Are you driven and passionate about making a difference to the lives of Walsall residents? Join us in our mission to improve housing and homelessness services. At Walsall Council, we are committed to providing high-quality housing options to our residents. We are looking for a dedicated and experienced Housing Allocations Manager to join our dynamic team and help us achieve our mission of ensuring fair and efficient housing allocations. Key Responsibilities: Manage housing register applications process, ensuring compliance with relevant policies and regulations. Oversee the housing allocations process, ensuring compliance with relevant policies and regulations. Manage a team of housing allocation officers and customer advisors, providing guidance, support, and training. Providing technical assistance to the team and responsibility for reviews Develop and implement strategies to improve the efficiency and effectiveness of the allocations process. Liaise with tenants, landlords, and other stakeholders to resolve allocation issues and ensure customer satisfaction. Maintain accurate records and produce regular reports on allocation activities and outcomes. Stay updated on housing legislation and best practices to ensure the organisation remains compliant and innovative. Qualifications and skills: Minimum of 3 years' experience in housing allocations management or a similar role. Strong knowledge of housing legislation and allocation policies, including part 6 and 7 of the Housing Act 1996 Excellent communication, leadership, and organisational skills. Ability to work effectively under pressure and manage multiple priorities. Passionate: You are dedicated to helping customers and ensuring they receive the support they need. Analytical: You can use data to drive decision-making and improve service delivery. Collaborative: You excel at working with others, both within your team and across the organisation. What We Offer: A supportive and inclusive work environment. Opportunities for professional development and career progression. Competitive salary and benefits package. The chance to make a real difference in the community. Please see this link for further detail on the benefits for working for Walsall Council: Benefits of working for us Walsall Council Hybrid working Important note: When completing your online application form, you will be asked to enter supporting information. You must enter a detailed supporting information statement describing how your skills, abilities and experience meet the specific criteria included in the employee specification. If you do not include a supporting information statement, you will not be shortlisted. Please also ensure that you complete the work history and qualifications sections of your application form. Please do not add a CV as we do not accept them. Please see our Information for Applicants leaflet for further information. We kindly request that recruitment agencies do not contact us regarding this job vacancy. We are not accepting agency applications or referrals at this time. Closing date: 29th July 2025. For this role the successful candidate must undergo a Baseline Personnel Security Standard (BPSS) check. BPSS is the minimum standard to ensure the identify and integrity of an employee who has access to official information using secure networks linking central governments and local authorities. A BPSS check involves four main elements; Identity Check, National and Immigration Status, Employment History (last 3 years) and Verification of Criminal Record (unspent convictions only). Walsall Council takes seriously the responsibility to safeguard and promote the welfare of all the children, young people and adults entrusted to our care and it is our expectation that all staff will share this commitment. Completion of an enhanced Disclosure & Barring Service (DBS) check is a require.
Jul 01, 2025
Full time
Are you driven and passionate about making a difference to the lives of Walsall residents? Join us in our mission to improve housing and homelessness services. At Walsall Council, we are committed to providing high-quality housing options to our residents. We are looking for a dedicated and experienced Housing Allocations Manager to join our dynamic team and help us achieve our mission of ensuring fair and efficient housing allocations. Key Responsibilities: Manage housing register applications process, ensuring compliance with relevant policies and regulations. Oversee the housing allocations process, ensuring compliance with relevant policies and regulations. Manage a team of housing allocation officers and customer advisors, providing guidance, support, and training. Providing technical assistance to the team and responsibility for reviews Develop and implement strategies to improve the efficiency and effectiveness of the allocations process. Liaise with tenants, landlords, and other stakeholders to resolve allocation issues and ensure customer satisfaction. Maintain accurate records and produce regular reports on allocation activities and outcomes. Stay updated on housing legislation and best practices to ensure the organisation remains compliant and innovative. Qualifications and skills: Minimum of 3 years' experience in housing allocations management or a similar role. Strong knowledge of housing legislation and allocation policies, including part 6 and 7 of the Housing Act 1996 Excellent communication, leadership, and organisational skills. Ability to work effectively under pressure and manage multiple priorities. Passionate: You are dedicated to helping customers and ensuring they receive the support they need. Analytical: You can use data to drive decision-making and improve service delivery. Collaborative: You excel at working with others, both within your team and across the organisation. What We Offer: A supportive and inclusive work environment. Opportunities for professional development and career progression. Competitive salary and benefits package. The chance to make a real difference in the community. Please see this link for further detail on the benefits for working for Walsall Council: Benefits of working for us Walsall Council Hybrid working Important note: When completing your online application form, you will be asked to enter supporting information. You must enter a detailed supporting information statement describing how your skills, abilities and experience meet the specific criteria included in the employee specification. If you do not include a supporting information statement, you will not be shortlisted. Please also ensure that you complete the work history and qualifications sections of your application form. Please do not add a CV as we do not accept them. Please see our Information for Applicants leaflet for further information. We kindly request that recruitment agencies do not contact us regarding this job vacancy. We are not accepting agency applications or referrals at this time. Closing date: 29th July 2025. For this role the successful candidate must undergo a Baseline Personnel Security Standard (BPSS) check. BPSS is the minimum standard to ensure the identify and integrity of an employee who has access to official information using secure networks linking central governments and local authorities. A BPSS check involves four main elements; Identity Check, National and Immigration Status, Employment History (last 3 years) and Verification of Criminal Record (unspent convictions only). Walsall Council takes seriously the responsibility to safeguard and promote the welfare of all the children, young people and adults entrusted to our care and it is our expectation that all staff will share this commitment. Completion of an enhanced Disclosure & Barring Service (DBS) check is a require.
Job Title- Tenant Liaison Officer Location- Gateshead Salary- 28,000- 31,000 Are you an excellent communicator with a track record of providing resident engagement during all stages of social housing projects? Are you able to converse with customers from a range of backgrounds and are able to deal with complaints with a professional manner? We are working with a leading contractor who work on behalf of housing providers across the country to deliver planned improvement works. They are looking for a tenant liaison officer to service a major social housing client with housing stock across the North East. As a tenant liaison officer, you will; Be the first point of contact for residents during scheduled works Make sure that residents are informed and happy with all updates Respond to complaints and issues that arise Keep detailed reports of resident feedback Attend site visits with the site manager and conduct progress surveys when required As a tenant liaison officer, is it required that you; Have excellent face to face and telephone communication skills Have experience within social housing, and ideally construction/repairs teams Have a full clean driving licence Have a clean criminal record for enhanced DBS checks As a tenant liaison officer, you will receive; 28,000- 31,000 dependent on experience Company van 27 days annual leave plus bank holiday Pension scheme up to 7.5% Retail discounts and health and well-being benefits If this sounds of interest to you, or you know someone that may be a good fit, then we'd love to hear from you
Jun 27, 2025
Full time
Job Title- Tenant Liaison Officer Location- Gateshead Salary- 28,000- 31,000 Are you an excellent communicator with a track record of providing resident engagement during all stages of social housing projects? Are you able to converse with customers from a range of backgrounds and are able to deal with complaints with a professional manner? We are working with a leading contractor who work on behalf of housing providers across the country to deliver planned improvement works. They are looking for a tenant liaison officer to service a major social housing client with housing stock across the North East. As a tenant liaison officer, you will; Be the first point of contact for residents during scheduled works Make sure that residents are informed and happy with all updates Respond to complaints and issues that arise Keep detailed reports of resident feedback Attend site visits with the site manager and conduct progress surveys when required As a tenant liaison officer, is it required that you; Have excellent face to face and telephone communication skills Have experience within social housing, and ideally construction/repairs teams Have a full clean driving licence Have a clean criminal record for enhanced DBS checks As a tenant liaison officer, you will receive; 28,000- 31,000 dependent on experience Company van 27 days annual leave plus bank holiday Pension scheme up to 7.5% Retail discounts and health and well-being benefits If this sounds of interest to you, or you know someone that may be a good fit, then we'd love to hear from you
Reporting into: Associate Director - Facilities Management What we need: A high performing, energetic Facilities Management professional to join our London team with potential to grow into a leadership role responsible for a best-in-class building. The candidate should ideally have Managing Agent experience and a proven record, allowing them to hit the ground running in a demanding environment. They must be willing to lead from the front and have a direct approach to getting things done. We pride ourselves on providing a brilliant service so time management, the ability to work under pressure, self-motivate and prioritise are an absolute must. We are offering a real opportunity to gain experience within a company with a reputation of promoting and growing talent, collaborating with an impressive client base. Job Purpose To establish, develop, control, and manage, on behalf of the Client, the services, and operations to a large, landmark property. To ensure compliance with all statutory regulations, internal policies and procedures, and best practices in the continued delivery of services in that property. The initial 12 months will involve close liaison with the base build project team, as well as occupiers undertaking their fit outs to ensure the effective and efficient handover of the building. To improve the energy efficiency and occupier comfort whilst reducing operational costs. Key Objectives Ensuring compliance with regulations and health, safety, environment, and security standards. Function as an ambassador for the company and leader of the AP team (including key service partners), driving standards and leading by example. Managing client and occupier's expectations having regard to set financial limits and delivery of first-class customer experience. Agreeing, monitoring, and managing all budgets to ensure costs, quality standards and efficiencies are achieved to target. Ensure effective and ongoing efficient running of the building including reducing reliance on gas where practicable. Collaborate with key stakeholders in developing and managing events at the property. Contribute to developing strong relationships with occupiers through dynamic engagement opportunities. Function as an ambassador for Ashdown Phillips in communicating the Clients objectives in relation to sustainability to occupiers. Lead on engagement with the local community. Management of occupier fitouts and small works. Work in partnership with the surveyor and client and their consultants to achieve their sustainability targets, promoting initiatives that will improve the building, in particular removing reliance on gas. Key Accountabilities Ensure the cost-effective provision of agreed Facilities Management services for the Client(s), as required. Lead the procurement of and subsequently manage the provision of all relevant in scope FM services, ensuring optimum service standards from internal/external sources, advocating for the real Living Wage where possible. Own the forecasting, and then subsequently monitor and control budgets, ensuring costs are properly allocated against the respective property schedule, contained within agreed levels, and corresponding reports provided as required. Ensure compliance with all statutory and internal obligations applicable to the ongoing occupation, operations, and maintenance (including project work) of the property. Work with the FM team to deliver the clients net zero strategy. Maintain, establish, and develop appropriate relationships and communication channels with all occupiers and other stakeholders (including members of the public, colleagues, line manager and client representatives) to ensure that service levels are maintained and improved having regard to relevant budgetary constraints. Where required collect sustainability data from tenants and share relevant information back with them. Lead, manage and develop relationships with trade partners to ensure compliance with contracts and continued delivery of agreed services, ensuring compliance with the real Living Wage where appropriate. Ensuring all building services and life safety systems are maintained within relevant scheduled frequencies and inspections deadlines. Contribute towards the marketing of the property, monitoring and managing digital and other media where necessary. Identify and collate training and development needs for members of the Ashdown Phillips & Partners FM team within the property to ensure an elevated level of competence and knowledge within the team, as well as their personal development within the company. Focus on service provider management and KPIs, occupier liaison and relationships, and building specific policies and procedures. Ensure that members of the FM team fully understand their role(s) and conduct regular operational reviews with both individuals and the team, focussing efforts to ensure the systems are kept up to date and delivering a high performing team. Monitor the progress and performance of the FM team in the property and work in conjunction with line management, HR, and other colleagues as necessary to resolve. Provide regular analytics to the client in line with their requirements. Identify, propose, and develop environmental and sustainability opportunities for implementation, setting objectives and monitoring progress including energy savings and carbon reduction. Represent the company as a key contact for the client(s), occupiers, trade partners and other stakeholders within the property for which the FM is responsible. Collaborate with surveyor and FM team to communicate commentary on changes in energy budgets, real Living Wage and other positive initiatives that have been / will be undertaken. Monitor the performance of the building (alongside service partners and FM team) to improve efficiency of plant and equipment within the building. Dimensions Property Outline: Multi occupied office space ranging from: Best in Class Trophy Asset Involvement in development to management and client projects To be agreed dependent on experience On-site Reports: To be agreed dependent on experience Communication Lines: Contracts managers for Security; M & E and Cleaning services. Additionally chairing monthly meetings for these main services. Day to day management and monitoring of M & E contract staff and subcontractors. Fabric maintenance contractors - communicating with contract manager, supervisor, and other personnel. Client - the Client's architect, surveyors, consultants, insurance agents and surveyors, marketing agency and letting agents. Ashdown Phillips & Partners - MD, Directors, Senior Associate Directors, Associate Directors, surveyors, consultants, staff, and fellow centre / building managers. Health and Safety consultants - asbestos surveyors and inspectors, local authority, H & S officers. Regional Fire Brigade - Fire officers. Occupiers - their consultants, fit out agents and contractors. Person Specification These are the minimum key areas of knowledge, skills, and experience. Excellent working knowledge of current statutory legislation and regulations, especially regarding Health, Safety and Environment - IOSH qualification is essential. Proven knowledge and experience of managing contractors and service levels (e.g., M & E, security, and cleaning) associated with a retail, office, and residential estate, and within agreed budgets. Working knowledge of NABERS advantageous. Proven experience of managing complex buildings. Critical thinking skills to continue to match resources to achieve various service requirements. Demonstrable knowledge of service charges and budgeting techniques (where possible to the financial dimensions outlined above). Excellent organisational and time management, able to meet tight deadlines and respond in emergency situations. Self motivated and able to work on own initiative without ongoing direct supervision. Excellent interpersonal and communication skills able to effectively communicate at all levels and operate comfortably as part of a multi skilled team. Willingness to adopt a flexible approach to working patterns to respond to changing needs. Previous facilities management or management experience in either retail or mixed-use environment. Interest in the property sector and an understanding of the occupational requirements of occupiers, as well as current market drivers for Client's. Good IT skills in particular Microsoft Word and Excel. Qualifications: - IWFM Membership, IOSH, NEBOSH Interested? Send us your CV Complete our short form and upload your CV to express your interest in applying.
