Are you passionate about supporting people to sustain their tenancies and thrive in their communities? Our client is looking for a dedicated Housing Officer to join their team and take ownership of a patch of properties, delivering a high-quality, person-centred housing management service. What you'll be doing: Proactively manage a patch of properties, supporting customers to sustain their tenancies in line with legislation, regulations, and organisational policies. Be a visible and approachable presence in your patch - building relationships, identifying support needs, and helping customers achieve positive outcomes. Maximise rental income by managing arrears effectively and promoting a rent-first culture from day one. Support customers with financial wellbeing, including setting up payment plans and helping them access financial inclusion services. Manage tenancy matters, including sign-ups, successions, assignments, notices, court work, and evictions. Respond to and deter anti-social behaviour (ASB) using the full range of legal tools and working alongside agencies such as the police and local ASB teams. Oversee voids and tenancy terminations, managing referrals, assessments, and ensuring KPI targets are met. Conduct regular estate inspections, prioritising health and safety, and collaborating to maintain safe, well-managed environments. Deliver an Intensive Housing Management service, supporting customers with bidding and personal housing plans. Our client is a not-for-profit housing and support organisation helping people to find, sustain, and thrive in safe and secure homes. They offer a supportive and inclusive workplace, a strong team culture, and opportunities for learning and development.
Jul 17, 2025
Full time
Are you passionate about supporting people to sustain their tenancies and thrive in their communities? Our client is looking for a dedicated Housing Officer to join their team and take ownership of a patch of properties, delivering a high-quality, person-centred housing management service. What you'll be doing: Proactively manage a patch of properties, supporting customers to sustain their tenancies in line with legislation, regulations, and organisational policies. Be a visible and approachable presence in your patch - building relationships, identifying support needs, and helping customers achieve positive outcomes. Maximise rental income by managing arrears effectively and promoting a rent-first culture from day one. Support customers with financial wellbeing, including setting up payment plans and helping them access financial inclusion services. Manage tenancy matters, including sign-ups, successions, assignments, notices, court work, and evictions. Respond to and deter anti-social behaviour (ASB) using the full range of legal tools and working alongside agencies such as the police and local ASB teams. Oversee voids and tenancy terminations, managing referrals, assessments, and ensuring KPI targets are met. Conduct regular estate inspections, prioritising health and safety, and collaborating to maintain safe, well-managed environments. Deliver an Intensive Housing Management service, supporting customers with bidding and personal housing plans. Our client is a not-for-profit housing and support organisation helping people to find, sustain, and thrive in safe and secure homes. They offer a supportive and inclusive workplace, a strong team culture, and opportunities for learning and development.
We are working with a forward-thinking local authority to appoint an experienced Rents Officer on an initial 3-month contract. This is an important role within a busy housing team, focused on maximising rental income, supporting tenancy sustainment, and managing rent arrears in line with policy. This role would suit a housing professional with recent experience in rent collection, arrears recovery, and tenancy support within a local authority or housing association. You will need a good understanding of housing finance and income recovery processes, combined with excellent customer service skills. The position is hybrid, with a requirement to attend the office at least two days per week. The Role Monitor and manage rent accounts to ensure effective rent collection and arrears recovery Contact tenants via telephone, letters, emails, and texts to resolve arrears and agree payment plans Take a firm but fair approach-supporting tenants who are unable to pay, and progressing enforcement for those who choose not to Serve Notices of Seeking Possession (NSP) and Notices to Quit (NTQ) in accordance with policy Prepare documentation and attend court hearings, evictions, and panels when required Work collaboratively with housing officers and tenancy sustainment teams to support vulnerable tenants Tackle former tenant arrears, recommend appropriate write-offs, and maintain accurate rent records Contribute to delivering a customer-focused rent and income service that meets regulatory and service standards Key Requirements Proven experience in income recovery and rent arrears casework within social housing Excellent working knowledge of housing legislation, particularly related to rents, debt recovery, and possession proceedings Strong communication and negotiation skills with a focus on tenancy sustainment Confident using rent management systems and maintaining accurate case notes Ability to work independently while contributing to a collaborative team culture Experience attending court and managing legal enforcement is desirable Local authority or housing association background strongly preferred How to Apply If you are interested in this role and meet the criteria above, please send us your application today. For any questions about the vacancy, click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel this role matches your skills but not the rate, location, or seniority, feel free to send us your CV anyway. We recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're happy in your current role, we welcome calls from housing professionals looking to build their network. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Jul 17, 2025
Contractor
We are working with a forward-thinking local authority to appoint an experienced Rents Officer on an initial 3-month contract. This is an important role within a busy housing team, focused on maximising rental income, supporting tenancy sustainment, and managing rent arrears in line with policy. This role would suit a housing professional with recent experience in rent collection, arrears recovery, and tenancy support within a local authority or housing association. You will need a good understanding of housing finance and income recovery processes, combined with excellent customer service skills. The position is hybrid, with a requirement to attend the office at least two days per week. The Role Monitor and manage rent accounts to ensure effective rent collection and arrears recovery Contact tenants via telephone, letters, emails, and texts to resolve arrears and agree payment plans Take a firm but fair approach-supporting tenants who are unable to pay, and progressing enforcement for those who choose not to Serve Notices of Seeking Possession (NSP) and Notices to Quit (NTQ) in accordance with policy Prepare documentation and attend court hearings, evictions, and panels when required Work collaboratively with housing officers and tenancy sustainment teams to support vulnerable tenants Tackle former tenant arrears, recommend appropriate write-offs, and maintain accurate rent records Contribute to delivering a customer-focused rent and income service that meets regulatory and service standards Key Requirements Proven experience in income recovery and rent arrears casework within social housing Excellent working knowledge of housing legislation, particularly related to rents, debt recovery, and possession proceedings Strong communication and negotiation skills with a focus on tenancy sustainment Confident using rent management systems and maintaining accurate case notes Ability to work independently while contributing to a collaborative team culture Experience attending court and managing legal enforcement is desirable Local authority or housing association background strongly preferred How to Apply If you are interested in this role and meet the criteria above, please send us your application today. For any questions about the vacancy, click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel this role matches your skills but not the rate, location, or seniority, feel free to send us your CV anyway. We recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're happy in your current role, we welcome calls from housing professionals looking to build their network. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Zilch is a payment tech company on a mission to create the most empowering way to pay for anything, anywhere. Combining the best of debit, credit, and savings, we give our customers the option to earn instant cashback or spread the cost of pricier purchases, completely interest-free and with no late fees. Founded in 2018 with a small team and big ambitions, Zilch has achieved double unicorn status and serves over 5 million customers. We have exciting projects in the pipeline and ambitious growth plans. About the role We are seeking a talented privacy expert to support the implementation of our privacy programme. Reporting to the Data Protection Officer (DPO), you will be responsible for documenting key privacy assessments (LIA, TIA, DPIA), reviewing privacy contracts, and contributing to privacy and data protection initiatives. Day-to-day responsibilities Review privacy vendor contracts, data processing agreements, and clauses related to international data transfers. Collaborate with relevant teams during vendor onboarding. Conduct and document Data Protection Impact Assessments (DPIAs), Legitimate Interest Assessments (LIAs), and Transfer Impact Assessments (TIAs). Monitor and document personal data flows and maintain the Record of Processing Activities (RoPA). Handle Data Subject Access Requests (DSARs) and other data subject rights requests, ensuring proper procedures are in place. Develop and deliver privacy training across the organization. Assist in investigating, resolving, and reporting data privacy breaches and complaints. Support teams in ensuring compliance with data protection laws while enabling data-driven innovation. Assist the DPO with additional data protection tasks as needed. Minimum requirements Bachelor's degree in law or a relevant field. Comprehensive knowledge of UK Data Protection Laws. Experience reviewing privacy contracts and processing data subject requests. Proven experience conducting DPIAs, TIAs, and LIAs. Strong organizational and analytical skills. Ability to work independently, manage multiple tasks, and perform under pressure. Experience with OneTrust modules is desirable. Benefits Income Protection, Share Options, 5% cashback on in-app purchases, £200 WFH setup allowance. Private Medical Insurance including GP consultations, medication, inpatient/outpatient care, mental health support, physiotherapy, advanced cancer cover. Employee Assistance Programme with unlimited mental health sessions, 24/7 remote GP & physiotherapy, emotional support helpline. Savings and discounts on shopping, personalized well-being consultations. Family policies Enhanced maternity, paternity, adoption, and shared parental leave. Learning & Development Opportunities for professional qualifications, memberships, e-courses, internal training, FCA & regulatory training. Additional information Hybrid working, casual dress code, workplace socials. Application process Please submit your CV and cover letter. We will review all applications and contact candidates who meet our requirements. Zilch is an equal opportunity employer and welcomes applicants regardless of sex, race, disability, age, sexual orientation, religion, or belief. To apply Provide your preferred first name, LinkedIn profile, website, and answer whether you require visa sponsorship, live within commuting distance of London Victoria, and can attend the office 3 days a week (Mon, Wed, Thu). Briefly share how your skills align with the role.
Jul 17, 2025
Full time
Zilch is a payment tech company on a mission to create the most empowering way to pay for anything, anywhere. Combining the best of debit, credit, and savings, we give our customers the option to earn instant cashback or spread the cost of pricier purchases, completely interest-free and with no late fees. Founded in 2018 with a small team and big ambitions, Zilch has achieved double unicorn status and serves over 5 million customers. We have exciting projects in the pipeline and ambitious growth plans. About the role We are seeking a talented privacy expert to support the implementation of our privacy programme. Reporting to the Data Protection Officer (DPO), you will be responsible for documenting key privacy assessments (LIA, TIA, DPIA), reviewing privacy contracts, and contributing to privacy and data protection initiatives. Day-to-day responsibilities Review privacy vendor contracts, data processing agreements, and clauses related to international data transfers. Collaborate with relevant teams during vendor onboarding. Conduct and document Data Protection Impact Assessments (DPIAs), Legitimate Interest Assessments (LIAs), and Transfer Impact Assessments (TIAs). Monitor and document personal data flows and maintain the Record of Processing Activities (RoPA). Handle Data Subject Access Requests (DSARs) and other data subject rights requests, ensuring proper procedures are in place. Develop and deliver privacy training across the organization. Assist in investigating, resolving, and reporting data privacy breaches and complaints. Support teams in ensuring compliance with data protection laws while enabling data-driven innovation. Assist the DPO with additional data protection tasks as needed. Minimum requirements Bachelor's degree in law or a relevant field. Comprehensive knowledge of UK Data Protection Laws. Experience reviewing privacy contracts and processing data subject requests. Proven experience conducting DPIAs, TIAs, and LIAs. Strong organizational and analytical skills. Ability to work independently, manage multiple tasks, and perform under pressure. Experience with OneTrust modules is desirable. Benefits Income Protection, Share Options, 5% cashback on in-app purchases, £200 WFH setup allowance. Private Medical Insurance including GP consultations, medication, inpatient/outpatient care, mental health support, physiotherapy, advanced cancer cover. Employee Assistance Programme with unlimited mental health sessions, 24/7 remote GP & physiotherapy, emotional support helpline. Savings and discounts on shopping, personalized well-being consultations. Family policies Enhanced maternity, paternity, adoption, and shared parental leave. Learning & Development Opportunities for professional qualifications, memberships, e-courses, internal training, FCA & regulatory training. Additional information Hybrid working, casual dress code, workplace socials. Application process Please submit your CV and cover letter. We will review all applications and contact candidates who meet our requirements. Zilch is an equal opportunity employer and welcomes applicants regardless of sex, race, disability, age, sexual orientation, religion, or belief. To apply Provide your preferred first name, LinkedIn profile, website, and answer whether you require visa sponsorship, live within commuting distance of London Victoria, and can attend the office 3 days a week (Mon, Wed, Thu). Briefly share how your skills align with the role.
