Welfare Benefits Advisor Supporting Leicester South Foodbank Job Description Responsible for: To assist in providing an efficient and effective Welfare Benefits service within the various foodbank hubs to assess eligibility, maximise income and review and appeal decisions as appropriate. Required to provide advice through various service delivery points, including outreach locations. Responsible to: Team leader, and Service Delivery Manager Base Location: Hours: 20 Hours per week Term: Fixed Term until October 2026. This may be extended dependant on further funding opportunities Salary: £13.50ph Holidays: 25 days p.a. plus 8 days Bank Holidays pro-rated if the role is part time Main Responsibilities: Uphold the aims and principles of the Helping Hands Community Trust and the Leicester South Foodbank. Work within the service s ethos and values, especially regarding equality and discrimination. Work within health and safety guidelines, sharing responsibility for own health and safety and that of colleagues. Keep up to date with legislation, policies and procedures and undertake appropriate training. Provide confidential, specialist, advice to clients at our main hub and in consultation with the Operational manager, outreach surgeries and venues across Leicester and Leicestershire Present a range of solutions, pointing out the advantages and disadvantages according to the client s personal situation and make recommendations based on this information Ensure that all advice and solutions are presented in accordance with the charity s policies and procedures and in line with AQS Assessing client needs through confidential interviews and hold a personal caseload Keeping confidential records, updates and training on our CMS (AdvicePro) Adhere to our Safeguarding, confidentiality and GDPR Policies and procedures Keep up to date with changes in legislation, policies and practices in relation to Welfare Benefits, and sharing such information to other members of the team Maximise benefit to clients by working closely with Money/Debt Advisors within our team. Attend relevant internal and external meetings as agreed with the line manager. Prepare for and attend supervision sessions/team meetings/staff meetings/annual appraisals as appropriate. Work to Key Performance Indicators at AQS quality standards. Casework Using the AdvicePRO database to maintain electronic case records, for the purpose of continuing casework and information retrieval. These records must be inputted onto the database immediately following the appointment to ensure the records are up to date and accurate Act where necessary by calculating, drafting or writing letters and producing written submissions for clients as appropriate Provide advice work covering the full range of Welfare Benefits law. Negotiate with third parties. Ensure income maximisation through the take up of appropriate benefits. Prepare paper submissions to the appropriate statutory bodies, tribunals and courts as appropriate. Assist with related problems where they are an integral part of the case and refer to other advisers or specialists as appropriate. Make outreach visits, where necessary and subject to resources and risk assessments. Provide advice and assistance to staff and volunteers across the whole range of Welfare Benefits issues. Ensure that all casework conforms to the AQS quality standard. Administration: Make recommendations for improvements to services. Effectively utilise AdvicePRO for statistical recording, case recording & document production. Provide 1 Case study/Good news story Monthly to the line manager Keep up to date with policies and procedures Undertake appropriate training relevant to the role, including CPD Courses. Essential: English and Maths Grade C/Level 4 or above Full UK Driving License with business insurance Traveling across sites in Leicestershire to see clients in appointments IT Confident Proficient in Information, Advice and Guidance to clients Understanding of the Welfare Benefits system, and keeping up to date with the change alerts Knowledge and experience of giving competent accurate Welfare Benefits advice casework to AQS Quality Mark standards. Understanding the implications of Welfare Reform and the impact on clients and families Able to do Benefit checks, to help maximise the client s income Organised and can prioritise own work, to meet targets Being GDPR compliant at all times Active Listening skills. Flexibility and willingness to work as part of a team. Ability to be professional, and considerate at all times Empathetic, inclusive and with reassuring attitude Ability to cope with stressful and emotionally charged situations. Ability to remain patient and calm whilst under pressur e Have good problem solving skills. Ability to give and receive feedback objectively and sensitively, and a willingness to challenge Desirable : Previous experience of working with the AdvicePRO CMS data base Ability to deliver services using video links via Microsoft Teams, and Zoom Ability to deliver services via social media and our interactive website
Jul 01, 2025
Full time
Welfare Benefits Advisor Supporting Leicester South Foodbank Job Description Responsible for: To assist in providing an efficient and effective Welfare Benefits service within the various foodbank hubs to assess eligibility, maximise income and review and appeal decisions as appropriate. Required to provide advice through various service delivery points, including outreach locations. Responsible to: Team leader, and Service Delivery Manager Base Location: Hours: 20 Hours per week Term: Fixed Term until October 2026. This may be extended dependant on further funding opportunities Salary: £13.50ph Holidays: 25 days p.a. plus 8 days Bank Holidays pro-rated if the role is part time Main Responsibilities: Uphold the aims and principles of the Helping Hands Community Trust and the Leicester South Foodbank. Work within the service s ethos and values, especially regarding equality and discrimination. Work within health and safety guidelines, sharing responsibility for own health and safety and that of colleagues. Keep up to date with legislation, policies and procedures and undertake appropriate training. Provide confidential, specialist, advice to clients at our main hub and in consultation with the Operational manager, outreach surgeries and venues across Leicester and Leicestershire Present a range of solutions, pointing out the advantages and disadvantages according to the client s personal situation and make recommendations based on this information Ensure that all advice and solutions are presented in accordance with the charity s policies and procedures and in line with AQS Assessing client needs through confidential interviews and hold a personal caseload Keeping confidential records, updates and training on our CMS (AdvicePro) Adhere to our Safeguarding, confidentiality and GDPR Policies and procedures Keep up to date with changes in legislation, policies and practices in relation to Welfare Benefits, and sharing such information to other members of the team Maximise benefit to clients by working closely with Money/Debt Advisors within our team. Attend relevant internal and external meetings as agreed with the line manager. Prepare for and attend supervision sessions/team meetings/staff meetings/annual appraisals as appropriate. Work to Key Performance Indicators at AQS quality standards. Casework Using the AdvicePRO database to maintain electronic case records, for the purpose of continuing casework and information retrieval. These records must be inputted onto the database immediately following the appointment to ensure the records are up to date and accurate Act where necessary by calculating, drafting or writing letters and producing written submissions for clients as appropriate Provide advice work covering the full range of Welfare Benefits law. Negotiate with third parties. Ensure income maximisation through the take up of appropriate benefits. Prepare paper submissions to the appropriate statutory bodies, tribunals and courts as appropriate. Assist with related problems where they are an integral part of the case and refer to other advisers or specialists as appropriate. Make outreach visits, where necessary and subject to resources and risk assessments. Provide advice and assistance to staff and volunteers across the whole range of Welfare Benefits issues. Ensure that all casework conforms to the AQS quality standard. Administration: Make recommendations for improvements to services. Effectively utilise AdvicePRO for statistical recording, case recording & document production. Provide 1 Case study/Good news story Monthly to the line manager Keep up to date with policies and procedures Undertake appropriate training relevant to the role, including CPD Courses. Essential: English and Maths Grade C/Level 4 or above Full UK Driving License with business insurance Traveling across sites in Leicestershire to see clients in appointments IT Confident Proficient in Information, Advice and Guidance to clients Understanding of the Welfare Benefits system, and keeping up to date with the change alerts Knowledge and experience of giving competent accurate Welfare Benefits advice casework to AQS Quality Mark standards. Understanding the implications of Welfare Reform and the impact on clients and families Able to do Benefit checks, to help maximise the client s income Organised and can prioritise own work, to meet targets Being GDPR compliant at all times Active Listening skills. Flexibility and willingness to work as part of a team. Ability to be professional, and considerate at all times Empathetic, inclusive and with reassuring attitude Ability to cope with stressful and emotionally charged situations. Ability to remain patient and calm whilst under pressur e Have good problem solving skills. Ability to give and receive feedback objectively and sensitively, and a willingness to challenge Desirable : Previous experience of working with the AdvicePRO CMS data base Ability to deliver services using video links via Microsoft Teams, and Zoom Ability to deliver services via social media and our interactive website
Benefits, Debt and Money Advisor, Glasgow - 35hrs Last updated: 08/05/2025 Key info Post: Benefits, Debt and Money Advisor . Hours: 35 hours per week however part time hours will be considered. Location: Glasgow wide, based at OPFS Glasgow. Office based with travel in and around Glasgow as required. Reports to: OPFS Glasgow Regional Coordinator. All roles at OPFS contribute to our mission of working with and for single parent families, providing support that enables them to achieve their potential and help create lasting solutions to the poverty and barriers facing many single parents and their children. Our core values of Justice, Equity, Trust, Collaboration and Compassion are at the heart of everything we do and underpin all aspects of our work. Roles and responsibilities: The Benefits, Debt and Money Advisor will contribute to the organisation's vision of a Scotland in which single parents and their children are valued and treated equally and fairly, by supporting the delivery of various components which contribute to the Glasgow service, including high quality welfare benefits, money and debt advice. The Benefits, Debt and Money Advisor supporting the delivering of the National Debt Service and local Welfare Benefits Service. The role will focus on offering practical support in areas such as budgeting, debt management, access to benefits, and financial literacy. The Advisor will work closely with clients to help them navigate financial challenges and connect them to the services and resources they need to improve their financial situation. Equal Opportunities and Family Friendly Employment OPFS aims to be an equal opportunity and family friendly employer. OPFS has Investors In People Gold status. This is a broad picture of the post at the time of preparation. It is not an exhaustive list of all possible duties, and it is recognised that jobs change and evolve over time. Key tasks and responsibilities Client Support: Provide one-on-one support to individuals facing financial difficulties, helping them with budgeting, debt management, and navigating financial systems. Money Advice & Guidance: Offer accurate and accessible advice on money management, including budgeting, reducing debt, accessing financial products, and managing household expenses. Benefits Advice: Provide information and advice on all aspects of welfare benefits that single parents may be entitled to and provide assistance to apply for entitlements. Debt Management: Support clients in managing and resolving debts by providing advice and negotiating with creditors and exploring debt repayment options, such as repayment plans and making referrals for statutory debt solutions (DAS and Bankruptcy) Financial Education: Support the delivery group workshops or one-to-one sessions to improve financial literacy, helping clients understand key financial concepts like savings, credit scores, and long-term financial planning. Referrals and Advocacy: Refer clients to other relevant internal and external support services, such as housing, employment, family support and wellbeing services, to ensure they receive comprehensive support. Advocate for clients when necessary to access additional resources. Collaboration: Work in partnership with other voluntary and statutory agencies to provide a holistic approach to financial inclusion, ensuring clients are connected with appropriate services. Record Keeping and Reporting Maintain accurate and confidential records of client interactions, progress, and outcomes, ensuring compliance with data protection regulations Monitoring and Evaluation: Assist in the implementation of effective recording, monitoring and evaluation process to assess progress and outcomes. Other Relevant duties: Carrying out any other relevant duties related to the above. Personal specifications Experience in casework and case management within a busy environment. Recent experience in welfare benefits and debt management. Strong understanding of financial inclusion and its importance to vulnerable groups. Ability to communicate effectively with clients. Knowledge of relevant financial and welfare systems. Ability to maintain confidentiality and handle sensitive information. Excellent organisational and time management skills. Commitment to the values and mission of OPFS. Experience in supporting the delivery of group work sessions or a willingness to learn Knowledge of Scottish National Standards for Advice and Information Familiarity with the Advice Pro case management system A valid driving licence and access to a car, as the role requires travel in and around Glasgow, including to areas not widely served by public transport Practical Skills Ability to plan, record and support evaluate the evaluation process through recording and written reports. Good organisational skills. Ability to work as part of a team and as an individual. Competent use of standard IT packages in word processing, spreadsheets, use of databases, and Microsoft Office 365. Knowledge of issues affecting single parents in Scotland. Commitment to professional development. Personal Qualities & Attributes Flexible to meet the needs of the service. To be approachable, friendly and a good communicator. The ability to prioritise workload. Terms and conditions Confirmation of Appointment: Fixed term contract to 31 st March 2026 with the possibility of extension (dependent on funding). Confirmation of appointment is subject to satisfactory completion of a 3-month probationary period, two references and a PVG check. Hours of work: 3 5 hours per week, however part time hours will be considered and worked flexibly to meet the needs of the service. Holidays: Annual leave entitlement is 25 days and 12 Public holidays (pro rata). Pension: You will be auto enrolled in our pension scheme with a 3% contribution from you and 7% contribution from OPFS. Training and support and supervision: You will receive induction training and frequent support in the first three months. Thereafter you will receive monthly individual support and supervision and annual appraisals. Regular team meetings will be held, and staff have access to internal and external training. Further information Applications should be completed and sent by Thursday 22nd May 2025 at 5pm. The successful applicant will start in post upon completion of full enhanced PVG check and reference checks. If you need to make an application in an alternative format on the basis of a disability or long-term health condition please email for guidance.