Jun 26, 2025
Full time
Reporting into: Associate Director - Facilities Management What we need: A high performing, energetic Facilities Management professional to join our London team with potential to grow into a leadership role responsible for a best-in-class building. The candidate should ideally have Managing Agent experience and a proven record, allowing them to hit the ground running in a demanding environment. They must be willing to lead from the front and have a direct approach to getting things done. We pride ourselves on providing a brilliant service so time management, the ability to work under pressure, self-motivate and prioritise are an absolute must. We are offering a real opportunity to gain experience within a company with a reputation of promoting and growing talent, collaborating with an impressive client base. Job Purpose To establish, develop, control, and manage, on behalf of the Client, the services, and operations to a large, landmark property. To ensure compliance with all statutory regulations, internal policies and procedures, and best practices in the continued delivery of services in that property. The initial 12 months will involve close liaison with the base build project team, as well as occupiers undertaking their fit outs to ensure the effective and efficient handover of the building. To improve the energy efficiency and occupier comfort whilst reducing operational costs. Key Objectives Ensuring compliance with regulations and health, safety, environment, and security standards. Function as an ambassador for the company and leader of the AP team (including key service partners), driving standards and leading by example. Managing client and occupier's expectations having regard to set financial limits and delivery of first-class customer experience. Agreeing, monitoring, and managing all budgets to ensure costs, quality standards and efficiencies are achieved to target. Ensure effective and ongoing efficient running of the building including reducing reliance on gas where practicable. Collaborate with key stakeholders in developing and managing events at the property. Contribute to developing strong relationships with occupiers through dynamic engagement opportunities. Function as an ambassador for Ashdown Phillips in communicating the Clients objectives in relation to sustainability to occupiers. Lead on engagement with the local community. Management of occupier fitouts and small works. Work in partnership with the surveyor and client and their consultants to achieve their sustainability targets, promoting initiatives that will improve the building, in particular removing reliance on gas. Key Accountabilities Ensure the cost-effective provision of agreed Facilities Management services for the Client(s), as required. Lead the procurement of and subsequently manage the provision of all relevant in scope FM services, ensuring optimum service standards from internal/external sources, advocating for the real Living Wage where possible. Own the forecasting, and then subsequently monitor and control budgets, ensuring costs are properly allocated against the respective property schedule, contained within agreed levels, and corresponding reports provided as required. Ensure compliance with all statutory and internal obligations applicable to the ongoing occupation, operations, and maintenance (including project work) of the property. Work with the FM team to deliver the clients net zero strategy. Maintain, establish, and develop appropriate relationships and communication channels with all occupiers and other stakeholders (including members of the public, colleagues, line manager and client representatives) to ensure that service levels are maintained and improved having regard to relevant budgetary constraints. Where required collect sustainability data from tenants and share relevant information back with them. Lead, manage and develop relationships with trade partners to ensure compliance with contracts and continued delivery of agreed services, ensuring compliance with the real Living Wage where appropriate. Ensuring all building services and life safety systems are maintained within relevant scheduled frequencies and inspections deadlines. Contribute towards the marketing of the property, monitoring and managing digital and other media where necessary. Identify and collate training and development needs for members of the Ashdown Phillips & Partners FM team within the property to ensure an elevated level of competence and knowledge within the team, as well as their personal development within the company. Focus on service provider management and KPIs, occupier liaison and relationships, and building specific policies and procedures. Ensure that members of the FM team fully understand their role(s) and conduct regular operational reviews with both individuals and the team, focussing efforts to ensure the systems are kept up to date and delivering a high performing team. Monitor the progress and performance of the FM team in the property and work in conjunction with line management, HR, and other colleagues as necessary to resolve. Provide regular analytics to the client in line with their requirements. Identify, propose, and develop environmental and sustainability opportunities for implementation, setting objectives and monitoring progress including energy savings and carbon reduction. Represent the company as a key contact for the client(s), occupiers, trade partners and other stakeholders within the property for which the FM is responsible. Collaborate with surveyor and FM team to communicate commentary on changes in energy budgets, real Living Wage and other positive initiatives that have been / will be undertaken. Monitor the performance of the building (alongside service partners and FM team) to improve efficiency of plant and equipment within the building. Dimensions Property Outline: Multi occupied office space ranging from: Best in Class Trophy Asset Involvement in development to management and client projects To be agreed dependent on experience On-site Reports: To be agreed dependent on experience Communication Lines: Contracts managers for Security; M & E and Cleaning services. Additionally chairing monthly meetings for these main services. Day to day management and monitoring of M & E contract staff and subcontractors. Fabric maintenance contractors - communicating with contract manager, supervisor, and other personnel. Client - the Client's architect, surveyors, consultants, insurance agents and surveyors, marketing agency and letting agents. Ashdown Phillips & Partners - MD, Directors, Senior Associate Directors, Associate Directors, surveyors, consultants, staff, and fellow centre / building managers. Health and Safety consultants - asbestos surveyors and inspectors, local authority, H & S officers. Regional Fire Brigade - Fire officers. Occupiers - their consultants, fit out agents and contractors. Person Specification These are the minimum key areas of knowledge, skills, and experience. Excellent working knowledge of current statutory legislation and regulations, especially regarding Health, Safety and Environment - IOSH qualification is essential. Proven knowledge and experience of managing contractors and service levels (e.g., M & E, security, and cleaning) associated with a retail, office, and residential estate, and within agreed budgets. Working knowledge of NABERS advantageous. Proven experience of managing complex buildings. Critical thinking skills to continue to match resources to achieve various service requirements. Demonstrable knowledge of service charges and budgeting techniques (where possible to the financial dimensions outlined above). Excellent organisational and time management, able to meet tight deadlines and respond in emergency situations. Self motivated and able to work on own initiative without ongoing direct supervision. Excellent interpersonal and communication skills able to effectively communicate at all levels and operate comfortably as part of a multi skilled team. Willingness to adopt a flexible approach to working patterns to respond to changing needs. Previous facilities management or management experience in either retail or mixed-use environment. Interest in the property sector and an understanding of the occupational requirements of occupiers, as well as current market drivers for Client's. Good IT skills in particular Microsoft Word and Excel. Qualifications: - IWFM Membership, IOSH, NEBOSH Interested? Send us your CV Complete our short form and upload your CV to express your interest in applying.
Nestled along the World Heritage Jurassic Coast, the Lulworth Estate spans over 12,000 acres of stunning countryside, coastline, farmland, parkland and ancient woodland. As a historic, multi-faceted rural estate, we are committed to sustainable land management, conservation, and innovation. Our new Natural Environment Division is at the heart of this vision-leading a strategic, collaborative approach to enhancing the Estate's natural environments while supporting responsible farming, public access, and environmental stewardship. Role We are seeking a committed and capable Natural Environment Technical Support Officer to provide vital technical, administrative, and field-based support across a wide range of environmental land management operations. This is a unique opportunity to contribute to conservation, agriculture, biodiversity, and sustainability projects on one of the UK's most ecologically diverse estates. Key Responsibilities Support delivery of conservation, agriculture, woodland, and coastal management projects Maintain accurate digital records, including GIS mapping and environmental databases Assist in field data collection, ecological surveys, and monitoring Help manage environmental grant and agri-environment schemes Liaise with tenants, contractors, and stakeholders Contribute to estate-wide events, community engagement, and sustainability efforts Who we're looking for Relevant qualification (e.g. Environmental Science, Agriculture, Ecology, Countryside Management) Excellent organisational, IT, and record-keeping skills Proficiency in Microsoft Office and GIS/mapping software Strong interpersonal and communication skills Self-motivated and comfortable working independently and in a team UK driving licence and willingness to work outdoors Knowledge of land use policy, biodiversity legislation, and agri-environment schemes Experience in practical conservation or technical rural support roles Interest in natural capital, sustainability, and rural estate management Why join us? A chance to work in a world-class natural and historic environment, playing a vital role in the stewardship of a significant landscape A supportive, passionate, values-led team committed to sustainability A varied, impactful role with opportunities for professional development and training Enjoy a competitive salary and benefits package Apply with CV and covering letter.
Jun 21, 2025
Full time
Nestled along the World Heritage Jurassic Coast, the Lulworth Estate spans over 12,000 acres of stunning countryside, coastline, farmland, parkland and ancient woodland. As a historic, multi-faceted rural estate, we are committed to sustainable land management, conservation, and innovation. Our new Natural Environment Division is at the heart of this vision-leading a strategic, collaborative approach to enhancing the Estate's natural environments while supporting responsible farming, public access, and environmental stewardship. Role We are seeking a committed and capable Natural Environment Technical Support Officer to provide vital technical, administrative, and field-based support across a wide range of environmental land management operations. This is a unique opportunity to contribute to conservation, agriculture, biodiversity, and sustainability projects on one of the UK's most ecologically diverse estates. Key Responsibilities Support delivery of conservation, agriculture, woodland, and coastal management projects Maintain accurate digital records, including GIS mapping and environmental databases Assist in field data collection, ecological surveys, and monitoring Help manage environmental grant and agri-environment schemes Liaise with tenants, contractors, and stakeholders Contribute to estate-wide events, community engagement, and sustainability efforts Who we're looking for Relevant qualification (e.g. Environmental Science, Agriculture, Ecology, Countryside Management) Excellent organisational, IT, and record-keeping skills Proficiency in Microsoft Office and GIS/mapping software Strong interpersonal and communication skills Self-motivated and comfortable working independently and in a team UK driving licence and willingness to work outdoors Knowledge of land use policy, biodiversity legislation, and agri-environment schemes Experience in practical conservation or technical rural support roles Interest in natural capital, sustainability, and rural estate management Why join us? A chance to work in a world-class natural and historic environment, playing a vital role in the stewardship of a significant landscape A supportive, passionate, values-led team committed to sustainability A varied, impactful role with opportunities for professional development and training Enjoy a competitive salary and benefits package Apply with CV and covering letter.
JOB TITLE: Housing Officer LOCATION: Ealing W5 2HL / Northolt, UB5 5QN, Hybrid working (3 days office, 2 days remote) PAY RATE: 21.33 PAYE / 28.26 Umbrella per hour START DATE: ASAP DURATION/Hours: 3-month initial contract/ 35 hours a week IR35 STATUS: Inside Purpose of role: To deliver a high-quality housing management service that helps residents to live well and enjoy their home and neighbourhood responsibly by offering support and ensuring that the Council's duties as a landlord are fulfilled. Provide support to residents across a range of tenures throughout the lifetime of their tenancies/leases. Responsibility for co-ordinating a full range of housing services, to ensure that our neighbourhoods and housing stock are clean, safe, pleasant places where residents want to live. To assist with the delivery of building safety actions in all managed buildings. To support tenants to sustain their tenancies and reduce the turnover of tenancies within your management, and to contribute fully towards maximising occupancy rates. To develop and sustain constructive relationships with individuals and representatives who are working to improve the quality of life in their communities and work with the Resident Engagement team to support community groups. To work proactively with key partners to ensure that vulnerable tenants receive the necessary support and assistance from across the Council Essential knowledge: 1. Possess a knowledge of relevant housing legislation and industry standards to ensure compliance and effective policy implementation. 2. Ability to work as part of a team. 3. Good verbal and written communication skills to communicate effectively with a wide range of stakeholders, including residents, staff, and external partners. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Jun 13, 2025
Contractor
JOB TITLE: Housing Officer LOCATION: Ealing W5 2HL / Northolt, UB5 5QN, Hybrid working (3 days office, 2 days remote) PAY RATE: 21.33 PAYE / 28.26 Umbrella per hour START DATE: ASAP DURATION/Hours: 3-month initial contract/ 35 hours a week IR35 STATUS: Inside Purpose of role: To deliver a high-quality housing management service that helps residents to live well and enjoy their home and neighbourhood responsibly by offering support and ensuring that the Council's duties as a landlord are fulfilled. Provide support to residents across a range of tenures throughout the lifetime of their tenancies/leases. Responsibility for co-ordinating a full range of housing services, to ensure that our neighbourhoods and housing stock are clean, safe, pleasant places where residents want to live. To assist with the delivery of building safety actions in all managed buildings. To support tenants to sustain their tenancies and reduce the turnover of tenancies within your management, and to contribute fully towards maximising occupancy rates. To develop and sustain constructive relationships with individuals and representatives who are working to improve the quality of life in their communities and work with the Resident Engagement team to support community groups. To work proactively with key partners to ensure that vulnerable tenants receive the necessary support and assistance from across the Council Essential knowledge: 1. Possess a knowledge of relevant housing legislation and industry standards to ensure compliance and effective policy implementation. 2. Ability to work as part of a team. 3. Good verbal and written communication skills to communicate effectively with a wide range of stakeholders, including residents, staff, and external partners. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Resident Liaison Officer (RLO) Location: Portsmouth/Watford Potentially Guildford About the Role We are seeking a professional, approachable, and highly organized Resident Liaison Officer to act as the vital link between residents, contractors, and internal teams during housing improvement, maintenance, or refurbishment projects. You will ensure residents are informed, supported, and satisfied throughout the project lifecycle, minimizing disruption and maintaining excellent customer relations. Key Responsibilities Act as the first point of contact for residents regarding ongoing works to their homes or communal areas. Build positive relationships with tenants, ensuring their needs and concerns are addressed promptly and effectively. Keep residents fully informed before, during, and after works through letters, meetings, newsletters, home visits, and calls. Arrange access to properties and coordinate appointments with contractors and residents. Maintain accurate records of all communications, appointments, and feedback. Support vulnerable residents and identify any special requirements. Work closely with site managers, contractors, and housing officers to ensure smooth delivery of services. Monitor resident satisfaction and assist in resolving complaints or issues. Ensure health and safety procedures are communicated and adhered to by residents and contractors. Attend and organize resident meetings, open days, and community events as required. Skills and Experience Required Previous experience as a Resident Liaison Officer or in a customer-facing role within housing, construction, or community engagement. Strong communication and interpersonal skills with the ability to build trust and rapport. Organised, proactive, and able to manage multiple priorities effectively. Empathetic and able to handle sensitive situations with diplomacy and professionalism. Knowledge of housing or construction environments is highly desirable. IT literate (Microsoft Office, CRM systems, etc.). Full UK driving licence (if role requires site visits). Please send your CV to the relevant email address to find out more!
