We're Hiring: SSIS Expert / Integrations Engineer Location: Leatherhead (Hybrid) Type: Full-Time Are you an SSIS expert looking for a high-impact role where your skills will directly drive the success of business-critical systems? We're looking for a skilled Integrations Engineer to lead the development, support, and optimisation of enterprise-wide data integration solutions-and to act as a trusted deputy to the Integration Manager . About the Role You'll take ownership of maintaining and improving integration pipelines, proactively resolving issues, and leading design and development initiatives using SSIS and Azure Data Factory . You'll also be the technical point of contact across multiple teams and act as 3rd line support for escalated incidents. What You'll Do Configure and manage SSIS integrations, ensuring accurate and secure data transfers Monitor, troubleshoot, and resolve integration issues, managing a ticket queue (e.g., via ServiceNow) Lead the design of new and existing data pipelines, adhering to change control processes Collaborate with stakeholders-including BAs, PMs, Architects, and Infrastructure teams Deputise for the Integration Manager during technical meetings, escalations, or design reviews Ensure integrations are secure, compliant, and well-documented What We're Looking For Deep experience with SSIS and SQL Server in an enterprise environment Strong proficiency in T-SQL , stored procedures, and complex ETL logic Familiar with Azure Integration Services (e.g., Logic Apps, ADF, Service Bus, Functions) Comfortable working with Git , Azure DevOps , and unit testing practices Knowledge of common data formats: CSV, JSON, XML, Parquet Ability to lead integration designs with minimal rework required Preferred Qualifications Certification in SSIS or relevant Microsoft technologies Proven track record of delivering robust integration solutions Key Skills & Traits Clear and confident communicator across technical and non-technical teams Detail-oriented with a strong focus on accuracy and performance Excellent problem-solving, time management, and documentation skills Able to juggle multiple integration workflows and priorities Strong sense of ownership and a passion for continuous improvement Why This Role? This is a great opportunity to be part of a collaborative, technically strong team where you'll have real influence over system design, data architecture, and delivery quality. Occasional travel may be required to other company offices or project sites. Sound like a good fit? Apply now or message us directly to explore how you can make an impact.
Jun 18, 2025
Full time
We're Hiring: SSIS Expert / Integrations Engineer Location: Leatherhead (Hybrid) Type: Full-Time Are you an SSIS expert looking for a high-impact role where your skills will directly drive the success of business-critical systems? We're looking for a skilled Integrations Engineer to lead the development, support, and optimisation of enterprise-wide data integration solutions-and to act as a trusted deputy to the Integration Manager . About the Role You'll take ownership of maintaining and improving integration pipelines, proactively resolving issues, and leading design and development initiatives using SSIS and Azure Data Factory . You'll also be the technical point of contact across multiple teams and act as 3rd line support for escalated incidents. What You'll Do Configure and manage SSIS integrations, ensuring accurate and secure data transfers Monitor, troubleshoot, and resolve integration issues, managing a ticket queue (e.g., via ServiceNow) Lead the design of new and existing data pipelines, adhering to change control processes Collaborate with stakeholders-including BAs, PMs, Architects, and Infrastructure teams Deputise for the Integration Manager during technical meetings, escalations, or design reviews Ensure integrations are secure, compliant, and well-documented What We're Looking For Deep experience with SSIS and SQL Server in an enterprise environment Strong proficiency in T-SQL , stored procedures, and complex ETL logic Familiar with Azure Integration Services (e.g., Logic Apps, ADF, Service Bus, Functions) Comfortable working with Git , Azure DevOps , and unit testing practices Knowledge of common data formats: CSV, JSON, XML, Parquet Ability to lead integration designs with minimal rework required Preferred Qualifications Certification in SSIS or relevant Microsoft technologies Proven track record of delivering robust integration solutions Key Skills & Traits Clear and confident communicator across technical and non-technical teams Detail-oriented with a strong focus on accuracy and performance Excellent problem-solving, time management, and documentation skills Able to juggle multiple integration workflows and priorities Strong sense of ownership and a passion for continuous improvement Why This Role? This is a great opportunity to be part of a collaborative, technically strong team where you'll have real influence over system design, data architecture, and delivery quality. Occasional travel may be required to other company offices or project sites. Sound like a good fit? Apply now or message us directly to explore how you can make an impact.
Falcon Green Personnel
King's Cross, Isle Of Arran
Falcon Green have partnered with a tier 1 general contractor, in their search for a CSA Engineer for a data centre in the Frankfurt. As CSA Engineer you will be responsible for overseeing all involved in the CSA package, from groundworks right through to handover. You will be well supported with by the CSA Lead above you. This client is one of the best known contractors across various sectors in the industry and continue to be a market leader in all. They are renowned for their training and retention of staff, are highly regarded for their culture of promoting from within and employee engagement is at the forefront of everything they do. The ideal candidate will have a proven track record of managing large scale civils projects on time and within budget. Data centre experience is not essential but of course desirable. The data centre sector is the fastest growing sector in construction at present, there is no better time to be getting into the sector. This coupled with the increased emphasis that this client has put on their data centre division, makes an excellent opportunity for an ambitious Construction Manager to fast track their career to project management level. CSA Engineer Key Responsibilities: Checking the quality of work as required Working with and managing subcontractors involves keeping a daily diary of levels of work for each subcontractor Calculating and ordering of materials to the site Planning work schedules Liaising with Consultants, Project Manager, Site Managers, Site Clerks, Quantity Surveyors and subcontractors CSA Engineer Key Requirements: Relevant 3rd level qualifications in Engineering or Construction Management Confident using Microsoft packages and AutoCAD Excellent communication skills Methodical and solutions focused Able to work to tight deadlines Strong organisation skills Ability to manage and motivate personnel on site EU RTW If you would like to apply for this role, please forward a copy of your CV using the email link provided or call Niall on phone number removed .
Jun 18, 2025
Full time
Falcon Green have partnered with a tier 1 general contractor, in their search for a CSA Engineer for a data centre in the Frankfurt. As CSA Engineer you will be responsible for overseeing all involved in the CSA package, from groundworks right through to handover. You will be well supported with by the CSA Lead above you. This client is one of the best known contractors across various sectors in the industry and continue to be a market leader in all. They are renowned for their training and retention of staff, are highly regarded for their culture of promoting from within and employee engagement is at the forefront of everything they do. The ideal candidate will have a proven track record of managing large scale civils projects on time and within budget. Data centre experience is not essential but of course desirable. The data centre sector is the fastest growing sector in construction at present, there is no better time to be getting into the sector. This coupled with the increased emphasis that this client has put on their data centre division, makes an excellent opportunity for an ambitious Construction Manager to fast track their career to project management level. CSA Engineer Key Responsibilities: Checking the quality of work as required Working with and managing subcontractors involves keeping a daily diary of levels of work for each subcontractor Calculating and ordering of materials to the site Planning work schedules Liaising with Consultants, Project Manager, Site Managers, Site Clerks, Quantity Surveyors and subcontractors CSA Engineer Key Requirements: Relevant 3rd level qualifications in Engineering or Construction Management Confident using Microsoft packages and AutoCAD Excellent communication skills Methodical and solutions focused Able to work to tight deadlines Strong organisation skills Ability to manage and motivate personnel on site EU RTW If you would like to apply for this role, please forward a copy of your CV using the email link provided or call Niall on phone number removed .
Job Title: Senior 3rd Line Engineer Location: Oxford-based (Remote then possibly to hybrid) Salary: 35-43k per annum (DOE) Industry: Managed Services Provider About Us We are a fast-growing, client-focused Managed Service Provider (MSP) based in Oxford, supporting a wide range of businesses across the UK. We pride ourselves on our technical excellence, exceptional customer service, and strong team culture. As we expand our high-level support operations, we are looking for a skilled and experienced Senior 3rd Line Engineer to join our team remotely. Role Overview As a Senior 3rd Line Engineer, you will act as the technical escalation point for complex IT issues, major incidents, and high-priority projects. You will play a key role in maintaining and improving client infrastructure, mentoring junior staff, and liaising directly with clients to provide strategic and technical guidance. Key Responsibilities Provide advanced technical support across Windows Server, Microsoft 365, Azure, networking, and security. Act as final escalation for 2nd and 3rd line issues from the Service Desk. Lead infrastructure projects including migrations, upgrades, and cloud transformations. Troubleshoot complex issues across servers, storage, firewalls, and virtualized environments. Maintain high availability and disaster recovery solutions (e.g., Veeam, Azure Site Recovery). Document solutions, create technical documentation, and contribute to the internal knowledge base. Participate in technical design, planning, and architecture discussions. Provide technical pre-sales support and input into solution designs. Ensure SLAs and KPIs are consistently met or exceeded. Mentor junior engineers and act as a subject matter expert within the team. Participate in an on-call rota (if applicable). Essential Skills & Experience Minimum 5 years in a 3rd Line or senior technical support role within an MSP environment. Strong expertise in: Windows Server (2016/2019/2022) Microsoft 365 (Exchange Online, Teams, SharePoint) Azure IaaS, AAD, and hybrid setups Hyper-V and/or VMware virtualization Advanced networking (Firewalls, VLANs, VPNs, Routing) Proven experience with scripting (PowerShell) and automation. In-depth understanding of ITIL principles and service delivery in an MSP context. Excellent troubleshooting and diagnostic skills across a broad range of technologies. Ability to communicate complex technical concepts to non-technical stakeholders. Desirable Qualifications Microsoft certifications (e.g., MS-100, AZ-104, AZ-305) VMware VCP or Hyper-V certifications Cisco (CCNA or higher) ITIL Foundation Security certifications (e.g., CompTIA Security+, MS SC-900, CISSP) In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Jun 17, 2025
Full time
Job Title: Senior 3rd Line Engineer Location: Oxford-based (Remote then possibly to hybrid) Salary: 35-43k per annum (DOE) Industry: Managed Services Provider About Us We are a fast-growing, client-focused Managed Service Provider (MSP) based in Oxford, supporting a wide range of businesses across the UK. We pride ourselves on our technical excellence, exceptional customer service, and strong team culture. As we expand our high-level support operations, we are looking for a skilled and experienced Senior 3rd Line Engineer to join our team remotely. Role Overview As a Senior 3rd Line Engineer, you will act as the technical escalation point for complex IT issues, major incidents, and high-priority projects. You will play a key role in maintaining and improving client infrastructure, mentoring junior staff, and liaising directly with clients to provide strategic and technical guidance. Key Responsibilities Provide advanced technical support across Windows Server, Microsoft 365, Azure, networking, and security. Act as final escalation for 2nd and 3rd line issues from the Service Desk. Lead infrastructure projects including migrations, upgrades, and cloud transformations. Troubleshoot complex issues across servers, storage, firewalls, and virtualized environments. Maintain high availability and disaster recovery solutions (e.g., Veeam, Azure Site Recovery). Document solutions, create technical documentation, and contribute to the internal knowledge base. Participate in technical design, planning, and architecture discussions. Provide technical pre-sales support and input into solution designs. Ensure SLAs and KPIs are consistently met or exceeded. Mentor junior engineers and act as a subject matter expert within the team. Participate in an on-call rota (if applicable). Essential Skills & Experience Minimum 5 years in a 3rd Line or senior technical support role within an MSP environment. Strong expertise in: Windows Server (2016/2019/2022) Microsoft 365 (Exchange Online, Teams, SharePoint) Azure IaaS, AAD, and hybrid setups Hyper-V and/or VMware virtualization Advanced networking (Firewalls, VLANs, VPNs, Routing) Proven experience with scripting (PowerShell) and automation. In-depth understanding of ITIL principles and service delivery in an MSP context. Excellent troubleshooting and diagnostic skills across a broad range of technologies. Ability to communicate complex technical concepts to non-technical stakeholders. Desirable Qualifications Microsoft certifications (e.g., MS-100, AZ-104, AZ-305) VMware VCP or Hyper-V certifications Cisco (CCNA or higher) ITIL Foundation Security certifications (e.g., CompTIA Security+, MS SC-900, CISSP) In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Job Title: 2nd/3rd Line Engineer Location: Lancaster (full-time onsite) Industry: Managed Service Provider Salary: Up to 35k per annum (DOE) About Us We are a fast-growing Managed Service Provider (MSP) based in Lancaster, delivering expert IT support and strategic consultancy to a diverse range of clients across the North West and beyond. Our mission is to provide reliable, proactive, and future-proof IT solutions that empower our clients to focus on what they do best. Role Overview We are looking for a skilled and motivated 2nd/3rd Line IT Support Engineer to join our team. This is a key technical role that involves handling escalated support queries, managing complex IT issues, assisting with project delivery, and contributing to continuous improvement of our support processes. You will work closely with our service desk and projects team, providing high-quality support both remotely and on-site. Key Responsibilities Troubleshoot and resolve complex 2nd/3rd line issues across a range of technologies, including servers, networking, and cloud platforms. Escalation point for 1st/2nd line engineers and direct liaison with clients for high-priority incidents. Configure, deploy, and maintain hardware and software solutions (workstations, servers, firewalls, etc.). Lead or assist in delivering IT infrastructure projects (e.g., server migrations, Office 365 deployments, network upgrades). Monitor system performance and proactively address potential issues. Maintain clear documentation for client environments and internal knowledge base. Support and contribute to internal training and mentoring of junior staff. Ensure compliance with security best practices and company standards. Provide on-call or out-of-hours support on a rota basis, when required. Required Skills & Experience Proven experience in a 2nd or 3rd line support role, ideally within an MSP environment. Strong knowledge of Windows Server (2016/2019/2022), Active Directory, Group Policy, DNS/DHCP. Experience with Microsoft 365 (Exchange Online, SharePoint, Teams, Intune, Azure AD). Virtualisation (Hyper-V and/or VMware). Networking (TCP/IP, VLANs, firewalls, VPNs, switches, routers). Backup and disaster recovery solutions (e.g., Veeam, Datto, Acronis). Familiarity with RMM tools, PSA systems (e.g., ConnectWise, Autotask), and ticketing platforms. Excellent troubleshooting and customer service skills. Full UK driving licence and access to own vehicle (travel to client sites may be required). Desirable Qualifications Microsoft certifications (e.g., MS-100, AZ-104, MCSA/MCSE) CompTIA Network+ / Security+ ITIL Foundation In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Jun 17, 2025
