We're looking for a People Director iwoca's People Director will be responsible for ensuring iwoca is hiring, developing and retaining the people we need to achieve our business goals, and those people truly love being part of iwoca. They will build a world-class People function that drives our next phase of growth. You'll be a commercially astute leader, who is the most senior people leader in the business. You will shape the people strategy, act as a key strategic partner to the business, and safeguard our culture as we scale. About us Imagine a world where every small business has the power to thrive. That's the world we're building at iwoca. Small businesses aren't just statistics - they're the heartbeat of our communities, the character of our high streets, and the engine of our economy. Since 2012, we've revolutionised how these businesses access finance, turning what was once a lengthy, frustrating process into something remarkable: funding that's fast, flexible, and actually works for modern businesses. Our impact speaks for itself: we've provided billions in funding to more than 150,000 businesses across Europe, making us one of the continent's leading fintech innovators. But we're just getting started. Our mission? To empower one million businesses with the financial tools they deserve. We combine cutting-edge technology and data science with genuine human understanding to make finance feel less like a barrier and more like a superpower. Whether it's managing cash flow or seizing unexpected opportunities, we ensure businesses get the funds they need - often within minutes. Your mission As People Director, you shall: Define and set the strategy for each team; you'll be curious about every area of People Operations and look for ways in which we can become even more efficient and effective at hiring, retention, learning & development, performance management, paying fairly etc. across the company Ensure iwoca is investing smartly in its People Ops team, benefits, policies and real estate in order to support the needs of the business. Have the courage and commercial acumen to smartly dial investment up or down as required to deliver the needs of our fast changing community and its requirements Be a guardian and steward of our culture, have a strategy for how to ensure iwoca maintains what makes it special and keeps it vibrant as we continue to expand our team and scope Mentor, develop and work closely with your People Ops team (currently 14 people) In your role, you'll balance day-to-day delivery of operational people processes with more strategic work that helps to drive greater efficiency and quality of each People function. Examples of projects you will lead include: Analyse recruitment funnel data and work with Talent Partners to identify ways of improving our recruitment strategies to more efficiently find the right talent to fill roles, e.g. by optimising how we leverage agencies, referral bonuses, recruitment platforms, etc. Review the effectiveness of our performance management processes across iwoca, avoid that they become stale, and identify ways of making such processes more useful and less onerous Own iwoca's ESG strategy, to ensure we are delivering against commitments we've made to our customers and lenders regarding our environmental and social impact Analyse how we are investing in iwoca's employee benefits and shape a competitive value proposition which delivers bang-for-buck Requirements At least 10 years' experience in a senior management role, where you've been instrumental in driving organisational performance and a healthy team culture; you take a clear and strategic approach for doing so Ideally, you'll have experience of leading a People Operations team as well as experience of being a leader in another area of the business which has been supported by a People Ops team; you'll have experienced first-hand where a such a team can (or ought to) add value both from the perspective of being its leader and its stakeholder Experience of working within a high-growth tech scale-up; it doesn't matter which sector(s) you have worked in previously (no experience of Financial Services? That's fine); what's more important is that you have worked at different organisations in terms of size, culture, management challenges, etc., and you thoughtfully distill what you have learnt and apply it to achieve great results at iwoca Strong logical reasoning skills and critical thinking - you'll apply this in every area of people operations to ensure that all decisions are well thought through, with a clear and accurate understanding of the problem and justification for the optimal solution. You're able to structure your thinking and communicate your ideas really effectively A "first principles" approach to people strategy; we're looking for someone who can innovate and tailor strategies specifically for iwoca Commercial acumen, able to make smart decisions about where to invest and get most bang for buck (in terms of benefits, office space, etc.) Excellent project management skills, you know how to scope and implement projects which enhance our people strategy or drive operational improvements, and manage stakeholders through that process Superb ability to manage up, down and side-ways; you'll be one of the most networked and well-trusted people in the organisation, you'll connect easily with people at every level of