98 jobs found

IT Support Desk Technician - 28,000/ 32,000 per annum - Ipswich Principal IT are working with an MSP that are looking for an IT support desk technician to join their team. In this role you will play a vital part in supporting their future strategy. They are looking for someone who is passionate about continuous professional development and has an innovative approach to incorporating new technologies into their operations. As an IT Technician you will provide day to day support to users on a variety of tailored, bespoke and in-house computer systems. This role encompasses 1st, 2nd line support with growth to 3rd Line, allowing you scope to provide truly end to end solutions. You will be required to work both as part of a team and independently, have an analytical brain and be able to communicate at all levels. Key Responsibilities: Central point of contact for users in solving problems with hardware and software issues Maintain day to day critical systems by ensuring the systems are operational and that all are operational, and any issues are resolved promptly and properly Provide onsite and remote IT Support to end users across all businesses, enabled by a ticketing system, within set SLA times and business priority Requirements: Technical skills on hardware and software including IT infrastructure, databases and e-mail Windows Operating Systems Microsoft Products (Microsoft Office 365 products) Understanding Networks (LAN & Wireless) Multimedia & Communication technology (telephone system and mobiles etc.) Ability to learn new technologies quickly Providing technical solutions via telephone, remote and in person. Mobile Device Management (Desirable) The Package: If successful our client is offering a salary between 28,000 - 32,000 per annum, favourable holiday allowance, a full training programme designed to support your personal development. How to Apply : If you are interested in hearing more about this IT support desk technician vacancy or interested in applying for the role please email me at or contact Principal IT Directly on LinkedIn. INDGH

IT Team Leader (3rd Line Infrastructure Support) - DV Cleared / Eligible Location: Faslane, Clyde, Scotland (100% On-site) Salary: 50,000 - 55,000 per annum Clearance: Must hold or be eligible for UK Developed Vetting (DV) Clearance Are you an experienced 3rd Line Infrastructure Engineer with proven leadership skills, looking for a unique opportunity to build and shape a brand-new support team? Do you want your work to directly support critical UK defence training capabilities? Our client, a leading global technology and IT services organisation, is seeking a talented and motivated IT Team Leader to establish and manage a new 2nd/3rd line support function at a key MoD site in Faslane. This is a fantastic chance to make a significant impact, develop your management portfolio, and support vital operations for UK armed forces personnel. About the Role: This is a hands-on leadership role where you will be instrumental in building a high-performing team from the ground up. You will blend your technical expertise with your leadership abilities to ensure the smooth operation and support of essential training systems. Key Responsibilities: Build & Lead: Recruit, mentor, and manage a new team of 2nd/3rd line support technicians. Technical Expertise: Provide expert 3rd line technical support and troubleshooting for complex infrastructure issues across legacy and future training systems. Process Development: Create, implement, and refine support processes and documentation to ensure efficient service delivery and meet strict KPIs/PIs. Stakeholder Engagement: Act as a key point of contact for the customer, providing guidance, ensuring contractual obligations are met, and maintaining high levels of satisfaction. Collaboration: Work effectively with remote technical teams across the UK to ensure cohesive support. System Support: Contribute to system installations, document reviews, and potentially engage in project work. What You'll Bring (Essential Skills & Experience): Must hold or be eligible and willing to undergo UK Developed Vetting (DV) clearance. Proven experience in a 3rd Line IT Infrastructure Support role. Demonstrable Team Lead or supervisory experience within an IT support environment. Strong technical knowledge and hands-on experience with: Virtualisation (specifically VMware vSphere) Storage Area Networks (specifically NetApp) Microsoft Windows Server (ideally 2019) Networking (Cisco and/or Juniper switches/principles) Security Tools (specifically McAfee suite) Solid understanding of ITIL processes. Excellent communication, leadership, and mentoring skills. Ability to create clear technical documentation and processes. Customer-focused mindset. Desirable Skills: Experience with Splunk. Experience supporting Microsoft Windows 10 environments. Knowledge of Active Directory and SharePoint. Familiarity with military security protocols, Protected Document Registers (PDR), or Joint Service Publications (JSPs). What's On Offer: Competitive salary ( 50,000 - 55,000). Unique Opportunity: The chance to build and lead your own team within a prestigious environment. Career Growth: Develop your management skills and technical knowledge with opportunities for self-study and formal training. Impactful Work: Contribute directly to the training and readiness of UK armed forces. Work-Life Balance: Standard Monday-Friday office hours (08:00 - 16:00) with NO on-call requirement. Stable Environment: Join a respected organisation supporting long-term critical infrastructure. Efficient Process: Streamlined single-stage interview process. Important Notes: This role is strictly site-based in Faslane, Clyde. Remote working is not possible due to the nature of the work. DV Clearance is mandatory. Candidates must currently hold it or meet the stringent eligibility criteria and be prepared to undergo the vetting process. Ready to Build Your Team and Make a Difference? If you are a DV-eligible 3rd Line Engineer with leadership ambitions looking for a challenging and rewarding role, we want to hear from you! Apply Now: Please submit your updated CV via the link below or contact Your Name/Agency Contact Point at Your Email Address/Phone Number for a confidential discussion. CBSbutler is acting as an employment agency in relation to this vacancy.