Full time
Job Title: 2nd/3rd Line Engineer Location: Lancaster (full-time onsite) Industry: Managed Service Provider Salary: Up to 35k per annum (DOE) About Us We are a fast-growing Managed Service Provider (MSP) based in Lancaster, delivering expert IT support and strategic consultancy to a diverse range of clients across the North West and beyond. Our mission is to provide reliable, proactive, and future-proof IT solutions that empower our clients to focus on what they do best. Role Overview We are looking for a skilled and motivated 2nd/3rd Line IT Support Engineer to join our team. This is a key technical role that involves handling escalated support queries, managing complex IT issues, assisting with project delivery, and contributing to continuous improvement of our support processes. You will work closely with our service desk and projects team, providing high-quality support both remotely and on-site. Key Responsibilities Troubleshoot and resolve complex 2nd/3rd line issues across a range of technologies, including servers, networking, and cloud platforms. Escalation point for 1st/2nd line engineers and direct liaison with clients for high-priority incidents. Configure, deploy, and maintain hardware and software solutions (workstations, servers, firewalls, etc.). Lead or assist in delivering IT infrastructure projects (e.g., server migrations, Office 365 deployments, network upgrades). Monitor system performance and proactively address potential issues. Maintain clear documentation for client environments and internal knowledge base. Support and contribute to internal training and mentoring of junior staff. Ensure compliance with security best practices and company standards. Provide on-call or out-of-hours support on a rota basis, when required. Required Skills & Experience Proven experience in a 2nd or 3rd line support role, ideally within an MSP environment. Strong knowledge of Windows Server (2016/2019/2022), Active Directory, Group Policy, DNS/DHCP. Experience with Microsoft 365 (Exchange Online, SharePoint, Teams, Intune, Azure AD). Virtualisation (Hyper-V and/or VMware). Networking (TCP/IP, VLANs, firewalls, VPNs, switches, routers). Backup and disaster recovery solutions (e.g., Veeam, Datto, Acronis). Familiarity with RMM tools, PSA systems (e.g., ConnectWise, Autotask), and ticketing platforms. Excellent troubleshooting and customer service skills. Full UK driving licence and access to own vehicle (travel to client sites may be required). Desirable Qualifications Microsoft certifications (e.g., MS-100, AZ-104, MCSA/MCSE) CompTIA Network+ / Security+ ITIL Foundation In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Join the HCPC's Infrastructure Team as a pivotal figure in transforming and maintaining our IT infrastructure with a modern platform approach. In this role, you'll be at the forefront of ensuring that our services are robust, scalable, and agile. By implementing streamlined processes and leveraging the latest technologies, you will play a crucial part in guiding the organization towards a platform-centric IT model. Main Duties and Key Responsibilities General: Act as the technical authority in supporting HCPC's transition towards platform-centric IT solutions. JR1 Support DevOps practices while working closely with developers to support and implement low-code solutions. While this role is not a development position, a strong understanding of low-code platforms and their integration within development workflows is highly valued. Take full ownership of systems assigned, ensuring they are kept up to date, supported, secured, and aligned with organizational objectives. Liaise effectively with departments such as Procurement, Finance, and Business Change to complete administrative tasks related to system maintenance, support renewals, licensing and compliance. Ensure non-functional requirements (e.g., performance, scalability, resilience, monitoring, security, maintainability) are clearly defined, documented, and met for all technical changes and implementations across the organisation. Collaborate proactively with the Solutions Architect or 3rd party Vendors to drive forward all technical deliverables, ensuring clarity, alignment with architectural standards, and timely completion. Serve as the in-house expert on networking, databases, storage, and cloud platforms. Coordinate with external vendors to resolve complex incidents and problems as needed. Attend backlog prioritization and planning meetings, contributing technical insights and best practice recommendations. Maintain clear and regular updates on task tracking platforms (minimum once per week unless otherwise agreed). Monitor alerting systems, taking proactive ownership to avoid service impacts and identify security incidents. Communicate any potential delays on high-priority tasks along with proposed mitigation plans. Other responsibilities; Solutions Design Security Management Incident and Problem Management Change and Release Management Capacity and Availability Management IT Service Continuity Management Project Management Closing Date: Monday 30th of June 2025 at 1pm.We reserve the right to close this job advert early if we receive a high volume of applications. We encourage you to apply as soon as possible. Interview Date: Week commencing 7thth July 2025. Interviews will be on Microsoft Teams. Application information: Please submit a supporting statement along with your CV. Applications without a supporting statement will not be reviewed. There will also be an assessment along with the interview. Further information on this role is detailed in the Job Description and Person Specification. Please click here to download the Job Description and Person Specification HCPC's vision is to be recognised as an actively anti-discriminatory organisation that upholds and promotes best practice in equality, diversity and inclusion and an active ally for change. We are a Disability Confident employer and aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the HCPC. We will make reasonable adjustments and adaptations to ensure the recruitment process is inclusive and barrier-free and will offer an interview to disabled candidates who meet the minimum criteria for the role. If you would like to have a confidential discussion on how we can support you, please contact (url removed) . Our values underpin what we do and how we do it, to help us operate to high standards and effectively as a regulator and employer . In addition to the core competencies for this role, we will also assess you against our values during the selection process: Please refer to the HCPC Values and Behavioural Framework. For HCPC employees: Please refer to the eligibility criteria detailed in the Secondment policy.
Jun 17, 2025
Full time
Join the HCPC's Infrastructure Team as a pivotal figure in transforming and maintaining our IT infrastructure with a modern platform approach. In this role, you'll be at the forefront of ensuring that our services are robust, scalable, and agile. By implementing streamlined processes and leveraging the latest technologies, you will play a crucial part in guiding the organization towards a platform-centric IT model. Main Duties and Key Responsibilities General: Act as the technical authority in supporting HCPC's transition towards platform-centric IT solutions. JR1 Support DevOps practices while working closely with developers to support and implement low-code solutions. While this role is not a development position, a strong understanding of low-code platforms and their integration within development workflows is highly valued. Take full ownership of systems assigned, ensuring they are kept up to date, supported, secured, and aligned with organizational objectives. Liaise effectively with departments such as Procurement, Finance, and Business Change to complete administrative tasks related to system maintenance, support renewals, licensing and compliance. Ensure non-functional requirements (e.g., performance, scalability, resilience, monitoring, security, maintainability) are clearly defined, documented, and met for all technical changes and implementations across the organisation. Collaborate proactively with the Solutions Architect or 3rd party Vendors to drive forward all technical deliverables, ensuring clarity, alignment with architectural standards, and timely completion. Serve as the in-house expert on networking, databases, storage, and cloud platforms. Coordinate with external vendors to resolve complex incidents and problems as needed. Attend backlog prioritization and planning meetings, contributing technical insights and best practice recommendations. Maintain clear and regular updates on task tracking platforms (minimum once per week unless otherwise agreed). Monitor alerting systems, taking proactive ownership to avoid service impacts and identify security incidents. Communicate any potential delays on high-priority tasks along with proposed mitigation plans. Other responsibilities; Solutions Design Security Management Incident and Problem Management Change and Release Management Capacity and Availability Management IT Service Continuity Management Project Management Closing Date: Monday 30th of June 2025 at 1pm.We reserve the right to close this job advert early if we receive a high volume of applications. We encourage you to apply as soon as possible. Interview Date: Week commencing 7thth July 2025. Interviews will be on Microsoft Teams. Application information: Please submit a supporting statement along with your CV. Applications without a supporting statement will not be reviewed. There will also be an assessment along with the interview. Further information on this role is detailed in the Job Description and Person Specification. Please click here to download the Job Description and Person Specification HCPC's vision is to be recognised as an actively anti-discriminatory organisation that upholds and promotes best practice in equality, diversity and inclusion and an active ally for change. We are a Disability Confident employer and aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the HCPC. We will make reasonable adjustments and adaptations to ensure the recruitment process is inclusive and barrier-free and will offer an interview to disabled candidates who meet the minimum criteria for the role. If you would like to have a confidential discussion on how we can support you, please contact (url removed) . Our values underpin what we do and how we do it, to help us operate to high standards and effectively as a regulator and employer . In addition to the core competencies for this role, we will also assess you against our values during the selection process: Please refer to the HCPC Values and Behavioural Framework. For HCPC employees: Please refer to the eligibility criteria detailed in the Secondment policy.
Are you a highly skilled IT professional with a passion for maintaining and improving critical infrastructure? We are looking for a talented and experienced 3rd Line Infrastructure Engineer to join a dynamic dynamic team. This role offers the opportunity to work on cutting-edge technologies, solve complex challenges, and be at the leading edge of exciting infrastructure projects. Key Responsibilities: Provide advanced support and resolution for escalated infrastructure-related issues, ensuring minimal downtime and high service availability. Maintain, monitor, and troubleshoot Wintel environments, ensuring optimal performance and reliability. Implement, configure, and manage virtualized environments using VMWare. Support and optimize email security and archiving solutions, particularly Mimecast. Administer and maintain Nutanix hyper-converged infrastructure platforms. Collaborate with 1st and 2nd line teams to ensure a smooth escalation process and knowledge sharing. Participate in infrastructure projects, including upgrades, migrations, and new implementations. Contribute to the development and maintenance of technical documentation and procedures. Stay updated with emerging technologies and recommend innovative solutions to improve existing systems. Essential Skills and Experience: Deep knowledge and hands-on experience with Wintel technologies (Windows Server, Active Directory, etc.). Proven expertise in managing and troubleshooting VMWare environments. Strong familiarity with Mimecast for email security and archiving solutions. Good working knowledge of Nutanix hyper-converged infrastructure systems. Excellent problem-solving and analytical skills to diagnose and resolve complex technical issues. Strong communication and collaboration skills to work effectively with diverse teams and stakeholders. Flexibility to participate in out-of-hours support or on-call duties, when required. Whats on Offer: Amazing benefits including healthcare and an impressive Pension Scheme Generous holiday Flexible Hybrid working Competative Salary Awesome working environment
Jun 17, 2025
Full time
Are you a highly skilled IT professional with a passion for maintaining and improving critical infrastructure? We are looking for a talented and experienced 3rd Line Infrastructure Engineer to join a dynamic dynamic team. This role offers the opportunity to work on cutting-edge technologies, solve complex challenges, and be at the leading edge of exciting infrastructure projects. Key Responsibilities: Provide advanced support and resolution for escalated infrastructure-related issues, ensuring minimal downtime and high service availability. Maintain, monitor, and troubleshoot Wintel environments, ensuring optimal performance and reliability. Implement, configure, and manage virtualized environments using VMWare. Support and optimize email security and archiving solutions, particularly Mimecast. Administer and maintain Nutanix hyper-converged infrastructure platforms. Collaborate with 1st and 2nd line teams to ensure a smooth escalation process and knowledge sharing. Participate in infrastructure projects, including upgrades, migrations, and new implementations. Contribute to the development and maintenance of technical documentation and procedures. Stay updated with emerging technologies and recommend innovative solutions to improve existing systems. Essential Skills and Experience: Deep knowledge and hands-on experience with Wintel technologies (Windows Server, Active Directory, etc.). Proven expertise in managing and troubleshooting VMWare environments. Strong familiarity with Mimecast for email security and archiving solutions. Good working knowledge of Nutanix hyper-converged infrastructure systems. Excellent problem-solving and analytical skills to diagnose and resolve complex technical issues. Strong communication and collaboration skills to work effectively with diverse teams and stakeholders. Flexibility to participate in out-of-hours support or on-call duties, when required. Whats on Offer: Amazing benefits including healthcare and an impressive Pension Scheme Generous holiday Flexible Hybrid working Competative Salary Awesome working environment
Head of IT - Infrastructure Systems - Hands-On - 3rd & 4th Line Engineer Level Hybrid Role with a Sheffield HQ plus Regular Travel to Regional UK Offices - Fully Expensed A Technical Hands-On Infrastructure All-Rounder, 3rd & 4th Line IT Engineer Level, Dynamic and Forward-Thinking Personality, 3rd Party Vendor Management Responsibilities, Consultative Demeanour, Project Capability, Cyber Security Experience, Network Support, Performance and Resilience, Desktop, Software and hardware, User Access and Multi-Factor Authorisation. Microsoft, Cloud, O365, Active Directory, Azure AD, Wins 10/11, Windows Server Genealogy, Virtualisation, Networks, Cyber Security, Performance, Resilience and VoiP. 50,000pa to 70,000pa - Depending upon experience + Excellent Benefits An established UK Group specialising in the Production, Engineering and Manufacturing of leading-edge systems are urgently seeking a dynamic and enthusiastic Hands-On IT Engineer who wished to rise above their peers and step up into a Head of IT position. As the sole "Go-To person for all things IT", this opportunity is a "Technical Hands-On" Head of IT post, Improving and Supporting a UK wide Microsoft Cloud and O365 Infrastructure, Improving and Supporting a UK Wide Network, Stabilising, Improving Performance and Capability for growth, including Desktop Hardware / Software as well as Cyber Security Resilience. There will be 3rd Part IT Vendor Management responsibilities as well as Service Level Agreements to investigate and Improve for the future growth of the clients business expectations. Within this role IT Security, including User Security is key therefore MFA (Multi-Factor Authorisation), Identity Access Management, Security and System Backups, Administration Rights are areas of focus and scrutiny. IT projects for the future include the Planning and Designing, Transitions and Integrations for the elevation of IT Infrastructure Systems to cope for capacity and performance. Call Experis IT on (phone number removed) for more information!