the organisation and be able to engage and influence in every direction Humility and empathy Sound judgement and gravitas A strong desire to learn and develop both yourself and others This role will cover both UK and Germany, so understanding of both UK and Germany employment law would be a big plus The salary We expect to pay from £110,000 - £150,000 for this role. But, we're open-minded, so definitely include your salary goals with your application. We routinely benchmark salaries against market rates and run quarterly performance and salary reviews. The culture At iwoca, we look to hire smart, passionate, humble individuals with a growth mindset. We prioritise a culture of learning, growth, and support, and invest in the professional development of our team members. We value thought and skill diversity and encourage you to explore new areas of interest to help us innovate and improve our products and services. Our friendly and inclusive environment, combined with our flexible work policies, ensures that you'll have the perfect balance between work and life, empowering you to thrive both personally and professionally. The offices We put a lot of effort into making iwoca a brilliant place to work: Offices in London, Leeds, Berlin and Frankfurt with plenty of drinks and snacks Events and clubs, like bingo, comedy nights, yoga classes, football, etc. The benefits Medical insurance from Vitality, including discounted gym membership A private GP service (separate from Vitality) for you, your partner, and your dependants. 25 days' holiday, an extra day off for your birthday, the option to buy or sell an additional five days of annual leave, and unlimited unpaid leave A one-month, fully paid sabbatical after four years. Instant access to emotional and mental health support. 3% Pension contributions and share options. Generous parental leave and a nursery tax benefit scheme to help you save money. Cycle-to-work scheme and electric car scheme. Two company retreats a year, we've been to France, Italy, Spain, and further afield. And to make sure we all keep learning, we offer: A learning and development budget for everyone. Company-wide talks with internal and external speakers. Access to learning platforms like Treehouse. Useful links: Glassdoor Kununu Trustpilot
Jul 25, 2025
Full time
We're looking for a People Director iwoca's People Director will be responsible for ensuring iwoca is hiring, developing and retaining the people we need to achieve our business goals, and those people truly love being part of iwoca. They will build a world-class People function that drives our next phase of growth. You'll be a commercially astute leader, who is the most senior people leader in the business. You will shape the people strategy, act as a key strategic partner to the business, and safeguard our culture as we scale. About us Imagine a world where every small business has the power to thrive. That's the world we're building at iwoca. Small businesses aren't just statistics - they're the heartbeat of our communities, the character of our high streets, and the engine of our economy. Since 2012, we've revolutionised how these businesses access finance, turning what was once a lengthy, frustrating process into something remarkable: funding that's fast, flexible, and actually works for modern businesses. Our impact speaks for itself: we've provided billions in funding to more than 150,000 businesses across Europe, making us one of the continent's leading fintech innovators. But we're just getting started. Our mission? To empower one million businesses with the financial tools they deserve. We combine cutting-edge technology and data science with genuine human understanding to make finance feel less like a barrier and more like a superpower. Whether it's managing cash flow or seizing unexpected opportunities, we ensure businesses get the funds they need - often within minutes. Your mission As People Director, you shall: Define and set the strategy for each team; you'll be curious about every area of People Operations and look for ways in which we can become even more efficient and effective at hiring, retention, learning & development, performance management, paying fairly etc. across the company Ensure iwoca is investing smartly in its People Ops team, benefits, policies and real estate in order to support the needs of the business. Have the courage and commercial acumen to smartly dial investment up or down as required to deliver the needs of our fast changing community and its requirements Be a guardian and steward of our culture, have a strategy for how to ensure iwoca maintains what makes it special and keeps it vibrant as we continue to expand our team and scope Mentor, develop and work closely with your People Ops team (currently 14 people) In your role, you'll balance day-to-day delivery of operational people processes with more strategic work that helps to drive greater efficiency and quality of each People function. Examples of projects you will lead include: Analyse recruitment funnel data and work with Talent Partners to identify ways of improving our recruitment strategies to more efficiently find the right talent to fill roles, e.g. by optimising how we leverage agencies, referral bonuses, recruitment platforms, etc. Review the effectiveness of our performance management processes across iwoca, avoid that they become stale, and