Business Development Representative - German speaking WalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to realize the promise of technology in today's overwhelming digital world. Through WalkMe's guidance, engagement, insights, and automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize the full value of their digital assets to empower digital transformation. As a Business Development Representative (BDR) , you will report to the Manager of Business Development in our London office. Your main goals are to collaborate with our Account Executives to open up important business opportunities for WalkMe. It will also require more strategy than a standard pipeline development role. You will be tasked with mapping out accounts we want to sell into and creating strategic plans for opening discussions with them. Your performance will depend on your ability to expand WalkMe s client base. What you'll do: Expand WalkMe's client base! Generate new business through outbound opportunities and conduct Maintain active engagement with new and existing leads Use creative communications designed to increase customer interest in WalkMe products Research prospective clients and acquiring high-level contacts Book meetings for AE's that carry high revenue opportunities Conduct high level conversations with senior executives in prospect accounts Methodically qualify, build, and manage an accurate sales pipeline; maintain a high volume of activity including outbound cold calls, emails and social selling Evangelize WalkMe and the Digital Adoption model What you will need to Succeed: Able to build meaningful relationships with WalkMe customers, prospects and internal teams Ambition for a career in Tech sales Can do attitude Serious work ethic! Excellent listening, verbal and written skills Comfortable working in a fast-paced and dynamic environment Have experience navigating through organizations, doing deep discovery and speaking to multiple decision makers. Thrive on change while remaining highly organized, optimistic, and coachable German Language - Native Level Whats in it for you -We will invest in you in the following ways: Career path: You will work in a role that serves as a launching point into Sales at WalkMe. Training: Formal training around WalkMe products, sales skills, leadership skills, and business insights. Teamwork: Learn to partner in the strategic identification and development of revenue opportunities in both new and existing accounts. Performance: Prepare you to achieve quarterly goals of sourced qualified meetings and closed business! Solid Base Salary + Commission! Why WalkMe? WalkMe was recently recognized by Deloitte as the 6th fastest growing Software company in the world, which means our employees have the opportunity to grow with us. We raise our own leaders and encourage employees in all ranks to take initiative and own their work, innovate and take an active role in the company's success!
Jun 18, 2025
Full time
Business Development Representative - German speaking WalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to realize the promise of technology in today's overwhelming digital world. Through WalkMe's guidance, engagement, insights, and automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize the full value of their digital assets to empower digital transformation. As a Business Development Representative (BDR) , you will report to the Manager of Business Development in our London office. Your main goals are to collaborate with our Account Executives to open up important business opportunities for WalkMe. It will also require more strategy than a standard pipeline development role. You will be tasked with mapping out accounts we want to sell into and creating strategic plans for opening discussions with them. Your performance will depend on your ability to expand WalkMe s client base. What you'll do: Expand WalkMe's client base! Generate new business through outbound opportunities and conduct Maintain active engagement with new and existing leads Use creative communications designed to increase customer interest in WalkMe products Research prospective clients and acquiring high-level contacts Book meetings for AE's that carry high revenue opportunities Conduct high level conversations with senior executives in prospect accounts Methodically qualify, build, and manage an accurate sales pipeline; maintain a high volume of activity including outbound cold calls, emails and social selling Evangelize WalkMe and the Digital Adoption model What you will need to Succeed: Able to build meaningful relationships with WalkMe customers, prospects and internal teams Ambition for a career in Tech sales Can do attitude Serious work ethic! Excellent listening, verbal and written skills Comfortable working in a fast-paced and dynamic environment Have experience navigating through organizations, doing deep discovery and speaking to multiple decision makers. Thrive on change while remaining highly organized, optimistic, and coachable German Language - Native Level Whats in it for you -We will invest in you in the following ways: Career path: You will work in a role that serves as a launching point into Sales at WalkMe. Training: Formal training around WalkMe products, sales skills, leadership skills, and business insights. Teamwork: Learn to partner in the strategic identification and development of revenue opportunities in both new and existing accounts. Performance: Prepare you to achieve quarterly goals of sourced qualified meetings and closed business! Solid Base Salary + Commission! Why WalkMe? WalkMe was recently recognized by Deloitte as the 6th fastest growing Software company in the world, which means our employees have the opportunity to grow with us. We raise our own leaders and encourage employees in all ranks to take initiative and own their work, innovate and take an active role in the company's success!
Customer Support Representative - German Speaking (Hybrid, London Office) London, UK This position is set to start on September 1, 2025 out of our London Office. With millions of diners, tens of thousands of restaurants, and 23+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a unique insight into the world of hospitality. We champion restaurants, bars, wineries, and other venues around the world, helping them attract guests, manage capacity, improve operations and maximize revenue. Every employee at OpenTable has a tangible impact on what we do and how we do it. You'll also be part of a global network that includes OpenTable and KAYAK's portfolio of travel brands including Swoodoo, checkfelix, momondo, Cheapflights, Mundi and HotelsCombined. Hospitality is all about taking care of others, and it defines our culture. You'll work in a welcoming and inclusive environment, and get the benefits, flexibility, and support you need to succeed. OpenTable is growing quickly so come join us and participate in the excitement! The most important thing you can bring to this role is a real passion for helping people. While there is some technical nature to the role, if you have an interest in connecting to people and the skills for logical thinking, we can teach you the rest. If you come with some computer networking or technical knowledge, even better. The goal is not to get the customer off the phone as fast as possible (unless that's what the customer wants). We expect you to go out of your way to not only fix the problem, but have the customer finish the conversation with a smile and with restored faith in OpenTable. Our global customer base is diverse so you'll need to be able to adapt to their various styles accordingly. You will become our best marketing tool, and will help foster a prosperous relationship with both customers! Please note we can only consider candidates who are able to speak and write German and English. In this role, you will: Report to the Customer Support Supervisor, our Customer Support Representatives will be responsible for providing support to our customers, answering complex questions on function and usage of products. This person will be the primary contact for our large customer base in North America as well as for OpenTable customers worldwide with the goal of providing excellent service. (How cool that you might get to talk to someone in Australia?) Answer customer and employee calls, emails, chats, WhatsApp (and any future form of contact we may come up with) Know your limitations and when you should ask for assistance Own the resolution to the problem; don't leave the customer hanging Accurately and efficiently log all contacts in our CRM (Salesforce) Please apply if: You have an interest (or background) in the restaurant or hospitality industry (It's certainly not mandatory, but we do appreciate any proven experience) You start every single day with energy and enthusiasm (even if it takes a few cups of coffee to get there) You have the ability to know what's right for the customers and our company, and will lobby to ensure both needs are met - even if it means digging deep to find creative solutions You're the one your family and friends call when their electronics are acting up, or when they need help getting new devices set up Value your integrity, and respect the trust our customers place in OpenTable's products/ brands and would never lie to our clients just to make them happy You enjoy the flexibility and challenges that come with a script free environment You use your experience and personality to provide excellent service You are not only receptive to feedback, but you actively seek it, and look for ways to implement it Experience Needed: Excellent communication skills, with a bias towards customer service You have Strong communication skills: active listening, writing/typing, informal communications Restaurant/ hospitality experience (or even just being a "foodie") preferred You have 1+ year' experience providing customer support, by phone, email, chat, preferably in a software support environment Have experience using current Microsoft Windows and Apple operating systems You hold knowledge of iOS and Apple Hardware Vacation: you accrue 25 days a year or 33 days for our CSR Team One Celebration Day per calendar year Private Health & Dental and Life Insurances Employee Assistance Program (EAP) Pension Fund Bike2Work Season Loan Ticket Reimbursable eye tests and 100 GBP contribution towards VDU glasses only Perkbox & business discounts Diversity, Equity, and Inclusion OpenTable aspires to be a workplace that reflects the diverse communities we serve and a culture that is inclusive and welcoming. Hiring people with different backgrounds, experiences, perspectives, and ideas is critical to innovation and to how we deliver great experiences for our users and our partners. Representation matters. We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform job responsibilities, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Apply for this job indicates a required field First Name Last Name Email Phone Location (City) Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Education School Select Degree Select Select Select Start date year End date month Select End date year Acknowledge/Confirm KAYAK Software Corporation, OpenTable, Inc., their respective subsidiaries and Momondo A/S (together, 'KAYAK and OpenTable", "our/we/us", or "Company") will process your personal data in accordance with applicable data protection laws for the purposes described in our privacy notice (KAYAK (Germany) /OpenTable (Germany) andKAYAK (All Other Locations) /OpenTable (All Other Locations) ). As part of the application process KAYAK and/or OpenTable may share your personal data across our group of companies, subject to our privacy notice and applicable laws. In order to consider you for new positions, KAYAK and/or OpenTable may keep your personal data for 6 months (within the EU) and 2 years (in all other regions), unless otherwise required by applicable law. Where do you currently reside? Select LinkedIn Profile Website How did you hear about this job? If you use a first name other than the one entered above that you would prefer we use when communicating with you, please enter it here: If you use a last name other than the one entered above that you would prefer we use when communicating with you, please enter it here: If you currently reside in the United States, please select your region: Select Have you previously worked or currently work for one of our sister brand companies? Booking Holdings FareHarbor FareHarbor US Getaroom KAYAK OpenTable Priceline Do you speak fluent German and English? Select
Jun 17, 2025
Full time
Customer Support Representative - German Speaking (Hybrid, London Office) London, UK This position is set to start on September 1, 2025 out of our London Office. With millions of diners, tens of thousands of restaurants, and 23+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a unique insight into the world of hospitality. We champion restaurants, bars, wineries, and other venues around the world, helping them attract guests, manage capacity, improve operations and maximize revenue. Every employee at OpenTable has a tangible impact on what we do and how we do it. You'll also be part of a global network that includes OpenTable and KAYAK's portfolio of travel brands including Swoodoo, checkfelix, momondo, Cheapflights, Mundi and HotelsCombined. Hospitality is all about taking care of others, and it defines our culture. You'll work in a welcoming and inclusive environment, and get the benefits, flexibility, and support you need to succeed. OpenTable is growing quickly so come join us and participate in the excitement! The most important thing you can bring to this role is a real passion for helping people. While there is some technical nature to the role, if you have an interest in connecting to people and the skills for logical thinking, we can teach you the rest. If you come with some computer networking or technical knowledge, even better. The goal is not to get the customer off the phone as fast as possible (unless that's what the customer wants). We expect you to go out of your way to not only fix the problem, but have the customer finish the conversation with a smile and with restored faith in OpenTable. Our global customer base is diverse so you'll need to be able to adapt to their various styles accordingly. You will become our best marketing tool, and will help foster a prosperous relationship with both customers! Please note we can only consider candidates who are able to speak and write German and English. In this role, you will: Report to the Customer Support Supervisor, our Customer Support Representatives will be responsible for providing support to our customers, answering complex questions on function and usage of products. This person will be the primary contact for our large customer base in North America as well as for OpenTable customers worldwide with the goal of providing excellent service. (How cool that you might get to talk to someone in Australia?) Answer customer and employee calls, emails, chats, WhatsApp (and any future form of contact we may come up with) Know your limitations and when you should ask for assistance Own the resolution to the problem; don't leave the customer hanging Accurately and efficiently log all contacts in our CRM (Salesforce) Please apply if: You have an interest (or background) in the restaurant or hospitality industry (It's certainly not mandatory, but we do appreciate any proven experience) You start every single day with energy and enthusiasm (even if it takes a few cups of coffee to get there) You have the ability to know what's right for the customers and our company, and will lobby to ensure both needs are met - even if it means digging deep to find creative solutions You're the one your family and friends call when their electronics are acting up, or when they need help getting new devices set up Value your integrity, and respect the trust our customers place in OpenTable's products/ brands and would never lie to our clients just to make them happy You enjoy the flexibility and challenges that come with a script free environment You use your experience and personality to provide excellent service You are not only receptive to feedback, but you actively seek it, and look for ways to implement it Experience Needed: Excellent communication skills, with a bias towards customer service You have Strong communication skills: active listening, writing/typing, informal communications Restaurant/ hospitality experience (or even just being a "foodie") preferred You have 1+ year' experience providing customer support, by phone, email, chat, preferably in a software support environment Have experience using current Microsoft Windows and Apple operating systems You hold knowledge of iOS and Apple Hardware Vacation: you accrue 25 days a year or 33 days for our CSR Team One Celebration Day per calendar year Private Health & Dental and Life Insurances Employee Assistance Program (EAP) Pension Fund Bike2Work Season Loan Ticket Reimbursable eye tests and 100 GBP contribution towards VDU glasses only Perkbox & business discounts Diversity, Equity, and Inclusion OpenTable aspires to be a workplace that reflects the diverse communities we serve and a culture that is inclusive and welcoming. Hiring people with different backgrounds, experiences, perspectives, and ideas is critical to innovation and to how we deliver great experiences for our users and our partners. Representation matters. We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform job responsibilities, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Apply for this job indicates a required field First Name Last Name Email Phone Location (City) Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Education School Select Degree Select Select Select Start date year End date month Select End date year Acknowledge/Confirm KAYAK Software Corporation, OpenTable, Inc., their respective subsidiaries and Momondo A/S (together, 'KAYAK and OpenTable", "our/we/us", or "Company") will process your personal data in accordance with applicable data protection laws for the purposes described in our privacy notice (KAYAK (Germany) /OpenTable (Germany) andKAYAK (All Other Locations) /OpenTable (All Other Locations) ). As part of the application process KAYAK and/or OpenTable may share your personal data across our group of companies, subject to our privacy notice and applicable laws. In order to consider you for new positions, KAYAK and/or OpenTable may keep your personal data for 6 months (within the EU) and 2 years (in all other regions), unless otherwise required by applicable law. Where do you currently reside? Select LinkedIn Profile Website How did you hear about this job? If you use a first name other than the one entered above that you would prefer we use when communicating with you, please enter it here: If you use a last name other than the one entered above that you would prefer we use when communicating with you, please enter it here: If you currently reside in the United States, please select your region: Select Have you previously worked or currently work for one of our sister brand companies? Booking Holdings FareHarbor FareHarbor US Getaroom KAYAK OpenTable Priceline Do you speak fluent German and English? Select
About us At Munich Re Specialty - Global Markets (MRS-GM), it is our ambition to become the leading Primary Specialty Insurance provider, underpinnedby an effective and adaptablestrategy,superior products and industry leaders working in a supportive environmentto achieve this. At the heart of our success is a strong culture where people are encouraged to be present, bold and curious, allowing them to achieve their individual goals. We are looking to hire a lawyer with experience and SME in negotiating Lloyd's and Company market wordings/clauses and contracts spanning a wide range of property and casualty and specialty lines of business as well as advising on legal and regulatory issues as and when they arise. As part of the legal function, support the business in managing all legal issues within all legal entities within the Munich Re Speciality Group to include strategic projects, distribution contracts, underwriting, wordings, reinsurance, service contracts, regulatory and compliance support. With specific SME and substantial proven experience in drafting legal contracts and technical knowledge of insurance law. Responsibilities: To advise the Lloyd's managing agent Munich Re Syndicate Limited, on business written by Lloyd's Syndicate 457 as well as by Syndicate 5306 on behalf of Lloyd's Europe To advise on (re)insurance law issues across MR Primary Specialty GSI4 Group globally including wordings, delegation and distribution contracts. To advise on, negotiate and draft commercial contracts including intra-group and third party service agreements. To review, advise and draft (re)insurance policy wordings, clauses or endorsements, consortia agreements, BA agreements and lineslips. To provide legal advice and support in developing new product and effective bespoke policy wordings for all business units. Keeping up to date with relevant market wording developments and providing training to underwriters and colleagues on wordings issues and trends. To work with and support Compliance on regulatory To provide legal support to Munich Re Specialty Global Markets' UK and international distribution channels including in relation to Lloyd's Europe. To work with the Corporate Underwriting Department in Head Office in Germany to ensure all relevant group guidelines understood and implemented across MRSG. To provide advice to and liaise with Wordings Experts to maintain wordings and processes in accordance with group wide policies. To develop and draft template contracts and other processes aimed at achieving consistency and streamlining provision of legal advice. To undertake targeted legal research whilst being able to deliver commercially on-point advice To stay informed of legal and regulatory developments, perform horizon scanning to promote knowledge sharing across the team and training to the wider business To support the Legal team in identifying any significant legal exposures, provide legal updates to the business and where appropriate manage external counsel instructions. To participate in London Market initiatives where required. Help drive forward good Conduct for the business to deliver the best outcomes for customers / policyholders. Understand all appropriate lines of escalation and the responsibilities of the Product Conduct Risk Strategy Group (PCRSG), Underwriting & Claims Sub Committee (UCSC), ExCo and Board for Conduct Risk. Knowledge and Skills Qualified Lawyer in England and Wales with - mid PQE. In-house experience preferable Background and specialisation in insurance law. Good understanding and experience working with the insurance industry, ideally Lloyd's Market Comprehensive understanding of legislative, regulatory and competitive environment including consumer products. Commercially aware. Understand MRSG business and commercial objectives. Good motivational and effective time management skills. Strong drafting, written and verbal communication, attention to detail and, negotiation skills University Law Degree or equivalent If you are excited about this role but your experience does not align perfectly with everything outlined, or you don't meet every requirement, we encourage you to apply anyway. You might just be the candidate we are looking for! Diversity, Equity & Inclusion At Munich Re, Diversity, Equity, and Inclusion foster innovation and resilience and enable us to act braver and better. Embracing the power of DEI is at the core of who we are. We recognise diversity can be multi-dimensional, intersectional, and complex, so we want to build a diverse workforce that includes a wide range of racial, ethnic, sexual, and gender identities; economic and geographic backgrounds; physical abilities; ages; life, school, and career experiences; and political, religious, and personal beliefs. Additionally, we are committed to building an equitable and inclusive work environment where this diversity is celebrated, valued, and has equitable opportunities to succeed. All candidates in consideration for any role can request a reasonable adjustment at any point in our recruitment process. You can request an adjustment by speaking to your Talent Acquisition contact. Learning and innovating today, striving for sustainable societies and business tomorrow At Munich Re Specialty - Global Markets our approach to ESG is underpinned by our desire to seize business opportunities and to nurture a stimulating and inclusive work environment. Our ESG strategy aims to deliver holistic impacts across environmental, social and governance topics including supporting a number of local initiatives within our community and offering volunteering opportunities for colleagues.
