24 jobs found

Through proprietary software and AI, along with a focus on customer delight, Sleek makes the back-office easy for micro SMEs. We give Entrepreneurs time back to focus on what they love doing - growing their business and being with customers. With a surging number of Entrepreneurs globally, we are innovating in a highly lucrative space. We operate 3 business segments: Corporate Secretary: Automating the company incorporation, secretarial, filing, Nominee Director, mailroom and immigration processes via custom online robots and SleekSign. We are the market leaders in Singapore with 5% market share of all new business incorporations Accounting & Bookkeeping: Redefining what it means to do Accounting, Bookkeeping, Tax and Payroll thanks to our proprietary SleekBooks ledger, AI tools and exceptional customer service FinTech payments: Overcoming a key challenge for Entrepreneurs by offering digital banking services to new businesses Sleek launched in 2017 and now has around 15,000 customers across our offices in Singapore, Hong Kong, Australia and the UK. We have around 500 staff with an intact startup mindset. We have recently raised Series B financing off the back of >70% compound annual growth in Revenue over the last 5 years. Sleek has been recognised by The Financial Times, The Straits Times, Forbes and LinkedIn as one of the fastest growing companies in Asia. Backed by world-class investors, we are on track to be one of the few cash flow positive, tech-enabled unicorns based out of Singapore. About the Role As the CorpSec Lead - Product Manager , you will be responsible for driving automation, compliance, and user experience across our CorpSec platforms in Singapore, Australia, Hong Kong, and the United Kingdom. This is a high-impact role for someone who thrives at the intersection of legal expertise , technical product management , and market-specific compliance . Key Responsibilities Define and own the product strategy and roadmap for the CorpSec product suite. Automate 100% of non-complex CorpSec workflows to streamline service delivery. Ensure regulatory compliance and data accuracy across SG, HK, AU, and UK. Collaborate with legal, engineering, and operations teams to build scalable products. Drive on-time compliance with corpsec filings for all clients. Monitor and improve client satisfaction (CSAT) and internal eNPS. Regularly gather feedback from delivery teams and clients to iterate and improve. Align platform databases with local regulatory frameworks for 99.9%+ data integrity . Work closely with founders and stakeholders to champion product innovation. Ideal Candidate 6+ years of Product Management experience , ideally in LegalTech or RegTech Deep understanding of Corporate Governance, Compliance processes. Proven experience managing legal or compliance-related digital products in SG, HK, AU, or UK . Strong technical acumen - you can speak the language of developers and legal ops alike. Experience with workflow automation tools and client-facing platforms. Highly analytical, detail-oriented, and passionate about user experience. Strong stakeholder management skills and experience working with cross-border teams. What We Offer Work with a global team on a mission to revolutionize the professional services space. Remote-friendly setup with high ownership and flexibility. Opportunity to own and scale one of our core product pillars. Access to learning opportunities and leadership exposure. Some other great things about working at Sleek Humility and kindness: Humility is a core attribute we hire for, which means we have a culture of not taking ourselves too seriously and being able to laugh. Kindness is also incredibly important. We are committed to creating and nurturing a diverse and inclusive environment. Flexibility: You'll be able to work from home 2-3 days per week. If you need to start early or start late to cater to your family or other needs, we don't mind, so long as you get your work done and proactively communicate. You can also work fully remote from anywhere in the world for 1 month each year Financial benefits: We pay competitive market salaries and provide staff with generous paid time off and holiday schedules. Certain staff at Sleek are also eligible for our employee share ownership plan and can share in the upside of our stellar growth trajectory as we work toward listing on a prominent stock exchange in the Asia Pacific region. Personal growth: You'll get a lot of responsibility and autonomy at Sleek - we move at a fast pace so you'll be making decisions, making mistakes and learning. There's also a range of internal and external facing training programmes we run. We're also at the forefront of utilising AI in our space and are developing a regional centre of AI excellence. It is our intention that if you leave Sleek, you leave as a more well-rounded person and professional. Sleek is also a proudly certified B Corp. Since we started our journey in 2017, we've been committed to building Sleek as a force for good. In just over 5 years, we've joined a community of industry leaders like Patagonia, Ben & Jerry's, and P&G who are building an inclusive, equitable, and a regenerative economy. We have planted over 29,271 trees to reforest our ecosystem and saved 7 tons of paper from landfills by processing over 1.4M pages through SleekSign. We aim to be Carbon Neutral by 2030.

We're are a next-generation payments business focused on powering recurring commerce. Our next-generation payment infrastructure and solutions unify and optimise customers' payment ecosystem, providing a competitive advantage and helping them achieve their goals in the digital economy. We combine this capability with exceptional sector expertise and a highly personal, tailored service focused on long-term partnerships with our customers. We're scaling as a business, so if you thrive in an environment that's constantly evolving, where purpose-driven culture is seen as an enabler toachieve the extraordinary andwhere our unique differences are celebrated, wecould be the place for you! Your Mission As a Partner Success and Onboarding Specialist , you will be part of the Operations team reporting to the Head of Partner Success and Onboarding and play a key role in providing a great experience as Acquired works to support our merchants through the onboarding process and post-live management. We are looking for a proactive and detail-oriented individual to join our growing Partner Success and Onboarding team. This role is perfect for someone who thrives in a cross-functional environment, enjoys working with new businesses, and is excited to develop their analytical and operational skillset in the fintech space. As a Partner Success and Onboarding Specialist, you will play a critical role in supporting our prospective merchants' onboarding, delivering an exceptional onboarding experience, and ensuring our CRM is kept up to date with your day-to-day activities. You will also build strong relationships with internal stakeholders and external partners, troubleshoot onboarding/post-live queries, and become a subject matter expert on our operational processes. Due to the nature of the role and our business, the expectation will be for this role to operate outside of normal working hours to best support our customers. You may be required to work a rotating and flexible shift pattern and will be required to cover 24 hours, 7 days a week. Further details of this working pattern will be discussed with you during the interview process. Sufficient notice would be provided with 30/90 days notice of any substantial change in working patterns. This is a hybrid role with a minimum of 3 days per week at our office based in London. Key Responsibilities Onboarding : Working with our Onboarding Manager to ensure all onboarding processes meet AML, KYC, KYB and regulatory standards and following the onboarding process. Working with an internal stakeholder, you will also act as the main point of contact for merchants that are being onboarded to our payments partners. Follow up on open items to maintain momentum during the onboarding process, especially for merchants involving multiple acquirers. Merchant Risk Assessment : Conduct initial reviews of merchant applications, including verifying KYC/KYB documentation. Assist in evaluating basic risk indicators such as industry type, business model, and transaction volume projections. Flag any inconsistencies, incomplete submissions, or potential high-risk elements (e.g. restricted industries, unclear ownership) for further review. CRM Management : Ensuring that all work and activities are documented within the CRM to support the business in ensuring the CRM is the single point of truth when understanding the customer sales-to-service cycle. You will also be responsible for keeping internal teams updated on the progress of each application or escalating when blockers may occur. Multi-Acquirer Support : Assist in preparing merchant documentation and risk summaries tailored to the individual requirements of multiple acquirers when a merchant is onboarded through more than one acquiring relationship. Liaise with internal teams and, where appropriate, support external communication efforts to ensure timely delivery of acquirer-specific requirements. Track and coordinate acquirer-specific onboarding tasks and escalate where requirements diverge or where clarification is needed. Training and Knowledge Development : Actively engage in ongoing training and knowledge-sharing sessions to deepen understanding of payment gateway operations, risk profiles, acquirer requirements, and general underwriting best practices. Stay current on updates to onboarding policies, new acquirer documentation standards, and any changes to internal risk criteria. Take ownership of personal development by asking questions, seeking feedback, and reviewing industry materials to build a foundation for more advanced partner success and onboarding responsibilities over time. What you'll bring Bachelor's degree or equivalent experience in Business, Finance, Economics, Technology, or a related field. 1-2 years' experience in an onboarding, underwriting, compliance and/or partnerships role in the eCommerce Digital Payments. Exceptional written, verbal, and interpersonal communication skills, with the ability to influence at all levels. Ability to work in a team that uses qualitative and quantitative targets to measure performance. Ability to collaborate effectively with cross-functional teams. Comfortable working with multiple stakeholders and managing competing priorities. Imagination - We are a creative business that prides itself on fresh thinking and "what ifs". Your ideas will help shape how we grow and work - We are all ears!