Housing Officer Location: Yeovil BA21 Job Type: Permanent, Full-Time (Monday to Friday, 9am - 5pm) Salary: 32,360 per annum Join a dynamic and vibrant team dedicated to providing top-notch housing management services. We are seeking a passionate and dedicated Housing Officer to manage a portfolio of properties, ensuring high-quality, person-centred service delivery. Day-to-Day Responsibilities: Proactively manage a portfolio of properties, supporting tenants to sustain their tenancies in accordance with legislation, regulations, and organisational policies. Serve as a visible and approachable figure within the community, building strong relationships, identifying support needs, and facilitating positive outcomes for tenants. Prioritise rental income management, promoting a rent-first culture and handling arrears effectively. Assist tenants with financial wellbeing through the creation of payment plans and guidance on accessing financial inclusion services. Handle tenancy-related matters including sign-ups, successions, assignments, notices, court work, and evictions. Address and mitigate anti-social behaviour in collaboration with local agencies, utilising legal tools as necessary. Manage voids and tenancy terminations, overseeing referrals, assessments, and ensuring compliance with KPI targets. Conduct regular estate inspections to ensure health and safety standards are met, contributing to the maintenance of safe, well-managed environments. Provide Intensive Housing Management services, aiding tenants with bidding and personal housing plans. Required Skills & Qualifications: Proven experience in housing management, tenancy sustainment, or a similar frontline support role. Strong understanding of relevant housing legislation and regulatory standards. Ability to manage rent arrears, tenancy issues, and anti-social behaviour cases effectively. Excellent communication and interpersonal skills, employing a strengths-based approach. Highly organised, proactive, and capable of working independently within the community. To apply for the Housing Officer position, please submit your application with an updated copy of your CV
Jul 17, 2025
Full time
Housing Officer Location: Yeovil BA21 Job Type: Permanent, Full-Time (Monday to Friday, 9am - 5pm) Salary: 32,360 per annum Join a dynamic and vibrant team dedicated to providing top-notch housing management services. We are seeking a passionate and dedicated Housing Officer to manage a portfolio of properties, ensuring high-quality, person-centred service delivery. Day-to-Day Responsibilities: Proactively manage a portfolio of properties, supporting tenants to sustain their tenancies in accordance with legislation, regulations, and organisational policies. Serve as a visible and approachable figure within the community, building strong relationships, identifying support needs, and facilitating positive outcomes for tenants. Prioritise rental income management, promoting a rent-first culture and handling arrears effectively. Assist tenants with financial wellbeing through the creation of payment plans and guidance on accessing financial inclusion services. Handle tenancy-related matters including sign-ups, successions, assignments, notices, court work, and evictions. Address and mitigate anti-social behaviour in collaboration with local agencies, utilising legal tools as necessary. Manage voids and tenancy terminations, overseeing referrals, assessments, and ensuring compliance with KPI targets. Conduct regular estate inspections to ensure health and safety standards are met, contributing to the maintenance of safe, well-managed environments. Provide Intensive Housing Management services, aiding tenants with bidding and personal housing plans. Required Skills & Qualifications: Proven experience in housing management, tenancy sustainment, or a similar frontline support role. Strong understanding of relevant housing legislation and regulatory standards. Ability to manage rent arrears, tenancy issues, and anti-social behaviour cases effectively. Excellent communication and interpersonal skills, employing a strengths-based approach. Highly organised, proactive, and capable of working independently within the community. To apply for the Housing Officer position, please submit your application with an updated copy of your CV
Job Title: Project Through Life Support Officer Location: HM Naval Base, Portsmouth (HMNBP) Service Area: Service Delivery Hours of Work: 37 Per week Salary: £37,000 - £40,000 What You'll be doing: With a busy project delivery programme ahead of us, we have an exciting opportunity for a Project Through Life Support Officer to join our Service Delivery Team to support the successful delivery of projects and their smooth transition into service. As Project Through Life Support Officer, you'll be responsible for representing Service Delivery within the Project Design Review Process, i.e. at stage gate reviews where Service Delivery's input will inform the project requirements or where the project deliverables will have a material impact on Service Delivery's operation / maintenance obligations; all to support and prepare for the smooth handovers of assets. Where KBS Maritime will be the end user, you'll ensure that the relevant persons are properly consulted through the project procurement / delivery process. Following this, you'll work with Project Managers to ensure that any required familiarisation / maintenance instruction with respect to new assets, is delivered to KBS in-house teams / partners in advance of the asset being brought into service. At the end of the defect liability period support the 'Whole Life Cost Modelling Manager' with collating operating and maintenance costs to inform future asset investment decisions. You'll Have: Essentially, to be successful as Project Through Life Support Officer, you'll have experience of managing the handover of building / construction works, either in the capacity of a contractor or from a client's perspective and have experience of delivering change. You'll also be familiar and comfortable with the use of computer-based systems and have experience in the use of Computer Aided Facility Management (CAFM) systems. Familiarity with drafting 'statements of requirements' with respect to maintenance contracts is desirable, along with numeracy competence, and competence with Microsoft suite packages. About you: In line with KBS Maritime's core values, you'll be comfortable with problem solving and you'll strive for business excellence through the process of continuous improvement. With an analytical mindset, you'll have exceptional interpersonal skills, linking capability of working independently and as part of a wider team. Ideally, you'll also Have experience of working within an engineering / project delivery environment and hold a recognised H&S Health and Safety qualification e.g. NEBOSH, IOSH or SMSTS. You'll get: A competitive salary 25 days holiday plus bank holidays Enhanced pension scheme Life assurance Access to our internal benefits and discounts programme for all colleagues Cycle to work scheme Group income protection Flexible parental benefits (if applicable) Access to our Internal employee assistance network, giving you the opportunity to reach the heights of success within your new position. Continued professional career development Kudos reward opportunities (internal achievements scheme) Occupational Health & Wellbeing Services 50% off entry into the Historic Dockyard Application process: Applications are urged to apply prior to the advertising closing date of Friday 25 th July 2025, with a view of interviews scheduled to commence week commencing Monday 28 th July 2025. For all queries, please contact in the first instance who will advise accordingly. About Us: At KBS Maritime, we're not just another company - we're an exciting and dynamic joint venture between industry leaders BAE Systems and KBR. Our team is dedicated to providing Asset Management, Infrastructure Management, Energy Solutions and Alongside Services at His Majesty's Naval Base Portsmouth (HMNBP), the beating heart of the Royal Navy. With almost two-thirds of the Royal Navy's surface ships stationed at HMNBP, working with KBS Maritime means being at the forefront of innovation and progress. We operate in a unique and fascinating environment, with a mix of historic dockyards and cutting-edge infrastructure that's unlike any other. By delivering state of the art solutions to the Royal Navy, KBS Maritime offers the chance to work on projects that make a real difference to the safety, security, and sustainability of the UK's National Defence and Security. But it's not just about the work - at KBS Maritime, we believe in the value of our people. We have the ethos of a small business, which means we value and empower our team members to succeed.
Jul 17, 2025
Full time
Job Title: Project Through Life Support Officer Location: HM Naval Base, Portsmouth (HMNBP) Service Area: Service Delivery Hours of Work: 37 Per week Salary: £37,000 - £40,000 What You'll be doing: With a busy project delivery programme ahead of us, we have an exciting opportunity for a Project Through Life Support Officer to join our Service Delivery Team to support the successful delivery of projects and their smooth transition into service. As Project Through Life Support Officer, you'll be responsible for representing Service Delivery within the Project Design Review Process, i.e. at stage gate reviews where Service Delivery's input will inform the project requirements or where the project deliverables will have a material impact on Service Delivery's operation / maintenance obligations; all to support and prepare for the smooth handovers of assets. Where KBS Maritime will be the end user, you'll ensure that the relevant persons are properly consulted through the project procurement / delivery process. Following this, you'll work with Project Managers to ensure that any required familiarisation / maintenance instruction with respect to new assets, is delivered to KBS in-house teams / partners in advance of the asset being brought into service. At the end of the defect liability period support the 'Whole Life Cost Modelling Manager' with collating operating and maintenance costs to inform future asset investment decisions. You'll Have: Essentially, to be successful as Project Through Life Support Officer, you'll have experience of managing the handover of building / construction works, either in the capacity of a contractor or from a client's perspective and have experience of delivering change. You'll also be familiar and comfortable with the use of computer-based systems and have experience in the use of Computer Aided Facility Management (CAFM) systems. Familiarity with drafting 'statements of requirements' with respect to maintenance contracts is desirable, along with numeracy competence, and competence with Microsoft suite packages. About you: In line with KBS Maritime's core values, you'll be comfortable with problem solving and you'll strive for business excellence through the process of continuous improvement. With an analytical mindset, you'll have exceptional interpersonal skills, linking capability of working independently and as part of a wider team. Ideally, you'll also Have experience of working within an engineering / project delivery environment and hold a recognised H&S Health and Safety qualification e.g. NEBOSH, IOSH or SMSTS. You'll get: A competitive salary 25 days holiday plus bank holidays Enhanced pension scheme Life assurance Access to our internal benefits and discounts programme for all colleagues Cycle to work scheme Group income protection Flexible parental benefits (if applicable) Access to our Internal employee assistance network, giving you the opportunity to reach the heights of success within your new position. Continued professional career development Kudos reward opportunities (internal achievements scheme) Occupational Health & Wellbeing Services 50% off entry into the Historic Dockyard Application process: Applications are urged to apply prior to the advertising closing date of Friday 25 th July 2025, with a view of interviews scheduled to commence week commencing Monday 28 th July 2025. For all queries, please contact in the first instance who will advise accordingly. About Us: At KBS Maritime, we're not just another company - we're an exciting and dynamic joint venture between industry leaders BAE Systems and KBR. Our team is dedicated to providing Asset Management, Infrastructure Management, Energy Solutions and Alongside Services at His Majesty's Naval Base Portsmouth (HMNBP), the beating heart of the Royal Navy. With almost two-thirds of the Royal Navy's surface ships stationed at HMNBP, working with KBS Maritime means being at the forefront of innovation and progress. We operate in a unique and fascinating environment, with a mix of historic dockyards and cutting-edge infrastructure that's unlike any other. By delivering state of the art solutions to the Royal Navy, KBS Maritime offers the chance to work on projects that make a real difference to the safety, security, and sustainability of the UK's National Defence and Security. But it's not just about the work - at KBS Maritime, we believe in the value of our people. We have the ethos of a small business, which means we value and empower our team members to succeed.
