We have the opportunity for a Service Support Analyst to join our IT department here at Tokio Marine Kiln on a 6-month fixed-term contract. (This role will be based on-site 5 days a week with some potential for hybrid working). Reporting to the Service Desk Manager, you will take ownership of all incidents and requests relating to TMK IT and manage them to a successful resolution, ensuring that all calls are dealt with promptly and to the customers' satisfaction and to communicate and escalate any problems to the Service Desk manager where necessary. The role includes responsibility for: Troubleshoot and resolve where possible all IT related incidents and requests within a 1st/2nd line capacity and be proactive when dealing with IT issues. Manage the set up and roll out of any hardware / mobile device requests Maintain awareness of your call volumes/queues to ensure that customer service level agreements are met, paying attention to the reports in the service desk Dashboard, through the SD Analyst tab. Ensure that escalation procedures are being followed and calls are managed according to priority. Ensure that ITSM calls are directed to the correct support teams in a timely manner, if not under the scope of the Service Desk. Liaise directly with business users to understand or clarify the nature of the incidentequest and to confirm the successful resolution of them. Liaise directly with internal 3rd line support teams to ensure the resolution of all incidents in line with the Incident Management Policy. Provide excellent customer service through ownership of issues and deliver effective communication and resolution of issues in line with the agreed service levels. Send clear, concise communication to affected users regarding planned and unplanned service outages using notification templates. When required be available to provide support cover or assistance out of business hours (i.e. weekends and weekday evenings). The successful candidate will have strong customer service skills and will have experience in an operation IT environment providing user-facing support. They will also demonstrate strong knowledge of Microsoft operating systems and Office applications. It is essential that you have excellent written and verbal communication skills and you must also be a team player who can take ownership of customer issues. We are looking for someone who is proactive, with a positive approach and a can do attitude. The successful candidate will be welcomed into the TMK family to help us further our purpose of enabling our clients to fulfil their ambitions whilst benefiting society and our people. We are committed to ensuring a safe, open, inclusive and empowering environment in which all of our people can thrive. All employees have the opportunity to join one or a number of inclusion network groups or take part in CSR and charitable activities. TMK is signed up to the Disability Confident Employer Scheme and we also accommodate flexible working, subject to the TMK flexible working policy. As an underwriting firm with over 140 years' experience of protecting clients from changing risks we put our confidence in the ability and talent of our people. We aim to be a 'Good Company' and this means being a great and inclusive company to do business with and being a great place to work. Our culture is founded on our core values of empowerment, inclusion, excellence, integrity, teamwork and innovation. We seek to recruit the best talent by endeavouring to reach diverse talent pools, offering dynamic working arrangements and investing in development. To make your experience as comfortable as possible, please let us know if you require any reasonable adjustments or additional assistance during your application process. At Tokio Marine Kiln we are here to support you, please be reassured that we will do all that we can to ensure that your specific needs are met. Please reach out to in confidence, to discuss any specific assistance or requirements that you have. If you are interested in this vacancy and would like to apply or find out more, please follow the links to apply. You can also share this vacancy with your network using a number of social media platforms.
Jul 17, 2025
Full time
We have the opportunity for a Service Support Analyst to join our IT department here at Tokio Marine Kiln on a 6-month fixed-term contract. (This role will be based on-site 5 days a week with some potential for hybrid working). Reporting to the Service Desk Manager, you will take ownership of all incidents and requests relating to TMK IT and manage them to a successful resolution, ensuring that all calls are dealt with promptly and to the customers' satisfaction and to communicate and escalate any problems to the Service Desk manager where necessary. The role includes responsibility for: Troubleshoot and resolve where possible all IT related incidents and requests within a 1st/2nd line capacity and be proactive when dealing with IT issues. Manage the set up and roll out of any hardware / mobile device requests Maintain awareness of your call volumes/queues to ensure that customer service level agreements are met, paying attention to the reports in the service desk Dashboard, through the SD Analyst tab. Ensure that escalation procedures are being followed and calls are managed according to priority. Ensure that ITSM calls are directed to the correct support teams in a timely manner, if not under the scope of the Service Desk. Liaise directly with business users to understand or clarify the nature of the incidentequest and to confirm the successful resolution of them. Liaise directly with internal 3rd line support teams to ensure the resolution of all incidents in line with the Incident Management Policy. Provide excellent customer service through ownership of issues and deliver effective communication and resolution of issues in line with the agreed service levels. Send clear, concise communication to affected users regarding planned and unplanned service outages using notification templates. When required be available to provide support cover or assistance out of business hours (i.e. weekends and weekday evenings). The successful candidate will have strong customer service skills and will have experience in an operation IT environment providing user-facing support. They will also demonstrate strong knowledge of Microsoft operating systems and Office applications. It is essential that you have excellent written and verbal communication skills and you must also be a team player who can take ownership of customer issues. We are looking for someone who is proactive, with a positive approach and a can do attitude. The successful candidate will be welcomed into the TMK family to help us further our purpose of enabling our clients to fulfil their ambitions whilst benefiting society and our people. We are committed to ensuring a safe, open, inclusive and empowering environment in which all of our people can thrive. All employees have the opportunity to join one or a number of inclusion network groups or take part in CSR and charitable activities. TMK is signed up to the Disability Confident Employer Scheme and we also accommodate flexible working, subject to the TMK flexible working policy. As an underwriting firm with over 140 years' experience of protecting clients from changing risks we put our confidence in the ability and talent of our people. We aim to be a 'Good Company' and this means being a great and inclusive company to do business with and being a great place to work. Our culture is founded on our core values of empowerment, inclusion, excellence, integrity, teamwork and innovation. We seek to recruit the best talent by endeavouring to reach diverse talent pools, offering dynamic working arrangements and investing in development. To make your experience as comfortable as possible, please let us know if you require any reasonable adjustments or additional assistance during your application process. At Tokio Marine Kiln we are here to support you, please be reassured that we will do all that we can to ensure that your specific needs are met. Please reach out to in confidence, to discuss any specific assistance or requirements that you have. If you are interested in this vacancy and would like to apply or find out more, please follow the links to apply. You can also share this vacancy with your network using a number of social media platforms.
To understand how the FCA collects and processes personal data please refer to the FCA privacy notice . domain and its sub-domains. It does not apply to content on or other domains. This website is run by the Financial Conduct Authority. We are committed to inclusive design and ensuring that our web content is accessible to all. For example, that means you should be able to: zoom in up to 300% without the text spilling off the screen navigate most of the website using just a keyboard navigate most of the website using speech recognition software listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver) We've also ensured that the text is clear and easy to understand. AbilityNet has advice on making your device easier to use if you have a disability. How accessible this website is We know some parts of this website are not fully accessible: Checkboxes are not accessible using standard voice commands. Some radio buttons are not given group titles when tabbing to them using a screen reader. Edit combo fields with options lists can be difficult to navigate to with voice commands when the field is completed. The programmatic labelling of edit combo fields with options lists is not clear when using a screen reader. Feedback and contact information If you need information on this website in a different format contact us and tell us: the web address (URL) of the content your name and email address the format you need - for example large print, braille or audio Reporting accessibility problems with this website We're always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we're not meeting accessibility requirements, contact us . The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS) . Technical information about this website's accessibility The Financial Conduct Authority is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. The content listed below is non-accessible for the following reasons. Non-compliance with the accessibility regulations Checkboxes are not accessible using standard voice commands such as "Click checkbox" and can only be accessed by using "Tab" commands. This fails WCAG 2.1 success criterion 1.3.1 ( Information & Relationships ). Some radio buttons are not given group titles when tabbing to them using a screen reader. This fails WCAG 2.1 success criterion 1.3.1 ( Information & Relationships ). Edit combo fields with options lists can be difficult to navigate to with voice commands when the field is completed. This fails WCAG 2.1 success criterion 1.3.1 ( Information & Relationships ). The programmatic labelling of edit combo fields with options lists is not clear when using a screen reader. This fails WCAG 2.1 success criterion 1.3.1 ( Information & Relationships ). What we're doing to improve accessibility We are actively engaging with our site developers and independent accessibility professionals to address the issues above and improve overall accessibility with the eventual goal of attaining full WCAG AA compliance. Preparation of this Accessibility Statement This statement was prepared on 22nd July 2021. It was last reviewed on 22nd July 2021. This website was last tested on 02/02/2021. Testing was carried out by Blazie Engineering using the Website Accessibility Conformance Evaluation Methodology (WCAG-EM) approach to deciding on a sample of pages to test. Data Analyst (6 month Fixed-Term Contract) page is loaded Data Analyst (6 month Fixed-Term Contract) Apply locations London Leeds Edinburgh time type Full time posted on Posted Yesterday time left to apply End Date: July 24, 2025 (13 days left to apply) job requisition id JR Data Analyst (6 month Fixed-Term Contract) Division - Data, Technology & Innovation (DTI) Department - Digital Intelligence Solutions (DIS) Salary - National (Edinburgh and Leeds) ranging from £43,100 to £50,266.00 and London £47,300 to £55,166.00 pro rata (salary offered will be based on skills and experience) About the FCA The FCA regulates the conduct of 45,000 firms in the UK to ensure our financial markets are honest, fair and competitive. Follow this link to find out more About the FCA . We're looking for a detail-oriented and collaborative Data Analyst to join our growing Digital Intelligence Solutions (DIS) team. At the heart of the FCA, DIS helps colleagues across the organisation understand and act on data and intelligence about the firms, individuals and markets we regulate. You'll play a key role in: Creating intuitive tools and dashboards that surface actionable insights Supporting colleagues with tailored data analysis on specific topics DIS sits within the Intelligence & Digital directorate, part of the wider Data, Technology & Innovation division. If you're passionate about making data meaningful and want to contribute to a supportive, purpose-driven team, we'd love to hear from you. What will you be doing? Data