Select how often (in days) to receive an alert: Lead Delivery Manager Location: UK - Cust site - Corsham Job-ID: 214193 Contract type: Standard Business Unit: Customer Success & Service Delivery Life on the team As a Lead Delivery Manager within Computacenter you will be accountable for leading and managing service and change delivery for an account, a group of accounts or for a significant area of service within one of our larger accounts. You will lead a team, both directly and through matrix management. You will operate an effective governance model to make sure that your services deliver what we have promised to our customer and to our organisation. This means meeting service levels, meeting financial targets and supporting our Group Services colleague to grow the business and drive overall customer satisfaction, through the delivery of service excellence. You'll probably have a small team of direct reports, and a larger number of Computacenter and partner employees to manage within the matrix. You'll make sure that they all understand their role within the customer and are appropriately engaged, motivated and led. You will need to be within 1 to 2 hours travelling distance to the customer site (Corsham UK) and will be required to be on call on a rota basis. This role will also require SC clearance and potentially DV clearance. You will also be required to be on site at the customer site 3 to 5 days a week. Where you'll fit in: You'll be part of the Delivery Leadership team, either in your own right or reporting into a Delivery Lead, Senior Delivery Lead or delivery Director. You'll have clear areas of accountability and will be given appropriate autonomy to lead the areas of the service that you are responsible for. You'll also form part of a wider community of Delivery Managers and will have the opportunity to actively contribute to wider in-country Delivery initiatives. You're likely to have a role within the customer's day to day Delivery leadership. Depending on the customer you may have a seat at their operational or strategic table. You may need to work as part of a virtual leadership team with other suppliers. What you'll do Delivery Leadership Management Lead and manage the delivery of run and change services to deliver what we've promised our customer and our own organisation. Constantly drive us to do better for our customer and our own organisation. Objectively manage performance of our internal and partner delivery teams. Be able to demonstrate understanding of our performance, what it means to our customer's business, and what we're doing to improve. Look to continually improve both the efficiency & effectiveness of delivery processes and services, adding value that is relevant to the customer throughout the contract lifecycle. Identify risks in service delivery, assess commercial implications and take measures to eliminate risk or avoid risks. Change Delivery Management It's likely that you'll have a role leading change for our customers. Sometimes this will be relatively simple in-life service change, sometimes in supporting out Group Services colleagues it will be pulling the Computacenter organisation together to deliver more complex change. In carrying out these duties, you will demonstrate awareness of relevant project management approaches. You'll use your contacts and insight to identify new ways in which Computacenter can add value to our customers. Business Management You'll work with the Snr Delivery Lead/Delivery Director as well as Group Services and other colleagues, as appropriate, to support the account strategy and to ensure that Computacenter presents itself as a single, joined-up team to the customer. You'll make sure that colleagues in our delivery functions, and our partners who deliver to the customer, understand the strategy, the customers' business and our place in that business. You'll contribute to and deliver against a communications plan, both customer-facing & internal, ensuring clear & consistent messaging both verbally & in written form across various media. Contract Management You'll support Group Services in the development, negotiation and agreement of contract changes within the Customer account You'll support the management of the contract schedules that relate to your scope of service. You'll ensure compliance and manage exceptions. You'll manage the finances of your account or assigned services to ensure accurate forecasting and cost management to achieve or exceed financial baselines. You'll support Group Services, where appropriate of costing for services in Presales Relationship Management You'll work with the Service Director/Lead and account team to define and support the engagement strategy with the customer and other stakeholders You are likely to be the primary interface to one or more senior stakeholders within the customer organisation. You'll ensure that you maintain a positive and constructive relationship to the benefit of both organisations. People Management Perform all Line Management responsibilities for all Direct Reports. Ensure that your team, direct and virtual, is appropriately motivated and engaged and that individual performance is managed. Support the people strategy for the account, including capacity and succession planning, people and capability development and talent identification and retention Support the communications strategy in support of the account and employee engagement strategies. What you'll need What you'll know: You'll be an experienced practitioner in IT Service Management. You're likely trained in ITIL, possibly to Expert status. You'll know that it's not all about ITIL. You'll be able to show that you understand how IT services fit in a customers' business and how we as a service provider can add value. You'll also need to be: SC and DV cleared. Experience in a similar position - ideally focused around incident management. Motivated to succeed as a Team - You'll know that success is about how teams work together, both within Computacenter and the customer. You'll act and encourage your people to remove organisational boundaries using a "One Customer One Team" approach. Collaborative - You'll openly share ideas with colleagues across Computacenter and you'll contribute to initiatives that improve our organisation outside of your account. Inclusive - You'll be aware of & sensitive to both unconscious bias and cultural difference and role model a positive approach to building an inclusive working environment. Inspiring - It's likely that you will lead other Delivery Managers, most of whom aspire to develop their careers into more senior roles. You'll be a role model to them and support them in their growth. Creative - You'll be able to come up with solutions to do better for our customers, for our company and ideally for both at the same time! Curious - You'll want to get to the root of issues, asking "the five why's" (Six Sigma) and using both data and intuition appropriately. You'll avoid "I think, I feel, it seems" as much as you can, in favour of "I know". Able to tell a story - You'll be able to credibly present your service performance and improvement ideas to different audiences, talking at an appropriate level of detail. Additional information Location: Corsham - Based at customer site 3-5 days per week Hours: 37.5 (plus on call) Role Type: Permanent About us With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world's greatest organisations, driving digital transformation, enabling people and their business.
Aug 22, 2025
Full time
Select how often (in days) to receive an alert: Lead Delivery Manager Location: UK - Cust site - Corsham Job-ID: 214193 Contract type: Standard Business Unit: Customer Success & Service Delivery Life on the team As a Lead Delivery Manager within Computacenter you will be accountable for leading and managing service and change delivery for an account, a group of accounts or for a significant area of service within one of our larger accounts. You will lead a team, both directly and through matrix management. You will operate an effective governance model to make sure that your services deliver what we have promised to our customer and to our organisation. This means meeting service levels, meeting financial targets and supporting our Group Services colleague to grow the business and drive overall customer satisfaction, through the delivery of service excellence. You'll probably have a small team of direct reports, and a larger number of Computacenter and partner employees to manage within the matrix. You'll make sure that they all understand their role within the customer and are appropriately engaged, motivated and led. You will need to be within 1 to 2 hours travelling distance to the customer site (Corsham UK) and will be required to be on call on a rota basis. This role will also require SC clearance and potentially DV clearance. You will also be required to be on site at the customer site 3 to 5 days a week. Where you'll fit in: You'll be part of the Delivery Leadership team, either in your own right or reporting into a Delivery Lead, Senior Delivery Lead or delivery Director. You'll have clear areas of accountability and will be given appropriate autonomy to lead the areas of the service that you are responsible for. You'll also form part of a wider community of Delivery Managers and will have the opportunity to actively contribute to wider in-country Delivery initiatives. You're likely to have a role within the customer's day to day Delivery leadership. Depending on the customer you may have a seat at their operational or strategic table. You may need to work as part of a virtual leadership team with other suppliers. What you'll do Delivery Leadership Management Lead and manage the delivery of run and change services to deliver what we've promised our customer and our own organisation. Constantly drive us to do better for our customer and our own organisation. Objectively manage performance of our internal and partner delivery teams. Be able to demonstrate understanding of our performance, what it means to our customer's business, and what we're doing to improve. Look to continually improve both the efficiency & effectiveness of delivery processes and services, adding value that is relevant to the customer throughout the contract lifecycle. Identify risks in service delivery, assess commercial implications and take measures to eliminate risk or avoid risks. Change Delivery Management It's likely that you'll have a role leading change for our customers. Sometimes this will be relatively simple in-life service change, sometimes in supporting out Group Services colleagues it will be pulling the Computacenter organisation together to deliver more complex change. In carrying out these duties, you will demonstrate awareness of relevant project management approaches. You'll use your contacts and insight to identify new ways in which Computacenter can add value to our customers. Business Management You'll work with the Snr Delivery Lead/Delivery Director as well as Group Services and other colleagues, as appropriate, to support the account strategy and to ensure that Computacenter presents itself as a single, joined-up team to the customer. You'll make sure that colleagues in our delivery functions, and our partners who deliver to the customer, understand the strategy, the customers' business and our place in that business. You'll contribute to and deliver against a communications plan, both customer-facing & internal, ensuring clear & consistent messaging both verbally & in written form across various media. Contract Management You'll support Group Services in the development, negotiation and agreement of contract changes within the Customer account You'll support the management of the contract schedules that relate to your scope of service. You'll ensure compliance and manage exceptions. You'll manage the finances of your account or assigned services to ensure accurate forecasting and cost management to achieve or exceed financial baselines. You'll support Group Services, where appropriate of costing for services in Presales Relationship Management You'll work with the Service Director/Lead and account team to define and support the engagement strategy with the customer and other stakeholders You are likely to be the primary interface to one or more senior stakeholders within the customer organisation. You'll ensure that you maintain a positive and constructive relationship to the benefit of both organisations. People Management Perform all Line Management responsibilities for all Direct Reports. Ensure that your team, direct and virtual, is appropriately motivated and engaged and that individual performance is managed. Support the people strategy for the account, including capacity and succession planning, people and capability development and talent identification and retention Support the communications strategy in support of the account and employee engagement strategies. What you'll need What you'll know: You'll be an experienced practitioner in IT Service Management. You're likely trained in ITIL, possibly to Expert status. You'll know that it's not all about ITIL. You'll be able to show that you understand how IT services fit in a customers' business and how we as a service provider can add value. You'll also need to be: SC and DV cleared. Experience in a similar position - ideally focused around incident management. Motivated to succeed as a Team - You'll know that success is about how teams work together, both within Computacenter and the customer. You'll act and encourage your people to remove organisational boundaries using a "One Customer One Team" approach. Collaborative - You'll openly share ideas with colleagues across Computacenter and you'll contribute to initiatives that improve our organisation outside of your account. Inclusive - You'll be aware of & sensitive to both unconscious bias and cultural difference and role model a positive approach to building an inclusive working environment. Inspiring - It's likely that you will lead other Delivery Managers, most of whom aspire to develop their careers into more senior roles. You'll be a role model to them and support them in their growth. Creative - You'll be able to come up with solutions to do better for our customers, for our company and ideally for both at the same time! Curious - You'll want to get to the root of issues, asking "the five why's" (Six Sigma) and using both data and intuition appropriately. You'll avoid "I think, I feel, it seems" as much as you can, in favour of "I know". Able to tell a story - You'll be able to credibly present your service performance and improvement ideas to different audiences, talking at an appropriate level of detail. Additional information Location: Corsham - Based at customer site 3-5 days per week Hours: 37.5 (plus on call) Role Type: Permanent About us With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world's greatest organisations, driving digital transformation, enabling people and their business.
Empowering FMCG companies to thrive in a digital world TELUS Agriculture & Consumer Goods is a great place to work. You can see it in our team members. The diversity of the team and their unique contributions set us apart from the competition. Our success is based as much on our future friendly team as the innovative technology solutions we offer. Within our Consumer Goods division , we help global FMCG companies optimise trade investment, execution and insight with our integrated platform. Our SaaS solutions for Trade Promotion Management (TPM), Retail Execution (RE) and analytics enable faster, more confident decisions across commercial teams. As part of the wider TELUS family, a global tech company with over 150,000 team members worldwide, we combine the scale of an enterprise with the agility of a focused, high-growth team. The opportunity TELUS Consumer Goods is seeking skilled sales professionals driven by a commitment to surpassing customer expectations and revenue goals. As an Account Executive - EMEA , you'll play a lead role in generating and qualifying new opportunities across the region. This is a consultative, front-end sales role focused on building pipeline, engaging senior stakeholders and setting the stage for long-term partnerships. You'll report to the Director of Sales & Customer (International) and work closely with Marketing, Product, Presales and the Customer team to turn market interest into qualified pipeline. You'll represent TELUS at key industry events across EMEA and attend our annual Global Sales Summit in Canada, connecting with peers from our global team across 31 countries. Here's how you'll make an impact Identify and engage prospects via email, LinkedIn, referrals and events Qualify and nurture inbound leads from campaigns, content and webinars Lead discovery calls and coordinate demos with presales Build and manage pipeline using TELUS sales methodology Craft messaging that resonates with senior FMCG stakeholders Share market and competitor insight to inform GTM strategy Collaborate with marketing, product, presales and customer teams Contribute to business cases and sales and marketing planning Represent TELUS at EMEA events and convert conversations into opportunities What you'll bring Proven experience in business development, presales or early-stage SaaS sales Experience in SaaS with a strong understanding of Consumer Goods Ability to maintain high energy levels and results driven Excellent written, verbal and presentation skills with a clear persuasive style Experience and established network within the Consumer Goods and Retail industry Curiosity, self-motivated and the ability to work independently Strong time management and ability to prioritise in a fast-paced environment Naturally organised, detail-oriented and committed to follow-through Creative and analytical thinker with a problem-solving mindset Commercially sharp with a consultative value-led sales approach Comfortable engaging senior stakeholders Bonus: Familiarity with trade promotion, retail execution or commercial analytics tools Bonus: Experience using Salesforce, Highspot, Hubspot, LinkedIn Sales Navigator, Google Suite Bonus: Multilingual or comfortable working across diverse EMEA markets What you'll get Opportunity to obtain professional sales certifications and access to LinkedIn Learning Inclusion in annual sales incentive programs including President's Club Visibility with TELUS senior leadership teams across global markets Invitation to our Global Sales Summit in Vancouver and events across EMEA Career development support and exposure to cross-functional teams A culture that's fulfilling, professionally challenging and financially rewarding 25 days holiday + bank holidays, enhanced sick leave and life insurance Matched pension contributions with cash plan, dental, optical and virtual GP access Access to wellbeing tools, retail and travel discounts and the Cycle to Work Scheme Flexibility to work remotely or from an office, depending on your preferences and location Why TELUS Consumer Goods Joining the TELUS team means embracing our shared values: We passionately put our customers and communities first We embrace change and innovate courageously We grow together through spirited teamwork We foster a high-performing, collaborative culture where individual and team success is recognised. We believe in having fun while delivering results and with operations across five continents, new opportunities are always within reach. Join us We believe that diverse perspectives are the key to meaningful innovation. It doesn't matter who you are or where you're from, your ideas and impact are welcome here. If you're looking to shape the future of FMCG tech, grow your career and be part of something that matters, this is your next step. Together, let's make the future friendly.
Aug 22, 2025
Full time
Empowering FMCG companies to thrive in a digital world TELUS Agriculture & Consumer Goods is a great place to work. You can see it in our team members. The diversity of the team and their unique contributions set us apart from the competition. Our success is based as much on our future friendly team as the innovative technology solutions we offer. Within our Consumer Goods division , we help global FMCG companies optimise trade investment, execution and insight with our integrated platform. Our SaaS solutions for Trade Promotion Management (TPM), Retail Execution (RE) and analytics enable faster, more confident decisions across commercial teams. As part of the wider TELUS family, a global tech company with over 150,000 team members worldwide, we combine the scale of an enterprise with the agility of a focused, high-growth team. The opportunity TELUS Consumer Goods is seeking skilled sales professionals driven by a commitment to surpassing customer expectations and revenue goals. As an Account Executive - EMEA , you'll play a lead role in generating and qualifying new opportunities across the region. This is a consultative, front-end sales role focused on building pipeline, engaging senior stakeholders and setting the stage for long-term partnerships. You'll report to the Director of Sales & Customer (International) and work closely with Marketing, Product, Presales and the Customer team to turn market interest into qualified pipeline. You'll represent TELUS at key industry events across EMEA and attend our annual Global Sales Summit in Canada, connecting with peers from our global team across 31 countries. Here's how you'll make an impact Identify and engage prospects via email, LinkedIn, referrals and events Qualify and nurture inbound leads from campaigns, content and webinars Lead discovery calls and coordinate demos with presales Build and manage pipeline using TELUS sales methodology Craft messaging that resonates with senior FMCG stakeholders Share market and competitor insight to inform GTM strategy Collaborate with marketing, product, presales and customer teams Contribute to business cases and sales and marketing planning Represent TELUS at EMEA events and convert conversations into opportunities What you'll bring Proven experience in business development, presales or early-stage SaaS sales Experience in SaaS with a strong understanding of Consumer Goods Ability to maintain high energy levels and results driven Excellent written, verbal and presentation skills with a clear persuasive style Experience and established network within the Consumer Goods and Retail industry Curiosity, self-motivated and the ability to work independently Strong time management and ability to prioritise in a fast-paced environment Naturally organised, detail-oriented and committed to follow-through Creative and analytical thinker with a problem-solving mindset Commercially sharp with a consultative value-led sales approach Comfortable engaging senior stakeholders Bonus: Familiarity with trade promotion, retail execution or commercial analytics tools Bonus: Experience using Salesforce, Highspot, Hubspot, LinkedIn Sales Navigator, Google Suite Bonus: Multilingual or comfortable working across diverse EMEA markets What you'll get Opportunity to obtain professional sales certifications and access to LinkedIn Learning Inclusion in annual sales incentive programs including President's Club Visibility with TELUS senior leadership teams across global markets Invitation to our Global Sales Summit in Vancouver and events across EMEA Career development support and exposure to cross-functional teams A culture that's fulfilling, professionally challenging and financially rewarding 25 days holiday + bank holidays, enhanced sick leave and life insurance Matched pension contributions with cash plan, dental, optical and virtual GP access Access to wellbeing tools, retail and travel discounts and the Cycle to Work Scheme Flexibility to work remotely or from an office, depending on your preferences and location Why TELUS Consumer Goods Joining the TELUS team means embracing our shared values: We passionately put our customers and communities first We embrace change and innovate courageously We grow together through spirited teamwork We foster a high-performing, collaborative culture where individual and team success is recognised. We believe in having fun while delivering results and with operations across five continents, new opportunities are always within reach. Join us We believe that diverse perspectives are the key to meaningful innovation. It doesn't matter who you are or where you're from, your ideas and impact are welcome here. If you're looking to shape the future of FMCG tech, grow your career and be part of something that matters, this is your next step. Together, let's make the future friendly.