identify ways of making such processes more useful and less onerous Own iwoca's ESG strategy, to ensure we are delivering against commitments we've made to our customers and lenders regarding our environmental and social impact Analyse how we are investing in iwoca's employee benefits and shape a competitive value proposition which delivers bang-for-buck Requirements At least 10 years' experience in a senior management role, where you've been instrumental in driving organisational performance and a healthy team culture; you take a clear and strategic approach for doing so Ideally, you'll have experience of leading a People Operations team as well as experience of being a leader in another area of the business which has been supported by a People Ops team; you'll have experienced first-hand where a such a team can (or ought to) add value both from the perspective of being its leader and its stakeholder Experience of working within a high-growth tech scale-up; it doesn't matter which sector(s) you have worked in previously (no experience of Financial Services? That's fine); what's more important is that you have worked at different organisations in terms of size, culture, management challenges, etc., and you thoughtfully distill what you have learnt and apply it to achieve great results at iwoca Strong logical reasoning skills and critical thinking - you'll apply this in every area of people operations to ensure that all decisions are well thought through, with a clear and accurate understanding of the problem and justification for the optimal solution. You're able to structure your thinking and communicate your ideas really effectively A "first principles" approach to people strategy; we're looking for someone who can innovate and tailor strategies specifically for iwoca Commercial acumen, able to make smart decisions about where to invest and get most bang for buck (in terms of benefits, office space, etc.) Excellent project management skills, you know how to scope and implement projects which enhance our people strategy or drive operational improvements, and manage stakeholders through that process Superb ability to manage up, down and side-ways; you'll be one of the most networked and well-trusted people in the organisation, you'll connect easily with people at every level of the organisation and be able to engage and influence in every direction Humility and empathy Sound judgement and gravitas A strong desire to learn and develop both yourself and others This role will cover both UK and Germany, so understanding of both UK and Germany employment law would be a big plus The salary We expect to pay from £110,000 - £150,000 for this role. But, we're open-minded, so definitely include your salary goals with your application. We routinely benchmark salaries against market rates and run quarterly performance and salary reviews. The culture At iwoca, we look to hire smart, passionate, humble individuals with a growth mindset. We prioritise a culture of learning, growth, and support, and invest in the professional development of our team members. We value thought and skill diversity and encourage you to explore new areas of interest to help us innovate and improve our products and services. Our friendly and inclusive environment, combined with our flexible work policies, ensures that you'll have the perfect balance between work and life, empowering you to thrive both personally and professionally. The offices We put a lot of effort into making iwoca a brilliant place to work: Offices in London, Leeds, Berlin and Frankfurt with plenty of drinks and snacks Events and clubs, like bingo, comedy nights, yoga classes, football, etc. The benefits Medical insurance from Vitality, including discounted gym membership A private GP service (separate from Vitality) for you, your partner, and your dependants. 25 days' holiday, an extra day off for your birthday, the option to buy or sell an additional five days of annual leave, and unlimited unpaid leave A one-month, fully paid sabbatical after four years. Instant access to emotional and mental health support. 3% Pension contributions and share options. Generous parental leave and a nursery tax benefit scheme to help you save money. Cycle-to-work scheme and electric car scheme. Two company retreats a year, we've been to France, Italy, Spain, and further afield. And to make sure we all keep learning, we offer: A learning and development budget for everyone. Company-wide talks with internal and external speakers. Access to learning platforms like Treehouse. Useful links: Glassdoor Kununu Trustpilot
