The successful applicant will be responsible for running the Haberdashers Aspire programme for our students and for taking day-to-day responsibility for providing effective Careers Education, Information, Advice and Guidance across the School. This is a full-time position however we would be happy to consider part-time and/or flexible working for the right candidate. The Habs Aspire project matches sixth form students with a professional mentor and offers one-to-one mentoring sessions. The programme aims to enhance personal development, foster confidence, and develop essential skills necessary for future success. About the Role The Head of Futures will be self-motivated and determined with an entrepreneurial character and a determination to work with colleagues and other partners to secure the best possible outcomes for pupils. They will already have a track-record of success in a relevant field for example teaching or school leadership, careers guidance, recruitment, business or public sector leadership, including the armed forces A significant part of the role is managing student recruitment and engagement in the mentoring programme and recruiting mentors from various sectors, including industry professionals. This will require strategic planning, creativity and determination to ensure the project s success and sustainability. The ability to motivate young people with integrity, passion and commitment is a non-negotiable requirement for this role. Key Responsibilities Working with senior colleagues, notably the Director of Sixth Form and the Deputy Head Academic, devise, plan, implement, review and update, the Schools careers education and guidance programme in line with the School s strategic plan, ensuring that the programme meets all statutory and regulatory requirements, takes account of the views and needs of pupils and contributes to the successful transition of pupils from school to positive destinations in Higher Education and the world of work. Oversee, lead and manage the Habs Aspire Mentoring Programme for the School, as an integral part of our careers education and guidance programme. Work with colleagues across the Haberdashers Company and Haberdashers family of schools and academies to develop an agreed policy and five-year strategy for the Habs Aspire programme. Develop creative methods of engaging stakeholders to become mentors and to provide other support to our careers education and guidance programme Oversee the effective recruitment, training and ongoing management of mentors. Work in partnership with schools and the Haberdashers Company to ensure safeguarding checks are conducted, prioritising the safety and wellbeing of our pupils. Ensure strict and ongoing quality assurance methods and continuous monitoring of our careers education and guidance programme, including the Habs Aspire programme. Work closely with school leaders to ensure effective student recruitment and engagement in the programme. Support the work of the Careers and Higher Education Coordinator in the coordination and administration of the careers education and guidance programme, including the Habs Aspire programme. Work with the Head of PSHE to ensure careers features throughout the HabsMon programme from Y7-Y11 Additional Repsonsibilities Work closely with the Director of Sixth Form to ensure seamless integration of the careers programme wit the support for Higher Education choices and UCAS Build up links with individuals, employers and organisations in order to support careers education and events Assist with the organisation of the annual Careers Convention Stay updated with the latest research in mentoring and career development. Promote equal opportunities and inclusion, addressing any issues immediately if they arise.
May 17, 2025
Full time
The successful applicant will be responsible for running the Haberdashers Aspire programme for our students and for taking day-to-day responsibility for providing effective Careers Education, Information, Advice and Guidance across the School. This is a full-time position however we would be happy to consider part-time and/or flexible working for the right candidate. The Habs Aspire project matches sixth form students with a professional mentor and offers one-to-one mentoring sessions. The programme aims to enhance personal development, foster confidence, and develop essential skills necessary for future success. About the Role The Head of Futures will be self-motivated and determined with an entrepreneurial character and a determination to work with colleagues and other partners to secure the best possible outcomes for pupils. They will already have a track-record of success in a relevant field for example teaching or school leadership, careers guidance, recruitment, business or public sector leadership, including the armed forces A significant part of the role is managing student recruitment and engagement in the mentoring programme and recruiting mentors from various sectors, including industry professionals. This will require strategic planning, creativity and determination to ensure the project s success and sustainability. The ability to motivate young people with integrity, passion and commitment is a non-negotiable requirement for this role. Key Responsibilities Working with senior colleagues, notably the Director of Sixth Form and the Deputy Head Academic, devise, plan, implement, review and update, the Schools careers education and guidance programme in line with the School s strategic plan, ensuring that the programme meets all statutory and regulatory requirements, takes account of the views and needs of pupils and contributes to the successful transition of pupils from school to positive destinations in Higher Education and the world of work. Oversee, lead and manage the Habs Aspire Mentoring Programme for the School, as an integral part of our careers education and guidance programme. Work with colleagues across the Haberdashers Company and Haberdashers family of schools and academies to develop an agreed policy and five-year strategy for the Habs Aspire programme. Develop creative methods of engaging stakeholders to become mentors and to provide other support to our careers education and guidance programme Oversee the effective recruitment, training and ongoing management of mentors. Work in partnership with schools and the Haberdashers Company to ensure safeguarding checks are conducted, prioritising the safety and wellbeing of our pupils. Ensure strict and ongoing quality assurance methods and continuous monitoring of our careers education and guidance programme, including the Habs Aspire programme. Work closely with school leaders to ensure effective student recruitment and engagement in the programme. Support the work of the Careers and Higher Education Coordinator in the coordination and administration of the careers education and guidance programme, including the Habs Aspire programme. Work with the Head of PSHE to ensure careers features throughout the HabsMon programme from Y7-Y11 Additional Repsonsibilities Work closely with the Director of Sixth Form to ensure seamless integration of the careers programme wit the support for Higher Education choices and UCAS Build up links with individuals, employers and organisations in order to support careers education and events Assist with the organisation of the annual Careers Convention Stay updated with the latest research in mentoring and career development. Promote equal opportunities and inclusion, addressing any issues immediately if they arise.
Portfolio Group are proud to represent our client in their search for a Client Support Manager. Covering the North West, North East and Lancashire areas, you will be responsible for managing a large portfolio of key clients, including lapsed business. This role requires strong relationship building experience, you will be the primary contact for your accounts so credibility and robust client engagement strategies are integral. Converting leads and supporting renewals is also a huge part of the role, the right candidate will be able to demonstrate their capabilities in Business development and contract negotiation. You will spend one day per week in the Bolton based head office, the other 4 days will be client facing so drivers licence and own car essential - the role does come with a car allowance! Ideally you will have worked in the public sector and within Procurement or Construction. Benefits include 52k salary + Bonus, 35 days Annual Leave + 8 banks, 22% pension contribution and Private Health cover. If you are looking for a new challenge and have the relevant experience and drive to succeed, please apply today and we'll be in touch to discuss further! Specific responsibilities Act as the primary contact for regional clients, fostering long-term relationships based on a deep understanding of their needs. Build and maintain effective working relationships with all key personnel in client organisations, ensuring proactive engagement through face-to-face meetings. Develop and implement robust client engagement strategies, ensuring continuous client communication from project initiation to completion to meet expectations and maintain service consistency. Establish and maintain credibility with regional clients, delivering excellent customer service with the support of regional colleagues, through the provision of procurement, technical and social value expertise. Identify and generate potential leads and opportunities, assess framework users' additional needs and manage registered leads and opportunities from initiation to project completion, tracking progress throughout using the CRM system. Ensure that all types of daily activity are recorded via the calendar on Outlook Convert leads into sales, managing client relationships well to support renewals also, Responsible for meeting client engagement key performance indicators and business targets and report to senior management as required: o Engagement Targets: in line with those identified for the region to achieve the business plan o Pipeline Management: Maintain an organised leads and opportunities pipeline and track progress using CRM/Dynamics o Reporting and Performance Analysis: Provide regular updates on engagement performance and plans to meet targets. o Cross-Selling & Upselling: Identify opportunities to sell additional products or services to existing clients Work with the Regional Business Coordinators to support the timely delivery of projects, assess framework users' needs, and monitor/manage projects from initiation through to completion. Maintain regular communication with representatives from our appointed companies to exchange information on business development opportunities and potential projects. Acquire and maintain in-depth knowledge of LHC PG's procurement solutions, technical specifications, pricing structures, and added-value services available to clients. Stay informed on UK Public Procurement Regulations and their impact on client procurement decisions. Support and uphold LHC PG's social value objectives, facilitating and supporting both clients and appointed companies in delivering and measuring social value impact as per the social value strategy and product strategies. Enhance business insights and strategy by fully utilising company systems, particularly the CRM (Microsoft Dynamics). Assist in executing the NPA marketing plan in collaboration with LHC PG's Central Marketing team, supporting development of case studies and attending events, exhibitions, and seminars. Ensure timely and accurate updates within CRM and company systems, maintaining comprehensive records of client interactions, decisions, and actions to ensure information remains complete and accurate at all times. Communicate client needs to the Regional Director to ensure a consistent approach. Participate in team briefings in Uxbridge and other UK locations as required. Undertake any additional duties commensurate with the role as directed by senior management. Working Hours Qualifications and Training Degree or vocational qualification of an equivalent level. Strong people skills to support effective relationship-building both in-person and remotely. Highly organised with excellent time management skills, able to prioritise effectively to meet deadlines. Ability to plan activities strategically to deliver business objectives. Proficient in managing information using online portals and databases. Strong commercial awareness with well-developed numeracy, literacy, and analytical skills. Proficiency in MS Office applications (Outlook, Teams, Excel, SharePoint). Working knowledge of Microsoft Dynamics (Desirable). Other Requirements A valid driving licence This is, primarily, a field based role, therefore the post holder must be willing to travel regularly. A car allowance is provided. It is essential that the post holder has a suitable car to enable travel to/from client offices/sites and other locations for the purposes of undertaking meetings each week across the region supported Willing and able to attend business events as required by the company or third parties in connection with their business activities, some of which may involve overnight stays and working outside standard hours INDMANS
May 16, 2025
Full time
Portfolio Group are proud to represent our client in their search for a Client Support Manager. Covering the North West, North East and Lancashire areas, you will be responsible for managing a large portfolio of key clients, including lapsed business. This role requires strong relationship building experience, you will be the primary contact for your accounts so credibility and robust client engagement strategies are integral. Converting leads and supporting renewals is also a huge part of the role, the right candidate will be able to demonstrate their capabilities in Business development and contract negotiation. You will spend one day per week in the Bolton based head office, the other 4 days will be client facing so drivers licence and own car essential - the role does come with a car allowance! Ideally you will have worked in the public sector and within Procurement or Construction. Benefits include 52k salary + Bonus, 35 days Annual Leave + 8 banks, 22% pension contribution and Private Health cover. If you are looking for a new challenge and have the relevant experience and drive to succeed, please apply today and we'll be in touch to discuss further! Specific responsibilities Act as the primary contact for regional clients, fostering long-term relationships based on a deep understanding of their needs. Build and maintain effective working relationships with all key personnel in client organisations, ensuring proactive engagement through face-to-face meetings. Develop and implement robust client engagement strategies, ensuring continuous client communication from project initiation to completion to meet expectations and maintain service consistency. Establish and maintain credibility with regional clients, delivering excellent customer service with the support of regional colleagues, through the provision of procurement, technical and social value expertise. Identify and generate potential leads and opportunities, assess framework users' additional needs and manage registered leads and opportunities from initiation to project completion, tracking progress throughout using the CRM system. Ensure that all types of daily activity are recorded via the calendar on Outlook Convert leads into sales, managing client relationships well to support renewals also, Responsible for meeting client engagement key performance indicators and business targets and report to senior management as required: o Engagement Targets: in line with those identified for the region to achieve the business plan o Pipeline Management: Maintain an organised leads and opportunities pipeline and track progress using CRM/Dynamics o Reporting and Performance Analysis: Provide regular updates on engagement performance and plans to meet targets. o Cross-Selling & Upselling: Identify opportunities to sell additional products or services to existing clients Work with the Regional Business Coordinators to support the timely delivery of projects, assess framework users' needs, and monitor/manage projects from initiation through to completion. Maintain regular communication with representatives from our appointed companies to exchange information on business development opportunities and potential projects. Acquire and maintain in-depth knowledge of LHC PG's procurement solutions, technical specifications, pricing structures, and added-value services available to clients. Stay informed on UK Public Procurement Regulations and their impact on client procurement decisions. Support and uphold LHC PG's social value objectives, facilitating and supporting both clients and appointed companies in delivering and measuring social value impact as per the social value strategy and product strategies. Enhance business insights and strategy by fully utilising company systems, particularly the CRM (Microsoft Dynamics). Assist in executing the NPA marketing plan in collaboration with LHC PG's Central Marketing team, supporting development of case studies and attending events, exhibitions, and seminars. Ensure timely and accurate updates within CRM and company systems, maintaining comprehensive records of client interactions, decisions, and actions to ensure information remains complete and accurate at all times. Communicate client needs to the Regional Director to ensure a consistent approach. Participate in team briefings in Uxbridge and other UK locations as required. Undertake any additional duties commensurate with the role as directed by senior management. Working Hours Qualifications and Training Degree or vocational qualification of an equivalent level. Strong people skills to support effective relationship-building both in-person and remotely. Highly organised with excellent time management skills, able to prioritise effectively to meet deadlines. Ability to plan activities strategically to deliver business objectives. Proficient in managing information using online portals and databases. Strong commercial awareness with well-developed numeracy, literacy, and analytical skills. Proficiency in MS Office applications (Outlook, Teams, Excel, SharePoint). Working knowledge of Microsoft Dynamics (Desirable). Other Requirements A valid driving licence This is, primarily, a field based role, therefore the post holder must be willing to travel regularly. A car allowance is provided. It is essential that the post holder has a suitable car to enable travel to/from client offices/sites and other locations for the purposes of undertaking meetings each week across the region supported Willing and able to attend business events as required by the company or third parties in connection with their business activities, some of which may involve overnight stays and working outside standard hours INDMANS
Company Description OVERVIEW Publicis Groupe is one of the world's largest communications holding companies, present in over 110 countries and employing about 100,000 professionals The Groupe is positioned at every step of the value chain, from consulting to execution, combining marketing transformation and digital business transformation. HELPING OUR CLIENTS UNLOCK GROWTH IN THE PLATFORM WORLD Our clients compete in the platform world, a horizontal marketplace between creators and consumers, between speakers and listeners, between buyers and sellers. To thrive in the platform world, companies must continue to innovate their products and business models. Four imperatives (1. Real Identity, 2. Dynamic, Diverse and Disruptive Creativity 3., Smart Media and 4. Direct Relationships) via our suite of world-class agencies, are necessary for modern brands to win in the platform world. At Publicis Groupe, we've invested in capabilities across these four imperatives our clients need to unlock growth. As the only one who can architect, build and orchestrate end to end solutions, not only do we have a proven record of building bespoke models for clients and leading expertise across all major industry categories, we are able to offer our talents more opportunities to grow and benefit from a richer learning experience. We call this Power of One. Powered by a 100,000-strong network via Marcel, our AI-based platform, we are also able to provide our clients and talents instant access to resource, knowledge for any need, any time, in any market. THE SPIRIT OF VIVA LA DIFFERENCE Viva La Difference is deeply rooted in everything we do. It has always been in our DNA. From the birth of Publicis, 94 years ago, when Marcel Bleustein-Blanchet, our founder, invented French advertising. Viva La Difference expresses how we value and respect each individual and recognize what makes us distinctive. This is the charge that inspires our teams to celebrate the differences in identity, background, culture, and experience of all of us. It is how we behave with each other and our clients, and it is deeply rooted throughout our work, to elevate and bring to life our differences throughout the platform world. Job Description Please note: This is a Part-time role (3 days per week) We are seeking a highly organised and proactive Team Administrator - Talent to support the administrative and operational needs of a globally distributed talent team (London, Paris, Berlin, and New York). In this role, you will be responsible for delivering, managing, and streamlining processes across a variety of talent-based initiatives and programs, including Learning & Development, Talent Marketing, Performance Management, Employee Surveys & Engagement, and Global Onboarding. You will provide essential administrative support to a distributed team to ensure smooth operations and efficient program execution. Responsibilities Administrative Support: Organize and maintain schedules, meetings, and workflows for talent initiatives. Data, Documentation & Reporting: Ensure up-to-date documentation for program processes, manage data input online and on desktop applications and run reporting from database systems. Learning & Development Coordination: Track attendance, manage content, and update documents in the Learning Platform (Marcel Classes). Talent Marketing: Manage digital assets, content, and files in coordination with extended teams (platform, project management). Performance Management Support: Assist with performance management processes, including reporting and document management. Employee Surveys: Generate quarterly and ad-hoc reports from global dashboards. Accurately input data into presentations for publication. Onboarding: Maintain online program content, coordinate with teams for live event setup and execution. Qualifications Core Skills & Behaviors: Strong data skills, including the ability to collect, analyze, and interpret data to generate reports and insights for talent programs. Proven experience in an administrative or coordinator role, possibly in Human Resources. A proactive and solution-oriented mindset, adaptable, fast-learner and with a keen eye for detail. Strong organizational skills with the ability to manage multiple priorities and programs simultaneously. Excellent written and verbal communication skills. Fluency in English required. Proficiency with common office software (e.g., Microsoft Office, Google Suite) and HR/LMS software is a plus. Ability to work effectively in a remote, globally distributed team environment. Preferred Experience : Experience in supporting programs falling within Learning & Development, Performance Management, Employee Surveys, or Onboarding . Familiarity with talent management processes in a global or multi-cultural environments Additional Information Benefits: In the UK, alongside the core benefits such as Pension, Life Assurance, Private Medical, and Income Protection Plan , we also offer: WORK YOUR WORLD opportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year. REFLECTION DAYS - Two additional days of paid leave to step away from your usual day-to-day work and create time to focus on your well-being and self-care. BENEFITS 24/7 helpline to support you on a personal and professional level.Access to remote GPs, mental health support and CBT.Wellbeing content and lifestyle coaching. FAMILY FRIENDLY POLICIES We provide 26 weeks of full pay for the following family milestones: Maternity. Adoption, Surrogacy and Shared Parental Leave. FLEXIBLE WORKING, BANK HOLIDAY SWAP & BIRTHDAY DAY OFF You are entitled to an additional day off for your birthday, from your first day of employment. GREAT LOCAL DISCOUNTS This includes membership discounts with Soho Friends, local restaurants and retailers in Westfield White City and Television Centre. Publicis Groupe operates a hybrid working pattern with full time employees being office-based three days during the working week.We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process. Please make sure you check out the Publicis Career Pagewhich showcases our Inclusive Benefits and our EAG's (Employee Action Groups).
