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KatKin's Opportunity What we do at KatKin For uncompromising cat parents who want the best, KatKin is revolutionising cat health by transforming the lives of cats through superior nutrition. We're Europe's first fresh-cooked cat food, made with 100% human-grade meat, gently cooked and frozen to lock in freshness. As a disruptor in the $185bn pet food market, KatKin was founded to challenge the low standards set by the traditional cat food industry, which is worth $50bn globally and is this fastest growing segment in the pet care market. The concept for fresh food is well established in the US, particularly in Dog, with the Farmers' Dog surpassing >$1B in sales proving the scale of the opportunity. KatKin is vertically integrated across R&D, manufacturing, sales, and marketing. To date, we've delivered around 35 million fresh meals to over 200,000 happy, healthy cats across the UK. Our team of over 130 spans all locations, including Clerkenwell, London, the US, and our state-of-the-art manufacturing facility in Haverhill, Suffolk. We also have customer service teams in both London and South Africa. KatKin operates a direct-to-consumer (D2C) model supported by a first-class, dedicated customer service team, allowing us to build valuable relationships and foster a passionate customer community. In addition to our eCommerce channel, our Fresh food and Pantry products are also sold through a growing number of select third-party platforms, including Ocado, Amazon, and Pets at Home. Where the competition cuts corners, catfishes customers, and puts profits over health, KatKin puts cat well-being first. No shortcuts. No secret recipes. We're cutting the fluff, thinking fresh, and channelling hardcore love into industry-wide change. So cats live long and cat parents can love hard without compromise. Why You'll Love Working With Us We're all-in for cats, and it shows: our energy will blow you away from day one. You'll be surrounded by knowledgeable scientists, big creative thinkers, astute business minds, and a whole team of hardcore cat parents. All on a mission to make hardcore love the new standard in cat care - with a fresh take on every product in the cat industry. The Role As Customer Operations Manager, you'll own the full post-purchase physical experience - ensuring every order arrives on time, well-packed, and reflective of KatKin's high standards. Sitting within the CX Operations team, you'll lead initiatives to improve courier performance, packaging, and operational efficiency. You'll work cross-functionally with Fulfilment, Quality, Tech, and external partners, translating customer insights into meaningful improvements. You'll also build and lead a growing Customer Operations team, setting a culture of accountability and customer-first thinking. As we scale, you'll help adapt our delivery experience for new markets. Expect regular travel to our Kitchen in Suffolk to stay close to our fulfilment operation and collaborate on-site. Key ownership areas Team leadership & development You'll build and manage a growing Customer Operations team, defining clear roles, setting goals, and fostering a high-performance culture. As a hands-on leader, you'll coach and support your team to deliver consistently excellent results as the business scales. Delivery and quality performance You'll own the end-to-end physical experience - from when an order is placed to when it arrives - ensuring it's timely, accurate, and up to KatKin's high standards. This includes improving packaging durability, unboxing quality, and reducing complaints and compensation through root-cause analysis and fixes. Courier and partner management You'll manage key delivery partners like DPD, holding them accountable to performance metrics and leading service improvement initiatives. You'll also handle courier claims and feedback loops, ensuring partner performance reflects our customer-first standards. Customer insight and process improvement You'll translate customer feedback into actionable improvements across Fulfilment, Tech, and Product, ensuring fast, visible feedback loops. You'll also support tooling upgrades, automation efforts, and delivery forecasting to streamline operations and enhance service reliability. International readiness and scaling You'll help evolve our operations for global growth, adapting delivery models, packaging, and internal processes for new markets while ensuring consistency, quality, and customer satisfaction remain at the core. Who we are looking for: Experienced and customer-obsessed You bring 3-5 years of experience in CX, fulfilment, logistics, or a similar environment, with a strong track record of improving operational performance and customer outcomes. You care deeply about the customer experience and take pride in delivering quality at every step. Data-driven and detail-focused You're confident using data and feedback to spot patterns, solve problems, and guide decisions. Highly organised and detail-oriented, you thrive in fast-paced environments and know how to prioritise without dropping the ball. Hands-on and solutions-led You stay close to the work, whether resolving a delivery issue, refining packaging, or diving into complaint trends. You lead by example and aren't afraid to roll up your sleeves to get things done. Strategic and scalable thinker You balance short-term fixes with long-term improvements. You know how to zoom in on daily issues and zoom out to plan for growth, including adapting processes for international expansion. Collaborative team leader You've managed individuals or small teams before, with a focus on clear goals, feedback, and development. You work well across teams and with external partners, and you're skilled at turning ideas into action through strong communication and buy-in. Nice to haves What We Offer What We Offer: Career-defining opportunity:Play a pivotal role in scaling our brand quickly. Competitive package: Competitive salary AXA Health Insurance, including optical and dental coverage Annual personal development budget Company-contributed pension Culture and perks: A small, close-knit team with no egos 33 days of holiday each year (inclusive of bank holidays) plus your birthday off 4-week Work From Anywhere (WFA) policy 12-week maternity/paternity leave policy Up to 2 days WFH (Work From Home) every week Discount on KatKin fresh meals Cat (and dog) friendly office To Apply Send your CV and brief responses to the following questions to : Tell us about a time you uncovered a recurring issue affecting the customer experience. How did you identify the root cause, and what did you do to resolve it? Describe a situation where you worked across teams or with external partners to improve an operational process. What challenges did you face, and how did you drive change? Share an example of how you've used data or customer feedback to inform a decision or improvement. What was the impact? Which brand's physical customer experience has impressed you recently, and why? What would you apply from their approach in a role like this?