Consultancy: Engaging with business areas across the entire FCA to understand their data gaps, translating their requirements from "business problems" to "data analytics questions" Intelligence Gathering and Data Ingestion: Identifying data sources that answers those questions and using your Python and SQL skills to ensure the collected data is interoperable with our internal datasets and systems through entity resolution Surfacing Insights: Produce and present actionable intelligence outputs to senior stakeholders and departmental meetings through reporting or building compelling dashboards using Tableau that instigates action What will you get from the role? You will play a vital role in shaping end-to-end data analytics solutions that empower the FCA's data-led approach to regulation-contributing to a more effective and responsive organisation that delivers on its public mission You will engage in dynamic, creative and exploratory work that encourages you to apply your data expertise in ways that drive tangible, positive outcomes You will develop a broader understanding of the FCA's diverse and purpose-driven environment, while building strong, supportive relationships with data and business subject matter experts across the organisation Which skills are required? We are a Disability Confident Employer; therefore, disabled people or individuals with long-term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process. (To learn more about the Disability Confident Scheme Click Here ). Minimum Prior experience working with SQL to query data and Python to conduct data analysis Prior experience using Tableau Desktop and Server in a business environment, with a demonstrated ability to create intuitive, impactful visualisations that support collaborative decision-making Essential Strong communication skills, with the ability to listen actively, understand user needs with empathy and present insights in a way that inspires and engages stakeholders across all levels and disciplines Experience in analysing complex datasets with a keen eye for detail, drawing out meaningful insights that support thoughtful, data-informed decisions Excellent organisational skills, with the confidence to manage multiple projects independently while building positive, productive relationships with diverse stakeholders A growth mindset, with a genuine willingness to learn and a collaborative spirit to support the development of both junior and senior colleagues within the team Our Values & Diversity We are proud to be an inclusive employer and our ambition is to cultivate a culture for all employees that respects their individual strengths, views and experiences. We believe that our differences and similarities enable us to be a better organisation - one that makes better decisions, drives innovation and delivers better regulation. Within the workplace you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions. Did you know? 50% of our Executive Committee were the first in their family to attend university. Benefits of working at the FCA 25 days holiday per year plus bank holidays (Pro rata) Hybrid working (work from home up to 60% of your time) Private healthcare with Bupa A non-contributory Pension of at least 8% of basic salary each month (there are several contribution levels that increase depending on your age - up to 12% a month once you reach age 35) Life assurance of eight times your basic salary Income protection We also have a competitive flexible benefits scheme which gives you the opportunity to create a personalised benefits package . click apply for full job details
Jul 11, 2025
Full time
To understand how the FCA collects and processes personal data please refer to the FCA privacy notice . domain and its sub-domains. It does not apply to content on or other domains. This website is run by the Financial Conduct Authority. We are committed to inclusive design and ensuring that our web content is accessible to all. For example, that means you should be able to: zoom in up to 300% without the text spilling off the screen navigate most of the website using just a keyboard navigate most of the website using speech recognition software listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver) We've also ensured that the text is clear and easy to understand. AbilityNet has advice on making your device easier to use if you have a disability. How accessible this website is We know some parts of this website are not fully accessible: Checkboxes are not accessible using standard voice commands. Some radio buttons are not given group titles when tabbing to them using a screen reader. Edit combo fields with options lists can be difficult to navigate to with voice commands when the field is completed. The programmatic labelling of edit combo fields with options lists is not clear when using a screen reader. Feedback and contact information If you need information on this website in a different format contact us and tell us: the web address (URL) of the content your name and email address the format you need - for example large print, braille or audio Reporting accessibility problems with this website We're always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we're not meeting accessibility requirements, contact us . The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS) . Technical information about this website's accessibility The Financial Conduct Authority is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. The content listed below is non-accessible for the following reasons. Non-compliance with the accessibility regulations Checkboxes are not accessible using standard voice commands such as "Click checkbox" and can only be accessed by using "Tab" commands. This fails WCAG 2.1 success criterion 1.3.1 ( Information & Relationships ). Some radio buttons are not given group titles when tabbing to them using a screen reader. This fails WCAG 2.1 success criterion 1.3.1 ( Information & Relationships ). Edit combo fields with options lists can be difficult to navigate to with voice commands when the field is completed. This fails WCAG 2.1 success criterion 1.3.1 ( Information & Relationships ). The programmatic labelling of edit combo fields with options lists is not clear when using a screen reader. This fails WCAG 2.1 success criterion 1.3.1 ( Information & Relationships ). What we're doing to improve accessibility We are actively engaging with our site developers and independent accessibility professionals to address the issues above and improve overall accessibility with the eventual goal of attaining full WCAG AA compliance. Preparation of this Accessibility Statement This statement was prepared on 22nd July 2021. It was last reviewed on 22nd July 2021. This website was last tested on 02/02/2021. Testing was carried out by Blazie Engineering using the Website Accessibility Conformance Evaluation Methodology (WCAG-EM) approach to deciding on a sample of pages to test. Data Analyst (6 month Fixed-Term Contract) page is loaded Data Analyst (6 month Fixed-Term Contract) Apply locations London Leeds Edinburgh time type Full time posted on Posted Yesterday time left to apply End Date: July 24, 2025 (13 days left to apply) job requisition id JR Data Analyst (6 month Fixed-Term Contract) Division - Data, Technology & Innovation (DTI) Department - Digital Intelligence Solutions (DIS) Salary - National (Edinburgh and Leeds) ranging from £43,100 to £50,266.00 and London £47,300 to £55,166.00 pro rata (salary offered will be based on skills and experience) About the FCA The FCA regulates the conduct of 45,000 firms in the UK to ensure our financial markets are honest, fair and competitive. Follow this link to find out more About the FCA . We're looking for a detail-oriented and collaborative Data Analyst to join our growing Digital Intelligence Solutions (DIS) team. At the heart of the FCA, DIS helps colleagues across the organisation understand and act on data and intelligence about the firms, individuals and markets we regulate. You'll play a key role in: Creating intuitive tools and dashboards that surface actionable insights Supporting colleagues with tailored data analysis on specific topics DIS sits within the Intelligence & Digital directorate, part of the wider Data, Technology & Innovation division. If you're passionate about making data meaningful and want to contribute to a supportive, purpose-driven team, we'd love to hear from you. What will you be doing? Data Consultancy: Engaging with business areas across the entire FCA to understand their data gaps, translating their requirements from "business problems" to "data analytics questions" Intelligence Gathering and Data Ingestion: Identifying data sources that answers those questions and using your Python and SQL skills to ensure the collected data is interoperable with our internal datasets and systems through entity resolution Surfacing Insights: Produce and present actionable intelligence outputs to senior stakeholders and departmental meetings through reporting or building compelling dashboards using Tableau that instigates action What will you get from the role? You will play a vital role in shaping end-to-end data analytics solutions that empower the FCA's data-led approach to regulation-contributing to a more effective and responsive organisation that delivers on its public mission You will engage in dynamic, creative and exploratory work that encourages you to apply your data expertise in ways that drive tangible, positive outcomes You will develop a broader understanding of the FCA's diverse and purpose-driven environment, while building strong, supportive relationships with data and business subject matter experts across the organisation Which skills are required? We are a Disability Confident Employer; therefore, disabled people or individuals with long-term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process. (To learn more about the Disability Confident Scheme Click Here ). Minimum Prior experience working with SQL to query data and Python to conduct data analysis Prior experience using Tableau Desktop and Server in a business environment, with a demonstrated ability to create intuitive, impactful visualisations that support collaborative decision-making Essential Strong communication skills, with the ability to listen actively, understand user needs with empathy and present insights in a way that inspires and engages stakeholders across all levels and disciplines Experience in analysing complex datasets with a keen eye for detail, drawing out meaningful insights that support thoughtful, data-informed decisions Excellent organisational skills, with the confidence to manage multiple projects independently while building positive, productive relationships with diverse stakeholders A growth mindset, with a genuine willingness to learn and a collaborative spirit to support the development of both junior and senior colleagues within the team Our Values & Diversity We are proud to be an inclusive employer and our ambition is to cultivate a culture for all employees that respects their individual strengths, views and experiences. We believe that our differences and similarities enable us to be a better organisation - one that makes better decisions, drives innovation and delivers better regulation. Within the workplace you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions. Did you know? 50% of our Executive Committee were the first in their family to attend university. Benefits of working at the FCA 25 days holiday per year plus bank holidays (Pro rata) Hybrid working (work from home up to 60% of your time) Private healthcare with Bupa A non-contributory Pension of at least 8% of basic salary each month (there are several contribution levels that increase depending on your age - up to 12% a month once you reach age 35) Life assurance of eight times your basic salary Income protection We also have a competitive flexible benefits scheme which gives you the opportunity to create a personalised benefits package . click apply for full job details