May 16, 2025
Full time
Company Description OVERVIEW Publicis Groupe is one of the world's largest communications holding companies, present in over 110 countries and employing about 100,000 professionals The Groupe is positioned at every step of the value chain, from consulting to execution, combining marketing transformation and digital business transformation. HELPING OUR CLIENTS UNLOCK GROWTH IN THE PLATFORM WORLD Our clients compete in the platform world, a horizontal marketplace between creators and consumers, between speakers and listeners, between buyers and sellers. To thrive in the platform world, companies must continue to innovate their products and business models. Four imperatives (1. Real Identity, 2. Dynamic, Diverse and Disruptive Creativity 3., Smart Media and 4. Direct Relationships) via our suite of world-class agencies, are necessary for modern brands to win in the platform world. At Publicis Groupe, we've invested in capabilities across these four imperatives our clients need to unlock growth. As the only one who can architect, build and orchestrate end to end solutions, not only do we have a proven record of building bespoke models for clients and leading expertise across all major industry categories, we are able to offer our talents more opportunities to grow and benefit from a richer learning experience. We call this Power of One. Powered by a 100,000-strong network via Marcel, our AI-based platform, we are also able to provide our clients and talents instant access to resource, knowledge for any need, any time, in any market. THE SPIRIT OF VIVA LA DIFFERENCE Viva La Difference is deeply rooted in everything we do. It has always been in our DNA. From the birth of Publicis, 94 years ago, when Marcel Bleustein-Blanchet, our founder, invented French advertising. Viva La Difference expresses how we value and respect each individual and recognize what makes us distinctive. This is the charge that inspires our teams to celebrate the differences in identity, background, culture, and experience of all of us. It is how we behave with each other and our clients, and it is deeply rooted throughout our work, to elevate and bring to life our differences throughout the platform world. Job Description Please note: This is a Part-time role (3 days per week) We are seeking a highly organised and proactive Team Administrator - Talent to support the administrative and operational needs of a globally distributed talent team (London, Paris, Berlin, and New York). In this role, you will be responsible for delivering, managing, and streamlining processes across a variety of talent-based initiatives and programs, including Learning & Development, Talent Marketing, Performance Management, Employee Surveys & Engagement, and Global Onboarding. You will provide essential administrative support to a distributed team to ensure smooth operations and efficient program execution. Responsibilities Administrative Support: Organize and maintain schedules, meetings, and workflows for talent initiatives. Data, Documentation & Reporting: Ensure up-to-date documentation for program processes, manage data input online and on desktop applications and run reporting from database systems. Learning & Development Coordination: Track attendance, manage content, and update documents in the Learning Platform (Marcel Classes). Talent Marketing: Manage digital assets, content, and files in coordination with extended teams (platform, project management). Performance Management Support: Assist with performance management processes, including reporting and document management. Employee Surveys: Generate quarterly and ad-hoc reports from global dashboards. Accurately input data into presentations for publication. Onboarding: Maintain online program content, coordinate with teams for live event setup and execution. Qualifications Core Skills & Behaviors: Strong data skills, including the ability to collect, analyze, and interpret data to generate reports and insights for talent programs. Proven experience in an administrative or coordinator role, possibly in Human Resources. A proactive and solution-oriented mindset, adaptable, fast-learner and with a keen eye for detail. Strong organizational skills with the ability to manage multiple priorities and programs simultaneously. Excellent written and verbal communication skills. Fluency in English required. Proficiency with common office software (e.g., Microsoft Office, Google Suite) and HR/LMS software is a plus. Ability to work effectively in a remote, globally distributed team environment. Preferred Experience : Experience in supporting programs falling within Learning & Development, Performance Management, Employee Surveys, or Onboarding . Familiarity with talent management processes in a global or multi-cultural environments Additional Information Benefits: In the UK, alongside the core benefits such as Pension, Life Assurance, Private Medical, and Income Protection Plan , we also offer: WORK YOUR WORLD opportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year. REFLECTION DAYS - Two additional days of paid leave to step away from your usual day-to-day work and create time to focus on your well-being and self-care. BENEFITS 24/7 helpline to support you on a personal and professional level.Access to remote GPs, mental health support and CBT.Wellbeing content and lifestyle coaching. FAMILY FRIENDLY POLICIES We provide 26 weeks of full pay for the following family milestones: Maternity. Adoption, Surrogacy and Shared Parental Leave. FLEXIBLE WORKING, BANK HOLIDAY SWAP & BIRTHDAY DAY OFF You are entitled to an additional day off for your birthday, from your first day of employment. GREAT LOCAL DISCOUNTS This includes membership discounts with Soho Friends, local restaurants and retailers in Westfield White City and Television Centre. Publicis Groupe operates a hybrid working pattern with full time employees being office-based three days during the working week.We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process. Please make sure you check out the Publicis Career Pagewhich showcases our Inclusive Benefits and our EAG's (Employee Action Groups).
Company Description OVERVIEW Publicis Groupe is one of the world's largest communications holding companies, present in over 110 countries and employing about 100,000 professionals The Groupe is positioned at every step of the value chain, from consulting to execution, combining marketing transformation and digital business transformation. HELPING OUR CLIENTS UNLOCK GROWTH IN THE PLATFORM WORLD Our clients compete in the platform world, a horizontal marketplace between creators and consumers, between speakers and listeners, between buyers and sellers. To thrive in the platform world, companies must continue to innovate their products and business models. Four imperatives (1. Real Identity, 2. Dynamic, Diverse and Disruptive Creativity 3., Smart Media and 4. Direct Relationships) via our suite of world-class agencies, are necessary for modern brands to win in the platform world. At Publicis Groupe, we've invested in capabilities across these four imperatives our clients need to unlock growth. As the only one who can architect, build and orchestrate end to end solutions, not only do we have a proven record of building bespoke models for clients and leading expertise across all major industry categories, we are able to offer our talents more opportunities to grow and benefit from a richer learning experience. We call this Power of One. Powered by a 100,000-strong network via Marcel, our AI-based platform, we are also able to provide our clients and talents instant access to resource, knowledge for any need, any time, in any market. THE SPIRIT OF VIVA LA DIFFERENCE Viva La Difference is deeply rooted in everything we do. It has always been in our DNA. From the birth of Publicis, 94 years ago, when Marcel Bleustein-Blanchet, our founder, invented French advertising. Viva La Difference expresses how we value and respect each individual and recognize what makes us distinctive. This is the charge that inspires our teams to celebrate the differences in identity, background, culture, and experience of all of us. It is how we behave with each other and our clients, and it is deeply rooted throughout our work, to elevate and bring to life our differences throughout the platform world. Job Description Please note: This is a Part-time role (3 days per week) We are seeking a highly organised and proactive Team Administrator - Talent to support the administrative and operational needs of a globally distributed talent team (London, Paris, Berlin, and New York). In this role, you will be responsible for delivering, managing, and streamlining processes across a variety of talent-based initiatives and programs, including Learning & Development, Talent Marketing, Performance Management, Employee Surveys & Engagement, and Global Onboarding. You will provide essential administrative support to a distributed team to ensure smooth operations and efficient program execution. Responsibilities Administrative Support: Organize and maintain schedules, meetings, and workflows for talent initiatives. Data, Documentation & Reporting: Ensure up-to-date documentation for program processes, manage data input online and on desktop applications and run reporting from database systems. Learning & Development Coordination: Track attendance, manage content, and update documents in the Learning Platform (Marcel Classes). Talent Marketing: Manage digital assets, content, and files in coordination with extended teams (platform, project management). Performance Management Support: Assist with performance management processes, including reporting and document management. Employee Surveys: Generate quarterly and ad-hoc reports from global dashboards. Accurately input data into presentations for publication. Onboarding: Maintain online program content, coordinate with teams for live event setup and execution. Qualifications Core Skills & Behaviors: Strong data skills, including the ability to collect, analyze, and interpret data to generate reports and insights for talent programs. Proven experience in an administrative or coordinator role, possibly in Human Resources. A proactive and solution-oriented mindset, adaptable, fast-learner and with a keen eye for detail. Strong organizational skills with the ability to manage multiple priorities and programs simultaneously. Excellent written and verbal communication skills. Fluency in English required. Proficiency with common office software (e.g., Microsoft Office, Google Suite) and HR/LMS software is a plus. Ability to work effectively in a remote, globally distributed team environment. Preferred Experience : Experience in supporting programs falling within Learning & Development, Performance Management, Employee Surveys, or Onboarding . Familiarity with talent management processes in a global or multi-cultural environments Additional Information Benefits: In the UK, alongside the core benefits such as Pension, Life Assurance, Private Medical, and Income Protection Plan , we also offer: WORK YOUR WORLD opportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year. REFLECTION DAYS - Two additional days of paid leave to step away from your usual day-to-day work and create time to focus on your well-being and self-care. BENEFITS 24/7 helpline to support you on a personal and professional level.Access to remote GPs, mental health support and CBT.Wellbeing content and lifestyle coaching. FAMILY FRIENDLY POLICIES We provide 26 weeks of full pay for the following family milestones: Maternity. Adoption, Surrogacy and Shared Parental Leave. FLEXIBLE WORKING, BANK HOLIDAY SWAP & BIRTHDAY DAY OFF You are entitled to an additional day off for your birthday, from your first day of employment. GREAT LOCAL DISCOUNTS This includes membership discounts with Soho Friends, local restaurants and retailers in Westfield White City and Television Centre. Publicis Groupe operates a hybrid working pattern with full time employees being office-based three days during the working week.We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process. Please make sure you check out the Publicis Career Pagewhich showcases our Inclusive Benefits and our EAG's (Employee Action Groups).
May 16, 2025
Full time
Company Description OVERVIEW Publicis Groupe is one of the world's largest communications holding companies, present in over 110 countries and employing about 100,000 professionals The Groupe is positioned at every step of the value chain, from consulting to execution, combining marketing transformation and digital business transformation. HELPING OUR CLIENTS UNLOCK GROWTH IN THE PLATFORM WORLD Our clients compete in the platform world, a horizontal marketplace between creators and consumers, between speakers and listeners, between buyers and sellers. To thrive in the platform world, companies must continue to innovate their products and business models. Four imperatives (1. Real Identity, 2. Dynamic, Diverse and Disruptive Creativity 3., Smart Media and 4. Direct Relationships) via our suite of world-class agencies, are necessary for modern brands to win in the platform world. At Publicis Groupe, we've invested in capabilities across these four imperatives our clients need to unlock growth. As the only one who can architect, build and orchestrate end to end solutions, not only do we have a proven record of building bespoke models for clients and leading expertise across all major industry categories, we are able to offer our talents more opportunities to grow and benefit from a richer learning experience. We call this Power of One. Powered by a 100,000-strong network via Marcel, our AI-based platform, we are also able to provide our clients and talents instant access to resource, knowledge for any need, any time, in any market. THE SPIRIT OF VIVA LA DIFFERENCE Viva La Difference is deeply rooted in everything we do. It has always been in our DNA. From the birth of Publicis, 94 years ago, when Marcel Bleustein-Blanchet, our founder, invented French advertising. Viva La Difference expresses how we value and respect each individual and recognize what makes us distinctive. This is the charge that inspires our teams to celebrate the differences in identity, background, culture, and experience of all of us. It is how we behave with each other and our clients, and it is deeply rooted throughout our work, to elevate and bring to life our differences throughout the platform world. Job Description Please note: This is a Part-time role (3 days per week) We are seeking a highly organised and proactive Team Administrator - Talent to support the administrative and operational needs of a globally distributed talent team (London, Paris, Berlin, and New York). In this role, you will be responsible for delivering, managing, and streamlining processes across a variety of talent-based initiatives and programs, including Learning & Development, Talent Marketing, Performance Management, Employee Surveys & Engagement, and Global Onboarding. You will provide essential administrative support to a distributed team to ensure smooth operations and efficient program execution. Responsibilities Administrative Support: Organize and maintain schedules, meetings, and workflows for talent initiatives. Data, Documentation & Reporting: Ensure up-to-date documentation for program processes, manage data input online and on desktop applications and run reporting from database systems. Learning & Development Coordination: Track attendance, manage content, and update documents in the Learning Platform (Marcel Classes). Talent Marketing: Manage digital assets, content, and files in coordination with extended teams (platform, project management). Performance Management Support: Assist with performance management processes, including reporting and document management. Employee Surveys: Generate quarterly and ad-hoc reports from global dashboards. Accurately input data into presentations for publication. Onboarding: Maintain online program content, coordinate with teams for live event setup and execution. Qualifications Core Skills & Behaviors: Strong data skills, including the ability to collect, analyze, and interpret data to generate reports and insights for talent programs. Proven experience in an administrative or coordinator role, possibly in Human Resources. A proactive and solution-oriented mindset, adaptable, fast-learner and with a keen eye for detail. Strong organizational skills with the ability to manage multiple priorities and programs simultaneously. Excellent written and verbal communication skills. Fluency in English required. Proficiency with common office software (e.g., Microsoft Office, Google Suite) and HR/LMS software is a plus. Ability to work effectively in a remote, globally distributed team environment. Preferred Experience : Experience in supporting programs falling within Learning & Development, Performance Management, Employee Surveys, or Onboarding . Familiarity with talent management processes in a global or multi-cultural environments Additional Information Benefits: In the UK, alongside the core benefits such as Pension, Life Assurance, Private Medical, and Income Protection Plan , we also offer: WORK YOUR WORLD opportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year. REFLECTION DAYS - Two additional days of paid leave to step away from your usual day-to-day work and create time to focus on your well-being and self-care. BENEFITS 24/7 helpline to support you on a personal and professional level.Access to remote GPs, mental health support and CBT.Wellbeing content and lifestyle coaching. FAMILY FRIENDLY POLICIES We provide 26 weeks of full pay for the following family milestones: Maternity. Adoption, Surrogacy and Shared Parental Leave. FLEXIBLE WORKING, BANK HOLIDAY SWAP & BIRTHDAY DAY OFF You are entitled to an additional day off for your birthday, from your first day of employment. GREAT LOCAL DISCOUNTS This includes membership discounts with Soho Friends, local restaurants and retailers in Westfield White City and Television Centre. Publicis Groupe operates a hybrid working pattern with full time employees being office-based three days during the working week.We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process. Please make sure you check out the Publicis Career Pagewhich showcases our Inclusive Benefits and our EAG's (Employee Action Groups).