We're looking for a People Director iwoca's People Director will be responsible for ensuring iwoca is hiring, developing and retaining the people we need to achieve our business goals, and those people truly love being part of iwoca. They will build a world-class People function that drives our next phase of growth. You'll be a commercially astute leader, who is the most senior people leader in the business. You will shape the people strategy, act as a key strategic partner to the business, and safeguard our culture as we scale. About us Imagine a world where every small business has the power to thrive. That's the world we're building at iwoca. Small businesses aren't just statistics - they're the heartbeat of our communities, the character of our high streets, and the engine of our economy. Since 2012, we've revolutionised how these businesses access finance, turning what was once a lengthy, frustrating process into something remarkable: funding that's fast, flexible, and actually works for modern businesses. Our impact speaks for itself: we've provided billions in funding to more than 150,000 businesses across Europe, making us one of the continent's leading fintech innovators. But we're just getting started. Our mission? To empower one million businesses with the financial tools they deserve. We combine cutting-edge technology and data science with genuine human understanding to make finance feel less like a barrier and more like a superpower. Whether it's managing cash flow or seizing unexpected opportunities, we ensure businesses get the funds they need - often within minutes. Your mission As People Director, you shall: Define and set the strategy for each team; you'll be curious about every area of People Operations and look for ways in which we can become even more efficient and effective at hiring, retention, learning & development, performance management, paying fairly etc. across the company Ensure iwoca is investing smartly in its People Ops team, benefits, policies and real estate in order to support the needs of the business. Have the courage and commercial acumen to smartly dial investment up or down as required to deliver the needs of our fast changing community and its requirements Be a guardian and steward of our culture, have a strategy for how to ensure iwoca maintains what makes it special and keeps it vibrant as we continue to expand our team and scope Mentor, develop and work closely with your People Ops team (currently 14 people) In your role, you'll balance day-to-day delivery of operational people processes with more strategic work that helps to drive greater efficiency and quality of each People function. Examples of projects you will lead include: Analyse recruitment funnel data and work with Talent Partners to identify ways of improving our recruitment strategies to more efficiently find the right talent to fill roles, e.g. by optimising how we leverage agencies, referral bonuses, recruitment platforms, etc. Review the effectiveness of our performance management processes across iwoca, avoid that they become stale, and identify ways of making such processes more useful and less onerous Own iwoca's ESG strategy, to ensure we are delivering against commitments we've made to our customers and lenders regarding our environmental and social impact Analyse how we are investing in iwoca's employee benefits and shape a competitive value proposition which delivers bang-for-buck Requirements At least 10 years' experience in a senior management role, where you've been instrumental in driving organisational performance and a healthy team culture; you take a clear and strategic approach for doing so Ideally, you'll have experience of leading a People Operations team as well as experience of being a leader in another area of the business which has been supported by a People Ops team; you'll have experienced first-hand where a such a team can (or ought to) add value both from the perspective of being its leader and its stakeholder Experience of working within a high-growth tech scale-up; it doesn't matter which sector(s) you have worked in previously (no experience of Financial Services? That's fine); what's more important is that you have worked at different organisations in terms of size, culture, management challenges, etc., and you thoughtfully distill what you have learnt and apply it to achieve great results at iwoca Strong logical reasoning skills and critical thinking - you'll apply this in every area of people operations to ensure that all decisions are well thought through, with a clear and accurate understanding of the problem and justification for the optimal solution. You're able to structure your thinking and communicate your ideas really effectively A "first principles" approach to people strategy; we're looking for someone who can innovate and tailor strategies specifically for iwoca Commercial acumen, able to make smart decisions about where to invest and get most bang for buck (in terms of benefits, office space, etc.) Excellent project management skills, you know how to scope and implement projects which enhance our people strategy or drive operational improvements, and manage stakeholders through that process Superb ability to manage up, down and side-ways; you'll be one of the most networked and well-trusted people in the organisation, you'll connect easily with people at every level of the organisation and be able to engage and influence in every direction Humility and empathy Sound judgement and gravitas A strong desire to learn and develop both yourself and others This role will cover both UK and Germany, so understanding of both UK and Germany employment law would be a big plus The salary We expect to pay from £110,000 - £150,000 for this role. But, we're open-minded, so definitely include your salary goals with your application. We routinely benchmark salaries against market rates and run quarterly performance and salary reviews. The culture At iwoca, we look to hire smart, passionate, humble individuals with a growth mindset. We prioritise a culture of learning, growth, and support, and invest in the professional development of our team members. We value thought and skill diversity and encourage you to explore new areas of interest to help us innovate and improve our products and services. Our friendly and inclusive environment, combined with our flexible work policies, ensures that you'll have the perfect balance between work and life, empowering you to thrive both personally and professionally. The offices We put a lot of effort into making iwoca a brilliant place to work: Offices in London, Leeds, Berlin and Frankfurt with plenty of drinks and snacks Events and clubs, like bingo, comedy nights, yoga classes, football, etc. The benefits Medical insurance from Vitality, including discounted gym membership A private GP service (separate from Vitality) for you, your partner, and your dependants. 