IT Senior Desktop Support Location: London, SE1 Work Arrangement: On-premises An outstanding opportunity has arisen to join a prestigious national institution renowned for its cultural impact and historical significance. This forward-thinking organisation offers a purpose-driven environment where your advanced IT expertise will directly support the systems that preserve and share powerful historical narratives. With major investments in digital infrastructure and cloud-based technology, they re now seeking a seasoned IT professional with solid third-line desktop support experience to join a close-knit technical team. IT Senior Desktop Support Key Skills: We are keen to connect with professionals who take pride in delivering high-quality, customer-focused IT support. This includes Desktop Support Engineers, IT Support Analysts, Service Desk Engineers, End-User Support Specialists, and IT Technicians who have experience providing exceptional 2nd and 3rd level support service in user-facing environments. You should also bring: - 4+ years of experience in 2nd and 3rd line desktop support, with demonstrable third-line expertise. - Strong problem-solving skills and the ability to manage complex support cases to resolution. - Experience supporting Microsoft Windows in a networked environment. - Familiarity with Active Directory, Azure AD, Intune, and hybrid infrastructure. - Excellent communication skills and a professional, approachable demeanour. - Experience using helpdesk/ticketing platforms (Ivanti experience is a plus). - Ability to work across platforms including Windows desktops, laptops, and occasionally Mac. All applicants must have the right to work in the UK and possess fluent English communication skills. About the IT Senior Desktop Support position: As a key member of the IT and AV Services team, you'll take ownership of escalated support issues and play a critical role in maintaining IT systems across multiple UK sites. This is a customer-facing, first, second and third-line support role ideal for someone who enjoys problem-solving, thrives in technically varied environments, and understands the value of delivering exceptional service. You ll provide expert desktop and infrastructure support, bridging on-premises systems and Azure cloud services, and be entrusted with managing complex incidents, mentoring users, and enhancing service delivery with new technologies. Responsibilities include: - Troubleshooting and resolving first, second and third-line desktop and infrastructure issues. - Acting as Problem Manager for high-priority or technically complex support cases. - Providing expert-level support across Windows-based systems, AD, and Intune. - Responding to user issues via phone, email, and chat; ensure accurate ticket logging. - Supporting hybrid environments, including Azure cloud and on-premises infrastructure. - Delivering user training and promote best practices. - Introducing new technologies, including AI chatbots. - Contributing to documentation, patching, monitoring, and service enhancements. - Deputising for the IT and AV Service Desktop Team Leader as needed. This role promises a stimulating environment with varied and challenging responsibilities that directly support the organisation's mission to educate and inform the public about significant historical events. Salary and Benefits: Salary: To £40,000 Work Arrangement: On-premises Benefits Include: - 25 days annual leave (increasing to 30 after 5 years) plus public holidays. - Exceptional pension contributions between 16.7%-24.3% through the Civil Service Pension Scheme. - Interest-free season ticket loans after three months of service. - Free entry to partner museum exhibitions. - Continuous professional development opportunities. - Enhanced maternity and paternity benefits linked to length of service. - Childcare vouchers. - Benenden Healthcare Society membership (subject to terms & conditions). - Access to The Charity for Civil Servants. - Ride 2 Work Scheme. For more information on this IT Senior Desktop Support position, please contact us to discuss. Our client welcomes everyone. They celebrate differences and encourage everyone to join and be themselves at work.

IT Team Leader (3rd Line Infrastructure Support) - DV Cleared / Eligible Location: Faslane, Clyde, Scotland (100% On-site) Salary: 50,000 - 55,000 per annum Clearance: Must hold or be eligible for UK Developed Vetting (DV) Clearance Are you an experienced 3rd Line Infrastructure Engineer with proven leadership skills, looking for a unique opportunity to build and shape a brand-new support team? Do you want your work to directly support critical UK defence training capabilities? Our client, a leading global technology and IT services organisation, is seeking a talented and motivated IT Team Leader to establish and manage a new 2nd/3rd line support function at a key MoD site in Faslane. This is a fantastic chance to make a significant impact, develop your management portfolio, and support vital operations for UK armed forces personnel. About the Role: This is a hands-on leadership role where you will be instrumental in building a high-performing team from the ground up. You will blend your technical expertise with your leadership abilities to ensure the smooth operation and support of essential training systems. Key Responsibilities: Build & Lead: Recruit, mentor, and manage a new team of 2nd/3rd line support technicians. Technical Expertise: Provide expert 3rd line technical support and troubleshooting for complex infrastructure issues across legacy and future training systems. Process Development: Create, implement, and refine support processes and documentation to ensure efficient service delivery and meet strict KPIs/PIs. Stakeholder Engagement: Act as a key point of contact for the customer, providing guidance, ensuring contractual obligations are met, and maintaining high levels of satisfaction. Collaboration: Work effectively with remote technical teams across the UK to ensure cohesive support. System Support: Contribute to system installations, document reviews, and potentially engage in project work. What You'll Bring (Essential Skills & Experience): Must hold or be eligible and willing to undergo UK Developed Vetting (DV) clearance. Proven experience in a 3rd Line IT Infrastructure Support role. Demonstrable Team Lead or supervisory experience within an IT support environment. Strong technical knowledge and hands-on experience with: Virtualisation (specifically VMware vSphere) Storage Area Networks (specifically NetApp) Microsoft Windows Server (ideally 2019) Networking (Cisco and/or Juniper switches/principles) Security Tools (specifically McAfee suite) Solid understanding of ITIL processes. Excellent communication, leadership, and mentoring skills. Ability to create clear technical documentation and processes. Customer-focused mindset. Desirable Skills: Experience with Splunk. Experience supporting Microsoft Windows 10 environments. Knowledge of Active Directory and SharePoint. Familiarity with military security protocols, Protected Document Registers (PDR), or Joint Service Publications (JSPs). What's On Offer: Competitive salary ( 50,000 - 55,000). Unique Opportunity: The chance to build and lead your own team within a prestigious environment. Career Growth: Develop your management skills and technical knowledge with opportunities for self-study and formal training. Impactful Work: Contribute directly to the training and readiness of UK armed forces. Work-Life Balance: Standard Monday-Friday office hours (08:00 - 16:00) with NO on-call requirement. Stable Environment: Join a respected organisation supporting long-term critical infrastructure. Efficient Process: Streamlined single-stage interview process. Important Notes: This role is strictly site-based in Faslane, Clyde. Remote working is not possible due to the nature of the work. DV Clearance is mandatory. Candidates must currently hold it or meet the stringent eligibility criteria and be prepared to undergo the vetting process. Ready to Build Your Team and Make a Difference? If you are a DV-eligible 3rd Line Engineer with leadership ambitions looking for a challenging and rewarding role, we want to hear from you! Apply Now: Please submit your updated CV via the link below or contact Your Name/Agency Contact Point at Your Email Address/Phone Number for a confidential discussion. CBSbutler is acting as an employment agency in relation to this vacancy.

