Receptionist / Front of House Operative Casual and Part time contracts available Start Date: April 1st 2025 Interviews; March 11th or 18th Pay scale; Dependent on qualification. Starting from minimum wage. BACKGROUND Parkwood Leisure is one of the leading leisure management companies in the UK. Having managed local authority leisure centres since 1995, Parkwood Leisure is one of the most experienced operators in the marketplace. Aiming to deliver high quality services to our customers, the Company also prides itself on its exemplary health and safety record and commitment to staff. In February 2015 Parkwood Leisure purchased the Dolygaer Outdoor Centre, located in the Brecon Beacons National Park. The purchase of the Dolygaer Centre is part of a strategy from Parkwood Leisure to diversify its portfolio of leisure management facilities. Dolygaer has gone from strength to strength being recognized for both the quality of the centre, the quality of the staff and the quality of outdoor experience. Dolygaer is a multi activity centre that aims to deliver fun, educational and high quality services to our customers. The company also prides itself on its exemplary health and safety record and commitment to staff. We provide a diverse range of activities to suit most ages and have 3 different types of 3 and 4 star accommodation to sleep up to 80 people. This role is to become a part of the Dolygaer team and will help along side the operations manager to ensure that all guests and customers enjoy a high quality experience from the 1st point of contact. ORGANISATION STRUCTURE The post holder will report directly to the Operations Manager JOB DESCRIPTION Primary Objectives for the Receptionist / Front of house Position will be: - To act as the first point of contact for customers coming into, calling or emailing the Centre. To ensure that all customers and guests are received in a friendly, polite and service friendly manner. To take bookings, handle cash, answer enquiries via telephone, in person or by email Take payments through the till system for the cafe, day activities and all other possible transactions Serve customers of the cafe, including basic food handling. The Receptionist / front of house will focus day to day on the following tasks: To work as part of a team to ensure that customers are hosted well and their needs are understood and met To ensure a warm friendly and professional approach and high standards of customer care are delivered at all times in order to generate customer loyalty. To understand the range of activities offered to be able to assist the customers with choices of the Centre's activities. To be responsible for own Health & Safety and the Health and Safety at the centre implementing and assessing practices and drawing attention to any unsafe practices. To communicate with the customer via emails, social media and booking systems in a polite and professional manner. To promote the Centre positively at all times and maintain the displays of promotional material. To receive telephone, written and personal bookings and payment for use of the Centre's facilities. To ensure cash handling and reconciliation of monies is carried out. To operate the telephones, radios and computer booking system whilst on duty. To promote and control items for resale and hire. To keep the reception / cafe clean, tidy and a pleasant environment in which to work and visit Take detailed messages and respond to/transfer the customer in an appropriate manner, dealing with queries wherever possible Undertake duties related to the cafe - making hot drinks, upselling items, simple prep, serving hot food. To comply and understand Food Hygiene regulations. General ad-hoc duties - filing, scanning, photocopying, archiving, correspondence. Dealing with incoming / outgoing post and managing deliveries, incl. tracking any orders. To undertake any other duties as may be required to assist in the running of the Centre. THE CANDIDATE Qualifications Should hold GCSE Maths and English Grade C or above, or a similar qualification. The main requirement will be good interpersonal skills and a friendly disposition. Demonstrate computer literacy skills. Hold a food hygiene certificate or be prepared to undertake this. Personal Among the personal characteristics sought the applicant: Will be able to operate tills and be competent in a variety of computer programmes. Strong interpersonal and customer facing skills. Will be able to maintain a high level of confidentiality. Will be able to demonstrate good organisational skills. Will be able to communicate effectively with customers, clients and staff. Will have a high standard of hygiene Will be able to demonstrate clear identification with all customer requirements. Will be able to use own initiative, to follow procedures and work to deadlines. Be able and willing to acquire job related knowledge. Be friendly, well presented with a positive attitude. Be enthusiastic, confident, flexible. Will understand the company ethos and develop a strong understanding of the workings and activities carried out at the centre. You will need to be flexible to work additional hours to cover holidays, absence & busy periods. Interviews will be held as and when CV's come in. If you're interested in this position then apply now by emailing your CV to Mike at
