The role is part of the Collections and Recoveries team within Risk Services supporting Retail Mortgage customers. The role is primarily responsible for pro-active management of cases in arrears, assessing customer circumstances and where appropriate, offering solutions (including tailored forbearance) to mitigate losses and deliver good customer outcomes; this includes the management of late arrears cases and liaison with external solicitors where enforcement action has commenced. This role requires a high level of communication, negotiation skills, and a thorough understanding of banking regulations relating to customers experiencing payment difficulties, including Consumer Duty. The Person Experience Required Proven track record and proven experience in dealing with Collections and Recoveries accounts in a Banking environment. Knowledge of theResidential Mortgage Collections & Recoveries industry is preferred. Experience of liaising with third parties, for example solicitors, receivers and asset managers. Understanding of the regulatory environment and in particular Consumer Duty, MCOB and CONC. Interpersonal Skills and Competencies Computer literate, PC skills including MS Excel and Word. Customer-focused approach. Strong communication, in particular listening skills and communicating with clarity. Problem solving and initiative. Planning, organising, flexibility and reliability. Negotiating and influencing skills. Adaptable and flexible. Ability to work with minimal supervision. Excellent planning and organisational skills. Enthusiastic "can do" attitude. Able to work under pressure and to tight deadlines. Accuracy and attention to detail. Ability to establish effective working relationships at all levels. The Opportunity Shawbrook provides finance to a wide range of customer segments that value the premium experience, flexibility and certainly we deliver. We are a purpose-led organisation, with a focus on delivering long-term sustainable value for all our stakeholders. We have a diversified offering, with our innovative lending propositions tailored to meet specific customer needs in carefully selected markets across SME, Real Estate and Personal. Our products range from complex structured credit facilities for growth-focused businesses to mortgages for professional landlords and property investors, as well as simple loans for consumers delivered digitally. We fuel our lending through customer deposits, which we attract by delivering a premium experience, choice and consistently great value to smart savers. The business model we have created is unique and difficult to replicate, with our 'best of both' approach combining deep human expertise with advanced digital, tech and data capabilities. This combination not only allows us to deliver excellent customer experiences, but to do so efficiently and at scale. We are proud of our innovative and agile culture, which drives consistently high employee engagement scores and makes Shawbrook an attractive destination for the best talent. If you're willing to roll up your sleeves, contribute new ideas and believe anything is possible, you're our kind of person. Work with us because you: Want to be part of a bank built for the dynamics of the modern world Relish a challenge and enjoy a fast-paced, innovative and hardworking culture Enjoy finding new and better ways to solve complexity and make things happen Want to belong to a diverse culture that stands shoulder to shoulder with minority and underrepresented groups Care about society and the environment and want to be part of a business that cares too Want to continue to grow professionally and be the best version of yourself Reward Your Wellbeing - We take your health and well-being very seriously by providing a range of benefits to give you and your family peace of mind. These include: Market leading family friendly policies such as access to our Maternity, Adoption and Paternity policies from Day 1 of your employment Free access to Headspace, a mindfulness & meditation digital health app Free access to Peppy digital health app that offers personalised support through fertility treatment becoming a parent or menopause EAP (Employee Assistance Programme) - Offering you support on a wide range of subjects including financial concerns, mental wellbeing and more general queries around family, work, housing, and health Cycle to work scheme Discounts on gym membership Contributory pension scheme & death in service Your Lifestyle - It's important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when you're enjoying your leisure time. Minimum of 27 days holiday per year Option to buy or sell holiday days through our flexi-holiday scheme Discounts on gym membership nationwide Access to discounts on a range of high street and online brands Community support and charitable giving Your Contribution - We're focused on rewarding those that go the extra mile in helping us achieve our goals. Participation in our annual discretionary bonus scheme designed to reward your contribution to our success Proudly Shawbrook recognition scheme focused on recognising our role models and thanking our colleagues for a job well done
Jul 16, 2025
Full time
The role is part of the Collections and Recoveries team within Risk Services supporting Retail Mortgage customers. The role is primarily responsible for pro-active management of cases in arrears, assessing customer circumstances and where appropriate, offering solutions (including tailored forbearance) to mitigate losses and deliver good customer outcomes; this includes the management of late arrears cases and liaison with external solicitors where enforcement action has commenced. This role requires a high level of communication, negotiation skills, and a thorough understanding of banking regulations relating to customers experiencing payment difficulties, including Consumer Duty. The Person Experience Required Proven track record and proven experience in dealing with Collections and Recoveries accounts in a Banking environment. Knowledge of theResidential Mortgage Collections & Recoveries industry is preferred. Experience of liaising with third parties, for example solicitors, receivers and asset managers. Understanding of the regulatory environment and in particular Consumer Duty, MCOB and CONC. Interpersonal Skills and Competencies Computer literate, PC skills including MS Excel and Word. Customer-focused approach. Strong communication, in particular listening skills and communicating with clarity. Problem solving and initiative. Planning, organising, flexibility and reliability. Negotiating and influencing skills. Adaptable and flexible. Ability to work with minimal supervision. Excellent planning and organisational skills. Enthusiastic "can do" attitude. Able to work under pressure and to tight deadlines. Accuracy and attention to detail. Ability to establish effective working relationships at all levels. The Opportunity Shawbrook provides finance to a wide range of customer segments that value the premium experience, flexibility and certainly we deliver. We are a purpose-led organisation, with a focus on delivering long-term sustainable value for all our stakeholders. We have a diversified offering, with our innovative lending propositions tailored to meet specific customer needs in carefully selected markets across SME, Real Estate and Personal. Our products range from complex structured credit facilities for growth-focused businesses to mortgages for professional landlords and property investors, as well as simple loans for consumers delivered digitally. We fuel our lending through customer deposits, which we attract by delivering a premium experience, choice and consistently great value to smart savers. The business model we have created is unique and difficult to replicate, with our 'best of both' approach combining deep human expertise with advanced digital, tech and data capabilities. This combination not only allows us to deliver excellent customer experiences, but to do so efficiently and at scale. We are proud of our innovative and agile culture, which drives consistently high employee engagement scores and makes Shawbrook an attractive destination for the best talent. If you're willing to roll up your sleeves, contribute new ideas and believe anything is possible, you're our kind of person. Work with us because you: Want to be part of a bank built for the dynamics of the modern world Relish a challenge and enjoy a fast-paced, innovative and hardworking culture Enjoy finding new and better ways to solve complexity and make things happen Want to belong to a diverse culture that stands shoulder to shoulder with minority and underrepresented groups Care about society and the environment and want to be part of a business that cares too Want to continue to grow professionally and be the best version of yourself Reward Your Wellbeing - We take your health and well-being very seriously by providing a range of benefits to give you and your family peace of mind. These include: Market leading family friendly policies such as access to our Maternity, Adoption and Paternity policies from Day 1 of your employment Free access to Headspace, a mindfulness & meditation digital health app Free access to Peppy digital health app that offers personalised support through fertility treatment becoming a parent or menopause EAP (Employee Assistance Programme) - Offering you support on a wide range of subjects including financial concerns, mental wellbeing and more general queries around family, work, housing, and health Cycle to work scheme Discounts on gym membership Contributory pension scheme & death in service Your Lifestyle - It's important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when you're enjoying your leisure time. Minimum of 27 days holiday per year Option to buy or sell holiday days through our flexi-holiday scheme Discounts on gym membership nationwide Access to discounts on a range of high street and online brands Community support and charitable giving Your Contribution - We're focused on rewarding those that go the extra mile in helping us achieve our goals. Participation in our annual discretionary bonus scheme designed to reward your contribution to our success Proudly Shawbrook recognition scheme focused on recognising our role models and thanking our colleagues for a job well done
University of Massachusetts Medical School
Shrewsbury, Shropshire
Explore the Possibilities and Advance with Us. You can view all open jobs by clicking here or use the following search form to find jobs that suit your specific career interests. Sr Director, Advancement Administration Job Number: 8 Category: Advancement Location: Shrewsbury, MA Shift: Day Exempt/Non-Exempt: Exempt Business Unit: UMass Chan Medical School Department: School - Adv-Executive Office - W400100 Job Type: Full-Time Salary Grade: 48 Union Code: Non Union Position -W60- Non Unit Professional Num. Openings: 1 Post Date: May 23, 2025 GENERAL SUMMARY OF POSITION: Reporting to the Vice Chancellor for Advancement, the Senior Director of Advancement Administration & Finance serves as the lead administrative officer for a fast-paced, high-functioning Advancement department that raises $50 million annually from a variety of constituency groups. This position is a member of the senior management team in the Advancement Office and is responsible for leading administrative and financial operations, human resources, information technology, donor records, and gift entry. Working under the guidance of the Vice Chancellor for Advancement, this position oversees budget development, departmental financial planning and management, gift accounting and records, business analysis, compliance, personnel administration, procurement, and space and property management. MAJOR RESPONSIBILITIES: Provide direct financial oversight and administrative management of a 25-person Advancement Office within UMass Chan Medical School that raises at least $50 million annually from individuals, corporations, and foundations across the globe. Manage a team that includes an Associate Director, Manager-Gift Processing & Data Analysis, and a Database Analyst. Establish annual performance goals for staff and conduct regular performance evaluations. Serve as a member of the Advancement Senior Leadership Team. Work collaboratively to implement the vision and strategic plan/goals of the Advancement Office with various departments. Manage the implementation of a new Advancement CRM in collaboration with the Database Analyst and UMass Foundation. Develop and administer the budget for the Advancement Office. Manage all aspects of human resources, including onboarding, exit processes, recruitment, professional development, and performance evaluations. Liaise with UMass Chan HR and related organizations. Serve as liaison to UMass Chans Office of Financial Services and Grants and Contracts Administration. Interact regularly with the UMass Foundation and the UMass Presidents Office regarding trustee reporting, endowment, ad hoc reporting, and database/software management. Oversee procurement of office services, supplies, equipment, and property management, including contracts and inventories. Engage with university donors and friends, maintaining high standards of fiscal responsibility, data integrity, and customer service. Oversee facilities planning and utilization, ensuring resources support the advancement program. Manage gift processing and financial functions, establishing priorities, policies, and procedures. Ensure accuracy and timeliness of donor and gift records, complying with policies, IRS regulations, and industry standards. Participate in university task forces, advisory committees, and councils as needed. Perform other duties as assigned. REQUIRED QUALIFICATIONS: 10+ years of advancement or related experience, including management experience. Knowledge of non-profit fundraising, especially in complex environments like large medical or higher education organizations. Proven management skills, including supervision and delegation. Experience with budget management. Ability to work under pressure in a fast-paced setting. Experience with Advancement CRMs; Salesforce and Peoplesoft experience is a plus. Strong conceptual, problem-solving, attention to detail, and task completion skills. Ability to recruit, mentor, and develop staff. Understanding of confidentiality requirements. Ability to interact effectively with internal and external constituencies. Excellent interpersonal, verbal, and written communication skills, with sound judgment. Diplomatic negotiation skills. Ability to handle multiple tasks efficiently. Results-oriented team player. Flexibility to work some nights and weekends as needed. Proficiency in Microsoft Word, Excel, PowerPoint, Outlook, and Teams. UMass Chan Medical School was among 23 companies recognized as 2023 "DEI champions" by The Boston Globe. Named a U.S. News & World Report "2023 BEST MEDICAL GRAD SCHOOL" for Primary Care and Research.