SII Group delivers Digital Services, IT, Engineering, and Consulting to diverse industries, enabling digital transformation through our commitment to Growth, People, and CSR. With over 16,000 professionals across 21 countries, we're recognised as a "Great Place to Work" for fostering a high-trust culture. Our core values of Trust, Commitment, Accountability, Passion, Creativity, and Transparency drive our work package delivery, ensuring we meet and exceed client expectations as a committed partner. Since 2016, SII UK has supported top Aerospace & Defence, Aviation, Transportation, and Finance clients, empowering digital transformation with industry-leading engineering expertise. Let's Tech Together is our promise to encourage innovation and teamwork. We support our engineers with development opportunities and a collaborative, inclusive environment where every voice is valued and empowered. 'sTechTogether THE OPPORTUNITY We are seeking a skilled Embedded Software Engineer with strong expertise in ADA and C++, as well as experience in CI/CD, DDS, and system-level engineering. The ideal candidate will provide hands-on debugging support, coach others in ADA best practices, and contribute to simulation, modelling, and interface definition activities. KEY RESPONSIBILITIES: Develop and debug software in ADA and C++ for embedded systems. Provide ADA debugging expertise and support coaching/training for team members. Contribute to system engineering, including interface definition and integration. Support and maintain CI/CD pipelines and use of DDS middleware. Apply simulation and modelling techniques to support system development . EXPERIENCE AND SKILLS: Proficiency in ADA and C++ development. Strong experience with ADA debugging and coaching. Knowledge of CI/CD processes and DDS. Background in simulation/modelling and systems engineering . BENEFITS: Competitive Basic Salary 6% Employers Contribution + 6% as a salary sacrifice Private Medical Insurance, Life Cover and Income Protection 25 days holiday 5 days full sick pay per year Cycle to Work & TechScheme Corporate access to the Udemy platform If you're applying for a role requiring security clearance, please be aware that foreign or dual nationality is not an automatic bar, however certain posts may have restrictions which could affect those who do not have sole British nationality or who have personal connections with certain countries outside the UK.
Aug 22, 2025
Full time
SII Group delivers Digital Services, IT, Engineering, and Consulting to diverse industries, enabling digital transformation through our commitment to Growth, People, and CSR. With over 16,000 professionals across 21 countries, we're recognised as a "Great Place to Work" for fostering a high-trust culture. Our core values of Trust, Commitment, Accountability, Passion, Creativity, and Transparency drive our work package delivery, ensuring we meet and exceed client expectations as a committed partner. Since 2016, SII UK has supported top Aerospace & Defence, Aviation, Transportation, and Finance clients, empowering digital transformation with industry-leading engineering expertise. Let's Tech Together is our promise to encourage innovation and teamwork. We support our engineers with development opportunities and a collaborative, inclusive environment where every voice is valued and empowered. 'sTechTogether THE OPPORTUNITY We are seeking a skilled Embedded Software Engineer with strong expertise in ADA and C++, as well as experience in CI/CD, DDS, and system-level engineering. The ideal candidate will provide hands-on debugging support, coach others in ADA best practices, and contribute to simulation, modelling, and interface definition activities. KEY RESPONSIBILITIES: Develop and debug software in ADA and C++ for embedded systems. Provide ADA debugging expertise and support coaching/training for team members. Contribute to system engineering, including interface definition and integration. Support and maintain CI/CD pipelines and use of DDS middleware. Apply simulation and modelling techniques to support system development . EXPERIENCE AND SKILLS: Proficiency in ADA and C++ development. Strong experience with ADA debugging and coaching. Knowledge of CI/CD processes and DDS. Background in simulation/modelling and systems engineering . BENEFITS: Competitive Basic Salary 6% Employers Contribution + 6% as a salary sacrifice Private Medical Insurance, Life Cover and Income Protection 25 days holiday 5 days full sick pay per year Cycle to Work & TechScheme Corporate access to the Udemy platform If you're applying for a role requiring security clearance, please be aware that foreign or dual nationality is not an automatic bar, however certain posts may have restrictions which could affect those who do not have sole British nationality or who have personal connections with certain countries outside the UK.
Go To Market Digital Account Manager page is loaded Go To Market Digital Account Manager Apply locations Brighton - HT Full time Posted Yesterday Job Requisition ID: R- HBX Group is the world's leading technology partner, connecting and empowering the travel industry. We partner with local and global brands in accommodation, transport, activities, and payments through our network of 300,000 hotels worldwide, 60,000 high-value clients such as tour operators, travel agents, and loyalty schemes across 140 source markets. We are tech-driven with a customer-first approach, and our commercial teams possess unmatched local knowledge and relationships. Our team, Team HBX Group, is passionate and dynamic, encouraging innovation and impact daily. We believe that technology, data, and people set us apart, with a 'global approach, local touch' mentality. Headquartered in Palma, Mallorca, we employ around 3,500 people worldwide. Job Description We are seeking a versatile digital marketing expert to manage our direct B2C platform and oversee account management for our White Label Solutions in the travel industry. The ideal candidate will implement marketing strategies across B2C and B2B2C channels, with expertise in digital marketing disciplines and proven methodologies. The role requires a customer-first mindset and strong commercial acumen. Responsibilities Manage Google Analytics daily Oversee PPC campaigns and budget Send targeted marketing emails, segment customers, and create email flows to maximize sales Ensure website functionality, report bugs, and test platform updates Basic HTML skills to edit website content and manage WordPress blog content Manage affiliate programs and key publisher relationships Create and present reports for clients using Google Analytics and internal MI Manage client touchpoints and enhance marketing efforts with White Label partners Oversee Reviews.io platform Develop white label solutions Manage B2B2C industry partner accounts Skills Preferred knowledge of technical SEO Experience managing and optimizing PPC campaigns with Google Ads Familiarity with SEMrush for keyword and competitor analysis Experience with Klaviyo or similar email marketing platforms Basic coding skills for website content editing Moderate proficiency with Canva or similar tools Knowledge of WordPress and Google Search Console Advantages Experience managing White Label Solutions Knowledge of API integrations Project management certifications Qualifications Degree in Digital Marketing or Business CIM Certification Join us during this exciting phase of transformation as we aim to become the world's leading travel services provider. We offer an innovative, multicultural environment with opportunities to build lasting relationships and develop your career globally. About Us ESG Commitment We prioritize ESG, having committed to Amazon's Climate Pledge to become net zero by 2040 and maintaining carbon neutrality for four consecutive years. We actively support environmental sustainability, social development, and human rights across our regions.
Aug 22, 2025
Full time
Go To Market Digital Account Manager page is loaded Go To Market Digital Account Manager Apply locations Brighton - HT Full time Posted Yesterday Job Requisition ID: R- HBX Group is the world's leading technology partner, connecting and empowering the travel industry. We partner with local and global brands in accommodation, transport, activities, and payments through our network of 300,000 hotels worldwide, 60,000 high-value clients such as tour operators, travel agents, and loyalty schemes across 140 source markets. We are tech-driven with a customer-first approach, and our commercial teams possess unmatched local knowledge and relationships. Our team, Team HBX Group, is passionate and dynamic, encouraging innovation and impact daily. We believe that technology, data, and people set us apart, with a 'global approach, local touch' mentality. Headquartered in Palma, Mallorca, we employ around 3,500 people worldwide. Job Description We are seeking a versatile digital marketing expert to manage our direct B2C platform and oversee account management for our White Label Solutions in the travel industry. The ideal candidate will implement marketing strategies across B2C and B2B2C channels, with expertise in digital marketing disciplines and proven methodologies. The role requires a customer-first mindset and strong commercial acumen. Responsibilities Manage Google Analytics daily Oversee PPC campaigns and budget Send targeted marketing emails, segment customers, and create email flows to maximize sales Ensure website functionality, report bugs, and test platform updates Basic HTML skills to edit website content and manage WordPress blog content Manage affiliate programs and key publisher relationships Create and present reports for clients using Google Analytics and internal MI Manage client touchpoints and enhance marketing efforts with White Label partners Oversee Reviews.io platform Develop white label solutions Manage B2B2C industry partner accounts Skills Preferred knowledge of technical SEO Experience managing and optimizing PPC campaigns with Google Ads Familiarity with SEMrush for keyword and competitor analysis Experience with Klaviyo or similar email marketing platforms Basic coding skills for website content editing Moderate proficiency with Canva or similar tools Knowledge of WordPress and Google Search Console Advantages Experience managing White Label Solutions Knowledge of API integrations Project management certifications Qualifications Degree in Digital Marketing or Business CIM Certification Join us during this exciting phase of transformation as we aim to become the world's leading travel services provider. We offer an innovative, multicultural environment with opportunities to build lasting relationships and develop your career globally. About Us ESG Commitment We prioritize ESG, having committed to Amazon's Climate Pledge to become net zero by 2040 and maintaining carbon neutrality for four consecutive years. We actively support environmental sustainability, social development, and human rights across our regions.
Starling is the UK's first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time. We are about giving customers a new way to spend, save and manage their money while taking better care of the planet which has seen us become a multi-award winning bank that now employs over 2800 across five offices in London, Cardiff, Dublin, Southampton, and Manchester. Our journey started in 2014, and since then we have surpassed 3.5 million accounts (and four account types!) with 350,000 business customers. We are a fully licensed UK bank but at the heart, we are a tech first company, enabling our platform to deliver brilliant products. Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together! The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness. Hybrid Working We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. In Technology, we're asking that you attend the office a minimum of 1 day per week. Our Data Environment Our Data teams are aligned to divisions covering the following Banking Services & Products, Customer Identity & Financial Crime and Data & ML Engineering. Our Data teams are excited about delivering meaningful and impactful insights to both the business and more importantly our customers. Hear from the team in our latest blogs or our case studies with Women in Tech . We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good. Responsibilities: Translate data requirements from across the organisation into robust and reusable data models, modelling both within the data warehouse and exposing via Looker, with a particular focus on Customer Data Draw insights and use appropriate analytical methods to analyse large datasets to identify key trends, opportunities, set KPIs and help solve business problems Build strong relationships with stakeholders and communicate insights effectively to help shape business strategy Maintain consistent and clear documentation and definitions across the data warehouse and Looker, communicate this with stakeholders Collaborate with the wider data team to help meet the business goals, including peer reviews Strong experience with SQL Experience with Python Strong experience with Looker or a Similar Business Intelligence (BI) Tool Good understanding and experience of DBT and applying data architecture principles such as dimensional modelling, to translate raw data into a structured format, or a willingness to learn Self-starter with the ability to think outside the box and evolve projects. Take ownership of a project end-to-end and manage priorities accordingly Experience supporting and working with cross-functional teams in a dynamic environment Exposure working with Data within Customer Operations or Customer Outcomes (Complaints or Welfare Support) is a plus Version control using GitHub or similar Interview process Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team: Stage 1 - 45 mins with one of the team Stage 2 - Take home challenge Stage 3 - 60 mins technical interview with two team members Stage 3 - 45 min final with an executive and a member of the people team 33 days holiday (including public holidays, which you can take when it works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Incentives refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing About us You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
Aug 22, 2025
Full time
Starling is the UK's first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time. We are about giving customers a new way to spend, save and manage their money while taking better care of the planet which has seen us become a multi-award winning bank that now employs over 2800 across five offices in London, Cardiff, Dublin, Southampton, and Manchester. Our journey started in 2014, and since then we have surpassed 3.5 million accounts (and four account types!) with 350,000 business customers. We are a fully licensed UK bank but at the heart, we are a tech first company, enabling our platform to deliver brilliant products. Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together! The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness. Hybrid Working We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. In Technology, we're asking that you attend the office a minimum of 1 day per week. Our Data Environment Our Data teams are aligned to divisions covering the following Banking Services & Products, Customer Identity & Financial Crime and Data & ML Engineering. Our Data teams are excited about delivering meaningful and impactful insights to both the business and more importantly our customers. Hear from the team in our latest blogs or our case studies with Women in Tech . We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good. Responsibilities: Translate data requirements from across the organisation into robust and reusable data models, modelling both within the data warehouse and exposing via Looker, with a particular focus on Customer Data Draw insights and use appropriate analytical methods to analyse large datasets to identify key trends, opportunities, set KPIs and help solve business problems Build strong relationships with stakeholders and communicate insights effectively to help shape business strategy Maintain consistent and clear documentation and definitions across the data warehouse and Looker, communicate this with stakeholders Collaborate with the wider data team to help meet the business goals, including peer reviews Strong experience with SQL Experience with Python Strong experience with Looker or a Similar Business Intelligence (BI) Tool Good understanding and experience of DBT and applying data architecture principles such as dimensional modelling, to translate raw data into a structured format, or a willingness to learn Self-starter with the ability to think outside the box and evolve projects. Take ownership of a project end-to-end and manage priorities accordingly Experience supporting and working with cross-functional teams in a dynamic environment Exposure working with Data within Customer Operations or Customer Outcomes (Complaints or Welfare Support) is a plus Version control using GitHub or similar Interview process Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team: Stage 1 - 45 mins with one of the team Stage 2 - Take home challenge Stage 3 - 60 mins technical interview with two team members Stage 3 - 45 min final with an executive and a member of the people team 33 days holiday (including public holidays, which you can take when it works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Incentives refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing About us You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
Starling is the UK's first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time. We are about giving customers a new way to spend, save and manage their money while taking better care of the planet which has seen us become a multi-award winning bank that now employs over 2800 across five offices in London, Cardiff, Dublin, Southampton, and Manchester. Our journey started in 2014, and since then we have surpassed 3.5 million accounts (and four account types!) with 350,000 business customers. We are a fully licensed UK bank but at the heart, we are a tech first company, enabling our platform to deliver brilliant products. Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together! The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness. Hybrid Working We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. In Technology, we're asking that you attend the office a minimum of 1 day per week. Our Data Environment Our Data teams are aligned to divisions covering the following Banking Services & Products, Customer Identity & Financial Crime and Data & ML Engineering. Our Data teams are excited about delivering meaningful and impactful insights to both the business and more importantly our customers. Hear from the team in our latest blogs or our case studies with Women in Tech . We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good. Responsibilities: Design, build and maintain robust and reusable data models via dbt, both using internal and external data sources, surfaced within the data warehouse Design and implement data models within Looker Maintain consistent and clear documentation and definitions across the data warehouse and Looker, communicate with business stakeholders (both technical and non-technical) Collaborate with the wider data team, contributing to best practice definitions with a focus on driving warehouse efficiencies and optimisation to reduce complexity and cost Strong experience with SQL Strong understanding and experience of DBT and applying data architecture principles such as dimensional modelling, to translate raw data into a structured format Strong experience with Looker or a Similar Business Intelligence (BI) Tool Self-starter with the ability to think outside the box and evolve projects. Take ownership of a project end-to-end and manage priorities accordingly Experience supporting and working with cross-functional teams in a dynamic environment Desirables: Version control using GitHub or similar Exposure working with Data within Customer Operations or Customer Outcomes (Complaints or Welfare Support) Interview process Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team: Stage 1 - 45 mins with one of the team Stage 2 - Take home challenge Stage 3 - 60 mins technical interview with two team members Stage 3 - 45 min final with an executive and a member of the people team 33 days holiday (including public holidays, which you can take when it works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Incentives refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing About us You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
Aug 22, 2025
Full time
Starling is the UK's first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time. We are about giving customers a new way to spend, save and manage their money while taking better care of the planet which has seen us become a multi-award winning bank that now employs over 2800 across five offices in London, Cardiff, Dublin, Southampton, and Manchester. Our journey started in 2014, and since then we have surpassed 3.5 million accounts (and four account types!) with 350,000 business customers. We are a fully licensed UK bank but at the heart, we are a tech first company, enabling our platform to deliver brilliant products. Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together! The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness. Hybrid Working We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. In Technology, we're asking that you attend the office a minimum of 1 day per week. Our Data Environment Our Data teams are aligned to divisions covering the following Banking Services & Products, Customer Identity & Financial Crime and Data & ML Engineering. Our Data teams are excited about delivering meaningful and impactful insights to both the business and more importantly our customers. Hear from the team in our latest blogs or our case studies with Women in Tech . We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good. Responsibilities: Design, build and maintain robust and reusable data models via dbt, both using internal and external data sources, surfaced within the data warehouse Design and implement data models within Looker Maintain consistent and clear documentation and definitions across the data warehouse and Looker, communicate with business stakeholders (both technical and non-technical) Collaborate with the wider data team, contributing to best practice definitions with a focus on driving warehouse efficiencies and optimisation to reduce complexity and cost Strong experience with SQL Strong understanding and experience of DBT and applying data architecture principles such as dimensional modelling, to translate raw data into a structured format Strong experience with Looker or a Similar Business Intelligence (BI) Tool Self-starter with the ability to think outside the box and evolve projects. Take ownership of a project end-to-end and manage priorities accordingly Experience supporting and working with cross-functional teams in a dynamic environment Desirables: Version control using GitHub or similar Exposure working with Data within Customer Operations or Customer Outcomes (Complaints or Welfare Support) Interview process Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team: Stage 1 - 45 mins with one of the team Stage 2 - Take home challenge Stage 3 - 60 mins technical interview with two team members Stage 3 - 45 min final with an executive and a member of the people team 33 days holiday (including public holidays, which you can take when it works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Incentives refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing About us You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