IT Support Engineer (1st Line Support) Bristol Monday to Friday £25,000 to £28,000 + Benefits Package IT Support Engineer (1st Line) required by a really stable innovative IT MSP (Managed Service Provider) business based in modern offices in the centre of Bristol. As you will work closely with the Directors and competent 2nd & 3rd Line IT experts, your skills will develop quickly. Candidates will need to have experience of 1st line IT Support. Microsoft 365 and SharePoint knowledge are key for this role. The small and collaborative team are growing as the business is expanding. The job is really varied as you will deal with a wide range of IT issues. You will remain calm under pressure as you communicate with people to solve their IT problems. This job offers the chance to receive training and development, learn quickly from experienced people and join a thriving smaller business. This is a great chance to hold a varied role in a great company. The IT Support Engineer (1st Line) Role: 1st Line IT Technician role. You will support a wide range of users with a large array of IT issues. Working on the test bench fixing pcs and setting up new computers. You will be taking calls from clients, creating support tickets, fixing basic IT issues, and escalating as required. Working on up to 20 different IT tasks per day. The IT Support Engineer (1st Line): 1st line IT support experience. Microsoft 365 and SharePoint knowledge are key for this role. Good customer service skills. Qualifications are not essential but are beneficial.

3rd Line Team Leader +Permanenet opportunity +On site in Glasgow Scotland +Secuirty cleared role + 50,000 - 65,000 An opportunity is available for a 3rd Line Engineer & Team Lead to build and grow a team of support technicians that can support our customer in the delivery of training systems and the continuation of training for our armed forces personnel. We are looking for a skilled 3rd line support engineer that has team lead experience to build a new team of 2nd/3rd line technicians. If you are looking build your portfolio this will be the ideal opportunity to grow your IT knowledge and management skills. You would be expected to have good leadership & communication and be able to impart your knowledge to junior team members. To enable this a good level of experience and understanding of IT support is required. There are opportunities to skill up with self-study and training in some of our technologies that you will be expected to support. Do you want to be proud to work for a company that respects its people and is at the forefront of technology? We are looking to grow our team with committed people to provide support for our customers across the region. You will be working with remote teams based at other sites around the UK and inter team liaison and communication is an important aspect. This opportunity is a customer facing role, liaising with the key customer to provide guidance and support to ensure we are meeting our contractual expectations. You will create processes and instructions for the team to support our customers and corporate partners that will meet our KPI's/PI's. Experience required: +Knowledge of military security, Protected Document Register and Joint Service Publication's (PDR/JSP's) would be advantageous. +The successful applicant may also engage in projects further afield from time to time. You will need to maintain a high level of customer satisfaction by clarifying the customers' needs and ensure they are met whilst working within your agreed support role as defined by your line management. +In addition to leadership experience an understanding of IT support and infrastructure. Good knowledge and experience of the following technologies: NetApp Virtualisation (VMWareV-Sphere) Microsoft Server 2019 CISCO / Juniper Network, Switches McAfee ITIL Processes If you'd like to discuss this 3rd Line Team Leader role in more detail, please send your updated CV to (url removed) and I will get in touch.

3rd Line Team Leader +Permanenet opportunity +On site in Glasgow Scotland +Secuirty cleared role + 50,000 - 55,000 An opportunity is available for a 3rd Line Engineer & Team Lead to build and grow a team of support technicians that can support our customer in the delivery of training systems and the continuation of training for our armed forces personnel. We are looking for a skilled 3rd line support engineer that has team lead experience to build a new team of 2nd/3rd line technicians. If you are looking build your portfolio this will be the ideal opportunity to grow your IT knowledge and management skills. You would be expected to have good leadership & communication and be able to impart your knowledge to junior team members. To enable this a good level of experience and understanding of IT support is required. There are opportunities to skill up with self-study and training in some of our technologies that you will be expected to support. Do you want to be proud to work for a company that respects its people and is at the forefront of technology? We are looking to grow our team with committed people to provide support for our customers across the region. You will be working with remote teams based at other sites around the UK and inter team liaison and communication is an important aspect. This opportunity is a customer facing role, liaising with the key customer to provide guidance and support to ensure we are meeting our contractual expectations. You will create processes and instructions for the team to support our customers and corporate partners that will meet our KPI's/PI's. Experience required: +Knowledge of military security, Protected Document Register and Joint Service Publication's (PDR/JSP's) would be advantageous. +The successful applicant may also engage in projects further afield from time to time. You will need to maintain a high level of customer satisfaction by clarifying the customers' needs and ensure they are met whilst working within your agreed support role as defined by your line management. +In addition to leadership experience an understanding of IT support and infrastructure. Good knowledge and experience of the following technologies: NetApp Virtualisation (VMWareV-Sphere) Microsoft Server 2019 CISCO / Juniper Network, Switches McAfee ITIL Processes If you'd like to discuss this 3rd Line Team Leader role in more detail, please send your updated CV to (url removed) and I will get in touch.