Jun 13, 2025
Full time
Resident Liaison Officer (RLO) Location: Portsmouth/Watford Potentially Guildford About the Role We are seeking a professional, approachable, and highly organized Resident Liaison Officer to act as the vital link between residents, contractors, and internal teams during housing improvement, maintenance, or refurbishment projects. You will ensure residents are informed, supported, and satisfied throughout the project lifecycle, minimizing disruption and maintaining excellent customer relations. Key Responsibilities Act as the first point of contact for residents regarding ongoing works to their homes or communal areas. Build positive relationships with tenants, ensuring their needs and concerns are addressed promptly and effectively. Keep residents fully informed before, during, and after works through letters, meetings, newsletters, home visits, and calls. Arrange access to properties and coordinate appointments with contractors and residents. Maintain accurate records of all communications, appointments, and feedback. Support vulnerable residents and identify any special requirements. Work closely with site managers, contractors, and housing officers to ensure smooth delivery of services. Monitor resident satisfaction and assist in resolving complaints or issues. Ensure health and safety procedures are communicated and adhered to by residents and contractors. Attend and organize resident meetings, open days, and community events as required. Skills and Experience Required Previous experience as a Resident Liaison Officer or in a customer-facing role within housing, construction, or community engagement. Strong communication and interpersonal skills with the ability to build trust and rapport. Organised, proactive, and able to manage multiple priorities effectively. Empathetic and able to handle sensitive situations with diplomacy and professionalism. Knowledge of housing or construction environments is highly desirable. IT literate (Microsoft Office, CRM systems, etc.). Full UK driving licence (if role requires site visits). Please send your CV to the relevant email address to find out more!
Salary: ?£37,938 to £40,476 Working Arrangements: Full Time Hours of Work: 37 hours per week Status of Employment: Permanent This post closes at 11.59 pm on the date specified. At Berneslai Homes, we strive to be an ambitious, forward-thinking social housing provider and employer. Working for us offers you a chance to play a real part in improving homes and communities throughout Barnsley. Managing around 18,000 homes on behalf of Barnsley Council, our 3 Cs values are at the heart of all we do here we promise to always put the Customer first , have a Can do attitude to make change happen, and stay Curious to make sure we get things right. We re proud to announce that we are the first local authority to achieve the highest C1 grading from the Regulator of Social Housing following our recent inspection. This outcome means that we meet consumer standards as a landlord, identify when issues occur, and implement plans to prevent recurrence demonstrating our commitment to providing high-quality homes and prioritising tenant safety, needs, and well-being. The Strategic Communications and Marketing Officer role: We have an exciting opportunity to become our Strategic Communications and Marketing Officer ! Are you a strategic thinker with the ability to meet diverse needs and solve complex problems with engaging and impactful communications? Join us as our Strategic Communications and Marketing Officer (also known internally as Communications and Marketing Business Partner) and help us deliver great communications to reach target audiences and directly support services that make a tangible difference every day. We re looking for a creative and skilled individual with a demonstrated background in communications, marketing, or a similar discipline who can demonstrate our values and behaviours and a strong understanding of strategic communications activity. Why join us now? We re a close-knit, creative team, working in a fast-paced environment where no two days are the same. The role offers the opportunity to be an inspirational leader and shape great communications in a variety of areas. Key duties and responsibilities of our Strategic Communications and Marketing Officer: Deliver evidence-based communications and marketing to showcase Berneslai Homes impact on priorities, services, and staff support. Manage a varied workload, prioritising tasks to assist the Strategic Communications and Marketing Manager and other teams. Support cross-department collaboration to create engaging campaigns aligned with strategic goals, using diverse marketing methods. Monitor and evaluate communication efforts, offering insights to improve services and reach diverse, hard-to-reach audiences. Work with the People team to promote culture change, support the People Strategy, and enhance staff engagement and well-being. Maintain strong interdepartmental relationships to ensure consistent intranet and website content updates. Plan and deliver inclusive social media content, ensuring appropriate permissions. Manage media relations, following procedures for releases and ads, ensuring cost-effective, measurable outcomes. Develop crisis communication plans aligned with Business Continuity, coordinating with Barnsley Council to ensure message consistency. Ensure all services are customer-focused and meet internal and external customer needs. Handle sensitive information in line with confidentiality, data protection, and freedom of information policies. What we re looking for in our Strategic Communications and Marketing Officer: Level 6 qualification in communications, marketing, or related field, or substantial experience in a multi-disciplinary communications/marketing role. Experience in campaign planning, delivery, and evaluation within a communications or marketing setting. Skilled in website content management and analytics, with experience using CMS tools and measuring performance against campaign goals. Strong research and data analysis skills to support service improvements. Awareness of current social and political issues impacting social housing and service delivery. Excellent communication and presentation skills, with the ability to adapt content for different audiences and accessibility needs What you might be asking is, why work for us? We are proud to put our people first! By joining Berneslai Homes, you will have access to a wide range of employee benefits including: Agile Working Packages Excellent Pension Scheme Discounted Gym Membership Health & Wellbeing Checks Fantastic Training and Development Opportunities Further Information You'll need to submit a PDF portfolio of work (up to 10 pages) to support your application. This can include campaigns and projects. We conduct spot checks for AI use in applications to ensure a fair and transparent recruitment process. If AI use is suspected, we may contact you to discuss it, which may result in your application being withdrawn. This post requires a Basic Criminal Record Check. CVs will not be accepted. Berneslai Homes values diversity in its workforce and encourages applications from all sectors of the community.
Jun 13, 2025
Seasonal
Salary: ?£37,938 to £40,476 Working Arrangements: Full Time Hours of Work: 37 hours per week Status of Employment: Permanent This post closes at 11.59 pm on the date specified. At Berneslai Homes, we strive to be an ambitious, forward-thinking social housing provider and employer. Working for us offers you a chance to play a real part in improving homes and communities throughout Barnsley. Managing around 18,000 homes on behalf of Barnsley Council, our 3 Cs values are at the heart of all we do here we promise to always put the Customer first , have a Can do attitude to make change happen, and stay Curious to make sure we get things right. We re proud to announce that we are the first local authority to achieve the highest C1 grading from the Regulator of Social Housing following our recent inspection. This outcome means that we meet consumer standards as a landlord, identify when issues occur, and implement plans to prevent recurrence demonstrating our commitment to providing high-quality homes and prioritising tenant safety, needs, and well-being. The Strategic Communications and Marketing Officer role: We have an exciting opportunity to become our Strategic Communications and Marketing Officer ! Are you a strategic thinker with the ability to meet diverse needs and solve complex problems with engaging and impactful communications? Join us as our Strategic Communications and Marketing Officer (also known internally as Communications and Marketing Business Partner) and help us deliver great communications to reach target audiences and directly support services that make a tangible difference every day. We re looking for a creative and skilled individual with a demonstrated background in communications, marketing, or a similar discipline who can demonstrate our values and behaviours and a strong understanding of strategic communications activity. Why join us now? We re a close-knit, creative team, working in a fast-paced environment where no two days are the same. The role offers the opportunity to be an inspirational leader and shape great communications in a variety of areas. Key duties and responsibilities of our Strategic Communications and Marketing Officer: Deliver evidence-based communications and marketing to showcase Berneslai Homes impact on priorities, services, and staff support. Manage a varied workload, prioritising tasks to assist the Strategic Communications and Marketing Manager and other teams. Support cross-department collaboration to create engaging campaigns aligned with strategic goals, using diverse marketing methods. Monitor and evaluate communication efforts, offering insights to improve services and reach diverse, hard-to-reach audiences. Work with the People team to promote culture change, support the People Strategy, and enhance staff engagement and well-being. Maintain strong interdepartmental relationships to ensure consistent intranet and website content updates. Plan and deliver inclusive social media content, ensuring appropriate permissions. Manage media relations, following procedures for releases and ads, ensuring cost-effective, measurable outcomes. Develop crisis communication plans aligned with Business Continuity, coordinating with Barnsley Council to ensure message consistency. Ensure all services are customer-focused and meet internal and external customer needs. Handle sensitive information in line with confidentiality, data protection, and freedom of information policies. What we re looking for in our Strategic Communications and Marketing Officer: Level 6 qualification in communications, marketing, or related field, or substantial experience in a multi-disciplinary communications/marketing role. Experience in campaign planning, delivery, and evaluation within a communications or marketing setting. Skilled in website content management and analytics, with experience using CMS tools and measuring performance against campaign goals. Strong research and data analysis skills to support service improvements. Awareness of current social and political issues impacting social housing and service delivery. Excellent communication and presentation skills, with the ability to adapt content for different audiences and accessibility needs What you might be asking is, why work for us? We are proud to put our people first! By joining Berneslai Homes, you will have access to a wide range of employee benefits including: Agile Working Packages Excellent Pension Scheme Discounted Gym Membership Health & Wellbeing Checks Fantastic Training and Development Opportunities Further Information You'll need to submit a PDF portfolio of work (up to 10 pages) to support your application. This can include campaigns and projects. We conduct spot checks for AI use in applications to ensure a fair and transparent recruitment process. If AI use is suspected, we may contact you to discuss it, which may result in your application being withdrawn. This post requires a Basic Criminal Record Check. CVs will not be accepted. Berneslai Homes values diversity in its workforce and encourages applications from all sectors of the community.
Description We are seeking an experienced Housing Supply Officer to join the Management Service, which was established to ensure that the private rented sector meets the needs of its residents. The aim of Market Management is operationalised by the provision of a range of Private Rented Sector (PRS) interventions and initiatives, including emergency and temporary accommodation, as well as PRS Housing Services, encompassing procurement, allocation, and management services. Responsibility The Housing Supply officer will ensure the supply of temporary accommodation (TA) and Private Rented Sector (PRS) housing meets demand and standards. The Housing Supply Team will acquire new TA and PRS housing in line with policies and procedures. The Housing Supply Team will also work with suppliers to convert existing leases into new leasing schemes and ensure the timely and effective hand-backs of all types of temporary and privately rented accommodation. The Housing Supply Team will also ensure Qualification Essential GCSE Grade (or equivalent) in English Language and Mathematics. Relevant Degree / NVQ, Diploma, or relevant experience. Advanced Microsoft Office (Word, Excel, Outlook), social media. Qualifications, Knowledge, and Experience Requirements - Criteria to be Evaluated at the Shortlisting Stage. Successful candidates will have: Can demonstrate initiative in improving on existing processes to achieve best value for the Council A sound knowledge of current legislation related to the acquisition and leasing of property used as TA and PRS Housing 10. Knowledge of Housing Law (Landlord & Tenant) Knowledge of procurement rules, framework agreements approved lists An understanding of the impact of local and national trends on procurement activities Can demonstrate the effective use of time and resources to meet challenging targets and deadlines Excellent communication skills, both written and verbal Excellent IT skills Experience of working with several parties to achieve a successful outcome Can use initiative to prioritise a heavy workload with several work streams independently of others. Excellent negotiating skills with the ability to influence others Experience working in a customer-focused environment May be required to work remotely and/or at other locations. A valid UK driving license and access to your vehicle Hybrid (office-based, remote working, and site visits Essential Compliance Requirements 3 Years' References. Enhanced DBS check. A pre-engagement screening is mandatory for this role. Please be prepared for this additional step in the application process. Diamond Blaque Group, a leading public sector provider, is acting as an employment agency for this vacancy. Our organisation is deeply committed to fostering an environment of equal opportunity and diversity in the workplace.
Jun 10, 2025
Contractor
Description We are seeking an experienced Housing Supply Officer to join the Management Service, which was established to ensure that the private rented sector meets the needs of its residents. The aim of Market Management is operationalised by the provision of a range of Private Rented Sector (PRS) interventions and initiatives, including emergency and temporary accommodation, as well as PRS Housing Services, encompassing procurement, allocation, and management services. Responsibility The Housing Supply officer will ensure the supply of temporary accommodation (TA) and Private Rented Sector (PRS) housing meets demand and standards. The Housing Supply Team will acquire new TA and PRS housing in line with policies and procedures. The Housing Supply Team will also work with suppliers to convert existing leases into new leasing schemes and ensure the timely and effective hand-backs of all types of temporary and privately rented accommodation. The Housing Supply Team will also ensure Qualification Essential GCSE Grade (or equivalent) in English Language and Mathematics. Relevant Degree / NVQ, Diploma, or relevant experience. Advanced Microsoft Office (Word, Excel, Outlook), social media. Qualifications, Knowledge, and Experience Requirements - Criteria to be Evaluated at the Shortlisting Stage. Successful candidates will have: Can demonstrate initiative in improving on existing processes to achieve best value for the Council A sound knowledge of current legislation related to the acquisition and leasing of property used as TA and PRS Housing 10. Knowledge of Housing Law (Landlord & Tenant) Knowledge of procurement rules, framework agreements approved lists An understanding of the impact of local and national trends on procurement activities Can demonstrate the effective use of time and resources to meet challenging targets and deadlines Excellent communication skills, both written and verbal Excellent IT skills Experience of working with several parties to achieve a successful outcome Can use initiative to prioritise a heavy workload with several work streams independently of others. Excellent negotiating skills with the ability to influence others Experience working in a customer-focused environment May be required to work remotely and/or at other locations. A valid UK driving license and access to your vehicle Hybrid (office-based, remote working, and site visits Essential Compliance Requirements 3 Years' References. Enhanced DBS check. A pre-engagement screening is mandatory for this role. Please be prepared for this additional step in the application process. Diamond Blaque Group, a leading public sector provider, is acting as an employment agency for this vacancy. Our organisation is deeply committed to fostering an environment of equal opportunity and diversity in the workplace.
