Amazon
Sr. Consultant, Customer Experience, Tech & Industry The Amazon Web Services Professional Services (ProServe) team is seeking a skilled Delivery Consultant to join our team at Amazon Web Services (AWS). In this role, you'll work closely with customers to design, implement, and manage AWS solutions that meet their technical requirements and business objectives. You'll be a key player in driving customer success through their cloud journey, providing technical expertise and best practices throughout the project lifecycle. Possessing a deep understanding of AWS products and services, as a Delivery Consultant you will be proficient in architecting complex, scalable, and secure solutions tailored to meet the specific needs of each customer. You'll work closely with stakeholders to gather requirements, assess current infrastructure, and propose effective migration strategies to AWS. As trusted advisors to our customers, providing guidance on industry trends, emerging technologies, and innovative solutions, you will be responsible for leading the implementation process, ensuring adherence to best practices, optimizing performance, and managing risks throughout the project. The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries. Key job responsibilities As an experienced technology professional, you will be responsible for: 1. Designing and implementing complex, scalable, and secure AWS solutions tailored to customer needs 2. Providing technical guidance and troubleshooting support throughout project delivery 3. Collaborating with stakeholders to gather requirements and propose effective migration strategies 4. Acting as a trusted advisor to customers on industry trends and emerging technologies 5. Sharing knowledge within the organization through mentoring, training, and creating reusable artifacts About the team Diverse Experiences - AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job below, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture - Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth - We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance - We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there nothing we can't achieve in the cloud. - Bachelor's degree required - 10+ years of experience as a contact center technology architect, enterprise IT Architect or senior contact center developer working with leading contact center technology platforms and applications, such as Avaya, Cisco, Genesys, Verint, NICE, Salesforce, etc. - Hands-on technical practitioner and individual contributor - Hands-on experience working on the design, development and deployment of contact center solutions at scale - Computer Science, Information Systems, or Engineering background preferred; Master's degree desired - 10+ years of experience building call center / collaboration / telephony platforms in a Cloud or On-Premises environment, particularly building application integration capabilities for CRM/ WFM platforms - Professional Services or Consulting experience in highly-visible customer-facing roles - Familiarity with Amazon Connect capabilities, benefits, and required deployment skills - Visible IT Industry thought leadership on relevant topics related to enterprise IT call centers and infrastructure. - Enterprise call center / telecomm implementation and operations experience - Experience implementing and optimizing AI-powered customer service solutions - Experience with AI/ML technologies in contact center applications, including Natural Language Understanding (NLU), Natural Language Processing (NLP), prompt engineering, large language model implementation, chatbot development and optimization, and AI/ML model training and fine-tuning - Serverless development experience including complex integrations with Amazon Lex, Lambda, Kinesis, Dynamo DB, Bedrock and 3rd party AI services - Software Development / DevOps experience with integrating contact center platforms, CRMs, and WFMs - Use of AWS services in distributed environments with Microsoft, IBM, Citrix, VMware, Oracle, HP, etc. - Strong verbal and written communication skills, with the ability to work effectively across internal and external organizations - Responsibility for designing, implementing and operating contact centers or telecommunication infrastructures within an enterprise environment - AWS Certified Machine Learning Engineer - Associate, AWS Certified Machine Learning - Specialty and/or AWS Certified AI Practitioner Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Sr. Consultant, Customer Experience, Tech & Industry The Amazon Web Services Professional Services (ProServe) team is seeking a skilled Delivery Consultant to join our team at Amazon Web Services (AWS). In this role, you'll work closely with customers to design, implement, and manage AWS solutions that meet their technical requirements and business objectives. You'll be a key player in driving customer success through their cloud journey, providing technical expertise and best practices throughout the project lifecycle. Possessing a deep understanding of AWS products and services, as a Delivery Consultant you will be proficient in architecting complex, scalable, and secure solutions tailored to meet the specific needs of each customer. You'll work closely with stakeholders to gather requirements, assess current infrastructure, and propose effective