Cloud Support Administrator

Team Overview:
The Technology Operations Department is responsible for Elexon's IT Operations, including the EMRS and MHHS programmes, Cloud Operations, and Platform Services. Our platform services encompass governance, monitoring, and identity management, ensuring robust, scalable, and high-performing environments across Elexon.

Job Purpose:
Elexon is digitalising services and transforming the systems that deliver the Balancing and Settlement Code for the electricity market. Elexon owns the architecture and end-to-end governance around this transformation. The implementation and operational management is a shared responsibility between Elexon and our outsourced partners for application management, development, and business processes.

This Microsoft specialist role focuses on cloud platform leadership, ensuring robust cloud governance, enhancing platform service capabilities, and implementing security solutions. The Cloud Support Engineer will work closely with the Cloud Platform Manager to ensure Elexon maintains a resilient, scalable, and secure cloud environment aligned with strategic goals.

Key Responsibilities:

• Responding to service desk inquiries from staff, administrators, service providers, site personnel, and external vendors to provide technical support.
• Managing identity and access for Azure resources.
• Building monthly reports and generating monitoring and audit information.
• Maintaining technical documentation for Azure solutions.

Capabilities and competencies:

• Entra ID administration (user management, group management, access reviews, monitoring & reporting, policy management).
• Extensive experience with Microsoft SaaS solutions in Microsoft 365 (Intune, Defender).
• Azure certification or equivalent.
• Excellent troubleshooting and problem-solving skills.
• Strong understanding of system administration.
• Effective communication and customer service skills.
• Proficiency in scripting and Infrastructure as Code (IaC) languages.
• Experience using Azure DevOps.
• Knowledge of WAF/CAF frameworks.
• Experience with Azure databases (Azure SQL, Cosmos DB).
• Experience with Azure monitoring tools (Azure Monitor, Application Insights).

Elexon career path / Potential next role(s):

• 28 days annual holiday + Bank Holidays
• Discretionary annual incentive scheme
• Life assurance
• Pension scheme
• Private medical insurance (Bupa)

Our employee wellbeing initiatives include:

• Hybrid working - 2 days/week at our London office
• Employee Assistance Programme
• Eye care vouchers
• Subsidised gym membership
• Cycle to Work Scheme
• Holiday buying & selling scheme
• CSR days
• Season ticket loans

We promote a diverse and inclusive culture that fosters innovation and creativity. Our initiatives include the Diversity Forum, Mental Health First Aid network, and various activities celebrating differences. We value employee wellbeing and community support, making Elexon a great place to work and grow!

At Elexon, we aim to:

• Provide equal opportunities
• Attract and retain diverse talent
• Listen to all voices
• Reflect the communities we serve
• Lead in Diversity and Inclusion in the industry

Elexon together, embracing differences, listening to all voices