Title: Housing Officer Location: Hackney E8 THIS IS A 6 MONTH CONTRACT WITH POSSIBLE EXTENSION Main Responsibilities: 1. Tenancy Management : Ensure tenants understand their rights and responsibilities. Take action on breaches of tenancy and manage cases such as squatters, subletting, and tenancy terminations. Attend court hearings for tenancy breaches and assist with evictions. Address incidents of antisocial behaviour and implement interventions. Advise on housing transfers and mutual exchanges. Conduct tenancy visits and audits. Work with other housing teams to improve digital services and promote self-service options. 2. Estate Management : Regularly inspect estates, identify maintenance issues, and ensure they are resolved in a timely manner. Ensure compliance with fire safety, health and safety risks, and communal area risks. Manage emergency evacuations when necessary and resettle residents. Plan and implement estate action plans, addressing local neighbourhood needs. Manage the removal of rubbish, graffiti, and address issues like vandalism, squatting, or abandoned properties. 3. Tenant Participation : Participate in tenant and resident meetings, encouraging active involvement in estate management. Assist in the production of newsletters and provide a visible housing presence. Support the development of tenant engagement activities and represent the service at relevant borough events. 4. General Responsibilities : Manage day-to-day correspondence and enquiries from residents, councillors, and MPs. Provide regular performance monitoring and feedback to management. Collaborate with colleagues for effective teamwork and smooth service delivery. Person Specification: Education & Experience : Proven housing experience in the social housing sector. Experience in tenancy and leasehold management. Experience with resident engagement through estate inspections. Experience managing tenancy breaches and dealing with squatting. Experience in customer service, both in-person and via telephone. Ability to work to deadlines. Knowledge : Strong understanding of the social housing sector. Up-to-date knowledge of relevant housing legislation and current sector issues. Skills & Abilities : Excellent written and verbal communication skills. Ability to exercise good judgment and make decisions. Strong customer-focused approach. Flexibility and willingness to embrace change. Ability to seek solutions rather than focus on obstacles. A commitment to achieving results and maintaining a positive approach. This role involves working closely with residents, providing direct support, managing estates, and ensuring compliance with housing policies. The person must have practical housing experience, good communication skills, and a proactive, customer-focused approach.
Jun 08, 2025
Contractor
Title: Housing Officer Location: Hackney E8 THIS IS A 6 MONTH CONTRACT WITH POSSIBLE EXTENSION Main Responsibilities: 1. Tenancy Management : Ensure tenants understand their rights and responsibilities. Take action on breaches of tenancy and manage cases such as squatters, subletting, and tenancy terminations. Attend court hearings for tenancy breaches and assist with evictions. Address incidents of antisocial behaviour and implement interventions. Advise on housing transfers and mutual exchanges. Conduct tenancy visits and audits. Work with other housing teams to improve digital services and promote self-service options. 2. Estate Management : Regularly inspect estates, identify maintenance issues, and ensure they are resolved in a timely manner. Ensure compliance with fire safety, health and safety risks, and communal area risks. Manage emergency evacuations when necessary and resettle residents. Plan and implement estate action plans, addressing local neighbourhood needs. Manage the removal of rubbish, graffiti, and address issues like vandalism, squatting, or abandoned properties. 3. Tenant Participation : Participate in tenant and resident meetings, encouraging active involvement in estate management. Assist in the production of newsletters and provide a visible housing presence. Support the development of tenant engagement activities and represent the service at relevant borough events. 4. General Responsibilities : Manage day-to-day correspondence and enquiries from residents, councillors, and MPs. Provide regular performance monitoring and feedback to management. Collaborate with colleagues for effective teamwork and smooth service delivery. Person Specification: Education & Experience : Proven housing experience in the social housing sector. Experience in tenancy and leasehold management. Experience with resident engagement through estate inspections. Experience managing tenancy breaches and dealing with squatting. Experience in customer service, both in-person and via telephone. Ability to work to deadlines. Knowledge : Strong understanding of the social housing sector. Up-to-date knowledge of relevant housing legislation and current sector issues. Skills & Abilities : Excellent written and verbal communication skills. Ability to exercise good judgment and make decisions. Strong customer-focused approach. Flexibility and willingness to embrace change. Ability to seek solutions rather than focus on obstacles. A commitment to achieving results and maintaining a positive approach. This role involves working closely with residents, providing direct support, managing estates, and ensuring compliance with housing policies. The person must have practical housing experience, good communication skills, and a proactive, customer-focused approach.
Join Our Mission to Build Healthier, Stronger Communities! Housing Officer Based in Rhondda Cynon Taf (Abercynon) Car & Driving Licence Essential DBS on the update service will be required for a quick start Full Time 35 hours per week Monday to Friday - Office Hours Temporary / Interim Salary: 36,245 ( 19.91 per hour) PLEASE NOTE: THIS IS AN INTERIM ROLE TO COVER THE NEXT 2 TO 3 MONTHS - BUT MAY GO ON FOR LONGER The housing association is rooted in the heart of Rhondda Cynon Taf, where we provide more than just homes - we foster communities where people feel connected, supported, and hopeful for the future. We're on a mission to deliver high-quality homes for current and future generations, and we're looking for a passionate Housing Officer to help us bring this vision to life. About the Role As a Housing Officer, you'll be at the heart of our communities - supporting people to sustain their homes, manage their tenancies effectively, and thrive. You'll provide proactive, customer-focused housing management services with compassion, clarity, and a commitment to doing the right thing. This isn't just a housing job - it's a chance to make a real difference, working directly with tenants, partner agencies, and colleagues across our dynamic organisation. Key Responsibilities Manage allocations, lettings, voids and tenancy agreements. Tackle anti-social behaviour and support community cohesion through early intervention and restorative approaches. Support tenants with income management, budgeting advice, and accessing financial inclusion services. Build strong relationships with residents, partner agencies and internal teams to deliver joined-up services. Champion tenant engagement and ensure their voice is central to decisions affecting their homes and communities. What You'll Bring A natural people-person with strong relationship-building and problem-solving skills. Experience in housing management, including tenancy sustainment and ASB casework. Knowledge of housing law, welfare reform, and income recovery practices. Tech-savvy and confident using CRM systems (knowledge of QLx a plus). A proactive, compassionate, and values-driven approach. Desirable: CIH qualification, Welsh language skills, and experience in court proceedings. You'll be part of an awesome team working in collaboration with our subsidiaries - focused on environmental action and supporting independent living. Ready to Join Us? If you're passionate about community, housing, and delivering service with heart, we want to hear from you. Apply today and help us build connected, healthy valleys communities for all.
Jun 05, 2025
Seasonal
Join Our Mission to Build Healthier, Stronger Communities! Housing Officer Based in Rhondda Cynon Taf (Abercynon) Car & Driving Licence Essential DBS on the update service will be required for a quick start Full Time 35 hours per week Monday to Friday - Office Hours Temporary / Interim Salary: 36,245 ( 19.91 per hour) PLEASE NOTE: THIS IS AN INTERIM ROLE TO COVER THE NEXT 2 TO 3 MONTHS - BUT MAY GO ON FOR LONGER The housing association is rooted in the heart of Rhondda Cynon Taf, where we provide more than just homes - we foster communities where people feel connected, supported, and hopeful for the future. We're on a mission to deliver high-quality homes for current and future generations, and we're looking for a passionate Housing Officer to help us bring this vision to life. About the Role As a Housing Officer, you'll be at the heart of our communities - supporting people to sustain their homes, manage their tenancies effectively, and thrive. You'll provide proactive, customer-focused housing management services with compassion, clarity, and a commitment to doing the right thing. This isn't just a housing job - it's a chance to make a real difference, working directly with tenants, partner agencies, and colleagues across our dynamic organisation. Key Responsibilities Manage allocations, lettings, voids and tenancy agreements. Tackle anti-social behaviour and support community cohesion through early intervention and restorative approaches. Support tenants with income management, budgeting advice, and accessing financial inclusion services. Build strong relationships with residents, partner agencies and internal teams to deliver joined-up services. Champion tenant engagement and ensure their voice is central to decisions affecting their homes and communities. What You'll Bring A natural people-person with strong relationship-building and problem-solving skills. Experience in housing management, including tenancy sustainment and ASB casework. Knowledge of housing law, welfare reform, and income recovery practices. Tech-savvy and confident using CRM systems (knowledge of QLx a plus). A proactive, compassionate, and values-driven approach. Desirable: CIH qualification, Welsh language skills, and experience in court proceedings. You'll be part of an awesome team working in collaboration with our subsidiaries - focused on environmental action and supporting independent living. Ready to Join Us? If you're passionate about community, housing, and delivering service with heart, we want to hear from you. Apply today and help us build connected, healthy valleys communities for all.
Tenant Engagement Officer Manchester (Covering Tameside, Rochdale, Stockport, Oldham, Eden and Carlisle) About Us At Cenergist, we provide energy and water efficiency solutions; our turnkey delivery process takes clients from concept stage to measured results so they can meet their Net Zero and sustainability goals. Cenergist has established a reputation in the UK as a provider of choice for the public sector, utilities, and commercial clients based on quality and performance. Our success is underpinned by our values, which include a commitment to quality, collaboration, supporting each other, and embracing innovation. This role is a great opportunity to join a business that is constantly moving forward and pushing new technology with its work. We are now looking for a Tenant Engagement Officer to join us on a full-time, permanent basis. The Benefits - Salary of £30,000 per annum - Mileage paid (45p per mile Business car insurance must be obtained) - 33 days annual leave, including bank holidays - Company pension scheme - Life insurance - Wellness programme - Stationery and Uniform Provided This is a fantastic opportunity for a customer-facing professional, ideally from a property or tenant-focused role, to join our fast-moving, innovative organisation. You'll have the chance to be out on the road, meeting new people and making a real difference in your community, as part of a collaborative team where you will be truly valued. So, if you want to support water efficiency and sustainability in homes, read on and apply today! The Role As a Tenant Engagement Officer, you will join our Water Team and carry out customer engagement visits and surveys in residential homes across Manchester to support water efficiency. Specifically, you will promote and explain the benefits of a free water efficiency service to occupants within your region. You will carry out basic internal surveys (Home Water MOTs), including meter readings, tap/shower flow checks, and suitability assessments, complete simple surveys, and book appointments for our plumbing team to return and install the upgrades. Also, you will utilise a CRM system to record findings and appointments, managing your own daily schedule and stock levels while working collaboratively with the wider team. Additionally, you will: - Provide clear explanations for the installations and services to residents - Ensure all customers receive relevant information and follow-up documentation - Make sure smooth handovers happen between teams About You To be considered as a Tenant Engagement Officer, you will need: - At least two years experience in a face-to-face customer service or field-based role, ideally in the property field - Strong communication skills with the ability to build rapport quickly - A self-motivated, organised approach with the ability to manage your own diary - A full, valid driving licence and access to your own vehicle with business use insurance Please note, this role will require a clear DBS check (Disclosure and Barring Service) to be completed, due to the nature of working in residential homes. Applicants must have the right to work in the UK. Unfortunately, we are unable to provide visa sponsorship at this time. If you require sponsorship to work in the UK, we kindly ask that you do not apply for this position. Other organisations may call this role Customer Liaison Officer, Community Engagement Officer, Housing Support Officer, or Resident Liaison Assistant. We are eager to hear from you if you have held the role of Estate Agent, Property Surveyor, Customer Service Executive, Customer Support Advisor, Customer Advisor, or Property Co-ordinator, and are looking for a new direction. Webrecruit and Cenergist are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. So, if you want to join us as a Tenant Engagement Officer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Jun 05, 2025
Full time
Tenant Engagement Officer Manchester (Covering Tameside, Rochdale, Stockport, Oldham, Eden and Carlisle) About Us At Cenergist, we provide energy and water efficiency solutions; our turnkey delivery process takes clients from concept stage to measured results so they can meet their Net Zero and sustainability goals. Cenergist has established a reputation in the UK as a provider of choice for the public sector, utilities, and commercial clients based on quality and performance. Our success is underpinned by our values, which include a commitment to quality, collaboration, supporting each other, and embracing innovation. This role is a great opportunity to join a business that is constantly moving forward and pushing new technology with its work. We are now looking for a Tenant Engagement Officer to join us on a full-time, permanent basis. The Benefits - Salary of £30,000 per annum - Mileage paid (45p per mile Business car insurance must be obtained) - 33 days annual leave, including bank holidays - Company pension scheme - Life insurance - Wellness programme - Stationery and Uniform Provided This is a fantastic opportunity for a customer-facing professional, ideally from a property or tenant-focused role, to join our fast-moving, innovative organisation. You'll have the chance to be out on the road, meeting new people and making a real difference in your community, as part of a collaborative team where you will be truly valued. So, if you want to support water efficiency and sustainability in homes, read on and apply today! The Role As a Tenant Engagement Officer, you will join our Water Team and carry out customer engagement visits and surveys in residential homes across Manchester to support water efficiency. Specifically, you will promote and explain the benefits of a free water efficiency service to occupants within your region. You will carry out basic internal surveys (Home Water MOTs), including meter readings, tap/shower flow checks, and suitability assessments, complete simple surveys, and book appointments for our plumbing team to return and install the upgrades. Also, you will utilise a CRM system to record findings and appointments, managing your own daily schedule and stock levels while working collaboratively with the wider team. Additionally, you will: - Provide clear explanations for the installations and services to residents - Ensure all customers receive relevant information and follow-up documentation - Make sure smooth handovers happen between teams About You To be considered as a Tenant Engagement Officer, you will need: - At least two years experience in a face-to-face customer service or field-based role, ideally in the property field - Strong communication skills with the ability to build rapport quickly - A self-motivated, organised approach with the ability to manage your own diary - A full, valid driving licence and access to your own vehicle with business use insurance Please note, this role will require a clear DBS check (Disclosure and Barring Service) to be completed, due to the nature of working in residential homes. Applicants must have the right to work in the UK. Unfortunately, we are unable to provide visa sponsorship at this time. If you require sponsorship to work in the UK, we kindly ask that you do not apply for this position. Other organisations may call this role Customer Liaison Officer, Community Engagement Officer, Housing Support Officer, or Resident Liaison Assistant. We are eager to hear from you if you have held the role of Estate Agent, Property Surveyor, Customer Service Executive, Customer Support Advisor, Customer Advisor, or Property Co-ordinator, and are looking for a new direction. Webrecruit and Cenergist are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. So, if you want to join us as a Tenant Engagement Officer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Tenant Engagement and Scrutiny Officer Location : Birmingham, B15 1LZ - Hybrid Salary : 35,330 per annum Hours : 35 per week Contract : Permanent Our tenants rely on us and our services. Their voice, experience and concerns must sit at the heart of the work we do to design, deliver and evaluate our services. Our Tenant Scrutiny team proudly lead the way in supporting this critical work by understanding tenant demographics, driving the involvement of our tenants and collecting tenant feedback to scrutinise the performance of the services we provide. Join us as a Tenant Engagement & Scrutiny Officer where you will drive a range of tenant engagement opportunities, identify trends and negotiate realistic improvements to services - a brilliant opportunity to have a real impact on services, policies and decision marking! In this impactful role, you'll support a range of projects that positively impact tenants. Utilising your brilliant engagement and rapport building skills, you'll engage with a diverse range of tenants through consultation activities, including our My Voice programme, focus groups, surveys and home-to-home visits, to scrutinise the performance of the services we provide. Being naturally curious, you'll adopt an inquisitive approach that enables you to thoroughly explore and critically interpret performance data to improve services. Using your excellent communication skills, you'll appropriately challenge existing practices through business stakeholders and write reports for wider business consideration. In return, we offer you a supportive and collaborative environment where you're empowered to enhance tenant experience! Our ideal candidate? We're looking for a self-led person with a genuine enthusiasm and commitment to delivering tenant led service improvements. Your application will also demonstrate: Previous experience of tenant engagement OR a strong understanding of the Social Housing sector, consumer standards and regulations. Previous experience of driving service improvements. Previous experience of analysing data, writing reports and presenting information to different audiences, OR a strong interest in developing data analysis and reporting skills with the ability to present. You're a dynamic thinker, who thrives under pressure and has the ability to manage a large and varied workload with competing priorities and deadlines. As an organisation we value collaboration with our tenants, so you can expect a balance of working from the office and meeting tenants in the community (3 days per week) and working from home (2 days per week). Please be aware, you must be willing and able to travel across the Midland Heart portfolio (West & East Midlands) to meet with tenants in locations that are inaccessible via public transport. Who are Midland Heart? We're one team working together for our tenants; a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we're here to develop your potential. We are proud to say we have recently been named in the Sunday Times Best Places to Work list, within the Big Organisations category (The Times). Closing Date: 2nd March 2025 Assessment Process: 1st stage - Initial Teams call - Friday 7th March 25 2nd stage - Interview/Assessment on site - Thursday 13th March 25 Interested? Applying is easy - simply click the apply button. You will be directed to our candidate portal. There you can upload a CV and Covering Letter, which show us that you have what it takes to make a success of the role. We're proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need to be successful in this role. No agencies please.