Jul 16, 2025
Full time
Explore the Possibilities and Advance with Us. You can view all open jobs by clicking here or use the following search form to find jobs that suit your specific career interests. Sr Director, Advancement Administration Job Number: 8 Category: Advancement Location: Shrewsbury, MA Shift: Day Exempt/Non-Exempt: Exempt Business Unit: UMass Chan Medical School Department: School - Adv-Executive Office - W400100 Job Type: Full-Time Salary Grade: 48 Union Code: Non Union Position -W60- Non Unit Professional Num. Openings: 1 Post Date: May 23, 2025 GENERAL SUMMARY OF POSITION: Reporting to the Vice Chancellor for Advancement, the Senior Director of Advancement Administration & Finance serves as the lead administrative officer for a fast-paced, high-functioning Advancement department that raises $50 million annually from a variety of constituency groups. This position is a member of the senior management team in the Advancement Office and is responsible for leading administrative and financial operations, human resources, information technology, donor records, and gift entry. Working under the guidance of the Vice Chancellor for Advancement, this position oversees budget development, departmental financial planning and management, gift accounting and records, business analysis, compliance, personnel administration, procurement, and space and property management. MAJOR RESPONSIBILITIES: Provide direct financial oversight and administrative management of a 25-person Advancement Office within UMass Chan Medical School that raises at least $50 million annually from individuals, corporations, and foundations across the globe. Manage a team that includes an Associate Director, Manager-Gift Processing & Data Analysis, and a Database Analyst. Establish annual performance goals for staff and conduct regular performance evaluations. Serve as a member of the Advancement Senior Leadership Team. Work collaboratively to implement the vision and strategic plan/goals of the Advancement Office with various departments. Manage the implementation of a new Advancement CRM in collaboration with the Database Analyst and UMass Foundation. Develop and administer the budget for the Advancement Office. Manage all aspects of human resources, including onboarding, exit processes, recruitment, professional development, and performance evaluations. Liaise with UMass Chan HR and related organizations. Serve as liaison to UMass Chans Office of Financial Services and Grants and Contracts Administration. Interact regularly with the UMass Foundation and the UMass Presidents Office regarding trustee reporting, endowment, ad hoc reporting, and database/software management. Oversee procurement of office services, supplies, equipment, and property management, including contracts and inventories. Engage with university donors and friends, maintaining high standards of fiscal responsibility, data integrity, and customer service. Oversee facilities planning and utilization, ensuring resources support the advancement program. Manage gift processing and financial functions, establishing priorities, policies, and procedures. Ensure accuracy and timeliness of donor and gift records, complying with policies, IRS regulations, and industry standards. Participate in university task forces, advisory committees, and councils as needed. Perform other duties as assigned. REQUIRED QUALIFICATIONS: 10+ years of advancement or related experience, including management experience. Knowledge of non-profit fundraising, especially in complex environments like large medical or higher education organizations. Proven management skills, including supervision and delegation. Experience with budget management. Ability to work under pressure in a fast-paced setting. Experience with Advancement CRMs; Salesforce and Peoplesoft experience is a plus. Strong conceptual, problem-solving, attention to detail, and task completion skills. Ability to recruit, mentor, and develop staff. Understanding of confidentiality requirements. Ability to interact effectively with internal and external constituencies. Excellent interpersonal, verbal, and written communication skills, with sound judgment. Diplomatic negotiation skills. Ability to handle multiple tasks efficiently. Results-oriented team player. Flexibility to work some nights and weekends as needed. Proficiency in Microsoft Word, Excel, PowerPoint, Outlook, and Teams. UMass Chan Medical School was among 23 companies recognized as 2023 "DEI champions" by The Boston Globe. Named a U.S. News & World Report "2023 BEST MEDICAL GRAD SCHOOL" for Primary Care and Research.
Customer Liaison Officer - Heathrow - Housing / Property sector Your new company A leading construction and infrastructure services business, is seeking x3 Customer Liaison Officers to join the team. These roles are initially for 3 months, with the possibility of extension. Working hours are Monday to Friday, 8am-4.30pm. Pay rate is £20.53/hr plus holiday. This is predominantly an office-based role, with occasional travel to site. Your new role As a Customer Liaison Officer, you'll report to the Site Manager and work within the Site Teams, to support the delivery of various planned programmes across the property portfolio. You will be the central point of contact for residents, providing clear and accurate communications regarding the works happening in their properties. Your responsibilities will include: Building and maintaining positive relationships Contacting residents - via phone & email Developing tailored support plans Conducting pre-works home visits, assisting with the moving and storage of possessions Keeping residents informed throughout the works Undertaking customer satisfaction surveys, supporting resident complaints Completing administration duties What you'll need to succeed You'll have previous experience in an office-based customer service/administration position within the construction, housing or property sectors. Experience speaking to residents/homeowners/tenants is ideal. You'll also have excellent time management and organisational skills, strong IT literacy and a full UK driving licence (essential ). You will live a commutable distance of Heathrow. This is an immediate start so applicants will need to be on less than a weeks notice. What you'll get in return You'll receive an hourly rate of £20.53/hr plus 28 days holiday. Working hours are Monday to Friday 8am to 4.30pm. Free parking is available on site. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Jul 16, 2025
Seasonal
Customer Liaison Officer - Heathrow - Housing / Property sector Your new company A leading construction and infrastructure services business, is seeking x3 Customer Liaison Officers to join the team. These roles are initially for 3 months, with the possibility of extension. Working hours are Monday to Friday, 8am-4.30pm. Pay rate is £20.53/hr plus holiday. This is predominantly an office-based role, with occasional travel to site. Your new role As a Customer Liaison Officer, you'll report to the Site Manager and work within the Site Teams, to support the delivery of various planned programmes across the property portfolio. You will be the central point of contact for residents, providing clear and accurate communications regarding the works happening in their properties. Your responsibilities will include: Building and maintaining positive relationships Contacting residents - via phone & email Developing tailored support plans Conducting pre-works home visits, assisting with the moving and storage of possessions Keeping residents informed throughout the works Undertaking customer satisfaction surveys, supporting resident complaints Completing administration duties What you'll need to succeed You'll have previous experience in an office-based customer service/administration position within the construction, housing or property sectors. Experience speaking to residents/homeowners/tenants is ideal. You'll also have excellent time management and organisational skills, strong IT literacy and a full UK driving licence (essential ). You will live a commutable distance of Heathrow. This is an immediate start so applicants will need to be on less than a weeks notice. What you'll get in return You'll receive an hourly rate of £20.53/hr plus 28 days holiday. Working hours are Monday to Friday 8am to 4.30pm. Free parking is available on site. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Morgan Sindall Property Services
Waltham Abbey, Essex
Resident Liaison Officer Epping £25,000 - £33,000 per annum + Benefits Permanent Full Time We are looking for a motivated Resident Liaison Officer to join our team covering Epping, Waltham Abbey, Loughton and Debden etc districts. About the role As our Resident Liaison Officer, you will serve as the primary point of contact between residents, project stakeholders, and the construction team. The successful candidate will be responsible for fostering positive relationships with residents, addressing their concerns, and ensuring that their needs are met. Working to deliver the best quality service, you ll be responsible for a first-class liaison and administrative support to our project team in a professional and efficient manner. About You Candidates will have experience as a Resident Liaison Officer, ideally within social housing environment, coupled with the ability to establish and maintain effective customer relationships with residents from diverse backgrounds. Well organised and empathetic, you ll have excellent verbal, professional telephone manner and written communication skills. IT literate with experience working with all Microsoft programmes. An interest in decarbonisation works and experience with the EasyBOP system would be beneficial but are by no means essential. You must hold a clean valid UK driving licence and be willing to travel from property to property. Benefits Profit Share Discretionary Annual Bonus Scheme 26 Days Holiday & Bank Hols Enhanced Pension Plan Private Medical Insurance (Including 24hr GP) Life Assurance Share Save Enhanced Maternity & Paternity Pay Work Perks Discounts & Vouchers Buy & Sell Holiday Flexible Working & Flexible Bank Holidays Cycle to Work Volunteering (2 days paid) Learning & Development Opportunities Extensive Wellbeing Support, including EAP Loyalty & Values Awards Funded Professional Subscription About Us Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works. With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first. Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success. MSPS are proud to support the resettlement of armed forces personnel. We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of appropriate candidates.
Jul 16, 2025
Full time
Resident Liaison Officer Epping £25,000 - £33,000 per annum + Benefits Permanent Full Time We are looking for a motivated Resident Liaison Officer to join our team covering Epping, Waltham Abbey, Loughton and Debden etc districts. About the role As our Resident Liaison Officer, you will serve as the primary point of contact between residents, project stakeholders, and the construction team. The successful candidate will be responsible for fostering positive relationships with residents, addressing their concerns, and ensuring that their needs are met. Working to deliver the best quality service, you ll be responsible for a first-class liaison and administrative support to our project team in a professional and efficient manner. About You Candidates will have experience as a Resident Liaison Officer, ideally within social housing environment, coupled with the ability to establish and maintain effective customer relationships with residents from diverse backgrounds. Well organised and empathetic, you ll have excellent verbal, professional telephone manner and written communication skills. IT literate with experience working with all Microsoft programmes. An interest in decarbonisation works and experience with the EasyBOP system would be beneficial but are by no means essential. You must hold a clean valid UK driving licence and be willing to travel from property to property. Benefits Profit Share Discretionary Annual Bonus Scheme 26 Days Holiday & Bank Hols Enhanced Pension Plan Private Medical Insurance (Including 24hr GP) Life Assurance Share Save Enhanced Maternity & Paternity Pay Work Perks Discounts & Vouchers Buy & Sell Holiday Flexible Working & Flexible Bank Holidays Cycle to Work Volunteering (2 days paid) Learning & Development Opportunities Extensive Wellbeing Support, including EAP Loyalty & Values Awards Funded Professional Subscription About Us Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works. With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first. Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success. MSPS are proud to support the resettlement of armed forces personnel. We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of appropriate candidates.