Company : Safran Seats Job field : Quality Location : Cwmbran, Wales, United Kingdom Contract type : Permanent Contract duration : Full-time Professional status : Professional, Engineer & Manager Are you interested in working at the business end of Aerospace, where airline brand meets innovative passenger experience? Then your next opportunity could be with Safran Seats, an industry award winning, premium designer and manufacturer of First and Business Class seating and technology. Our passenger experience prides itself on innovation, customization, quality and industrial design. At Safran Seats, we are unique within aerospace, as we interface with both the world's biggest airlines and airframers alike, with the largest seats portfolio of all seats suppliers. One day you could be liaising with one of the world's largest airframers, and the next, some of the biggest airline brands around the world! In the UK, Safran Seats specialises solely in the First Class and Business Class seating markets for wide body aircraft, with industrial and engineering teams in Cwmbran and Newport, Wales and Brackley, England. The purpose of this role is to to lead and drive transformative quality initiatives across our Safran aerospace operations. Key Responsibilities will include: • Develop and implement a strategic roadmap for quality transformation aligned with organisational objectives. • Drive the adoption of lean, Six Sigma, and other CI methodologies across the quality organisation and wider business. • Data analysis (MRB), customer quality etc , review quality KPIs and implement improvement measure. • Facilitate cultural change towards proactive quality management and problem prevention. • Champion the rollout and maturity of APQP across product lifecycles, ensuring robust planning, process control, and risk mitigation. • Collaborate with engineering, program management, and manufacturing to embed APQP principles from design through delivery. • Define and track key metrics related to CoNQ (Cost of Non-Quality), including scrap, rework, warranty, and customer returns. • Drive root cause analysis and corrective actions to reduce failure costs and improve first-time yield. • Partner with operations, engineering, procurement, and supply chain to ensure alignment of quality objectives. • Engage with customers and regulatory bodies such as CAA, EASA to ensure compliance and satisfaction. • Train and develop quality analytical tools such as 8D, 5Y, Ishikawa diagram. • Lead, mentor, and develop a high performing quality team. • Foster a culture of continuous learning and improvement within the quality function. • Review and transfer best practice from other Safran BU's and best in class operations. • Leverage digital tools and data analytics to drive insights, monitor trends, and inform decision making. • Ensure effective use of quality management systems (QMS) and CI toolsets. Complementary Description Our in-house design studio co-creates the most innovative experiences in the sky with our airline customers and partners. Our dedicated engineering, production and in-service support facilities are integral to delivering a high-end quality product that we keep flying throughout the life of programme. We are fully supported by a wide team of support functions, from HR to Finance, to Business Development and Planning and Logistics, our team is built to give Safran Seats an end-to-end capability in house in the UK. We focus on: Our people These are our four People Fundamentals that underpin everything we do at Safran: • We believe in and fostering the conditions for diversity and inclusion to thrive • We develop our colleagues skills and build opportunities so you can shape our future • We create a trustworthy work place to support you, as you dare to act and innovate • We encourage collaboration and mutual support between you and your colleagues So you'll be supported every step of the way! This role is subject to pre-employment checks, including but not limited to criminal record checks. While having unspent convictions may not necessarily prevent you from being employed, you are required to disclose any unspent convictions during the recruitment process. Only candidates who successfully pass these checks will be considered for employment. Job Requirements Bachelor's or Master's degree in Engineering, Quality Management, or related discipline. Minimum 10 years of experience in aerospace or a similarly complex, regulated industry. Proven track record in quality transformation, including leading large-scale CI and APQP implementations. Strong knowledge of aerospace quality standards (e.g., AS9100, NADCAP). Expertise in Lean, Six Sigma (Black Belt preferred), and other CI tools and techniques. Demonstrated success in reducing CoNQ and driving performance improvements. Excellent leadership, communication, and stakeholder management skills. Experience working with cross-functional and cross-site teams in a matrixed organisation. No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to hear from you! As a valued member of our team, these are just a few of the benefits you'll receive: • 33 days holiday (including bank holidays) • Industry leading pension scheme with salary sacrifice employer contributions up to 10%. • Private medical cover (to include Digital GP and rapid access Physio with no excess) with ability to upgrade level of benefit and cover family members. • Access to salary sacrifice benefits scheme including cycle to work and Octopus EV Scheme • 4 x Life Assurance • Interactive benefits platform including wide range of discretionary benefits including technology, retail benefits, income protection. • Enhanced family friendly policies and benefits (enhanced maternity and paternity leave) and employee assistance programme • Annual shares save schemes. • Option for hybrid and flexible working arrangements • Opportunities for career advancement and personal growth. Benefit from support through Safran University and our internal Training and Development Schools • Get involved in our corporate social responsibility activities from sustainability initiatives, charity and fundraising, volunteering days, or supporting STEM activities at local schools and colleges nurturing the next generation of talent But what else? (advantages, specific features, etc.) Travel may be required to other Safran sites (UK / International) Company Information Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets. Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking. Safran Seats is one of the world's leading manufacturers of aircraft seats, for both crew and passengers. 1 million Safran Seats-manufactured aircraft seats are currently in service with air fleets around the world. Number of countries where Safran is located

Our Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are. Who We Are We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included. As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few! At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision. Job Description Your Career The Major Account Manager partners with our customers to secure their entire digital experience. You're motivated by the desire to solve critical challenges facing our customer's secure environment, so you're prepared to connect them with a solution for every stage of threat prevention. This role is a significant driver of company revenue and growth. As an experienced and dynamic sales professional, you're responsible for leading and driving sales engagements. We know the SASE opportunity is massive. Our solutions are best-in-breed and customers need a trusted cybersecurity partner who can create a truly zero trust based security architecture. Our customers are looking to us to create critical transformations and our portfolio of solutions will help us do that. Your Impact As a Major Account Manager, you will drive and orchestrate large complex sales cycles and work with our internal partners and teams to best serve the customer Your consultative selling experience will identify business challenges and create solutions for prospects and our customers Understand the competitive landscape and customer needs so you can effectively position the portfolio of Palo Alto Networks solutions Create clear goals and complete accurate forecasting through developing a detailed territory plan Leverage prospect stories to create a compelling value proposition with insights into value for that specific account Stay updated on industry news and trends, and how they affect Palo Alto Networks products and services Travel as necessary within your territory, and to company-wide meetings Qualifications Your Experience Experience and knowledge of SaaS-based architectures, ideally in a networking and/or security industry - SASE technology is preferred C-Level Engagement experience preferred Experience working in the Higher Education sector Demonstrated experience selling complex solutions, value selling, and/or consultative sales techniques Technical aptitude for understanding how technology products and solutions solve business problems Identifies problems, reviews data, determines the root causes, and provides scalable solutions Cultivate relationships with our channel partners to bring channel-centric go-to-market approach for our customers Demonstrates in depth knowledge of the full sales cycle and the ability to follow a structured sales process Ability to take a holistic approach to problem solving by understanding the bigger picture, and considering complex interrelationships and outcomes Excellent time management skills, and work with high levels of autonomy and self-direction Additional Information The Team Our sales team members work hand-in-hand with large organizations around the world to keep their digital environments protected. We educate, inspire, and empower our potential clients in their journey to security. As part of our sales team, you are empowered with unmatched systems and tools, constantly updated research and sales libraries, and a team built on joint success. You won't find someone at Palo Alto Networks that isn't committed to your success - with everyone pitching in to assist when it comes to solutions selling, learning, and development. As a member of our sales team, you are motivated by a solutions-focused sales environment and find fulfillment in working with clients to resolve incredibly complex cyberthreats. Our Commitment We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at . Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines.

