Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. We'll broaden your horizons Our Marketing and Business Development team is the driving force behind the creativity and growth at BDO. Their main goal is to equip the business to win and there are teams covering most touchpoints of the customer journey. Because we know that great ideas can come from anywhere, you can be sure you'll be heard and have the chance to make a real impact. You'll be supported to build your career, but also to be yourself in the office. Help the firm succeed by staying ahead of the latest market trends, confidently implementing your ideas and collaborating with a range of shareholders. You'll be rewarded with a great work-life balance and a career with real purpose. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who enjoys team leadership and is both comfortable working proactively and managing your own workload, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. Client Care works closely with Marketing, Business Development, and Key Account Management teams to support BDO's strategy and growth ambitions. You'll report to the Senior Client Care Manager and be responsible for the delivery our firm-wide client care programme. You'll also manage one direct report, a Senior Client Care Executive. Our Client Care Programme is central to our commitment to high-quality engagements, exceptional client service, and continuous improvement. Core activities include listening to our clients and collecting feedback through in-depth interviews and online surveys. We analyse this feedback and use it to drive service improvements. and strategic planning. We are seeking a Client Care Associate Manager to play a key role in the success of our Client Care Programme as we expand and scale it in line with our firm-wide strategy and growth plans. Your proactive approach will support the efficient day-to-day running of the programme, helping us achieve our goals and targets. We value ideas from all levels, so you'll have the opportunity to make a real impact. You'll be supported in your career development and work collaboratively with stakeholders across the business, focusing on the retention, development, and growth of the firm's priority and strategic accounts. In this role you'll: Work with the Senior Client Care Manager and senior stakeholders to deliver a structured, firm-wide approach to client feedback and development - ensuring processes are followed and engagement is maintained across the business. Work closely with our Clients and Markets Partners and our Marketing and Business Development teams to ensure alignment with our firm-wide strategy model and Stream growth plans. Support the development and day-to-day management of the Senior Client Care Executive. Project manage client feedback survey cycles, including internal comms, processing nominations, monitoring responses, and generating reports. Analyse client feedback and insight data, providing strategic recommendations for service improvements, competitor intel, and new business opportunities. Create department briefing packs, presentations and reports. Present feedback findings at department meetings as required. Collaborate with the Database Office to build and maintain reporting dashboards in Power BI and utilise the Dynamics 360 CRM system. Keep up to date with market knowledge, including sector and competitor activity, sharing insights and best practice with the Client Care and MSC teams. You'll be someone with: Excellent communication, relationship and stakeholder management skills - A people person with an ability to communicate confidently with colleagues and clients from all levels and backgrounds. A commercial mindset - You are innovative and bold with a level of creativity when it comes to problem solving and thinking of new programme development opportunities. Strong analytical skills and attention to detail - You are comfortable working with large data sets in Excel and comfortable using data systems like Power BI, Power Automate, and Power Apps. Experience using feedback platforms such as Qualtrics, Questback, MS Forms or similar - You can build and manage online surveys using advanced tools. Project management experience with the ability to manage multiple projects with critical deadlines - You are well organised and have good time management skills. Experience handling sensitive data - You are trustworthy and able to maintain confidentiality. Professional, flexible, and a team player - You are self-motivated, resilient and have a strong work ethic. Experience conducting client interviews - You have strong listening skills and comfortable speaking with senior contacts about their experiences, creating feedback reports, and communicating actions with internal stakeholders (desirable). Experience working in a professional services environment (desirable). We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Jun 30, 2025
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. We'll broaden your horizons Our Marketing and Business Development team is the driving force behind the creativity and growth at BDO. Their main goal is to equip the business to win and there are teams covering most touchpoints of the customer journey. Because we know that great ideas can come from anywhere, you can be sure you'll be heard and have the chance to make a real impact. You'll be supported to build your career, but also to be yourself in the office. Help the firm succeed by staying ahead of the latest market trends, confidently implementing your ideas and collaborating with a range of shareholders. You'll be rewarded with a great work-life balance and a career with real purpose. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who enjoys team leadership and is both comfortable working proactively and managing your own workload, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. Client Care works closely with Marketing, Business Development, and Key Account Management teams to support BDO's strategy and growth ambitions. You'll report to the Senior Client Care Manager and be responsible for the delivery our firm-wide client care programme. You'll also manage one direct report, a Senior Client Care Executive. Our Client Care Programme is central to our commitment to high-quality engagements, exceptional client service, and continuous improvement. Core activities include listening to our clients and collecting feedback through in-depth interviews and online surveys. We analyse this feedback and use it to drive service improvements. and strategic planning. We are seeking a Client Care Associate Manager to play a key role in the success of our Client Care Programme as we expand and scale it in line with our firm-wide strategy and growth plans. Your proactive approach will support the efficient day-to-day running of the programme, helping us achieve our goals and targets. We value ideas from all levels, so you'll have the opportunity to make a real impact. You'll be supported in your career development and work collaboratively with stakeholders across the business, focusing on the retention, development, and growth of the firm's priority and strategic accounts. In this role you'll: Work with the Senior Client Care Manager and senior stakeholders to deliver a structured, firm-wide approach to client feedback and development - ensuring processes are followed and engagement is maintained across the business. Work closely with our Clients and Markets Partners and our Marketing and Business Development teams to ensure alignment with our firm-wide strategy model and Stream growth plans. Support the development and day-to-day management of the Senior Client Care Executive. Project manage client feedback survey cycles, including internal comms, processing nominations, monitoring responses, and generating reports. Analyse client feedback and insight data, providing strategic recommendations for service improvements, competitor intel, and new business opportunities. Create department briefing packs, presentations and reports. Present feedback findings at department meetings as required. Collaborate with the Database Office to build and maintain reporting dashboards in Power BI and utilise the Dynamics 360 CRM system. Keep up to date with market knowledge, including sector and competitor activity, sharing insights and best practice with the Client Care and MSC teams. You'll be someone with: Excellent communication, relationship and stakeholder management skills - A people person with an ability to communicate confidently with colleagues and clients from all levels and backgrounds. A commercial mindset - You are innovative and bold with a level of creativity when it comes to problem solving and thinking of new programme development opportunities. Strong analytical skills and attention to detail - You are comfortable working with large data sets in Excel and comfortable using data systems like Power BI, Power Automate, and Power Apps. Experience using feedback platforms such as Qualtrics, Questback, MS Forms or similar - You can build and manage online surveys using advanced tools. Project management experience with the ability to manage multiple projects with critical deadlines - You are well organised and have good time management skills. Experience handling sensitive data - You are trustworthy and able to maintain confidentiality. Professional, flexible, and a team player - You are self-motivated, resilient and have a strong work ethic. Experience conducting client interviews - You have strong listening skills and comfortable speaking with senior contacts about their experiences, creating feedback reports, and communicating actions with internal stakeholders (desirable). Experience working in a professional services environment (desirable). We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Business Unit: Unsecured Lending Salary range: £58,400 - £87,600 per annum DOE + benefits Location: UK Hybrid Onsite in Chester once a Qtr and local hub once a month. Contract type : Permanent Our Team This is an exciting time to join a newly established Business Control & Strategic Services function within Unsecured Lending, focused on driving robust governance, operational resilience, and strategic oversight. As part of a high-impact team partnering closely with Fraud Strategy, you'll help shape the future of control What you'll be doing Define and embed Unsecured Lending's approach to executing the Group's Operational Resilience Framework, ensuring comprehensive documentation and reporting for all Important Business Services (IBS), including mapping key dependencies. Influence and challenge third-party contract negotiations to ensure operational resilience is fully considered and embedded from the outset. Collaborate with Partnership teams to design and implement best-in-class controls and documentation for IBS, including those managed jointly with strategic partners. Lead the design, execution, and reporting of resilience planning and testing, ensuring timely action tracking and resolution of identified issues. Drive continuous improvement by maintaining and enhancing logs of resilience risks and vulnerabilities, ensuring effective closure and outcome monitoring. Oversee impact tolerance tracking and reporting, using business insight to ensure services meet resilience standards and deliver optimal outcomes. Provide thought leadership across agile teams, workshops, and working groups to address resilience challenges and close identified gaps. Develop and deliver clear, insightful dashboards and reporting for governance and regulatory purposes, ensuring senior stakeholders are informed and actions are well-defined. We need you to have Significant experience across resilience disciplines, with strong knowledge of the operational resilience regulatory landscape and familiarity with Virgin Money's Operational Resilience Framework. Proven leadership and people management skills, with experience in developing high-performing teams and supporting colleagues through change and transformation. Expert-level communication and collaboration abilities, with a track record of influencing senior stakeholders and working effectively across Commercial and Risk teams. Advanced change management and continuous improvement mindset, with the ability to drive innovation and embed resilience best practices across the business. Strong analytical and problem-solving skills, capable of interpreting complex regulatory, industry, and economic developments and assessing their impact on business resilience. Strategic and commercially focused, with sound business acumen, risk management expertise, and the ability to build strong networks to support long-term resilience planning. Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more. Up to five extra paid well-being days per year . 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. Market-leading pension. Free private medical cover, income protection and life assurance. Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. And there's no waiting around, you'll enjoy these benefits from day one. If we're lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible. Say hello to Virgin Money Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose ; Banking but fairer, more rewarding and for the good of society. With us, you'll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider. Be yourself at Virgin Money At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking - but fairer, more rewarding, and for the good of society. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants. Now the legal bit Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.
Jun 30, 2025
Full time
Business Unit: Unsecured Lending Salary range: £58,400 - £87,600 per annum DOE + benefits Location: UK Hybrid Onsite in Chester once a Qtr and local hub once a month. Contract type : Permanent Our Team This is an exciting time to join a newly established Business Control & Strategic Services function within Unsecured Lending, focused on driving robust governance, operational resilience, and strategic oversight. As part of a high-impact team partnering closely with Fraud Strategy, you'll help shape the future of control What you'll be doing Define and embed Unsecured Lending's approach to executing the Group's Operational Resilience Framework, ensuring comprehensive documentation and reporting for all Important Business Services (IBS), including mapping key dependencies. Influence and challenge third-party contract negotiations to ensure operational resilience is fully considered and embedded from the outset. Collaborate with Partnership teams to design and implement best-in-class controls and documentation for IBS, including those managed jointly with strategic partners. Lead the design, execution, and reporting of resilience planning and testing, ensuring timely action tracking and resolution of identified issues. Drive continuous improvement by maintaining and enhancing logs of resilience risks and vulnerabilities, ensuring effective closure and outcome monitoring. Oversee impact tolerance tracking and reporting, using business insight to ensure services meet resilience standards and deliver optimal outcomes. Provide thought leadership across agile teams, workshops, and working groups to address resilience challenges and close identified gaps. Develop and deliver clear, insightful dashboards and reporting for governance and regulatory purposes, ensuring senior stakeholders are informed and actions are well-defined. We need you to have Significant experience across resilience disciplines, with strong knowledge of the operational resilience regulatory landscape and familiarity with Virgin Money's Operational Resilience Framework. Proven leadership and people management skills, with experience in developing high-performing teams and supporting colleagues through change and transformation. Expert-level communication and collaboration abilities, with a track record of influencing senior stakeholders and working effectively across Commercial and Risk teams. Advanced change management and continuous improvement mindset, with the ability to drive innovation and embed resilience best practices across the business. Strong analytical and problem-solving skills, capable of interpreting complex regulatory, industry, and economic developments and assessing their impact on business resilience. Strategic and commercially focused, with sound business acumen, risk management expertise, and the ability to build strong networks to support long-term resilience planning. Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more. Up to five extra paid well-being days per year . 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. Market-leading pension. Free private medical cover, income protection and life assurance. Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. And there's no waiting around, you'll enjoy these benefits from day one. If we're lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible. Say hello to Virgin Money Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose ; Banking but fairer, more rewarding and for the good of society. With us, you'll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider. Be yourself at Virgin Money At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking - but fairer, more rewarding, and for the good of society. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants. Now the legal bit Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.
Hello, we're Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We're a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,500 people across our London, Southampton, Cardiff and Manchester offices. We're seeking dynamic and results-driven Senior Solutions Manager to support the design, delivery, and continuous improvement of Business Banking solutions tailored to the needs of solepreneurs, micropreneurs, and small-to-medium enterprises (SMEs). This is a highly collaborative, individual contributor role that requires an exceptional ability to matrix manage resources across technology, product, 2nd line risk, operations, and compliance functions. You will be part of a broader Banking Solutions team and work closely with propositions leads and banking solutions owners. This role is central to Starling Bank's mission to empower small business owners with agile, user-centric, and compliant banking solutions. You will be pivotal in ensuring Starling Bank maintains its market-leading position in providing innovative and effective Business Banking solutions for our SME customers. Key Responsibilities include: Strategic Development: Design and implement Business Banking solutions that align with the needs of SME customers, ensuring they are competitive, compliant, and aligned with Starling Bank's overall SME strategy Conduct market research and analyse customer insights to identify gaps in the existing product suite and drive enhancements Collaboration & Matrix Management: Work cross-functionally with technology, product, risk, compliance, and operations teams to ensure the successful delivery of new Business Banking products and initiatives Foster deep partnerships with internal stakeholders to influence decision-making and achieve shared objectives Regulatory Compliance & Risk Management: Partner with 2nd line risk and compliance teams to ensure Business Banking solutions meet regulatory requirements and align with Starling's risk appetite Proactively identify potential risks and develop mitigation strategies Operational Excellence: Collaborate with operations teams to ensure seamless customer experiences across Business Banking products Monitor operational performance and customer feedback, driving continuous improvement initiatives Customer Advocacy: Act as the voice of the customer within the business, ensuring Business Banking solutions are simple, accessible, and valuable for solepreneurs, micropreneurs, and SMEs Partner with marketing and customer support teams to effectively promote Business Banking solutions and educate customers on their benefits Performance Measurement: Define success metrics for Business Banking products, tracking performance against key indicators such as adoption rates, stickiness, and profitability Provide regular reporting and insights to senior leadership, contributing to strategic planning Experience: Demonstrable expertise in product management or solution delivery within banking or fintech, with a expert focus on SME customers Has a track record of creating sustainable banking solutions and has the 'trading mentality' to build a sustainable, profitable business whilst meeting all customer needs Proven track record of managing cross-functional projects or matrix managing resources in a complex organisational environment Skills: Good understanding of SME customer needs Deep knowledge of banking regulations and compliance requirements Excellent communication, collaboration, and stakeholder management skills Analytical mindset with the ability to interpret data and make informed decisions Attributes: Customer-focused, with a passion for improving financial outcomes for Business Customers Highly organised, with the ability to manage multiple priorities in a fast-paced environment Growth-minded, results-oriented and innovative, with a commitment to delivering high-quality solutions 25 days holiday (plus take your public holiday allowance whenever works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Incentives refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing About us: You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway.We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling Bank will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
Jun 30, 2025
Full time
Hello, we're Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We're a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,500 people across our London, Southampton, Cardiff and Manchester offices. We're seeking dynamic and results-driven Senior Solutions Manager to support the design, delivery, and continuous improvement of Business Banking solutions tailored to the needs of solepreneurs, micropreneurs, and small-to-medium enterprises (SMEs). This is a highly collaborative, individual contributor role that requires an exceptional ability to matrix manage resources across technology, product, 2nd line risk, operations, and compliance functions. You will be part of a broader Banking Solutions team and work closely with propositions leads and banking solutions owners. This role is central to Starling Bank's mission to empower small business owners with agile, user-centric, and compliant banking solutions. You will be pivotal in ensuring Starling Bank maintains its market-leading position in providing innovative and effective Business Banking solutions for our SME customers. Key Responsibilities include: Strategic Development: Design and implement Business Banking solutions that align with the needs of SME customers, ensuring they are competitive, compliant, and aligned with Starling Bank's overall SME strategy Conduct market research and analyse customer insights to identify gaps in the existing product suite and drive enhancements Collaboration & Matrix Management: Work cross-functionally with technology, product, risk, compliance, and operations teams to ensure the successful delivery of new Business Banking products and initiatives Foster deep partnerships with internal stakeholders to influence decision-making and achieve shared objectives Regulatory Compliance & Risk Management: Partner with 2nd line risk and compliance teams to ensure Business Banking solutions meet regulatory requirements and align with Starling's risk appetite Proactively identify potential risks and develop mitigation strategies Operational Excellence: Collaborate with operations teams to ensure seamless customer experiences across Business Banking products Monitor operational performance and customer feedback, driving continuous improvement initiatives Customer Advocacy: Act as the voice of the customer within the business, ensuring Business Banking solutions are simple, accessible, and valuable for solepreneurs, micropreneurs, and SMEs Partner with marketing and customer support teams to effectively promote Business Banking solutions and educate customers on their benefits Performance Measurement: Define success metrics for Business Banking products, tracking performance against key indicators such as adoption rates, stickiness, and profitability Provide regular reporting and insights to senior leadership, contributing to strategic planning Experience: Demonstrable expertise in product management or solution delivery within banking or fintech, with a expert focus on SME customers Has a track record of creating sustainable banking solutions and has the 'trading mentality' to build a sustainable, profitable business whilst meeting all customer needs Proven track record of managing cross-functional projects or matrix managing resources in a complex organisational environment Skills: Good understanding of SME customer needs Deep knowledge of banking regulations and compliance requirements Excellent communication, collaboration, and stakeholder management skills Analytical mindset with the ability to interpret data and make informed decisions Attributes: Customer-focused, with a passion for improving financial outcomes for Business Customers Highly organised, with the ability to manage multiple priorities in a fast-paced environment Growth-minded, results-oriented and innovative, with a commitment to delivering high-quality solutions 25 days holiday (plus take your public holiday allowance whenever works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Incentives refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing About us: You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway.We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling Bank will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
Business Unit: Personal Banking, Retail Banking Salary Range: £73,000 - £95,000 per annum + red-hot benefits Location : UK Hybrid, with travel to Glasgow / Newcastle / London Contract Type: Permanent Full Time Our Team An exciting opportunity exists for a Senior Manager to join our Personal Digital Leadership team. In this role you'll be instrumental in driving excellence across our digital customer journeys for our Personal Current Account and Personal Deposit Products. You will own, evolve and implement the proposition and roadmap for digital servicing, customer experience, and deepening customer value alongside continuous improvement of day to day digital performance. This role covers leadership of our Personal Digital Tribe that develops and maintains our Personal Banking Apps and Internet Banking (and a lot more ). You'll work with colleagues across the Bank identifying new opportunities to develop the customer journeys and reduce friction in our banking experiences to drive improvements. Feel what customers feel and be part of the team at the very front of our digital experience. Exciting stuff, right? What you'll be doing Leading the development and execution of a strategic roadmap to digitise service and customer experiences, driving enhanced CX, cost-to-serve and retention and deepening of customer relationships. Own and evolve the digital servicing proposition, aligned to PD strategy, setting out the vision, orchestrating the choices and decisions, through to roadmap development and implementation (including RiB, Mobile apps and our digital ecosystems). Continuous development & improvement of digital servicing and 'deepening' capabilities, informed by digital servicing performance, CX insights, competitor analysis, segmentation and propositional development - in order to achieve customer and commercial outcomes Scanning externally for new opportunities to develop and enhance the digital ecosystem for PD digital servicing. Ensuring all digital servicing journeys are compliant; supporting the identification, management, and resolution of any new risks as they emerge (and ownership where required) Translating digital strategy into leading change; supporting effective prioritisation of change (inc. pre-squad activity/ alignment) and execution (e.g. through Agile, other change management frameworks), including s/holder engagement, risk management, communication. Delivering increased levels of digital customer engagement and customer lifetime value, from point of acquisition. We need you to have Expertise in creating, mobilising & delivering improvements in customer experience Strong influencing, collaboration, and communication skills at all levels, including ability to provide sound recommendations to Leadership Team members Ability to translate complex information into a clear and coherent format for control, reporting and decision-making purposes and rapid identification of key issues, themes, and trends. Experience in leading change in an Agile environment Experience of Retail Banking It's a bonus if you have but not essential Experience working in or around IT development and delivery Understanding of Personal Banking processes, product set and commercial drivers Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more. Up to five extra paid well-being days per year . 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. Market-leading pension. Free private medical cover, income protection and life assurance. Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. And there's no waiting around, you'll enjoy these benefits from day one. Feeling insatiably curious about this role? If we're lucky to receive a lot of interest, we may close the advert early and would hate you to miss out. We're all about helping you Live a Life More Virgin , so happy to talk flexible working with you. Say hello to Virgin Money We're making great strides towards achieving our ambition of becoming the UK's best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we re a workforce to be reckoned with. We're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We're customer obsessed and work tirelessly to create positive experiences for our millions of customers and deliver on our purpose, 'Making You Happier About Money.' Our customer centric culture means that we're able to do banking differently and by innovating and working together we can make a real difference. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work. Be yourself at Virgin Money Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Now the legal bit Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.