Mar 08, 2025
Full time
Receptionist / Front of House Operative Casual and Part time contracts available Start Date: April 1st 2025 Interviews; March 11th or 18th Pay scale; Dependent on qualification. Starting from minimum wage. BACKGROUND Parkwood Leisure is one of the leading leisure management companies in the UK. Having managed local authority leisure centres since 1995, Parkwood Leisure is one of the most experienced operators in the marketplace. Aiming to deliver high quality services to our customers, the Company also prides itself on its exemplary health and safety record and commitment to staff. In February 2015 Parkwood Leisure purchased the Dolygaer Outdoor Centre, located in the Brecon Beacons National Park. The purchase of the Dolygaer Centre is part of a strategy from Parkwood Leisure to diversify its portfolio of leisure management facilities. Dolygaer has gone from strength to strength being recognized for both the quality of the centre, the quality of the staff and the quality of outdoor experience. Dolygaer is a multi activity centre that aims to deliver fun, educational and high quality services to our customers. The company also prides itself on its exemplary health and safety record and commitment to staff. We provide a diverse range of activities to suit most ages and have 3 different types of 3 and 4 star accommodation to sleep up to 80 people. This role is to become a part of the Dolygaer team and will help along side the operations manager to ensure that all guests and customers enjoy a high quality experience from the 1st point of contact. ORGANISATION STRUCTURE The post holder will report directly to the Operations Manager JOB DESCRIPTION Primary Objectives for the Receptionist / Front of house Position will be: - To act as the first point of contact for customers coming into, calling or emailing the Centre. To ensure that all customers and guests are received in a friendly, polite and service friendly manner. To take bookings, handle cash, answer enquiries via telephone, in person or by email Take payments through the till system for the cafe, day activities and all other possible transactions Serve customers of the cafe, including basic food handling. The Receptionist / front of house will focus day to day on the following tasks: To work as part of a team to ensure that customers are hosted well and their needs are understood and met To ensure a warm friendly and professional approach and high standards of customer care are delivered at all times in order to generate customer loyalty. To understand the range of activities offered to be able to assist the customers with choices of the Centre's activities. To be responsible for own Health & Safety and the Health and Safety at the centre implementing and assessing practices and drawing attention to any unsafe practices. To communicate with the customer via emails, social media and booking systems in a polite and professional manner. To promote the Centre positively at all times and maintain the displays of promotional material. To receive telephone, written and personal bookings and payment for use of the Centre's facilities. To ensure cash handling and reconciliation of monies is carried out. To operate the telephones, radios and computer booking system whilst on duty. To promote and control items for resale and hire. To keep the reception / cafe clean, tidy and a pleasant environment in which to work and visit Take detailed messages and respond to/transfer the customer in an appropriate manner, dealing with queries wherever possible Undertake duties related to the cafe - making hot drinks, upselling items, simple prep, serving hot food. To comply and understand Food Hygiene regulations. General ad-hoc duties - filing, scanning, photocopying, archiving, correspondence. Dealing with incoming / outgoing post and managing deliveries, incl. tracking any orders. To undertake any other duties as may be required to assist in the running of the Centre. THE CANDIDATE Qualifications Should hold GCSE Maths and English Grade C or above, or a similar qualification. The main requirement will be good interpersonal skills and a friendly disposition. Demonstrate computer literacy