Jun 16, 2025
Full time
About us At Munich Re Specialty - Global Markets (MRS-GM), it is our ambition to become the leading Primary Specialty Insurance provider, underpinnedby an effective and adaptablestrategy,superior products and industry leaders working in a supportive environmentto achieve this. At the heart of our success is a strong culture where people are encouraged to be present, bold and curious, allowing them to achieve their individual goals. We are looking to hire a lawyer with experience and SME in negotiating Lloyd's and Company market wordings/clauses and contracts spanning a wide range of property and casualty and specialty lines of business as well as advising on legal and regulatory issues as and when they arise. As part of the legal function, support the business in managing all legal issues within all legal entities within the Munich Re Speciality Group to include strategic projects, distribution contracts, underwriting, wordings, reinsurance, service contracts, regulatory and compliance support. With specific SME and substantial proven experience in drafting legal contracts and technical knowledge of insurance law. Responsibilities: To advise the Lloyd's managing agent Munich Re Syndicate Limited, on business written by Lloyd's Syndicate 457 as well as by Syndicate 5306 on behalf of Lloyd's Europe To advise on (re)insurance law issues across MR Primary Specialty GSI4 Group globally including wordings, delegation and distribution contracts. To advise on, negotiate and draft commercial contracts including intra-group and third party service agreements. To review, advise and draft (re)insurance policy wordings, clauses or endorsements, consortia agreements, BA agreements and lineslips. To provide legal advice and support in developing new product and effective bespoke policy wordings for all business units. Keeping up to date with relevant market wording developments and providing training to underwriters and colleagues on wordings issues and trends. To work with and support Compliance on regulatory To provide legal support to Munich Re Specialty Global Markets' UK and international distribution channels including in relation to Lloyd's Europe. To work with the Corporate Underwriting Department in Head Office in Germany to ensure all relevant group guidelines understood and implemented across MRSG. To provide advice to and liaise with Wordings Experts to maintain wordings and processes in accordance with group wide policies. To develop and draft template contracts and other processes aimed at achieving consistency and streamlining provision of legal advice. To undertake targeted legal research whilst being able to deliver commercially on-point advice To stay informed of legal and regulatory developments, perform horizon scanning to promote knowledge sharing across the team and training to the wider business To support the Legal team in identifying any significant legal exposures, provide legal updates to the business and where appropriate manage external counsel instructions. To participate in London Market initiatives where required. Help drive forward good Conduct for the business to deliver the best outcomes for customers / policyholders. Understand all appropriate lines of escalation and the responsibilities of the Product Conduct Risk Strategy Group (PCRSG), Underwriting & Claims Sub Committee (UCSC), ExCo and Board for Conduct Risk. Knowledge and Skills Qualified Lawyer in England and Wales with - mid PQE. In-house experience preferable Background and specialisation in insurance law. Good understanding and experience working with the insurance industry, ideally Lloyd's Market Comprehensive understanding of legislative, regulatory and competitive environment including consumer products. Commercially aware. Understand MRSG business and commercial objectives. Good motivational and effective time management skills. Strong drafting, written and verbal communication, attention to detail and, negotiation skills University Law Degree or equivalent If you are excited about this role but your experience does not align perfectly with everything outlined, or you don't meet every requirement, we encourage you to apply anyway. You might just be the candidate we are looking for! Diversity, Equity & Inclusion At Munich Re, Diversity, Equity, and Inclusion foster innovation and resilience and enable us to act braver and better. Embracing the power of DEI is at the core of who we are. We recognise diversity can be multi-dimensional, intersectional, and complex, so we want to build a diverse workforce that includes a wide range of racial, ethnic, sexual, and gender identities; economic and geographic backgrounds; physical abilities; ages; life, school, and career experiences; and political, religious, and personal beliefs. Additionally, we are committed to building an equitable and inclusive work environment where this diversity is celebrated, valued, and has equitable opportunities to succeed. All candidates in consideration for any role can request a reasonable adjustment at any point in our recruitment process. You can request an adjustment by speaking to your Talent Acquisition contact. Learning and innovating today, striving for sustainable societies and business tomorrow At Munich Re Specialty - Global Markets our approach to ESG is underpinned by our desire to seize business opportunities and to nurture a stimulating and inclusive work environment. Our ESG strategy aims to deliver holistic impacts across environmental, social and governance topics including supporting a number of local initiatives within our community and offering volunteering opportunities for colleagues.
Enterprise Customer Success Manager (German speaking) London Darktrace has more than 2,500 employees located globally. Founded by mathematicians and cyber defence experts in 2013, Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions in its mission to free the world of cyber disruption. For over a decade, Darktrace has pioneered a proactive, AI-native approach to security. Our roots lie deep in innovation. The Darktrace AI Research Centre based in Cambridge, UK, has conducted research establishing new thresholds in cybersecurity, with technology innovations backed by over 200 patents and pending applications. Today, Darktrace is a global leader in cybersecurity AI, delivering the essential cybersecurity platform to protect organisations today and for an ever-changing future. What will I be doing: Due to the outstanding success of our DACH sales team, Darktrace is currently expanding its DACH Enterprise Customer Success team, which will provide the successful candidate an opportunity to gain valuable experience in the rapidly evolving cyber security industry. In the Enterprise Customer Success role, you will be managing accounts across our DACH customer base. You will be responsible for driving adoption and outcomes leading to renewals, expansion, and advocacy across your portfolio. You should have a passion to learn about cyber security and AI, while always wanting to deliver the best service to our customers. Working as part of a close knit and supportive team, you will be managing a portfolio of Darktrace customers, ensuring that each customer gains maximum utility from their Darktrace deployment. Full and ongoing training will be provided as you further develop your relationship building skills, working to meet client needs and further business opportunities. This role is hybrid based out of our London office, attending a minimum of 3 days a week. You may also need to travel, nationally and regionally, to visit clients. The Enterprise Customer Success Manager conducts business reviews with client executives to drive satisfaction and desired outcomes. Presents and demonstrates Darktrace cyber threat defense solutions to CISOs and security experts. The successful candidate will identify and nurture upsell and cross-sell opportunities by aligning products with customers' evolving needs. Moreover, they will ensure customer success and facilitate subscription renewals. The customer success team is responsible in monitoring customer engagement to assess risk and improve account health and they collaborate with Darktrace teams, including Engagement Directors, Account Executives, Subject Matter Experts, Technical Resources, and Cyber Threat Analysts. What experience do I need: It is likely that you'll be personable with a friendly and warm approach, you'll naturally be building long-lasting relationships with a wide range of stakeholders working well in a team. You'll be keen to use your relationships management and communication skills to achieve goals, you'll be excited about working to achieve targets. You'll be comfortable working across a wide client portfolio, demonstrating a process orientated approach and the ability to juggle competing demands. We don't require any previous cyber security or sales experience, but you'll be able to quickly understand technical information, with the ability to process large amounts of information and training quickly. You'll be business fluent in German and English, You'll have experience in a customer facing role, this could be as an Account Executive, Customer Success Manager or Business Development Executive position, You'll be comfortable working in a target driven environment. Please submit your CV in English. Benefits we offer: 23 days' holiday + all public holidays, rising to 25 days after 2 years of service, Additional day off for your birthday, Private medical insurance which covers you, your cohabiting partner and children, Life insurance of 4 times your base salary, Salary sacrifice pension scheme, Enhanced family leave, Confidential Employee Assistance Program, Cycle to work scheme. Apply for this job indicates a required field First Name Last Name Email Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf What is your expected base salary (without commission)? Please specify which languages you speak at a business fluent level Demographic questions (UK) Darktrace is an equal opportunities employer and is committed to ensuring Darktrace is the best place for everyone, regardless of background, to build their career. We invite applicants to share their demographic background. This is an entirely voluntary aspect of the process and whether you choose to provide the data or not will have no bearing on your chances of success in the recruitment process and equally any demographic data that you do provide will have no bearing on your chances of success in the recruitment process. This information will not be available to hiring managers during the recruitment process. If you choose to complete this survey, your responses may be used to identify areas of improvement in our recruitment process to further our Diversity, Equity & Inclusion goals. What was the occupation of your main household earner when you were aged about 14? Select How would you describe your racial/ethnic background? Choose one option that best describes your ethnic group or background Select Which type of school did you attend between the ages of 11 and 18? Select How do you describe your gender identity? (mark all that apply) Select How would you describe your sexual orientation? (mark all that apply) Select Do you identify as transgender? Select Are you a parent of a child under the age of 16? Select Do you have a disability or chronic condition (physical, visual, auditory, cognative, mental, emotional or other) that substantially limits one or more of your major life activites, such as mobility, communication (seeing, hearing, speaking) or learning? Select Are you a veteran or active member of the Armed Forces? Select
Jun 16, 2025
Full time
Enterprise Customer Success Manager (German speaking) London Darktrace has more than 2,500 employees located globally. Founded by mathematicians and cyber defence experts in 2013, Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions in its mission to free the world of cyber disruption. For over a decade, Darktrace has pioneered a proactive, AI-native approach to security. Our roots lie deep in innovation. The Darktrace AI Research Centre based in Cambridge, UK, has conducted research establishing new thresholds in cybersecurity, with technology innovations backed by over 200 patents and pending applications. Today, Darktrace is a global leader in cybersecurity AI, delivering the essential cybersecurity platform to protect organisations today and for an ever-changing future. What will I be doing: Due to the outstanding success of our DACH sales team, Darktrace is currently expanding its DACH Enterprise Customer Success team, which will provide the successful candidate an opportunity to gain valuable experience in the rapidly evolving cyber security industry. In the Enterprise Customer Success role, you will be managing accounts across our DACH customer base. You will be responsible for driving adoption and outcomes leading to renewals, expansion, and advocacy across your portfolio. You should have a passion to learn about cyber security and AI, while always wanting to deliver the best service to our customers. Working as part of a close knit and supportive team, you will be managing a portfolio of Darktrace customers, ensuring that each customer gains maximum utility from their Darktrace deployment. Full and ongoing training will be provided as you further develop your relationship building skills, working to meet client needs and further business opportunities. This role is hybrid based out of our London office, attending a minimum of 3 days a week. You may also need to travel, nationally and regionally, to visit clients. The Enterprise Customer Success Manager conducts business reviews with client executives to drive satisfaction and desired outcomes. Presents and demonstrates Darktrace cyber threat defense solutions to CISOs and security experts. The successful candidate will identify and nurture upsell and cross-sell opportunities by aligning products with customers' evolving needs. Moreover, they will ensure customer success and facilitate subscription renewals. The customer success team is responsible in monitoring customer engagement to assess risk and improve account health and they collaborate with Darktrace teams, including Engagement Directors, Account Executives, Subject Matter Experts, Technical Resources, and Cyber Threat Analysts. What experience do I need: It is likely that you'll be personable with a friendly and warm approach, you'll naturally be building long-lasting relationships with a wide range of stakeholders working well in a team. You'll be keen to use your relationships management and communication skills to achieve goals, you'll be excited about working to achieve targets. You'll be comfortable working across a wide client portfolio, demonstrating a process orientated approach and the ability to juggle competing demands. We don't require any previous cyber security or sales experience, but you'll be able to quickly understand technical information, with the ability to process large amounts of information and training quickly. You'll be business fluent in German and English, You'll have experience in a customer facing role, this could be as an Account Executive, Customer Success Manager or Business Development Executive position, You'll be comfortable working in a target driven environment. Please submit your CV in English. Benefits we offer: 23 days' holiday + all public holidays, rising to 25 days after 2 years of service, Additional day off for your birthday, Private medical insurance which covers you, your cohabiting partner and children, Life insurance of 4 times your base salary, Salary sacrifice pension scheme, Enhanced family leave, Confidential Employee Assistance Program, Cycle to work scheme. Apply for this job indicates a required field First Name Last Name Email Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf What is your expected base salary (without commission)? Please specify which languages you speak at a business fluent level Demographic questions (UK) Darktrace is an equal opportunities employer and is committed to ensuring Darktrace is the best place for everyone, regardless of background, to build their career. We invite applicants to share their demographic background. This is an entirely voluntary aspect of the process and whether you choose to provide the data or not will have no bearing on your chances of success in the recruitment process and equally any demographic data that you do provide will have no bearing on your chances of success in the recruitment process. This information will not be available to hiring managers during the recruitment process. If you choose to complete this survey, your responses may be used to identify areas of improvement in our recruitment process to further our Diversity, Equity & Inclusion goals. What was the occupation of your main household earner when you were aged about 14? Select How would you describe your racial/ethnic background? Choose one option that best describes your ethnic group or background Select Which type of school did you attend between the ages of 11 and 18? Select How do you describe your gender identity? (mark all that apply) Select How would you describe your sexual orientation? (mark all that apply) Select Do you identify as transgender? Select Are you a parent of a child under the age of 16? Select Do you have a disability or chronic condition (physical, visual, auditory, cognative, mental, emotional or other) that substantially limits one or more of your major life activites, such as mobility, communication (seeing, hearing, speaking) or learning? 