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emea digital ecommerce sales manager
Senior Director, Agency Partnerships
BigCommerce
Senior Director, Agency Partnerships page is loaded Senior Director, Agency Partnerships Apply remote type Hybrid locations London, United Kingdom time type Full time posted on Posted 30+ Days Ago job requisition id JR102115 BigCommerce's mission is to help merchants sell more at every stage of growth, from small startups, to mid-market businesses to large enterprises. We focus on being the best ecommerce platform so our customers can focus on what matters most: growing their businesses. We are equally passionate about growing our employee's careers and providing them an incredible experience as we rapidly expand across the globe. We are proud to have been recognized numerous times for our product and workplace culture. We empower our people and customers to build, innovate and grow, so together we can redefine the ecommerce industry. BigCommerce is disrupting the e-commerce industry as the SaaS leader for fast- growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth. Reporting to our SVP Global Partnerships, the Senior Director, Agency Partnerships will drive and lead our agency channel strategy. You and your team will be responsible for managing relationships with, onboarding of, enabling of, activating of, and implementation of GTM strategies with our System Integrators, Digital Agencies, and eCommerce consultants. You will work closely with Sales and Marketing to manage the channel sales pipeline and go-to-market activities that bring new clients to the BigCommerce platform and influence the successful delivery of client projects. What You'll Do: Lead a team of Channel Account Managers to help them reach their full professional potential at BigCommerce Manage the KPIs for the team, identifying opportunities to improve performance Partner with Sales to drive partner sourced customer referrals and effectively co-sell with agency partners. Lead, manage and support with our global system integrator partnerships and enterprise partner acquisition strategy in the region. Lead and collaborate with the BigCommerce Marketing and Product teams to develop and implement effective go-to-market strategies (new integrations, new features, new markets) with new and existing partners. Responsibilities include working with and communicating across multiple team functions within BigCommerce and within partner organizations. Work with Partners to drive joint marketing initiatives through events and other marketing campaigns. Work with the Partners to develop Partner success metrics, including specific KPIs that drive merchant adoption and revenue growth for both BigCommerce and the partner. Work closely with the BigCommerce Enterprise Sales, Product, and Client Success teams (Onboarding and Account Management) to ensure smooth onboarding experiences and servicing processes of acquired merchants using partner integrations via the BigCommerce platform. Deliver compelling capabilities demonstrations of the BigCommerce platform and address high-level technical questions, serving as a subject matter expert around how eCommerce platforms fit within overall digital commerce ecosystems. Plan, organize, lead, and control balanced revenue growth, continued merchant awareness and customer satisfaction with a long term, multi-year focus. Serve as a role model, source of inspiration, and coach for less experienced peers. Partner with the EMEA leadership team in cultivating an environment of teamwork, openness, creativity, and continuous improvement. Who You Are: 12+ years software or SaaS sales experience with a focus on consultative solutions selling in a rapidly growing and fast-paced environment including 7+ years experience in a quota-based sales or channel sale role and 5+ years of management experience required. Experience working in a Recurring Revenue or SaaS organization or Agency / systems integrator implementing ecommerce platforms and solutions. Deep understanding of a variety of eCommerce platforms including Magento, Salesforce Commerce Cloud, and Shopify Bachelor's degree, ideally in business or similar field preferred. Ability to travel domestically or internationally as needed. This job may require upwards of 25% travel to meet with partners which may require overnight stays or week-long stays at locations (depending on the project). Driven Achiever - You thrive on challenges and have a proven history of successfully, consistently achieving revenue goals and objectives, within a complex client acquisition-driven business, preferably in the mid-market or enterprise space. Action-Oriented - You have a passion for getting things done, carry out responsibilities with minimal direction, enjoy working hard, are full of energy for challenges, and seize opportunities more than others. Sales Star and Master Negotiator - You are a great salesperson with sales methodology knowledge who will be the role-model of sales excellence for the team. Your extensive experience will allow you and others to skillfully negotiate wins internally and externally while maintaining strong relationships. Master Communicator - You provide the information people to the right people at the right time in the right way, adjusting your approach to fit the audience and setting (one-on-one, small and large groups, peers, direct reports, and leaders inside and outside the organization). Excellent communication (written and verbal), presentation, and client/partner relationship skills are critical. Customer Focused - You have a passion for eCommerce and helping businesses become wildly successful and are dedicated to meeting the expectations and requirements of internal and external customers. You get first-hand information and use it for improvements in products and services, act with customers in mind, and establish and maintain effective relationships with customers, gaining their trust and respect. Strategist - You have perspective and can see and discuss multiple aspects and impacts of issues and project them into the future, recognize what can/should be done now to affect future performance, and see and understand the challenges between the current and the ideal situation. Business Acumen - You know what to prioritize, creatively solve complex problems, and use data to make decisions. You have a deep level of knowledge about how businesses work, keep up with relevant practices and trends, and know the competition. Organized - You can marshal the resources you need to get things done, simultaneously manage multiple priorities and/or projects, and deliver key milestones on time. A Planner - You have strong attention to detail, accurately scope out the length and difficulty of tasks and projects, anticipate and adjust for problems and roadblocks, and easy development and maintain schedules. Collaborative - You have demonstrated success working cross-functionally in matrixed organizations.and have the ability to forge strong bonds and work collaboratively with key external and internal partners such across Product Development, Channel, Marketing, other sales channels. Composed - You know how to remain collected in a fast-paced, high pressure, dynamic environment and carry out responsibilities with minimal direction. Flexible - You not only cope with change, but you also thrive on it and can shift gears comfortably. Personable - You are a high energy professional with a resiliently positive attitude and deep personal confidence that exudes a strong sense of teamwork by working effectively, respectfully, and efficiently with all team members. Technically Adept - You pick up on technical things quickly, enjoy learning new skills and knowledge, and are adept at staying ahead of the curve on relevant industry, company, product, or technical knowledge. You have a deep understanding of and CRM best practices and ideally have a basic understanding of HTML, CSS and internet technologies (shopping carts, web hosting, email, and online marketing tools). Technical knowledge and/or ability to write code is a plus. Courageous and Ethical - You possess professional courage, steadfastly persevere through challenges, are ambitious while humble, have high standards for ethics and integrity, and do the right things the right way. Diversity, Equity, and Inclusion at BigCommerce Our employees make the difference. At BigCommerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions and to receive other benefits and privileges of employment. If you need an accommodation in order to interview at BigCommerce, please let us know during any of your interactions with our recruiting team. Learn more about the BigCommerce team, culture and benefits at . Protect Yourself Against Hiring Scams: Our Corporate Disclaimer BigCommerce, along with many other employers, has become the subject of fraudulent job offers to hopeful prospective job seekers. Be advised: BigCommerce does not offer jobs to individuals who do not go through our formal hiring process. . click apply for full job details
Aug 21, 2025
Full time
Senior Director, Agency Partnerships page is loaded Senior Director, Agency Partnerships Apply remote type Hybrid locations London, United Kingdom time type Full time posted on Posted 30+ Days Ago job requisition id JR102115 BigCommerce's mission is to help merchants sell more at every stage of growth, from small startups, to mid-market businesses to large enterprises. We focus on being the best ecommerce platform so our customers can focus on what matters most: growing their businesses. We are equally passionate about growing our employee's careers and providing them an incredible experience as we rapidly expand across the globe. We are proud to have been recognized numerous times for our product and workplace culture. We empower our people and customers to build, innovate and grow, so together we can redefine the ecommerce industry. BigCommerce is disrupting the e-commerce industry as the SaaS leader for fast- growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth. Reporting to our SVP Global Partnerships, the Senior Director, Agency Partnerships will drive and lead our agency channel strategy. You and your team will be responsible for managing relationships with, onboarding of, enabling of, activating of, and implementation of GTM strategies with our System Integrators, Digital Agencies, and eCommerce consultants. You will work closely with Sales and Marketing to manage the channel sales pipeline and go-to-market activities that bring new clients to the BigCommerce platform and influence the successful delivery of client projects. What You'll Do: Lead a team of Channel Account Managers to help them