Our Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are. Who We Are We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included. As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few! At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision. Job Description Your Career The Major Account Manager partners with our customers to secure their entire digital experience. You're motivated by the desire to solve critical challenges facing our customer's secure environment, so you're prepared to connect them with a solution for every stage of threat prevention. This role is a significant driver of company revenue and growth. As an experienced and dynamic sales professional, you're responsible for leading and driving sales engagements. We know the SASE opportunity is massive. Our solutions are best-in-breed and customers need a trusted cybersecurity partner who can create a truly zero trust based security architecture. Our customers are looking to us to create critical transformations and our portfolio of solutions will help us do that. Your Impact As a Major Account Manager, you will drive and orchestrate large complex sales cycles and work with our internal partners and teams to best serve the customer Your consultative selling experience will identify business challenges and create solutions for prospects and our customers Understand the competitive landscape and customer needs so you can effectively position the portfolio of Palo Alto Networks solutions Create clear goals and complete accurate forecasting through developing a detailed territory plan Leverage prospect stories to create a compelling value proposition with insights into value for that specific account Stay updated on industry news and trends, and how they affect Palo Alto Networks products and services Travel as necessary within your territory, and to company-wide meetings Qualifications Your Experience Experience and knowledge of SaaS-based architectures, ideally in a networking and/or security industry - SASE technology is preferred Demonstrated experience selling complex solutions, value selling, and/or consultative sales techniques Technical aptitude for understanding how technology products and solutions solve business problems Identifies problems, reviews data, determines the root causes, and provides scalable solutions Cultivate relationships with our channel partners to bring channel-centric go-to-market approach for our customers Demonstrates in depth knowledge of the full sales cycle and the ability to follow a structured sales process Ability to take a holistic approach to problem solving by understanding the bigger picture, and considering complex interrelationships and outcomes Excellent time management skills, and work with high levels of autonomy and self-direction Additional Information The Team Our sales team members work hand-in-hand with large organizations around the world to keep their digital environments protected. We educate, inspire, and empower our potential clients in their journey to security. As part of our sales team, you are empowered with unmatched systems and tools, constantly updated research and sales libraries, and a team built on joint success. You won't find someone at Palo Alto Networks that isn't committed to your success - with everyone pitching in to assist when it comes to solutions selling, learning, and development. As a member of our sales team, you are motivated by a solutions-focused sales environment and find fulfillment in working with clients to resolve incredibly complex cyberthreats. Our Commitment We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at . Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines.

Our Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are. Who We Are We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included. As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few! At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision. Job Description Your Career The Major Account Manager partners with our customers to secure their entire digital experience. You're motivated by the desire to solve critical challenges facing our customer's secure environment, so you're prepared to connect them with a solution for every stage of threat prevention. This role is a significant driver of company revenue and growth. As an experienced and dynamic sales professional, you're responsible for leading and driving sales engagements. We know the SASE opportunity is massive. Our solutions are best-in-breed and customers need a trusted cybersecurity partner who can create a truly zero trust based security architecture. Our customers are looking to us to create critical transformations and our portfolio of solutions will help us do that. Your Impact As a Major Account Manager, you will drive and orchestrate large complex sales cycles and work with our internal partners and teams to best serve the customer Your consultative selling experience will identify business challenges and create solutions for prospects and our customers Understand the competitive landscape and customer needs so you can effectively position the portfolio of Palo Alto Networks solutions Create clear goals and complete accurate forecasting through developing a detailed territory plan Leverage prospect stories to create a compelling value proposition with insights into value for that specific account Stay updated on industry news and trends, and how they affect Palo Alto Networks products and services Travel as necessary within your territory, and to company-wide meetings Qualifications Your Experience Experience and knowledge of SaaS-based architectures, ideally in a networking and/or security industry - SASE technology is preferred Demonstrated experience selling complex solutions, value selling, and/or consultative sales techniques Technical aptitude for understanding how technology products and solutions solve business problems Identifies problems, reviews data, determines the root causes, and provides scalable solutions Cultivate relationships with our channel partners to bring channel-centric go-to-market approach for our customers Demonstrates in depth knowledge of the full sales cycle and the ability to follow a structured sales process Ability to take a holistic approach to problem solving by understanding the bigger picture, and considering complex interrelationships and outcomes Excellent time management skills, and work with high levels of autonomy and self-direction Additional Information The Team Our sales team members work hand-in-hand with large organizations around the world to keep their digital environments protected. We educate, inspire, and empower our potential clients in their journey to security. As part of our sales team, you are empowered with unmatched systems and tools, constantly updated research and sales libraries, and a team built on joint success. You won't find someone at Palo Alto Networks that isn't committed to your success - with everyone pitching in to assist when it comes to solutions selling, learning, and development. As a member of our sales team, you are motivated by a solutions-focused sales environment and find fulfillment in working with clients to resolve incredibly complex cyberthreats. Our Commitment We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at . Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines.

