Conveyancer - New Build and Development We have a fantastic opportunity for a New Build Conveyancer to join our expanding New Build team in Kingswood . Our team has established connections with estate agents and property developers covering the South West region. We are therefore looking for someone who is engaged and confident in networking and other marketing/business development activities. Our department is highly regarded, and we frequently receive excellent reviews on Google and Review Solicitors. The role Some of the duties you can expect to be involved in are: Fee earning work Interviewing clients, taking instructions and keeping detailed file notes. Maintaining file checklists. Reviewing compliance documentation and analysing source of funds evidence for AML. Assessing quality of work undertaken. Issuing client care letters. Drafting or considering contract packages. Raising enquiries. Submitting appropriate searches. Drafting title, mortgage and search reports. Acting for mortgage lenders and dealing with lender requirements and conditions. Conducting exchanges of contracts. Agreeing form of transfer deeds, leases and raising requisitions. Completing matters on schedule. Ensuring post completion matters are dealt with in a prompt manner. Advising clients as to the progress of matters and costs. Maintaining adequate and up-to-date knowledge of the law and practice. Checking all draft documents. Giving undertakings in the approved form in conveyancing matters. Participation in marketing activities. Participate in team, departmental and office meetings. Any other reasonable duties as directed by your manager You will be expected to be able to work on a range of matters including, new build purchases, residential sales, plot sales, site acquisition and finance matters. Whilst you may not work predominantly on development site acquisition and finance matters you may be asked to work alongside our commercial property colleagues on such matters. Accounts procedures Preparation of bills of costs, completion statements, exchanging contracts and obtaining the approval of Accounts for bills. Obtaining payment on account from clients. Requesting cheques and obtaining authorised signatures. Notifying Accounts of department incoming telegraphic transfers. Preparing written requests for telegraphic transfer for authorisation. Counting money received from clients as payments in. Requesting transfer of money between client accounts and the office account. Referring amendments to cheques and bills to Partners for approval, and dealing with the related formalities. About us Barcan and Kirby is well known in the Bristol legal market both as a provider of excellent legal services for individuals and businesses, and as a progressive employer. We are committed to developing and nurturing our people, and encouraging positive wellbeing and mental health is central to our culture. We encourage open communication and foster a culture where colleagues are supported in achieving a real work/life balance. At Barcan and Kirby, we work hard to maintain a culture of kindness and friendliness, and welcome applications from individuals who fit with our values. We like to think that we do things a bit differently from other law firms. Working at Barcan and Kirby The ideal candidate Our ideal candidate will: Have previous conveyancing experience, ideally in residential new build and development. Have a Law degree; or hold a CILEx Professional Qualification (CPQ). Be IT literate and confident in using and adapting to new systems and processes. Exercise high standards of client care in a professional and pleasant manner at all times. Location and working hours Full-time (office hours are 9am - 5.15pm Monday to Friday) Part-time considered (minimum of four days) The role is based at our Kingswood office, but with the option to apply for hybrid working post-probation Belonging at Barcan and Kirby We are committed to creating and maintaining a diverse and inclusive working environment. We want you to bring your true self to work and encourage applications from anyone who embodies our values, regardless of age, ethnicity, religion, disability status, race, gender identity, sexual orientation, neurodiversity or anything else that makes you, you. _If there is anything we can do to make things more comfortable for you as part of the application process, including making a reasonable adjustment, please let us know by emailing ._ Job Types: Full-time, Permanent Pay: £40,000.00-£45,000.00 per year Work Location: In person
Jan 17, 2026
Full time
Conveyancer - New Build and Development We have a fantastic opportunity for a New Build Conveyancer to join our expanding New Build team in Kingswood . Our team has established connections with estate agents and property developers covering the South West region. We are therefore looking for someone who is engaged and confident in networking and other marketing/business development activities. Our department is highly regarded, and we frequently receive excellent reviews on Google and Review Solicitors. The role Some of the duties you can expect to be involved in are: Fee earning work Interviewing clients, taking instructions and keeping detailed file notes. Maintaining file checklists. Reviewing compliance documentation and analysing source of funds evidence for AML. Assessing quality of work undertaken. Issuing client care letters. Drafting or considering contract packages. Raising enquiries. Submitting appropriate searches. Drafting title, mortgage and