skills. Hold a food hygiene certificate or be prepared to undertake this. Personal Among the personal characteristics sought the applicant: Will be able to operate tills and be competent in a variety of computer programmes. Strong interpersonal and customer facing skills. Will be able to maintain a high level of confidentiality. Will be able to demonstrate good organisational skills. Will be able to communicate effectively with customers, clients and staff. Will have a high standard of hygiene Will be able to demonstrate clear identification with all customer requirements. Will be able to use own initiative, to follow procedures and work to deadlines. Be able and willing to acquire job related knowledge. Be friendly, well presented with a positive attitude. Be enthusiastic, confident, flexible. Will understand the company ethos and develop a strong understanding of the workings and activities carried out at the centre. You will need to be flexible to work additional hours to cover holidays, absence & busy periods. Interviews will be held as and when CV's come in. If you're interested in this position then apply now by emailing your CV to Mike at
Job Description This role is responsible for supporting the outsourced facilities contracts at multiple sites, ensuring the business meets all statutory compliance requirements. Key Responsibilities: Assist with the delivery of a strategic Facilities Management service across multiple sites. Support the implementation of a Planned Preventative Maintenance (PPM) schedule. Be part of the duty callout team, offering support during out-of-hours emergency situations. Provide additional support to other sites in the region as needed. Adhere to and enforce the Health and Safety Policy, setting an example for others. Install and maintain critical electrical and mechanical business systems (subject to qualifications). Help ensure the business meets its statutory compliance obligations. Assist with the maintenance and modifications of buildings, equipment, and company assets as required. Identify issues and recommend solutions to prevent recurrence. Continuously review and improve job processes. Monitor and respond to Facilities-related help desk tickets on a daily basis. Serve as the primary key holder and first point of contact for security and fire services. Perform routine maintenance on all machinery and equipment under the Facilities Department's remit, including troubleshooting, problem-solving, and minor repairs to minimize downtime. Assist with external contractors and ensure satisfactory completion of work before signing them out. Conduct minor building fabric repairs, planning and executing work to minimize disruption or risk to others. Organize modifications to desks, workbenches, and new equipment as required. Provide troubleshooting and maintenance support for office equipment when necessary. Report infrastructure breakdowns, issues, repairs, delays, or loss of service in a timely manner. Support day-to-day activities in Facilities, Health & Safety, and Environmental functions as needed. Perform any other tasks reasonably assigned by your line manager, including development activities within your capability and grade. There may be occasional additional activities or travel to other sites to maximize contribution to Ultra Maritime's objectives. Key Skills/Experience Required: Experience in Health & Safety and Facilities management. Strong understanding of Facilities, Health, Safety, Environmental legislation, statutory compliance, and best practices. Self-driven, able to effectively monitor personal performance and ensure deadlines are met while planning maintenance schedules. Proficient in IT and Microsoft software. Hands-on experience with HVAC, electrical, and plumbing systems. Basic carpentry, plumbing, painting, and use of custodial hand and electric-powered tools. 5+ years of experience in a manufacturing environment. Forklift truck license (preferred but not essential). High School Diploma (or equivalent) with related experience. OSHA 10 certified (or equivalent). Associates Degree in Technology or Technical Certificate preferred. Benefits: Optional 9-day fortnight. Time off in lieu (TOIL). Flexible working hours. 1pm finish on Fridays. Annual bonus. Hybrid working options for certain roles. Casual dress code. 25 days holiday with a Christmas shutdown. Option to buy or sell holiday. Option to purchase private healthcare, dental, critical illness, etc., via salary sacrifice. Reward hub offering discounts at over 200 online stores. 4x annual salary life cover. Pension plan starting at 5% employer contribution / 4% employee contribution, with the option to select employee contributions from 4% to 70% (subject to National Minimum Wage/Living Wage regulations).