Job Description: 3rd line service desk engineer (MSP) Location: Borehamwood Hours: Mon Fri - 8-5pm Duration: Permanent Salary: 40-48k DOE Role Description: This is a full-time on-site role located in Borehamwood for a 3rd Line Service Desk Engineer (MSP). As part of the service desk team, you will be responsible for providing high-level technical support for client issues that have been escalated by the 1st and 2nd Line Service Desk Engineers. You will work with a variety of technologies and join our friendly, supportive team as a key member of the Service Desk. The role involves maintaining, troubleshooting, and repairing IT infrastructure, cloud, hardware, software, and networking systems for clients. Qualifications A bachelors degree in computer science, Information Technology, or equivalent work experience Knowledge of Windows Server Platforms, Virtualisation technologies, Backup solutions, Networking technologies (LAN, WAN, and WLAN), Cloud technologies (Microsoft Azure and/or AWS), Active Directory, Remote Desktop Services, and Terminal Services Experience with operating systems including Windows Server 2012+ and Windows 10 Experience with PowerShell and scripting languages is a plus. Exceptional communication skills, with the ability to communicate technical information to non-technical individuals. Experience in an MSP environment is preferred. Relevant IT certifications such as MCSA, MCSE, CCNP, or equivalent experience is preferred. Ability to work well in a fast-paced environment, with strong problem-solving skills and the ability to work independently or as part of a team. We are looking for someone who: Has a natural aptitude for troubleshooting and problem-solving. Embraces continual change and process improvement. Can express ideas and information clearly and concisely. Plans and manages own workflow on a daily basis to ensure the achievement of KPIs Demonstrates a passion for customers and delivering service excellence. Proactively keeps up to date with technologies supported by us, including: o Firewalls o Network routing and switching o Office 365 o Enterprise Mobility & Security including Intune and Azure AD o Wireless Networking o Server hardware o Virtualisation technologies: VMware, vSphere, Zerto o MS Windows Server Hyper-V o Azure o Active Directory o Exchange and Exchange Online o SQL o Teams o SharePoint o Anti-Virus technologies including Bitdefender. You will be coming from a similar 3rd line support technician role or perhaps you've done your time as a 2nd line engineer and it's your time to take the step up. IND/LET

3rd Line IT Technician Skipton £35,000 - £50,000 + Company Car Excellent Benefits: 25 days holiday plus your birthday off, bonus scheme, company car, pension scheme, private medical insurance, healthcare and wellbeing scheme, life insurance, free parking, gym membership, and regular company events. Hours: Full-time, Monday to Friday 9 5pm - office-based with travel required An excellent opportunity for experienced and proactive 3rd Line IT Technician to join a well-established and growing IT support company based in Skipton. This is a fantastic opportunity to join a friendly and supportive team, working in a fast-paced environment where no two days are the same. As a key member of the MSP team, you ll act as an escalation point for technical issues and provide both remote and on-site support to customers. This is a varied role where you'll work across a broad tech stack, helping to deliver excellent service to a wide customer base. Key Responsibilities: Act as the final escalation point for the Service Desk team Deliver high-quality technical support and solutions to clients Oversee technical projects from start to finish Attend client sites to provide on-site support Collaborate with colleagues to meet team goals and ensure customer satisfaction Experience: Proven experience in a 3rd Line IT Support role Knowledge across: Windows Server, Azure, Exchange, Office 365, Active Directory, Networking, Firewalls, WAN, HyperV, Veeam, QNAP, Sonicwall, VoIP, and Aruba Strong communication and time management skills Ability to manage projects and work under pressure Positive, reliable, and professional attitude If you have the experience and are looking for a new challenge, apply now or contact Louise at Unity Resourcing

Are you a Senior IT Technician or Senior ICT Technician individual working within schools? Are you looking to take the next step in your career into an IT Manager or Network Manager position? Here you ll be joining a fast-growing organisation who supply outsourced IT services to the education sector. You will be working within a school and will be responsible for overseeing the management, installation, maintenance, availability and security of the curriculum and administrative ICT network, including the hardware and software infrastructure of the school s ICT network. Role: IT Manager aka Network Manager, Senior ICT Technician, School IT Support Salary: £32k - £38k base plus great benefits Location: Slough, Berkshire You will be responsible for managing school ICT support contracts, technical support, emergency cover etc. You will be able to demonstrate your background as a Senior ICT Technician within schools and will need a good working knowledge of maintaining ICT hardware and software as well as working knowledge of maintaining networks. If you thrive delivering consultative support at 2nd/3rd line level, then this is the perfect role for you. In return, you will enjoy career growth within a close-knit, friendly company who will invest in your personal development and training. What will you bring to the table? Ideally you will have experience working in a school/education environment . You ll have knowledge of switches, virtual and physical server environments and backups. Above all, you ll be friendly and versatile with the ability to communicate on all levels. We re looking for specific technical experience with the likes of Windows Server, AD, Hyper-V and cloud technologies such as Office 365/Azure. Ideally experience of upgrading a school IT System Like the sound of this? Apply now to find out more!