search reports. Acting for mortgage lenders and dealing with lender requirements and conditions. Conducting exchanges of contracts. Agreeing form of transfer deeds, leases and raising requisitions. Completing matters on schedule. Ensuring post completion matters are dealt with in a prompt manner. Advising clients as to the progress of matters and costs. Maintaining adequate and up-to-date knowledge of the law and practice. Checking all draft documents. Giving undertakings in the approved form in conveyancing matters. Participation in marketing activities. Participate in team, departmental and office meetings. Any other reasonable duties as directed by your manager You will be expected to be able to work on a range of matters including, new build purchases, residential sales, plot sales, site acquisition and finance matters. Whilst you may not work predominantly on development site acquisition and finance matters you may be asked to work alongside our commercial property colleagues on such matters. Accounts procedures Preparation of bills of costs, completion statements, exchanging contracts and obtaining the approval of Accounts for bills. Obtaining payment on account from clients. Requesting cheques and obtaining authorised signatures. Notifying Accounts of department incoming telegraphic transfers. Preparing written requests for telegraphic transfer for authorisation. Counting money received from clients as payments in. Requesting transfer of money between client accounts and the office account. Referring amendments to cheques and bills to Partners for approval, and dealing with the related formalities. About us Barcan and Kirby is well known in the Bristol legal market both as a provider of excellent legal services for individuals and businesses, and as a progressive employer. We are committed to developing and nurturing our people, and encouraging positive wellbeing and mental health is central to our culture. We encourage open communication and foster a culture where colleagues are supported in achieving a real work/life balance. At Barcan and Kirby, we work hard to maintain a culture of kindness and friendliness, and welcome applications from individuals who fit with our values. We like to think that we do things a bit differently from other law firms. Working at Barcan and Kirby The ideal candidate Our ideal candidate will: Have previous conveyancing experience, ideally in residential new build and development. Have a Law degree; or hold a CILEx Professional Qualification (CPQ). Be IT literate and confident in using and adapting to new systems and processes. Exercise high standards of client care in a professional and pleasant manner at all times. Location and working hours Full-time (office hours are 9am - 5.15pm Monday to Friday) Part-time considered (minimum of four days) The role is based at our Kingswood office, but with the option to apply for hybrid working post-probation Belonging at Barcan and Kirby We are committed to creating and maintaining a diverse and inclusive working environment. We want you to bring your true self to work and encourage applications from anyone who embodies our values, regardless of age, ethnicity, religion, disability status, race, gender identity, sexual orientation, neurodiversity or anything else that makes you, you. _If there is anything we can do to make things more comfortable for you as part of the application process, including making a reasonable adjustment, please let us know by emailing ._ Job Types: Full-time, Permanent Pay: £40,000.00-£45,000.00 per year Work Location: In person
Print Account Manager Full-Time - Permanent Monday to Friday Office Hours Basic Salary: £30,000.00 to £40,000.00 Per Annum Location: Markfield, Leicestershire Benefits: 25 Days annual leave entitlement plus bank holidays, Pension, Death in service Training and support, FREE Parking and clear career path and development opportunities, Due to further expansion plans, our market leading client is seeking click apply for full job details
Jan 17, 2026
Full time
Print Account Manager Full-Time - Permanent Monday to Friday Office Hours Basic Salary: £30,000.00 to £40,000.00 Per Annum Location: Markfield, Leicestershire Benefits: 25 Days annual leave entitlement plus bank holidays, Pension, Death in service Training and support, FREE Parking and clear career path and development opportunities, Due to further expansion plans, our market leading client is seeking click apply for full job details
Job Application for Marketing Associate, EMEA at Man Group London About Man Group Man Group is a global alternative investment management firm focused on pursuing outperformance for sophisticated clients via our Systematic, Discretionary and Solutions offerings. Powered by talent and advanced technology, our single and multi manager investment strategies are underpinned by deep research and span public and private markets, across all major asset classes, with a significant focus on alternatives. Man Group takes a partnership approach to working with clients, establishing deep connections and creating tailored solutions to meet their investment goals and those of the millions of retirees and savers they represent. Headquartered in London, we manage $213.9 billion and operate across multiple offices globally. Man Group plc is listed on the London Stock Exchange under the ticker EMG.LN and is a constituent of the FTSE 250 Index. Further information can be found at As at 30 September 2025 The Marketing Associate role sits within Man Group's Global