Mar 07, 2025
Full time
Job Description This role is responsible for supporting the outsourced facilities contracts at multiple sites, ensuring the business meets all statutory compliance requirements. Key Responsibilities: Assist with the delivery of a strategic Facilities Management service across multiple sites. Support the implementation of a Planned Preventative Maintenance (PPM) schedule. Be part of the duty callout team, offering support during out-of-hours emergency situations. Provide additional support to other sites in the region as needed. Adhere to and enforce the Health and Safety Policy, setting an example for others. Install and maintain critical electrical and mechanical business systems (subject to qualifications). Help ensure the business meets its statutory compliance obligations. Assist with the maintenance and modifications of buildings, equipment, and company assets as required. Identify issues and recommend solutions to prevent recurrence. Continuously review and improve job processes. Monitor and respond to Facilities-related help desk tickets on a daily basis. Serve as the primary key holder and first point of contact for security and fire services. Perform routine maintenance on all machinery and equipment under the Facilities Department's remit, including troubleshooting, problem-solving, and minor repairs to minimize downtime. Assist with external contractors and ensure satisfactory completion of work before signing them out. Conduct minor building fabric repairs, planning and executing work to minimize disruption or risk to others. Organize modifications to desks, workbenches, and new equipment as required. Provide troubleshooting and maintenance support for office equipment when necessary. Report infrastructure breakdowns, issues, repairs, delays, or loss of service in a timely manner. Support day-to-day activities in Facilities, Health & Safety, and Environmental functions as needed. Perform any other tasks reasonably assigned by your line manager, including development activities within your capability and grade. There may be occasional additional activities or travel to other sites to maximize contribution to Ultra Maritime's objectives. Key Skills/Experience Required: Experience in Health & Safety and Facilities management. Strong understanding of Facilities, Health, Safety, Environmental legislation, statutory compliance, and best practices. Self-driven, able to effectively monitor personal performance and ensure deadlines are met while planning maintenance schedules. Proficient in IT and Microsoft software. Hands-on experience with HVAC, electrical, and plumbing systems. Basic carpentry, plumbing, painting, and use of custodial hand and electric-powered tools. 5+ years of experience in a manufacturing environment. Forklift truck license (preferred but not essential). High School Diploma (or equivalent) with related experience. OSHA 10 certified (or equivalent). Associates Degree in Technology or Technical Certificate preferred. Benefits: Optional 9-day fortnight. Time off in lieu (TOIL). Flexible working hours. 1pm finish on Fridays. Annual bonus. Hybrid working options for certain roles. Casual dress code. 25 days holiday with a Christmas shutdown. Option to buy or sell holiday. Option to purchase private healthcare, dental, critical illness, etc., via salary sacrifice. Reward hub offering discounts at over 200 online stores. 4x annual salary life cover. Pension plan starting at 5% employer contribution / 4% employee contribution, with the option to select employee contributions from 4% to 70% (subject to National Minimum Wage/Living Wage regulations).
American International Group
Manchester, Lancashire
Delegated Authority Claims Manager page is loaded Delegated Authority Claims Manager Apply locations Manchester Croydon time type Full time posted on Posted 2 Days Ago job requisition id JR At AIG, we are reimagining the way we help customers to manage risk. Join us as a Delegated Authority Claims Manager to play your part in that transformation. It's an opportunity to grow your skills and experience as a valued member of the team. Make your mark in Claims! Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency. About the role Reporting into the UK Head of Casualty claims, the role will be a key member of the management team and provide support to all claims LoB. The role will primarily be responsible for oversight and management of claims TPAs with delegated authority. This is a technical role supporting with oversight of TPAs post the 'on-boarding' process, to monitor the cost and outcomes of claims and identify opportunities for improvement or remediation. The role will work in close collaboration with the UK Head of Claims Operations, the Claims TPA Governance Manager and their respective governance and operations teams. How you will create an impact Management of the oversight of TPA with delegated claims authority, their performance, claims outcomes and adherence to contractual requirements Analytical focused and detail orientated, perform regular trend analysis of the claims MI to measure and benchmark TPA performance and particularly claims outcomes Support in the early detection of high value claims likely to breach the agreed delegated authority, monitoring of aggregates and adequacy of loss funds (including lapsed and 'run-off' accounts) Manage remediation of any exceptions and working closely with key stakeholders as appropriate Full oversight of the claims bordereau processing activity performed by the global payment & processing teams, including oversight of the BDX and financial reconciliation process to ensure there remains alignment between the claims bordereau, any applicable loss fund, reserves and claim