Jun 30, 2025
Full time
Business Unit: Personal Banking, Retail Banking Salary Range: £73,000 - £95,000 per annum + red-hot benefits Location : UK Hybrid, with travel to Glasgow / Newcastle / London Contract Type: Permanent Full Time Our Team An exciting opportunity exists for a Senior Manager to join our Personal Digital Leadership team. In this role you'll be instrumental in driving excellence across our digital customer journeys for our Personal Current Account and Personal Deposit Products. You will own, evolve and implement the proposition and roadmap for digital servicing, customer experience, and deepening customer value alongside continuous improvement of day to day digital performance. This role covers leadership of our Personal Digital Tribe that develops and maintains our Personal Banking Apps and Internet Banking (and a lot more ). You'll work with colleagues across the Bank identifying new opportunities to develop the customer journeys and reduce friction in our banking experiences to drive improvements. Feel what customers feel and be part of the team at the very front of our digital experience. Exciting stuff, right? What you'll be doing Leading the development and execution of a strategic roadmap to digitise service and customer experiences, driving enhanced CX, cost-to-serve and retention and deepening of customer relationships. Own and evolve the digital servicing proposition, aligned to PD strategy, setting out the vision, orchestrating the choices and decisions, through to roadmap development and implementation (including RiB, Mobile apps and our digital ecosystems). Continuous development & improvement of digital servicing and 'deepening' capabilities, informed by digital servicing performance, CX insights, competitor analysis, segmentation and propositional development - in order to achieve customer and commercial outcomes Scanning externally for new opportunities to develop and enhance the digital ecosystem for PD digital servicing. Ensuring all digital servicing journeys are compliant; supporting the identification, management, and resolution of any new risks as they emerge (and ownership where required) Translating digital strategy into leading change; supporting effective prioritisation of change (inc. pre-squad activity/ alignment) and execution (e.g. through Agile, other change management frameworks), including s/holder engagement, risk management, communication. Delivering increased levels of digital customer engagement and customer lifetime value, from point of acquisition. We need you to have Expertise in creating, mobilising & delivering improvements in customer experience Strong influencing, collaboration, and communication skills at all levels, including ability to provide sound recommendations to Leadership Team members Ability to translate complex information into a clear and coherent format for control, reporting and decision-making purposes and rapid identification of key issues, themes, and trends. Experience in leading change in an Agile environment Experience of Retail Banking It's a bonus if you have but not essential Experience working in or around IT development and delivery Understanding of Personal Banking processes, product set and commercial drivers Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more. Up to five extra paid well-being days per year . 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. Market-leading pension. Free private medical cover, income protection and life assurance. Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. And there's no waiting around, you'll enjoy these benefits from day one. Feeling insatiably curious about this role? If we're lucky to receive a lot of interest, we may close the advert early and would hate you to miss out. We're all about helping you Live a Life More Virgin , so happy to talk flexible working with you. Say hello to Virgin Money We're making great strides towards achieving our ambition of becoming the UK's best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we re a workforce to be reckoned with. We're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We're customer obsessed and work tirelessly to create positive experiences for our millions of customers and deliver on our purpose, 'Making You Happier About Money.' Our customer centric culture means that we're able to do banking differently and by innovating and working together we can make a real difference. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work. Be yourself at Virgin Money Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Now the legal bit Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.
Business Unit: Personal Banking, Retail Banking Salary Range: £73,000 - £95,000 per annum + red-hot benefits Location : UK Hybrid, with travel to Glasgow / Newcastle / London Contract Type: Permanent Full Time Our Team An exciting opportunity exists for a Senior Manager to join our Personal Digital Leadership team. This role will cover activity within the Personal Digital Tribe alongside support for the wider Personal Digital Dept and enterprise initiatives, covering product, acquisition and CX. Within Tribe, you'll be instrumental in driving excellence in our Digital Onboarding Journeys and associated sales conversion rate for our Personal Current Account and Personal Deposit Products. You'll work with colleagues across the Bank identifying new opportunities to develop the customer journeys and reduce friction in our onboarding experiences to drive acquisition. Feel what customers feel and be part of the team at the very front of our digital experience. Exciting stuff, right? What you'll be doing Leading the development and execution of a strategic roadmap to digitise PD product onboarding journeys, to support achievement of wider Personal Digital and Retail Bank strategy (including growth, efficiency and CX imperatives). Continuous development & improvement of digital acquisition capabilities, informed by trading performance, CX insights, competitor analysis and propositional development - in order to achieve customer and commercial (outcomes. Owning and developing digital performance & CX insights to identify, prioritise and measure improvement opportunities. Ensuring all digital acquisition journeys are compliant; supporting the identification, management and resolution of any new risks as they emerge (and ownership where required) Working closely with Unsecured Lending and Business Banking to ensure alignment of product and propositional development to optimise achievement of strategic outcomes. Provide commercial leadership across programmes and initiatives as required We need you to have Expertise in creating, mobilising & delivering improvements in customer experience Strong influencing, collaboration, and communication skills at all levels, including ability to provide sound recommendations to Leadership Team members Ability to translate complex information into a clear and coherent format for control, reporting and decision-making purposes and rapid identification of key issues, themes, and trends. Experience in leading change in an Agile environment Experience of Retail Banking It's a bonus if you have but not essential Experience working in or around IT development and delivery Understanding of Personal Banking processes, product set and commercial drivers Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more. Up to five extra paid well-being days per year . 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. Market-leading pension. Free private medical cover, income protection and life assurance. Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. And there's no waiting around, you'll enjoy these benefits from day one. If we're lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible. Say hello to Virgin Money Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose ; Banking but fairer, more rewarding and for the good of society. With us, you'll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider. Be yourself at Virgin Money At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking - but fairer, more rewarding, and for the good of society. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants. Now the legal bit Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.
Jun 30, 2025
Full time
Business Unit: Personal Banking, Retail Banking Salary Range: £73,000 - £95,000 per annum + red-hot benefits Location : UK Hybrid, with travel to Glasgow / Newcastle / London Contract Type: Permanent Full Time Our Team An exciting opportunity exists for a Senior Manager to join our Personal Digital Leadership team. This role will cover activity within the Personal Digital Tribe alongside support for the wider Personal Digital Dept and enterprise initiatives, covering product, acquisition and CX. Within Tribe, you'll be instrumental in driving excellence in our Digital Onboarding Journeys and associated sales conversion rate for our Personal Current Account and Personal Deposit Products. You'll work with colleagues across the Bank identifying new opportunities to develop the customer journeys and reduce friction in our onboarding experiences to drive acquisition. Feel what customers feel and be part of the team at the very front of our digital experience. Exciting stuff, right? What you'll be doing Leading the development and execution of a strategic roadmap to digitise PD product onboarding journeys, to support achievement of wider Personal Digital and Retail Bank strategy (including growth, efficiency and CX imperatives). Continuous development & improvement of digital acquisition capabilities, informed by trading performance, CX insights, competitor analysis and propositional development - in order to achieve customer and commercial (outcomes. Owning and developing digital performance & CX insights to identify, prioritise and measure improvement opportunities. Ensuring all digital acquisition journeys are compliant; supporting the identification, management and resolution of any new risks as they emerge (and ownership where required) Working closely with Unsecured Lending and Business Banking to ensure alignment of product and propositional development to optimise achievement of strategic outcomes. Provide commercial leadership across programmes and initiatives as required We need you to have Expertise in creating, mobilising & delivering improvements in customer experience Strong influencing, collaboration, and communication skills at all levels, including ability to provide sound recommendations to Leadership Team members Ability to translate complex information into a clear and coherent format for control, reporting and decision-making purposes and rapid identification of key issues, themes, and trends. Experience in leading change in an Agile environment Experience of Retail Banking It's a bonus if you have but not essential Experience working in or around IT development and delivery Understanding of Personal Banking processes, product set and commercial drivers Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more. Up to five extra paid well-being days per year . 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. Market-leading pension. Free private medical cover, income protection and life assurance. Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. And there's no waiting around, you'll enjoy these benefits from day one. If we're lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible. Say hello to Virgin Money Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose ; Banking but fairer, more rewarding and for the good of society. With us, you'll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider. Be yourself at Virgin Money At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking - but fairer, more rewarding, and for the good of society. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants. Now the legal bit Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.
Business Unit: Personal Banking, Retail Banking Salary Range: £73,000 - £95,000 per annum + red-hot benefits Location : UK Hybrid, with travel to Glasgow / Newcastle / London Contract Type: Permanent Full Time Our Team An exciting opportunity exists for a Senior Manager to join our Personal Digital Leadership team. This role will cover activity within the Personal Digital Tribe alongside support for the wider Personal Digital Dept and enterprise initiatives, covering product, acquisition and CX. Within Tribe, you'll be instrumental in driving excellence in our Digital Onboarding Journeys and associated sales conversion rate for our Personal Current Account and Personal Deposit Products. You'll work with colleagues across the Bank identifying new opportunities to develop the customer journeys and reduce friction in our onboarding experiences to drive acquisition. Feel what customers feel and be part of the team at the very front of our digital experience. Exciting stuff, right? What you'll be doing Leading the development and execution of a strategic roadmap to digitise PD product onboarding journeys, to support achievement of wider Personal Digital and Retail Bank strategy (including growth, efficiency and CX imperatives). Continuous development & improvement of digital acquisition capabilities, informed by trading performance, CX insights, competitor analysis and propositional development - in order to achieve customer and commercial (outcomes. Owning and developing digital performance & CX insights to identify, prioritise and measure improvement opportunities. Ensuring all digital acquisition journeys are compliant; supporting the identification, management and resolution of any new risks as they emerge (and ownership where required) Working closely with Unsecured Lending and Business Banking to ensure alignment of product and propositional development to optimise achievement of strategic outcomes. Provide commercial leadership across programmes and initiatives as required We need you to have Expertise in creating, mobilising & delivering improvements in customer experience Strong influencing, collaboration, and communication skills at all levels, including ability to provide sound recommendations to Leadership Team members Ability to translate complex information into a clear and coherent format for control, reporting and decision-making purposes and rapid identification of key issues, themes, and trends. Experience in leading change in an Agile environment Experience of Retail Banking It's a bonus if you have but not essential Experience working in or around IT development and delivery Understanding of Personal Banking processes, product set and commercial drivers Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more. Up to five extra paid well-being days per year . 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. Market-leading pension. Free private medical cover, income protection and life assurance. Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. And there's no waiting around, you'll enjoy these benefits from day one. If we're lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible. Say hello to Virgin Money Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose ; Banking but fairer, more rewarding and for the good of society. With us, you'll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider. Be yourself at Virgin Money At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking - but fairer, more rewarding, and for the good of society. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants. Now the legal bit Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.
Jun 30, 2025
Full time
Business Unit: Personal Banking, Retail Banking Salary Range: £73,000 - £95,000 per annum + red-hot benefits Location : UK Hybrid, with travel to Glasgow / Newcastle / London Contract Type: Permanent Full Time Our Team An exciting opportunity exists for a Senior Manager to join our Personal Digital Leadership team. This role will cover activity within the Personal Digital Tribe alongside support for the wider Personal Digital Dept and enterprise initiatives, covering product, acquisition and CX. Within Tribe, you'll be instrumental in driving excellence in our Digital Onboarding Journeys and associated sales conversion rate for our Personal Current Account and Personal Deposit Products. You'll work with colleagues across the Bank identifying new opportunities to develop the customer journeys and reduce friction in our onboarding experiences to drive acquisition. Feel what customers feel and be part of the team at the very front of our digital experience. Exciting stuff, right? What you'll be doing Leading the development and execution of a strategic roadmap to digitise PD product onboarding journeys, to support achievement of wider Personal Digital and Retail Bank strategy (including growth, efficiency and CX imperatives). Continuous development & improvement of digital acquisition capabilities, informed by trading performance, CX insights, competitor analysis and propositional development - in order to achieve customer and commercial (outcomes. Owning and developing digital performance & CX insights to identify, prioritise and measure improvement opportunities. Ensuring all digital acquisition journeys are compliant; supporting the identification, management and resolution of any new risks as they emerge (and ownership where required) Working closely with Unsecured Lending and Business Banking to ensure alignment of product and propositional development to optimise achievement of strategic outcomes. Provide commercial leadership across programmes and initiatives as required We need you to have Expertise in creating, mobilising & delivering improvements in customer experience Strong influencing, collaboration, and communication skills at all levels, including ability to provide sound recommendations to Leadership Team members Ability to translate complex information into a clear and coherent format for control, reporting and decision-making purposes and rapid identification of key issues, themes, and trends. Experience in leading change in an Agile environment Experience of Retail Banking It's a bonus if you have but not essential Experience working in or around IT development and delivery Understanding of Personal Banking processes, product set and commercial drivers Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more. Up to five extra paid well-being days per year . 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. Market-leading pension. Free private medical cover, income protection and life assurance. Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. And there's no waiting around, you'll enjoy these benefits from day one. If we're lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible. Say hello to Virgin Money Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose ; Banking but fairer, more rewarding and for the good of society. With us, you'll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider. Be yourself at Virgin Money At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking - but fairer, more rewarding, and for the good of society. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants. Now the legal bit Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.