Mar 08, 2025
Full time
Tenant Engagement and Scrutiny Officer Location : Birmingham, B15 1LZ - Hybrid Salary : 35,330 per annum Hours : 35 per week Contract : Permanent Our tenants rely on us and our services. Their voice, experience and concerns must sit at the heart of the work we do to design, deliver and evaluate our services. Our Tenant Scrutiny team proudly lead the way in supporting this critical work by understanding tenant demographics, driving the involvement of our tenants and collecting tenant feedback to scrutinise the performance of the services we provide. Join us as a Tenant Engagement & Scrutiny Officer where you will drive a range of tenant engagement opportunities, identify trends and negotiate realistic improvements to services - a brilliant opportunity to have a real impact on services, policies and decision marking! In this impactful role, you'll support a range of projects that positively impact tenants. Utilising your brilliant engagement and rapport building skills, you'll engage with a diverse range of tenants through consultation activities, including our My Voice programme, focus groups, surveys and home-to-home visits, to scrutinise the performance of the services we provide. Being naturally curious, you'll adopt an inquisitive approach that enables you to thoroughly explore and critically interpret performance data to improve services. Using your excellent communication skills, you'll appropriately challenge existing practices through business stakeholders and write reports for wider business consideration. In return, we offer you a supportive and collaborative environment where you're empowered to enhance tenant experience! Our ideal candidate? We're looking for a self-led person with a genuine enthusiasm and commitment to delivering tenant led service improvements. Your application will also demonstrate: Previous experience of tenant engagement OR a strong understanding of the Social Housing sector, consumer standards and regulations. Previous experience of driving service improvements. Previous experience of analysing data, writing reports and presenting information to different audiences, OR a strong interest in developing data analysis and reporting skills with the ability to present. You're a dynamic thinker, who thrives under pressure and has the ability to manage a large and varied workload with competing priorities and deadlines. As an organisation we value collaboration with our tenants, so you can expect a balance of working from the office and meeting tenants in the community (3 days per week) and working from home (2 days per week). Please be aware, you must be willing and able to travel across the Midland Heart portfolio (West & East Midlands) to meet with tenants in locations that are inaccessible via public transport. Who are Midland Heart? We're one team working together for our tenants; a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we're here to develop your potential. We are proud to say we have recently been named in the Sunday Times Best Places to Work list, within the Big Organisations category (The Times). Closing Date: 2nd March 2025 Assessment Process: 1st stage - Initial Teams call - Friday 7th March 25 2nd stage - Interview/Assessment on site - Thursday 13th March 25 Interested? Applying is easy - simply click the apply button. You will be directed to our candidate portal. There you can upload a CV and Covering Letter, which show us that you have what it takes to make a success of the role. We're proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need to be successful in this role. No agencies please.
TMO Estate Manager The Estate Manager plays a critical leadership role, acting as the main liaison between Islington Council, the TMO's Management Board, residents, and staff. This role involves delivering excellent housing services, ensuring compliance with regulations, and fostering a strong culture of resident engagement and service excellence. As the Estate Manager, you will have the opportunity to shape the estate's strategic direction, oversee day-to-day operations, and lead a dedicated team of staff. We seek a highly organised, proactive, and customer-focused individual who is passionate about social housing and resident empowerment. This role is ideal for someone who enjoys working autonomously in a financially stable and resident-led organization. You will collaborate closely with the Management Board and Islington Council to maintain high standards of service and governance while having the flexibility to innovate and improve services to meet the estate's evolving needs. Develop and maintain the TMO's role as a community leader and build partnerships with agencies. Manage strategic and operational aspects of housing services, including tenancy, repairs, customer service, and estate maintenance. Drive community vision and resident involvement on the Estate. Lead and supervise Housing Officers, Maintenance Officer, and Maintenance Assistant. Manage and monitor delegated budgets and ensure compliance with targets and KPIs. Oversee expenditure, manage cost centre budgets, and ensure value for money in all services. Support contract and service level agreement management and review. Identify and advise on funding solutions for the board. Ensure effective performance of key housing management functions, including repair obligations, neighbour disputes, and tenancy changes. Lead resident participation and involvement in shaping housing management services. Promote a diverse, inclusive workplace culture valuing tenant management principles. Represent TMO in various meetings, legal proceedings, and consultations with stakeholders. THE FULL JOB DESCRIPTION WILL BE PROVIDED TO SUITABLE CANDIDATES. Successful CVs will be shortlisted by Wednesday 5th March and interviews will take place on 13th and 14th March, with a view to the successful candidate starting the role by 14th April.
Mar 08, 2025
Full time
TMO Estate Manager The Estate Manager plays a critical leadership role, acting as the main liaison between Islington Council, the TMO's Management Board, residents, and staff. This role involves delivering excellent housing services, ensuring compliance with regulations, and fostering a strong culture of resident engagement and service excellence. As the Estate Manager, you will have the opportunity to shape the estate's strategic direction, oversee day-to-day operations, and lead a dedicated team of staff. We seek a highly organised, proactive, and customer-focused individual who is passionate about social housing and resident empowerment. This role is ideal for someone who enjoys working autonomously in a financially stable and resident-led organization. You will collaborate closely with the Management Board and Islington Council to maintain high standards of service and governance while having the flexibility to innovate and improve services to meet the estate's evolving needs. Develop and maintain the TMO's role as a community leader and build partnerships with agencies. Manage strategic and operational aspects of housing services, including tenancy, repairs, customer service, and estate maintenance. Drive community vision and resident involvement on the Estate. Lead and supervise Housing Officers, Maintenance Officer, and Maintenance Assistant. Manage and monitor delegated budgets and ensure compliance with targets and KPIs. Oversee expenditure, manage cost centre budgets, and ensure value for money in all services. Support contract and service level agreement management and review. Identify and advise on funding solutions for the board. Ensure effective performance of key housing management functions, including repair obligations, neighbour disputes, and tenancy changes. Lead resident participation and involvement in shaping housing management services. Promote a diverse, inclusive workplace culture valuing tenant management principles. Represent TMO in various meetings, legal proceedings, and consultations with stakeholders. THE FULL JOB DESCRIPTION WILL BE PROVIDED TO SUITABLE CANDIDATES. Successful CVs will be shortlisted by Wednesday 5th March and interviews will take place on 13th and 14th March, with a view to the successful candidate starting the role by 14th April.
Our client, a national public organisation are currently on the search for an Operations & Relationship Manager (Facilities Manager) to over see a group of their sites (4 in total) in and around Hounslow, West London. The candidate will be expected to travel around this region to meet the needs of the role and so must have a driving license and access to their own transport. Reporting into the Senior Operations & Relationship Manager's role will be to provide day to day management of the sites ensuring the safe and efficient running of the sites whilst working closely with tenants to maximise tenant satisfaction and improve utilisation. Facilities Manager Responsibilities will include: Act as the main point of contact for tenant liaison and any issues that occur onsite Arrange, chair and facilitate tenant meetings (including site user groups and any health and safety related meetings as may be required). Promote engagement between tenants and encourage idea sharing and problem solving. Coordinate and provide support to site users on tenant new work requests, provide assistance in following the approvals procedure, as appropriate and liaise with the Helpdesk. Coordinate and accompany visiting contractors on site visits in relation to tenant new work requests, tenant variation requests and specifically accompany the Health, Safety, Security and Fire officers for the purposes of implementing fire risk assessments. Action any reasonable contracting requests (e.g. work permit, risk assessment, district valuer audit) as required. Manage key allocation records and coordinate the distribution of keys and fobs. Maintain records of and review the site's fire risk assessments and implement or escalate any actions. Keep records of FM contract obligations, such as planned, preventative maintenance and lifecycle works. The ideal Facilities Manager will have a minimum of 2 years' experience within a Facilities Management role and experience of financial management including monitoring budgets. Due to the nature of the businesses, experience within a healthcare environment will be advantageous. In return, our client is offering their Facilities Manager an annual salary up to £40,000 per annum as well as mileage for additional travel to sites beyond your closest/base site.
Mar 08, 2025
Full time
Our client, a national public organisation are currently on the search for an Operations & Relationship Manager (Facilities Manager) to over see a group of their sites (4 in total) in and around Hounslow, West London. The candidate will be expected to travel around this region to meet the needs of the role and so must have a driving license and access to their own transport. Reporting into the Senior Operations & Relationship Manager's role will be to provide day to day management of the sites ensuring the safe and efficient running of the sites whilst working closely with tenants to maximise tenant satisfaction and improve utilisation. Facilities Manager Responsibilities will include: Act as the main point of contact for tenant liaison and any issues that occur onsite Arrange, chair and facilitate tenant meetings (including site user groups and any health and safety related meetings as may be required). Promote engagement between tenants and encourage idea sharing and problem solving. Coordinate and provide support to site users on tenant new work requests, provide assistance in following the approvals procedure, as appropriate and liaise with the Helpdesk. Coordinate and accompany visiting contractors on site visits in relation to tenant new work requests, tenant variation requests and specifically accompany the Health, Safety, Security and Fire officers for the purposes of implementing fire risk assessments. Action any reasonable contracting requests (e.g. work permit, risk assessment, district valuer audit) as required. Manage key allocation records and coordinate the distribution of keys and fobs. Maintain records of and review the site's fire risk assessments and implement or escalate any actions. Keep records of FM contract obligations, such as planned, preventative maintenance and lifecycle works. The ideal Facilities Manager will have a minimum of 2 years' experience within a Facilities Management role and experience of financial management including monitoring budgets. Due to the nature of the businesses, experience within a healthcare environment will be advantageous. In return, our client is offering their Facilities Manager an annual salary up to £40,000 per annum as well as mileage for additional travel to sites beyond your closest/base site.