3rd Line Support Technician, Windows, Cloud, Woodstock, Oxfordshire to £45,000 A leading Service Provider is looking to recruit a 3rd Line Support Technician to provide outstanding support for their client of 900 users based in Woodstock, Oxfordshire and offices around the UK. This role is a mixture of 3rd Line/infrastructure support, system maintenance tasks & project work and requires the technician to be flexible, agile and resourceful. Good communication skills are essential as are an attention to detail, the quality of your work must be exceptional. Main Tasks and Competencies Working with the Service Desk team on escalated issues, support and knowledge transfer Administer and maintain client network and infrastructure and the VMware infrastructure and SANs Pro-actively build own knowledge and experience to keep up to date with existing and emerging technologies Monitor and troubleshoot server and network performance Liaise with 3rd parties in regard to logging technical queries Carry out 3rd line daily checks, reporting & resolving issues to the agreed procedure Ensure client DR systems are fully operational and business continuity plans are current and that there is secure access to key services and data from any location Research, recommend, plan and implement infrastructure system projects Take ownership of the lifecycle of customer s software as defined by the Manager, ensuring new software and its subsequence updates are fully tested before entering the production environment Proactively look at ways of making improvements in all areas of the client s IT Applies knowledge of Information Security to ensure all company and client data and systems are kept safe from threats Approaches issues in a logical manner and takes ownership through to completion Technical Skills and Qualifications Essential Security Infrastructure (Firewalls etc) Windows Desktop environments, including the latest Windows Version Windows Server (Apply online only) Microsoft Exchange Server 2013 / 2016 / Office 365 Networking LAN, VLAN s, Wi-Fi, WAN, Firewalls Virtualisation VMware / Hyper-V Understanding of Information Security best practices Understanding of ITIL best practices Good knowledge of backup and replication systems Desirable Office 365 Suite Administration Experience Knowledge of Microsoft System Centre Configuration Manager; including software/OS deployment Cloud Hosting (AWS, Azure) Experience with DR and Backups Technologies, in particular ArcServe Cloud Antivirud & Managed Networks Cloud managed telephony Cloud migration experience Microsoft Intune Cyber Essentials Plus & ISO27001

Our client is a well-established organisation based in Taunton, and we are supporting their recruitment for an IT and Web Engineer. This is a full-time, fully on site permanent role offering great opportunities! This role will be busy, providing advanced support for users regarding hardware, software, and networking issues, and collaborating with other teams to support back-end web services within the business. Key duties will include; IT Services: Provide advanced support to users for hardware, software, and networking issues. Configure, manage, and troubleshoot networking environments, including Active Directory, Azure, Office 365, network services, Windows Server administration, and VMware and Azure HCI Stack administration. Maintain IT systems in schools, ensuring secure and reliable access to IT services at all locations. Support and maintain IT hardware, including desktops, laptops, and audiovisual (AV) equipment. Provide backup support for AV requirements. Web Services: Manage and maintain internal and external back-end web services for secure functionality. Collaborate with contractors to update, fix bugs, and enhance the content management system. Administer web servers and manage security configurations and SSL certificates. Support web applications with database management to ensure data integrity. Set up API integrations between internal and external services with external partners. Additional Responsibilities: Develop internal applications with tools like Microsoft PowerApps and SharePoint to automate workflows and enhance user experience. Assist in integrating new technologies to improve the IT infrastructure. Provide training and guidance to staff on IT and web systems. Document processes and maintain technical records for consistency in support efforts. Salary up to 30000 + great benefits Qualifications/Experience A strong background in IT services, ideally to degree level or equivalent , must have GCSE English and Maths (grades A -C) or equivalent Proficiency in Microsoft networking technologies and web development/integration/hosting tools. Experience providing IT support to end users with varying levels of ability, both in person and remotely. Ability and experience of prioritising issues and problems Experience in installing, troubleshooting and maintaining a wide range of Windows & Mac devices and peripherals. Ability to prioritise and organise work effectively, work to strict deadlines and remain calm under pressure Ability to resolve complex problems using your own initiative Desirable: IT experience at technician (2nd or 3rd line) level. Experience of providing IT support in an education environment. Experience working with education-based systems (including MIS/CMS information systems) Website management.

Change your job, change your workplace, change your future We are actively building diverse teams and welcome applications from everyone Role: Customer Support Technician (Deskside MacOS) Located: Central London Package: Competitive salary, bonus, plus additional benefits About Ricoh: Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools. Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative. Enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable. Find out more about Ricoh Today What you will be doing The primary function is deskside support to the customer s end users. This encompasses Hardware, Software and system administration. Defined as providing contracted IT support to ensure that the client s staff are able to do their job in support of their organization s commercial goals i.e., access, shared resources, configuration, software installations, intranet and internet access, document management, hardware break fix and smart hands. To act upon Incidents and Service Requests assigned to you and your team in the ITSM toolset or equivalent ticketing system. To own end to end Incident and queue management, including 3rd party ticket management as well as requests for additional services hardware /software, system access, configuration, desk moves and setup, and support where IT presence is required. To engage escalation policies and procedures in order to ensure adherence to contractual SLAs. To contribute to Major Incident and emergency response for client site specific services Contribute to escalated problem resolution by providing smart hands support to the business upon request to assist with restoration of services. To identify opportunities to Shift left to allow the Service Desk to perform more complex support activities To create, review and update Knowledge Base articles and local site documentation, processes, and procedures To provide technical troubleshooting under the guidance of 3rd line resolver groups for technologies such as Infrastructure devices, Network devices, and Communication Services To be responsible for hardware asset management, stock control and regular audits, including the allocation of new starter equipment and updating Configuration Management Database. Collecting leaver equipment and updating Configuration Management Database and the fulfilment of disposal requests To deliver support for the IT on site infrastructure, including Wi-Fi and LAN access, Voice and Video Conferencing, Meeting Room Booking Systems, for audio visual conference calls meetings plus the integration of MS Teams meetings and Cisco Webex, Zoom calls and print solutions To provide event support (remote, on premise, and in 3rd party locations) You will ideally have Excellent problem-solving skills and the ability to follow instructions. To comprehend format and jargon within written technical information in the form of technical manuals and bulletins and relevant publications Possesses excellent communication skills at all levels within the customer and organization Possesses ability to work under own initiative in pressured situations to deliver the highest levels of customer satisfaction Ability to understand user requirements relating to the customers IT infrastructure. Possesses ability to make decisions independently and use good judgment when others should be involved. ITIL Foundation Desirable. Good organizer, priority driven, and able to multitask to meet service priorities. Methodical with attention to detail but prepared to meet customer expectations. Communicate effectively with good customer focus. Technical Knowledge Mac Hardware Mac OS Big Sur/Monterey/Ventura Jamf Apple Device Management Windows 10/11 Active Directory/Group Policy Microsoft Office 365 SharePoint/Collaboration toolsets Windows Deployment Service Knowledge of Industry leading switches and wireless networks, including Fibre. Laptop and Desktop PC diagnosis. Customer specific equipment, for example Tablets, Scanners, Servers, NAS We are an equal opportunities employer We are open to discussing adjustments to the recruitment process if needed. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief. Striving for inclusion and diversity isn t just the right thing to do. Diverse approaches, perspectives and experiences make us more innovative, lead to better decisions and help us better understand the needs of our customers. To empower you to bring your full identity to work, we have employee-led affinity groups in LGBTQ+, gender and ethnicity that allow members to explore issues and challenges surrounding shared identities, experiences and beliefs. Click here to learn more about life at Ricoh.