MMP Consultancy are looking to recruit a Resident Liaison Officer for a Social Housing Contractor on a Permanent basis. You will be based in their Sussex office and working on the Sussex contract. However, will be required to travel to the Sittingbourne office once a week. Key Responsibilities: Providing customer service to residents and customers Arranging appointments for residents with Trades people in a cost effective and organised manner Dealing with queries from residents, changing appointments Rescheduling appointments using our planning tools Logging current jobs onto our job management system/database Working with Supervisors and trades people to organise and schedule work Updating and changing information as the job changes Ordering equipment needed for the job The key person communicating between the resident and maintenance worker Keeping all activity logged and up-to-date in an accurate manner Liaising with staff at customer sites keeping them up-to-date with progress information Follow the company's policies and procedures at all times Cooperate with colleagues from other Departments in a timely manner if and when necessary Provide information to your line manager in a timely manner when requested to do so Follow and support policies, procedures, initiatives and work instructions related to sustainability improvement and environmental compliance Working predominantly on DRS ensuring operatives days are planned maximising productivity re-arranging works where necessary to optimise the operatives route Receiving phone calls from operatives on site
Jul 16, 2025
Full time
MMP Consultancy are looking to recruit a Resident Liaison Officer for a Social Housing Contractor on a Permanent basis. You will be based in their Sussex office and working on the Sussex contract. However, will be required to travel to the Sittingbourne office once a week. Key Responsibilities: Providing customer service to residents and customers Arranging appointments for residents with Trades people in a cost effective and organised manner Dealing with queries from residents, changing appointments Rescheduling appointments using our planning tools Logging current jobs onto our job management system/database Working with Supervisors and trades people to organise and schedule work Updating and changing information as the job changes Ordering equipment needed for the job The key person communicating between the resident and maintenance worker Keeping all activity logged and up-to-date in an accurate manner Liaising with staff at customer sites keeping them up-to-date with progress information Follow the company's policies and procedures at all times Cooperate with colleagues from other Departments in a timely manner if and when necessary Provide information to your line manager in a timely manner when requested to do so Follow and support policies, procedures, initiatives and work instructions related to sustainability improvement and environmental compliance Working predominantly on DRS ensuring operatives days are planned maximising productivity re-arranging works where necessary to optimise the operatives route Receiving phone calls from operatives on site
About the Company; We are looking for a motivated and detail-focused individual to join our team in delivering high-quality retrofit assessments across the South Yorkshire and Derbyshire area. This role plays a key part in helping secure funding for energy efficiency improvements in both privately owned homes and properties managed by housing associations and social housing partners. Ongoing CPD will be fully supported, with regular reviews to identify opportunities for upskilling-such as training in air tightness testing and other complementary competencies.Key Responsibilities: Conducting Energy Assessments In Accordance with PAS2035:2019 requirements and in line with Accreditation Body Standards Using in-house solutions or customer-provided solutions to perform energy assessments required for SHDF/ECO4/GBIS funding Travel within the West Yorkshire region to conduct energy assessments for Sustainable Energy Services and Sustainable Building Services as needed Visit locations where energy assessors are required to support assessments and reviews of properties needing energy efficiency upgrades Collaborate with subcontracted Retrofit Coordinators to ensure a cohesive approach to funding requirements, especially when lodging to Trustmark Organise diaries by coordinating with the Sustainable Energy Services team or the Local Site Manager/Tenant Liaison Officers to access residents' homes at appropriate times Ensure all documentation is collected and administered correctly for relevant parties (administrators, Retrofit Coordinators, or managers) to review Maintain a presentable, punctual, and professional demeanour while engaging with residents, customers, community members, and company employees Communicate availability and weekly plans to management to facilitate effective capacity utilisation. This role will be based in South Yorkshire and North Derbyshire, mainly Chesterfield and Doncaster regions. Experience: Ideal candidates should have at least two years of experience in surveying or assessing properties for energy efficiency improvements. Qualifications: Applicants must possess a Level 3 Certificate in Domestic Energy Assessment or Retrofit Assessment. Renumeration Package: Salary: 40,000 to 44,000 Car Allowance: 4,500 Bonus Scheme Rewards & Benefits: Enhance pension contributions Employer paid Healthcare Cash Plan Enhanced Maternity Pay Employee Assistance Programme Support for Continuous Professional Development
Jul 16, 2025
Full time
About the Company; We are looking for a motivated and detail-focused individual to join our team in delivering high-quality retrofit assessments across the South Yorkshire and Derbyshire area. This role plays a key part in helping secure funding for energy efficiency improvements in both privately owned homes and properties managed by housing associations and social housing partners. Ongoing CPD will be fully supported, with regular reviews to identify opportunities for upskilling-such as training in air tightness testing and other complementary competencies.Key Responsibilities: Conducting Energy Assessments In Accordance with PAS2035:2019 requirements and in line with Accreditation Body Standards Using in-house solutions or customer-provided solutions to perform energy assessments required for SHDF/ECO4/GBIS funding Travel within the West Yorkshire region to conduct energy assessments for Sustainable Energy Services and Sustainable Building Services as needed Visit locations where energy assessors are required to support assessments and reviews of properties needing energy efficiency upgrades Collaborate with subcontracted Retrofit Coordinators to ensure a cohesive approach to funding requirements, especially when lodging to Trustmark Organise diaries by coordinating with the Sustainable Energy Services team or the Local Site Manager/Tenant Liaison Officers to access residents' homes at appropriate times Ensure all documentation is collected and administered correctly for relevant parties (administrators, Retrofit Coordinators, or managers) to review Maintain a presentable, punctual, and professional demeanour while engaging with residents, customers, community members, and company employees Communicate availability and weekly plans to management to facilitate effective capacity utilisation. This role will be based in South Yorkshire and North Derbyshire, mainly Chesterfield and Doncaster regions. Experience: Ideal candidates should have at least two years of experience in surveying or assessing properties for energy efficiency improvements. Qualifications: Applicants must possess a Level 3 Certificate in Domestic Energy Assessment or Retrofit Assessment. Renumeration Package: Salary: 40,000 to 44,000 Car Allowance: 4,500 Bonus Scheme Rewards & Benefits: Enhance pension contributions Employer paid Healthcare Cash Plan Enhanced Maternity Pay Employee Assistance Programme Support for Continuous Professional Development
Resident Liaison Officer - Repairs and Maintenance in Social Housing Based in Hastings with travel to Kent 1 day per week Full time, permanent £28,000 per annum + company vehicle We are working with a leading Social Housing repairs & maintenance contractor to recruit a full time, permanent Resident Liaison Officer to join their team based in Hastings click apply for full job details
Jul 16, 2025
Full time
Resident Liaison Officer - Repairs and Maintenance in Social Housing Based in Hastings with travel to Kent 1 day per week Full time, permanent £28,000 per annum + company vehicle We are working with a leading Social Housing repairs & maintenance contractor to recruit a full time, permanent Resident Liaison Officer to join their team based in Hastings click apply for full job details
Resident Liaison Officer (RLO) Location: Bournemouth Project: Re-Cladding Scheme Occupied Residential Block (60 Flats) Salary: £35,000 + Package (Permanent) or Competitive Day Rate (Freelance/Part-Time) Blaymires Recruitment is proud to be working with a specialist Facades Contractor based near Romsey, currently seeking a Resident Liaison Officer (RLO) to support the delivery of a significant £2M re click apply for full job details
Jul 16, 2025
Full time
Resident Liaison Officer (RLO) Location: Bournemouth Project: Re-Cladding Scheme Occupied Residential Block (60 Flats) Salary: £35,000 + Package (Permanent) or Competitive Day Rate (Freelance/Part-Time) Blaymires Recruitment is proud to be working with a specialist Facades Contractor based near Romsey, currently seeking a Resident Liaison Officer (RLO) to support the delivery of a significant £2M re click apply for full job details
Go back South Tyneside and Sunderland NHS Foundation Trust Undergraduate Services Manager The closing date is 17 July 2025 The MedicalUndergraduate Team have an exciting opportunity within South Tyneside andSunderland Foundation Trust to appoint an Undergraduate Services Manager. TheUndergraduate Services Manager will workalongside Teaching Fellows and Clinical Educators to facilitate the delivery ofthe Newcastle Medical School Curriculum. We are available to meet prospective candidates and give them theopportunity to visit the department and meet colleagues with whom they will beworking. We find this helps candidates to gain a greater understanding of thedepartment and the post and to find out if they would be happy joining ourteam. Trish Storey, LEP Manager on ext 42450 Main duties of the job To fulfil a senioradministrative role within the undergraduate teaching department and the widermedical education department. To manage the teachingand examination activities of the Undergraduate teams for 180 Medical Students. Working closely with theDirector of Undergraduate Studies and the Medical Education manager and othersenior professionals the post holder will act as a student liaison officer,promoting supporting undergraduate education within South Tyneside and SunderlandNHS Foundation Trust. The role will beresponsible for managing the co-ordination of medical student placements withinthe organization and administration of medical student academic examinationswithin STSFT. Thepost holder will manage the administrative staff within the Undergraduate Medical Education About us Please help us by adding your telephone number to your application form this will allow us to contact you quickly if required. One Team One Trust - There are many reasons to work at our Trust. From our commitment to putting people first to our accessible services and award winning teams. We have a passion for research, innovation and tackling inequalities. We are committed to respect, fairness and civility and promote a compassionate, caring and positive culture / working environment. We welcome all applications irrespective of peoples race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups. Looking after our workforces health and wellbeing is a priority for STSFT. We also provide access to high quality education, training, career progression and support. Flexible working is supported via the Trust's Flexible Working Policy. The Trust employs around 8,600 people and provides a range of hospital services to a local community of around 430,000 residents. We also provide a range of more specialised services outside this area, in some cases to a population as great as 860,000. We offer our staff outstanding benefits - Fitness Centre (SRH), libraries at both hospital sites, chaplaincy support and access to a Childcare Co-ordinator to help staff with childcare arrangements. The Trust will not accept applications which are found to be AI generated. Job responsibilities To fulfil a senioradministrative role within the undergraduate teaching department and the widermedical education department. To manage the teachingand examination activities of the Undergraduate teams for 180 Medical Students. Working closely with theDirector of Undergraduate Studies and the Medical Education manager and othersenior professionals the post holder will act as a student liaison officer,promoting supporting undergraduate education within South Tyneside and SunderlandNHS Foundation Trust. The role will beresponsible for managing the co-ordination of medical student placements withinthe organization and administration of medical student academic examinationswithin STSFT. The post holder willmanage the administrative staff within the Undergraduate medical educationdepartment. They will monitor workloadsand ensure fair distribution according to the various team roles. They will ensureadequate cover of staff, particularly around Student Examination dates. Performappraisals, leave and performance issues, working collaboratively with theMedical Education Manager. PLEASE REFER TO THE ATTACHED JOB DESCRIPTION FOR FULL DUTIES OF THE ROLE Please note the Trust are not able to offer SkilledWorker Sponsorship for this role as it does not meet the UKVI thresholdrequirements. Applicants are requestedto consider this when making their application.Please visit Gov.UK for further information Person Specification Qualifications Relevant Degree level qualification or demonstrable equivalent experience, or a Diploma level 5 Qualification, plus experience or NVQ 4/BTEC 4 in Business Administration or equivalent. Experience Knowledge and experience of the NHS and/or educational environment essential Must have knowledge and experience of administrative procedures relating to NHS settings. Proficient in use of Microsoft Office, Word, Excel, Outlook and PowerPoint. Minute taking Organisational skills Be able to work under pressure/deadlines Managing a team of people/delegation of work Ability to set up and run office systems Experience of complex data analysis. Staff development and training. Project management Experience of change management Physical skills Moving and handling Ability to sit at workstation to perform the post Concentration required for checking data and computer inputting Travel between sites and to off site meetings Skills and Knowledge Significant knowledge and experience of leading a range of services including responsibility of functions e.g. Performance, HR Good working knowledge of performance management of services and staff. Demonstrable understanding of the operational management of the NHS. Previous experience of managing and leading change and quality improvement. Ability to analyse working systems and to propose, develop and implement improvements. Excellent understanding of written and spoken English with demonstrable comprehensive skills. Excellent literacy and numeracy skills Excellent interpersonal and communication skills face to face, on the telephone and on-line Advanced administration skills Excellent organisation skills working to a high standard Experience of effective staff management Employer name South Tyneside and Sunderland NHS Foundation Trust £29,970 to £36,483 a year£31,049 - £37,796 (25/26 pay award pending)