reach their full professional potential at BigCommerce Manage the KPIs for the team, identifying opportunities to improve performance Partner with Sales to drive partner sourced customer referrals and effectively co-sell with agency partners. Lead, manage and support with our global system integrator partnerships and enterprise partner acquisition strategy in the region. Lead and collaborate with the BigCommerce Marketing and Product teams to develop and implement effective go-to-market strategies (new integrations, new features, new markets) with new and existing partners. Responsibilities include working with and communicating across multiple team functions within BigCommerce and within partner organizations. Work with Partners to drive joint marketing initiatives through events and other marketing campaigns. Work with the Partners to develop Partner success metrics, including specific KPIs that drive merchant adoption and revenue growth for both BigCommerce and the partner. Work closely with the BigCommerce Enterprise Sales, Product, and Client Success teams (Onboarding and Account Management) to ensure smooth onboarding experiences and servicing processes of acquired merchants using partner integrations via the BigCommerce platform. Deliver compelling capabilities demonstrations of the BigCommerce platform and address high-level technical questions, serving as a subject matter expert around how eCommerce platforms fit within overall digital commerce ecosystems. Plan, organize, lead, and control balanced revenue growth, continued merchant awareness and customer satisfaction with a long term, multi-year focus. Serve as a role model, source of inspiration, and coach for less experienced peers. Partner with the EMEA leadership team in cultivating an environment of teamwork, openness, creativity, and continuous improvement. Who You Are: 12+ years software or SaaS sales experience with a focus on consultative solutions selling in a rapidly growing and fast-paced environment including 7+ years experience in a quota-based sales or channel sale role and 5+ years of management experience required. Experience working in a Recurring Revenue or SaaS organization or Agency / systems integrator implementing ecommerce platforms and solutions. Deep understanding of a variety of eCommerce platforms including Magento, Salesforce Commerce Cloud, and Shopify Bachelor's degree, ideally in business or similar field preferred. Ability to travel domestically or internationally as needed. This job may require upwards of 25% travel to meet with partners which may require overnight stays or week-long stays at locations (depending on the project). Driven Achiever - You thrive on challenges and have a proven history of successfully, consistently achieving revenue goals and objectives, within a complex client acquisition-driven business, preferably in the mid-market or enterprise space. Action-Oriented - You have a passion for getting things done, carry out responsibilities with minimal direction, enjoy working hard, are full of energy for challenges, and seize opportunities more than others. Sales Star and Master Negotiator - You are a great salesperson with sales methodology knowledge who will be the role-model of sales excellence for the team. Your extensive experience will allow you and others to skillfully negotiate wins internally and externally while maintaining strong relationships. Master Communicator - You provide the information people to the right people at the right time in the right way, adjusting your approach to fit the audience and setting (one-on-one, small and large groups, peers, direct reports, and leaders inside and outside the organization). Excellent communication (written and verbal), presentation, and client/partner relationship skills are critical. Customer Focused - You have a passion for eCommerce and helping businesses become wildly successful and are dedicated to meeting the expectations and requirements of internal and external customers. You get first-hand information and use it for improvements in products and services, act with customers in mind, and establish and maintain effective relationships with customers, gaining their trust and respect. Strategist - You have perspective and can see and discuss multiple aspects and impacts of issues and project them into the future, recognize what can/should be done now to affect future performance, and see and understand the challenges between the current and the ideal situation. Business Acumen - You know what to prioritize, creatively solve complex problems, and use data to make decisions. You have a deep level of knowledge about how businesses work, keep up with relevant practices and trends, and know the competition. Organized - You can marshal the resources you need to get things done, simultaneously manage multiple priorities and/or projects, and deliver key milestones on time. A Planner - You have strong attention to detail, accurately scope out the length and difficulty of tasks and projects, anticipate and adjust for problems and roadblocks, and easy development and maintain schedules. Collaborative - You have demonstrated success working cross-functionally in matrixed organizations.and have the ability to forge strong bonds and work collaboratively with key external and internal partners such across Product Development, Channel, Marketing, other sales channels. Composed - You know how to remain collected in a fast-paced, high pressure, dynamic environment and carry out responsibilities with minimal direction. Flexible - You not only cope with change, but you also thrive on it and can shift gears comfortably. Personable - You are a high energy professional with a resiliently positive attitude and deep personal confidence that exudes a strong sense of teamwork by working effectively, respectfully, and efficiently with all team members. Technically Adept - You pick up on technical things quickly, enjoy learning new skills and knowledge, and are adept at staying ahead of the curve on relevant industry, company, product, or technical knowledge. You have a deep understanding of and CRM best practices and ideally have a basic understanding of HTML, CSS and internet technologies (shopping carts, web hosting, email, and online marketing tools). Technical knowledge and/or ability to write code is a plus. Courageous and Ethical - You possess professional courage, steadfastly persevere through challenges, are ambitious while humble, have high standards for ethics and integrity, and do the right things the right way. Diversity, Equity, and Inclusion at BigCommerce Our employees make the difference. At BigCommerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions and to receive other benefits and privileges of employment. If you need an accommodation in order to interview at BigCommerce, please let us know during any of your interactions with our recruiting team. Learn more about the BigCommerce team, culture and benefits at . Protect Yourself Against Hiring Scams: Our Corporate Disclaimer BigCommerce, along with many other employers, has become the subject of fraudulent job offers to hopeful prospective job seekers. Be advised: BigCommerce does not offer jobs to individuals who do not go through our formal hiring process. . click apply for full job details
Associate Customer Success Manager - Mid Market (French Speaking)
Klaviyo Inc.
Associate Customer Success Manager - Mid Market (French Speaking) Customer Success London, UK Named as one of the UK's 'Great Places To Work' for the third year running, we are looking for individuals who want to join our dedicated team and help us grow our already impressive customer base in EMEA even further. We're seeking passionate Customer Success Professionals (CSMs) for our new state of the art and dynamic London office who thrive in a hybrid working environment (3 days in the office). Our mission is to exceed customer expectations and drive their growth. We're looking for CSMs who are dedicated to delivering the best experience to our EMEA customers. This is an exciting opportunity for someone with a customer-first attitude, strong consultative and technical skills, and a proven track record of creatively solving unique problems in a fast-paced environment. Ideal candidates will have a strong background in CRM, Campaign Management, Data and Analytics, Digital, E-Commerce, or Marketing Technology Solutions. How you will make a difference: Be passionate about customer success and establish yourself as the trusted advisor for Klaviyo's Mid-Market and Enterprise Businesses. Drive positive Net Revenue Retention by mitigating churn risk and identifying opportunities for customer expansion and upgrades. Devise customized success plans based on customers' goals and challenges, holding customers accountable for driving action. Compose strategies to increase email, SMS, and digital channel revenue for all customers through the Klaviyo platform while driving growth and expansion. Proactively review customer performance, address any open issues, and ensure consistent messaging and appropriate escalation. Keep customers up to date on product releases and new features. Share feedback with Product/Engineering to enhance customer engagement. Contribute to a positive team environment of collaboration, customer empathy, equality, and inclusion. Who you are: 1+ years of experience working with Mid-market / Enterprise accounts with a track record for building and nurturing relationships with multiple stakeholders in an account An experienced marketer with a background in campaign management, CRM, digital marketing, data, or analytics. Familiarity with Marketing Automation technologies. A proven track record of advising customers or executing marketing strategies. Customer success or account management experience with a history of building and nurturing relationships with multiple stakeholders. Experience explaining how to achieve key goals using software with end users. A track record of creative problem-solving for customers and end users. Comfortable discussing and supporting commercial conversations. Thrives in a collaborative environment. Excellent organizational and project management skills. Excellent communication skills via phone, video conference, and email. Curious and eager to learn. Adaptable to change and comfortable working in a fast-paced environment. Experience with G-Suite, Gainsight, Salesforce, or similar tools. Fluency in English and French at Business level We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators-ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses instant messaging platforms, or unsolicited calls. By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).
