3 jobs found

Tenancy Changes Advisor Nottingham £24,739 - £29,055 per annum Have you got experience of working in social housing in a housing management environment? Are you enthusiastic about people and improving lives of others? We want to hear from you! This role is based at our client's brand new, modern, light, airy, open plan offices, based in Clifton, Nottingham. So, if you enjoy collaborative working, in an office where all teams work side by side this is the place for you! Working with their customers in a geographical area covering High Peak in Derbyshire down to Northampton, this role is one of two agile working Tenancy Changes Advisors and forms part of their Lettings Team comprising 20 talented colleagues. Reporting to the Lettings Senior Assistant, this a is fantastic opportunity for the successful candidate to work across all of their tenures, utilising your existing skills and knowledge around the processes for Mutual Exchanges, Successions and changes in tenancy and the Homeswapper Scheme. The Lettings Team builds better lives by offering customers suitable, affordable and safe long term housing accommodation suited to their individual needs. As their Tenancy Changes Advisor, you will use your existing skills and experience to support our customers with their applications to mutually exchange their tenancies, seeing the process through from receipt of application to assignment of tenancy. Receiving requests to succeed to tenancies and requests for tenancy changes i.e. moving from a joint to sole or sole to joint tenancy. They have established policies and procedures in place along with regulatory requirements to be met, which will support you in the execution of your duties. Complex cases will be supported by the Lettings Senior Assistant and the Lettings Manager. You will ensure that an exceptional customer service for all of their internal and external stakeholders is maintained throughout the service. In this role, you will be supported by the Lettings Senior Assistant and be responsible for completing all of the administrative duties around the role responsibilities. You will liaise with our Property Services team to arrange the completion of property inspections and will be part of the wider Lettings Team who oversee the allocations of their re-let voids and new build homes across all tenures. They will expect the whole team to support each other at times of absence to ensure that the team continues to provide their full range of services to the highest standards. Interested to find out more? Keep on reading As you will be joining an established team, some colleagues will have been a part of their Lettings Team for a considerable time and some are quite new to the team. All colleagues in the team will need to be adaptable to change as we regularly review our processes to ensure the best outcomes for our customers, reduce hand offs and adapt to external changes in governance and law. Therefore, you must have the willingness to learn, ability to use your own initiative and be able to make efficiencies where necessary. They require a strong team player with excellent communication skills who is able to support the team and vice-versa with business processes and/or the customer experience to fill any skills gaps that each individual may have. On the job and peer training will be provided along with training relevant to the role from their in house Learning and Development team to fully equip you in your new role. What they require from you: You will be organised to ensure you keep accurate records of the progress and outcomes for each mutual exchange and requests for changes to tenancy. You are able to prioritise your workload in order to meet your team and individual targets which will reduce the number of days a property is void and the amount of rent lost over the void period. You must be motivated and productive when working alone from home. Working from home will only be permitted once you have completed your training and probationary period. The team works 3 days from the office and 2 days from home if you wish to work from the office for all 5 days, then that is fine and you get to choose which days you work from home and which days from the office, though you will be expected to attend the office on days when specific meetings are held such as the whole Lettings Team Meeting which takes place on a monthly basis. Great listening skills are essential as well as the ability to spot inconsistencies with applications and be confident in probing to gather the information required in order to achieve a sustainable letting. Our client works with over 30 Local Authorities, utilising several Choice Based Lettings software packages for advertising, shortlisting and making offers along with the daily use of Microsoft word, excel and databases, so a high level of experience of computer software packages is an essential requirement for this role. Experience of Capita is advantageous, but training will be provided. HOURS AND WORKING DAYS: This post carries 35 hours a week, Monday Friday. As an Equal Opportunities and Disability Confident Employer, our client welcomes applications from all suitably qualified candidates including those from Black, Asian and minority ethnic groups and disabled candidates. As part of their LGBT + Allies Programme, they also welcome applications from members of the LGBT + community and encourage inclusivity in the workplace.