Senior Project Manager - Transformation (Contract) page is loaded Senior Project Manager - Transformation (Contract) Apply locations London, UK time type Full time posted on Posted 6 Days Ago job requisition id R14817 Job Title Senior Project Manager - Transformation (Contract) Job Description Inside IR35 Contract - 12 months About the team We know that in order to be leaders in our industry we cannot stand still, and so we continually invest in our capabilities and challenge the status quo. To achieve this, we have setup a dedicated Transformation function, reporting to the Chief Operating Officer and working closely with Functional Leaders, Digital Transformation Teams, Project Managers, Technology Leaders, and our Delivery Teams to drive transformation across our business. Pacific Life Re have completed the planning and mobilisation of a large-scale global digital transformation programme, focusing on our back office, and are well into execution in 2025. The Senior Project Manager will play a critical role supporting this programme, and in the immediate term will take on the Lead PM role in Operations working closely with the Programme Director and cross functional teams. About you As a Senior Project Manager in the Transformation Team, you are passionate about managing the delivery of better, more effective solutions to solve business problems and you are skilled in navigating complex landscapes. You will have knowledge and experience of managing large-scale business change programmes (either with a consulting firm or an in-house business change team). You will have a proven ability to work with a wide range of stakeholders to translate strategic goals into technology, business process and organisational change plans, and to manage these plans through to implementation. The ability to bridge the gap between the business and IT delivery teams is critical and you will have a strong track record of managing very senior business stakeholders coupled with exemplary communication and programme management skills. You will manage all stages of our development cycle, including initial identification of business challenges and subsequent development of solutions, embedding of new capabilities into the business and ongoing monitoring of effectiveness of any embedded capabilities. This is a Business Change focussed role. You will: Act in a Senior Project Manager capacity to help navigate the delivery of a complex multi-year global digital transformation programme though deployment of strong project and programme management skills. Help develop and maintain our transformation roadmap including identifying and planning proofs of concepts to be piloted in each wave and tracking impact KPIs. Develop strong relationships with teams across our global business to help manage a complex pipeline of on-going work. Facilitate strong cross functional collaboration. Guide teams through all phases of our problem solving and delivery methodology including discovery & research, design & build, and test & release phases. Partner with project sponsors & stakeholders to define project scope, priorities, timelines, milestones, deadlines, plans, RAID, resource plans and deliverable schedules. Build strong links with global colleagues and ensure strategic alignment between the Transformation Team and wider stakeholders. Facilitate continuous improvement across the team including through the application of process excellence disciplines. Remove or facilitate the removal of impediments to ensure programme teams have what they need to succeed. Align, manage, and navigate external dependencies and key stakeholders outside the Transformation team. Ensure business readiness for supporting delivery including managing the closure of skills and capability gaps, measuring organisational maturity, and championing clear pathways to improve this. Lead baselining and business case creation for new initiatives. Be familiar with design thinking techniques and lean development principles to help architect innovative solutions to a wide variety of business challenges. Co-ordinate with external consultants to help supplement internal talent to deliver quality solutions in areas where we lack capabilities, and use these as opportunities for knowledge transfer; and Stay up to date with industry trends and the development of improved practices and approaches and bring these to the transformation team. Qualifications & Experience Minimum of 10 years' experience in project management. Demonstrable record of delivery within medium to large organisations Experience of the Re insurance or Insurance business a distinct advantage Strong understanding of project management delivery frameworks (i.e. Waterfall, Agile). Numerate & financially literate, ideally with a bachelor's degree in project management or related qualifications such as PMP. Knowledge of needs analysis, process mapping, requirements gathering & solution discovery. Knowledge & understanding of Design Thinking beneficial. Strong senior stakeholder management skills. Experience managing project teams effectively and people management where applicable. Proficient in technology problem solving, developing business cases, and succinctly communicating these to relevant stakeholders. Able to effectively translate insights into actions through business analysis practices which includes gap analysis, business process modelling and product ownership. Strong awareness of new and emergent technology trends and emerging best practices and standards. Familiarity with Jira and Confluence would be beneficial. Working For Pacific Life Re Every person in our global team is valued for the unique qualities they bring to our business and we seek to build their expertise and support their individual ambitions at every step. Of course, we take our work seriously and we know our team can operate under great pressure. We work hard and thrive on achievement, but we also know how to have fun and relax too. We regularly host a range of team building days to strengthen our team's connection with each other and reflect on their successes. Providing employees with a healthy work-life balance is very important to our culture. We have a wide range of employee benefits and we host regular social activities and well being initiatives. We are also committed to supporting our employee's involvement in their communities, by actively fundraising, hosting charity events and overseeing volunteering opportunities. Benefits (Only for Permanent and Fixed Term Employees) Leave 25 days of annual leave with option to buy/sell more days Adoption and fertility leave Generous enhanced parental leave Healthcare Comprehensive private insurance coverage for employee and dependents Group Life Insurance coverage of 9x basic annual salary and Group Income Protection up to 75% of basic annual salary Optical benefits Savings & Retirement 15% combined employee/employer contributions Wellness Subsidized gym membership Access to Employee Assistance Program Cycle to Work and Electric Car Salary Sacrifice Scheme Time off for volunteering Charitable matching of employee donations As part of our commitment to diversity and inclusion, we will provide reasonable adjustments during the recruitment process to ensure equal access to applicants with disabilities. Please contact us about your needs so that we can discuss these with you to make sure that suitable adjustments are made, where possible. Pacific Life Re Values Please click here to view our company values At Pacific Life Re, our vision is to bring an innovative and dynamic approach to the marketplace. Our global team is not afraid to disrupt and challenge industry thinking to provide the best life and health reinsurance services possible. Working in some of the most complex and fast-moving markets has taught us that knowledge and innovation go hand in hand. Today, we are continuing our rapid growth internationally with offices across Europe, Asia, North America, Australia, and Bermuda. With over 1000 employees across the globe, we take pride in our inclusive culture, underpinned by our values and behaviours, providing an environment where everyone can grow and develop.
Jul 17, 2025
Full time
Senior Project Manager - Transformation (Contract) page is loaded Senior Project Manager - Transformation (Contract) Apply locations London, UK time type Full time posted on Posted 6 Days Ago job requisition id R14817 Job Title Senior Project Manager - Transformation (Contract) Job Description Inside IR35 Contract - 12 months About the team We know that in order to be leaders in our industry we cannot stand still, and so we continually invest in our capabilities and challenge the status quo. To achieve this, we have setup a dedicated Transformation function, reporting to the Chief Operating Officer and working closely with Functional Leaders, Digital Transformation Teams, Project Managers, Technology Leaders, and our Delivery Teams to drive transformation across our business. Pacific Life Re have completed the planning and mobilisation of a large-scale global digital transformation programme, focusing on our back office, and are well into execution in 2025. The Senior Project Manager will play a critical role supporting this programme, and in the immediate term will take on the Lead PM role in Operations working closely with the Programme Director and cross functional teams. About you As a Senior Project Manager in the Transformation Team, you are passionate about managing the delivery of better, more effective solutions to solve business problems and you are skilled in navigating complex landscapes. You will have knowledge and experience of managing large-scale business change programmes (either with a consulting firm or an in-house business change team). You will have a proven ability to work with a wide range of stakeholders to translate strategic goals into technology, business process and organisational change plans, and to manage these plans through to implementation. The ability to bridge the gap between the business and IT delivery teams is critical and you will have a strong track record of managing very senior business stakeholders coupled with exemplary communication and programme management skills. You will manage all stages of our development cycle, including initial identification of business challenges and subsequent development of solutions, embedding of new capabilities into the business and ongoing monitoring of effectiveness of any embedded capabilities. This is a Business Change focussed role. You will: Act in a Senior Project Manager capacity to help navigate the delivery of a complex multi-year global digital transformation programme though deployment of strong project and programme management skills. Help develop and maintain our transformation roadmap including identifying and planning proofs of concepts to be piloted in each wave and tracking impact KPIs. Develop strong relationships with teams across our global business to help manage a complex pipeline of on-going work. Facilitate strong cross functional collaboration. Guide teams through all phases of our problem solving and delivery methodology including discovery & research, design & build, and test & release phases. Partner with project sponsors & stakeholders to define project scope, priorities, timelines, milestones, deadlines, plans, RAID, resource plans and deliverable schedules. Build strong links with global colleagues and ensure strategic alignment between the Transformation Team and wider stakeholders. Facilitate continuous improvement across the team including through the application of process excellence disciplines. Remove or facilitate the removal of impediments to ensure programme teams have what they need to succeed. Align, manage, and navigate external dependencies and key stakeholders outside the Transformation team. Ensure business readiness for supporting delivery including managing the closure of skills and capability gaps, measuring organisational maturity, and championing clear pathways to improve this. Lead baselining and business case creation for new initiatives. Be familiar with design thinking techniques and lean development principles to help architect innovative solutions to a wide variety of business challenges. Co-ordinate with external consultants to help supplement internal talent to deliver quality solutions in areas where we lack capabilities, and use these as opportunities for knowledge transfer; and Stay up to date with industry trends and the development of improved practices and approaches and bring these to the transformation team. Qualifications & Experience Minimum of 10 years' experience in project management. Demonstrable record of delivery within medium to large organisations Experience of the Re insurance or Insurance business a distinct advantage Strong understanding of project management delivery frameworks (i.e. Waterfall, Agile). Numerate & financially literate, ideally with a bachelor's degree in project management or related qualifications such as PMP. Knowledge of needs analysis, process mapping, requirements gathering & solution discovery. Knowledge & understanding of Design Thinking beneficial. Strong senior stakeholder management skills. Experience managing project teams effectively and people management where applicable. Proficient in technology problem solving, developing business cases, and succinctly communicating these to relevant stakeholders. Able to effectively translate insights into actions through business analysis practices which includes gap analysis, business process modelling and product ownership. Strong awareness of new and emergent technology trends and emerging best practices and standards. Familiarity with Jira and Confluence would be beneficial. Working For Pacific Life Re Every person in our global team is valued for the unique qualities they bring to our business and we seek to build their expertise and support their individual ambitions at every step. Of course, we take our work seriously and we know our team can operate under great pressure. We work hard and thrive on achievement, but we also know how to have fun and relax too. We regularly host a range of team building days to strengthen our team's connection with each other and reflect on their successes. Providing employees with a healthy work-life balance is very important to our culture. We have a wide range of employee benefits and we host regular social activities and well being initiatives. We are also committed to supporting our employee's involvement in their communities, by actively fundraising, hosting charity events and overseeing volunteering opportunities. Benefits (Only for Permanent and Fixed Term Employees) Leave 25 days of annual leave with option to buy/sell more days Adoption and fertility leave Generous enhanced parental leave Healthcare Comprehensive private insurance coverage for employee and dependents Group Life Insurance coverage of 9x basic annual salary and Group Income Protection up to 75% of basic annual salary Optical benefits Savings & Retirement 15% combined employee/employer contributions Wellness Subsidized gym membership Access to Employee Assistance Program Cycle to Work and Electric Car Salary Sacrifice Scheme Time off for volunteering Charitable matching of employee donations As part of our commitment to diversity and inclusion, we will provide reasonable adjustments during the recruitment process to ensure equal access to applicants with disabilities. Please contact us about your needs so that we can discuss these with you to make sure that suitable adjustments are made, where possible. Pacific Life Re Values Please click here to view our company values At Pacific Life Re, our vision is to bring an innovative and dynamic approach to the marketplace. Our global team is not afraid to disrupt and challenge industry thinking to provide the best life and health reinsurance services possible. Working in some of the most complex and fast-moving markets has taught us that knowledge and innovation go hand in hand. Today, we are continuing our rapid growth internationally with offices across Europe, Asia, North America, Australia, and Bermuda. With over 1000 employees across the globe, we take pride in our inclusive culture, underpinned by our values and behaviours, providing an environment where everyone can grow and develop.