Portfolio Group are proud to represent our client in their search for a Client Support Manager. Covering the North West, North East and Lancashire areas, you will be responsible for managing a large portfolio of key clients, including lapsed business. This role requires strong relationship building experience, you will be the primary contact for your accounts so credibility and robust client engagement strategies are integral. Converting leads and supporting renewals is also a huge part of the role, the right candidate will be able to demonstrate their capabilities in Business development and contract negotiation. You will spend one day per week in the Bolton based head office, the other 4 days will be client facing so drivers licence and own car essential - the role does come with a car allowance! Ideally you will have worked in the public sector and within Procurement or Construction. Benefits include 52k salary + Bonus, 35 days Annual Leave + 8 banks, 22% pension contribution and Private Health cover. If you are looking for a new challenge and have the relevant experience and drive to succeed, please apply today and we'll be in touch to discuss further! Specific responsibilities Act as the primary contact for regional clients, fostering long-term relationships based on a deep understanding of their needs. Build and maintain effective working relationships with all key personnel in client organisations, ensuring proactive engagement through face-to-face meetings. Develop and implement robust client engagement strategies, ensuring continuous client communication from project initiation to completion to meet expectations and maintain service consistency. Establish and maintain credibility with regional clients, delivering excellent customer service with the support of regional colleagues, through the provision of procurement, technical and social value expertise. Identify and generate potential leads and opportunities, assess framework users' additional needs and manage registered leads and opportunities from initiation to project completion, tracking progress throughout using the CRM system. Ensure that all types of daily activity are recorded via the calendar on Outlook Convert leads into sales, managing client relationships well to support renewals also, Responsible for meeting client engagement key performance indicators and business targets and report to senior management as required: o Engagement Targets: in line with those identified for the region to achieve the business plan o Pipeline Management: Maintain an organised leads and opportunities pipeline and track progress using CRM/Dynamics o Reporting and Performance Analysis: Provide regular updates on engagement performance and plans to meet targets. o Cross-Selling & Upselling: Identify opportunities to sell additional products or services to existing clients Work with the Regional Business Coordinators to support the timely delivery of projects, assess framework users' needs, and monitor/manage projects from initiation through to completion. Maintain regular communication with representatives from our appointed companies to exchange information on business development opportunities and potential projects. Acquire and maintain in-depth knowledge of LHC PG's procurement solutions, technical specifications, pricing structures, and added-value services available to clients. Stay informed on UK Public Procurement Regulations and their impact on client procurement decisions. Support and uphold LHC PG's social value objectives, facilitating and supporting both clients and appointed companies in delivering and measuring social value impact as per the social value strategy and product strategies. Enhance business insights and strategy by fully utilising company systems, particularly the CRM (Microsoft Dynamics). Assist in executing the NPA marketing plan in collaboration with LHC PG's Central Marketing team, supporting development of case studies and attending events, exhibitions, and seminars. Ensure timely and accurate updates within CRM and company systems, maintaining comprehensive records of client interactions, decisions, and actions to ensure information remains complete and accurate at all times. Communicate client needs to the Regional Director to ensure a consistent approach. Participate in team briefings in Uxbridge and other UK locations as required. Undertake any additional duties commensurate with the role as directed by senior management. Working Hours Qualifications and Training Degree or vocational qualification of an equivalent level. Strong people skills to support effective relationship-building both in-person and remotely. Highly organised with excellent time management skills, able to prioritise effectively to meet deadlines. Ability to plan activities strategically to deliver business objectives. Proficient in managing information using online portals and databases. Strong commercial awareness with well-developed numeracy, literacy, and analytical skills. Proficiency in MS Office applications (Outlook, Teams, Excel, SharePoint). Working knowledge of Microsoft Dynamics (Desirable). Other Requirements A valid driving licence This is, primarily, a field based role, therefore the post holder must be willing to travel regularly. A car allowance is provided. It is essential that the post holder has a suitable car to enable travel to/from client offices/sites and other locations for the purposes of undertaking meetings each week across the region supported Willing and able to attend business events as required by the company or third parties in connection with their business activities, some of which may involve overnight stays and working outside standard hours INDMANS
May 16, 2025
Full time
Portfolio Group are proud to represent our client in their search for a Client Support Manager. Covering the North West, North East and Lancashire areas, you will be responsible for managing a large portfolio of key clients, including lapsed business. This role requires strong relationship building experience, you will be the primary contact for your accounts so credibility and robust client engagement strategies are integral. Converting leads and supporting renewals is also a huge part of the role, the right candidate will be able to demonstrate their capabilities in Business development and contract negotiation. You will spend one day per week in the Bolton based head office, the other 4 days will be client facing so drivers licence and own car essential - the role does come with a car allowance! Ideally you will have worked in the public sector and within Procurement or Construction. Benefits include 52k salary + Bonus, 35 days Annual Leave + 8 banks, 22% pension contribution and Private Health cover. If you are looking for a new challenge and have the relevant experience and drive to succeed, please apply today and we'll be in touch to discuss further! Specific responsibilities Act as the primary contact for regional clients, fostering long-term relationships based on a deep understanding of their needs. Build and maintain effective working relationships with all key personnel in client organisations, ensuring proactive engagement through face-to-face meetings. Develop and implement robust client engagement strategies, ensuring continuous client communication from project initiation to completion to meet expectations and maintain service consistency. Establish and maintain credibility with regional clients, delivering excellent customer service with the support of regional colleagues, through the provision of procurement, technical and social value expertise. Identify and generate potential leads and opportunities, assess framework users' additional needs and manage registered leads and opportunities from initiation to project completion, tracking progress throughout using the CRM system. Ensure that all types of daily activity are recorded via the calendar on Outlook Convert leads into sales, managing client relationships well to support renewals also, Responsible for meeting client engagement key performance indicators and business targets and report to senior management as required: o Engagement Targets: in line with those identified for the region to achieve the business plan o Pipeline Management: Maintain an organised leads and opportunities pipeline and track progress using CRM/Dynamics o Reporting and Performance Analysis: Provide regular updates on engagement performance and plans to meet targets. o Cross-Selling & Upselling: Identify opportunities to sell additional products or services to existing clients Work with the Regional Business Coordinators to support the timely delivery of projects, assess framework users' needs, and monitor/manage projects from initiation through to completion. Maintain regular communication with representatives from our appointed companies to exchange information on business development opportunities and potential projects. Acquire and maintain in-depth knowledge of LHC PG's procurement solutions, technical specifications, pricing structures, and added-value services available to clients. Stay informed on UK Public Procurement Regulations and their impact on client procurement decisions. Support and uphold LHC PG's social value objectives, facilitating and supporting both clients and appointed companies in delivering and measuring social value impact as per the social value strategy and product strategies. Enhance business insights and strategy by fully utilising company systems, particularly the CRM (Microsoft Dynamics). Assist in executing the NPA marketing plan in collaboration with LHC PG's Central Marketing team, supporting development of case studies and attending events, exhibitions, and seminars. Ensure timely and accurate updates within CRM and company systems, maintaining comprehensive records of client interactions, decisions, and actions to ensure information remains complete and accurate at all times. Communicate client needs to the Regional Director to ensure a consistent approach. Participate in team briefings in Uxbridge and other UK locations as required. Undertake any additional duties commensurate with the role as directed by senior management. Working Hours Qualifications and Training Degree or vocational qualification of an equivalent level. Strong people skills to support effective relationship-building both in-person and remotely. Highly organised with excellent time management skills, able to prioritise effectively to meet deadlines. Ability to plan activities strategically to deliver business objectives. Proficient in managing information using online portals and databases. Strong commercial awareness with well-developed numeracy, literacy, and analytical skills. Proficiency in MS Office applications (Outlook, Teams, Excel, SharePoint). Working knowledge of Microsoft Dynamics (Desirable). Other Requirements A valid driving licence This is, primarily, a field based role, therefore the post holder must be willing to travel regularly. A car allowance is provided. It is essential that the post holder has a suitable car to enable travel to/from client offices/sites and other locations for the purposes of undertaking meetings each week across the region supported Willing and able to attend business events as required by the company or third parties in connection with their business activities, some of which may involve overnight stays and working outside standard hours INDMANS
CSSC Sports and Leisure
High Wycombe, Buckinghamshire
The opportunity: An exciting opportunity to join our Customer Experience Team. The Product & Partnership co-ordinator role for London will be responsible for the development and delivery of product, ensuring its alignment with CSSC Member's needs, market demands and company goals, to widen and improve the product portfolio within London. The role will involve identifying and securing new partnership opportunities, in addition to maintaining positive relationships to ensure high levels of member and partner satisfaction. You will be reporting to Sam Dove, Product & Partnership Lead What you will do: Collaborate with the Partnerships manager, to identify and evaluate potential new partners in line with the Product Roadmap and recruitment opportunities to help drive member engagement. Assist with management of current relationships, product development, internal and external queries and implementing the product strategy. Conduct market research and analyse user feedback to identify new product opportunities and improvements. Collaborate with stakeholders to define the product's target audience, positioning, and competitive landscape. Oversee the end-to-end product lifecycle, from concept to launch, ensuring that product milestones are met. Review customer journeys with the assigned product portfolio to understand any pain points and suggest improvements. Conduct regular analysis of user data, customer feedback, and market trends to inform product decisions. Act as the liaison between cross-functional teams, ensuring clear communication and alignment on product goals. Manage relationships with internal and external stakeholders to gather input and feedback. Collaborate with marketing and sales teams to plan go-to-market strategies, ensuring successful product launches. Monitor post-launch product performance and customer feedback, adjusting the product as necessary. Deliver product updates to internal teams regarding new product launches and changes, as well as support with volunteer member benefit development. About you: Proven track record in negotiating and managing partnerships. Proven track record of launching and managing successful products. Excellent communication and interpersonal skills for collaboration with cross-functional teams. Keen eye for detail and understanding of UX best practises. Ability to prioritise tasks effectively and manage competing demands. Ability to manage multiple priorities and meet deadlines. Problem solver, personable and positive attitude. Good team player, self-motivated and able to work on own initiative. Ability to regularly communicate updates to the appropriate stakeholders. To maintain a good relationship with all key teams - Marketing, Creative, Social, Volunteers and Events Key Skills & Experience: At least 1 years' experience in a partnership management or relationship management role Experience working in agile development environments. Excellent editing, copy writing and proof-reading skills. Attention to detail. Ability to balance conflicting and changing demands through prioritisation. Collaborative approach and ability to build relationships across various departments. What can we offer you? 24 days annual leave + Bank Holidays Free CSSC Membership 90 minutes of wellbeing time, per week Excellent company pension schemes available Training and Development opportunities Access to Employee Assistance Programme Cycle to Work Scheme About us: CSSC is a membership organisation for all civil service and public sector employees supported by 1,000 volunteers. We provide opportunities for our 125,000 members to enjoy fitness and leisure activities as well as over 4,000 ways for them to save money.
May 15, 2025
Full time
The opportunity: An exciting opportunity to join our Customer Experience Team. The Product & Partnership co-ordinator role for London will be responsible for the development and delivery of product, ensuring its alignment with CSSC Member's needs, market demands and company goals, to widen and improve the product portfolio within London. The role will involve identifying and securing new partnership opportunities, in addition to maintaining positive relationships to ensure high levels of member and partner satisfaction. You will be reporting to Sam Dove, Product & Partnership Lead What you will do: Collaborate with the Partnerships manager, to identify and evaluate potential new partners in line with the Product Roadmap and recruitment opportunities to help drive member engagement. Assist with management of current relationships, product development, internal and external queries and implementing the product strategy. Conduct market research and analyse user feedback to identify new product opportunities and improvements. Collaborate with stakeholders to define the product's target audience, positioning, and competitive landscape. Oversee the end-to-end product lifecycle, from concept to launch, ensuring that product milestones are met. Review customer journeys with the assigned product portfolio to understand any pain points and suggest improvements. Conduct regular analysis of user data, customer feedback, and market trends to inform product decisions. Act as the liaison between cross-functional teams, ensuring clear communication and alignment on product goals. Manage relationships with internal and external stakeholders to gather input and feedback. Collaborate with marketing and sales teams to plan go-to-market strategies, ensuring successful product launches. Monitor post-launch product performance and customer feedback, adjusting the product as necessary. Deliver product updates to internal teams regarding new product launches and changes, as well as support with volunteer member benefit development. About you: Proven track record in negotiating and managing partnerships. Proven track record of launching and managing successful products. Excellent communication and interpersonal skills for collaboration with cross-functional teams. Keen eye for detail and understanding of UX best practises. Ability to prioritise tasks effectively and manage competing demands. Ability to manage multiple priorities and meet deadlines. Problem solver, personable and positive attitude. Good team player, self-motivated and able to work on own initiative. Ability to regularly communicate updates to the appropriate stakeholders. To maintain a good relationship with all key teams - Marketing, Creative, Social, Volunteers and Events Key Skills & Experience: At least 1 years' experience in a partnership management or relationship management role Experience working in agile development environments. Excellent editing, copy writing and proof-reading skills. Attention to detail. Ability to balance conflicting and changing demands through prioritisation. Collaborative approach and ability to build relationships across various departments. What can we offer you? 24 days annual leave + Bank Holidays Free CSSC Membership 90 minutes of wellbeing time, per week Excellent company pension schemes available Training and Development opportunities Access to Employee Assistance Programme Cycle to Work Scheme About us: CSSC is a membership organisation for all civil service and public sector employees supported by 1,000 volunteers. We provide opportunities for our 125,000 members to enjoy fitness and leisure activities as well as over 4,000 ways for them to save money.
Driving Innovation and Trust: Ten's Journey to Redefine Service Excellence Ten is on a mission to become the most trusted service business in the world. Technology-driven Product is at the centre of our strategy to create a hugely successful service and business. Millions of members already have access to Ten's services across lifestyle, travel, dining and entertainment on behalf of over fifty clients including HSBC, Swisscard and Royal Bank of Canada. Ten's partnerships are based on multi-year contracts generating revenue through platform-as-a-service and technology fees. We have the advantages of already being at scale globally with a critical mass of high net worth members via stable, multi-year revenue-generating contracts. We already have a market leading consumer proposition and credibility (and many integrations) with the leading suppliers/partners across our 'big 4' service categories of restaurants/travel/entertainment and luxury retail. We are profitable and the first B Corp listed on the London Stock Exchange (AIM market). Our plans are to continue to invest into technology (including AI) to become the main way that our members organise their leisure lives. The next few years will see Ten speed up our progress via our Growth Engine strategy, making the next huge steps to achieve our ambitions together. Join Our Team as a Events Partnership Manager Overview We want to drive and develop partnerships to deliver unique and exclusive events and experiences for our corporate clients and concierge members globally. We want this part of our service to be commercially driving revenue across the business. Your role as an Events Partnership Manager will be to support the Head of Region in driving growth in our partnerships across various industries, identifying relevant brands, negotiating the best rates, and negotiating exclusive elements to events. You will take full accountability for your partnerships ensuring you deliver on all client and member requirements focusing on driving increased engagement online and offline, ensuring the business has excellent knowledge of your partnerships, as well as identifying other revenue opportunities such as commission. Your enthusiasm to secure great events and experiences will ensure we're consistently adding value to our core service offering. You will always be up to date with current market trends and what competitors are delivering, ensuring our members are receiving unique, exciting partnerships which are best in market. You must be eager to develop your knowledge based on where Ten is growing or where corporate clients require. You will always think ahead, to develop and execute new strategies and processes supporting the Head of Region to deliver significant impact on growth and team revenue. To have the ability to drive and implement new innovations and changes with support and buy-in from Senior Stakeholders across the business. Key Responsibilities To take full accountability for the partnerships and contracts you secure; ensuring offers are better or best in market, events are unique and compelling and where it's right to secure commission agreements. To maintain relationships with partners during an offer or event period to ensure we are nurturing an ongoing sustainable relationship for future growth; repeating successful partners. To monitor performance of partnered suppliers and ensure they are delivering a consistently high-quality service; driving improvements to member satisfaction/NPS and efficiencies. Monitor redemption, data analytics and demand of a brand or service to ensure it's resonating with the member base. Based on this continued understanding make improvements to the team strategy by client and region; ensuring we have offers or events in place which are driving engagement, acquisition, loyalty and revenue. Work closely with Content and Marketing department ensuring all offers and events have maximum exposure to members. To be continuously aware of competitors and what they are delivering to ensure we are always one step ahead in the market. To work contractual requirements for all corporate client within agreed timelines. Ensure that all Coordinators are carrying out best practice and adhere to all client policies. To ensure you are fully aware of all best practice and are consistently adhering to this; to ensure you are acting as a role model for Partnership Manager following all the current processes and procedures. To work with the Head of Region to create a holistic strategy for approaching partners; ensuring we have a consistent sourcing approach and methodology. Be accountable for improving efficiency across the team; continuously developing and improving processes, sharing successes and implementing processes learnt from other teams or regions. Propose and implement new strategies, campaigns and processes to impact on the growth of new and existing clients; to positively impact on member satisfaction/NPS, corporate revenue and efficiencies. Contribute to wider strategic goal for the global team or for wider region with support from Global Director and Head of Region. To manage your workload in the most effective way in order to deliver on the requirements of the client and internal deadlines; to be role modelling in time management and organisation. To be a beacon of best practice in your leadership style at all times, to create and nurture a culture of success, professionalism, and mutual support within the team. Work with Client Services and Regional Business Development Managers with any client related matters; supporting on new business proposals. Be available to lead, maintain and support on any established client relationships. Skills & Qualifications Experience in procuring and delivering events and experiences, contract management and negotiation. Broad working knowledge of key brands and partners globally across various lifestyle industries (travel, retail, ticketing). Ideally to have 5 years plus direct experience in Events industry. Ability to initiate and lead on new business initiatives and proposal; ensuring these are aligned with the team's key objectives. Can demonstrate experience of working within a customer-lead industry and strives to continuously deliver excellent customer service. Project management; being able to manage highly complex global projects with multi-stakeholders internally and externally. Account management; to interact with Senior stakeholders building trust and loyalty, ensuring you deliver on all requirement agreed, point of escalation and present new business initiatives. Analytical decision maker; using performance data and leadership skills to drive results. Behaviors Proven track record of negotiating and procuring offers or events. Natural commercial drive; always seeking new opportunities and creativity with the partnerships, clients or internal stakeholders. A natural networker who can develop and implement new initiatives to commercially impact the team and business. A passion for working in a business that places members and customer service at their core as well as commercial success. A natural communicator who always takes the time to keep their team and colleagues informed and up to date. Great people skills; you can demonstrate the ability to influence senior stakeholders and colleagues across teams and will be recognised as a supportive, effective and highly driven colleague. Having the ability to work effectively and professionally during period for high pressure. Benefits & Rewards Our people are at the heart of the business, and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development. All our employees also enjoy a range of benefits: A competitive salary will be offered depending on experience. Offer flexible work arrangements including Hybrid work possibilities. Annual Leave of 25 days per annum and an additional 3 extra days of annual leave in the third year. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave. Employer-contributory company pension (with a scheme that allows full decision making about what investments are made, levels of risk, ethical funds etc.). Lucrative Ten Loyalty Rewards program. Remote Working Holidays - Travel and Work for up to 4 weeks per year! Access to lots of great travel and entertainment discounts as our clients' members would! Be part of our global, dynamic, and inclusive Team, with diversity at its core. Possibility of growth within a dynamic and international company. Who Are We Ten is a leading lifestyle and concierge company helping our clients discover, organise, enjoy and get the most from life. We partner with global financial institutions and other premium brands to attract and retain wealth and mass affluent clients. Established in the UK in 1998 and with over 25 years of experience, Ten operates in over 20 cities worldwide, in over 26 languages, with 65% of our workforce globally distributed and is publicly listed on the London Stock Exchange ('TENG') . click apply for full job details