25 days' holiday, an extra day off for your birthday, the option to buy or sell an additional five days of annual leave, and unlimited unpaid leave A one-month, fully paid sabbatical after four years. Instant access to emotional and mental health support. 3% Pension contributions and share options. Generous parental leave and a nursery tax benefit scheme to help you save money. Cycle-to-work scheme and electric car scheme. Two company retreats a year, we've been to France, Italy, Spain, and further afield. And to make sure we all keep learning, we offer: A learning and development budget for everyone. Company-wide talks with internal and external speakers. Access to learning platforms like Treehouse. Useful links: Glassdoor Kununu Trustpilot
Jul 10, 2025
Full time
We're looking for a People Director iwoca's People Director will be responsible for ensuring iwoca is hiring, developing and retaining the people we need to achieve our business goals, and those people truly love being part of iwoca. They will build a world-class People function that drives our next phase of growth. You'll be a commercially astute leader, who is the most senior people leader in the business. You will shape the people strategy, act as a key strategic partner to the business, and safeguard our culture as we scale. About us Imagine a world where every small business has the power to thrive. That's the world we're building at iwoca. Small businesses aren't just statistics - they're the heartbeat of our communities, the character of our high streets, and the engine of our economy. Since 2012, we've revolutionised how these businesses access finance, turning what was once a lengthy, frustrating process into something remarkable: funding that's fast, flexible, and actually works for modern businesses. Our impact speaks for itself: we've provided billions in funding to more than 150,000 businesses across Europe, making us one of the continent's leading fintech innovators. But we're just getting started. Our mission? To empower one million businesses with the financial tools they deserve. We combine cutting-edge technology and data science with genuine human understanding to make finance feel less like a barrier and more like a superpower. Whether it's managing cash flow or seizing unexpected opportunities, we ensure businesses get the funds they need - often within minutes. Your mission As People Director, you shall: Define and set the strategy for each team; you'll be curious about every area of People Operations and look for ways in which we can become even more efficient and effective at hiring, retention, learning & development, performance management, paying fairly etc. across the company Ensure iwoca is investing smartly in its People Ops team, benefits, policies and real estate in order to support the needs of the business. Have the courage and commercial acumen to smartly dial investment up or down as required to deliver the needs of our fast changing community and its requirements Be a guardian and steward of our culture, have a strategy for how to ensure iwoca maintains what makes it special and keeps it vibrant as we continue to expand our team and scope Mentor, develop and work closely with your People Ops team (currently 14 people) In your role, you'll balance day-to-day delivery of operational people processes with more strategic work that helps to drive greater efficiency and quality of each People function. Examples of projects you will lead include: Analyse recruitment funnel data and work with Talent Partners to identify ways of improving our recruitment strategies to more efficiently find the right talent to fill roles, e.g. by optimising how we leverage agencies, referral bonuses, recruitment platforms, etc. Review the effectiveness of our performance management processes across iwoca, avoid that they become stale, and identify ways of making such processes more useful and less onerous Own iwoca's ESG strategy, to ensure we are delivering against commitments we've made to our customers and lenders regarding our environmental and social impact Analyse how we are investing in iwoca's employee benefits and shape a competitive value proposition which delivers bang-for-buck Requirements At least 10 years' experience in a senior management role, where you've been instrumental in driving organisational performance and a healthy team culture; you take a clear and strategic approach for doing so Ideally, you'll have experience of leading a People Operations team as well as experience of being a leader in another area of the business which has been supported by a People Ops team; you'll have experienced first-hand where a such a