Support Analyst required for a 9-month maternity cover role, based on-site at a leading Professional Services Firm in Central London , near Covent Garden Station. This role offers up to 40k pro rata and is a fantastic opportunity to join a small, collaborative IT team of five . As the IT Support Analyst, you'll be a key part of a five-person IT team, providing essential 2nd Line Support for approximately 200 end-users . You'll collaborate closely with another Helpdesk Technician, handling a mix of business-as-usual tasks and contributing to exciting IT projects . This role is ideal for an ambitious IT professional eager to expand their skills, offering significant hands-on experience across 1st and 2nd line support , with valuable exposure to 3rd line issues and critical cyber security initiatives . What You'll Be Doing: Supporting Windows 7/10/11 environments and Office 2016/2019 / M365 Building and maintaining desktops and laptops (hardware/software) Managing core networking protocols - TCP/IP, DHCP, DNS Handling video conferencing support (Teams, Zoom) Working closely with the security team on system alerts and best practices Supporting users with mobile devices (iPhone, iPad, Android) Actively participating in infrastructure upgrade and other IT projects What You'll Need: A solid grounding in desktop support and Microsoft technologies. Strong communication and interpersonal skills, with a proactive and eager approach to learning. Bonus points for: Any knowledge of AD / M365 admin, IP telephony, Cyber Essentials, VLANs, or Mac OS. This is a fantastic opportunity to gain valuable experience in a technically rich environment , where your contributions will be genuinely valued and your skills rapidly developed. If you're ready to make a significant impact and take the next step in your IT career, apply today ! Get in touch with Langley James - The London IT Recruitment Experts .

Are you a confident IT specialist ready to take ownership of 3rd line support challenges within a forward-thinking, people-first team? If so, this 3rd Line Helpdesk Technician opportunity could be the perfect role for you! At Bluespires, we pride ourselves on doing things differently. We re committed to putting our clients, and our team, first. From managed IT support to cybersecurity and infrastructure projects, we work in partnership with our clients to deliver smart, bespoke IT solutions that truly make their businesses better. At an exciting time of growth, we re seeking a 3rd Line Helpdesk Technician to join our team in Oxfordshire. This full-time position offers a salary of up to £45,000 per annum and fantastic benefits including dedicated time to gain qualifications and certifications of your choice, company events, flexible working arrangements and more! As a 3rd Line Helpdesk Technician, your key responsibilities will include: Resolve high-level technical issues as the escalation point for the helpdesk. Prioritise and manage multiple complex tickets, meeting SLA deadlines. Deliver outstanding customer service via phone, email, and remote support. Support internal team development through training and shadowing. Maintain and configure Microsoft SaaS and modern workplace tools. Collaborate with colleagues to drive knowledge transfer and service excellence. Ky Skills & Experience: Proven experience in a busy IT helpdesk or service environment. Hands-on expertise with Microsoft technologies and Windows Server. Microsoft Certifications (Enterprise Administrator track) or equivalent practical experience. Strong troubleshooting skills with a methodical, logical approach. Excellent communication skills and a professional, customer-first attitude. Self-motivated, calm under pressure, and detail-oriented. How to Apply: If this role sounds like your next step, we d love to hear from you. Apply now and take your career forward in a role where your expertise and professional growth will be valued. Niche Recruitment is proud to be working exclusively with Bluespires on the recruitment of this position. Please get in touch with Niche Recruitment should you have any questions.