Jul 01, 2025
Full time
Benefits, Debt and Money Advisor, Glasgow - 35hrs Last updated: 08/05/2025 Key info Post: Benefits, Debt and Money Advisor . Hours: 35 hours per week however part time hours will be considered. Location: Glasgow wide, based at OPFS Glasgow. Office based with travel in and around Glasgow as required. Reports to: OPFS Glasgow Regional Coordinator. All roles at OPFS contribute to our mission of working with and for single parent families, providing support that enables them to achieve their potential and help create lasting solutions to the poverty and barriers facing many single parents and their children. Our core values of Justice, Equity, Trust, Collaboration and Compassion are at the heart of everything we do and underpin all aspects of our work. Roles and responsibilities: The Benefits, Debt and Money Advisor will contribute to the organisation's vision of a Scotland in which single parents and their children are valued and treated equally and fairly, by supporting the delivery of various components which contribute to the Glasgow service, including high quality welfare benefits, money and debt advice. The Benefits, Debt and Money Advisor supporting the delivering of the National Debt Service and local Welfare Benefits Service. The role will focus on offering practical support in areas such as budgeting, debt management, access to benefits, and financial literacy. The Advisor will work closely with clients to help them navigate financial challenges and connect them to the services and resources they need to improve their financial situation. Equal Opportunities and Family Friendly Employment OPFS aims to be an equal opportunity and family friendly employer. OPFS has Investors In People Gold status. This is a broad picture of the post at the time of preparation. It is not an exhaustive list of all possible duties, and it is recognised that jobs change and evolve over time. Key tasks and responsibilities Client Support: Provide one-on-one support to individuals facing financial difficulties, helping them with budgeting, debt management, and navigating financial systems. Money Advice & Guidance: Offer accurate and accessible advice on money management, including budgeting, reducing debt, accessing financial products, and managing household expenses. Benefits Advice: Provide information and advice on all aspects of welfare benefits that single parents may be entitled to and provide assistance to apply for entitlements. Debt Management: Support clients in managing and resolving debts by providing advice and negotiating with creditors and exploring debt repayment options, such as repayment plans and making referrals for statutory debt solutions (DAS and Bankruptcy) Financial Education: Support the delivery group workshops or one-to-one sessions to improve financial literacy, helping clients understand key financial concepts like savings, credit scores, and long-term financial planning. Referrals and Advocacy: Refer clients to other relevant internal and external support services, such as housing, employment, family support and wellbeing services, to ensure they receive comprehensive support. Advocate for clients when necessary to access additional resources. Collaboration: Work in partnership with other voluntary and statutory agencies to provide a holistic approach to financial inclusion, ensuring clients are connected with appropriate services. Record Keeping and Reporting Maintain accurate and confidential records of client interactions, progress, and outcomes, ensuring compliance with data protection regulations Monitoring and Evaluation: Assist in the implementation of effective recording, monitoring and evaluation process to assess progress and outcomes. Other Relevant duties: Carrying out any other relevant duties related to the above. Personal specifications Experience in casework and case management within a busy environment. Recent experience in welfare benefits and debt management. Strong understanding of financial inclusion and its importance to vulnerable groups. Ability to communicate effectively with clients. Knowledge of relevant financial and welfare systems. Ability to maintain confidentiality and handle sensitive information. Excellent organisational and time management skills. Commitment to the values and mission of OPFS. Experience in supporting the delivery of group work sessions or a willingness to learn Knowledge of Scottish National Standards for Advice and Information Familiarity with the Advice Pro case management system A valid driving licence and access to a car, as the role requires travel in and around Glasgow, including to areas not widely served by public transport Practical Skills Ability to plan, record and support evaluate the evaluation process through recording and written reports. Good organisational skills. Ability to work as part of a team and as an individual. Competent use of standard IT packages in word processing, spreadsheets, use of databases, and Microsoft Office 365. Knowledge of issues affecting single parents in Scotland. Commitment to professional development. Personal Qualities & Attributes Flexible to meet the needs of the service. To be approachable, friendly and a good communicator. The ability to prioritise workload. Terms and conditions Confirmation of Appointment: Fixed term contract to 31 st March 2026 with the possibility of extension (dependent on funding). Confirmation of appointment is subject to satisfactory completion of a 3-month probationary period, two references and a PVG check. Hours of work: 3 5 hours per week, however part time hours will be considered and worked flexibly to meet the needs of the service. Holidays: Annual leave entitlement is 25 days and 12 Public holidays (pro rata). Pension: You will be auto enrolled in our pension scheme with a 3% contribution from you and 7% contribution from OPFS. Training and support and supervision: You will receive induction training and frequent support in the first three months. Thereafter you will receive monthly individual support and supervision and annual appraisals. Regular team meetings will be held, and staff have access to internal and external training. Further information Applications should be completed and sent by Thursday 22nd May 2025 at 5pm. The successful applicant will start in post upon completion of full enhanced PVG check and reference checks. If you need to make an application in an alternative format on the basis of a disability or long-term health condition please email for guidance.