To understand how the FCA collects and processes personal data please refer to the FCA privacy notice . domain and its sub-domains. It does not apply to content on or other domains. This website is run by the Financial Conduct Authority. We are committed to inclusive design and ensuring that our web content is accessible to all. For example, that means you should be able to: zoom in up to 300% without the text spilling off the screen navigate most of the website using just a keyboard navigate most of the website using speech recognition software listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver) We've also ensured that the text is clear and easy to understand. AbilityNet has advice on making your device easier to use if you have a disability. How accessible this website is We know some parts of this website are not fully accessible: Checkboxes are not accessible using standard voice commands. Some radio buttons are not given group titles when tabbing to them using a screen reader. Edit combo fields with options lists can be difficult to navigate to with voice commands when the field is completed. The programmatic labelling of edit combo fields with options lists is not clear when using a screen reader. Feedback and contact information If you need information on this website in a different format contact us and tell us: the web address (URL) of the content your name and email address the format you need - for example large print, braille or audio Reporting accessibility problems with this website We're always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we're not meeting accessibility requirements, contact us . The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS) . Technical information about this website's accessibility The Financial Conduct Authority is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. The content listed below is non-accessible for the following reasons. Non-compliance with the accessibility regulations Checkboxes are not accessible using standard voice commands such as "Click checkbox" and can only be accessed by using "Tab" commands. This fails WCAG 2.1 success criterion 1.3.1 ( Information & Relationships ). Some radio buttons are not given group titles when tabbing to them using a screen reader. This fails WCAG 2.1 success criterion 1.3.1 ( Information & Relationships ). Edit combo fields with options lists can be difficult to navigate to with voice commands when the field is completed. This fails WCAG 2.1 success criterion 1.3.1 ( Information & Relationships ). The programmatic labelling of edit combo fields with options lists is not clear when using a screen reader. This fails WCAG 2.1 success criterion 1.3.1 ( Information & Relationships ). What we're doing to improve accessibility We are actively engaging with our site developers and independent accessibility professionals to address the issues above and improve overall accessibility with the eventual goal of attaining full WCAG AA compliance. Preparation of this Accessibility Statement This statement was prepared on 22nd July 2021. It was last reviewed on 22nd July 2021. This website was last tested on 02/02/2021. Testing was carried out by Blazie Engineering using the Website Accessibility Conformance Evaluation Methodology (WCAG-EM) approach to deciding on a sample of pages to test. Data Analyst (6 month Fixed-Term Contract) page is loaded Data Analyst (6 month Fixed-Term Contract) Apply locations London Leeds Edinburgh time type Full time posted on Posted Yesterday time left to apply End Date: July 24, 2025 (13 days left to apply) job requisition id JR Data Analyst (6 month Fixed-Term Contract) Division - Data, Technology & Innovation (DTI) Department - Digital Intelligence Solutions (DIS) Salary - National (Edinburgh and Leeds) ranging from £43,100 to £50,266.00 and London £47,300 to £55,166.00 pro rata (salary offered will be based on skills and experience) About the FCA The FCA regulates the conduct of 45,000 firms in the UK to ensure our financial markets are honest, fair and competitive. Follow this link to find out more About the FCA . We're looking for a detail-oriented and collaborative Data Analyst to join our growing Digital Intelligence Solutions (DIS) team. At the heart of the FCA, DIS helps colleagues across the organisation understand and act on data and intelligence about the firms, individuals and markets we regulate. You'll play a key role in: Creating intuitive tools and dashboards that surface actionable insights Supporting colleagues with tailored data analysis on specific topics DIS sits within the Intelligence & Digital directorate, part of the wider Data, Technology & Innovation division. If you're passionate about making data meaningful and want to contribute to a supportive, purpose-driven team, we'd love to hear from you. What will you be doing? Data Consultancy: Engaging with business areas across the entire FCA to understand their data gaps, translating their requirements from "business problems" to "data analytics questions" Intelligence Gathering and Data Ingestion: Identifying data sources that answers those questions and using your Python and SQL skills to ensure the collected data is interoperable with our internal datasets and systems through entity resolution Surfacing Insights: Produce and present actionable intelligence outputs to senior stakeholders and departmental meetings through reporting or building compelling dashboards using Tableau that instigates action What will you get from the role? You will play a vital role in shaping end-to-end data analytics solutions that empower the FCA's data-led approach to regulation-contributing to a more effective and responsive organisation that delivers on its public mission You will engage in dynamic, creative and exploratory work that encourages you to apply your data expertise in ways that drive tangible, positive outcomes You will develop a broader understanding of the FCA's diverse and purpose-driven environment, while building strong, supportive relationships with data and business subject matter experts across the organisation Which skills are required? We are a Disability Confident Employer; therefore, disabled people or individuals with long-term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process. (To learn more about the Disability Confident Scheme Click Here ). Minimum Prior experience working with SQL to query data and Python to conduct data analysis Prior experience using Tableau Desktop and Server in a business environment, with a demonstrated ability to create intuitive, impactful visualisations that support collaborative decision-making Essential Strong communication skills, with the ability to listen actively, understand user needs with empathy and present insights in a way that inspires and engages stakeholders across all levels and disciplines Experience in analysing complex datasets with a keen eye for detail, drawing out meaningful insights that support thoughtful, data-informed decisions Excellent organisational skills, with the confidence to manage multiple projects independently while building positive, productive relationships with diverse stakeholders A growth mindset, with a genuine willingness to learn and a collaborative spirit to support the development of both junior and senior colleagues within the team Our Values & Diversity We are proud to be an inclusive employer and our ambition is to cultivate a culture for all employees that respects their individual strengths, views and experiences. We believe that our differences and similarities enable us to be a better organisation - one that makes better decisions, drives innovation and delivers better regulation. Within the workplace you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions. Did you know? 50% of our Executive Committee were the first in their family to attend university. Benefits of working at the FCA 25 days holiday per year plus bank holidays (Pro rata) Hybrid working (work from home up to 60% of your time) Private healthcare with Bupa A non-contributory Pension of at least 8% of basic salary each month (there are several contribution levels that increase depending on your age - up to 12% a month once you reach age 35) Life assurance of eight times your basic salary Income protection We also have a competitive flexible benefits scheme which gives you the opportunity to create a personalised benefits package . click apply for full job details
Jul 11, 2025
Full time
To understand how the FCA collects and processes personal data please refer to the FCA privacy notice . domain and its sub-domains. It does not apply to content on or other domains. This website is run by the Financial Conduct Authority. We are committed to inclusive design and ensuring that our web content is accessible to all. For example, that means you should be able to: zoom in up to 300% without the text spilling off the screen navigate most of the website using just a keyboard navigate most of the website using speech recognition software listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver) We've also ensured that the text is clear and easy to understand. AbilityNet has advice on making your device easier to use if you have a disability. How accessible this website is We know some parts of this website are not fully accessible: Checkboxes are not accessible using standard voice commands. Some radio buttons are not given group titles when tabbing to them using a screen reader. Edit combo fields with options lists can be difficult to navigate to with voice commands when the field is completed. The programmatic labelling of edit combo fields with options lists is not clear when using a screen reader. Feedback and contact information If you need information on this website in a different format contact us and tell us: the web address (URL) of the content your name and email address the format you need - for example large print, braille or audio Reporting accessibility problems with this website We're always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we're not meeting accessibility requirements, contact us . The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS) . Technical information about this website's accessibility The Financial Conduct Authority is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. The content listed below is non-accessible for the following reasons. Non-compliance with the accessibility regulations Checkboxes are not accessible using standard voice commands such as "Click checkbox" and can only be accessed by using "Tab" commands. This fails WCAG 2.1 success criterion 1.3.1 ( Information & Relationships ). Some radio buttons are not given group titles when tabbing to them using a screen reader. This fails WCAG 2.1 success criterion 1.3.1 ( Information & Relationships ). Edit combo fields with options lists can be difficult to navigate to with voice commands when the field is completed. This fails WCAG 2.1 success criterion 1.3.1 ( Information & Relationships ). The programmatic labelling of edit combo fields with options lists is not clear when using a screen reader. This fails WCAG 2.1 success criterion 1.3.1 ( Information & Relationships ). What we're doing to improve accessibility We are actively engaging with our site developers and independent accessibility professionals to address the issues above and improve overall accessibility with the eventual goal of attaining full WCAG AA compliance. Preparation of this Accessibility Statement This statement was prepared on 22nd July 2021. It was last reviewed on 22nd July 2021. This website was last tested on 02/02/2021. Testing was carried out by Blazie Engineering using the Website Accessibility Conformance Evaluation Methodology (WCAG-EM) approach to deciding on a sample of pages to test. Data Analyst (6 month Fixed-Term Contract) page is loaded Data Analyst (6 month Fixed-Term Contract) Apply locations London Leeds Edinburgh time type Full time posted on Posted Yesterday time left to apply End Date: July 24, 2025 (13 days left to apply) job requisition id JR Data Analyst (6 month Fixed-Term Contract) Division - Data, Technology & Innovation (DTI) Department - Digital Intelligence Solutions (DIS) Salary - National (Edinburgh and Leeds) ranging from £43,100 to £50,266.00 and London £47,300 to £55,166.00 pro rata (salary offered will be based on skills and experience) About the FCA The FCA regulates the conduct of 45,000 firms in the UK to ensure our financial markets are honest, fair and competitive. Follow this link to find out more About the FCA . We're looking for a detail-oriented and collaborative Data Analyst to join our growing Digital Intelligence Solutions (DIS) team. At the heart of the FCA, DIS helps colleagues across the organisation understand and act on data and intelligence about the firms, individuals and markets we regulate. You'll play a key role in: Creating intuitive tools and dashboards that surface actionable insights Supporting colleagues with tailored data analysis on specific topics DIS sits within the Intelligence & Digital directorate, part of the wider Data, Technology & Innovation division. If you're passionate about making data meaningful and want to contribute to a supportive, purpose-driven team, we'd love to hear from you. What will you be doing? Data Consultancy: Engaging with business areas across the entire FCA to understand their data gaps, translating their requirements from "business problems" to "data analytics questions" Intelligence Gathering and Data Ingestion: Identifying data sources that answers those questions and using your Python and SQL skills to ensure the collected data is interoperable with our internal datasets and systems through entity resolution Surfacing Insights: Produce and present actionable intelligence outputs to senior stakeholders and departmental meetings through reporting or building compelling dashboards using Tableau that instigates action What will you get from the role? You will play a vital role in shaping end-to-end data analytics solutions that empower the FCA's data-led approach to regulation-contributing to a more effective and responsive organisation that delivers on its public mission You will engage in dynamic, creative and exploratory work that encourages you to apply your data expertise in ways that drive tangible, positive outcomes You will develop a broader understanding of the FCA's diverse and purpose-driven environment, while