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Please submit your application in English. This role is part of our eBay Inhouse team, where you will be employed by DEPT and embedded into eBay's CRM team. JOB PURPOSE As an eBay Account Director you will manage the strategy, creative development, delivery and optimisation of CRM campaigns to engage customers to buy and sell on eBay. You will be responsible for how eBay presents themselves to their customers every day and at key retail moments via CRM channels. You will lead and inspire a team of Campaign Managers who will be responsible for the execution of your strategic campaign direction. The right candidate will be experienced in developing and overseeing the end to end creative process from strategy to execution, and be proactive in recommending how we engage our customers and leverage testing and technology to improve campaign performance and deliver on best practice digital. KEY RESPONSIBILITIES Translating business propositions into inspiring and engaging marketing campaign plans and executing these across owned channels (onsite, mweb, app and email). Evolution of creative campaign development based on consumer insight, ensuring alignment with brand guidelines. Developing channel plans and optimising campaigns across digital channels. Management of internal stakeholder relationships to meet briefing deadlines and ensure campaigns are delivered on time and of the highest quality. Improvement of campaign personalisation and targeting to maximise relevancy and performance across different customer segments. Working with the planning and propositions team to identify consumer patterns and trends to ensure all customer audience segments receive relevant content. Presentation of campaigns to senior stakeholders to engage, influence and inspire. Management of cross-functional relationships and proactively coaching other members of the team to deliver best in-class marketing campaigns. Management of new tech development onboarding - staying ahead of the curve on the product roadmap. Own and optimise all digital marketing activity, across channels to deliver the best possible outcomes. Analysis of real-time channel performance and in-depth post-campaign analysis. Provide actionable insights and learnings for ongoing campaign optimisation. Operate as a creative adviser and technical expert to the marketing leadership team. Act as brand guardian for all owned channel activity. Always look for ways to improve the performance of each channel and of the campaign overall. WHAT WE ARE LOOKING FOR Extensive experience gained in a marketing role. We're looking for someone who thrives on identifying and implementing innovative marketing tactics to deliver commercial results. An in-depth knowledge of B2C marketing and campaign delivery, blending technical expertise and knowledge of customer engagement tactics, is essential. Proven experience in translating marketing propositions to best in class marketing campaigns. Proven experience in defining the owned channel execution strategy, planning and subsequent execution of large-scale multi-channel retail campaigns e.g. Christmas, Black Friday. Experience in owning the go to market plan for large scale campaigns requiring collaboration and alignment across multiple business functions and regions. Experience in campaign optimisation and in-depth post-campaign analysis to drive the best possible outcomes and ensure clear and actionable learnings. Customer centricity - ability to provide customer-driven thinking while being operationally focused to drive execution. Independent and creative problem solver who is passionate about enhancing the user experience. Expert in digital marketing with proven track record of delivering impactful, integrated multi-channel campaigns. Technical understanding of digital marketing platforms, email marketing, dynamic content, segmentation, integration and activation. Fluency in both German and English is required. WE OFFER A flexible, hybrid working policy. A reputation for doing good. DEPT has been a Certified B Corp since 2021 and named 'Agency of the Year' at both The Lovies and The Webby Awards. Awesome clients. Whether big or small, local or global - at DEPT you'll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together! The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications. Global annual DEPT Cares Month in which employees come together and donate their skills to support local charities. WHO ARE WE? We are pioneers at heart. What does that mean? We are always looking forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That's why we hire curious, self-driven, talented people who never stop innovating. Our culture is big enough to cope and small enough to care. Meaning, that with people across 30+ countries, we're big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients problems, no matter where you are in the world. DIVERSITY, EQUITY & INCLUSION At DEPT, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives. Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine. We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us. Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here .
Feb 12, 2025
Full time
Please submit your application in English. This role is part of our eBay Inhouse team, where you will be employed by DEPT and embedded into eBay's CRM team. JOB PURPOSE As an eBay Account Director you will manage the strategy, creative development, delivery and optimisation of CRM campaigns to engage customers to buy and sell on eBay. You will be responsible for how eBay presents themselves to their customers every day and at key retail moments via CRM channels. You will lead and inspire a team of Campaign Managers who will be responsible for the execution of your strategic campaign direction. The right candidate will be experienced in developing and overseeing the end to end creative process from strategy to execution, and be proactive in recommending how we engage our customers and leverage testing and technology to improve campaign performance and deliver on best practice digital. KEY RESPONSIBILITIES Translating business propositions into inspiring and engaging marketing campaign plans and executing these across owned channels (onsite, mweb, app and email). Evolution of creative campaign development based on consumer insight, ensuring alignment with brand guidelines. Developing channel plans and optimising campaigns across digital channels. Management of internal stakeholder relationships to meet briefing deadlines and ensure campaigns are delivered on time and of the highest quality. Improvement of campaign personalisation and targeting to maximise relevancy and performance across different customer segments. Working with the planning and propositions team to identify consumer patterns and trends to ensure all customer audience segments receive relevant content. Presentation of campaigns to senior stakeholders to engage, influence and inspire. Management of cross-functional relationships and proactively coaching other members of the team to deliver best in-class marketing campaigns. Management of new tech development onboarding - staying ahead of the curve on the product roadmap. Own and optimise all digital marketing activity, across channels to deliver the best possible outcomes. Analysis of real-time channel performance and in-depth post-campaign analysis. Provide actionable insights and learnings for ongoing campaign optimisation. Operate as a creative adviser and technical expert to the marketing leadership team. Act as brand guardian for all owned channel activity. Always look for ways to improve the performance of each channel and of the campaign overall. WHAT WE ARE LOOKING FOR Extensive experience gained in a marketing role. We're looking for someone who thrives on identifying and implementing innovative marketing tactics to deliver commercial results. An in-depth knowledge of B2C marketing and campaign delivery, blending technical expertise and knowledge of customer engagement tactics, is essential. Proven experience in translating marketing propositions to best in class marketing campaigns. Proven experience in defining the owned channel execution strategy, planning and subsequent execution of large-scale multi-channel retail campaigns e.g. Christmas, Black Friday. Experience in owning the go to market plan for large scale campaigns requiring collaboration and alignment across multiple business functions and regions. Experience in campaign optimisation and in-depth post-campaign analysis to drive the best possible outcomes and ensure clear and actionable learnings. Customer centricity - ability to provide customer-driven thinking while being operationally focused to drive execution. Independent and creative problem solver who is passionate about enhancing the user experience. Expert in digital marketing with proven track record of delivering impactful, integrated multi-channel campaigns. Technical understanding of digital marketing platforms, email marketing, dynamic content, segmentation, integration and activation. Fluency in both German and English is required. WE OFFER A flexible, hybrid working policy. A reputation for doing good. DEPT has been a Certified B Corp since 2021 and named 'Agency of the Year' at both The Lovies and The Webby Awards. Awesome clients. Whether big or small, local or global - at DEPT you'll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together! The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications. Global annual DEPT Cares Month in which employees come together and donate their skills to support local charities. WHO ARE WE? We are pioneers at heart. What does that mean? We are always looking forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That's why we hire curious, self-driven, talented people who never stop innovating. Our culture is big enough to cope and small enough to care. Meaning, that with people across 30+ countries, we're big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients problems, no matter where you are in the world. DIVERSITY, EQUITY & INCLUSION At DEPT, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives. Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine. We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us. Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here .
About us At Munich Re Specialty - Global Markets (MRS-GM), it is our ambition to become the leading Primary Specialty Insurance provider, underpinned by an effective and adaptable strategy, superior products and industry leaders working in a supportive environment to achieve this. At the heart of our success is a strong culture where people are encouraged to be present, bold and curious, allowing them to achieve their individual goals. Legal Counsel Hybrid working - Commutable distance to London, Manchester or Birmingham local office. As part of the legal function you will support the business in managing all legal issues within all legal entities of the Munich Re Specialty Group to include strategic projects, distribution contracts, underwriting, wordings, reinsurance, service contracts, regulatory and compliance support. Responsibilities You will advise the Lloyd's managing agent Munich Re Syndicate Limited, on business written by Lloyd's Syndicate 457 as well as by Syndicate 5306 on behalf of Lloyd's Europe. Provide advice on (re)insurance law issues across MR Primary Specialty GSI4 Group globally including wordings, delegation and distribution contracts. Negotiate and draft commercial contracts including intra-group and third party service agreements. Support and advise the business on non-claims litigation, ECO claims, investigations and other contentious matters. Work with and support Compliance on regulatory matters and complex sanctions underwriting and claims issues. Provide legal support to Munich Re Specialty Global Markets' UK and international distribution channels including in relation to Lloyd's Europe. Work with the Corporate Underwriting Department in Head Office in Germany to ensure all relevant group guidelines understood and implemented across MRSG. Provide advice to and liaise with Wordings Experts to maintain wordings and processes in accordance with group wide policies. Develop and draft template contracts and other processes aimed at achieving consistency and streamlining provision of legal advice. Undertake targeted legal research whilst being able to deliver commercially on-point advice. Stay informed of legal and regulatory developments, perform horizon scanning to promote knowledge sharing across the team and training to the wider business. Support the Legal team in identifying any significant legal exposures, provide legal updates to the business and where appropriate manage external counsel instructions. Participate in London Market initiatives where required. Help drive forward good Conduct for the business to deliver the best outcomes for customers/policyholders. Understand all appropriate lines of escalation and the responsibilities of the Product Conduct Risk Strategy Group (PCRSG), Underwriting & Claims Sub Committee (UCSC), ExCo and Board for Conduct Risk. Knowledge and Skills Qualified Lawyer in England and Wales with mid PQE with litigation/coverage background. Background and specialisation in insurance law. Good understanding and experience working with the insurance industry, ideally Lloyd's Market. Comprehensive understanding of legislative, regulatory and competitive environment including consumer products. Good motivational and effective time management skills. Strong drafting, written and verbal communication, attention to detail and negotiation skills. Education and Professional Qualifications University Law Degree or equivalent. If you are excited about this role but your experience does not align perfectly with everything outlined, or you don't meet every requirement, we encourage you to apply anyway. You might just be the candidate we are looking for! Diversity, Equity & Inclusion At Munich Re, Diversity, Equity, and Inclusion foster innovation and resilience and enable us to act braver and better. Embracing the power of DEI is at the core of who we are. We recognise diversity can be multi-dimensional, intersectional, and complex, so we want to build a diverse workforce that includes a wide range of racial, ethnic, sexual, and gender identities; economic and geographic backgrounds; physical abilities; ages; life, school, and career experiences; and political, religious, and personal beliefs. Additionally, we are committed to building an equitable and inclusive work environment where this diversity is celebrated, valued, and has equitable opportunities to succeed. All candidates in consideration for any role can request a reasonable adjustment at any point in our recruitment process. You can request an adjustment by speaking to your Talent Acquisition contact. Learning and innovating today, striving for sustainable societies and business tomorrow. At Munich Re Specialty - Global Markets our approach to ESG is underpinned by our desire to seize business opportunities and to nurture a stimulating and inclusive work environment. Our ESG strategy aims to deliver holistic impacts across environmental, social and governance topics including supporting a number of local initiatives within our community and offering volunteering opportunities for colleagues. Benefits 25 days Annual Leave + bank holidays. 10% Non-contributory Pension. Eligibility for an Annual Bonus. Private Medical + Dental Insurance. Critical illness insurance + Life Assurance + Permanent Health Insurance. Wellbeing and Development Scheme + EAP + Health Assessments (subject to scheme eligibility). Electric Vehicle Salary Sacrifice Scheme. Study & continuing Professional Development Support.