Jul 16, 2025
Full time
Go back South Tyneside and Sunderland NHS Foundation Trust Undergraduate Services Manager The closing date is 17 July 2025 The MedicalUndergraduate Team have an exciting opportunity within South Tyneside andSunderland Foundation Trust to appoint an Undergraduate Services Manager. TheUndergraduate Services Manager will workalongside Teaching Fellows and Clinical Educators to facilitate the delivery ofthe Newcastle Medical School Curriculum. We are available to meet prospective candidates and give them theopportunity to visit the department and meet colleagues with whom they will beworking. We find this helps candidates to gain a greater understanding of thedepartment and the post and to find out if they would be happy joining ourteam. Trish Storey, LEP Manager on ext 42450 Main duties of the job To fulfil a senioradministrative role within the undergraduate teaching department and the widermedical education department. To manage the teachingand examination activities of the Undergraduate teams for 180 Medical Students. Working closely with theDirector of Undergraduate Studies and the Medical Education manager and othersenior professionals the post holder will act as a student liaison officer,promoting supporting undergraduate education within South Tyneside and SunderlandNHS Foundation Trust. The role will beresponsible for managing the co-ordination of medical student placements withinthe organization and administration of medical student academic examinationswithin STSFT. Thepost holder will manage the administrative staff within the Undergraduate Medical Education About us Please help us by adding your telephone number to your application form this will allow us to contact you quickly if required. One Team One Trust - There are many reasons to work at our Trust. From our commitment to putting people first to our accessible services and award winning teams. We have a passion for research, innovation and tackling inequalities. We are committed to respect, fairness and civility and promote a compassionate, caring and positive culture / working environment. We welcome all applications irrespective of peoples race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups. Looking after our workforces health and wellbeing is a priority for STSFT. We also provide access to high quality education, training, career progression and support. Flexible working is supported via the Trust's Flexible Working Policy. The Trust employs around 8,600 people and provides a range of hospital services to a local community of around 430,000 residents. We also provide a range of more specialised services outside this area, in some cases to a population as great as 860,000. We offer our staff outstanding benefits - Fitness Centre (SRH), libraries at both hospital sites, chaplaincy support and access to a Childcare Co-ordinator to help staff with childcare arrangements. The Trust will not accept applications which are found to be AI generated. Job responsibilities To fulfil a senioradministrative role within the undergraduate teaching department and the widermedical education department. To manage the teachingand examination activities of the Undergraduate teams for 180 Medical Students. Working closely with theDirector of Undergraduate Studies and the Medical Education manager and othersenior professionals the post holder will act as a student liaison officer,promoting supporting undergraduate education within South Tyneside and SunderlandNHS Foundation Trust. The role will beresponsible for managing the co-ordination of medical student placements withinthe organization and administration of medical student academic examinationswithin STSFT. The post holder willmanage the administrative staff within the Undergraduate medical educationdepartment. They will monitor workloadsand ensure fair distribution according to the various team roles. They will ensureadequate cover of staff, particularly around Student Examination dates. Performappraisals, leave and performance issues, working collaboratively with theMedical Education Manager. PLEASE REFER TO THE ATTACHED JOB DESCRIPTION FOR FULL DUTIES OF THE ROLE Please note the Trust are not able to offer SkilledWorker Sponsorship for this role as it does not meet the UKVI thresholdrequirements. Applicants are requestedto consider this when making their application.Please visit Gov.UK for further information Person Specification Qualifications Relevant Degree level qualification or demonstrable equivalent experience, or a Diploma level 5 Qualification, plus experience or NVQ 4/BTEC 4 in Business Administration or equivalent. Experience Knowledge and experience of the NHS and/or educational environment essential Must have knowledge and experience of administrative procedures relating to NHS settings. Proficient in use of Microsoft Office, Word, Excel, Outlook and PowerPoint. Minute taking Organisational skills Be able to work under pressure/deadlines Managing a team of people/delegation of work Ability to set up and run office systems Experience of complex data analysis. Staff development and training. Project management Experience of change management Physical skills Moving and handling Ability to sit at workstation to perform the post Concentration required for checking data and computer inputting Travel between sites and to off site meetings Skills and Knowledge Significant knowledge and experience of leading a range of services including responsibility of functions e.g. Performance, HR Good working knowledge of performance management of services and staff. Demonstrable understanding of the operational management of the NHS. Previous experience of managing and leading change and quality improvement. Ability to analyse working systems and to propose, develop and implement improvements. Excellent understanding of written and spoken English with demonstrable comprehensive skills. Excellent literacy and numeracy skills Excellent interpersonal and communication skills face to face, on the telephone and on-line Advanced administration skills Excellent organisation skills working to a high standard Experience of effective staff management Employer name South Tyneside and Sunderland NHS Foundation Trust £29,970 to £36,483 a year£31,049 - £37,796 (25/26 pay award pending)
We are working with a local authority delivering a major energy efficiency and retrofit programme across their housing stock and are looking to appoint a Resident Liaison Officer to support this work. The role is part-time, 2 days per week, with 1 day on-site and 1 day remote or attending appointments. There is flexibility on working days, though Tuesday is preferred. The council has secured over £8 million in funding across multiple projects and is committed to upgrading the energy performance of council homes to meet EPC Band B by 2030. You will be responsible for ensuring residents are fully informed and supported throughout the works, particularly in gaining access to homes, communicating the scope and purpose of the works, and addressing any concerns that arise. The Role Act as the main point of contact for residents during retrofit and major works projects Facilitate access to properties for surveyors, contractors and project teams, with particular attention to vulnerable households Ensure that residents are kept well-informed through written communications, meetings and on-site engagement Produce newsletters, social media updates, and consultation material where needed Support the implementation of the customer care policy, complaints process, and ensure resolution of any issues raised Work closely with tenancy management, ASB and project delivery teams to support programme success and minimise disruption to residents Maintain accurate records of contact, access arrangements and resident preferences Provide feedback to project managers on recurring issues or risks arising from engagement Key Requirements Experience in a resident-facing or customer service role within a housing, property or construction environment Excellent communication skills, with the ability to engage sensitively and confidently with diverse audiences Strong organisational skills, able to manage appointments and site visits across multiple projects Ability to work both independently and collaboratively within a wider project team Knowledge or experience of retrofit/energy efficiency projects is desirable but not essential Experience of working within local authority or social housing settings is an advantage How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Jul 16, 2025
Contractor
We are working with a local authority delivering a major energy efficiency and retrofit programme across their housing stock and are looking to appoint a Resident Liaison Officer to support this work. The role is part-time, 2 days per week, with 1 day on-site and 1 day remote or attending appointments. There is flexibility on working days, though Tuesday is preferred. The council has secured over £8 million in funding across multiple projects and is committed to upgrading the energy performance of council homes to meet EPC Band B by 2030. You will be responsible for ensuring residents are fully informed and supported throughout the works, particularly in gaining access to homes, communicating the scope and purpose of the works, and addressing any concerns that arise. The Role Act as the main point of contact for residents during retrofit and major works projects Facilitate access to properties for surveyors, contractors and project teams, with particular attention to vulnerable households Ensure that residents are kept well-informed through written communications, meetings and on-site engagement Produce newsletters, social media updates, and consultation material where needed Support the implementation of the customer care policy, complaints process, and ensure resolution of any issues raised Work closely with tenancy management, ASB and project delivery teams to support programme success and minimise disruption to residents Maintain accurate records of contact, access arrangements and resident preferences Provide feedback to project managers on recurring issues or risks arising from engagement Key Requirements Experience in a resident-facing or customer service role within a housing, property or construction environment Excellent communication skills, with the ability to engage sensitively and confidently with diverse audiences Strong organisational skills, able to manage appointments and site visits across multiple projects Ability to work both independently and collaboratively within a wider project team Knowledge or experience of retrofit/energy efficiency projects is desirable but not essential Experience of working within local authority or social housing settings is an advantage How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Reference: 1710 Salary: £52,305 per annum Contract type: Permanent Contract details: Permanent Location: One West Point The Old Oak and Park Royal Development Corporation (OPDC) is a Mayoral Development Corporation (MDC), established by the Mayor of London to bring forward the regeneration of the Old Oak Opportunity area, spanning land in three London boroughs - Ealing, Brent and Hammersmith & Fulham. The Old Oak and Park Royal Opportunity Area is one of the most exciting and important regeneration opportunities in the UK - aiming to create an accessible, welcoming and well-connected urban district, centred around the new High Speed 2 station at Old Oak Common, with tens of thousands of new high-quality and affordable homes; good quality, well-paid jobs and shops; facilities, sustainable travel connections and public green space. Delivery Directorate The Senior Asset Management Officer will be part of the Delivery Directorate who are responsible for driving the physical, economic, and social regeneration of the Old Oak and Park Royal areas. This includes overseeing land assembly, infrastructure development, and the implementation of regeneration strategies alongside managing its existing assets. The Directorate aims to create a successful and sustainable development in Old Oak and Park Royal with maximum benefits for local communities and the wider London areas. About the team The Asset Management team plays an important role in both the current and future delivery of OPDC's vision and objectives for the area. The Senior Asset Management Officer will report to the Senior Asset Manager. For OPDC, the core functions of asset management include the following (not in priority order): Strategic asset management function for OPDC - providing direction and planning in relation OPDC's property related assets. Management of all leases in relation to OPDC properties, with the support of the Facilities Management function and Managing Agent partners. Management of finances related to service charge accounts, with the support of the OPDC finance team as well as holding responsibility for a defined property budget. Close working relationship and liaison with OPDC Delivery team to support the development of the OPDC property portfolio to align with the organisation's corporate objectives and regeneration strategy. OPDC currently has a number of property interests/ sites within its portfolio with more due to be acquired. They include both commercial and residential uses with a variety of different occupants. About the role The Senior Asset Management Officer plays a crucial role in supporting the performance of real estate assets within the OPDC area. This role involves providing