Through proprietary software and AI, along with a focus on customer delight, Sleek makes the back-office easy for micro SMEs. We give Entrepreneurs time back to focus on what they love doing - growing their business and being with customers. With a surging number of Entrepreneurs globally, we are innovating in a highly lucrative space. We operate 3 business segments: Corporate Secretary: Automating the company incorporation, secretarial, filing, Nominee Director, mailroom and immigration processes via custom online robots and SleekSign. We are the market leaders in Singapore with 5% market share of all new business incorporations Accounting & Bookkeeping: Redefining what it means to do Accounting, Bookkeeping, Tax and Payroll thanks to our proprietary SleekBooks ledger, AI tools and exceptional customer service FinTech payments: Overcoming a key challenge for Entrepreneurs by offering digital banking services to new businesses Sleek launched in 2017 and now has around 15,000 customers across our offices in Singapore, Hong Kong, Australia and the UK. We have around 500 staff with an intact startup mindset. We have recently raised Series B financing off the back of >70% compound annual growth in Revenue over the last 5 years. Sleek has been recognised by The Financial Times, The Straits Times, Forbes and LinkedIn as one of the fastest growing companies in Asia. Backed by world-class investors, we are on track to be one of the few cash flow positive, tech-enabled unicorns based out of Singapore. About the Role As the CorpSec Lead - Product Manager , you will be responsible for driving automation, compliance, and user experience across our CorpSec platforms in Singapore, Australia, Hong Kong, and the United Kingdom. This is a high-impact role for someone who thrives at the intersection of legal expertise , technical product management , and market-specific compliance . Key Responsibilities Define and own the product strategy and roadmap for the CorpSec product suite. Automate 100% of non-complex CorpSec workflows to streamline service delivery. Ensure regulatory compliance and data accuracy across SG, HK, AU, and UK. Collaborate with legal, engineering, and operations teams to build scalable products. Drive on-time compliance with corpsec filings for all clients. Monitor and improve client satisfaction (CSAT) and internal eNPS. Regularly gather feedback from delivery teams and clients to iterate and improve. Align platform databases with local regulatory frameworks for 99.9%+ data integrity . Work closely with founders and stakeholders to champion product innovation. Ideal Candidate 6+ years of Product Management experience , ideally in LegalTech or RegTech Deep understanding of Corporate Governance, Compliance processes. Proven experience managing legal or compliance-related digital products in SG, HK, AU, or UK . Strong technical acumen - you can speak the language of developers and legal ops alike. Experience with workflow automation tools and client-facing platforms. Highly analytical, detail-oriented, and passionate about user experience. Strong stakeholder management skills and experience working with cross-border teams. What We Offer Work with a global team on a mission to revolutionize the professional services space. Remote-friendly setup with high ownership and flexibility. Opportunity to own and scale one of our core product pillars. Access to learning opportunities and leadership exposure. Some other great things about working at Sleek Humility and kindness: Humility is a core attribute we hire for, which means we have a culture of not taking ourselves too seriously and being able to laugh. Kindness is also incredibly important. We are committed to creating and nurturing a diverse and inclusive environment. Flexibility: You'll be able to work from home 2-3 days per week. If you need to start early or start late to cater to your family or other needs, we don't mind, so long as you get your work done and proactively communicate. You can also work fully remote from anywhere in the world for 1 month each year Financial benefits: We pay competitive market salaries and provide staff with generous paid time off and holiday schedules. Certain staff at Sleek are also eligible for our employee share ownership plan and can share in the upside of our stellar growth trajectory as we work toward listing on a prominent stock exchange in the Asia Pacific region. Personal growth: You'll get a lot of responsibility and autonomy at Sleek - we move at a fast pace so you'll be making decisions, making mistakes and learning. There's also a range of internal and external facing training programmes we run. We're also at the forefront of utilising AI in our space and are developing a regional centre of AI excellence. It is our intention that if you leave Sleek, you leave as a more well-rounded person and professional. Sleek is also a proudly certified B Corp. Since we started our journey in 2017, we've been committed to building Sleek as a force for good. In just over 5 years, we've joined a community of industry leaders like Patagonia, Ben & Jerry's, and P&G who are building an inclusive, equitable, and a regenerative economy. We have planted over 29,271 trees to reforest our ecosystem and saved 7 tons of paper from landfills by processing over 1.4M pages through SleekSign. We aim to be Carbon Neutral by 2030.

About MoonPay Hi, we're MoonPay. We're here to onboard the world to Web3. Why? Because we think Web3 is a unique and democratising technology. It gives people back control of their money, digital identity, data, and property like nothing else before it. What we do We're the leading infrastructure company in Web3. This means we offer our partners everything from payment solutions (we call them 'Ramps') to minting software for digital collectibles, like NFTs. And over 3 0 million people around the world now trust our products - just take a look on Trustpilot. We're also big on collaborations. And we've worked on stunts, drops, and partnerships with some of the world's most prestigious and forward-thinking brands. But that's not all. We have also built our own consumer app because we wanted to see if we could build a better Web3 account. It's taken off in a big way, and we're working hard to continually improve it and to strive for perfection. So whatever your background, we're sure there's something for you here. Come help us build the future of Web3 and digital ownership. Location supported London. This role will be hybrid, and will require you to spend some portion of your time in our office. About the Opportunity Own the card product that connects 30 million users to the future of finance. MoonPay processes billions in transactions annually, and now we're betting big on Cards-a product that could fundamentally reshape how our 30m+ user base accesses their crypto wealth in everyday situations. As Senior Product Manager for Cards, you'll be the owner of a greenfield opportunity with unprecedented scale. You're not just launching another card product; you're solving the "last mile" problem that has kept crypto from mainstream adoption. With our existing relationships spanning 800+ crypto partners and major global brands already integrated, you'll have distribution advantages that most fintech startups can only dream of. What you will do Define and drive the product roadmap for MoonPay's card products, ensuring alignment with company-wide goals Lead product discovery, defining clear product specifications and gathering requirements from key stakeholders Develop strong working relationships with engineering, marketing, and design teams to deliver high-quality products Analyze product performance using data-driven insights and iterate on features to improve user experience and business outcomes Collaborate with compliance and legal teams to ensure products meet regulatory and security requirements Own the full product lifecycle from ideation to launch, including go-to-market strategies and post-launch monitoring Prioritize product features and backlog based on business goals, user needs, and technical constraints Stay ahead of industry trends in card payments, crypto adoption, and fintech to maintain a competitive edge About You 5+ years of experience in product management, with a strong focus on payments, cards, or fintech 5+ years of experience in product management, with a strong focus on payments, cards, or fintech Proven track record of launching successful products in a fast-paced, dynamic environment Strong understanding of the card payments ecosystem, including global card networks, regulatory frameworks, and digital wallet integration Experience collaborating with cross-functional teams, including engineering, design, compliance, and marketing A good understanding of De-Fi and the core concepts of on chain finance Excellent analytical skills with the ability to interpret data and make data-driven decisions Exceptional communication skills and the ability to engage with senior stakeholders and team members A self-starter with a passion for innovation and solving complex problems in the crypto and payments space Bonus Points: Previous experience in crypto or blockchain-based products A strong network in the fintech and payments space Most importantly , though, you will embody the core principles that everyone here at the MoonPay lives by. Our "BLOCK Values" are at the heart of everything we do - and they are B - Be Hungry L - Level Up O - Own It C - Crypto Curious K - Kaizen MoonPay Perks Equity package Unlimited holidays Paid parental leave Annual training budget Home office setup allowance Monthly budget to spend on our products Working in a disruptive and fast-growing industry where the possibilities are endless Freedom, autonomy and responsibility Research has shown that women are less likely than men to apply for this role if they do not have experience in 100% of these areas. Please know that this list is indicative, and that we would still love to hear from you even if you feel that you are only a 75% match. Skills can be learnt, diversity cannot. Please let us know if you require any accommodations for the interview process, and we'll do our best to provide assistance. Commitment To Diversity At MoonPay we believe that every voice matters. We strive to create a mindful and respectful environment where everyone can bring their authentic self to work, and experience a culture that is free of harassment, racism, and discrimination. That's why we are committed to diversity and inclusion in the workplace and are a proud equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other characteristic protected by law. This policy applies to all employment practices within our organization, including, but not limited to, hiring, recruiting, promotion, termination, layoff, and leave of absence. MoonPay is also committed to providing reasonable accommodations in our job application procedures for qualified individuals with disabilities. Please inform our Talent Team if you need any assistance completing any forms or to otherwise participate in the application process. Please be aware that MoonPay does not request an AI-led interview without seeing a recruiter or team member from MoonPay on video call. We won't ask for your personal identification documents or any money from you during your interview process with us. Be fraud smart! If you receive an email - claiming to be from MoonPay - but from an email address ending in anything other please be aware that this is not us.