Feb 06, 2025
Full time
About us At Munich Re Specialty - Global Markets (MRS-GM), it is our ambition to become the leading Primary Specialty Insurance provider, underpinned by an effective and adaptable strategy, superior products and industry leaders working in a supportive environment to achieve this. At the heart of our success is a strong culture where people are encouraged to be present, bold and curious, allowing them to achieve their individual goals. Legal Counsel Hybrid working - Commutable distance to London, Manchester or Birmingham local office. As part of the legal function you will support the business in managing all legal issues within all legal entities of the Munich Re Specialty Group to include strategic projects, distribution contracts, underwriting, wordings, reinsurance, service contracts, regulatory and compliance support. Responsibilities You will advise the Lloyd's managing agent Munich Re Syndicate Limited, on business written by Lloyd's Syndicate 457 as well as by Syndicate 5306 on behalf of Lloyd's Europe. Provide advice on (re)insurance law issues across MR Primary Specialty GSI4 Group globally including wordings, delegation and distribution contracts. Negotiate and draft commercial contracts including intra-group and third party service agreements. Support and advise the business on non-claims litigation, ECO claims, investigations and other contentious matters. Work with and support Compliance on regulatory matters and complex sanctions underwriting and claims issues. Provide legal support to Munich Re Specialty Global Markets' UK and international distribution channels including in relation to Lloyd's Europe. Work with the Corporate Underwriting Department in Head Office in Germany to ensure all relevant group guidelines understood and implemented across MRSG. Provide advice to and liaise with Wordings Experts to maintain wordings and processes in accordance with group wide policies. Develop and draft template contracts and other processes aimed at achieving consistency and streamlining provision of legal advice. Undertake targeted legal research whilst being able to deliver commercially on-point advice. Stay informed of legal and regulatory developments, perform horizon scanning to promote knowledge sharing across the team and training to the wider business. Support the Legal team in identifying any significant legal exposures, provide legal updates to the business and where appropriate manage external counsel instructions. Participate in London Market initiatives where required. Help drive forward good Conduct for the business to deliver the best outcomes for customers/policyholders. Understand all appropriate lines of escalation and the responsibilities of the Product Conduct Risk Strategy Group (PCRSG), Underwriting & Claims Sub Committee (UCSC), ExCo and Board for Conduct Risk. Knowledge and Skills Qualified Lawyer in England and Wales with mid PQE with litigation/coverage background. Background and specialisation in insurance law. Good understanding and experience working with the insurance industry, ideally Lloyd's Market. Comprehensive understanding of legislative, regulatory and competitive environment including consumer products. Good motivational and effective time management skills. Strong drafting, written and verbal communication, attention to detail and negotiation skills. Education and Professional Qualifications University Law Degree or equivalent. If you are excited about this role but your experience does not align perfectly with everything outlined, or you don't meet every requirement, we encourage you to apply anyway. You might just be the candidate we are looking for! Diversity, Equity & Inclusion At Munich Re, Diversity, Equity, and Inclusion foster innovation and resilience and enable us to act braver and better. Embracing the power of DEI is at the core of who we are. We recognise diversity can be multi-dimensional, intersectional, and complex, so we want to build a diverse workforce that includes a wide range of racial, ethnic, sexual, and gender identities; economic and geographic backgrounds; physical abilities; ages; life, school, and career experiences; and political, religious, and personal beliefs. Additionally, we are committed to building an equitable and inclusive work environment where this diversity is celebrated, valued, and has equitable opportunities to succeed. All candidates in consideration for any role can request a reasonable adjustment at any point in our recruitment process. You can request an adjustment by speaking to your Talent Acquisition contact. Learning and innovating today, striving for sustainable societies and business tomorrow. At Munich Re Specialty - Global Markets our approach to ESG is underpinned by our desire to seize business opportunities and to nurture a stimulating and inclusive work environment. Our ESG strategy aims to deliver holistic impacts across environmental, social and governance topics including supporting a number of local initiatives within our community and offering volunteering opportunities for colleagues. Benefits 25 days Annual Leave + bank holidays. 10% Non-contributory Pension. Eligibility for an Annual Bonus. Private Medical + Dental Insurance. Critical illness insurance + Life Assurance + Permanent Health Insurance. Wellbeing and Development Scheme + EAP + Health Assessments (subject to scheme eligibility). Electric Vehicle Salary Sacrifice Scheme. Study & continuing Professional Development Support.
At Clarion, our people are at the absolute heart of what we do. We're proud that our core values of PASSION , CARE , IMAGINATION , and TRUST define the way we carry out our work across all of our exhibitions and conferences. If you share our values and want to be a part of a successful, dynamic, and creative global business then we want to hear from you. The Opportunity: Clarion is entering an exciting phase in its evolution as it introduces a whole new approach to using data and technology across the group, to support delivering excellent customer outcomes. To strengthen the team, we are looking for an experienced Product Manager to work on our product development initiatives. Key Responsibilities Lead the development and refinement of the product vision in collaboration with the Senior Product Manager, ensuring alignment with company goals and market needs. Drive the product strategy, incorporating innovative solutions and staying ahead of industry trends. Develop and manage the product roadmap for your relevant product area, ensuring that it is aligned with the company's strategic goals and meets the needs of customers. Stay up-to-date with changes in regulatory requirements and adjust the product strategy as needed. Work closely with cross-functional teams to identify areas for improvement and implement strategies to enhance the product's effectiveness and user satisfaction. Be an advocate for all clients and their individual needs to drive specialized product development. Conduct market research, identifying customer needs, and evaluating competitor products and strategies. Work with internal customers and senior stakeholders to define requirements and outcomes. Lead the product design and development process, including ideation, conceptualisation, prototyping, testing, and launch. Ensure that products are user-friendly, scalable, and meet the highest standards of quality. Establish Key Performance Indicators (KPIs) and Objectives and Key Results (OKRs) to measure product success and ensure alignment with senior leadership. Effectively communicate the product vision, progress, and roadmap to cross-functional teams, executives, and stakeholders. Minimum Requirements Strong experience in Digital Product Management managing multiple technology products. Solid knowledge of product discovery, product delivery and software development lifecycle. German speaking at professional level would be desirable. Data-driven and analytics fluent. Good knowledge of technical architecture. Demonstrable capability of understanding complex technical landscapes. Strong understanding of product KPIs. Partners with all stakeholders to work co-operatively, meet mutual goals and seeks out and shares inputs from others. Excellent interpersonal skills and ability to communicate effectively with both technical and non-technical individuals. Ability to work with cross-functional teams. Detail oriented. About Clarion Events Clarion Events is one of the world's leading event organisers, producing and delivering innovative and market-leading events since 1947. ( ) Clarion Events embrace diversity and equal opportunities in all that we do. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. Our purpose is to deliver exceptional customer outcomes and experiences, by making every connection count. Our vision is we want every one of our products to be a market leader in customer satisfaction and delight. Benefits 25 days' holiday plus bank holidays End of year wellbeing shutdown (closed for the last week of the year) Celebration day off (e.g. birthday, Diwali, Eid, etc) Summer Hours in August (3pm finish on Fridays) Helping Our World (HOW) Days - one paid day per quarter to carry out charity work Pension Scheme Private Medical Insurance Health Cash Plan Wellbeing Library (MYNDUP) Mentoring Programme Subsidised Café Season Ticket Loan Cycle to Work Schemes Free on-site gym and shower facilities Free eyesight tests Free flu vaccination - offered on site once a year for all employees
Feb 05, 2025
Full time
At Clarion, our people are at the absolute heart of what we do. We're proud that our core values of PASSION , CARE , IMAGINATION , and TRUST define the way we carry out our work across all of our exhibitions and conferences. If you share our values and want to be a part of a successful, dynamic, and creative global business then we want to hear from you. The Opportunity: Clarion is entering an exciting phase in its evolution as it introduces a whole new approach to using data and technology across the group, to support delivering excellent customer outcomes. To strengthen the team, we are looking for an experienced Product Manager to work on our product development initiatives. Key Responsibilities Lead the development and refinement of the product vision in collaboration with the Senior Product Manager, ensuring alignment with company goals and market needs. Drive the product strategy, incorporating innovative solutions and staying ahead of industry trends. Develop and manage the product roadmap for your relevant product area, ensuring that it is aligned with the company's strategic goals and meets the needs of customers. Stay up-to-date with changes in regulatory requirements and adjust the product strategy as needed. Work closely with cross-functional teams to identify areas for improvement and implement strategies to enhance the product's effectiveness and user satisfaction. Be an advocate for all clients and their individual needs to drive specialized product development. Conduct market research, identifying customer needs, and evaluating competitor products and strategies. Work with internal customers and senior stakeholders to define requirements and outcomes. Lead the product design and development process, including ideation, conceptualisation, prototyping, testing, and launch. Ensure that products are user-friendly, scalable, and meet the highest standards of quality. Establish Key Performance Indicators (KPIs) and Objectives and Key Results (OKRs) to measure product success and ensure alignment with senior leadership. Effectively communicate the product vision, progress, and roadmap to cross-functional teams, executives, and stakeholders. Minimum Requirements Strong experience in Digital Product Management managing multiple technology products. Solid knowledge of product discovery, product delivery and software development lifecycle. German speaking at professional level would be desirable. Data-driven and analytics fluent. Good knowledge of technical architecture. Demonstrable capability of understanding complex technical landscapes. Strong understanding of product KPIs. Partners with all stakeholders to work co-operatively, meet mutual goals and seeks out and shares inputs from others. Excellent interpersonal skills and ability to communicate effectively with both technical and non-technical individuals. Ability to work with cross-functional teams. Detail oriented. About Clarion Events Clarion Events is one of the world's leading event organisers, producing and delivering innovative and market-leading events since 1947. ( ) Clarion Events embrace diversity and equal opportunities in all that we do. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. Our purpose is to deliver exceptional customer outcomes and experiences, by making every connection count. Our vision is we want every one of our products to be a market leader in customer satisfaction and delight. Benefits 25 days' holiday plus bank holidays End of year wellbeing shutdown (closed for the last week of the year) Celebration day off (e.g. birthday, Diwali, Eid, etc) Summer Hours in August (3pm finish on Fridays) Helping Our World (HOW) Days - one paid day per quarter to carry out charity work Pension Scheme Private Medical Insurance Health Cash Plan Wellbeing Library (MYNDUP) Mentoring Programme Subsidised Café Season Ticket Loan Cycle to Work Schemes Free on-site gym and shower facilities Free eyesight tests Free flu vaccination - offered on site once a year for all employees
Martin Veasey Talent Solutions
Leicester, Leicestershire
Account Manager - Internal Sales - French or German Speaker " An Invitation to Soar with Our Aerospace, Defence, Automotive & Industrial Engineering Sector Experts." (phone number removed) + Bonus + Benefits Leicester (Hybrid) Picture this: You're an accomplished French or German speaking sales professional with a wealth of technical knowledge and a track record of building solid client relationships. But something's missing. That spark, that challenge that ignites your passion and propels you to new heights. Our client, a manufacturer of high-performance fasteners, is on the hunt for an exceptional Account Manager, fluent in either French or German, who's ready to take their career to stratospheric levels. The Opportunity: As an Account Manager within its internal sales team, you will be the driving force behind managing the entire sales cycle for our client's cutting-edge products. From qualifying leads, preparing detailed quotations, negotiating terms, and building strong customer relationships, you'll be at the forefront of their success. Here's what you can expect: Manage French & German and UK customer inquiries and UK, prioritise high-value opportunities, and drive the sales process from RFP to final quotation. Engage in technical discussions with aerospace and defence, automotive or industrial manufacturing customers, understanding their complex needs and providing tailored solutions. Collaborate with cross-functional teams to ensure a seamless sales process and share customer insights for continuous improvement. Handle bid processes, independently managing standard bids and escalating complex, high-value bids to leadership. Track performance metrics, report on sales progress, and provide feedback to refine strategies. Participate in training programs and mentor less experienced team members, contributing to their growth and development. The Ideal Candidate: Now, let's talk about what sets you apart from the rest. We're seeking a seasoned professional, fluent in French or German plus English, with a proven track record in sales, customer service, or technical support roles in the engineering, technical products, or manufacturing sectors. Your ability to build and nurture strong client relationships is second to none, and your communication and negotiation skills are so sharp they could slice through titanium. But that's not all. They're looking for someone who can speak the language of their European clients - literally. If you're fluent in French or German, consider yourself a frontrunner. And let's not forget your analytical prowess, organisational mastery, and unwavering resilience - because in this game, the sky's the limit, but the challenges are out of this world. The Next Step: If you're ready to take your career to new heights, apply now and become part of a team that values your expertise, drive, and potential for growth. This role offers the opportunity to specialise in a high-tech industry, develop leadership skills, and strategically impact the company's success. Email your CV quoting reference LX(phone number removed)
Feb 04, 2025
Full time
Account Manager - Internal Sales - French or German Speaker " An Invitation to Soar with Our Aerospace, Defence, Automotive & Industrial Engineering Sector Experts." (phone number removed) + Bonus + Benefits Leicester (Hybrid) Picture this: You're an accomplished French or German speaking sales professional with a wealth of technical knowledge and a track record of building solid client relationships. But something's missing. That spark, that challenge that ignites your passion and propels you to new heights. Our client, a manufacturer of high-performance fasteners, is on the hunt for an exceptional Account Manager, fluent in either French or German, who's ready to take their career to stratospheric levels. The Opportunity: As an Account Manager within its internal sales team, you will be the driving force behind managing the entire sales cycle for our client's cutting-edge products. From qualifying leads, preparing detailed quotations, negotiating terms, and building strong customer relationships, you'll be at the forefront of their success. Here's what you can expect: Manage French & German and UK customer inquiries and UK, prioritise high-value opportunities, and drive the sales process from RFP to final quotation. Engage in technical discussions with aerospace and defence, automotive or industrial manufacturing customers, understanding their complex needs and providing tailored solutions. Collaborate with cross-functional teams to ensure a seamless sales process and share customer insights for continuous improvement. Handle bid processes, independently managing standard bids and escalating complex, high-value bids to leadership. Track performance metrics, report on sales progress, and provide feedback to refine strategies. Participate in training programs and mentor less experienced team members, contributing to their growth and development. The Ideal Candidate: Now, let's talk about what sets you apart from the rest. We're seeking a seasoned professional, fluent in French or German plus English, with a proven track record in sales, customer service, or technical support roles in the engineering, technical products, or manufacturing sectors. Your ability to build and nurture strong client relationships is second to none, and your communication and negotiation skills are so sharp they could slice through titanium. But that's not all. They're looking for someone who can speak the language of their European clients - literally. If you're fluent in French or German, consider yourself a frontrunner. And let's not forget your analytical prowess, organisational mastery, and unwavering resilience - because in this game, the sky's the limit, but the challenges are out of this world. The Next Step: If you're ready to take your career to new heights, apply now and become part of a team that values your expertise, drive, and potential for growth. This role offers the opportunity to specialise in a high-tech industry, develop leadership skills, and strategically impact the company's success. Email your CV quoting reference LX(phone number removed)
Job Title: Sales Development Representative ( Bi-lingual fluency in German ) Salary: 30k basic, with OTE taking your package up to 40k Sector: Software Our client has delivered field Management software for almost thirty years, with offices across the UK and Asia. They've entered an exciting growth phase in key markets, and are looking for a German speaking candidate to join a brand new sales team from their Leeds offices! If you're looking to embark on a lucrative career where the reward reflects your effort, this is the opportunity for you! Benefits : 30k basic salary, with OTE taking your total package up to 40k in year one Fantastic, modern head offices centrally located Excellent progression, learning and development potential - through to leadership, senior Sales or product Team socials in a welcoming, inclusive environment Lucrative bonus and incentive schemes Healthcare and Pension Flexible, hybrid working available Role : Develop a comprehensive understanding of the company's software suite and internal processes Generate demand with customers, producing qualified sales opportunities Cultivate long-term relationships with businesses, mapping out potential business with fresh prospects Book software demonstrations through outbound calling, LinkedIn outreach, emailing and other channels Learn and enjoy mentorship from senior sellers on best practice and strategy Manage your leads pipeline and tracking effectively Requirements: Degree educated - but this is not necessary, as long as you can readily demonstrate commercial understanding Bi-lingual fluency in German and English Excellent relationship building and communication skills befitting a Salesperson Excellent verbal and written communication skills Comfortable working in a fast-paced environment Capable working independently and proactively, and a quick learner Resilient and highly organised Pareto is committed to promoting equality, diversity and inclusion. We encourage and welcome applications from all, irrespective of background or circumstance. Our consultants are happy to discuss any adjustments you require in support of your application.