Job title: Senior Mechanical Designer Location: Cowes, Isle of Wight Salary: Up to £50,000 depending on skills and experience What you'll be doing: Working in a Senior Designer role or at that level with proven experience of using CAD software to create 2D and 3D solid modelled designs, for a wide range of products from small components to large complex sub-systems Developing conceptual designs for radar products, sub-systems and units Manage the engineering/manufacturing interface through the relevant manufacturing processes Oversee the various production/assembly practices associated with the manufacture of that equipment, identifying long-lead piece parts, working with the Manufacturing Technicians to consider manufacturing improvements and, where needed, to liaise with sub-contract manufacturers or supplier As the designs progress through the manufacturing, test, delivery and support lifecycle, the role holder will manage the Engineering Change for their area of responsibility against a robust change management process Your skills and experiences: Currently working in a Senior Designer role or at that level with proven experience Expert in the use of 2D and 3D CAD design tools, preferably Siemens NX Experience of designing to meet Environmental requirements (EMC, Shock and Vibration) Experience of design for manufacture and design for maintainability A good understanding of BS8888 Engineering Drawing standards (previously BS308) An understanding of Electrical drawing practices, creation of Circuit Diagrams and Wiring Schedules under the guidance of Electrical Engineers HNC or equivalent qualification in Mechanical Engineering Benefits: You'll receive benefits including a competitive pension scheme, enhanced annual leave allowance and a Company contributed Share Incentive Plan. You'll also have access to additional benefits such as flexible working, an employee assistance programme, Cycle2work and employee discounts - you may also be eligible for an annual incentive. The BAE Systems Radar Mechanical CAD team: The BAE Systems Radar Mechanical CAD Team provide Mechanical Computer Aided Design Services to the entire portfolio of Radar Products. Our rich radar heritage and vast experience, together with our constantly evolving technology and expertise, enable us to provide a world-class service. We provide and maintain cutting-edge radar capability, cost-effective solutions that have been proven time and again in extreme environments and harsh operational conditions. We continue to invest in the development of innovative radar technologies, pushing the boundaries of defence capability, helping our Armed Forces operate effectively in rapidly evolving complex environments and reinforcing our position as leaders in military radar. As the world has evolved, so has the way we work. Our working approach, will enable you to have flexibility with your working hours, depending on your role and location. This could include accruing hours as well as flexibility around start and finish times, ensuring you can balance life at work, on site and life at home. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks. Closing Date: 3rd June 2025 We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Job title: Senior Mechanical Designer Location: Cowes, Isle of Wight Salary: Up to £50,000 depending on skills and experience What you'll be doing: Working in a Senior Designer role or at that level with proven experience of using CAD software to create 2D and 3D solid modelled designs, for a wide range of products from small components to large complex sub-systems Developing conceptual designs for radar products, sub-systems and units Manage the engineering/manufacturing interface through the relevant manufacturing processes Oversee the various production/assembly practices associated with the manufacture of that equipment, identifying long-lead piece parts, working with the Manufacturing Technicians to consider manufacturing improvements and, where needed, to liaise with sub-contract manufacturers or supplier As the designs progress through the manufacturing, test, delivery and support lifecycle, the role holder will manage the Engineering Change for their area of responsibility against a robust change management process Your skills and experiences: Currently working in a Senior Designer role or at that level with proven experience Expert in the use of 2D and 3D CAD design tools, preferably Siemens NX Experience of designing to meet Environmental requirements (EMC, Shock and Vibration) Experience of design for manufacture and design for maintainability A good understanding of BS8888 Engineering Drawing standards (previously BS308) An understanding of Electrical drawing practices, creation of Circuit Diagrams and Wiring Schedules under the guidance of Electrical Engineers HNC or equivalent qualification in Mechanical Engineering Benefits: You'll receive benefits including a competitive pension scheme, enhanced annual leave allowance and a Company contributed Share Incentive Plan. You'll also have access to additional benefits such as flexible working, an employee assistance programme, Cycle2work and employee discounts - you may also be eligible for an annual incentive. The BAE Systems Radar Mechanical CAD team: The BAE Systems Radar Mechanical CAD Team provide Mechanical Computer Aided Design Services to the entire portfolio of Radar Products. Our rich radar heritage and vast experience, together with our constantly evolving technology and expertise, enable us to provide a world-class service. We provide and maintain cutting-edge radar capability, cost-effective solutions that have been proven time and again in extreme environments and harsh operational conditions. We continue to invest in the development of innovative radar technologies, pushing the boundaries of defence capability, helping our Armed Forces operate effectively in rapidly evolving complex environments and reinforcing our position as leaders in military radar. As the world has evolved, so has the way we work. Our working approach, will enable you to have flexibility with your working hours, depending on your role and location. This could include accruing hours as well as flexibility around start and finish times, ensuring you can balance life at work, on site and life at home. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks. Closing Date: 3rd June 2025 We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Job title: Senior Mechanical Designer Location: Cowes, Isle of Wight Salary: Up to £50,000 depending on skills and experience What you'll be doing: Working in a Senior Designer role or at that level with proven experience of using CAD software to create 2D and 3D solid modelled designs, for a wide range of products from small components to large complex sub-systems Developing conceptual designs for radar products, sub-systems and units Manage the engineering/manufacturing interface through the relevant manufacturing processes Oversee the various production/assembly practices associated with the manufacture of that equipment, identifying long-lead piece parts, working with the Manufacturing Technicians to consider manufacturing improvements and, where needed, to liaise with sub-contract manufacturers or supplier As the designs progress through the manufacturing, test, delivery and support lifecycle, the role holder will manage the Engineering Change for their area of responsibility against a robust change management process Your skills and experiences: Currently working in a Senior Designer role or at that level with proven experience Expert in the use of 2D and 3D CAD design tools, preferably Siemens NX Experience of designing to meet Environmental requirements (EMC, Shock and Vibration) Experience of design for manufacture and design for maintainability A good understanding of BS8888 Engineering Drawing standards (previously BS308) An understanding of Electrical drawing practices, creation of Circuit Diagrams and Wiring Schedules under the guidance of Electrical Engineers HNC or equivalent