What we do. Electric Car Leasing Why we do it. Greener. Fairer. Future. We're looking for a talented Business Development Consultant to join our team, who will be responsible for managing sales directly with our SME clients with up to 750 employees focusing on our Salary Sacrifice product. You will be the face and the voice of Octopus Electric Vehicles, advising and supporting customers throughout their journey towards setting up a Salary Sacrifice scheme. A genuine passion for customer experience and sustainability is a must with a passion for relationship building and the importance of customer service. This role will include an uncapped commission structure and a generous car allowance as part of the overall package and will be based in our central London office 1-2 days a week. Please note this is a 9-12 month MAT contract What you'll do Develop and establish your sales pipeline with customers - from lead through to delivery, meeting (and hopefully exceeding) targets set Strategically planning and targeting the acquisition of new customers Pitching and presenting our product and services to new clients Manage your pipeline and take control, recording progress in our CRM system and keeping things all up to dateRecording customer satisfaction and best practice measures Attend exhibition events to meet prospects, spread the word of electric vehicles and how we can help! (virtual and non virtual depending on restrictions) Provide excellent customer service through the sales process Work with the wider teams to iterate propositions, processes and materials to ensure we remain the leading provider in our B2B market space What you'll need Proven track record of hitting sales targets whilst maintaining excellent customer experience (preferred) Previous experience within a B2B consultative environment and a strong passion for Electric Vehicles / Energy and decarbonisation (required) Excellent listening skills when working in B2B roles with an ability to identify customer needsGreat communication skills with an ability to manage and set customer expectations A ruthless focus on the customer with a genuine passion for going above and beyond An enthusiastic self starter that has a willingness to learn and the ability to problem solve An ability to show a completer finisher mentality and an understanding of processes as a whole to see the why behind each section of the business and how that creates the entire vision A start up / innovative mind-set that is able to adjust to change, keep up with the demands of a fast moving business and contribute towards its exciting growth potential Knowledge of employee benefits/rewards and/or car leasing is a bonus Experience of dealing with key stakeholders such as senior leaders, HR, Finance, Payroll or Reward Managers is a bonus Why else you'll love it here Octopus Electric Vehicles , part of the Octopus Energy Group, won the Sunday Times best company to work for in 2024. We were named 6th out of the top 100 start-ups to work for by Tempo in 2025 and on Glassdoor we were voted 50 best places to work in 2022 . Our Group CEO, Greg has recorded a podcast about our culture and how we empower our people Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters it's something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don't advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Octopus - what's more important to us is finding the right octofit! Octopus Energy Group is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! Visit our perks hub - Octopus Employee Benefits About us The electric revolution has arrived - and from 2035 you'll no longer be able to buy a new petrol or diesel car in the UK. We're building a whole new way for drivers to join the electric charge and not only learn about and shop for their EV online, but experience a 'lease for life' through an industry changing customer experience. This is the chance to join one of the UK's most exciting start-ups - making it easy for individuals and businesses to go electric by getting their car, charger and energy all in one cracking deal. Octopus Electric Vehicles launched in 2018 to make it seamless to switch to cleaner, greener driving. Our mission is to drive sustainable change, decarbonise the planet and provide our customers with fair pricing and a fantastic experience. We're an Octopus Energy company-an innovative new energy supplier. We are part of the Octopus Energy Group, which seeks to improve the lives of millions of people by transforming the industries we operate in. The Octopus Group incorporates Octopus Energy, Octopus Healthcare, Octopus Investments, Octopus Property, Octopus Ventures and Octopus Labs. If this sounds like you then we'd love to hear from you. Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic! Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.
Jun 30, 2025
Full time
What we do. Electric Car Leasing Why we do it. Greener. Fairer. Future. We're looking for a talented Business Development Consultant to join our team, who will be responsible for managing sales directly with our SME clients with up to 750 employees focusing on our Salary Sacrifice product. You will be the face and the voice of Octopus Electric Vehicles, advising and supporting customers throughout their journey towards setting up a Salary Sacrifice scheme. A genuine passion for customer experience and sustainability is a must with a passion for relationship building and the importance of customer service. This role will include an uncapped commission structure and a generous car allowance as part of the overall package and will be based in our central London office 1-2 days a week. Please note this is a 9-12 month MAT contract What you'll do Develop and establish your sales pipeline with customers - from lead through to delivery, meeting (and hopefully exceeding) targets set Strategically planning and targeting the acquisition of new customers Pitching and presenting our product and services to new clients Manage your pipeline and take control, recording progress in our CRM system and keeping things all up to dateRecording customer satisfaction and best practice measures Attend exhibition events to meet prospects, spread the word of electric vehicles and how we can help! (virtual and non virtual depending on restrictions) Provide excellent customer service through the sales process Work with the wider teams to iterate propositions, processes and materials to ensure we remain the leading provider in our B2B market space What you'll need Proven track record of hitting sales targets whilst maintaining excellent customer experience (preferred) Previous experience within a B2B consultative environment and a strong passion for Electric Vehicles / Energy and decarbonisation (required) Excellent listening skills when working in B2B roles with an ability to identify customer needsGreat communication skills with an ability to manage and set customer expectations A ruthless focus on the customer with a genuine passion for going above and beyond An enthusiastic self starter that has a willingness to learn and the ability to problem solve An ability to show a completer finisher mentality and an understanding of processes as a whole to see the why behind each section of the business and how that creates the entire vision A start up / innovative mind-set that is able to adjust to change, keep up with the demands of a fast moving business and contribute towards its exciting growth potential Knowledge of employee benefits/rewards and/or car leasing is a bonus Experience of dealing with key stakeholders such as senior leaders, HR, Finance, Payroll or Reward Managers is a bonus Why else you'll love it here Octopus Electric Vehicles , part of the Octopus Energy Group, won the Sunday Times best company to work for in 2024. We were named 6th out of the top 100 start-ups to work for by Tempo in 2025 and on Glassdoor we were voted 50 best places to work in 2022 . Our Group CEO, Greg has recorded a podcast about our culture and how we empower our people Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters it's something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don't advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Octopus - what's more important to us is finding the right octofit! Octopus Energy Group is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! Visit our perks hub - Octopus Employee Benefits About us The electric revolution has arrived - and from 2035 you'll no longer be able to buy a new petrol or diesel car in the UK. We're building a whole new way for drivers to join the electric charge and not only learn about and shop for their EV online, but experience a 'lease for life' through an industry changing customer experience. This is the chance to join one of the UK's most exciting start-ups - making it easy for individuals and businesses to go electric by getting their car, charger and energy all in one cracking deal. Octopus Electric Vehicles launched in 2018 to make it seamless to switch to cleaner, greener driving. Our mission is to drive sustainable change, decarbonise the planet and provide our customers with fair pricing and a fantastic experience. We're an Octopus Energy company-an innovative new energy supplier. We are part of the Octopus Energy Group, which seeks to improve the lives of millions of people by transforming the industries we operate in. The Octopus Group incorporates Octopus Energy, Octopus Healthcare, Octopus Investments, Octopus Property, Octopus Ventures and Octopus Labs. If this sounds like you then we'd love to hear from you. Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic! Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.
Business Unit: Personal Banking, Retail Banking Salary Range: £73,000 - £95,000 per annum + red-hot benefits Location : UK Hybrid, with travel to Glasgow / Newcastle / London Contract Type: Permanent Full Time Our Team An exciting opportunity exists for a Senior Manager to join our Personal Digital Leadership team. This role will cover activity within the Personal Digital Tribe alongside support for the wider Personal Digital Dept and enterprise initiatives, covering product, acquisition and CX. Within Tribe, you'll be instrumental in driving excellence in our Digital Onboarding Journeys and associated sales conversion rate for our Personal Current Account and Personal Deposit Products. You'll work with colleagues across the Bank identifying new opportunities to develop the customer journeys and reduce friction in our onboarding experiences to drive acquisition. Feel what customers feel and be part of the team at the very front of our digital experience. Exciting stuff, right? What you'll be doing Leading the development and execution of a strategic roadmap to digitise PD product onboarding journeys, to support achievement of wider Personal Digital and Retail Bank strategy (including growth, efficiency and CX imperatives). Continuous development & improvement of digital acquisition capabilities, informed by trading performance, CX insights, competitor analysis and propositional development - in order to achieve customer and commercial (outcomes. Owning and developing digital performance & CX insights to identify, prioritise and measure improvement opportunities. Ensuring all digital acquisition journeys are compliant; supporting the identification, management and resolution of any new risks as they emerge (and ownership where required) Working closely with Unsecured Lending and Business Banking to ensure alignment of product and propositional development to optimise achievement of strategic outcomes. Provide commercial leadership across programmes and initiatives as required We need you to have Expertise in creating, mobilising & delivering improvements in customer experience Strong influencing, collaboration, and communication skills at all levels, including ability to provide sound recommendations to Leadership Team members Ability to translate complex information into a clear and coherent format for control, reporting and decision-making purposes and rapid identification of key issues, themes, and trends. Experience in leading change in an Agile environment Experience of Retail Banking It's a bonus if you have but not essential Experience working in or around IT development and delivery Understanding of Personal Banking processes, product set and commercial drivers Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more. Up to five extra paid well-being days per year . 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. Market-leading pension. Free private medical cover, income protection and life assurance. Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. And there's no waiting around, you'll enjoy these benefits from day one. If we're lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible. Say hello to Virgin Money Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose ; Banking but fairer, more rewarding and for the good of society. With us, you'll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider. Be yourself at Virgin Money At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking - but fairer, more rewarding, and for the good of society. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants. Now the legal bit Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.
Jun 30, 2025
Full time
Business Unit: Personal Banking, Retail Banking Salary Range: £73,000 - £95,000 per annum + red-hot benefits Location : UK Hybrid, with travel to Glasgow / Newcastle / London Contract Type: Permanent Full Time Our Team An exciting opportunity exists for a Senior Manager to join our Personal Digital Leadership team. This role will cover activity within the Personal Digital Tribe alongside support for the wider Personal Digital Dept and enterprise initiatives, covering product, acquisition and CX. Within Tribe, you'll be instrumental in driving excellence in our Digital Onboarding Journeys and associated sales conversion rate for our Personal Current Account and Personal Deposit Products. You'll work with colleagues across the Bank identifying new opportunities to develop the customer journeys and reduce friction in our onboarding experiences to drive acquisition. Feel what customers feel and be part of the team at the very front of our digital experience. Exciting stuff, right? What you'll be doing Leading the development and execution of a strategic roadmap to digitise PD product onboarding journeys, to support achievement of wider Personal Digital and Retail Bank strategy (including growth, efficiency and CX imperatives). Continuous development & improvement of digital acquisition capabilities, informed by trading performance, CX insights, competitor analysis and propositional development - in order to achieve customer and commercial (outcomes. Owning and developing digital performance & CX insights to identify, prioritise and measure improvement opportunities. Ensuring all digital acquisition journeys are compliant; supporting the identification, management and resolution of any new risks as they emerge (and ownership where required) Working closely with Unsecured Lending and Business Banking to ensure alignment of product and propositional development to optimise achievement of strategic outcomes. Provide commercial leadership across programmes and initiatives as required We need you to have Expertise in creating, mobilising & delivering improvements in customer experience Strong influencing, collaboration, and communication skills at all levels, including ability to provide sound recommendations to Leadership Team members Ability to translate complex information into a clear and coherent format for control, reporting and decision-making purposes and rapid identification of key issues, themes, and trends. Experience in leading change in an Agile environment Experience of Retail Banking It's a bonus if you have but not essential Experience working in or around IT development and delivery Understanding of Personal Banking processes, product set and commercial drivers Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more. Up to five extra paid well-being days per year . 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. Market-leading pension. Free private medical cover, income protection and life assurance. Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. And there's no waiting around, you'll enjoy these benefits from day one. If we're lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible. Say hello to Virgin Money Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose ; Banking but fairer, more rewarding and for the good of society. With us, you'll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider. Be yourself at Virgin Money At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking - but fairer, more rewarding, and for the good of society. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants. Now the legal bit Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.
Business Unit: Personal Banking, Retail Banking Salary Range: £73,000 - £95,000 per annum + red-hot benefits Location : UK Hybrid, with travel to Glasgow / Newcastle / London Contract Type: Permanent Full Time Our Team An exciting opportunity exists for a Senior Manager to join our Personal Digital Leadership team. In this role you'll be instrumental in driving excellence across our digital customer journeys for our Personal Current Account and Personal Deposit Products. You will own, evolve and implement the proposition and roadmap for digital servicing, customer experience, and deepening customer value alongside continuous improvement of day to day digital performance. This role covers leadership of our Personal Digital Tribe that develops and maintains our Personal Banking Apps and Internet Banking (and a lot more ). You'll work with colleagues across the Bank identifying new opportunities to develop the customer journeys and reduce friction in our banking experiences to drive improvements. Feel what customers feel and be part of the team at the very front of our digital experience. Exciting stuff, right? What you'll be doing Leading the development and execution of a strategic roadmap to digitise service and customer experiences, driving enhanced CX, cost-to-serve and retention and deepening of customer relationships. Own and evolve the digital servicing proposition, aligned to PD strategy, setting out the vision, orchestrating the choices and decisions, through to roadmap development and implementation (including RiB, Mobile apps and our digital ecosystems). Continuous development & improvement of digital servicing and 'deepening' capabilities, informed by digital servicing performance, CX insights, competitor analysis, segmentation and propositional development - in order to achieve customer and commercial outcomes Scanning externally for new opportunities to develop and enhance the digital ecosystem for PD digital servicing. Ensuring all digital servicing journeys are compliant; supporting the identification, management, and resolution of any new risks as they emerge (and ownership where required) Translating digital strategy into leading change; supporting effective prioritisation of change (inc. pre-squad activity/ alignment) and execution (e.g. through Agile, other change management frameworks), including s/holder engagement, risk management, communication. Delivering increased levels of digital customer engagement and customer lifetime value, from point of acquisition. We need you to have Expertise in creating, mobilising & delivering improvements in customer experience Strong influencing, collaboration, and communication skills at all levels, including ability to provide sound recommendations to Leadership Team members Ability to translate complex information into a clear and coherent format for control, reporting and decision-making purposes and rapid identification of key issues, themes, and trends. Experience in leading change in an Agile environment Experience of Retail Banking It's a bonus if you have but not essential Experience working in or around IT development and delivery Understanding of Personal Banking processes, product set and commercial drivers Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more. Up to five extra paid well-being days per year . 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. Market-leading pension. Free private medical cover, income protection and life assurance. Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. And there's no waiting around, you'll enjoy these benefits from day one. Feeling insatiably curious about this role? If we're lucky to receive a lot of interest, we may close the advert early and would hate you to miss out. We're all about helping you Live a Life More Virgin , so happy to talk flexible working with you. Say hello to Virgin Money We're making great strides towards achieving our ambition of becoming the UK's best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we re a workforce to be reckoned with. We're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We're customer obsessed and work tirelessly to create positive experiences for our millions of customers and deliver on our purpose, 'Making You Happier About Money.' Our customer centric culture means that we're able to do banking differently and by innovating and working together we can make a real difference. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work. Be yourself at Virgin Money Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Now the legal bit Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.