Feb 03, 2025
Full time
Job Title: Sales Development Representative ( Bi-lingual fluency in German ) Salary: 30k basic, with OTE taking your package up to 40k Sector: Software Our client has delivered field Management software for almost thirty years, with offices across the UK and Asia. They've entered an exciting growth phase in key markets, and are looking for a German speaking candidate to join a brand new sales team from their Leeds offices! If you're looking to embark on a lucrative career where the reward reflects your effort, this is the opportunity for you! Benefits : 30k basic salary, with OTE taking your total package up to 40k in year one Fantastic, modern head offices centrally located Excellent progression, learning and development potential - through to leadership, senior Sales or product Team socials in a welcoming, inclusive environment Lucrative bonus and incentive schemes Healthcare and Pension Flexible, hybrid working available Role : Develop a comprehensive understanding of the company's software suite and internal processes Generate demand with customers, producing qualified sales opportunities Cultivate long-term relationships with businesses, mapping out potential business with fresh prospects Book software demonstrations through outbound calling, LinkedIn outreach, emailing and other channels Learn and enjoy mentorship from senior sellers on best practice and strategy Manage your leads pipeline and tracking effectively Requirements: Degree educated - but this is not necessary, as long as you can readily demonstrate commercial understanding Bi-lingual fluency in German and English Excellent relationship building and communication skills befitting a Salesperson Excellent verbal and written communication skills Comfortable working in a fast-paced environment Capable working independently and proactively, and a quick learner Resilient and highly organised Pareto is committed to promoting equality, diversity and inclusion. We encourage and welcome applications from all, irrespective of background or circumstance. Our consultants are happy to discuss any adjustments you require in support of your application.
About This Role Discover. A brighter future. With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine. Come build your future, while being the reason millions of people find a brighter financial future with Discover. Job Description The EMEA Regional Lead Marketing Specialist will develop, project manage and execute marketing programs that drive growth of merchant acceptance and volume on the Discover Global Network (Discover, Diners Club International and network alliance cards). They will be responsible for collaborating with cross-functional teams and business partners to design programs, build value propositions, manage vendors and create region specific sales enablement materials including brochures, presentations, signage and content to name a few. This is a great opportunity for an experienced thought leader that is passionate about international business and B2B2C Marketing to make an impact on a growing region and business. Responsibilities Partners with the International Markets and Global Acceptance relationship management teams and external clients to execute marketing campaigns and programs to acquire, activate, grow and retain merchants and cardholders. Develops regional value propositions, marketing collateral, training materials, and pitch presentations to assist internal and external partners as needed. Leads the creation and partner promotion of marketing campaign toolkits, POS/E-commerce acceptance and awareness materials, acquirer and issuer communication assets, and general marketing resources. Builds and leverage marketing relationships to lead new partner launches and manage existing partners to execute on marketing plans such as organizing and delivering sales training, joint planning of enablement and launch campaigns, ongoing brand awareness, content distribution and volume driving initiatives to name a few. Provides consultation to internal and external business partners with the purpose of creating initiatives and marketing plans, leveraging internal and external data, market expertise and best practices. Updates marketing brands and toolkits while customizing assets for target audiences. Partners with analytics teams to help inform collateral and content development as well as interpret, track, measure and report on programs performances. Manages vendors who create marketing collateral, including brochures, pitch presentations, fact sheets, signage, digital and social media ads to name a few. Coordinates and facilitates the administrative aspects of the role such as liaising with legal, brand, PR, Integrated teams as well as goals and KPI tracking Documents and shares assets, collateral, programs, resources, and communications with other marketing groups to drive efficiency. Required Qualifications: Bachelor's Degree with demonstrated years of experience in various aspects of B2B2C and partner marketing, within Financial Services. Marketing experience within the payments industry ideally gained from scheme, acquirer, processor or issuer would be an advantage Strong client focus, relationship-building skills and stakeholder management Project management, analytical, attention to detail and problem-solving skills Confident in managing multiple business/time critical marketing projects and deadlines Solid presentation and communication skills to partners, including ability to influence others and collaborate with cross-functional teams Independent and can operate with minimal direction High Proficiency in Microsoft PowerPoint, Word and Excel plus knowledge of other business applications such as Tableau, Salesforce, and Miro Fluency and ability to conduct business in English & German Language and regional experience would be an advantage Ability to work with colleagues and partners in various time-zones including the US; travel as needed (Approx. 25%) Additional Desired Qualifications: Solid understanding of Omni-channel payments value chain and concepts; working knowledge of E-commerce, Digital, Enablers and emerging technologies Experience in international/EMEA business and strong understanding of doing business with diverse cultures Ability to frame messages and presentations with the appropriate audiences in mind Ability to deliver clear communications to internal and external business partners and key stakeholders What are you waiting for? Apply today! All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management. The same way we treat our employees is how we treat all applicants - with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover.
Dec 09, 2022
Full time
About This Role Discover. A brighter future. With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine. Come build your future, while being the reason millions of people find a brighter financial future with Discover. Job Description The EMEA Regional Lead Marketing Specialist will develop, project manage and execute marketing programs that drive growth of merchant acceptance and volume on the Discover Global Network (Discover, Diners Club International and network alliance cards). They will be responsible for collaborating with cross-functional teams and business partners to design programs, build value propositions, manage vendors and create region specific sales enablement materials including brochures, presentations, signage and content to name a few. This is a great opportunity for an experienced thought leader that is passionate about international business and B2B2C Marketing to make an impact on a growing region and business. Responsibilities Partners with the International Markets and Global Acceptance relationship management teams and external clients to execute marketing campaigns and programs to acquire, activate, grow and retain merchants and cardholders. Develops regional value propositions, marketing collateral, training materials, and pitch presentations to assist internal and external partners as needed. Leads the creation and partner promotion of marketing campaign toolkits, POS/E-commerce acceptance and awareness materials, acquirer and issuer communication assets, and general marketing resources. Builds and leverage marketing relationships to lead new partner launches and manage existing partners to execute on marketing plans such as organizing and delivering sales training, joint planning of enablement and launch campaigns, ongoing brand awareness, content distribution and volume driving initiatives to name a few. Provides consultation to internal and external business partners with the purpose of creating initiatives and marketing plans, leveraging internal and external data, market expertise and best practices. Updates marketing brands and toolkits while customizing assets for target audiences. Partners with analytics teams to help inform collateral and content development as well as interpret, track, measure and report on programs performances. Manages vendors who create marketing collateral, including brochures, pitch presentations, fact sheets, signage, digital and social media ads to name a few. Coordinates and facilitates the administrative aspects of the role such as liaising with legal, brand, PR, Integrated teams as well as goals and KPI tracking Documents and shares assets, collateral, programs, resources, and communications with other marketing groups to drive efficiency. Required Qualifications: Bachelor's Degree with demonstrated years of experience in various aspects of B2B2C and partner marketing, within Financial Services. Marketing experience within the payments industry ideally gained from scheme, acquirer, processor or issuer would be an advantage Strong client focus, relationship-building skills and stakeholder management Project management, analytical, attention to detail and problem-solving skills Confident in managing multiple business/time critical marketing projects and deadlines Solid presentation and communication skills to partners, including ability to influence others and collaborate with cross-functional teams Independent and can operate with minimal direction High Proficiency in Microsoft PowerPoint, Word and Excel plus knowledge of other business applications such as Tableau, Salesforce, and Miro Fluency and ability to conduct business in English & German Language and regional experience would be an advantage Ability to work with colleagues and partners in various time-zones including the US; travel as needed (Approx. 25%) Additional Desired Qualifications: Solid understanding of Omni-channel payments value chain and concepts; working knowledge of E-commerce, Digital, Enablers and emerging technologies Experience in international/EMEA business and strong understanding of doing business with diverse cultures Ability to frame messages and presentations with the appropriate audiences in mind Ability to deliver clear communications to internal and external business partners and key stakeholders What are you waiting for? Apply today! All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management. The same way we treat our employees is how we treat all applicants - with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover.
Salary 35,000 - 45,000 GBP per year Requirements: - 3+ years professional experience in the field of UX, usability & information architecture -Experience with design and concept software tools (e.g. Sketch, Invision, Figma) to create user flows, wireframes, interactive prototypes and customer journeys -Ability to design and conduct user research like usability tests -Skills in communicating and influencing product design strategy -Self-driven, organised and diligent personality -Proficiency in German and English. Please note that we can only consider candidates that speak German on a native speaker level. Responsibilities: Ability to lead and ideate products from scratch and improve features for web and apps within a user-centered design process - Create consistent user flows across all touchpoints, wireframes and UI designs to support agile development teams - Conduct user research through interviews, field visits and usability studies - Support the product team in strategic product development decisions based on your user research - Work in an agile environment with cross functional teams - Ensure design consistency across all platforms (web & mobile apps) - Regular UX analysis and improvements of our customer experience Technologies: - More: Playbrush is the innovation leader in smart Oral Care in Europe and beyond. Since 2015 we have been pioneering Smart Toothbrushes and Oral-Care-As-A-Service Subscriptions to revolutionize dental health for children, families and adults alike. Our interactive smart toothbrushes connect via Bluetooth to a smartphone or tablet. Children control mobile games with their toothbrush, and consequently get better at toothbrushing. Adults also interact and receive smart feedback via the toothbrush, so they can improve their brushing performance. Playbrush is a startup that has received multiple millions of investment, won several awards and was recognised by the media globally. Only recently it has been acquired by the Swiss-Japanese consumer health champion Sunstar Global! Now we are looking for an experienced and ambitious UI/UX Designer to own user research and UI/X design end-to-end for web and mobile apps to join our team in London. Benefits -Flexible working hours -Variety of perks (e.g., bonuses, travel support, trainings, lunches and free books) -The opportunity to become a part of one of the most exciting software startups in the consumer space (multiple award winner), which recently exited to a Global Consumer Health Champion -Location for this position: London( we also offer help with relocation - VISA & relocations costs) or Vienna
Dec 06, 2022
Full time
Salary 35,000 - 45,000 GBP per year Requirements: - 3+ years professional experience in the field of UX, usability & information architecture -Experience with design and concept software tools (e.g. Sketch, Invision, Figma) to create user flows, wireframes, interactive prototypes and customer journeys -Ability to design and conduct user research like usability tests -Skills in communicating and influencing product design strategy -Self-driven, organised and diligent personality -Proficiency in German and English. Please note that we can only consider candidates that speak German on a native speaker level. Responsibilities: Ability to lead and ideate products from scratch and improve features for web and apps within a user-centered design process - Create consistent user flows across all touchpoints, wireframes and UI designs to support agile development teams - Conduct user research through interviews, field visits and usability studies - Support the product team in strategic product development decisions based on your user research - Work in an agile environment with cross functional teams - Ensure design consistency across all platforms (web & mobile apps) - Regular UX analysis and improvements of our customer experience Technologies: - More: Playbrush is the innovation leader in smart Oral Care in Europe and beyond. Since 2015 we have been pioneering Smart Toothbrushes and Oral-Care-As-A-Service Subscriptions to revolutionize dental health for children, families and adults alike. Our interactive smart toothbrushes connect via Bluetooth to a smartphone or tablet. Children control mobile games with their toothbrush, and consequently get better at toothbrushing. Adults also interact and receive smart feedback via the toothbrush, so they can improve their brushing performance. Playbrush is a startup that has received multiple millions of investment, won several awards and was recognised by the media globally. Only recently it has been acquired by the Swiss-Japanese consumer health champion Sunstar Global! Now we are looking for an experienced and ambitious UI/UX Designer to own user research and UI/X design end-to-end for web and mobile apps to join our team in London. Benefits -Flexible working hours -Variety of perks (e.g., bonuses, travel support, trainings, lunches and free books) -The opportunity to become a part of one of the most exciting software startups in the consumer space (multiple award winner), which recently exited to a Global Consumer Health Champion -Location for this position: London( we also offer help with relocation - VISA & relocations costs) or Vienna
You have an understanding of the drivers behind market moving stories and events. You're a solution-finder, with a real passion for providing exceptional customer service in a fast-paced environment. With a desire to build a career in a client-facing role, you understand the importance of credibility and building relationships. Join our comprehensive Analytics & Sales 6-month German-speaking internship, where you will rotate between both departments over the course of 6 months weeks, gaining an insight into what our graduate role has to offer. What is the role? Our long-term internship is an exciting opportunity to spend 6 months working in both our Analytics Sales team, where you'll be responsible for providing the best possible user experience for our Bloomberg Terminal clients. You will start with 8 weeks of classroom based financial product and functionality training, to broaden your knowledge of the global financial markets and our market leading Bloomberg solutions. After your training, you'll join a team where you'll immediately begin collaborating with Bloomberg employees on Analytics and Sales projects. You'll have the opportunity to interact with clients, making valuable contributions by taking part in sales campaigns, promoting product features and prospecting for new business. Hands-on individual and group projects will allow you to experience how your full-time career could evolve. To round out your experience, we will provide multiple opportunities to meet Bloomberg leaders at a variety of networking events. Of course, we also want to give you the chance to get to know your peers, so you'll also take part in volunteering activities and social events with other interns and team members. Analytics We provide 24/7 support for Bloomberg Professional Service users all over the world and across multiple industries. Reaching us via our 'Instant Bloomberg' chat system, clients access unparalleled customer service where we answer their questions and help them maximise the value of Bloomberg's products. On any given day we respond to over 12,000 queries in more than 15 languages. From educating a portfolio manager on Bloomberg's risk management solutions to helping a trader use our functionality to discover new sources of market liquidity - the variety of problems we solve is immense. Bloomberg is constantly innovating and Analytics plays a key role in ensuring clients are educated on new products and enhancements by proactively working closely to upskill them through technology and delivering on-site training and seminars. We also work in conjunction with Enterprise Sales to deliver on strategic initiatives, supporting product roll-out and onboarding clients. We want to ensure our clients are making the most of our service and using tools and features that allow them to work smarter. Sales In Sales, we're the face of Bloomberg for our clients. Consultative and entrepreneurial, we manage client relationships, whilst striving to continually grow our revenue by identifying new business opportunities. We spend our time with our clients, understanding their business goals and outpacing their expectations. Guided by curiosity and purpose, we work to understand their workflows and present them with the most appropriate solutions across our range of enterprise offerings. We're discovering new business leads by making prospecting calls and networking. We demonstrate how Bloomberg's product offering will help our clients make the best investment/trading/business decisions, making their day-to-day business smoother and more profitable. You need to have: The ability to speak fluent German, in addition to English Strong critical-thinking and problem-solving skills A demonstrated interest in the financial markets and the aspiration to work in the financial services industry The resilience to learn and adapt quickly in a dynamic environment Real ambition to pursue a client-facing career, with a strong interest in relationship management and sales Outstanding communication skills (both written and verbal) Availability for the full 6-month duration of the internship (start dates throughout 2023) as well as being able to start in a full-time role in 2023 or 2024. We'd love to see: Work experience in a client facing role An interest in programming and an aptitude for technical skills We are committed to hiring the best and brightest talent at Bloomberg and we do provide visa sponsorship for this role. However, each case is reviewed on an individual basis. Apply if you think we're a good match! We'll get in touch to let you know what the next steps are. Please note this is a two stage application process, following the submission of your candidate details you will receive an email with directions to complete an online assessment. Your application will not be complete until you have submitted the assessment. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Bloomberg is a disability inclusive employer. Please let us know if you require any reasonable adjustments to be made for the recruitment process.