clear support to the Senior Asset Manager across OPDC's portfolio including strategic planning, financial analysis, and operational management to support the regeneration goals of the OPDC. They will help to ensure compliance and effective property and estate management of the land and property portfolio that OPDC manages, as well as the organisation's new acquisitions. Working with managing agent partners, the Facilities Management function, and senior colleagues, the Senior Asset Management Officer supports in implementing OPDC's Asset and Estate Management Plan ensuring successful operational delivery of its asset management function, effective lease management including service charge administration, and supports the continuous improvement of the asset management function as the portfolio grows over time. What your day will look like Your day may involve but not be limited to the following activities: Provide administrative assistance to the Senior Asset Manager, including scheduling meetings, managing correspondence, and maintaining records. Assist in the collection, organisation, and analysis of property data, including financial metrics and performance indicators. Support lease negotiations, renewals, and tenant relations by assisting with documents and coordinating communications. Coordinate with property management team to ensure timely maintenance and compliance with regulations. Help prepare regular reports on asset performance, financial metrics, and strategic initiatives for senior management. Skills, knowledge and experience To be considered for the role you must meet the following essential criteria: Bachelor's degree in Real Estate, Finance, Business Administration, or related field (or equivalent experience). Minimum of 2 years of experience in real estate, property management, or related roles. Strong organisational and administrative skills. Confidence and interpersonal skills to engage at all levels, both written and oral. Proficiency in property management software and Microsoft Office Suite. Ability to manage supply chain partners / service delivery partners. Behavioural Competencies Building and Managing Relationships is developing rapport and working effectively with a diverse range of people, sharing knowledge and skills to deliver shared goals. Level 3 indicators of effective performance Actively engages partners and encourages others to build relationships that support GLA objectives. Understands and recognises the contributions that staff at all levels make to delivering priorities. Proactively manages partner relationships, preventing or resolving any conflict. Adapts style to work effectively with partners, building consensus, trust and respect. Delivers objectives by bringing together diverse stakeholders to work effectively in partnership. Invests time in relationships that have limited organisational benefit. Misses opportunities to build new relationships or work in partnership. Communicating and influencing is presenting information and arguments clearly and convincingly so that others see us as credible and articulate and engage with us. Level 3 indicators of effective performance Encourages and supports teams in engaging in transparent and inclusive communication. Influences others and gains buy-in using compelling, well thought through arguments. Negotiates effectively to deliver GLA priorities. Synthesises the complex viewpoints of others, recognises where compromise is necessary and brokers agreement. Advocates positively for the GLA both within and outside the organization. Organisational Awareness is understanding and being sensitive to organisational dynamics, culture and politics across and beyond the GLA and shaping our approach accordingly. Level 3 indicators of effective performance Uses understanding of differences between the GLA and its partners to improve working relationships. Helps others understand the GLA and the complex environment in which it operates. Translates changing political agendas into tangible actions. Considers the diverse needs of Londoners in formulating GLA objectives. Helps others understand how the media and external perceptions of the GLA influence work. Planning and Organising is understanding and being sensitive to organisational dynamics, culture and politics across. Level 3 indicators of effective performance Monitors allocations of resources, anticipating changing requirements that may impact work delivery. Ensures evaluation processes are in place to measure project benefits. Identifies and consults with sponsors or stakeholders in planning work. Implements quality measures to ensure directorate output is of a high standard. Negotiates realistic timescales for work delivery, ensuring team deliverables can be met. OPDC follows the GLA Competency Framework Guidelines. Further detailing each competency and the different level indicators can be found here: GLA Competency Framework. Benefits OPDC staff are hybrid working up to 3 days a week in our offices and remotely depending on their role. As part of this, you will need to split your time between home working and coming into the office. In addition to a good salary package, you will be paid every four weeks, providing frequent salary payments. We also offer an attractive range of benefits including 30 days' annual leave, interest free season ticket loan, interest free bicycle loan and a career average pension scheme with the option to add to build up pension benefits with a separate provider alongside your LGPS pension via additional voluntary contributions. Additional Information Please note, all candidates will need to confirm that the information provided in this application form is true and correct. Should a candidate deliberately give false information, including the use of AI software, they understand that this would disqualify them from consideration. Successful candidates must undergo a criminal record (DBS) check but some roles may require additional security screening. Application closing date: 21 July 2025 at 23:59:00.
Jul 16, 2025
Full time
Reference: 1710 Salary: £52,305 per annum Contract type: Permanent Contract details: Permanent Location: One West Point The Old Oak and Park Royal Development Corporation (OPDC) is a Mayoral Development Corporation (MDC), established by the Mayor of London to bring forward the regeneration of the Old Oak Opportunity area, spanning land in three London boroughs - Ealing, Brent and Hammersmith & Fulham. The Old Oak and Park Royal Opportunity Area is one of the most exciting and important regeneration opportunities in the UK - aiming to create an accessible, welcoming and well-connected urban district, centred around the new High Speed 2 station at Old Oak Common, with tens of thousands of new high-quality and affordable homes; good quality, well-paid jobs and shops; facilities, sustainable travel connections and public green space. Delivery Directorate The Senior Asset Management Officer will be part of the Delivery Directorate who are responsible for driving the physical, economic, and social regeneration of the Old Oak and Park Royal areas. This includes overseeing land assembly, infrastructure development, and the implementation of regeneration strategies alongside managing its existing assets. The Directorate aims to create a successful and sustainable development in Old Oak and Park Royal with maximum benefits for local communities and the wider London areas. About the team The Asset Management team plays an important role in both the current and future delivery of OPDC's vision and objectives for the area. The Senior Asset Management Officer will report to the Senior Asset Manager. For OPDC, the core functions of asset management include the following (not in priority order): Strategic asset management function for OPDC - providing direction and planning in relation OPDC's property related assets. Management of all leases in relation to OPDC properties, with the support of the Facilities Management function and Managing Agent partners. Management of finances related to service charge accounts, with the support of the OPDC finance team as well as holding responsibility for a defined property budget. Close working relationship and liaison with OPDC Delivery team to support the development of the OPDC property portfolio to align with the organisation's corporate objectives and regeneration strategy. OPDC currently has a number of property interests/ sites within its portfolio with more due to be acquired. They include both commercial and residential uses with a variety of different occupants. About the role The Senior Asset Management Officer plays a crucial role in supporting the performance of real estate assets within the OPDC area. This role involves providing clear support to the Senior Asset Manager across OPDC's portfolio including strategic planning, financial analysis, and operational management to support the regeneration goals of the OPDC. They will help to ensure compliance and effective property and estate management of the land and property portfolio that OPDC manages, as well as the organisation's new acquisitions. Working with managing agent partners, the Facilities Management function, and senior colleagues, the Senior Asset Management Officer supports in implementing OPDC's Asset and Estate Management Plan ensuring successful operational delivery of its asset management function, effective lease management including service charge administration, and supports the continuous improvement of the asset management function as the portfolio grows over time. What your day will look like Your day may involve but not be limited to the following activities: Provide administrative assistance to the Senior Asset Manager, including scheduling meetings, managing correspondence, and maintaining records. Assist in the collection, organisation, and analysis of property data, including financial metrics and performance indicators. Support lease negotiations, renewals, and tenant relations by assisting with documents and coordinating communications. Coordinate with property management team to ensure timely maintenance and compliance with regulations. Help prepare regular reports on asset performance, financial metrics, and strategic initiatives for senior management. Skills, knowledge and experience To be considered for the role you must meet the following essential criteria: Bachelor's degree in Real Estate, Finance, Business Administration, or related field (or equivalent experience). Minimum of 2 years of experience in real estate, property management, or related roles. Strong organisational and administrative skills. Confidence and interpersonal skills to engage at all levels, both written and oral. Proficiency in property management software and Microsoft Office Suite. Ability to manage supply chain partners / service delivery partners. Behavioural Competencies Building and Managing Relationships is developing rapport and working effectively with a diverse range of people, sharing knowledge and skills to deliver shared goals. Level 3 indicators of effective performance Actively engages partners and encourages others to build relationships that support GLA objectives. Understands and recognises the contributions that staff at all levels make to delivering priorities. Proactively manages partner relationships, preventing or resolving any conflict. Adapts style to work effectively with partners, building consensus, trust and respect. Delivers objectives by bringing together diverse stakeholders to work effectively in partnership. Invests time in relationships that have limited organisational benefit. Misses opportunities to build new relationships or work in partnership. Communicating and influencing is presenting information and arguments clearly and convincingly so that others see us as credible and articulate and engage with us. Level 3 indicators of effective performance Encourages and supports teams in engaging in transparent and inclusive communication. Influences others and gains buy-in using compelling, well thought through arguments. Negotiates effectively to deliver GLA priorities. Synthesises the complex viewpoints of others, recognises where compromise is necessary and brokers agreement. Advocates positively for the GLA both within and outside the organization. Organisational Awareness is understanding and being sensitive to organisational dynamics, culture and politics across and beyond the GLA and shaping our approach accordingly. Level 3 indicators of effective performance Uses understanding of differences between the GLA and its partners to improve working relationships. Helps others understand the GLA and the complex environment in which it operates. Translates changing political agendas into tangible actions. Considers the diverse needs of Londoners in formulating GLA objectives. Helps others understand how the media and external perceptions of the GLA influence work. Planning and Organising is understanding and being sensitive to organisational dynamics, culture and politics across. Level 3 indicators of effective performance Monitors allocations of resources, anticipating changing requirements that may impact work delivery. Ensures evaluation processes are in place to measure project benefits. Identifies and consults with sponsors or stakeholders in planning work. Implements quality measures to ensure directorate output is of a high standard. Negotiates realistic timescales for work delivery, ensuring team deliverables can be met. OPDC follows the GLA Competency Framework Guidelines. Further detailing each competency and the different level indicators can be found here: GLA Competency Framework. Benefits OPDC staff are hybrid working up to 3 days a week in our offices and remotely depending on their role. As part of this, you will need to split your time between home working and coming into the office. In addition to a good salary package, you will be paid every four weeks, providing frequent salary payments. We also offer an attractive range of benefits including 30 days' annual leave, interest free season ticket loan, interest free bicycle loan and a career average pension scheme with the option to add to build up pension benefits with a separate provider alongside your LGPS pension via additional voluntary contributions. Additional Information Please note, all candidates will need to confirm that the information provided in this application form is true and correct. Should a candidate deliberately give false information, including the use of AI software, they understand that this would disqualify them from consideration. Successful candidates must undergo a criminal record (DBS) check but some roles may require additional security screening. Application closing date: 21 July 2025 at 23:59:00.