Jun 30, 2025
Full time
Business Unit: Personal Banking, Retail Banking Salary Range: £73,000 - £95,000 per annum + red-hot benefits Location : UK Hybrid, with travel to Glasgow / Newcastle / London Contract Type: Permanent Full Time Our Team An exciting opportunity exists for a Senior Manager to join our Personal Digital Leadership team. In this role you'll be instrumental in driving excellence across our digital customer journeys for our Personal Current Account and Personal Deposit Products. You will own, evolve and implement the proposition and roadmap for digital servicing, customer experience, and deepening customer value alongside continuous improvement of day to day digital performance. This role covers leadership of our Personal Digital Tribe that develops and maintains our Personal Banking Apps and Internet Banking (and a lot more ). You'll work with colleagues across the Bank identifying new opportunities to develop the customer journeys and reduce friction in our banking experiences to drive improvements. Feel what customers feel and be part of the team at the very front of our digital experience. Exciting stuff, right? What you'll be doing Leading the development and execution of a strategic roadmap to digitise service and customer experiences, driving enhanced CX, cost-to-serve and retention and deepening of customer relationships. Own and evolve the digital servicing proposition, aligned to PD strategy, setting out the vision, orchestrating the choices and decisions, through to roadmap development and implementation (including RiB, Mobile apps and our digital ecosystems). Continuous development & improvement of digital servicing and 'deepening' capabilities, informed by digital servicing performance, CX insights, competitor analysis, segmentation and propositional development - in order to achieve customer and commercial outcomes Scanning externally for new opportunities to develop and enhance the digital ecosystem for PD digital servicing. Ensuring all digital servicing journeys are compliant; supporting the identification, management, and resolution of any new risks as they emerge (and ownership where required) Translating digital strategy into leading change; supporting effective prioritisation of change (inc. pre-squad activity/ alignment) and execution (e.g. through Agile, other change management frameworks), including s/holder engagement, risk management, communication. Delivering increased levels of digital customer engagement and customer lifetime value, from point of acquisition. We need you to have Expertise in creating, mobilising & delivering improvements in customer experience Strong influencing, collaboration, and communication skills at all levels, including ability to provide sound recommendations to Leadership Team members Ability to translate complex information into a clear and coherent format for control, reporting and decision-making purposes and rapid identification of key issues, themes, and trends. Experience in leading change in an Agile environment Experience of Retail Banking It's a bonus if you have but not essential Experience working in or around IT development and delivery Understanding of Personal Banking processes, product set and commercial drivers Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more. Up to five extra paid well-being days per year . 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. Market-leading pension. Free private medical cover, income protection and life assurance. Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. And there's no waiting around, you'll enjoy these benefits from day one. Feeling insatiably curious about this role? If we're lucky to receive a lot of interest, we may close the advert early and would hate you to miss out. We're all about helping you Live a Life More Virgin , so happy to talk flexible working with you. Say hello to Virgin Money We're making great strides towards achieving our ambition of becoming the UK's best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we re a workforce to be reckoned with. We're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We're customer obsessed and work tirelessly to create positive experiences for our millions of customers and deliver on our purpose, 'Making You Happier About Money.' Our customer centric culture means that we're able to do banking differently and by innovating and working together we can make a real difference. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work. Be yourself at Virgin Money Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Now the legal bit Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.
Business Unit: Personal Banking, Retail Banking Salary Range: £73,000 - £95,000 per annum + red-hot benefits Location : UK Hybrid, with travel to Glasgow / Newcastle / London Contract Type: Permanent Full Time Our Team An exciting opportunity exists for a Senior Manager to join our Personal Digital Leadership team. In this role you'll be instrumental in driving excellence across our digital customer journeys for our Personal Current Account and Personal Deposit Products. You will own, evolve and implement the proposition and roadmap for digital servicing, customer experience, and deepening customer value alongside continuous improvement of day to day digital performance. This role covers leadership of our Personal Digital Tribe that develops and maintains our Personal Banking Apps and Internet Banking (and a lot more ). You'll work with colleagues across the Bank identifying new opportunities to develop the customer journeys and reduce friction in our banking experiences to drive improvements. Feel what customers feel and be part of the team at the very front of our digital experience. Exciting stuff, right? What you'll be doing Leading the development and execution of a strategic roadmap to digitise service and customer experiences, driving enhanced CX, cost-to-serve and retention and deepening of customer relationships. Own and evolve the digital servicing proposition, aligned to PD strategy, setting out the vision, orchestrating the choices and decisions, through to roadmap development and implementation (including RiB, Mobile apps and our digital ecosystems). Continuous development & improvement of digital servicing and 'deepening' capabilities, informed by digital servicing performance, CX insights, competitor analysis, segmentation and propositional development - in order to achieve customer and commercial outcomes Scanning externally for new opportunities to develop and enhance the digital ecosystem for PD digital servicing. Ensuring all digital servicing journeys are compliant; supporting the identification, management, and resolution of any new risks as they emerge (and ownership where required) Translating digital strategy into leading change; supporting effective prioritisation of change (inc. pre-squad activity/ alignment) and execution (e.g. through Agile, other change management frameworks), including s/holder engagement, risk management, communication. Delivering increased levels of digital customer engagement and customer lifetime value, from point of acquisition. We need you to have Expertise in creating, mobilising & delivering improvements in customer experience Strong influencing, collaboration, and communication skills at all levels, including ability to provide sound recommendations to Leadership Team members Ability to translate complex information into a clear and coherent format for control, reporting and decision-making purposes and rapid identification of key issues, themes, and trends. Experience in leading change in an Agile environment Experience of Retail Banking It's a bonus if you have but not essential Experience working in or around IT development and delivery Understanding of Personal Banking processes, product set and commercial drivers Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more. Up to five extra paid well-being days per year . 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. Market-leading pension. Free private medical cover, income protection and life assurance. Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. And there's no waiting around, you'll enjoy these benefits from day one. Feeling insatiably curious about this role? If we're lucky to receive a lot of interest, we may close the advert early and would hate you to miss out. We're all about helping you Live a Life More Virgin , so happy to talk flexible working with you. Say hello to Virgin Money We're making great strides towards achieving our ambition of becoming the UK's best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we re a workforce to be reckoned with. We're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We're customer obsessed and work tirelessly to create positive experiences for our millions of customers and deliver on our purpose, 'Making You Happier About Money.' Our customer centric culture means that we're able to do banking differently and by innovating and working together we can make a real difference. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work. Be yourself at Virgin Money Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Now the legal bit Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.
Jun 30, 2025
Full time
Business Unit: Personal Banking, Retail Banking Salary Range: £73,000 - £95,000 per annum + red-hot benefits Location : UK Hybrid, with travel to Glasgow / Newcastle / London Contract Type: Permanent Full Time Our Team An exciting opportunity exists for a Senior Manager to join our Personal Digital Leadership team. In this role you'll be instrumental in driving excellence across our digital customer journeys for our Personal Current Account and Personal Deposit Products. You will own, evolve and implement the proposition and roadmap for digital servicing, customer experience, and deepening customer value alongside continuous improvement of day to day digital performance. This role covers leadership of our Personal Digital Tribe that develops and maintains our Personal Banking Apps and Internet Banking (and a lot more ). You'll work with colleagues across the Bank identifying new opportunities to develop the customer journeys and reduce friction in our banking experiences to drive improvements. Feel what customers feel and be part of the team at the very front of our digital experience. Exciting stuff, right? What you'll be doing Leading the development and execution of a strategic roadmap to digitise service and customer experiences, driving enhanced CX, cost-to-serve and retention and deepening of customer relationships. Own and evolve the digital servicing proposition, aligned to PD strategy, setting out the vision, orchestrating the choices and decisions, through to roadmap development and implementation (including RiB, Mobile apps and our digital ecosystems). Continuous development & improvement of digital servicing and 'deepening' capabilities, informed by digital servicing performance, CX insights, competitor analysis, segmentation and propositional development - in order to achieve customer and commercial outcomes Scanning externally for new opportunities to develop and enhance the digital ecosystem for PD digital servicing. Ensuring all digital servicing journeys are compliant; supporting the identification, management, and resolution of any new risks as they emerge (and ownership where required) Translating digital strategy into leading change; supporting effective prioritisation of change (inc. pre-squad activity/ alignment) and execution (e.g. through Agile, other change management frameworks), including s/holder engagement, risk management, communication. Delivering increased levels of digital customer engagement and customer lifetime value, from point of acquisition. We need you to have Expertise in creating, mobilising & delivering improvements in customer experience Strong influencing, collaboration, and communication skills at all levels, including ability to provide sound recommendations to Leadership Team members Ability to translate complex information into a clear and coherent format for control, reporting and decision-making purposes and rapid identification of key issues, themes, and trends. Experience in leading change in an Agile environment Experience of Retail Banking It's a bonus if you have but not essential Experience working in or around IT development and delivery Understanding of Personal Banking processes, product set and commercial drivers Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more. Up to five extra paid well-being days per year . 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. Market-leading pension. Free private medical cover, income protection and life assurance. Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. And there's no waiting around, you'll enjoy these benefits from day one. Feeling insatiably curious about this role? If we're lucky to receive a lot of interest, we may close the advert early and would hate you to miss out. We're all about helping you Live a Life More Virgin , so happy to talk flexible working with you. Say hello to Virgin Money We're making great strides towards achieving our ambition of becoming the UK's best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we re a workforce to be reckoned with. We're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We're customer obsessed and work tirelessly to create positive experiences for our millions of customers and deliver on our purpose, 'Making You Happier About Money.' Our customer centric culture means that we're able to do banking differently and by innovating and working together we can make a real difference. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work. Be yourself at Virgin Money Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Now the legal bit Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.
Role: Growth Strategist Function: Growth Strategy, Performance Media Buying, Creative Reports to: Head of Growth Location: Remote-first (UK-based), with optional access to a London, Leeds or Manchester office. Seniority Level: Mid-Senior Salary: £45,000 - £55,000 + Performance Bonus About Us Founded by Olly Hudson and Joe Marston, Soar With Us is one of the fastest-growing advertising agencies for e-commerce brands in the UK. We're built on the core values of collaboration, innovation, and accountability. With a team of over 40 A-Players, we profitably spent more than £250m on Meta, Google, and TikTok ads in 2024, helping brands like The Essence Vault, Art of Football, and Bee Inspired scale rapidly. As a Growth Strategist, you'll play a critical role in shaping the growth journey of our clients. You'll be the link between data, creative, and performance, using insights to fuel strategic decisions and deliver exceptional client outcomes. This is a high-impact role for someone who thrives on data, creativity, and rapid problem-solving. Our Values At Soar With Us, our values define how we work, make decisions, and build lasting client relationships: Extreme Ownership: Taking responsibility for every outcome within your control. Radical Curiosity: Challenging assumptions and exploring what's next to drive smarter, more innovative results. Kind Candour: Saying what needs to be said with honesty, empathy, and purpose. Client-Centricity: Thinking like owners, acting in our clients' best interests, always. As a Growth Strategist at Soar With Us, you'll take ownership of client growth, transforming data-driven insights into impactful strategies that drive revenue and customer acquisition. You'll be the link between creative direction and performance, ensuring every campaign is both strategically sound and operationally effective. Your role will span from high-level planning to on-the-ground execution, providing a complete growth solution for your clients. Growth Strategy and Planning: Develop comprehensive 12-month growth roadmaps, aligning creative, performance, and financial goals. Use the Growth Xcelerator to set ambitious, data-backed KPIs for revenue growth and customer acquisition. Conduct in-depth market research and competitive analysis to identify high-potential growth opportunities. Regularly review and adapt strategies based on performance data and client goals. POD Leadership and Collaboration: Lead a cross-functional Performance Operating Division (POD), coordinating efforts between Account Managers, Media Buyers, and Creative Strategists. Drive alignment across teams to ensure consistent messaging, creative quality, and data-driven decision-making. Act as the strategic anchor within the POD, setting direction and ensuring everyone is working towards the same client outcomes. Data-Driven Optimisation: Use platforms like Shopify, Triple Whale, and ad account analytics to monitor performance, identify trends, and make real-time optimisations. Transform raw data into actionable insights, guiding creative adjustments and media strategy refinements. Regularly assess the health of client accounts, ensuring that targets for ROAS, CAC, and customer LTV are consistently met or exceeded. Client Communication and Relationship Building: Build strong, trust-based relationships with clients, acting as their primary strategic advisor. Present clear, data-backed insights and growth recommendations, ensuring clients understand the impact of your work. Provide regular performance updates, helping clients connect day-to-day tactics with long-term growth goals. Creative Collaboration: Partner closely with creatives to develop impactful, conversion-focused campaigns that align with strategic goals. Use data to refine creative direction, ensuring every asset is designed to drive measurable results. What Success Looks Like 6 Months: Consistently driving profitable growth for client accounts. Building strong relationships within your POD, driving effective collaboration. Developing repeatable workflows for creative and performance strategy alignment. 12 Months: Trusted with high-value clients, known for strategic impact and growth results. Created best-in-class workflow structures, driving exceptional client outcomes. Potential to step up to Senior Growth Strategist, leading larger teams and complex accounts. 24 Months: Recognised as a key leader in growth strategy within the agency. Managing some of the largest and most complex accounts, delivering industry-leading results. Potential to advance into roles like Lead Growth Strategist or Head of Growth Strategy, shaping the agency's overall approach to client success. You Ownership mentality: you win or learn, you never blame. Proactive, solutions-driven, and resilient under pressure. Attention to detail is second nature to you. Confident relationship-builder with strong communication skills. Ability to self-manage priorities in a fast-paced agency environment. Skills & Experience: Minimum 3 years of hands-on experience managing paid media campaigns on Meta or Google. Deep understanding of Acquisition channels, landing pages, e-commerce best practices, and growth levers. Proven track record in producing accurate forecasts and data-driven strategies. Strong grasp of creative ideation, data-backed execution, and performance analysis. Clear, confident communicator with a talent for simplifying complex ideas. Experience leading cross-functional teams, aligning creative and media strategies for maximum impact. High proficiency in Shopify, Triple Whale, and other E-commerce analytics tools. Long-Term Holiday Scheme: 25 days annual leave, including your birthday off and additional days for long-term service. Life Insurance: Financial security for your loved ones, including Smart Health services for 24/7 health and wellbeing support. Private Health Insurance: Comprehensive cover with rewards and wellness perks after 6 months of service. Cash Plan: Reimbursement for routine healthcare expenses, including dental, optical, and physiotherapy. Company Pension: Auto-enrolment scheme with employer contributions for your long-term financial stability. Professional Development: Access to resources and courses for ongoing skill growth. End of Year Bonus Scheme: Performance-based rewards for high achievers. Kudos System: Peer recognition platform to celebrate great work. Remote or Hybrid Working: Flexibility to work remotely, in-office, or a mix of both. Working Abroad Scheme: The opportunity to work from abroad for up to 30 days at a time
Jun 30, 2025
Full time
Role: Growth Strategist Function: Growth Strategy, Performance Media Buying, Creative Reports to: Head of Growth Location: Remote-first (UK-based), with optional access to a London, Leeds or Manchester office. Seniority Level: Mid-Senior Salary: £45,000 - £55,000 + Performance Bonus About Us Founded by Olly Hudson and Joe Marston, Soar With Us is one of the fastest-growing advertising agencies for e-commerce brands in the UK. We're built on the core values of collaboration, innovation, and accountability. With a team of over 40 A-Players, we profitably spent more than £250m on Meta, Google, and TikTok ads in 2024, helping brands like The Essence Vault, Art of Football, and Bee Inspired scale rapidly. As a Growth Strategist, you'll play a critical role in shaping the growth journey of our clients. You'll be the link between data, creative, and performance, using insights to fuel strategic decisions and deliver exceptional client outcomes. This is a high-impact role for someone who thrives on data, creativity, and rapid problem-solving. Our Values At Soar With Us, our values define how we work, make decisions, and build lasting client relationships: Extreme Ownership: Taking responsibility for every outcome within your control. Radical Curiosity: Challenging assumptions and exploring what's next to drive smarter, more innovative results. Kind Candour: Saying what needs to be said with honesty, empathy, and purpose. Client-Centricity: Thinking like owners, acting in our clients' best interests, always. As a Growth Strategist at Soar With Us, you'll take ownership of client growth, transforming data-driven insights into impactful strategies that drive revenue and customer acquisition. You'll be the link between creative direction and performance, ensuring every campaign is both strategically sound and operationally effective. Your role will span from high-level planning to on-the-ground execution, providing a complete growth solution for your clients. Growth Strategy and Planning: Develop comprehensive 12-month growth roadmaps, aligning creative, performance, and financial goals. Use the Growth Xcelerator to set ambitious, data-backed KPIs for revenue growth and customer acquisition. Conduct in-depth market research and competitive analysis to identify high-potential growth opportunities. Regularly review and adapt strategies based on performance data and client goals. POD Leadership and Collaboration: Lead a cross-functional Performance Operating Division (POD), coordinating efforts between Account Managers, Media Buyers, and Creative Strategists. Drive alignment across teams to ensure consistent messaging, creative quality, and data-driven decision-making. Act as the strategic anchor within the POD, setting direction and ensuring everyone is working towards the same client outcomes. Data-Driven Optimisation: Use platforms like Shopify, Triple Whale, and ad account analytics to monitor performance, identify trends, and make real-time optimisations. Transform raw data into actionable insights, guiding creative adjustments and media strategy refinements. Regularly assess the health of client accounts, ensuring that targets for ROAS, CAC, and customer LTV are consistently met or exceeded. Client Communication and Relationship Building: Build strong, trust-based relationships with clients, acting as their primary strategic advisor. Present clear, data-backed insights and growth recommendations, ensuring clients understand the impact of your work. Provide regular performance updates, helping clients connect day-to-day tactics with long-term growth goals. Creative Collaboration: Partner closely with creatives to develop impactful, conversion-focused campaigns that align with strategic goals. Use data to refine creative direction, ensuring every asset is designed to drive measurable results. What Success Looks Like 6 Months: Consistently driving profitable growth for client accounts. Building strong relationships within your POD, driving effective collaboration. Developing repeatable workflows for creative and performance strategy alignment. 12 Months: Trusted with high-value clients, known for strategic impact and growth results. Created best-in-class workflow structures, driving exceptional client outcomes. Potential to step up to Senior Growth Strategist, leading larger teams and complex accounts. 24 Months: Recognised as a key leader in growth strategy within the agency. Managing some of the largest and most complex accounts, delivering industry-leading results. Potential to advance into roles like Lead Growth Strategist or Head of Growth Strategy, shaping the agency's overall approach to client success. You Ownership mentality: you win or learn, you never blame. Proactive, solutions-driven, and resilient under pressure. Attention to detail is second nature to you. Confident relationship-builder with strong communication skills. Ability to self-manage priorities in a fast-paced agency environment. Skills & Experience: Minimum 3 years of hands-on experience managing paid media campaigns on Meta or Google. Deep understanding of Acquisition channels, landing pages, e-commerce best practices, and growth levers. Proven track record in producing accurate forecasts and data-driven strategies. Strong grasp of creative ideation, data-backed execution, and performance analysis. Clear, confident communicator with a talent for simplifying complex ideas. Experience leading cross-functional teams, aligning creative and media strategies for maximum impact. High proficiency in Shopify, Triple Whale, and other E-commerce analytics tools. Long-Term Holiday Scheme: 25 days annual leave, including your birthday off and additional days for long-term service. Life Insurance: Financial security for your loved ones, including Smart Health services for 24/7 health and wellbeing support. Private Health Insurance: Comprehensive cover with rewards and wellness perks after 6 months of service. Cash Plan: Reimbursement for routine healthcare expenses, including dental, optical, and physiotherapy. Company Pension: Auto-enrolment scheme with employer contributions for your long-term financial stability. Professional Development: Access to resources and courses for ongoing skill growth. End of Year Bonus Scheme: Performance-based rewards for high achievers. Kudos System: Peer recognition platform to celebrate great work. Remote or Hybrid Working: Flexibility to work remotely, in-office, or a mix of both. Working Abroad Scheme: The opportunity to work from abroad for up to 30 days at a time