Dec 02, 2022
Full time
You have an understanding of the drivers behind market moving stories and events. You're a solution-finder, with a real passion for providing exceptional customer service in a fast-paced environment. With a desire to build a career in a client-facing role, you understand the importance of credibility and building relationships. Join our comprehensive Analytics & Sales 6-month German-speaking internship, where you will rotate between both departments over the course of 6 months weeks, gaining an insight into what our graduate role has to offer. What is the role? Our long-term internship is an exciting opportunity to spend 6 months working in both our Analytics Sales team, where you'll be responsible for providing the best possible user experience for our Bloomberg Terminal clients. You will start with 8 weeks of classroom based financial product and functionality training, to broaden your knowledge of the global financial markets and our market leading Bloomberg solutions. After your training, you'll join a team where you'll immediately begin collaborating with Bloomberg employees on Analytics and Sales projects. You'll have the opportunity to interact with clients, making valuable contributions by taking part in sales campaigns, promoting product features and prospecting for new business. Hands-on individual and group projects will allow you to experience how your full-time career could evolve. To round out your experience, we will provide multiple opportunities to meet Bloomberg leaders at a variety of networking events. Of course, we also want to give you the chance to get to know your peers, so you'll also take part in volunteering activities and social events with other interns and team members. Analytics We provide 24/7 support for Bloomberg Professional Service users all over the world and across multiple industries. Reaching us via our 'Instant Bloomberg' chat system, clients access unparalleled customer service where we answer their questions and help them maximise the value of Bloomberg's products. On any given day we respond to over 12,000 queries in more than 15 languages. From educating a portfolio manager on Bloomberg's risk management solutions to helping a trader use our functionality to discover new sources of market liquidity - the variety of problems we solve is immense. Bloomberg is constantly innovating and Analytics plays a key role in ensuring clients are educated on new products and enhancements by proactively working closely to upskill them through technology and delivering on-site training and seminars. We also work in conjunction with Enterprise Sales to deliver on strategic initiatives, supporting product roll-out and onboarding clients. We want to ensure our clients are making the most of our service and using tools and features that allow them to work smarter. Sales In Sales, we're the face of Bloomberg for our clients. Consultative and entrepreneurial, we manage client relationships, whilst striving to continually grow our revenue by identifying new business opportunities. We spend our time with our clients, understanding their business goals and outpacing their expectations. Guided by curiosity and purpose, we work to understand their workflows and present them with the most appropriate solutions across our range of enterprise offerings. We're discovering new business leads by making prospecting calls and networking. We demonstrate how Bloomberg's product offering will help our clients make the best investment/trading/business decisions, making their day-to-day business smoother and more profitable. You need to have: The ability to speak fluent German, in addition to English Strong critical-thinking and problem-solving skills A demonstrated interest in the financial markets and the aspiration to work in the financial services industry The resilience to learn and adapt quickly in a dynamic environment Real ambition to pursue a client-facing career, with a strong interest in relationship management and sales Outstanding communication skills (both written and verbal) Availability for the full 6-month duration of the internship (start dates throughout 2023) as well as being able to start in a full-time role in 2023 or 2024. We'd love to see: Work experience in a client facing role An interest in programming and an aptitude for technical skills We are committed to hiring the best and brightest talent at Bloomberg and we do provide visa sponsorship for this role. However, each case is reviewed on an individual basis. Apply if you think we're a good match! We'll get in touch to let you know what the next steps are. Please note this is a two stage application process, following the submission of your candidate details you will receive an email with directions to complete an online assessment. Your application will not be complete until you have submitted the assessment. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Bloomberg is a disability inclusive employer. Please let us know if you require any reasonable adjustments to be made for the recruitment process.
Exhibitions Coordinator WMFTG Office - Pendennis Court Why Watson-Marlow: At Watson-Marlow Fluid Technology Solutions you face different challenges every single day. You are empowered to dream bigger and work smarter. You have time to live your life outside of your job. Our business is built by a diverse team of engineers, sales teams, marketers, administrators, designers, assemblers, chemists, web developers, accountants, analysts, programmers and many more. Globally we are united by our shared values that drive our culture. We want to be an employer where you make our difference. This role will focus on: Our marketing department are looking to welcome an Exhibitions Co-ordinator to the team, this role can offer you variety where your time will be split between owning the planning and coordination of Global Exhibitions and leading and delivering Global Webinars. For this role your organisation and planning skills will of course be exemplary, you'll thrive with relationship building and communication across a global level with teams around the world who you'll be working closely with to coordinate the event you are organising. This could be from speaking with a stakeholders in Germany sourcing equipment for an upcoming exhibition to co-ordinating the building of new displays. Other great parts of this role include: • The opportunity to own, oversee and execute exhibitions across the world • Potential for some overseas travel to attend some of the Exhibitions • Being a part of offering a consistent approach to the Watson-Marlow brand on a global level • Keeping up to date/researching markets to explore AR/VR in relation to exhibitions to understand the future market • You'll be a direct contact offering your support to offices around the world with queries • Organising graphics, videos, blog posts and e-shots for exhibitions and webinars • Speaking with the web team to ensure exhibitions/events are listed across websites • Obtaining data/leads from webinars to evaluate results to further develop events going forward • Working and building relationships with external suppliers/builders to ensure seamless delivery of exhibitions • Managing global exhibition budgets and payments • Working with Product Managers and Engineers to develop new technologies to demonstrate and exhibit key products at shows To be successful in this role, youwill need: Experience: • Experience working in Events Co-ordination • Teamwork and collaboration skills • Driven and open to learning new skills and updating knowledge • Demonstrated organisational skills and methodical approach to completing tasks. Proven attention to detail and a thorough approach to work Candidates wishing to apply must be eligible to work in the UK Closing date: Friday 12th August 2022 As a growing and ambitious organisation with a presence in over60 global locations and across multiple markets, we can offer you the workingenvironment and support needed to be successful. We are committed toachieving workforce diversity and creating an inclusive working environment. Wewelcome all applications irrespective of social and cultural background, age,gender, disability, sexual orientation or religious belief. What's in it for me? Weoffer a range of attractive staff benefits including accessible employeeforums, comprehensive pension packages, flexible working arrangements, privatemedical healthcare for all employees and inclusive employment practices. About Watson-Marlow Every day, we help companies across the globe to bemore efficient and sustainable. Watson-Marlow FluidTechnology Solutions (WMFTS) is the world leader in niche peristaltic pumps andassociated fluid path technologies. Comprising ten established brands, eachwith their area of expertise, but together offering our customers unrivalledsolutions for their pumping and fluid transfer applications. Together with our colleagues across Spirax-Sarco Engineeringplc, we are proud to be a FTSE 100 company.
Sep 06, 2022
Full time
Exhibitions Coordinator WMFTG Office - Pendennis Court Why Watson-Marlow: At Watson-Marlow Fluid Technology Solutions you face different challenges every single day. You are empowered to dream bigger and work smarter. You have time to live your life outside of your job. Our business is built by a diverse team of engineers, sales teams, marketers, administrators, designers, assemblers, chemists, web developers, accountants, analysts, programmers and many more. Globally we are united by our shared values that drive our culture. We want to be an employer where you make our difference. This role will focus on: Our marketing department are looking to welcome an Exhibitions Co-ordinator to the team, this role can offer you variety where your time will be split between owning the planning and coordination of Global Exhibitions and leading and delivering Global Webinars. For this role your organisation and planning skills will of course be exemplary, you'll thrive with relationship building and communication across a global level with teams around the world who you'll be working closely with to coordinate the event you are organising. This could be from speaking with a stakeholders in Germany sourcing equipment for an upcoming exhibition to co-ordinating the building of new displays. Other great parts of this role include: • The opportunity to own, oversee and execute exhibitions across the world • Potential for some overseas travel to attend some of the Exhibitions • Being a part of offering a consistent approach to the Watson-Marlow brand on a global level • Keeping up to date/researching markets to explore AR/VR in relation to exhibitions to understand the future market • You'll be a direct contact offering your support to offices around the world with queries • Organising graphics, videos, blog posts and e-shots for exhibitions and webinars • Speaking with the web team to ensure exhibitions/events are listed across websites • Obtaining data/leads from webinars to evaluate results to further develop events going forward • Working and building relationships with external suppliers/builders to ensure seamless delivery of exhibitions • Managing global exhibition budgets and payments • Working with Product Managers and Engineers to develop new technologies to demonstrate and exhibit key products at shows To be successful in this role, youwill need: Experience: • Experience working in Events Co-ordination • Teamwork and collaboration skills • Driven and open to learning new skills and updating knowledge • Demonstrated organisational skills and methodical approach to completing tasks. Proven attention to detail and a thorough approach to work Candidates wishing to apply must be eligible to work in the UK Closing date: Friday 12th August 2022 As a growing and ambitious organisation with a presence in over60 global locations and across multiple markets, we can offer you the workingenvironment and support needed to be successful. We are committed toachieving workforce diversity and creating an inclusive working environment. Wewelcome all applications irrespective of social and cultural background, age,gender, disability, sexual orientation or religious belief. What's in it for me? Weoffer a range of attractive staff benefits including accessible employeeforums, comprehensive pension packages, flexible working arrangements, privatemedical healthcare for all employees and inclusive employment practices. About Watson-Marlow Every day, we help companies across the globe to bemore efficient and sustainable. Watson-Marlow FluidTechnology Solutions (WMFTS) is the world leader in niche peristaltic pumps andassociated fluid path technologies. Comprising ten established brands, eachwith their area of expertise, but together offering our customers unrivalledsolutions for their pumping and fluid transfer applications. Together with our colleagues across Spirax-Sarco Engineeringplc, we are proud to be a FTSE 100 company.
You have an understanding of the drivers behind market moving stories and events. You're a solution-finder, with a real passion for providing exceptional customer service in a fast-paced environment. With a desire to build a career in a client-facing role, you understand the importance of credibility and building relationships! The Analytics Team We provide 24/7 support for Bloomberg Professional Service users all over the world and across multiple industries. Reaching us via our 'Instant Bloomberg' chat system, clients access unparalleled customer service where we answer their questions and help them maximise the value of Bloomberg's products. On any given day we respond to over 12,000 queries in more than 15 languages. Bloomberg is constantly innovating and Analytics plays a key role in ensuring clients are educated on new products and enhancements by proactively working closely with them to upskill them through technology, and delivering on-site training and seminars. We also work in conjunction with Enterprise Sales to deliver on strategic initiatives, supporting product roll-out and onboarding clients. We want to ensure our clients are making the most of our service and using tools and features that allow them to work smarter. What's in it for you? Our long-term internship is an exciting opportunity to spend 6 months working in the German speaking team of our London Analytics department, where you'll be responsible for providing the best possible user experience for our Bloomberg Terminal clients. In advance of joining your team, you'll spend 10 weeks in a comprehensive classroom based training programme, learning about all aspects of the financial markets - economic principles, market players and asset classes - while teaching you all there is to know about the functionality and analytical tools the Bloomberg Terminal has to offer. Having benefited from the excellent training, you'll have a solid foundation of knowledge which will enable you to deal directly with our clients. As well as answering their questions, you'll make valuable contributions by taking part in calling campaigns to promote new functionality and features of our core product, the Bloomberg Terminal. Hands-on projects will allow you to experience how your full-time career could evolve. Throughout the internship, you'll be supported by your line manager, buddy and your recruiter to ensure you receive regular feedback on your work and have the support and guidance you need to navigate the company. Where can this role take me? Should you perform well in the internship, you will be made a permanent offer to join us following your graduation. We are looking to hire interns who have a passion for securing longer term opportunities within Bloomberg. In a full time role, you'll have the opportunity to specialise in the asset classes which are most interesting to you. You'll develop the soft skills required for a client facing role and all the while, we'll support you with a thorough and rigorous training plan, to equip you with the knowledge you will need to better understand the financial markets, our products and the clients you will be supporting. There are multiple opportunities to further your career across the department or the company, with the majority of Analytics representatives progressing towards opportunities in our Enterprise Sales teams. You could also go on to take up a Leadership position, or take on a more specialised support role in our Advanced Specialist or Trading Solutions teams. Note: We are seeking applicants who will be ready for full time employment in 2022 or 2023. Therefore, you should be in the final year of your studies. Additionally, as this internship is within our German speaking team, full business fluency in German is essential to the role. In addition to the above, you need to have: A demonstrated interest in the financial markets and the aspiration to work in the financial services industry Strong critical-thinking and problem-solving skills Exceptional communication skills (both written and verbal) The resilience to learn and adapt quickly in a dynamic environment Real ambition to pursue a client-facing career, with a strong interest in account management and sales The ability to work for 6 months within 2022 We'd love to see: Work experience in a client facing role An interest in technology We'll trust you to: Act as an advocate for Diversity and Inclusion, truly understanding its importance to our business.