Manager, Customer Support Department: Operations Employment Type: Full Time Location: Remote Description The ZBD app lets users jump into a universe of games and apps, connect with friends and earn Bitcoin while having fun. ZBD also empowers developers to embed bitcoin payments into video games and applications, such as podcasting and music streaming. ZBD's unique proposition enables these partner developers to better monetise their games and apps by allowing users to receive micro-rewards for actions taken in the game or app. ZBD provides this functionality by leveraging Bitcoin and the Lightning Network protocol. As ZBD scales, a positive customer experience is core to the business's success. We're looking for a seasoned Manager of Customer Support to lead and grow a world-class support team that delivers timely, empathetic, and effective service to our global user base while maintaining compliance with the ever evolving regulatory landscape that ZBD is subject to. This individual should bring a well structured, process-driven approach to Customer Support, building effective lines of communications with critical cross-functional teams and partners. Additionally, this individual should have an "automate-first" frame of mind, balancing efficiency and effectiveness in scaling the function. The business comprises almost 70 employees - across business development, marketing, compliance, operations, technology, customer success and customer support - from Los Angeles to New York, London, Amsterdam and São Paulo. ZBD is a fully remote company. We hire, retain and develop the best talent from around the world, wherever s/he/they may choose to live. As a result, every member of the ZBD team must demonstrate an ability to work independently and thrive in a remote environment. Come join us! Key Responsibilities Lead, mentor, and manage a team of customer support agents across multiple time zones. Set performance goals, KPIs, and ensure accountability for customer satisfaction, response time, and resolution metrics. Develop and optimize support workflows, ticketing systems, and knowledge base content with a bias towards leveraging automated systems and AI where possible to build further efficiency into the department. Develop deep relationships with Product, Engineering, Compliance, and Marketing teams to relay user feedback and resolve cross-functional issues. Identify support trends, pain points, and areas for proactive improvement and surface these observations to cross-functional teams and leadership. Ensure compliance with relevant financial regulations (e.g., Regulation E, MiCA, PSD2 ) when supporting users engaged in money movement, refunds, and disputes. Work closely with legal and compliance teams to stay up to date with evolving global regulatory frameworks impacting digital asset transactions. Support internal procedures for handling disputes, unauthorized transactions, and chargebacks in line with US and EU regulations. Handle high-priority escalations and sensitive cases with professionalism and discretion. Support the implementation of tools such as chatbots, AI ticket triaging, and multilingual support as the team grows. Recruit, onboard, and train new support staff to maintain high service standards. Skills, Knowledge and Expertise 5+ years of experience in customer support, with at least 2 years in a managerial or leadership role. Strong background in the fintech, crypto, or financial services industry (financial services experience highly preferred). Familiarity with regulatory and compliance frameworks relevant to customer support in the crypto/fintech space, including: Regulation E (Electronic Fund Transfer Act) in the U.S. MiCA (Markets in Crypto-Assets Regulation) in the EU Other relevant regulations such as PSD2, AMLD, and consumer protection laws Demonstrated experience supporting compliance with KYC/AML policies in customer interactions. Excellent communication skills and a customer-first mindset. Familiarity with support platforms (e.g., Zendesk, Intercom, Freshdesk). Proven ability to manage remote or distributed teams. Base level understanding of crypto/blockchain concepts and terminology. Ability to thrive in a fast-paced, high-growth, and compliance-driven environment. Experience scaling support operations in a startup or high-growth environment. Multilingual capabilities. Experience with crypto wallets, exchanges, or DeFi products. Background working with risk, legal, or regulatory teams.

About MoonPay Hi, we're MoonPay. We're here to onboard the world to Web3. Why? Because we think Web3 is a unique and democratising technology. It gives people back control of their money, digital identity, data, and property like nothing else before it. What we do We're the leading infrastructure company in Web3. This means we offer our partners everything from payment solutions (we call them 'Ramps') to minting software for digital collectibles, like NFTs. And over 3 0 million people around the world now trust our products - just take a look on Trustpilot. We're also big on collaborations. And we've worked on stunts, drops, and partnerships with some of the world's most prestigious and forward-thinking brands. But that's not all. We have also built our own consumer app because we wanted to see if we could build a better Web3 account. It's taken off in a big way, and we're working hard to continually improve it and to strive for perfection. So whatever your background, we're sure there's something for you here. Come help us build the future of Web3 and digital ownership. Location supported London. This role will be hybrid, and will require you to spend some portion of your time in our office. About the Opportunity Own the card product that connects 30 million users to the future of finance. MoonPay processes billions in transactions annually, and now we're betting big on Cards-a product that could fundamentally reshape how our 30m+ user base accesses their crypto wealth in everyday situations. As Senior Product Manager for Cards, you'll be the owner of a greenfield opportunity with unprecedented scale. You're not just launching another card product; you're solving the "last mile" problem that has kept crypto from mainstream adoption. With our existing relationships spanning 800+ crypto partners and major global brands already integrated, you'll have distribution advantages that most fintech startups can only dream of. What you will do Define and drive the product roadmap for MoonPay's card products, ensuring alignment with company-wide goals Lead product discovery, defining clear product specifications and gathering requirements from key stakeholders Develop strong working relationships with engineering, marketing, and design teams to deliver high-quality products Analyze product performance using data-driven insights and iterate on features to improve user experience and business outcomes Collaborate with compliance and legal teams to ensure products meet regulatory and security requirements Own the full product lifecycle from ideation to launch, including go-to-market strategies and post-launch monitoring Prioritize product features and backlog based on business goals, user needs, and technical constraints Stay ahead of industry trends in card payments, crypto adoption, and fintech to maintain a competitive edge About You 5+ years of experience in product management, with a strong focus on payments, cards, or fintech 5+ years of experience in product management, with a strong focus on payments, cards, or fintech Proven track record of launching successful products in a fast-paced, dynamic environment Strong understanding of the card payments ecosystem, including global card networks, regulatory frameworks, and digital wallet integration Experience collaborating with cross-functional teams, including engineering, design, compliance, and marketing A good understanding of De-Fi and the core concepts of on chain finance Excellent analytical skills with the ability to interpret data and make data-driven decisions Exceptional communication skills and the ability to engage with senior stakeholders and team members A self-starter with a passion for innovation and solving complex problems in the crypto and payments space Bonus Points: Previous experience in crypto or blockchain-based products A strong network in the fintech and payments space Most importantly, though, you will embody the core principles that everyone here at the MoonPay lives by. Our "BLOCK Values" are at the heart of everything we do - and they are B - Be Hungry L - Level Up O - Own It C - Crypto Curious K - Kaizen MoonPay Perks Equity package Unlimited holidays Paid parental leave Annual training budget Home office setup allowance Monthly budget to spend on our products Working in a disruptive and fast-growing industry where the possibilities are endless Freedom, autonomy and responsibility Research has shown that women are less likely than men to apply for this role if they do not have experience in 100% of these areas. Please know that this list is indicative, and that we would still love to hear from you even if you feel that you are only a 75% match. Skills can be learnt, diversity cannot. Please let us know if you require any accommodations for the interview process, and we'll do our best to provide assistance. Commitment To Diversity At MoonPay we believe that every voice matters. We strive to create a mindful and respectful environment where everyone can bring their authentic self to work, and experience a culture that is free of harassment, racism, and discrimination. That's why we are committed to diversity and inclusion in the workplace and are a proud equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other characteristic protected by law. This policy applies to all employment practices within our organization, including, but not limited to, hiring, recruiting, promotion, termination, layoff, and leave of absence. MoonPay is also committed to providing reasonable accommodations in our job application procedures for qualified individuals with disabilities. Please inform our Talent Team if you need any assistance completing any forms or to otherwise participate in the application process. Please be aware that MoonPay does not request an AI-led interview without seeing a recruiter or team member from MoonPay on video call. We won't ask for your personal identification documents or any money from you during your interview process with us. Be fraud smart! If you receive an email - claiming to be from MoonPay - but from an email address ending in anything other please be aware that this is not us.