Senior Housing Support Worker Job type: Full Time Salary:£26,678 Per Annum ( Base salary £26,478 + £200 unsociable hours). The quoted figure is a full-time equivalent value, which will be pro-rated for part-time staff subject to qualifying eligibility of service and not being under notice at the qualifying date. Hours: Working hours are 8 hours per day, shift patterns and flexibility will be discussed during the interview. Location: North East - Teeside Candidates are required to have a full driving licence and access to a vehicle for the purposes of undertaking the requirements of this role. This role requires regular travel across an allocated area and therefore, a Full Driving License and access to your own vehicle are essential. You will be able to claim mileage expenses from base location (to be ascertained) at 45p for every mile travelled. An Enhanced DBS and Prison Clearance is required for this role. These will be completed as part of the Pre-Employment Screening process. Nacro is a national Social Justice Charity with more than 50 years' experience of changing lives, building stronger communities, and working with stakeholders towards reducing crime. Nacro deliver the Community Accommodation Support service (CAS) which is a national service across England and Wales. The service allows Courts to make greater use of bail by providing accommodation in the community with support for adult defendants who could not otherwise be bailed. CAS also provides support for adults released from Custody in the last three months of their sentence on Home Detention Curfew (HDC) and other Licence Orders. Duties and responsibilities include but are not limited to: As a senior support worker, you will act as a senior operational practitioner working across the area guiding and supporting teams in matters of practice, quality, performance, compliance, and resource management and carry a caseload of complex need service users. Line manages support workers as needed for temporary periods; deputising for Service Leads and be a key role in supporting targeted failings services. Improve the lives of service users by co-ordinating the provision of direct housing related support and housing management services by working with area operational and central support teams and liaising with a range of external agencies and partners. Key Responsibilities • Act as a peripatetic senior operational lead working across services providing direct input and support on practice, performance, or quality matters. • Co-ordinating and delivering service improvement plans for a service or group of services working in collaboration with the Quality team and Service Leads. Support in the co-ordination of service audits. • Work with the Quality and Safeguarding Team on development and implementation of procedures and toolkits relating to working with service users who require higher levels of support. • Be a safeguarding lead, advising teams on effective management of incidents, practice, and reporting. Liaise with relevant external agencies e.g. Local Authority, Social Services, Children s teams etc. • Act as an operational subject matter expert to input to policy and procedure reviews. • Be a senior operational representative for complex case reviews with external professionals • Represent services at external operational meetings related to service user assessments, reviews and referral assessment as required. What we expect from you • Actively contribute towards meeting team performance targets in respect of the service. Take accountability for performance targets that fall within your sphere of responsibility e.g. voids, arrears, outcome achievement. • Be an operational subject matter expert (SME) on matters such as safeguarding, policy and practice compliance, health and safety and support practice. • Participate in on-call rota s as required. • Work flexibly across the area and services where required. • Deputise for your manager when required • Familiarity with computer-based packages What you can expect from us • A dynamic and supportive team who delivers results for the people we support every day. • A commitment to helping you learn and develop your career. • Excellent benefits including a great annual leave entitlement, an occupational sick pay scheme which exceeds statutory requirements, cycle-to-work scheme and many more. We are ready and waiting to receive your online application. If you have any questions or would like to have an informal chat regarding the role, please email (url removed) Request for Visa Sponsorship NOT AVAILABLE FOR THIS VACANCY There is strict criteria for visa sponsorship set by the British Government. This vacancy does not meet the eligibility criteria for sponsorship. For further information please go to Prove your right to work to an employer: Overview - (url removed)

This role We are recruiting for a Regional Property Manager to oversee a team of Surveyors and Project Support Officer carrying out the management of legal Disrepair cases, Leaseholder Alteration Requests, Complaints, Complex Repairs/Renewals, Major voids across the MTVH stock in North London. You will manage contractors in line with contracts, seeking continuous improvement and ensure clear communication with all parties and monitor and provide reports on performance for all KPI's with commentary to support. To meet our commitment to providing safe, high quality services to our customers we will complete a basic background check with the Disclosure and Barring service, once an offer of employment is made. What you'll need to succeed Strong leadership skills and background in managing a team working on Complex repairs Experience of Contract Management essential Proven competency with building pathology History of dealing with customers from different backgrounds, and delivering a positive and transparent service Experience of analysing customer feedback to achieve service improvements Attention to detail and accuracy in reporting Experience of working with external stakeholders Experience of dealing with customers and responding to customer enquiries on the phone and in writing Strong Leadership skills and the ability to manage a varied and demanding workforce A self-starter who isn't afraid of challenge Desirable Housing Experience or working in a related field Must have car and business insurance. What's in it for you? Our benefits include: - 28 days annual leave plus 8 bank holidays (pro rata for part time) per year 2 volunteering days per year for things like helping out in local communities An additional 'Beliefs day' once a year to have an extra a day off Enhanced pension with matched contributions of up to 9% Life assurance cover 3 x your salary Health cash plan scheme for your everyday healthcare needs which you can add your family members too Tenancy deposit -; interest free loan to help with rental deposits Access to extensive learning and training opportunities with Wisebox platform Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues Career progression across the organisation with our mentoring programme and apprenticeships We are committed to the wellbeing of our colleagues and support this as an organisation About us Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively 'Serving people better every day' to educate, support and develop all of our diverse employees and the communities that we serve. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other's wellbeing. Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment. Job Type: Full-time Salary: £51,775.00-£54,500.00 per year