Barclays are seeking an experienced and dedicated Data Privacy Advisory professional to join our team. You will play a crucial role in strengthening our first line of defence by ensuring the effective implementation of data privacy requirements across the organisation. In this role, you will provide expert advice on global data privacy regulations, with a particular focus on the UK, US, and EU, while identifying and managing risks and engaging with key stakeholders across the financial services business. To be successful as a Data Privacy Advisor, you should have experience with: Previous experience in a dedicated data privacy role, ideally within the financial services sector. Excellent understanding of global data privacy requirements, with in-depth knowledge of UK, US, and EU regulations (such as GDPR, CCPA, etc.). Previous experience in identifying, managing, and mitigating data privacy risks as part of the first line of defence. Some other highly valued skills may include: Demonstrated success in engaging with senior stakeholders, ideally within the financial services sector. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This will be based in our Glasgow or Knutsford office. Purpose of the role To develop and implement data privacy policies, procedures and monitoring the adherence to these policies across the organisation. Accountabilities Identification and assessment of potential risks related to data privacy and implement measures to mitigate these risks and enhance overall data protection. Development and implementation of an effective incident response plan for data breaches and coordinating with relevant teams to investigate and address incidents promptly. Provision of data privacy training and awareness to employees by educating employees about their data privacy obligations, how to manage personal data securely, and how to identify and report data privacy breaches. Identification of areas for improvement and implementation of enhancements to the data privacy programme. Development and implementation of data privacy policies, procedures and monitoring the adherence to these policies across the organisation. Development and implementation of Barclays Data Privacy strategy aligned with the bank's business objectives and regulatory requirements. Definition and enforcement of data privacy policies and procedures to ensure data protection, security, and compliance. Partnering with stakeholders to drive improvements in the understanding, appropriate use and protection of personal data. Development and maintenance of a comprehensive data privacy governance framework aligned with regulatory requirements and industry standards. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Aug 22, 2025
Full time
Barclays are seeking an experienced and dedicated Data Privacy Advisory professional to join our team. You will play a crucial role in strengthening our first line of defence by ensuring the effective implementation of data privacy requirements across the organisation. In this role, you will provide expert advice on global data privacy regulations, with a particular focus on the UK, US, and EU, while identifying and managing risks and engaging with key stakeholders across the financial services business. To be successful as a Data Privacy Advisor, you should have experience with: Previous experience in a dedicated data privacy role, ideally within the financial services sector. Excellent understanding of global data privacy requirements, with in-depth knowledge of UK, US, and EU regulations (such as GDPR, CCPA, etc.). Previous experience in identifying, managing, and mitigating data privacy risks as part of the first line of defence. Some other highly valued skills may include: Demonstrated success in engaging with senior stakeholders, ideally within the financial services sector. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This will be based in our Glasgow or Knutsford office. Purpose of the role To develop and implement data privacy policies, procedures and monitoring the adherence to these policies across the organisation. Accountabilities Identification and assessment of potential risks related to data privacy and implement measures to mitigate these risks and enhance overall data protection. Development and implementation of an effective incident response plan for data breaches and coordinating with relevant teams to investigate and address incidents promptly. Provision of data privacy training and awareness to employees by educating employees about their data privacy obligations, how to manage personal data securely, and how to identify and report data privacy breaches. Identification of areas for improvement and implementation of enhancements to the data privacy programme. Development and implementation of data privacy policies, procedures and monitoring the adherence to these policies across the organisation. Development and implementation of Barclays Data Privacy strategy aligned with the bank's business objectives and regulatory requirements. Definition and enforcement of data privacy policies and procedures to ensure data protection, security, and compliance. Partnering with stakeholders to drive improvements in the understanding, appropriate use and protection of personal data. Development and maintenance of a comprehensive data privacy governance framework aligned with regulatory requirements and industry standards. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Company Description WHO WE ARE Langland, a Publicis Health company , is the only health communications agency that thinks further across Clinical Trial Experience, Medical Strategy & Education, Public Relations & Engagement, and Advertising, to create unique value with visionary clients. In the Langland Medical Strategy & Education (MSE) team, we love reality, it's where we live. It's where professionals, protocols and p-values come face to face with the imperfect and unpredictable. We think further, exploring how insight can give data meaning in the real world, stimulating open discourse that people value, to advance human health. We partner with our clients across the whole product lifecycle. We look beyond the complex scientific data to understand what it means in the context of different perspectives, beliefs and behaviours. We uncover new ways to differentiate brands that aren't just about the lines on the graph but encompass both rational and emotional factors that are built into the strategic plan. We engage with not only traditional thought leaders, but also those who influence digitally and patient advocates, building mutually valuable relationships. We craft compelling scientific stories with visual, credible, impactful content that resonate with the target audience, meet a need and influence behaviour. We understand end-users' reality and create tailored communication programmes to help move HCPs across a knowledge and belief continuum and stimulate open discourse. Overview THE ROLE We're looking for a Senior Medical Writer II. Our SMW2s work as part of our high-performing writing team, being accountable for scientific knowledge and content development on their assigned accounts, taking responsibility for management, support, and development of junior colleagues, and being seen as a leader of scientific knowledge and content creation. Responsibilities YOU WILL: Take responsibility for the day-to-day delivery of scientific content Act as the go-to content expert for assigned accounts Line manage more junior writers (taking responsibility for their training, performance and development) Provide research and content support for pitch development and other new business initiatives Support with resource management, training and recruitment of the medical writing team Provide scientific and strategic counsel to clients and internal teams Establish strong relationships with external scientific experts and client teams Proactively drive organic growth and identify new business opportunities Qualifications WHO ARE YOU Considerable experience within a medical communications agency Experience creating a range of medical affairs and medical education deliverables Experienced in a variety of therapy areas Experience with scientific and content leadership for global accounts Responsibility for maintaining high editorial and scientific standards across a team Development of writing talent through direct line management and training An aptitude for identifying opportunities/threats and developing appropriate solutions An ability to motivate and inspire people, and elevate standards of content curation Please note: Publicis Groupe operates a hybrid working pattern with full time employees being office-based three days during the working week. Additional Information Langland has fantastic benefits on offer to all of our employees. In addition to the classics, Pension, Life Assurance, Private Medical and Income Protection Plans we also offer; WORK YOUR WORLD opportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year. "YOU" DAYS - flexibility to take a day off for your well-being and self-care without prior notice and additional paid leave for volunteering and charity work of your choice. BENEFITS 24/7 helpline to support you on a personal and professional level. Access to remote GPs, mental health support and CBT. Wellbeing content and lifestyle coaching. FAMILY FRIENDLY POLICIES We provide 26 weeks of full pay for the following family milestones: Maternity. Adoption, Surrogacy and Shared Parental Leave. FLEXIBLE WORKING & BANK HOLIDAY SWAP You can switch a religious Bank Holiday (either Good Friday or Easter Monday) for another day to celebrate a religious, spiritual, faith or belief-based day of your choosing. GREAT LOCAL DISCOUNTS This includes membership discounts with Soho Friends, local restaurants and retailers in Westfield White City and Television Centre. Full details of our benefits will be shared when you join us! We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process. Please make sure you check out the Publicis Career Pagewhich showcases our Inclusive Benefits and our EAG's (Employee Action Groups).
Aug 22, 2025
Full time
Company Description WHO WE ARE Langland, a Publicis Health company , is the only health communications agency that thinks further across Clinical Trial Experience, Medical Strategy & Education, Public Relations & Engagement, and Advertising, to create unique value with visionary clients. In the Langland Medical Strategy & Education (MSE) team, we love reality, it's where we live. It's where professionals, protocols and p-values come face to face with the imperfect and unpredictable. We think further, exploring how insight can give data meaning in the real world, stimulating open discourse that people value, to advance human health. We partner with our clients across the whole product lifecycle. We look beyond the complex scientific data to understand what it means in the context of different perspectives, beliefs and behaviours. We uncover new ways to differentiate brands that aren't just about the lines on the graph but encompass both rational and emotional factors that are built into the strategic plan. We engage with not only traditional thought leaders, but also those who influence digitally and patient advocates, building mutually valuable relationships. We craft compelling scientific stories with visual, credible, impactful content that resonate with the target audience, meet a need and influence behaviour. We understand end-users' reality and create tailored communication programmes to help move HCPs across a knowledge and belief continuum and stimulate open discourse. Overview THE ROLE We're looking for a Senior Medical Writer II. Our SMW2s work as part of our high-performing writing team, being accountable for scientific knowledge and content development on their assigned accounts, taking responsibility for management, support, and development of junior colleagues, and being seen as a leader of scientific knowledge and content creation. Responsibilities YOU WILL: Take responsibility for the day-to-day delivery of scientific content Act as the go-to content expert for assigned accounts Line manage more junior writers (taking responsibility for their training, performance and development) Provide research and content support for pitch development and other new business initiatives Support with resource management, training and recruitment of the medical writing team Provide scientific and strategic counsel to clients and internal teams Establish strong relationships with external scientific experts and client teams Proactively drive organic growth and identify new business opportunities Qualifications WHO ARE YOU Considerable experience within a medical communications agency Experience creating a range of medical affairs and medical education deliverables Experienced in a variety of therapy areas Experience with scientific and content leadership for global accounts Responsibility for maintaining high editorial and scientific standards across a team Development of writing talent through direct line management and training An aptitude for identifying opportunities/threats and developing appropriate solutions An ability to motivate and inspire people, and elevate standards of content curation Please note: Publicis Groupe operates a hybrid working pattern with full time employees being office-based three days during the working week. Additional Information Langland has fantastic benefits on offer to all of our employees. In addition to the classics, Pension, Life Assurance, Private Medical and Income Protection Plans we also offer; WORK YOUR WORLD opportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year. "YOU" DAYS - flexibility to take a day off for your well-being and self-care without prior notice and additional paid leave for volunteering and charity work of your choice. BENEFITS 24/7 helpline to support you on a personal and professional level. Access to remote GPs, mental health support and CBT. Wellbeing content and lifestyle coaching. FAMILY FRIENDLY POLICIES We provide 26 weeks of full pay for the following family milestones: Maternity. Adoption, Surrogacy and Shared Parental Leave. FLEXIBLE WORKING & BANK HOLIDAY SWAP You can switch a religious Bank Holiday (either Good Friday or Easter Monday) for another day to celebrate a religious, spiritual, faith or belief-based day of your choosing. GREAT LOCAL DISCOUNTS This includes membership discounts with Soho Friends, local restaurants and retailers in Westfield White City and Television Centre. Full details of our benefits will be shared when you join us! We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process. Please make sure you check out the Publicis Career Pagewhich showcases our Inclusive Benefits and our EAG's (Employee Action Groups).
That Media Thing has a vacancy for a Creative Services Manager to lead the delivery of Creative Services, providing exceptional design and organisational skills to our clients and internal divisions. We are recruiting for a full-time, hybrid-working position based at That Media Thing's head office in Bath, UK. As Creative Services Manager, you will be working within an established team of Content and Paid Media Marketing professionals, across a wide range of client projects across a diverse range of sectors, most of which have global marketing needs. Candidates should be confident in delivering high-quality outputs across multiple disciplines, while taking on a wide range of responsibilities for client accounts in support of the wider team in delivering and developing best-in-class services to our clients. You should also be agile and able to approach and tackle varied challenges, both inside and outside of the Creative Services environment. Our priority is to recruit the right fit for our creative culture, so candidates need to have a passion for exploring, questioning and forward-thinking with exceptionally high standards for quality control. This is a fantastic opportunity for a highly skilled designer to join a fast-moving marketing agency, where a passion for creative excellence underscores our working ethos. Join a business well and truly on the up and play a key role in its future success. Key Responsibilities Work alongside existing in-house team members as well as engage with, and manage, external contractors when applicable Build solid relationships with the wider team to ensure communication is strong, and that workflows and procedures are understood, adhered to, and improved upon over time Provide clear, specific, and timely feedback to creative team members Act as the Creative Services point of contact for clients who require That Media Thing's expertise in this area Build trusted relationships with clients and partners Keep up to date with developing design practices, specifically relating to innovative social media and digital marketing thinking and best practices, to both share with the creative team, and apply new strategies to client campaigns Embed yourself within the processes and culture of That Media Thing, as well as offer up your own ideas on improvements and enhancements to areas relevant to you Take the lead when pushing the Creative Services team forward as it looks to expand operations and offerings to existing and new clients Creative Management Work with clients to outline and define creative briefs, and in turn present these to other creative team members to carry out (or to take on yourself) Ensure all creative outputs meet client objectives, offering client-facing collaborative discussion where necessary to align client requirements with That Media Thing's objectives When onboarding new clients (or digesting newly rolled out client brand guidelines), it is the Creative Services Manager's job to get under the skin of the client and ensure they have a sound understanding of the look and feel that the client is aiming for Be well versed in the clients you will be tasked with managing from a creative perspective - with the help of existing That Media Thing colleagues, the hope is that you will have met this client base either face-to-face or via video call Support the wider team when pitching, presenting, and costing projects for clients Design repeatable processes where appropriate, to build efficiencies and to understand the resource/financial implications for That Media Thing when undertaking such projects Be responsible for internal quality checking for all creative material that is produced and delivered to clients (both internal and external) Proactively look to develop That Media Thing's creative offerings, whether this is through ever-evolving best practices, advancements in software (e.g. AI), training courses, and so on Ensure both internal and external clients are matched with the best possible creative solution (in-house resource versus external contractor) based on project type Offer consultative and practical design support to both clients and internal stakeholders Ensure the full range of creative services are covered by in-house skills, as well as nurturing a wide creative network for those gaps in internal skill sets Protect the client's brand when executing and delivering creative materials. This means policing both your own team members (and contractors), but also members of other service areas, as well as diplomatically respond to clients' own mistakes if necessary. Help to preserve and develop That Media Thing's own brand as the need arises - this may include sales and marketing collateral, presence on social platforms, website updates and refreshes, as well as providing creative support on business growth documents such as pitches, proposals, and quotes. Experience & Skills Bachelor's degree in a design-based course Minimum 5+ years graphic design experience at a senior level Experience managing creative needs in a client-based servicing environment an advantage A portfolio that demonstrates a wide range of creative disciplines and applications Proven creative leader who can successfully manage quality and quantity in a fast-paced environment A background of crafting design and project processes to ensure streamlined, efficient operations occur Have strong organisational skills including effective and realistic time-management Experience as a strong communicator with the ability to manage both upwards and downwards Have strong interpersonal skills nurturing good, honest, internal as well as external communications Experience managing and controlling a budget an advantage Demonstrate solution-finding when working with clients, showcasing innovative thinking Be bold enough to experiment and have the tenacity to learn from occasional failures Have a desire to learn and continuously develop own skills and knowledge Be able to take direction from and support more senior staff in the delivery of big projects Be highly motivated, self-confident, flexible and nimble Exhibit proficiency in demonstrating strong self-management skills Demonstrate the skills and desire to develop beyond the standard role and to build something of unique value to That Media Thing Expert level proficiency in Adobe InDesign, Illustrator, and Photoshop Experience with Adobe After Effects, Premiere, XD and/or Figma also a big plus Proficiency with Microsoft Office, Google G-Suite, and task-based tools Proficiency in using would be an advantage Who are That Media Thing? Founded on decades of media publishing experience, That Media Thing underpins its marketing services with the highest quality content to deliver authentic audience engagement. Our highly effective marketing approach is driving significant growth for our clients, and we need a confident colleague to deliver high-quality creative services across multiple disciplines. What we're offering Opportunity for Genuine Professional Growth Join a business well and truly on the up, and get to play a large role in its direction and future successes. We aren't looking for small cogs in large wheels - we want high-pressure pumps that keep us inflated and rolling forwards. A Truly Collaborative Environment We are not defined by our divisions, we are defined by how we operate as a company and how our clients perceive us. Top-quality client management and bespoke, tailored output are what separate us from the rest, and as such, all team members pull in the same direction, supporting each other to reach our goals and ensuring our standards don't dip. A Modern Workplace Appreciative of all life's obstacles, TMT looks to be as malleable as possible for our employees, understanding what their lives (both in work and out of it) look like, and adapting to ensure they are properly supported and allowed to flourish in their roles, as well as their personal lives. Strong team culture Hybrid-working environment Cycle-to-Work Scheme How to apply Please apply with a covering letter explaining what you believe makes you perfect for the role, plus your CV and creative portfolio. Send this all in PDF format to including 'Creative Services Manager' in the subject box. Please also detail when you would be available for an interview.