May 15, 2025
Full time
Driving Innovation and Trust: Ten's Journey to Redefine Service Excellence Ten is on a mission to become the most trusted service business in the world. Technology-driven Product is at the centre of our strategy to create a hugely successful service and business. Millions of members already have access to Ten's services across lifestyle, travel, dining and entertainment on behalf of over fifty clients including HSBC, Swisscard and Royal Bank of Canada. Ten's partnerships are based on multi-year contracts generating revenue through platform-as-a-service and technology fees. We have the advantages of already being at scale globally with a critical mass of high net worth members via stable, multi-year revenue-generating contracts. We already have a market leading consumer proposition and credibility (and many integrations) with the leading suppliers/partners across our 'big 4' service categories of restaurants/travel/entertainment and luxury retail. We are profitable and the first B Corp listed on the London Stock Exchange (AIM market). Our plans are to continue to invest into technology (including AI) to become the main way that our members organise their leisure lives. The next few years will see Ten speed up our progress via our Growth Engine strategy, making the next huge steps to achieve our ambitions together. Join Our Team as a Events Partnership Manager Overview We want to drive and develop partnerships to deliver unique and exclusive events and experiences for our corporate clients and concierge members globally. We want this part of our service to be commercially driving revenue across the business. Your role as an Events Partnership Manager will be to support the Head of Region in driving growth in our partnerships across various industries, identifying relevant brands, negotiating the best rates, and negotiating exclusive elements to events. You will take full accountability for your partnerships ensuring you deliver on all client and member requirements focusing on driving increased engagement online and offline, ensuring the business has excellent knowledge of your partnerships, as well as identifying other revenue opportunities such as commission. Your enthusiasm to secure great events and experiences will ensure we're consistently adding value to our core service offering. You will always be up to date with current market trends and what competitors are delivering, ensuring our members are receiving unique, exciting partnerships which are best in market. You must be eager to develop your knowledge based on where Ten is growing or where corporate clients require. You will always think ahead, to develop and execute new strategies and processes supporting the Head of Region to deliver significant impact on growth and team revenue. To have the ability to drive and implement new innovations and changes with support and buy-in from Senior Stakeholders across the business. Key Responsibilities To take full accountability for the partnerships and contracts you secure; ensuring offers are better or best in market, events are unique and compelling and where it's right to secure commission agreements. To maintain relationships with partners during an offer or event period to ensure we are nurturing an ongoing sustainable relationship for future growth; repeating successful partners. To monitor performance of partnered suppliers and ensure they are delivering a consistently high-quality service; driving improvements to member satisfaction/NPS and efficiencies. Monitor redemption, data analytics and demand of a brand or service to ensure it's resonating with the member base. Based on this continued understanding make improvements to the team strategy by client and region; ensuring we have offers or events in place which are driving engagement, acquisition, loyalty and revenue. Work closely with Content and Marketing department ensuring all offers and events have maximum exposure to members. To be continuously aware of competitors and what they are delivering to ensure we are always one step ahead in the market. To work contractual requirements for all corporate client within agreed timelines. Ensure that all Coordinators are carrying out best practice and adhere to all client policies. To ensure you are fully aware of all best practice and are consistently adhering to this; to ensure you are acting as a role model for Partnership Manager following all the current processes and procedures. To work with the Head of Region to create a holistic strategy for approaching partners; ensuring we have a consistent sourcing approach and methodology. Be accountable for improving efficiency across the team; continuously developing and improving processes, sharing successes and implementing processes learnt from other teams or regions. Propose and implement new strategies, campaigns and processes to impact on the growth of new and existing clients; to positively impact on member satisfaction/NPS, corporate revenue and efficiencies. Contribute to wider strategic goal for the global team or for wider region with support from Global Director and Head of Region. To manage your workload in the most effective way in order to deliver on the requirements of the client and internal deadlines; to be role modelling in time management and organisation. To be a beacon of best practice in your leadership style at all times, to create and nurture a culture of success, professionalism, and mutual support within the team. Work with Client Services and Regional Business Development Managers with any client related matters; supporting on new business proposals. Be available to lead, maintain and support on any established client relationships. Skills & Qualifications Experience in procuring and delivering events and experiences, contract management and negotiation. Broad working knowledge of key brands and partners globally across various lifestyle industries (travel, retail, ticketing). Ideally to have 5 years plus direct experience in Events industry. Ability to initiate and lead on new business initiatives and proposal; ensuring these are aligned with the team's key objectives. Can demonstrate experience of working within a customer-lead industry and strives to continuously deliver excellent customer service. Project management; being able to manage highly complex global projects with multi-stakeholders internally and externally. Account management; to interact with Senior stakeholders building trust and loyalty, ensuring you deliver on all requirement agreed, point of escalation and present new business initiatives. Analytical decision maker; using performance data and leadership skills to drive results. Behaviors Proven track record of negotiating and procuring offers or events. Natural commercial drive; always seeking new opportunities and creativity with the partnerships, clients or internal stakeholders. A natural networker who can develop and implement new initiatives to commercially impact the team and business. A passion for working in a business that places members and customer service at their core as well as commercial success. A natural communicator who always takes the time to keep their team and colleagues informed and up to date. Great people skills; you can demonstrate the ability to influence senior stakeholders and colleagues across teams and will be recognised as a supportive, effective and highly driven colleague. Having the ability to work effectively and professionally during period for high pressure. Benefits & Rewards Our people are at the heart of the business, and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development. All our employees also enjoy a range of benefits: A competitive salary will be offered depending on experience. Offer flexible work arrangements including Hybrid work possibilities. Annual Leave of 25 days per annum and an additional 3 extra days of annual leave in the third year. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave. Employer-contributory company pension (with a scheme that allows full decision making about what investments are made, levels of risk, ethical funds etc.). Lucrative Ten Loyalty Rewards program. Remote Working Holidays - Travel and Work for up to 4 weeks per year! Access to lots of great travel and entertainment discounts as our clients' members would! Be part of our global, dynamic, and inclusive Team, with diversity at its core. Possibility of growth within a dynamic and international company. Who Are We Ten is a leading lifestyle and concierge company helping our clients discover, organise, enjoy and get the most from life. We partner with global financial institutions and other premium brands to attract and retain wealth and mass affluent clients. Established in the UK in 1998 and with over 25 years of experience, Ten operates in over 20 cities worldwide, in over 26 languages, with 65% of our workforce globally distributed and is publicly listed on the London Stock Exchange ('TENG') . click apply for full job details
School Engagement Coordinator - Northern Ireland Hours : Full time, 35 hours Monday to Friday Contract : Permanent, 5 days a week Location : Belfast, UK. We operate in a hybrid pattern, combining home working with attendance at the office Salary : £28,000 - £30,000 (GBP). Pro-rata plus Into Film benefits Team : Activation Team Seniority : Mid-level About Into Film Into Film is the UK s leading charity for film in education and the community. We provide screen industry careers information and advice, support young filmmakers, and bring the power of moving image storytelling into classroom teaching. We also run the annual Into Film Festival which enables more than 400,000 pupils to visit the cinema for free, and the Into Film Awards - the UK s leading showcase for young filmmaking talent. The core Into Film programme is free for UK state schools, colleges and other youth settings, thanks to support from the BFI, awarding National Lottery good cause funding, and through other key funders including Cinema First and Northern Ireland Screen. Our vision Film enriches the life of every child and young person. Our mission To inspire and support young people to learn, and to realise their creative, cultural and career aspirations, through film and the moving image. Role Summary The main function of the School Engagement Coordinator role is to The School Engagement Coordinator for Northern Ireland serves as a crucial liaison for the Into Film programme in the region. This role involves actively engaging with schools and educators to promote and support their participation in various initiatives related to film, games, and creative media. The Engagement Coordinator will be instrumental in ensuring that schools and teachers have access to the full range of educational resources, training, and opportunities offered by Into Film. They will collaborate closely with the Northern Ireland team to provide tailored support and foster meaningful connections between schools, the creative arts, and the industry. Given the nature of the role, the Co-ordinator may need to work occasional weekends and extended hours, as well as travel regularly to designated regions and occasionally elsewhere in the UK. Main Responsibilities : Proactively engage with schools, teachers, and educational stakeholders across Northern Ireland to raise awareness of Into Film's programmes and resources. Deliver a range of educational activities, including school workshops, screenings and industry events, tailored to the needs of the local area. Develop and maintain strong partnerships with schools, creative organisations, and screen industry bodies to support the delivery of Into Film's initiatives in NI. Contribute to the planning and implementation of Northern Ireland-specific programmes, including Story Builder, Games, Teaching with Film, Careers and Progression, and Young Creatives. Collaborate with teams across Into Film to ensure a joined-up approach to programme delivery, KPI achievement, and budgetary oversight. Ensure that Into Film's programmes respond to local needs and reach across Northern Ireland, while also feeding into the organization's UK-wide initiatives. Manage local partnerships and relationships, utilising CRM (Salesforce) to input and analyse data, create reports, and inform programme design. Support the existing Northern Ireland team with the delivery of locally funded projects and initiatives. Any other reasonable duties assigned by Into Film. General Responsibilities: Commitment to quality internally and in all dealings with Into Film s stakeholders including teachers, children and young people, industry partners, funders, supporters, parents and carers, and members of the public. Commitment and active participation in helping Into Film live its EEDI values and ethos through everything it does. Contribute to long term planning to ensure growth in line with demand and resources. Contribute to the regular monitoring and evaluation of Into Film s work. Person Specification: Minimum Requirements: Significant experience in designing and delivering engaging educational programmes, including youth workshops and industry-facing events. Demonstrated knowledge of the Northern Ireland education system, curriculum, and the local creative/screen industries. A track record of establishing and nurturing partnerships with schools, organisations, and industry stakeholders. Proven ability to successfully manage projects, including cross-departmental collaboration, budget oversight, and timely delivery. Experience in using data to generate reports, analyse programme impact, and inform future initiatives. Excellent communication and interpersonal skills, with the ability to engage effectively with diverse audiences. Strong organisational and time management skills, with the capacity to manage competing priorities and deadlines. This role involves frequent travel to schools, including rural areas. Applicants must have a full, clean UK driving license and access to a reliable vehicle. Unfortunately, we cannot consider candidates who do not meet these requirements. A commitment to equality, diversity, and inclusion, and a demonstrated understanding of how to reach and positively engage underserved and underrepresented individuals and communities. This position involves regular travel to various locations across NI and occasional travel to other parts of the UK. Experience and full understanding of monitoring, reporting and evaluation to ensure the programmes continually improve and evolve. All employees regularly working with children and member data are required to undertake and maintain enhanced DBS clearance and Access NI check, acquired at Into Film s expense; employment is dependent upon this. Desirable: Project management Event management Partnership management Delivering training/workshops Understanding the Northern Ireland education system Collaboration Communication Youth Engagement Independent travel Familiarity with the Microsoft Office suite A love and knowledge of film and or games All Into Film staff work in a hybrid pattern, combining home working with attendance at their local and national offices as required, along with some travel across the UK, as appropriate to the role. We are open to flexible working models wherever the role allows, including working compressed hours. We also offer a range of staff benefits and perks which are detailed below Into Film employees enjoy the following benefits: Annual Leave 28 days (full time/pro-rata), including 3 days to cover office closure between Christmas and New Year. Additional long service holiday award after 3 years at Into Film, staff are awarded one extra day of holiday for each additional year worked, with the total entitlement capped at 35 days, i.e. on your 4th anniversary at Into Film your leave entitlement will rise to 29 days, on your 5th anniversary, your entitlement will go up by another day to 30 days etc. Pension matched up to 5% of salary (2% above statutory employer contribution). Flexible working including compressed hours, job share etc. all applications favourably considered, approval will be at the discretion of Into Film. Enhanced parental/paternity/shared parental leave. Support for professional qualifications money towards courses and/or study days, if relevant to role. Interest-free non-essential study loans. Interest-free bike/scooter/travelcard loan. Career break up to 4 weeks' unpaid leave, after 2 years service (at team director's discretion). Employee Assistance Programme (EAP) 24/7 confidential wellbeing support, advice and guidance. Wisdom health insurance cover non-contributory (apart from employee tax contribution). BenefitHub portal offering discounts on healthcare, wellbeing products, and lifestyle products and services. We are open to flexible working models wherever the role allows, including working compressed hours All employees regularly working with children and member data are required to undertake and maintain enhanced DBS clearance (and/or Access NI check or Disclosure Scotland check, depending on working location), acquired at Into Film s expense; employment is dependent upon this. Closing: 8:00am, 10th Jun 2025 BST Interested? If you would like to find out more, please click the apply button. You will be directed to Applied to complete your application for this position. Applied aims to overcome unconscious bias in recruiting. The responses are anonymised, and reviewed in a random order by members of our team. No agencies please.
May 14, 2025
Full time
School Engagement Coordinator - Northern Ireland Hours : Full time, 35 hours Monday to Friday Contract : Permanent, 5 days a week Location : Belfast, UK. We operate in a hybrid pattern, combining home working with attendance at the office Salary : £28,000 - £30,000 (GBP). Pro-rata plus Into Film benefits Team : Activation Team Seniority : Mid-level About Into Film Into Film is the UK s leading charity for film in education and the community. We provide screen industry careers information and advice, support young filmmakers, and bring the power of moving image storytelling into classroom teaching. We also run the annual Into Film Festival which enables more than 400,000 pupils to visit the cinema for free, and the Into Film Awards - the UK s leading showcase for young filmmaking talent. The core Into Film programme is free for UK state schools, colleges and other youth settings, thanks to support from the BFI, awarding National Lottery good cause funding, and through other key funders including Cinema First and Northern Ireland Screen. Our vision Film enriches the life of every child and young person. Our mission To inspire and support young people to learn, and to realise their creative, cultural and career aspirations, through film and the moving image. Role Summary The main function of the School Engagement Coordinator role is to The School Engagement Coordinator for Northern Ireland serves as a crucial liaison for the Into Film programme in the region. This role involves actively engaging with schools and educators to promote and support their participation in various initiatives related to film, games, and creative media. The Engagement Coordinator will be instrumental in ensuring that schools and teachers have access to the full range of educational resources, training, and opportunities offered by Into Film. They will collaborate closely with the Northern Ireland team to provide tailored support and foster meaningful connections between schools, the creative arts, and the industry. Given the nature of the role, the Co-ordinator may need to work occasional weekends and extended hours, as well as travel regularly to designated regions and occasionally elsewhere in the UK. Main Responsibilities : Proactively engage with schools, teachers, and educational stakeholders across Northern Ireland to raise awareness of Into Film's programmes and resources. Deliver a range of educational activities, including school workshops, screenings and industry events, tailored to the needs of the local area. Develop and maintain strong partnerships with schools, creative organisations, and screen industry bodies to support the delivery of Into Film's initiatives in NI. Contribute to the planning and implementation of Northern Ireland-specific programmes, including Story Builder, Games, Teaching with Film, Careers and Progression, and Young Creatives. Collaborate with teams across Into Film to ensure a joined-up approach to programme delivery, KPI achievement, and budgetary oversight. Ensure that Into Film's programmes respond to local needs and reach across Northern Ireland, while also feeding into the organization's UK-wide initiatives. Manage local partnerships and relationships, utilising CRM (Salesforce) to input and analyse data, create reports, and inform programme design. Support the existing Northern Ireland team with the delivery of locally funded projects and initiatives. Any other reasonable duties assigned by Into Film. General Responsibilities: Commitment to quality internally and in all dealings with Into Film s stakeholders including teachers, children and young people, industry partners, funders, supporters, parents and carers, and members of the public. Commitment and active participation in helping Into Film live its EEDI values and ethos through everything it does. Contribute to long term planning to ensure growth in line with demand and resources. Contribute to the regular monitoring and evaluation of Into Film s work. Person Specification: Minimum Requirements: Significant experience in designing and delivering engaging educational programmes, including youth workshops and industry-facing events. Demonstrated knowledge of the Northern Ireland education system, curriculum, and the local creative/screen industries. A track record of establishing and nurturing partnerships with schools, organisations, and industry stakeholders. Proven ability to successfully manage projects, including cross-departmental collaboration, budget oversight, and timely delivery. Experience in using data to generate reports, analyse programme impact, and inform future initiatives. Excellent communication and interpersonal skills, with the ability to engage effectively with diverse audiences. Strong organisational and time management skills, with the capacity to manage competing priorities and deadlines. This role involves frequent travel to schools, including rural areas. Applicants must have a full, clean UK driving license and access to a reliable vehicle. Unfortunately, we cannot consider candidates who do not meet these requirements. A commitment to equality, diversity, and inclusion, and a demonstrated understanding of how to reach and positively engage underserved and underrepresented individuals and communities. This position involves regular travel to various locations across NI and occasional travel to other parts of the UK. Experience and full understanding of monitoring, reporting and evaluation to ensure the programmes continually improve and evolve. All employees regularly working with children and member data are required to undertake and maintain enhanced DBS clearance and Access NI check, acquired at Into Film s expense; employment is dependent upon this. Desirable: Project management Event management Partnership management Delivering training/workshops Understanding the Northern Ireland education system Collaboration Communication Youth Engagement Independent travel Familiarity with the Microsoft Office suite A love and knowledge of film and or games All Into Film staff work in a hybrid pattern, combining home working with attendance at their local and national offices as required, along with some travel across the UK, as appropriate to the role. We are open to flexible working models wherever the role allows, including working compressed hours. We also offer a range of staff benefits and perks which are detailed below Into Film employees enjoy the following benefits: Annual Leave 28 days (full time/pro-rata), including 3 days to cover office closure between Christmas and New Year. Additional long service holiday award after 3 years at Into Film, staff are awarded one extra day of holiday for each additional year worked, with the total entitlement capped at 35 days, i.e. on your 4th anniversary at Into Film your leave entitlement will rise to 29 days, on your 5th anniversary, your entitlement will go up by another day to 30 days etc. Pension matched up to 5% of salary (2% above statutory employer contribution). Flexible working including compressed hours, job share etc. all applications favourably considered, approval will be at the discretion of Into Film. Enhanced parental/paternity/shared parental leave. Support for professional qualifications money towards courses and/or study days, if relevant to role. Interest-free non-essential study loans. Interest-free bike/scooter/travelcard loan. Career break up to 4 weeks' unpaid leave, after 2 years service (at team director's discretion). Employee Assistance Programme (EAP) 24/7 confidential wellbeing support, advice and guidance. Wisdom health insurance cover non-contributory (apart from employee tax contribution). BenefitHub portal offering discounts on healthcare, wellbeing products, and lifestyle products and services. We are open to flexible working models wherever the role allows, including working compressed hours All employees regularly working with children and member data are required to undertake and maintain enhanced DBS clearance (and/or Access NI check or Disclosure Scotland check, depending on working location), acquired at Into Film s expense; employment is dependent upon this. Closing: 8:00am, 10th Jun 2025 BST Interested? If you would like to find out more, please click the apply button. You will be directed to Applied to complete your application for this position. Applied aims to overcome unconscious bias in recruiting. The responses are anonymised, and reviewed in a random order by members of our team. No agencies please.