Housing Regulation & Partnerships Manager About us at Hounslow We'd love you to join us at the London Borough of Hounslow! Our people are deeply committed to providing excellent services to our residents, doing all we can to make lives as good as they can be. We are an outstanding council, serving an outstanding borough. With brilliant, visionary leadership, a dynamic Cabinet and a can-do culture, we've built strong partnerships which have transformed how we serve one of London's most diverse boroughs. Hounslow is the world in one place and full of potential. We are stepping up for our residents like never before. About our Commitment to Diversity and Inclusion We live by five core values: Lead with Heart, Do New, Pass on the Power, Harness the Mix and Be a Rock. All our work has equality, diversity and inclusion at its very heart, best articulated in "Harness the Mix". It's about breaking down barriers between our parts and people and unlocking the problem-solving power of our amazing mix of minds. We serve a diverse community, we have a diverse workforce and we are committed to being an inclusive employer. We work hard to create representation across our workforce and leadership community, we have thriving employee network groups and our learning and development programmes help us lead, model and breathe ways of working that eliminate inequality, inequity, injustice and bias. As part of this and under our commitments as a Disability Confident Employer, we make reasonable adjustments to accommodate our candidates. There's space for you to tell us what you need within our application form. About The Role This is an exciting opportunity to be part of our Housing Partnerships Team as a Housing Regulation & Partnerships Manager. In this role you will lead the development of relationships with housing partners across our borough, including private registered providers of social housing, co-operatives, charities, and other key stakeholders: to ensure that we jointly deliver our core functions in accordance with regulation; and realise our shared goals. Your professional accountability is to provide assurance that the Council is compliant with all statutory and regulatory requirements relating to its partners, developing action plans and remediations where we are deficient, taking enabling and direct actions to ensure that our shared goals are achieved and that we have a positive impact on the lives of our tenants and residents. About The Team You'll Be Working In You will line-manage directly one Housing Partnerships Assistant Service Manager and through them a team of project, delivery and improvement officers. Be fully accountable for the management, planning and coordination of strategic relationships with key housing partners, delegating operational tasks to the assistant service manager, as necessary. Represent the service corporately and with partners, deputising for your manager and head of service as required. Lead, motivate and develop your team to build strategic partnerships with key housing stakeholders, providing analysis, diagnostic, advice and support for strategies and working practices that improve joint outputs and outcomes for residents, and provide quality assurance and evidence of efficiency and value for money for participating organisations. Monitor team resources including the budget, ICT and mobile working equipment, and customer information. Ensure that all data held by the team is fair, accurate and secure so that resources are put to appropriate use to deliver an efficient service. About You If the points below resonate with you, we'd love you to put in an application: You are an expert in housing with significant knowledge and experience of preparing and implementing housing policies, procedures, formal reports and presentations in a local authority or registered provider setting. You have excellent partnership working skills, are able to navigate problem solving within large and complex organisations, taking a collaborative approach to finding solutions, while operating effectively through prioritisation, delegation of tasks and organisation of available resources, with experience of managing or supervising staff. You communicate effectively with a range of internal and external audiences, including tenants, elected members and colleagues of all levels; you will have experience of both resident engagement and engagement in a business-to-business setting. Closing date: 10 March 2025.
Mar 07, 2025
Full time
Housing Regulation & Partnerships Manager About us at Hounslow We'd love you to join us at the London Borough of Hounslow! Our people are deeply committed to providing excellent services to our residents, doing all we can to make lives as good as they can be. We are an outstanding council, serving an outstanding borough. With brilliant, visionary leadership, a dynamic Cabinet and a can-do culture, we've built strong partnerships which have transformed how we serve one of London's most diverse boroughs. Hounslow is the world in one place and full of potential. We are stepping up for our residents like never before. About our Commitment to Diversity and Inclusion We live by five core values: Lead with Heart, Do New, Pass on the Power, Harness the Mix and Be a Rock. All our work has equality, diversity and inclusion at its very heart, best articulated in "Harness the Mix". It's about breaking down barriers between our parts and people and unlocking the problem-solving power of our amazing mix of minds. We serve a diverse community, we have a diverse workforce and we are committed to being an inclusive employer. We work hard to create representation across our workforce and leadership community, we have thriving employee network groups and our learning and development programmes help us lead, model and breathe ways of working that eliminate inequality, inequity, injustice and bias. As part of this and under our commitments as a Disability Confident Employer, we make reasonable adjustments to accommodate our candidates. There's space for you to tell us what you need within our application form. About The Role This is an exciting opportunity to be part of our Housing Partnerships Team as a Housing Regulation & Partnerships Manager. In this role you will lead the development of relationships with housing partners across our borough, including private registered providers of social housing, co-operatives, charities, and other key stakeholders: to ensure that we jointly deliver our core functions in accordance with regulation; and realise our shared goals. Your professional accountability is to provide assurance that the Council is compliant with all statutory and regulatory requirements relating to its partners, developing action plans and remediations where we are deficient, taking enabling and direct actions to ensure that our shared goals are achieved and that we have a positive impact on the lives of our tenants and residents. About The Team You'll Be Working In You will line-manage directly one Housing Partnerships Assistant Service Manager and through them a team of project, delivery and improvement officers. Be fully accountable for the management, planning and coordination of strategic relationships with key housing partners, delegating operational tasks to the assistant service manager, as necessary. Represent the service corporately and with partners, deputising for your manager and head of service as required. Lead, motivate and develop your team to build strategic partnerships with key housing stakeholders, providing analysis, diagnostic, advice and support for strategies and working practices that improve joint outputs and outcomes for residents, and provide quality assurance and evidence of efficiency and value for money for participating organisations. Monitor team resources including the budget, ICT and mobile working equipment, and customer information. Ensure that all data held by the team is fair, accurate and secure so that resources are put to appropriate use to deliver an efficient service. About You If the points below resonate with you, we'd love you to put in an application: You are an expert in housing with significant knowledge and experience of preparing and implementing housing policies, procedures, formal reports and presentations in a local authority or registered provider setting. You have excellent partnership working skills, are able to navigate problem solving within large and complex organisations, taking a collaborative approach to finding solutions, while operating effectively through prioritisation, delegation of tasks and organisation of available resources, with experience of managing or supervising staff. You communicate effectively with a range of internal and external audiences, including tenants, elected members and colleagues of all levels; you will have experience of both resident engagement and engagement in a business-to-business setting. Closing date: 10 March 2025.
Introduction to TDS TDS is a not-for-profit organisation with a clear social purpose: to raise standards in the private rented sector. Established to create a fairer and more professional rental market by protecting deposits and resolving deposit disputes, TDS has since expanded its mission. Today, we invest in a range of additional services and initiatives that further our commitment to improving the sector. Key initiatives relevant to this role include: Developing an influential research programme to ensure that laws and regulations are informed by robust evidence. Funding a range of projects and organisations through our two independent charities. Leveraging our direct communication channels with millions of tenants, landlords, and letting agents to educate and inform all parties. Introduction to the Role We are excited to introduce a new role: Senior Communications and Policy Officer, joining our growing Policy and Research department, which also oversees the TDS Charitable Foundation. This role will play a key part in monitoring and analysing policy developments, producing accessible content, and engaging with key stakeholders to support our policy and research programme. The successful candidate will help shape and implement the communications and policy engagement strategy, ensuring our research and insights inform sector discussions, influence policy, and reach the right audiences. We're looking for someone with knowledge of housing policy or the ability to quickly get up to speed with new policy areas, alongside excellent writing, verbal communication, and stakeholder engagement skills to translate complex policy issues into clear, impactful messaging for diverse audiences. No job description can capture every aspect of this role, and the post holder will be expected to take on additional duties as needed, consistent with the responsibilities outlined below. PRINCIPAL RESPONSIBILITIES Content Creation and Dissemination Lead on creating content to support dissemination of the research programme, including flagship projects such as "Voice of the Tenant" and "Voice of the Landlord". Draft a regular stream of social media content for the TDS Marketing team to share. Write regular policy-focused content tailored for various audiences, distributed via TDS websites, newsletters and other channels. Oversee the quarterly tenant newsletter, including content creation and securing guest contributions from external stakeholders. Create tenant-focused educational materials on policy developments (e.g., FAQs, case studies, blogs) for platforms such as the TDS Tylfe tenant app and the My Housing Issue Gateway website. Policy and Stakeholder Engagement Monitor and analyse relevant policy developments, drafting accessible content to explain their impact on tenants, landlords, and the sector, and identifying areas where TDS can provide thought leadership or advocate for change. Develop expert knowledge in areas relevant to the work of the Policy and Research team, using this insight to shape TDS research outputs, briefings, and responses to consultations or legislative changes. Represent TDS at internal and external meetings and events, including policy roundtables, government consultations, and sector forums, drafting and delivering presentations where required. Negotiate with external stakeholders and contributors to secure relevant content and perspectives for TDS platforms. Strategic Communications and Media Management Work with internal teams, including TDS Marketing, and external consultants. Help to deliver the monthly Policy Drop-In session for internal stakeholders, summarising key legislative and regulatory developments and their implications for TDS and the sector. Provide regular content for the internal communications team to share, ensuring consistent messaging across the organisation. Communicate with charity-funded projects to ensure their activities and outcomes are effectively promoted through TDS platforms and other communication channels. Write the monthly Policy and Research e-bulletin to engage and inform internal stakeholders. Support Head of Policy and Research to develop and execute a program of learning outputs for customer segments ensuring insights from research and policy changes inform best practice in the sector PERSON SPECIFICATION Essential Characteristics 1. Qualifications and Experience Degree in a relevant subject (e.g., communications, public policy, journalism, or related field At least 3 years' experience in a policy-focused communications role (or equivalent relevant experience). Knowledge of housing policy, or a proven ability to quickly yourself with new policy areas. Experience engaging with internal and external stakeholders. Strong writing, editing, and proofreading skills, with the ability to adapt content for different platforms and audiences. Ability to manage multiple projects, maintaining accuracy and attention to detail. 2. Job Knowledge Ability to assess and explain the implications of policy developments. Proven ability to produce engaging informative materials (e.g., blogs, newsletters, policy briefings) that communicate policy insights effectively. Strong organisational and time-management skills. Proficient in relevant IT tools, including MS Office. 3. Communication and Collaboration Strong interpersonal skills, with the ability to work effectively as part of a team. Confident in communicating with colleagues, funded projects, and external stakeholders. Confident in presenting and delivering information in meetings, public forums, and sector policy discussions EQUAL OPPORTUNITIES Must be able to demonstrate a commitment to equal opportunities, diversity and inclusion. GENERAL Show exceptional attention to detail and be organised enough to juggle projects, meet deadlines and work under your own initiative. Demonstrate common sense and good judgement. Have a flexible attitude to work. Work unsupervised. Identify with the aims and objectives of The Dispute Service; HOURS OF THE ROLE 35 hours per week, Monday to Friday, 9am to 5pm. In return we will be able to provide a competitive salary, a holiday entitlement of 25 days (plus an additional day off for your birthday) and a remote working options (with occasional travel to Hemel Hempstead required). TDS offers a plethora of benefits inclusive of: 33 days holiday inc bank holidays BUPA Private healthcare BUPA Wellbeing cash plan Pension Scheme Additional day off for your birthday Plus many more! To apply, please submit your CV and a covering letting outlining how your skills and experience match the person specification.
Mar 06, 2025
Full time
Introduction to TDS TDS is a not-for-profit organisation with a clear social purpose: to raise standards in the private rented sector. Established to create a fairer and more professional rental market by protecting deposits and resolving deposit disputes, TDS has since expanded its mission. Today, we invest in a range of additional services and initiatives that further our commitment to improving the sector. Key initiatives relevant to this role include: Developing an influential research programme to ensure that laws and regulations are informed by robust evidence. Funding a range of projects and organisations through our two independent charities. Leveraging our direct communication channels with millions of tenants, landlords, and letting agents to educate and inform all parties. Introduction to the Role We are excited to introduce a new role: Senior Communications and Policy Officer, joining our growing Policy and Research department, which also oversees the TDS Charitable Foundation. This role will play a key part in monitoring and analysing policy developments, producing accessible content, and engaging with key stakeholders to support our policy and research programme. The successful candidate will help shape and implement the communications and policy engagement strategy, ensuring our research and insights inform sector discussions, influence policy, and reach the right audiences. We're looking for someone with knowledge of housing policy or the ability to quickly get up to speed with new policy areas, alongside excellent writing, verbal communication, and stakeholder engagement skills to translate complex policy issues into clear, impactful messaging for diverse audiences. No job description can capture every aspect of this role, and the post holder will be expected to take on additional duties as needed, consistent with the responsibilities outlined below. PRINCIPAL RESPONSIBILITIES Content Creation and Dissemination Lead on creating content to support dissemination of the research programme, including flagship projects such as "Voice of the Tenant" and "Voice of the Landlord". Draft a regular stream of social media content for the TDS Marketing team to share. Write regular policy-focused content tailored for various audiences, distributed via TDS websites, newsletters and other channels. Oversee the quarterly tenant newsletter, including content creation and securing guest contributions from external stakeholders. Create tenant-focused educational materials on policy developments (e.g., FAQs, case studies, blogs) for platforms such as the TDS Tylfe tenant app and the My Housing Issue Gateway website. Policy and Stakeholder Engagement Monitor and analyse relevant policy developments, drafting accessible content to explain their impact on tenants, landlords, and the sector, and identifying areas where TDS can provide thought leadership or advocate for change. Develop expert knowledge in areas relevant to the work of the Policy and Research team, using this insight to shape TDS research outputs, briefings, and responses to consultations or legislative changes. Represent TDS at internal and external meetings and events, including policy roundtables, government consultations, and sector forums, drafting and delivering presentations where required. Negotiate with external stakeholders and contributors to secure relevant content and perspectives for TDS platforms. Strategic Communications and Media Management Work with internal teams, including TDS Marketing, and external consultants. Help to deliver the monthly Policy Drop-In session for internal stakeholders, summarising key legislative and regulatory developments and their implications for TDS and the sector. Provide regular content for the internal communications team to share, ensuring consistent messaging across the organisation. Communicate with charity-funded projects to ensure their activities and outcomes are effectively promoted through TDS platforms and other communication channels. Write the monthly Policy and Research e-bulletin to engage and inform internal stakeholders. Support Head of Policy and Research to develop and execute a program of learning outputs for customer segments ensuring insights from research and policy changes inform best practice in the sector PERSON SPECIFICATION Essential Characteristics 1. Qualifications and Experience Degree in a relevant subject (e.g., communications, public policy, journalism, or related field At least 3 years' experience in a policy-focused communications role (or equivalent relevant experience). Knowledge of housing policy, or a proven ability to quickly yourself with new policy areas. Experience engaging with internal and external stakeholders. Strong writing, editing, and proofreading skills, with the ability to adapt content for different platforms and audiences. Ability to manage multiple projects, maintaining accuracy and attention to detail. 2. Job Knowledge Ability to assess and explain the implications of policy developments. Proven ability to produce engaging informative materials (e.g., blogs, newsletters, policy briefings) that communicate policy insights effectively. Strong organisational and time-management skills. Proficient in relevant IT tools, including MS Office. 3. Communication and Collaboration Strong interpersonal skills, with the ability to work effectively as part of a team. Confident in communicating with colleagues, funded projects, and external stakeholders. Confident in presenting and delivering information in meetings, public forums, and sector policy discussions EQUAL OPPORTUNITIES Must be able to demonstrate a commitment to equal opportunities, diversity and inclusion. GENERAL Show exceptional attention to detail and be organised enough to juggle projects, meet deadlines and work under your own initiative. Demonstrate common sense and good judgement. Have a flexible attitude to work. Work unsupervised. Identify with the aims and objectives of The Dispute Service; HOURS OF THE ROLE 35 hours per week, Monday to Friday, 9am to 5pm. In return we will be able to provide a competitive salary, a holiday entitlement of 25 days (plus an additional day off for your birthday) and a remote working options (with occasional travel to Hemel Hempstead required). TDS offers a plethora of benefits inclusive of: 33 days holiday inc bank holidays BUPA Private healthcare BUPA Wellbeing cash plan Pension Scheme Additional day off for your birthday Plus many more! To apply, please submit your CV and a covering letting outlining how your skills and experience match the person specification.