Channel team and reports into the EMEA Marketing lead for UK Institutional, UK Wealth, Iberia and Latam. The Marketing Associate role is key in the execution of our regional marketing strategy mainly in the UK, supporting across other EMEA regions. The role will be instrumental in the execution of the regional strategy, positioning and promoting the firm's reputation, branding, investment capabilities and products in focus regions across both the institutional and wealth channels. Activities include running and promoting our webinars, delivering email campaigns (both organic and paid), managing own client events and third party sponsorships across the region, and executing paid amplification activities to support the broader global marketing campaigns. As a Marketing Associate you will be responsible for the efficient delivery and execution of the marketing strategy, as well as assessing its effectiveness and recommending optimizations as relevant. This position will work in very close collaboration with colleagues in Sales, Relationship Management, Investment Management as well as across our global marketing team. As a candidate for this role, you are expected to bring UK regional knowledge and experience in working with different investor types, investment strategies and multiple marketing disciplines. Knowledge of other EMEA regions, e.g. DACH is preferred. Responsibilities Lead the execution of marketing plans to both improve awareness and adoption of our capabilities and products in the UK market; specifically, with wealth managers, IFAs, pension schemes, institutional investors and family offices. Support the marketing activities across other EMEA regions where needed, especially DACH Leverage internal and external sources to gather product, channel and competitor insights with the goal of providing recommendations to drive distribution and market share. Develop and maintain broad knowledge of competitive offerings, market trends and industry developments specific to the business area. Demonstrate initiative and creativity in proactively recommending and implementing marketing solutions. Manage budget and internal resources effective with focus on activities that will have the greatest impact. Employ a data driven approach and communicate progress and lessons learned to internal stakeholders. Work with PR/corporate communications to ensure channel alignment and implementation of messages in a timely and effective manner. Technical Competencies At least 3 years' experience in institutional and/or intermediary marketing within the investment management industry, a portion of which should include direct management, development, and execution of marketing communication plans and initiatives. Demonstrated success executing channel marketing initiatives that increase brand awareness and sales. Strong written and oral communication and presentation skills in English and preferably one other EU language (e.g. German) Excellent project management/organizational skills, including ability to multi task, be consistently responsive, and manage changing priorities while meeting often tight deadlines. Proven ability to interact effectively and professionally with creative teams, senior executives, internal business partners, external clients and external vendors. Demonstrate initiative, resourcefulness, and creativity; continuously seek out ways to improve upon and elevate effective marketing strategies. Passion for working in a creative and collaborative environment. Experience of working as a part of a global team where team members are based in multiple global offices. Understanding of the marketplace - Including regulatory and legislative landscape. Fluency in German and/or any other European languages would be a strong advantage. Inclusion, Work Life Balance and Benefits at Man Group You'll thrive in our working environment that champions equality of opportunity. Your unique perspective will contribute to our success, joining a workplace where inclusion is fundamental and deeply embedded in our culture and values. Through our external and internal initiatives, partnerships and programmes, you'll find opportunities to grow, develop your talents, and help foster an inclusive environment for all across our firm and industry. Learn more at YOU'VE got opportunities to make a difference through our charitable and global initiatives, while advancing your career through professional development, and with flexible working arrangements available too. Like all our people, you'll receive two annual 'Mankind' days of paid leave for community volunteering. Our comprehensive benefits package includes competitive holiday entitlements, pension/401k, life and long term disability coverage, group sick pay, enhanced parental leave and long service leave. Depending on your location, you may also enjoy additional benefits such as private medical coverage, discounted gym membership options and pet insurance. Equal Employment Opportunity Policy Man Group provides equal employment opportunities to all applicants and all employees without regard to race, color, creed, national origin, ancestry, religion, disability, sex, gender identity and expression, marital status, sexual orientation, military or veteran status, age or any other legally protected category or status in accordance with applicable federal, state and local laws. Man Group is a Disability Confident Committed employer; if you require help or information on reasonable adjustments as you apply for roles with us, please contact .