Introduction Join us at Gallagher Re, the trailblazers of the reinsurance world, where every day brings new opportunities to shape the future. We empower our clients with cutting-edge analytics and insights, providing them the confidence to make strategic decisions that transform industries. As a team member, you'll be at the forefront of innovation, translating data into impactful solutions and taking the reins of your career like never before. We believe that every candidate brings something special to the table, including you! So, even if you feel that you're close but not an exact match, we encourage you to apply. Overview We are looking to recruit a Divisional Director for our ILS Capital Advisory team. This role would suit someone with a broad range of transactional experience, including / New Vehicle Lloyd's start-ups/FAL, retrospective/legacy and debt raising. Actuarial support for the team will a key skill set that we will want to deploy on our suite of transaction. The role will involve modelling work for transactions (Lloyd's/Solvency II capital, pricing, financial literacy), and also support with transaction management, client engagement and process management, pitch work and internal and external stakeholder engagement. How you'll make an impact Managing products, systems and/or projects/processes, and working independently with limited supervision; Facing function related problems that are sometimes difficult and moderately complex; Coaching and reviewing the work of lower-level professionals. Works to achieve operational targets with significant impact on function level results. Works independently under limited supervision. May be responsible for entire projects or processes within sub-function. Often leads the work of small project teams; may formally train junior staff. Contributes to process improvements. Responsible for making improvements of processes, systems or products to enhance performance of the function area. Problems and issues faced may be difficult and require understanding of a broader set of issues. Problems typically involve consideration of multiple issues, function areas or specialties. Problems are typically solved through drawing from prior experience and analysis of issues. Uses best practices and knowledge of internal or external business issues to improve products/services or processes. Typically resolves complex problems or problems where precedent may not exist. About you Previous experience in a similar role Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you'll get, depending on your job level these benefits may improve: Minimum of 25 days holiday, plus bank holidays, and the option to 'buy' extra days Defined contribution pension scheme, which Gallagher will also contribute to Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x Income protection, we'll cover up to 50% of your annual income, with options to top up Health cash plan or Private medical insurance Other benefits include: Three fully paid volunteering days per year Employee Stock Purchase plan, offering company shares at a discount Share incentive plan, HMRC approved, tax effective, stock purchase plan Critical illness cover Discounted gym membership, with over 3,000 gyms nationally Season ticket loan Access to a discounted voucher portal to save money on your weekly shop or next big purchase Emergency back-up family care And many more We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities. We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don't worry, we're here to help, however, we can only do this if you let us know. Should you require reasonable adjustments to your application, please get in touch with . If you'd prefer to speak on the phone, please request a call back, leaving details, so we get in touch. Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
Jun 17, 2025
Full time
Introduction Join us at Gallagher Re, the trailblazers of the reinsurance world, where every day brings new opportunities to shape the future. We empower our clients with cutting-edge analytics and insights, providing them the confidence to make strategic decisions that transform industries. As a team member, you'll be at the forefront of innovation, translating data into impactful solutions and taking the reins of your career like never before. We believe that every candidate brings something special to the table, including you! So, even if you feel that you're close but not an exact match, we encourage you to apply. Overview We are looking to recruit a Divisional Director for our ILS Capital Advisory team. This role would suit someone with a broad range of transactional experience, including / New Vehicle Lloyd's start-ups/FAL, retrospective/legacy and debt raising. Actuarial support for the team will a key skill set that we will want to deploy on our suite of transaction. The role will involve modelling work for transactions (Lloyd's/Solvency II capital, pricing, financial literacy), and also support with transaction management, client engagement and process management, pitch work and internal and external stakeholder engagement. How you'll make an impact Managing products, systems and/or projects/processes, and working independently with limited supervision; Facing function related problems that are sometimes difficult and moderately complex; Coaching and reviewing the work of lower-level professionals. Works to achieve operational targets with significant impact on function level results. Works independently under limited supervision. May be responsible for entire projects or processes within sub-function. Often leads the work of small project teams; may formally train junior staff. Contributes to process improvements. Responsible for making improvements of processes, systems or products to enhance performance of the function area. Problems and issues faced may be difficult and require understanding of a broader set of issues. Problems typically involve consideration of multiple issues, function areas or specialties. Problems are typically solved through drawing from prior experience and analysis of issues. Uses best practices and knowledge of internal or external business issues to improve products/services or processes. Typically resolves complex problems or problems where precedent may not exist. About you Previous experience in a similar role Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you'll get, depending on your job level these benefits may improve: Minimum of 25 days holiday, plus bank holidays, and the option to 'buy' extra days Defined contribution pension scheme, which Gallagher will also contribute to Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x Income protection, we'll cover up to 50% of your annual income, with options to top up Health cash plan or Private medical insurance Other benefits include: Three fully paid volunteering days per year Employee Stock Purchase plan, offering company shares at a discount Share incentive plan, HMRC approved, tax effective, stock purchase plan Critical illness cover Discounted gym membership, with over 3,000 gyms nationally Season ticket loan Access to a discounted voucher portal to save money on your weekly shop or next big purchase Emergency back-up family care And many more We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities. We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don't worry, we're here to help, however, we can only do this if you let us know. Should you require reasonable adjustments to your application, please get in touch with . If you'd prefer to speak on the phone, please request a call back, leaving details, so we get in touch. Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
We are partnered with a leading Digital and Cyber Security consultancy, specialising in delivering private and public sector programmes that modernise the systems, processes, and technologies. They drive impactful change through advanced digital solution and are looking to onboard an experienced Solution Architect. We are looking for a highly skilled and experienced Solution Architect focused on Data & AI to join our client s dynamic team. In this role, you will lead the design and delivery of data-driven solutions and AI-powered systems, specifically tailored to meet the needs of public and private sector clients. RESPONSIBILITIES Design and develop scalable, secure, and resilient data architectures on AWS, Azure, and GCP. Govern enterprise-wide data models, pipelines, and AI frameworks for ingestion, storage, and processing. Build real-time and batch data solutions using Spark, Kinesis, and Pub/Sub. Develop machine learning pipelines, MLOps best practices, and automated model deployment. Architect cloud-based data lakes, warehouses, and AI-driven analytics platforms. Champion compliance to data governance, privacy, and security standards (GDPR, ISO 27001, NIST). Provide technical executive-level availability and aid to renewal in AI, ML, and scalable cloud data platforms. Define ETL/ELT strategies and optimise cloud resources for performance and cost efficiency. Develop proposals in collaboration with the sales team for AI and data-driven solutions. Deliver RFP responses, PoCs, demos, and presentations to showcase AI capabilities. Provide guidance to stakeholders on AI-driven innovation, modernisation, and cloud adoption. Align AI and data strategies with business goals and engage executives and engineers. Act as a trusted advisor in making sure that AI and data solutions deliver real value. Represent the company in industry events, conferences, and thought leadership initiatives. Lead technical workshops, hackathons, and training sessions, creating a culture of innovation. Mentor teams on best practices in data engineering, AI model development, and cloud architectures. Design AI and data solutions for government regulation and security compliance. Partner with government stakeholders to address complex challenges using AI. Clearly communicate complex technical concepts to non-technical stakeholders. EXPERIENCE & SKILLS REQUIRED Expertise in solution design, data engineering, and AI/ML platform construction. Good with artificial and machine learning systems (Google Vertex AI, Azure ML, AWS SageMaker) and contemporary data tools (BigQuery, Databricks, Snowflake, Spark). Good grasp of accountable artificial intelligence, ethics, and model explainability. Proficient in integrating artificial intelligence with APIfirst, microservices, and eventdriven designs. Experienced with end-to-end AI/ML solutions, governance, AI roadmaps, and regulatory compliance. Technical presales, proposal writing, cognitive services, and AI automation expertise. Engages senior managers in AI change; runs seminars and PoCs; offers business and government customers AI solutions. Well versed in public sector policies and compliance frameworks. CERTIFICATIONS (Highly Desirable) Cloud certifications for instance AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect, etc. AI/ML certification relevant to current industry standards. BENEFITS Out client prioritises employee well-being and mental health by offering a comprehensive range of benefits so to enhance both health and career growth. Salary depending on experience and background. Health Benefits: 24/7 GP Access, Counselling Services, Virtual Physiotherapy, Discounted Gym Memberships, Virtual Gym Classes, Discounted Private Health Cover, Eye Care Discounts. Wealth Benefits: Shopping Discounts, Debt Support, Money Advice, Free Credit Reports, Travel Money Savings. Education Benefits: Learning Courses, Business Skills Training. Offered only to employees based in the UK.
Mar 08, 2025
Full time
We are partnered with a leading Digital and Cyber Security consultancy, specialising in delivering private and public sector programmes that modernise the systems, processes, and technologies. They drive impactful change through advanced digital solution and are looking to onboard an experienced Solution Architect. We are looking for a highly skilled and experienced Solution Architect focused on Data & AI to join our client s dynamic team. In this role, you will lead the design and delivery of data-driven solutions and AI-powered systems, specifically tailored to meet the needs of public and private sector clients. RESPONSIBILITIES Design and develop scalable, secure, and resilient data architectures on AWS, Azure, and GCP. Govern enterprise-wide data models, pipelines, and AI frameworks for ingestion, storage, and processing. Build real-time and batch data solutions using Spark, Kinesis, and Pub/Sub. Develop machine learning pipelines, MLOps best practices, and automated model deployment. Architect cloud-based data lakes, warehouses, and AI-driven analytics platforms. Champion compliance to data governance, privacy, and security standards (GDPR, ISO 27001, NIST). Provide technical executive-level availability and aid to renewal in AI, ML, and scalable cloud data platforms. Define ETL/ELT strategies and optimise cloud resources for performance and cost efficiency. Develop proposals in collaboration with the sales team for AI and data-driven solutions. Deliver RFP responses, PoCs, demos, and presentations to showcase AI capabilities. Provide guidance to stakeholders on AI-driven innovation, modernisation, and cloud adoption. Align AI and data strategies with business goals and engage executives and engineers. Act as a trusted advisor in making sure that AI and data solutions deliver real value. Represent the company in industry events, conferences, and thought leadership initiatives. Lead technical workshops, hackathons, and training sessions, creating a culture of innovation. Mentor teams on best practices in data engineering, AI model development, and cloud architectures. Design AI and data solutions for government regulation and security compliance. Partner with government stakeholders to address complex challenges using AI. Clearly communicate complex technical concepts to non-technical stakeholders. EXPERIENCE & SKILLS REQUIRED Expertise in solution design, data engineering, and AI/ML platform construction. Good with artificial and machine learning systems (Google Vertex AI, Azure ML, AWS SageMaker) and contemporary data tools (BigQuery, Databricks, Snowflake, Spark). Good grasp of accountable artificial intelligence, ethics, and model explainability. Proficient in integrating artificial intelligence with APIfirst, microservices, and eventdriven designs. Experienced with end-to-end AI/ML solutions, governance, AI roadmaps, and regulatory compliance. Technical presales, proposal writing, cognitive services, and AI automation expertise. Engages senior managers in AI change; runs seminars and PoCs; offers business and government customers AI solutions. Well versed in public sector policies and compliance frameworks. CERTIFICATIONS (Highly Desirable) Cloud certifications for instance AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect, etc. AI/ML certification relevant to current industry standards. BENEFITS Out client prioritises employee well-being and mental health by offering a comprehensive range of benefits so to enhance both health and career growth. Salary depending on experience and background. Health Benefits: 24/7 GP Access, Counselling Services, Virtual Physiotherapy, Discounted Gym Memberships, Virtual Gym Classes, Discounted Private Health Cover, Eye Care Discounts. Wealth Benefits: Shopping Discounts, Debt Support, Money Advice, Free Credit Reports, Travel Money Savings. Education Benefits: Learning Courses, Business Skills Training. Offered only to employees based in the UK.
We are currently looking for a Housing Officer to work with a social justice charity. You will work within the Performance and Housing Management Team and be responsible for providing a comprehensive housing management and estate services for our Supported Housing. You will be the main lead for housing management in your patch and will support vulnerable residents, in order to do this, you will need to work closely with area teams. This is a home based role with some travel Your duties will include; Monitoring of all rent accounts both current and former arrears and credit accounts in patch. Taking direct action where arrears are accruing in line with Income Collection and Debt Management Policy and liaising with Support or Housing Management Worker when their support is needed. Engaging with HB to ensure correct levels of HB are in payment for the right dates and at the correct level, liaising with their Welfare Benefit Advisor for any complex cases. Liaising with internal staff and external stakeholders as needed. Joint visits or phone appointments with support/housing management workers where residents need assistance with money matters, debt management, benefits, reaching an arrangement or pre court and to guide and advise support worker on best practice. Issuing Social Services invoices or raising due amounts on social services systems You will be required to have an enhanced DBS Certificate dated in the previous 12 months or on the updates service. You will be required to have a full Uk driving license, access to your own vehicle and business insurance. Hours; Mon Fri 9-5pm, 40 working hours, 35 paid, 5 hours lunch unpaid Pay; £14.55ph PAYE, £19.01ph Umbrella This is a temp ongoing role to start ASAP!