Our Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are. Who We Are We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included. As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few! At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision. Job Description Your Career The Major Account Manager partners with our customers to secure their entire digital experience. You're motivated by the desire to solve critical challenges facing our customer's secure environment, so you're prepared to connect them with a solution for every stage of threat prevention. This role is a significant driver of company revenue and growth. As an experienced and dynamic sales professional, you're responsible for leading and driving sales engagements. We know the SASE opportunity is massive. Our solutions are best-in-breed and customers need a trusted cybersecurity partner who can create a truly zero trust based security architecture. Our customers are looking to us to create critical transformations and our portfolio of solutions will help us do that. Your Impact As a Major Account Manager, you will drive and orchestrate large complex sales cycles and work with our internal partners and teams to best serve the customer Your consultative selling experience will identify business challenges and create solutions for prospects and our customers Understand the competitive landscape and customer needs so you can effectively position the portfolio of Palo Alto Networks solutions Create clear goals and complete accurate forecasting through developing a detailed territory plan Leverage prospect stories to create a compelling value proposition with insights into value for that specific account Stay updated on industry news and trends, and how they affect Palo Alto Networks products and services Travel as necessary within your territory, and to company-wide meetings Qualifications Your Experience Experience and knowledge of SaaS-based architectures, ideally in a networking and/or security industry - SASE technology is preferred C-Level Engagement experience preferred Experience working in the Higher Education sector Demonstrated experience selling complex solutions, value selling, and/or consultative sales techniques Technical aptitude for understanding how technology products and solutions solve business problems Identifies problems, reviews data, determines the root causes, and provides scalable solutions Cultivate relationships with our channel partners to bring channel-centric go-to-market approach for our customers Demonstrates in depth knowledge of the full sales cycle and the ability to follow a structured sales process Ability to take a holistic approach to problem solving by understanding the bigger picture, and considering complex interrelationships and outcomes Excellent time management skills, and work with high levels of autonomy and self-direction Additional Information The Team Our sales team members work hand-in-hand with large organizations around the world to keep their digital environments protected. We educate, inspire, and empower our potential clients in their journey to security. As part of our sales team, you are empowered with unmatched systems and tools, constantly updated research and sales libraries, and a team built on joint success. You won't find someone at Palo Alto Networks that isn't committed to your success - with everyone pitching in to assist when it comes to solutions selling, learning, and development. As a member of our sales team, you are motivated by a solutions-focused sales environment and find fulfillment in working with clients to resolve incredibly complex cyberthreats. Our Commitment We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at . Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines.

Head of Data & Analytics Architecture and AI page is loaded Head of Data & Analytics Architecture and AI Apply locations Chiswick Park time type Full time posted on Posted 30+ Days Ago job requisition id JR19765 Want to help us bring happiness to the world? Want to join an ambitious and fast growing global biscuits and confectionery business investing heavily in iconic global brands, infrastructure and people? Then this is the place for you. As proud bakers and chocolatiers and custodians of iconic global brands, we don't compromise on the quality of ingredients in our products or on the people we hire. We are looking for entrepreneurial spirits who share our passion for bringing happiness to our consumers and who embody our Winning Traits. To succeed at pladis you need to be purpose-led , resilient and positive to succeed here because we expect pace and agility , we insist on collaboration and demand accountability. If that is your thing, then pladis offers global ambition, a clear Vision and roadmap for success, challenge, and unrivalled opportunities to learn and make an impact Click "Apply" to get started. The Head of Data & Analytics Architecture and AI mission has three facets. 1) To own the D&A Architecture ensuring alignment with business objectives and the technology transformation agenda for D&A to provide enabling Digital services such as Data as a Service via APIs and Insights as a Service 2) To own and deliver the technology capability for Data, Analytics and AI (D&A). Working closely with the Squads on a daily basis, the Lead Engineer will help the squads deliver maximum outputs for each sprint ensuring each sprint delivers the longer term technology roadmap and vision. 3) To own the Security, Data Assurance and Quality for both core D&A systems and the wider technology architecture. 1. Data & Analytics (D&A) Infrastructure Management: Develop, maintain, and optimize the D&A architecture on AWS and Azure, including the design, deployment, and maintenance of the cloud based Pladis' data platform (PDP). Deliver an architecture that's globally scalable, agile, and supportive of digital services through Data and Insights as a service via APIs. 2. Data Technology Capability Enhancement: Design and oversee the implementation of the PDP 2.0 Tech stack. Design and oversee data architecture to harmonise external, internal and Microsoft Graph data to deliver AI use cases Champion engineering standards and ensure new engineers' quick integration and productivity. Lead engineering problem solving and provide technical guidance to squad engineers. Foster a component based delivery approach to enhance reusability across different areas of the business. Collaborate with stakeholders to guarantee timely engineering deliverables and work with partners to accelerate delivery velocity within teams. Implement and review measures to track and enhance data engineering productivity. 3. Data Governance, Security, and Quality: Implement end to end data security measures, including periodic penetration testing, audits, and assurance of PDP. Coordinate with the CISO, DPO, and other teams to ensure data security, GDPR compliance, and overall data assurance. Initiate and oversee a continuous data quality improvement strategy both at PDP and in source systems. 4. AI & Advanced Analytics Strategy and Vision: Set and align the AI architecture vision with the company's overarching business goals. Stay updated with latest AI and ML trends to keep the company at the technological forefront. Lay down AI architectural standards, best practices, and guidelines for system design. 5. AI Solutions Design and Integration: Design AI solutions that are robust, scalable, and in line with business requirements. Integrate generalized AI models into business processes and ensure they harmonize with existing systems. 6. AI Data Management and Storage: Manage and safeguard data for AI models, emphasizing governance, quality, security, and accessibility. Design storage solutions optimized for real time processing, querying, and scalability. Collaborate with data teams to streamline AI model lifecycle processes. 