Jun 14, 2025
Full time
Head of IT - Infrastructure Systems - Hands-On - 3rd & 4th Line Engineer Level Hybrid Role with a Sheffield HQ plus Regular Travel to Regional UK Offices - Fully Expensed A Technical Hands-On Infrastructure All-Rounder, 3rd & 4th Line IT Engineer Level, Dynamic and Forward-Thinking Personality, 3rd Party Vendor Management Responsibilities, Consultative Demeanour, Project Capability, Cyber Security Experience, Network Support, Performance and Resilience, Desktop, Software and hardware, User Access and Multi-Factor Authorisation. Microsoft, Cloud, O365, Active Directory, Azure AD, Wins 10/11, Windows Server Genealogy, Virtualisation, Networks, Cyber Security, Performance, Resilience and VoiP. 50,000pa to 70,000pa - Depending upon experience + Excellent Benefits An established UK Group specialising in the Production, Engineering and Manufacturing of leading-edge systems are urgently seeking a dynamic and enthusiastic Hands-On IT Engineer who wished to rise above their peers and step up into a Head of IT position. As the sole "Go-To person for all things IT", this opportunity is a "Technical Hands-On" Head of IT post, Improving and Supporting a UK wide Microsoft Cloud and O365 Infrastructure, Improving and Supporting a UK Wide Network, Stabilising, Improving Performance and Capability for growth, including Desktop Hardware / Software as well as Cyber Security Resilience. There will be 3rd Part IT Vendor Management responsibilities as well as Service Level Agreements to investigate and Improve for the future growth of the clients business expectations. Within this role IT Security, including User Security is key therefore MFA (Multi-Factor Authorisation), Identity Access Management, Security and System Backups, Administration Rights are areas of focus and scrutiny. IT projects for the future include the Planning and Designing, Transitions and Integrations for the elevation of IT Infrastructure Systems to cope for capacity and performance. Call Experis IT on (phone number removed) for more information!
Location: Horsham Role: 3rd line Service Desk Engineer Salary: 45,000 DOE We are working with a progressive IT Managed Service Provider based in Horsham seeking a 3rd Line Service Desk Engineer to join their growing technical team. This role is ideal for a highly skilled and motivated engineer with a experience in infrastructure, virtualization, networking, and Windows Environments. You'll be responsible for managing escalated incidents, delivering some projects, and maintaining the IT estate of Clients throughout the UK. This is a key technical role requiring deep expertise across a range of technologies. Key Responsibilities Provide high-quality 3rd line support for complex technical incidents escalated from the service desk. Deliver and support various infrastructure-related projects. Independently manage and deliver small-scale projects. Monitor, maintain, and enhance the infrastructure environments of multiple clients (300+ networks). Essential Technical Skills Microsoft Windows Server (Apply online only)/2025) Microsoft Exchange Active Directory Services Microsoft Office 365 (including SharePoint, Intune, and Entra) Microsoft Desktop OS (Windows 10/11) Virtualization Networking & Security Storage & Scripting Attributes Strong troubleshooting and problem-solving skills Experience working within a Managed Service Provider (MSP) environment Ability to manage and prioritize multiple tasks effectively Excellent communication skills with both technical and non-technical stakeholders Passion for learning and staying up to date with emerging technologies Why Join Us? Be part of a forward-thinking, collaborative, and supportive team Access to ongoing training, certification support, and career development Competitive salary and benefits package Discounted healthcare Cycle to work scheme If you are looking for a new challenge in a fun and collaborative working environment, this is the role for you. Please apply now with an up-to-date CV to be considered. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Jun 14, 2025
Full time
Location: Horsham Role: 3rd line Service Desk Engineer Salary: 45,000 DOE We are working with a progressive IT Managed Service Provider based in Horsham seeking a 3rd Line Service Desk Engineer to join their growing technical team. This role is ideal for a highly skilled and motivated engineer with a experience in infrastructure, virtualization, networking, and Windows Environments. You'll be responsible for managing escalated incidents, delivering some projects, and maintaining the IT estate of Clients throughout the UK. This is a key technical role requiring deep expertise across a range of technologies. Key Responsibilities Provide high-quality 3rd line support for complex technical incidents escalated from the service desk. Deliver and support various infrastructure-related projects. Independently manage and deliver small-scale projects. Monitor, maintain, and enhance the infrastructure environments of multiple clients (300+ networks). Essential Technical Skills Microsoft Windows Server (Apply online only)/2025) Microsoft Exchange Active Directory Services Microsoft Office 365 (including SharePoint, Intune, and Entra) Microsoft Desktop OS (Windows 10/11) Virtualization Networking & Security Storage & Scripting Attributes Strong troubleshooting and problem-solving skills Experience working within a Managed Service Provider (MSP) environment Ability to manage and prioritize multiple tasks effectively Excellent communication skills with both technical and non-technical stakeholders Passion for learning and staying up to date with emerging technologies Why Join Us? Be part of a forward-thinking, collaborative, and supportive team Access to ongoing training, certification support, and career development Competitive salary and benefits package Discounted healthcare Cycle to work scheme If you are looking for a new challenge in a fun and collaborative working environment, this is the role for you. Please apply now with an up-to-date CV to be considered. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Job Advert: 3rd Line Support Operator Location: Greater Manchester Salary: £38,000-£40,000 per annum + benefits inc an 18% contributory pension Type: Full-Time Are you an experienced IT professional ready to take your career to the next level? Futures are supporting a key Public Sector client in Manchester as they seek to appoint a highly skilled 3rd Line Support Operator to join their dedicated team. You ll be a key figure in resolving advanced IT issues, managing critical infrastructure, and maintaining the security and performance of the systems that support public safety across Greater Manchester. About the Role As a 3rd Line Support Operator, you ll provide expert-level technical support and systems administration across a diverse IT estate. You'll handle escalated incidents and deliver proactive monitoring and maintenance to keep our systems running securely and efficiently. Working within a dynamic environment, you ll liaise with suppliers, support colleagues, and contribute to high-level IT projects. Whether resolving critical server issues, packaging and deploying applications, or ensuring IT continuity during a crisis, your work will be crucial to keeping our frontline services operational. Key Responsibilities Act as the final escalation point for complex IT incidents involving infrastructure, end-user systems, and telecoms. Administer on-site infrastructure, including servers, data storage, and networking hardware. Monitor and manage system performance, patching, and access control to maintain system integrity. Design, script, and automate software deployment, managing package testing and distribution. Configure new and existing applications to ensure optimal performance and end-user satisfaction. Liaise with internal teams, service desks, and third-party suppliers to resolve issues and ensure smooth service delivery. Maintain documentation, user guides, and contribute to our knowledge management system. Support risk and continuity processes including disaster recovery planning and business continuity testing. Contribute to IT budgeting and represent third-line operations in projects and planning meetings. Ensure secure handling of data in line with GDPR, internal policies, and national policing standards. What We re Looking For Essential Qualifications & Experience: A relevant degree or equivalent professional experience in IT systems administration. Proven experience supporting IT infrastructure and resolving complex incidents in a multi-vendor environment. Strong knowledge of Microsoft technologies, Azure, M365, and network storage systems. Experience with application configuration, software packaging, and automation tools. Proficient in managing access control and IT security policies. Ability to work independently and collaboratively in a fast-paced support environment. Desirable: ITIL v4 Foundation certification. Experience with cloud infrastructure management and datacentre operations. Skills & Competencies Excellent problem-solving skills and technical acumen. Ability to communicate clearly with technical and non-technical stakeholders. Strong time management and ability to prioritize under pressure. Familiarity with documentation standards and information governance. Enthusiastic about continuous improvement and personal development. Additional Requirements Willing to travel across locations and participate in an on-call rota. Able to lift and handle IT equipment as needed. This role requires a level of security vetting - criminal record checks, financial checks, estensive referencing. 5 years UK residency and British/Dual Citizenship is a requirement. What We Offer A collaborative and supportive work environment. Opportunities for career growth and professional development. Access to cutting-edge technologies and critical projects. Flexible working and a strong work-life balance. Generous annual leave and pension scheme (18% contribution) Join Us Your IT expertise will directly support vital policing services that protect over 2.8 million people. If you're passionate about technology, thrive in challenging situations, and want to make a difference in your community we want to hear from you . Apply today and be part of a team that values integrity, innovation, and impact.
Jun 13, 2025
Full time
Job Advert: 3rd Line Support Operator Location: Greater Manchester Salary: £38,000-£40,000 per annum + benefits inc an 18% contributory pension Type: Full-Time Are you an experienced IT professional ready to take your career to the next level? Futures are supporting a key Public Sector client in Manchester as they seek to appoint a highly skilled 3rd Line Support Operator to join their dedicated team. You ll be a key figure in resolving advanced IT issues, managing critical infrastructure, and maintaining the security and performance of the systems that support public safety across Greater Manchester. About the Role As a 3rd Line Support Operator, you ll provide expert-level technical support and systems administration across a diverse IT estate. You'll handle escalated incidents and deliver proactive monitoring and maintenance to keep our systems running securely and efficiently. Working within a dynamic environment, you ll liaise with suppliers, support colleagues, and contribute to high-level IT projects. Whether resolving critical server issues, packaging and deploying applications, or ensuring IT continuity during a crisis, your work will be crucial to keeping our frontline services operational. Key Responsibilities Act as the final escalation point for complex IT incidents involving infrastructure, end-user systems, and telecoms. Administer on-site infrastructure, including servers, data storage, and networking hardware. Monitor and manage system performance, patching, and access control to maintain system integrity. Design, script, and automate software deployment, managing package testing and distribution. Configure new and existing applications to ensure optimal performance and end-user satisfaction. Liaise with internal teams, service desks, and third-party suppliers to resolve issues and ensure smooth service delivery. Maintain documentation, user guides, and contribute to our knowledge management system. Support risk and continuity processes including disaster recovery planning and business continuity testing. Contribute to IT budgeting and represent third-line operations in projects and planning meetings. Ensure secure handling of data in line with GDPR, internal policies, and national policing standards. What We re Looking For Essential Qualifications & Experience: A relevant degree or equivalent professional experience in IT systems administration. Proven experience supporting IT infrastructure and resolving complex incidents in a multi-vendor environment. Strong knowledge of Microsoft technologies, Azure, M365, and network storage systems. Experience with application configuration, software packaging, and automation tools. Proficient in managing access control and IT security policies. Ability to work independently and collaboratively in a fast-paced support environment. Desirable: ITIL v4 Foundation certification. Experience with cloud infrastructure management and datacentre operations. Skills & Competencies Excellent problem-solving skills and technical acumen. Ability to communicate clearly with technical and non-technical stakeholders. Strong time management and ability to prioritize under pressure. Familiarity with documentation standards and information governance. Enthusiastic about continuous improvement and personal development. Additional Requirements Willing to travel across locations and participate in an on-call rota. Able to lift and handle IT equipment as needed. This role requires a level of security vetting - criminal record checks, financial checks, estensive referencing. 5 years UK residency and British/Dual Citizenship is a requirement. What We Offer A collaborative and supportive work environment. Opportunities for career growth and professional development. Access to cutting-edge technologies and critical projects. Flexible working and a strong work-life balance. Generous annual leave and pension scheme (18% contribution) Join Us Your IT expertise will directly support vital policing services that protect over 2.8 million people. If you're passionate about technology, thrive in challenging situations, and want to make a difference in your community we want to hear from you . Apply today and be part of a team that values integrity, innovation, and impact.