Dec 03, 2021
Full time
You have an understanding of the drivers behind market moving stories and events. You're a solution-finder, with a real passion for providing exceptional customer service in a fast-paced environment. With a desire to build a career in a client-facing role, you understand the importance of credibility and building relationships! The Analytics Team We provide 24/7 support for Bloomberg Professional Service users all over the world and across multiple industries. Reaching us via our 'Instant Bloomberg' chat system, clients access unparalleled customer service where we answer their questions and help them maximise the value of Bloomberg's products. On any given day we respond to over 12,000 queries in more than 15 languages. Bloomberg is constantly innovating and Analytics plays a key role in ensuring clients are educated on new products and enhancements by proactively working closely with them to upskill them through technology, and delivering on-site training and seminars. We also work in conjunction with Enterprise Sales to deliver on strategic initiatives, supporting product roll-out and onboarding clients. We want to ensure our clients are making the most of our service and using tools and features that allow them to work smarter. What's in it for you? Our long-term internship is an exciting opportunity to spend 6 months working in the German speaking team of our London Analytics department, where you'll be responsible for providing the best possible user experience for our Bloomberg Terminal clients. In advance of joining your team, you'll spend 10 weeks in a comprehensive classroom based training programme, learning about all aspects of the financial markets - economic principles, market players and asset classes - while teaching you all there is to know about the functionality and analytical tools the Bloomberg Terminal has to offer. Having benefited from the excellent training, you'll have a solid foundation of knowledge which will enable you to deal directly with our clients. As well as answering their questions, you'll make valuable contributions by taking part in calling campaigns to promote new functionality and features of our core product, the Bloomberg Terminal. Hands-on projects will allow you to experience how your full-time career could evolve. Throughout the internship, you'll be supported by your line manager, buddy and your recruiter to ensure you receive regular feedback on your work and have the support and guidance you need to navigate the company. Where can this role take me? Should you perform well in the internship, you will be made a permanent offer to join us following your graduation. We are looking to hire interns who have a passion for securing longer term opportunities within Bloomberg. In a full time role, you'll have the opportunity to specialise in the asset classes which are most interesting to you. You'll develop the soft skills required for a client facing role and all the while, we'll support you with a thorough and rigorous training plan, to equip you with the knowledge you will need to better understand the financial markets, our products and the clients you will be supporting. There are multiple opportunities to further your career across the department or the company, with the majority of Analytics representatives progressing towards opportunities in our Enterprise Sales teams. You could also go on to take up a Leadership position, or take on a more specialised support role in our Advanced Specialist or Trading Solutions teams. Note: We are seeking applicants who will be ready for full time employment in 2022 or 2023. Therefore, you should be in the final year of your studies. Additionally, as this internship is within our German speaking team, full business fluency in German is essential to the role. In addition to the above, you need to have: A demonstrated interest in the financial markets and the aspiration to work in the financial services industry Strong critical-thinking and problem-solving skills Exceptional communication skills (both written and verbal) The resilience to learn and adapt quickly in a dynamic environment Real ambition to pursue a client-facing career, with a strong interest in account management and sales The ability to work for 6 months within 2022 We'd love to see: Work experience in a client facing role An interest in technology We'll trust you to: Act as an advocate for Diversity and Inclusion, truly understanding its importance to our business.
Manpower UK is recruiting on behalf of our global travel client for a German Speaking Team Leader to join a successful team and fantastic company within their Edinburgh contact centre. Team Leader Role Overview As the Customer Service Team Leader in a state of the art, fun environment unlike any other. You will enjoy delivering amazing world class customer service, smashing your targets and soaring to new highs in your career. Expect industry leading benefits, plus working with a team from a diverse background within a multi-cultural award winning environment. What you will do: Working in our clients award winning offices in the centre of Edinburgh your number one priority will be to support our advisors who will directly report to you. In this role you will be responsible for the coaching, development, performance and engagement of your associates. You will be tasked with supporting your people and removing any barriers that prevent them from demonstrating our clients Mission and values. The ideal Team Leader understands that supporting their people is the most critical role they perform, to achieve this they are open and approachable, engage with their people individually to understand how to most effectively coach and motivate them and invest time in developing them. They build a work environment where associates are engaged and feel a positive sense of achievement about their role in delivering world class customer service. Key Responsibilities Manage the performance and development of team members through appropriate use of the performance Management system and a wide range of managerial techniques Ensure that quality is a key team driver which underpins all operational performance, proactively driving a culture of continuous improvement Be first point of call for resolving escalated issues to the satisfaction of the customer in a timely manner to minimise risk to the Company and the customer Maintain the highest levels of client and customer satisfaction Person Specification Previous Team Leader, Supervisory or Managerial experience Previous Call Centre experience is advantageous, Multilingual is desirable Fluent in written and spoken English and German Leadership, Delivering Service. Delivering Results Experience coaching or leading people Ability to create and continually support people through individual development plans Strong listening skills Positive communicator who understands when necessary how to have tough conversations Knows and communicates our clients mission, vision and strategy Ability to confidently facilitate team discussions and communicate business messages Role model in contact handling skills Strong time management and organisational skills Takes action on emerging issues and opportunities Helps associates understand what good likes, and supports them to reach it Advanced computer skills, fluent with Excel and Word Should you be looking for your next career move and start 2022 in a new role. Please forward your CV in the first instance.
Dec 01, 2021
Full time
Manpower UK is recruiting on behalf of our global travel client for a German Speaking Team Leader to join a successful team and fantastic company within their Edinburgh contact centre. Team Leader Role Overview As the Customer Service Team Leader in a state of the art, fun environment unlike any other. You will enjoy delivering amazing world class customer service, smashing your targets and soaring to new highs in your career. Expect industry leading benefits, plus working with a team from a diverse background within a multi-cultural award winning environment. What you will do: Working in our clients award winning offices in the centre of Edinburgh your number one priority will be to support our advisors who will directly report to you. In this role you will be responsible for the coaching, development, performance and engagement of your associates. You will be tasked with supporting your people and removing any barriers that prevent them from demonstrating our clients Mission and values. The ideal Team Leader understands that supporting their people is the most critical role they perform, to achieve this they are open and approachable, engage with their people individually to understand how to most effectively coach and motivate them and invest time in developing them. They build a work environment where associates are engaged and feel a positive sense of achievement about their role in delivering world class customer service. Key Responsibilities Manage the performance and development of team members through appropriate use of the performance Management system and a wide range of managerial techniques Ensure that quality is a key team driver which underpins all operational performance, proactively driving a culture of continuous improvement Be first point of call for resolving escalated issues to the satisfaction of the customer in a timely manner to minimise risk to the Company and the customer Maintain the highest levels of client and customer satisfaction Person Specification Previous Team Leader, Supervisory or Managerial experience Previous Call Centre experience is advantageous, Multilingual is desirable Fluent in written and spoken English and German Leadership, Delivering Service. Delivering Results Experience coaching or leading people Ability to create and continually support people through individual development plans Strong listening skills Positive communicator who understands when necessary how to have tough conversations Knows and communicates our clients mission, vision and strategy Ability to confidently facilitate team discussions and communicate business messages Role model in contact handling skills Strong time management and organisational skills Takes action on emerging issues and opportunities Helps associates understand what good likes, and supports them to reach it Advanced computer skills, fluent with Excel and Word Should you be looking for your next career move and start 2022 in a new role. Please forward your CV in the first instance.
JPMorgan Chase & Co. is a leading global financial services firm with assets of more than $2 trillion, over 260,000 employees and operations in more than 60 countries. It operates across four business segments including Corporate & Investment Banking, Commercial Banking, Asset Management, Consumer & Community Banking. The Wealth Management division of JPMorgan Chase & Co. is part of the Asset & Wealth Management business segment. It has offered for over 160 years customised solutions and client service of the highest quality to solve the complex needs of wealthy individuals and their families around the world. With assets under management of $2.4 trillion, it is one of the largest asset and wealth managers in the world. Operations Overview Operations are uniquely positioned at the heart of all that we do. We impact the business we undertake from end to end - involved in almost all major steps of the transaction lifecycle as well as new initiatives (account opening and KYC, products and services) and vendor management. We work in collaboration with counterparts from all areas across Lines of Business, Technology, Finance and Corporate Functions. Our role is all about maintaining the efficient processes our people rely on every day to do first-class business, whilst constantly striving to achieve the improvement that makes the firm one of the most respected financial institutions in the world. The global focus on Anti Money Laundering (AML) and Know Your Client (KYC) is increasing and leading to new roles and opportunities within JP Morgan. The firm is establishing within Operations a market-leading function to help manage the regulatory risks involved in Onboarding clients with special attention to meeting the regulatory AML and KYC requirements. We are offering you an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area. Key Responsibilities: The team's key responsibilities are: Advising on documentation requirements to external and internal partners. Review of legal, account opening and tax documentation as to whether it meets regulatory and internal policies to open or maintain an account. Documenting clients on due diligence and related systems and updating these profiles periodically. Taking responsibility for the end-to-end onboarding process. Team members in Edinburgh will undertake some or all of these roles depending on their role within the team. We prefer candidates with prior AML/ KYC background or a relevant degree such as law. The Client Onboarding Officer will support all aspects of client onboarding to include the fulfilment of Anti Money Laundering (AML) and Know Your Client (KYC) requirements. The Client Onboarding Officer will partner with the client-facing teams to ensure all client KYC records are compliant with regulatory standards, and will ensure high quality and timely completion of all client-level due diligence requirements at the onset and renewal of client relationships. The Client Onboarding Officer will own the end to end Onboarding of new clients and subsequent periodic renewal process of all clients. The Client Onboarding Officer will assist with the drafting and gathering of client documents and make independent recommendations regarding AML risk at a client level prior to final review by the client-facing team. The Client Onboarding Specialists are expected to stay current with all regulatory changes and requirements around client KYC, Suitability and Documentation. Analysing and understanding complex client structures and explaining them to colleagues across the business, and able to escalate appropriately any risks identified during the documentation review process. Partnering with the client facing teams to collect required legal documents and associated information to meet all regulatory and internal polices Act as a subject matter expert on required legal documents and process to onboard a client to PB platforms, reviewing clients' constitutional documentation, having consideration for relevant tax, regulatory and corporate law issues, as applicable. Once trained, the successful candidate will be expected to deal with a wide range of jurisdictions and entity types. Full training is provided to all new joiners. Undertake quality review of clients' KYC records Manage and facilitate client due diligence, including coordinating the participation of JPMorgan stakeholders who have KYC responsibilities Serve as point of contact for KYC and reporting issues for designated clients Act as a KYC and AML subject matter resource for KYC due diligence teams Act as a subject matter resource on the KYC/AML policies and procedures Discuss and escalate with Compliance complex issues surrounding client types and structures, financial products and services, and other AML risk-related issues For all candidates we look for : Previous experience in AML or KYC advantageous, but training will be provided to the successful candidate. Attention to detail Strong written and oral communication skills, able to influence internal and external stakeholders Strong analytical, prioritization and organizational skills Logical, structured approach to planning, problem solving and decision-making Strong risk and controls awareness Capacity to think laterally and convey an understanding of the big picture Maintains a sense of urgency and ability to prioritize/multi-task Strong client focus and ability to partner with various internal groups and client coverage Ability to successfully navigate a complex infrastructure that involves numerous groups and individuals Consultative in approach, understanding and anticipating business partner needs and proactively delivering solutions Ability to work under pressure and to fixed deadlines Independent, self-motivated, with an ability to adapt and be flexible in a team environment A strong sense of ownership and responsibility Fluency in English is required. The team reviews documentation in English, French, German, Spanish, Italian and Dutch, and we would welcome applications from candidates speaking these languages (B2 level or above) who meet our other criteria. JPMorgan Chase & Co. offers extensive training and development opportunities, an exceptional benefits program and a highly competitive compensation package. JPMorgan Chase & Co. is an Equal Opportunity Employer. If you would like to pursue a career with JPMorgan Chase & Co.'s Operations in Edinburgh, please apply online providing a CV in English. IPB2021 About Us J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs. About the Team J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions with client assets of $4 trillion. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals. Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.