MORPHE Born in 2008 among the artists and influencers of Los Angeles, Morphe instantly disrupted the beauty industry by making artist-designed, professional-quality brushes affordable and accessible. As the brand grew-into eyeshadow, blush, bronzer, lip, and more-so did its fanbase of unapologetic makeup lovers. A loyal community that we remain incredibly grateful for! Over the years, Morphe continued to break boundaries, fuelled by iconic collaborations, internet-breaking launches, and an ever-increasing community. Today, Morphe exists to celebrate the inner artist in everyone by empowering beauty beginners and professionals alike with the tools and products to express themselves, unapologetically. FORMA FORMA is a family of brands leading what's next in beauty. An incubator, accelerator, and curator of today's foremost beauty and wellness brands, FORMA leverages world class capabilities, a powerful growth platform, and the most prolific influencer network in the industry to celebrate, support, and seek out those changing the world through creative expression. We're committed to creating a more beautiful tomorrow-we are FORMA. Summary Of Position The Head of PR & IR will be responsible for developing and executing the PR & IR strategy and campaigns throughout the EMEA Region in support of the global strategy, driving brand awareness and sales for Morphe. This role will oversee regional PR, including local agencies and pertaining to wholesale partnerships. Additionally, this position plays a key role in identification and management of brand-aligned regional influencer partnerships, securing, developing, nurturing and growing those relationships to deliver increased consumer engagement and commercial success as measured by regular performance reporting and analytics. The Head of PR & IR acts as an expert on the brand in the market, products and PR & Influencer-worthy initiatives in order to effectively liaison with agency partners, and other key stakeholders. The role-holder will be responsible for all aspects of PR & IR strategy, planning, campaigns and earned content and UGC creation within EMEA. The role will include regular liaison across departments, including Marketing, Ecommerce, Retail, Education and Wholesale teams. Principle Accountabilities PR (20%) Oversee the PR function for EMEA, leading internal and external partners to deliver FORMA's public relations strategies and goals Lead a regional team to deliver operational PR activities which support brand growth and positive brand awareness. Review agency partners to ensure delivery of substantial positive PR results whilst maintaining value for money; renegotiating, ending or creating new partnerships as appropriate Lead approvals for press related activities and events, with ultimate accountability for delivering ROI on all budgeted activities Contribute to all regional social media activity, in partnership with Global and aligned with brand strategies and goals Influencer Relationships (45%) Contribute to FORMA global influencer programmes and seasonal activations in local markets, partnering with global team on implementation of micro-influencer programmes Build and maintain effective relationships with key industry influencers on behalf of FORMA throughout EMEA, as pre-agreed with Global through strategic review and in partnership with 3rd party agencies Manage paid influencer relationships within the EMEA region, from securing talent, negotiating contracts and executing content, in alignment with the global team Maintain strong understanding of the influencer landscape within beauty across local markets, ensuring all relevant social activity is tracked and escalated as appropriate Monitor, report and evaluate influencer social platform usage, content creation patterns, and broader activity within the market Act as the regional lead for delivery of local influencer programmes by identifying and nurturing local influencers (directly in the UK and in partnership with agencies in EMEA segmented by channel, region & demographic (key Journalists, Editors, Bloggers, Vloggers, VIP professionals, Celebrities, MUA's etc) Contribute to campaign ideation and tactics and lead related in-market brand events (25%) Lead regional team across the full remit of influencer and PR, developing and managing that team effectively to deliver on departmental goals Create, plan and manage execution of events as needed, with the support of the PR & IR Coordinator Attend influencer and PR events both domestically and internationally Work with internal cross-functional teams to communicate and execute key campaigns and initiatives: Retail, ECommerce, Digital Marketing, Wholesale, Education, Supply Chain & Operations, Visual Merchandising Monitor and communicate trends in influencer marketing and social media, using platforms aligned with brand voice and strategy. Utilize tools like Tribe Dynamics to track influencer activity, conversations, and engagement opportunities. Perform competitive analysis, industry research, and best practice assessments. Track and analyze outreach performance (e.g., EMV) to evaluate ROI and guide future strategy. Develop data-informed recommendations using KPIs and consumer insights. Deliver monthly, quarterly, and annual reports, including post-campaign analytics aligned with global reporting standards. Line Management (10%) Line manage the Influencer Marketing Senior Specialist who will administer stock, coverage, materials, and reporting as well as supporting across all PR & IR activity Inspire, motivate and develop the Influencer Marketing Senior Specialist, providing guidance and mentorship wherever necessary Conduct regular 1-1s, jointly setting objectives and performing annual/bi-annual performance reviews Ensure the PR & IR team are adhering to FORMA Brands vision, values, mission, culture and policies Fiscal Accountabilities Management of regional PR & IR budgets including campaign, paid/earned media and event budgets Management of regional PR stock budget Key Working Relationships Global Brand & Marketing team Global Social Media & Influencer Relations teams External agency partners Influencers and micro-influencers All regional stakeholders, including Marketing, Retail, Ecommerce, VM, Education, Supply Chain and Operations Retail partners Required Skills & Experience Proven experience in PR/Comms/Influencer Management essential, at a management level. Previous experience in a young, dynamic beauty brand desirable Must possess an in-depth understanding of the beauty market and social media/influencer landscape within the UK (and ideally Europe) Experience of identifying and establishing new influencer relationships strongly preferred, with a proven track record in nurturing influencer relationships for mutual success Leadership skills, demonstrating maturity and composure in a diverse range of situations, acting as a supportive advisor/mentor to the Influencer Marketing Senior Specialist and other junior members of the team as they develop their career The ability to remain calm under pressure, to quickly identify solutions to challenges and to work with a diverse range of stakeholder demands Diplomacy, tact, team support and spirit; an overall can-do attitude Must be a strong advocate of FORMA vision, values and culture with the ability to truly understand and communicate the Morphe brand to a broad audience Previous experience in a very fast-paced, agile work environment, with the ability to switch between granular, detailed work and strategic thinking swiftly and frequently Excellent communicator and natural networker with proven results, and the ability to build effective internal and external stakeholder relationships at all levels, both locally and remotely Commercially minded with prior experience of delivering proven financial results through social/PR activity Previous experience of tracking, analyzing and evaluating reporting data. Familiar with industry KPIs (i.e. EMV, etc). Capable and comfortable in regularly manipulating available data to develop insight driven recommendations and action plans Proven success in managing and developing people, with experience of driving and motivating team members to deliver results Skilled in Word, Powerpoint, Outlook and Excel as well as experience with media monitoring and influencer platforms (preferred) Highly organized and detail oriented with deep knowledge of social content, best practices and digital trends Extensive experience in budget management and event planning Time management skills with ability to prioritize and multi-task across multiple workstreams. Self-motivated, with an enthusiastic and self-starter attitude Flexibility in working hours and travel Travel Requirements Attend influencer events both domestically and internationally Travel as required by the business up to 25%
May 14, 2025
Full time
MORPHE Born in 2008 among the artists and influencers of Los Angeles, Morphe instantly disrupted the beauty industry by making artist-designed, professional-quality brushes affordable and accessible. As the brand grew-into eyeshadow, blush, bronzer, lip, and more-so did its fanbase of unapologetic makeup lovers. A loyal community that we remain incredibly grateful for! Over the years, Morphe continued to break boundaries, fuelled by iconic collaborations, internet-breaking launches, and an ever-increasing community. Today, Morphe exists to celebrate the inner artist in everyone by empowering beauty beginners and professionals alike with the tools and products to express themselves, unapologetically. FORMA FORMA is a family of brands leading what's next in beauty. An incubator, accelerator, and curator of today's foremost beauty and wellness brands, FORMA leverages world class capabilities, a powerful growth platform, and the most prolific influencer network in the industry to celebrate, support, and seek out those changing the world through creative expression. We're committed to creating a more beautiful tomorrow-we are FORMA. Summary Of Position The Head of PR & IR will be responsible for developing and executing the PR & IR strategy and campaigns throughout the EMEA Region in support of the global strategy, driving brand awareness and sales for Morphe. This role will oversee regional PR, including local agencies and pertaining to wholesale partnerships. Additionally, this position plays a key role in identification and management of brand-aligned regional influencer partnerships, securing, developing, nurturing and growing those relationships to deliver increased consumer engagement and commercial success as measured by regular performance reporting and analytics. The Head of PR & IR acts as an expert on the brand in the market, products and PR & Influencer-worthy initiatives in order to effectively liaison with agency partners, and other key stakeholders. The role-holder will be responsible for all aspects of PR & IR strategy, planning, campaigns and earned content and UGC creation within EMEA. The role will include regular liaison across departments, including Marketing, Ecommerce, Retail, Education and Wholesale teams. Principle Accountabilities PR (20%) Oversee the PR function for EMEA, leading internal and external partners to deliver FORMA's public relations strategies and goals Lead a regional team to deliver operational PR activities which support brand growth and positive brand awareness. Review agency partners to ensure delivery of substantial positive PR results whilst maintaining value for money; renegotiating, ending or creating new partnerships as appropriate Lead approvals for press related activities and events, with ultimate accountability for delivering ROI on all budgeted activities Contribute to all regional social media activity, in partnership with Global and aligned with brand strategies and goals Influencer Relationships (45%) Contribute to FORMA global influencer programmes and seasonal activations in local markets, partnering with global team on implementation of micro-influencer programmes Build and maintain effective relationships with key industry influencers on behalf of FORMA throughout EMEA, as pre-agreed with Global through strategic review and in partnership with 3rd party agencies Manage paid influencer relationships within the EMEA region, from securing talent, negotiating contracts and executing content, in alignment with the global team Maintain strong understanding of the influencer landscape within beauty across local markets, ensuring all relevant social activity is tracked and escalated as appropriate Monitor, report and evaluate influencer social platform usage, content creation patterns, and broader activity within the market Act as the regional lead for delivery of local influencer programmes by identifying and nurturing local influencers (directly in the UK and in partnership with agencies in EMEA segmented by channel, region & demographic (key Journalists, Editors, Bloggers, Vloggers, VIP professionals, Celebrities, MUA's etc) Contribute to campaign ideation and tactics and lead related in-market brand events (25%) Lead regional team across the full remit of influencer and PR, developing and managing that team effectively to deliver on departmental goals Create, plan and manage execution of events as needed, with the support of the PR & IR Coordinator Attend influencer and PR events both domestically and internationally Work with internal cross-functional teams to communicate and execute key campaigns and initiatives: Retail, ECommerce, Digital Marketing, Wholesale, Education, Supply Chain & Operations, Visual Merchandising Monitor and communicate trends in influencer marketing and social media, using platforms aligned with brand voice and strategy. Utilize tools like Tribe Dynamics to track influencer activity, conversations, and engagement opportunities. Perform competitive analysis, industry research, and best practice assessments. Track and analyze outreach performance (e.g., EMV) to evaluate ROI and guide future strategy. Develop data-informed recommendations using KPIs and consumer insights. Deliver monthly, quarterly, and annual reports, including post-campaign analytics aligned with global reporting standards. Line Management (10%) Line manage the Influencer Marketing Senior Specialist who will administer stock, coverage, materials, and reporting as well as supporting across all PR & IR activity Inspire, motivate and develop the Influencer Marketing Senior Specialist, providing guidance and mentorship wherever necessary Conduct regular 1-1s, jointly setting objectives and performing annual/bi-annual performance reviews Ensure the PR & IR team are adhering to FORMA Brands vision, values, mission, culture and policies Fiscal Accountabilities Management of regional PR & IR budgets including campaign, paid/earned media and event budgets Management of regional PR stock budget Key Working Relationships Global Brand & Marketing team Global Social Media & Influencer Relations teams External agency partners Influencers and micro-influencers All regional stakeholders, including Marketing, Retail, Ecommerce, VM, Education, Supply Chain and Operations Retail partners Required Skills & Experience Proven experience in PR/Comms/Influencer Management essential, at a management level. Previous experience in a young, dynamic beauty brand desirable Must possess an in-depth understanding of the beauty market and social media/influencer landscape within the UK (and ideally Europe) Experience of identifying and establishing new influencer relationships strongly preferred, with a proven track record in nurturing influencer relationships for mutual success Leadership skills, demonstrating maturity and composure in a diverse range of situations, acting as a supportive advisor/mentor to the Influencer Marketing Senior Specialist and other junior members of the team as they develop their career The ability to remain calm under pressure, to quickly identify solutions to challenges and to work with a diverse range of stakeholder demands Diplomacy, tact, team support and spirit; an overall can-do attitude Must be a strong advocate of FORMA vision, values and culture with the ability to truly understand and communicate the Morphe brand to a broad audience Previous experience in a very fast-paced, agile work environment, with the ability to switch between granular, detailed work and strategic thinking swiftly and frequently Excellent communicator and natural networker with proven results, and the ability to build effective internal and external stakeholder relationships at all levels, both locally and remotely Commercially minded with prior experience of delivering proven financial results through social/PR activity Previous experience of tracking, analyzing and evaluating reporting data. Familiar with industry KPIs (i.e. EMV, etc). Capable and comfortable in regularly manipulating available data to develop insight driven recommendations and action plans Proven success in managing and developing people, with experience of driving and motivating team members to deliver results Skilled in Word, Powerpoint, Outlook and Excel as well as experience with media monitoring and influencer platforms (preferred) Highly organized and detail oriented with deep knowledge of social content, best practices and digital trends Extensive experience in budget management and event planning Time management skills with ability to prioritize and multi-task across multiple workstreams. Self-motivated, with an enthusiastic and self-starter attitude Flexibility in working hours and travel Travel Requirements Attend influencer events both domestically and internationally Travel as required by the business up to 25%
Marketing & Communications Co-ordinator Education Sector Hybrid (Remote & Central London) 12 Month Contract 36.50 hours per week 18.88 - 21.68 hourly We're supporting a leading organisation in the education sector to find a proactive Marketing & Communications Co-ordinator to join their Co-Production and Public Engagement team. This role focuses on making co-production and public engagement more accessible, inclusive, and impactful across research, services, and policy development. The Opportunity: Coordinate internal and external communications, including newsletters, blogs, website updates, and social media. Support the planning and delivery of events, workshops, and community sessions. Build engagement with diverse communities and grow awareness of co-production work. Help create inclusive, accessible communications aligned with organisational values. What We're Looking For: Strong writing, editing, and content creation skills (websites, newsletters, promotional materials) Experience managing social media channels and tracking their performance. Event planning and delivery experience. Excellent organisation, attention to detail, and ability to work with diverse audiences. Passion for inclusive practice and collaborative working. Inventum's approach to equity, diversity & inclusion Inventum Group seeks talent from the widest pool possible. We are committed to fair and equitable recruitment processes, regardless of applicant's background or characteristics, and we actively encourage applications from underrepresented and diverse talent. Please let us know if you require any adjustments to our application process. If you have any suggestions about how we can improve our processes, please do let us know - we want to do better. Inventum's approach to job applictions It is Inventum Group's policy, as a matter of courtesy, to respond to all applications within three working days. However because of the volume of applications, we are sometimes unable to respond to individual applicants. If we have not contacted you within three working days your application has been unsuccessful and your details have not been retained. Please apply for any other position that you may see in the future. Thank you.
May 09, 2025
Contractor
Marketing & Communications Co-ordinator Education Sector Hybrid (Remote & Central London) 12 Month Contract 36.50 hours per week 18.88 - 21.68 hourly We're supporting a leading organisation in the education sector to find a proactive Marketing & Communications Co-ordinator to join their Co-Production and Public Engagement team. This role focuses on making co-production and public engagement more accessible, inclusive, and impactful across research, services, and policy development. The Opportunity: Coordinate internal and external communications, including newsletters, blogs, website updates, and social media. Support the planning and delivery of events, workshops, and community sessions. Build engagement with diverse communities and grow awareness of co-production work. Help create inclusive, accessible communications aligned with organisational values. What We're Looking For: Strong writing, editing, and content creation skills (websites, newsletters, promotional materials) Experience managing social media channels and tracking their performance. Event planning and delivery experience. Excellent organisation, attention to detail, and ability to work with diverse audiences. Passion for inclusive practice and collaborative working. Inventum's approach to equity, diversity & inclusion Inventum Group seeks talent from the widest pool possible. We are committed to fair and equitable recruitment processes, regardless of applicant's background or characteristics, and we actively encourage applications from underrepresented and diverse talent. Please let us know if you require any adjustments to our application process. If you have any suggestions about how we can improve our processes, please do let us know - we want to do better. Inventum's approach to job applictions It is Inventum Group's policy, as a matter of courtesy, to respond to all applications within three working days. However because of the volume of applications, we are sometimes unable to respond to individual applicants. If we have not contacted you within three working days your application has been unsuccessful and your details have not been retained. Please apply for any other position that you may see in the future. Thank you.
Do you have client relationship or sales experience within the education or public sectors? OR Are you a Bid Coordinator or Bid Manager, with public sector experience? Are you looking for a role working from home but still with great support and team meetings? Are you looking to progress your career, building on your sales or bid experience to date? Do you live within an hour of Bedford, with your own transport? If so, our rapidly expanding client that works within the procurement and education sector is keen to hear from you! The company: Our client has grown significantly in the last 9 years, they provide a unique procurement framework for the public sector which includes providing IT related solutions for Schools, Universities, Colleges, Councils and the NHS. Our client has the ability to take care of all the compliance by streamlining the process, whilst dealing with over 200 pre-approved suppliers for their needs. This can include simple hardware requests through to complex IT Support for a multi-sited trust. The Role: Working remotely, you will be dealing with incoming enquiries from a variety of organisations who have either been recommended or have identified my client offers exactly what they need - IT Hardware, IT Software or IT Services. This is not a hard sales role at all, all incoming enquires are genuine and it is all about building relationships. Following a process, you will be delivering the best IT based solutions, using existing or new suppliers in order to provide what the client needs, whilst recommending any other products or services that may be relevant to the request. Our client offers fantastic training and ongoing support so you will be confident in dealing with the clients' journey through the process, whilst ensuring they get exactly what they need, they are fully compliant and work within their budget. Being able to converse with a variety of clients over the phone and via video calls is key, this role is all about relationships and not hard sales at all. Whilst the role is fully remote there are monthly meetings in Bedford as well as scheduled socials! The Person: The ideal candidate will have 1-3 years sales and customer relationship experience, dealing with business to business sectors, exposure to the Education or Public Sectors will be essential. Experience of dealing with tenders, mini competitions, bench marking or direct awards. We are looking for a driven and hungry go-getter, full of enthusiasm and ambition to develop their career You will be working within Customer Engagement Team of 9 people with excellent training and support available, from day one! Working hours are flexible, typically 8 hours per day between 8:30am - 5:30pm, Monday to Friday. Our client is offering a great opportunity to grow within their business, their offering is unique in the marketplace and they are a very friendly and caring organisation to work for. The starting salary for this role will be 37,000, annual company bonus which can be as much as 4,000 per annum, plus benefits and genuine career advancement. If you have the client relationship or sales skills we are looking for and live within an hour of Bedford, APPLY NOW in complete confidence or contact Dominic Quirke at Advancing People directly. Advancing People - The Recruitment Specialist Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.
May 06, 2025
Full time
Do you have client relationship or sales experience within the education or public sectors? OR Are you a Bid Coordinator or Bid Manager, with public sector experience? Are you looking for a role working from home but still with great support and team meetings? Are you looking to progress your career, building on your sales or bid experience to date? Do you live within an hour of Bedford, with your own transport? If so, our rapidly expanding client that works within the procurement and education sector is keen to hear from you! The company: Our client has grown significantly in the last 9 years, they provide a unique procurement framework for the public sector which includes providing IT related solutions for Schools, Universities, Colleges, Councils and the NHS. Our client has the ability to take care of all the compliance by streamlining the process, whilst dealing with over 200 pre-approved suppliers for their needs. This can include simple hardware requests through to complex IT Support for a multi-sited trust. The Role: Working remotely, you will be dealing with incoming enquiries from a variety of organisations who have either been recommended or have identified my client offers exactly what they need - IT Hardware, IT Software or IT Services. This is not a hard sales role at all, all incoming enquires are genuine and it is all about building relationships. Following a process, you will be delivering the best IT based solutions, using existing or new suppliers in order to provide what the client needs, whilst recommending any other products or services that may be relevant to the request. Our client offers fantastic training and ongoing support so you will be confident in dealing with the clients' journey through the process, whilst ensuring they get exactly what they need, they are fully compliant and work within their budget. Being able to converse with a variety of clients over the phone and via video calls is key, this role is all about relationships and not hard sales at all. Whilst the role is fully remote there are monthly meetings in Bedford as well as scheduled socials! The Person: The ideal candidate will have 1-3 years sales and customer relationship experience, dealing with business to business sectors, exposure to the Education or Public Sectors will be essential. Experience of dealing with tenders, mini competitions, bench marking or direct awards. We are looking for a driven and hungry go-getter, full of enthusiasm and ambition to develop their career You will be working within Customer Engagement Team of 9 people with excellent training and support available, from day one! Working hours are flexible, typically 8 hours per day between 8:30am - 5:30pm, Monday to Friday. Our client is offering a great opportunity to grow within their business, their offering is unique in the marketplace and they are a very friendly and caring organisation to work for. The starting salary for this role will be 37,000, annual company bonus which can be as much as 4,000 per annum, plus benefits and genuine career advancement. If you have the client relationship or sales skills we are looking for and live within an hour of Bedford, APPLY NOW in complete confidence or contact Dominic Quirke at Advancing People directly. Advancing People - The Recruitment Specialist Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.
