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Customer Success Manager
Ripjar Cheltenham, Gloucestershire
The role We are seeking a dynamic, results-driven and customer-centric Customer Success Manager to join our newly formed Customer Success team, reporting to the SVP, Global Head of Customer Success. The ideal candidate is passionate about customer service, satisfaction, and success, with excellent communication skills. This is an exciting opportunity to play a pivotal role in the development and support of the Customer Success functional rollout. What you'll be doing As a Customer Success Manager, you will ensure that our customers are set up for long-term success and have a positive experience with our products and services. You will drive customer adoption and loyalty by educating our customers on how to get the most out of Ripjar while building strong relationships throughout the lifecycle of the account. You can also expect to: Build and maintain strong relationships with customers, understanding their specific needs and goals. Guide new clients through the onboarding process and ensure they understand how to effectively use the Ripjar product. Identify and address potential issues before they escalate, providing solutions and support. Collaborate with other departments in the company to achieve customer satisfaction and resolve customer issues in a timely fashion. Help customers understand and realise the full value of the product and how it aligns with their goals. Track key performance indicators (KPI's) and provide reports on customer health and satisfaction. Lead customer engagement initiatives such as executive business reviews and feature request meetings, etc. Collaborate closely with Product and Engineering to improve the product and user experience, based on feedback gathered from customers. Work with Sales to identify opportunities to up-sell and cross-sell additional product. Enhance customer training programs. Support the SVP, Head of Global Customer Success in the build out of the function. Skills and Experience: Degree in computer science, business or relevant experience and authorisation to work in the country of hire. 2 - 3 years' experience in system implementation or change management, supporting a range of customers from SMB toEnterprise customers Minimum 2 years working in a SaaS and Enterprise software company. Minimum of 3 years in a Customer Success Manager/Relationship Manager/Account Manager role. Experience working with clientsin the AML/KYC domain is preferred. Excellent communications and interpersonal skills Excellent organisational, analytical and problem-solving skills Demonstrated client relationship, communication and presentation skills Ability to travel (travel between our office and client premises may be required. Why we think you'll enjoy it here: Competitive salary DOE. 25 days annual leave + your birthday off, rising to 30 days after 5 years of service Fully remote working with occasional travel. Life assurance Private Family Healthcare Employee Assistance Programme Company contributions to your pension Enhanced maternity/paternity pay The latest tech including a top of the range MacBook Pro Offices equipped with well-stocked pantries with food, snacks and drinks when in the office
Jun 04, 2025
Full time
The role We are seeking a dynamic, results-driven and customer-centric Customer Success Manager to join our newly formed Customer Success team, reporting to the SVP, Global Head of Customer Success. The ideal candidate is passionate about customer service, satisfaction, and success, with excellent communication skills. This is an exciting opportunity to play a pivotal role in the development and support of the Customer Success functional rollout. What you'll be doing As a Customer Success Manager, you will ensure that our customers are set up for long-term success and have a positive experience with our products and services. You will drive customer adoption and loyalty by educating our customers on how to get the most out of Ripjar while building strong relationships throughout the lifecycle of the account. You can also expect to: Build and maintain strong relationships with customers, understanding their specific needs and goals. Guide new clients through the onboarding process and ensure they understand how to effectively use the Ripjar product. Identify and address potential issues before they escalate, providing solutions and support. Collaborate with other departments in the company to achieve customer satisfaction and resolve customer issues in a timely fashion. Help customers understand and realise the full value of the product and how it aligns with their goals. Track key performance indicators (KPI's) and provide reports on customer health and satisfaction. Lead customer engagement initiatives such as executive business reviews and feature request meetings, etc. Collaborate closely with Product and Engineering to improve the product and user experience, based on feedback gathered from customers. Work with Sales to identify opportunities to up-sell and cross-sell additional product. Enhance customer training programs. Support the SVP, Head of Global Customer Success in the build out of the function. Skills and Experience: Degree in computer science, business or relevant experience and authorisation to work in the country of hire. 2 - 3 years' experience in system implementation or change management, supporting a range of customers from SMB toEnterprise customers Minimum 2 years working in a SaaS and Enterprise software company. Minimum of 3 years in a Customer Success Manager/Relationship Manager/Account Manager role. Experience working with clientsin the AML/KYC domain is preferred. Excellent communications and interpersonal skills Excellent organisational, analytical and problem-solving skills Demonstrated client relationship, communication and presentation skills Ability to travel (travel between our office and client premises may be required. Why we think you'll enjoy it here: Competitive salary DOE. 25 days annual leave + your birthday off, rising to 30 days after 5 years of service Fully remote working with occasional travel. Life assurance Private Family Healthcare Employee Assistance Programme Company contributions to your pension Enhanced maternity/paternity pay The latest tech including a top of the range MacBook Pro Offices equipped with well-stocked pantries with food, snacks and drinks when in the office
Airbus
Solution Architect
Airbus