Lending Operations Manager Rapid Growth PE-backed fintech lender London/Hybrid Harmonic are proud to be working with one of the UK's most disruptive fintech lenders to recruit their first Lending Operations Manager. Reporting directly into the Group Financial Controller, this is a unique opportunity to take ownership of core lending operations at the heart of a fast-scaling fintech. You will be the critical link between the finance, technology, and customer support teams, ensuring smooth, compliant, and customer-centric loan servicing across the platform. This role covers the full spectrum of lending operations - from overseeing the loan management system and customer payment flows, to reconciliation of client money accounts, and being the subject matter expert for internal and external stakeholders on servicing and operational issues. You will operate as part of a very talented but lean team, working closely with engineering, product, risk, finance and customer service to deliver operational excellence and implement/improve systems and processes as the business scales. The business currently employs 80 colleagues with this set to continue growing rapidly throughout 2026. this is a rare opportunity to build a Lending Ops function in a high growth fintech, working closely with leadership and investors, a superb platform for career progression Office space and culture: • Beautiful zone 1 offices with great connections, surrounded by bars, shops and galleries • Very customer-centric focus • Diverse team and active social scene Responsibilities: • Own and optimise day-to-day loan servicing operations, including disbursements, interest application, and fee processing • Partner with Product and Engineering to define, test, and implement improvements to the Loan Management System (LMS) • Monitor loan data integrity and manage resolution of system or transactional discrepancies • Oversee all customer payment operations - including Direct Debits, card payments, faster payments, and refunds • Lead on identifying, documenting, and resolving payment failures and edge-case interventions • Liaise with payment providers to monitor service levels, resolve issues, and ensure robust integrations • Own the reconciliation of customer funds held in client money accounts, investigating breaks and ensuring audit readiness • Ensure full compliance with client money regulations in coordination with finance and risk colleagues • Act as the internal escalation point for customer servicing queries and payment issues raised by support teams • Create and maintain process maps, training materials, and SOPs to support operational scalability • Identify and address recurring operational pain points that affect customers or internal teams Skills and experience: • Experience in operations within a high-growth fintech, financial services, or technology-led business • Exposure to loan servicing, payments, or financial operations is ideal-but not essential if you've scaled complex operational processes elsewhere • Comfortable working with tech teams on system improvements or tooling, ideally with some familiarity in platforms like Loan Management Systems, CRMs, or payment gateways • Strong analytical and reconciliation skills-experience working with client money, payment flows, or regulated funds is a bonus • Understanding of compliance or regulatory frameworks in financial services (e.g. client money rules, FCA) is helpful but not mandatory • Proactive and process-driven, with a strong bias toward documentation, scalability, and continuous improvement • Excellent communication and stakeholder skills-able to build strong relationships across finance, tech, and customer-facing teams Location: London (Hybrid) Start Date: ASAP (happy to wait a 3-month notice) Salary: £75k-90k + bonus Please get in touch with Dan at for more information. Please feel free to circulate with any friends or contacts that may be interested. Follow us on At Harmonic, we are dedicated to fostering an inclusive and equitable workplace. We actively welcome applications from individuals of all backgrounds and assure you that every candidate will be thoughtfully considered for the roles we represent, without regard to race, religion, gender expression, disability, or sexual orientation.

About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 150,000 businesses worldwide - including Brex, Rippling, Navan, Qantas, SHEIN and many more - with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 1,700 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$6.2 billion and backed by world-leading investors including Visa, Airtree, Blackbird, Sequoia, DST Global, Greenoaks, Salesforce Ventures, Lone Pine, and Square Peg, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us. Maternity cover - 9 month fixed term contract The Regulatory Compliance Manager, UK & ME will be a key member of the Global Regulatory Compliance Team at Airwallex, reporting to the Senior Director, Regulatory Compliance. This person will be responsible for the execution of the 2nd line of defence function and maintaining our licensing obligations in the United Kingdom and across the ME region. This role is based in our London office. What You'll Be Doing Regulatory liaison: Primary responsibility for reporting obligations relating to the maintenance of Airwallex licences in the UK, including quarterly, semi-annual, and annual financial and other reports, as required, and supporting similar activity throughout ME Prepare notifications and forms related to any and all reportable incidents and material changes to the company as required by the regulators Communicate and respond to all licence-related inquiries internally and from regulators and financial partners Licence maintenance and quality assurance Assist with the design and implementation of compliance testing and assurance program Identify opportunities for improved adherence to regulatory requirements and group standards, execute project plans to address any remediation/improvement efforts Support the business and other control and audit functions with projects that require 2nd line compliance input Manage escalation of material regulatory and compliance issues and queries affecting the business Organise and conduct inspections concerning possible non-compliance with regulation and established procedures and take measures necessary for further compliance Prepare and update internal handbooks to document compliance related information and obligations Training and awareness Provide compliance advice on the risks associated with new products, processes and services, on the risks associated with specific events, and on operating decisions Provide information and organise training for employees in areas related to compliance Maintain accessible regional compliance policies that are sufficient to meet local regulatory requirements and align with group policies Conduct regulatory horizon scanning, interpret and disseminate information to management and staff about regulatory changes, and adapt policies and processes accordingly What You'll Bring Bachelor's degree, a minimum of 6 years of experience in regulatory compliance in a traditional financial institution, legal/consulting firm, or combination of the above Experience in or with FinTechs is significant plus Familiarity with financial regulatory laws, rules, regulations and industry best practices in the UK Experience in dealing with the Financial Conduct Authority (experience with other financial services regulators in Europe) Familiarity with requirements in other EMEA jurisdictions is a plus (with experience in the the UAE, Israel, Netherlands or Lithuania, a significant plus) Experience with developing and/or maintaining a compliance program within a financial institution, preferably in respect of payments activity Proven track record of driving results and building effective relationships Strong writing and communications skills including the ability to articulate legal and regulatory obligations Superior attention to detail and accuracy Strong organisation and project management skills Ability to work in a fast-paced start-up environment by multitasking effortlessly and managing competing priorities under demanding deadlines Equal opportunity Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.