Aug 22, 2025
Full time
That Media Thing has a vacancy for a Creative Services Manager to lead the delivery of Creative Services, providing exceptional design and organisational skills to our clients and internal divisions. We are recruiting for a full-time, hybrid-working position based at That Media Thing's head office in Bath, UK. As Creative Services Manager, you will be working within an established team of Content and Paid Media Marketing professionals, across a wide range of client projects across a diverse range of sectors, most of which have global marketing needs. Candidates should be confident in delivering high-quality outputs across multiple disciplines, while taking on a wide range of responsibilities for client accounts in support of the wider team in delivering and developing best-in-class services to our clients. You should also be agile and able to approach and tackle varied challenges, both inside and outside of the Creative Services environment. Our priority is to recruit the right fit for our creative culture, so candidates need to have a passion for exploring, questioning and forward-thinking with exceptionally high standards for quality control. This is a fantastic opportunity for a highly skilled designer to join a fast-moving marketing agency, where a passion for creative excellence underscores our working ethos. Join a business well and truly on the up and play a key role in its future success. Key Responsibilities Work alongside existing in-house team members as well as engage with, and manage, external contractors when applicable Build solid relationships with the wider team to ensure communication is strong, and that workflows and procedures are understood, adhered to, and improved upon over time Provide clear, specific, and timely feedback to creative team members Act as the Creative Services point of contact for clients who require That Media Thing's expertise in this area Build trusted relationships with clients and partners Keep up to date with developing design practices, specifically relating to innovative social media and digital marketing thinking and best practices, to both share with the creative team, and apply new strategies to client campaigns Embed yourself within the processes and culture of That Media Thing, as well as offer up your own ideas on improvements and enhancements to areas relevant to you Take the lead when pushing the Creative Services team forward as it looks to expand operations and offerings to existing and new clients Creative Management Work with clients to outline and define creative briefs, and in turn present these to other creative team members to carry out (or to take on yourself) Ensure all creative outputs meet client objectives, offering client-facing collaborative discussion where necessary to align client requirements with That Media Thing's objectives When onboarding new clients (or digesting newly rolled out client brand guidelines), it is the Creative Services Manager's job to get under the skin of the client and ensure they have a sound understanding of the look and feel that the client is aiming for Be well versed in the clients you will be tasked with managing from a creative perspective - with the help of existing That Media Thing colleagues, the hope is that you will have met this client base either face-to-face or via video call Support the wider team when pitching, presenting, and costing projects for clients Design repeatable processes where appropriate, to build efficiencies and to understand the resource/financial implications for That Media Thing when undertaking such projects Be responsible for internal quality checking for all creative material that is produced and delivered to clients (both internal and external) Proactively look to develop That Media Thing's creative offerings, whether this is through ever-evolving best practices, advancements in software (e.g. AI), training courses, and so on Ensure both internal and external clients are matched with the best possible creative solution (in-house resource versus external contractor) based on project type Offer consultative and practical design support to both clients and internal stakeholders Ensure the full range of creative services are covered by in-house skills, as well as nurturing a wide creative network for those gaps in internal skill sets Protect the client's brand when executing and delivering creative materials. This means policing both your own team members (and contractors), but also members of other service areas, as well as diplomatically respond to clients' own mistakes if necessary. Help to preserve and develop That Media Thing's own brand as the need arises - this may include sales and marketing collateral, presence on social platforms, website updates and refreshes, as well as providing creative support on business growth documents such as pitches, proposals, and quotes. Experience & Skills Bachelor's degree in a design-based course Minimum 5+ years graphic design experience at a senior level Experience managing creative needs in a client-based servicing environment an advantage A portfolio that demonstrates a wide range of creative disciplines and applications Proven creative leader who can successfully manage quality and quantity in a fast-paced environment A background of crafting design and project processes to ensure streamlined, efficient operations occur Have strong organisational skills including effective and realistic time-management Experience as a strong communicator with the ability to manage both upwards and downwards Have strong interpersonal skills nurturing good, honest, internal as well as external communications Experience managing and controlling a budget an advantage Demonstrate solution-finding when working with clients, showcasing innovative thinking Be bold enough to experiment and have the tenacity to learn from occasional failures Have a desire to learn and continuously develop own skills and knowledge Be able to take direction from and support more senior staff in the delivery of big projects Be highly motivated, self-confident, flexible and nimble Exhibit proficiency in demonstrating strong self-management skills Demonstrate the skills and desire to develop beyond the standard role and to build something of unique value to That Media Thing Expert level proficiency in Adobe InDesign, Illustrator, and Photoshop Experience with Adobe After Effects, Premiere, XD and/or Figma also a big plus Proficiency with Microsoft Office, Google G-Suite, and task-based tools Proficiency in using would be an advantage Who are That Media Thing? Founded on decades of media publishing experience, That Media Thing underpins its marketing services with the highest quality content to deliver authentic audience engagement. Our highly effective marketing approach is driving significant growth for our clients, and we need a confident colleague to deliver high-quality creative services across multiple disciplines. What we're offering Opportunity for Genuine Professional Growth Join a business well and truly on the up, and get to play a large role in its direction and future successes. We aren't looking for small cogs in large wheels - we want high-pressure pumps that keep us inflated and rolling forwards. A Truly Collaborative Environment We are not defined by our divisions, we are defined by how we operate as a company and how our clients perceive us. Top-quality client management and bespoke, tailored output are what separate us from the rest, and as such, all team members pull in the same direction, supporting each other to reach our goals and ensuring our standards don't dip. A Modern Workplace Appreciative of all life's obstacles, TMT looks to be as malleable as possible for our employees, understanding what their lives (both in work and out of it) look like, and adapting to ensure they are properly supported and allowed to flourish in their roles, as well as their personal lives. Strong team culture Hybrid-working environment Cycle-to-Work Scheme How to apply Please apply with a covering letter explaining what you believe makes you perfect for the role, plus your CV and creative portfolio. Send this all in PDF format to including 'Creative Services Manager' in the subject box. Please also detail when you would be available for an interview.
Who We Are Founded in London in 2009, Ultimate Performance (UP) has grown into a global leader in body transformation, with 27 private gyms across four continents - from Los Angeles to Sydney. Our reputation is built on delivering exceptional, measurable results through science-backed training and nutrition programs, tailored to each client. The Role We're looking for an experienced Product Manager to join our Manchester Support Office. In this strategic role you will manage the development and optimisation of our digital products, with a focus on specific product areas such as our ecommerce platform, client mobile app, or internal tools. Reporting to our Head of Product Management, you'll support the strategic roadmap while ensuring the effective delivery of product enhancements that drive business performance, customer engagement, and user satisfaction. What You'll Do Own and manage the product backlog for one or more key product areas in Ecommerce, trainer tools, or client applications Ensure the strategy from the System Architect and Head of Product Management is being followed, especially with respect to app, tech, coding and platform recommendations Translate business goals into clear and actionable product requirements Conduct discovery work including user research, feedback gathering, competitor analysis, and data insights Define user stories, acceptance criteria, and prioritise backlog items for development Support sprint planning, daily stand-ups, retrospectives, and demos Collaborate with internal stakeholders to ensure alignment on goals, timelines, and priorities Work with developers and QA to ensure timely delivery of features and enhancements Participate in user testing and customer feedback loops to refine products post-launch Maintain up-to-date documentation in product tools (e.g. Confluence, Jira) What we're looking for Strong working knowledge of Agile methodologies (Scrum or Kanban) Experience managing or contributing to ecommerce or mobile app products Proven experience writing user stories and running sprint ceremonies Hands on experience using product analytics tools Exposure to ecommerce platforms (Shopify preferred) A/B testing, CRO, and user journey mapping (preferred) What we value At UP, we believe in high standards and personal accountability. We look for people who embody our values: Results-Driven: You focus on outcomes that genuinely move the needle Own It: You take full ownership, wins, failures, & everything in between. Passion for Progress: You're driven by growth, not just the finish line. Supportive & Personalised: You adapt your approach because no two people (or challenges) are the same What You'll Get Here's what you can expect when you join the UP team: 25 days holiday, plus bank holidays Pension scheme: salary sacrifice with employer contributions Simply Health policy: claim back costs for dental, optical, physio, massage & more Exclusive UP discounts, including 40% off our supplements, books, and partner offers Personal Training discounts: up to 50% off our world-class transformation programme (up to 36 sessions a year) for you and a loved one Salary sacrifice benefits: Cycle to Work, Tech, and Home schemes Employee Assistance Programme: free 24/7 mental health, counselling, and financial advice Free group fitness classes at our Manchester gym in Spinningfields Hybrid working: two days per week working from home If you're interested in the Product Manager role, please apply now! Salary: £60,000 - £65,000 All job applicants are required to have a valid right to work. Your data will be stored by Ultimate Performance and will be used by our HR and recruitment teams for the purpose of managing your application.
Aug 22, 2025
Full time
Who We Are Founded in London in 2009, Ultimate Performance (UP) has grown into a global leader in body transformation, with 27 private gyms across four continents - from Los Angeles to Sydney. Our reputation is built on delivering exceptional, measurable results through science-backed training and nutrition programs, tailored to each client. The Role We're looking for an experienced Product Manager to join our Manchester Support Office. In this strategic role you will manage the development and optimisation of our digital products, with a focus on specific product areas such as our ecommerce platform, client mobile app, or internal tools. Reporting to our Head of Product Management, you'll support the strategic roadmap while ensuring the effective delivery of product enhancements that drive business performance, customer engagement, and user satisfaction. What You'll Do Own and manage the product backlog for one or more key product areas in Ecommerce, trainer tools, or client applications Ensure the strategy from the System Architect and Head of Product Management is being followed, especially with respect to app, tech, coding and platform recommendations Translate business goals into clear and actionable product requirements Conduct discovery work including user research, feedback gathering, competitor analysis, and data insights Define user stories, acceptance criteria, and prioritise backlog items for development Support sprint planning, daily stand-ups, retrospectives, and demos Collaborate with internal stakeholders to ensure alignment on goals, timelines, and priorities Work with developers and QA to ensure timely delivery of features and enhancements Participate in user testing and customer feedback loops to refine products post-launch Maintain up-to-date documentation in product tools (e.g. Confluence, Jira) What we're looking for Strong working knowledge of Agile methodologies (Scrum or Kanban) Experience managing or contributing to ecommerce or mobile app products Proven experience writing user stories and running sprint ceremonies Hands on experience using product analytics tools Exposure to ecommerce platforms (Shopify preferred) A/B testing, CRO, and user journey mapping (preferred) What we value At UP, we believe in high standards and personal accountability. We look for people who embody our values: Results-Driven: You focus on outcomes that genuinely move the needle Own It: You take full ownership, wins, failures, & everything in between. Passion for Progress: You're driven by growth, not just the finish line. Supportive & Personalised: You adapt your approach because no two people (or challenges) are the same What You'll Get Here's what you can expect when you join the UP team: 25 days holiday, plus bank holidays Pension scheme: salary sacrifice with employer contributions Simply Health policy: claim back costs for dental, optical, physio, massage & more Exclusive UP discounts, including 40% off our supplements, books, and partner offers Personal Training discounts: up to 50% off our world-class transformation programme (up to 36 sessions a year) for you and a loved one Salary sacrifice benefits: Cycle to Work, Tech, and Home schemes Employee Assistance Programme: free 24/7 mental health, counselling, and financial advice Free group fitness classes at our Manchester gym in Spinningfields Hybrid working: two days per week working from home If you're interested in the Product Manager role, please apply now! Salary: £60,000 - £65,000 All job applicants are required to have a valid right to work. Your data will be stored by Ultimate Performance and will be used by our HR and recruitment teams for the purpose of managing your application.
Are you seeking to play a key role in shaping and delivering critical water infrastructure projects? As MWH Treatment begins an exciting new chapter as one of Northumbrian Water's capital delivery partners under the Living Water Enterprise, we're looking to strengthen our Delivery Team with a Senior Project Manager . Reporting to the Programme Manager, you will be predominantly based in the Essex & Suffolk region (main office near Chelmsford). About the Role As Senior Project Manager, you will lead a multidisciplinary team, overseeing the full project lifecycle from concept through design, construction, commissioning, and handover. Your focus will be to ensure projects are delivered on time, within budget, and to the highest safety, quality, and regulatory standards . You will champion collaboration and performance across our internal teams, enterprise partners, and supply chain, fostering a culture of problem-solving and accountability. Your role will begin in one of our neighbouring regions to embed you within our culture and ways of working. Key Responsibilities As a key member of an integrated design and build team, you will: Promote a strong safety culture and uphold quality standards across direct and subcontracted teams Foster and maintain excellent relationships with enterprise partners and suppliers Lead, inspire and develop a high-performing team, empowering staff across engineering, planning, and commercial functions Translate programme-level strategy into clear, actionable plans for project teams Plan and manage project delivery throughout all stages through design, construction, commissioning, and handover; ensuring alignment with scope, schedule, and commercial targets Collaborate with Commercial and Planning teams to maintain accurate cost and resource forecasting, and proactively mitigate risks Ensure project solutions are safe, commercially viable, and aligned with client requirements Drive delivery against key milestones and ensure all contractual and regulatory deliverables are met Create an open, approachable, and visible team environment which engages across the Living Water Enterprise to promote collaboration and maintain positive relationships. Maintain an appropriate practical knowledge and appreciation of all technical disciplines associated with delivering water and waste water design and build projects. We're seeking a proven leader with a strong track record in delivering complex infrastructure projects, ideally within the water sector. The ideal candidate will demonstrate exceptional stakeholder management, a solution-focused mindset, and a passion for building high-performing, engaged teams. Essential Criteria: - Project Management experience in managing multi-disciplinary design and construction projects, ideally within the water industry. - Degree or equivalent qualification in a construction, commercial, or engineering related discipline. - Project Management Qualification (PMQ) or equivalent. - Excellent oral and written communicator with the ability to work in close partnership with clients, stakeholders, and end users. - Must be delivery driven with the ability to set targets and manage and motivate multi-disciplinary teams to deliver to time, cost, and quality objectives. - Extensive experience in project delivery. - Strategic, operational, technical, and management skills. - Knowledge of Construction Contracts, ideally NEC and/or IChemE, with ability to negotiate and administer. - Ability to present at MWHT Governance Reviews in a leading capacity. - Risk & Opportunity Management experience. - Maintain a positive and solution-oriented approach to work, providing open and honest feedback. - Working knowledge of CDM and construction Health & Safety. Desirable Criteria: - Experience in water and waste water treatment plants. - Chartered with an engineering, commercial, or construction institution. - NEC Project Manager Accreditation. - Working knowledge of CDM and construction Health & Safety. Technical Competencies: 1. Contract Management 2. Governance 3. Budgeting and cost control 4. Risk, Opportunities and issue management 5. Project Planning (schedule) 6. Digital Delivery 7. Procurement (negotiations and management) 8. Solutions development (pre-construction / design development) 9. Client, stakeholder, and conflict management 10. Resource management 11. Change management 12. Quality management Behavioural competencies: 1. Communication 2. Collaboration 3. Client Focus 4. Striving for Results 5. Integrity, Trust and Respect 6. Coaching and Providing Feedback 7. Leadership
Aug 22, 2025
Full time
Are you seeking to play a key role in shaping and delivering critical water infrastructure projects? As MWH Treatment begins an exciting new chapter as one of Northumbrian Water's capital delivery partners under the Living Water Enterprise, we're looking to strengthen our Delivery Team with a Senior Project Manager . Reporting to the Programme Manager, you will be predominantly based in the Essex & Suffolk region (main office near Chelmsford). About the Role As Senior Project Manager, you will lead a multidisciplinary team, overseeing the full project lifecycle from concept through design, construction, commissioning, and handover. Your focus will be to ensure projects are delivered on time, within budget, and to the highest safety, quality, and regulatory standards . You will champion collaboration and performance across our internal teams, enterprise partners, and supply chain, fostering a culture of problem-solving and accountability. Your role will begin in one of our neighbouring regions to embed you within our culture and ways of working. Key Responsibilities As a key member of an integrated design and build team, you will: Promote a strong safety culture and uphold quality standards across direct and subcontracted teams Foster and maintain excellent relationships with enterprise partners and suppliers Lead, inspire and develop a high-performing team, empowering staff across engineering, planning, and commercial functions Translate programme-level strategy into clear, actionable plans for project teams Plan and manage project delivery throughout all stages through design, construction, commissioning, and handover; ensuring alignment with scope, schedule, and commercial targets Collaborate with Commercial and Planning teams to maintain accurate cost and resource forecasting, and proactively mitigate risks Ensure project solutions are safe, commercially viable, and aligned with client requirements Drive delivery against key milestones and ensure all contractual and regulatory deliverables are met Create an open, approachable, and visible team environment which engages across the Living Water Enterprise to promote collaboration and maintain positive relationships. Maintain an appropriate practical knowledge and appreciation of all technical disciplines associated with delivering water and waste water design and build projects. We're seeking a proven leader with a strong track record in delivering complex infrastructure projects, ideally within the water sector. The ideal candidate will demonstrate exceptional stakeholder management, a solution-focused mindset, and a passion for building high-performing, engaged teams. Essential Criteria: - Project Management experience in managing multi-disciplinary design and construction projects, ideally within the water industry. - Degree or equivalent qualification in a construction, commercial, or engineering related discipline. - Project Management Qualification (PMQ) or equivalent. - Excellent oral and written communicator with the ability to work in close partnership with clients, stakeholders, and end users. - Must be delivery driven with the ability to set targets and manage and motivate multi-disciplinary teams to deliver to time, cost, and quality objectives. - Extensive experience in project delivery. - Strategic, operational, technical, and management skills. - Knowledge of Construction Contracts, ideally NEC and/or IChemE, with ability to negotiate and administer. - Ability to present at MWHT Governance Reviews in a leading capacity. - Risk & Opportunity Management experience. - Maintain a positive and solution-oriented approach to work, providing open and honest feedback. - Working knowledge of CDM and construction Health & Safety. Desirable Criteria: - Experience in water and waste water treatment plants. - Chartered with an engineering, commercial, or construction institution. - NEC Project Manager Accreditation. - Working knowledge of CDM and construction Health & Safety. Technical Competencies: 1. Contract Management 2. Governance 3. Budgeting and cost control 4. Risk, Opportunities and issue management 5. Project Planning (schedule) 6. Digital Delivery 7. Procurement (negotiations and management) 8. Solutions development (pre-construction / design development) 9. Client, stakeholder, and conflict management 10. Resource management 11. Change management 12. Quality management Behavioural competencies: 1. Communication 2. Collaboration 3. Client Focus 4. Striving for Results 5. Integrity, Trust and Respect 6. Coaching and Providing Feedback 7. Leadership
Group Director, Customer Success page is loaded Group Director, Customer Success Apply locations United Kingdom - London United Kingdom - Remote time type Full time posted on Posted 2 Days Ago job requisition id 111189-JOB Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world's most valuable enterprises - global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100. Learn more about our culture and how we make our employees happier through The Sprinklr Way. Job Description What You'll Do Lead the Regional Technical Success Function Define and execute the theatre-specific strategy for Technical Success, with full ownership of team performance across adoption, retention, and growth motions. Build a world-class TSM team across Core (Marketing, Social, Ads) and Service (Care, Contact Center ) product domains, adapted to regional customer and market context. Institutionalize standards for TSM engagement across the customer lifecycle - onboarding, value realization, technical risk management, and ARR expansion. Serve as Executive Sponsor for Strategic Accounts Act as the executive sponsor for the top 20 strategic customers in your region, building relationships with C-level and SVP-level customer stakeholders. Lead executive alignment conversations around platform strategy, transformation roadmaps, AI/automation maturity, and long-term value realization . Provide direct support during key escalations, roadmap alignment sessions, renewal discussions, and QBRs-partnering closely with Sales and Product teams. Be a Transformation Leader Operate as a field-facing thought partner for enterprise transformation leaders-driving customer change across marketing and service operations via Sprinklr. Collaborate with Services and Solution Consultants to ensure customers are building sustainable, scalable workflows and integration architectures . Champion the strategic use of Sprinklr in modernizing customer experience, digital operations, and AI-powered decision-making. Build and Coach a High-Impact Team Hire, develop, and retain a diverse team of TSMs and team leads across the region-ensuring deep product fluency, business acumen, and consultative excellence . Define and run a clear leadership operating model with your front-line managers, including forecast reviews, customer portfolio reviews, and planning cadences. Coach team members to handle senior customer conversations, challenge platform usage where needed, and elevate the value of Technical Success. Drive Operational and Commercial Excellence Own customer health forecasting, adoption KPIs, and platform telemetry for all TSM-covered accounts in the region. Partner with the Global Head of Success to define team structure, coverage models, and capacity planning across customer segments and product lines. Drive accountability and alignment with Sales, Services, and Support-ensuring tight joint ownership of customer outcomes, risk resolution, and expansion signals. What Sets You Apart Experience transforming traditional customer success or account management teams into technical, product-led organizations . Trusted partner to enterprise transformation leaders-comfortable co-authoring platform adoption roadmaps and cross-functional change plans. Clear track record of executive relationship building , not just team management-able to sponsor accounts in pre-sales, post-sale, and turnaround situations. Deep working knowledge of Sprinklr or similar multi-product platforms spanning CX, marketing, social, and contact center domains. Passion for scaling high-performance teams, cultivating technical craft, and driving strategic impact through execution excellence. Required Qualifications Bachelor's degree in Computer Science , Business, or related field; advanced degree preferred. 10+ years of experience in Customer Success, Solutions Consulting, or Technical Account Management in enterprise SaaS. Proven success leading and scaling technical customer-facing teams in a global or multi-country theatre. Executive-level presence with demonstrated ability to sponsor large enterprise customers and influence C-level stakeholders. Strong understanding of both marketing (paid/organic/social) and customer service (care/contact center ) operating models. Deep operational capability-able to manage forecasting, success planning, team health, and cross-functional programs. Familiarity with enterprise SaaS architecture, integrations (REST APIs, middleware), and AI/automation concepts. Why You'll Love Sprinklr: We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world. For more information on Sprinklr Benefits around the world, head to to browse our country-specific benefits guides. We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world's most loved enterprise software company, ever. We believe in our product: Sprinklr was built from the ground up to enable a brand's digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them. We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more. EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful. Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr's EEO Policy and EEO is the Law. Welcome We're excited that you're interested in joining Sprinklr! Please check back frequently to follow up on the progress of your application and continue to update your contact information as appropriate. About Us Here at Sprinklr, we're on a mission to help every organization on the planet create unified experiences that make customers happier. That customer obsession mirrors our commitment to our own people - to treating them like family, and to sharing a culture that reflects our values. Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful. Sprinklr is proud to be an equal employment opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See Sprinklr's EEO Policy and Equal Employment Opportunity is the Law notice. Sprinklr is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans during our application process. If you have a disability or special need that requires accommodations, please let us know by filling out this form .