Bedrijfsomschrijving Airbus pioneers sustainable aerospace for a safe and united world. The Company constantly innovates to provide efficient and technologically-advanced solutions in aerospace, defence, and connected services. In commercial aircraft, Airbus offers modern and fuel-efficient airliners and associated services. Airbus is also a European leader in defence and security and one of the world's leading space businesses. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions and services worldwide. Job description An exciting opportunity has arisen for a Solution Architect within Airbus Cyber Security at our dynamic site in Newport, South Wales. As a Solution Architect you will report directly to the Solution Engineering Manager on the management of technical requirements; Introduction of improvements where necessary to design solutions and processes; Investigation of any design changes, and implementing them in a controlled manner. Your Tasks & Accountabilities Responsible for the certification and authorisation of all aspects of requirements devolvement, design, design proving, manufacture, integration and testing Responsible for the preparation, updating and custody of the system/ architectural specifications, drawings and other data associated with the design Promoting and supporting system design using a Model Based System Engineering approach Prepare appropriate certificate of design and its submission for acceptance Design compliance with applicable product liability issues in liaison with designated company authorities Providing Technical Expertise to high and low level technical and non-technical personnel Acting as a System Design Authority on a number of projects At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking. Many of our staff work flexibly in many different ways, including part-time. Please talk to us at interview about the flexibility you need. We can't promise to give you exactly what you want, but we do promise to be as accommodating as possible. Desired Skills & Experience Experience leading complex software/ hardware product development, integration and qualification Experience of embedded software development utilising custom hardware Experience working in an Agile product development environment Experience of all or some of the following: Cryptographic product development; Requirements Management (e.g. using DOORS); Data/ voice communications protocols (e.g. networking, network management, VOIP) ; SysML and/ or UML; Sparx System Enterprise Architect This role involves working within the UK Defence industry, requiring the applicants to be UK Nationals Only (No Dual Nationals) and able to be security cleared to a UK SC level. Not a 100% match? No worries! Airbus supports your personal growth with customized development solutions. What Airbus Can Offer You: A competitive salary with annual profit share An ever growing list of company benefits including enhanced pay for maternity, paternity, adoption and shared parental leave Very strong, very real career development options across our transnational, market leading company. Flexible hours - 37 per week with no core hours on Friday afternoons! This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
Dec 01, 2022
Full time
Bedrijfsomschrijving Airbus pioneers sustainable aerospace for a safe and united world. The Company constantly innovates to provide efficient and technologically-advanced solutions in aerospace, defence, and connected services. In commercial aircraft, Airbus offers modern and fuel-efficient airliners and associated services. Airbus is also a European leader in defence and security and one of the world's leading space businesses. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions and services worldwide. Job description An exciting opportunity has arisen for a Solution Architect within Airbus Cyber Security at our dynamic site in Newport, South Wales. As a Solution Architect you will report directly to the Solution Engineering Manager on the management of technical requirements; Introduction of improvements where necessary to design solutions and processes; Investigation of any design changes, and implementing them in a controlled manner. Your Tasks & Accountabilities Responsible for the certification and authorisation of all aspects of requirements devolvement, design, design proving, manufacture, integration and testing Responsible for the preparation, updating and custody of the system/ architectural specifications, drawings and other data associated with the design Promoting and supporting system design using a Model Based System Engineering approach Prepare appropriate certificate of design and its submission for acceptance Design compliance with applicable product liability issues in liaison with designated company authorities Providing Technical Expertise to high and low level technical and non-technical personnel Acting as a System Design Authority on a number of projects At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking. Many of our staff work flexibly in many different ways, including part-time. Please talk to us at interview about the flexibility you need. We can't promise to give you exactly what you want, but we do promise to be as accommodating as possible. Desired Skills & Experience Experience leading complex software/ hardware product development, integration and qualification Experience of embedded software development utilising custom hardware Experience working in an Agile product development environment Experience of all or some of the following: Cryptographic product development; Requirements Management (e.g. using DOORS); Data/ voice communications protocols (e.g. networking, network management, VOIP) ; SysML and/ or UML; Sparx System Enterprise Architect This role involves working within the UK Defence industry, requiring the applicants to be UK Nationals Only (No Dual Nationals) and able to be security cleared to a UK SC level. Not a 100% match? No worries! Airbus supports your personal growth with customized development solutions. What Airbus Can Offer You: A competitive salary with annual profit share An ever growing list of company benefits including enhanced pay for maternity, paternity, adoption and shared parental leave Very strong, very real career development options across our transnational, market leading company. Flexible hours - 37 per week with no core hours on Friday afternoons! This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

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