Business Unit: Personal Banking, Retail Banking Salary Range: £73,000 - £95,000 per annum + red-hot benefits Location : UK Hybrid, with travel to Glasgow / Newcastle / London Contract Type: Permanent Full Time Our Team An exciting opportunity exists for a Senior Manager to join our Personal Digital Leadership team. This role will cover activity within the Personal Digital Tribe alongside support for the wider Personal Digital Dept and enterprise initiatives, covering product, acquisition and CX. Within Tribe, you'll be instrumental in driving excellence in our Digital Onboarding Journeys and associated sales conversion rate for our Personal Current Account and Personal Deposit Products. You'll work with colleagues across the Bank identifying new opportunities to develop the customer journeys and reduce friction in our onboarding experiences to drive acquisition. Feel what customers feel and be part of the team at the very front of our digital experience. Exciting stuff, right? What you'll be doing Leading the development and execution of a strategic roadmap to digitise PD product onboarding journeys, to support achievement of wider Personal Digital and Retail Bank strategy (including growth, efficiency and CX imperatives). Continuous development & improvement of digital acquisition capabilities, informed by trading performance, CX insights, competitor analysis and propositional development - in order to achieve customer and commercial (outcomes. Owning and developing digital performance & CX insights to identify, prioritise and measure improvement opportunities. Ensuring all digital acquisition journeys are compliant; supporting the identification, management and resolution of any new risks as they emerge (and ownership where required) Working closely with Unsecured Lending and Business Banking to ensure alignment of product and propositional development to optimise achievement of strategic outcomes. Provide commercial leadership across programmes and initiatives as required We need you to have Expertise in creating, mobilising & delivering improvements in customer experience Strong influencing, collaboration, and communication skills at all levels, including ability to provide sound recommendations to Leadership Team members Ability to translate complex information into a clear and coherent format for control, reporting and decision-making purposes and rapid identification of key issues, themes, and trends. Experience in leading change in an Agile environment Experience of Retail Banking It's a bonus if you have but not essential Experience working in or around IT development and delivery Understanding of Personal Banking processes, product set and commercial drivers Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more. Up to five extra paid well-being days per year . 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. Market-leading pension. Free private medical cover, income protection and life assurance. Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. And there's no waiting around, you'll enjoy these benefits from day one. If we're lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible. Say hello to Virgin Money Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose ; Banking but fairer, more rewarding and for the good of society. With us, you'll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider. Be yourself at Virgin Money At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking - but fairer, more rewarding, and for the good of society. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants. Now the legal bit Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.
Jun 30, 2025
Full time
Business Unit: Personal Banking, Retail Banking Salary Range: £73,000 - £95,000 per annum + red-hot benefits Location : UK Hybrid, with travel to Glasgow / Newcastle / London Contract Type: Permanent Full Time Our Team An exciting opportunity exists for a Senior Manager to join our Personal Digital Leadership team. This role will cover activity within the Personal Digital Tribe alongside support for the wider Personal Digital Dept and enterprise initiatives, covering product, acquisition and CX. Within Tribe, you'll be instrumental in driving excellence in our Digital Onboarding Journeys and associated sales conversion rate for our Personal Current Account and Personal Deposit Products. You'll work with colleagues across the Bank identifying new opportunities to develop the customer journeys and reduce friction in our onboarding experiences to drive acquisition. Feel what customers feel and be part of the team at the very front of our digital experience. Exciting stuff, right? What you'll be doing Leading the development and execution of a strategic roadmap to digitise PD product onboarding journeys, to support achievement of wider Personal Digital and Retail Bank strategy (including growth, efficiency and CX imperatives). Continuous development & improvement of digital acquisition capabilities, informed by trading performance, CX insights, competitor analysis and propositional development - in order to achieve customer and commercial (outcomes. Owning and developing digital performance & CX insights to identify, prioritise and measure improvement opportunities. Ensuring all digital acquisition journeys are compliant; supporting the identification, management and resolution of any new risks as they emerge (and ownership where required) Working closely with Unsecured Lending and Business Banking to ensure alignment of product and propositional development to optimise achievement of strategic outcomes. Provide commercial leadership across programmes and initiatives as required We need you to have Expertise in creating, mobilising & delivering improvements in customer experience Strong influencing, collaboration, and communication skills at all levels, including ability to provide sound recommendations to Leadership Team members Ability to translate complex information into a clear and coherent format for control, reporting and decision-making purposes and rapid identification of key issues, themes, and trends. Experience in leading change in an Agile environment Experience of Retail Banking It's a bonus if you have but not essential Experience working in or around IT development and delivery Understanding of Personal Banking processes, product set and commercial drivers Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more. Up to five extra paid well-being days per year . 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. Market-leading pension. Free private medical cover, income protection and life assurance. Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. And there's no waiting around, you'll enjoy these benefits from day one. If we're lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible. Say hello to Virgin Money Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose ; Banking but fairer, more rewarding and for the good of society. With us, you'll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider. Be yourself at Virgin Money At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking - but fairer, more rewarding, and for the good of society. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants. Now the legal bit Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.
Business Unit: Personal Banking, Retail Banking Salary Range: £73,000 - £95,000 per annum + red-hot benefits Location : UK Hybrid, with travel to Glasgow / Newcastle / London Contract Type: Permanent Full Time Our Team An exciting opportunity exists for a Senior Manager to join our Personal Digital Leadership team. In this role you'll be instrumental in driving excellence across our digital customer journeys for our Personal Current Account and Personal Deposit Products. You will own, evolve and implement the proposition and roadmap for digital servicing, customer experience, and deepening customer value alongside continuous improvement of day to day digital performance. This role covers leadership of our Personal Digital Tribe that develops and maintains our Personal Banking Apps and Internet Banking (and a lot more ). You'll work with colleagues across the Bank identifying new opportunities to develop the customer journeys and reduce friction in our banking experiences to drive improvements. Feel what customers feel and be part of the team at the very front of our digital experience. Exciting stuff, right? What you'll be doing Leading the development and execution of a strategic roadmap to digitise service and customer experiences, driving enhanced CX, cost-to-serve and retention and deepening of customer relationships. Own and evolve the digital servicing proposition, aligned to PD strategy, setting out the vision, orchestrating the choices and decisions, through to roadmap development and implementation (including RiB, Mobile apps and our digital ecosystems). Continuous development & improvement of digital servicing and 'deepening' capabilities, informed by digital servicing performance, CX insights, competitor analysis, segmentation and propositional development - in order to achieve customer and commercial outcomes Scanning externally for new opportunities to develop and enhance the digital ecosystem for PD digital servicing. Ensuring all digital servicing journeys are compliant; supporting the identification, management, and resolution of any new risks as they emerge (and ownership where required) Translating digital strategy into leading change; supporting effective prioritisation of change (inc. pre-squad activity/ alignment) and execution (e.g. through Agile, other change management frameworks), including s/holder engagement, risk management, communication. Delivering increased levels of digital customer engagement and customer lifetime value, from point of acquisition. We need you to have Expertise in creating, mobilising & delivering improvements in customer experience Strong influencing, collaboration, and communication skills at all levels, including ability to provide sound recommendations to Leadership Team members Ability to translate complex information into a clear and coherent format for control, reporting and decision-making purposes and rapid identification of key issues, themes, and trends. Experience in leading change in an Agile environment Experience of Retail Banking It's a bonus if you have but not essential Experience working in or around IT development and delivery Understanding of Personal Banking processes, product set and commercial drivers Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more. Up to five extra paid well-being days per year . 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. Market-leading pension. Free private medical cover, income protection and life assurance. Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. And there's no waiting around, you'll enjoy these benefits from day one. Feeling insatiably curious about this role? If we're lucky to receive a lot of interest, we may close the advert early and would hate you to miss out. We're all about helping you Live a Life More Virgin , so happy to talk flexible working with you. Say hello to Virgin Money We're making great strides towards achieving our ambition of becoming the UK's best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we re a workforce to be reckoned with. We're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We're customer obsessed and work tirelessly to create positive experiences for our millions of customers and deliver on our purpose, 'Making You Happier About Money.' Our customer centric culture means that we're able to do banking differently and by innovating and working together we can make a real difference. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work. Be yourself at Virgin Money Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Now the legal bit Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.
Jun 30, 2025
Full time
Business Unit: Personal Banking, Retail Banking Salary Range: £73,000 - £95,000 per annum + red-hot benefits Location : UK Hybrid, with travel to Glasgow / Newcastle / London Contract Type: Permanent Full Time Our Team An exciting opportunity exists for a Senior Manager to join our Personal Digital Leadership team. In this role you'll be instrumental in driving excellence across our digital customer journeys for our Personal Current Account and Personal Deposit Products. You will own, evolve and implement the proposition and roadmap for digital servicing, customer experience, and deepening customer value alongside continuous improvement of day to day digital performance. This role covers leadership of our Personal Digital Tribe that develops and maintains our Personal Banking Apps and Internet Banking (and a lot more ). You'll work with colleagues across the Bank identifying new opportunities to develop the customer journeys and reduce friction in our banking experiences to drive improvements. Feel what customers feel and be part of the team at the very front of our digital experience. Exciting stuff, right? What you'll be doing Leading the development and execution of a strategic roadmap to digitise service and customer experiences, driving enhanced CX, cost-to-serve and retention and deepening of customer relationships. Own and evolve the digital servicing proposition, aligned to PD strategy, setting out the vision, orchestrating the choices and decisions, through to roadmap development and implementation (including RiB, Mobile apps and our digital ecosystems). Continuous development & improvement of digital servicing and 'deepening' capabilities, informed by digital servicing performance, CX insights, competitor analysis, segmentation and propositional development - in order to achieve customer and commercial outcomes Scanning externally for new opportunities to develop and enhance the digital ecosystem for PD digital servicing. Ensuring all digital servicing journeys are compliant; supporting the identification, management, and resolution of any new risks as they emerge (and ownership where required) Translating digital strategy into leading change; supporting effective prioritisation of change (inc. pre-squad activity/ alignment) and execution (e.g. through Agile, other change management frameworks), including s/holder engagement, risk management, communication. Delivering increased levels of digital customer engagement and customer lifetime value, from point of acquisition. We need you to have Expertise in creating, mobilising & delivering improvements in customer experience Strong influencing, collaboration, and communication skills at all levels, including ability to provide sound recommendations to Leadership Team members Ability to translate complex information into a clear and coherent format for control, reporting and decision-making purposes and rapid identification of key issues, themes, and trends. Experience in leading change in an Agile environment Experience of Retail Banking It's a bonus if you have but not essential Experience working in or around IT development and delivery Understanding of Personal Banking processes, product set and commercial drivers Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more. Up to five extra paid well-being days per year . 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. Market-leading pension. Free private medical cover, income protection and life assurance. Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. And there's no waiting around, you'll enjoy these benefits from day one. Feeling insatiably curious about this role? If we're lucky to receive a lot of interest, we may close the advert early and would hate you to miss out. We're all about helping you Live a Life More Virgin , so happy to talk flexible working with you. Say hello to Virgin Money We're making great strides towards achieving our ambition of becoming the UK's best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we re a workforce to be reckoned with. We're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We're customer obsessed and work tirelessly to create positive experiences for our millions of customers and deliver on our purpose, 'Making You Happier About Money.' Our customer centric culture means that we're able to do banking differently and by innovating and working together we can make a real difference. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work. Be yourself at Virgin Money Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Now the legal bit Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.
Business Unit / Team: Chief Operating Office, Customer Services Salary range: £32,800 - £49,200 DOE + red-hot benefits Location: Coventry Contract Type: Permanent, 35 Hours Full Time Our Team The core role of our Leaders is to deliver the very best performance through their people by keeping our Purpose, Strategic Aims and Values & Behaviours at the heart of all they do whilst developing their team with stretching goals to build capability and ambition. A brilliant opportunity has arisen in our Branch network for a Branch Manager in our Coventry Branch. Our Branches are our front line, where we meet our customers and help them every single day. We pride ourselves on creating an amazing customer experience. You'll have the drive to deliver results and continually look to improve branch performance and effectiveness. You will coach, develop and manage colleagues, enabling them to achieve objectives and personal goals. To succeed you'll need to be able to demonstrate the ability to motivate others, challenge colleagues to continually improve and strive to fulfil their potential and achieve things they never thought possible. Above all, we're looking for someone who is comfortable operating in a digitally-led environment with an aptitude for technology and the confidence to show others how. Your self-motivation, positive and enthusiastic 'can do' attitude sets you apart from the rest and your ability to be flexible and adaptable knows no limit. What you'll be doing • Supporting your team to create a superior customer experience • As a Virgin Money ambassador, you'll drive the culture and embed by our Purpose principles ensuring that our people display the values, behaviours and actions required to help customers be Happier about Money • Responsible for the overall performance of the Branch, and contribution to the Personal Distribution and Area goals, which will be both challenging and immensely rewarding • Motivating and leading your team is a big part of this role to ensure you create sustainable returns, by doing the right thing, treating customers fairly, and developing your people to reach their full potential in our ever-changing Digital world • Taking responsibility, as we're a regulated organisation, we need you to work within the appropriate policies and procedures to keep our customers and business safe • Working as part of a large diverse team in a modern and comfortable environment where everyone works together to make a difference in our local community • Using your strong leadership, as well as your drive and direction to grow strong and ensure your team provide the very best experience to your customers • Part of the area leadership team and your contribution will not only be valued but also aid you in your own personal development We need you to have • Strong people leadership and coaching skills, with a proven track record of success • A passion for exceptional customer experience, gained in a retail banking environment • Superb communication and listening skills, and general ability to impress with your professional manner and actions • The passion to be a Virgin Money ambassador, driving culture, our Purpose and our values • SME knowledge of our retail products and services as well as our digital tools • The ability to manage and communicate change effectively whilst driving all activities through our Purpose Lens • A flexible working approach to suit customer needs and business demands. • Experience of managing a successful team delivering to deadlines, targets as well as team and company goals Red Hot Rewards • Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more. • Up to five extra paid well-being days per year. • 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. • Market-leading pension. • Free private medical cover, income protection and life assurance. • Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. And there's no waiting around, you'll enjoy these benefits from day one. If we're lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible. Say hello to Virgin Money Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose; Banking but fairer, more rewarding and for the good of society . With us, you'll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider. Be yourself at Virgin Money At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking - but fairer, more rewarding, and for the good of society . We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants. Now the legal bit Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.