Financial Wellbeing Officer Salary: £35,329 per annum plus an £846 annual car allowance and excellent benefits Location: Liverpool, Speke - Hybrid working a mixture of home and office working Hours: 35 hours per week. We are also Happy to Talk Flexible Working Contract Type: Permanent Closing Date: 15 July 2025 Recruitment Date: 29 July 2025 Our vision is Great homes. Strong communities. Bright futures. This vision supports our mission to provide quality homes and community-enhancing services to those in need. As a social landlord and a major stakeholder in the communities where we work, we work to tackle societal issues and help close the gap on the multiple inequalities that our communities face. Fundamental to this is the provision of good quality housing that people are proud to call their home. What will your role be? As a Financial Wellbeing Officer you will deliver a money and welfare advice service to our customers with a focus on maximizing income and tackling poverty for specifically identified, new and existing customers, thus increasing rental income. You will identify and support customers to avoid financial hardship by completing affordability assessments, benefit assessments, benefit claims and discretionary housing payments. For further information, please review the job description within the recruitment pack attached below. Who are we looking for? The ideal candidate will have demonstratable experience in a similar role, delivering expert benefits advice and completing benefit assessments, benefit claims and applications for additional grants to support customers in financial hardship. You will be experienced in managing and prioritising your workload with effective case management skills, and have exceptional knowledge of energy tariffs, benefits system, financial inclusion and welfare reforms. This role is an excellent opportunity for someone who wants to make a real difference to the lives of our customers. For further information, please review the person specification within the recruitment pack attached below. Why join us? You ll love being part of a caring, inclusive, professional and innovative organisation. You ll work with colleagues who feel happy, motivated and passionate about what they do as well as working for an organisation that will support and inspire you to do your very best. How to apply Please review the recruitment pack below and complete our online application process. All applicants must apply with a CV and a supporting statement in order to be considered for this vacancy, if either document is not included then your application will not be progressed. Your supporting statement can be completed as part of the online application form and should be a minimum of 200 words. Encouraging diversity We are always working to increase diversity and seek people who can bring diverse thinking, who care about our purpose, and fully support our values and commitment to our customers. We therefore welcome applications from all diverse backgrounds, cultures, perspectives, and experiences to support innovation, creativity, and to help us build balanced teams from all walks of life. We understand applicants from ethnic minority backgrounds and/or with a disability may have experienced additional barriers when applying for a new role and so we offer applicants from ethnic minority groups or disabled applicants a guaranteed interview if they wish to apply under the relevant scheme and meet all the essential criteria outlined in the person specification. If you wish to apply under either of these schemes, then please ensure you select "YES" to the relevant question on our online application form. Further information For further information about this exciting opportunity please download the recruitment pack at the bottom of this page
Jul 16, 2025
Full time
Financial Wellbeing Officer Salary: £35,329 per annum plus an £846 annual car allowance and excellent benefits Location: Liverpool, Speke - Hybrid working a mixture of home and office working Hours: 35 hours per week. We are also Happy to Talk Flexible Working Contract Type: Permanent Closing Date: 15 July 2025 Recruitment Date: 29 July 2025 Our vision is Great homes. Strong communities. Bright futures. This vision supports our mission to provide quality homes and community-enhancing services to those in need. As a social landlord and a major stakeholder in the communities where we work, we work to tackle societal issues and help close the gap on the multiple inequalities that our communities face. Fundamental to this is the provision of good quality housing that people are proud to call their home. What will your role be? As a Financial Wellbeing Officer you will deliver a money and welfare advice service to our customers with a focus on maximizing income and tackling poverty for specifically identified, new and existing customers, thus increasing rental income. You will identify and support customers to avoid financial hardship by completing affordability assessments, benefit assessments, benefit claims and discretionary housing payments. For further information, please review the job description within the recruitment pack attached below. Who are we looking for? The ideal candidate will have demonstratable experience in a similar role, delivering expert benefits advice and completing benefit assessments, benefit claims and applications for additional grants to support customers in financial hardship. You will be experienced in managing and prioritising your workload with effective case management skills, and have exceptional knowledge of energy tariffs, benefits system, financial inclusion and welfare reforms. This role is an excellent opportunity for someone who wants to make a real difference to the lives of our customers. For further information, please review the person specification within the recruitment pack attached below. Why join us? You ll love being part of a caring, inclusive, professional and innovative organisation. You ll work with colleagues who feel happy, motivated and passionate about what they do as well as working for an organisation that will support and inspire you to do your very best. How to apply Please review the recruitment pack below and complete our online application process. All applicants must apply with a CV and a supporting statement in order to be considered for this vacancy, if either document is not included then your application will not be progressed. Your supporting statement can be completed as part of the online application form and should be a minimum of 200 words. Encouraging diversity We are always working to increase diversity and seek people who can bring diverse thinking, who care about our purpose, and fully support our values and commitment to our customers. We therefore welcome applications from all diverse backgrounds, cultures, perspectives, and experiences to support innovation, creativity, and to help us build balanced teams from all walks of life. We understand applicants from ethnic minority backgrounds and/or with a disability may have experienced additional barriers when applying for a new role and so we offer applicants from ethnic minority groups or disabled applicants a guaranteed interview if they wish to apply under the relevant scheme and meet all the essential criteria outlined in the person specification. If you wish to apply under either of these schemes, then please ensure you select "YES" to the relevant question on our online application form. Further information For further information about this exciting opportunity please download the recruitment pack at the bottom of this page
CIH International Housing Group
Wythenshawe, Manchester
The Vacancy Are you a confident and experienced housing professional ready to step into a key leadership role? Do you have a passion for delivering customer-focused, community-led services? If so, Wythenshawe Community Housing Group (WCHG) has an exciting fixed-term opportunity to lead one of our high-performing neighbourhood teams. This is a 6-month fixed-term contract , ending on 31st January 2026 . About the Role As a Neighbourhood Manager, you'll lead and support a team of Neighbourhood Officers and Housing Advisors to deliver exceptional tenancy, estate management and allocations services across a defined locality. You'll work closely with internal colleagues and external partners to champion the customer voice, improve outcomes, and ensure tenancy sustainment, all while making sure services are compliant, accessible, and responsive to local needs. Key Responsibilities Manage the performance, development and wellbeing of a frontline housing team Lead on service delivery for allocations, tenancy enforcement, anti-social behaviour and estate management Promote tenancy sustainment and community safety through targeted support and intervention Work closely with teams including Living Well, Income, Property, and Community Development to deliver holistic services Manage budgets, voids, allocations, and lettings effectively to minimise rent loss and improve satisfaction Drive continuous improvement by using customer feedback and performance data Ensure services reflect legislation, regulatory standards, and safeguarding best practice What We're Looking For Significant experience in housing management, tenancy services or community-focused leadership Experience managing, motivating and developing high-performing teams Strong understanding of housing legislation, safeguarding and tenancy enforcement Commitment to customer engagement, digital inclusion and service innovation Excellent communication, organisational and partnership-building skills Confident working in a fast-paced, collaborative and data-informed environment Flexible and resilient approach with a strong focus on value for money Please Note - this is a temporary position , ending on 31st January 2026 . Why join us? As an Investors in People Health & Wellbeing recognised employer we offer a wide range of benefits such as; 25 days Annual Leave, rising to 30 with length of service and subject to approval the option to buy and sell additional annual leave Enhanced leave options for Maternity, Paternity, Adoption & Shared Parental Leave Enhanced Pension scheme contributions Our Health Care Plan gives you money back for dental, optical, therapy costs and more Subsidised Healthy Living benefits i.e. gym membership or yoga classes Subsidised Leisure Learning benefits i.e. finance towards driving lessons or learning a new language Car Lease Scheme, Cycle to Work scheme Volunteering days in the local community We offer a Salary Sacrifice Pension option Subject to eligibility criteria About Us Wythenshawe Community Housing Group (WCHG) manages almost 14,000 properties, providing homes for more than 29,000 people in Wythenshawe, South Manchester. We are committed to investing in the health, wellbeing and development of colleagues, who we will reward fairly and empower and trust to deliver their best work for the benefit of WCHG, our customers and stakeholders. WCHG is an inclusive employer of choice where differences are recognised as strengths in delivering our purpose. A disability confident employer WCHG will work to make reasonable adjustments where possible throughout its employment processes. Our purpose is to provide good quality homes and services to our customers and leaseholders and to play a leading role in creating safer, healthier communities. WCHG boasts an impressive development portfolio which aims to deliver on average 1,100 new homes over the next five years with £195m estimated investment, leaving a lasting legacy in our communities. About Us Wythenshawe Community Housing Group (WCHG) manages almost 14,000 properties, providing homes for more than 29,000 people in Wythenshawe, South Manchester. Awarded 'Investors in People' Health & Wellbeing and officially recognised by the Top Employers Institute as a Top Employer UK, three years running since 2019, WCHG is now amongst an elite group of world class organisations recognised for demonstrating a commitment to high performance through excellent people management and provides local employment to 530 colleagues. Our purpose is to provide good quality homes and services to our tenants and leaseholders and to play a leading role in creating safer, healthier communities. WCHG boasts an impressive development portfolio which aims to deliver on average 1,100 new homes over the next five years with £195m estimated investment, leaving a lasting legacy in our communities. Benefits Flexible Working Real Living Wage Westfield Health Training and Development Recognition and Reward Volunteering within the local community
Jul 16, 2025
Full time
The Vacancy Are you a confident and experienced housing professional ready to step into a key leadership role? Do you have a passion for delivering customer-focused, community-led services? If so, Wythenshawe Community Housing Group (WCHG) has an exciting fixed-term opportunity to lead one of our high-performing neighbourhood teams. This is a 6-month fixed-term contract , ending on 31st January 2026 . About the Role As a Neighbourhood Manager, you'll lead and support a team of Neighbourhood Officers and Housing Advisors to deliver exceptional tenancy, estate management and allocations services across a defined locality. You'll work closely with internal colleagues and external partners to champion the customer voice, improve outcomes, and ensure tenancy sustainment, all while making sure services are compliant, accessible, and responsive to local needs. Key Responsibilities Manage the performance, development and wellbeing of a frontline housing team Lead on service delivery for allocations, tenancy enforcement, anti-social behaviour and estate management Promote tenancy sustainment and community safety through targeted support and intervention Work closely with teams including Living Well, Income, Property, and Community Development to deliver holistic services Manage budgets, voids, allocations, and lettings effectively to minimise rent loss and improve satisfaction Drive continuous improvement by using customer feedback and performance data Ensure services reflect legislation, regulatory standards, and safeguarding best practice What We're Looking For Significant experience in housing management, tenancy services or community-focused leadership Experience managing, motivating and developing high-performing teams Strong understanding of housing legislation, safeguarding and tenancy enforcement Commitment to customer engagement, digital inclusion and service innovation Excellent communication, organisational and partnership-building skills Confident working in a fast-paced, collaborative and data-informed environment Flexible and resilient approach with a strong focus on value for money Please Note - this is a temporary position , ending on 31st January 2026 . Why join us? As an Investors in People Health & Wellbeing recognised employer we offer a wide range of benefits such as; 25 days Annual Leave, rising to 30 with length of service and subject to approval the option to buy and sell additional annual leave Enhanced leave options for Maternity, Paternity, Adoption & Shared Parental Leave Enhanced Pension scheme contributions Our Health Care Plan gives you money back for dental, optical, therapy costs and more Subsidised Healthy Living benefits i.e. gym membership or yoga classes Subsidised Leisure Learning benefits i.e. finance towards driving lessons or learning a new language Car Lease Scheme, Cycle to Work scheme Volunteering days in the local community We offer a Salary Sacrifice Pension option Subject to eligibility criteria About Us Wythenshawe Community Housing Group (WCHG) manages almost 14,000 properties, providing homes for more than 29,000 people in Wythenshawe, South Manchester. We are committed to investing in the health, wellbeing and development of colleagues, who we will reward fairly and empower and trust to deliver their best work for the benefit of WCHG, our customers and stakeholders. WCHG is an inclusive employer of choice where differences are recognised as strengths in delivering our purpose. A disability confident employer WCHG will work to make reasonable adjustments where possible throughout its employment processes. Our purpose is to provide good quality homes and services to our customers and leaseholders and to play a leading role in creating safer, healthier communities. WCHG boasts an impressive development portfolio which aims to deliver on average 1,100 new homes over the next five years with £195m estimated investment, leaving a lasting legacy in our communities. About Us Wythenshawe Community Housing Group (WCHG) manages almost 14,000 properties, providing homes for more than 29,000 people in Wythenshawe, South Manchester. Awarded 'Investors in People' Health & Wellbeing and officially recognised by the Top Employers Institute as a Top Employer UK, three years running since 2019, WCHG is now amongst an elite group of world class organisations recognised for demonstrating a commitment to high performance through excellent people management and provides local employment to 530 colleagues. Our purpose is to provide good quality homes and services to our tenants and leaseholders and to play a leading role in creating safer, healthier communities. WCHG boasts an impressive development portfolio which aims to deliver on average 1,100 new homes over the next five years with £195m estimated investment, leaving a lasting legacy in our communities. Benefits Flexible Working Real Living Wage Westfield Health Training and Development Recognition and Reward Volunteering within the local community
The role involves managing a set of properties and ensuring the maximisation of rental income, approximately 9 million annually for each of three patches. The position requires balancing income generation with excellent customer care to enhance tenant satisfaction and sustain tenancies. Key responsibilities include managing rent accounts, addressing tenant queries, handling arrears through early intervention, and ensuring compliance with legal and operational processes. The job also involves collaborating with external agencies, promoting Universal Credit take-up, supporting tenants transitioning to it, and providing training to team members. Additional tasks include attending court hearings, liaising with solicitors, monitoring rent account records, and managing complaints. The role requires proactive communication with residents and external teams, while adhering to company policies on equal opportunities, health and safety, and information management. Flexibility is expected, with hybrid working arrangements. Vivid Resourcing are committed to equality of opportunity for all applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships or any other characteristic protected by law.