We are seeking a highly organised and proactive BID Coordinator to support the delivery of projects and events in one of London's most vibrant Business Improvement Districts. Position: BID Coordinator (Aldgate Connect Business Improvement District) Salary: £35,000 - £38,000 + benefits Location: City of London (office-based, with up to 1 day per week working from home) Hours: Full-time Primera is looking for a driven and detail-oriented BID Coordinator to support the Head of Operations in delivering impactful projects that benefit local businesses and the wider community of Aldgate. This is an exciting opportunity to be at the heart of positive change, helping shape public spaces, events, and engagement across a dynamic edge of the City of London and Tower Hamlets. Key responsibilities include: Supporting the day-to-day planning and implementation of BID projects and events Managing timelines, budgets, project documentation, and KPI tracking Responding to business member enquiries and liaising with council teams Assisting with board and steering group administration, including agendas and reports Drafting presentations and reports for stakeholders and public meetings Maintaining accurate and up-to-date project records and audit trails Collaborating with the marketing and events team on communications and campaigns Representing the BID at local stakeholder events Supporting procurement, tendering and funding applications for new initiatives About You We're looking for someone who thrives in a fast-paced environment and is passionate about place-making, local partnerships and business support. You'll bring: 3+ years' experience in project coordination, preferably in the built environment, business membership, charity or marketing sectors Outstanding organisational and time management skills Strong written and verbal communication abilities Proficiency in Microsoft Office (Word, Excel, PowerPoint), ability to use CRMs and data systems Experience working with stakeholders, community groups or local authorities Confidence, flexibility and a proactive, problem-solving approach Thrive in a collaborative and creative team environment About Aldgate Connect BID Aldgate Connect is a Business Improvement District operating in the City of London and Tower Hamlets. We work collaboratively with businesses, the public sector, and community groups to enhance the Aldgate area through strategic investment, community-led projects, events, public realm improvements and business support. As part of our small team, you'll help deliver real change on the ground while growing your professional experience in a supportive and inclusive environment. We offer: Life assurance Annual training and development Access to local discounts and BID-hosted events Opportunities to attend workshops and industry sessions A collaborative and flexible working culture This vacancy is being managed by NFP People on behalf of the hiring organisation. Applicants are advised that this vacancy may be closed without prior notice; early application is strongly encouraged.
May 05, 2025
Full time
We are seeking a highly organised and proactive BID Coordinator to support the delivery of projects and events in one of London's most vibrant Business Improvement Districts. Position: BID Coordinator (Aldgate Connect Business Improvement District) Salary: £35,000 - £38,000 + benefits Location: City of London (office-based, with up to 1 day per week working from home) Hours: Full-time Primera is looking for a driven and detail-oriented BID Coordinator to support the Head of Operations in delivering impactful projects that benefit local businesses and the wider community of Aldgate. This is an exciting opportunity to be at the heart of positive change, helping shape public spaces, events, and engagement across a dynamic edge of the City of London and Tower Hamlets. Key responsibilities include: Supporting the day-to-day planning and implementation of BID projects and events Managing timelines, budgets, project documentation, and KPI tracking Responding to business member enquiries and liaising with council teams Assisting with board and steering group administration, including agendas and reports Drafting presentations and reports for stakeholders and public meetings Maintaining accurate and up-to-date project records and audit trails Collaborating with the marketing and events team on communications and campaigns Representing the BID at local stakeholder events Supporting procurement, tendering and funding applications for new initiatives About You We're looking for someone who thrives in a fast-paced environment and is passionate about place-making, local partnerships and business support. You'll bring: 3+ years' experience in project coordination, preferably in the built environment, business membership, charity or marketing sectors Outstanding organisational and time management skills Strong written and verbal communication abilities Proficiency in Microsoft Office (Word, Excel, PowerPoint), ability to use CRMs and data systems Experience working with stakeholders, community groups or local authorities Confidence, flexibility and a proactive, problem-solving approach Thrive in a collaborative and creative team environment About Aldgate Connect BID Aldgate Connect is a Business Improvement District operating in the City of London and Tower Hamlets. We work collaboratively with businesses, the public sector, and community groups to enhance the Aldgate area through strategic investment, community-led projects, events, public realm improvements and business support. As part of our small team, you'll help deliver real change on the ground while growing your professional experience in a supportive and inclusive environment. We offer: Life assurance Annual training and development Access to local discounts and BID-hosted events Opportunities to attend workshops and industry sessions A collaborative and flexible working culture This vacancy is being managed by NFP People on behalf of the hiring organisation. Applicants are advised that this vacancy may be closed without prior notice; early application is strongly encouraged.
Who we are Off the Record Bath & North East Somerset (OTR) is a mental health and wellbeing charity that gives local young people a safe space to be heard and be themselves. We provide a range of free services for young people, including counselling, listening support, youth participation, advocacy, support for care leavers and a LGBTQ+ focused youth group. You'll be joining an established team, bringing your knowledge and experience to help shape our Wellbeing Services to best meet the needs of the young people we serve. Equity, diversity, and inclusion are at the heart of what we value as an organisation. OTR is committed to equal employment opportunities regardless of race, age, religion, sex, sexual orientation, disability or any other status protected by law. Purpose of the role As our Engagement Lead, you will work with the Head of Wellbeing to review, evolve and drive forward the way we bring young people into our services at OTR. Alongside your team you will proactively engage young people with the work we do. You will have a particular focus on young people who are underserved by support organisations and, in line with our strategy, will be tasked with finding ways to reduce the barriers some young people face to accessing our support. You will manage and inspire a team of Listening Support Workers, Youth Workers and our Wellbeing Co-ordinator to deliver quality, timely and relevant work for the young people we serve. Under your management the team will forge excellent working relationships with partner organisations across the BaNES area, working in joined-up ways that ensure young people are supported to access the right support for them when they need it. Working alongside our Lead Counsellors, you will develop OTR's assessment processes, ensuring that young people are being offered appropriate services for their needs and that staff are well prepared to work with the people they support. Your attributes We are looking for a creative and dynamic leader with strong management experience, a proven background in working directly with young people, and the ability to lead and develop both teams and projects effectively. You will bring a deep commitment to equity, diversity, and inclusion, with a proven track record of working with young people from underserved communities. Your understanding of the barriers that can prevent young people from accessing support will be coupled with a strong drive to help them overcome these challenges. As a leader, you will excel in recruiting, developing, and inspiring staff and volunteers, empowering them to deliver high-quality, impactful work that meets the needs of the young people we serve. You will thrive on the opportunity to develop our existing services and evolve our model of working to ensure we are serving those who need our support the most but who might not always find their way to us. Your enthusiasm and personality are as important to us as your experience to date. If you can't tick off every point in the job description below but feel you have the right transferable skills to succeed in the post, please do still apply. Role description This role will occasionally work with young people to cover colleagues but will primarily manage and support colleagues to deliver work with young people. Team leadership Take responsibility for the day to day running of OTR's Engagement work. Line manage our Wellbeing Service Co-ordinator, Listening Support Workers and Hospital Youth Workers. Participate in OTR's regular Line Manager meetings. Be part of OTR's safeguarding on-call rota (this will be remunerated). Service management Have oversight of the Listening Support model, evolving it as needed to meet OTR's strategic goals. Work with the Wellbeing Service Coordinators to develop, deliver and plan recruitment, training and onboarding of volunteers. Work with our Hospital Youth Workers to develop their referral processes and deliver excellent work with young people living with long-term health conditions. Onboard and support new Listening Support Workers in schools, considering best practice in preparing colleagues to deliver this work in schools. Work with clinical supervisors to ensure all Listening Support Workers, Youth Workers and volunteers are engaged in monthly group supervision and are in an appropriate group. Work with the OTR Resources team to ensure volunteers and staff in your team are properly onboarded and able to use our database. Support our Wellbeing Co-ordinator and colleagues to ensure we have strong referral and assessment processes across our wellbeing services. Work with Lead Counsellors to ensure the Engagement Team and Counselling teams are working collaboratively, with effective communication and systems in place. Referral and Engagement Support With the Head of Wellbeing, regularly review the referral, assessment and engagement processes across our Community Services. Develop systems and processes that support the Wellbeing Co-ordinator to manage referrals effectively and appropriately. When needed, support your team in making referrals/ escalations to other services like social care or CAMHS (Children and Adolescent Mental Health Services). Outreach and Establishing Links Develop and maintain excellent working relationships with a range of statutory and third sector partners. Establish links across BaNES with services that work with young people and ensure we are well placed to introduce and refer young people to them. Where appropriate, collaborate with partners to develop accessible and meaningful opportunities for young people to engage with wellbeing support. Externally promote OTR across BaNES. Work with other OTR staff, and Wellbeing Service Leads to promote and share best practice, and seek out collaborative opportunities, particularly those that align with OTR's strategic priorities. General duties Participate in the day-to-day work of OTR - such as reporting, attending team and other meetings as required. Be an ambassador for OTR, actively promoting our vision and work. Ensure the effective implementation of OTR's policies and overall organisational objectives, including Health & Safety policies and procedures, taking responsibility for their own personal health, safety, and welfare in the workplace. Follow safeguarding policies and procedures in all aspects of the work with children and young people. Actively promoting good equal opportunities practices across all aspects of work and taking positive steps to counter discrimination however and wherever it occurs. Participate constructively in supervision and staff development opportunities including training and team building initiatives. Contribute to co-operative working across all the services within OTR. Promote and enable active involvement of young people in planning, improving and making decisions about OTR services. Ensure effective and accessible communication with staff, service users and the public. Contribute to maintaining and developing effective professional relationships both internally and with outside agencies. Undertake any other reasonable duties consistent with the skills and duties needed for this role, as required. Working pattern and location This role is based at OTR's Bath office on Manvers Street. The job will require working outside of core office hours, some evenings and the occasional weekend. Most of the work will be within 9am - 5pm office hours. A typical working week will involve working one or occasionally two evenings a week (for example to cover for colleagues working in an evening, or perhaps to deliver some training). Terms and Conditions Paid leave entitlement: 25 days plus 2 discretionary days and all English public holidays, plus up to 5 extra days to recognise continuous service (FTE) Two days' paid volunteering leave to enable you to support causes that matter to you (FTE) Death-in-service benefit Training and development opportunities for all our staff Appointments will be subject to satisfactory references and an Enhanced level DBS check. The job description is a general outline of the job duties and responsibilities and may be amended as OTR develops. The post holder may be required to undertake other additional duties as may be reasonably required from time to time.
May 03, 2025
Full time
Who we are Off the Record Bath & North East Somerset (OTR) is a mental health and wellbeing charity that gives local young people a safe space to be heard and be themselves. We provide a range of free services for young people, including counselling, listening support, youth participation, advocacy, support for care leavers and a LGBTQ+ focused youth group. You'll be joining an established team, bringing your knowledge and experience to help shape our Wellbeing Services to best meet the needs of the young people we serve. Equity, diversity, and inclusion are at the heart of what we value as an organisation. OTR is committed to equal employment opportunities regardless of race, age, religion, sex, sexual orientation, disability or any other status protected by law. Purpose of the role As our Engagement Lead, you will work with the Head of Wellbeing to review, evolve and drive forward the way we bring young people into our services at OTR. Alongside your team you will proactively engage young people with the work we do. You will have a particular focus on young people who are underserved by support organisations and, in line with our strategy, will be tasked with finding ways to reduce the barriers some young people face to accessing our support. You will manage and inspire a team of Listening Support Workers, Youth Workers and our Wellbeing Co-ordinator to deliver quality, timely and relevant work for the young people we serve. Under your management the team will forge excellent working relationships with partner organisations across the BaNES area, working in joined-up ways that ensure young people are supported to access the right support for them when they need it. Working alongside our Lead Counsellors, you will develop OTR's assessment processes, ensuring that young people are being offered appropriate services for their needs and that staff are well prepared to work with the people they support. Your attributes We are looking for a creative and dynamic leader with strong management experience, a proven background in working directly with young people, and the ability to lead and develop both teams and projects effectively. You will bring a deep commitment to equity, diversity, and inclusion, with a proven track record of working with young people from underserved communities. Your understanding of the barriers that can prevent young people from accessing support will be coupled with a strong drive to help them overcome these challenges. As a leader, you will excel in recruiting, developing, and inspiring staff and volunteers, empowering them to deliver high-quality, impactful work that meets the needs of the young people we serve. You will thrive on the opportunity to develop our existing services and evolve our model of working to ensure we are serving those who need our support the most but who might not always find their way to us. Your enthusiasm and personality are as important to us as your experience to date. If you can't tick off every point in the job description below but feel you have the right transferable skills to succeed in the post, please do still apply. Role description This role will occasionally work with young people to cover colleagues but will primarily manage and support colleagues to deliver work with young people. Team leadership Take responsibility for the day to day running of OTR's Engagement work. Line manage our Wellbeing Service Co-ordinator, Listening Support Workers and Hospital Youth Workers. Participate in OTR's regular Line Manager meetings. Be part of OTR's safeguarding on-call rota (this will be remunerated). Service management Have oversight of the Listening Support model, evolving it as needed to meet OTR's strategic goals. Work with the Wellbeing Service Coordinators to develop, deliver and plan recruitment, training and onboarding of volunteers. Work with our Hospital Youth Workers to develop their referral processes and deliver excellent work with young people living with long-term health conditions. Onboard and support new Listening Support Workers in schools, considering best practice in preparing colleagues to deliver this work in schools. Work with clinical supervisors to ensure all Listening Support Workers, Youth Workers and volunteers are engaged in monthly group supervision and are in an appropriate group. Work with the OTR Resources team to ensure volunteers and staff in your team are properly onboarded and able to use our database. Support our Wellbeing Co-ordinator and colleagues to ensure we have strong referral and assessment processes across our wellbeing services. Work with Lead Counsellors to ensure the Engagement Team and Counselling teams are working collaboratively, with effective communication and systems in place. Referral and Engagement Support With the Head of Wellbeing, regularly review the referral, assessment and engagement processes across our Community Services. Develop systems and processes that support the Wellbeing Co-ordinator to manage referrals effectively and appropriately. When needed, support your team in making referrals/ escalations to other services like social care or CAMHS (Children and Adolescent Mental Health Services). Outreach and Establishing Links Develop and maintain excellent working relationships with a range of statutory and third sector partners. Establish links across BaNES with services that work with young people and ensure we are well placed to introduce and refer young people to them. Where appropriate, collaborate with partners to develop accessible and meaningful opportunities for young people to engage with wellbeing support. Externally promote OTR across BaNES. Work with other OTR staff, and Wellbeing Service Leads to promote and share best practice, and seek out collaborative opportunities, particularly those that align with OTR's strategic priorities. General duties Participate in the day-to-day work of OTR - such as reporting, attending team and other meetings as required. Be an ambassador for OTR, actively promoting our vision and work. Ensure the effective implementation of OTR's policies and overall organisational objectives, including Health & Safety policies and procedures, taking responsibility for their own personal health, safety, and welfare in the workplace. Follow safeguarding policies and procedures in all aspects of the work with children and young people. Actively promoting good equal opportunities practices across all aspects of work and taking positive steps to counter discrimination however and wherever it occurs. Participate constructively in supervision and staff development opportunities including training and team building initiatives. Contribute to co-operative working across all the services within OTR. Promote and enable active involvement of young people in planning, improving and making decisions about OTR services. Ensure effective and accessible communication with staff, service users and the public. Contribute to maintaining and developing effective professional relationships both internally and with outside agencies. Undertake any other reasonable duties consistent with the skills and duties needed for this role, as required. Working pattern and location This role is based at OTR's Bath office on Manvers Street. The job will require working outside of core office hours, some evenings and the occasional weekend. Most of the work will be within 9am - 5pm office hours. A typical working week will involve working one or occasionally two evenings a week (for example to cover for colleagues working in an evening, or perhaps to deliver some training). Terms and Conditions Paid leave entitlement: 25 days plus 2 discretionary days and all English public holidays, plus up to 5 extra days to recognise continuous service (FTE) Two days' paid volunteering leave to enable you to support causes that matter to you (FTE) Death-in-service benefit Training and development opportunities for all our staff Appointments will be subject to satisfactory references and an Enhanced level DBS check. The job description is a general outline of the job duties and responsibilities and may be amended as OTR develops. The post holder may be required to undertake other additional duties as may be reasonably required from time to time.