Jun 30, 2025
Full time
Business Unit / Team: Chief Operating Office, Customer Services Salary range: £32,800 - £49,200 DOE + red-hot benefits Location: Coventry Contract Type: Permanent, 35 Hours Full Time Our Team The core role of our Leaders is to deliver the very best performance through their people by keeping our Purpose, Strategic Aims and Values & Behaviours at the heart of all they do whilst developing their team with stretching goals to build capability and ambition. A brilliant opportunity has arisen in our Branch network for a Branch Manager in our Coventry Branch. Our Branches are our front line, where we meet our customers and help them every single day. We pride ourselves on creating an amazing customer experience. You'll have the drive to deliver results and continually look to improve branch performance and effectiveness. You will coach, develop and manage colleagues, enabling them to achieve objectives and personal goals. To succeed you'll need to be able to demonstrate the ability to motivate others, challenge colleagues to continually improve and strive to fulfil their potential and achieve things they never thought possible. Above all, we're looking for someone who is comfortable operating in a digitally-led environment with an aptitude for technology and the confidence to show others how. Your self-motivation, positive and enthusiastic 'can do' attitude sets you apart from the rest and your ability to be flexible and adaptable knows no limit. What you'll be doing • Supporting your team to create a superior customer experience • As a Virgin Money ambassador, you'll drive the culture and embed by our Purpose principles ensuring that our people display the values, behaviours and actions required to help customers be Happier about Money • Responsible for the overall performance of the Branch, and contribution to the Personal Distribution and Area goals, which will be both challenging and immensely rewarding • Motivating and leading your team is a big part of this role to ensure you create sustainable returns, by doing the right thing, treating customers fairly, and developing your people to reach their full potential in our ever-changing Digital world • Taking responsibility, as we're a regulated organisation, we need you to work within the appropriate policies and procedures to keep our customers and business safe • Working as part of a large diverse team in a modern and comfortable environment where everyone works together to make a difference in our local community • Using your strong leadership, as well as your drive and direction to grow strong and ensure your team provide the very best experience to your customers • Part of the area leadership team and your contribution will not only be valued but also aid you in your own personal development We need you to have • Strong people leadership and coaching skills, with a proven track record of success • A passion for exceptional customer experience, gained in a retail banking environment • Superb communication and listening skills, and general ability to impress with your professional manner and actions • The passion to be a Virgin Money ambassador, driving culture, our Purpose and our values • SME knowledge of our retail products and services as well as our digital tools • The ability to manage and communicate change effectively whilst driving all activities through our Purpose Lens • A flexible working approach to suit customer needs and business demands. • Experience of managing a successful team delivering to deadlines, targets as well as team and company goals Red Hot Rewards • Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more. • Up to five extra paid well-being days per year. • 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. • Market-leading pension. • Free private medical cover, income protection and life assurance. • Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. And there's no waiting around, you'll enjoy these benefits from day one. If we're lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible. Say hello to Virgin Money Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose; Banking but fairer, more rewarding and for the good of society . With us, you'll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider. Be yourself at Virgin Money At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking - but fairer, more rewarding, and for the good of society . We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants. Now the legal bit Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.
Business Unit: Personal Banking, Retail Banking Salary Range: £73,000 - £95,000 per annum + red-hot benefits Location : UK Hybrid, with travel to Glasgow / Newcastle / London Contract Type: Permanent Full Time Our Team An exciting opportunity exists for a Senior Manager to join our Personal Digital Leadership team. In this role you'll be instrumental in driving excellence across our digital customer journeys for our Personal Current Account and Personal Deposit Products. You will own, evolve and implement the proposition and roadmap for digital servicing, customer experience, and deepening customer value alongside continuous improvement of day to day digital performance. This role covers leadership of our Personal Digital Tribe that develops and maintains our Personal Banking Apps and Internet Banking (and a lot more ). You'll work with colleagues across the Bank identifying new opportunities to develop the customer journeys and reduce friction in our banking experiences to drive improvements. Feel what customers feel and be part of the team at the very front of our digital experience. Exciting stuff, right? What you'll be doing Leading the development and execution of a strategic roadmap to digitise service and customer experiences, driving enhanced CX, cost-to-serve and retention and deepening of customer relationships. Own and evolve the digital servicing proposition, aligned to PD strategy, setting out the vision, orchestrating the choices and decisions, through to roadmap development and implementation (including RiB, Mobile apps and our digital ecosystems). Continuous development & improvement of digital servicing and 'deepening' capabilities, informed by digital servicing performance, CX insights, competitor analysis, segmentation and propositional development - in order to achieve customer and commercial outcomes Scanning externally for new opportunities to develop and enhance the digital ecosystem for PD digital servicing. Ensuring all digital servicing journeys are compliant; supporting the identification, management, and resolution of any new risks as they emerge (and ownership where required) Translating digital strategy into leading change; supporting effective prioritisation of change (inc. pre-squad activity/ alignment) and execution (e.g. through Agile, other change management frameworks), including s/holder engagement, risk management, communication. Delivering increased levels of digital customer engagement and customer lifetime value, from point of acquisition. We need you to have Expertise in creating, mobilising & delivering improvements in customer experience Strong influencing, collaboration, and communication skills at all levels, including ability to provide sound recommendations to Leadership Team members Ability to translate complex information into a clear and coherent format for control, reporting and decision-making purposes and rapid identification of key issues, themes, and trends. Experience in leading change in an Agile environment Experience of Retail Banking It's a bonus if you have but not essential Experience working in or around IT development and delivery Understanding of Personal Banking processes, product set and commercial drivers Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more. Up to five extra paid well-being days per year . 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. Market-leading pension. Free private medical cover, income protection and life assurance. Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. And there's no waiting around, you'll enjoy these benefits from day one. Feeling insatiably curious about this role? If we're lucky to receive a lot of interest, we may close the advert early and would hate you to miss out. We're all about helping you Live a Life More Virgin , so happy to talk flexible working with you. Say hello to Virgin Money We're making great strides towards achieving our ambition of becoming the UK's best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we re a workforce to be reckoned with. We're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We're customer obsessed and work tirelessly to create positive experiences for our millions of customers and deliver on our purpose, 'Making You Happier About Money.' Our customer centric culture means that we're able to do banking differently and by innovating and working together we can make a real difference. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work. Be yourself at Virgin Money Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Now the legal bit Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.
Jun 30, 2025
Full time
Business Unit: Personal Banking, Retail Banking Salary Range: £73,000 - £95,000 per annum + red-hot benefits Location : UK Hybrid, with travel to Glasgow / Newcastle / London Contract Type: Permanent Full Time Our Team An exciting opportunity exists for a Senior Manager to join our Personal Digital Leadership team. In this role you'll be instrumental in driving excellence across our digital customer journeys for our Personal Current Account and Personal Deposit Products. You will own, evolve and implement the proposition and roadmap for digital servicing, customer experience, and deepening customer value alongside continuous improvement of day to day digital performance. This role covers leadership of our Personal Digital Tribe that develops and maintains our Personal Banking Apps and Internet Banking (and a lot more ). You'll work with colleagues across the Bank identifying new opportunities to develop the customer journeys and reduce friction in our banking experiences to drive improvements. Feel what customers feel and be part of the team at the very front of our digital experience. Exciting stuff, right? What you'll be doing Leading the development and execution of a strategic roadmap to digitise service and customer experiences, driving enhanced CX, cost-to-serve and retention and deepening of customer relationships. Own and evolve the digital servicing proposition, aligned to PD strategy, setting out the vision, orchestrating the choices and decisions, through to roadmap development and implementation (including RiB, Mobile apps and our digital ecosystems). Continuous development & improvement of digital servicing and 'deepening' capabilities, informed by digital servicing performance, CX insights, competitor analysis, segmentation and propositional development - in order to achieve customer and commercial outcomes Scanning externally for new opportunities to develop and enhance the digital ecosystem for PD digital servicing. Ensuring all digital servicing journeys are compliant; supporting the identification, management, and resolution of any new risks as they emerge (and ownership where required) Translating digital strategy into leading change; supporting effective prioritisation of change (inc. pre-squad activity/ alignment) and execution (e.g. through Agile, other change management frameworks), including s/holder engagement, risk management, communication. Delivering increased levels of digital customer engagement and customer lifetime value, from point of acquisition. We need you to have Expertise in creating, mobilising & delivering improvements in customer experience Strong influencing, collaboration, and communication skills at all levels, including ability to provide sound recommendations to Leadership Team members Ability to translate complex information into a clear and coherent format for control, reporting and decision-making purposes and rapid identification of key issues, themes, and trends. Experience in leading change in an Agile environment Experience of Retail Banking It's a bonus if you have but not essential Experience working in or around IT development and delivery Understanding of Personal Banking processes, product set and commercial drivers Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more. Up to five extra paid well-being days per year . 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. Market-leading pension. Free private medical cover, income protection and life assurance. Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. And there's no waiting around, you'll enjoy these benefits from day one. Feeling insatiably curious about this role? If we're lucky to receive a lot of interest, we may close the advert early and would hate you to miss out. We're all about helping you Live a Life More Virgin , so happy to talk flexible working with you. Say hello to Virgin Money We're making great strides towards achieving our ambition of becoming the UK's best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we re a workforce to be reckoned with. We're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We're customer obsessed and work tirelessly to create positive experiences for our millions of customers and deliver on our purpose, 'Making You Happier About Money.' Our customer centric culture means that we're able to do banking differently and by innovating and working together we can make a real difference. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work. Be yourself at Virgin Money Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Now the legal bit Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.
Business Unit: Personal Banking, Retail Banking Salary Range: £73,000 - £95,000 per annum + red-hot benefits Location : UK Hybrid, with travel to Glasgow / Newcastle / London Contract Type: Permanent Full Time Our Team An exciting opportunity exists for a Senior Manager to join our Personal Digital Leadership team. This role will cover activity within the Personal Digital Tribe alongside support for the wider Personal Digital Dept and enterprise initiatives, covering product, acquisition and CX. Within Tribe, you'll be instrumental in driving excellence in our Digital Onboarding Journeys and associated sales conversion rate for our Personal Current Account and Personal Deposit Products. You'll work with colleagues across the Bank identifying new opportunities to develop the customer journeys and reduce friction in our onboarding experiences to drive acquisition. Feel what customers feel and be part of the team at the very front of our digital experience. Exciting stuff, right? What you'll be doing Leading the development and execution of a strategic roadmap to digitise PD product onboarding journeys, to support achievement of wider Personal Digital and Retail Bank strategy (including growth, efficiency and CX imperatives). Continuous development & improvement of digital acquisition capabilities, informed by trading performance, CX insights, competitor analysis and propositional development - in order to achieve customer and commercial (outcomes. Owning and developing digital performance & CX insights to identify, prioritise and measure improvement opportunities. Ensuring all digital acquisition journeys are compliant; supporting the identification, management and resolution of any new risks as they emerge (and ownership where required) Working closely with Unsecured Lending and Business Banking to ensure alignment of product and propositional development to optimise achievement of strategic outcomes. Provide commercial leadership across programmes and initiatives as required We need you to have Expertise in creating, mobilising & delivering improvements in customer experience Strong influencing, collaboration, and communication skills at all levels, including ability to provide sound recommendations to Leadership Team members Ability to translate complex information into a clear and coherent format for control, reporting and decision-making purposes and rapid identification of key issues, themes, and trends. Experience in leading change in an Agile environment Experience of Retail Banking It's a bonus if you have but not essential Experience working in or around IT development and delivery Understanding of Personal Banking processes, product set and commercial drivers Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more. Up to five extra paid well-being days per year . 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. Market-leading pension. Free private medical cover, income protection and life assurance. Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. And there's no waiting around, you'll enjoy these benefits from day one. If we're lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible. Say hello to Virgin Money Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose ; Banking but fairer, more rewarding and for the good of society. With us, you'll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider. Be yourself at Virgin Money At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking - but fairer, more rewarding, and for the good of society. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants. Now the legal bit Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.
Jun 30, 2025
Full time
Business Unit: Personal Banking, Retail Banking Salary Range: £73,000 - £95,000 per annum + red-hot benefits Location : UK Hybrid, with travel to Glasgow / Newcastle / London Contract Type: Permanent Full Time Our Team An exciting opportunity exists for a Senior Manager to join our Personal Digital Leadership team. This role will cover activity within the Personal Digital Tribe alongside support for the wider Personal Digital Dept and enterprise initiatives, covering product, acquisition and CX. Within Tribe, you'll be instrumental in driving excellence in our Digital Onboarding Journeys and associated sales conversion rate for our Personal Current Account and Personal Deposit Products. You'll work with colleagues across the Bank identifying new opportunities to develop the customer journeys and reduce friction in our onboarding experiences to drive acquisition. Feel what customers feel and be part of the team at the very front of our digital experience. Exciting stuff, right? What you'll be doing Leading the development and execution of a strategic roadmap to digitise PD product onboarding journeys, to support achievement of wider Personal Digital and Retail Bank strategy (including growth, efficiency and CX imperatives). Continuous development & improvement of digital acquisition capabilities, informed by trading performance, CX insights, competitor analysis and propositional development - in order to achieve customer and commercial (outcomes. Owning and developing digital performance & CX insights to identify, prioritise and measure improvement opportunities. Ensuring all digital acquisition journeys are compliant; supporting the identification, management and resolution of any new risks as they emerge (and ownership where required) Working closely with Unsecured Lending and Business Banking to ensure alignment of product and propositional development to optimise achievement of strategic outcomes. Provide commercial leadership across programmes and initiatives as required We need you to have Expertise in creating, mobilising & delivering improvements in customer experience Strong influencing, collaboration, and communication skills at all levels, including ability to provide sound recommendations to Leadership Team members Ability to translate complex information into a clear and coherent format for control, reporting and decision-making purposes and rapid identification of key issues, themes, and trends. Experience in leading change in an Agile environment Experience of Retail Banking It's a bonus if you have but not essential Experience working in or around IT development and delivery Understanding of Personal Banking processes, product set and commercial drivers Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more. Up to five extra paid well-being days per year . 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. Market-leading pension. Free private medical cover, income protection and life assurance. Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. And there's no waiting around, you'll enjoy these benefits from day one. If we're lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible. Say hello to Virgin Money Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose ; Banking but fairer, more rewarding and for the good of society. With us, you'll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider. Be yourself at Virgin Money At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking - but fairer, more rewarding, and for the good of society. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants. Now the legal bit Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.