7. AI Technical Leadership and Engagement: Mentor and guide AI teams, ensuring alignment with business objectives. Engage regularly with business stakeholders to align AI outputs with business needs. Encourage AI literacy within the company through training and engagement. 8. AI Solution Lifecycle Oversight: Ensure smooth deployment, monitoring, and maintenance of AI models in production environments. Uphold ethical standards and ensure compliance with data privacy regulations. Technical Competencies The role is a hands-on technical leadership role with advanced experience in at least most of the following technologies Cloud Platforms: AWS (Amazon Web Services): Knowledge of services like S3, EC2, Lambda, RDS, Redshift, EMR, SageMaker, Glue, and Kinesis. Azure: Proficiency in services like Azure Blob Storage, Azure Data Lake, VMs, Azure Functions, Azure SQL Database, HDInsight, and Azure Machine Learning Studio. Data Storage & Databases: SQL & NoSQL Databases: Experience with databases like PostgreSQL, MySQL, MongoDB, and Cassandra. Big Data Ecosystems: Hadoop, Spark, Hive, and HBase. Data Integration & ETL: Data Pipelining Tools: Apache NiFi, Apache Kafka, and Apache Flink. ETL Tools: AWS Glue, Azure Data Factory, Talend, and Apache Airflow. AI & Machine Learning: Frameworks: TensorFlow, PyTorch, Scikit-learn, Keras, and MXNet. AI Services: AWS SageMaker, Azure Machine Learning, Google AI Platform. DevOps & Infrastructure as Code: Containerization: Docker and Kubernetes. Infrastructure Automation: Terraform, Ansible, and AWS CloudFormation. API & Microservices: API Development: RESTful API design and GraphQL. Microservices Tools: Istio, Envoy, and Linkerd. Security & Governance: Identity & Access Management: AWS IAM, Azure Active Directory. Data Governance Tools: AWS Lake Formation, Azure Purview. Data Security Tools: AWS Key Management Service (KMS), Azure Key Vault. Data Analytics & BI: Visualization Tools: Tableau, Power BI, Looker, and Grafana. Analytics Services: AWS Athena, Amazon QuickSight, Azure Stream Analytics. Development & Collaboration Tools: Version Control: Git (and platforms like GitHub, GitLab). CI/CD Tools: Jenkins, Travis CI, AWS CodePipeline, Azure DevOps. Other Key Skills: IaC (Infrastructure as Code): Mastery in automating infrastructure setup. Serverless Architectures: Experience with AWS Lambda, Azure Functions. Edge Computing: Knowledge of AWS Greengrass, Azure IoT Edge. Networking & Content Delivery: Experience with VPCs, CDN solutions like AWS CloudFront, and Azure Content Delivery Network. Competencies 1. Communication & Leadership: Proficient in English (spoken and written) with strong presentation skills. Servant leadership mindset. Knowledge of regional languages is a plus. 2. Experience: Demonstrated success as a data or enterprise architect. 3. Technical Expertise: Solid knowledge of cloud-based Data & Analytics technologies. 4. Industry Experience: Familiarity with Consumer Packaged Goods, Food Retail, or ecommerce environments is preferred. 5. Efficiency: Produces impactful results without unnecessary waste. 6. Agile Expertise: Deep-rooted understanding of value-driven Agile methodologies. 7. Customer-Centric: Prioritizes customer needs and desired outcomes. 8. Problem-Solving: Capable of effective conflict resolution and creative problem-solving. 9. Integrity & Independence: Honesty and the ability to drive initiatives with minimal oversight. 10. Quick Learner: Exhibits a rapid ability to assimilate and understand new information. 11. Creativity: Finds innovative solutions without compromising quality. 12. Data-Oriented: Makes decisions based on data. 13. Detail-Oriented: Pays meticulous attention to details. 14. Open Communication: Is candid and straightforward in discussions pladis is an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings will be filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion or any other classification protected by law. We operate a strict Preferred Supplier List. If you are a recruitment agency and wish to submit candidate to be considered for this vacancy, you must have agreed to, and signed, our terms of business. We will not accept CVs from any other sources other than those currently on our PSL. We will not pay a fee for any candidate that has not been represented by a provider on our PSL. About Us pladis is one of the world's fastest growing snacking companies and home to much loved brands including McVitie's, GODIVA and Ülker. pladis also owns regional brands Jacob's, Go Ahead, Flipz, Turtles, BN . click apply for full job details

RESPONSIBILITIES Serve as primary point of contact for customer on data management deliverables Manage multiple large studies or program of studies (possibly global) Provide leadership and senior support to DTLs on multiple large global programs of global studies Provide project management expertise working with customer data managers, key decision makers, and internal team members to manage continuous process improvements, issue escalation, workload projections, and provide technical expertise Lead direct negotiations with customer, e.g., timelines, financial, process, resources Meet with Data Operations team members on a regular basis to ensure milestones meet timelines and quality deliverables Independently manage DM service delivery with comprehensive DM process and technical expertise in executing projects Serve as the escalation point for unresolved data issues Ensure appropriate resources are assigned to meet project deliverables Create and/or review and sign-off on all data management plan (DMP) documents Manage service performance and provide leadership to identify root causes of issues and implement remedial actions Serve as Subject Matter Expert (SME) Provide leadership and expertise in a specific CDM task or technology Independently manage SOW/budget Independently bring process improvements and solutions to the CDM team/CDM department Lead a focus team or global or local best practice team Provide review and expert opinion in developing, revising, and maintaining core operating procedures and work instructions REQUIRED KNOWLEDGE, SKILLS AND ABILITIES Previous experience and proven competence in managing delivery of multiple global trials through full DM life-cycle (i.e. large trials of at least 1000 patients) Demonstrated expert data management skills and advanced knowledge of the data management process (e.g., therapeutic area, extensive knowledge in DM processes, SAE reconciliation, external data vendor reconciliation) Previous experience and proven competence in handling complex customer negotiations and bid defense meetings independently Knowledge of Medical Terminology, Pharmacology, Anatomy, and/or Physiology Knowledge of operating procedures and work instructions and the ability to apply them in practice Knowledge of Good Clinical Practices and relevant regulatory guidelines Excellent communication, interpersonal, customer service, and teamwork skills Excellent organizational and problem-solving skills Excellent project management skills Ability to work independently Comprehensive understanding of clinical drug development process Ability to establish and maintain effective working relationships with co-workers, managers and customers MINIMUM REQUIRED EDUCATION AND EXPERIENCE Bachelor's Degree, or educational equivalent, in health, clinical, biological or mathematical sciences, or related field Around 7 years direct Data Management experience, including 5 or more years as a CDM project lead; or equivalent combination of education, training and experience IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide . Learn more at