Experienced Resident Liaison officer required to start ASAP. Applicants must have at least 3 years experiecne in an RLO role , be available to start ASAP and have own vehicle ( Milage paid ) Pay rate 16.00 per Location : Norwich Duration : On going All applicants should hold the Valid ID and the right to work in the UK. Please contact us to apply.
Jul 16, 2025
Seasonal
Experienced Resident Liaison officer required to start ASAP. Applicants must have at least 3 years experiecne in an RLO role , be available to start ASAP and have own vehicle ( Milage paid ) Pay rate 16.00 per Location : Norwich Duration : On going All applicants should hold the Valid ID and the right to work in the UK. Please contact us to apply.
As a Customer Housing Lead (CHL), you'll drive an exceptional end-to-end customer journey, serving as the first point of escalation and ensuring customer satisfaction. Representing Octavia in the community, you'll manage escalated queries across rents, ASB, repairs, and lettings, working closely with internal and external stakeholders to secure the best outcomes. This fast-paced, customer-facing role requires strong housing and property management expertise, problem-solving skills, and autonomy. You'll support customers across all tenures, from move-in to tenancy completion, conducting property visits and connecting them with necessary services. With structured training and a clear development pathway, you'll have the freedom to manage your caseload and deliver a first-class customer experience. For more information, please visit - Key Responsibilities Through regular contact, develop and capture an in-depth knowledge of our customers, the communities in which they live and act as an internal and external advocate of resident priorities To develop and maintain positive relationships, and work in close partnership, with internal and external stakeholders to respond to resident priorities Manage and provide advice on a range of tenancy related issues including succession, mutual exchanges, assignments, transfers, enforcement of tenancy obligations and working closely with other teams in ensuring access for gas and emergency repairs and transfers Lead in responding to low-level neighbour nuisance issues which can be resolved through a simple intervention. Assist where specialist ASB investigation Officers are experiencing high demand in the management of low level ASB and Neighbour Nuisance cases Identifies and assists vulnerable tenants both directly and indirectly in close partnership with Octavia's care and support services and/or external agencies Act as the main point of escalation for complex customer queries (Rents, ASB, Repairs, tenancy support and Lettings) Enable customers to promote and participate in resident involvement activities in liaison with the Resident Involvement department ensuring that the teams are active and involved in arranging regular customer meetings and community events including at evenings and weekends Assist and carry out estate inspections with our Estate Services team Where the specialist team has limited capacity, assists with the investigation and management of tenancy fraud cases Works closely with the Income Team to prepare residents for welfare reform including financial capability risk assessments, basic household budgeting advice, initial guidance on accessing benefits and services on-line, and assisting in the recovery of low-level arrears via home visits and cold calling Manages complaints effectively by seeking to resolve at first point of contact, drafting first stage complaints, and identifying lessons learnt and required service improvements Works closely with Voids and aftercare teams to ensure residents are satisfied when moving into new properties, acting as both an internal client and resident advocate as well as supporting practical arrangements on the handover of schemes Undertakes a lead role on behalf of the team (for example leading on a policy area or provide practical briefing and guidance) Achieve defined customer measures and performance metrics in several areas, including all customer contact, self-service, low level ASB, Parking, Tenancy Fraud, Repairs, Getting to Know You Visits, vulnerable customers, rent arrears, one touch resolution, correspondence, and post new tenancy checks We are looking for individuals who will encompass our values and support one another in achieving their potential. For this position, we have listed the requirements we believe are essential for this role: Experience Demonstrated experience of working in a fast-paced customer service environment Proficient in the use of contact centre software and systems Experience of handling high volumes of multi-channel contact and case management Exceptional focus on delivering high levels of customer service with the ability to communicate effectively Demonstrated experience of dealing with a wide range of issues in a responsive, reliable and respectful way Experience of complaints and resolution Experience of keeping up to date with regulatory changes and service developments Knowledge Sound knowledge of other relevant legislation (Housing Acts, ASB, Crime and Policing Act, Racial, Disability and Sex Discrimination and tenancy enforcement) Sound knowledge of best practice in Neighbourhood Management, lettings, void control, budgets, and tenant involvement Understanding of best practice in & management of nuisance, harassment & anti-social behaviour Understanding of landlord and tenant relationships and responsibilities Knowledge of assessing individual needs in relation to vulnerability and referrals. Great organisation and time management skills, prioritising and ensuring targets are met Results orientated - knowledge of and able to consistently deliver against KPIs within an evolving landscape An interest in the Housing Sector and the responsibilities of social landlords Excellent negotiation skills The salary for this role is £40,828 per annum with up to 10% pension contribution. We also offer a fantastic additional benefits: Flexible-working Life Assurance Employee Wellbeing App/ Mental Health Support Online GP Service Cycle to work Opportunities for self-development with over 60 courses available to self-enrol Opportunities to volunteer in our Charity Retail Stores or on our Befriending Programme Together, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices of our employees. Everyone is welcome. Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.
Jul 15, 2025
Full time
As a Customer Housing Lead (CHL), you'll drive an exceptional end-to-end customer journey, serving as the first point of escalation and ensuring customer satisfaction. Representing Octavia in the community, you'll manage escalated queries across rents, ASB, repairs, and lettings, working closely with internal and external stakeholders to secure the best outcomes. This fast-paced, customer-facing role requires strong housing and property management expertise, problem-solving skills, and autonomy. You'll support customers across all tenures, from move-in to tenancy completion, conducting property visits and connecting them with necessary services. With structured training and a clear development pathway, you'll have the freedom to manage your caseload and deliver a first-class customer experience. For more information, please visit - Key Responsibilities Through regular contact, develop and capture an in-depth knowledge of our customers, the communities in which they live and act as an internal and external advocate of resident priorities To develop and maintain positive relationships, and work in close partnership, with internal and external stakeholders to respond to resident priorities Manage and provide advice on a range of tenancy related issues including succession, mutual exchanges, assignments, transfers, enforcement of tenancy obligations and working closely with other teams in ensuring access for gas and emergency repairs and transfers Lead in responding to low-level neighbour nuisance issues which can be resolved through a simple intervention. Assist where specialist ASB investigation Officers are experiencing high demand in the management of low level ASB and Neighbour Nuisance cases Identifies and assists vulnerable tenants both directly and indirectly in close partnership with Octavia's care and support services and/or external agencies Act as the main point of escalation for complex customer queries (Rents, ASB, Repairs, tenancy support and Lettings) Enable customers to promote and participate in resident involvement activities in liaison with the Resident Involvement department ensuring that the teams are active and involved in arranging regular customer meetings and community events including at evenings and weekends Assist and carry out estate inspections with our Estate Services team Where the specialist team has limited capacity, assists with the investigation and management of tenancy fraud cases Works closely with the Income Team to prepare residents for welfare reform including financial capability risk assessments, basic household budgeting advice, initial guidance on accessing benefits and services on-line, and assisting in the recovery of low-level arrears via home visits and cold calling Manages complaints effectively by seeking to resolve at first point of contact, drafting first stage complaints, and identifying lessons learnt and required service improvements Works closely with Voids and aftercare teams to ensure residents are satisfied when moving into new properties, acting as both an internal client and resident advocate as well as supporting practical arrangements on the handover of schemes Undertakes a lead role on behalf of the team (for example leading on a policy area or provide practical briefing and guidance) Achieve defined customer measures and performance metrics in several areas, including all customer contact, self-service, low level ASB, Parking, Tenancy Fraud, Repairs, Getting to Know You Visits, vulnerable customers, rent arrears, one touch resolution, correspondence, and post new tenancy checks We are looking for individuals who will encompass our values and support one another in achieving their potential. For this position, we have listed the requirements we believe are essential for this role: Experience Demonstrated experience of working in a fast-paced customer service environment Proficient in the use of contact centre software and systems Experience of handling high volumes of multi-channel contact and case management Exceptional focus on delivering high levels of customer service with the ability to communicate effectively Demonstrated experience of dealing with a wide range of issues in a responsive, reliable and respectful way Experience of complaints and resolution Experience of keeping up to date with regulatory changes and service developments Knowledge Sound knowledge of other relevant legislation (Housing Acts, ASB, Crime and Policing Act, Racial, Disability and Sex Discrimination and tenancy enforcement) Sound knowledge of best practice in Neighbourhood Management, lettings, void control, budgets, and tenant involvement Understanding of best practice in & management of nuisance, harassment & anti-social behaviour Understanding of landlord and tenant relationships and responsibilities Knowledge of assessing individual needs in relation to vulnerability and referrals. Great organisation and time management skills, prioritising and ensuring targets are met Results orientated - knowledge of and able to consistently deliver against KPIs within an evolving landscape An interest in the Housing Sector and the responsibilities of social landlords Excellent negotiation skills The salary for this role is £40,828 per annum with up to 10% pension contribution. We also offer a fantastic additional benefits: Flexible-working Life Assurance Employee Wellbeing App/ Mental Health Support Online GP Service Cycle to work Opportunities for self-development with over 60 courses available to self-enrol Opportunities to volunteer in our Charity Retail Stores or on our Befriending Programme Together, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices of our employees. Everyone is welcome. Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.