Jul 15, 2025
Contractor
The role involves managing a set of properties and ensuring the maximisation of rental income, approximately 9 million annually for each of three patches. The position requires balancing income generation with excellent customer care to enhance tenant satisfaction and sustain tenancies. Key responsibilities include managing rent accounts, addressing tenant queries, handling arrears through early intervention, and ensuring compliance with legal and operational processes. The job also involves collaborating with external agencies, promoting Universal Credit take-up, supporting tenants transitioning to it, and providing training to team members. Additional tasks include attending court hearings, liaising with solicitors, monitoring rent account records, and managing complaints. The role requires proactive communication with residents and external teams, while adhering to company policies on equal opportunities, health and safety, and information management. Flexibility is expected, with hybrid working arrangements. Vivid Resourcing are committed to equality of opportunity for all applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships or any other characteristic protected by law.
Are you passionate about making a tangible impact on people's lives? Do you have a knack for understanding legislation and managing temporary accommodations effectively? If so, we have an exciting opportunity for you to join our dedicated team at Slough Borough Council! Key Responsibilities: Legislation Expertise : Stay updated with the latest legislation, statutes, case law, and Council policies to ensure the effective management of temporary accommodations. Homelessness Reduction : Apply your knowledge of homelessness legislation to reduce temporary accommodation occupancy and facilitate timely placements. Property Management : Oversee void properties, minimizing the use of Bed and Breakfast or hotel accommodations. Financial Control : Collaborate with the Income Recovery/Arrears Team to maintain financial control, maximize rental income, and advise tenants on debt counseling services. Tenant Support : Provide crucial advice to tenants on sustaining temporary accommodation, preventing tenancy breaches, and detecting fraud. Duty Discharge : Manage discharges of duty in compliance with the Homelessness Reduction Act, conducting thorough assessments and legal decisions. Tenancy Enforcement : Address tenancy breaches, including nuisance, harassment, domestic violence, and anti-social behavior, ensuring swift and appropriate actions. Monitoring & Visits : Regularly visit all temporary accommodation tenancies to offer management services, identify unauthorized occupation, and ensure efficient property use. Special Needs Support : Provide tailored housing services to tenants with special needs, liaising with Social Services and other agencies to secure community care services. Safeguarding : Ensure the safeguarding of both adults and children in temporary accommodations, attending professional meetings for complex cases. Representation & Response : Represent the service at relevant forums, respond to inquiries, and assist the Housing Allocation Manager with MP enquiries. Data & Reporting : Collate, monitor data, and produce detailed reports to track and improve service delivery. Service Improvement : Identify potential service improvements and work with the Housing Allocations Manager to develop effective solutions. Health, Safety & Equality : Ensure compliance with health and safety regulations and promote equality and diversity policies. Project Work : Undertake project work and other reasonable duties as directed by the Housing Allocation Manager. Why Join Us? Be a pivotal part of a team committed to improving the lives of those in temporary accommodations. Engage in meaningful work that directly impacts the well-being and safety of our community. Collaborate with various teams and agencies to provide comprehensive support to tenants. Develop your skills in legislation, tenancy management, and service improvement. If you're ready to take on a challenging yet rewarding role where your efforts make a real difference, apply now to become a Duty Discharge Officer with Slough Borough Council. Together, we can create a better, safer, and more supportive environment for those in need.
Jul 14, 2025
Seasonal
Are you passionate about making a tangible impact on people's lives? Do you have a knack for understanding legislation and managing temporary accommodations effectively? If so, we have an exciting opportunity for you to join our dedicated team at Slough Borough Council! Key Responsibilities: Legislation Expertise : Stay updated with the latest legislation, statutes, case law, and Council policies to ensure the effective management of temporary accommodations. Homelessness Reduction : Apply your knowledge of homelessness legislation to reduce temporary accommodation occupancy and facilitate timely placements. Property Management : Oversee void properties, minimizing the use of Bed and Breakfast or hotel accommodations. Financial Control : Collaborate with the Income Recovery/Arrears Team to maintain financial control, maximize rental income, and advise tenants on debt counseling services. Tenant Support : Provide crucial advice to tenants on sustaining temporary accommodation, preventing tenancy breaches, and detecting fraud. Duty Discharge : Manage discharges of duty in compliance with the Homelessness Reduction Act, conducting thorough assessments and legal decisions. Tenancy Enforcement : Address tenancy breaches, including nuisance, harassment, domestic violence, and anti-social behavior, ensuring swift and appropriate actions. Monitoring & Visits : Regularly visit all temporary accommodation tenancies to offer management services, identify unauthorized occupation, and ensure efficient property use. Special Needs Support : Provide tailored housing services to tenants with special needs, liaising with Social Services and other agencies to secure community care services. Safeguarding : Ensure the safeguarding of both adults and children in temporary accommodations, attending professional meetings for complex cases. Representation & Response : Represent the service at relevant forums, respond to inquiries, and assist the Housing Allocation Manager with MP enquiries. Data & Reporting : Collate, monitor data, and produce detailed reports to track and improve service delivery. Service Improvement : Identify potential service improvements and work with the Housing Allocations Manager to develop effective solutions. Health, Safety & Equality : Ensure compliance with health and safety regulations and promote equality and diversity policies. Project Work : Undertake project work and other reasonable duties as directed by the Housing Allocation Manager. Why Join Us? Be a pivotal part of a team committed to improving the lives of those in temporary accommodations. Engage in meaningful work that directly impacts the well-being and safety of our community. Collaborate with various teams and agencies to provide comprehensive support to tenants. Develop your skills in legislation, tenancy management, and service improvement. If you're ready to take on a challenging yet rewarding role where your efforts make a real difference, apply now to become a Duty Discharge Officer with Slough Borough Council. Together, we can create a better, safer, and more supportive environment for those in need.
Data Analyst Salary: £57,330 - £69,942 Location: Fully Remote Position (UK) The Opportunity Yolk Recruitment is the exclusive recruitment partner for the Centre for Digital Public Services (CDPS) and is supporting them to recruit a Data Analyst to play a crucial role in collecting, analysing, and interpreting data to provide actionable insights that inform decision-making and enhance public services. You will work to apply analytical techniques and data visualisation tools to uncover trends and support policy development. Your work will directly contribute to improving the efficiency and effectiveness of government operations. CDPS supports the public sector in Wales to design and build better public services, which meet the needs of those who use them. They are funded by the Welsh Government and are supporting them to meet the outcomes in the Digital Strategy for Wales. They strive to be bold, collaborative, transparent and optimistic and to keep people at the heart of everything they do. Yolk Recruitment & CDPS are committed to creating a diverse workforce at CDPS and positively encourage applications from under-represented communities. They embrace equality of opportunity irrespective of disability, neurodivergence, ethnic origin, colour, nationality, gender and gender presentation, marital status, sexual orientation, culture, or religion. They are a Living Wage employer and a Disability Confident employer. They are committed to flexible working - with no core hours. Many of their staff work part-time or flexible hours, and their chief executive officers' job-share. Applications from people who want to work flexibly are welcomed. All staff at CDPS work remotely with 2 annual all person get togethers as well as the opportunity to work collaborative and meet up with teams in person. What the Data Analyst will be doing Agile working: working as part of an agile, multidisciplinary team to continuously learn and adapt to changing priorities. Data management: manage, clean, and aggregate data for analysis, with the ability to identify appropriate ways prepare data and decide if data is accurate and fit for purpose Data analysis and synthesis : apply analytical techniques to interpret data, identify patterns, and forecast trends Data sharing: present clear findings that colleagues can understand and use. Data visualisation : present data findings through dashboards, reports, and visualisations to tell compelling stories that are relevant to business goals and can be acted upon. Data governance: follow organisational data governance, including policies on data access, sharing, dissemination and protection Data modelling, cleansing and enrichment: produce data models and understand where to use different types of data models with the ability to compare different data models. Able to reverse-engineer a data model from a live system as required. Stakeholder engagement: collaborate with internal and external stakeholders to understand data requirements and communicate insights effectively. Quality assurance: ensure data accuracy and integrity by performing quality checks and adhering to data governance standards. What the Successful Data Analyst will bring to the team Self-motivated with proactive and results-oriented mindset, and a passion for driving change Proficiency in data analysis tools and programming languages (e.g., SQL, Python, R). Strong experience in data visualisation and presenting complex information clearly. Ability to interpret and apply data governance and information security standards. Excellent communication skills, capable of conveying technical information to non-technical audiences. Demonstrated experience in managing multiple datasets and performing complex analyses. Experience at presenting data and findings to senior boards and user groups You will have experience of working in highly adaptive, agile environments. Experience working in a government organisation or on public service services. Here's what you'll get in return The successful Data Analyst will be rewarded with the following: Salary of£57,330 - £69,942 Enhanced pension contributions - 7% contribution by the employer Generous holiday entitlement: 28 days' annual leave plus public holidays 37.5-hour week for all full-time team members Flexible Working Policy Flexible benefits: buy and sell annual leave, discounted gym membership and OpenLearn (free learning from the Open University) Group income protection - a replacement income if an employee is unable to work because of a long-term illness or injury. Group critical illness protection - financial peace of mind for our employees by paying a tax-free lump sum of £100k when diagnosed with a defined critical illness. Think this one's for you If you think this Data Analyst opportunity is for you then please apply online. You will need to supply and up to date copy of your CV as well as a supporting statement detailing how you meet the essential criteria for the role. Yolk Public Sector & Not-for-Profit team works with organisations across the UK to fulfil their recruitment needs and to achieve their D&I objectives. We recruit temporary, contract and permanent hires for 1 off specialist needs or for volume campaigns. We support our applicants to navigate the public sector recruitment processes and secure their dream jobs. Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work.