building strong, supportive relationships with data and business subject matter experts across the organisation Which skills are required? We are a Disability Confident Employer; therefore, disabled people or individuals with long-term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process. (To learn more about the Disability Confident Scheme Click Here ). Minimum Prior experience working with SQL to query data and Python to conduct data analysis Prior experience using Tableau Desktop and Server in a business environment, with a demonstrated ability to create intuitive, impactful visualisations that support collaborative decision-making Essential Strong communication skills, with the ability to listen actively, understand user needs with empathy and present insights in a way that inspires and engages stakeholders across all levels and disciplines Experience in analysing complex datasets with a keen eye for detail, drawing out meaningful insights that support thoughtful, data-informed decisions Excellent organisational skills, with the confidence to manage multiple projects independently while building positive, productive relationships with diverse stakeholders A growth mindset, with a genuine willingness to learn and a collaborative spirit to support the development of both junior and senior colleagues within the team Our Values & Diversity We are proud to be an inclusive employer and our ambition is to cultivate a culture for all employees that respects their individual strengths, views and experiences. We believe that our differences and similarities enable us to be a better organisation - one that makes better decisions, drives innovation and delivers better regulation. Within the workplace you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions. Did you know? 50% of our Executive Committee were the first in their family to attend university. Benefits of working at the FCA 25 days holiday per year plus bank holidays (Pro rata) Hybrid working (work from home up to 60% of your time) Private healthcare with Bupa A non-contributory Pension of at least 8% of basic salary each month (there are several contribution levels that increase depending on your age - up to 12% a month once you reach age 35) Life assurance of eight times your basic salary Income protection We also have a competitive flexible benefits scheme which gives you the opportunity to create a personalised benefits package . click apply for full job details
Reports to the Systems Manager - Technology Markets - roughly 7 month fixed term contract The purpose of this role is to work alongside colleagues in the Technology Markets Team to give our clients, and our colleagues the best possible experience of Aztec's client servicing applications suite, and to strive to deliver a service offering that differentiates us from our competitors. The role involves a range of tasks from providing general user support, creating requirement documents alongside members of the client-facing teams, configuring new system functionality, writing reports, supporting integration and automation, documentation, preparation of training materials, testing of items developed by other members of the team, department or vendors, deployments of changes and designing processes to improve operational efficiencies. This is a hybrid position that would see you working from the office a minimum of three days per week, but full time whilst you're in your training period. Key responsibilities: Work closely with the client-facing team to elicit detailed requirements to enhance the core and develop the configuration of the systems and financial reporting suite to meet the demands of our clients, supporting, or acting as a business analyst. Ascertain timelines / expectations, identify whether these are achievable and manage expectations appropriately. Support of engagements with client facing teams, and possibly direct with clients over the life-cycle of a project, including attendance and providing updates via formal meetings and project documents, as well as keeping teams appraised of progress on individual tasks. Provide second level support raised via the support desk (Ivanti) as either Service Requests and Incidents, as well as enhancements raised through other means, including projects, ensuring client facing teams (and project managers where applicable) are regularly appraised of progress. Understand or interpret complex or ambiguous requirements to specify, design and develop solutions within the system configuration, reporting, or to support users in rectifying errors in data input. Communicate clearly with other members of the team and members of the client-facing teams, both verbally and in writing, when gathering or explaining requirements, providing resolutions etc. Own and take responsibility for the end-to-end process surrounding a project / request, from gathering and documenting requirements, developing solutions, testing, deployment and closure documentation including accompanying user guides. Participate in data related projects and interfacing with third party systems to make the maximum value out of our systems data for the benefit of our clients. Assist with the continuous improvement of operational efficiency that might be possible to achieve, either for processes performed within the team or the wider business by working on automation, integration and the creation of complex reports. Perform testing of configuration changes to various applications and reports, documenting and evidencing findings to progress through release cycle or return to developer for adjustments. Work closely with other members of the team to assist in growing a detailed understanding of the applications used by the group, enhancing and updating our knowledge base and other materials. Consideration of the wider impacts of changes made to the system and possible implications, ensuring a focus on scalable solutions, and to maintaining a core (group wide, consistent) configuration, with continual group improvements, finding dynamic ways to achieve desired outcomes / results. Understand the groups change management framework and ensure that sufficiently detailed scoping documentation and deployment instructions be prepared to enable for the testing and approval of changes. Be able to follow a change process for significant system or data changes. Understand the audit need for it, as well as being confident in moving it through the development, system integration testing, user acceptance testing and approval steps. Document changes to systems and processes, incorporate updates to training materials and design relevant test cases to support and evidence successful development against the requirements. Ability to prioritise and organise own workload in order to meet deadlines across numerous clients, workstreams and projects. Skills, knowledge and expertise: Prior configuration experience of eFront products (Invest, Investment Café) is essential, prior experience in supporting users on Yardi or Viewpoint is advantageous Creative mindset, general problem solving, and strong analytical skills are essential Experienced in customer service / support desk Must have a genuine interest in technology, systems and data Advanced PC skills notably MS Office suite (MS Word & MS Excel) Experience in dashboard creation tools: PowerBI, Tableau, IBM Cognos Experience in adjusting IT system configurations and / or report development while following a rigid IT change management framework You are required to hold the relevant work rights. Unfortunately, we cannot offer visa sponsorship for contract positions We will provide the training in house for relevant technical knowledge. You will need to be quick to learn new systems and great with people, as close working relationships between our colleagues and clients is at the heart of what we do.
Jul 10, 2025
Full time
Reports to the Systems Manager - Technology Markets - roughly 7 month fixed term contract The purpose of this role is to work alongside colleagues in the Technology Markets Team to give our clients, and our colleagues the best possible experience of Aztec's client servicing applications suite, and to strive to deliver a service offering that differentiates us from our competitors. The role involves a range of tasks from providing general user support, creating requirement documents alongside members of the client-facing teams, configuring new system functionality, writing reports, supporting integration and automation, documentation, preparation of training materials, testing of items developed by other members of the team, department or vendors, deployments of changes and designing processes to improve operational efficiencies. This is a hybrid position that would see you working from the office a minimum of three days per week, but full time whilst you're in your training period. Key responsibilities: Work closely with the client-facing team to elicit detailed requirements to enhance the core and develop the configuration of the systems and financial reporting suite to meet the demands of our clients, supporting, or acting as a business analyst. Ascertain timelines / expectations, identify whether these are achievable and manage expectations appropriately. Support of engagements with client facing teams, and possibly direct with clients over the life-cycle of a project, including attendance and providing updates via formal meetings and project documents, as well as keeping teams appraised of progress on individual tasks. Provide second level support raised via the support desk (Ivanti) as either Service Requests and Incidents, as well as enhancements raised through other means, including projects, ensuring client facing teams (and project managers where applicable) are regularly appraised of progress. Understand or interpret complex or ambiguous requirements to specify, design and develop solutions within the system configuration, reporting, or to support users in rectifying errors in data input. Communicate clearly with other members of the team and members of the client-facing teams, both verbally and in writing, when gathering or explaining requirements, providing resolutions etc. Own and take responsibility for the end-to-end process surrounding a project / request, from gathering and documenting requirements, developing solutions, testing, deployment and closure documentation including accompanying user guides. Participate in data related projects and interfacing with third party systems to make the maximum value out of our systems data for the benefit of our clients. Assist with the continuous improvement of operational efficiency that might be possible to achieve, either for processes performed within the team or the wider business by working on automation, integration and the creation of complex reports. Perform testing of configuration changes to various applications and reports, documenting and evidencing findings to progress through release cycle or return to developer for adjustments. Work closely with other members of the team to assist in growing a detailed understanding of the applications used by the group, enhancing and updating our knowledge base and other materials. Consideration of the wider impacts of changes made to the system and possible implications, ensuring a focus on scalable solutions, and to maintaining a core (group wide, consistent) configuration, with continual group improvements, finding dynamic ways to achieve desired outcomes / results. Understand the groups change management framework and ensure that sufficiently detailed scoping documentation and deployment instructions be prepared to enable for the testing and approval of changes. Be able to follow a change process for significant system or data changes. Understand the audit need for it, as well as being confident in moving it through the development, system integration testing, user acceptance testing and approval steps. Document changes to systems and processes, incorporate updates to training materials and design relevant test cases to support and evidence successful development against the requirements. Ability to prioritise and organise own workload in order to meet deadlines across numerous clients, workstreams and projects. Skills, knowledge and expertise: Prior configuration experience of eFront products (Invest, Investment Café) is essential, prior experience in supporting users on Yardi or Viewpoint is advantageous Creative mindset, general problem solving, and strong analytical skills are essential Experienced in customer service / support desk Must have a genuine interest in technology, systems and data Advanced PC skills notably MS Office suite (MS Word & MS Excel) Experience in dashboard creation tools: PowerBI, Tableau, IBM Cognos Experience in adjusting IT system configurations and / or report development while following a rigid IT change management framework You are required to hold the relevant work rights. Unfortunately, we cannot offer visa sponsorship for contract positions We will provide the training in house for relevant technical knowledge. You will need to be quick to learn new systems and great with people, as close working relationships between our colleagues and clients is at the heart of what we do.