Client Local Authority Job Title Housing Regulation and Partnerships Manager Pay Rate 28.01an hour PAYE Hours 36 Hours a week (Mon-Fri) Duration Initial 3 Month Contract Location This is a hyrid role which requires attending the office(Hounslow House) a minimum of 3 days a week Description PURPOSE OF ROLE: You will lead the development of relationships with housing partners across our borough, including private registered providers of social housing, co-operatives, charities, and other key stakeholders: to ensure that we jointly deliver our core functions in accordance with regulation; and realise our shared goals. You will have a broad and detailed knowledge of all aspects of housing services, from homelessness and allocations to maintenance and repairs, and in particular the requirements of the Social Housing Regulation Act 2023 in relation to housing management. You will line-manage directly one Housing Partnerships Assistant Service Manager and through them a team of project, delivery and improvement officers. KEY ACCOUNTABILITIES Be fully accountable for the management, planning and coordination of strategic relationships with key housing partners, delegating operational tasks to the assistant service manager, as necessary. Represent the service corporately and with partners, deputising for your manager and head of service as required. Establish a creative and innovative approach to building relationships, setting appropriate objectives and performance targets to define your success, using benchmarking and feedback from peers within partner organisations to reflect on your practice and learn from others. Lead, motivate and develop your team to build strategic partnerships with key housing stakeholders, providing analysis, diagnostic, advice and support for strategies and working practices that improve joint outputs and outcomes for residents, and provide quality assurance and evidence of efficiency and value for money for participating organisations. EXPERIENCE: You are an expert in housing with significant knowledge and experience of preparing and implementing housing policies, procedures, formal reports and presentations in a local authority or registered provider setting. You have excellent partnership working skills, are able to navigate problem solving within large and complex organisations, taking a collaborative approach to finding solutions, while operating effectively through prioritisation, delegation of tasks and organisation of available resources, with experience of managing or supervising staff. You communicate effectively with a range of internal and external audiences, including tenants, elected members and colleagues of all levels; you will have experience of both resident engagement and engagement in a business-to-business setting. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Feb 19, 2025
Contractor
Client Local Authority Job Title Housing Regulation and Partnerships Manager Pay Rate 28.01an hour PAYE Hours 36 Hours a week (Mon-Fri) Duration Initial 3 Month Contract Location This is a hyrid role which requires attending the office(Hounslow House) a minimum of 3 days a week Description PURPOSE OF ROLE: You will lead the development of relationships with housing partners across our borough, including private registered providers of social housing, co-operatives, charities, and other key stakeholders: to ensure that we jointly deliver our core functions in accordance with regulation; and realise our shared goals. You will have a broad and detailed knowledge of all aspects of housing services, from homelessness and allocations to maintenance and repairs, and in particular the requirements of the Social Housing Regulation Act 2023 in relation to housing management. You will line-manage directly one Housing Partnerships Assistant Service Manager and through them a team of project, delivery and improvement officers. KEY ACCOUNTABILITIES Be fully accountable for the management, planning and coordination of strategic relationships with key housing partners, delegating operational tasks to the assistant service manager, as necessary. Represent the service corporately and with partners, deputising for your manager and head of service as required. Establish a creative and innovative approach to building relationships, setting appropriate objectives and performance targets to define your success, using benchmarking and feedback from peers within partner organisations to reflect on your practice and learn from others. Lead, motivate and develop your team to build strategic partnerships with key housing stakeholders, providing analysis, diagnostic, advice and support for strategies and working practices that improve joint outputs and outcomes for residents, and provide quality assurance and evidence of efficiency and value for money for participating organisations. EXPERIENCE: You are an expert in housing with significant knowledge and experience of preparing and implementing housing policies, procedures, formal reports and presentations in a local authority or registered provider setting. You have excellent partnership working skills, are able to navigate problem solving within large and complex organisations, taking a collaborative approach to finding solutions, while operating effectively through prioritisation, delegation of tasks and organisation of available resources, with experience of managing or supervising staff. You communicate effectively with a range of internal and external audiences, including tenants, elected members and colleagues of all levels; you will have experience of both resident engagement and engagement in a business-to-business setting. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
MMP Consultancy currently have an opportunity for a Senior Development Manager to join a local authority based in Hammersmith. My client are paying a rate of (Apply online only)p/d Umbrella. This role will involve managing a small team of 2 staff and my client can offer 1-2 days p/w working from home. Job Purpose: The Regeneration & Development team delivers the council-led development programme including complex development and regeneration schemes, new housing supply, new community assets including schools and community facilities, deliver capital receipts and new income streams, and manage stakeholder and community relationships. The current programme will see 1,800 new homes and community infrastructure over the next 8 years and will continue to grow as new growth opportunities emerge. The primary purpose of this post is to lead on the management and implementation of complex assets and growth projects; ensuring quality, innovation, best practice and efficiency in commissioning and delivery. The post holder will take development opportunities from the identification and inception stage, through appraisal and design development, to planning and transition to pre-construction and delivery. To succeed in this role, the post holder must be an inclusive and dynamic leader who is able to influence stakeholders, communicate clearly and with a range of audiences, and bring colleagues and residents on the development journey to ensure positive outcomes. Duties: The key objectives are to create new housing, schools and community facilities, and capital receipts through the delivery of successful planning applications To develop options for the physical development and regeneration of Council sites including large scale new-build housing and mixed-use developments (including schools and community facilities) incorporating high quality design, environmental and community safety standards To work collaboratively with external partners to facilitate the delivery of large-scale development opportunities in the borough leveraging the Council's assets. To procure development and regeneration projects, ensuring the highest standards of design, innovation, sustainability and construction best practice are achieved. Manage project teams, including consultants and solicitors, to ensure individual projects are secured and internal procedures and policies are followed Manage projects through the planning process, including negotiation of Section 106 agreements. To liaise positively with other Council departments to ensure wider corporate objectives are incorporated into option appraisals and development briefs and to develop innovative ways of delivering the Council's Business Plan objectives. To supervise co-production, engagement and consultation with residents on major development schemes, school communities and other groups as appropriate in liaison with the consultation and tenant participation teams. To performance manage, monitor, and report on progress toward project milestones and physical and financial targets to Senior Managers and elected members To be responsible for development financial modelling and progress through financial and development gateway processes from inception to planning and start on site, and to ensure successful handover of projects during pre-construction to the delivery phase To draft corporate policy papers for consideration by Project Boards and will be required to oversee policy and strategy work-streams, and be capable of presenting at Director level. Matrix management responsibility to oversee and coordinate the work of project teams which can include development managers, consultation staff, external consultants, agencies and developers ensuring compliance with development agreements and agreed development plans. Senior Development Managers will have line management responsibility for team members. This could include Development Managers, Development Officers and/or Programme Officers. To work in conjunction with the Council's Property Services Team and external valuation and marketing/sales advisers to maximise the physical and financial benefits accruing to the Council from redevelopment of land and assets. To liaise with the Borough's Planning and Legal services on matters of tenancy, planning and development legislation and land law. To ensure that all proposals, and all appointments, comply with national and EU statutory and legislative requirements, and the Council's Standing Orders, Financial Regulations and other relevant procedures. Ensure effective liaison with Residents, Members, Schools and community groups, Housing Management, Needs and Allocations, Housing Repairs, Home Ownership, Schools Property and Contracts, Community and Third sector team, Borough Valuers, Borough Solicitor and internal and external regeneration and funding agencies and partners. Generally, to develop and maintain ongoing partnerships and take a flexible approach to meeting outcomes and empowering colleagues Serve as a key member of the Growth team advancing the assets and growth strategy and new business development, identifying, and responding to "Growth" opportunities across the Borough on the Council's land and in partnership. Post holders are required to work flexibly from Council offices, site, and consultant's offices as necessary. They will be expected to attend evening and weekend meetings as required and to work directly with members, residents and the public in consultation meetings and workshop and exhibition events. They will need to manage conflicting priorities and work to tight deadlines The post holders will be required to visit dirty and noisy building sites and to wear personal protective equipment from time to time, although the job is predominantly office based, with regular visits to estates, schools and children's centres, and meetings in other offices Title: Senior Development Manager Day Rate: (Apply online only)p/d Umbrella Location: Hammersmith, London
Feb 14, 2025
Contractor
MMP Consultancy currently have an opportunity for a Senior Development Manager to join a local authority based in Hammersmith. My client are paying a rate of (Apply online only)p/d Umbrella. This role will involve managing a small team of 2 staff and my client can offer 1-2 days p/w working from home. Job Purpose: The Regeneration & Development team delivers the council-led development programme including complex development and regeneration schemes, new housing supply, new community assets including schools and community facilities, deliver capital receipts and new income streams, and manage stakeholder and community relationships. The current programme will see 1,800 new homes and community infrastructure over the next 8 years and will continue to grow as new growth opportunities emerge. The primary purpose of this post is to lead on the management and implementation of complex assets and growth projects; ensuring quality, innovation, best practice and efficiency in commissioning and delivery. The post holder will take development opportunities from the identification and inception stage, through appraisal and design development, to planning and transition to pre-construction and delivery. To succeed in this role, the post holder must be an inclusive and dynamic leader who is able to influence stakeholders, communicate clearly and with a range of audiences, and bring colleagues and residents on the development journey to ensure positive outcomes. Duties: The key objectives are to create new housing, schools and community facilities, and capital receipts through the delivery of successful planning applications To develop options for the physical development and regeneration of Council sites including large scale new-build housing and mixed-use developments (including schools and community facilities) incorporating high quality design, environmental and community safety standards To work collaboratively with external partners to facilitate the delivery of large-scale development opportunities in the borough leveraging the Council's assets. To procure development and regeneration projects, ensuring the highest standards of design, innovation, sustainability and construction best practice are achieved. Manage project teams, including consultants and solicitors, to ensure individual projects are secured and internal procedures and policies are followed Manage projects through the planning process, including negotiation of Section 106 agreements. To liaise positively with other Council departments to ensure wider corporate objectives are incorporated into option appraisals and development briefs and to develop innovative ways of delivering the Council's Business Plan objectives. To supervise co-production, engagement and consultation with residents on major development schemes, school communities and other groups as appropriate in liaison with the consultation and tenant participation teams. To performance manage, monitor, and report on progress toward project milestones and physical and financial targets to Senior Managers and elected members To be responsible for development financial modelling and progress through financial and development gateway processes from inception to planning and start on site, and to ensure successful handover of projects during pre-construction to the delivery phase To draft corporate policy papers for consideration by Project Boards and will be required to oversee policy and strategy work-streams, and be capable of presenting at Director level. Matrix management responsibility to oversee and coordinate the work of project teams which can include development managers, consultation staff, external consultants, agencies and developers ensuring compliance with development agreements and agreed development plans. Senior Development Managers will have line management responsibility for team members. This could include Development Managers, Development Officers and/or Programme Officers. To work in conjunction with the Council's Property Services Team and external valuation and marketing/sales advisers to maximise the physical and financial benefits accruing to the Council from redevelopment of land and assets. To liaise with the Borough's Planning and Legal services on matters of tenancy, planning and development legislation and land law. To ensure that all proposals, and all appointments, comply with national and EU statutory and legislative requirements, and the Council's Standing Orders, Financial Regulations and other relevant procedures. Ensure effective liaison with Residents, Members, Schools and community groups, Housing Management, Needs and Allocations, Housing Repairs, Home Ownership, Schools Property and Contracts, Community and Third sector team, Borough Valuers, Borough Solicitor and internal and external regeneration and funding agencies and partners. Generally, to develop and maintain ongoing partnerships and take a flexible approach to meeting outcomes and empowering colleagues Serve as a key member of the Growth team advancing the assets and growth strategy and new business development, identifying, and responding to "Growth" opportunities across the Borough on the Council's land and in partnership. Post holders are required to work flexibly from Council offices, site, and consultant's offices as necessary. They will be expected to attend evening and weekend meetings as required and to work directly with members, residents and the public in consultation meetings and workshop and exhibition events. They will need to manage conflicting priorities and work to tight deadlines The post holders will be required to visit dirty and noisy building sites and to wear personal protective equipment from time to time, although the job is predominantly office based, with regular visits to estates, schools and children's centres, and meetings in other offices Title: Senior Development Manager Day Rate: (Apply online only)p/d Umbrella Location: Hammersmith, London
Our client, a national public organisation are currently on the search for an Operations & Relationship Manager (Facilities Manager) to over see a group of their sites in and around North West London. The candidate will be expected to travel around this region to meet the needs of the role and so must have a driving license and access to their own transport. This role is a 6 month Fixed Term Contract. Reporting into the Senior Operations & Relationship Manager's role will be to provide day to day management of the sites ensuring the safe and efficient running of the sites whilst working closely with tenants to maximise tenant satisfaction and improve utilisation. Facilities Manager Responsibilities will include: Act as the main point of contact for tenant liaison and any issues that occur onsite Arrange, chair and facilitate tenant meetings (including site user groups and any health and safety related meetings as may be required). Promote engagement between tenants and encourage idea sharing and problem solving. Coordinate and provide support to site users on tenant new work requests, provide assistance in following the approvals procedure, as appropriate and liaise with the Helpdesk. Coordinate and accompany visiting contractors on site visits in relation to tenant new work requests, tenant variation requests and specifically accompany the Health, Safety, Security and Fire officers for the purposes of implementing fire risk assessments. Action any reasonable contracting requests (e.g. work permit, risk assessment, district valuer audit) as required. Manage key allocation records and coordinate the distribution of keys and fobs. Maintain records of and review the site's fire risk assessments and implement or escalate any actions. Keep records of FM contract obligations, such as planned, preventative maintenance and lifecycle works. The ideal Facilities Manager will have a minimum of 2 years' experience within a Facilities Management role and experience of financial management including monitoring budgets. Due to the nature of the businesses, experience within a healthcare environment will be advantageous. This role is a 6 month Fixed Term Contract In return, our client is offering their Facilities Manager an annual salary up to £40,000 per annum (pro-rata) as well as mileage for additional travel to sites beyond your closest/base site.