Aug 22, 2025
Full time
Group Director, Customer Success page is loaded Group Director, Customer Success Apply locations United Kingdom - London United Kingdom - Remote time type Full time posted on Posted 2 Days Ago job requisition id 111189-JOB Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world's most valuable enterprises - global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100. Learn more about our culture and how we make our employees happier through The Sprinklr Way. Job Description What You'll Do Lead the Regional Technical Success Function Define and execute the theatre-specific strategy for Technical Success, with full ownership of team performance across adoption, retention, and growth motions. Build a world-class TSM team across Core (Marketing, Social, Ads) and Service (Care, Contact Center ) product domains, adapted to regional customer and market context. Institutionalize standards for TSM engagement across the customer lifecycle - onboarding, value realization, technical risk management, and ARR expansion. Serve as Executive Sponsor for Strategic Accounts Act as the executive sponsor for the top 20 strategic customers in your region, building relationships with C-level and SVP-level customer stakeholders. Lead executive alignment conversations around platform strategy, transformation roadmaps, AI/automation maturity, and long-term value realization . Provide direct support during key escalations, roadmap alignment sessions, renewal discussions, and QBRs-partnering closely with Sales and Product teams. Be a Transformation Leader Operate as a field-facing thought partner for enterprise transformation leaders-driving customer change across marketing and service operations via Sprinklr. Collaborate with Services and Solution Consultants to ensure customers are building sustainable, scalable workflows and integration architectures . Champion the strategic use of Sprinklr in modernizing customer experience, digital operations, and AI-powered decision-making. Build and Coach a High-Impact Team Hire, develop, and retain a diverse team of TSMs and team leads across the region-ensuring deep product fluency, business acumen, and consultative excellence . Define and run a clear leadership operating model with your front-line managers, including forecast reviews, customer portfolio reviews, and planning cadences. Coach team members to handle senior customer conversations, challenge platform usage where needed, and elevate the value of Technical Success. Drive Operational and Commercial Excellence Own customer health forecasting, adoption KPIs, and platform telemetry for all TSM-covered accounts in the region. Partner with the Global Head of Success to define team structure, coverage models, and capacity planning across customer segments and product lines. Drive accountability and alignment with Sales, Services, and Support-ensuring tight joint ownership of customer outcomes, risk resolution, and expansion signals. What Sets You Apart Experience transforming traditional customer success or account management teams into technical, product-led organizations . Trusted partner to enterprise transformation leaders-comfortable co-authoring platform adoption roadmaps and cross-functional change plans. Clear track record of executive relationship building , not just team management-able to sponsor accounts in pre-sales, post-sale, and turnaround situations. Deep working knowledge of Sprinklr or similar multi-product platforms spanning CX, marketing, social, and contact center domains. Passion for scaling high-performance teams, cultivating technical craft, and driving strategic impact through execution excellence. Required Qualifications Bachelor's degree in Computer Science , Business, or related field; advanced degree preferred. 10+ years of experience in Customer Success, Solutions Consulting, or Technical Account Management in enterprise SaaS. Proven success leading and scaling technical customer-facing teams in a global or multi-country theatre. Executive-level presence with demonstrated ability to sponsor large enterprise customers and influence C-level stakeholders. Strong understanding of both marketing (paid/organic/social) and customer service (care/contact center ) operating models. Deep operational capability-able to manage forecasting, success planning, team health, and cross-functional programs. Familiarity with enterprise SaaS architecture, integrations (REST APIs, middleware), and AI/automation concepts. Why You'll Love Sprinklr: We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world. For more information on Sprinklr Benefits around the world, head to to browse our country-specific benefits guides. We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world's most loved enterprise software company, ever. We believe in our product: Sprinklr was built from the ground up to enable a brand's digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them. We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more. EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful. Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr's EEO Policy and EEO is the Law. Welcome We're excited that you're interested in joining Sprinklr! Please check back frequently to follow up on the progress of your application and continue to update your contact information as appropriate. About Us Here at Sprinklr, we're on a mission to help every organization on the planet create unified experiences that make customers happier. That customer obsession mirrors our commitment to our own people - to treating them like family, and to sharing a culture that reflects our values. Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful. Sprinklr is proud to be an equal employment opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See Sprinklr's EEO Policy and Equal Employment Opportunity is the Law notice. Sprinklr is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans during our application process. If you have a disability or special need that requires accommodations, please let us know by filling out this form .
Howden is a collective - a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries. People join Howden for many different reasons, but they stay for the same one: our culture. It's what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities - work / life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden. What is the role? Our Carrier Management team is seeking an Associate Director to drive client engagement, deliver strategic insights, and build strong relationships with key internal and external stakeholders. Reporting directly to the Head of Carrier Management, this role will support the team's mission to advise insurance carriers on a range of critical areas aimed at driving their commercial and operational success. The Carrier Management team specialises in providing tailored consultancy services, including identifying growth opportunities, developing sponsorship initiatives, delivering market insights, and enhancing overall carrier performance. An Associate Director will be instrumental in these efforts by understanding client needs, analysing market trends, and supporting the development of innovative, bespoke solutions that align with client objectives. With a strong emphasis on collaboration, data analysis, and strategic thinking, the role requires a proactive individual who thrives in a fast-paced and dynamic environment. The ideal candidate will possess a deep understanding of insurance market trends, excellent organisational skills, and the ability to communicate complex concepts effectively to both internal and external stakeholders. What will you be doing? Strategic Planning & Business Growth Shapes business strategy by understanding clients' evolving needs and advising on how Howden Markets can provide tailored solutions. Supports the execution of key strategic initiatives, including carrier agreements, portfolio design, and digital and data strategies. Contributes to the development and implementation of the Group's high-level insurer strategy, ensuring alignment with business objectives. Helps align external clients (e.g. carrier partners) with the Group, as well as internal teams within Howden Markets. Leads the delivery of client services, including carrier engagement, insights, dashboards, and trading platforms. Analyses data effectively to support business functions, utilising tools such as Microsoft Excel. Acts as a key point of contact for client queries, ensuring timely and effective resolutions. Assists in identifying and evaluating solution options, making informed recommendations. Produces comprehensive data analysis, reports, and presentations to support projects. Prepares new business proposals to meet client needs and secure future opportunities. Identifies potential risks, escalating concerns and ensuring proactive mitigation. Stays informed on industry trends, competitor activity, and emerging opportunities. Client Relationships & Collaboration Develops strong relationships with internal business units and external stakeholders to drive collaboration. Manages and nurtures strategic client and insurer relationships to ensure expectations are met and compliance is maintained. Serves as a key point of contact for client requirements, issues, and queries, ensuring smooth communication across the Group. Assists with account management challenges, escalating where necessary. Strengthens client relationships to unlock future business opportunities. Maintains strong partnerships with third-party solution providers and market/carrier capacity providers where required. What are we looking for? Experience in an account management, business development, or similar client-facing role, ideally within a broking or a carrier consulting function. Strong understanding of the insurance sector, including the composite/Lloyd's insurer landscape and London Market operations (e.g., Lloyd's, IUA, LPSO, LPC, etc). Proven ability to build and manage relationships with internal and external stakeholders. Strong analytical and problem-solving skills, with the ability to interpret data and present actionable insights. What do we offer in return? A career that you define. At Howden, we value diversity - there is no one Howden type. Instead, we're looking for individuals who share the same values as us: Our successes have all come from someone brave enough to try something new We support each other in the small everyday moments and the bigger challenges We are determined to make a positive difference at work and beyond Reasonable adjustments We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working . If you're excited by this role but have some doubts about whether it's the right fit for you, send us your application - if your profile fits the role's criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require. Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more. Permanent Who are we? Howden is a collective - a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries. People join Howden for many different reasons, but they stay for the same one: our culture. It's what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities - work / life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden. What is the role? Our Carrier Management team is seeking an Associate Director to drive client engagement, deliver strategic insights, and build strong relationships with key internal and external stakeholders. Reporting directly to the Head of Carrier Management, this role will support the team's mission to advise insurance carriers on a range of critical areas aimed at driving their commercial and operational success. The Carrier Management team specialises in providing tailored consultancy services, including identifying growth opportunities, developing sponsorship initiatives, delivering market insights, and enhancing overall carrier performance. An Associate Director will be instrumental in these efforts by understanding client needs, analysing market trends, and supporting the development of innovative, bespoke solutions that align with client objectives. With a strong emphasis on collaboration, data analysis, and strategic thinking, the role requires a proactive individual who thrives in a fast-paced and dynamic environment. The ideal candidate will possess a deep understanding of insurance market trends, excellent organisational skills, and the ability to communicate complex concepts effectively to both internal and external stakeholders. What will you be doing? Strategic Planning & Business Growth Shapes business strategy by understanding clients' evolving needs and advising on how Howden Markets can provide tailored solutions. Supports the execution of key strategic initiatives, including carrier agreements, portfolio design, and digital and data strategies. Contributes to the development and implementation of the Group's high-level insurer strategy, ensuring alignment with business objectives. Helps align external clients (e.g. carrier partners) with the Group, as well as internal teams within Howden Markets. Technology & Account Management Leads the delivery of client services, including carrier engagement, insights, dashboards, and trading platforms. Analyses data effectively to support business functions, utilising tools such as Microsoft Excel. Acts as a key point of contact for client queries, ensuring timely and effective resolutions. Assists in identifying and evaluating solution options, making informed recommendations. Produces comprehensive data analysis, reports, and presentations to support projects. Prepares new business proposals to meet client needs and secure future opportunities. Identifies potential risks, escalating concerns and ensuring proactive mitigation. Stays informed on industry trends, competitor activity, and emerging opportunities. Client Relationships & Collaboration Develops strong relationships with internal business units and external stakeholders to drive collaboration. Manages and nurtures strategic client and insurer relationships to ensure expectations are met and compliance is maintained. Serves as a key point of contact for client requirements, issues, and queries . click apply for full job details
Aug 21, 2025
Full time
Howden is a collective - a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries. People join Howden for many different reasons, but they stay for the same one: our culture. It's what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities - work / life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden. What is the role? Our Carrier Management team is seeking an Associate Director to drive client engagement, deliver strategic insights, and build strong relationships with key internal and external stakeholders. Reporting directly to the Head of Carrier Management, this role will support the team's mission to advise insurance carriers on a range of critical areas aimed at driving their commercial and operational success. The Carrier Management team specialises in providing tailored consultancy services, including identifying growth opportunities, developing sponsorship initiatives, delivering market insights, and enhancing overall carrier performance. An Associate Director will be instrumental in these efforts by understanding client needs, analysing market trends, and supporting the development of innovative, bespoke solutions that align with client objectives. With a strong emphasis on collaboration, data analysis, and strategic thinking, the role requires a proactive individual who thrives in a fast-paced and dynamic environment. The ideal candidate will possess a deep understanding of insurance market trends, excellent organisational skills, and the ability to communicate complex concepts effectively to both internal and external stakeholders. What will you be doing? Strategic Planning & Business Growth Shapes business strategy by understanding clients' evolving needs and advising on how Howden Markets can provide tailored solutions. Supports the execution of key strategic initiatives, including carrier agreements, portfolio design, and digital and data strategies. Contributes to the development and implementation of the Group's high-level insurer strategy, ensuring alignment with business objectives. Helps align external clients (e.g. carrier partners) with the Group, as well as internal teams within Howden Markets. Leads the delivery of client services, including carrier engagement, insights, dashboards, and trading platforms. Analyses data effectively to support business functions, utilising tools such as Microsoft Excel. Acts as a key point of contact for client queries, ensuring timely and effective resolutions. Assists in identifying and evaluating solution options, making informed recommendations. Produces comprehensive data analysis, reports, and presentations to support projects. Prepares new business proposals to meet client needs and secure future opportunities. Identifies potential risks, escalating concerns and ensuring proactive mitigation. Stays informed on industry trends, competitor activity, and emerging opportunities. Client Relationships & Collaboration Develops strong relationships with internal business units and external stakeholders to drive collaboration. Manages and nurtures strategic client and insurer relationships to ensure expectations are met and compliance is maintained. Serves as a key point of contact for client requirements, issues, and queries, ensuring smooth communication across the Group. Assists with account management challenges, escalating where necessary. Strengthens client relationships to unlock future business opportunities. Maintains strong partnerships with third-party solution providers and market/carrier capacity providers where required. What are we looking for? Experience in an account management, business development, or similar client-facing role, ideally within a broking or a carrier consulting function. Strong understanding of the insurance sector, including the composite/Lloyd's insurer landscape and London Market operations (e.g., Lloyd's, IUA, LPSO, LPC, etc). Proven ability to build and manage relationships with internal and external stakeholders. Strong analytical and problem-solving skills, with the ability to interpret data and present actionable insights. What do we offer in return? A career that you define. At Howden, we value diversity - there is no one Howden type. Instead, we're looking for individuals who share the same values as us: Our successes have all come from someone brave enough to try something new We support each other in the small everyday moments and the bigger challenges We are determined to make a positive difference at work and beyond Reasonable adjustments We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working . If you're excited by this role but have some doubts about whether it's the right fit for you, send us your application - if your profile fits the role's criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require. Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more. Permanent Who are we? Howden is a collective - a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries. People join Howden for many different reasons, but they stay for the same one: our culture. It's what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities - work / life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden. What is the role? Our Carrier Management team is seeking an Associate Director to drive client engagement, deliver strategic insights, and build strong relationships with key internal and external stakeholders. Reporting directly to the Head of Carrier Management, this role will support the team's mission to advise insurance carriers on a range of critical areas aimed at driving their commercial and operational success. The Carrier Management team specialises in providing tailored consultancy services, including identifying growth opportunities, developing sponsorship initiatives, delivering market insights, and enhancing overall carrier performance. An Associate Director will be instrumental in these efforts by understanding client needs, analysing market trends, and supporting the development of innovative, bespoke solutions that align with client objectives. With a strong emphasis on collaboration, data analysis, and strategic thinking, the role requires a proactive individual who thrives in a fast-paced and dynamic environment. The ideal candidate will possess a deep understanding of insurance market trends, excellent organisational skills, and the ability to communicate complex concepts effectively to both internal and external stakeholders. What will you be doing? Strategic Planning & Business Growth Shapes business strategy by understanding clients' evolving needs and advising on how Howden Markets can provide tailored solutions. Supports the execution of key strategic initiatives, including carrier agreements, portfolio design, and digital and data strategies. Contributes to the development and implementation of the Group's high-level insurer strategy, ensuring alignment with business objectives. Helps align external clients (e.g. carrier partners) with the Group, as well as internal teams within Howden Markets. Technology & Account Management Leads the delivery of client services, including carrier engagement, insights, dashboards, and trading platforms. Analyses data effectively to support business functions, utilising tools such as Microsoft Excel. Acts as a key point of contact for client queries, ensuring timely and effective resolutions. Assists in identifying and evaluating solution options, making informed recommendations. Produces comprehensive data analysis, reports, and presentations to support projects. Prepares new business proposals to meet client needs and secure future opportunities. Identifies potential risks, escalating concerns and ensuring proactive mitigation. Stays informed on industry trends, competitor activity, and emerging opportunities. Client Relationships & Collaboration Develops strong relationships with internal business units and external stakeholders to drive collaboration. Manages and nurtures strategic client and insurer relationships to ensure expectations are met and compliance is maintained. Serves as a key point of contact for client requirements, issues, and queries . click apply for full job details