Mar 07, 2025
Contractor
We are currently looking for a Housing Officer to work with a social justice charity. You will work within the Performance and Housing Management Team and be responsible for providing a comprehensive housing management and estate services for our Supported Housing. You will be the main lead for housing management in your patch and will support vulnerable residents, in order to do this, you will need to work closely with area teams. This is a home based role with some travel Your duties will include; Monitoring of all rent accounts both current and former arrears and credit accounts in patch. Taking direct action where arrears are accruing in line with Income Collection and Debt Management Policy and liaising with Support or Housing Management Worker when their support is needed. Engaging with HB to ensure correct levels of HB are in payment for the right dates and at the correct level, liaising with their Welfare Benefit Advisor for any complex cases. Liaising with internal staff and external stakeholders as needed. Joint visits or phone appointments with support/housing management workers where residents need assistance with money matters, debt management, benefits, reaching an arrangement or pre court and to guide and advise support worker on best practice. Issuing Social Services invoices or raising due amounts on social services systems You will be required to have an enhanced DBS Certificate dated in the previous 12 months or on the updates service. You will be required to have a full Uk driving license, access to your own vehicle and business insurance. Hours; Mon Fri 9-5pm, 40 working hours, 35 paid, 5 hours lunch unpaid Pay; £14.55ph PAYE, £19.01ph Umbrella This is a temp ongoing role to start ASAP!
It is paramount to our client that they maintain customer satisfaction from day 1, but especially if or when money worries can hit their clients. Through their professional approach to each individual's situation, showing empathy, respect and support throughout the debt management process, they are successful in finding suitable options and plans to avoid further debt issues. You will be someone keen to assist and guide those who find themselves in short or long-term debt problems, including vulnerable customers. Gaining information from them as to situation, working together to understand their current and future financial capabilities. Ensuring that any repayment plans will not stretch them outside of a sensible and comfortable level, and not increase their levels of debt further. Working towards daily/weekly/monthly objectives, you'll also have own level of autonomy and decision making in line with procedures of the team, keeping senior colleagues aware of any situations/matters outside of the guidelines/parameters. Duties: Manage the vulnerable customer database Providing support and guidance to customers whilst following FCA guidelines Preventing further debt recovery procedures, through offering an empathetic service Adaptable to each individual's situation, ability to show empathy, but also remain business aware Find effective long-term solutions through problem solving The Individual: Previous collections experience will be advantageous, although training will be provided for someone showing Confident and professional communicators Dedicated to providing a high level of service Fully IT proficient Salary/benefits package includes: Salary 27,000 basic Permanent / Full Time Monday to Friday - 9-5.15pm (45 min lunch) Career Development Plans from Day One of Service Benefits Package including Pension scheme, Life Insurance & Income Protection, 26 days hols +bank holidays, annual bonus scheme 5 days a week initially - after training period, 1 day a week flexible working Excellent local transport links for non-drivers Refer a friend and earn a retail voucher worth up to 500! Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer. KW 14683
Feb 20, 2025
Full time
It is paramount to our client that they maintain customer satisfaction from day 1, but especially if or when money worries can hit their clients. Through their professional approach to each individual's situation, showing empathy, respect and support throughout the debt management process, they are successful in finding suitable options and plans to avoid further debt issues. You will be someone keen to assist and guide those who find themselves in short or long-term debt problems, including vulnerable customers. Gaining information from them as to situation, working together to understand their current and future financial capabilities. Ensuring that any repayment plans will not stretch them outside of a sensible and comfortable level, and not increase their levels of debt further. Working towards daily/weekly/monthly objectives, you'll also have own level of autonomy and decision making in line with procedures of the team, keeping senior colleagues aware of any situations/matters outside of the guidelines/parameters. Duties: Manage the vulnerable customer database Providing support and guidance to customers whilst following FCA guidelines Preventing further debt recovery procedures, through offering an empathetic service Adaptable to each individual's situation, ability to show empathy, but also remain business aware Find effective long-term solutions through problem solving The Individual: Previous collections experience will be advantageous, although training will be provided for someone showing Confident and professional communicators Dedicated to providing a high level of service Fully IT proficient Salary/benefits package includes: Salary 27,000 basic Permanent / Full Time Monday to Friday - 9-5.15pm (45 min lunch) Career Development Plans from Day One of Service Benefits Package including Pension scheme, Life Insurance & Income Protection, 26 days hols +bank holidays, annual bonus scheme 5 days a week initially - after training period, 1 day a week flexible working Excellent local transport links for non-drivers Refer a friend and earn a retail voucher worth up to 500! Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer. KW 14683
Materials Analysis is an Oxford Instruments Business Unit that manages our Electron Microscopy and Mechanical Microscopy products, Atomic Force Microscopes, Raman Microscopes and Benchtop NMR Products. We are part of the wider Oxford Instruments Group that also includes Andor Technology, NanoScience, Plasma Technology and X-Ray Technology. With a sixty-year history, and fourteen Queen's Awards for Enterprise, our world-class products and technologies are helping our customers to address the greatest challenges of the 21st century. We are looking for a Senior Project Buyer to join our New Product Introduction team. This role is ideal if You have experience managing projects and/or of project buying. You can influence and excel at communicating and generating new ideas. Good technical and manufacturing knowledge, able to interpret engineering drawings. You have gained experience within a supply chain, preferably in a manufacturing company. The Senior Project Buyer is responsible for ensuring that all new or updated product releases are supported with clear, effective supply chain solutions. Ensure that supply chain principles are considered within the end-to-end project cycle, contribute to the development of appropriate processes for new projects, and instil confidence with stakeholders through regular reporting. Working at Oxford Instruments Materials Analysis - What's in it for you? Annual leave: 25 days plus bank holidays and the option to purchase up to 12 weeks more. Employee Assistance Programme; including 24/7 telephone support, access to counselling, financial and debt management and access to trained legal advisors. Private health insurance, dental insurance and life assurance. Money & lifestyle - MyDiscounts; save money with a number of leading retailers. Car salary exchange scheme: sacrifice part of your salary in exchange for a fully serviced, comprehensive insured electric or hybrid vehicle. TechScheme and CycleScheme: Purchase a bike and/or Tech or home goods from Currys/IKEA and spread the cost over 12 months. Pension; all employees are eligible to join the Group Pension Plan administered by AVIVA. Share incentive plan: Invest in your future and share in the success of the company by joining the share incentive plan. Development - Access to over 15,000 training courses. Encouragement and support to achieve professional and/or academic qualifications to support your development and growth. Defined career paths and regular reviews. Role and responsibilities: Integrate with the Technology and Development project teams, attending relevant meetings and supporting any queries or requests. Ensure that good quality Design for Manufacture feedback is provided by the supplier(s) on potential new designs. Support the engineers in ordering components and tools. Coordinate between Technology and Procurement to identify components without an existing supply chain, and take action to resolve this. Direct appropriate levels of engagement between Oxford Instruments engineers and supplier staff. Align Engineering initiatives with existing sourcing strategies. Work on Sustaining Engineering opportunities driven by component obsolescence or the need for Value Engineering. Act as the principal Procurement contact for parts release in the PLM system. Project Management Produce regular progress reports to demonstrate supply chain readiness for new products. Ensure that Procurement has visibility of upcoming projects and key milestones. Represent Procurement in project gate reviews, with all required information. Contribute to timing plans with your stakeholders to clearly highlight critical path items, and take action to resolve them. Work alongside the Project Manager to expedite parts in a timely manner, feeding back on any issues or quality concerns. Actively contribute to the development of New Product Introduction processes, with success measures. Work with Manufacturing Engineering to understand the requirements for new part introduction, e.g. FAIRS and Quality Plans. Supply Chain Excellence Promote opportunities for standardisation in new products. Ensure that the buying team is equipped to discuss the benefits of new projects. Support supplier account reviews and conduct site visits where appropriate. Ensure that all Procurement information for a Bill Of Materials is loaded within the ERP system. Location and working hours: We are based in High Wycombe on the Cressex Business Park and have hybrid working, which includes 3 days in the office and 2 days at home. We have a 37-hour working week and finish on Fridays at 12:30. Equal opportunities and reasonable adjustments: Oxford Instruments is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Oxford Instruments is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment. Please get in touch if you require any reasonable adjustments within the interview process. If you would like to learn more about the role, or have any questions before applying please contact .