We have an excellent opportunity for an experienced Head of Customer Insight & Complaint Manager to join us. This role is responsible for overseeing the evolution of customer experience at AXA Partners UK. It encompasses the production of insightful metrics, effective management of customer complaints, and the assurance of service quality standards in alignment with regulatory requirements. The ideal candidate will act as a key authority in decision-making related to customer service and adherence to product terms and conditions. You will be based in our Redhill office and work on a hybrid basis. We work a 35-hour week, Monday to Friday, 9am - 5pm. Key Responsibilities: Customer Insight Management: Produce and analyze Net Promoter Score (NPS) and other relevant customer data to benchmark the customer experience with AXA Partners UK. Develop actionable insights from customer feedback to inform strategic decisions and enhance customer satisfaction. Complaint Management: Oversee the management of customer complaints, ensuring they are handled efficiently and within regulatory frameworks. Organize and coordinate the escalation process for complaints, ensuring timely resolutions and effective communication with stakeholders. Quality Assessment: Perform comprehensive quality assessments to ensure that service standards are consistently maintained. Implement quality control measures and develop improvement plans based on assessment results. Decision Authority: Act as the ultimate authority in decision-making regarding appropriate servicing solutions and adherence to product terms and conditions. Collaborate with various departments to ensure customer service strategies align with organizational goals and regulatory obligations. Individual responsibilities/tasks/Key Result areas Customer Insight Management: Gather, analyze, and interpret data related to Net Promoter Score (NPS) and other customer satisfaction metrics. Monitor trends and changes in customer feedback over time to identify patterns and areas for improvement. Establish benchmarks for customer experience by comparing AXA Partners UK's performance against industry standards and competitors. Complaint management : Ensure the accurate and timely recording of customer complaints as they come into the organisation in line with our AXA Partners policy, procedures and FCA regulations. Own the end-to-end process for regulated complaints, including the complaints investigation handling and FOS interaction. Plan and manage workload of teams to ensure timescales and expectations are managed and prevent regulatory breaches. Provide informal advice and assistance on complaints to customers, where possible resolving without the need for formal complaints and to ensure and instil customer confidence. Own the root cause analysis process and create transparency across the business. Drive change; ensuring complaints data is easy to access, understand and used to educate teams how to analyse complaints data and provide guidance on how we can drive improvement. Work closely with the other functions, making sure that the relevant data and insights are shared in a timely manner across the organisation. Continually measure, monitor, and improve overall performance of the Complaint function, giving regular feedback to management team, and providing visibility on company level standards and metrics. Quality Assessment: Conducting Quality Assessments by evaluate services and processes to ensure they meet established quality standards and identify areas for enhancement. Identifying Improvement Opportunities: Analyze assessment results to pinpoint specific areas where quality can be improved, developing actionable recommendations. Implementing Quality Improvement Initiatives: Lead and execute initiatives aimed at enhancing quality, including recommendations on process redesigns and promote best practice adoption. Monitoring Progress: Track the effectiveness of quality improvement initiatives through regular follow-up assessments and adjustments based on performance data. Share and forster for Development: Provide awareness to staff on quality improvement methodologies and tools to foster a culture of continuous improvement. Design Authority Decision-Making Authority: Serve as the final authority on servicing solutions, ensuring decisions comply with product terms and conditions while addressing client needs effectively. Policy Adherence: Review and ensure adherence to product terms and conditions in all servicing decisions, minimizing risk and maintaining compliance with internal policies. Cross-Department Collaboration: Work collaboratively with departments such as sales, compliance, and operations to align customer service strategies with organizational objectives and regulatory requirements. Customer Service Strategy Development: Contribute to the development and refinement of customer service strategies, ensuring they are effective, efficient, and compliant with applicable regulations. Performance Monitoring: together with the insight team report on the effectiveness of servicing solutions and strategies, making adjustments as necessary to improve customer satisfaction and operational efficiency. Your Profile Demonstrable commercial acumen and experience, mainly within a B2B environment Exemplary stakeholder management skills, dealing with and influencing senior executive level managers at a global level in a matrix organisation Evidence of strategic planning, analytical and execution skills with an ability to assess and communicate priorities and drive actions and delivery through others Excellent understanding of Financial services and the full regulatory environment Ability to quickly assimilate information from disparate topics/functions and connect together to bring business conclusions or highlight risks Skilled at bringing structure and rigour to ambiguous situations and leading teams (both direct and in-direct) to deliver Ability to challenge the status quo and apply a forward-thinking approach to deliver sustainable change Proven ability to collaborate across multi-disciplinary teams Ability to master multiple complex topics, make quick decisions and remain a clear thinker and communicator under pressure Successful experience in developing and retaining critical talent and building an effective team Ideally experience of managing and working in Risk/compliance or operational resilience Experience of operating at an executive level in a multinational, complex organisation Experience of building a team, leading and improving an organisation's capability High level of drive and motivation to ensure successful delivery of complex initiatives and support drive change across the business Experience preparing and presenting business reviews and strategic information at an executive level About AXA AXA Group is the world leader in insurance and asset management. We protect and advise our clients at every step in their lives, by offering products and services which satisfy their needs in the areas of insurance, personal protection, saving and asset management. AXA is the leading insurance brand worldwide, with over 100 million clients. We are transforming from payer to partner for our client, with a strong focus on risk prevention. Our mission: Empower people to live a better life. Our values: Customer First, Courage, Integrity and One AXA. About the Entity AXA Partners is an AXA transversal business unit offering a wide range of solutions in assistance services, travel insurance and credit protection. AXA Partners' role is also to implement innovative solutions emerging from the AXA Innovation unit. Combining passion with advanced expertise, we design and deliver worldwide solutions for partners and communities. We protect what matters, when it matters. What We Offer By joining AXA Partners, you will work in a responsible company, which offers a real culture of expertise & diversity. Our focus is on accelerating the development of everyone's skills, whilst offering attractive and competitive compensation and opportunities for professional development and growth. Additionally, at AXA, we work to make a real difference to people - when amazing things happen and when we create opportunities for a better life, the feeling of pride is extraordinary.