Team Leader - Family Support Location: Barnstaple - Little Bridge House Job Type: Full time, 40 hours per week Contract Type: Permanent Salary: £43,633 - £50,091 Are you a care professional passionate about providing families in children's hospice care with social, emotional and practical support, including bereavement support, sibling support and consideration of wider family needs? What you will be doing: The Team Leader for Family Support will work as part of the care leadership team. Working under the Senior Care Team Leaders (STL) providing direct support and leadership to members of the care team, including the siblings team and wider family support team, overseeing the delivery of family support, accordingly. You will work closely with the Deputy Director and Lead for Family Support to work on a program of ongoing development for family support including areas such as safeguarding, transition, family engagement and staff support. About the Organisation Our client are an established and successful charity providing hospice care for children with life limiting conditions and their families in the South West of England. They deliver services to children and their families who have a palliative care need and meet the agreed referral criteria. Their ethos is support the whole family and their delivery model includes care wherever the child is when they need it most including care at the hospice base, at home and virtual support. The care and support they provide can span many years, or be a brief moment in time, being there when families need us most. You will leave each day knowing you have made a real difference to short and precious lives. The successful candidate: To be successful you will be/have: • Educated to degree level or equivalent knowledge and skills gained through a combination of alternative study, or demonstrable employment experience. • Relevant qualification e.g. social work, public health nursing HV, membership of relevant professional body • Experience of working with children and families facing loss and bereavement in a palliative care setting. • Evidence of continuous professional development (CPD) clearly recorded for professional profile. • Experience of audit and research. • Knowledge and insight into the needs and current issues of children with life limited conditions and their families. • Understanding of Clinical Governance and the implications for clinical services including experience of quality issues. • Experience of working in a multidisciplinary team in a variety of settings • Experience of providing consultation and supervision and staff support • Leadership and management experience, with lead responsibility for a team. What they offer: They value their staff and offer an excellent working environment with an enthusiastic and committed team, you will also benefit from: • 33 days (plus bank holidays) holiday entitlement (pro-rata), which increases with service • enhanced sick pay scheme rising up to 6 months full and 6 months half pay • personal pension scheme with 7% employer contribution • retention of NHS pension • annual NMC registration fees paid • family friendly policies, with enhanced maternity/adoption pay • occupational health, wellbeing and counselling services and employee assistance programme • group life insurance scheme • training and development opportunities • environmental and green agenda • a supportive and inclusive environment • a chance to make a real difference Join their team for a rewarding career move to an organisation where 98% of staff say they are proud to work for. Apply now to be part of something truly meaningful! Together, you can create moments that matter. To find out more please see the attached job description and person specification. To arrange an informal discussion please contact them. Closing date: 30th May 2025 Anticipated interview date: 11th June 2025 They are committed to safeguarding and promoting the welfare of children and young people and all employees must apply for an enhanced disclosure from the Disclosure and Barring Service. They welcome applications from all sections of the community. You may also have experience in the following: Palliative Care Lead, Care Coordinator, Care Supervisor, Care Manager, Care Team Coordinator, Senior Care Assistant, Care Support Leader, Care Shift Leader, Care Unit Leader, Care Group Leader, Care Service Coordinator, etc. REF-
May 03, 2025
Full time
Team Leader - Family Support Location: Barnstaple - Little Bridge House Job Type: Full time, 40 hours per week Contract Type: Permanent Salary: £43,633 - £50,091 Are you a care professional passionate about providing families in children's hospice care with social, emotional and practical support, including bereavement support, sibling support and consideration of wider family needs? What you will be doing: The Team Leader for Family Support will work as part of the care leadership team. Working under the Senior Care Team Leaders (STL) providing direct support and leadership to members of the care team, including the siblings team and wider family support team, overseeing the delivery of family support, accordingly. You will work closely with the Deputy Director and Lead for Family Support to work on a program of ongoing development for family support including areas such as safeguarding, transition, family engagement and staff support. About the Organisation Our client are an established and successful charity providing hospice care for children with life limiting conditions and their families in the South West of England. They deliver services to children and their families who have a palliative care need and meet the agreed referral criteria. Their ethos is support the whole family and their delivery model includes care wherever the child is when they need it most including care at the hospice base, at home and virtual support. The care and support they provide can span many years, or be a brief moment in time, being there when families need us most. You will leave each day knowing you have made a real difference to short and precious lives. The successful candidate: To be successful you will be/have: • Educated to degree level or equivalent knowledge and skills gained through a combination of alternative study, or demonstrable employment experience. • Relevant qualification e.g. social work, public health nursing HV, membership of relevant professional body • Experience of working with children and families facing loss and bereavement in a palliative care setting. • Evidence of continuous professional development (CPD) clearly recorded for professional profile. • Experience of audit and research. • Knowledge and insight into the needs and current issues of children with life limited conditions and their families. • Understanding of Clinical Governance and the implications for clinical services including experience of quality issues. • Experience of working in a multidisciplinary team in a variety of settings • Experience of providing consultation and supervision and staff support • Leadership and management experience, with lead responsibility for a team. What they offer: They value their staff and offer an excellent working environment with an enthusiastic and committed team, you will also benefit from: • 33 days (plus bank holidays) holiday entitlement (pro-rata), which increases with service • enhanced sick pay scheme rising up to 6 months full and 6 months half pay • personal pension scheme with 7% employer contribution • retention of NHS pension • annual NMC registration fees paid • family friendly policies, with enhanced maternity/adoption pay • occupational health, wellbeing and counselling services and employee assistance programme • group life insurance scheme • training and development opportunities • environmental and green agenda • a supportive and inclusive environment • a chance to make a real difference Join their team for a rewarding career move to an organisation where 98% of staff say they are proud to work for. Apply now to be part of something truly meaningful! Together, you can create moments that matter. To find out more please see the attached job description and person specification. To arrange an informal discussion please contact them. Closing date: 30th May 2025 Anticipated interview date: 11th June 2025 They are committed to safeguarding and promoting the welfare of children and young people and all employees must apply for an enhanced disclosure from the Disclosure and Barring Service. They welcome applications from all sections of the community. You may also have experience in the following: Palliative Care Lead, Care Coordinator, Care Supervisor, Care Manager, Care Team Coordinator, Senior Care Assistant, Care Support Leader, Care Shift Leader, Care Unit Leader, Care Group Leader, Care Service Coordinator, etc. REF-
Are you a strategic and results-driven fundraiser with a passion for creating long-term impact? Do you have experience securing grants and sponsorships, delivering high-profile events, and building strong corporate partnerships? If so, we d love to hear from you! The Florrie is seeking a Fundraising Manager to lead on all income generation activity across the organisation. This pivotal role will focus on securing funding from trusts, foundations, and statutory sources; delivering major fundraising events like gala dinners and donor receptions; and developing meaningful partnerships - particularly with Liverpool-based businesses - to support our charitable programmes and growth. As one of Liverpool s most iconic community spaces, The Florrie has been at the heart of South Liverpool for over 130 years. Housed in a stunning Grade II listed Victorian building, we are a vibrant social, cultural, educational, and charitable hub. This role offers a unique opportunity to contribute to a legacy of community impact by helping ensure the long-term sustainability of our mission. You ll work closely with the CEO and senior team to shape and deliver a bold, effective fundraising strategy. We re looking for a confident, creative professional with a strong track record in income generation and relationship-building someone who brings fresh ideas, strong networks, and a proactive mindset to support The Florrie s future. For more information on this role please find the full job pack attached. Key Responsibilities Strategy & Fundraising Management Work with senior staff to develop and deliver The Florrie s fundraising strategy, aligned with organisational priorities. Set and monitor income targets across grants, sponsorships, and events, reporting regularly to leadership and the board. Collaborate with the Finance Team to track income, manage funding pipelines, and address shortfalls. Ensure fundraising activity complies with legal, ethical, and data protection standards. Research, write, and submit compelling funding bids, building strong evidence-based cases for support. Corporate Partnerships & Sponsorship Identify and engage potential corporate partners, especially Liverpool-based businesses. Create tailored sponsorship packages that reflect The Florrie s mission and community impact. Cultivate long-term relationships with corporate supporters and represent The Florrie at external events and forums. Fundraising Events Lead the planning and delivery of major fundraising events (e.g. gala dinners, donor receptions). Manage logistics, budgets, and promotion in collaboration with the Events Coordinator. Align events with organisational goals and evaluate outcomes for continuous improvement. Communications & Advocacy Produce fundraising proposals, supporter updates, and promotional content. Raise The Florrie s public profile through PR, digital media, and stakeholder engagement. Act as a passionate advocate for The Florrie s values, vision, and community mission. Essential Requirements Person Specification Confident communicator with excellent relationship-building and networking skills. Passion for community impact, aligned with The Florrie s mission. Experience managing high-profile events and corporate partnerships. Proactive, creative thinker with a solutions-focused mindset. Comfortable working with senior staff and contributing to strategic planning. Strong multitasker who thrives in a busy, deadline-driven environment. Excellent writing skills, particularly for grant applications. Strong organisational, planning, and time management abilities. Experience & Qualifications Proven success in setting and achieving income targets, with a track record of generating over £100,000 per annum. Demonstrated experience in planning and delivering major fundraising events. Experience building and managing corporate sponsorships and partnerships. Familiarity with fundraising regulations, GDPR, and ethical fundraising practices. A relevant qualification in fundraising, communications, or nonprofit management (desirable). This role is subject to a satisfactory DBS check and references. Benefits The Florrie is a much-loved community hub with a proud history. When you join our team, you ll be part of a passionate, down-to-earth team that values collaboration, creativity, and community. In return, we offer: Pension scheme Discount in our on-site cafe On-site parking Development and training Access to free wellbeing activities such as yoga, keep fit, walking group, gardening If you re ready to take on a meaningful role where your skills will make a difference, apply today!
May 02, 2025
Full time
Are you a strategic and results-driven fundraiser with a passion for creating long-term impact? Do you have experience securing grants and sponsorships, delivering high-profile events, and building strong corporate partnerships? If so, we d love to hear from you! The Florrie is seeking a Fundraising Manager to lead on all income generation activity across the organisation. This pivotal role will focus on securing funding from trusts, foundations, and statutory sources; delivering major fundraising events like gala dinners and donor receptions; and developing meaningful partnerships - particularly with Liverpool-based businesses - to support our charitable programmes and growth. As one of Liverpool s most iconic community spaces, The Florrie has been at the heart of South Liverpool for over 130 years. Housed in a stunning Grade II listed Victorian building, we are a vibrant social, cultural, educational, and charitable hub. This role offers a unique opportunity to contribute to a legacy of community impact by helping ensure the long-term sustainability of our mission. You ll work closely with the CEO and senior team to shape and deliver a bold, effective fundraising strategy. We re looking for a confident, creative professional with a strong track record in income generation and relationship-building someone who brings fresh ideas, strong networks, and a proactive mindset to support The Florrie s future. For more information on this role please find the full job pack attached. Key Responsibilities Strategy & Fundraising Management Work with senior staff to develop and deliver The Florrie s fundraising strategy, aligned with organisational priorities. Set and monitor income targets across grants, sponsorships, and events, reporting regularly to leadership and the board. Collaborate with the Finance Team to track income, manage funding pipelines, and address shortfalls. Ensure fundraising activity complies with legal, ethical, and data protection standards. Research, write, and submit compelling funding bids, building strong evidence-based cases for support. Corporate Partnerships & Sponsorship Identify and engage potential corporate partners, especially Liverpool-based businesses. Create tailored sponsorship packages that reflect The Florrie s mission and community impact. Cultivate long-term relationships with corporate supporters and represent The Florrie at external events and forums. Fundraising Events Lead the planning and delivery of major fundraising events (e.g. gala dinners, donor receptions). Manage logistics, budgets, and promotion in collaboration with the Events Coordinator. Align events with organisational goals and evaluate outcomes for continuous improvement. Communications & Advocacy Produce fundraising proposals, supporter updates, and promotional content. Raise The Florrie s public profile through PR, digital media, and stakeholder engagement. Act as a passionate advocate for The Florrie s values, vision, and community mission. Essential Requirements Person Specification Confident communicator with excellent relationship-building and networking skills. Passion for community impact, aligned with The Florrie s mission. Experience managing high-profile events and corporate partnerships. Proactive, creative thinker with a solutions-focused mindset. Comfortable working with senior staff and contributing to strategic planning. Strong multitasker who thrives in a busy, deadline-driven environment. Excellent writing skills, particularly for grant applications. Strong organisational, planning, and time management abilities. Experience & Qualifications Proven success in setting and achieving income targets, with a track record of generating over £100,000 per annum. Demonstrated experience in planning and delivering major fundraising events. Experience building and managing corporate sponsorships and partnerships. Familiarity with fundraising regulations, GDPR, and ethical fundraising practices. A relevant qualification in fundraising, communications, or nonprofit management (desirable). This role is subject to a satisfactory DBS check and references. Benefits The Florrie is a much-loved community hub with a proud history. When you join our team, you ll be part of a passionate, down-to-earth team that values collaboration, creativity, and community. In return, we offer: Pension scheme Discount in our on-site cafe On-site parking Development and training Access to free wellbeing activities such as yoga, keep fit, walking group, gardening If you re ready to take on a meaningful role where your skills will make a difference, apply today!
Role: Part Time Quality Assurance Assistant Location: Kettering Salary: £10,610.00 per annum Hours: 16hrs per week Our esteemed client has a new and exciting opportunity for a Part Time Quality Assurance Assistant to join their Quality Assurance and Compliance team. About The Department My clients Quality department currently consists of a small group of individuals. They have overall responsibility for implementing and maintaining the Quality systems in place within the Group and operate at all levels of and areas within the business. They are also supported by several systems coordinators within the testing departments. They operate 2 formal quality management systems within the business, EN ISO/IEC 17025: 2017 and EN ISO/IEC 17065: 2012 with corporate procedures that cover all areas including those not directly within the scope of our formal Management systems. Our client holds the Secretariat services for the UK standards Committee TCI 69. This is the main Footwear and Leather committee responsible for the development and publication of global standards. The role is held on behalf of BSi and involves engagement with external and internal stakeholders. About The Role You will be responsible for a range of activities including: As the Secretariat for TCI 69: Arranging meetings and creating agendas Taking and circulating minutes and other documents via the relevant committee portals and websites. Review International and European documents, collating comments and ensuring votes are made on time. Liaise with any other relevant committees, as appropriate. Attend BSi meetings as required. As a quality assistant you will be responsible for: Assisting with internal audits. Creating gap analysis documents Collation and analysis of monthly statistics. Coordination of and taking part in UKAS visits and extension to scope activities Compliance training this entails managing external subscriptions to training platforms and ensuring the training is suitable for the company and carries comapny branding Collating staff conflicts of interest, documenting the calibration budget, clearing customs, managing online subscriptions Training in all aspects of the role will be provided where required. About You You will be a patient, self-motivated, methodical person, with a meticulous eye for detail, good organisational skills and the ability to work independently. To be successful in this role you must have a good understanding of statistics, maths and a general understanding of physics and you will need to demonstrate a very high level of competency in Word and Excel. Previous transferable experience may be considered. Experience of producing documents in accordance with an internal Quality Management System and/or experience with working in a testing or calibration laboratory would be a distinct advantage. Benefits Include Staff benefits include days (service related) annual leave; life assurance; a group personal pension plan; income protection; free parking; flexible working hours. Closing date for receipt of applications is: Thursday 8th May 2025 Interviews will be held on site in Kettering on 21st and 22nd May 2025. INDKTT
Apr 29, 2025
Full time
Role: Part Time Quality Assurance Assistant Location: Kettering Salary: £10,610.00 per annum Hours: 16hrs per week Our esteemed client has a new and exciting opportunity for a Part Time Quality Assurance Assistant to join their Quality Assurance and Compliance team. About The Department My clients Quality department currently consists of a small group of individuals. They have overall responsibility for implementing and maintaining the Quality systems in place within the Group and operate at all levels of and areas within the business. They are also supported by several systems coordinators within the testing departments. They operate 2 formal quality management systems within the business, EN ISO/IEC 17025: 2017 and EN ISO/IEC 17065: 2012 with corporate procedures that cover all areas including those not directly within the scope of our formal Management systems. Our client holds the Secretariat services for the UK standards Committee TCI 69. This is the main Footwear and Leather committee responsible for the development and publication of global standards. The role is held on behalf of BSi and involves engagement with external and internal stakeholders. About The Role You will be responsible for a range of activities including: As the Secretariat for TCI 69: Arranging meetings and creating agendas Taking and circulating minutes and other documents via the relevant committee portals and websites. Review International and European documents, collating comments and ensuring votes are made on time. Liaise with any other relevant committees, as appropriate. Attend BSi meetings as required. As a quality assistant you will be responsible for: Assisting with internal audits. Creating gap analysis documents Collation and analysis of monthly statistics. Coordination of and taking part in UKAS visits and extension to scope activities Compliance training this entails managing external subscriptions to training platforms and ensuring the training is suitable for the company and carries comapny branding Collating staff conflicts of interest, documenting the calibration budget, clearing customs, managing online subscriptions Training in all aspects of the role will be provided where required. About You You will be a patient, self-motivated, methodical person, with a meticulous eye for detail, good organisational skills and the ability to work independently. To be successful in this role you must have a good understanding of statistics, maths and a general understanding of physics and you will need to demonstrate a very high level of competency in Word and Excel. Previous transferable experience may be considered. Experience of producing documents in accordance with an internal Quality Management System and/or experience with working in a testing or calibration laboratory would be a distinct advantage. Benefits Include Staff benefits include days (service related) annual leave; life assurance; a group personal pension plan; income protection; free parking; flexible working hours. Closing date for receipt of applications is: Thursday 8th May 2025 Interviews will be held on site in Kettering on 21st and 22nd May 2025. INDKTT
We are DS.Emotion. We make places successful. We make successful places. DS.Emotion is a highly innovative, industry leading independent agency who specialise in place making, branding & marketing. We have over 30 years experience in helping to make the amazing places we work with commercially and socially successful. For us, this means developing authentic place brands that attract and engage with wide and diverse audiences, creating places that make long-term positive changes to people's lives. We have branded and marketed some of the UK's most exciting and inspirational residential and commercial destinations. We're proud to have won national awards over the years in recognition of our team's hard but rewarding work. Who we work for We support our private-sector clients who consist of some of the UK's most dynamic and influential development companies, land owners and pension funds. We also run inward investment initiatives and place marketing campaigns for numerous local authorities, LEPs and BIDs, providing brand driven marketing campaigns, events and promotions to advance and promote physical development and economic growth. The DS.Emotion London team predominantly supports retail destinations, providing brand and marketing services from digital to physical that really engage our visitors and communities, and ultimately bring the place to life. The team Our innovative, creative and strategic teams across the country bring experience and enthusiasm to all projects. We pride ourselves on our industry expertise and the breadth of services we provide for our clients across all channels. Our skills range from brand consultancy, strategy development, campaign creative and digital and physical delivery - including events and activations. The London team consists of expert account handlers, designers, strategists plus social media and Place Activation (events) teams. We are a small but effective team of 12 marketers who really enjoy our work but who also socialise outside of office hours taking full advantage of all that London has to offer! The role The way we shop has transformed in recent years, and the role of our high streets, city centres and shopping destinations has changed as a result. It is our job to ensure that the places we market not only keep up with the changing retail landscape, but set the trends for others to follow. We create engaging marketing and place activation programmes to ensure that our destinations offer a 360 experience over and above a traditional shopping trip. Our Social Media Executives are responsible for bridging the gap between the physical and the digital experience of our visitors day in, day out. They both support our tenants by advertising in-store events & promotions, and our Place Activation Events Coordinators by further promoting onsite activity, charity partnerships etc. You will work in the Social Media team managing a variety of retail / F&B destination accounts. We are looking for candidates with self-motivation who are excited to get stuck in. You will need to have excellent accuracy and attention to detail. You will also need excellent communication skills and the ability to spin multiple plates! Successful candidates will be able to both give and take direction working within a close-knit, busy team and also work effectively in silo. We are looking for an innovative and hard-working professional who can get going from day one. Key tasks Management: Ensuring the team is on track to deliver on time, supporting junior team members, and helping to develop their social media career. Strategy: Developing and owning robust content plans and strategies, constantly looking for new ways to provide creative solutions for our clients, with the core objectives being, but not limited to, lead generation, brand awareness and engagement. Content management: Ideating and working with the social media and content creation team members to create engaging, long and short-form content for use on digital channels including social media, email, and website. Community management: Engaging in social conversations with online communities on behalf of our brands on social media, and continue to forge connections in creative ways. Organic social media management: Create organic social content plans for both internal and external review, and schedule content on client channels. Paid social media management: Working with the social media team to monitor performance, identify optimisation opportunities across our Meta campaigns, and manage paid media budgets. Reporting: Lead on digital reporting for clients. Monitoring and analysing on always-on activity and larger campaigns, to report on the strategy impact and how we can learn / develop from the data. Consultancy: Positioning yourself as an industry expert, leading on client comms for the social media team, and presenting reports and strategies to our clients. Influencer activation: Overseeing our influencer campaigns inline with on-site activations, ensuring partners align with our target audiences, and are sourced, vetted and briefed appropriately. Email marketing: Work closely with the creative team to build B2C and B2B mailers for our clients in Mailchimp. Thought leadership: Keeping up to date on industry stories and trends, and contributing to DS.Emotion's company channels where appropriate. Skills & experience The successful candidate will have a relevant degree / education, but most importantly, convey passion and enthusiasm & a can-do attitude. 4+ years experience within a social media or digital marketing role is essential. Excellent copywriting skills and an ability to adapt to a brand's tone of voice. Excellent project management, planning and organisational skills are essential for this role, with the ability to work autonomously, as well as part of a team. Experience of creative briefing processes and working closely with graphic designers to produce high quality, engaging digital content. Both produce & confidently deliver strategy / analysis / reporting to a range of clients. Enthusiasm for ever-evolving social media trends, and the wider digital marketing landscape. Paid social media advertising experience is essential for this role. Experience in TikTok marketing beneficial. Previous experience using digital marketing and management tools, such as Sprout Social, Meta Business Manager, Hootsuite, Google Analytics, Mailchimp. Excellent administration and organisational skills to manage budgets, spreadsheets and databases (experience in G suite beneficial). Ability to multitask, work in a fast-paced environment and have attention to detail. Impeccable time-management skills and the ability to work under pressure. Excellent problem-solving skills and diplomacy. The candidate will be comfortable working across the public, private and not-for-profit sectors. They must work well under pressure, ensuring the smooth and efficient running of events. What we can offer you Work in a creative environment as part of growing and ambitious team of specialists. 20 days annual holiday, increasing annually after two years to 25, plus our office closes between Christmas & New Year. Quarterly bonus scheme. Private Health Care. Use of company Macbook & iPhone. Ongoing training and career development. Regular, varied (and fun!) staff socials.