Looking for a Resident Liaison officer to join a leading Maintenance Contractor on an FRA contract Offering a competitive salary of 34,000 + car allowance and benefits Working on a Fire remediation contract you will provide support to a well established team that deliver refurbishments and repairs to social housing properties Your role will be to liaise with tenants regarding repairs, update on progress and make sure any complaints are received in accordance with policy and procures. Ensuring agreed targets are delivered within your service area and complaints received in accordance with policy and procedures Requirements: Previous experience in a RLO role within a similar industry, ideally Social Housing Have a full UK driving licence and access to own vehicle Are an excellent communicator comfortable with in person and telephone conversations If you are interested in this role, or would like more information please attach an updated cv and we will be in touch Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Jul 15, 2025
Full time
Looking for a Resident Liaison officer to join a leading Maintenance Contractor on an FRA contract Offering a competitive salary of 34,000 + car allowance and benefits Working on a Fire remediation contract you will provide support to a well established team that deliver refurbishments and repairs to social housing properties Your role will be to liaise with tenants regarding repairs, update on progress and make sure any complaints are received in accordance with policy and procures. Ensuring agreed targets are delivered within your service area and complaints received in accordance with policy and procedures Requirements: Previous experience in a RLO role within a similar industry, ideally Social Housing Have a full UK driving licence and access to own vehicle Are an excellent communicator comfortable with in person and telephone conversations If you are interested in this role, or would like more information please attach an updated cv and we will be in touch Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Resident Liaison Officer - Dartford Temp to Perm £18.71 Umbrella pay Required to drive, please only apply if you have a driving licence and own vehicle We are currently seeking a dedicated Resident Liaison Officer to work with our leading main contractor in the social housing sector. Based in SE London out of the dtartford office you will be a vital link between the site team, residents, and clients. You will be working on a social housing kitchen and bathroom refurbishment project. As Resident Liaison Officer you will be working on a refurbishment contract, where you will be accountable for: Keep residents informed about project progress, communicating updates and any alterations to the schedule. Serve as the primary contact point, delivering a courteous and flexible service to both residents and staff. Resolve issues, book appointments, manage schedules and address complaints by coordinating with all relevant parties. Foster positive relationships with residents, aiming for high client satisfaction. Handle any complaints with professionalism and efficiency. Ensure a seamless workflow with minimal disruption during the project. Provide assistance with Property Condition Audits with residents for each property on the project before any work can go ahead. Maintain meticulous records, adhering to company policies, and safeguard residents' contact information with utmost confidentiality. The successful applicant to the role of Resident Liaison Officer will share our professional, personable and conscientious values, and will possess the following skills / experience: Exceptional communication, people skills and the ability to work collaboratively Previous experience as a Resident Liaison Officer (RLO) is essential 12 months + Reliable, Good timekeeping and ability to work independently and as part of a team Ambitious, innovative, and self-motivated Ability to work as part of a team; Good computer skills and knowledge of Microsoft office Must have driving license and access to vehicle How to Apply: If you possess the required experience and skills, please submit your CV to the job ad today! For further details or similar roles, contact Lucy Van der Gucht at Build recruitment: (url removed) (phone number removed) Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.
Jul 10, 2025
Seasonal
Resident Liaison Officer - Dartford Temp to Perm £18.71 Umbrella pay Required to drive, please only apply if you have a driving licence and own vehicle We are currently seeking a dedicated Resident Liaison Officer to work with our leading main contractor in the social housing sector. Based in SE London out of the dtartford office you will be a vital link between the site team, residents, and clients. You will be working on a social housing kitchen and bathroom refurbishment project. As Resident Liaison Officer you will be working on a refurbishment contract, where you will be accountable for: Keep residents informed about project progress, communicating updates and any alterations to the schedule. Serve as the primary contact point, delivering a courteous and flexible service to both residents and staff. Resolve issues, book appointments, manage schedules and address complaints by coordinating with all relevant parties. Foster positive relationships with residents, aiming for high client satisfaction. Handle any complaints with professionalism and efficiency. Ensure a seamless workflow with minimal disruption during the project. Provide assistance with Property Condition Audits with residents for each property on the project before any work can go ahead. Maintain meticulous records, adhering to company policies, and safeguard residents' contact information with utmost confidentiality. The successful applicant to the role of Resident Liaison Officer will share our professional, personable and conscientious values, and will possess the following skills / experience: Exceptional communication, people skills and the ability to work collaboratively Previous experience as a Resident Liaison Officer (RLO) is essential 12 months + Reliable, Good timekeeping and ability to work independently and as part of a team Ambitious, innovative, and self-motivated Ability to work as part of a team; Good computer skills and knowledge of Microsoft office Must have driving license and access to vehicle How to Apply: If you possess the required experience and skills, please submit your CV to the job ad today! For further details or similar roles, contact Lucy Van der Gucht at Build recruitment: (url removed) (phone number removed) Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.
Great Places Housing Association
Newton Heath, Manchester
Housing and Wellbeing Officer Clayton, Manchester £26,968 Permanent, Full Time Reporting to the Housing and Wellbeing Manager, the Housing and Wellbeing Officer is responsible for working with customers to promote and maximise their independence, assisting them to move on to greater self-reliance within a customer focused environment and in line with the Independence and Wellbeing framework What you ll be doing To assist our customers to identify their strengths, development needs and risks to jointly develop a plan to build on or address these, including coaching and assisting customers to achieve greater independence; To assist customers to access other agencies and their services and the services within the wider community; To attend and co-ordinate Multi Disciplinary Teams (MDT s) alongside other professionals such as Adult Social Care and Safeguarding to make joint decisions around the best care and support for customers. To coach and assist customers to maintain their occupancy agreement and fully understand their responsibilities; To encourage feedback from customers, recording and responding to any complaints and compliments; To ensure safeguarding concerns are dealt with promptly and in line with guide lines and appropriate action is taken; To be responsible for tenancy management, including voids, reporting repairs / maintenance, allocations, lettings process, rents, aids and adaptations, ASB and challenging behaviour and breaches of occupancy agreements; To carry out any Health and Safety duties as directed by the Housing and Wellbeing Manager and adhere to Great Place s Health and Safety procedures; What you ll need Relevant professional qualifications/ memberships (Institute of Customer Service qualification) OR willing to study towards Qualified to minimum level 2 in English and Maths What we need from you You will be required to attend a number of face to face training sessions as well as virtual sessions and e-learning this part of your role is vital and of equal importance as the day to day aspects. Empathy with our tenants and residents and willingness to deliver exceptional customer service; Experience of working in Housing Management is desirable. Experience of using a strength based approach to assist customers to achieve their goals is desirable. Experience of working in a customer focused environment, with a proven ability of delivering a high standard of customer service. The ability to develop and project a positive image of Great Places through personal, written and verbal skills. Experience of administration and recording procedures, with an in depth understanding of confidentiality. Ability to engage and to build relationships with partnering or potential partner agencies or organisations. Experience and understanding of safeguarding. Ability to complete tasks in an accurate and timely manner when working under pressure and maintain attention to detail. Effective liaison with colleagues and other stakeholders to give, or find, information to resolve problems. Experience of providing or signposting customers towards a responsive, timely, quality assured welfare benefit advice service that provides a holistic and integrated solution to support them solve their problem. Demonstrable coaching skills in promoting independence. Use of the relevant range of Microsoft Office applications What we give you in return for your hard work and commitment Pension DC Scheme (up to 10% contribution from both colleague and Great Places) WPA Healthcare auto enrolled at no contribution level with £1250 of savings available- option to increase & add on family members The Market Place high street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more Annual Leave Start at 26 days annual leave, increasing up to 30 days + Bank Holidays Lottery Monthly draw with 1st @ £250, 2nd @ £75 and 3rd @ £50 Savings Club You can put aside money each month for 11 months to help you save for that special something (pays out in Novembers salary) Sharing Greatness Our colleague incentive scheme where colleagues can earn £300 by helping the business achieve business targets. Help with transport We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates . At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver to great services, all your benefits can be used inside and outside of work. Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment. All successful applicant(s) will be subject to an enhanced criminal records background check (Child and Adult Workforce, Child Barred List). Further detail on our commitment to safeguarding children/young people & vulnerable adults can be found in the Great Places Housing Group Safeguarding Policy & Recruitment Policy on our website .
Jul 09, 2025
Full time
Housing and Wellbeing Officer Clayton, Manchester £26,968 Permanent, Full Time Reporting to the Housing and Wellbeing Manager, the Housing and Wellbeing Officer is responsible for working with customers to promote and maximise their independence, assisting them to move on to greater self-reliance within a customer focused environment and in line with the Independence and Wellbeing framework What you ll be doing To assist our customers to identify their strengths, development needs and risks to jointly develop a plan to build on or address these, including coaching and assisting customers to achieve greater independence; To assist customers to access other agencies and their services and the services within the wider community; To attend and co-ordinate Multi Disciplinary Teams (MDT s) alongside other professionals such as Adult Social Care and Safeguarding to make joint decisions around the best care and support for customers. To coach and assist customers to maintain their occupancy agreement and fully understand their responsibilities; To encourage feedback from customers, recording and responding to any complaints and compliments; To ensure safeguarding concerns are dealt with promptly and in line with guide lines and appropriate action is taken; To be responsible for tenancy management, including voids, reporting repairs / maintenance, allocations, lettings process, rents, aids and adaptations, ASB and challenging behaviour and breaches of occupancy agreements; To carry out any Health and Safety duties as directed by the Housing and Wellbeing Manager and adhere to Great Place s Health and Safety procedures; What you ll need Relevant professional qualifications/ memberships (Institute of Customer Service qualification) OR willing to study towards Qualified to minimum level 2 in English and Maths What we need from you You will be required to attend a number of face to face training sessions as well as virtual sessions and e-learning this part of your role is vital and of equal importance as the day to day aspects. Empathy with our tenants and residents and willingness to deliver exceptional customer service; Experience of working in Housing Management is desirable. Experience of using a strength based approach to assist customers to achieve their goals is desirable. Experience of working in a customer focused environment, with a proven ability of delivering a high standard of customer service. The ability to develop and project a positive image of Great Places through personal, written and verbal skills. Experience of administration and recording procedures, with an in depth understanding of confidentiality. Ability to engage and to build relationships with partnering or potential partner agencies or organisations. Experience and understanding of safeguarding. Ability to complete tasks in an accurate and timely manner when working under pressure and maintain attention to detail. Effective liaison with colleagues and other stakeholders to give, or find, information to resolve problems. Experience of providing or signposting customers towards a responsive, timely, quality assured welfare benefit advice service that provides a holistic and integrated solution to support them solve their problem. Demonstrable coaching skills in promoting independence. Use of the relevant range of Microsoft Office applications What we give you in return for your hard work and commitment Pension DC Scheme (up to 10% contribution from both colleague and Great Places) WPA Healthcare auto enrolled at no contribution level with £1250 of savings available- option to increase & add on family members The Market Place high street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more Annual Leave Start at 26 days annual leave, increasing up to 30 days + Bank Holidays Lottery Monthly draw with 1st @ £250, 2nd @ £75 and 3rd @ £50 Savings Club You can put aside money each month for 11 months to help you save for that special something (pays out in Novembers salary) Sharing Greatness Our colleague incentive scheme where colleagues can earn £300 by helping the business achieve business targets. Help with transport We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates . At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver to great services, all your benefits can be used inside and outside of work. Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment. All successful applicant(s) will be subject to an enhanced criminal records background check (Child and Adult Workforce, Child Barred List). Further detail on our commitment to safeguarding children/young people & vulnerable adults can be found in the Great Places Housing Group Safeguarding Policy & Recruitment Policy on our website .