About Siena Siena is building enterprise empathic AI Agents powered by reasoning-adept LLMs. Siena is the first AI Agent of its kind, designed to integrate with existing systems and interact with customers across multiple channels from a single, unified platform. If you're excited about the intersection of human-to-machine communication and want to be part of a team driving innovation and making a real impact in automating agentic workflows, join us on our mission to revolutionize customer experience through empathetic AI. Our AI-First Philosophy At Siena, AI isn't just a tool-it's embedded in our DNA. We believe that leveraging AI-first workflows empowers individuals to work smarter, faster, and more creatively. Our team embraces AI-powered augmentation in everything we do, from research to execution, making us more efficient and innovative every day. About the Role We're seeking a Customer Success Manager who will serve as a trusted advisor to our clients, driving continuous growth in platform adoption and optimization. You'll proactively identify expansion opportunities, guide customers through advanced use cases, and ensure they're maximizing ROI from Siena's AI-powered customer service solutions. What You'll Do Strategic Growth & Optimization: Own the complete growth and optimization journey for existing customers, fresh from onboarding through expansion Configure complex automations and provide best practice recommendations during live strategy sessions Analyze usage patterns and trends to identify actionable insights that drive business impact Leverage client data and industry benchmarks to challenge assumptions and demonstrate value Document client outcomes and translate them into clear success plans with tracked priorities Proactively identify obstacles, issues, and expansion opportunities while maintaining focus on company objectives Technical Excellence & Product Mastery: Master all product features, common use cases, and integration capabilities Perform advanced troubleshooting and resolve complex technical challenges Consistently demonstrate new features to clients and tailor product updates based on specific needs Understand complex business processes and competitive landscape dynamics Customer Education & Enablement: Lead strategic discussions and training sessions with key stakeholders Create customer-facing content, training materials, and improve existing documentation Design and facilitate strategy sessions, workshops, and webinars showcasing advanced use cases Engage actively in our private Slack community as a thought leader and trusted resource Relationship Management & Communication: Develop strong stakeholder relationships and manage escalations effectively Consistently engage key decision-makers to drive strategic initiatives Present insights and recommendations confidently to C-level executives Maintain calmness during crises and adapt communication style to different audiences Process Development & Cross-Functional Leadership: Build foundational processes and playbooks that scale the Customer Success function Participate in cross-functional projects and develop strong internal partnerships Implement best practices and drive efficiency improvements across customer operations Mentor team members and influence others' professional growth Voice of Customer & Strategic Insight: Serve as primary conduit between customers and product team, capturing feedback and pain points Investigate root causes, challenge assumptions, and explore new opportunities Anticipate customer challenges and provide proactive solutions based on deep understanding Experience & Background: 3+ years in Customer Success Management, account management, or client-facing strategic roles with more technical and complex software solutions. Proven track record with customer service technology platforms or e-commerce ecosystems Strong technical aptitude with ability to configure complex automations and troubleshoot AI workflows Demonstrated ability to drive customer growth, retention, and expansion through data-driven insights Technical & Analytical Competencies: Experience in AI/ML space, particularly conversational AI or automation platforms Hands-on prompt engineering experience with ability to optimize AI responses, train conversation flows, and refine model outputs Experience analyzing usage patterns, competitive landscapes, and translating data into actionable strategies Comfort with API integrations, conversation flow design, and business intelligence tools Mindset & Approach: Self-directed professional who asks for help when needed and brings solutions rather than just raising issues Thrives in fast-paced startup environments with evolving priorities and ambiguous challenges Strong self-awareness of personal strengths and weaknesses with commitment to continuous learning Highly Valued Qualifications Background training, mentoring, or scaling customer success teams in high-growth environments Deep expertise in e-commerce operations, customer journey optimization, or omnichannel support Previous experience at high-growth SaaS companies serving enterprise or mid-market clients Track record of participating in cross-functional projects and driving team success initiatives Why Join Us We're a startup, so no fancy offices or corporate fluff. But here's what we do offer: Make a real impact. Your work directly shapes our product and company. A Voice that matters. In a small team, every perspective counts-yours included. Working at Siena. We are a fully remote, globally distributed team working at the bleeding edge of CX and generative AI. Competitive compensation. Great salary plus the opportunity for equity or stock grants. Flexible time off. Take at least 15 days-more if you need it. A Learning budget. If you're growing, so are we. The thrill of building something new. Join us at a stage where your contributions matter most. Tackling meaningful challenges. We're redefining how work gets done through AI. Our values We're not about corporate jargon-here's what truly matters to us: Curiosity and creativity : You always seek new knowledge, ask questions, and explore different perspectives to deepen your understanding. Customer empathy : You are driven by our customers' success. You see needs they can't articulate. Resilience : You bounce back from setbacks, adapt to change, and thrive in the face of challenges. Ownership and autonomy : When things break, you fix first, explain later. Relationships : You create bonds with your colleagues - building trust and sharing success. Craft and speed : You balance vision with pragmatism. Your standards pull everyone higher. Open and direct : You share and receive feedback. You are open about what's working and what not. AI-First Tooling To ensure you stay at the cutting edge of AI-driven work, we provide: Perplexity Pro account ChatGPT Pro account Claude Pro account Quarterly budget for experimenting with new AI tools A culture that encourages AI experimentation and adoption We encourage our team to explore and integrate AI tools into their workflows, allowing them to maximize efficiency and innovation in their roles. At Siena, we're not just looking for people who can do a job. We're looking for people who want to break boundaries, create the future, and reshape industries. If that's you, we look forward to your application. Siena provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.