Aug 15, 2025
Full time
Associate Customer Success Manager - Mid Market (French Speaking) Customer Success London, UK Named as one of the UK's 'Great Places To Work' for the third year running, we are looking for individuals who want to join our dedicated team and help us grow our already impressive customer base in EMEA even further. We're seeking passionate Customer Success Professionals (CSMs) for our new state of the art and dynamic London office who thrive in a hybrid working environment (3 days in the office). Our mission is to exceed customer expectations and drive their growth. We're looking for CSMs who are dedicated to delivering the best experience to our EMEA customers. This is an exciting opportunity for someone with a customer-first attitude, strong consultative and technical skills, and a proven track record of creatively solving unique problems in a fast-paced environment. Ideal candidates will have a strong background in CRM, Campaign Management, Data and Analytics, Digital, E-Commerce, or Marketing Technology Solutions. How you will make a difference: Be passionate about customer success and establish yourself as the trusted advisor for Klaviyo's Mid-Market and Enterprise Businesses. Drive positive Net Revenue Retention by mitigating churn risk and identifying opportunities for customer expansion and upgrades. Devise customized success plans based on customers' goals and challenges, holding customers accountable for driving action. Compose strategies to increase email, SMS, and digital channel revenue for all customers through the Klaviyo platform while driving growth and expansion. Proactively review customer performance, address any open issues, and ensure consistent messaging and appropriate escalation. Keep customers up to date on product releases and new features. Share feedback with Product/Engineering to enhance customer engagement. Contribute to a positive team environment of collaboration, customer empathy, equality, and inclusion. Who you are: 1+ years of experience working with Mid-market / Enterprise accounts with a track record for building and nurturing relationships with multiple stakeholders in an account An experienced marketer with a background in campaign management, CRM, digital marketing, data, or analytics. Familiarity with Marketing Automation technologies. A proven track record of advising customers or executing marketing strategies. Customer success or account management experience with a history of building and nurturing relationships with multiple stakeholders. Experience explaining how to achieve key goals using software with end users. A track record of creative problem-solving for customers and end users. Comfortable discussing and supporting commercial conversations. Thrives in a collaborative environment. Excellent organizational and project management skills. Excellent communication skills via phone, video conference, and email. Curious and eager to learn. Adaptable to change and comfortable working in a fast-paced environment. Experience with G-Suite, Gainsight, Salesforce, or similar tools. Fluency in English and French at Business level We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators-ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses instant messaging platforms, or unsolicited calls. By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).
Senior Director, Agency Partnerships
BigCommerce Pty.
Senior Director, Agency Partnerships page is loaded Senior Director, Agency Partnerships Apply remote type Hybrid locations London, United Kingdom time type Full time posted on Posted 6 Days Ago job requisition id JR102115 Welcome to the Agentic Commerce Era At Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. As the parent company of BigCommerce , Feedonomics , and Makeswift , we connect the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever-changing market. Simply said, we help businesses confidently solve complex commerce challenges so they can build smarter, adapt faster, and grow on their own terms. If you want to be part of a team of bold builders, sharp thinkers, and technical trailblazers, working together to shape the future of commerce, this is the place for you. Reporting to our SVP Global Partnerships, the Senior Director, Agency Partnerships will drive and lead our agency channel strategy. You and your team will be responsible for managing relationships with, onboarding of, enabling of, activating of, and implementation of GTM strategies with our System Integrators, Digital Agencies, and eCommerce consultants. You will work closely with Sales and Marketing to manage the channel sales pipeline and go-to-market activities that bring new clients to the Commerce platform and influence the successful delivery of client projects. What You'll Do: Lead a team of Channel Account Managers to help them reach their full professional potential at Commerce Manage the KPIs for the team, identifying opportunities to improve performance Partner with Sales to drive partner sourced customer referrals and effectively co-sell with agency partners. Lead, manage and support with our global system integrator partnerships and enterprise partner acquisition strategy in the region. Lead and collaborate with the Commerce Marketing and Product teams to develop and implement effective go-to-market strategies (new integrations, new features, new markets) with new and existing partners. Responsibilities include working with and communicating across multiple team functions within Commerce and within partner organizations. Work with Partners to drive joint marketing initiatives through events and other marketing campaigns. Work with the Partners to develop Partner success metrics, including specific KPIs that drive merchant adoption and revenue growth for both Commerce and the partner. Work closely with the Commerce Enterprise Sales, Product, and Client Success teams (Onboarding and Account Management) to ensure smooth onboarding experiences and servicing processes of acquired merchants using partner integrations via the Commerce platforms. Deliver compelling capabilities demonstrations of the Commerce platform and address high-level technical questions, serving as a subject matter expert around how eCommerce platforms fit within overall digital commerce ecosystems. Plan, organize, lead, and control balanced revenue growth, continued merchant awareness and customer satisfaction with a long term, multi-year focus. Serve as a role model, source of inspiration, and coach for less experienced peers. Partner with the EMEA leadership team in cultivating an environment of teamwork, openness, creativity, and continuous improvement. Who You Are: 12+ years software or SaaS sales experience with a focus on consultative solutions selling in a rapidly growing and fast-paced environment including 7+ years experience in a quota-based sales or channel sale role and 5+ years of management experience required. Experience working in a Recurring Revenue or SaaS organization or Agency / systems integrator implementing ecommerce platforms and solutions. Deep understanding of a variety of eCommerce platforms including Magento, Salesforce Commerce Cloud, and Shopify Bachelor's degree, ideally in business or similar field preferred. Ability to travel domestically or internationally as needed. This job may require upwards of 25% travel to meet with partners which may require overnight stays or week-long stays at locations (depending on the project). Driven Achiever - You thrive on challenges and have a proven history of successfully, consistently achieving revenue goals and objectives, within a complex client acquisition-driven business, preferably in the mid-market or enterprise space. Action-Oriented - You have a passion for getting things done, carry out responsibilities with minimal direction, enjoy working hard, are full of energy for challenges, and seize opportunities more than others. Sales Star and Master Negotiator - You are a great salesperson with sales methodology knowledge who will be the role-model of sales excellence for the team. Your extensive experience will allow you and others to skillfully negotiate wins internally and externally while maintaining strong relationships. Master Communicator - You provide the information people to the right people at the right time in the right way, adjusting your approach to fit the audience and setting (one-on-one, small and large groups, peers, direct reports, and leaders inside and outside the organization). Excellent communication (written and verbal), presentation, and client/partner relationship skills are critical. Customer Focused - You have a passion for eCommerce and helping businesses become wildly successful and are dedicated to meeting the expectations and requirements of internal and external customers. You get first-hand information and use it for improvements in products and services, act with customers in mind, and establish and maintain effective relationships with customers, gaining their trust and respect. Strategist - You have perspective and can see and discuss multiple aspects and impacts of issues and project them into the future, recognize what can/should be done now to affect future performance, and see and understand the challenges between the current and the ideal situation. Business Acumen - You know what to prioritize, creatively solve complex problems, and use data to make decisions. You have a deep level of knowledge about how businesses work, keep up with relevant practices and trends, and know the competition. Organized - You can marshal the resources you need to get things done, simultaneously manage multiple priorities and/or projects, and deliver key milestones on time. A Planner - You have strong attention to detail, accurately scope out the length and difficulty of tasks and projects, anticipate and adjust for problems and roadblocks, and easy development and maintain schedules. Collaborative - You have demonstrated success working cross-functionally in matrixed organizations and have the ability to forge strong bonds and work collaboratively