Jan 17, 2026
Full time
Job Application for Marketing Associate, EMEA at Man Group London About Man Group Man Group is a global alternative investment management firm focused on pursuing outperformance for sophisticated clients via our Systematic, Discretionary and Solutions offerings. Powered by talent and advanced technology, our single and multi manager investment strategies are underpinned by deep research and span public and private markets, across all major asset classes, with a significant focus on alternatives. Man Group takes a partnership approach to working with clients, establishing deep connections and creating tailored solutions to meet their investment goals and those of the millions of retirees and savers they represent. Headquartered in London, we manage $213.9 billion and operate across multiple offices globally. Man Group plc is listed on the London Stock Exchange under the ticker EMG.LN and is a constituent of the FTSE 250 Index. Further information can be found at As at 30 September 2025 The Marketing Associate role sits within Man Group's Global Channel team and reports into the EMEA Marketing lead for UK Institutional, UK Wealth, Iberia and Latam. The Marketing Associate role is key in the execution of our regional marketing strategy mainly in the UK, supporting across other EMEA regions. The role will be instrumental in the execution of the regional strategy, positioning and promoting the firm's reputation, branding, investment capabilities and products in focus regions across both the institutional and wealth channels. Activities include running and promoting our webinars, delivering email campaigns (both organic and paid), managing own client events and third party sponsorships across the region, and executing paid amplification activities to support the broader global marketing campaigns. As a Marketing Associate you will be responsible for the efficient delivery and execution of the marketing strategy, as well as assessing its effectiveness and recommending optimizations as relevant. This position will work in very close collaboration with colleagues in Sales, Relationship Management, Investment Management as well as across our global marketing team. As a candidate for this role, you are expected to bring UK regional knowledge and experience in working with different investor types, investment strategies and multiple marketing disciplines. Knowledge of other EMEA regions, e.g. DACH is preferred. Responsibilities Lead the execution of marketing plans to both improve awareness and adoption of our capabilities and products in the UK market; specifically, with wealth managers, IFAs, pension schemes, institutional investors and family offices. Support the marketing activities across other EMEA regions where needed, especially DACH Leverage internal and external sources to gather product, channel and competitor insights with the goal of providing recommendations to drive distribution and market share. Develop and maintain broad knowledge of competitive offerings, market trends and industry developments specific to the business area. Demonstrate initiative and creativity in proactively recommending and implementing marketing solutions. Manage budget and internal resources effective with focus on activities that will have the greatest impact. Employ a data driven approach and communicate progress and lessons learned to internal stakeholders. Work with PR/corporate communications to ensure channel alignment and implementation of messages in a timely and effective manner. Technical Competencies At least 3 years' experience in institutional and/or intermediary marketing within the investment management industry, a portion of which should include direct management, development, and execution of marketing communication plans and initiatives. Demonstrated success executing channel marketing initiatives that increase brand awareness and sales. Strong written and oral communication and presentation skills in English and preferably one other EU language (e.g. German) Excellent project management/organizational skills, including ability to multi task, be consistently responsive, and manage changing priorities while meeting often tight deadlines. Proven ability to interact effectively and professionally with creative teams, senior executives, internal business partners, external clients and external vendors. Demonstrate initiative, resourcefulness, and creativity; continuously seek out ways to improve upon and elevate effective marketing strategies. Passion for working in a creative and collaborative environment. Experience of working as a part of a global team where team members are based