As the Head of 1st Line Financial Crime, you will be responsible for developing, owning, and executing the firm's financial crime controls across the customer lifecycle - from onboarding to ongoing monitoring and investigations. You'll lead a high-performing team, work cross-functionally with compliance and technology, and act as a critical 1st Line defence partner in ensuring our obligations under AML, CTF, sanctions, fraud, and conduct risk frameworks are met. What you can expect to be doing: Own and implement the 1st Line financial crime operating model across onboarding, screening, transaction monitoring, and customer reviews with an emphasis on long term scalability. Design and operate controls to meet AML, sanctions, anti-bribery & corruption, fraud, and market abuse requirements under MLRs and other applicable regulation and guidance. Act as the primary stakeholder in third party and internal financial crime technology solutions (e.g., onboarding platforms, TM tools, screening systems). Oversee operational processes for EDD and PEP/sanctions screening, ensuring adherence to SLAs and QC KPIs. Lead the investigation teams including supporting with SAR decisioning and filing in line with NCA guidance. Partner with 2nd Line Compliance/Financial Crime teams to interpret regulation and embed risk-based controls within business processes. Ensure timely and accurate MI and reporting, including dashboards for senior leadership and Board committees. Drive continuous improvement through control testing, process optimisation, and leveraging data analytics. Manage, mentor, and grow a high performing, scalable financial crime operations team. What we're looking for: Proven experience in a senior financial crime operational role within a fintech, payments firm, or investment firm. Strong understanding of the regulatory requirements in the UK , particularly as they relate to financial crime. Deep knowledge of AML, sanctions, fraud, and market abuse risk typologies and control frameworks. Experience leading operational teams performing EDD, screening, monitoring, and investigations. Familiarity with financial crime technology platforms (e.g., transaction monitoring systems, screening tools). Ability to translate complex regulatory requirements into practical, risk-based 1st Line controls. Strong stakeholder management skills, particularly with Compliance, Customer Support, Product, and Engineering. Excellent analytical, written, and verbal communication skills. Desirable Professional certification (e.g., ICA, CAMS, ACAMS). Experience scaling controls in a fast-growth or start-up environment. Knowledge of UK financial crime legislation and enforcement trends. What we're really looking for: ️ Someone with a genuine interest in Chip and is excited about being part of a fast-growing company and our mission to build the investment super app of the future. Although we're in the financial space, and under the scrutiny that comes with it, the current operations team works well together, and even sometimes with a smile. We're sure you've got the technical skills, otherwise, you would have stopped reading by now, so let us be clear on what will make us want to work with you. We want a real person, with interests outside of work, to join our team. You could be a dancer, a gamer, a musician, a parent, a hockey fan, or even that one person that still writes Twilight fan-fiction. Doesn't matter to us. At the interview stages, we will be looking for empathy, eq, fun stories, and the ability to smile even when things are tough. Working Hours Monday to Thursday: 9:00 AM - 6:00 PM Friday: 8:00 AM - 4:00 PM (Start your weekend early!) Enjoy a structured yet balanced workweek, with an early Friday finish to kickstart your weekend! PERKS Discretionary Performance-Related Bi-Annual Bonus of up to 10% (Cash) and 5% (Shares) based on your gross annual salary. Workplace pension scheme - We invest in your future with a workplace pension scheme , contributing 5% on earnings up to £50,000 . Plan ahead with confidence while you grow your career! Private medical insurance (medical history disregarded) Employee Assistance Programme Cycle to work scheme Season ticket loan Free ChipX subscription for UK-based employees We are an equal-opportunity employer and value diversity Flexible working arrangements 28 days holiday plus bank holidays, plus the days between Christmas and New Year ️ Annual training budget for courses, workshops, or conferences to help you advance your career. £30 per month Chip Fitness Benefit to suit your Mental/Physical Wellbeing Company laptop Opportunity to have a huge impact on our product while fast-tracking your knowledge, responsibility and skills in a high-growth fintech startup Our Interview Process: Video screen with someone from our Talent team Video interview with the hiring manager F2F interview with our Chief Risk & Compliance Officer Final interview with our Financial Crime Manager & Team Lead About Chip Our mission is to make our customers wealthy. We're building the wealth super app of the future. An app to build your long-term wealth across savings, investments and pensions. We use technology to break down barriers so users can invest like the ultra-wealthy, giving them one simple place to manage, grow and protect their wealth. The Sunday Times listed Chip as the 6th fastest growing tech company in Britain and we're not slowing down. Chip serves over 300,000 active customers and looks after over £5billion in assets. These customers trust us to build the most amazing product we can, so working at Chip comes with real purpose. Chip is being built by a fast-growing team of designers, developers, customer service professionals, marketers, banking experts, and entrepreneurs. Our funding story though is a little different. Chip is one of the most crowd-funded businesses in Europe, having raised over £50m from 29,000 investors, over 9 years. Crowdfunding is in our DNA and only Brewdog has more investors than Chip. Our vision We know planning for your future can be a tedious, daunting task often avoided, so we want to change that. We're building the wealth app for our community, giving them one place for saving and investing. We're giving customers control and guidance to effortlessly build their long-term wealth using award-winning tech, while celebrating their achievements along the way. Who we are Chip has a creative and diverse team of 180, from all different backgrounds and industries. We're driven and passionate people, but no one takes themselves too seriously. Don't just take our word for it. We have a few awards under our belt, including Best Personal Finance App at the 2022 & 2024 British Bank Awards. Our Values Be ACCOUNTABLE Everything you do matters, Care about the end result, Challenge the norm, Disagree, yet commit to making it happen once a decision has been made, Do the best job possible Be BOLD Share our Ambition and do your bit to achieve it, Innovate: challenge the norm, break the mould and make it happen, Set goals that truly align with our mission, Do your best for our customers Be COLLABORATIVE Work cross-functionally - we win as a team, Build strong relationships based on trust, Treat others fairly and respectfully, Hold others to account, Be supportive and inclusive, Have fun together Equal Opportunities We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. Note to Agencies Chip does not accept unsolicited CVs from recruiters or employment agencies in response to any of our live roles on our career page. Chip will not consider or agree to payment of any referral compensation or recruiter fee relating to these unsolicited CVs. Chip explicitly reserves the right to hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited CVs, including those submitted to hiring managers, are deemed to be the property of Chip.

London About Cleo At Cleo, we're not just building another fintech app. We're embarking on a mission to fundamentally change humanity's relationship with money. Imagine a world where everyone, regardless of background or income, has access to a hyper-intelligent financial advisor in their pocket. That's the future we're creating. Cleo is a rare success story: a profitable, fast-growing unicorn with over $200 million in ARR and growing over 2x year-over-year. This isn't just a job; it's a chance to join a team of brilliant, driven individuals who are passionate about making a real difference. We have an exceptionally high bar for talent, seeking individuals who are not only at the top of their field but also embody our culture of collaboration and positive impact. If you're driven by complex challenges that push your expertise, the chance to shape something truly transformative, and the potential to share in Cleo's success as we scale, while growing alongside a company that's scaling fast, this might be your perfect fit. The Role: As Cleo's Senior Product Manager for Payments Intelligence, you will take ownership of the payment systems that optimise how and when we take payments to balance revenue and costs, while preserving customer trust. This pivotal role is central to reducing payment arrears and minimising involuntary churn while keeping Cost of Goods Sold under control, ensuring that our users can continuously access Cleo's features without disruption. You will work closely with a cross-functional team including Engineers, ML engineers and Analytics to enhance our Payments Systems including Payments Decision Engine (PDE) and lead strategic initiatives that effectively balance user trust, revenue impact, and cost efficiency. What You'll Do: Strategic Leadership: Direct the end-to-end repayments strategy, designing and refining payment flows to boost success rates while maintaining a seamless customer experience and keeping COGS under control. Problem Resolution: Address high-stakes challenges by developing intelligent retry logic and recovery workflows, thus safeguarding revenue and preventing customer alienation. Commercial Insight: Conduct detailed analyses of payment success rates, processing fees, and cost trade-offs to optimize Cleo's payment architecture and methods. Regulatory Navigation: Guarantee compliance with complex US payment regulations, including NACHA rules and card network policies. Cross-Functional Collaboration: Partner with teams across ML, engineering, analytics, compliance, commercial and customer support to scale systems that handle millions of transactions daily. User Advocacy: Combine empathy and pragmatism to create transparent payment processes that align with customer expectations and enhance trust. About You: ML Acumen: Demonstrated experience collaborating with ML teams to optimise decision engines, translating business objectives into ML-driven outcomes. Consumer Product Insight: Proven background in dynamic consumer-focused product companies, with a strong sense of how to align customer needs with business impacts. Experience in fintech or subscription-based models is a plus. Execution: Experience launching complex payment systems and crafting long-term experimentation plans. Data Proficiency: You're deeply familiar with success rate metrics, COGS, and LTV, with the expertise to influence them positively. Technical and Regulatory Knowledge: Comfort discussing technical details such as APIs, retry logic, and the strategic reasoning behind US payment regulations. Bonus Points You've got expertise in US Payments: Deep understanding of US payment mechanisms, including ACH, recurring payments, card-on-file systems and experience with open banking payments is also a plus, along with familiarity with major payment processors. Why Join Cleo? Impact at Scale: Take charge of a crucial system that is integral to Cleo's scaling efforts, directly affecting our users' financial health. Innovative Environment: Collaborate with engineers, analysts and ML engineers to develop sophisticated, adaptive systems. Visibility and Influence: Work closely with executive leaders on mission-critical initiatives, ensuring significant contributions are visible and impactful. What do you get for all your hard work? A competitive compensation package (base + equity) with bi-annual reviews, aligned to our quarterly OKR planning cycles. You can view our public progression framework and salary bandings here: (this role is PM3 level and we can pay up to £102,500) Work at one of the fastest-growing tech startups, backed by top VC firms, Balderton & EQT Ventures. A clear progression plan. We want you to keep growing. That means trying new things, leading others, challenging the status quo and owning your impact. Always with our complete support. Flexibility: We can't fight for the world's financial health if we're not healthy ourselves. We work with everyone to make sure they have the balance they need to do their best work. Work where you work best: We're a globally distributed team. If you live in London we have a hybrid approach, we'd love you to spend one day a week or more in our beautiful office. If you're outside of London, we'll encourage you to spend a couple of days with us a few times per year. And we'll cover your travel costs, naturally. Other benefits: Company-wide performance reviews every 6 months. Generous pay increases for high-performing team members. Equity top-ups for team members getting promoted. 25 days annual leave a year + public holidays (+ an additional day for every year you spend at Cleo, up to 30 days). 6% employer-matched pension in the UK. Private Medical Insurance via Vitality, dental cover, and life assurance. Enhanced parental leave. 1 month paid sabbatical after 4 years at Cleo. Regular socials and activities, online and in-person. We'll pay for your OpenAI subscription. Online mental health support via Spill. Workplace Nursery Scheme. And many more! We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds. If there's anything we can do to accommodate your specific situation, please let us know.