Dec 01, 2021
Full time
JPMorgan Chase & Co. is a leading global financial services firm with assets of more than $2 trillion, over 260,000 employees and operations in more than 60 countries. It operates across four business segments including Corporate & Investment Banking, Commercial Banking, Asset Management, Consumer & Community Banking. The Wealth Management division of JPMorgan Chase & Co. is part of the Asset & Wealth Management business segment. It has offered for over 160 years customised solutions and client service of the highest quality to solve the complex needs of wealthy individuals and their families around the world. With assets under management of $2.4 trillion, it is one of the largest asset and wealth managers in the world. Operations Overview Operations are uniquely positioned at the heart of all that we do. We impact the business we undertake from end to end - involved in almost all major steps of the transaction lifecycle as well as new initiatives (account opening and KYC, products and services) and vendor management. We work in collaboration with counterparts from all areas across Lines of Business, Technology, Finance and Corporate Functions. Our role is all about maintaining the efficient processes our people rely on every day to do first-class business, whilst constantly striving to achieve the improvement that makes the firm one of the most respected financial institutions in the world. The global focus on Anti Money Laundering (AML) and Know Your Client (KYC) is increasing and leading to new roles and opportunities within JP Morgan. The firm is establishing within Operations a market-leading function to help manage the regulatory risks involved in Onboarding clients with special attention to meeting the regulatory AML and KYC requirements. We are offering you an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area. Key Responsibilities: The team's key responsibilities are: Advising on documentation requirements to external and internal partners. Review of legal, account opening and tax documentation as to whether it meets regulatory and internal policies to open or maintain an account. Documenting clients on due diligence and related systems and updating these profiles periodically. Taking responsibility for the end-to-end onboarding process. Team members in Edinburgh will undertake some or all of these roles depending on their role within the team. We prefer candidates with prior AML/ KYC background or a relevant degree such as law. The Client Onboarding Officer will support all aspects of client onboarding to include the fulfilment of Anti Money Laundering (AML) and Know Your Client (KYC) requirements. The Client Onboarding Officer will partner with the client-facing teams to ensure all client KYC records are compliant with regulatory standards, and will ensure high quality and timely completion of all client-level due diligence requirements at the onset and renewal of client relationships. The Client Onboarding Officer will own the end to end Onboarding of new clients and subsequent periodic renewal process of all clients. The Client Onboarding Officer will assist with the drafting and gathering of client documents and make independent recommendations regarding AML risk at a client level prior to final review by the client-facing team. The Client Onboarding Specialists are expected to stay current with all regulatory changes and requirements around client KYC, Suitability and Documentation. Analysing and understanding complex client structures and explaining them to colleagues across the business, and able to escalate appropriately any risks identified during the documentation review process. Partnering with the client facing teams to collect required legal documents and associated information to meet all regulatory and internal polices Act as a subject matter expert on required legal documents and process to onboard a client to PB platforms, reviewing clients' constitutional documentation, having consideration for relevant tax, regulatory and corporate law issues, as applicable. Once trained, the successful candidate will be expected to deal with a wide range of jurisdictions and entity types. Full training is provided to all new joiners. Undertake quality review of clients' KYC records Manage and facilitate client due diligence, including coordinating the participation of JPMorgan stakeholders who have KYC responsibilities Serve as point of contact for KYC and reporting issues for designated clients Act as a KYC and AML subject matter resource for KYC due diligence teams Act as a subject matter resource on the KYC/AML policies and procedures Discuss and escalate with Compliance complex issues surrounding client types and structures, financial products and services, and other AML risk-related issues For all candidates we look for : Previous experience in AML or KYC advantageous, but training will be provided to the successful candidate. Attention to detail Strong written and oral communication skills, able to influence internal and external stakeholders Strong analytical, prioritization and organizational skills Logical, structured approach to planning, problem solving and decision-making Strong risk and controls awareness Capacity to think laterally and convey an understanding of the big picture Maintains a sense of urgency and ability to prioritize/multi-task Strong client focus and ability to partner with various internal groups and client coverage Ability to successfully navigate a complex infrastructure that involves numerous groups and individuals Consultative in approach, understanding and anticipating business partner needs and proactively delivering solutions Ability to work under pressure and to fixed deadlines Independent, self-motivated, with an ability to adapt and be flexible in a team environment A strong sense of ownership and responsibility Fluency in English is required. The team reviews documentation in English, French, German, Spanish, Italian and Dutch, and we would welcome applications from candidates speaking these languages (B2 level or above) who meet our other criteria. JPMorgan Chase & Co. offers extensive training and development opportunities, an exceptional benefits program and a highly competitive compensation package. JPMorgan Chase & Co. is an Equal Opportunity Employer. If you would like to pursue a career with JPMorgan Chase & Co.'s Operations in Edinburgh, please apply online providing a CV in English. IPB2021 About Us J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs. About the Team J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions with client assets of $4 trillion. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals. Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.
At Fitch, we have an open culture where employees are able to exchange ideas and perspectives, throughout the organization, irrespective of their seniority. Your voice will be heard allowing you to have a real impact. We embrace diversity and appreciate authenticity encouraging an environment where employees can be their true selves. Our inclusive and progressive approach helps us to keep a balanced perspective. Fitch is also committed to supporting its employees by advancing conversations around diversity, equity and inclusion. Fitch's Employee Resource Groups (ERGs) have been established by employees who have joined together as a workplace community based on similar backgrounds or life experiences. Fitch's ERGs are available to connect employees with others within the organization to offer professional and personal support. With our expertise, we are not only creating data and information, but also producing timely insights from every angle to influence decision making in this ever changing and highly competitive market. We have a relentless hunger to innovate and unlock the power of human insights and to drive value for our customers. There has never been a better time to make an impact and we invite you to join us on this journey. F itch Learning partners with clients to deepen knowledge, develop skills and enhance conduct, delivering positive business outcomes. We have centers in established financial hubs including London, New York, Singapore, Dubai and Hong Kong. We are committed to understanding complex client needs across fast paced financial markets, globally. Our learning solutions encompass expert faculty, e-learning, coaching and blended candidate assessments, improving individual contribution and collective business performance. Programme Manager - CWMA Exams London Company Brief Fitch Learning is a leader in financial services training. With unrivalled breadth and depth of training, the company delivers learning solutions for apprentices and graduates, to those with 10+ years' experience in Financial Services. A truly global company we have offices in London, New York, Chicago, Singapore, Hong Kong and Dubai, providing services to many of the world's top banks and financial institutions. Fitch Learning is part of the wider Fitch Group which includes Fitch Ratings and Fitch Solutions. Agile and fast-paced we are able to tailor our solutions to a wide range of Financial Services clients with operations in more than 30 countries. We're looking for individuals with drive, flexibility and passion to help us deliver a world-class service to our clients. In return, Fitch Learning offers a fast-paced, start-up like environment with considerable financial backing and stability that you associate with a larger corporate. It's a place where you can really make a difference and progress in your career. Role Purpose As an Exam Programme Manager working on our wealth management certification programme, you will be responsible for overseeing and managing the day-to-day operations involved in delivering the oral exams element of the CWMA certificate. You will form part of the CWMA Operations Team working closely with the Account Delivery Manager, Written Exam Programme Manager and Candidate support function. You'll work very closely with our delivery partners, based in Switzerland, planning and running preparation workshops and final exams and ensuring the smooth day to running of all operational and logistical aspects. You'll work closely with internal Product and Development teams escalating any product-related issues raised by candidates and have input into new products which the team will also support. The position is based in London, England with some occasional travel to Europe required. Role Responsibilities Manage the entire oral exam process forming part of Fitch Learning's CWMA qualification Schedule exams and workshop sessions working closely with our delivery partners based in Switzerland Capacity management and forecasting for both remote and 'in person' exams ensuring that there is enough capacity for candidates to be able to book Oversee candidate transition from Technical Written Exams to Oral Assessment Manage the Objection and Appeal Process with exam committee and Swiss Association for Quality Oversee relationships with venue providers based in Switzerland Work closely with delivery partners to ensure quality and impartiality is upheld in line with ISO 17024:2012 Optimize booking process and exam allocation in the internal booking tool Document process and policies in Confluence Take responsibility for Certification Reports required by the Swiss Association for Quality (SAQ) Provide support with annual audit administered by SAQ Provide consultative support to Account Delivery Manager and CRMs as part of the sales and onboarding process for new clients Escalate any technical issues affecting the exam booking process Support candidates in preparing for their oral preparation programme and assessment, sending out relevant documentation Report on pass rates, analyze results and feed into relevant conversations with clients Role Requirements Able to demonstrate experience in managing global supplier relationships to deliver events/training Experience in working with a global client base Must be hands-on, proactive in approach and calm under pressure Experience in using virtual meeting platforms and training/supporting end users on the basics Excellent relationship-building skills Confident in managing multiple stakeholders German or French speaking would be an advantage but is not essential Fitch Group is a global leader in financial information services with operations in more than 30 countries. Wholly owned by the Hearst Corporation, we are comprised of three main businesses: Fitch Ratings | Fitch Solutions | Fitch Learning. For more information please visit our websites: | | Fitch is committed to providing global securities markets with objective, timely, independent and forward-looking credit opinions. To protect Fitch's credibility and reputation, our employees must take every precaution to avoid conflicts of interest or any appearance of a conflict of interest. Should you be successful in the recruitment process at Fitch Ratings you will be asked to declare any securities holdings and other potential conflicts prior to commencing employment. If you, or your immediate family, have any holdings that may conflict with your work responsibilities, you may be asked to divest yourself of them before beginning work. Fitch is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law. UNITED STATES ONLY : As part of its continued efforts to maintain a safe workplace for employees, Fitch requires that all employees who receive a written offer of employment on or after October 4, 2021, be fully vaccinated (as defined by the CDC) against the coronavirus by the first day of employment as a condition of employment, to the extent permitted by applicable law. Fitch will consider requests for reasonable accommodations due to medical and/or religious reasons on an individual basis in accordance with applicable legal requirements. #LI-AC2
Nov 30, 2021
Full time
At Fitch, we have an open culture where employees are able to exchange ideas and perspectives, throughout the organization, irrespective of their seniority. Your voice will be heard allowing you to have a real impact. We embrace diversity and appreciate authenticity encouraging an environment where employees can be their true selves. Our inclusive and progressive approach helps us to keep a balanced perspective. Fitch is also committed to supporting its employees by advancing conversations around diversity, equity and inclusion. Fitch's Employee Resource Groups (ERGs) have been established by employees who have joined together as a workplace community based on similar backgrounds or life experiences. Fitch's ERGs are available to connect employees with others within the organization to offer professional and personal support. With our expertise, we are not only creating data and information, but also producing timely insights from every angle to influence decision making in this ever changing and highly competitive market. We have a relentless hunger to innovate and unlock the power of human insights and to drive value for our customers. There has never been a better time to make an impact and we invite you to join us on this journey. F itch Learning partners with clients to deepen knowledge, develop skills and enhance conduct, delivering positive business outcomes. We have centers in established financial hubs including London, New York, Singapore, Dubai and Hong Kong. We are committed to understanding complex client needs across fast paced financial markets, globally. Our learning solutions encompass expert faculty, e-learning, coaching and blended candidate assessments, improving individual contribution and collective business performance. Programme Manager - CWMA Exams London Company Brief Fitch Learning is a leader in financial services training. With unrivalled breadth and depth of training, the company delivers learning solutions for apprentices and graduates, to those with 10+ years' experience in Financial Services. A truly global company we have offices in London, New York, Chicago, Singapore, Hong Kong and Dubai, providing services to many of the world's top banks and financial institutions. Fitch Learning is part of the wider Fitch Group which includes Fitch Ratings and Fitch Solutions. Agile and fast-paced we are able to tailor our solutions to a wide range of Financial Services clients with operations in more than 30 countries. We're looking for individuals with drive, flexibility and passion to help us deliver a world-class service to our clients. In return, Fitch Learning offers a fast-paced, start-up like environment with considerable financial backing and stability that you associate with a larger corporate. It's a place where you can really make a difference and progress in your career. Role Purpose As an Exam Programme Manager working on our wealth management certification programme, you will be responsible for overseeing and managing the day-to-day operations involved in delivering the oral exams element of the CWMA certificate. You will form part of the CWMA Operations Team working closely with the Account Delivery Manager, Written Exam Programme Manager and Candidate support function. You'll work very closely with our delivery partners, based in Switzerland, planning and running preparation workshops and final exams and ensuring the smooth day to running of all operational and logistical aspects. You'll work closely with internal Product and Development teams escalating any product-related issues raised by candidates and have input into new products which the team will also support. The position is based in London, England with some occasional travel to Europe required. Role Responsibilities Manage the entire oral exam process forming part of Fitch Learning's CWMA qualification Schedule exams and workshop sessions working closely with our delivery partners based in Switzerland Capacity management and forecasting for both remote and 'in person' exams ensuring that there is enough capacity for candidates to be able to book Oversee candidate transition from Technical Written Exams to Oral Assessment Manage the Objection and Appeal Process with exam committee and Swiss Association for Quality Oversee relationships with venue providers based in Switzerland Work closely with delivery partners to ensure quality and impartiality is upheld in line with ISO 17024:2012 Optimize booking process and exam allocation in the internal booking tool Document process and policies in Confluence Take responsibility for Certification Reports required by the Swiss Association for Quality (SAQ) Provide support with annual audit administered by SAQ Provide consultative support to Account Delivery Manager and CRMs as part of the sales and onboarding process for new clients Escalate any technical issues affecting the exam booking process Support candidates in preparing for their oral preparation programme and assessment, sending out relevant documentation Report on pass rates, analyze results and feed into relevant conversations with clients Role Requirements Able to demonstrate experience in managing global supplier relationships to deliver events/training Experience in working with a global client base Must be hands-on, proactive in approach and calm under pressure Experience in using virtual meeting platforms and training/supporting end users on the basics Excellent relationship-building skills Confident in managing multiple stakeholders German or French speaking would be an advantage but is not essential Fitch Group is a global leader in financial information services with operations in more than 30 countries. Wholly owned by the Hearst Corporation, we are comprised of three main businesses: Fitch Ratings | Fitch Solutions | Fitch Learning. For more information please visit our websites: | | Fitch is committed to providing global securities markets with objective, timely, independent and forward-looking credit opinions. To protect Fitch's credibility and reputation, our employees must take every precaution to avoid conflicts of interest or any appearance of a conflict of interest. Should you be successful in the recruitment process at Fitch Ratings you will be asked to declare any securities holdings and other potential conflicts prior to commencing employment. If you, or your immediate family, have any holdings that may conflict with your work responsibilities, you may be asked to divest yourself of them before beginning work. Fitch is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law. UNITED STATES ONLY : As part of its continued efforts to maintain a safe workplace for employees, Fitch requires that all employees who receive a written offer of employment on or after October 4, 2021, be fully vaccinated (as defined by the CDC) against the coronavirus by the first day of employment as a condition of employment, to the extent permitted by applicable law. Fitch will consider requests for reasonable accommodations due to medical and/or religious reasons on an individual basis in accordance with applicable legal requirements. #LI-AC2