Feb 20, 2025
Full time
Materials Analysis is an Oxford Instruments Business Unit that manages our Electron Microscopy and Mechanical Microscopy products, Atomic Force Microscopes, Raman Microscopes and Benchtop NMR Products. We are part of the wider Oxford Instruments Group that also includes Andor Technology, NanoScience, Plasma Technology and X-Ray Technology. With a sixty-year history, and fourteen Queen's Awards for Enterprise, our world-class products and technologies are helping our customers to address the greatest challenges of the 21st century. We are looking for a Senior Project Buyer to join our New Product Introduction team. This role is ideal if You have experience managing projects and/or of project buying. You can influence and excel at communicating and generating new ideas. Good technical and manufacturing knowledge, able to interpret engineering drawings. You have gained experience within a supply chain, preferably in a manufacturing company. The Senior Project Buyer is responsible for ensuring that all new or updated product releases are supported with clear, effective supply chain solutions. Ensure that supply chain principles are considered within the end-to-end project cycle, contribute to the development of appropriate processes for new projects, and instil confidence with stakeholders through regular reporting. Working at Oxford Instruments Materials Analysis - What's in it for you? Annual leave: 25 days plus bank holidays and the option to purchase up to 12 weeks more. Employee Assistance Programme; including 24/7 telephone support, access to counselling, financial and debt management and access to trained legal advisors. Private health insurance, dental insurance and life assurance. Money & lifestyle - MyDiscounts; save money with a number of leading retailers. Car salary exchange scheme: sacrifice part of your salary in exchange for a fully serviced, comprehensive insured electric or hybrid vehicle. TechScheme and CycleScheme: Purchase a bike and/or Tech or home goods from Currys/IKEA and spread the cost over 12 months. Pension; all employees are eligible to join the Group Pension Plan administered by AVIVA. Share incentive plan: Invest in your future and share in the success of the company by joining the share incentive plan. Development - Access to over 15,000 training courses. Encouragement and support to achieve professional and/or academic qualifications to support your development and growth. Defined career paths and regular reviews. Role and responsibilities: Integrate with the Technology and Development project teams, attending relevant meetings and supporting any queries or requests. Ensure that good quality Design for Manufacture feedback is provided by the supplier(s) on potential new designs. Support the engineers in ordering components and tools. Coordinate between Technology and Procurement to identify components without an existing supply chain, and take action to resolve this. Direct appropriate levels of engagement between Oxford Instruments engineers and supplier staff. Align Engineering initiatives with existing sourcing strategies. Work on Sustaining Engineering opportunities driven by component obsolescence or the need for Value Engineering. Act as the principal Procurement contact for parts release in the PLM system. Project Management Produce regular progress reports to demonstrate supply chain readiness for new products. Ensure that Procurement has visibility of upcoming projects and key milestones. Represent Procurement in project gate reviews, with all required information. Contribute to timing plans with your stakeholders to clearly highlight critical path items, and take action to resolve them. Work alongside the Project Manager to expedite parts in a timely manner, feeding back on any issues or quality concerns. Actively contribute to the development of New Product Introduction processes, with success measures. Work with Manufacturing Engineering to understand the requirements for new part introduction, e.g. FAIRS and Quality Plans. Supply Chain Excellence Promote opportunities for standardisation in new products. Ensure that the buying team is equipped to discuss the benefits of new projects. Support supplier account reviews and conduct site visits where appropriate. Ensure that all Procurement information for a Bill Of Materials is loaded within the ERP system. Location and working hours: We are based in High Wycombe on the Cressex Business Park and have hybrid working, which includes 3 days in the office and 2 days at home. We have a 37-hour working week and finish on Fridays at 12:30. Equal opportunities and reasonable adjustments: Oxford Instruments is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Oxford Instruments is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment. Please get in touch if you require any reasonable adjustments within the interview process. If you would like to learn more about the role, or have any questions before applying please contact .
Exciting Job Opportunity! Job Title: Nursery Manager - Kindred Nurseries Job Type: Full-time up to £43,000 per annum Unlock Your Career Potential with Kindred Nurseries! Join Kindred Huntingdon as Nursery Manager ! We are looking for an experienced manager to lead in a large and vibrant early years setting? Kindred Huntingdon seeks a passionate Nursery Manager to inspire our team and positively impact children's lives. In this role, you'll ensure high standards of care and education, manage the team, and support new staff. Enjoy professional development and a quarterly KPI bonus. If you're ready for a rewarding leadership opportunity, we'd love to hear from you! Are you ready to take the next step in your career , but feel held back by not having your GCSE in Maths? Whether you're dreaming of moving to a new nursery or stepping up from a nursery manager role, we've got fantastic news for you! At Kindred Nurseries, we believe that everyone deserves a chance to shin e! That's why we're excited to offer fully funded support to help you achieve your Functional Skills Level 2 in Maths -no strings attached! With the new DfE requirements coming into effect in January 2024, we're here to ensure you're fully compliant and ready to embrace new opportunities. Don't let a lack of qualifications stand in the way of your ambitions. Join our supportive team, and let's pave the way to your bright future together! Why Choose Kindred Nurseries? Comprehensive Support: We're dedicated to helping you succeed with tailored resources and guidance every step of the way. Career Growth: Elevate your career and discover exciting opportunities within our nurturing community. Passionate Team: Join a team that values your potential and fosters a collaborative, uplifting environment. Job Description: (This is not an exhaustive list) As the Nursery Manager, you will lead our Nursery Management team to ensure the highest standards of care and education. You'll work closely with the Area Manager to create a shared vision for the setting. Your responsibilities will include maintaining an organised and stimulating nursery environment, ensuring compliance with legal ratios, managing, supporting and motivating the team, and overseeing the induction of new team members. It's an exciting and rewarding role! Requirements: To be considered for this role, you should: Previous nursery management experience Hold a full and relevant Early Years Level 3 Childcare Qualification or higher. Demonstrate a strong understanding of the EYFS guidelines. Have at least 2 years of experience in leading and managing a team. Possess excellent time management and organizational skills. Have strong written and verbal communication abilities. Benefits: Unlock a World of Benefits with Us! Are you ready to boost your career and enjoy great benefits that support your well-being and work-life balance? Here's what we offer: Birthday Off: Celebrate YOU with an extra day off on your special day! Fully Paid Sick Days: Take care of yourself without any worries-6 fully paid sick days mean you can focus on your health. Cashback Health Plan: Stay healthy with our comprehensive cashback plan covering dental, opticians, physio, and alternative therapies. Retail Discounts Galore: Enjoy exclusive discounts from over 200 brands-shop smart and save big! Recognition & Rewards: Shine bright with our annual awards and recognition schemes that celebrate your hard work and dedication. Holiday Break: Enjoy a stress-free time with days off between Christmas and New Year. 50% Childcare Discount: Because we understand that family comes first, enjoy half off on childcare expenses! 24/7 Virtual GP Access: Get medical advice at your convenience with free virtual GP appointments and cashback on prescriptions. 24/7 Counselling Support: Access emotional, financial, and debt advice whenever you need it through our 24-hour Employee Assistance Programme for you and your family. Discounted Gym Membership: Stay fit and healthy with special rates at local gyms. Personal Financial Advisor Access: Get expert advice to help you manage your finances wisely. Pension Discovery: Don't leave money behind-find your lost pensions with our help! Learning Platform Access: Enhance your financial understanding and gain valuable skills with our extensive learning resources. Kindred Nurseries is committed to safeguarding and promoting the welfare of children. The successful candidate will be required to undergo an enhanced DBS check. Don't miss out on this amazing opportunity! Apply now and be a part of our incredible team at Kindred Nurseries. IND1
Feb 19, 2025
Full time
Exciting Job Opportunity! Job Title: Nursery Manager - Kindred Nurseries Job Type: Full-time up to £43,000 per annum Unlock Your Career Potential with Kindred Nurseries! Join Kindred Huntingdon as Nursery Manager ! We are looking for an experienced manager to lead in a large and vibrant early years setting? Kindred Huntingdon seeks a passionate Nursery Manager to inspire our team and positively impact children's lives. In this role, you'll ensure high standards of care and education, manage the team, and support new staff. Enjoy professional development and a quarterly KPI bonus. If you're ready for a rewarding leadership opportunity, we'd love to hear from you! Are you ready to take the next step in your career , but feel held back by not having your GCSE in Maths? Whether you're dreaming of moving to a new nursery or stepping up from a nursery manager role, we've got fantastic news for you! At Kindred Nurseries, we believe that everyone deserves a chance to shin e! That's why we're excited to offer fully funded support to help you achieve your Functional Skills Level 2 in Maths -no strings attached! With the new DfE requirements coming into effect in January 2024, we're here to ensure you're fully compliant and ready to embrace new opportunities. Don't let a lack of qualifications stand in the way of your ambitions. Join our supportive team, and let's pave the way to your bright future together! Why Choose Kindred Nurseries? Comprehensive Support: We're dedicated to helping you succeed with tailored resources and guidance every step of the way. Career Growth: Elevate your career and discover exciting opportunities within our nurturing community. Passionate Team: Join a team that values your potential and fosters a collaborative, uplifting environment. Job Description: (This is not an exhaustive list) As the Nursery Manager, you will lead our Nursery Management team to ensure the highest standards of care and education. You'll work closely with the Area Manager to create a shared vision for the setting. Your responsibilities will include maintaining an organised and stimulating nursery environment, ensuring compliance with legal ratios, managing, supporting and motivating the team, and overseeing the induction of new team members. It's an exciting and rewarding role! Requirements: To be considered for this role, you should: Previous nursery management experience Hold a full and relevant Early Years Level 3 Childcare Qualification or higher. Demonstrate a strong understanding of the EYFS guidelines. Have at least 2 years of experience in leading and managing a team. Possess excellent time management and organizational skills. Have strong written and verbal communication abilities. Benefits: Unlock a World of Benefits with Us! Are you ready to boost your career and enjoy great benefits that support your well-being and work-life balance? Here's what we offer: Birthday Off: Celebrate YOU with an extra day off on your special day! Fully Paid Sick Days: Take care of yourself without any worries-6 fully paid sick days mean you can focus on your health. Cashback Health Plan: Stay healthy with our comprehensive cashback plan covering dental, opticians, physio, and alternative therapies. Retail Discounts Galore: Enjoy exclusive discounts from over 200 brands-shop smart and save big! Recognition & Rewards: Shine bright with our annual awards and recognition schemes that celebrate your hard work and dedication. Holiday Break: Enjoy a stress-free time with days off between Christmas and New Year. 50% Childcare Discount: Because we understand that family comes first, enjoy half off on childcare expenses! 24/7 Virtual GP Access: Get medical advice at your convenience with free virtual GP appointments and cashback on prescriptions. 24/7 Counselling Support: Access emotional, financial, and debt advice whenever you need it through our 24-hour Employee Assistance Programme for you and your family. Discounted Gym Membership: Stay fit and healthy with special rates at local gyms. Personal Financial Advisor Access: Get expert advice to help you manage your finances wisely. Pension Discovery: Don't leave money behind-find your lost pensions with our help! Learning Platform Access: Enhance your financial understanding and gain valuable skills with our extensive learning resources. Kindred Nurseries is committed to safeguarding and promoting the welfare of children. The successful candidate will be required to undergo an enhanced DBS check. Don't miss out on this amazing opportunity! Apply now and be a part of our incredible team at Kindred Nurseries. IND1
Role: Claims Handler Location: Liverpool Working hours: 37.5 hours per week, 7.5 hours per day, Monday to Friday rotating shifts between 8:00am to 6:00pm, with occasional weekend and bank holiday working. Salary: Annual salary of 24,255 - 28,731 DOE Plus a performance related bonus opportunity of up to 1,500 annually About Acorn Insurance With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover. Claims Handler We are looking for experienced, proactive Claims Handlers who are used to working in a fast-paced motor insurance environment to join our successful Recovery department. In this role you will manage your own insurance claims caseload through a process, ensuring efficient recovery minimising losses where liability on a claim may be attributed to a third party. You will provide guidance and direction to claims staff to ensure the recovery prospects on cases are compliant with industry regulations. You will ensure customers are provided with an excellent customer experience in addition to being innovative and proactive when dealing with all aspects of customer & third-party claims. What you will be doing: Effectively manage Non-Fault Recovery portfolio Manage claims effectively to deliver the right outcome for our Customers Provide first class technical and quality claims handling within the Recovery Team Demonstrate thorough knowledge in areas of indemnity, liability and dealing with the financials of a claim Review and record all new allocations, ensuring minimal leakage Manage claims and provide evidence to support prompt and full resolution in our favour Drive adherence to relevant SLA's within the team and our suppliers Demonstrate excellent technical knowledge with regards to liability Negotiation of subrogated outlays Manage a portfolio of aged debt Liaise with solicitors when our outlay is in litigation Provide updates on aged debt profilin in form of MI reporting What we're looking for: Able to work to tight timescales Highly motivated self-starter Able to pay attention to detail Analytically minded Regulatory aware A strong communicator and able to communicate well at all levels both verbally and in writing Highly self-motivated Pro-active thinker, clear, focused and a determined approach to problem solving Persuasive and possesses confident negotiation skills Wellbeing: Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays) Enhanced paternity pay and 16 weeks full maternity pay. Colleague Assistance programme offers a suite of wellbeing services such as: 6 Free Counselling sessions per year Unlimited access to a telephone councillor 24/7 Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor. Network of internal qualified mental health first aiders are available to provide support to colleagues. Financial: A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner Ability to access your earnings before payday via Dayforce Wallet. Company pension scheme Refer a friend scheme with a 250 bonus for every colleague recommended on passing their probation period. Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice. Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary. Reward, Recognition and Culture : Long Service Award paid on 5,10- and 15-years' service A reward and recognition hub to celebrate and reward colleagues and peers. Consistent and engaging company events including company awards, competitions and charity fundraisers. Budgets for department leaders to use for social and engagement events. All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard. Candidates with experience or relevant job titles of; Customer Claims Executive, Claims Account Manager, Claims Customer Service, Case Handler, Customer Claims Handler, Claims Advisor, Claims Assistant will all be considered.