Jul 09, 2025
Full time
Data Analyst Salary: £57,330 - £69,942 Location: Fully Remote Position (UK) The Opportunity Yolk Recruitment is the exclusive recruitment partner for the Centre for Digital Public Services (CDPS) and is supporting them to recruit a Data Analyst to play a crucial role in collecting, analysing, and interpreting data to provide actionable insights that inform decision-making and enhance public services. You will work to apply analytical techniques and data visualisation tools to uncover trends and support policy development. Your work will directly contribute to improving the efficiency and effectiveness of government operations. CDPS supports the public sector in Wales to design and build better public services, which meet the needs of those who use them. They are funded by the Welsh Government and are supporting them to meet the outcomes in the Digital Strategy for Wales. They strive to be bold, collaborative, transparent and optimistic and to keep people at the heart of everything they do. Yolk Recruitment & CDPS are committed to creating a diverse workforce at CDPS and positively encourage applications from under-represented communities. They embrace equality of opportunity irrespective of disability, neurodivergence, ethnic origin, colour, nationality, gender and gender presentation, marital status, sexual orientation, culture, or religion. They are a Living Wage employer and a Disability Confident employer. They are committed to flexible working - with no core hours. Many of their staff work part-time or flexible hours, and their chief executive officers' job-share. Applications from people who want to work flexibly are welcomed. All staff at CDPS work remotely with 2 annual all person get togethers as well as the opportunity to work collaborative and meet up with teams in person. What the Data Analyst will be doing Agile working: working as part of an agile, multidisciplinary team to continuously learn and adapt to changing priorities. Data management: manage, clean, and aggregate data for analysis, with the ability to identify appropriate ways prepare data and decide if data is accurate and fit for purpose Data analysis and synthesis : apply analytical techniques to interpret data, identify patterns, and forecast trends Data sharing: present clear findings that colleagues can understand and use. Data visualisation : present data findings through dashboards, reports, and visualisations to tell compelling stories that are relevant to business goals and can be acted upon. Data governance: follow organisational data governance, including policies on data access, sharing, dissemination and protection Data modelling, cleansing and enrichment: produce data models and understand where to use different types of data models with the ability to compare different data models. Able to reverse-engineer a data model from a live system as required. Stakeholder engagement: collaborate with internal and external stakeholders to understand data requirements and communicate insights effectively. Quality assurance: ensure data accuracy and integrity by performing quality checks and adhering to data governance standards. What the Successful Data Analyst will bring to the team Self-motivated with proactive and results-oriented mindset, and a passion for driving change Proficiency in data analysis tools and programming languages (e.g., SQL, Python, R). Strong experience in data visualisation and presenting complex information clearly. Ability to interpret and apply data governance and information security standards. Excellent communication skills, capable of conveying technical information to non-technical audiences. Demonstrated experience in managing multiple datasets and performing complex analyses. Experience at presenting data and findings to senior boards and user groups You will have experience of working in highly adaptive, agile environments. Experience working in a government organisation or on public service services. Here's what you'll get in return The successful Data Analyst will be rewarded with the following: Salary of£57,330 - £69,942 Enhanced pension contributions - 7% contribution by the employer Generous holiday entitlement: 28 days' annual leave plus public holidays 37.5-hour week for all full-time team members Flexible Working Policy Flexible benefits: buy and sell annual leave, discounted gym membership and OpenLearn (free learning from the Open University) Group income protection - a replacement income if an employee is unable to work because of a long-term illness or injury. Group critical illness protection - financial peace of mind for our employees by paying a tax-free lump sum of £100k when diagnosed with a defined critical illness. Think this one's for you If you think this Data Analyst opportunity is for you then please apply online. You will need to supply and up to date copy of your CV as well as a supporting statement detailing how you meet the essential criteria for the role. Yolk Public Sector & Not-for-Profit team works with organisations across the UK to fulfil their recruitment needs and to achieve their D&I objectives. We recruit temporary, contract and permanent hires for 1 off specialist needs or for volume campaigns. We support our applicants to navigate the public sector recruitment processes and secure their dream jobs. Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work.
Claims Assessor Salary: Circa £38000 Are you someone who thrives on helping others and has experience in assessing protection claims? Do you enjoy working in a supportive team where empathy and attention to detail matter? If that sounds like you, we'd love to hear from you. A bit about the job You'll join a passionate team that handles life insurance, income protection, terminal illness, and critical illness claims. From start to finish, you'll guide customers through their claims journey with care and clarity. You'll manage claims across multiple systems, suggest improvements, and adapt to new technologies. You'll also support customers with empathy, especially during sensitive conversations, and refer complex cases to specialists when needed. This role is all about making a difference-by supporting people when they need it most. Skills and experience we're looking for Experience assessing life-related products (e.g., life insurance, terminal illness, critical illness, income protection). Knowledge of legal aspects like probate and CIDRA rules. Experience managing claims end-to-end, including signing out claims decisions independently. Strong communication and relationship-building skills - working with reinsurers and medical officers, and handling misrepresentation cases. A keen eye for detail and the ability to make sound decisions. What you'll get for this role Starting salary circa £38,000 (depending on location, skills, and experience) Bonus opportunity - up to 8% of annual salary Generous pension - Aviva contributes up to 14% 29 days holiday plus bank holidays (with the option to buy/sell 5 days) Up to 40% discount on Aviva products and other retailer discounts Up to £1,200 of free Aviva shares per year Supportive policies including parental and carer's leave Flexible benefits including cycle to work and sustainability options 3 paid volunteering days to support your community Wellbeing support and tools to help you thrive Aviva is for everyone We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. To find out more about working at Aviva take a look here We interview every disabled applicant who meets the minimum criteria for the job. Once you've applied, please send us an email stating that you have a disclosed disability, and we'll interview you. We'd love it if you could submit your application online. If you require an alternative method of applying, please contact Vivien Gergaly on
Jul 09, 2025
Full time
Claims Assessor Salary: Circa £38000 Are you someone who thrives on helping others and has experience in assessing protection claims? Do you enjoy working in a supportive team where empathy and attention to detail matter? If that sounds like you, we'd love to hear from you. A bit about the job You'll join a passionate team that handles life insurance, income protection, terminal illness, and critical illness claims. From start to finish, you'll guide customers through their claims journey with care and clarity. You'll manage claims across multiple systems, suggest improvements, and adapt to new technologies. You'll also support customers with empathy, especially during sensitive conversations, and refer complex cases to specialists when needed. This role is all about making a difference-by supporting people when they need it most. Skills and experience we're looking for Experience assessing life-related products (e.g., life insurance, terminal illness, critical illness, income protection). Knowledge of legal aspects like probate and CIDRA rules. Experience managing claims end-to-end, including signing out claims decisions independently. Strong communication and relationship-building skills - working with reinsurers and medical officers, and handling misrepresentation cases. A keen eye for detail and the ability to make sound decisions. What you'll get for this role Starting salary circa £38,000 (depending on location, skills, and experience) Bonus opportunity - up to 8% of annual salary Generous pension - Aviva contributes up to 14% 29 days holiday plus bank holidays (with the option to buy/sell 5 days) Up to 40% discount on Aviva products and other retailer discounts Up to £1,200 of free Aviva shares per year Supportive policies including parental and carer's leave Flexible benefits including cycle to work and sustainability options 3 paid volunteering days to support your community Wellbeing support and tools to help you thrive Aviva is for everyone We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. To find out more about working at Aviva take a look here We interview every disabled applicant who meets the minimum criteria for the job. Once you've applied, please send us an email stating that you have a disclosed disability, and we'll interview you. We'd love it if you could submit your application online. If you require an alternative method of applying, please contact Vivien Gergaly on
Claims Assessor Salary: Circa £38000 Are you someone who thrives on helping others and has experience in assessing protection claims? Do you enjoy working in a supportive team where empathy and attention to detail matter? If that sounds like you, we'd love to hear from you. A bit about the job You'll join a passionate team that handles life insurance, income protection, terminal illness, and critical illness claims. From start to finish, you'll guide customers through their claims journey with care and clarity. You'll manage claims across multiple systems, suggest improvements, and adapt to new technologies. You'll also support customers with empathy, especially during sensitive conversations, and refer complex cases to specialists when needed. This role is all about making a difference-by supporting people when they need it most. Skills and experience we're looking for Experience assessing life-related products (e.g., life insurance, terminal illness, critical illness, income protection). Knowledge of legal aspects like probate and CIDRA rules. Experience managing claims end-to-end, including signing out claims decisions independently. Strong communication and relationship-building skills - working with reinsurers and medical officers, and handling misrepresentation cases. A keen eye for detail and the ability to make sound decisions. What you'll get for this role Starting salary circa £38,000 (depending on location, skills, and experience) Bonus opportunity - up to 8% of annual salary Generous pension - Aviva contributes up to 14% 29 days holiday plus bank holidays (with the option to buy/sell 5 days) Up to 40% discount on Aviva products and other retailer discounts Up to £1,200 of free Aviva shares per year Supportive policies including parental and carer's leave Flexible benefits including cycle to work and sustainability options 3 paid volunteering days to support your community Wellbeing support and tools to help you thrive Aviva is for everyone We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. To find out more about working at Aviva take a look here We interview every disabled applicant who meets the minimum criteria for the job. Once you've applied, please send us an email stating that you have a disclosed disability, and we'll interview you. We'd love it if you could submit your application online. If you require an alternative method of applying, please contact Vivien Gergaly on
Jul 09, 2025
Full time
Claims Assessor Salary: Circa £38000 Are you someone who thrives on helping others and has experience in assessing protection claims? Do you enjoy working in a supportive team where empathy and attention to detail matter? If that sounds like you, we'd love to hear from you. A bit about the job You'll join a passionate team that handles life insurance, income protection, terminal illness, and critical illness claims. From start to finish, you'll guide customers through their claims journey with care and clarity. You'll manage claims across multiple systems, suggest improvements, and adapt to new technologies. You'll also support customers with empathy, especially during sensitive conversations, and refer complex cases to specialists when needed. This role is all about making a difference-by supporting people when they need it most. Skills and experience we're looking for Experience assessing life-related products (e.g., life insurance, terminal illness, critical illness, income protection). Knowledge of legal aspects like probate and CIDRA rules. Experience managing claims end-to-end, including signing out claims decisions independently. Strong communication and relationship-building skills - working with reinsurers and medical officers, and handling misrepresentation cases. A keen eye for detail and the ability to make sound decisions. What you'll get for this role Starting salary circa £38,000 (depending on location, skills, and experience) Bonus opportunity - up to 8% of annual salary Generous pension - Aviva contributes up to 14% 29 days holiday plus bank holidays (with the option to buy/sell 5 days) Up to 40% discount on Aviva products and other retailer discounts Up to £1,200 of free Aviva shares per year Supportive policies including parental and carer's leave Flexible benefits including cycle to work and sustainability options 3 paid volunteering days to support your community Wellbeing support and tools to help you thrive Aviva is for everyone We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. To find out more about working at Aviva take a look here We interview every disabled applicant who meets the minimum criteria for the job. Once you've applied, please send us an email stating that you have a disclosed disability, and we'll interview you. We'd love it if you could submit your application online. If you require an alternative method of applying, please contact Vivien Gergaly on
Claims Assessor Salary: Circa £38000 Are you someone who thrives on helping others and has experience in assessing protection claims? Do you enjoy working in a supportive team where empathy and attention to detail matter? If that sounds like you, we'd love to hear from you. A bit about the job You'll join a passionate team that handles life insurance, income protection, terminal illness, and critical illness claims. From start to finish, you'll guide customers through their claims journey with care and clarity. You'll manage claims across multiple systems, suggest improvements, and adapt to new technologies. You'll also support customers with empathy, especially during sensitive conversations, and refer complex cases to specialists when needed. This role is all about making a difference-by supporting people when they need it most. Skills and experience we're looking for Experience assessing life-related products (e.g., life insurance, terminal illness, critical illness, income protection). Knowledge of legal aspects like probate and CIDRA rules. Experience managing claims end-to-end, including signing out claims decisions independently. Strong communication and relationship-building skills - working with reinsurers and medical officers, and handling misrepresentation cases. A keen eye for detail and the ability to make sound decisions. What you'll get for this role Starting salary circa £38,000 (depending on location, skills, and experience) Bonus opportunity - up to 8% of annual salary Generous pension - Aviva contributes up to 14% 29 days holiday plus bank holidays (with the option to buy/sell 5 days) Up to 40% discount on Aviva products and other retailer discounts Up to £1,200 of free Aviva shares per year Supportive policies including parental and carer's leave Flexible benefits including cycle to work and sustainability options 3 paid volunteering days to support your community Wellbeing support and tools to help you thrive Aviva is for everyone We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. To find out more about working at Aviva take a look here We interview every disabled applicant who meets the minimum criteria for the job. Once you've applied, please send us an email stating that you have a disclosed disability, and we'll interview you. We'd love it if you could submit your application online. If you require an alternative method of applying, please contact Vivien Gergaly on