Are you passionate about delivering seamless IT services and optimizing vendor relationships in a cloud-driven environment? At Thredd, we're looking for a Service Delivery Manager to drive excellence in IT service management, vendor performance, and cost optimization. This role is critical in ensuring our services run smoothly, SLAs are met, and industry standards are upheld-all while keeping costs in check using FinOps best practices. As a key liaison between internal teams and external partners, you'll work with cloud vendors, outsourced engineering teams, and business stakeholders to maintain high service quality, swiftly resolve incidents, and continuously enhance service delivery. What You'll Be Doing Service & Vendor Management: Oversee third-party vendors, ensuring seamless service delivery, SLA compliance, and contract adherence. Incident & Problem Resolution: Drive incident response strategies, minimizing downtime and ensuring business continuity. Cost Optimization & FinOps: Manage cloud and IT service budgets, track costs, and implement savings strategies without compromising quality. Data & Analytics: Use tools like Power BI/Tableau to monitor performance, generate insights, and enhance decision-making. Innovation & Automation: Identify opportunities to streamline workflows, automate processes, and improve efficiency. Compliance & Governance: Ensure adherence to industry regulations (GDPR, SOC2, etc.), conducting audits and enforcing security controls. What We're Looking For Proven experience in IT service management, vendor management, or technology operations within cloud-centric or highly regulated industries. Strong background in managing service delivery across third-party vendors, cloud platforms, and outsourced engineering teams. Experience with FinOps or cloud cost management tools to track and optimize IT service expenses. Advanced data analysis skills with tools like Power BI, Tableau, or Python. Technical expertise in high-availability systems, cloud architectures, and performance optimization. Understanding of regulatory compliance in financial services (e.g., GDPR, SOC2). Excellent stakeholder management skills-able to liaise between tech teams, vendors, and leadership effectively. About Us We are Thredd, formerly Global Processing Services. Thredd sits at the heart of the global payments revolution, processing billions of transactions annually across 44 countries for the world's leading FinTechs, digital banks, and embedded finance providers. We are certified by Mastercard and Visa to process and manage any credit, debit or pre-paid card transaction globally. We enable the emerging payments industry to deliver breakthrough innovations through a unique combination of proprietary technology, its people and partners. Why Join Thredd? At Thredd, we power the next generation of fintech pioneers, including Monzo, Revolut, and Starling Bank. As a leader in modern payments processing, we combine cutting-edge technology with hands-on support to drive innovation in digital banking, lending, crypto, and embedded finance. Join us in shaping the future of payments technology-apply today!

Role overview Join Fresha as a Senior Product Manager, reporting directly to the Head of Product, and play a pivotal role in driving innovation and growth. You'll lead the strategy and roadmap for key sales features like memberships, taxes, and checkout flows, collaborating with executives and cross-functional teams to deliver impactful, high-quality solutions. With 5+ years of product management experience in fintech or POS systems, this is your chance to shape the future of sales workflows at a fast-growing, global company. This is a great opportunity for someone looking to work in a fast-paced and changing environment, who likes to work autonomously, enjoys a challenge, and wants to make an impact. To foster a collaborative environment that thrives on face-to-face interactions and teamwork, the team works from our dog-friendly office four days per week, with the flexibility to work remotely on Wednesdays. This role will be based in our London office, 2 min from Old St. What You Will Be Doing Partnering with internal stakeholders, including executives and cross-functional teams, to define and execute Fresha's B2B banking and expense management strategy. Communicating the product vision, roadmap, and results to stakeholders, ensuring alignment with business objectives. Conducting market and user research to understand financial operations for businesses, including bank accounts, payments, and expense management. Developing a product strategy for B2B banking features such as virtual and physical payment cards, automated expense tracking, business bank accounts, and bill payments. Driving the product roadmap, prioritising features that streamline financial workflows, improve cost control, and enhance banking integrations. Leading end-to-end product development, from ideation to launch, ensuring timely delivery and high-quality execution. Collaborating with engineering, design, compliance, and finance teams to define product requirements, focusing on security, regulatory requirements, and seamless user experience. Monitoring and optimising key performance metrics such as transaction volume, user adoption, and revenue impact. What we are looking for Experience: 5+ years of product management experience, preferably in fintech, B2B banking, or expense management. Data-Driven: Strong analytical skills, with the ability to leverage financial and operational data to drive product decisions. Communication: Excellent stakeholder management and leadership skills, with the ability to work across teams in a fast-paced environment. Customer-Centric: Passion for solving financial pain points for businesses and delivering intuitive banking and expense management solutions. Entrepreneurial: Hands-on approach, comfortable in a scale-up environment with evolving priorities. Domain Expertise: Extra credit for PMs with experience working on financial products such as business accounts, corporate cards, spend management, or payment automation. Agile Practitioner: Comfortable working in an agile development environment with iterative and user-focused methodologies. Interview Process Screening Call: A 30-minute video call with a member of the Talent Team. First Stage: A 45-60-minute video call with the Hiring Manager to discuss your experience and the role in detail. Second Stage: A 90-minute in-person presentation with the Hiring Team to showcase your skills and approach to problem-solving. We aim to complete the interview process and provide feedback within two weeks. Every application is reviewed manually by our Talent Team. While we strive to assess applications within 7 days, the high volume of interest from talented candidates may occasionally extend this timeline. About Fresha Fresha is the world's leading marketplace platform for beauty and wellness, trusted by millions of consumers and businesses globally. With over 110,000 businesses and 450,000 professionals using the platform, Fresha has processed more than 1 billion appointments to date. Headquartered in London, UK, Fresha operates across 12 global offices spanning North America, EMEA, and APAC. Fresha enables consumers to discover, book, and pay for beauty and wellness appointments with local businesses via its marketplace. For beauty and wellness professionals, Fresha provides an all-in-one, subscription-free platform for managing their operations, offering intuitive software and financial technology solutions. The Fresha ecosystem equips businesses with everything they need to thrive, including tools for appointment scheduling, point-of-sale, client management, marketing automation, loyalty programs, product inventory, and team management. Through its consumer marketplace, Fresha unlocks new revenue opportunities for partner businesses by leveraging the power of online bookings and automated marketing. Advanced integrations with platforms like Instagram, Facebook, and Google further amplify its reach, helping businesses connect with new customers and grow their revenue.