Service Desk Analyst (Data Processing) Kent/ On-site / FTC/ Full-Time/ Competitive Salary (£25,000 per annum pro rata) Sponsorship not available for this role ABOUT THE CLIENT Our client is a Digital Software Consultancy and are currently looking for a motivated and detail-oriented Service Desk Analyst to join their team on a fixed-term basis. ROLE OBJECTIVE In this role, you will be responsible for managing data processing tasks and providing first-line support to ensure seamless operations. This is an excellent opportunity for an individual with strong analytical skills and a passion for delivering exceptional service in a fast-paced environment. RESPONSIBILITIES Service Desk Support -respond promptly to service desk tickets, emails, and calls. Log, categorise, and prioritise incidents and service requests in the ticketing system. Provide first-line support for data-related queries and escalate issues when necessary. Data Processing -execute data entry, validation, and transformation tasks accurately and efficiently. Monitor data processing workflows to ensure timely completion. Identify and resolve data discrepancies or escalate for further investigation. Collaboration and Communication -liaise with internal teams to resolve incidents and provide updates to end-users. Prepare and maintain documentation for processes and procedures. System Monitoring -assist in monitoring system performance and reporting any anomalies. EXPERIENCE REQUIRED Proven experience in a similar service desk or data processing role. Must have experience working in a fast-paced environment, processing a large number of tickets. Excellent analytical skills and attention to detail. Strong communication skills, both written and verbal. Proficiency with data entry tools and Microsoft Office applications, especially Excel. Familiarity with service desk software and ticketing systems is an advantage. Ability to work under pressure and manage multiple tasks effectively. BENEFITS: Salary of £25,000 per year (pro rata for the contract duration). A dynamic and collaborative working environment. Opportunities to develop skills and gain experience in a professional setting. If you're a goal-oriented, ambitious professional looking to take yourself to that next level, then we d love to hear from you!
Mar 09, 2025
Contractor
Service Desk Analyst (Data Processing) Kent/ On-site / FTC/ Full-Time/ Competitive Salary (£25,000 per annum pro rata) Sponsorship not available for this role ABOUT THE CLIENT Our client is a Digital Software Consultancy and are currently looking for a motivated and detail-oriented Service Desk Analyst to join their team on a fixed-term basis. ROLE OBJECTIVE In this role, you will be responsible for managing data processing tasks and providing first-line support to ensure seamless operations. This is an excellent opportunity for an individual with strong analytical skills and a passion for delivering exceptional service in a fast-paced environment. RESPONSIBILITIES Service Desk Support -respond promptly to service desk tickets, emails, and calls. Log, categorise, and prioritise incidents and service requests in the ticketing system. Provide first-line support for data-related queries and escalate issues when necessary. Data Processing -execute data entry, validation, and transformation tasks accurately and efficiently. Monitor data processing workflows to ensure timely completion. Identify and resolve data discrepancies or escalate for further investigation. Collaboration and Communication -liaise with internal teams to resolve incidents and provide updates to end-users. Prepare and maintain documentation for processes and procedures. System Monitoring -assist in monitoring system performance and reporting any anomalies. EXPERIENCE REQUIRED Proven experience in a similar service desk or data processing role. Must have experience working in a fast-paced environment, processing a large number of tickets. Excellent analytical skills and attention to detail. Strong communication skills, both written and verbal. Proficiency with data entry tools and Microsoft Office applications, especially Excel. Familiarity with service desk software and ticketing systems is an advantage. Ability to work under pressure and manage multiple tasks effectively. BENEFITS: Salary of £25,000 per year (pro rata for the contract duration). A dynamic and collaborative working environment. Opportunities to develop skills and gain experience in a professional setting. If you're a goal-oriented, ambitious professional looking to take yourself to that next level, then we d love to hear from you!
Service Desk Analyst - 1st/2nd Line We are looking for a Service Desk Analyst to join the Technology Team, in this home based role. Position: SIT49 Service Desk Analyst - 1st/2nd Line Location: Home Based, UK, Nationwide. However, occasional travel will also be required as part of this role (may include team meetings or other work-related meetings) Hours: 35 hours per week Salary: £28,857 per annum (inner London weighting £3,950 per annum or outer London weighting £2,100 per annum may be applied in accordance to where you live) Contract: This is a fixed-term contract for 6 months. Benefits: 25 days' annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available. Closing Date: 21 February 2025. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. Interview Date: To be confirmed Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application. The Role Reporting to the Service Desk and Infrastructure Manager within the Technology Team. In the Service Desk Analyst role, you will be responsible for receiving and logging all first-line technical queries and requests on the service management tool and offering direct support to internal customers for 1st & 2nd line incidents. The role is also responsible for the maintenance and management of technology assets. Key Accountabilities and Main Responsibilities • Act as the first point of contact, providing local and remote users with technical support & requests. • Provide IT Support to the organisation. • Resolve IT incidents and service requests. • Maintain asset register. About You Experience and Personal Attributes • Direct experience of a service desk. • Good understanding of Microsoft technologies • Good understanding of software applications. To fulfil the role, you must be a resident of the UK and have the right to work in the UK. When you click to apply, you will be able to see the full responsibilities and person specification for further information on the role. Please submit your CV, (including details of your current address), and a supporting statement of no more than two pages, demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience. If you are applying under the Disability Confident scheme, please indicate this in your supporting statement, and in the main body of your email when applying for the role. Finding strength through support The organisation is the only charity in the UK providing lifelong support for all stroke survivors and their families. Providing tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke. They are here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life. It's only thanks to the generosity of supporters and donors that they can provide vital support. The Association is driven by an ambition to improve the lives of everyone affected by stroke. This means they're determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by an approach to solving inequity in stroke, the team are prioritising listening to, and learning from, lived experience across the charity. The charity are working to improve the representation of this lived experience at all levels within the Association and are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how the organisation work. A Disability Confident employer, the organisation is making great progress focusing on flexible working, reasonable adjustments and access to work. The charity has a variety of staff network groups and are committed to continuously improving diversity and inclusion efforts. If you have questions, or access needs, we're happy to discuss any support and adjustments we can make throughout the recruitment process so that you're able to contribute your best in a way that meets your needs. You may also have experience in areas such as Service Desk Analyst - 1st/2nd Line, Service Desk Analyst, Service Desk Analyst 1st Line Support, Service Desk Analyst 2nd Line Support, IT Desk Analyst - 1st/2nd Line, IT Desk Analyst, IT Analyst. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Feb 15, 2025
Full time
Service Desk Analyst - 1st/2nd Line We are looking for a Service Desk Analyst to join the Technology Team, in this home based role. Position: SIT49 Service Desk Analyst - 1st/2nd Line Location: Home Based, UK, Nationwide. However, occasional travel will also be required as part of this role (may include team meetings or other work-related meetings) Hours: 35 hours per week Salary: £28,857 per annum (inner London weighting £3,950 per annum or outer London weighting £2,100 per annum may be applied in accordance to where you live) Contract: This is a fixed-term contract for 6 months. Benefits: 25 days' annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available. Closing Date: 21 February 2025. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. Interview Date: To be confirmed Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application. The Role Reporting to the Service Desk and Infrastructure Manager within the Technology Team. In the Service Desk Analyst role, you will be responsible for receiving and logging all first-line technical queries and requests on the service management tool and offering direct support to internal customers for 1st & 2nd line incidents. The role is also responsible for the maintenance and management of technology assets. Key Accountabilities and Main Responsibilities • Act as the first point of contact, providing local and remote users with technical support & requests. • Provide IT Support to the organisation. • Resolve IT incidents and service requests. • Maintain asset register. About You Experience and Personal Attributes • Direct experience of a service desk. • Good understanding of Microsoft technologies • Good understanding of software applications. To fulfil the role, you must be a resident of the UK and have the right to work in the UK. When you click to apply, you will be able to see the full responsibilities and person specification for further information on the role. Please submit your CV, (including details of your current address), and a supporting statement of no more than two pages, demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience. If you are applying under the Disability Confident scheme, please indicate this in your supporting statement, and in the main body of your email when applying for the role. Finding strength through support The organisation is the only charity in the UK providing lifelong support for all stroke survivors and their families. Providing tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke. They are here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life. It's only thanks to the generosity of supporters and donors that they can provide vital support. The Association is driven by an ambition to improve the lives of everyone affected by stroke. This means they're determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by an approach to solving inequity in stroke, the team are prioritising listening to, and learning from, lived experience across the charity. The charity are working to improve the representation of this lived experience at all levels within the Association and are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how the organisation work. A Disability Confident employer, the organisation is making great progress focusing on flexible working, reasonable adjustments and access to work. The charity has a variety of staff network groups and are committed to continuously improving diversity and inclusion efforts. If you have questions, or access needs, we're happy to discuss any support and adjustments we can make throughout the recruitment process so that you're able to contribute your best in a way that meets your needs. You may also have experience in areas such as Service Desk Analyst - 1st/2nd Line, Service Desk Analyst, Service Desk Analyst 1st Line Support, Service Desk Analyst 2nd Line Support, IT Desk Analyst - 1st/2nd Line, IT Desk Analyst, IT Analyst. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Service Desk Analyst 1st/2nd Line We are looking for a Service Desk Analyst to join the Technology Team, in this home based role. Position: SIT49 Service Desk Analyst 1st/2nd Line Location: Home Based, UK, Nationwide. However, occasional travel will also be required as part of this role (may include team meetings or other work-related meetings) Hours: 35 hours per week Salary: £28,857 per annum (inner London weighting £3,950 per annum or outer London weighting £2,100 per annum may be applied in accordance to where you live) Contract: This is a fixed-term contract for 6 months. Benefits: 25 days annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available. Closing Date: 21 February 2025. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. Interview Date: To be confirmed Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application. The Role Reporting to the Service Desk and Infrastructure Manager within the Technology Team. In the Service Desk Analyst role, you will be responsible for receiving and logging all first-line technical queries and requests on the service management tool and offering direct support to internal customers for 1st & 2nd line incidents. The role is also responsible for the maintenance and management of technology assets. Key Accountabilities and Main Responsibilities • Act as the first point of contact, providing local and remote users with technical support & requests. • Provide IT Support to the organisation. • Resolve IT incidents and service requests. • Maintain asset register. About You Experience and Personal Attributes • Direct experience of a service desk. • Good understanding of Microsoft technologies • Good understanding of software applications. To fulfil the role, you must be a resident of the UK and have the right to work in the UK. When you click to apply, you will be able to see the full responsibilities and person specification for further information on the role. Please submit your CV, (including details of your current address), and a supporting statement of no more than two pages, demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience. If you are applying under the Disability Confident scheme, please indicate this in your supporting statement, and in the main body of your email when applying for the role. Finding strength through support The organisation is the only charity in the UK providing lifelong support for all stroke survivors and their families. Providing tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke. They are here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life. It s only thanks to the generosity of supporters and donors that they can provide vital support. The Association is driven by an ambition to improve the lives of everyone affected by stroke. This means they re determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by an approach to solving inequity in stroke, the team are prioritising listening to, and learning from, lived experience across the charity. The charity are working to improve the representation of this lived experience at all levels within the Association and are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how the organisation work. A Disability Confident employer, the organisation is making great progress focusing on flexible working, reasonable adjustments and access to work. The charity has a variety of staff network groups and are committed to continuously improving diversity and inclusion efforts. If you have questions, or access needs, we re happy to discuss any support and adjustments we can make throughout the recruitment process so that you re able to contribute your best in a way that meets your needs. You may also have experience in areas such as Service Desk Analyst 1st/2nd Line, Service Desk Analyst, Service Desk Analyst 1st Line Support, Service Desk Analyst 2nd Line Support, IT Desk Analyst 1st/2nd Line, IT Desk Analyst, IT Analyst. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Feb 15, 2025
Contractor
Service Desk Analyst 1st/2nd Line We are looking for a Service Desk Analyst to join the Technology Team, in this home based role. Position: SIT49 Service Desk Analyst 1st/2nd Line Location: Home Based, UK, Nationwide. However, occasional travel will also be required as part of this role (may include team meetings or other work-related meetings) Hours: 35 hours per week Salary: £28,857 per annum (inner London weighting £3,950 per annum or outer London weighting £2,100 per annum may be applied in accordance to where you live) Contract: This is a fixed-term contract for 6 months. Benefits: 25 days annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available. Closing Date: 21 February 2025. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. Interview Date: To be confirmed Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application. The Role Reporting to the Service Desk and Infrastructure Manager within the Technology Team. In the Service Desk Analyst role, you will be responsible for receiving and logging all first-line technical queries and requests on the service management tool and offering direct support to internal customers for 1st & 2nd line incidents. The role is also responsible for the maintenance and management of technology assets. Key Accountabilities and Main Responsibilities • Act as the first point of contact, providing local and remote users with technical support & requests. • Provide IT Support to the organisation. • Resolve IT incidents and service requests. • Maintain asset register. About You Experience and Personal Attributes • Direct experience of a service desk. • Good understanding of Microsoft technologies • Good understanding of software applications. To fulfil the role, you must be a resident of the UK and have the right to work in the UK. When you click to apply, you will be able to see the full responsibilities and person specification for further information on the role. Please submit your CV, (including details of your current address), and a supporting statement of no more than two pages, demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience. If you are applying under the Disability Confident scheme, please indicate this in your supporting statement, and in the main body of your email when applying for the role. Finding strength through support The organisation is the only charity in the UK providing lifelong support for all stroke survivors and their families. Providing tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke. They are here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life. It s only thanks to the generosity of supporters and donors that they can provide vital support. The Association is driven by an ambition to improve the lives of everyone affected by stroke. This means they re determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by an approach to solving inequity in stroke, the team are prioritising listening to, and learning from, lived experience across the charity. The charity are working to improve the representation of this lived experience at all levels within the Association and are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how the organisation work. A Disability Confident employer, the organisation is making great progress focusing on flexible working, reasonable adjustments and access to work. The charity has a variety of staff network groups and are committed to continuously improving diversity and inclusion efforts. If you have questions, or access needs, we re happy to discuss any support and adjustments we can make throughout the recruitment process so that you re able to contribute your best in a way that meets your needs. You may also have experience in areas such as Service Desk Analyst 1st/2nd Line, Service Desk Analyst, Service Desk Analyst 1st Line Support, Service Desk Analyst 2nd Line Support, IT Desk Analyst 1st/2nd Line, IT Desk Analyst, IT Analyst. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
The role requires immediate starters for an initial 3-month fixed term employed contract, with possible extension or we will consider day rate contractors. This role is fully remote Role hours are 5am to 2pm and 1pm to 10pm What About the Role: To provide and maintain continuity of service for all desktop devices (hardware, software, and connectivity) for the customer and resolve any technical issues which may occur within agreed contractual service levels. What You'll Do: * Receive, scope, accurately log, and process each customer ticket to known and agreed processes. Carry out fault diagnosis, call vetting and technical support to provide first line ticket resolution or escalation * For each customer ticket, identify and apply the correct priority, SLA and category whilst capturing a full detailed description of the issue. * Where a ticket cannot be resolved on a first-line fix basis, ensure that it is assigned to either 2nd Line Support or the correct resolution group, with clear, concise, and detailed information recorded on the individual ticket, to enable efficient call management and resolution within SLA. * Pro-actively monitor, review, and chase outstanding tickets to ensure that they are responded to promptly, following defined operating procedures and within agreed contractual services levels. * Own tickets and ensure the customer or user is kept fully updated throughout its life cycle. * Utilize and update available Knowledge Bases to maximize the speed of resolution and improve customer satisfaction. * Ensure that all activities, including any chases or follow ups, are added to call management toolsets, or any relevant customer databases to enable continuous support from ESP's Global Service Desks. * Proactively carry out call management in a priority order, with the goal of reducing tickets that are in jeopardy of breaching contractual obligations as well as managing customer expectations to reduce escalations and escalate in line with operating procedures where required. * Maintain high standards of customer service at all times to encourage an excellent customer experience. * Meet all Global Service Desk standards and agreed response times, ensuring that follow up information from telephone calls and emails is logged and added to the correct ticket. * Ensure that all defined telephony and email service levels are met. What You'll Need: * At least 2 years' experience as a Service Desk Support for role holder to perform fully and effectively in the job * Good understanding of IT networks & IT fundamentals. * CompTIA A+ and/or MCP accreditation or equivalent job experience. * Excellent use of MS Office Products. * Expert knowledge of call management systems, preferably ServiceNow. * Self-motivated with a willingness to learn and adapt to any new change or situation. * Detailed, methodical, and logical in their approach to problem solving. * Excellent interpersonal skills: ability to communicate with customers at all levels * Very good verbal and written communication skills * At least 2 years' experience in a Service Desk/customer support role. * Good understanding of IT networks & IT fundamentals. * CompTIA A+ and/or MCP accreditation or equivalent job experience. * Germany language speaker B2, C1, C2 level. In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy.
Dec 19, 2022
The role requires immediate starters for an initial 3-month fixed term employed contract, with possible extension or we will consider day rate contractors. This role is fully remote Role hours are 5am to 2pm and 1pm to 10pm What About the Role: To provide and maintain continuity of service for all desktop devices (hardware, software, and connectivity) for the customer and resolve any technical issues which may occur within agreed contractual service levels. What You'll Do: * Receive, scope, accurately log, and process each customer ticket to known and agreed processes. Carry out fault diagnosis, call vetting and technical support to provide first line ticket resolution or escalation * For each customer ticket, identify and apply the correct priority, SLA and category whilst capturing a full detailed description of the issue. * Where a ticket cannot be resolved on a first-line fix basis, ensure that it is assigned to either 2nd Line Support or the correct resolution group, with clear, concise, and detailed information recorded on the individual ticket, to enable efficient call management and resolution within SLA. * Pro-actively monitor, review, and chase outstanding tickets to ensure that they are responded to promptly, following defined operating procedures and within agreed contractual services levels. * Own tickets and ensure the customer or user is kept fully updated throughout its life cycle. * Utilize and update available Knowledge Bases to maximize the speed of resolution and improve customer satisfaction. * Ensure that all activities, including any chases or follow ups, are added to call management toolsets, or any relevant customer databases to enable continuous support from ESP's Global Service Desks. * Proactively carry out call management in a priority order, with the goal of reducing tickets that are in jeopardy of breaching contractual obligations as well as managing customer expectations to reduce escalations and escalate in line with operating procedures where required. * Maintain high standards of customer service at all times to encourage an excellent customer experience. * Meet all Global Service Desk standards and agreed response times, ensuring that follow up information from telephone calls and emails is logged and added to the correct ticket. * Ensure that all defined telephony and email service levels are met. What You'll Need: * At least 2 years' experience as a Service Desk Support for role holder to perform fully and effectively in the job * Good understanding of IT networks & IT fundamentals. * CompTIA A+ and/or MCP accreditation or equivalent job experience. * Excellent use of MS Office Products. * Expert knowledge of call management systems, preferably ServiceNow. * Self-motivated with a willingness to learn and adapt to any new change or situation. * Detailed, methodical, and logical in their approach to problem solving. * Excellent interpersonal skills: ability to communicate with customers at all levels * Very good verbal and written communication skills * At least 2 years' experience in a Service Desk/customer support role. * Good understanding of IT networks & IT fundamentals. * CompTIA A+ and/or MCP accreditation or equivalent job experience. * Germany language speaker B2, C1, C2 level. In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy.
