IT Support Technician

Job Specification: IT Support Technician

Location: Newton Aycliffe
Department: IT Support

Purpose of the Role

To provide responsive, effective desktop and systems support across Octric Semiconductors Ltd. This includes routine IT tasks, diagnostics, hardware/software support, and resolving technical issues under the direction of senior IT staff.

Key Responsibilities

• Provide end-user support for hardware, software, systems, and access issues.
• Respond to technical support requests via telephone, email, and face-to-face.
• Troubleshoot and resolve issues using Service Desk tools.
• Install and configure hardware/software (e.g., PCs, printers, business software).
• Conduct user account tasks (e.g., creation/deletion in Active Directory).
• Monitor and maintain computer systems and networks.
• Document all activities and participate in regular IT team meetings.

Main Tasks

• Log and track IT issues through the IT Helpdesk.
• Liaise directly with users to determine and resolve issues or discuss solutions.
• Work independently or as part of a team in a fast-paced environment.
• Adapt to shifting priorities and demonstrate flexibility under pressure.

Person Specification

Essential Experience

• Proven experience in an IT support role.
• Team-based working experience.
• Excellent verbal and written communication skills.

Desirable Experience

• Experience in a manufacturing environment.

Technical Skills

Essential:

• Microsoft Windows OS (all versions)
• Office 365
• Active Directory
• Microsoft SCCM
• TCP/IP networking

Desirable:

• VMware
• VEEAM
• Cisco technologies
• Microsoft Exchange

Personal Qualities

• Flexible and proactive attitude
• Strong organisational and prioritisation skills
• Capable of working independently with good judgement
• Demonstrated commitment to continuous improvement

Qualifications

• Minimum 2 years' experience in a similar IT support environment

INDTW