with key external and internal partners such across Product Development, Channel, Marketing, other sales channels. Composed - You know how to remain collected in a fast-paced, high pressure, dynamic environment and carry out responsibilities with minimal direction. Flexible - You not only cope with change, but you also thrive on it and can shift gears comfortably. Personable - You are a high energy professional with a resiliently positive attitude and deep personal confidence that exudes a strong sense of teamwork by working effectively, respectfully, and efficiently with all team members. Technically Adept - You pick up on technical things quickly, enjoy learning new skills and knowledge, and are adept at staying ahead of the curve on relevant industry, company, product, or technical knowledge. You have a deep understanding of and CRM best practices and ideally have a basic understanding of HTML, CSS and internet technologies (shopping carts, web hosting, email, and online marketing tools). Technical knowledge and/or ability to write code is a plus. Courageous and Ethical - You possess professional courage, steadfastly persevere through challenges, are ambitious while humble, have high standards for ethics and integrity, and do the right things the right way. Inclusion and Belonging At Commerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions and to receive other benefits and privileges of employment. If you need an accommodation in order to interview at Commerce, please let us know during any of your interactions with our recruiting team. Learn more about the Commerce team, culture and benefits at Protect Yourself Against Hiring Scams: Our Corporate Disclaimer Commerce, along with many other employers, has become the subject of fraudulent job offers to hopeful prospective job seekers. Be advised: Commerce does not offer jobs to individuals who do not go through our formal hiring process. Commerce will never: require payment of recruitment fees from candidates; request personally identifiable information through unsanctioned websites or applications; . click apply for full job details
Aug 13, 2025
Full time
Senior Director, Agency Partnerships page is loaded Senior Director, Agency Partnerships Apply remote type Hybrid locations London, United Kingdom time type Full time posted on Posted 6 Days Ago job requisition id JR102115 Welcome to the Agentic Commerce Era At Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. As the parent company of BigCommerce , Feedonomics , and Makeswift , we connect the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever-changing market. Simply said, we help businesses confidently solve complex commerce challenges so they can build smarter, adapt faster, and grow on their own terms. If you want to be part of a team of bold builders, sharp thinkers, and technical trailblazers, working together to shape the future of commerce, this is the place for you. Reporting to our SVP Global Partnerships, the Senior Director, Agency Partnerships will drive and lead our agency channel strategy. You and your team will be responsible for managing relationships with, onboarding of, enabling of, activating of, and implementation of GTM strategies with our System Integrators, Digital Agencies, and eCommerce consultants. You will work closely with Sales and Marketing to manage the channel sales pipeline and go-to-market activities that bring new clients to the Commerce platform and influence the successful delivery of client projects. What You'll Do: Lead a team of Channel Account Managers to help them reach their full professional potential at Commerce Manage the KPIs for the team, identifying opportunities to improve performance Partner with Sales to drive partner sourced customer referrals and effectively co-sell with agency partners. Lead, manage and support with our global system integrator partnerships and enterprise partner acquisition strategy in the region. Lead and collaborate with the Commerce Marketing and Product teams to develop and implement effective go-to-market strategies (new integrations, new features, new markets) with new and existing partners. Responsibilities include working with and communicating across multiple team functions within Commerce and within partner organizations. Work with Partners to drive joint marketing initiatives through events and other marketing campaigns. Work with the Partners to develop Partner success metrics, including specific KPIs that drive merchant adoption and revenue growth for both Commerce and the partner. Work closely with the Commerce Enterprise Sales, Product, and Client Success teams (Onboarding and Account Management) to ensure smooth onboarding experiences and servicing processes of acquired merchants using partner integrations via the Commerce platforms. Deliver compelling capabilities demonstrations of the Commerce platform and address high-level technical questions, serving as a subject matter expert around how eCommerce platforms fit within overall digital commerce ecosystems. Plan, organize, lead, and control balanced revenue growth, continued merchant awareness and customer satisfaction with a long term, multi-year focus. Serve as a role model, source of inspiration, and coach for less experienced peers. Partner with the EMEA leadership team in cultivating an environment of teamwork, openness, creativity, and continuous improvement. Who You Are: 12+ years software or SaaS sales experience with a focus on consultative solutions selling in a rapidly growing and fast-paced environment including 7+ years experience in a quota-based sales or channel sale role and 5+ years of management experience required. Experience working in a Recurring Revenue or SaaS organization or Agency / systems integrator implementing ecommerce platforms and solutions. Deep understanding of a variety of eCommerce platforms including Magento, Salesforce Commerce Cloud, and Shopify Bachelor's degree, ideally in business or similar field preferred. Ability to travel domestically or internationally as needed. This job may require upwards of 25% travel to meet with partners which may require overnight stays or week-long stays at locations (depending on the project). Driven Achiever - You thrive on challenges and have a proven history of successfully, consistently achieving revenue goals and objectives, within a complex client acquisition-driven business, preferably in the mid-market or enterprise space. Action-Oriented - You have a passion for getting things done, carry out responsibilities with minimal direction, enjoy working hard, are full of energy for challenges, and seize opportunities more than others. Sales Star and Master Negotiator - You are a great salesperson with sales methodology knowledge who will be the role-model of sales excellence for the team. Your extensive experience will allow you and others to skillfully negotiate wins internally and externally while maintaining strong relationships. Master Communicator - You provide the information people to the right people at the right time in the right way, adjusting your approach to fit the audience and setting (one-on-one, small and large groups, peers, direct reports, and leaders inside and outside the organization). Excellent communication (written and verbal), presentation, and client/partner relationship skills are critical. Customer Focused - You have a passion for eCommerce and helping businesses become wildly successful and are dedicated to meeting the expectations and requirements of internal and external customers. You get first-hand information and use it for improvements in products and services, act with customers in mind, and establish and maintain effective relationships with customers, gaining their trust and respect. Strategist - You have perspective and can see and discuss multiple aspects and impacts of issues and project them into the future, recognize what can/should be done now to affect future performance, and see and understand the challenges between the current and the ideal situation. Business Acumen - You know what to prioritize, creatively solve complex problems, and use data to make decisions. You have a deep level of knowledge about how businesses work, keep up with relevant practices and trends, and know the competition. Organized - You can marshal the resources you need to get things done, simultaneously manage multiple priorities and/or projects, and deliver key milestones on time. A Planner - You have strong attention to detail, accurately scope out the length and difficulty of tasks and projects, anticipate and adjust for problems and roadblocks, and easy development and maintain schedules. Collaborative - You have demonstrated success working cross-functionally in matrixed organizations and have the ability to forge strong bonds and work collaboratively with key external and internal partners such across Product Development, Channel, Marketing, other sales channels. Composed - You know how to remain collected in a fast-paced, high pressure, dynamic environment and carry out responsibilities with minimal direction. Flexible - You not only cope with change, but you also thrive on it and can shift gears comfortably. Personable - You are a high energy professional with a resiliently positive attitude and deep personal confidence that exudes a strong sense of teamwork by working effectively, respectfully, and efficiently with all team members. Technically Adept - You pick up on technical things quickly, enjoy learning new skills and knowledge, and are adept at staying ahead of the curve on relevant industry, company, product, or technical knowledge. You have a deep understanding of and CRM best practices and ideally have a basic understanding of HTML, CSS and internet technologies (shopping carts, web hosting, email, and online marketing tools). Technical knowledge and/or ability to write code is a plus. Courageous and Ethical - You possess professional courage, steadfastly persevere through challenges, are ambitious while humble, have high standards for ethics and integrity, and do the right things the right way. Inclusion and Belonging At Commerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions and to receive other benefits and privileges of employment. If you need an accommodation in order to interview at Commerce, please let us know during any of your interactions with our recruiting team. Learn more about the Commerce team, culture and benefits at Protect Yourself Against Hiring Scams: Our Corporate Disclaimer Commerce, along with many other employers, has become the subject of fraudulent job offers to hopeful prospective job seekers. Be advised: Commerce does not offer jobs to individuals who do not go through our formal hiring process. Commerce will never: require payment of recruitment fees from candidates; request personally identifiable information through unsanctioned websites or applications; . click apply for full job details