team can (or ought to) add value both from the perspective of being its leader and its stakeholder Experience of working within a high-growth tech scale-up; it doesn't matter which sector(s) you have worked in previously (no experience of Financial Services? That's fine); what's more important is that you have worked at different organisations in terms of size, culture, management challenges, etc., and you thoughtfully distill what you have learnt and apply it to achieve great results at iwoca Strong logical reasoning skills and critical thinking - you'll apply this in every area of people operations to ensure that all decisions are well thought through, with a clear and accurate understanding of the problem and justification for the optimal solution. You're able to structure your thinking and communicate your ideas really effectively A "first principles" approach to people strategy; we're looking for someone who can innovate and tailor strategies specifically for iwoca Commercial acumen, able to make smart decisions about where to invest and get most bang for buck (in terms of benefits, office space, etc.) Excellent project management skills, you know how to scope and implement projects which enhance our people strategy or drive operational improvements, and manage stakeholders through that process Superb ability to manage up, down and side-ways; you'll be one of the most networked and well-trusted people in the organisation, you'll connect easily with people at every level of the organisation and be able to engage and influence in every direction Humility and empathy Sound judgement and gravitas A strong desire to learn and develop both yourself and others This role will cover both UK and Germany, so understanding of both UK and Germany employment law would be a big plus The salary We expect to pay from £110,000 - £150,000 for this role. But, we're open-minded, so definitely include your salary goals with your application. We routinely benchmark salaries against market rates and run quarterly performance and salary reviews. The culture At iwoca, we look to hire smart, passionate, humble individuals with a growth mindset. We prioritise a culture of learning, growth, and support, and invest in the professional development of our team members. We value thought and skill diversity and encourage you to explore new areas of interest to help us innovate and improve our products and services. Our friendly and inclusive environment, combined with our flexible work policies, ensures that you'll have the perfect balance between work and life, empowering you to thrive both personally and professionally. The offices We put a lot of effort into making iwoca a brilliant place to work: Offices in London, Leeds, Berlin and Frankfurt with plenty of drinks and snacks Events and clubs, like bingo, comedy nights, yoga classes, football, etc. The benefits Medical insurance from Vitality, including discounted gym membership A private GP service (separate from Vitality) for you, your partner, and your dependants. 25 days' holiday, an extra day off for your birthday, the option to buy or sell an additional five days of annual leave, and unlimited unpaid leave A one-month, fully paid sabbatical after four years. Instant access to emotional and mental health support. 3% Pension contributions and share options. Generous parental leave and a nursery tax benefit scheme to help you save money. Cycle-to-work scheme and electric car scheme. Two company retreats a year, we've been to France, Italy, Spain, and further afield. And to make sure we all keep learning, we offer: A learning and development budget for everyone. Company-wide talks with internal and external speakers. Access to learning platforms like Treehouse. Useful links: Glassdoor Kununu Trustpilot
Our vision is to be the universal symbol of trust, bringing consumers and businesses together through reviews. We are well on our way - but there's still an exciting journey ahead. Join us at the heart of trust. As the Director of Product, Consumer, you will be at the forefront of guiding consumers to make the right choice with Trustpilot. The consumer product teams focus on aiding people to discover businesses they can trust and share their experience with the millions of other consumers looking to make more confident choices. You will lead a dedicated team of Product Managers in developing innovative product solutions that help consumers discover, choose and share experience with businesses. Your strategic vision and leadership will have an integral part in shaping Trustpilot's approach to evolving our consumer platform to bring the most relevant reviews to users throughout their buying experience. What you'll be doing: Strategic Leadership: Develop and implement a comprehensive 3-year product strategy that aligns with Trustpilot's vision of becoming the universal symbol of trust. Lead the consumer's product team to innovate - helping consumers discover businesses they can trust and share their experience with millions of consumers who rely on Trustpilot. Consumer Engagement: Implement solutions to increase consumer awareness, engagement and retention both on the platform and off-platform with the Trustpilot brand also seen by millions of consumers across search, businesses websites and in marketing assets. Global Growth: Collaborate with legal, commercial and marketing teams to understand emerging