Job Title: Resident / Tenant Liaison Officer Location: Wallasey CH45 - Opportunity to work in other areas after this contract Salary: £16.25 per hour Job Type: Full-Time Fixed-Term (3+ Months, possibility to extend if happy to work in other areas) Working hours: 8am - 5pm Sector: Social Housing / Construction / Property Services About the Role: We are currently seeking a dedicated and personable Tenant click apply for full job details
Jul 09, 2025
Contractor
Job Title: Resident / Tenant Liaison Officer Location: Wallasey CH45 - Opportunity to work in other areas after this contract Salary: £16.25 per hour Job Type: Full-Time Fixed-Term (3+ Months, possibility to extend if happy to work in other areas) Working hours: 8am - 5pm Sector: Social Housing / Construction / Property Services About the Role: We are currently seeking a dedicated and personable Tenant click apply for full job details
FIXED TERM UNTIL FEBRUARY 2027 Background to Role Age UK Croydon is passionate about achieving our mission to reach, involve, support and connect people so they can age well in Croydon Our Healthier Lifestyles Service includes a programme of seated and standing exercise, health checks and social engagement together with our 3 Memory Tree Cafés. Memory Tree cafes combine music and singing, dancing, reminiscence, exercise, activity and social interaction providing a safe and relaxing environment for older people living with dementia and their carers. Our programmes are delivered in various settings across the borough including care homes, sheltered housing and community venues together with our own Brigstock Road Community Hall. The Healthier Lifestyle team at Age UK Croydon offers a range of inclusive and accessible activities and events across the borough of Croydon combining exercise and social engagement in a variety of local settings. These sessions help reduce isolation, improve independence, prevent falls, increase fitness levels and manage health conditions. They also provide social engagement and interaction, information and support around living with dementia, a safe and welcoming space for all to engage and relax. Duties will include (but are not limited to) - Independently delivering chair-based exercise sessions daily in Croydon care homes to residents. As an Age UK Croydon ambassador promote our services including via talks and presentations to community groups across the Borough. Developing and maintaining good relationships with care home, health hub venue staff and partner organisations or talk providers. Working as part of the health hub team lead on the delivery of health hubs in various Croydon locations. To be the key point of liaison for all clients accessing the Activity Service. To support the promotion of the organisation, services, activities, and events. To contact clients when there are changes to the regular classes. Keep up to date with and the Activity Service changes. Awareness of risk assessments and GDPR compliance If qualified also delivering standing exercise sessions. Setting up equipment for activities and ensuring resources are ready for events. Delivering basic health checks including blood pressure, BMI and diabetes screening. CV's will not be accepted. Closing date for applications: 9am, Thursday, 17 th July 2025 Interview Dates: Thursday, 24 th July 202
Jul 09, 2025
Full time
FIXED TERM UNTIL FEBRUARY 2027 Background to Role Age UK Croydon is passionate about achieving our mission to reach, involve, support and connect people so they can age well in Croydon Our Healthier Lifestyles Service includes a programme of seated and standing exercise, health checks and social engagement together with our 3 Memory Tree Cafés. Memory Tree cafes combine music and singing, dancing, reminiscence, exercise, activity and social interaction providing a safe and relaxing environment for older people living with dementia and their carers. Our programmes are delivered in various settings across the borough including care homes, sheltered housing and community venues together with our own Brigstock Road Community Hall. The Healthier Lifestyle team at Age UK Croydon offers a range of inclusive and accessible activities and events across the borough of Croydon combining exercise and social engagement in a variety of local settings. These sessions help reduce isolation, improve independence, prevent falls, increase fitness levels and manage health conditions. They also provide social engagement and interaction, information and support around living with dementia, a safe and welcoming space for all to engage and relax. Duties will include (but are not limited to) - Independently delivering chair-based exercise sessions daily in Croydon care homes to residents. As an Age UK Croydon ambassador promote our services including via talks and presentations to community groups across the Borough. Developing and maintaining good relationships with care home, health hub venue staff and partner organisations or talk providers. Working as part of the health hub team lead on the delivery of health hubs in various Croydon locations. To be the key point of liaison for all clients accessing the Activity Service. To support the promotion of the organisation, services, activities, and events. To contact clients when there are changes to the regular classes. Keep up to date with and the Activity Service changes. Awareness of risk assessments and GDPR compliance If qualified also delivering standing exercise sessions. Setting up equipment for activities and ensuring resources are ready for events. Delivering basic health checks including blood pressure, BMI and diabetes screening. CV's will not be accepted. Closing date for applications: 9am, Thursday, 17 th July 2025 Interview Dates: Thursday, 24 th July 202
Senior Contract Manager - Social Housing Refurbishment/Planned Maintenance Havant based (with travel) 70K - 75K + Car Allowance + Benefits We are working with a leading national contractor operating within the property services market to recruit a Senior Contract Manager to join their highly successful team based in Havant. The Senior Contract Manager will oversee teams delivering planned maintenance programs including kitchen and bathroom refurbs, passive fire, decarbonisation/retrofit, electrical, legal disrepair and voids contracts for housing associations, ALMOs, and local councils. We are looking for candidates with comparable experience working for a Main Contractor. This is a fantastic opportunity for an ambitious and driven Senior Contracts Manager with a determined and motivated attitude. You will be instrumental in managing the contracts and leading a team of Project Managers, Site Manager's, Resident Liaison Officers, and subcontractors. Senior Contract Manager Key Skills/Requirements: Ensure the delivery of the projects within the budget and time scales specified Experience as a Contracts Manager delivering social housing / planned maintenance projects Focus on motivation of the workforce to deliver on time and to budget Focus on quality, customer service and deliver Driving profitability of the contract to include pricing and delivering of extra works Client and tenant satisfaction Process Management Management of the customer Have an understanding of the financials on the contract SMSTS & NVQ Level 6 or equivalent Senior Contract Manager Salary & Package You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive up to 75,000 + Car/Allowance + Benefits.
Jul 09, 2025
Full time
Senior Contract Manager - Social Housing Refurbishment/Planned Maintenance Havant based (with travel) 70K - 75K + Car Allowance + Benefits We are working with a leading national contractor operating within the property services market to recruit a Senior Contract Manager to join their highly successful team based in Havant. The Senior Contract Manager will oversee teams delivering planned maintenance programs including kitchen and bathroom refurbs, passive fire, decarbonisation/retrofit, electrical, legal disrepair and voids contracts for housing associations, ALMOs, and local councils. We are looking for candidates with comparable experience working for a Main Contractor. This is a fantastic opportunity for an ambitious and driven Senior Contracts Manager with a determined and motivated attitude. You will be instrumental in managing the contracts and leading a team of Project Managers, Site Manager's, Resident Liaison Officers, and subcontractors. Senior Contract Manager Key Skills/Requirements: Ensure the delivery of the projects within the budget and time scales specified Experience as a Contracts Manager delivering social housing / planned maintenance projects Focus on motivation of the workforce to deliver on time and to budget Focus on quality, customer service and deliver Driving profitability of the contract to include pricing and delivering of extra works Client and tenant satisfaction Process Management Management of the customer Have an understanding of the financials on the contract SMSTS & NVQ Level 6 or equivalent Senior Contract Manager Salary & Package You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive up to 75,000 + Car/Allowance + Benefits.
Job Title: Residential Liaison Officer - Part time Location: Sheffield ( 6 month contract) Part Time Position - 30.83 Per hour Job Overview: We are seeking an experienced and personable Residential Liaison Officer to join our team on a cladding remediation project in Nottingham. This is a key role that focuses on effective communication and building strong relationships with residents, ensuring that their needs and concerns are addressed throughout the project lifecycle. This is a temporary position and also part time. This position is set to start in July/ August 2025. Key Responsibilities: Act as the primary point of contact for residents throughout the duration of the cladding remediation project. Provide timely updates to residents regarding project timelines, progress, and any potential disruptions. Address and resolve any concerns or complaints from residents in a professional and efficient manner. Liaise with the project team to ensure minimal disruption to residents while work is being carried out. Organize and facilitate meetings or events to keep residents informed and involved in the project. Maintain accurate records of interactions with residents, including concerns raised and actions taken. Support the project team in ensuring that all work is carried out in line with safety regulations and resident well-being. Key Requirements: Proven experience as a Residential Liaison Officer or in a similar customer-facing role, preferably in the construction or housing sector. Excellent communication and interpersonal skills, with the ability to manage relationships with a wide range of stakeholders. Ability to handle sensitive situations with tact and professionalism. Strong organizational skills and attention to detail. Understanding of health and safety regulations, particularly in relation to construction or housing projects, is an advantage. Why Join Us? Be part of a dynamic team working on a vital cladding remediation project aimed at improving safety for residents. Opportunity to make a real difference in enhancing resident satisfaction and project success. How to Apply: To apply for this position, please submit your CV and a cover letter highlighting your relevant experience and why you are interested in. If you have any further questions, please contact Danielle at Building Careers (phone number removed) (phone number removed) (url removed) INDC
Jul 09, 2025
Seasonal
Job Title: Residential Liaison Officer - Part time Location: Sheffield ( 6 month contract) Part Time Position - 30.83 Per hour Job Overview: We are seeking an experienced and personable Residential Liaison Officer to join our team on a cladding remediation project in Nottingham. This is a key role that focuses on effective communication and building strong relationships with residents, ensuring that their needs and concerns are addressed throughout the project lifecycle. This is a temporary position and also part time. This position is set to start in July/ August 2025. Key Responsibilities: Act as the primary point of contact for residents throughout the duration of the cladding remediation project. Provide timely updates to residents regarding project timelines, progress, and any potential disruptions. Address and resolve any concerns or complaints from residents in a professional and efficient manner. Liaise with the project team to ensure minimal disruption to residents while work is being carried out. Organize and facilitate meetings or events to keep residents informed and involved in the project. Maintain accurate records of interactions with residents, including concerns raised and actions taken. Support the project team in ensuring that all work is carried out in line with safety regulations and resident well-being. Key Requirements: Proven experience as a Residential Liaison Officer or in a similar customer-facing role, preferably in the construction or housing sector. Excellent communication and interpersonal skills, with the ability to manage relationships with a wide range of stakeholders. Ability to handle sensitive situations with tact and professionalism. Strong organizational skills and attention to detail. Understanding of health and safety regulations, particularly in relation to construction or housing projects, is an advantage. Why Join Us? Be part of a dynamic team working on a vital cladding remediation project aimed at improving safety for residents. Opportunity to make a real difference in enhancing resident satisfaction and project success. How to Apply: To apply for this position, please submit your CV and a cover letter highlighting your relevant experience and why you are interested in. If you have any further questions, please contact Danielle at Building Careers (phone number removed) (phone number removed) (url removed) INDC