We are a technology-driven payments company with a mission to make money easy. We aim to reduce trade friction, improve the user experience, and speed up economic progress everywhere. By leveraging open banking, Crezco embeds domestic and international account-to-account (A2A) payments into B2B platforms, such as Xero's UK Bill Payment solution. We do not believe businesses want to love their bank; they want the job done (JTBD). We are at the start of an exciting journey having established both product-market-fit and a go-to-market strategy, but there is 100x more to do. We are ambitious, and we will keep growing. About the role: Crezco is a venture capital-backed regulated payments company. The candidate will be the sole lead of Crezco's legal and compliance requirements. The candidate will need to create, implement and manage legal and compliance policies and procedures. From a compliance perspective, a key outcome will be to successfully lead Crezco's further regulatory license applications and compliance audits. We believe both legal and compliance functions can be business enablers. We build user-centric products, and we should adopt the same user-centric care with our compliance and legal requirements, whether the intended audience are our colleagues, customers, shareholders, financial services partners, or the regulator. Documents and procedures adopted can be simple and accurate without complexity. This is a 'leadership' role and you will work very closely with the CEO and other senior leaders at Crezco. The type of work we expect EMI license application: Crezco is presently regulated as an API, but a key outcome will be successfully managing Crezco's EMI license application with the UK FCA. Legal & compliance policies and procedures: ensuring Crezco adopts and/or implements the correct legal/compliance policies and procedures that include, but are not limited to, the following: AML policies, data protection rules, privacy policies, employment contracts, various terms & conditions, engagement letters, customer agreements, shareholder agreements, and articles. Regulatory reporting and requirements: leading Crezco's second line of defense to ensure compliance with applicable laws and standards while actively engaging with the FCA as a key stakeholder in Crezco's future. Third-party banking partner engagement: Crezco partners with various third-party financial institutions; the role will require actively engaging with existing partners and potential new partners to ensure our products and services are recognized for their compliance excellence. What you will need to be successful: Track record of building and establishing efficient processes and procedures. 5+ PQE years working at a regulatory payments/fintech scale-up with strong existing knowledge of financial crime risk management, know-your-customer/business (KYC/B) checks, transaction monitoring, and sanctions screening. Excellent academic and law firm credentials. Supportive requirements: Experience working with product and engineering teams. Direct experience working with regulators on license applications. Senior management and leadership experience. Skill requirements: Excellent project management skills. Strong communication skills (written and verbal). Positive, friendly, and optimistic. Wants to work in a start-up. A smart creative (know-how + creativity). Ambitious/hardworking. Celebrates team successes. Values great user experiences. Crezco's values are customer centricity, collaboration, innovation, outcome-driven, and human. These are not just 'words', but were selected by all Crezconauts. We are also ambitious, hard-working, excellent communicators, take ownership and accountability seriously, and we want to build something special together. This is our journey; it will not be easy, but it will be rewarding. Benefits: Equity options. Access to company pension and health insurance plans. Flexible working: work from home or our London office. Company retreats and strategic off-sites. Interview Process: Initial call with CEO (25 mins). Our CEO asks a fixed list of questions to every candidate. A technical/role-based interview with the CEO, Head of Customer Operations, and/or Chief of Staff. You will be sent some questions ahead of the interview to help you prepare your answers (50 mins). Crezco value alignment call with a Crezconaut (20 mins). Minimum two professional reference requests (CEO would like to speak with two prior managers).

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. About The Opportunity Ready to lead operations at one of the world's leading crypto exchanges? OKX is looking for a dynamic and strategic UK Head of Operations to drive our day-to-day operations and shape the future of our UK business. Reporting directly to the UK CEO, you will be at the forefront of managing high-impact projects, optimising platform operations, and ensuring full compliance with current and future licensing requirements. From leading product rollouts and setting up payment systems to integrating crypto custody solutions, you will play a pivotal role in aligning innovation with regulatory standards. This is your chance to spearhead transformative initiatives, refine operational processes, and collaborate across teams locally and internationally to drive efficiency and business growth. You will define key performance metrics (KPIs & KRIs), leverage data-driven insights, and influence strategic decisions that shape OKX's product and commercial direction. If you're a results-driven leader with a passion for fintech and crypto, we want to hear from you! Key Responsibilities Strong analytical mindset, with a sharp ability to assess business operations and uncover key insights that drive meaningful improvements. Exceptional communication and presentation skills, with the ability to translate complex concepts into clear, compelling narratives tailored to diverse audiences. Oversee key projects within the UK entity, including product launches, licensing, and crypto & payment solutions, by working closely with teams across various local and international stakeholders such as Product & Engineering, Legal, Compliance, and Finance. Identify and implement new solutions by collaborating with internal stakeholders and external providers to ensure compliance and smooth integration, addressing any challenges related to crypto custody and fiat on/off ramp. Oversee UK custody operations by ensuring proper security measures and reconciliation processes to protect client assets while improving custody practices in line with industry standards. Oversee payment operations for both e-money and cryptocurrency transactions, maintaining smooth processing, building strong relationships with banks and payment providers, and ensuring compliance with AML, KYC, and other regulations. Track and analyse key business performance indicators (KPIs) for crypto and e-money operations, providing regular reports and recommendations to senior leadership to drive improvements. Support the CEO by managing special projects and high-priority tasks, ensuring timely execution by adjusting resources and priorities as needed. What We Look For In You Proven experience in an operations leadership role within the cryptocurrency, fintech, and/or payments industry. Strong understanding of crypto digital assets, custody, EMI payments integration, and the UK regulatory environment. Demonstrated ability to lead complex projects and cross-functional teams effectively. Exceptional analytical and strategic thinking skills, with a results-driven mindset. Experience implementing operational efficiencies and scalable processes in fast-paced environments. Strong interpersonal and communication skills, capable of collaborating with stakeholders at all levels. Ability to work in a dynamic and evolving regulatory landscape while maintaining a proactive approach to compliance and operational excellence. Commercial awareness and business acumen. Extensive experience in steering company-wide planning initiatives for hyper-growth businesses, ensuring strategic alignment and delivering strong, measurable outcomes in future cycles. Nice to Haves In-depth knowledge of AML, KYC, and other compliance frameworks within the UK digital assets and payments framework. Strong adaptability and resilience in high-pressure environments. Self-driven and highly motivated with a passion for operational excellence and business growth. Prior experience in a leadership role supporting strategic initiatives in crypto and/or electronic money services. Perks & Benefits Competitive total compensation package Learning & Development programs and education subsidy for employees' growth and development Various team building programs and company events Wellness allowances Comprehensive healthcare schemes for employees and dependants More that we love to tell you along the process! Apply for this job indicates a required field First Name Last Name Email Phone Location (City) Resume/CV Accepted file types: pdf, doc, docx, txt, rtf Are you eligible to work in the location of which this job post is posted in? Select Will you require visa sponsorship now or in the future? Select Where are you currently employed or where were you last employed? What is your notice period to your current employer? Select