Feb 14, 2025
Contractor
Our client, a national public organisation are currently on the search for an Operations & Relationship Manager (Facilities Manager) to over see a group of their sites in and around North West London. The candidate will be expected to travel around this region to meet the needs of the role and so must have a driving license and access to their own transport. This role is a 6 month Fixed Term Contract. Reporting into the Senior Operations & Relationship Manager's role will be to provide day to day management of the sites ensuring the safe and efficient running of the sites whilst working closely with tenants to maximise tenant satisfaction and improve utilisation. Facilities Manager Responsibilities will include: Act as the main point of contact for tenant liaison and any issues that occur onsite Arrange, chair and facilitate tenant meetings (including site user groups and any health and safety related meetings as may be required). Promote engagement between tenants and encourage idea sharing and problem solving. Coordinate and provide support to site users on tenant new work requests, provide assistance in following the approvals procedure, as appropriate and liaise with the Helpdesk. Coordinate and accompany visiting contractors on site visits in relation to tenant new work requests, tenant variation requests and specifically accompany the Health, Safety, Security and Fire officers for the purposes of implementing fire risk assessments. Action any reasonable contracting requests (e.g. work permit, risk assessment, district valuer audit) as required. Manage key allocation records and coordinate the distribution of keys and fobs. Maintain records of and review the site's fire risk assessments and implement or escalate any actions. Keep records of FM contract obligations, such as planned, preventative maintenance and lifecycle works. The ideal Facilities Manager will have a minimum of 2 years' experience within a Facilities Management role and experience of financial management including monitoring budgets. Due to the nature of the businesses, experience within a healthcare environment will be advantageous. This role is a 6 month Fixed Term Contract In return, our client is offering their Facilities Manager an annual salary up to £40,000 per annum (pro-rata) as well as mileage for additional travel to sites beyond your closest/base site.
time left to apply End Date: March 9, 2025 (25 days left to apply) job requisition id R2090 Department: Security Company: Canary Wharf Management Limited Reporting to: Security Manager - Operations JOB SUMMARY Canary Wharf is a vibrant 24/7 city, seamlessly blending living, working, and thriving. Boasting over 300 shops, bars, and restaurants, coupled with excellent transport links, it's a dynamic community hub. The Security Team at Canary Wharf Group is the backbone, ensuring safety and security of the estate, whilst prioritising the well-being of our community, customers, visitors, and property. Focus goes beyond just maintaining safety; it extends to creating an environment where everyone feels secure and cared for. Starting salary: £39,105.00 Shift: 4 on 4 off. Closing Date: 8th March 2025 MAIN RESPONSIBILITIES To provide courteous, professional, and engaging customer service with a strong focus on the wellbeing and safety of all visitors to the Canary Wharf Estate, including workers, residents, families, and children. To maintain a thorough knowledge of the Canary Wharf Estate, including offices, retail malls and restaurants, and provide routine information, advice, guidance, and directions to members of the public. To react to any situation with the ability to remain calm, make decisions under pressure, and take the necessary action while ensuring the wellbeing and safety of everyone involved. Communicate effectively and empathetically in all situations. To confidently use your personal radio to communicate relevant information quickly and positively to the wider security team, fostering a collaborative and supportive atmosphere. To demonstrate care and compassion when providing assistance, especially in situations requiring first aid, prioritising the health, wellbeing, and safety of those in need. To handle difficult situations, including safeguarding intoxicated or vulnerable individuals, with a focus on ensuring their safety and promoting a secure environment. To be familiar with physical layout, tenant occupation, key personnel, building routines and all security related systems/equipment. To carry out specific duties for designated areas such as patrolling, securing premises, fire checks/inspections, access control and traffic management. To follow procedures and instructions for the general safety, security, and upkeep of the Estate, with a focus on loss prevention by accident, theft, waste, or neglect. To manage and control vehicular traffic at the access points to the Estate, in recognition of the national threat level. To comply with the Security Department Instructions and Procedures, and to maintain and implement emergency procedures, logs, and records. To assist with the general good housekeeping of the Estate or specific area and ensure working areas are kept clean, tidy and all refuse and waste materials removed. To identify and take immediate remedial action in the event of a public safety hazard. PERSON SPECIFICATION We provide our Security Officers with a full and structured training process including SIA licencing, Physical Intervention, IED Awareness, Customer Service and First Aid, and more. Applicants should be: Demonstrates a commitment to providing high-quality customer service, with a proven track record in this field or recent experience in security. Naturally inquisitive and alert, with a keen attention to detail regarding one's surroundings. Exhibits composure and the ability to remain calm under pressure. Confident communication skills with a strong interpersonal aptitude. Displays courtesy, professionalism, and diplomacy when delivering customer service. Capable of working both independently and collaboratively with colleagues. Possess proficient written and spoken English skills. Willing to work indoors and outdoors, in diverse weather conditions, and able to complete shift work. Able to assume responsibilities in the absence of the Security Supervisor or undertake other reasonable duties as necessary. Provide a verifiable 5-year work history and can account for any gaps in employment. Maintains honesty and free of criminal convictions (subject to the Rehabilitation of Offenders Act 1974). HEALTH SAFETY AND WELFARE RESPONSIBILITIES All staff are required to fulfil their legal duty to take reasonable care for the health and safety of themselves and others who may be affected by their acts and omissions, and to follow all guidance and instructions given in this respect. ENVIRONMENTAL, SOCIAL & GOVERNANCE (ESG) RESPONSIBILITIES Recognising the centrality of ESG principles within our organisation, we have developed a comprehensive ESG Strategy. It is imperative that all staff members understand and adopt this strategy into their respective roles. This includes adhering to environmental regulations, minimising waste, supporting nature within our urban environment, and facilitating positive change for those in need. QUALITY MANAGEMENT RESPONSIBILITIES In line with the latest ISO 9001 requirements and our dedication to quality management, all staff are mandated to comply with system requirements as detailed within the Company Quality Manual & Policies. COMPANY VALUES Commit to Excellence Act with integrity and deliver high performance Put our customers at the heart of what we do Resolve issues by providing high quality solutions Foster Collaboration Find opportunities to collaborate with others across the business to achieve shared goals Encourage inclusive networks and treat others with respect and fairness Use knowledge to work effectively with suppliers / contractors to meet shared goals Encourage Engagement Confident in making decisions appropriate to the role Learn from mistakes and listen to constructive feedback to improve performance Prioritise safety and actively support community, wellbeing and sustainability programmes Take Ownership Take pride in delivering high quality service which exceeds expectations Committed to opportunities for self-development Take responsibility for my own performance and look for ways to improve Embrace Innovation Embrace change and innovation Proactively suggest ways to improve our business and encourage others to share ideas See new challenges as opportunities to deliver effective change WHAT WE OFFER Diversity and Inclusion We recognise the importance of embracing diverse experience, skills and perspectives at all levels and operating in an inclusive working environment, in order for everyone to reach their full potential. Flexible Working As an inclusive employer, we recognise the positive impact flexible working can have on an individual, their wellbeing, engagement and productivity. Learning and Development At Canary Wharf Group, our employees receive a wide range of support to help improve their skills and achieve their career goals. Other Benefits We are committed to building a safe, happy and healthy community for our employees and we offer a comprehensive range of benefits, all designed with our employees and their wellbeing in mind. If you are interested in joining our highly professional and skilled team for our next exciting phase of development, please complete the form on this page to apply online. Early applications are encouraged as we reserve the right to appoint at any point.
Feb 13, 2025
Full time
time left to apply End Date: March 9, 2025 (25 days left to apply) job requisition id R2090 Department: Security Company: Canary Wharf Management Limited Reporting to: Security Manager - Operations JOB SUMMARY Canary Wharf is a vibrant 24/7 city, seamlessly blending living, working, and thriving. Boasting over 300 shops, bars, and restaurants, coupled with excellent transport links, it's a dynamic community hub. The Security Team at Canary Wharf Group is the backbone, ensuring safety and security of the estate, whilst prioritising the well-being of our community, customers, visitors, and property. Focus goes beyond just maintaining safety; it extends to creating an environment where everyone feels secure and cared for. Starting salary: £39,105.00 Shift: 4 on 4 off. Closing Date: 8th March 2025 MAIN RESPONSIBILITIES To provide courteous, professional, and engaging customer service with a strong focus on the wellbeing and safety of all visitors to the Canary Wharf Estate, including workers, residents, families, and children. To maintain a thorough knowledge of the Canary Wharf Estate, including offices, retail malls and restaurants, and provide routine information, advice, guidance, and directions to members of the public. To react to any situation with the ability to remain calm, make decisions under pressure, and take the necessary action while ensuring the wellbeing and safety of everyone involved. Communicate effectively and empathetically in all situations. To confidently use your personal radio to communicate relevant information quickly and positively to the wider security team, fostering a collaborative and supportive atmosphere. To demonstrate care and compassion when providing assistance, especially in situations requiring first aid, prioritising the health, wellbeing, and safety of those in need. To handle difficult situations, including safeguarding intoxicated or vulnerable individuals, with a focus on ensuring their safety and promoting a secure environment. To be familiar with physical layout, tenant occupation, key personnel, building routines and all security related systems/equipment. To carry out specific duties for designated areas such as patrolling, securing premises, fire checks/inspections, access control and traffic management. To follow procedures and instructions for the general safety, security, and upkeep of the Estate, with a focus on loss prevention by accident, theft, waste, or neglect. To manage and control vehicular traffic at the access points to the Estate, in recognition of the national threat level. To comply with the Security Department Instructions and Procedures, and to maintain and implement emergency procedures, logs, and records. To assist with the general good housekeeping of the Estate or specific area and ensure working areas are kept clean, tidy and all refuse and waste materials removed. To identify and take immediate remedial action in the event of a public safety hazard. PERSON SPECIFICATION We provide our Security Officers with a full and structured training process including SIA licencing, Physical Intervention, IED Awareness, Customer Service and First Aid, and more. Applicants should be: Demonstrates a commitment to providing high-quality customer service, with a proven track record in this field or recent experience in security. Naturally inquisitive and alert, with a keen attention to detail regarding one's surroundings. Exhibits composure and the ability to remain calm under pressure. Confident communication skills with a strong interpersonal aptitude. Displays courtesy, professionalism, and diplomacy when delivering customer service. Capable of working both independently and collaboratively with colleagues. Possess proficient written and spoken English skills. Willing to work indoors and outdoors, in diverse weather conditions, and able to complete shift work. Able to assume responsibilities in the absence of the Security Supervisor or undertake other reasonable duties as necessary. Provide a verifiable 5-year work history and can account for any gaps in employment. Maintains honesty and free of criminal convictions (subject to the Rehabilitation of Offenders Act 1974). HEALTH SAFETY AND WELFARE RESPONSIBILITIES All staff are required to fulfil their legal duty to take reasonable care for the health and safety of themselves and others who may be affected by their acts and omissions, and to follow all guidance and instructions given in this respect. ENVIRONMENTAL, SOCIAL & GOVERNANCE (ESG) RESPONSIBILITIES Recognising the centrality of ESG principles within our organisation, we have developed a comprehensive ESG Strategy. It is imperative that all staff members understand and adopt this strategy into their respective roles. This includes adhering to environmental regulations, minimising waste, supporting nature within our urban environment, and facilitating positive change for those in need. QUALITY MANAGEMENT RESPONSIBILITIES In line with the latest ISO 9001 requirements and our dedication to quality management, all staff are mandated to comply with system requirements as detailed within the Company Quality Manual & Policies. COMPANY VALUES Commit to Excellence Act with integrity and deliver high performance Put our customers at the heart of what we do Resolve issues by providing high quality solutions Foster Collaboration Find opportunities to collaborate with others across the business to achieve shared goals Encourage inclusive networks and treat others with respect and fairness Use knowledge to work effectively with suppliers / contractors to meet shared goals Encourage Engagement Confident in making decisions appropriate to the role Learn from mistakes and listen to constructive feedback to improve performance Prioritise safety and actively support community, wellbeing and sustainability programmes Take Ownership Take pride in delivering high quality service which exceeds expectations Committed to opportunities for self-development Take responsibility for my own performance and look for ways to improve Embrace Innovation Embrace change and innovation Proactively suggest ways to improve our business and encourage others to share ideas See new challenges as opportunities to deliver effective change WHAT WE OFFER Diversity and Inclusion We recognise the importance of embracing diverse experience, skills and perspectives at all levels and operating in an inclusive working environment, in order for everyone to reach their full potential. Flexible Working As an inclusive employer, we recognise the positive impact flexible working can have on an individual, their wellbeing, engagement and productivity. Learning and Development At Canary Wharf Group, our employees receive a wide range of support to help improve their skills and achieve their career goals. Other Benefits We are committed to building a safe, happy and healthy community for our employees and we offer a comprehensive range of benefits, all designed with our employees and their wellbeing in mind. If you are interested in joining our highly professional and skilled team for our next exciting phase of development, please complete the form on this page to apply online. Early applications are encouraged as we reserve the right to appoint at any point.