JOB TITLE: Multi-skilled Engineer Elec/Mech Bias LOCATION: BCG 25 North Colonnade REPORTING TO: Contract Manager, Account Manager MAIN FUNCTION OF ROLE: To provide a broad range of routine and reactive M&E Building Services Maintenance support to specific sites. (Electrical, mechanical or multi skilled). Duties to include but not restricted to the day-to-day operational interaction with the client, day to day support of Health & Safety in relation to all work being undertaken. Liaison with other ABM site specific/mobile technical team members relevant to their site/sites, with supervision of third-party resource and supplier teams relevant to their site/sites, execution of PPM and Reactive maintenance relevant to their site/sites. Assist with the contract deliverables and in line with SLA's & KPI's as per contract. Core hours are 8 to 5. KEY RESPONSIBILITIES: Ensure compliance with the Company's rules when working on a client's premises. Always follow ABM & the client's processes and policies where applicable. Implement, observe and comply with all good working practices and to ensure compliance with the appropriate Health & Safety and statutory regulations. Ensure that all statutory and legislative policies are complied with. Delivery of a wide range of M&E building services reactive events on the site/sites in line with the contract scope and specification. Delivery of General Planned Preventative Maintenance tasks on the site/sites with the contract scope and specification. Delivery of Electrical and/or Mechanical Emergency Maintenance tasks and Minor Project works on the site/sites in line with the contract scope and specification. To work with and supervise as required all 3rd party resources working on behalf of ABM on the site/sites. To support all procurement requirements on the site/sites as required to their areas of work. KEY RESPONSIBILITIES (Cont.) Maintain all Company issued equipment in a clean, serviceable, and presentable manner. Ensure that all Company IT system requirements are always completed accurately and legibly and presented in a timely manner. Ensure that all Company paperwork is always completed accurately and legibly and presented in a timely manner Participate in the day site shift rota system, Mon-Fri 7am to 7pm. Participate in the Company's standby/out of hours emergency call-out rota (if required) Present themselves in a professional polite and courteous manner and always maintain good relationships with clients and other staff members. Support the Contract Manager, Account Manager and Contract Administrators and/or the Contract Manager in their roles by effective communication. Ensure that all work areas are maintained in a clean and tidy state and dispose of all waste products in a suitable manner. Actively promote M&S led or ABM led initiatives. Other duties as may be reasonable required in the provision of the FM function on the site/sites. ESSENTIAL SKILLS: Minimum of 5 years' Experience in a similar multi-skilled building services type role. Good communication skills. Good mix of general maintenance / reactive skills Ability to work as part of a team or on their own initiative Ability to prioritise work loads Ability to work at heights QUALIFICATIONS: Completed a recognised apprenticeship desirable. Hold a recognised Electrical and/or mechanical qualification/s Essential Hold a recognised qualification in Testing and Inspection desirable Portable Appliance Testing desirable. IPAF Qualified / PASMA Qualified desirable. L8 Water Hygiene qualification desirable. training desirable
Jun 13, 2025
Full time
JOB TITLE: Multi-skilled Engineer Elec/Mech Bias LOCATION: BCG 25 North Colonnade REPORTING TO: Contract Manager, Account Manager MAIN FUNCTION OF ROLE: To provide a broad range of routine and reactive M&E Building Services Maintenance support to specific sites. (Electrical, mechanical or multi skilled). Duties to include but not restricted to the day-to-day operational interaction with the client, day to day support of Health & Safety in relation to all work being undertaken. Liaison with other ABM site specific/mobile technical team members relevant to their site/sites, with supervision of third-party resource and supplier teams relevant to their site/sites, execution of PPM and Reactive maintenance relevant to their site/sites. Assist with the contract deliverables and in line with SLA's & KPI's as per contract. Core hours are 8 to 5. KEY RESPONSIBILITIES: Ensure compliance with the Company's rules when working on a client's premises. Always follow ABM & the client's processes and policies where applicable. Implement, observe and comply with all good working practices and to ensure compliance with the appropriate Health & Safety and statutory regulations. Ensure that all statutory and legislative policies are complied with. Delivery of a wide range of M&E building services reactive events on the site/sites in line with the contract scope and specification. Delivery of General Planned Preventative Maintenance tasks on the site/sites with the contract scope and specification. Delivery of Electrical and/or Mechanical Emergency Maintenance tasks and Minor Project works on the site/sites in line with the contract scope and specification. To work with and supervise as required all 3rd party resources working on behalf of ABM on the site/sites. To support all procurement requirements on the site/sites as required to their areas of work. KEY RESPONSIBILITIES (Cont.) Maintain all Company issued equipment in a clean, serviceable, and presentable manner. Ensure that all Company IT system requirements are always completed accurately and legibly and presented in a timely manner. Ensure that all Company paperwork is always completed accurately and legibly and presented in a timely manner Participate in the day site shift rota system, Mon-Fri 7am to 7pm. Participate in the Company's standby/out of hours emergency call-out rota (if required) Present themselves in a professional polite and courteous manner and always maintain good relationships with clients and other staff members. Support the Contract Manager, Account Manager and Contract Administrators and/or the Contract Manager in their roles by effective communication. Ensure that all work areas are maintained in a clean and tidy state and dispose of all waste products in a suitable manner. Actively promote M&S led or ABM led initiatives. Other duties as may be reasonable required in the provision of the FM function on the site/sites. ESSENTIAL SKILLS: Minimum of 5 years' Experience in a similar multi-skilled building services type role. Good communication skills. Good mix of general maintenance / reactive skills Ability to work as part of a team or on their own initiative Ability to prioritise work loads Ability to work at heights QUALIFICATIONS: Completed a recognised apprenticeship desirable. Hold a recognised Electrical and/or mechanical qualification/s Essential Hold a recognised qualification in Testing and Inspection desirable Portable Appliance Testing desirable. IPAF Qualified / PASMA Qualified desirable. L8 Water Hygiene qualification desirable. training desirable
We're Hiring:Senior Contact Centre Engineer Location: Remote (UK Residents only) Hours: Permanent Full Time Role 09:00-17:30 About Us At Kensington Mortgages, we've been leading the way in providing specialist mortgage solutions for over 25 years. We're dedicated to offering people a chance to secure a mortgage, especially when high street lenders say no. Our approach is all about understanding the unique circumstances of our customers - It is what we call the Kensington Difference. As a wholly owned subsidiary of Barclays Bank UK PLC we are proud to operate with the highest standards of service and integrity, fully authorised by the Financial Conduct Authority Overall Purpose of The Job Join us as a Senior Contact Centre Engineer and shape the future of our cloud-based communication systems. We are looking for an experienced hands-on engineer to support the development, deployment, and maintenance of our Amazon Connect-based contact centre environment. This role plays a key part in delivering digital routing solutions, supporting internal users including training, and ensuring our systems run smoothly and securely. Key Accountabilities Supporting the Telecoms Manager to provide technical direction of any contact centre or telecoms upgrade projects. Ensure compliance with corporate governance, security practices and financial industry regulations. Represent the telecoms team in CAB and TDA meetings. Ensuring technical documentation is created and updated. Liaise with project managers and internal departments. Software and Hardware Asset management. Directing and working with 3rd party service providers. Experience, Knowledge, Skills Strong experience designing, deploying and maintaining contact centre environments (Avaya, Genesys etc.) including SIP Solid hands on knowledge of Amazon Connect, AWS Lambda, Lex Bots and DynamoDB Strong background in designing and implementing call routing systems, including routing profiles, queues, callbacks, emergency messaging, hours of operation, and holiday routing with dynamic messaging. Ability to troubleshoot using AWS Services such as CloudWatch, CloudTrail etc Designing and implementing logging, monitoring and alerting solutions for AWS hosted solutions. Experience in developing custom logic using AWS Lambda to enhance contact centre functionality. Good knowledge of Agent Chat / Web Chat applications with implementation experience Comfortable working with JSON Files, C#, .Net and Python Familiarity with development and version control tools like GIT, GitHub, and Azure DevOps. Competence in CI/CD pipelines using Terraform or CloudFormation. Strong debugging, reporting, troubleshooting, and problem-solving abilities. Excellent communication and analytical skills, with the ability to coordinate effectively with sysadmins, developers and business stakeholders. Desirable Skills Experience with AWS services like Contact Lens, Transcribe, Comprehend, S3, Athena, Quick Sight, Lambda, Elastic Search, Kibana and Kinesis. AWS certification. Knowledge of AWS Workforce Management tools including Quality Monitoring scorin Experience with working in a regulated financial services environment including ISO27001, PCI-DSS and Sarbanes Oxley. Experience with Microsoft technologies including Microsoft Teams direct routing, Microsoft 365 and Azure Entra ID. Experience with Avaya Aura solutions / Verint WFM Applications Why Join Us At Kensington Mortgages, we believe our employees are the heart of our success. We are committed to creating a supportive and flexible work environment that values personal growth, professional development and a healthy work-life balance Our inclusive culture respects and celebrates diversity in all its forms, ensuring that everyone feels welcome, valued and understood. We recognise and appreciate differences in thinking, learning styles, gender, race, identity, ethnic origins and sexual expression. We are an inclusive, neurodiversity-friendly employer committed to creating a supportive environment where all employees can thrive Ready to make a difference? If you're passionate about providing an exceptional service and want to join a team that values your contributions we'd love to hear from you! Apply today and be part of the Kensington Mortgages family and help us to continue making a positive impact in the lives of our customers.
Jun 13, 2025
Full time
We're Hiring:Senior Contact Centre Engineer Location: Remote (UK Residents only) Hours: Permanent Full Time Role 09:00-17:30 About Us At Kensington Mortgages, we've been leading the way in providing specialist mortgage solutions for over 25 years. We're dedicated to offering people a chance to secure a mortgage, especially when high street lenders say no. Our approach is all about understanding the unique circumstances of our customers - It is what we call the Kensington Difference. As a wholly owned subsidiary of Barclays Bank UK PLC we are proud to operate with the highest standards of service and integrity, fully authorised by the Financial Conduct Authority Overall Purpose of The Job Join us as a Senior Contact Centre Engineer and shape the future of our cloud-based communication systems. We are looking for an experienced hands-on engineer to support the development, deployment, and maintenance of our Amazon Connect-based contact centre environment. This role plays a key part in delivering digital routing solutions, supporting internal users including training, and ensuring our systems run smoothly and securely. Key Accountabilities Supporting the Telecoms Manager to provide technical direction of any contact centre or telecoms upgrade projects. Ensure compliance with corporate governance, security practices and financial industry regulations. Represent the telecoms team in CAB and TDA meetings. Ensuring technical documentation is created and updated. Liaise with project managers and internal departments. Software and Hardware Asset management. Directing and working with 3rd party service providers. Experience, Knowledge, Skills Strong experience designing, deploying and maintaining contact centre environments (Avaya, Genesys etc.) including SIP Solid hands on knowledge of Amazon Connect, AWS Lambda, Lex Bots and DynamoDB Strong background in designing and implementing call routing systems, including routing profiles, queues, callbacks, emergency messaging, hours of operation, and holiday routing with dynamic messaging. Ability to troubleshoot using AWS Services such as CloudWatch, CloudTrail etc Designing and implementing logging, monitoring and alerting solutions for AWS hosted solutions. Experience in developing custom logic using AWS Lambda to enhance contact centre functionality. Good knowledge of Agent Chat / Web Chat applications with implementation experience Comfortable working with JSON Files, C#, .Net and Python Familiarity with development and version control tools like GIT, GitHub, and Azure DevOps. Competence in CI/CD pipelines using Terraform or CloudFormation. Strong debugging, reporting, troubleshooting, and problem-solving abilities. Excellent communication and analytical skills, with the ability to coordinate effectively with sysadmins, developers and business stakeholders. Desirable Skills Experience with AWS services like Contact Lens, Transcribe, Comprehend, S3, Athena, Quick Sight, Lambda, Elastic Search, Kibana and Kinesis. AWS certification. Knowledge of AWS Workforce Management tools including Quality Monitoring scorin Experience with working in a regulated financial services environment including ISO27001, PCI-DSS and Sarbanes Oxley. Experience with Microsoft technologies including Microsoft Teams direct routing, Microsoft 365 and Azure Entra ID. Experience with Avaya Aura solutions / Verint WFM Applications Why Join Us At Kensington Mortgages, we believe our employees are the heart of our success. We are committed to creating a supportive and flexible work environment that values personal growth, professional development and a healthy work-life balance Our inclusive culture respects and celebrates diversity in all its forms, ensuring that everyone feels welcome, valued and understood. We recognise and appreciate differences in thinking, learning styles, gender, race, identity, ethnic origins and sexual expression. We are an inclusive, neurodiversity-friendly employer committed to creating a supportive environment where all employees can thrive Ready to make a difference? If you're passionate about providing an exceptional service and want to join a team that values your contributions we'd love to hear from you! Apply today and be part of the Kensington Mortgages family and help us to continue making a positive impact in the lives of our customers.
3 rd line Technical Support & Project Engineer Contract: Full-time, Permanent Location: Hitchin (Hybrid) Salary: Up to £46,(Apply online only) (Dependent on experience) Working hours:, Monday to Friday office hours (Excluding Public Holidays) Benefits: 25 holidays + BHs + Pension + Provate health care. About the role We are looking for an experienced and motivated individual with a passion to deliver IT solutions to the high standard. Daily tasks will be varied, they will involve time spent at customers sites providing in person support, project delivery and discussing future plans for system improvements. Alternatively, time will be spent in the office delivering remote support and being an escalation point for team members. We understand the importance of the people who make the business. We are looking for someone who is looking for a career, we can then work with you to support and develop with training and certifications. We are looking for an experienced and motivated individual with a passion to deliver IT solutions to the high standard. Daily tasks will be varied, they will involve time spent at customers sites providing in person support, project delivery and discussing future plans for system improvements. Alternatively, time will be spent in our office delivering remote support and being an escalation point for team members. We understand the importance of the people who make the business. We are looking for someone who is looking for a career, we can then work with you to support and develop with training and certifications. Minimum Requirements 3 Years minimum experience in working at an MSP. With both onsite and support desk experience. Must be UK Resident, with own car available for business use. Requirements Outstanding problem-solving and troubleshooting skills. Excellent written and verbal communication. Outstanding customer service skills. Experience with management of devices and policies with Microsoft Endpoint Manager/Microsoft Intune. Deployment and advanced support of Microsoft 365 products, including Entra ID, SharePoint/OneDrive and Teams. Management and troubleshooting of Windows Server (Apply online only), including Remote Desktop Services, Active Directory, AD Sync & Group Policy. A good understanding of virtualization technologies such as Hyper-V. Technical knowledge of LAN/WAN, Routing, Switching, WatchGuard firewalls, VLANs and VPNs Understanding of backup, recovery and business continuity concepts. Understanding of security concepts, Cyber essentials framework, compliance and governance. Ability to provide technical advice, in an easy-to-understand manner, to various-sized organisations. Liaise with clients, internal staff, and 3rd parties to efficiently deliver support services. Add and maintain accurate technical documentation. Experience with PSA (Autotask preferred) & working to SLAs. Desirable Skills & Qualifications Microsoft Certifications. Exposure to ITIL or other ITSM framework IND/LET
Jun 13, 2025
Full time
3 rd line Technical Support & Project Engineer Contract: Full-time, Permanent Location: Hitchin (Hybrid) Salary: Up to £46,(Apply online only) (Dependent on experience) Working hours:, Monday to Friday office hours (Excluding Public Holidays) Benefits: 25 holidays + BHs + Pension + Provate health care. About the role We are looking for an experienced and motivated individual with a passion to deliver IT solutions to the high standard. Daily tasks will be varied, they will involve time spent at customers sites providing in person support, project delivery and discussing future plans for system improvements. Alternatively, time will be spent in the office delivering remote support and being an escalation point for team members. We understand the importance of the people who make the business. We are looking for someone who is looking for a career, we can then work with you to support and develop with training and certifications. We are looking for an experienced and motivated individual with a passion to deliver IT solutions to the high standard. Daily tasks will be varied, they will involve time spent at customers sites providing in person support, project delivery and discussing future plans for system improvements. Alternatively, time will be spent in our office delivering remote support and being an escalation point for team members. We understand the importance of the people who make the business. We are looking for someone who is looking for a career, we can then work with you to support and develop with training and certifications. Minimum Requirements 3 Years minimum experience in working at an MSP. With both onsite and support desk experience. Must be UK Resident, with own car available for business use. Requirements Outstanding problem-solving and troubleshooting skills. Excellent written and verbal communication. Outstanding customer service skills. Experience with management of devices and policies with Microsoft Endpoint Manager/Microsoft Intune. Deployment and advanced support of Microsoft 365 products, including Entra ID, SharePoint/OneDrive and Teams. Management and troubleshooting of Windows Server (Apply online only), including Remote Desktop Services, Active Directory, AD Sync & Group Policy. A good understanding of virtualization technologies such as Hyper-V. Technical knowledge of LAN/WAN, Routing, Switching, WatchGuard firewalls, VLANs and VPNs Understanding of backup, recovery and business continuity concepts. Understanding of security concepts, Cyber essentials framework, compliance and governance. Ability to provide technical advice, in an easy-to-understand manner, to various-sized organisations. Liaise with clients, internal staff, and 3rd parties to efficiently deliver support services. Add and maintain accurate technical documentation. Experience with PSA (Autotask preferred) & working to SLAs. Desirable Skills & Qualifications Microsoft Certifications. Exposure to ITIL or other ITSM framework IND/LET
