3 jobs found

Job Title: Facilities Management (FM) Helpdesk Officer Location : London Borough of Harrow, Forward Drive, Harrow, Middlesex, HA3 8NT Salary : 17.66 per hour Hours: Full-time Job Purpose: The London Borough of Harrow is seeking a Facilities Management Helpdesk Officer to join its team. This role is essential to the smooth operation of the FM service, serving as the first point of contact for maintenance requests, service inquiries, and contractor coordination. The successful candidate will be responsible for logging, prioritizing, and resolving issues efficiently while maintaining clear communication with internal teams and external suppliers. Key Responsibilities: Act as the primary contact for all FM-related inquiries via phone, email, and the helpdesk system. Log, prioritize, and assign service requests to appropriate teams or contractors. Track the progress of work orders, ensuring timely resolution and stakeholder updates. Escalate urgent issues or unresolved requests to relevant personnel. Maintain accurate records of service requests, maintenance schedules, and compliance documentation. Coordinate planned preventive maintenance (PPM) activities and contractor visits. Generate reports on helpdesk performance, service level agreements (SLAs), and key performance indicators (KPIs). Assist with procurement by raising purchase orders and tracking invoices for FM-related services. Liaise with external contractors to schedule maintenance, repairs, and inspections. Ensure contractors comply with site policies, health & safety regulations, and agreed service levels. Verify completion of works and follow up on outstanding tasks. Provide courteous and professional support to staff, tenants, and external stakeholders. Keep requesters informed of the status of their service requests. Handle complaints and service escalations efficiently to ensure prompt resolution. Essential Skills & Experience: Previous experience in facilities management, customer service, or administrative roles. Strong organizational skills with the ability to manage multiple tasks simultaneously. Excellent written and verbal communication skills. Proficiency in Microsoft Office (Word, Excel, Outlook) and FM helpdesk software (e.g., CAFM systems). Ability to work under pressure and prioritize workload effectively. Strong attention to detail and problem-solving abilities. Desirable Qualifications: Experience in a facilities management environment. Knowledge of health & safety regulations and compliance standards. Understanding of SLA and KPI reporting within an FM setting. Proficiency in data management and reporting tools. About Us: Pertemps Recruitment Partnership has been a market leader in permanent and temporary staffing solutions for nearly 60 years. We are proud to be accredited as an Investor in People, which is reflected in our commitment to career progression and employee satisfaction. Recognized by The Sunday Times as one of the Best 100 Companies to Work For for 14 consecutive years, we prioritize a personalized approach in everything we do. The London Borough of Harrow is the 12th largest borough in London, celebrated for its cultural diversity and excellent transport links. Located just 10 miles from Central London and 13 minutes to Euston via Harrow & Wealdstone station, it offers convenient access via the Metropolitan Line, Watford DC Line, national rail services, and major road networks including the M1, M25, and A406. Important Notice: The personal information collected from you will be shared with Cifas to prevent fraud, unlawful conduct, and malpractice. If fraudulent activity is detected, it may affect access to certain services or employment opportunities. Your data will also be used for identity verification. Further details regarding data protection and rights can be found at (url removed).

Our client, a national public organisation are currently on the search for an Operations & Relationship Manager (Facilities Manager) to over see a group of their sites (4 in total) in and around Hounslow, West London. The candidate will be expected to travel around this region to meet the needs of the role and so must have a driving license and access to their own transport. Reporting into the Senior Operations & Relationship Manager's role will be to provide day to day management of the sites ensuring the safe and efficient running of the sites whilst working closely with tenants to maximise tenant satisfaction and improve utilisation. Facilities Manager Responsibilities will include: Act as the main point of contact for tenant liaison and any issues that occur onsite Arrange, chair and facilitate tenant meetings (including site user groups and any health and safety related meetings as may be required). Promote engagement between tenants and encourage idea sharing and problem solving. Coordinate and provide support to site users on tenant new work requests, provide assistance in following the approvals procedure, as appropriate and liaise with the Helpdesk. Coordinate and accompany visiting contractors on site visits in relation to tenant new work requests, tenant variation requests and specifically accompany the Health, Safety, Security and Fire officers for the purposes of implementing fire risk assessments. Action any reasonable contracting requests (e.g. work permit, risk assessment, district valuer audit) as required. Manage key allocation records and coordinate the distribution of keys and fobs. Maintain records of and review the site's fire risk assessments and implement or escalate any actions. Keep records of FM contract obligations, such as planned, preventative maintenance and lifecycle works. The ideal Facilities Manager will have a minimum of 2 years' experience within a Facilities Management role and experience of financial management including monitoring budgets. Due to the nature of the businesses, experience within a healthcare environment will be advantageous. In return, our client is offering their Facilities Manager an annual salary up to £40,000 per annum as well as mileage for additional travel to sites beyond your closest/base site.

Our client, a national public organisation are currently on the search for an Operations & Relationship Manager (Facilities Manager) to over see a group of their sites in and around North West London. The candidate will be expected to travel around this region to meet the needs of the role and so must have a driving license and access to their own transport. This role is a 6 month Fixed Term Contract. Reporting into the Senior Operations & Relationship Manager's role will be to provide day to day management of the sites ensuring the safe and efficient running of the sites whilst working closely with tenants to maximise tenant satisfaction and improve utilisation. Facilities Manager Responsibilities will include: Act as the main point of contact for tenant liaison and any issues that occur onsite Arrange, chair and facilitate tenant meetings (including site user groups and any health and safety related meetings as may be required). Promote engagement between tenants and encourage idea sharing and problem solving. Coordinate and provide support to site users on tenant new work requests, provide assistance in following the approvals procedure, as appropriate and liaise with the Helpdesk. Coordinate and accompany visiting contractors on site visits in relation to tenant new work requests, tenant variation requests and specifically accompany the Health, Safety, Security and Fire officers for the purposes of implementing fire risk assessments. Action any reasonable contracting requests (e.g. work permit, risk assessment, district valuer audit) as required. Manage key allocation records and coordinate the distribution of keys and fobs. Maintain records of and review the site's fire risk assessments and implement or escalate any actions. Keep records of FM contract obligations, such as planned, preventative maintenance and lifecycle works. The ideal Facilities Manager will have a minimum of 2 years' experience within a Facilities Management role and experience of financial management including monitoring budgets. Due to the nature of the businesses, experience within a healthcare environment will be advantageous. This role is a 6 month Fixed Term Contract In return, our client is offering their Facilities Manager an annual salary up to £40,000 per annum (pro-rata) as well as mileage for additional travel to sites beyond your closest/base site.