Select how often (in days) to receive an alert: Location: London, United Kingdom, California (US-CA) Workplace Location: Remote Job Summary: The Zone Director is responsible for all sales execution and for leading and achieving business plans and performance objectives within assigned markets across multiple geographies. This position is responsible for the implementation and execution of strategic sales initiatives to increase business opportunities and generate revenue from key import partners, accounts, collaborating with sales teams, and driving importer/distributors to deliver the annual plan. Collaborate with VP of Export, Marketing, NRD Team, and Revenue Management, to deliver a clear and consistent message defining direction and expectations for your Zone and implement systems and checkpoints to monitor success. The Zone Director will work closely with the VP of Export Sales for channel resource direction. Essential Functions: The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons. Understand the full vision of Trinchero Family Estates (TFE), including growth targets & plans, target market / consumers, brands & vision, desired customer experience & history of the Company as well as growth within the UK and Ireland markets. Design and drive the Export Sales strategy and plan with input and alignment of the VP to achieve desired export growth & financials. Maintain current sales, increasing organically. Actively generate new sales across current & new markets. Leverage breadth and depth of sales experience, derived from hands-on experience building a business in the UK and Ireland, to substantially grow the Family's business (top and bottom line) in the region. Possess a thorough understanding of the fundamentals of a successful export business. Access an extensive network to gain market share across the region. Partner with the TFE team, specifically the VP Export, to deliver export sales results per targets and within budget. Manage budgets, spending, & travel-related expenses efficiently, acting as an extension of ownership. Interface effectively with all stakeholders to deliver export sales goals and objectives including distributors, customers, agencies, government entities, and internal teams. Foster a culture of accountability, efficiency, bottom line results, and constant communication within TFE. Leverage an entrepreneurial approach to build the export sales business within the region - build a business case to add resources or team members when business scale & financial results warrant. Qualifications: Education: an undergraduate degree is required. An advanced degree is preferred. Experience: 10 years in export sales, preferably in the wine/spirits industry. Strong strategic vision, commercial leadership, and management skills. Excellent rapport-building and customer service skills. Experience in strategic planning and tactical implementation of export sales. Ability to understand the big picture and deliver results. Understanding of On & Off Premise channels. Strong business acumen, financial savvy, and negotiation skills. Experience with account analysis, stock forecasting, promotional planning, and execution. Ability to be accountable for results, execute milestones, and influence others through leadership. Effective working with buying teams, marketing, stock planners, and key resources. Experience managing in a multi-country setting, including the UK and Ireland. Personal style that is aggressive yet poised, with strong communication skills to grow the business and interface with executives. Strong interpersonal and organizational skills, respect for diversity, and leadership by example. Ability to work autonomously, self-motivate, and communicate effectively across levels. Tech-savvy with the ability to leverage technology for results. Proficiency in at least one local market language besides English. Working Conditions: Frequent travel by car and air. Ability to lift at least 45 pounds. Work schedule includes evenings and weekends, with long hours during peak seasons or events. Physical work involved in moving wine cases and setting up events. The starting pay will be based on experience, training, education, and location. TFE offers a comprehensive benefits package including medical, dental, vision, life insurance, disability, PTO, wellness, fertility and family benefits, and a 401(k) plan with potential profit-sharing. Trinchero Family Estates provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, or genetics. The company complies with all applicable laws governing nondiscrimination in employment. Job Segment: Event Planning, Sales Management, Manager, Revenue Management, Field Sales, Hospitality, Sales, Management, Finance
Jun 30, 2025
Full time
Select how often (in days) to receive an alert: Location: London, United Kingdom, California (US-CA) Workplace Location: Remote Job Summary: The Zone Director is responsible for all sales execution and for leading and achieving business plans and performance objectives within assigned markets across multiple geographies. This position is responsible for the implementation and execution of strategic sales initiatives to increase business opportunities and generate revenue from key import partners, accounts, collaborating with sales teams, and driving importer/distributors to deliver the annual plan. Collaborate with VP of Export, Marketing, NRD Team, and Revenue Management, to deliver a clear and consistent message defining direction and expectations for your Zone and implement systems and checkpoints to monitor success. The Zone Director will work closely with the VP of Export Sales for channel resource direction. Essential Functions: The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons. Understand the full vision of Trinchero Family Estates (TFE), including growth targets & plans, target market / consumers, brands & vision, desired customer experience & history of the Company as well as growth within the UK and Ireland markets. Design and drive the Export Sales strategy and plan with input and alignment of the VP to achieve desired export growth & financials. Maintain current sales, increasing organically. Actively generate new sales across current & new markets. Leverage breadth and depth of sales experience, derived from hands-on experience building a business in the UK and Ireland, to substantially grow the Family's business (top and bottom line) in the region. Possess a thorough understanding of the fundamentals of a successful export business. Access an extensive network to gain market share across the region. Partner with the TFE team, specifically the VP Export, to deliver export sales results per targets and within budget. Manage budgets, spending, & travel-related expenses efficiently, acting as an extension of ownership. Interface effectively with all stakeholders to deliver export sales goals and objectives including distributors, customers, agencies, government entities, and internal teams. Foster a culture of accountability, efficiency, bottom line results, and constant communication within TFE. Leverage an entrepreneurial approach to build the export sales business within the region - build a business case to add resources or team members when business scale & financial results warrant. Qualifications: Education: an undergraduate degree is required. An advanced degree is preferred. Experience: 10 years in export sales, preferably in the wine/spirits industry. Strong strategic vision, commercial leadership, and management skills. Excellent rapport-building and customer service skills. Experience in strategic planning and tactical implementation of export sales. Ability to understand the big picture and deliver results. Understanding of On & Off Premise channels. Strong business acumen, financial savvy, and negotiation skills. Experience with account analysis, stock forecasting, promotional planning, and execution. Ability to be accountable for results, execute milestones, and influence others through leadership. Effective working with buying teams, marketing, stock planners, and key resources. Experience managing in a multi-country setting, including the UK and Ireland. Personal style that is aggressive yet poised, with strong communication skills to grow the business and interface with executives. Strong interpersonal and organizational skills, respect for diversity, and leadership by example. Ability to work autonomously, self-motivate, and communicate effectively across levels. Tech-savvy with the ability to leverage technology for results. Proficiency in at least one local market language besides English. Working Conditions: Frequent travel by car and air. Ability to lift at least 45 pounds. Work schedule includes evenings and weekends, with long hours during peak seasons or events. Physical work involved in moving wine cases and setting up events. The starting pay will be based on experience, training, education, and location. TFE offers a comprehensive benefits package including medical, dental, vision, life insurance, disability, PTO, wellness, fertility and family benefits, and a 401(k) plan with potential profit-sharing. Trinchero Family Estates provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, or genetics. The company complies with all applicable laws governing nondiscrimination in employment. Job Segment: Event Planning, Sales Management, Manager, Revenue Management, Field Sales, Hospitality, Sales, Management, Finance
Are you a dynamic and results-driven leader with a passion for fitness and business management? We are seeking an experienced and ambitious General Manager to oversee the operations of a thriving gym at the intersection between performance and community. As General Manager, you will play a pivotal role in driving the success of the site and ensure an exceptional experience for the members. What's on offer: Salary: £60,000 + OTE Opportunity for regional leadership as the brand grows Access to industry leading resources, education and training Startup culture: fast-paced, collaborative and innovative Working Hours: 40 hours p/w (minimum) Leave: 28 Days per annum. (incl. Bank Holidays) As the General Manager of this premium fitness and wellness facility, you will take full ownership of the club's financial, operational, and strategic performance. This is a highly autonomous role, requiring an entrepreneurial leader with the vision to drive profitability, deliver outstanding member experiences, and set the standard for operational excellence. With imminent growth plan to scale the brand nationally and internationally to become the leading fitness club destination, this role offers a unique opportunity for career progression. Successful performance at this sitecould lead to overseeing additional sites as the brand expands, providing the right candidatewith a platform to grow their career alongside the company. Key Responsibilities: Financial Leadership and Commercial Accountability: P&L Management: Take full ownership of the club's profit and loss account, ensuring revenue and expenditure align with strategic targets. Budget Development : Prepare, manage, and review detailed budgets, identifying opportunities to maximize profitability while maintaining service excellence. Revenue Optimization: Identify and implement strategies to drive all revenue streams, including memberships, personal training, additional spend (retail, juice bar and more) Cost Control: Establish stringent controls over payroll, supplier contracts, and operational expenses to achieve and exceed margin targets. Financial Reporting : Provide detailed financial analysis, including weekly and monthly reports on trading performance, variance analysis, and forecasts. Data-Driven Decision Making : Use member data, demographics, and usage trends to identify growth opportunities and tailor offerings to meet market demands. Strategic Input : Collaborate with the Company Director to contribute to the overall business strategy, leveraging financial insights to drive decision-making Operational Excellence: Seamless Club Operations : Oversee day-to-day operations, ensuring the club runs efficiently and delivers an exceptional member experience. Compliance and Standards : Ensure adherence to health and safety regulations, company policies, and industry standards through regular audits and proactive issue resolution. Facility Management : Maintain world-class facilities, working with contractors and internal teams to ensure cleanliness, maintenance, and functionality. Process Optimization : Continuously refine operational processes to improve efficiency, reduce costs, and enhance service delivery. Crisis Management : Implement contingency plans to address operational challenges swiftly and effectively. Sales and Marketing: Sales Leadership : Develop and execute robust sales plans to achieve and exceed membership targets. Marketing Campaigns : Oversee local and digital marketing efforts, ensuring campaigns are impactful and align with brand messaging. Event Management : Plan and deliver community engagement events to drive member acquisition and retention. Member Retention : Implement strategies to build long-term member relationships and reduce churn, ensuring sustained revenue growth. Sales Team Development : Lead and mentor the sales team to improve performance, conversion rates, and overall effectiveness. Team Leadership and Culture: Leadership by Example : Inspire and motivate the team to deliver exceptional service and achieve business goals. Recruitment and Development : Attract, hire, and retain top talent, ensuring all team members have the tools and training to succeed. Performance Management: Conduct regular appraisals, set clear KPIs, and develop personal development plans for all team members. Team Engagement : Foster a positive and collaborative culture, where accountability, growth, and member experience are prioritized. Studio and PT Oversight: Manage studio schedules and personal trainer performance, ensuring quality and alignment with club objectives. Strategic Growth and Autonomy: Business Development: Take ownership of the club's strategic direction, using your creativity and insights to shape its offering and deliver the highest returns. Scalability : Collaborate with the Company Director on initiatives that enhance the brand's scalability and pave the way for managing future sites. Autonomy : Implement and manage systems, processes, and initiatives in your way, with the freedom to innovate and adapt as needed. Growth Opportunities : Demonstrate leadership, financial acumen, and operational expertise to position yourself as a key figure in the brand's expansion plans. The Person: Minimum of 5 years of experience in a senior leadership role, ideally within the fitness, hospitality, or leisure industries. Financial Expertise : In-depth knowledge and demonstrated successof P&L management, budgeting, forecasting, and financial analysis. Strategic Thinking : Ability to develop and execute strategies that align with broader business objectives. Operational Excellence : Strong understanding of fitness operations, compliance, and service delivery. Leadership : Proven ability to build, lead, and inspire high-performing teams, fostering a collaborative and accountable culture. Sales and Marketing Skills: Track record of driving revenue through innovative sales and marketing initiatives. Entrepreneurial Spirit : A creative, solution-oriented mindset with the agility to adapt to changing business needs. Communication : Exceptional interpersonal and communication skills, with the ability to engage effectively with stakeholders at all levels. Customer-Centric Approach : Passionate about delivering exceptional member experiences and continuously seeking ways to improve. Industry Expert :Strong understanding of fitness trends, membership growth strategies, and community engagement as well asa passion for health and fitness, with the ability to translate this into actionable strategies and member engagement. IT proficient : Including financial reporting tools, CRM systems, and social media platforms. First Aid qualification (preferred but not essential). If you have a passion for fitness and a drive to succeed, this is the role for you! Your recruiter for this role is Izzy Roberts, Senior Recruiter at Jobs In. Fitness, and can be contacted simply by applying for this role below. Jobs In. Fitness are a fitness recruitment agency, specialising in hundreds of fitness jobs in the UK like these. If you are keen to be considered please 'apply now'. Please note that only applicants matching the strict criteria above will be contacted as part of the recruitment process.
Jun 30, 2025
Full time
Are you a dynamic and results-driven leader with a passion for fitness and business management? We are seeking an experienced and ambitious General Manager to oversee the operations of a thriving gym at the intersection between performance and community. As General Manager, you will play a pivotal role in driving the success of the site and ensure an exceptional experience for the members. What's on offer: Salary: £60,000 + OTE Opportunity for regional leadership as the brand grows Access to industry leading resources, education and training Startup culture: fast-paced, collaborative and innovative Working Hours: 40 hours p/w (minimum) Leave: 28 Days per annum. (incl. Bank Holidays) As the General Manager of this premium fitness and wellness facility, you will take full ownership of the club's financial, operational, and strategic performance. This is a highly autonomous role, requiring an entrepreneurial leader with the vision to drive profitability, deliver outstanding member experiences, and set the standard for operational excellence. With imminent growth plan to scale the brand nationally and internationally to become the leading fitness club destination, this role offers a unique opportunity for career progression. Successful performance at this sitecould lead to overseeing additional sites as the brand expands, providing the right candidatewith a platform to grow their career alongside the company. Key Responsibilities: Financial Leadership and Commercial Accountability: P&L Management: Take full ownership of the club's profit and loss account, ensuring revenue and expenditure align with strategic targets. Budget Development : Prepare, manage, and review detailed budgets, identifying opportunities to maximize profitability while maintaining service excellence. Revenue Optimization: Identify and implement strategies to drive all revenue streams, including memberships, personal training, additional spend (retail, juice bar and more) Cost Control: Establish stringent controls over payroll, supplier contracts, and operational expenses to achieve and exceed margin targets. Financial Reporting : Provide detailed financial analysis, including weekly and monthly reports on trading performance, variance analysis, and forecasts. Data-Driven Decision Making : Use member data, demographics, and usage trends to identify growth opportunities and tailor offerings to meet market demands. Strategic Input : Collaborate with the Company Director to contribute to the overall business strategy, leveraging financial insights to drive decision-making Operational Excellence: Seamless Club Operations : Oversee day-to-day operations, ensuring the club runs efficiently and delivers an exceptional member experience. Compliance and Standards : Ensure adherence to health and safety regulations, company policies, and industry standards through regular audits and proactive issue resolution. Facility Management : Maintain world-class facilities, working with contractors and internal teams to ensure cleanliness, maintenance, and functionality. Process Optimization : Continuously refine operational processes to improve efficiency, reduce costs, and enhance service delivery. Crisis Management : Implement contingency plans to address operational challenges swiftly and effectively. Sales and Marketing: Sales Leadership : Develop and execute robust sales plans to achieve and exceed membership targets. Marketing Campaigns : Oversee local and digital marketing efforts, ensuring campaigns are impactful and align with brand messaging. Event Management : Plan and deliver community engagement events to drive member acquisition and retention. Member Retention : Implement strategies to build long-term member relationships and reduce churn, ensuring sustained revenue growth. Sales Team Development : Lead and mentor the sales team to improve performance, conversion rates, and overall effectiveness. Team Leadership and Culture: Leadership by Example : Inspire and motivate the team to deliver exceptional service and achieve business goals. Recruitment and Development : Attract, hire, and retain top talent, ensuring all team members have the tools and training to succeed. Performance Management: Conduct regular appraisals, set clear KPIs, and develop personal development plans for all team members. Team Engagement : Foster a positive and collaborative culture, where accountability, growth, and member experience are prioritized. Studio and PT Oversight: Manage studio schedules and personal trainer performance, ensuring quality and alignment with club objectives. Strategic Growth and Autonomy: Business Development: Take ownership of the club's strategic direction, using your creativity and insights to shape its offering and deliver the highest returns. Scalability : Collaborate with the Company Director on initiatives that enhance the brand's scalability and pave the way for managing future sites. Autonomy : Implement and manage systems, processes, and initiatives in your way, with the freedom to innovate and adapt as needed. Growth Opportunities : Demonstrate leadership, financial acumen, and operational expertise to position yourself as a key figure in the brand's expansion plans. The Person: Minimum of 5 years of experience in a senior leadership role, ideally within the fitness, hospitality, or leisure industries. Financial Expertise : In-depth knowledge and demonstrated successof P&L management, budgeting, forecasting, and financial analysis. Strategic Thinking : Ability to develop and execute strategies that align with broader business objectives. Operational Excellence : Strong understanding of fitness operations, compliance, and service delivery. Leadership : Proven ability to build, lead, and inspire high-performing teams, fostering a collaborative and accountable culture. Sales and Marketing Skills: Track record of driving revenue through innovative sales and marketing initiatives. Entrepreneurial Spirit : A creative, solution-oriented mindset with the agility to adapt to changing business needs. Communication : Exceptional interpersonal and communication skills, with the ability to engage effectively with stakeholders at all levels. Customer-Centric Approach : Passionate about delivering exceptional member experiences and continuously seeking ways to improve. Industry Expert :Strong understanding of fitness trends, membership growth strategies, and community engagement as well asa passion for health and fitness, with the ability to translate this into actionable strategies and member engagement. IT proficient : Including financial reporting tools, CRM systems, and social media platforms. First Aid qualification (preferred but not essential). If you have a passion for fitness and a drive to succeed, this is the role for you! Your recruiter for this role is Izzy Roberts, Senior Recruiter at Jobs In. Fitness, and can be contacted simply by applying for this role below. Jobs In. Fitness are a fitness recruitment agency, specialising in hundreds of fitness jobs in the UK like these. If you are keen to be considered please 'apply now'. Please note that only applicants matching the strict criteria above will be contacted as part of the recruitment process.