Press Tab to Move to Skip to Content Link Salary: £59,600 - £69,800 depending on relevant skills, knowledge and experience. The expected salary range for this role reflects internal benchmarking and external market insights. Contract type: Permanent Location: London, Glasgow or Salford. This is a hybrid role, and the successful candidate will balance office working with home working. We're happy to discuss flexible working. Please indicate your choice under the flexible working question in the application. There is no obligation to raise this at the application stage but if you wish to do so, you are welcome to. Flexible working will be part of the discussion at offer stage. Excellent career progression - the BBC offers great opportunities for employees to seek new challenges and work in different areas of the organisation. Unrivalled training and development opportunities - our in-house Academy hosts a wide range of internal and external courses and certification. Benefits - We offer a negotiable salary package, a flexible 35-hour working week for work-life balance and 25 days annual leave with the option to buy an extra 5 days, a defined pension scheme and discounted dental, health care and gym. You can find out more about working at the BBC by selecting this link to our candidate pack . Freelancers are eligible to apply for an internal role if they are on a Worker Contract and they have worked continuously for 6 months. If they have worked for less than 6 months continuously or have a break of 3 weeks or more between engagements, they must seek Divisional HR approval to apply for an internal role prior to submitting an application. Job Intro The BBC has been serving audiences online for more than 20 years. Across key products including BBC iPlayer, News, Sport, Weather and Sounds, we entertain, educate and inform audiences in their millions every day. But behind the scenes we have work to do. We are making the shift from being a broadcaster that speaks to our audiences to becoming a service that is directly shaped by them and designed around their wants and needs. AI is fundamental to this journey: enriching and expanding our content, improving journalist workflows and powering personalised experiences for millions of audience members. The new era of generative AI offers opportunities and challenges on a much larger scale. We are hiring software engineers across multiple seniority levels to join a cross-functional team that builds AI products for content production use cases, focusing on generative AI. This team builds products end-to-end, from innovative ideas to validated, scalable production systems serving thousands of internal users and improving the experience of millions. We work with our Responsible AI team to keep public service values at the heart of these products, ensuring they are aligned with our editorial values, serve the public good and maintain audience trust. We are a friendly and supportive team, and we love that we get to work on interesting and important problems that have a real impact on the audience's experience and the future of the BBC. The BBC has an industry-leading engineering culture with a strong focus on best practice and a wide range of opportunities for learning and career growth. Diverse representation of people within the team is vital, and we work in an open, supportive and inclusive manner. This team will build AI services that integrate with user-facing applications, working closely with front-end engineering teams. Recent projects include: Fine-tuning and deploying open-source large language models on use cases that assist journalists and build audience engagement. Developing and deploying generative AI solutions to produce content metadata and improve the experience of hundreds of journalists and millions of users worldwide. Main Responsibilities Writing clean, maintainable, well-tested production code in Python. Designing, building, iterating on and maintaining AWS infrastructure for AI deployments, e.g. optimised LLM inference on GPUs, reliable model training and fine-tuning pipelines, CI/CD pipelines, data stores, model development environments, interfaces with 3rd party models and scalable APIs. Working with data scientists to train and evaluate in-house ML models and systems based on 3rd party models, build and validate prototypes then scale up into performant production systems. Following and iterating on our software engineering best practices such as code reviews, pair programming, TDD, model/data versioning, linting, automated test coverage analysis, infrastructure-as-code, CI/CD and clear and comprehensive documentation. Responding to production issues and outages, building monitoring infrastructure to ensure those instances are identified quickly and dealt with effectively and conducting PIRs and iterating on our infrastructure to ensure they don't happen again. Researching and experimenting with new AI technologies as they emerge. Supporting more junior colleagues. Closely collaborating with other engineers and cross-functional teammates and stakeholders, attending Agile ceremonies like stand-ups, retros, sprint planning and knowledge sharing sessions. Engaging with the wider engineering and ML community at the BBC. Are you the right candidate? We are open to a range of backgrounds, from ML engineers with hands-on model training and deployment experience, to DevOps and MLOps engineers to strong general software engineers with a real desire to learn about AI. You are encouraged to apply even if you don't meet every one of the criteria listed! Strong coding skills, preferably in Python. Expertise in software engineering best practices such as testing and code management and deployment. Experience designing and building cloud-based software, preferably on AWS. Ability to clearly communicate to both technical and non-technical team members. Ability to work effectively in a cross functional team. Experience leading technical projects and engaging with stakeholders. A strong interest in AI. DevOps/MLOps experience, e.g. deploying ML models, setting up training pipelines, model registries, monitoring etc. Hands-on experience training and evaluating ML models. Managing databases and data pipelines. Experience with generative AI. Mentorship of more junior colleagues. About the BBC The BBC is committed to redeploying employees seeking suitable alternative employment within the BBC for different reasons and they will be given priority consideration ahead of other applicants. Priority consideration means for those employees seeking redeployment their application will be considered alongside anyone else at risk of redundancy, prior to any individuals being considered who are not at risk. We don't focus simply on what we do - we also care how we do it. Our values and the way we behave are important to us. Please make sure you've read about our values and behaviourshere . Diversity matters at the BBC. We have a working environment where we value and respect every individual's unique contribution, enabling all of our employees to thrive and achieve their full potential. We want to attract the broadest range of talented people to be part of the BBC - whether that's to contribute to our programming or our wide range of non-production roles. The more diverse our workforce, the better able we are to respond to and reflect our audiences in all their diversity. We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will consider flexible working requests for all roles, unless operational requirements prevent otherwise. To find out more about Diversity and Inclusion at the BBC, please clickhere . Disclaimer This job description is a written statement of the essential characteristics of the job, with its principal accountabilities, incorporating a note of the skills, knowledge and experience required for a satisfactory level of performance. This is not intended to be a complete, detailed account of all aspects of the duties involved. Please note: If you were to be offered this role, the BBC will conduct Employment screening checks which include Reference checks; Eligibility to work checks; and if applicable to the role, Safeguarding and Adverse media/Social media checks. Any offer made is conditional on these checks being satisfactory. The BBC is committed to redeploying employees seeking suitable alternative employment within the BBC and they will be given priority consideration ahead of other applicants. Priority consideration means for those employees seeking redeployment their application will be considered alongside anyone else at risk of redundancy, prior to any individuals being considered who are not at risk. Information at a Glance This is your BBC At the BBC you can create and innovate in an inclusive environment while contributing to some of the world's best loved content, and the BBC's mission to inform, educate and entertain. Find out more about the BBC Life at BBC Here you will benefit from: • Fair pay and flexible benefits including a competitive salary package, a flexible 35-hour working week, 25 days annual leave with the option to buy an extra 5 days, a defined pensionscheme and discounted dental, health care and gym click apply for full job details
Jun 13, 2025
Full time
Press Tab to Move to Skip to Content Link Salary: £59,600 - £69,800 depending on relevant skills, knowledge and experience. The expected salary range for this role reflects internal benchmarking and external market insights. Contract type: Permanent Location: London, Glasgow or Salford. This is a hybrid role, and the successful candidate will balance office working with home working. We're happy to discuss flexible working. Please indicate your choice under the flexible working question in the application. There is no obligation to raise this at the application stage but if you wish to do so, you are welcome to. Flexible working will be part of the discussion at offer stage. Excellent career progression - the BBC offers great opportunities for employees to seek new challenges and work in different areas of the organisation. Unrivalled training and development opportunities - our in-house Academy hosts a wide range of internal and external courses and certification. Benefits - We offer a negotiable salary package, a flexible 35-hour working week for work-life balance and 25 days annual leave with the option to buy an extra 5 days, a defined pension scheme and discounted dental, health care and gym. You can find out more about working at the BBC by selecting this link to our candidate pack . Freelancers are eligible to apply for an internal role if they are on a Worker Contract and they have worked continuously for 6 months. If they have worked for less than 6 months continuously or have a break of 3 weeks or more between engagements, they must seek Divisional HR approval to apply for an internal role prior to submitting an application. Job Intro The BBC has been serving audiences online for more than 20 years. Across key products including BBC iPlayer, News, Sport, Weather and Sounds, we entertain, educate and inform audiences in their millions every day. But behind the scenes we have work to do. We are making the shift from being a broadcaster that speaks to our audiences to becoming a service that is directly shaped by them and designed around their wants and needs. AI is fundamental to this journey: enriching and expanding our content, improving journalist workflows and powering personalised experiences for millions of audience members. The new era of generative AI offers opportunities and challenges on a much larger scale. We are hiring software engineers across multiple seniority levels to join a cross-functional team that builds AI products for content production use cases, focusing on generative AI. This team builds products end-to-end, from innovative ideas to validated, scalable production systems serving thousands of internal users and improving the experience of millions. We work with our Responsible AI team to keep public service values at the heart of these products, ensuring they are aligned with our editorial values, serve the public good and maintain audience trust. We are a friendly and supportive team, and we love that we get to work on interesting and important problems that have a real impact on the audience's experience and the future of the BBC. The BBC has an industry-leading engineering culture with a strong focus on best practice and a wide range of opportunities for learning and career growth. Diverse representation of people within the team is vital, and we work in an open, supportive and inclusive manner. This team will build AI services that integrate with user-facing applications, working closely with front-end engineering teams. Recent projects include: Fine-tuning and deploying open-source large language models on use cases that assist journalists and build audience engagement. Developing and deploying generative AI solutions to produce content metadata and improve the experience of hundreds of journalists and millions of users worldwide. Main Responsibilities Writing clean, maintainable, well-tested production code in Python. Designing, building, iterating on and maintaining AWS infrastructure for AI deployments, e.g. optimised LLM inference on GPUs, reliable model training and fine-tuning pipelines, CI/CD pipelines, data stores, model development environments, interfaces with 3rd party models and scalable APIs. Working with data scientists to train and evaluate in-house ML models and systems based on 3rd party models, build and validate prototypes then scale up into performant production systems. Following and iterating on our software engineering best practices such as code reviews, pair programming, TDD, model/data versioning, linting, automated test coverage analysis, infrastructure-as-code, CI/CD and clear and comprehensive documentation. Responding to production issues and outages, building monitoring infrastructure to ensure those instances are identified quickly and dealt with effectively and conducting PIRs and iterating on our infrastructure to ensure they don't happen again. Researching and experimenting with new AI technologies as they emerge. Supporting more junior colleagues. Closely collaborating with other engineers and cross-functional teammates and stakeholders, attending Agile ceremonies like stand-ups, retros, sprint planning and knowledge sharing sessions. Engaging with the wider engineering and ML community at the BBC. Are you the right candidate? We are open to a range of backgrounds, from ML engineers with hands-on model training and deployment experience, to DevOps and MLOps engineers to strong general software engineers with a real desire to learn about AI. You are encouraged to apply even if you don't meet every one of the criteria listed! Strong coding skills, preferably in Python. Expertise in software engineering best practices such as testing and code management and deployment. Experience designing and building cloud-based software, preferably on AWS. Ability to clearly communicate to both technical and non-technical team members. Ability to work effectively in a cross functional team. Experience leading technical projects and engaging with stakeholders. A strong interest in AI. DevOps/MLOps experience, e.g. deploying ML models, setting up training pipelines, model registries, monitoring etc. Hands-on experience training and evaluating ML models. Managing databases and data pipelines. Experience with generative AI. Mentorship of more junior colleagues. About the BBC The BBC is committed to redeploying employees seeking suitable alternative employment within the BBC for different reasons and they will be given priority consideration ahead of other applicants. Priority consideration means for those employees seeking redeployment their application will be considered alongside anyone else at risk of redundancy, prior to any individuals being considered who are not at risk. We don't focus simply on what we do - we also care how we do it. Our values and the way we behave are important to us. Please make sure you've read about our values and behaviourshere . Diversity matters at the BBC. We have a working environment where we value and respect every individual's unique contribution, enabling all of our employees to thrive and achieve their full potential. We want to attract the broadest range of talented people to be part of the BBC - whether that's to contribute to our programming or our wide range of non-production roles. The more diverse our workforce, the better able we are to respond to and reflect our audiences in all their diversity. We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will consider flexible working requests for all roles, unless operational requirements prevent otherwise. To find out more about Diversity and Inclusion at the BBC, please clickhere . Disclaimer This job description is a written statement of the essential characteristics of the job, with its principal accountabilities, incorporating a note of the skills, knowledge and experience required for a satisfactory level of performance. This is not intended to be a complete, detailed account of all aspects of the duties involved. Please note: If you were to be offered this role, the BBC will conduct Employment screening checks which include Reference checks; Eligibility to work checks; and if applicable to the role, Safeguarding and Adverse media/Social media checks. Any offer made is conditional on these checks being satisfactory. The BBC is committed to redeploying employees seeking suitable alternative employment within the BBC and they will be given priority consideration ahead of other applicants. Priority consideration means for those employees seeking redeployment their application will be considered alongside anyone else at risk of redundancy, prior to any individuals being considered who are not at risk. Information at a Glance This is your BBC At the BBC you can create and innovate in an inclusive environment while contributing to some of the world's best loved content, and the BBC's mission to inform, educate and entertain. Find out more about the BBC Life at BBC Here you will benefit from: • Fair pay and flexible benefits including a competitive salary package, a flexible 35-hour working week, 25 days annual leave with the option to buy an extra 5 days, a defined pensionscheme and discounted dental, health care and gym click apply for full job details
This is a fantastic opportunity to join a thriving technology business as they scale their in-house Networking team at their Birmingham head office. They are now recruiting for a 2nd/3rd Line Network Engineer to provide Helpdesk support to their ever-expanding customer base. Client Details Michael Page are proud to be partnered with a key technology business who have grown significantly to become a central player within the IT solutions space. They have been providing expert IT services and solutions to their customer base, which continues to grow year on year, for over three decades now. As part of their growth, they are now recruiting for a 2nd/3rd Line Network Engineer to provide first-class end-user support to clients from the company's Birmingham headquarters. Description As the successful candidate for the 2nd/3rd Line Network Engineer role, you will join a talented team providing expert Helpdesk support to customers, covering a wide array of networking issues. You will support and troubleshoot VLANs, static routing and other dynamic routing protocols such as OSPF and EIGRP. In addition to VLAN support, you will setup and maintain site-to-site VPN configuration. Efficient network operations are critical to the business, so you will cover regular DHCP and DNS support. The client base is varied is scope, so you will be involved in support of LAN, WAN and SD-WAN environments. Firewall and switch support will be a central focus, and you will cover a variety of vendors, such as Cisco Meraki, SonicWall and Aruba. You will act as an escalation point to the 1st Line team where necessary, providing more advanced support across both hardware and software systems. In addition to the central BAU focus of troubleshooting and support, you will also have the chance to overlap into projects involving the expansion or enhancement of network infrastructure. The role will have a hybrid focus, but given the Helpdesk aspects of the role, and the collaborative nature of the team, you will be based at the Birmingham office 4 days a week, with 1 day a week from home. Profile As the successful candidate for the 2nd/3rd Line Network Engineer, you will have at least 2-3 years commercial experience in the following areas: VLANs TCP/IP DHCP / DNS LAN/WAN, SD-WAN Router, switch and firewall support Cisco Meraki and/or Aruba, HP, SonicWall Knowledge of network security practices and tools Job Offer A starting salary of 40,000 to 45,000 per annum, depending on experience. Comprehensive benefits package. Industry-leading training and development opportunities within a leading Technology business.