payments Provide key monthly claims metric reporting Ensure adherence to regulatory requirements including, but not limited to, Consumer Duty, Operation Resilience and Business Continuity and working closely with key stakeholders Full understanding of the TPA on-boarding process, due diligence & contractual requirements. On occasions support the on-boarding process. What you'll need to succeed Strong technical and operational skills gained in an insurer or legal background A technical expert in Casualty EL/GL claims, Motor and knowledge of one or more commercial LoBs advantageous Excellent communication skills with the ability to influence stakeholders across all levels including senior management Superior knowledge of Microsoft Excel & Power BI is essential Strong financial acumen and intuition with the ability to handle large and complex issues/data Ready to take the next step in your career? We'd love to hear from you! Enjoy benefits that take care of what matters At AIG, our people are our greatest asset. We know how important it is to protect and invest in what's most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security-as well as your professional development-to bring peace of mind to you and your family. Reimagining insurance to make a bigger difference to the world American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world's most far-reaching property casualty networks. It is an exciting time to join us - across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become. Welcome to a culture of belonging We're committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG's greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations. AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to . Functional Area: CL - Claims AIG Europe S.A. (U.K. Branch) & American International Group UK Ltd
Feb 15, 2025
Full time
Delegated Authority Claims Manager page is loaded Delegated Authority Claims Manager Apply locations Manchester Croydon time type Full time posted on Posted 2 Days Ago job requisition id JR At AIG, we are reimagining the way we help customers to manage risk. Join us as a Delegated Authority Claims Manager to play your part in that transformation. It's an opportunity to grow your skills and experience as a valued member of the team. Make your mark in Claims! Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency. About the role Reporting into the UK Head of Casualty claims, the role will be a key member of the management team and provide support to all claims LoB. The role will primarily be responsible for oversight and management of claims TPAs with delegated authority. This is a technical role supporting with oversight of TPAs post the 'on-boarding' process, to monitor the cost and outcomes of claims and identify opportunities for improvement or remediation. The role will work in close collaboration with the UK Head of Claims Operations, the Claims TPA Governance Manager and their respective governance and operations teams. How you will create an impact Management of the oversight of TPA with delegated claims authority, their performance, claims outcomes and adherence to contractual requirements Analytical focused and detail orientated, perform regular trend analysis of the claims MI to measure and benchmark TPA performance and particularly claims outcomes Support in the early detection of high value claims likely to breach the agreed delegated authority, monitoring of aggregates and adequacy of loss funds (including lapsed and 'run-off' accounts) Manage remediation of any exceptions and working closely with key stakeholders as appropriate Full oversight of the claims bordereau processing activity performed by the global payment & processing teams, including oversight of the BDX and financial reconciliation process to ensure there remains alignment between the claims bordereau, any applicable loss fund, reserves and claim payments Provide key monthly claims metric reporting Ensure adherence to regulatory requirements including, but not limited to, Consumer Duty, Operation Resilience and Business Continuity and working closely with key stakeholders Full understanding of the TPA on-boarding process, due diligence & contractual requirements. On occasions support the on-boarding process. What you'll need to succeed Strong technical and operational skills gained in an insurer or legal background A technical expert in Casualty EL/GL claims, Motor and knowledge of one or more commercial LoBs advantageous Excellent communication skills with the ability to influence stakeholders across all levels including senior management Superior knowledge of Microsoft Excel & Power BI is essential Strong financial acumen and intuition with the ability to handle large and complex issues/data Ready to take the next step in your career? We'd love to hear from you! Enjoy benefits that take care of what matters At AIG, our people are our greatest asset. We know how important it is to protect and invest in what's most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security-as well as your professional development-to bring peace of mind to you and your family. Reimagining insurance to make a bigger difference to the world American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world's most far-reaching property casualty networks. It is an exciting time to join us - across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become. Welcome to a culture of belonging We're committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG's greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations. AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to . Functional Area: CL - Claims AIG Europe S.A. (U.K. Branch) & American International Group UK Ltd