Digital Procurement Solution Manager - Sourcing page is loaded Digital Procurement Solution Manager - Sourcing Apply locations London Amsterdam time type Full time posted on Posted Yesterday job requisition id REQ_ We're looking for a Digital Solutions Procurement Manager - Sourcing join us in London As a Digital Procurement Solution Manager - Sourcing, you will be instrumental in Liberty Blume's technology enabled sourcing solution via autonomous sourcing, autonomous negotiations and e-auction capabilities. You will define, prioritize, and deliver sourcing-related features in alignment with our overall solution strategy and in close collaboration with other Digital Procurement Solution Managers across the procurement ecosystem. This role requires strong expertise in competitive sourcing, including RFPs, RFQs, e-auctions, tactical and tail- spend sourcing and the use of AI to streamline sourcing pack creation and bid analysis. You will lead the standardization and configuration of sourcing templates within e-sourcing platforms, and train AI models to support efficient sourcing delivery and enable stakeholder-led, autonomous sourcing. You will own sourcing-related backlog items prioritizing, in alignment with other Digital Procurement Solution Managers, to ensure seamless integration across buying channels, including orchestration and pricing automation. The role also focuses on enabling automated rate benchmarking and delivering actionable sourcing insights to drive continuous value creation. The ideal candidate will be hard-working, motivated and resilient, with demonstrable experience working within a fast paced service design/delivery environment. Relevant experience in a leading procurement technology provider, in-house procurement Centre of Excellence, or a strategic sourcing function. Familiarity with commercial terms and supplier agreements is a strong advantage. KEY ACCOUNTABILITIES E-Sourcing vision and strategy: Define and evolve the sourcing solution vision and roadmap to enable seamless, insight-driven sourcing experiences across autonomous sourcing, negotiations, e-auctions, and emerging AI tools. Ensure full lifecycle integration-from sourcing request to award and downstream purchasing-while driving efficiency, scalability, and business value. Sourcing and Pricing Templates: Establish and maintain standardized sourcing templates-including pricing formats, RFP structures, questionnaires, kick-off decks, and award decision documents-tailored to customer needs and sourcing categories. Configure these within e-sourcing tools, leveraging AI to enable efficient, scalable, and high-quality execution. Sourcing Policy and Process: Partner with the policy and governance teams to drive continuous improvement of sourcing practices by introducing innovative approaches such as guided buying, autonomous sourcing, agile or rapid RFx. Participate in drafting, maintaining, and implementing sourcing policies, procedures, and customer- specific guidelines-including support for multiple buying channels-while promoting standardization, ESG alignment in close collaboration with adjacent functions. Sourcing Insights and Analytics: Establish and continuously enhance sourcing analytics capabilities, including dashboards and reporting on sourcing cycle times, supplier participation, savings performance, pricing benchmarks, and award outcomes. Partner with the Data & Insights team to build robust sourcing data models that enable predictive, actionable insights to drive value and improve sourcing strategies. Sourcing Backlog Ownership and Configuration: Be familiar with leading e-sourcing platforms and obtain relevant certifications to configure preferred tools independently. Translate business requirements into sourcing system configurations and lead functional testing. Own and prioritize the sourcing solution backlog across multiple connected solutions and platforms. Collaborate with other Digital Procurement Solution Managers to deliver integrated solutions (i.e. orchestration, ERP, CLM) that enhance the end-to-end sourcing experience and ensure alignment, efficiency, and functional completeness across the procurement ecosystem. Client Enablement: Collaborate with commercial/pre-sales teams to design compelling solution proposals and implementation plans. Participate in client engagements, define best practices and support clients in implementation of those if requested. Innovation and AI Enablement: Evaluate and support the implementation of innovative sourcing technologies, including agentic AI, to enhance sourcing event creation, supplier engagement, bid analysis, and decision-making. Lead the functional design and rollout of intelligent sourcing features, ensuring they are purpose-built and deliver measurable business value. Proactively scout the market for emerging tools and capabilities to keep the sourcing ecosystem at the forefront of innovation. Change Management: Lead change management for e-sourcing-related initiatives. Ensure high user adoption through effective communication, training, and stakeholder engagement. Develop and maintain up-to-date training materials, conduct briefings and demos, and facilitate feedback loops for continuous improvement. Incidents/Issue Resolution: Alerted on critical incidents associated related to sourcing tools operations, participate in defining hot fixes/workarounds for major faults with relevant technology partners. Collaboration and Partner Engagement: Collaborate closely with industry technology partners, cross-functional teams, including LBPS delivery, strategy and other teams, Blume Technology, and Finance, Legal and other adjacent functions to ensure alignment and seamless sourcing process practices. KNOWLEDGE & EXPERIENCE PREFERRED EDUCATION/ QUALIFICATIONS: Bachelor's degree or equivalent in business administration, supply chain management, procurement, or a related field. An advanced degree is a plus. Hands-on experience with issuing RFPs, running e-auctions, managing autonomous sourcing workflows, and conducting negotiations is highly desirable Qualifications and/or experience in relation to project management/process improvement methodologies e.g. Agile, Lean Six Sigma preferred. SKILLS & ABILITIES Strong understanding of sourcing processes, including RFI/RFP/RFQ management, auctions, and negotiation workflows. Proven experience as a product owner, global process owner or similar role focused on procurement or sourcing-related platforms. Familiarity with suite and best of breed autonomous sourcing technologies, AI/ML-based optimization, and e-sourcing platforms Strong analytical and problem-solving skills with the ability to translate complex requirements into actionable solutions, excellent communication and social skills Strong knowledge of agile methodologies, including writing user stories, managing backlogs, and collaborating with cross-functional teams What's in it for you? Competitive salary + Bonus where applicable 25 days annual leave with the option to purchase 5 more Access to wellbeing and mental health benefits such as the Calm app, personal medical, critical illness cover and dental insurance Matched pension contribution up to 10% Access to our car benefit scheme Access to our online learning platform to continue to develop and grow your career with us The chance to join an innovative, fast-paced and passionate team Who we are: Liberty Blume, a Liberty Global company, is a rapidly growing business services provider, specialising in tech-enabled back-office solutions. Our mission is to deliver efficiency, scale and value to our customers through Business, Procurement and Financial Solutions. If you're curious, customer centric and enjoy being one step ahead, join us on our scale up journey and unlock your freedom to grow! Liberty Global is an equal opportunity employer, committed to an inclusive environment and accommodating all candidates. We're eager to hear from you, no matter your background. Similar Jobs (2) Digital Procurement Solution Manager - CLM locations 2 Locations time type Full time posted on Posted 13 Days Ago Digital Procurement Solution Manager - Supplier Journey locations 2 Locations time type Full time posted on Posted 13 Days Ago We're building Tomorrow's Connections Today, bringing people together through the power of our technology. Liberty Global is a world leader in converged broadband, video and mobile communications and an active investor in cutting-edge infrastructure, content and technology ventures. With our investments in fibre-based and 5G networks we play a vital role in society, currently providing over 85 million fixed and mobile connections and rolling out the next generation of products and services, while readying our networks for 10 Gbps and beyond. We're creating national champions, combining the best broadband and mobile networks under brands such as Virgin Media-02 in the UK, VodafoneZiggo in The Netherlands, Telenet in Belgium, Sunrise in Switzerland, Virgin Media in Ireland and UPC in Slovakia. Liberty Global Ventures, our global investment arm, has a portfolio of more than 75 companies and funds across content, technology and infrastructure, including strategic stakes in ITV, Univision, Plume, Lionsgate and the Formula E racing series. Our scale enables us to transfer knowledge and expertise across our operations and investments . click apply for full job details
Aug 21, 2025
Full time
Digital Procurement Solution Manager - Sourcing page is loaded Digital Procurement Solution Manager - Sourcing Apply locations London Amsterdam time type Full time posted on Posted Yesterday job requisition id REQ_ We're looking for a Digital Solutions Procurement Manager - Sourcing join us in London As a Digital Procurement Solution Manager - Sourcing, you will be instrumental in Liberty Blume's technology enabled sourcing solution via autonomous sourcing, autonomous negotiations and e-auction capabilities. You will define, prioritize, and deliver sourcing-related features in alignment with our overall solution strategy and in close collaboration with other Digital Procurement Solution Managers across the procurement ecosystem. This role requires strong expertise in competitive sourcing, including RFPs, RFQs, e-auctions, tactical and tail- spend sourcing and the use of AI to streamline sourcing pack creation and bid analysis. You will lead the standardization and configuration of sourcing templates within e-sourcing platforms, and train AI models to support efficient sourcing delivery and enable stakeholder-led, autonomous sourcing. You will own sourcing-related backlog items prioritizing, in alignment with other Digital Procurement Solution Managers, to ensure seamless integration across buying channels, including orchestration and pricing automation. The role also focuses on enabling automated rate benchmarking and delivering actionable sourcing insights to drive continuous value creation. The ideal candidate will be hard-working, motivated and resilient, with demonstrable experience working within a fast paced service design/delivery environment. Relevant experience in a leading procurement technology provider, in-house procurement Centre of Excellence, or a strategic sourcing function. Familiarity with commercial terms and supplier agreements is a strong advantage. KEY ACCOUNTABILITIES E-Sourcing vision and strategy: Define and evolve the sourcing solution vision and roadmap to enable seamless, insight-driven sourcing experiences across autonomous sourcing, negotiations, e-auctions, and emerging AI tools. Ensure full lifecycle integration-from sourcing request to award and downstream purchasing-while driving efficiency, scalability, and business value. Sourcing and Pricing Templates: Establish and maintain standardized sourcing templates-including pricing formats, RFP structures, questionnaires, kick-off decks, and award decision documents-tailored to customer needs and sourcing categories. Configure these within e-sourcing tools, leveraging AI to enable efficient, scalable, and high-quality execution. Sourcing Policy and Process: Partner with the policy and governance teams to drive continuous improvement of sourcing practices by introducing innovative approaches such as guided buying, autonomous sourcing, agile or rapid RFx. Participate in drafting, maintaining, and implementing sourcing policies, procedures, and customer- specific guidelines-including support for multiple buying channels-while promoting standardization, ESG alignment in close collaboration with adjacent functions. Sourcing Insights and Analytics: Establish and continuously enhance sourcing analytics capabilities, including dashboards and reporting on sourcing cycle times, supplier participation, savings performance, pricing benchmarks, and award outcomes. Partner with the Data & Insights team to build robust sourcing data models that enable predictive, actionable insights to drive value and improve sourcing strategies. Sourcing Backlog Ownership and Configuration: Be familiar with leading e-sourcing platforms and obtain relevant certifications to configure preferred tools independently. Translate business requirements into sourcing system configurations and lead functional testing. Own and prioritize the sourcing solution backlog across multiple connected solutions and platforms. Collaborate with other Digital Procurement Solution Managers to deliver integrated solutions (i.e. orchestration, ERP, CLM) that enhance the end-to-end sourcing experience and ensure alignment, efficiency, and functional completeness across the procurement ecosystem. Client Enablement: Collaborate with commercial/pre-sales teams to design compelling solution proposals and implementation plans. Participate in client engagements, define best practices and support clients in implementation of those if requested. Innovation and AI Enablement: Evaluate and support the implementation of innovative sourcing technologies, including agentic AI, to enhance sourcing event creation, supplier engagement, bid analysis, and decision-making. Lead the functional design and rollout of intelligent sourcing features, ensuring they are purpose-built and deliver measurable business value. Proactively scout the market for emerging tools and capabilities to keep the sourcing ecosystem at the forefront of innovation. Change Management: Lead change management for e-sourcing-related initiatives. Ensure high user adoption through effective communication, training, and stakeholder engagement. Develop and maintain up-to-date training materials, conduct briefings and demos, and facilitate feedback loops for continuous improvement. Incidents/Issue Resolution: Alerted on critical incidents associated related to sourcing tools operations, participate in defining hot fixes/workarounds for major faults with relevant technology partners. Collaboration and Partner Engagement: Collaborate closely with industry technology partners, cross-functional teams, including LBPS delivery, strategy and other teams, Blume Technology, and Finance, Legal and other adjacent functions to ensure alignment and seamless sourcing process practices. KNOWLEDGE & EXPERIENCE PREFERRED EDUCATION/ QUALIFICATIONS: Bachelor's degree or equivalent in business administration, supply chain management, procurement, or a related field. An advanced degree is a plus. Hands-on experience with issuing RFPs, running e-auctions, managing autonomous sourcing workflows, and conducting negotiations is highly desirable Qualifications and/or experience in relation to project management/process improvement methodologies e.g. Agile, Lean Six Sigma preferred. SKILLS & ABILITIES Strong understanding of sourcing processes, including RFI/RFP/RFQ management, auctions, and negotiation workflows. Proven experience as a product owner, global process owner or similar role focused on procurement or sourcing-related platforms. Familiarity with suite and best of breed autonomous sourcing technologies, AI/ML-based optimization, and e-sourcing platforms Strong analytical and problem-solving skills with the ability to translate complex requirements into actionable solutions, excellent communication and social skills Strong knowledge of agile methodologies, including writing user stories, managing backlogs, and collaborating with cross-functional teams What's in it for you? Competitive salary + Bonus where applicable 25 days annual leave with the option to purchase 5 more Access to wellbeing and mental health benefits such as the Calm app, personal medical, critical illness cover and dental insurance Matched pension contribution up to 10% Access to our car benefit scheme Access to our online learning platform to continue to develop and grow your career with us The chance to join an innovative, fast-paced and passionate team Who we are: Liberty Blume, a Liberty Global company, is a rapidly growing business services provider, specialising in tech-enabled back-office solutions. Our mission is to deliver efficiency, scale and value to our customers through Business, Procurement and Financial Solutions. If you're curious, customer centric and enjoy being one step ahead, join us on our scale up journey and unlock your freedom to grow! Liberty Global is an equal opportunity employer, committed to an inclusive environment and accommodating all candidates. We're eager to hear from you, no matter your background. Similar Jobs (2) Digital Procurement Solution Manager - CLM locations 2 Locations time type Full time posted on Posted 13 Days Ago Digital Procurement Solution Manager - Supplier Journey locations 2 Locations time type Full time posted on Posted 13 Days Ago We're building Tomorrow's Connections Today, bringing people together through the power of our technology. Liberty Global is a world leader in converged broadband, video and mobile communications and an active investor in cutting-edge infrastructure, content and technology ventures. With our investments in fibre-based and 5G networks we play a vital role in society, currently providing over 85 million fixed and mobile connections and rolling out the next generation of products and services, while readying our networks for 10 Gbps and beyond. We're creating national champions, combining the best broadband and mobile networks under brands such as Virgin Media-02 in the UK, VodafoneZiggo in The Netherlands, Telenet in Belgium, Sunrise in Switzerland, Virgin Media in Ireland and UPC in Slovakia. Liberty Global Ventures, our global investment arm, has a portfolio of more than 75 companies and funds across content, technology and infrastructure, including strategic stakes in ITV, Univision, Plume, Lionsgate and the Formula E racing series. Our scale enables us to transfer knowledge and expertise across our operations and investments . click apply for full job details
Kurt Geiger About Us We are an inclusive, creative footwear and accessories brand powered by kindness. We want to empower our talent to be confident and true to themselves, the London way. London is our home, our heartbeat, and we draw inspiration from the energy and spirit of the city; its diversity and creativity. For over fifty years our team of in-house shoe and accessory designers have been creating authentic, distinctive designs from our London headquarters. The rainbow is our signature. It represents the good energy and love we have for our community and the many ways we collectively express our individual style. The role Support the Senior Trading Manager and team to drive the direction of the global Kurt Geiger trade plan to achieve sales targets, working in collaboration with key digital stakeholders to ensure success. Assist in the preparation of sales analysis including trade summaries, product performance analysis and ad-hoc reporting Support Online Trade Coordinator & Trading Manager in maximising sales performance across all websites by identifying opportunities through analytical data on best sellers, new reactions Produce best seller reports, analysing sales and flagging up potential stock issues Provide basic product information and sales performance to the ecommerce team as requested Merchandise the website in-line with trading priorities and marketing calendars Review and optimise the website merchandising daily, using performance data to influence decision making Manage an effective administration system for monitoring new stock intake and liaise with the Production Assistant, Copywriter and photography teams to ensure new lines are added to the websites in a timely manner Manage and update key category and trend pages to maximise sales potential and support marketing pushes Support in maintaining product journeys and categorisation across the App Daily checks of new products to ensure all data, imagery and copy are present to maximise conversion opportunities Use web analytics tools to improve customer conversion rates and average transaction value Undertake regular competitor reviews to identify potential opportunities for our websites and App Skills section/ your experience Commercial aptitude Excellent communication, interpersonal and team working skills Full accountability for their own area & workload The ability to perform under pressure and work in a fast paced environment Capability to prioritise workload effectively and meet deadlines Strong Microsoft Excel user At Kurt Geiger Digital we've created a Leadership culture that embraces the following Love technology Be positive Know what you are doing Own your own future Look for solutions Keep failing once Get your monies worth out of your boss Be part of the team Speak up/Be brave Be honest Sing when you're winning Work hard but have fun Competitive basic salary Pension and life assurance Gym Discounts Retailtrust support Enviable discounts Harrods Discount Monthly half day Friday's Summer Hours And so much more! Our Culture We're an energic fast-paced brand that embraces progress and strives for innovation. Hard work is rewarded with new opportunities at every level and kindness is celebrated in everything we do. Our summer working hours accommodate a healthy work life balance. Wellbeing is important to our working culture, which is why we nurture a friendly environment for talent to thrive in, alongside a vibrant social community. Our Stores The first Kurt Geiger store opened on London Bond street in 1963. Today, our brand has global appeal and is distributed in hundreds of cities around the world. We operate over 70 stand-alone stores nationwide, including our new flagship store on London Oxford street, and in over 400 stores globally. Beyond stand-alone stores and retail pop ups, our retail partners include some of the world's most famous department stores. We Are One: For Love For Diversity For Change For Equality For Kindness For Freedom For Unity Against Racism
Aug 21, 2025
Full time
Kurt Geiger About Us We are an inclusive, creative footwear and accessories brand powered by kindness. We want to empower our talent to be confident and true to themselves, the London way. London is our home, our heartbeat, and we draw inspiration from the energy and spirit of the city; its diversity and creativity. For over fifty years our team of in-house shoe and accessory designers have been creating authentic, distinctive designs from our London headquarters. The rainbow is our signature. It represents the good energy and love we have for our community and the many ways we collectively express our individual style. The role Support the Senior Trading Manager and team to drive the direction of the global Kurt Geiger trade plan to achieve sales targets, working in collaboration with key digital stakeholders to ensure success. Assist in the preparation of sales analysis including trade summaries, product performance analysis and ad-hoc reporting Support Online Trade Coordinator & Trading Manager in maximising sales performance across all websites by identifying opportunities through analytical data on best sellers, new reactions Produce best seller reports, analysing sales and flagging up potential stock issues Provide basic product information and sales performance to the ecommerce team as requested Merchandise the website in-line with trading priorities and marketing calendars Review and optimise the website merchandising daily, using performance data to influence decision making Manage an effective administration system for monitoring new stock intake and liaise with the Production Assistant, Copywriter and photography teams to ensure new lines are added to the websites in a timely manner Manage and update key category and trend pages to maximise sales potential and support marketing pushes Support in maintaining product journeys and categorisation across the App Daily checks of new products to ensure all data, imagery and copy are present to maximise conversion opportunities Use web analytics tools to improve customer conversion rates and average transaction value Undertake regular competitor reviews to identify potential opportunities for our websites and App Skills section/ your experience Commercial aptitude Excellent communication, interpersonal and team working skills Full accountability for their own area & workload The ability to perform under pressure and work in a fast paced environment Capability to prioritise workload effectively and meet deadlines Strong Microsoft Excel user At Kurt Geiger Digital we've created a Leadership culture that embraces the following Love technology Be positive Know what you are doing Own your own future Look for solutions Keep failing once Get your monies worth out of your boss Be part of the team Speak up/Be brave Be honest Sing when you're winning Work hard but have fun Competitive basic salary Pension and life assurance Gym Discounts Retailtrust support Enviable discounts Harrods Discount Monthly half day Friday's Summer Hours And so much more! Our Culture We're an energic fast-paced brand that embraces progress and strives for innovation. Hard work is rewarded with new opportunities at every level and kindness is celebrated in everything we do. Our summer working hours accommodate a healthy work life balance. Wellbeing is important to our working culture, which is why we nurture a friendly environment for talent to thrive in, alongside a vibrant social community. Our Stores The first Kurt Geiger store opened on London Bond street in 1963. Today, our brand has global appeal and is distributed in hundreds of cities around the world. We operate over 70 stand-alone stores nationwide, including our new flagship store on London Oxford street, and in over 400 stores globally. Beyond stand-alone stores and retail pop ups, our retail partners include some of the world's most famous department stores. We Are One: For Love For Diversity For Change For Equality For Kindness For Freedom For Unity Against Racism