Feb 19, 2025
Full time
Role: Claims Handler Location: Liverpool Working hours: 37.5 hours per week, 7.5 hours per day, Monday to Friday rotating shifts between 8:00am to 6:00pm, with occasional weekend and bank holiday working. Salary: Annual salary of 24,255 - 28,731 DOE Plus a performance related bonus opportunity of up to 1,500 annually About Acorn Insurance With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover. Claims Handler We are looking for experienced, proactive Claims Handlers who are used to working in a fast-paced motor insurance environment to join our successful Recovery department. In this role you will manage your own insurance claims caseload through a process, ensuring efficient recovery minimising losses where liability on a claim may be attributed to a third party. You will provide guidance and direction to claims staff to ensure the recovery prospects on cases are compliant with industry regulations. You will ensure customers are provided with an excellent customer experience in addition to being innovative and proactive when dealing with all aspects of customer & third-party claims. What you will be doing: Effectively manage Non-Fault Recovery portfolio Manage claims effectively to deliver the right outcome for our Customers Provide first class technical and quality claims handling within the Recovery Team Demonstrate thorough knowledge in areas of indemnity, liability and dealing with the financials of a claim Review and record all new allocations, ensuring minimal leakage Manage claims and provide evidence to support prompt and full resolution in our favour Drive adherence to relevant SLA's within the team and our suppliers Demonstrate excellent technical knowledge with regards to liability Negotiation of subrogated outlays Manage a portfolio of aged debt Liaise with solicitors when our outlay is in litigation Provide updates on aged debt profilin in form of MI reporting What we're looking for: Able to work to tight timescales Highly motivated self-starter Able to pay attention to detail Analytically minded Regulatory aware A strong communicator and able to communicate well at all levels both verbally and in writing Highly self-motivated Pro-active thinker, clear, focused and a determined approach to problem solving Persuasive and possesses confident negotiation skills Wellbeing: Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays) Enhanced paternity pay and 16 weeks full maternity pay. Colleague Assistance programme offers a suite of wellbeing services such as: 6 Free Counselling sessions per year Unlimited access to a telephone councillor 24/7 Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor. Network of internal qualified mental health first aiders are available to provide support to colleagues. Financial: A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner Ability to access your earnings before payday via Dayforce Wallet. Company pension scheme Refer a friend scheme with a 250 bonus for every colleague recommended on passing their probation period. Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice. Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary. Reward, Recognition and Culture : Long Service Award paid on 5,10- and 15-years' service A reward and recognition hub to celebrate and reward colleagues and peers. Consistent and engaging company events including company awards, competitions and charity fundraisers. Budgets for department leaders to use for social and engagement events. All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard. Candidates with experience or relevant job titles of; Customer Claims Executive, Claims Account Manager, Claims Customer Service, Case Handler, Customer Claims Handler, Claims Advisor, Claims Assistant will all be considered.
It is paramount to our client that they maintain customer satisfaction from day 1, but especially if or when money worries can hit their clients. Through their professional approach to each individual's situation, showing empathy, respect and support throughout the debt management process, they are successful in finding suitable options and plans to avoid further debt issues. You will be someone keen to assist and guide those who find themselves in short or long-term debt problems, including vulnerable customers. Gaining information from them as to situation, working together to understand their current and future financial capabilities. Ensuring that any repayment plans will not stretch them outside of a sensible and comfortable level, and not increase their levels of debt further. Working towards daily/weekly/monthly objectives, you'll also have own level of autonomy and decision making in line with procedures of the team, keeping senior colleagues aware of any situations/matters outside of the guidelines/parameters. Duties: Manage the vulnerable customer database Providing support and guidance to customers whilst following FCA guidelines Preventing further debt recovery procedures, through offering an empathetic service Adaptable to each individual's situation, ability to show empathy, but also remain business aware Find effective long-term solutions through problem solving The Individual: Previous collections experience will be advantageous, although training will be provided for someone showing Confident and professional communicators Dedicated to providing a high level of service Fully IT proficient Salary/benefits package includes: Salary 27,000 basic Permanent / Full Time Monday to Friday - 9-5.15pm (45 min lunch) Career Development Plans from Day One of Service Benefits Package including Pension scheme, Life Insurance & Income Protection, 26 days hols +bank holidays, annual bonus scheme 5 days a week initially - after training period, 1 day a week flexible working Free parking onsite and excellent local transport links for non-drivers Refer a friend and earn a retail voucher worth up to 500! Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer. KW 14682
Feb 18, 2025
Full time
It is paramount to our client that they maintain customer satisfaction from day 1, but especially if or when money worries can hit their clients. Through their professional approach to each individual's situation, showing empathy, respect and support throughout the debt management process, they are successful in finding suitable options and plans to avoid further debt issues. You will be someone keen to assist and guide those who find themselves in short or long-term debt problems, including vulnerable customers. Gaining information from them as to situation, working together to understand their current and future financial capabilities. Ensuring that any repayment plans will not stretch them outside of a sensible and comfortable level, and not increase their levels of debt further. Working towards daily/weekly/monthly objectives, you'll also have own level of autonomy and decision making in line with procedures of the team, keeping senior colleagues aware of any situations/matters outside of the guidelines/parameters. Duties: Manage the vulnerable customer database Providing support and guidance to customers whilst following FCA guidelines Preventing further debt recovery procedures, through offering an empathetic service Adaptable to each individual's situation, ability to show empathy, but also remain business aware Find effective long-term solutions through problem solving The Individual: Previous collections experience will be advantageous, although training will be provided for someone showing Confident and professional communicators Dedicated to providing a high level of service Fully IT proficient Salary/benefits package includes: Salary 27,000 basic Permanent / Full Time Monday to Friday - 9-5.15pm (45 min lunch) Career Development Plans from Day One of Service Benefits Package including Pension scheme, Life Insurance & Income Protection, 26 days hols +bank holidays, annual bonus scheme 5 days a week initially - after training period, 1 day a week flexible working Free parking onsite and excellent local transport links for non-drivers Refer a friend and earn a retail voucher worth up to 500! Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer. KW 14682
London up to £130k + Benefits Hear from the team We're looking for a Senior Legal Counsel - Corporate Legal, to join our team at Monzo and help us build one of the best, most innovative banks in the world. At Monzo, our legal and company secretarial teams work as one united function - the Legal and Board Governance collective. You'll work alongside other lawyers and the board governance team to provide first rate corporate legal advice and support in connection with a variety of corporate transactions and in preparation for Monzo's future as it scales globally. Your day-to-day: You'll work closely in collaboration with Monzo's Group Director of Corporate Legal and Monzo's Group General Counsel to provide corporate law advice to the Monzo Group as a whole and its subsidiary entities in the following areas: General company law and corporate governance advice, and support to the Board Governance team Legal advice and support to the Group Investor Relations team Group M&A and corporate development legal advice Equity and Debt Capital markets and Group Disclosure Committee advice Advice to the Group Finance function to support the preparation of Monzo Group Consolidated Annual Report & Accounts Legal advice on corporate law and corporate governance compliance to support and meet Group private and future public entity requirements When relevant, legal advice and support to Monzo's shareholder engagement, in collaboration with the Group Finance, Group IR, C-suite and other relevant teams. You'll work proactively with Monzo's Group Director of Corporate Legal and Monzo's Group General Counsel and Company Secretary to build a high performing corporate legal advisory function. You'll work proactively and collaboratively with other relevant stakeholders and teams across the Monzo Group, including the Finance, Tax, Risk & Compliance, People, Product, Engineering, and Operations teams. You'll work with Monzo's Group Director of Corporate Legal and, where relevant, Risk & Compliance function to evolve and adapt suitable legal & governance risk management policies and frameworks relevant to public company status within the enterprise risk framework of the organisation as a whole. You'll work with the Chief of Staff/Head of Legal Operations for the Legal and Board Governance collective to improve the commercial management of the activities of the Group Corporate legal team including through identifying suitable technology solutions to improve workflows and work efficiencies. You'll proactively manage relationships with external suppliers and support across law firms to enhance processes around budget and cost management to ensure we are optimising our spend and extracting best value. You should apply if: You are a technically excellent and experienced corporate lawyer as well as being a strong communicator and collaborator. You have a proven track record as a corporate lawyer advising UK or international publicly listed companies in global corporate environments. You have experience of advising on corporate governance rules and regulations in the UK and/or the US and experience of advising and supporting the production of Group Consolidated Annual Report & Accounts and shareholder engagement in a private and listed company environment. You have outstanding interpersonal and team player skills and are used to working across a network of cross-functional stakeholders to solve problems in a collaborative way. You are a strategic thinker, a strong communicator and a keen problem solver who knows how to assess risk and recommend solutions that balance commercial and risk perspectives. You enjoy horizon scanning and taking a proactive view of risks and quickly and independently identify mitigating actions. You have energy and presence and are adept at building open and trusting relationships at Board level and C-suite level and across all levels of the business, in global or international organisations. You have a dynamic and entrepreneurial approach, are pragmatic and comfortable with the ambiguity inherent in a fast-paced environment. You are proactive and passionate about the intersection of banking and technology and the transformation unfolding in consumer finance, and you wish to join us for the next stage of our exciting journey at Monzo! The interview process: Our interview process involves 3-4 main stages: Recruiter call Initial call with a member of the legal team Full loop: Technical and behavioural interviews Coffee chat Our average process takes around 3-4 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact us on What's in it for you: up to £130,000 plus stock options & benefits ️ We can help you relocate to the UK We can sponsor visas This role is based in our London office. If you are not based in London, we're open to discuss this on a case by case basis. We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team. Learning budget of £1,000 a year for books, training courses and conferences And much more, see our full list of benefits here Equal Opportunity Statement We are actively creating an equitable environment for every Monzonaut to thrive. Diversity and inclusion are a priority for us and we are making sure we have lots of support for all of our people to grow at Monzo. At Monzo, embracing diversity in all of its forms and fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog , 2022 Diversity and Inclusion Report and 2022 Gender Pay Gap Report. We're an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.