Altitude-Recruitment Limited
Ecommerce & Marketing Digital Manager
Altitude-Recruitment Limited Haddenham, Buckinghamshire
Permanent Opportunity Hybrid based in Aylesbury Marketing Manager Up to £50,000 pa UK Office in Aylesbury, part of the EMEA region, supporting European markets. Our client design, manufacture and market branded consumer and end-user products that help people work, learn, play, and thrive. The brand is a leading provider of desktop and mobile device accessories, trusted by IT, educators, business, and home office professionals around the world for more than 40 years. They pride themselves as The Professionals Choice , and on our core values surrounding design, sustainability, quality, and support. Also a global leader in video gaming accessories, they design affordable products. Their passion is gaming, and their mission is to bring gamers of all levels memorable experiences that enhance the fun and excitement of gaming. The Ecommerce & Digital Marketing Manager EMEA will play a crucial role in driving the growth of our products across e-tail channel partners' websites. You will be responsible for enhancing the visibility, positioning, and sales performance of our clients products through online merchandising and targeted digital campaigns. Your aim will be to ensure optimal representation of our products, drive traffic and increase conversion rates on our clients partners' platforms, ultimately contributing to overall sales targets. Although this role is based in the UK, the successful applicant will be responsible for ecommerce campaigns and customer interaction throughout EMEA, meaning that a second language would be beneficial, and occasional travel may be required. Job Brief: Manage brand content syndication to partners through the 1WorldSync and Icecat platforms, ensuring all product listings are optimised across e-tail platforms, including product descriptions, imagery, video, enhanced content, pricing, and SEO optimisation. Act as the liaison between the EMEA marketing team and the Global digital marketing team, actively briefing in requirements for new digital content, including new campaign landing pages, blog posts and regional performance marketing campaigns based on EMEA priorities. Ensure the brands ecommerce content is internally well organised, ensuring that all best practice online content is accessible on all internal platforms for regional colleagues. In some cases, own the customer relationship with online channel partners and manage the Marketing Development Funds (MDF) for e-tail channel partners, ensuring efficient allocation of resources to maximise impact and ROI Work closely with our clients online reseller partners to improve the content merchandising quality of products on our clients websites. Develop and implement ecommerce marketing strategies to increase product visibility, conversion, and sales through our e-tail partners' websites. In other cases, support the channel marketing team in collaborating with channel partners to create joint marketing plans that align with both brand goals and partner objectives. Monitor key performance metrics (sales, traffic, conversion rates) on e-tail partner platforms, providing detailed analysis and recommendations for improvement. Track and analyse the number of leads generated and sent to e-tail partners, providing insights to improve partner visibility and conversion. Regularly review and report on campaign performance, providing actionable insights to improve ROI and drive growth. Work closely with supply chain and product marketing teams to ensure forecasts are provided for key promotional periods and promotional campaigns. Provide feedback to category and marcomm teams on best practice ecommerce content, how we should improve our go to market assets in line with best practice. Keep up to date on industry trends with ecommerce conversion best practice, investigate use of new software tools to enable Kensington & PowerA to have the best online visibility in the market. Proficient in using marketing tools, analytics platforms (Google Analytics, etc.), and ecommerce software. Excellent written and verbal communication skills, with attention to detail in product presentation. A degree in Marketing, Business, or a related field (or equivalent experience). Digital marketing qualifications or certifications (e.g., Google Ads, Analytics) are a plus. Please let us know we need to make reasonable adjustments to our process, please let us know about how we can best support you and make the adjustments that may be needed. Altitude-Recruitment Limited acting as an Employment Agency and Employment Business.
Aug 01, 2025
Full time
Permanent Opportunity Hybrid based in Aylesbury Marketing Manager Up to £50,000 pa UK Office in Aylesbury, part of the EMEA region, supporting European markets. Our client design, manufacture and market branded consumer and end-user products that help people work, learn, play, and thrive. The brand is a leading provider of desktop and mobile device accessories, trusted by IT, educators, business, and home office professionals around the world for more than 40 years. They pride themselves as The Professionals Choice , and on our core values surrounding design, sustainability, quality, and support. Also a global leader in video gaming accessories, they design affordable products. Their passion is gaming, and their mission is to bring gamers of all levels memorable experiences that enhance the fun and excitement of gaming. The Ecommerce & Digital Marketing Manager EMEA will play a crucial role in driving the growth of our products across e-tail channel partners' websites. You will be responsible for enhancing the visibility, positioning, and sales performance of our clients products through online merchandising and targeted digital campaigns. Your aim will be to ensure optimal representation of our products, drive traffic and increase conversion rates on our clients partners' platforms, ultimately contributing to overall sales targets. Although this role is based in the UK, the successful applicant will be responsible for ecommerce campaigns and customer interaction throughout EMEA, meaning that a second language would be beneficial, and occasional travel may be required. Job Brief: Manage brand content syndication to partners through the 1WorldSync and Icecat platforms, ensuring all product listings are optimised across e-tail platforms, including product descriptions, imagery, video, enhanced content, pricing, and SEO optimisation. Act as the liaison between the EMEA marketing team and the Global digital marketing team, actively briefing in requirements for new digital content, including new campaign landing pages, blog posts and regional performance marketing campaigns based on EMEA priorities. Ensure the brands ecommerce content is internally well organised, ensuring that all best practice online content is accessible on all internal platforms for regional colleagues. In some cases, own the customer relationship with online channel partners and manage the Marketing Development Funds (MDF) for e-tail channel partners, ensuring efficient allocation of resources to maximise impact and ROI Work closely with our clients online reseller partners to improve the content merchandising quality of products on our clients websites. Develop and implement ecommerce marketing strategies to increase product visibility, conversion, and sales through our e-tail partners' websites. In other cases, support the channel marketing team in collaborating with channel partners to create joint marketing plans that align with both brand goals and partner objectives. Monitor key performance metrics (sales, traffic, conversion rates) on e-tail partner platforms, providing detailed analysis and recommendations for improvement. Track and analyse the number of leads generated and sent to e-tail partners, providing insights to improve partner visibility and conversion. Regularly review and report on campaign performance, providing actionable insights to improve ROI and drive growth. Work closely with supply chain and product marketing teams to ensure forecasts are provided for key promotional periods and promotional campaigns. Provide feedback to category and marcomm teams on best practice ecommerce content, how we should improve our go to market assets in line with best practice. Keep up to date on industry trends with ecommerce conversion best practice, investigate use of new software tools to enable Kensington & PowerA to have the best online visibility in the market. Proficient in using marketing tools, analytics platforms (Google Analytics, etc.), and ecommerce software. Excellent written and verbal communication skills, with attention to detail in product presentation. A degree in Marketing, Business, or a related field (or equivalent experience). Digital marketing qualifications or certifications (e.g., Google Ads, Analytics) are a plus. Please let us know we need to make reasonable adjustments to our process, please let us know about how we can best support you and make the adjustments that may be needed. Altitude-Recruitment Limited acting as an Employment Agency and Employment Business.
Head of Strategic Service Partnerships, EMEA
Intuit Inc.