Apr 25, 2025
Full time
We are DS.Emotion. We make places successful. We make successful places. DS.Emotion is a highly innovative, industry leading independent agency who specialise in place making, branding & marketing. We have over 30 years experience in helping to make the amazing places we work with commercially and socially successful. For us, this means developing authentic place brands that attract and engage with wide and diverse audiences, creating places that make long-term positive changes to people's lives. We have branded and marketed some of the UK's most exciting and inspirational residential and commercial destinations. We're proud to have won national awards over the years in recognition of our team's hard but rewarding work. Who we work for We support our private-sector clients who consist of some of the UK's most dynamic and influential development companies, land owners and pension funds. We also run inward investment initiatives and place marketing campaigns for numerous local authorities, LEPs and BIDs, providing brand driven marketing campaigns, events and promotions to advance and promote physical development and economic growth. The DS.Emotion London team predominantly supports retail destinations, providing brand and marketing services from digital to physical that really engage our visitors and communities, and ultimately bring the place to life. The team Our innovative, creative and strategic teams across the country bring experience and enthusiasm to all projects. We pride ourselves on our industry expertise and the breadth of services we provide for our clients across all channels. Our skills range from brand consultancy, strategy development, campaign creative and digital and physical delivery - including events and activations. The London team consists of expert account handlers, designers, strategists plus social media and Place Activation (events) teams. We are a small but effective team of 12 marketers who really enjoy our work but who also socialise outside of office hours taking full advantage of all that London has to offer! The role The way we shop has transformed in recent years, and the role of our high streets, city centres and shopping destinations has changed as a result. It is our job to ensure that the places we market not only keep up with the changing retail landscape, but set the trends for others to follow. We create engaging marketing and place activation programmes to ensure that our destinations offer a 360 experience over and above a traditional shopping trip. Our Social Media Executives are responsible for bridging the gap between the physical and the digital experience of our visitors day in, day out. They both support our tenants by advertising in-store events & promotions, and our Place Activation Events Coordinators by further promoting onsite activity, charity partnerships etc. You will work in the Social Media team managing a variety of retail / F&B destination accounts. We are looking for candidates with self-motivation who are excited to get stuck in. You will need to have excellent accuracy and attention to detail. You will also need excellent communication skills and the ability to spin multiple plates! Successful candidates will be able to both give and take direction working within a close-knit, busy team and also work effectively in silo. We are looking for an innovative and hard-working professional who can get going from day one. Key tasks Management: Ensuring the team is on track to deliver on time, supporting junior team members, and helping to develop their social media career. Strategy: Developing and owning robust content plans and strategies, constantly looking for new ways to provide creative solutions for our clients, with the core objectives being, but not limited to, lead generation, brand awareness and engagement. Content management: Ideating and working with the social media and content creation team members to create engaging, long and short-form content for use on digital channels including social media, email, and website. Community management: Engaging in social conversations with online communities on behalf of our brands on social media, and continue to forge connections in creative ways. Organic social media management: Create organic social content plans for both internal and external review, and schedule content on client channels. Paid social media management: Working with the social media team to monitor performance, identify optimisation opportunities across our Meta campaigns, and manage paid media budgets. Reporting: Lead on digital reporting for clients. Monitoring and analysing on always-on activity and larger campaigns, to report on the strategy impact and how we can learn / develop from the data. Consultancy: Positioning yourself as an industry expert, leading on client comms for the social media team, and presenting reports and strategies to our clients. Influencer activation: Overseeing our influencer campaigns inline with on-site activations, ensuring partners align with our target audiences, and are sourced, vetted and briefed appropriately. Email marketing: Work closely with the creative team to build B2C and B2B mailers for our clients in Mailchimp. Thought leadership: Keeping up to date on industry stories and trends, and contributing to DS.Emotion's company channels where appropriate. Skills & experience The successful candidate will have a relevant degree / education, but most importantly, convey passion and enthusiasm & a can-do attitude. 4+ years experience within a social media or digital marketing role is essential. Excellent copywriting skills and an ability to adapt to a brand's tone of voice. Excellent project management, planning and organisational skills are essential for this role, with the ability to work autonomously, as well as part of a team. Experience of creative briefing processes and working closely with graphic designers to produce high quality, engaging digital content. Both produce & confidently deliver strategy / analysis / reporting to a range of clients. Enthusiasm for ever-evolving social media trends, and the wider digital marketing landscape. Paid social media advertising experience is essential for this role. Experience in TikTok marketing beneficial. Previous experience using digital marketing and management tools, such as Sprout Social, Meta Business Manager, Hootsuite, Google Analytics, Mailchimp. Excellent administration and organisational skills to manage budgets, spreadsheets and databases (experience in G suite beneficial). Ability to multitask, work in a fast-paced environment and have attention to detail. Impeccable time-management skills and the ability to work under pressure. Excellent problem-solving skills and diplomacy. The candidate will be comfortable working across the public, private and not-for-profit sectors. They must work well under pressure, ensuring the smooth and efficient running of events. What we can offer you Work in a creative environment as part of growing and ambitious team of specialists. 20 days annual holiday, increasing annually after two years to 25, plus our office closes between Christmas & New Year. Quarterly bonus scheme. Private Health Care. Use of company Macbook & iPhone. Ongoing training and career development. Regular, varied (and fun!) staff socials.
Outbrain Inc. (Nasdaq: OB) and Teads S.A. combined on February 3, 2025 and are operating under the new Teads brand. The new Teads is the omnichannel outcomes platform for the open internet, driving full-funnel results for marketers across premium media. About the opportunity Join our dynamic European Business Marketing Team at Teads, where your creativity and organizational skills will play a crucial role in supporting our regional marketing leads. What will you do? Marketing Support: Assist in planning and executing a variety of marketing initiatives, including email campaigns, event management, public relations, and newsletters. Event Coordination: Take charge of sourcing venues, collaborating with contractors, meeting deadlines, and providing comprehensive project management support for our events. Content Creation: Develop and prepare compelling marketing and sales materials such as case studies, landing pages, and other promotional documents to drive engagement. Communication Tools: Utilize platforms like G-Suite, Slack, Monday, and Salesforce to streamline communication and project tracking. Design Projects: Contribute to small design projects using Adobe Design Suite and Canva to enhance our marketing materials. What will you bring to the team? Experience: 1-2 years of relevant experience in business marketing or event management. Language Skills: Proficient in English; knowledge of other European languages is a plus. Digital Enthusiast: A genuine interest in the digital advertising landscape and its evolving trends. Communication Skills: Exceptional writing and verbal communication skills, with a creative and solution-oriented mindset. Proactive Attitude: A strong sense of initiative, commitment, and the ability to work independently as well as part of a collaborative team. Technical Proficiency: Excellent skills in MS Office (especially PowerPoint and Excel); experience with Adobe Design Suite is a plus. We care about you Diverse Learning Opportunities: Gain insights into various aspects of marketing, including email marketing, public relations, and event management. International Experience: Work in a global company with a strong European presence. Flexible Work Environment: Enjoy a great office in London with flexible working arrangements. Training & Development: Access to our Juno training platform for personal and professional growth. About The Combined Company Focusing on meaningful business outcomes, the combined company ensures value is driven with every media dollar by leveraging predictive AI technology to connect quality media, beautiful brand creative, and context-driven addressability and measurement. One of the most scaled advertising platforms on the open internet, the new Teads is directly partnered with more than 10,000 publishers and 20,000 advertisers globally. The company is headquartered in New York, with a global team of nearly 1,800 people in 36 countries.
Apr 24, 2025
Full time
Outbrain Inc. (Nasdaq: OB) and Teads S.A. combined on February 3, 2025 and are operating under the new Teads brand. The new Teads is the omnichannel outcomes platform for the open internet, driving full-funnel results for marketers across premium media. About the opportunity Join our dynamic European Business Marketing Team at Teads, where your creativity and organizational skills will play a crucial role in supporting our regional marketing leads. What will you do? Marketing Support: Assist in planning and executing a variety of marketing initiatives, including email campaigns, event management, public relations, and newsletters. Event Coordination: Take charge of sourcing venues, collaborating with contractors, meeting deadlines, and providing comprehensive project management support for our events. Content Creation: Develop and prepare compelling marketing and sales materials such as case studies, landing pages, and other promotional documents to drive engagement. Communication Tools: Utilize platforms like G-Suite, Slack, Monday, and Salesforce to streamline communication and project tracking. Design Projects: Contribute to small design projects using Adobe Design Suite and Canva to enhance our marketing materials. What will you bring to the team? Experience: 1-2 years of relevant experience in business marketing or event management. Language Skills: Proficient in English; knowledge of other European languages is a plus. Digital Enthusiast: A genuine interest in the digital advertising landscape and its evolving trends. Communication Skills: Exceptional writing and verbal communication skills, with a creative and solution-oriented mindset. Proactive Attitude: A strong sense of initiative, commitment, and the ability to work independently as well as part of a collaborative team. Technical Proficiency: Excellent skills in MS Office (especially PowerPoint and Excel); experience with Adobe Design Suite is a plus. We care about you Diverse Learning Opportunities: Gain insights into various aspects of marketing, including email marketing, public relations, and event management. International Experience: Work in a global company with a strong European presence. Flexible Work Environment: Enjoy a great office in London with flexible working arrangements. Training & Development: Access to our Juno training platform for personal and professional growth. About The Combined Company Focusing on meaningful business outcomes, the combined company ensures value is driven with every media dollar by leveraging predictive AI technology to connect quality media, beautiful brand creative, and context-driven addressability and measurement. One of the most scaled advertising platforms on the open internet, the new Teads is directly partnered with more than 10,000 publishers and 20,000 advertisers globally. The company is headquartered in New York, with a global team of nearly 1,800 people in 36 countries.
Job Title: Marketing Assistant Location: Watford, WD18 Salary: 24,000 - 27,000 per annum dependent on experience Job Type: Full time, Permanent Join a company with various health and beauty brands as a Marketing Assistant. The role is working in Watford. You must be local and able to drive, as there is no nearby public transport. Hybrid working (1 day per week) may be available. Key Responsibilities: Assist in creating various marketing materials and briefing for social content. Dispatching online web orders. Administrative tasks to support the marketing department's operations. General support to the team in the office, including monitoring sample stock levels and managing marketing materials. Liaison with the social team, contributing content and ideas to enhance engagement and reporting on content performance. Liaise and assist in sourcing content creators and influencers to collaborate on promotional activities. Participate in marketing events and planning, including installations, sourcing materials, and their execution to ensure smooth operations. Source promotional items and coordinate their distribution. Manage content that's submitted by social team, including proofing. Supervising Tik Tok Lives hosts and answering any questions during the lives. Collaborate with the team on various projects to drive brand awareness and achieve marketing goals. Brainstorm ideas for campaigns and initiatives to enhance brand visibility and engagement. Assisting in organising promotional events and campaigns, ensuring all elements align with brand objectives. Conduct market research and compile competitor analysis reports to inform marketing strategies. Update promotions on the website to align with marketing strategies. About you: Key Skills & Experience: Previous marketing experience, particularly with social media platforms. Strong organisational skills and attention to detail, with the ability to prioritise tasks effectively. Proficient in MS Office and familiar with Canva/Adobe. Strong communication abilities, both written and verbal. Salary & Benefits: 24,000 - 27,000, dependent on experience 20 days holiday + public holidays Pension Please note that applicants must live relatively locally and have their own car. No overseas applicants please; visa applications cannot be considered. Please click the APPLY button to submit your CV. Candidates with the experience or relevant job titles of; Marketing Campaign Assistant, Social Media Marketing Assistant, Marketing Strategy Assistant, Sales Marketing Assistant, Sales Marketing Executive, Direct Marketing Coordinator, Marketing Specialist, Digital Marketing may all be considered for this role.
Mar 08, 2025
Full time
Job Title: Marketing Assistant Location: Watford, WD18 Salary: 24,000 - 27,000 per annum dependent on experience Job Type: Full time, Permanent Join a company with various health and beauty brands as a Marketing Assistant. The role is working in Watford. You must be local and able to drive, as there is no nearby public transport. Hybrid working (1 day per week) may be available. Key Responsibilities: Assist in creating various marketing materials and briefing for social content. Dispatching online web orders. Administrative tasks to support the marketing department's operations. General support to the team in the office, including monitoring sample stock levels and managing marketing materials. Liaison with the social team, contributing content and ideas to enhance engagement and reporting on content performance. Liaise and assist in sourcing content creators and influencers to collaborate on promotional activities. Participate in marketing events and planning, including installations, sourcing materials, and their execution to ensure smooth operations. Source promotional items and coordinate their distribution. Manage content that's submitted by social team, including proofing. Supervising Tik Tok Lives hosts and answering any questions during the lives. Collaborate with the team on various projects to drive brand awareness and achieve marketing goals. Brainstorm ideas for campaigns and initiatives to enhance brand visibility and engagement. Assisting in organising promotional events and campaigns, ensuring all elements align with brand objectives. Conduct market research and compile competitor analysis reports to inform marketing strategies. Update promotions on the website to align with marketing strategies. About you: Key Skills & Experience: Previous marketing experience, particularly with social media platforms. Strong organisational skills and attention to detail, with the ability to prioritise tasks effectively. Proficient in MS Office and familiar with Canva/Adobe. Strong communication abilities, both written and verbal. Salary & Benefits: 24,000 - 27,000, dependent on experience 20 days holiday + public holidays Pension Please note that applicants must live relatively locally and have their own car. No overseas applicants please; visa applications cannot be considered. Please click the APPLY button to submit your CV. Candidates with the experience or relevant job titles of; Marketing Campaign Assistant, Social Media Marketing Assistant, Marketing Strategy Assistant, Sales Marketing Assistant, Sales Marketing Executive, Direct Marketing Coordinator, Marketing Specialist, Digital Marketing may all be considered for this role.
Customer Service Coordinator / Complaints Coordinator (Housing) Hemel Hempstead, Hertfordshire (Hybrid Working) 29,486 Per Annum Plus Benefits Fixed Term Contract - 12 months Full Time, 37 hours per week (Flexibility available) We have an opportunity for a Complaints Coordinator to join our Customer Insight and Engagement team. As a Complaints Coordinator you will play a crucial role in helping us meet our promises to our customers. You will proactively support with responding to customers regarding the status and resolution of their complaints and effectively collaborate with Complaint Investigators to document and distribute actions and lessons learned. Other Responsibilities: Setting out timelines and monitoring progress of completion of various actions relating to complaints, learnings, or publication recommendations from the Housing Ombudsman. Efficiently processing and managing a high volume of complaints correspondence, ensuring all records are accurately updated and filed to support investigators. Contributing to delivering our customer ambition to improve customer experience by preventing complaints escalating by ensuring our promises are met. Requirements: Experience in a similar administrative role Excellent organisational skills with the ability to manage multiple tasks and maintain attention to detail Strong communication skills, both written and verbal Strong customer service skills with an ambition to drive and improve customer satisfaction. Skilled in using Excel ideally to an intermediate level, as well as comfortable using Outlook and adapting to internal systems and processes. Specific roles within Thrive are subject to a basic DBS check, the successful applicant(s) will be contacted by our People Team if this applies to their role. Closing date: Tuesday 11th March 2025 Interviews: To be confirmed We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.
Mar 08, 2025
Seasonal
Customer Service Coordinator / Complaints Coordinator (Housing) Hemel Hempstead, Hertfordshire (Hybrid Working) 29,486 Per Annum Plus Benefits Fixed Term Contract - 12 months Full Time, 37 hours per week (Flexibility available) We have an opportunity for a Complaints Coordinator to join our Customer Insight and Engagement team. As a Complaints Coordinator you will play a crucial role in helping us meet our promises to our customers. You will proactively support with responding to customers regarding the status and resolution of their complaints and effectively collaborate with Complaint Investigators to document and distribute actions and lessons learned. Other Responsibilities: Setting out timelines and monitoring progress of completion of various actions relating to complaints, learnings, or publication recommendations from the Housing Ombudsman. Efficiently processing and managing a high volume of complaints correspondence, ensuring all records are accurately updated and filed to support investigators. Contributing to delivering our customer ambition to improve customer experience by preventing complaints escalating by ensuring our promises are met. Requirements: Experience in a similar administrative role Excellent organisational skills with the ability to manage multiple tasks and maintain attention to detail Strong communication skills, both written and verbal Strong customer service skills with an ambition to drive and improve customer satisfaction. Skilled in using Excel ideally to an intermediate level, as well as comfortable using Outlook and adapting to internal systems and processes. Specific roles within Thrive are subject to a basic DBS check, the successful applicant(s) will be contacted by our People Team if this applies to their role. Closing date: Tuesday 11th March 2025 Interviews: To be confirmed We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.