Jul 09, 2025
Full time
Claims Assessor Salary: Circa £38000 Are you someone who thrives on helping others and has experience in assessing protection claims? Do you enjoy working in a supportive team where empathy and attention to detail matter? If that sounds like you, we'd love to hear from you. A bit about the job You'll join a passionate team that handles life insurance, income protection, terminal illness, and critical illness claims. From start to finish, you'll guide customers through their claims journey with care and clarity. You'll manage claims across multiple systems, suggest improvements, and adapt to new technologies. You'll also support customers with empathy, especially during sensitive conversations, and refer complex cases to specialists when needed. This role is all about making a difference-by supporting people when they need it most. Skills and experience we're looking for Experience assessing life-related products (e.g., life insurance, terminal illness, critical illness, income protection). Knowledge of legal aspects like probate and CIDRA rules. Experience managing claims end-to-end, including signing out claims decisions independently. Strong communication and relationship-building skills - working with reinsurers and medical officers, and handling misrepresentation cases. A keen eye for detail and the ability to make sound decisions. What you'll get for this role Starting salary circa £38,000 (depending on location, skills, and experience) Bonus opportunity - up to 8% of annual salary Generous pension - Aviva contributes up to 14% 29 days holiday plus bank holidays (with the option to buy/sell 5 days) Up to 40% discount on Aviva products and other retailer discounts Up to £1,200 of free Aviva shares per year Supportive policies including parental and carer's leave Flexible benefits including cycle to work and sustainability options 3 paid volunteering days to support your community Wellbeing support and tools to help you thrive Aviva is for everyone We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. To find out more about working at Aviva take a look here We interview every disabled applicant who meets the minimum criteria for the job. Once you've applied, please send us an email stating that you have a disclosed disability, and we'll interview you. We'd love it if you could submit your application online. If you require an alternative method of applying, please contact Vivien Gergaly on
Claims Assessor Salary: Circa £38000 Are you someone who thrives on helping others and has experience in assessing protection claims? Do you enjoy working in a supportive team where empathy and attention to detail matter? If that sounds like you, we'd love to hear from you. A bit about the job You'll join a passionate team that handles life insurance, income protection, terminal illness, and critical illness claims. From start to finish, you'll guide customers through their claims journey with care and clarity. You'll manage claims across multiple systems, suggest improvements, and adapt to new technologies. You'll also support customers with empathy, especially during sensitive conversations, and refer complex cases to specialists when needed. This role is all about making a difference-by supporting people when they need it most. Skills and experience we're looking for Experience assessing life-related products (e.g., life insurance, terminal illness, critical illness, income protection). Knowledge of legal aspects like probate and CIDRA rules. Experience managing claims end-to-end, including signing out claims decisions independently. Strong communication and relationship-building skills - working with reinsurers and medical officers, and handling misrepresentation cases. A keen eye for detail and the ability to make sound decisions. What you'll get for this role Starting salary circa £38,000 (depending on location, skills, and experience) Bonus opportunity - up to 8% of annual salary Generous pension - Aviva contributes up to 14% 29 days holiday plus bank holidays (with the option to buy/sell 5 days) Up to 40% discount on Aviva products and other retailer discounts Up to £1,200 of free Aviva shares per year Supportive policies including parental and carer's leave Flexible benefits including cycle to work and sustainability options 3 paid volunteering days to support your community Wellbeing support and tools to help you thrive Aviva is for everyone We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. To find out more about working at Aviva take a look here We interview every disabled applicant who meets the minimum criteria for the job. Once you've applied, please send us an email stating that you have a disclosed disability, and we'll interview you. We'd love it if you could submit your application online. If you require an alternative method of applying, please contact Vivien Gergaly on
Jul 09, 2025
Full time
Claims Assessor Salary: Circa £38000 Are you someone who thrives on helping others and has experience in assessing protection claims? Do you enjoy working in a supportive team where empathy and attention to detail matter? If that sounds like you, we'd love to hear from you. A bit about the job You'll join a passionate team that handles life insurance, income protection, terminal illness, and critical illness claims. From start to finish, you'll guide customers through their claims journey with care and clarity. You'll manage claims across multiple systems, suggest improvements, and adapt to new technologies. You'll also support customers with empathy, especially during sensitive conversations, and refer complex cases to specialists when needed. This role is all about making a difference-by supporting people when they need it most. Skills and experience we're looking for Experience assessing life-related products (e.g., life insurance, terminal illness, critical illness, income protection). Knowledge of legal aspects like probate and CIDRA rules. Experience managing claims end-to-end, including signing out claims decisions independently. Strong communication and relationship-building skills - working with reinsurers and medical officers, and handling misrepresentation cases. A keen eye for detail and the ability to make sound decisions. What you'll get for this role Starting salary circa £38,000 (depending on location, skills, and experience) Bonus opportunity - up to 8% of annual salary Generous pension - Aviva contributes up to 14% 29 days holiday plus bank holidays (with the option to buy/sell 5 days) Up to 40% discount on Aviva products and other retailer discounts Up to £1,200 of free Aviva shares per year Supportive policies including parental and carer's leave Flexible benefits including cycle to work and sustainability options 3 paid volunteering days to support your community Wellbeing support and tools to help you thrive Aviva is for everyone We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. To find out more about working at Aviva take a look here We interview every disabled applicant who meets the minimum criteria for the job. Once you've applied, please send us an email stating that you have a disclosed disability, and we'll interview you. We'd love it if you could submit your application online. If you require an alternative method of applying, please contact Vivien Gergaly on
Claims Assessor Salary: Circa £38000 Are you someone who thrives on helping others and has experience in assessing protection claims? Do you enjoy working in a supportive team where empathy and attention to detail matter? If that sounds like you, we'd love to hear from you. A bit about the job You'll join a passionate team that handles life insurance, income protection, terminal illness, and critical illness claims. From start to finish, you'll guide customers through their claims journey with care and clarity. You'll manage claims across multiple systems, suggest improvements, and adapt to new technologies. You'll also support customers with empathy, especially during sensitive conversations, and refer complex cases to specialists when needed. This role is all about making a difference-by supporting people when they need it most. Skills and experience we're looking for Experience assessing life-related products (e.g., life insurance, terminal illness, critical illness, income protection). Knowledge of legal aspects like probate and CIDRA rules. Experience managing claims end-to-end, including signing out claims decisions independently. Strong communication and relationship-building skills - working with reinsurers and medical officers, and handling misrepresentation cases. A keen eye for detail and the ability to make sound decisions. What you'll get for this role Starting salary circa £38,000 (depending on location, skills, and experience) Bonus opportunity - up to 8% of annual salary Generous pension - Aviva contributes up to 14% 29 days holiday plus bank holidays (with the option to buy/sell 5 days) Up to 40% discount on Aviva products and other retailer discounts Up to £1,200 of free Aviva shares per year Supportive policies including parental and carer's leave Flexible benefits including cycle to work and sustainability options 3 paid volunteering days to support your community Wellbeing support and tools to help you thrive Aviva is for everyone We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. To find out more about working at Aviva take a look here We interview every disabled applicant who meets the minimum criteria for the job. Once you've applied, please send us an email stating that you have a disclosed disability, and we'll interview you. We'd love it if you could submit your application online. If you require an alternative method of applying, please contact Vivien Gergaly on
Jul 09, 2025
Full time
Claims Assessor Salary: Circa £38000 Are you someone who thrives on helping others and has experience in assessing protection claims? Do you enjoy working in a supportive team where empathy and attention to detail matter? If that sounds like you, we'd love to hear from you. A bit about the job You'll join a passionate team that handles life insurance, income protection, terminal illness, and critical illness claims. From start to finish, you'll guide customers through their claims journey with care and clarity. You'll manage claims across multiple systems, suggest improvements, and adapt to new technologies. You'll also support customers with empathy, especially during sensitive conversations, and refer complex cases to specialists when needed. This role is all about making a difference-by supporting people when they need it most. Skills and experience we're looking for Experience assessing life-related products (e.g., life insurance, terminal illness, critical illness, income protection). Knowledge of legal aspects like probate and CIDRA rules. Experience managing claims end-to-end, including signing out claims decisions independently. Strong communication and relationship-building skills - working with reinsurers and medical officers, and handling misrepresentation cases. A keen eye for detail and the ability to make sound decisions. What you'll get for this role Starting salary circa £38,000 (depending on location, skills, and experience) Bonus opportunity - up to 8% of annual salary Generous pension - Aviva contributes up to 14% 29 days holiday plus bank holidays (with the option to buy/sell 5 days) Up to 40% discount on Aviva products and other retailer discounts Up to £1,200 of free Aviva shares per year Supportive policies including parental and carer's leave Flexible benefits including cycle to work and sustainability options 3 paid volunteering days to support your community Wellbeing support and tools to help you thrive Aviva is for everyone We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. To find out more about working at Aviva take a look here We interview every disabled applicant who meets the minimum criteria for the job. Once you've applied, please send us an email stating that you have a disclosed disability, and we'll interview you. We'd love it if you could submit your application online. If you require an alternative method of applying, please contact Vivien Gergaly on
Claims Assessor Salary: Circa £38000 Are you someone who thrives on helping others and has experience in assessing protection claims? Do you enjoy working in a supportive team where empathy and attention to detail matter? If that sounds like you, we'd love to hear from you. A bit about the job You'll join a passionate team that handles life insurance, income protection, terminal illness, and critical illness claims. From start to finish, you'll guide customers through their claims journey with care and clarity. You'll manage claims across multiple systems, suggest improvements, and adapt to new technologies. You'll also support customers with empathy, especially during sensitive conversations, and refer complex cases to specialists when needed. This role is all about making a difference-by supporting people when they need it most. Skills and experience we're looking for Experience assessing life-related products (e.g., life insurance, terminal illness, critical illness, income protection). Knowledge of legal aspects like probate and CIDRA rules. Experience managing claims end-to-end, including signing out claims decisions independently. Strong communication and relationship-building skills - working with reinsurers and medical officers, and handling misrepresentation cases. A keen eye for detail and the ability to make sound decisions. What you'll get for this role Starting salary circa £38,000 (depending on location, skills, and experience) Bonus opportunity - up to 8% of annual salary Generous pension - Aviva contributes up to 14% 29 days holiday plus bank holidays (with the option to buy/sell 5 days) Up to 40% discount on Aviva products and other retailer discounts Up to £1,200 of free Aviva shares per year Supportive policies including parental and carer's leave Flexible benefits including cycle to work and sustainability options 3 paid volunteering days to support your community Wellbeing support and tools to help you thrive Aviva is for everyone We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. To find out more about working at Aviva take a look here We interview every disabled applicant who meets the minimum criteria for the job. Once you've applied, please send us an email stating that you have a disclosed disability, and we'll interview you. We'd love it if you could submit your application online. If you require an alternative method of applying, please contact Vivien Gergaly on
Jul 09, 2025
Full time