Intuit is a global platform company that is on a mission to power prosperity around the world for consumers, small businesses, and the self-employed. Across all our leading brands - Turbo Tax, Credit Karma, QuickBooks, and Mailchimp - Intuit serves over 100 million customers and is one of the few companies in the world to have both a thriving consumer and small business ecosystem. Intuit is known for its track record of innovation, customer centricity, and consistent recognition as a top place to work. Intuit Mailchimp solves one of the largest challenges small and medium sized businesses face - getting customers. For two-thirds of SMBs, finding new customers is their biggest obstacle and over 25% struggle to retain existing ones. Over 13 million businesses use Mailchimp to grow their business, and the combination of QuickBooks and Mailchimp will enable the next horizon of transformative innovation. Through the combined offering, small businesses will be able to grow and manage their business with one platform, enabling Intuit to offer unparalleled value and convenience to its customers. We are looking for a highly motivated partner management leader to join the Intuit Mailchimp global partner team and take our business to the next level. You will play a critical role in building and leading a team of Strategic Partner Development Managers (PDMs) and driving results from their efforts to form and monetize strategic agency partnerships, ensuring world-class engagement with Intuit Mailchimp. Your team will be responsible for acquiring and managing Strategic Partners, driving deep engagement, with a focus on delivering mutual growth through new high-value customer acquisition, upleveling customer success, and ensuring we continue to raise the bar on partner experience. Responsibilities Build and manage a high performing Strategic PDM team which will be responsible for acquiring and developing some of our most strategic agency partnerships in the market. Roll up the sleeves and support your team in pitching, recruiting, and managing mid-market Digital Marketing and Ecommerce Agencies through targeted, proactive, high touch approach. Develop and maintain executive relationships across our strategic partner community through regular in-person engagements. Serve as the first point of executive escalation to address partner concerns and misalignments. Own, build, and scale the Strategic PDM strategy, playbook, and operating model globally, collaborating with our regional teams. Work cross-functionally across the entire Intuit organization to garner support for your team, ensuring overall customer and partner success. Working closely with cross-functional business partners, develop training, skills development, and performance programs to create a high-performance culture within the team. Analyze and drive performance metrics across the team, identify trends, and make data-driven recommendations to deliver deeper engagement and faster partner-led revenue growth. Minimum Requirements 10+ years of experience in alliances, partner management, sales, and/or business 5+ years of experience in group managerial roles responsible for a high-performing partner management Proven experience in establishing, developing, and scaling service partnerships for SaaS Ability to think strategically and analytically about growth opportunities with strategic partners Excellent written and verbal communication skills Bachelor's degree in business, marketing, or related field, or equivalent experience Preferred Qualifications Track record of successfully shepherding multiple partners through an end-to-end partner journey starting with new partner acquisition all the way to long-term revenue growth Familiarity with Martech, Ecommerce and Digital Marketing Agency ecosystems Experience working with medium-sized service organizations Experience leading internal growth teams within a fast-growing marketing or ecommerce environment Existing agency network and relationships
Feb 20, 2025
Full time
Intuit is a global platform company that is on a mission to power prosperity around the world for consumers, small businesses, and the self-employed. Across all our leading brands - Turbo Tax, Credit Karma, QuickBooks, and Mailchimp - Intuit serves over 100 million customers and is one of the few companies in the world to have both a thriving consumer and small business ecosystem. Intuit is known for its track record of innovation, customer centricity, and consistent recognition as a top place to work. Intuit Mailchimp solves one of the largest challenges small and medium sized businesses face - getting customers. For two-thirds of SMBs, finding new customers is their biggest obstacle and over 25% struggle to retain existing ones. Over 13 million businesses use Mailchimp to grow their business, and the combination of QuickBooks and Mailchimp will enable the next horizon of transformative innovation. Through the combined offering, small businesses will be able to grow and manage their business with one platform, enabling Intuit to offer unparalleled value and convenience to its customers. We are looking for a highly motivated partner management leader to join the Intuit Mailchimp global partner team and take our business to the next level. You will play a critical role in building and leading a team of Strategic Partner Development Managers (PDMs) and driving results from their efforts to form and monetize strategic agency partnerships, ensuring world-class engagement with Intuit Mailchimp. Your team will be responsible for acquiring and managing Strategic Partners, driving deep engagement, with a focus on delivering mutual growth through new high-value customer acquisition, upleveling customer success, and ensuring we continue to raise the bar on partner experience. Responsibilities Build and manage a high performing Strategic PDM team which will be responsible for acquiring and developing some of our most strategic agency partnerships in the market. Roll up the sleeves and support your team in pitching, recruiting, and managing mid-market Digital Marketing and Ecommerce Agencies through targeted, proactive, high touch approach. Develop and maintain executive relationships across our strategic partner community through regular in-person engagements. Serve as the first point of executive escalation to address partner concerns and misalignments. Own, build, and scale the Strategic PDM strategy, playbook, and operating model globally, collaborating with our regional teams. Work cross-functionally across the entire Intuit organization to garner support for your team, ensuring overall customer and partner success. Working closely with cross-functional business partners, develop training, skills development, and performance programs to create a high-performance culture within the team. Analyze and drive performance metrics across the team, identify trends, and make data-driven recommendations to deliver deeper engagement and faster partner-led revenue growth. Minimum Requirements 10+ years of experience in alliances, partner management, sales, and/or business 5+ years of experience in group managerial roles responsible for a high-performing partner management Proven experience in establishing, developing, and scaling service partnerships for SaaS Ability to think strategically and analytically about growth opportunities with strategic partners Excellent written and verbal communication skills Bachelor's degree in business, marketing, or related field, or equivalent experience Preferred Qualifications Track record of successfully shepherding multiple partners through an end-to-end partner journey starting with new partner acquisition all the way to long-term revenue growth Familiarity with Martech, Ecommerce and Digital Marketing Agency ecosystems Experience working with medium-sized service organizations Experience leading internal growth teams within a fast-growing marketing or ecommerce environment Existing agency network and relationships
Associate General Counsel - UK
Quantum Metric
Our Culture Quantum Metric's number one objective is happy people, diverse and inclusive culture. We're passionate about empowering our people to become the best version of themselves, offering coaching and training programs designed to accelerate their career in whatever direction they choose. As a remote-first company, we understand the importance of building an engaged, diverse, and fun place to work. We hold regular company-wide events, seasonal challenges, and Quantum Metric sponsored local outings when Zoom becomes too much. We also have a number of Employee Resource Groups that provide spaces to discuss, share, and reflect on topics that impact us both inside and outside of work - from being new to SaaS or navigating it as a first-time parent, to overcoming the barriers faced as Black, Hispanic, Asian American and Native Hawaiian/Pacific Islander, LGBTQIA or other underrepresented backgrounds. We are also passionate about the connections we build with our customers. You'll not only work with some of the world's most recognized brands, but build lasting relationships. At Quantum Metric we value all types of experience and education and don't expect you to meet every qualification for this position. We are most interested in the unique perspective you can bring and your ability to uphold our values of passion, persistence, and integrity. About the Role The Associate General Counsel will work directly with the Senior Associate General Counsel, General Counsel, legal team, Chief Operating Officer, sales managers, and global senior management team of a leading SaaS technology company which provides analytics and site monitoring services to Fortune 500 organizations. Working in tandem with our Senior Associate General Counsel and other members of our legal team, you'll play a critical role on the legal team of a quickly growing SaaS startup. You will provide commercial contracting, specialized support, and legal guidance on a range of issues spanning all teams in the company. Responsibilities Review, negotiate, draft, and approve various customer and vendor contracts covering a range of transactions in EMEA and the US Provide specialised insight and training to internal stakeholders on issues related to EMEA-specific privacy regulations and data security, intellectual property, corporate governance, and/or employment Partner with various departments (e.g., human resources) to advise on legal issues and draft/update company policies as they relate to EMEA Review, negotiate and draft employment contracts, analyse employment and compensation-related issues and mutual separation/exit agreements Requirements Admitted to practice in England and Wales Must live in the UK or Northern Ireland At least 5-7 years post qualification experience (PQE) A mix of law firm and in-house experience Experience working with U.S. stakeholders and/or at a U.S.