About WPP Media WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit WPP Media is WPP's global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit A Leading WPP Media Brand Role Summary and Impact The Director, Employee Relations EMEA manages a Senior Manager, Employee Relations EMEA, being accountable for Employee Relations WPP Media . You will have a wide-ranging brief to maintain and develop effective working relationships across the wider People community, creating a trust-based, high-performing culture that drives consistent delivery across your business area. This role is central to supporting the broader business in all areas of People teams. The Director, Employee Relations, WPP Media , is responsible for providing expert guidance and directly handling employee relations matters across the EMEA region. This role ensures fair and respectful treatment of employees by advising and supporting employees, managers, and People Partners (HRBPs) on a broad range of escalated employment issues. The Director, Employee Relations conducts thorough investigations, provides recommendations, upskilling in the wider people team, and mitigates risks to the organization while ensuring compliance with relevant employment laws and regulations within the EMEA region. Skills and Experience At WPP Media , we believe in the power of our culture and our people. It's what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media 's shared core value s: Be Extraordinary by Leading Collectively to Inspire transformational Creativity. Create an Open environment by Balancing People and Client Experiences by Cultivating Trust . Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise . Responsibilities Interpret and apply understanding of corporate policies and practices, relevant employment laws and regulations across the EMEA region, and other relevant regulations to provide advice, guidance, or clarification for Employee Relations inquiries. Conduct HR investigations, including gathering and analyzing facts, applying relevant laws, policies, and best practices to reach conclusions, recommend, and influence management actions. Manage complex, high-risk, and sensitive investigations, ensuring fair and consistent treatment/approach across different cultural and legal contexts within EMEA. Navigate the organizational implications of investigations with key stakeholders through a balance of directness, objectivity, and compassion. Consider all facts to satisfactorily resolve matters for employees while mitigating broader risks to the organization. Partner with the WPP Legal, as necessary. Maintain required documentation, including intake and investigative notes, supporting documents, and final reports within the case management system. Help design and deliver training for employees, managers, and the People team that ensures compliance with relevant legislative changes and guide ER best practices specific to the EMEA region. Identify strategies to enhance the employee relations capabilities of our managers within the EMEA context, considering regional differences. Ensure use of the ER Tracker across all markets in the region, report, and analyse case trends utilising a case management system, providing insights into regional variations and trends. Collaborate effectively with other People functions and Centres of Value, including Talent Acquisition, Compensation, Payroll, Organisational Development & Growth, DEI, and Data & Analytics. Build strong relationships with key stakeholders across the organisation. Stay up to date on best practices and trends in employee relations and employment law across the EMEA region. Live a client-centric mindset ensuring that we deliver exceptional service and build strong relationships with our key clients both internally and externally. Live the One WPP Media mindset providing support where required across the organisation. Qualifications: Senior management level experience in Employee Relations, including experience leading and conducting investigations, preferably with EMEA-wide responsibilities. Experience identifying, diagnosing, and resolving complex issues in a human, unbiased, and legally compliant manner, across different cultural and legal contexts. Proven ability to provide expertise, consultation, guidance, and coaching to managers, people team, to address employee behavior and performance concerns. Strong understanding of employment laws and regulations across key EMEA countries (e.g., UK, Germany, France, Spain, Italy, CEE, Nordics). Ability to handle confidential information in a professional manner and appropriately escalate issues. Strong communication, interpersonal, and persuasion skills. Ability to convey ideas and recommendations in a clear, compelling, and succinct way (written and verbal). Ability to establish influential partnerships working with peers, senior leaders, and across organizational lines. Excellent organisational skills and attention to detail. Exceptional judgment, active listening, and critical thinking skills. Comfortable working with data to analyse key metrics to uncover trends and root causes. CIPD qualification desirable, or equivalent HR certification relevant to the EMEA region. Fluency in English is essential. Additional European languages are highly desirable. Life at WPP Media & Benefits Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we're just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days. WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics . We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we've adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. Please read our Privacy Notice ( ) for more information on how we process the information you provide. While we appreciate all applications received, only those candidates selected for an interview will be contacted.

Become our newest Customer Success Manager Join One of the North's Fastest-Growing Tech Firms! Force24 is proudly now one of the fastest-growing and most in-demand marketing automation platforms in the UK. In what is a really exciting time for our business, we have a new opportunity for an experienced CSM to join our Customer Success team. Simply register your interest by attaching your CV and a member of our team will be in touch. About the role Our Customer Success Managers play a crucial role in helping our customers achieve their key aims and priorities using the Force24 platform. By understanding each client's goals, you will provide expert guidance to ensure they get maximum value from our technology. This role is all about helping customers succeed. You'll manage a base of clients, offering insights, tips, and best practices to optimise their use of the platform, ensuring it continuously aligns with their objectives. Building strong relationships with all key stakeholders, you'll support clients throughout their journey, driving adoption, enhancing their experience, and ultimately fostering long-term partnerships. A passion for helping people is essential, as you'll be instrumental in ensuring customers not only stay with us but also become advocates who see Force24 as a vital part of their business success. What you'll do: Own and manage a base of clients and build strong relationships with all key stakeholders to drive adoption, engagement, and success with the Force24 platform. Ensure client satisfaction and success and proactively work to keep clients happy, addressing concerns, offering solutions, and ensuring they achieve their key goals and priorities. Ensure platform adoption and engagement by encouraging and supporting clients in fully utilising the platform, providing guidance and best practices to maximise its impact. Schedule and run bi-annual business reviews with clients to assess their success, provide recommendations, and ensure ongoing value from the platform. Be the main point of contact for your clients and connect them with the right resources, including Training and Support, Senior product experts and Integration project managers. Monitor customer health and engagement and take proactive steps to improve their experience, adoption, and results. Be the voice of the customer and advocate for clients internally, ensuring their needs, feedback, and challenges are communicated to improve processes and product development. Maintain expert knowledge of the Force24 platform and stay up to date with product developments, roadmap updates, and best practices to provide valuable insights and recommendations to clients. Be responsible for minimising churn by proactively engaging with your clients to ensure they see ongoing value in the platform and fostering long-term partnerships. Identify growth opportunities and spot ways for clients to expand their usage, uncover new requirements, and drive additional value from the platform. Lead internal discussions on client objectives and ensure alignment across teams by clearly communicating customer goals and requirements and delivering comprehensive briefs to the support, senior product experts and integrations teams as required. What you'll bring: Confident in managing and being accountable for their own client base while also collaborating effectively as part of a team. Understanding of the marketing automation industry and good knowledge of how marketing automation platforms work and their role in driving business success. Previous client-facing experience in a role that involves working directly with clients, building relationships, and managing expectations. Consultative approach to helping clients and the ability to understand client goals, and offer tailored recommendations to help them succeed. Comfortable managing multiple clients, projects, and tasks simultaneously, ensuring all receive the attention they need. Ability to quickly grasp and understand the technical capabilities and limitations of marketing automation, integrations and related technologies. Ability to work towards and deliver against set goals and performance metrics. A strong attention to detail and ensuring accuracy in all communication, reporting, and client interactions. An analytical thinker and ability to assess data, identify trends, and understand root causes to improve client outcomes. This role will be based from our office in Leeds, with flexible working available.