Claims Assessor Salary: Circa £38000 Are you someone who thrives on helping others and has experience in assessing protection claims? Do you enjoy working in a supportive team where empathy and attention to detail matter? If that sounds like you, we'd love to hear from you. A bit about the job You'll join a passionate team that handles life insurance, income protection, terminal illness, and critical illness claims. From start to finish, you'll guide customers through their claims journey with care and clarity. You'll manage claims across multiple systems, suggest improvements, and adapt to new technologies. You'll also support customers with empathy, especially during sensitive conversations, and refer complex cases to specialists when needed. This role is all about making a difference-by supporting people when they need it most. Skills and experience we're looking for Experience assessing life-related products (e.g., life insurance, terminal illness, critical illness, income protection). Knowledge of legal aspects like probate and CIDRA rules. Experience managing claims end-to-end, including signing out claims decisions independently. Strong communication and relationship-building skills - working with reinsurers and medical officers, and handling misrepresentation cases. A keen eye for detail and the ability to make sound decisions. What you'll get for this role Starting salary circa £38,000 (depending on location, skills, and experience) Bonus opportunity - up to 8% of annual salary Generous pension - Aviva contributes up to 14% 29 days holiday plus bank holidays (with the option to buy/sell 5 days) Up to 40% discount on Aviva products and other retailer discounts Up to £1,200 of free Aviva shares per year Supportive policies including parental and carer's leave Flexible benefits including cycle to work and sustainability options 3 paid volunteering days to support your community Wellbeing support and tools to help you thrive Aviva is for everyone We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. To find out more about working at Aviva take a look here We interview every disabled applicant who meets the minimum criteria for the job. Once you've applied, please send us an email stating that you have a disclosed disability, and we'll interview you. We'd love it if you could submit your application online. If you require an alternative method of applying, please contact Vivien Gergaly on
Claims Assessor Salary: Circa £38000 Are you someone who thrives on helping others and has experience in assessing protection claims? Do you enjoy working in a supportive team where empathy and attention to detail matter? If that sounds like you, we'd love to hear from you. A bit about the job You'll join a passionate team that handles life insurance, income protection, terminal illness, and critical illness claims. From start to finish, you'll guide customers through their claims journey with care and clarity. You'll manage claims across multiple systems, suggest improvements, and adapt to new technologies. You'll also support customers with empathy, especially during sensitive conversations, and refer complex cases to specialists when needed. This role is all about making a difference-by supporting people when they need it most. Skills and experience we're looking for Experience assessing life-related products (e.g., life insurance, terminal illness, critical illness, income protection). Knowledge of legal aspects like probate and CIDRA rules. Experience managing claims end-to-end, including signing out claims decisions independently. Strong communication and relationship-building skills - working with reinsurers and medical officers, and handling misrepresentation cases. A keen eye for detail and the ability to make sound decisions. What you'll get for this role Starting salary circa £38,000 (depending on location, skills, and experience) Bonus opportunity - up to 8% of annual salary Generous pension - Aviva contributes up to 14% 29 days holiday plus bank holidays (with the option to buy/sell 5 days) Up to 40% discount on Aviva products and other retailer discounts Up to £1,200 of free Aviva shares per year Supportive policies including parental and carer's leave Flexible benefits including cycle to work and sustainability options 3 paid volunteering days to support your community Wellbeing support and tools to help you thrive Aviva is for everyone We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. To find out more about working at Aviva take a look here We interview every disabled applicant who meets the minimum criteria for the job. Once you've applied, please send us an email stating that you have a disclosed disability, and we'll interview you. We'd love it if you could submit your application online. If you require an alternative method of applying, please contact Vivien Gergaly on
Jul 09, 2025
Full time
Claims Assessor Salary: Circa £38000 Are you someone who thrives on helping others and has experience in assessing protection claims? Do you enjoy working in a supportive team where empathy and attention to detail matter? If that sounds like you, we'd love to hear from you. A bit about the job You'll join a passionate team that handles life insurance, income protection, terminal illness, and critical illness claims. From start to finish, you'll guide customers through their claims journey with care and clarity. You'll manage claims across multiple systems, suggest improvements, and adapt to new technologies. You'll also support customers with empathy, especially during sensitive conversations, and refer complex cases to specialists when needed. This role is all about making a difference-by supporting people when they need it most. Skills and experience we're looking for Experience assessing life-related products (e.g., life insurance, terminal illness, critical illness, income protection). Knowledge of legal aspects like probate and CIDRA rules. Experience managing claims end-to-end, including signing out claims decisions independently. Strong communication and relationship-building skills - working with reinsurers and medical officers, and handling misrepresentation cases. A keen eye for detail and the ability to make sound decisions. What you'll get for this role Starting salary circa £38,000 (depending on location, skills, and experience) Bonus opportunity - up to 8% of annual salary Generous pension - Aviva contributes up to 14% 29 days holiday plus bank holidays (with the option to buy/sell 5 days) Up to 40% discount on Aviva products and other retailer discounts Up to £1,200 of free Aviva shares per year Supportive policies including parental and carer's leave Flexible benefits including cycle to work and sustainability options 3 paid volunteering days to support your community Wellbeing support and tools to help you thrive Aviva is for everyone We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. To find out more about working at Aviva take a look here We interview every disabled applicant who meets the minimum criteria for the job. Once you've applied, please send us an email stating that you have a disclosed disability, and we'll interview you. We'd love it if you could submit your application online. If you require an alternative method of applying, please contact Vivien Gergaly on
Claims Assessor Salary: Circa £38000 Are you someone who thrives on helping others and has experience in assessing protection claims? Do you enjoy working in a supportive team where empathy and attention to detail matter? If that sounds like you, we'd love to hear from you. A bit about the job You'll join a passionate team that handles life insurance, income protection, terminal illness, and critical illness claims. From start to finish, you'll guide customers through their claims journey with care and clarity. You'll manage claims across multiple systems, suggest improvements, and adapt to new technologies. You'll also support customers with empathy, especially during sensitive conversations, and refer complex cases to specialists when needed. This role is all about making a difference-by supporting people when they need it most. Skills and experience we're looking for Experience assessing life-related products (e.g., life insurance, terminal illness, critical illness, income protection). Knowledge of legal aspects like probate and CIDRA rules. Experience managing claims end-to-end, including signing out claims decisions independently. Strong communication and relationship-building skills - working with reinsurers and medical officers, and handling misrepresentation cases. A keen eye for detail and the ability to make sound decisions. What you'll get for this role Starting salary circa £38,000 (depending on location, skills, and experience) Bonus opportunity - up to 8% of annual salary Generous pension - Aviva contributes up to 14% 29 days holiday plus bank holidays (with the option to buy/sell 5 days) Up to 40% discount on Aviva products and other retailer discounts Up to £1,200 of free Aviva shares per year Supportive policies including parental and carer's leave Flexible benefits including cycle to work and sustainability options 3 paid volunteering days to support your community Wellbeing support and tools to help you thrive Aviva is for everyone We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. To find out more about working at Aviva take a look here We interview every disabled applicant who meets the minimum criteria for the job. Once you've applied, please send us an email stating that you have a disclosed disability, and we'll interview you. We'd love it if you could submit your application online. If you require an alternative method of applying, please contact Vivien Gergaly on
Jul 09, 2025
Full time
Claims Assessor Salary: Circa £38000 Are you someone who thrives on helping others and has experience in assessing protection claims? Do you enjoy working in a supportive team where empathy and attention to detail matter? If that sounds like you, we'd love to hear from you. A bit about the job You'll join a passionate team that handles life insurance, income protection, terminal illness, and critical illness claims. From start to finish, you'll guide customers through their claims journey with care and clarity. You'll manage claims across multiple systems, suggest improvements, and adapt to new technologies. You'll also support customers with empathy, especially during sensitive conversations, and refer complex cases to specialists when needed. This role is all about making a difference-by supporting people when they need it most. Skills and experience we're looking for Experience assessing life-related products (e.g., life insurance, terminal illness, critical illness, income protection). Knowledge of legal aspects like probate and CIDRA rules. Experience managing claims end-to-end, including signing out claims decisions independently. Strong communication and relationship-building skills - working with reinsurers and medical officers, and handling misrepresentation cases. A keen eye for detail and the ability to make sound decisions. What you'll get for this role Starting salary circa £38,000 (depending on location, skills, and experience) Bonus opportunity - up to 8% of annual salary Generous pension - Aviva contributes up to 14% 29 days holiday plus bank holidays (with the option to buy/sell 5 days) Up to 40% discount on Aviva products and other retailer discounts Up to £1,200 of free Aviva shares per year Supportive policies including parental and carer's leave Flexible benefits including cycle to work and sustainability options 3 paid volunteering days to support your community Wellbeing support and tools to help you thrive Aviva is for everyone We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. To find out more about working at Aviva take a look here We interview every disabled applicant who meets the minimum criteria for the job. Once you've applied, please send us an email stating that you have a disclosed disability, and we'll interview you. We'd love it if you could submit your application online. If you require an alternative method of applying, please contact Vivien Gergaly on
Claims Assessor Salary: Circa £38000 Are you someone who thrives on helping others and has experience in assessing protection claims? Do you enjoy working in a supportive team where empathy and attention to detail matter? If that sounds like you, we'd love to hear from you. A bit about the job You'll join a passionate team that handles life insurance, income protection, terminal illness, and critical illness claims. From start to finish, you'll guide customers through their claims journey with care and clarity. You'll manage claims across multiple systems, suggest improvements, and adapt to new technologies. You'll also support customers with empathy, especially during sensitive conversations, and refer complex cases to specialists when needed. This role is all about making a difference-by supporting people when they need it most. Skills and experience we're looking for Experience assessing life-related products (e.g., life insurance, terminal illness, critical illness, income protection). Knowledge of legal aspects like probate and CIDRA rules. Experience managing claims end-to-end, including signing out claims decisions independently. Strong communication and relationship-building skills - working with reinsurers and medical officers, and handling misrepresentation cases. A keen eye for detail and the ability to make sound decisions. What you'll get for this role Starting salary circa £38,000 (depending on location, skills, and experience) Bonus opportunity - up to 8% of annual salary Generous pension - Aviva contributes up to 14% 29 days holiday plus bank holidays (with the option to buy/sell 5 days) Up to 40% discount on Aviva products and other retailer discounts Up to £1,200 of free Aviva shares per year Supportive policies including parental and carer's leave Flexible benefits including cycle to work and sustainability options 3 paid volunteering days to support your community Wellbeing support and tools to help you thrive Aviva is for everyone We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. To find out more about working at Aviva take a look here We interview every disabled applicant who meets the minimum criteria for the job. Once you've applied, please send us an email stating that you have a disclosed disability, and we'll interview you. We'd love it if you could submit your application online. If you require an alternative method of applying, please contact Vivien Gergaly on
Jul 09, 2025
Full time
Claims Assessor Salary: Circa £38000 Are you someone who thrives on helping others and has experience in assessing protection claims? Do you enjoy working in a supportive team where empathy and attention to detail matter? If that sounds like you, we'd love to hear from you. A bit about the job You'll join a passionate team that handles life insurance, income protection, terminal illness, and critical illness claims. From start to finish, you'll guide customers through their claims journey with care and clarity. You'll manage claims across multiple systems, suggest improvements, and adapt to new technologies. You'll also support customers with empathy, especially during sensitive conversations, and refer complex cases to specialists when needed. This role is all about making a difference-by supporting people when they need it most. Skills and experience we're looking for Experience assessing life-related products (e.g., life insurance, terminal illness, critical illness, income protection). Knowledge of legal aspects like probate and CIDRA rules. Experience managing claims end-to-end, including signing out claims decisions independently. Strong communication and relationship-building skills - working with reinsurers and medical officers, and handling misrepresentation cases. A keen eye for detail and the ability to make sound decisions. What you'll get for this role Starting salary circa £38,000 (depending on location, skills, and experience) Bonus opportunity - up to 8% of annual salary Generous pension - Aviva contributes up to 14% 29 days holiday plus bank holidays (with the option to buy/sell 5 days) Up to 40% discount on Aviva products and other retailer discounts Up to £1,200 of free Aviva shares per year Supportive policies including parental and carer's leave Flexible benefits including cycle to work and sustainability options 3 paid volunteering days to support your community Wellbeing support and tools to help you thrive Aviva is for everyone We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. To find out more about working at Aviva take a look here We interview every disabled applicant who meets the minimum criteria for the job. Once you've applied, please send us an email stating that you have a disclosed disability, and we'll interview you. We'd love it if you could submit your application online. If you require an alternative method of applying, please contact Vivien Gergaly on