-based company Experience in counseling on UK/EU privacy laws is preferred Experience in counseling on labour and employment issues is a plus SaaS/software contract management, review, and negotiation experience Excellent verbal and written communication skills and professional demeanour Ability to work independently, manage multiple projects/large workloads, and keep deadlines Exceptional business judgement, analytical skills, and critical thinking with demonstrated success working as a team player in a fast-paced environment Keen awareness of risk and compliance strategies Detail-oriented and highly motivated Unquestionable professional ethics and integrity Fluent in English Perks & Benefits Group Health Plans (100% paid) Life Assurance Employee Assistance Program Stock Options Employee Lead Referral Program One-Time Home Office Enhancement Stipend Monthly Business Expense Stipend Parental Leave Company-Wide Unlimited Paid Time Off policy (In addition to statutory vacation entitlement) RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack) Sick Pay in accordance with statutory requirements Automatic enrollment in QM Pension Plan with 4% match MacBook and awesome swag delivered to your door Encouraging and collaborative culture About Quantum Metric As the leader in Continuous Product Design, Quantum Metric helps organizations put customers at the heart of everything they do. The Quantum Metric platform provides a structured approach to understanding the digital customer journey, enabling organizations to recognize customer needs, quantify the financial impact and prioritize based on the impact to the customer and business' bottom line. Today, Quantum Metric captures insights from 40 percent of the world's internet users, supporting nationally recognized brands in ecommerce and retail, travel, financial services and telecommunications. Our customer retention rate is 98%. Quantum Metric has been named to the Inc 5000 and the Deloitte 500 for the last five-consecutive years, and has made the Best Places to Work lists by Glassdoor, BuiltIn, Fast Company and Forbes. If the above role seems like a match and you're interested in joining a team of people with exceptional potential from diverse backgrounds, perspectives, and life experiences, we want to hear from you! The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Quantum Metric reserves the right to change, edit, and add duties and responsibilities of all job descriptions at any time, at its sole discretion, and to notify the respective employee accordingly. Quantum Metric will only provide offers of employment and all communications regarding employment from an email address and/or LinkedIn inMail. Quantum does not recruit via channels such as WhatsApp or Telegram, and will not ask for a candidate's sensitive information and/or any upfront fees/costs during the job application process. Quantum asks that any candidates report any suspicious recruitment efforts to . Quantum Metric is an E-Verify employer: Applicant Privacy Policy:
Feb 08, 2025
Full time
Our Culture Quantum Metric's number one objective is happy people, diverse and inclusive culture. We're passionate about empowering our people to become the best version of themselves, offering coaching and training programs designed to accelerate their career in whatever direction they choose. As a remote-first company, we understand the importance of building an engaged, diverse, and fun place to work. We hold regular company-wide events, seasonal challenges, and Quantum Metric sponsored local outings when Zoom becomes too much. We also have a number of Employee Resource Groups that provide spaces to discuss, share, and reflect on topics that impact us both inside and outside of work - from being new to SaaS or navigating it as a first-time parent, to overcoming the barriers faced as Black, Hispanic, Asian American and Native Hawaiian/Pacific Islander, LGBTQIA or other underrepresented backgrounds. We are also passionate about the connections we build with our customers. You'll not only work with some of the world's most recognized brands, but build lasting relationships. At Quantum Metric we value all types of experience and education and don't expect you to meet every qualification for this position. We are most interested in the unique perspective you can bring and your ability to uphold our values of passion, persistence, and integrity. About the Role The Associate General Counsel will work directly with the Senior Associate General Counsel, General Counsel, legal team, Chief Operating Officer, sales managers, and global senior management team of a leading SaaS technology company which provides analytics and site monitoring services to Fortune 500 organizations. Working in tandem with our Senior Associate General Counsel and other members of our legal team, you'll play a critical role on the legal team of a quickly growing SaaS startup. You will provide commercial contracting, specialized support, and legal guidance on a range of issues spanning all teams in the company. Responsibilities Review, negotiate, draft, and approve various customer and vendor contracts covering a range of transactions in EMEA and the US Provide specialised insight and training to internal stakeholders on issues related to EMEA-specific privacy regulations and data security, intellectual property, corporate governance, and/or employment Partner with various departments (e.g., human resources) to advise on legal issues and draft/update company policies as they relate to EMEA Review, negotiate and draft employment contracts, analyse employment and compensation-related issues and mutual separation/exit agreements Requirements Admitted to practice in England and Wales Must live in the UK or Northern Ireland At least 5-7 years post qualification experience (PQE) A mix of law firm and in-house experience Experience working with U.S. stakeholders and/or at a U.S.-based company Experience in counseling on UK/EU privacy laws is preferred Experience in counseling on labour and employment issues is a plus SaaS/software contract management, review, and negotiation experience Excellent verbal and written communication skills and professional demeanour Ability to work independently, manage multiple projects/large workloads, and keep deadlines Exceptional business judgement, analytical skills, and critical thinking with demonstrated success working as a team player in a fast-paced environment Keen awareness of risk and compliance strategies Detail-oriented and highly motivated Unquestionable professional ethics and integrity Fluent in English Perks & Benefits Group Health Plans (100% paid) Life Assurance Employee Assistance Program Stock Options Employee Lead Referral Program One-Time Home Office Enhancement Stipend Monthly Business Expense Stipend Parental Leave Company-Wide Unlimited Paid Time Off policy (In addition to statutory vacation entitlement) RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack) Sick Pay in accordance with statutory requirements Automatic enrollment in QM Pension Plan with 4% match MacBook and awesome swag delivered to your door Encouraging and collaborative culture About Quantum Metric As the leader in Continuous Product Design, Quantum Metric helps organizations put customers at the heart of everything they do. The Quantum Metric platform provides a structured approach to understanding the digital customer journey, enabling organizations to recognize customer needs, quantify the financial impact and prioritize based on the impact to the customer and business' bottom line. Today, Quantum Metric captures insights from 40 percent of the world's internet users, supporting nationally recognized brands in ecommerce and retail, travel, financial services and telecommunications. Our customer retention rate is 98%. Quantum Metric has been named to the Inc 5000 and the Deloitte 500 for the last five-consecutive years, and has made the Best Places to Work lists by Glassdoor, BuiltIn, Fast Company and Forbes. If the above role seems like a match and you're interested in joining a team of people with exceptional potential from diverse backgrounds, perspectives, and life experiences, we want to hear from you! The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Quantum Metric reserves the right to change, edit, and add duties and responsibilities of all job descriptions at any time, at its sole discretion, and to notify the respective employee accordingly. Quantum Metric will only provide offers of employment and all communications regarding employment from an email address and/or LinkedIn inMail. Quantum does not recruit via channels such as WhatsApp or Telegram, and will not ask for a candidate's sensitive information and/or any upfront fees/costs during the job application process. Quantum asks that any candidates report any suspicious recruitment efforts to . Quantum Metric is an E-Verify employer: Applicant Privacy Policy:
Partner Manager, Multilingual ( French & English)
Yotpo