Jun 12, 2025
Full time
This is a fantastic opportunity to join a thriving technology business as they scale their in-house Networking team at their Birmingham head office. They are now recruiting for a 2nd/3rd Line Network Engineer to provide Helpdesk support to their ever-expanding customer base. Client Details Michael Page are proud to be partnered with a key technology business who have grown significantly to become a central player within the IT solutions space. They have been providing expert IT services and solutions to their customer base, which continues to grow year on year, for over three decades now. As part of their growth, they are now recruiting for a 2nd/3rd Line Network Engineer to provide first-class end-user support to clients from the company's Birmingham headquarters. Description As the successful candidate for the 2nd/3rd Line Network Engineer role, you will join a talented team providing expert Helpdesk support to customers, covering a wide array of networking issues. You will support and troubleshoot VLANs, static routing and other dynamic routing protocols such as OSPF and EIGRP. In addition to VLAN support, you will setup and maintain site-to-site VPN configuration. Efficient network operations are critical to the business, so you will cover regular DHCP and DNS support. The client base is varied is scope, so you will be involved in support of LAN, WAN and SD-WAN environments. Firewall and switch support will be a central focus, and you will cover a variety of vendors, such as Cisco Meraki, SonicWall and Aruba. You will act as an escalation point to the 1st Line team where necessary, providing more advanced support across both hardware and software systems. In addition to the central BAU focus of troubleshooting and support, you will also have the chance to overlap into projects involving the expansion or enhancement of network infrastructure. The role will have a hybrid focus, but given the Helpdesk aspects of the role, and the collaborative nature of the team, you will be based at the Birmingham office 4 days a week, with 1 day a week from home. Profile As the successful candidate for the 2nd/3rd Line Network Engineer, you will have at least 2-3 years commercial experience in the following areas: VLANs TCP/IP DHCP / DNS LAN/WAN, SD-WAN Router, switch and firewall support Cisco Meraki and/or Aruba, HP, SonicWall Knowledge of network security practices and tools Job Offer A starting salary of 40,000 to 45,000 per annum, depending on experience. Comprehensive benefits package. Industry-leading training and development opportunities within a leading Technology business.
Role: Level 2/3 IT Engineer - MSP IT Sector Salary: 45,000 Location: Central London We are currently representing a leading Managed Service Provider (MSP) deliver IT solutions that power productivity and growth. From cloud services and cybersecurity to VoIP and workflow automation, we're trusted by businesses across industries to provide proactive, secure, and innovative support. We're seeking a Level 2/3 IT Engineer with deep technical expertise, MSP experience, and a desire for solving complex challenges. This is an opportunity to join a collaborative, forward-thinking, Investors in People Platinum team where your skills will drive real impact. Why Join us? Innovative Environment - Work with tools like Autotask, Salesforce, and Power Automate to streamline service delivery. Career Growth - Access funded certifications and structured progression in a growing MSP. Real Impact - Deliver transformational IT projects including cloud migrations, network security, and VoIP systems. Your Role As a key member of our engineering team, you'll be responsible for advanced technical support, service improvement, and end-to-end delivery of IT projects. You'll also play a mentoring role and help shape internal processes and automation strategies. Key Responsibilities Support & Troubleshooting Deliver advanced Level 2/3 support across hardware, software, networks, and firewalls. Manage escalations and provide expert troubleshooting on Windows Server, Office 365, and virtualised environments. Configure and maintain SonicWall firewalls, Hyper-V/VMware servers, and 3CX VoIP systems. Project Delivery Lead projects including cloud migrations (Azure, O365), hardware rollouts, and network upgrades. Manage timelines, client expectations, and successful delivery outcomes. Provide technical documentation and post-project reviews. Mentoring & Internal Development Coach junior engineers and contribute to team training sessions. Help shape KPI reporting and continuous improvement initiatives. What We're Looking For Experience in an MSP environment. Proven experience with: Windows Server, Office 365, Azure SonicWall firewall configuration Virtualisation: Hyper-V and/or VMware Automation: PowerShell scripting, Power Automate flows If you are looking for a role in a forward thinking, tech focussed environment, look no further than here. Please apply with an up-to-date CV to be considered In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Jun 12, 2025
Full time
Role: Level 2/3 IT Engineer - MSP IT Sector Salary: 45,000 Location: Central London We are currently representing a leading Managed Service Provider (MSP) deliver IT solutions that power productivity and growth. From cloud services and cybersecurity to VoIP and workflow automation, we're trusted by businesses across industries to provide proactive, secure, and innovative support. We're seeking a Level 2/3 IT Engineer with deep technical expertise, MSP experience, and a desire for solving complex challenges. This is an opportunity to join a collaborative, forward-thinking, Investors in People Platinum team where your skills will drive real impact. Why Join us? Innovative Environment - Work with tools like Autotask, Salesforce, and Power Automate to streamline service delivery. Career Growth - Access funded certifications and structured progression in a growing MSP. Real Impact - Deliver transformational IT projects including cloud migrations, network security, and VoIP systems. Your Role As a key member of our engineering team, you'll be responsible for advanced technical support, service improvement, and end-to-end delivery of IT projects. You'll also play a mentoring role and help shape internal processes and automation strategies. Key Responsibilities Support & Troubleshooting Deliver advanced Level 2/3 support across hardware, software, networks, and firewalls. Manage escalations and provide expert troubleshooting on Windows Server, Office 365, and virtualised environments. Configure and maintain SonicWall firewalls, Hyper-V/VMware servers, and 3CX VoIP systems. Project Delivery Lead projects including cloud migrations (Azure, O365), hardware rollouts, and network upgrades. Manage timelines, client expectations, and successful delivery outcomes. Provide technical documentation and post-project reviews. Mentoring & Internal Development Coach junior engineers and contribute to team training sessions. Help shape KPI reporting and continuous improvement initiatives. What We're Looking For Experience in an MSP environment. Proven experience with: Windows Server, Office 365, Azure SonicWall firewall configuration Virtualisation: Hyper-V and/or VMware Automation: PowerShell scripting, Power Automate flows If you are looking for a role in a forward thinking, tech focussed environment, look no further than here. Please apply with an up-to-date CV to be considered In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Project Manager Cheshire Area £65,000-£75,000 My Client who is a leading manufacturer within their field is seeking an experience Project Manager to join their team. This role will involve being accountable for capital projects from initial budget request through to cost estimating, phased engineering procurement and commissioning. Project Manager Requirements: Engineering Degree or equivalent Prince 2 or equivalent Expert in Project Management tools and techniques Strong commitment to cost savings, profit improvement and delivering within or under budget Ability to communicate clearly and effectively at all levels of the business Proven track record of the execution of multiple successful projects Proven track record of motivating and leading a multidisciplinary team without direct management authority Green/Black Belt Six Sigma desirable Excellent analytical skills Exceptional organizational and time management skills required Project Manager Duties: Responsible for leading several projects simultaneously with the highest regard for: Safety Environment Quality Reliability Performance Develop and manage the project management process including day to day activities, review of deliverables across all projects minimising exposure and risk Lead and manage project tasks and timelines including the design of improvements Prepare written specifications for equipment, buildings or technology Ensure regulatory compliance with all equipment e.g. CE & PUWER Lead and installation, commissioning and start up of equipment working with local teams and external experts as required Acquire and approve quotes from vendors, managing legal approval of contracts and onboarding of vendors as required Organising and scheduling project activities working with internal teams to ensure minimal disruption where possible Supervise contractors and develop relationships with 3rd party teams as required to ensure a smooth partnership Work with the Commercial teams to facilitate the successful launch of pilots and new projects ensuring that the project is well planned, resourced and all parties are aligned to the desired outcome and required timelines Manage project resources and budget to ensure the project costs are within the project budget and ensuring risks and issues are identified before they occur and take appropriate action to prevent them Develop, manage and maintain an effective communication process ensuring that all stakeholders are included and that all relevant project information is efficiently and effectively communicated Develop reliable and cost effective project resources and methods Ensure that projects are in line with the companies long term objectives and be ready/able to adapt if business or customer objectives/priorities change Maintain detailed records and orderly files on all assigned projects Full commitment to sustainability targets with projects and other initiatives Drive alignment and effectiveness of continuous improvement activities with the corporate strategies, plans and objectives Coach, mentor and support colleagues with project management tools and techniques for local projects Please contact Clare Butler at Winsearch UK for further information. Clare Butler (url removed) Winsearch acts as an employment agency for permanent staff. We recruit for roles based in Engineering & Manufacturing, Food & Drinks, Pharmaceutical, Supply Chain & Procurement and Professional Services. View our latest jobs today on our website (url removed) and follow us on LinkedIn. ManH Our clients and their customers come from diverse backgrounds and so do we. We hire our people from various walks of life, each of whom make our company stronger with their talent, uniqueness, and expertise. This is what makes our company special; if you want to help us grow and take this ethos to our clients, then we cannot wait to collaborate with you! The UK has now left the European Union. Any EU, EEA or Swiss citizens living in the UK that wish to remain in the UK post Brexit need to apply to the EU Settlement Scheme. Although the closing date for applications was 30th Jun 2021, if you have not yet applied but believe that you would qualify under the EU Settlement Scheme, the Home Office have confirmed that they will consider late applications. For further information please see (url removed)> Many Thanks
Jun 11, 2025
Full time
Project Manager Cheshire Area £65,000-£75,000 My Client who is a leading manufacturer within their field is seeking an experience Project Manager to join their team. This role will involve being accountable for capital projects from initial budget request through to cost estimating, phased engineering procurement and commissioning. Project Manager Requirements: Engineering Degree or equivalent Prince 2 or equivalent Expert in Project Management tools and techniques Strong commitment to cost savings, profit improvement and delivering within or under budget Ability to communicate clearly and effectively at all levels of the business Proven track record of the execution of multiple successful projects Proven track record of motivating and leading a multidisciplinary team without direct management authority Green/Black Belt Six Sigma desirable Excellent analytical skills Exceptional organizational and time management skills required Project Manager Duties: Responsible for leading several projects simultaneously with the highest regard for: Safety Environment Quality Reliability Performance Develop and manage the project management process including day to day activities, review of deliverables across all projects minimising exposure and risk Lead and manage project tasks and timelines including the design of improvements Prepare written specifications for equipment, buildings or technology Ensure regulatory compliance with all equipment e.g. CE & PUWER Lead and installation, commissioning and start up of equipment working with local teams and external experts as required Acquire and approve quotes from vendors, managing legal approval of contracts and onboarding of vendors as required Organising and scheduling project activities working with internal teams to ensure minimal disruption where possible Supervise contractors and develop relationships with 3rd party teams as required to ensure a smooth partnership Work with the Commercial teams to facilitate the successful launch of pilots and new projects ensuring that the project is well planned, resourced and all parties are aligned to the desired outcome and required timelines Manage project resources and budget to ensure the project costs are within the project budget and ensuring risks and issues are identified before they occur and take appropriate action to prevent them Develop, manage and maintain an effective communication process ensuring that all stakeholders are included and that all relevant project information is efficiently and effectively communicated Develop reliable and cost effective project resources and methods Ensure that projects are in line with the companies long term objectives and be ready/able to adapt if business or customer objectives/priorities change Maintain detailed records and orderly files on all assigned projects Full commitment to sustainability targets with projects and other initiatives Drive alignment and effectiveness of continuous improvement activities with the corporate strategies, plans and objectives Coach, mentor and support colleagues with project management tools and techniques for local projects Please contact Clare Butler at Winsearch UK for further information. Clare Butler (url removed) Winsearch acts as an employment agency for permanent staff. We recruit for roles based in Engineering & Manufacturing, Food & Drinks, Pharmaceutical, Supply Chain & Procurement and Professional Services. View our latest jobs today on our website (url removed) and follow us on LinkedIn. ManH Our clients and their customers come from diverse backgrounds and so do we. We hire our people from various walks of life, each of whom make our company stronger with their talent, uniqueness, and expertise. This is what makes our company special; if you want to help us grow and take this ethos to our clients, then we cannot wait to collaborate with you! The UK has now left the European Union. Any EU, EEA or Swiss citizens living in the UK that wish to remain in the UK post Brexit need to apply to the EU Settlement Scheme. Although the closing date for applications was 30th Jun 2021, if you have not yet applied but believe that you would qualify under the EU Settlement Scheme, the Home Office have confirmed that they will consider late applications. For further information please see (url removed)> Many Thanks
A leading and growing FMCG Manufacturer is currently recruiting for an IT Systems Engineer / IT support Engineer / First line Engineer to join the business. Reporting into the Head of IT, this IT Systems Engineer / IT support Engineer / First line Engineer will be responsible for supporting, maintaining, and improving everything from user devices to servers and cloud systems and be expected to own and deliver small-medium improvements. This business is looking to double in size within 5 years and this role will grow with them. This role will directly supports the IT Manager within a 300 headcount manufacturing and office environment. Must have experience: Solid Windows, O365, basic network, and security skills. Experience with firewalls, Intune, manufacturing/production IT, or project delivery is a plus. % of your role will be support/admin (tickets, fixes, maintenance) and %: Small projects, continuous improvement, upgrades, automation Technical Knowledge Windows Server & Active Directory: User/group management, basic GPOs, file/print services Office 365 / Microsoft 365: User and license admin, troubleshooting, Teams/SharePoint config Endpoint Management: Deploying, imaging, updating laptops, desktops, tablets Basic Networking: VLANs, DHCP, DNS, Wi-Fi, troubleshooting connectivity (not design) Security Fundamentals: Patch management, MFA, antivirus/EDR (e.g., Sophos), least privilege Backup & DR: Understands backup solutions, basic restore/testing Scripting/Automation: Basic PowerShell (user admin, bulk tasks, basic reporting) Vendor Support: Knows how to log tickets/escalate with 3rd parties and hold them accountable Desirable Experience Firewalls/Security Appliances: (e.g., Sophos XGS, basic policy management not advanced config) MDM (Intune, etc.): Device policies, onboarding/offboarding mobiles/tablets Manufacturing/Production IT: Factory floor IT, label printers, line-of-business apps Project Delivery: Has supported or delivered at least one system upgrade, migration, or rollout Process Improvement: Has spotted a recurring problem and improved/fixed it for the business Cloud Platform Familiarity: Some Azure (AAD, basic policies), SharePoint site config, SaaS integrations To apply please email a cv