Salary 35,000 - 45,000 GBP per year Requirements: - Significant demonstrable experience in a supporting role Experience with Azure AD Would like someone working towards Microsoft accreditations (optional) Demonstrate experience of supporting networks Experience in supporting remote users Office 365 Setting up new accounts and configuring existing ones. Strong customer service skills Outstanding communication skills both verbally and in writing Responsibilities: - Maverick Associates are recruiting for an experienced Office 365 Senior Service Desk Analyst with some Azure experience. Our client is a leading Managed Services business providing and a market leading IT Service solutions provider. This role is suitable for an IT professional with a strong amount of practical experience in a Service Desk/Deskside Support role who has Office 365 admin and the ability to build machines and implement new accounts in Azure AD. This role requires someone who can communicate effectively on the telephone with internal and external stakeholders. Our client is flexible and open to considering this role as a six-month fixed term contract or a perm role. The role comes with a salary of up to £40K per annum and has a wealth of other employee benefits. This is a hybrid working role with 3 days in the Cambridgeshire office. Some essential requirements for this role (but not limited to): Significant demonstrable experience in a supporting role Experience with Azure AD Would like someone working towards Microsoft accreditations (optional) Demonstrate experience of supporting networks Experience in supporting remote users Office 365 Setting up new accounts and configuring existing ones. Strong customer service skills Outstanding communication skills both verbally and in writing Whats on offer? Hybrid working a combination of being at home and in the office (3 days) A competitive annual salary dependent on your level of experience, skills and knowledge. 25 days annual holiday + plus all UK Bank Holidays with birthday off in addition. Employee Assistance Program Death in Service to the value of 2 times salary EMI Share Scheme, subject to terms and conditions Entrance to the Company health cash plan with Simply Health. Training and paid courses Company Pension If you feel that you meet the above essential criteria and would like to apply, please do so with an up-to-date CV. Initial interviews will be via MS Teams. JOB ID LRV64Y9X Technologies: - Azure - Office 365 - Microsoft 365 More: Our client is a managed services provider who solve complex technology and business challenges for a broad range of industries, sectors, and cultures
Dec 15, 2022
Full time
Salary 35,000 - 45,000 GBP per year Requirements: - Significant demonstrable experience in a supporting role Experience with Azure AD Would like someone working towards Microsoft accreditations (optional) Demonstrate experience of supporting networks Experience in supporting remote users Office 365 Setting up new accounts and configuring existing ones. Strong customer service skills Outstanding communication skills both verbally and in writing Responsibilities: - Maverick Associates are recruiting for an experienced Office 365 Senior Service Desk Analyst with some Azure experience. Our client is a leading Managed Services business providing and a market leading IT Service solutions provider. This role is suitable for an IT professional with a strong amount of practical experience in a Service Desk/Deskside Support role who has Office 365 admin and the ability to build machines and implement new accounts in Azure AD. This role requires someone who can communicate effectively on the telephone with internal and external stakeholders. Our client is flexible and open to considering this role as a six-month fixed term contract or a perm role. The role comes with a salary of up to £40K per annum and has a wealth of other employee benefits. This is a hybrid working role with 3 days in the Cambridgeshire office. Some essential requirements for this role (but not limited to): Significant demonstrable experience in a supporting role Experience with Azure AD Would like someone working towards Microsoft accreditations (optional) Demonstrate experience of supporting networks Experience in supporting remote users Office 365 Setting up new accounts and configuring existing ones. Strong customer service skills Outstanding communication skills both verbally and in writing Whats on offer? Hybrid working a combination of being at home and in the office (3 days) A competitive annual salary dependent on your level of experience, skills and knowledge. 25 days annual holiday + plus all UK Bank Holidays with birthday off in addition. Employee Assistance Program Death in Service to the value of 2 times salary EMI Share Scheme, subject to terms and conditions Entrance to the Company health cash plan with Simply Health. Training and paid courses Company Pension If you feel that you meet the above essential criteria and would like to apply, please do so with an up-to-date CV. Initial interviews will be via MS Teams. JOB ID LRV64Y9X Technologies: - Azure - Office 365 - Microsoft 365 More: Our client is a managed services provider who solve complex technology and business challenges for a broad range of industries, sectors, and cultures
Service Desk Analyst Salary : £25,457 to £28,285 pro rata Contract : Fixed Term Contract (3 months) Hours : 35 hours per week Location : Kings Cross (Office based) The Service Desk within NHG is a key part of the service model that the IT Department has recently transitioned to. We are looking to recruit two Service Desk Analysts to play an active role in developing the team to ensure it provides a mix of exceptional customer service and effective technical support. The Service Desk Analysts are responsible for providing 1st line technical support services professionally and efficiently, maintaining a high degree of customer satisfaction. Service Desk staff within NHG need to have excellent communication skills. These skills will enable the post holder to engage with customers effectively capturing and diagnosing IT faults or requirements. The post holder will use the information they capture to generate accurate incident or service request records, the quality of these records will enable IT colleagues to resolve them within our Service Level Agreement (SLA). You must also generally be proficient in carrying out administrative duties. The Service Desk team are required to operate to SLAs and Key Performance Indicators in terms of call handling, records generated, and records resolved at first line. The team is required to resolve incidents and provide effective IT guidance to customers. We, therefore, require analysts to have a good foundation of technical knowledge, ideally ECDL or above, and an ability to apply their knowledge practically. NHG use Service Now as a service management solution so previous experience of this would be an advantage. In terms of technology, NHG utilises a range of bespoke applications and we will work with the team to build their knowledge on supporting them. The IT team is currently working to ensure all NHG staff use Microsoft Office 365 so experience of supporting this model would be an advantage. Equally experience of working in Active Directory is essential for this post. NHG IT is seeking to embed ITIL practices throughout the department, processes and procedures so experience of working within ITIL and / or ITIL qualifications would be an advantage. In terms of role location, the Service Desk Analyst will be required to work from our NHG Kings Cross Office throughout the working week. For further information or an informal conversation regarding the role please contact Tom Bullock In return we offer a competitive salary, generous annual leave, health cash plan, season ticket loan, life assurance and a generous contributory pension offer as well as other benefits packages. The appointed candidate will join on the starting salary which will increase to £28,285 after successful completion of probation. Benefits In return we offer: Excellent annual leave allowance and flexible working opportunities (qualifying period may apply) Generous pension scheme Enhanced maternity, paternity and adoption pay - we offer enhanced maternity and adoption pay in addition to statutory entitlements (qualifying period may apply) Employee assistance - free confidential advice and counselling services provided by independent specialist organisations Health cash plan Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance and much more Interest free loans: season ticket loan, tenancy deposit loan and training loan Cycle to work scheme To apply for this role, please upload your CV and supporting statement. Please note a supporting statement is not a cover letter. You will need to address the behaviours and essential criteria listed on the role profile and provide examples of how you demonstrate these skills. Please focus on any examples of IT Support, Customer Service and Report Analysis/Support. Please see the Role Profile for further details. You can request this from our Recruitment Partner - Retinue Solutions if the document/link is not showing on this job board. Advert Closes - Thursday 04 August 2022
Jul 26, 2022
Full time
Service Desk Analyst Salary : £25,457 to £28,285 pro rata Contract : Fixed Term Contract (3 months) Hours : 35 hours per week Location : Kings Cross (Office based) The Service Desk within NHG is a key part of the service model that the IT Department has recently transitioned to. We are looking to recruit two Service Desk Analysts to play an active role in developing the team to ensure it provides a mix of exceptional customer service and effective technical support. The Service Desk Analysts are responsible for providing 1st line technical support services professionally and efficiently, maintaining a high degree of customer satisfaction. Service Desk staff within NHG need to have excellent communication skills. These skills will enable the post holder to engage with customers effectively capturing and diagnosing IT faults or requirements. The post holder will use the information they capture to generate accurate incident or service request records, the quality of these records will enable IT colleagues to resolve them within our Service Level Agreement (SLA). You must also generally be proficient in carrying out administrative duties. The Service Desk team are required to operate to SLAs and Key Performance Indicators in terms of call handling, records generated, and records resolved at first line. The team is required to resolve incidents and provide effective IT guidance to customers. We, therefore, require analysts to have a good foundation of technical knowledge, ideally ECDL or above, and an ability to apply their knowledge practically. NHG use Service Now as a service management solution so previous experience of this would be an advantage. In terms of technology, NHG utilises a range of bespoke applications and we will work with the team to build their knowledge on supporting them. The IT team is currently working to ensure all NHG staff use Microsoft Office 365 so experience of supporting this model would be an advantage. Equally experience of working in Active Directory is essential for this post. NHG IT is seeking to embed ITIL practices throughout the department, processes and procedures so experience of working within ITIL and / or ITIL qualifications would be an advantage. In terms of role location, the Service Desk Analyst will be required to work from our NHG Kings Cross Office throughout the working week. For further information or an informal conversation regarding the role please contact Tom Bullock In return we offer a competitive salary, generous annual leave, health cash plan, season ticket loan, life assurance and a generous contributory pension offer as well as other benefits packages. The appointed candidate will join on the starting salary which will increase to £28,285 after successful completion of probation. Benefits In return we offer: Excellent annual leave allowance and flexible working opportunities (qualifying period may apply) Generous pension scheme Enhanced maternity, paternity and adoption pay - we offer enhanced maternity and adoption pay in addition to statutory entitlements (qualifying period may apply) Employee assistance - free confidential advice and counselling services provided by independent specialist organisations Health cash plan Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance and much more Interest free loans: season ticket loan, tenancy deposit loan and training loan Cycle to work scheme To apply for this role, please upload your CV and supporting statement. Please note a supporting statement is not a cover letter. You will need to address the behaviours and essential criteria listed on the role profile and provide examples of how you demonstrate these skills. Please focus on any examples of IT Support, Customer Service and Report Analysis/Support. Please see the Role Profile for further details. You can request this from our Recruitment Partner - Retinue Solutions if the document/link is not showing on this job board. Advert Closes - Thursday 04 August 2022
This is a great opportunity for you to showcase your experience and join our Corporate Operations Group on an 18-month fixed term contract as a Corporate Actions Analyst. You will be responsible for the end-to-end Corporate Action event life cycle across non-cash and elective events for all our trading activities. You will process trading desk and client elections, entitlements and counterparty claims, as well as dealing with withholding tax and associated internal reporting obligations. There is added responsibility of managing a team consisting of 1 person on-shore and 1 off-shore, providing supervisory oversight for the function. Utilising your natural ability to establish and maintain strong working relationships, you will be trusted to provide Corporate Action expertise to traders, in addition to interacting and responding to queries from middle-office, finance and custodians. Your aptitude for new and varied systems, and your ability to challenge existing processes and implement process improvements will make you a valued member of our team. You will undoubtedly be working within a high-pressure environment, but we trust that your approach to work will be enthusiastic and flexible enough to take on this challenge. To be successful in this role, you will have 5+ years' prior experience in a similar middle-office or operations role. Due to the scope of the role, you will have excellent written and verbal communication skills as well as having strong knowledge of corporate actions in both domestic and international markets. If this sounds like your next role, then please apply now. About the Corporate Operations Group The Corporate Operations Group brings together specialist support services in Digital Transformation & Data, Technology, Operations, Human Resources, Business Services, Business Improvement & Strategy, and the Macquarie Group Foundation. We deliver service excellence to ensure Macquarie is open for business, deliver on transformational change, invest in our people and have deep relationships with our customers. Our commitment to Diversity and Inclusion The diversity of our people is one of our greatest strengths, and an inclusive workplace enables us to embrace that diversity to deliver more innovative and sustainable solutions for our people, clients, shareholders and communities. At Macquarie, you'll be encouraged to be yourself and supported to perform at your best. If you're inspired to deliver on our purpose of 'empowering people to innovate and invest for a better future', we want you on our team. If you need adjustments made to the recruitment process, please reach out to your recruiter. As an inclusive employer, Macquarie does not discriminate on the grounds of age, disability, sex, sexual orientation, gender identity or expression, marriage, civil partnership, pregnancy, maternity, race (including colour and ethnic or national origins), religion or belief. Joining Macquarie means you'll be able to work in a way that suits you best. With the right technology, support and resources, our people can work in a range of flexible ways. Talk to us about what working arrangements would help you thrive.