Jan 25, 2024
Full time
London up to £130k + Benefits Hear from the team We're looking for a Senior Legal Counsel - Corporate Legal, to join our team at Monzo and help us build one of the best, most innovative banks in the world. At Monzo, our legal and company secretarial teams work as one united function - the Legal and Board Governance collective. You'll work alongside other lawyers and the board governance team to provide first rate corporate legal advice and support in connection with a variety of corporate transactions and in preparation for Monzo's future as it scales globally. Your day-to-day: You'll work closely in collaboration with Monzo's Group Director of Corporate Legal and Monzo's Group General Counsel to provide corporate law advice to the Monzo Group as a whole and its subsidiary entities in the following areas: General company law and corporate governance advice, and support to the Board Governance team Legal advice and support to the Group Investor Relations team Group M&A and corporate development legal advice Equity and Debt Capital markets and Group Disclosure Committee advice Advice to the Group Finance function to support the preparation of Monzo Group Consolidated Annual Report & Accounts Legal advice on corporate law and corporate governance compliance to support and meet Group private and future public entity requirements When relevant, legal advice and support to Monzo's shareholder engagement, in collaboration with the Group Finance, Group IR, C-suite and other relevant teams. You'll work proactively with Monzo's Group Director of Corporate Legal and Monzo's Group General Counsel and Company Secretary to build a high performing corporate legal advisory function. You'll work proactively and collaboratively with other relevant stakeholders and teams across the Monzo Group, including the Finance, Tax, Risk & Compliance, People, Product, Engineering, and Operations teams. You'll work with Monzo's Group Director of Corporate Legal and, where relevant, Risk & Compliance function to evolve and adapt suitable legal & governance risk management policies and frameworks relevant to public company status within the enterprise risk framework of the organisation as a whole. You'll work with the Chief of Staff/Head of Legal Operations for the Legal and Board Governance collective to improve the commercial management of the activities of the Group Corporate legal team including through identifying suitable technology solutions to improve workflows and work efficiencies. You'll proactively manage relationships with external suppliers and support across law firms to enhance processes around budget and cost management to ensure we are optimising our spend and extracting best value. You should apply if: You are a technically excellent and experienced corporate lawyer as well as being a strong communicator and collaborator. You have a proven track record as a corporate lawyer advising UK or international publicly listed companies in global corporate environments. You have experience of advising on corporate governance rules and regulations in the UK and/or the US and experience of advising and supporting the production of Group Consolidated Annual Report & Accounts and shareholder engagement in a private and listed company environment. You have outstanding interpersonal and team player skills and are used to working across a network of cross-functional stakeholders to solve problems in a collaborative way. You are a strategic thinker, a strong communicator and a keen problem solver who knows how to assess risk and recommend solutions that balance commercial and risk perspectives. You enjoy horizon scanning and taking a proactive view of risks and quickly and independently identify mitigating actions. You have energy and presence and are adept at building open and trusting relationships at Board level and C-suite level and across all levels of the business, in global or international organisations. You have a dynamic and entrepreneurial approach, are pragmatic and comfortable with the ambiguity inherent in a fast-paced environment. You are proactive and passionate about the intersection of banking and technology and the transformation unfolding in consumer finance, and you wish to join us for the next stage of our exciting journey at Monzo! The interview process: Our interview process involves 3-4 main stages: Recruiter call Initial call with a member of the legal team Full loop: Technical and behavioural interviews Coffee chat Our average process takes around 3-4 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact us on What's in it for you: up to £130,000 plus stock options & benefits ️ We can help you relocate to the UK We can sponsor visas This role is based in our London office. If you are not based in London, we're open to discuss this on a case by case basis. We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team. Learning budget of £1,000 a year for books, training courses and conferences And much more, see our full list of benefits here Equal Opportunity Statement We are actively creating an equitable environment for every Monzonaut to thrive. Diversity and inclusion are a priority for us and we are making sure we have lots of support for all of our people to grow at Monzo. At Monzo, embracing diversity in all of its forms and fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog , 2022 Diversity and Inclusion Report and 2022 Gender Pay Gap Report. We're an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.
Sovereign Housing Association
Basingstoke, Hampshire
Are you looking for an exciting new opportunity? Do you have experience in providing debt advice? Sovereign is an ambitious business with a strong social purpose - we believe in making a difference to people's lives. Not simply providing affordable homes, we're shaping places where people want to live, now and in the future. We have a fantastic opportunity for you to join us as a Housing Services Manager - Debt Advice . This is a brand new role and is a fixed term opportunity until the end of March 2024. With offices across our geography in Basingstoke, Newbury, Bristol and Christchurch, we can be flexible on your base location You'll take a blended approach of home and office working with occasional travel to other sites. What does the role entail? You'll be collaborating alongside other managers within the wider Income team to create, develop and lead a brand new service and team of debt advisors , enabling us to provide comprehensive debt and money advice to customers. Working in partnership with our Income and wider Housing teams Focusing on delivering effective and exceptional customer service Shaping our services - supporting customers to sustain their tenancies Leading or contributing to working groups You'll review, analyse and present data and identify trends which will enable us to understand the demand coming into the service and to ensure we best tailor our services to meet the needs of our residents. What we're looking for? Ideally, you'll have experience gained from within a similar role focused on providing a debt advisory service. You'll also: Demonstrate a full understanding of debt advice, income collection and related services Ability to develop and sustain partnerships with key internal and external stakeholders Previous management experience or demonstrate a strong aptitude to develop management and leadership skills Passion for delivering excellent customer service and achieving demanding targets This is a great opportunity to manage and develop the performance of team members, ensuring that appropriate induction, training and support is provided, resulting in a team that are high performing, effective and cohesive. As part of this role, you'll be required to travel and therefore having access to a car with Full UK Driver's Licence is essential. Your benefits £450 flex-pot annually, discounted shopping & cycling scheme 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days) Company pension scheme matched up to 12%, life cover at 4x your salary Flexible working - we're committed to giving people flexibility as widely as possible Options for private medical insurance, dental insurance & critical illness cover It's a really exciting time to be joining Sovereign and if you're looking for an exciting new opportunity then we'd love to hear from you Please note, this role is subject to a basic DBS for the successful candidate.
Sep 23, 2022
Full time
Are you looking for an exciting new opportunity? Do you have experience in providing debt advice? Sovereign is an ambitious business with a strong social purpose - we believe in making a difference to people's lives. Not simply providing affordable homes, we're shaping places where people want to live, now and in the future. We have a fantastic opportunity for you to join us as a Housing Services Manager - Debt Advice . This is a brand new role and is a fixed term opportunity until the end of March 2024. With offices across our geography in Basingstoke, Newbury, Bristol and Christchurch, we can be flexible on your base location You'll take a blended approach of home and office working with occasional travel to other sites. What does the role entail? You'll be collaborating alongside other managers within the wider Income team to create, develop and lead a brand new service and team of debt advisors , enabling us to provide comprehensive debt and money advice to customers. Working in partnership with our Income and wider Housing teams Focusing on delivering effective and exceptional customer service Shaping our services - supporting customers to sustain their tenancies Leading or contributing to working groups You'll review, analyse and present data and identify trends which will enable us to understand the demand coming into the service and to ensure we best tailor our services to meet the needs of our residents. What we're looking for? Ideally, you'll have experience gained from within a similar role focused on providing a debt advisory service. You'll also: Demonstrate a full understanding of debt advice, income collection and related services Ability to develop and sustain partnerships with key internal and external stakeholders Previous management experience or demonstrate a strong aptitude to develop management and leadership skills Passion for delivering excellent customer service and achieving demanding targets This is a great opportunity to manage and develop the performance of team members, ensuring that appropriate induction, training and support is provided, resulting in a team that are high performing, effective and cohesive. As part of this role, you'll be required to travel and therefore having access to a car with Full UK Driver's Licence is essential. Your benefits £450 flex-pot annually, discounted shopping & cycling scheme 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days) Company pension scheme matched up to 12%, life cover at 4x your salary Flexible working - we're committed to giving people flexibility as widely as possible Options for private medical insurance, dental insurance & critical illness cover It's a really exciting time to be joining Sovereign and if you're looking for an exciting new opportunity then we'd love to hear from you Please note, this role is subject to a basic DBS for the successful candidate.