Jun 10, 2025
Full time
A leading and growing FMCG Manufacturer is currently recruiting for an IT Systems Engineer / IT support Engineer / First line Engineer to join the business. Reporting into the Head of IT, this IT Systems Engineer / IT support Engineer / First line Engineer will be responsible for supporting, maintaining, and improving everything from user devices to servers and cloud systems and be expected to own and deliver small-medium improvements. This business is looking to double in size within 5 years and this role will grow with them. This role will directly supports the IT Manager within a 300 headcount manufacturing and office environment. Must have experience: Solid Windows, O365, basic network, and security skills. Experience with firewalls, Intune, manufacturing/production IT, or project delivery is a plus. % of your role will be support/admin (tickets, fixes, maintenance) and %: Small projects, continuous improvement, upgrades, automation Technical Knowledge Windows Server & Active Directory: User/group management, basic GPOs, file/print services Office 365 / Microsoft 365: User and license admin, troubleshooting, Teams/SharePoint config Endpoint Management: Deploying, imaging, updating laptops, desktops, tablets Basic Networking: VLANs, DHCP, DNS, Wi-Fi, troubleshooting connectivity (not design) Security Fundamentals: Patch management, MFA, antivirus/EDR (e.g., Sophos), least privilege Backup & DR: Understands backup solutions, basic restore/testing Scripting/Automation: Basic PowerShell (user admin, bulk tasks, basic reporting) Vendor Support: Knows how to log tickets/escalate with 3rd parties and hold them accountable Desirable Experience Firewalls/Security Appliances: (e.g., Sophos XGS, basic policy management not advanced config) MDM (Intune, etc.): Device policies, onboarding/offboarding mobiles/tablets Manufacturing/Production IT: Factory floor IT, label printers, line-of-business apps Project Delivery: Has supported or delivered at least one system upgrade, migration, or rollout Process Improvement: Has spotted a recurring problem and improved/fixed it for the business Cloud Platform Familiarity: Some Azure (AAD, basic policies), SharePoint site config, SaaS integrations To apply please email a cv
We are seeking an IT Service Operations Manager. The IT Service Operations Manager is accountable for ensuring the efficient operation and reliability of IT support and service delivery throughout the organisation. This role includes overseeing daily IT service desk activities, managing incident resolution processes, and maintaining service standards that meet or surpass customer expectations. The manager ensures that systems, networks, and applications perform effectively and align with both business goals and user requirements. Additionally, this position is instrumental in leading service improvement initiatives, providing guidance to junior team members, and handling escalations and major incidents through to resolution. This is an office-based role, Monday to Friday, based in Hertford, Hertfordshire. Key Responsibilities: Overall Service Operations Management: Oversee the daily operations of the IT service desk, ensuring tickets are processed in accordance with established procedures and SLAs. Develop and implement best practices for managing tickets, including prioritising based on business impact, and maintaining accurate records for ticket status, types, and priorities. Manage escalations from 1st and 2nd line support teams, ensuring timely and effective resolution of complex issues interfacing with 3rd line across the wider business. Lead incident and problem management processes, including root-cause analysis for recurring incidents, working closely with internal teams and external vendors. Own and manage the organisation s IT Service Management (ITSM) platform (HALO), including administration, configuration, and continuous improvement of core modules such as Incident, Request, Change, Problem, and Configuration Management. Act as the internal lead for IT operations, providing oversight and accountability for IT systems and user experience. Collaborate with the Network & Infrastructure Manager and Level 3 engineers to ensure effective support and delivery of services, particularly around Microsoft 365 and infrastructure platforms. Support service reporting, governance, and compliance activities. Service Level Agreement (SLA) Management: • Monitor IT service performance to ensure compliance with SLAs, managing ticket queues and ensuring incidents are resolved in a timely manner. • Proactively identify and mitigate potential SLA breaches through regular reviews of system performance and troubleshooting incidents. • Develop and implement corrective actions for downtime or service unavailability, ensuring compliance with contractual obligations and maintaining uptime targets (e.g., 99.8% system availability). Team Leadership and Development: • Lead and mentor 1st, 2nd, and 3rd line support teams, providing technical guidance, coaching, and performance feedback. • Conduct regular training sessions to improve team skills in troubleshooting, technical processes, and customer service. • Foster a collaborative working environment that encourages knowledge sharing and continuous improvement. Incident and Change Management: • Act as the point of contact for major incidents, overseeing the resolution process and ensuring stakeholders are kept informed throughout the lifecycle of incidents. • Manage the change management process, ensuring all planned changes are carefully evaluated, approved, and properly communicated to affected stakeholders. • Ensure that all incidents, changes, and requests are tracked and properly documented for reporting purposes. User Management and Security: Initially required to establish a working Security group for the business and subsequently to own the implementation and processes within ITSM. Oversee user account management processes for systems like Microsoft O365, ensuring proper account provisioning, modification, and deactivation. Ensure that security protocols such as Zero Trust are enforced and that sensitive information is handled in accordance with company policies and compliance requirements. Facilitate regular reviews of access controls, permissions, and security posture. System Maintenance and Performance Optimisation: • Manage the scheduling and execution of preventive maintenance activities, including updates, patches, and hardware replacements. Project Management and System Configuration: • Collaborate with the project teams to assist with resource planning and own the assignment of tasks relative to the department and to meet agreed delivery dates for clients. Stakeholder Management: • Work closely with internal and external stakeholders, to ensure service levels are met and improve overall service delivery. Training and Documentation: • Maintain up-to-date technical documentation for IT services and systems, including troubleshooting guides, best practices, and system configurations. • Lead the development of user training programs, ensuring effective onboarding and knowledge transfer to end-users and staff. Business Minded and Continuous Improvement: • Actively drive improvements in IT service delivery, identifying areas of inefficiency or underperformance and implementing solutions. • Participate in business initiatives contributing to revenue growth, operational excellence, and customer satisfaction. • Keep up to date with new technologies and industry best practices, recommending their adoption to improve service quality and operational efficiency. Qualifications: Strong leadership and team management skills. Excellent communication, problem-solving, and organisational skills. ITIL 4 Foundation or equivalent service management certification. A minimum of 5+ years of experience in IT support or service operations management. Good understanding of IT infrastructure, systems, and applications, as well as experience with security frameworks (e.g., Zero Trust). Strong understanding of cybersecurity principles (e.g., Cyber Essentials, CompTIA Security+). Ability to manage complex technical issues while maintaining a focus on customer service and business needs. An understanding and interest in audio-visual systems, including Digital Signage. Good knowledge of ISO 27001 and other relevant information security standards, with a proven track record of implementing and maintaining security management systems in compliance with ISO standards. Proven track record in managing SLA compliance and delivering results in a fast-paced environment. Exceptional organisational and multitasking abilities. Analytical mindset with the ability to identify trends, root causes, and implement solutions. Desirable (Not Essential): CompTIA Network+ or equivalent to support effective collaboration with network teams. Foundation-level cloud certification (e.g., Microsoft Azure Fundamentals, AWS Cloud Practitioner) Service Desk Institute (SDI) certification or similar, to reinforce user-centric service delivery. Awareness of ISO9001 / ISO27001 or similar frameworks. Exposure to tools and project delivery methodologies (e.g., PRINCE2 Foundation, Lean practitioner, AgilePM Foundation). Working Hours: Monday - Friday 08:30 - 17:30 Excellent company benefits
Jun 10, 2025
Full time
We are seeking an IT Service Operations Manager. The IT Service Operations Manager is accountable for ensuring the efficient operation and reliability of IT support and service delivery throughout the organisation. This role includes overseeing daily IT service desk activities, managing incident resolution processes, and maintaining service standards that meet or surpass customer expectations. The manager ensures that systems, networks, and applications perform effectively and align with both business goals and user requirements. Additionally, this position is instrumental in leading service improvement initiatives, providing guidance to junior team members, and handling escalations and major incidents through to resolution. This is an office-based role, Monday to Friday, based in Hertford, Hertfordshire. Key Responsibilities: Overall Service Operations Management: Oversee the daily operations of the IT service desk, ensuring tickets are processed in accordance with established procedures and SLAs. Develop and implement best practices for managing tickets, including prioritising based on business impact, and maintaining accurate records for ticket status, types, and priorities. Manage escalations from 1st and 2nd line support teams, ensuring timely and effective resolution of complex issues interfacing with 3rd line across the wider business. Lead incident and problem management processes, including root-cause analysis for recurring incidents, working closely with internal teams and external vendors. Own and manage the organisation s IT Service Management (ITSM) platform (HALO), including administration, configuration, and continuous improvement of core modules such as Incident, Request, Change, Problem, and Configuration Management. Act as the internal lead for IT operations, providing oversight and accountability for IT systems and user experience. Collaborate with the Network & Infrastructure Manager and Level 3 engineers to ensure effective support and delivery of services, particularly around Microsoft 365 and infrastructure platforms. Support service reporting, governance, and compliance activities. Service Level Agreement (SLA) Management: • Monitor IT service performance to ensure compliance with SLAs, managing ticket queues and ensuring incidents are resolved in a timely manner. • Proactively identify and mitigate potential SLA breaches through regular reviews of system performance and troubleshooting incidents. • Develop and implement corrective actions for downtime or service unavailability, ensuring compliance with contractual obligations and maintaining uptime targets (e.g., 99.8% system availability). Team Leadership and Development: • Lead and mentor 1st, 2nd, and 3rd line support teams, providing technical guidance, coaching, and performance feedback. • Conduct regular training sessions to improve team skills in troubleshooting, technical processes, and customer service. • Foster a collaborative working environment that encourages knowledge sharing and continuous improvement. Incident and Change Management: • Act as the point of contact for major incidents, overseeing the resolution process and ensuring stakeholders are kept informed throughout the lifecycle of incidents. • Manage the change management process, ensuring all planned changes are carefully evaluated, approved, and properly communicated to affected stakeholders. • Ensure that all incidents, changes, and requests are tracked and properly documented for reporting purposes. User Management and Security: Initially required to establish a working Security group for the business and subsequently to own the implementation and processes within ITSM. Oversee user account management processes for systems like Microsoft O365, ensuring proper account provisioning, modification, and deactivation. Ensure that security protocols such as Zero Trust are enforced and that sensitive information is handled in accordance with company policies and compliance requirements. Facilitate regular reviews of access controls, permissions, and security posture. System Maintenance and Performance Optimisation: • Manage the scheduling and execution of preventive maintenance activities, including updates, patches, and hardware replacements. Project Management and System Configuration: • Collaborate with the project teams to assist with resource planning and own the assignment of tasks relative to the department and to meet agreed delivery dates for clients. Stakeholder Management: • Work closely with internal and external stakeholders, to ensure service levels are met and improve overall service delivery. Training and Documentation: • Maintain up-to-date technical documentation for IT services and systems, including troubleshooting guides, best practices, and system configurations. • Lead the development of user training programs, ensuring effective onboarding and knowledge transfer to end-users and staff. Business Minded and Continuous Improvement: • Actively drive improvements in IT service delivery, identifying areas of inefficiency or underperformance and implementing solutions. • Participate in business initiatives contributing to revenue growth, operational excellence, and customer satisfaction. • Keep up to date with new technologies and industry best practices, recommending their adoption to improve service quality and operational efficiency. Qualifications: Strong leadership and team management skills. Excellent communication, problem-solving, and organisational skills. ITIL 4 Foundation or equivalent service management certification. A minimum of 5+ years of experience in IT support or service operations management. Good understanding of IT infrastructure, systems, and applications, as well as experience with security frameworks (e.g., Zero Trust). Strong understanding of cybersecurity principles (e.g., Cyber Essentials, CompTIA Security+). Ability to manage complex technical issues while maintaining a focus on customer service and business needs. An understanding and interest in audio-visual systems, including Digital Signage. Good knowledge of ISO 27001 and other relevant information security standards, with a proven track record of implementing and maintaining security management systems in compliance with ISO standards. Proven track record in managing SLA compliance and delivering results in a fast-paced environment. Exceptional organisational and multitasking abilities. Analytical mindset with the ability to identify trends, root causes, and implement solutions. Desirable (Not Essential): CompTIA Network+ or equivalent to support effective collaboration with network teams. Foundation-level cloud certification (e.g., Microsoft Azure Fundamentals, AWS Cloud Practitioner) Service Desk Institute (SDI) certification or similar, to reinforce user-centric service delivery. Awareness of ISO9001 / ISO27001 or similar frameworks. Exposure to tools and project delivery methodologies (e.g., PRINCE2 Foundation, Lean practitioner, AgilePM Foundation). Working Hours: Monday - Friday 08:30 - 17:30 Excellent company benefits