Dec 08, 2021
Contractor
This is a great opportunity for you to showcase your experience and join our Corporate Operations Group on an 18-month fixed term contract as a Corporate Actions Analyst. You will be responsible for the end-to-end Corporate Action event life cycle across non-cash and elective events for all our trading activities. You will process trading desk and client elections, entitlements and counterparty claims, as well as dealing with withholding tax and associated internal reporting obligations. There is added responsibility of managing a team consisting of 1 person on-shore and 1 off-shore, providing supervisory oversight for the function. Utilising your natural ability to establish and maintain strong working relationships, you will be trusted to provide Corporate Action expertise to traders, in addition to interacting and responding to queries from middle-office, finance and custodians. Your aptitude for new and varied systems, and your ability to challenge existing processes and implement process improvements will make you a valued member of our team. You will undoubtedly be working within a high-pressure environment, but we trust that your approach to work will be enthusiastic and flexible enough to take on this challenge. To be successful in this role, you will have 5+ years' prior experience in a similar middle-office or operations role. Due to the scope of the role, you will have excellent written and verbal communication skills as well as having strong knowledge of corporate actions in both domestic and international markets. If this sounds like your next role, then please apply now. About the Corporate Operations Group The Corporate Operations Group brings together specialist support services in Digital Transformation & Data, Technology, Operations, Human Resources, Business Services, Business Improvement & Strategy, and the Macquarie Group Foundation. We deliver service excellence to ensure Macquarie is open for business, deliver on transformational change, invest in our people and have deep relationships with our customers. Our commitment to Diversity and Inclusion The diversity of our people is one of our greatest strengths, and an inclusive workplace enables us to embrace that diversity to deliver more innovative and sustainable solutions for our people, clients, shareholders and communities. At Macquarie, you'll be encouraged to be yourself and supported to perform at your best. If you're inspired to deliver on our purpose of 'empowering people to innovate and invest for a better future', we want you on our team. If you need adjustments made to the recruitment process, please reach out to your recruiter. As an inclusive employer, Macquarie does not discriminate on the grounds of age, disability, sex, sexual orientation, gender identity or expression, marriage, civil partnership, pregnancy, maternity, race (including colour and ethnic or national origins), religion or belief. Joining Macquarie means you'll be able to work in a way that suits you best. With the right technology, support and resources, our people can work in a range of flexible ways. Talk to us about what working arrangements would help you thrive.
This is a great opportunity for you to showcase your experience and join our Corporate Operations Group on an 18-month fixed term contract as a Corporate Actions Analyst. You will be responsible for the end-to-end Corporate Action event life cycle across non-cash and elective events for all our trading activities. You will process trading desk and client elections, entitlements and counterparty claims, as well as dealing with withholding tax and associated internal reporting obligations. There is added responsibility of managing a team consisting of 1 person on-shore and 1 off-shore, providing supervisory oversight for the function. Utilising your natural ability to establish and maintain strong working relationships, you will be trusted to provide Corporate Action expertise to traders, in addition to interacting and responding to queries from middle-office, finance and custodians. Your aptitude for new and varied systems, and your ability to challenge existing processes and implement process improvements will make you a valued member of our team. You will undoubtedly be working within a high-pressure environment, but we trust that your approach to work will be enthusiastic and flexible enough to take on this challenge. To be successful in this role, you will have 5+ years' prior experience in a similar middle-office or operations role. Due to the scope of the role, you will have excellent written and verbal communication skills as well as having strong knowledge of corporate actions in both domestic and international markets. If this sounds like your next role, then please apply now. About the Corporate Operations Group The Corporate Operations Group brings together specialist support services in Digital Transformation & Data, Technology, Operations, Human Resources, Business Services, Business Improvement & Strategy, and the Macquarie Group Foundation. We deliver service excellence to ensure Macquarie is open for business, deliver on transformational change, invest in our people and have deep relationships with our customers. Our commitment to Diversity and Inclusion The diversity of our people is one of our greatest strengths, and an inclusive workplace enables us to embrace that diversity to deliver more innovative and sustainable solutions for our people, clients, shareholders and communities. At Macquarie, you'll be encouraged to be yourself and supported to perform at your best. If you're inspired to deliver on our purpose of 'empowering people to innovate and invest for a better future', we want you on our team. If you need adjustments made to the recruitment process, please reach out to your recruiter. As an inclusive employer, Macquarie does not discriminate on the grounds of age, disability, sex, sexual orientation, gender identity or expression, marriage, civil partnership, pregnancy, maternity, race (including colour and ethnic or national origins), religion or belief. Joining Macquarie means you'll be able to work in a way that suits you best. With the right technology, support and resources, our people can work in a range of flexible ways. Talk to us about what working arrangements would help you thrive.
Dec 08, 2021
Contractor
This is a great opportunity for you to showcase your experience and join our Corporate Operations Group on an 18-month fixed term contract as a Corporate Actions Analyst. You will be responsible for the end-to-end Corporate Action event life cycle across non-cash and elective events for all our trading activities. You will process trading desk and client elections, entitlements and counterparty claims, as well as dealing with withholding tax and associated internal reporting obligations. There is added responsibility of managing a team consisting of 1 person on-shore and 1 off-shore, providing supervisory oversight for the function. Utilising your natural ability to establish and maintain strong working relationships, you will be trusted to provide Corporate Action expertise to traders, in addition to interacting and responding to queries from middle-office, finance and custodians. Your aptitude for new and varied systems, and your ability to challenge existing processes and implement process improvements will make you a valued member of our team. You will undoubtedly be working within a high-pressure environment, but we trust that your approach to work will be enthusiastic and flexible enough to take on this challenge. To be successful in this role, you will have 5+ years' prior experience in a similar middle-office or operations role. Due to the scope of the role, you will have excellent written and verbal communication skills as well as having strong knowledge of corporate actions in both domestic and international markets. If this sounds like your next role, then please apply now. About the Corporate Operations Group The Corporate Operations Group brings together specialist support services in Digital Transformation & Data, Technology, Operations, Human Resources, Business Services, Business Improvement & Strategy, and the Macquarie Group Foundation. We deliver service excellence to ensure Macquarie is open for business, deliver on transformational change, invest in our people and have deep relationships with our customers. Our commitment to Diversity and Inclusion The diversity of our people is one of our greatest strengths, and an inclusive workplace enables us to embrace that diversity to deliver more innovative and sustainable solutions for our people, clients, shareholders and communities. At Macquarie, you'll be encouraged to be yourself and supported to perform at your best. If you're inspired to deliver on our purpose of 'empowering people to innovate and invest for a better future', we want you on our team. If you need adjustments made to the recruitment process, please reach out to your recruiter. As an inclusive employer, Macquarie does not discriminate on the grounds of age, disability, sex, sexual orientation, gender identity or expression, marriage, civil partnership, pregnancy, maternity, race (including colour and ethnic or national origins), religion or belief. Joining Macquarie means you'll be able to work in a way that suits you best. With the right technology, support and resources, our people can work in a range of flexible ways. Talk to us about what working arrangements would help you thrive.
Global Technology Solutions Ltd
Reading, Berkshire
Call Logger/ Service Desk Analyst/ First Line support/ Call Centre An exciting opportunity has arisen for a Call Logger/ Service Desk Analyst/ First Line Support / Call Centre Analyst to join well established blue chip organisation based at their prestigious offices in Reading. **This role is an initial 6 months fixed term contract however there is potential opportunity to convert to permanent - 3 d...... click apply for full job details
Dec 07, 2021
Full time
Call Logger/ Service Desk Analyst/ First Line support/ Call Centre An exciting opportunity has arisen for a Call Logger/ Service Desk Analyst/ First Line Support / Call Centre Analyst to join well established blue chip organisation based at their prestigious offices in Reading. **This role is an initial 6 months fixed term contract however there is potential opportunity to convert to permanent - 3 d...... click apply for full job details