consumer trends, behaviour and needs across both new and existing markets. Lead efforts to adapt and localize consumer experiences features, ensuring that Trustpilot meets the diverse needs of users worldwide. Identify opportunities for growth by aligning Consumer innovations with market demands, particularly focusing on expanding Trustpilot's presence and impact. Team Leadership: Manage and mentor a team of three Product Managers committed to Consumer product development - promoting a culture of innovation, collaboration, and accountability. Provide leadership and guidance to ensure the team is focused on delivering impactful product solutions that address consumer challenges. Equip the team with the tools, knowledge, and support needed to excel in their roles and contribute to Trustpilot's mission. Data-Driven Choices: Utilize metrics, user feedback, and security incident data to guide product development decisions. Establish key performance indicators (KPIs) to measure growth against strategic priorities and continuously refine our product offerings based on data-driven insights. Lead efforts to incorporate analytics and research into the product development process to inform strategy and implementation. Stakeholder Engagement: Work closely with other department leaders, including Engineering, Data Science, Marketing, Legal, and Policy to ensure consumer product strategies align with company goals, regulatory requirements, and industry best practices. Represent Trustpilot's consumer product vision in external forums, with key partners and industry stakeholders. Who you are: Proven Product Leadership experience working in a leadership role developing teams, with a significant focus on consumer products in a technology-focused company. Strategic Thinker with the ability to develop, influence and deliver a comprehensive consumer strategy with executive leadership. Ability to anticipate future trends and challenges in the Trust & Safety domain and craft proactive strategies. Consumer-Centric with a deep understanding of consumer needs and behaviours in the context of buying decisions online. Experience in designing and implementing user-centric solutions that enhance safety without compromising the user experience. Familiarity with techniques to engage and drive B2B2C flywheels is highly advantageous. Collaborative Mindset with advanced interpersonal and communication skills, coupled with high emotional intelligence, enabling effective collaboration and leadership across teams within the organization. Demonstrates the ability to understand and evaluate emotions, creating a positive work environment and leading through influence with understanding and adaptability. Proven analytical and problem-solving skills, with previous experience using data to inform product strategy and decisions. An expert in monitoring trends, user feedback, and performance metrics to continuously improve product offerings. Bachelor's degree in Computer Science, Engineering, Information Technology, Business Administration, or a related field. A Master's degree, MBA, or equivalent advanced degree is highly preferred, reflecting a strong foundation in both technical and business aspects of product management. What's in it for you: A range of flexible working options to dedicate time to what matters to you. Competitive compensation package + bonus. 25 days holiday per year, increasing to 28 days after 2 years of employment. Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community. Rich learning and development opportunities are supported through the Trustpilot Academy, LinkedIn Learning, and Blinkist. Pension and life insurance. Health cash plan, online GP, 24/7, Employee Assistance Plan. Full access to Headspace, a popular mindfulness app to promote positive mental health. Paid parental leave. Season ticket loan and a cycle-to-work scheme. Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for. Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials. Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more. Independent financial advice and free standard professional mortgage broker advice. Still not sure? We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We're excited to hear about your experiences along with how you will contribute to our working culture. Even if you don't feel you meet all the requirements, we'd still really like to hear from you! About us: Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever - to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial - we help consumers make the right choices and businesses to build trust, grow and improve. Today, we have more than 300 million reviews and 67 million monthly active users across the globe, with 127 billion annual Trustpilot brand impressions, and the numbers keep growing. We have more than 900 employees and we're headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York. We're driven by connection. It's at the heart of what we do. Our culture keeps things fresh it's built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we're proud to be an equal opportunity workplace with diverse perspectives and ideas. Our purpose to help people and businesses help each other is a tall order, but we keep it real. We're a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you we give you the autonomy to shape a career you can be proud of. If you're ready to grow, let's go.