migration strategies to AWS. As trusted advisors to our customers, providing guidance on industry trends, emerging technologies, and innovative solutions, you will be responsible for leading the implementation process, ensuring adherence to best practices, optimizing performance, and managing risks throughout the project. The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries. Key job responsibilities As an experienced technology professional, you will be responsible for: 1. Designing and implementing complex, scalable, and secure AWS solutions tailored to customer needs 2. Providing technical guidance and troubleshooting support throughout project delivery 3. Collaborating with stakeholders to gather requirements and propose effective migration strategies 4. Acting as a trusted advisor to customers on industry trends and emerging technologies 5. Sharing knowledge within the organization through mentoring, training, and creating reusable artifacts About the team Diverse Experiences - AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job below, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture - Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth - We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance - We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there nothing we can't achieve in the cloud. - Bachelor's degree required - 10+ years of experience as a contact center technology architect, enterprise IT Architect or senior contact center developer working with leading contact center technology platforms and applications, such as Avaya, Cisco, Genesys, Verint, NICE, Salesforce, etc. - Hands-on technical practitioner and individual contributor - Hands-on experience working on the design, development and deployment of contact center solutions at scale - Computer Science, Information Systems, or Engineering background preferred; Master's degree desired - 10+ years of experience building call center / collaboration / telephony platforms in a Cloud or On-Premises environment, particularly building application integration capabilities for CRM/ WFM platforms - Professional Services or Consulting experience in highly-visible customer-facing roles - Familiarity with Amazon Connect capabilities, benefits, and required deployment skills - Visible IT Industry thought leadership on relevant topics related to enterprise IT call centers and infrastructure. - Enterprise call center / telecomm implementation and operations experience - Experience implementing and optimizing AI-powered customer service solutions - Experience with AI/ML technologies in contact center applications, including Natural Language Understanding (NLU), Natural Language Processing (NLP), prompt engineering, large language model implementation, chatbot development and optimization, and AI/ML model training and fine-tuning - Serverless development experience including complex integrations with Amazon Lex, Lambda, Kinesis, Dynamo DB, Bedrock and 3rd party AI services - Software Development / DevOps experience with integrating contact center platforms, CRMs, and WFMs - Use of AWS services in distributed environments with Microsoft, IBM, Citrix, VMware, Oracle, HP, etc. - Strong verbal and written communication skills, with the ability to work effectively across internal and external organizations - Responsibility for designing, implementing and operating contact centers or telecommunication infrastructures within an enterprise environment - AWS Certified Machine Learning Engineer - Associate, AWS Certified Machine Learning - Specialty and/or AWS Certified AI Practitioner Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Technical Resources Ltd
Cloud Solution Architect (Azure) Location: Guernsey/Jersey/Isle of Man (Re-location) Salary: £70,000/£100,000 + Relocation Package + Benefits JOB PURPOSE We are looking for a Consultant specialising in Cloud technologies that will be responsible for architecting cloud and software solutions based upon cloud services, including public cloud vendors, to deliver transformational services to clients. You'll contribute to the strategic direction and drive necessary activity to deliver the business-focused change projects. Through our partnerships with Microsoft and other leading transformation organisations you will be able to play an integral part in strategy and our customers'. You will collaborate on project planning, suggest future improvements to Enterprise Cloud service and propose technology solutions as part of Professional Services team; driving good architectural practice, including the opportunity to provide benefit from your experience and knowledge in Cloud and application migration. MAIN DUTIES AND RESPONSIBILITIES You will have successfully delivered Cloud and Infrastructure Architectures, with exposure to multiple, diverse technologies and processing environments and the ability to integrate Cloud services with customer on-premise networks. Microsoft Azure, AWS or VMWare architecture and design is highly desirable and when considering specific technical domain skills, Networking is desirable. Additionally, previous involvement with Data Centre/on-premises to Cloud migration is essential. You will own the Modern Workplace practice, setting direction, agreeing budgets, providing pre-sales support, implementations and 3rd level support as necessary. We offer a wide array of