Our Story Hello there. We're Zopa. We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don't like about finance and does the opposite. We're redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre - we've built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at ! We're incredibly proud of our achievements and none of it would be possible without the amazing team here. It's not just industry awards we're winning, we've also been named in the top three UK's Most Loved Workplaces. If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you'll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on The Second Line Technology Risk Team owns the framework for managing technology risk at Zopa, and is responsible for advising and challenging the business to ensure the security and resilience of our technology infrastructure, systems, and data assets. The team is responsible for risk oversight of the first line, training and assurance activity, designed to ensure that defined frameworks and standards are adhered to and that Zopa is managing its technology risk exposure within the bank's risk appetite. We are seeking an experienced second line technology risk manager to support the ongoing development of the technology risk framework and the processes that support it. This position requires a dynamic and analytical thinker who can partner with our various technology and information security teams to provide effective review, challenge, oversight, and assurance of technology risk assessments and decision-making by the business. The role is an exciting opportunity for a technology risk manager motivated by driving change and contributing to responsible growth and a truly customer-centric experience. A day in the life: You'll be working closely with the Director of Operational Risk, Head of Technology Risk and senior technology and risk leaders from across the business. Developing and implementing technology risk frameworks. Providing oversight and ensuring compliance with tech risk standards and regulations. Conducting independent testing and challenge of technology and information security controls and their effectiveness. Utilising data, analytics and AI to identify issues, trends and potential vulnerabilities. Working with 1st line risk to embed risk management standards. Improving the quality of discussion and debate around technology and information security risk - ensuring appropriate escalation, a consistently evolving approach to MI and controls and clear expectation setting. About you: Knowledge and expertise in modern, cloud-based architectures - including networking and security foundations, cloud development patterns, and data management fundamentals. Experience of working in the financial services, banking, or fintech sector. An understanding of the regulatory landscape governing financial institutions, including, cloud service providers, operational resilience, and tech outsourcing (e.g. DORA & CTP). Good working knowledge of security industry frameworks such as ISO27001, SOC2, & NIST. Familiarity with payments best practices and controls including PCI DSS. Knowledge of industry best practice in the design of key technology controls and experience in challenging their effectiveness. An understanding of third party technology risk management, including assessing the effectiveness of vendor and external partner controls. An understanding of incident management practices and experience of challenging the effectiveness of responses to technology and security-related incidents. Flexible working? Yes please! At Zopa we value flexible ways of working. We understand the benefits of face-to-face collaboration and the importance of a good work-life balance. Our teams work in a hybrid manner, from our vibrant UK offices and the comfort of their own homes, at a frequency that suits the team and the work they do. Not only that - you'll also have the option of working from abroad for up to 120 days a year! But no matter where you are, we'll make sure you've got everything you need to thrive, both in your work and home life, from day one. Subject to having the right to work in the country of choice Diversity Statement Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments.

Data Scientist - Regulatory Scanning Initiative About Vixio: Vixio is a leading Regulatory Technology (RegTech) platform created to remove the risk of non-compliance in the payments, gambling and financial industries. We deliver comprehensive, time-sensitive, and actionable regulatory intelligence for the payments and gambling sectors across the globe, where rules differ from one jurisdiction to the next. Today, the Vixio platform provides raw information on regulations spanning more than 180 jurisdictions worldwide. Our mission is to empower businesses to efficiently manage and meet their regulatory obligations through our innovative SaaS tools. About the role: We are looking for an experienced Lead Data Scientist to spearhead the data science efforts within our Regulatory Scanning Initiative. The ideal candidate will have a strong background in data science, machine learning, and predictive analytics, with a proven ability to lead projects and teams. This role involves developing and implementing advanced data processing and analysis techniques to enhance our regulatory scanning capabilities, increase operational efficiency, and expand our coverage to multiple industries and jurisdictions. Key Responsibilities: Leadership and Strategy: Providing strategic direction and technical guidance for data science inititices Collaborate with the Head/Manager of Regulatory Scanning to define and execute data science strategies that align with business objectives. Mentor and develop analysts, fostering a culture of continuous learning and innovation. Data Processing and Modeling: Design and implement data pipelines for ingesting and processing large volumes of regulatory data from diverse sources. Develop machine learning models and algorithms for data categorization, contextualization, and predictive analytics. Ensure the accuracy, quality, and relevance of data insights provided to internal stakeholders and customers. Predictive Analytics and Trend Analysis: Leverage predictive analytics to identify emerging regulatory trends and potential future changes. Create models to forecast the impact of regulatory changes on different industries and jurisdictions. Develop and refine methods for prioritizing regulatory updates based on customer relevance. Collaboration and Integration: Work closely with product managers, developers, and regulatory analysts to integrate data science solutions into Vixio's technology stack. Collaborate with other departments to ensure data-driven decision-making and alignment with overall business goals. Communicate complex data insights in a clear and actionable manner to non-technical stakeholders. Innovation and Continuous Improvement: Stay up-to-date with the latest advancements in data science, machine learning, and artificial intelligence. Identify and implement new tools, techniques, and technologies to enhance data processing and analysis capabilities. Continuously improve data science workflows and methodologies to increase efficiency and effectiveness. Qualifications: Education: Bachelor's or Master's degree in Data Science, Computer Science, Statistics, or a related field. A Ph.D. is a plus. Experience: Proven experience as a Data Scientist, with a track record of successfully leading data science projects. Strong expertise in machine learning, statistical modeling, and predictive analytics. Experience in RegTech, FinTech, or related industries is highly desirable. Demonstrated experience in managing and mentoring teams. Technical Skills: Proficiency in programming languages such as Python, R, or similar. Experience with machine learning frameworks (e.g., TensorFlow, Scikit-learn). Strong knowledge of SQL and database management. Familiarity with big data technologies (e.g., Hadoop, Spark) and cloud platforms (e.g., AWS, Azure). Soft Skills: Excellent problem-solving and analytical skills. Strong communication and interpersonal skills. Ability to work in a fast-paced, dynamic environment and manage multiple priorities. Preferred Qualifications: Experience with natural language processing (NLP) and text analytics. Knowledge of regulatory frameworks and compliance requirements. Familiarity with agile development methodologies.

Enjoy being part of a fast growing Fintech specialising in Payment solutions to the corporate and global enterprises. This is a newly created role, managing five teams and reporting into the Group Treasurer. With the right approach and performance, this position is well-placed to be seen as a stepping-stone to the Group Treasurer role. Role Description Your role will coordinate and consolidate the businesses efforts across their complex global Treasury function. This role will be on the hook for empowering the centralized pillars delivering Capital Management, Liquidity Management, Safeguarding Policy, Reconciliations and Bank Relationship Management. The Treasury team underpins the businesses ability to ensure financial stability and regulatory compliance, and has the potential to drive efficiency and innovation across their enterprise product portfolio. This Senior Director will be comfortable balancing hands-on technical decision making, with big-picture leadership and strategic decision-making. The incoming leader will manage a lean and high-performing team of 10-15, including a range of seniorities and will need to collaborate with a variety of cross-functional teams and stakeholders across multiple domains. Role Requirements Experience in Payments, FinTech or broader FS; and expertise working in highly-regulated environments, ideally with scale across multiple geographies and exposure to complex operational Treasury challenges Strong leadership skills, in particular managing experienced managers Proven experience working and resolving issues with a varied set of stakeholders across multiple levels, ranging from Board Directors to Sales leaders, Product Managers, Legal Counsel and Finance colleagues Comfort translating low-level technical challenges (e.g. Treasury/Operational) into high-level, strategic decision-making and able to consider and articulate the impact on wider business goals and deliverables A strong ability to lead discussions with regulators and auditors

Manage the Finance responsibilities for each deal from deal inception to contract signing, including: Modelling particularly complex investment deals, ensuring they fit AE/MS&A/FinTech team and Client expectations, are aligned with the budget and meet all enterprise level criteria where possible. Anticipating conflicts that might arise, preparing alternative scenarios as appropriate. Support the FiaB process, including maintaining up to date FiaB model. Conducting highly technical and complex data analysis, modelling and forecasting aimed at establishing the level of sign on, performance-related and other incentives Visa is prepared to offer to new customers or existing customers expanding their business with Visa. Advising on financial deal structures which are compelling to customers whilst safeguarding Visa's financial and legal position and enabling achievement of growth objectives. Communication of financial risks to management decision makers. Ensuring compliance with Visa's governance. Ensuring approved financial terms are accurately reflected in final contracts. Providing commercial insight and context for CIAs and where required, challenging client assumptions to ensure that a robust view of the clients' current portfolios, future projected growth, and clarification of client requirements which will form the basis upon which Visa will construct offers. Preparation of briefing documents where necessary for executive level stakeholders including global decision-making (GIG and GPIC). Partner with Contract Management, MS&A, Fin Teach team and RMDs/Account Executives to ensure delivery of successful CIAs, ensuring the enterprise level prioritisation is maximised. Works with the legal team in understanding key regulatory and contractual terms that must be adhered to in determining the acceptability of deals. Involvement in the annual budgeting and forecasting process regarding non-traditional incentive deals. This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs. Minimum Requirements: • Accountancy Qualification (CIMA/ACA/ACCA) or MBA • Educated to degree level or equivalent • Extensive experience of working in a Finance department, preferably with some experience of Finance support for commercial decision-making. • Demonstrated expertise on payments business. • Substantial experience running complex data analysis and modelling. Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.