Feb 05, 2025
Full time
Our vision is to be the universal symbol of trust, bringing consumers and businesses together through reviews. We are well on our way - but there's still an exciting journey ahead. Join us at the heart of trust. As the Director of Product, Consumer, you will be at the forefront of guiding consumers to make the right choice with Trustpilot. The consumer product teams focus on aiding people to discover businesses they can trust and share their experience with the millions of other consumers looking to make more confident choices. You will lead a dedicated team of Product Managers in developing innovative product solutions that help consumers discover, choose and share experience with businesses. Your strategic vision and leadership will have an integral part in shaping Trustpilot's approach to evolving our consumer platform to bring the most relevant reviews to users throughout their buying experience. What you'll be doing: Strategic Leadership: Develop and implement a comprehensive 3-year product strategy that aligns with Trustpilot's vision of becoming the universal symbol of trust. Lead the consumer's product team to innovate - helping consumers discover businesses they can trust and share their experience with millions of consumers who rely on Trustpilot. Consumer Engagement: Implement solutions to increase consumer awareness, engagement and retention both on the platform and off-platform with the Trustpilot brand also seen by millions of consumers across search, businesses websites and in marketing assets. Global Growth: Collaborate with legal, commercial and marketing teams to understand emerging consumer trends, behaviour and needs across both new and existing markets. Lead efforts to adapt and localize consumer experiences features, ensuring that Trustpilot meets the diverse needs of users worldwide. Identify opportunities for growth by aligning Consumer innovations with market demands, particularly focusing on expanding Trustpilot's presence and impact. Team Leadership: Manage and mentor a team of three Product Managers committed to Consumer product development - promoting a culture of innovation, collaboration, and accountability. Provide leadership and guidance to ensure the team is focused on delivering impactful product solutions that address consumer challenges. Equip the team with the tools, knowledge, and support needed to excel in their roles and contribute to Trustpilot's mission. Data-Driven Choices: Utilize metrics, user feedback, and security incident data to guide product development decisions. Establish key performance indicators (KPIs) to measure growth against strategic priorities and continuously refine our product offerings based on data-driven insights. Lead efforts to incorporate analytics and research into the product development process to inform strategy and implementation. Stakeholder Engagement: Work closely with other department leaders, including Engineering, Data Science, Marketing, Legal, and Policy to ensure consumer product strategies align with company goals, regulatory requirements, and industry best practices. Represent Trustpilot's consumer product vision in external forums, with key partners and industry stakeholders. Who you are: Proven Product Leadership experience working in a leadership role developing teams, with a significant focus on consumer products in a technology-focused company. Strategic Thinker with the ability to develop, influence and deliver a comprehensive consumer strategy with executive leadership. Ability to anticipate future trends and challenges in the Trust & Safety domain and craft proactive strategies. Consumer-Centric with a deep understanding of consumer needs and behaviours in the context of buying decisions online. Experience in designing and implementing user-centric solutions that enhance safety without compromising the user experience. Familiarity with techniques to engage and drive B2B2C flywheels is highly advantageous. Collaborative Mindset with advanced interpersonal and communication skills, coupled with high emotional intelligence, enabling effective collaboration and leadership across teams within the organization. Demonstrates the ability to understand and evaluate emotions, creating a positive work environment and leading through influence with understanding and adaptability. Proven analytical and problem-solving skills, with previous experience using data to inform product strategy and decisions. An expert in monitoring trends, user feedback, and performance metrics to continuously improve product offerings. Bachelor's degree in Computer Science, Engineering, Information Technology, Business Administration, or a related field. A Master's degree, MBA, or equivalent advanced degree is highly preferred, reflecting a strong foundation in both technical and business aspects of product management. What's in it for you: A range of flexible working options to dedicate time to what matters to you. Competitive compensation package + bonus. 25 days holiday per year, increasing to 28 days after 2 years of employment. Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community. Rich learning and development opportunities are supported through the Trustpilot Academy, LinkedIn Learning, and Blinkist. Pension and life insurance. Health cash plan, online GP, 24/7, Employee Assistance Plan. Full access to Headspace, a popular mindfulness app to promote positive mental health. Paid parental leave. Season ticket loan and a cycle-to-work scheme. Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for. Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials. Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more. Independent financial advice and free standard professional mortgage broker advice. Still not sure? We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We're excited to hear about your experiences along with how you will contribute to our working culture. Even if you don't feel you meet all the requirements, we'd still really like to hear from you! About us: Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever - to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial - we help consumers make the right choices and businesses to build trust, grow and improve. Today, we have more than 300 million reviews and 67 million monthly active users across the globe, with 127 billion annual Trustpilot brand impressions, and the numbers keep growing. We have more than 900 employees and we're headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York. We're driven by connection. It's at the heart of what we do. Our culture keeps things fresh it's built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we're proud to be an equal opportunity workplace with diverse perspectives and ideas. Our purpose to help people and businesses help each other is a tall order, but we keep it real. We're a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you we give you the autonomy to shape a career you can be proud of. If you're ready to grow, let's go.