Company Description By 2050, the planet could be using twice as much electricity compared to today. Are you interested in contributing and helping to shape the future of the world's energy? If so, read on. Fusion, the process that powers the Sun and Stars, is one of the most promising options for generating the cleaner, carbon-free energy that our world badly needs. UKAEA leads the way in realizing fusion energy, partnering with industry and research for groundbreaking advancements. Our goal is to bring fusion electricity to the grid, supported by tomorrow's power stations. In pursuit of our mission, UKAEA embraces core values: Innovative, Committed, Trusted, and Collaborative. As an employee of UKAEA you will benefit from: Outstanding defined benefit pension scheme, details of which can be found at the end of this advert. Corporate bonus schemeup to X % insert the relevant percentage: up to 7% for Levels 1 - 7, as well as 3rdand 4thyear apprentices. Up to 15% for L8+ positions and a Relocation allowance (if eligible). Flexible working options including family friendly policies and the right to request flexible working from the start of your employment. Employee Assistance Programme and trained Mental Health First Aiders, Generous annual leave allowance starting with 25 days, plus 3 days Christmas closure and 2.5 privilege days, in addition to UK bank holidays Wide range of career development opportunities A vibrant culture committed to equality and being fully inclusive Job Description The salary for this role is £56,596 (inclusive of aSpecialist Allowance). Onsite working is expected for 3 days each week, however, we actively support requests for flexible working. This role can be based at any of the following sites; Culham, Oxfordshire This role requires employees to complete an online Baseline Personnel Security Standard (BPSS) , including The Disclosure & Barring Service (DBS) checks for criminal convictions and possibly a search of open source data. LIBRTI is a £200m fusion fuel capability programme which aims to deliver a world first testbed for engineering scale fusion fuel prototype testing at Culham site in Oxfordshire. The programme comprises adaptation of a building, installation of a 14 MeV neutron source and an extensive suite of feederstream research in subjects as varied as tritium accountancy/ chemistry and molten salt chemical engineering, to multiphysics simulations of hydrogen isotope movements at high temperatures, and uncertainty quantification novel theory. LIBRTI's end goal is to run multi-tonne experiments under neutrons with global partners, delivering digital twin learnings for future fusion powerplant design and build. The Role The programme is seeking to hire a number of candidates in the fields of materials, chemistry, chemical / process engineering and maths and physics. Research is fast paced, involves work with UK universities and international fusion labs, and offers the chance of conference attendance and overseas short secondments if of interest. The team work together with specialists in materials, plasma, computing, robotics, tritium and engineering on a campus which includes two coffee shops, lots of green space and a vibrant social culture. Responsibilities: Participate in UKAEA's research programs on breeder development for fusion. Organise and coordinate short- and long-term projects, arranging equipment availability, scope of work and resources for sample preparation, testing, and modelling. Deliver and lead high quality, novel research or engineering in the field of tritium breeding through own endeavour and creative input. Compile and present results within technical reports and where required at scientific conferences and through publication of high-quality research articles. Build, and provide management to, a small team of scientists and engineers, providing research direction and allocating them to projects as required. This may also include leading teams during experiments or modelling exercises, to ensure that data is collected and reported in a robust and timely manner. Complete all aspects of line management and support recruitment activities, where relevant. Lead in the materials and technology required for operation in a fusion power plant, collaborating closely and building a network not just with internal stakeholders but with other fusion and GenIV partners in both academia and industry. Manage relationships with external collaborators (including universities, public sector research establishments and industry in fusion and related fields) in order to complement UKAEA's internal capability and enable access to additional expert knowledge and facilitate new project proposals. Propose, secure funding for, and contribute to, delivery of novel projects and capability aligned with internal strategy (e.g. STEP, EPSRC, PhD, Masters placements, graduates). Represent UKAEA at both domestic and international conferences, as well as at various meetings and functions as required. Qualifications Essential: Technical expertise in at least one of the following areas: Tritium experimentation Breeding science Tritium modelling including simulation of tritium production Metallics (steels, alloys)Non metallics (ceramics, CERMETS, composites, coatings, magnets) Microstructural analysis /design / modelling Mechanical / corrosion testing Materials fabrication / processing Density functional theory / finite element modelling or similar on materials Irradiation campaigns Previous experience of working in a laboratory environment / materials research group / experimental campaign. Ability to work well within a team and able to readily articulate complex technical information to both specialist and non-specialist audiences Desirable: A PhD in materials science or related area Prior experience of materials processing OR development OR analysis OR modelling OR qualification for an engineering application Experience working in tritium labs or with tritium A good understanding of nuclear environments and irradiation damage Experience of high-resolution analytical instruments (XRF, TEM, STEM etc.) OR experience with Fortran / C# /FEA type models OR experience in engineering design codes Additional Information A full list of our benefits can be found here UKAEA's mission is clean energy for all, and we welcome talented people from all backgrounds who want to help us achieve our mission. We are under-represented from some groups and so want to encourage applications in particular from women in STEM, people from Black British Caribbean and African backgrounds and from Pakistani and Bangladeshi British backgrounds. Our Executive team, supported by our 'Head of Equality, Diversity and Inclusion' (EDI) and Wellbeing and our EDI Networks actively promote Inclusion and takes steps to increase diversity within our organization. We reinforce best practices in recruitment and selection and evaluate approaches to remove barriers to success. UK Atomic Energy Authority is committed to being accessible. Please email if you have any questions or require help or adjustments to compete on a fair basis, for example, changes to the way we interview or share information. Please note that vacancies are generally advertised for 4 weeks but may close earlier if we receive a large number of applications.
Jun 09, 2025
Full time
Company Description By 2050, the planet could be using twice as much electricity compared to today. Are you interested in contributing and helping to shape the future of the world's energy? If so, read on. Fusion, the process that powers the Sun and Stars, is one of the most promising options for generating the cleaner, carbon-free energy that our world badly needs. UKAEA leads the way in realizing fusion energy, partnering with industry and research for groundbreaking advancements. Our goal is to bring fusion electricity to the grid, supported by tomorrow's power stations. In pursuit of our mission, UKAEA embraces core values: Innovative, Committed, Trusted, and Collaborative. As an employee of UKAEA you will benefit from: Outstanding defined benefit pension scheme, details of which can be found at the end of this advert. Corporate bonus schemeup to X % insert the relevant percentage: up to 7% for Levels 1 - 7, as well as 3rdand 4thyear apprentices. Up to 15% for L8+ positions and a Relocation allowance (if eligible). Flexible working options including family friendly policies and the right to request flexible working from the start of your employment. Employee Assistance Programme and trained Mental Health First Aiders, Generous annual leave allowance starting with 25 days, plus 3 days Christmas closure and 2.5 privilege days, in addition to UK bank holidays Wide range of career development opportunities A vibrant culture committed to equality and being fully inclusive Job Description The salary for this role is £56,596 (inclusive of aSpecialist Allowance). Onsite working is expected for 3 days each week, however, we actively support requests for flexible working. This role can be based at any of the following sites; Culham, Oxfordshire This role requires employees to complete an online Baseline Personnel Security Standard (BPSS) , including The Disclosure & Barring Service (DBS) checks for criminal convictions and possibly a search of open source data. LIBRTI is a £200m fusion fuel capability programme which aims to deliver a world first testbed for engineering scale fusion fuel prototype testing at Culham site in Oxfordshire. The programme comprises adaptation of a building, installation of a 14 MeV neutron source and an extensive suite of feederstream research in subjects as varied as tritium accountancy/ chemistry and molten salt chemical engineering, to multiphysics simulations of hydrogen isotope movements at high temperatures, and uncertainty quantification novel theory. LIBRTI's end goal is to run multi-tonne experiments under neutrons with global partners, delivering digital twin learnings for future fusion powerplant design and build. The Role The programme is seeking to hire a number of candidates in the fields of materials, chemistry, chemical / process engineering and maths and physics. Research is fast paced, involves work with UK universities and international fusion labs, and offers the chance of conference attendance and overseas short secondments if of interest. The team work together with specialists in materials, plasma, computing, robotics, tritium and engineering on a campus which includes two coffee shops, lots of green space and a vibrant social culture. Responsibilities: Participate in UKAEA's research programs on breeder development for fusion. Organise and coordinate short- and long-term projects, arranging equipment availability, scope of work and resources for sample preparation, testing, and modelling. Deliver and lead high quality, novel research or engineering in the field of tritium breeding through own endeavour and creative input. Compile and present results within technical reports and where required at scientific conferences and through publication of high-quality research articles. Build, and provide management to, a small team of scientists and engineers, providing research direction and allocating them to projects as required. This may also include leading teams during experiments or modelling exercises, to ensure that data is collected and reported in a robust and timely manner. Complete all aspects of line management and support recruitment activities, where relevant. Lead in the materials and technology required for operation in a fusion power plant, collaborating closely and building a network not just with internal stakeholders but with other fusion and GenIV partners in both academia and industry. Manage relationships with external collaborators (including universities, public sector research establishments and industry in fusion and related fields) in order to complement UKAEA's internal capability and enable access to additional expert knowledge and facilitate new project proposals. Propose, secure funding for, and contribute to, delivery of novel projects and capability aligned with internal strategy (e.g. STEP, EPSRC, PhD, Masters placements, graduates). Represent UKAEA at both domestic and international conferences, as well as at various meetings and functions as required. Qualifications Essential: Technical expertise in at least one of the following areas: Tritium experimentation Breeding science Tritium modelling including simulation of tritium production Metallics (steels, alloys)Non metallics (ceramics, CERMETS, composites, coatings, magnets) Microstructural analysis /design / modelling Mechanical / corrosion testing Materials fabrication / processing Density functional theory / finite element modelling or similar on materials Irradiation campaigns Previous experience of working in a laboratory environment / materials research group / experimental campaign. Ability to work well within a team and able to readily articulate complex technical information to both specialist and non-specialist audiences Desirable: A PhD in materials science or related area Prior experience of materials processing OR development OR analysis OR modelling OR qualification for an engineering application Experience working in tritium labs or with tritium A good understanding of nuclear environments and irradiation damage Experience of high-resolution analytical instruments (XRF, TEM, STEM etc.) OR experience with Fortran / C# /FEA type models OR experience in engineering design codes Additional Information A full list of our benefits can be found here UKAEA's mission is clean energy for all, and we welcome talented people from all backgrounds who want to help us achieve our mission. We are under-represented from some groups and so want to encourage applications in particular from women in STEM, people from Black British Caribbean and African backgrounds and from Pakistani and Bangladeshi British backgrounds. Our Executive team, supported by our 'Head of Equality, Diversity and Inclusion' (EDI) and Wellbeing and our EDI Networks actively promote Inclusion and takes steps to increase diversity within our organization. We reinforce best practices in recruitment and selection and evaluate approaches to remove barriers to success. UK Atomic Energy Authority is committed to being accessible. Please email if you have any questions or require help or adjustments to compete on a fair basis, for example, changes to the way we interview or share information. Please note that vacancies are generally advertised for 4 weeks but may close earlier if we receive a large number of applications.
Maintenance Engineer - Swindon, Wiltshire 51,000 - 56,000 Working 163 days a year 14 shifts a month with a week off after 3rd rotation, 16% pension scheme, 4x Life Insurance, 24/7 benefits platform, income protection, employee assistance program, healthcare plan Our client is a leading manufacturer that is dedicated to producing products that's quality is recognised as second to none. With a strong order book and over 9mill of investment going into the factory & growth into various export markets they are looking for a Maintenance Engineer to join their Engineering team. Role & Responsibilities : Planned Maintenance inspections, review parts used Recommend improvements in line with projects and maintenance schedules, carry out safety checks on range of equipment Monitor plant conditions, report defects, repair of machinery Generate and maintain compliance to SOP's, risk assessments Report on plant performance using systems, ensure action on non-conformance issues Working on a range of boilers, steam boilers, ammonia equipment, valves & Pumps Supporting production & continuous improvement projects Knowledge, Skills & Experience: Formal Engineering Qualification - C&G Level 3, NVQ Level 3, Apprenticeship trained Continuous improvement knowledge Strong knowledge of good engineering standards Experience in food, packaging, drink, manufacturing environments Benefits Package: 51,000 - 56,000 Working 163 days a year 14 shifts a month with a week off after 3rd rotation, 16% pension scheme, 4x Life Insurance, 24/7 benefits platform, income protection, employee assistance program, healthcare plan If you are interested in the role or looking for something similar please contact our Managing Consultant, Emma Hardman If you are interested in this position please click 'apply'. Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors. Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Jun 09, 2025
Full time
Maintenance Engineer - Swindon, Wiltshire 51,000 - 56,000 Working 163 days a year 14 shifts a month with a week off after 3rd rotation, 16% pension scheme, 4x Life Insurance, 24/7 benefits platform, income protection, employee assistance program, healthcare plan Our client is a leading manufacturer that is dedicated to producing products that's quality is recognised as second to none. With a strong order book and over 9mill of investment going into the factory & growth into various export markets they are looking for a Maintenance Engineer to join their Engineering team. Role & Responsibilities : Planned Maintenance inspections, review parts used Recommend improvements in line with projects and maintenance schedules, carry out safety checks on range of equipment Monitor plant conditions, report defects, repair of machinery Generate and maintain compliance to SOP's, risk assessments Report on plant performance using systems, ensure action on non-conformance issues Working on a range of boilers, steam boilers, ammonia equipment, valves & Pumps Supporting production & continuous improvement projects Knowledge, Skills & Experience: Formal Engineering Qualification - C&G Level 3, NVQ Level 3, Apprenticeship trained Continuous improvement knowledge Strong knowledge of good engineering standards Experience in food, packaging, drink, manufacturing environments Benefits Package: 51,000 - 56,000 Working 163 days a year 14 shifts a month with a week off after 3rd rotation, 16% pension scheme, 4x Life Insurance, 24/7 benefits platform, income protection, employee assistance program, healthcare plan If you are interested in the role or looking for something similar please contact our Managing Consultant, Emma Hardman If you are interested in this position please click 'apply'. Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors. Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.