The Anti-Racism Observatory for Scotland (AROS) represents a major advance in Scotland's mission to tackle systemic racism. The new organisation, funded by the Scottish Government, will be hosted by Strathclyde University, with the Coalition for Racial Equality and Rights (CRER) bringing anti-racism expertise and insight. Community-led, and with strong partnerships already in place, AROS will provide comprehensive data and a powerful evidence-base through which government and other public sector bodies can more effectively address racism in Scottish society. The new Observatory will tackle systemic racism through three main workstreams: first, bringing together quantitative and qualitative data on ethnic and racial inequalities in Scotland, including not only epidemiological data but also a range of cultural, historical and other socio-political and economic factors; second, establishing an interactive digital repository of historical and current evidence on racism in Scotland; and third, convening and leading a dynamic conversation between the Scottish Government and stakeholders on how Scotland can better engage with the experiences of people who are adversely racialised. These workstreams will be collectively underpinned by a fourth principle of careful, deliberate co-production, and a commitment to being led by those who are most affected by AROS' work. The new AROS CEO/Co-CEOs (we are open to proposals for delivering the role flexibly) will relish this chance to establish and build a wholly new national anti-racism accountability organisation. You'll be at once an advocate, strategist, organisation-builder and influencer, and will have a full management and leadership repertoire. It's a remarkable opportunity, and we're looking for candidates with a rare mix of experience, knowledge, integrity and determination. Whether your career to date has been in community organising, campaigning, policy, academia or another sector, you'll bring a deep commitment to anti-racist principles, co-production and community engagement. Please visit to find out more and to apply. If you need candidate materials in an alternative format or have questions not covered on the microsite, please contact Cadence Partners at . Closing date: midnight, 3 September 2025.
Aug 21, 2025
Full time
The Anti-Racism Observatory for Scotland (AROS) represents a major advance in Scotland's mission to tackle systemic racism. The new organisation, funded by the Scottish Government, will be hosted by Strathclyde University, with the Coalition for Racial Equality and Rights (CRER) bringing anti-racism expertise and insight. Community-led, and with strong partnerships already in place, AROS will provide comprehensive data and a powerful evidence-base through which government and other public sector bodies can more effectively address racism in Scottish society. The new Observatory will tackle systemic racism through three main workstreams: first, bringing together quantitative and qualitative data on ethnic and racial inequalities in Scotland, including not only epidemiological data but also a range of cultural, historical and other socio-political and economic factors; second, establishing an interactive digital repository of historical and current evidence on racism in Scotland; and third, convening and leading a dynamic conversation between the Scottish Government and stakeholders on how Scotland can better engage with the experiences of people who are adversely racialised. These workstreams will be collectively underpinned by a fourth principle of careful, deliberate co-production, and a commitment to being led by those who are most affected by AROS' work. The new AROS CEO/Co-CEOs (we are open to proposals for delivering the role flexibly) will relish this chance to establish and build a wholly new national anti-racism accountability organisation. You'll be at once an advocate, strategist, organisation-builder and influencer, and will have a full management and leadership repertoire. It's a remarkable opportunity, and we're looking for candidates with a rare mix of experience, knowledge, integrity and determination. Whether your career to date has been in community organising, campaigning, policy, academia or another sector, you'll bring a deep commitment to anti-racist principles, co-production and community engagement. Please visit to find out more and to apply. If you need candidate materials in an alternative format or have questions not covered on the microsite, please contact Cadence Partners at . Closing date: midnight, 3 September 2025.
We have an amazing opportunity to join the UNLIMITED team, as a Business Director, leading one of our biggest Automotive accounts. You will lead a fantastic onsite team providing support to the client's retailer network across the UK and Ireland, from new launches to dedicated tactical campaigns across all digital channels. Business Directors are the driving force behind the success of UNLIMITED through creating growth opportunities and the promotion of the group and individual agencies. This Business Director role is pivotal to the growth of the account, through the client, their retailers and through harnessing the capabilities of UNLIMITED to provide more solutions. Viewed as a trusted partner to senior clients, you will directly help to shape client's business decisions, whilst nurturing your team and talent to unlock brilliance within the agency. We are looking for someone who can lead calmly, with authenticity and gravitas. You will know how to get the best out of your team while giving them the space and guidance to grow. You will need Client Services excellence, together with strong client growth skills and sound commercials. You'll be pragmatic, calm, supportive of each other and enjoy having as much fun as you can along the way! At Unlimited we believe in Hybrid working, which for us is a blend of working remotely and in the office. It's all about choosing the best place to be for you, your team, your manager, and the business on any given working day We operate an in-house team, and you will be required to work from the client's office in Essex two days a week. What you will do Take responsibility for the day-to-day leadership, growth, and strategic direction of the client's business, ensuring our exceptional standards of client servicing are being met. Be the bridge between the in-house team and the rest of the UNLIMITED business, including making connections with Accenture and Accenture Song teams. Build and grow the client relationship, pushing the wider team to deliver a high standard of work for our clients and the agency. Be instrumental in continuing to develop and improve our Client Services offering across TMW, alongside the Client Services Director and other senior team members. Nurture talent to unlock brilliance within the agency. Co-own growth opportunities with the New Business team, leading on the overall vision and strategic ambition of the pitch, being perceived as the pitch lead in all meetings and the go to person. What you will need to succeed Previous experience in a Business Director role, with integrated experience and be able to hold your own with senior leads and experts across the wider business, as well as senior clients. With the focus of growth in the digital space, you will have experience of driving new digital propositions. You will have a real mix of channel experience, and we are particularly interested in candidates with ATL knowledge. Excellent interpersonal and communications skills with the ability to create strong client relationships and really understand the clients' business. The ability and foresight to switch on brilliance with the agency by embracing and leading change. Automotive experience would be beneficial as would an interest in this sector. What you'll get We do all the stuff you would expect: 25+ days' holiday + Flex Bank Holidays Flexible hybrid working Christmas Closure Contributory Pension Scheme Life Assurance Employee Assistance Programme Travel season ticket loan, Cycle scheme. Who are UNLIMITED? Here at UNLIMITED, we're all about delivering business impact through human understanding. We're an integrated tech-enabled agency group founded on a unique understanding of human behaviour and decision-making. We move our audiences to think, feel, act differently. We're made up of our multi-award-winning agencies whose connected capabilities span the entire customer journey and create better outcomes for our clients. Underpinned by insights from our Human Understanding Lab, our specialists create standout work for brands across marketing, communications, digital, insight and analytics. We lead the industry on client satisfaction, and we carefully earn our long-standing client relationships. More than anything, we're proud of the industry recognition for our brightest talent from leading publications and associations. Inspiring over 600 minds with a truly collaborative culture driven by passion and business impact. At UNLIMITED, it's what we do together that sets us apart. We are committed to building an environment where employees of all races, genders, sexual orientations, religions, ages, neurodiversity, and diverse abilities feel encouraged to share their unique insights. It's not only the work we do for clients that defines us but also our commitment to our people. We believe in the power of a strong culture that puts people at the heart of everything we do. Our guiding principle is simple: be the best you can be, and the rest will follow. UNLIMITED is part of the Accenture Song family, the world's largest tech-powered creative group. Sound good? If you think you tick all the boxes, please send your CV and tell us why you should join the team. We reserve the right to close the job for applications at any time. We are an Equal Opportunities employer and welcome applications from all sections of the community. As an equal opportunities workplace, we have a commitment to ensuring equal employment opportunity regardless of race, colour, ancestry, religion, socio-economic status, sex, national origin, sexual orientation, age, citizenship, marital status, neuro divergence, disability, gender, gender identity or expression. Whether you're just getting your foot in the door, or you are an experienced employee whose life circumstances are shifting, we are committed to creating a workplace that reflects the world we want to live in and are therefore flexible to accommodate each individual's needs as best as we can. By submitting your CV, you are agreeing to our Candidate Privacy Policy which can be seen in full at
Aug 21, 2025
Full time
We have an amazing opportunity to join the UNLIMITED team, as a Business Director, leading one of our biggest Automotive accounts. You will lead a fantastic onsite team providing support to the client's retailer network across the UK and Ireland, from new launches to dedicated tactical campaigns across all digital channels. Business Directors are the driving force behind the success of UNLIMITED through creating growth opportunities and the promotion of the group and individual agencies. This Business Director role is pivotal to the growth of the account, through the client, their retailers and through harnessing the capabilities of UNLIMITED to provide more solutions. Viewed as a trusted partner to senior clients, you will directly help to shape client's business decisions, whilst nurturing your team and talent to unlock brilliance within the agency. We are looking for someone who can lead calmly, with authenticity and gravitas. You will know how to get the best out of your team while giving them the space and guidance to grow. You will need Client Services excellence, together with strong client growth skills and sound commercials. You'll be pragmatic, calm, supportive of each other and enjoy having as much fun as you can along the way! At Unlimited we believe in Hybrid working, which for us is a blend of working remotely and in the office. It's all about choosing the best place to be for you, your team, your manager, and the business on any given working day We operate an in-house team, and you will be required to work from the client's office in Essex two days a week. What you will do Take responsibility for the day-to-day leadership, growth, and strategic direction of the client's business, ensuring our exceptional standards of client servicing are being met. Be the bridge between the in-house team and the rest of the UNLIMITED business, including making connections with Accenture and Accenture Song teams. Build and grow the client relationship, pushing the wider team to deliver a high standard of work for our clients and the agency. Be instrumental in continuing to develop and improve our Client Services offering across TMW, alongside the Client Services Director and other senior team members. Nurture talent to unlock brilliance within the agency. Co-own growth opportunities with the New Business team, leading on the overall vision and strategic ambition of the pitch, being perceived as the pitch lead in all meetings and the go to person. What you will need to succeed Previous experience in a Business Director role, with integrated experience and be able to hold your own with senior leads and experts across the wider business, as well as senior clients. With the focus of growth in the digital space, you will have experience of driving new digital propositions. You will have a real mix of channel experience, and we are particularly interested in candidates with ATL knowledge. Excellent interpersonal and communications skills with the ability to create strong client relationships and really understand the clients' business. The ability and foresight to switch on brilliance with the agency by embracing and leading change. Automotive experience would be beneficial as would an interest in this sector. What you'll get We do all the stuff you would expect: 25+ days' holiday + Flex Bank Holidays Flexible hybrid working Christmas Closure Contributory Pension Scheme Life Assurance Employee Assistance Programme Travel season ticket loan, Cycle scheme. Who are UNLIMITED? Here at UNLIMITED, we're all about delivering business impact through human understanding. We're an integrated tech-enabled agency group founded on a unique understanding of human behaviour and decision-making. We move our audiences to think, feel, act differently. We're made up of our multi-award-winning agencies whose connected capabilities span the entire customer journey and create better outcomes for our clients. Underpinned by insights from our Human Understanding Lab, our specialists create standout work for brands across marketing, communications, digital, insight and analytics. We lead the industry on client satisfaction, and we carefully earn our long-standing client relationships. More than anything, we're proud of the industry recognition for our brightest talent from leading publications and associations. Inspiring over 600 minds with a truly collaborative culture driven by passion and business impact. At UNLIMITED, it's what we do together that sets us apart. We are committed to building an environment where employees of all races, genders, sexual orientations, religions, ages, neurodiversity, and diverse abilities feel encouraged to share their unique insights. It's not only the work we do for clients that defines us but also our commitment to our people. We believe in the power of a strong culture that puts people at the heart of everything we do. Our guiding principle is simple: be the best you can be, and the rest will follow. UNLIMITED is part of the Accenture Song family, the world's largest tech-powered creative group. Sound good? If you think you tick all the boxes, please send your CV and tell us why you should join the team. We reserve the right to close the job for applications at any time. We are an Equal Opportunities employer and welcome applications from all sections of the community. As an equal opportunities workplace, we have a commitment to ensuring equal employment opportunity regardless of race, colour, ancestry, religion, socio-economic status, sex, national origin, sexual orientation, age, citizenship, marital status, neuro divergence, disability, gender, gender identity or expression. Whether you're just getting your foot in the door, or you are an experienced employee whose life circumstances are shifting, we are committed to creating a workplace that reflects the world we want to live in and are therefore flexible to accommodate each individual's needs as best as we can. By submitting your CV, you are agreeing to our Candidate Privacy Policy which can be seen in full at
About ZAVA We're on a mission to provide our patients with accessible and dependable healthcare at a fraction of today's cost. Our team of Doctors, Engineers, Customer Support Advisors, Marketers, Product Managers, UX Designers, Pharmacists, and Commercial and Operations Specialists works collaboratively to develop and maintain a digital healthcare platform that suits our patients' needs and schedules. The pandemic changed our lives, requiring us to find flexible, remote and innovative healthcare solutions to meet our needs during challenging and changeable periods. Many of our patients turned to telemedicine as a convenient solution to getting their healthcare online from the comfort of their homes. By delivering a safe and efficient digital healthcare service, we've provided over 13 million consultations across the UK, Germany, France, and Ireland, enabling millions of people to have essential access to healthcare when they need it most. It's our motivation to continue fulfilling their needs and to expand further to meet the needs of others, ensuring we're always there with the latest tech, treatments and advice. We're doing more than providing healthcare, we're enabling and empowering people by making healthcare work for them. We're here because we care about healthcare, and we plan to be the largest digital primary healthcare platform for people across Europe. About the role We are seeking a commercially aware and operationally astute Senior Operations Manager (Third Party Supplier and Procurement) to own and optimise the performance of our critical third-party service providers, including: Payment processing and transaction management Identity verification and regulatory compliance Delivery and courier management for prescription medications You will be responsible for ensuring these partnerships are operationally efficient, contractually effective, and aligned with ZAVA's growth, compliance, and patient experience goals. The role involves ongoing procurement oversight, continuous pricing negotiation, and regular cost review across the business. This role requires continuous oversight of all third-party procurement, including ongoing contract management andprice negotiation with vendors for cost-effectiveness and regular cost reviews to identify optimisation opportunities ensuring budget adherence. It demands proactive vendor management, alongsidestrong negotiation and analytical skills to improve financial performance from external partnerships. Key Accountabilities Own provider relationships : Act as the operational lead for key suppliers. Performance & SLA management : Define and track SLAs, KPIs, and incident response processes to ensure consistently high performance. Issue resolution : Coordinate with internal teams (Product, Tech, Finance, Legal) to quickly resolve provider-related disruptions (e.g. payment failures, ID verification delays, delivery backlogs). Continuous improvement : Identify opportunities to optimise provider performance through automation, contract enhancements, or tech integrations. Compliance alignment : Ensure provider processes meet ZAVA's regulatory obligations. Reporting & governance : Deliver regular performance reviews, risk assessments, and recommendations to the leadership team. Cost containment : Identify and implement cost-saving opportunities by reviewing, renegotiating, and optimising terms of pre-existing contracts with suppliers and service providers. Technical skills & experience 5+ years in operations management, vendor management, contract management, andservice delivery. Proven track record in managing SLAs, incidents, and operational escalations. Familiarity with healthtech , e-commerce , or regulated industries (e.g. fintech, medtech). Strong commercial awareness and contract management insight. Excellent analytical skills - able to translate data into actionable insight. Comfortable working cross-functionally with tech, finance, legal, and product. Clear, concise communicator - comfortable briefing execs and external partners. Calm under pressure, solution-focused, and delivery-minded. Nice to have, but not at all essential Ability to speak Spanish, Italian, French or German Experience with Lean / Six Sigma / Process Improvement methodologies Familiarity with HIPAA & healthcare compliance Personal qualities Humble; you listen and take on feedback, you are kind and caring to those around you. Inquisitive; you question the status quo, dare to do things differently and explore the possibilities. Resilient; you embrace change and face challenges. Macher; you are innovative and rise above the rest to use your initiative to improve, develop and deliver. Collaborative; you actively share ideas, work together to drive goals as a team. People-focused mentality , you lead the way in incorporating user feedback, behaviours and data to hone your designs. You are compassionate , empathetic and have a passion for your craft. You love what you do and always look to improve and bring that enthusiasm to the team. Benefits from the day you join: 33 days per annum pro-rata (inclusive of public and bank holidays) + birthday off ️ Free access to Wellness Cloud, advice, counselling, and corporate discounts 20% off all ZAVA products & services for you and your friends and family Healthcare cash back plan through SimplyHealth Remote, hybrid, and flexible working (role dependent) MacBook Pro (role dependent) Flexible bank holidays - take the ones that matter the most to you. Additional benefits following the probation period: £500 training budget per year ️Vitality Private Health Insurance + Vitality discounts inc headspace membership ️ Company sabbatical after 2 years Opportunity to work from overseas for 2 months each year (role dependent) Cash vouchers after 3, 5, and 10 years of service We are working hard to try and level the playing field wherever we can. We know from research that men are happy to apply for positions where they fit just 60% of the requirements, whereas women and underrepresented groups often will not apply unless they feel they are a super close match. If you don't think you meet all the requirements that you see above, we encourage you to apply and tell us what we can do to give you your best shot - if you want. Please note: certain positions will be subject to a satisfactory DBS check.