services and solutions that enable our clients to transform their business such as; private and public Cloud, Cloud enablement and migration services, Cloud connectivity, communication and collaboration, Modern Workplace solutions, security, networking and backup and disaster recovery. You will be closely aligned with the Account Management/Sales teams across the group providing account support relating to Cloud solution opportunities as well as solution designs, including but not limited to Private and public cloud, DC hosting, storage, DaaS and server virtualisation. Understanding and being part of the customer journey as a credible and trusted partner is essential. Develop an understanding of the customer business goals and strategy, and devise solutions to help them achieve their business outcomes. As a Modern Workplace & Cloud Solutions Consultant, you will have the opportunity to provide subject matter expertise on technical solutions, and act as a technical point of contact for prospects, customers, and sales teams across everything in our cloud and cloud connectivity portfolio. You will be responsible for identifying, developing and assisting with the implementation of cloud services to drive new revenue and achieve targets within the Enterprise market. You will be able to develop a cloud journey based around designed solution, business readiness, existing deployment architecture and business outcomes. You will then be able to action the journey and undertake the migration to the cloud solution on behalf of the customer. Manage and lead a small team of engineers to deliver client implementations to a high standard and quality. You will own the financial and commercial forecasting of solutions to budget for AOP planning. SkILL and experience REQUIREMENTS Possession of professional level qualifications in one or more Cloud disciplines from Microsoft, AWS or VMware Microsoft 365 and Azure experience Experience in a similar senior consultant role Experience of IT infrastructure, including hardware, operating systems, storage, virtualisation, security devices as well as backup and replication technologies. Server Migrations from on premise to cloud infrastructure, including application migrations and supporting infrastructure and technologies Microsoft 365, provisioning, and migration including DNS, AD, OneDrive and other integrated infrastructure requirements Proven background of providing great customer service. Demonstrated ability to effectively communicate by phone, in person or written. Shows initiative and acts independently to resolve problems. Demonstrated high levels of accuracy with excellent time management and organisational skills. Experience of customer relationships with the confidence and presence to successfully discuss and advise customers. Demonstrated ability to achieve successful outcomes in handling difficult situations and work with various customers and management levels. Knowledge and experience of ITIL, ISO27001 and PCI-DSS advantageous MAIN DUTIES AND RESPONSIBILITIES Migration of customer workloads to Cloud platforms. Collaboration on migration and discovery workshops and overall design. Provide professional consultancy supporting around infrastructure technologies, including Microsoft Technologies, Modern Workplace solutions, Teams, Teams Telephony and Cloud. Liaise with customers and prospects regarding design of virtual infrastructures, networks, migration, and backup/DR strategies. Develop strong collaborative relationships with enterprise teams & cloud services operational team. Liaise with the cloud team and third-party support partners on incident and problem cases. Proactively contribute to continuous service improvement with ideas and suggestions for processes, tools and other improvements Mentor and guide other team members in their specialist areas of technology. Draft and create documentation for new systems, services and technologies including procedures for handover into support Prioritise and manage your time alongside stakeholder expectations to deliver for internal and external customers whilst balancing BAU activity and projects. Assist commercial and pre-sales team in preparation of proposals, statement of work, and supporting documents for prospects. Present Cloud Services' vision, technologies and strategy to executives, technical management, and technical engineers Maintain and grow relationships with staff and technology partners, to enhance customer value. Liaise with customers and prospects regarding design of virtual infrastructures, networks, migration, and backup/DR strategies. Participate in out-of-hours, on-call retainer system if required. Provide reports on performance to senior management on a regular basis Due to the nature of this position, the postholder must hold a satisfactory Basic Police Disclosure. All disclosures of a criminal background are treated with the strictest confidence and checks will only be made in connection with suitability for a post and for no other purpose. Convictions likely to be considered relevant to this post include dishonesty and those indicating a breach of trust, due to the security requirements of the role. Please note that disclosure of a criminal record will not necessarily debar you from employment in this post - this will depend on the nature of the offence/s and the circumstances surrounding it/them.