Job Description: YOUR IMPACT Do you have Commercial experience in the Aerospace and Defence Sector? Are you looking for a new opportunity to take on a new exciting role within a team? Do you want to work for an integrated and dynamic industrial entity, focused on Aerospace, Defence and Security, at the forefront of technology and launched towards the industry of the future? This is an exciting opportunity to be part of the Commercial team at Leonardo, within Electronic Warfare (EW), which is a major growth area with ambitious targets over the short to medium term. Reporting directly to the Vice President Commercial, EW the role interfaces with an array of customers, various internal functions and integrated project teams (IPTs), managing a portfolio of contracts and supporting the development of new business opportunities in UK and international markets for the Integrated Mission Systems (IMS) Sector. In addition, the role includes the management and professional development of a team of commercial people. As part of the EW Commercial function, you will work collaboratively with your peers to deliver functional commercial objectives and strategy. You will have a successful track record in a commercial management capacity ideally in the Aerospace and Defence Sector, have experience working with complex and high value contracts and demonstrate the ability to lead and manage a successful team. WHAT YOU'LL DO Accountable for Contracts Management leadership in the Integrated Mission Systems Sector; providing end to end commercial support with full accountability for commercial strategy and direction in the Sector. Provide specialist knowledge of domain specific contract forms and terms, together with industry norms and legal parameters, for contract drafting and negotiation and for safeguarding the interests of the company. Provide advice, guidance and leadership in customer and people management with the development of professional competencies for the requirements of the function. Ensure all necessary corporate governance (lifecycle management (LCM is adhered to; in particular, managing the commercial approval process for bids and agreements and obtaining business approvals in line with delegated authority to meet business objectives. Negotiate complex arrangements, including planning and creating negotiation strategies, agreements, resolving any complex issues and impasses Apply best practice contract management tools and techniques to ensure contractual obligations are managed and adhered to throughout life of the contract. Apply best practice commercial management to support the development of opportunities and delivery of proposals that balance customer requirements and commercial risk. Develop innovative partnering and collaboration strategies and agreements in support of new business opportunities WHAT YOU'LL BRING: Has a Degree, professional qualification (such as WCC) and/or significant defence contracting experience Proven collaboration, communication, planning, problem solving, decision making and continuous improvement skills Proven ability to engage and influence cross-functional/cross site teams. Proven experience in leading and developing a team of commercial professionals Demonstrated experience with Lifecycle Management and business processes Demonstrated experience of delivering strategic leadership Understanding of Export Control and Compliance including UK Export and ITAR. Is proactive, tenacious, results driven Will travel in the UK and overseas as required It would be nice if you had: Detailed understanding of Leonardo markets, products, customers and suppliers Understanding of Export Control and Compliance including UK Export and ITAR. Security Clearance This role is subject to pre-employment screening in line with the UK Government's Baseline Personnel Security Standard (BPSS). An additional range of Personnel Security Controls referred to as National Security Vetting (NSV) may apply, this could include meeting the eligibility requirements for The Security Check (SC) or Developed Vetting (DV). For more information and guidance please visit: Why join us At Leonardo, our people are at the heart of everything we do. We offer a comprehensive, company-funded benefits package that supports your wellbeing, career development, and work-life balance. Whether you're looking to grow professionally, care for your health, or plan for the future, we're here to help you thrive. Time to Recharge: Enjoy generous leave with the opportunity to accrue up to 12 additional flexi-days each year. Secure your Future: Benefit from our award-winning pension scheme with up to 15% employer contribution. Your Wellbeing Matters: Free access to mental health support, financial advice, and employee-led networks championing inclusion and diversity (Enable, Pride, Equalise, Armed Forces, Carers, Wellbeing and Ethnicity). Rewarding Performance: All employees at management level and below are eligible for our bonus scheme. Never Stop Learning: Free access to 4,000+ online courses via Coursera and LinkedIn Learning. Refer a friend: Receive a financial reward through our referral programme. Tailored Perks: Spend up to £500 annually on flexible benefits including private healthcare, dental, family cover, tech & lifestyle discounts, gym memberships and more. Flexible working: Flexible hours with hybrid working options. For part time opportunities, please talk to us about what might be possible for this role. For a full list of our company benefits please visit our website. Leonardo is a global leader in Aerospace, Defence, and Security. Headquartered in Italy, we employ over 53,000 people worldwide including 8,500 across 9 sites in the UK. Our employees are not just part of a team-they are key contributors to shaping innovation, advancing technology, and enhancing global safety. At Leonardo we are committed to building an inclusive, accessible, and welcoming workplace. We believe that a diverse workforce sparks creativity, drives innovation, and leads to better outcomes for our people and our customers. If you have any accessibility requirements to support you during the recruitment process, just let us know. Be part of something bigger - apply now! Primary Location: GB - Luton - Cap. Green 300 Additional Locations: GB - Lincoln Contract Type: Employee-Permanent Hybrid Working: Hybrid
Jun 30, 2025
Full time
Job Description: YOUR IMPACT Do you have Commercial experience in the Aerospace and Defence Sector? Are you looking for a new opportunity to take on a new exciting role within a team? Do you want to work for an integrated and dynamic industrial entity, focused on Aerospace, Defence and Security, at the forefront of technology and launched towards the industry of the future? This is an exciting opportunity to be part of the Commercial team at Leonardo, within Electronic Warfare (EW), which is a major growth area with ambitious targets over the short to medium term. Reporting directly to the Vice President Commercial, EW the role interfaces with an array of customers, various internal functions and integrated project teams (IPTs), managing a portfolio of contracts and supporting the development of new business opportunities in UK and international markets for the Integrated Mission Systems (IMS) Sector. In addition, the role includes the management and professional development of a team of commercial people. As part of the EW Commercial function, you will work collaboratively with your peers to deliver functional commercial objectives and strategy. You will have a successful track record in a commercial management capacity ideally in the Aerospace and Defence Sector, have experience working with complex and high value contracts and demonstrate the ability to lead and manage a successful team. WHAT YOU'LL DO Accountable for Contracts Management leadership in the Integrated Mission Systems Sector; providing end to end commercial support with full accountability for commercial strategy and direction in the Sector. Provide specialist knowledge of domain specific contract forms and terms, together with industry norms and legal parameters, for contract drafting and negotiation and for safeguarding the interests of the company. Provide advice, guidance and leadership in customer and people management with the development of professional competencies for the requirements of the function. Ensure all necessary corporate governance (lifecycle management (LCM is adhered to; in particular, managing the commercial approval process for bids and agreements and obtaining business approvals in line with delegated authority to meet business objectives. Negotiate complex arrangements, including planning and creating negotiation strategies, agreements, resolving any complex issues and impasses Apply best practice contract management tools and techniques to ensure contractual obligations are managed and adhered to throughout life of the contract. Apply best practice commercial management to support the development of opportunities and delivery of proposals that balance customer requirements and commercial risk. Develop innovative partnering and collaboration strategies and agreements in support of new business opportunities WHAT YOU'LL BRING: Has a Degree, professional qualification (such as WCC) and/or significant defence contracting experience Proven collaboration, communication, planning, problem solving, decision making and continuous improvement skills Proven ability to engage and influence cross-functional/cross site teams. Proven experience in leading and developing a team of commercial professionals Demonstrated experience with Lifecycle Management and business processes Demonstrated experience of delivering strategic leadership Understanding of Export Control and Compliance including UK Export and ITAR. Is proactive, tenacious, results driven Will travel in the UK and overseas as required It would be nice if you had: Detailed understanding of Leonardo markets, products, customers and suppliers Understanding of Export Control and Compliance including UK Export and ITAR. Security Clearance This role is subject to pre-employment screening in line with the UK Government's Baseline Personnel Security Standard (BPSS). An additional range of Personnel Security Controls referred to as National Security Vetting (NSV) may apply, this could include meeting the eligibility requirements for The Security Check (SC) or Developed Vetting (DV). For more information and guidance please visit: Why join us At Leonardo, our people are at the heart of everything we do. We offer a comprehensive, company-funded benefits package that supports your wellbeing, career development, and work-life balance. Whether you're looking to grow professionally, care for your health, or plan for the future, we're here to help you thrive. Time to Recharge: Enjoy generous leave with the opportunity to accrue up to 12 additional flexi-days each year. Secure your Future: Benefit from our award-winning pension scheme with up to 15% employer contribution. Your Wellbeing Matters: Free access to mental health support, financial advice, and employee-led networks championing inclusion and diversity (Enable, Pride, Equalise, Armed Forces, Carers, Wellbeing and Ethnicity). Rewarding Performance: All employees at management level and below are eligible for our bonus scheme. Never Stop Learning: Free access to 4,000+ online courses via Coursera and LinkedIn Learning. Refer a friend: Receive a financial reward through our referral programme. Tailored Perks: Spend up to £500 annually on flexible benefits including private healthcare, dental, family cover, tech & lifestyle discounts, gym memberships and more. Flexible working: Flexible hours with hybrid working options. For part time opportunities, please talk to us about what might be possible for this role. For a full list of our company benefits please visit our website. Leonardo is a global leader in Aerospace, Defence, and Security. Headquartered in Italy, we employ over 53,000 people worldwide including 8,500 across 9 sites in the UK. Our employees are not just part of a team-they are key contributors to shaping innovation, advancing technology, and enhancing global safety. At Leonardo we are committed to building an inclusive, accessible, and welcoming workplace. We believe that a diverse workforce sparks creativity, drives innovation, and leads to better outcomes for our people and our customers. If you have any accessibility requirements to support you during the recruitment process, just let us know. Be part of something bigger - apply now! Primary Location: GB - Luton - Cap. Green 300 Additional Locations: GB - Lincoln Contract Type: Employee-Permanent Hybrid Working: Hybrid
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. We'll broaden your horizons Our Marketing and Business Development team is the driving force behind the creativity and growth at BDO. Their main goal is to equip the business to win and there are teams covering most touchpoints of the customer journey. Because we know that great ideas can come from anywhere, you can be sure you'll be heard and have the chance to make a real impact. You'll be supported to build your career, but also to be yourself in the office. Help the firm succeed by staying ahead of the latest market trends, confidently implementing your ideas and collaborating with a range of shareholders. You'll be rewarded with a great work-life balance and a career with real purpose. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who enjoys team leadership and is both comfortable working proactively and managing your own workload, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. Client Care works closely with Marketing, Business Development, and Key Account Management teams to support BDO's strategy and growth ambitions. You'll report to the Senior Client Care Manager and be responsible for the delivery our firm-wide client care programme. You'll also manage one direct report, a Senior Client Care Executive. Our Client Care Programme is central to our commitment to high-quality engagements, exceptional client service, and continuous improvement. Core activities include listening to our clients and collecting feedback through in-depth interviews and online surveys. We analyse this feedback and use it to drive service improvements. and strategic planning. We are seeking a Client Care Associate Manager to play a key role in the success of our Client Care Programme as we expand and scale it in line with our firm-wide strategy and growth plans. Your proactive approach will support the efficient day-to-day running of the programme, helping us achieve our goals and targets. We value ideas from all levels, so you'll have the opportunity to make a real impact. You'll be supported in your career development and work collaboratively with stakeholders across the business, focusing on the retention, development, and growth of the firm's priority and strategic accounts. In this role you'll: Work with the Senior Client Care Manager and senior stakeholders to deliver a structured, firm-wide approach to client feedback and development - ensuring processes are followed and engagement is maintained across the business. Work closely with our Clients and Markets Partners and our Marketing and Business Development teams to ensure alignment with our firm-wide strategy model and Stream growth plans. Support the development and day-to-day management of the Senior Client Care Executive. Project manage client feedback survey cycles, including internal comms, processing nominations, monitoring responses, and generating reports. Analyse client feedback and insight data, providing strategic recommendations for service improvements, competitor intel, and new business opportunities. Create department briefing packs, presentations and reports. Present feedback findings at department meetings as required. Collaborate with the Database Office to build and maintain reporting dashboards in Power BI and utilise the Dynamics 360 CRM system. Keep up to date with market knowledge, including sector and competitor activity, sharing insights and best practice with the Client Care and MSC teams. You'll be someone with: Excellent communication, relationship and stakeholder management skills - A people person with an ability to communicate confidently with colleagues and clients from all levels and backgrounds. A commercial mindset - You are innovative and bold with a level of creativity when it comes to problem solving and thinking of new programme development opportunities. Strong analytical skills and attention to detail - You are comfortable working with large data sets in Excel and comfortable using data systems like Power BI, Power Automate, and Power Apps. Experience using feedback platforms such as Qualtrics, Questback, MS Forms or similar - You can build and manage online surveys using advanced tools. Project management experience with the ability to manage multiple projects with critical deadlines - You are well organised and have good time management skills. Experience handling sensitive data - You are trustworthy and able to maintain confidentiality. Professional, flexible, and a team player - You are self-motivated, resilient and have a strong work ethic. Experience conducting client interviews - You have strong listening skills and comfortable speaking with senior contacts about their experiences, creating feedback reports, and communicating actions with internal stakeholders (desirable). Experience working in a professional services environment (desirable). We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Jun 30, 2025
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. We'll broaden your horizons Our Marketing and Business Development team is the driving force behind the creativity and growth at BDO. Their main goal is to equip the business to win and there are teams covering most touchpoints of the customer journey. Because we know that great ideas can come from anywhere, you can be sure you'll be heard and have the chance to make a real impact. You'll be supported to build your career, but also to be yourself in the office. Help the firm succeed by staying ahead of the latest market trends, confidently implementing your ideas and collaborating with a range of shareholders. You'll be rewarded with a great work-life balance and a career with real purpose. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who enjoys team leadership and is both comfortable working proactively and managing your own workload, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. Client Care works closely with Marketing, Business Development, and Key Account Management teams to support BDO's strategy and growth ambitions. You'll report to the Senior Client Care Manager and be responsible for the delivery our firm-wide client care programme. You'll also manage one direct report, a Senior Client Care Executive. Our Client Care Programme is central to our commitment to high-quality engagements, exceptional client service, and continuous improvement. Core activities include listening to our clients and collecting feedback through in-depth interviews and online surveys. We analyse this feedback and use it to drive service improvements. and strategic planning. We are seeking a Client Care Associate Manager to play a key role in the success of our Client Care Programme as we expand and scale it in line with our firm-wide strategy and growth plans. Your proactive approach will support the efficient day-to-day running of the programme, helping us achieve our goals and targets. We value ideas from all levels, so you'll have the opportunity to make a real impact. You'll be supported in your career development and work collaboratively with stakeholders across the business, focusing on the retention, development, and growth of the firm's priority and strategic accounts. In this role you'll: Work with the Senior Client Care Manager and senior stakeholders to deliver a structured, firm-wide approach to client feedback and development - ensuring processes are followed and engagement is maintained across the business. Work closely with our Clients and Markets Partners and our Marketing and Business Development teams to ensure alignment with our firm-wide strategy model and Stream growth plans. Support the development and day-to-day management of the Senior Client Care Executive. Project manage client feedback survey cycles, including internal comms, processing nominations, monitoring responses, and generating reports. Analyse client feedback and insight data, providing strategic recommendations for service improvements, competitor intel, and new business opportunities. Create department briefing packs, presentations and reports. Present feedback findings at department meetings as required. Collaborate with the Database Office to build and maintain reporting dashboards in Power BI and utilise the Dynamics 360 CRM system. Keep up to date with market knowledge, including sector and competitor activity, sharing insights and best practice with the Client Care and MSC teams. You'll be someone with: Excellent communication, relationship and stakeholder management skills - A people person with an ability to communicate confidently with colleagues and clients from all levels and backgrounds. A commercial mindset - You are innovative and bold with a level of creativity when it comes to problem solving and thinking of new programme development opportunities. Strong analytical skills and attention to detail - You are comfortable working with large data sets in Excel and comfortable using data systems like Power BI, Power Automate, and Power Apps. Experience using feedback platforms such as Qualtrics, Questback, MS Forms or similar - You can build and manage online surveys using advanced tools. Project management experience with the ability to manage multiple projects with critical deadlines - You are well organised and have good time management skills. Experience handling sensitive data - You are trustworthy and able to maintain confidentiality. Professional, flexible, and a team player - You are self-motivated, resilient and have a strong work ethic. Experience conducting client interviews - You have strong listening skills and comfortable speaking with senior contacts about their experiences, creating feedback reports, and communicating actions with internal stakeholders (desirable). Experience working in a professional services environment (desirable). We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