If you're into online shopping (who isn't these days?), chances are you've crossed paths with Yotpo. We're all about eCommerce retention-helping brands of every size turn one-time shoppers into lifelong customers. Think loyalty programs, SMS and email marketing, subscriptions, and reviews-it's what we do best. Plus, we've got more tricks up our sleeve. With teams spread across the globe-from the US and Canada to the UK, Israel, Bulgaria, and Australia-we're growing fast. Our main mission? Delivering cutting-edge technology that sets new standards in the industry. Sounds exciting? Then read on, because we're looking for curious professional talents to be a part of building the future of the e-commerce industry. Yotpo is looking for a Multilingual Partnership Manager to manage, grow and own Yotpo's ecosystem of agencies and Partners in France & UK, some of the key markets for Yotpo in EMEA. This is someone who knows and understands e-commerce and the marketing tools that drive retention and growth for e-commerce brands, is driven, self-motivated and excited to be a key driver of Yotpo's EMEA expansion plans. You will build, own, and execute our Partnership strategy in the French & UK market to drive Demand Generation with our local Partners, work through complex partner sales, and support our mutual customers' success. You'll wear many hats leading and orchestrating our go-to-market efforts- from partner management with digital agencies, eCommerce platforms, and ISVs, to sales consultant and client services liaison, and take an active part in forming our local marketing strategies and execution, providing our partners, prospects and customers with the local experience they need to grow their business and put their trust in Yotpo. This is a pivotal role for the French market and includes- Direct channel sales activities, supporting successful Delivery projects, Partner Marketing, and other regional marketing and branding activities. How you'll make an impact: Identify, acquire, build, and manage go-to-market partnerships (agencies, platforms & ISVs) to drive brand awareness and hit channel-driven revenue goals in both regions. Become the face & owner of a highly dynamic ecosystem of partners that are actively engaged with the Yotpo brand, platform & prospects. Build and execute Yotpo's regional Partnership and Demand Generation expansion in a key growth market, France. Work hand in hand with our local agency partners to ensure the successful execution of our mutual projects, as well as find ways to increase our partners' revenue via services and new business opportunities. Consistently provide Yotpo's leadership team with clear market feedback on regional trends, merchant needs, competitor intel, product requirements, and opportunities to increase efficiencies and accelerate the regional growth. Be the face of Yotpo in the region, identifying challenges and opportunities for growth and working with relevant stakeholders to act quickly on any of these challenges and opportunities. Enable Partners on Yotpo's different products and delivery methodologies, make sure they're informed on the latest updates and support them pre and post-sales to drive maximum value to our shared prospects and clients. Manage and own a pipeline of partner-sourced sales opportunities, working alongside the go-to-market leadership & Account Executive teams to support complex sales cycles. Identify & support the execution of local marketing initiatives that will educate our partners and merchants and help increase Yotpo brand awareness and demand generation within the region. Speak, attend & network at industry events & meet-ups to evangelize Yotpo to prospective partners and merchants. Travel regularly to Paris and meet our ecosystem in person as much as needed. This role is London-based, with 3 days in our office and 2 days from home. About you: Native level of French & English, you'll have to engage local partners in their local language. eCommerce experience, within technology or service provider (ISV/Commerce Platform/Agency/SI). 2-5 years of partnership experience, strategic business development and/or sales experience with SaaS-based consumer marketing platforms, retail technologies and/or digital agencies. Highly resourceful & entrepreneurial operator who can work autonomously with a proven ability to collaborate with cross-functional, global teams. Track record of producing sales growth through direct/indirect sales models and delivering successful strategic alliance strategies to market, successfully hitting or exceeding KPIs. Savvy relationship builder and seasoned public speaker/presenter with the ability to persuade, inspire and motivate others. Big advantage- Strong understanding of retail & digital marketing landscape with an existing network of eCommerce ecosystem relationships and hands-on experience helping partners achieve success. You'd love Yotpo if: You thrive in an innovative environment and enjoy working with cutting edge and game-changing technology. You want to work with the most progressive, disruptive and beloved brands in eCommerce. You geek out a little bit knowing that Yotpo offers the most integrations in the eCommerce ecosystem. Working alongside awesome people at a diverse and inclusive company where your voice is heard and your perspective is encouraged matters to you.
Feb 01, 2025
Full time
If you're into online shopping (who isn't these days?), chances are you've crossed paths with Yotpo. We're all about eCommerce retention-helping brands of every size turn one-time shoppers into lifelong customers. Think loyalty programs, SMS and email marketing, subscriptions, and reviews-it's what we do best. Plus, we've got more tricks up our sleeve. With teams spread across the globe-from the US and Canada to the UK, Israel, Bulgaria, and Australia-we're growing fast. Our main mission? Delivering cutting-edge technology that sets new standards in the industry. Sounds exciting? Then read on, because we're looking for curious professional talents to be a part of building the future of the e-commerce industry. Yotpo is looking for a Multilingual Partnership Manager to manage, grow and own Yotpo's ecosystem of agencies and Partners in France & UK, some of the key markets for Yotpo in EMEA. This is someone who knows and understands e-commerce and the marketing tools that drive retention and growth for e-commerce brands, is driven, self-motivated and excited to be a key driver of Yotpo's EMEA expansion plans. You will build, own, and execute our Partnership strategy in the French & UK market to drive Demand Generation with our local Partners, work through complex partner sales, and support our mutual customers' success. You'll wear many hats leading and orchestrating our go-to-market efforts- from partner management with digital agencies, eCommerce platforms, and ISVs, to sales consultant and client services liaison, and take an active part in forming our local marketing strategies and execution, providing our partners, prospects and customers with the local experience they need to grow their business and put their trust in Yotpo. This is a pivotal role for the French market and includes- Direct channel sales activities, supporting successful Delivery projects, Partner Marketing, and other regional marketing and branding activities. How you'll make an impact: Identify, acquire, build, and manage go-to-market partnerships (agencies, platforms & ISVs) to drive brand awareness and hit channel-driven revenue goals in both regions. Become the face & owner of a highly dynamic ecosystem of partners that are actively engaged with the Yotpo brand, platform & prospects. Build and execute Yotpo's regional Partnership and Demand Generation expansion in a key growth market, France. Work hand in hand with our local agency partners to ensure the successful execution of our mutual projects, as well as find ways to increase our partners' revenue via services and new business opportunities. Consistently provide Yotpo's leadership team with clear market feedback on regional trends, merchant needs, competitor intel, product requirements, and opportunities to increase efficiencies and accelerate the regional growth. Be the face of Yotpo in the region, identifying challenges and opportunities for growth and working with relevant stakeholders to act quickly on any of these challenges and opportunities. Enable Partners on Yotpo's different products and delivery methodologies, make sure they're informed on the latest updates and support them pre and post-sales to drive maximum value to our shared prospects and clients. Manage and own a pipeline of partner-sourced sales opportunities, working alongside the go-to-market leadership & Account Executive teams to support complex sales cycles. Identify & support the execution of local marketing initiatives that will educate our partners and merchants and help increase Yotpo brand awareness and demand generation within the region. Speak, attend & network at industry events & meet-ups to evangelize Yotpo to prospective partners and merchants. Travel regularly to Paris and meet our ecosystem in person as much as needed. This role is London-based, with 3 days in our office and 2 days from home. About you: Native level of French & English, you'll have to engage local partners in their local language. eCommerce experience, within technology or service provider (ISV/Commerce Platform/Agency/SI). 2-5 years of partnership experience, strategic business development and/or sales experience with SaaS-based consumer marketing platforms, retail technologies and/or digital agencies. Highly resourceful & entrepreneurial operator who can work autonomously with a proven ability to collaborate with cross-functional, global teams. Track record of producing sales growth through direct/indirect sales models and delivering successful strategic alliance strategies to market, successfully hitting or exceeding KPIs. Savvy relationship builder and seasoned public speaker/presenter with the ability to persuade, inspire and motivate others. Big advantage- Strong understanding of retail & digital marketing landscape with an existing network of eCommerce ecosystem relationships and hands-on experience helping partners achieve success. You'd love Yotpo if: You thrive in an innovative environment and enjoy working with cutting edge and game-changing technology. You want to work with the most progressive, disruptive and beloved brands in eCommerce. You geek out a little bit knowing that Yotpo offers the most integrations in the eCommerce ecosystem. Working alongside awesome people at a diverse and inclusive company where your voice is heard and your perspective is encouraged matters to you.

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