Cloud Solution Architect (Azure) Location: Guernsey/Jersey/Isle of Man (Re-location) Salary: £70,000/£100,000 + Relocation Package + Benefits JOB PURPOSE We are looking for a Consultant specialising in Cloud technologies that will be responsible for architecting cloud and software solutions based upon cloud services, including public cloud vendors, to deliver transformational services to clients. You'll contribute to the strategic direction and drive necessary activity to deliver the business-focused change projects. Through our partnerships with Microsoft and other leading transformation organisations you will be able to play an integral part in strategy and our customers'. You will collaborate on project planning, suggest future improvements to Enterprise Cloud service and propose technology solutions as part of Professional Services team; driving good architectural practice, including the opportunity to provide benefit from your experience and knowledge in Cloud and application migration. MAIN DUTIES AND RESPONSIBILITIES You will have successfully delivered Cloud and Infrastructure Architectures, with exposure to multiple, diverse technologies and processing environments and the ability to integrate Cloud services with customer on-premise networks. Microsoft Azure, AWS or VMWare architecture and design is highly desirable and when considering specific technical domain skills, Networking is desirable. Additionally, previous involvement with Data Centre/on-premises to Cloud migration is essential. You will own the Modern Workplace practice, setting direction, agreeing budgets, providing pre-sales support, implementations and 3rd level support as necessary. We offer a wide array of services and solutions that enable our clients to transform their business such as; private and public Cloud, Cloud enablement and migration services, Cloud connectivity, communication and collaboration, Modern Workplace solutions, security, networking and backup and disaster recovery. You will be closely aligned with the Account Management/Sales teams across the group providing account support relating to Cloud solution opportunities as well as solution designs, including but not limited to Private and public cloud, DC hosting, storage, DaaS and server virtualisation. Understanding and being part of the customer journey as a credible and trusted partner is essential. Develop an understanding of the customer business goals and strategy, and devise solutions to help them achieve their business outcomes. As a Modern Workplace & Cloud Solutions Consultant, you will have the opportunity to provide subject matter expertise on technical solutions, and act as a technical point of contact for prospects, customers, and sales teams across everything in our cloud and cloud connectivity portfolio. You will be responsible for identifying, developing and assisting with the implementation of cloud services to drive new revenue and achieve targets within the Enterprise market. You will be able to develop a cloud journey based around designed solution, business readiness, existing deployment architecture and business outcomes. You will then be able to action the journey and undertake the migration to the cloud solution on behalf of the customer. Manage and lead a small team of engineers to deliver client implementations to a high standard and quality. You will own the financial and commercial forecasting of solutions to budget for AOP planning. SkILL and experience REQUIREMENTS Possession of professional level qualifications in one or more Cloud disciplines from Microsoft, AWS or VMware Microsoft 365 and Azure experience Experience in a similar senior consultant role Experience of IT infrastructure, including hardware, operating systems, storage, virtualisation, security devices as well as backup and replication technologies. Server Migrations from on premise to cloud infrastructure, including application migrations and supporting infrastructure and technologies Microsoft 365, provisioning, and migration including DNS, AD, OneDrive and other integrated infrastructure requirements Proven background of providing great customer service. Demonstrated ability to effectively communicate by phone, in person or written. Shows initiative and acts independently to resolve problems. Demonstrated high levels of accuracy with excellent time management and organisational skills. Experience of customer relationships with the confidence and presence to successfully discuss and advise customers. Demonstrated ability to achieve successful outcomes in handling difficult situations and work with various customers and management levels. Knowledge and experience of ITIL, ISO27001 and PCI-DSS advantageous MAIN DUTIES AND RESPONSIBILITIES Migration of customer workloads to Cloud platforms. Collaboration on migration and discovery workshops and overall design. Provide professional consultancy supporting around infrastructure technologies, including Microsoft Technologies, Modern Workplace solutions, Teams, Teams Telephony and Cloud. Liaise with customers and prospects regarding design of virtual infrastructures, networks, migration, and backup/DR strategies. Develop strong collaborative relationships with enterprise teams & cloud services operational team. Liaise with the cloud team and third-party support partners on incident and problem cases. Proactively contribute to continuous service improvement with ideas and suggestions for processes, tools and other improvements Mentor and guide other team members in their specialist areas of technology. Draft and create documentation for new systems, services and technologies including procedures for handover into support Prioritise and manage your time alongside stakeholder expectations to deliver for internal and external customers whilst balancing BAU activity and projects. Assist commercial and pre-sales team in preparation of proposals, statement of work, and supporting documents for prospects. Present Cloud Services' vision, technologies and strategy to executives, technical management, and technical engineers Maintain and grow relationships with staff and technology partners, to enhance customer value. Liaise with customers and prospects regarding design of virtual infrastructures, networks, migration, and backup/DR strategies. Participate in out-of-hours, on-call retainer system if required. Provide reports on performance to senior management on a regular basis Due to the nature of this position, the postholder must hold a satisfactory Basic Police Disclosure. All disclosures of a criminal background are treated with the strictest confidence and checks will only be made in connection with suitability for a post and for no other purpose. Convictions likely to be considered relevant to this post include dishonesty and those indicating a breach of trust, due to the security requirements of the role. Please note that disclosure of a criminal record will not necessarily debar you from employment in this post - this will depend on the nature of the offence/s and the circumstances surrounding it/them.