qualification in Mechanical Engineering Benefits: You'll receive benefits including a competitive pension scheme, enhanced annual leave allowance and a Company contributed Share Incentive Plan. You'll also have access to additional benefits such as flexible working, an employee assistance programme, Cycle2work and employee discounts - you may also be eligible for an annual incentive. The BAE Systems Radar Mechanical CAD team: The BAE Systems Radar Mechanical CAD Team provide Mechanical Computer Aided Design Services to the entire portfolio of Radar Products. Our rich radar heritage and vast experience, together with our constantly evolving technology and expertise, enable us to provide a world-class service. We provide and maintain cutting-edge radar capability, cost-effective solutions that have been proven time and again in extreme environments and harsh operational conditions. We continue to invest in the development of innovative radar technologies, pushing the boundaries of defence capability, helping our Armed Forces operate effectively in rapidly evolving complex environments and reinforcing our position as leaders in military radar. As the world has evolved, so has the way we work. Our working approach, will enable you to have flexibility with your working hours, depending on your role and location. This could include accruing hours as well as flexibility around start and finish times, ensuring you can balance life at work, on site and life at home. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks. Closing Date: 3rd June 2025 We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Job title: Senior Mechanical Designer Location: Cowes, Isle of Wight Salary: Up to £50,000 depending on skills and experience What you'll be doing: Working in a Senior Designer role or at that level with proven experience of using CAD software to create 2D and 3D solid modelled designs, for a wide range of products from small components to large complex sub-systems Developing conceptual designs for radar products, sub-systems and units Manage the engineering/manufacturing interface through the relevant manufacturing processes Oversee the various production/assembly practices associated with the manufacture of that equipment, identifying long-lead piece parts, working with the Manufacturing Technicians to consider manufacturing improvements and, where needed, to liaise with sub-contract manufacturers or supplier As the designs progress through the manufacturing, test, delivery and support lifecycle, the role holder will manage the Engineering Change for their area of responsibility against a robust change management process Your skills and experiences: Currently working in a Senior Designer role or at that level with proven experience Expert in the use of 2D and 3D CAD design tools, preferably Siemens NX Experience of designing to meet Environmental requirements (EMC, Shock and Vibration) Experience of design for manufacture and design for maintainability A good understanding of BS8888 Engineering Drawing standards (previously BS308) An understanding of Electrical drawing practices, creation of Circuit Diagrams and Wiring Schedules under the guidance of Electrical Engineers HNC or equivalent qualification in Mechanical Engineering Benefits: You'll receive benefits including a competitive pension scheme, enhanced annual leave allowance and a Company contributed Share Incentive Plan. You'll also have access to additional benefits such as flexible working, an employee assistance programme, Cycle2work and employee discounts - you may also be eligible for an annual incentive. The BAE Systems Radar Mechanical CAD team: The BAE Systems Radar Mechanical CAD Team provide Mechanical Computer Aided Design Services to the entire portfolio of Radar Products. Our rich radar heritage and vast experience, together with our constantly evolving technology and expertise, enable us to provide a world-class service. We provide and maintain cutting-edge radar capability, cost-effective solutions that have been proven time and again in extreme environments and harsh operational conditions. We continue to invest in the development of innovative radar technologies, pushing the boundaries of defence capability, helping our Armed Forces operate effectively in rapidly evolving complex environments and reinforcing our position as leaders in military radar. As the world has evolved, so has the way we work. Our working approach, will enable you to have flexibility with your working hours, depending on your role and location. This could include accruing hours as well as flexibility around start and finish times, ensuring you can balance life at work, on site and life at home. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks. Closing Date: 3rd June 2025 We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Job title: Senior Mechanical Designer Location: Cowes, Isle of Wight Salary: Up to £50,000 depending on skills and experience What you'll be doing: Working in a Senior Designer role or at that level with proven experience of using CAD software to create 2D and 3D solid modelled designs, for a wide range of products from small components to large complex sub-systems Developing conceptual designs for radar products, sub-systems and units Manage the engineering/manufacturing interface through the relevant manufacturing processes Oversee the various production/assembly practices associated with the manufacture of that equipment, identifying long-lead piece parts, working with the Manufacturing Technicians to consider manufacturing improvements and, where needed, to liaise with sub-contract manufacturers or supplier As the designs progress through the manufacturing, test, delivery and support lifecycle, the role holder will manage the Engineering Change for their area of responsibility against a robust change management process Your skills and experiences: Currently working in a Senior Designer role or at that level with proven experience Expert in the use of 2D and 3D CAD design tools, preferably Siemens NX Experience of designing to meet Environmental requirements (EMC, Shock and Vibration) Experience of design for manufacture and design for maintainability A good understanding of BS8888 Engineering Drawing standards (previously BS308) An understanding of Electrical drawing practices, creation of Circuit Diagrams and Wiring Schedules under the guidance of Electrical Engineers HNC or equivalent qualification in Mechanical Engineering Benefits: You'll receive benefits including a competitive pension scheme, enhanced annual leave allowance and a Company contributed Share Incentive Plan. You'll also have access to additional benefits such as flexible working, an employee assistance programme, Cycle2work and employee discounts - you may also be eligible for an annual incentive. The BAE Systems Radar Mechanical CAD team: The BAE Systems Radar Mechanical CAD Team provide Mechanical Computer Aided Design Services to the entire portfolio of Radar Products. Our rich radar heritage and vast experience, together with our constantly evolving technology and expertise, enable us to provide a world-class service. We provide and maintain cutting-edge radar capability, cost-effective solutions that have been proven time and again in extreme environments and harsh operational conditions. We continue to invest in the development of innovative radar technologies, pushing the boundaries of defence capability, helping our Armed Forces operate effectively in rapidly evolving complex environments and reinforcing our position as leaders in military radar. As the world has evolved, so has the way we work. Our working approach, will enable you to have flexibility with your working hours, depending on your role and location. This could include accruing hours as well as flexibility around start and finish times, ensuring you can balance life at work, on site and life at home. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks. Closing Date: 3rd June 2025 We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.