Aug 21, 2025
Full time
About ZAVA We're on a mission to provide our patients with accessible and dependable healthcare at a fraction of today's cost. Our team of Doctors, Engineers, Customer Support Advisors, Marketers, Product Managers, UX Designers, Pharmacists, and Commercial and Operations Specialists works collaboratively to develop and maintain a digital healthcare platform that suits our patients' needs and schedules. The pandemic changed our lives, requiring us to find flexible, remote and innovative healthcare solutions to meet our needs during challenging and changeable periods. Many of our patients turned to telemedicine as a convenient solution to getting their healthcare online from the comfort of their homes. By delivering a safe and efficient digital healthcare service, we've provided over 13 million consultations across the UK, Germany, France, and Ireland, enabling millions of people to have essential access to healthcare when they need it most. It's our motivation to continue fulfilling their needs and to expand further to meet the needs of others, ensuring we're always there with the latest tech, treatments and advice. We're doing more than providing healthcare, we're enabling and empowering people by making healthcare work for them. We're here because we care about healthcare, and we plan to be the largest digital primary healthcare platform for people across Europe. About the role We are seeking a commercially aware and operationally astute Senior Operations Manager (Third Party Supplier and Procurement) to own and optimise the performance of our critical third-party service providers, including: Payment processing and transaction management Identity verification and regulatory compliance Delivery and courier management for prescription medications You will be responsible for ensuring these partnerships are operationally efficient, contractually effective, and aligned with ZAVA's growth, compliance, and patient experience goals. The role involves ongoing procurement oversight, continuous pricing negotiation, and regular cost review across the business. This role requires continuous oversight of all third-party procurement, including ongoing contract management andprice negotiation with vendors for cost-effectiveness and regular cost reviews to identify optimisation opportunities ensuring budget adherence. It demands proactive vendor management, alongsidestrong negotiation and analytical skills to improve financial performance from external partnerships. Key Accountabilities Own provider relationships : Act as the operational lead for key suppliers. Performance & SLA management : Define and track SLAs, KPIs, and incident response processes to ensure consistently high performance. Issue resolution : Coordinate with internal teams (Product, Tech, Finance, Legal) to quickly resolve provider-related disruptions (e.g. payment failures, ID verification delays, delivery backlogs). Continuous improvement : Identify opportunities to optimise provider performance through automation, contract enhancements, or tech integrations. Compliance alignment : Ensure provider processes meet ZAVA's regulatory obligations. Reporting & governance : Deliver regular performance reviews, risk assessments, and recommendations to the leadership team. Cost containment : Identify and implement cost-saving opportunities by reviewing, renegotiating, and optimising terms of pre-existing contracts with suppliers and service providers. Technical skills & experience 5+ years in operations management, vendor management, contract management, andservice delivery. Proven track record in managing SLAs, incidents, and operational escalations. Familiarity with healthtech , e-commerce , or regulated industries (e.g. fintech, medtech). Strong commercial awareness and contract management insight. Excellent analytical skills - able to translate data into actionable insight. Comfortable working cross-functionally with tech, finance, legal, and product. Clear, concise communicator - comfortable briefing execs and external partners. Calm under pressure, solution-focused, and delivery-minded. Nice to have, but not at all essential Ability to speak Spanish, Italian, French or German Experience with Lean / Six Sigma / Process Improvement methodologies Familiarity with HIPAA & healthcare compliance Personal qualities Humble; you listen and take on feedback, you are kind and caring to those around you. Inquisitive; you question the status quo, dare to do things differently and explore the possibilities. Resilient; you embrace change and face challenges. Macher; you are innovative and rise above the rest to use your initiative to improve, develop and deliver. Collaborative; you actively share ideas, work together to drive goals as a team. People-focused mentality , you lead the way in incorporating user feedback, behaviours and data to hone your designs. You are compassionate , empathetic and have a passion for your craft. You love what you do and always look to improve and bring that enthusiasm to the team. Benefits from the day you join: 33 days per annum pro-rata (inclusive of public and bank holidays) + birthday off ️ Free access to Wellness Cloud, advice, counselling, and corporate discounts 20% off all ZAVA products & services for you and your friends and family Healthcare cash back plan through SimplyHealth Remote, hybrid, and flexible working (role dependent) MacBook Pro (role dependent) Flexible bank holidays - take the ones that matter the most to you. Additional benefits following the probation period: £500 training budget per year ️Vitality Private Health Insurance + Vitality discounts inc headspace membership ️ Company sabbatical after 2 years Opportunity to work from overseas for 2 months each year (role dependent) Cash vouchers after 3, 5, and 10 years of service We are working hard to try and level the playing field wherever we can. We know from research that men are happy to apply for positions where they fit just 60% of the requirements, whereas women and underrepresented groups often will not apply unless they feel they are a super close match. If you don't think you meet all the requirements that you see above, we encourage you to apply and tell us what we can do to give you your best shot - if you want. Please note: certain positions will be subject to a satisfactory DBS check.
Starling is the UK's first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time. We are about giving customers a new way to spend, save and manage their money while taking better care of the planet which has seen us become a multi-award winning bank that now employs over 2800 across five offices in London, Cardiff, Dublin, Southampton, and Manchester. Our journey started in 2014, and since then we have surpassed 3.5 million accounts (and four account types!) with 350,000 business customers. We are a fully licensed UK bank but at the heart, we are a tech first company, enabling our platform to deliver brilliant products. Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together! The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness. Hybrid Working We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. In Technology, we're asking that you attend the office a minimum of 1 day per week. Our Data Environment Our Data teams are aligned to divisions covering the following Banking Services & Products, Customer Identity & Financial Crime and Data & ML Engineering. Our Data teams are excited about delivering meaningful and impactful insights to both the business and more importantly our customers. Hear from the team in our latest blogs or our case studies with Women in Tech . We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good. Responsibilities: Design, build and maintain robust and reusable data models via dbt, both using internal and external data sources, surfaced within the data warehouse Design and implement data models within Looker Maintain consistent and clear documentation and definitions across the data warehouse and Looker, communicate with business stakeholders (both technical and non-technical) Collaborate with the wider data team, contributing to best practice definitions with a focus on driving warehouse efficiencies and optimisation to reduce complexity and cost Strong experience with SQL Strong understanding and experience of DBT and applying data architecture principles such as dimensional modelling, to translate raw data into a structured format Strong experience with Looker or a Similar Business Intelligence (BI) Tool Self-starter with the ability to think outside the box and evolve projects. Take ownership of a project end-to-end and manage priorities accordingly Experience supporting and working with cross-functional teams in a dynamic environment Desirables: Version control using GitHub or similar Exposure working with Data within Customer Operations or Customer Outcomes (Complaints or Welfare Support) Interview process Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team: Stage 1 - 45 mins with one of the team Stage 2 - Take home challenge Stage 3 - 60 mins technical interview with two team members Stage 3 - 45 min final with an executive and a member of the people team 33 days holiday (including public holidays, which you can take when it works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Incentives refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing About us You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
Aug 21, 2025
Full time
Starling is the UK's first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time. We are about giving customers a new way to spend, save and manage their money while taking better care of the planet which has seen us become a multi-award winning bank that now employs over 2800 across five offices in London, Cardiff, Dublin, Southampton, and Manchester. Our journey started in 2014, and since then we have surpassed 3.5 million accounts (and four account types!) with 350,000 business customers. We are a fully licensed UK bank but at the heart, we are a tech first company, enabling our platform to deliver brilliant products. Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together! The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness. Hybrid Working We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. In Technology, we're asking that you attend the office a minimum of 1 day per week. Our Data Environment Our Data teams are aligned to divisions covering the following Banking Services & Products, Customer Identity & Financial Crime and Data & ML Engineering. Our Data teams are excited about delivering meaningful and impactful insights to both the business and more importantly our customers. Hear from the team in our latest blogs or our case studies with Women in Tech . We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good. Responsibilities: Design, build and maintain robust and reusable data models via dbt, both using internal and external data sources, surfaced within the data warehouse Design and implement data models within Looker Maintain consistent and clear documentation and definitions across the data warehouse and Looker, communicate with business stakeholders (both technical and non-technical) Collaborate with the wider data team, contributing to best practice definitions with a focus on driving warehouse efficiencies and optimisation to reduce complexity and cost Strong experience with SQL Strong understanding and experience of DBT and applying data architecture principles such as dimensional modelling, to translate raw data into a structured format Strong experience with Looker or a Similar Business Intelligence (BI) Tool Self-starter with the ability to think outside the box and evolve projects. Take ownership of a project end-to-end and manage priorities accordingly Experience supporting and working with cross-functional teams in a dynamic environment Desirables: Version control using GitHub or similar Exposure working with Data within Customer Operations or Customer Outcomes (Complaints or Welfare Support) Interview process Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team: Stage 1 - 45 mins with one of the team Stage 2 - Take home challenge Stage 3 - 60 mins technical interview with two team members Stage 3 - 45 min final with an executive and a member of the people team 33 days holiday (including public holidays, which you can take when it works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Incentives refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing About us You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
RSA (The royal society for arts manufactures and commerce)RSA (The royal society for arts manufactur
Are you an experienced Senior Product Manager looking for your next challenge? The Opportunity We re looking for a Senior Product Manager to lead the next phase of our website s development and ensure we deliver real value to our audiences and mission. You ll take strategic ownership of the website as our central digital product, shaping its direction and leading teams through discovery, development, delivery and continuous improvement. This is a fixed-term 12-month contract role. About You We are seeking someone with: Expertise in SEO performance, and growth strategies. Expertise in balancing user needs, organisational priorities and technical feasibility. Ability to apply user research and analytics to shape decisions. About the Role As a Senior Product Manager, you will: Lead the implementation and evolution of website strategy by aligning organisational needs, user expectations, and digital best practices, while managing stakeholders and resource allocation. Own and prioritise the digital product roadmap using a user-centred, data-driven approach, ensuring efficient development and continuous improvement through collaboration with internal teams and external partners. Oversee delivery of digital initiatives by balancing strategic and operational tasks, managing team capacity, setting performance metrics, and ensuring budget accountability. Facilitate collaboration and alignment with stakeholders through transparent communication, clear goal-setting, and representation of digital priorities at a strategic level. Foster an inclusive, values-driven team culture, support professional development, manage budgets, and ensure compliance with organisational policies and governance standards. To learn more about the role, please download the job description from our careers page. How to Apply Click quick apply on our Careers page, submit your CV, and answer a few short questions. No cover letter needed! We screen and interview candidates on a rolling basis, we may close the role once we find the right candidate. Inclusion Statement As a social change organisation, we believe everyone, regardless of visible or invisible difference, should be welcomed to participate in creating a better future. We aspire to maximum inclusion in our work and endeavour to challenge systemic inequity and all forms of discrimination. We therefore welcome applications from everybody who is committed to our vision and values and can demonstrate the skills, competencies and experience required for the role applied for. Read full our commitment to Diversity, Equity and Inclusion on our website. About Us We are the RSA. The royal society for arts, manufactures and commerce. Where world-leading ideas are turned into world-changing actions. We re committed to a world that is resilient, rebalanced and regenerative, where everyone can fulfil their potential. The RSA has been at the forefront of significant social impact for 270 years. Our proven change process, rigorous research, innovative ideas platforms and unique global network of changemakers, work collectively to enable people, places and the planet to flourish. We invite you to be part of this change. Join our community. Together, we ll unite people and ideas in collective action to create opportunities to regenerate our world. We offer great benefits, including 30 days holiday (plus bank holidays), additional wellbeing allowance, free fellowship throughout employment and lots more! Read our full list of benefits on our website.
Aug 21, 2025
Full time
Are you an experienced Senior Product Manager looking for your next challenge? The Opportunity We re looking for a Senior Product Manager to lead the next phase of our website s development and ensure we deliver real value to our audiences and mission. You ll take strategic ownership of the website as our central digital product, shaping its direction and leading teams through discovery, development, delivery and continuous improvement. This is a fixed-term 12-month contract role. About You We are seeking someone with: Expertise in SEO performance, and growth strategies. Expertise in balancing user needs, organisational priorities and technical feasibility. Ability to apply user research and analytics to shape decisions. About the Role As a Senior Product Manager, you will: Lead the implementation and evolution of website strategy by aligning organisational needs, user expectations, and digital best practices, while managing stakeholders and resource allocation. Own and prioritise the digital product roadmap using a user-centred, data-driven approach, ensuring efficient development and continuous improvement through collaboration with internal teams and external partners. Oversee delivery of digital initiatives by balancing strategic and operational tasks, managing team capacity, setting performance metrics, and ensuring budget accountability. Facilitate collaboration and alignment with stakeholders through transparent communication, clear goal-setting, and representation of digital priorities at a strategic level. Foster an inclusive, values-driven team culture, support professional development, manage budgets, and ensure compliance with organisational policies and governance standards. To learn more about the role, please download the job description from our careers page. How to Apply Click quick apply on our Careers page, submit your CV, and answer a few short questions. No cover letter needed! We screen and interview candidates on a rolling basis, we may close the role once we find the right candidate. Inclusion Statement As a social change organisation, we believe everyone, regardless of visible or invisible difference, should be welcomed to participate in creating a better future. We aspire to maximum inclusion in our work and endeavour to challenge systemic inequity and all forms of discrimination. We therefore welcome applications from everybody who is committed to our vision and values and can demonstrate the skills, competencies and experience required for the role applied for. Read full our commitment to Diversity, Equity and Inclusion on our website. About Us We are the RSA. The royal society for arts, manufactures and commerce. Where world-leading ideas are turned into world-changing actions. We re committed to a world that is resilient, rebalanced and regenerative, where everyone can fulfil their potential. The RSA has been at the forefront of significant social impact for 270 years. Our proven change process, rigorous research, innovative ideas platforms and unique global network of changemakers, work collectively to enable people, places and the planet to flourish. We invite you to be part of this change. Join our community. Together, we ll unite people and ideas in collective action to create opportunities to regenerate our world. We offer great benefits, including 30 days holiday (plus bank holidays), additional wellbeing allowance, free fellowship throughout employment and lots more! Read our full list of benefits on our website.