Who are we? We're the UK's largest water provider, with over 15 million customers to serve every day. Water is essential to daily life, and that means our business is always open. We make a difference daily to millions of customers by supplying 2.7 billion litres of water to around 10 million homes. Our main role is to ensure customers can turn on the tap and get world-class drinking water 24/7. We also safely transport and treat waste, returning it back to the environment. About the role: As part of the larger Customer Experience team for Property Searches, you will be a recognised customer champion. You will be responsible for inbound and outbound correspondence verbally and written in relation to Property Searches invoices and payments. The aim is to provide an excellent customer experience whilst meeting agreed on business performance goals in telephony, online support, credit and debt management, billing operations and operational investigation. This role is a 12-month FTC contract based in central Reading. What you'll be doing : Actively contact customers with overdue invoices by telephone and email. Deliver the customer experience required in meeting the process and standards agreed Allocate payments and investigate billing queries. Identify issues for escalation to line management, having followed appropriate approaches to resolve the issue firsthand What we're looking for: A professional individual with the resilience to deal efficiently and effectively with customer queries and complaints Provide front line customer service to Property Searches customers Good written and verbal communication in order to deal with our customers both on the telephone and via online methods like email or webchat Proactively looking for opportunities to develop and improve processes in order to provide the best service to our customers Numerate, analytical and confident at dealing with credit control as an element of this role will also entail debt recovery and debt management Proficient in word and excel and have a good understanding of billing systems Here's why you should join us! This is an opportunity that will develop and articulate your professional communication skills. Dealing with solicitors and specialist conveyancing customers you will be in the front line representing Thames Water Property Searches and ensuring that you deliver exceptional customer service. We're proud of the positive ways of working we have adopted during the pandemic. We want to create a more flexible and dynamic environment so all our colleagues can thrive. For our office-based roles we are moving to a hybrid approach where we will provide options around working from our offices, our operational sites and home dependent on role/team/individual. This will be discussed during the assessment process. Thames Water is a rewarding and diverse place to work. If you join us, you'll enjoy our flexible working arrangements and be supported with progression and development opportunities. We're proud to be a Stonewall Diversity Champion, Disability Confident Leader, Times Top 50 Employer for Women, Race at work charter signatory and Carer Confident great place to work. We also support local events and charities. Our competitive salary package includes an excellent contributory pension, 24 days holiday per year, increasing with length of service, access to money-saving and benefits schemes and much more! You can find our more in our working for us section of our website.
Dec 08, 2021
Contractor
Who are we? We're the UK's largest water provider, with over 15 million customers to serve every day. Water is essential to daily life, and that means our business is always open. We make a difference daily to millions of customers by supplying 2.7 billion litres of water to around 10 million homes. Our main role is to ensure customers can turn on the tap and get world-class drinking water 24/7. We also safely transport and treat waste, returning it back to the environment. About the role: As part of the larger Customer Experience team for Property Searches, you will be a recognised customer champion. You will be responsible for inbound and outbound correspondence verbally and written in relation to Property Searches invoices and payments. The aim is to provide an excellent customer experience whilst meeting agreed on business performance goals in telephony, online support, credit and debt management, billing operations and operational investigation. This role is a 12-month FTC contract based in central Reading. What you'll be doing : Actively contact customers with overdue invoices by telephone and email. Deliver the customer experience required in meeting the process and standards agreed Allocate payments and investigate billing queries. Identify issues for escalation to line management, having followed appropriate approaches to resolve the issue firsthand What we're looking for: A professional individual with the resilience to deal efficiently and effectively with customer queries and complaints Provide front line customer service to Property Searches customers Good written and verbal communication in order to deal with our customers both on the telephone and via online methods like email or webchat Proactively looking for opportunities to develop and improve processes in order to provide the best service to our customers Numerate, analytical and confident at dealing with credit control as an element of this role will also entail debt recovery and debt management Proficient in word and excel and have a good understanding of billing systems Here's why you should join us! This is an opportunity that will develop and articulate your professional communication skills. Dealing with solicitors and specialist conveyancing customers you will be in the front line representing Thames Water Property Searches and ensuring that you deliver exceptional customer service. We're proud of the positive ways of working we have adopted during the pandemic. We want to create a more flexible and dynamic environment so all our colleagues can thrive. For our office-based roles we are moving to a hybrid approach where we will provide options around working from our offices, our operational sites and home dependent on role/team/individual. This will be discussed during the assessment process. Thames Water is a rewarding and diverse place to work. If you join us, you'll enjoy our flexible working arrangements and be supported with progression and development opportunities. We're proud to be a Stonewall Diversity Champion, Disability Confident Leader, Times Top 50 Employer for Women, Race at work charter signatory and Carer Confident great place to work. We also support local events and charities. Our competitive salary package includes an excellent contributory pension, 24 days holiday per year, increasing with length of service, access to money-saving and benefits schemes and much more! You can find our more in our working for us section of our website.
Who are we? We're the UK's largest water provider, with over 15 million customers to serve every day. Water is essential to daily life, and that means our business is always open. We make a difference daily to millions of customers by supplying 2.7 billion litres of water to around 10 million homes. Our main role is to ensure customers can turn on the tap and get world-class drinking water 24/7. We also safely transport and treat waste, returning it back to the environment. About the role: As part of the larger Customer Experience team for Property Searches you will be a recognised customer champion. You will be responsible for inbound and outbound correspondence verbally and written in relation to Property Searches activities. The aim is to provide an excellent customer experience whilst meeting agreed business performance goals in telephony, online support, credit and debt management, billing operations, and operational investigation. What you'll be doing : Adhere to business fulfilment policies and processes Identify issues for escalation to line management, having followed appropriate approaches to resolve the issue first-hand Identify opportunities to improve sales, practices and effectiveness Promote the Thames Water profile and Property Searches unique selling propositions to customers Provide support to colleagues of all skill levels and encourage other team members to achieve both individual and team targets Demonstrate a striving for excellence through a positive attitude to targets & coaching and seeking support and feedback Follow plans and schedules provided to maximise sales, performance, and provide ideas for improvements What we're looking for: A professional individual with the resilience to deal efficiently and effectively with customer queries and complaints Good written and verbal communication in order to deal with our customers both on the telephone and via online methods like email and webchat Proactively looking for opportunities to develop and improve processes in order to provide the best service to our customers Numerate, analytical and confident at dealing with credit control as an element of this role will also entail debt recovery and debt management Here's why you should join us! This is an opportunity that will develop and articulate your professional communication skills. Dealing with solicitors and specialist conveyancing customers you will be in the front-line representing Thames Water Property Searches and ensuring that you deliver exceptional customer service and resolution of customer issues first time around. Working in a team of Ten advisors you will be fully supported in your development and gaining of in-depth knowledge of property searches nationwide. You will take responsibility for your own work and contribute positively to the continual development of the department. We're proud of the positive ways of working we have adopted during the pandemic. We want to create a more flexible and dynamic environment so all our colleagues can thrive. For our office-based roles we are moving to a hybrid approach where we will provide options around working from our offices, our operational sites and home dependent on role/team/individual. This will be discussed during the assessment process. Thames Water is a rewarding and diverse place to work. If you join us, you'll enjoy our flexible working arrangements and be supported with progression and development opportunities. We're proud to be a Stonewall Diversity Champion, Disability Confident Leader, Times Top 50 Employer for Women, Race at work charter signatory and Carer Confident great place to work. We also support local events and charities. Our competitive salary package includes an excellent contributory pension, 24 days holiday per year, increasing with length of service, access to money-saving and benefits schemes, and much more! You can find our more in our working for us section of our website.
Dec 02, 2021
Full time
Who are we? We're the UK's largest water provider, with over 15 million customers to serve every day. Water is essential to daily life, and that means our business is always open. We make a difference daily to millions of customers by supplying 2.7 billion litres of water to around 10 million homes. Our main role is to ensure customers can turn on the tap and get world-class drinking water 24/7. We also safely transport and treat waste, returning it back to the environment. About the role: As part of the larger Customer Experience team for Property Searches you will be a recognised customer champion. You will be responsible for inbound and outbound correspondence verbally and written in relation to Property Searches activities. The aim is to provide an excellent customer experience whilst meeting agreed business performance goals in telephony, online support, credit and debt management, billing operations, and operational investigation. What you'll be doing : Adhere to business fulfilment policies and processes Identify issues for escalation to line management, having followed appropriate approaches to resolve the issue first-hand Identify opportunities to improve sales, practices and effectiveness Promote the Thames Water profile and Property Searches unique selling propositions to customers Provide support to colleagues of all skill levels and encourage other team members to achieve both individual and team targets Demonstrate a striving for excellence through a positive attitude to targets & coaching and seeking support and feedback Follow plans and schedules provided to maximise sales, performance, and provide ideas for improvements What we're looking for: A professional individual with the resilience to deal efficiently and effectively with customer queries and complaints Good written and verbal communication in order to deal with our customers both on the telephone and via online methods like email and webchat Proactively looking for opportunities to develop and improve processes in order to provide the best service to our customers Numerate, analytical and confident at dealing with credit control as an element of this role will also entail debt recovery and debt management Here's why you should join us! This is an opportunity that will develop and articulate your professional communication skills. Dealing with solicitors and specialist conveyancing customers you will be in the front-line representing Thames Water Property Searches and ensuring that you deliver exceptional customer service and resolution of customer issues first time around. Working in a team of Ten advisors you will be fully supported in your development and gaining of in-depth knowledge of property searches nationwide. You will take responsibility for your own work and contribute positively to the continual development of the department. We're proud of the positive ways of working we have adopted during the pandemic. We want to create a more flexible and dynamic environment so all our colleagues can thrive. For our office-based roles we are moving to a hybrid approach where we will provide options around working from our offices, our operational sites and home dependent on role/team/individual. This will be discussed during the assessment process. Thames Water is a rewarding and diverse place to work. If you join us, you'll enjoy our flexible working arrangements and be supported with progression and development opportunities. We're proud to be a Stonewall Diversity Champion, Disability Confident Leader, Times Top 50 Employer for Women, Race at work charter signatory and Carer Confident great place to work. We also support local events and charities. Our competitive salary package includes an excellent contributory pension, 24 days holiday per year, increasing with length of service, access to money-saving and benefits schemes, and much more! You can find our more in our working for us section of our website.