in multiple global offices. Understanding of the marketplace - Including regulatory and legislative landscape. Fluency in German and/or any other European languages would be a strong advantage. Inclusion, Work Life Balance and Benefits at Man Group You'll thrive in our working environment that champions equality of opportunity. Your unique perspective will contribute to our success, joining a workplace where inclusion is fundamental and deeply embedded in our culture and values. Through our external and internal initiatives, partnerships and programmes, you'll find opportunities to grow, develop your talents, and help foster an inclusive environment for all across our firm and industry. Learn more at YOU'VE got opportunities to make a difference through our charitable and global initiatives, while advancing your career through professional development, and with flexible working arrangements available too. Like all our people, you'll receive two annual 'Mankind' days of paid leave for community volunteering. Our comprehensive benefits package includes competitive holiday entitlements, pension/401k, life and long term disability coverage, group sick pay, enhanced parental leave and long service leave. Depending on your location, you may also enjoy additional benefits such as private medical coverage, discounted gym membership options and pet insurance. Equal Employment Opportunity Policy Man Group provides equal employment opportunities to all applicants and all employees without regard to race, color, creed, national origin, ancestry, religion, disability, sex, gender identity and expression, marital status, sexual orientation, military or veteran status, age or any other legally protected category or status in accordance with applicable federal, state and local laws. Man Group is a Disability Confident Committed employer; if you require help or information on reasonable adjustments as you apply for roles with us, please contact .
Account Manager Fast Scaling Brand Manchester £ DOE The Opportunity: I'm partnering with one of the most exciting brands in the world right now. Fiercely entrepreneurial, culturally fluent, and quietly redefining what modern retail actually looks like. With a very small but hugely successful portfolio of physical stores, the rest of the business is driven almost entirely through TikTok, Instagr click apply for full job details
Jan 17, 2026
Full time
Account Manager Fast Scaling Brand Manchester £ DOE The Opportunity: I'm partnering with one of the most exciting brands in the world right now. Fiercely entrepreneurial, culturally fluent, and quietly redefining what modern retail actually looks like. With a very small but hugely successful portfolio of physical stores, the rest of the business is driven almost entirely through TikTok, Instagr click apply for full job details
This Business Development Manager- Energy 12 month FTC role sits within a world leading innovative global law firm. You will be the senior strategic adviser to the leading Energy sector specialists within the firm. You will also work in a high performing business development team focused on the sector approach for the firm and driving revenue opportunities through sector strategy click apply for full job details
Jan 17, 2026
Contractor
This Business Development Manager- Energy 12 month FTC role sits within a world leading innovative global law firm. You will be the senior strategic adviser to the leading Energy sector specialists within the firm. You will also work in a high performing business development team focused on the sector approach for the firm and driving revenue opportunities through sector strategy click apply for full job details
We are growing! We've invested in new premises. Now we need an experienced Sales Manager / Business Development Manager from a chemical products sales background to drive things forward. We're a manufacturer of own label chemical products to a diverse range of industries (cleaning, hygiene, janitorial, industrial, automotive) looking to drive sales via strong account management, networking and fol click apply for full job details
Jan 17, 2026
Full time
We are growing! We've invested in new premises. Now we need an experienced Sales Manager / Business Development Manager from a chemical products sales background to drive things forward. We're a manufacturer of own label chemical products to a diverse range of industries (cleaning, hygiene, janitorial, industrial, automotive) looking to drive sales via strong account management, networking and fol click apply for full job details
Area Sales Manager South - Renewables Selling renewable products into Housebuilders, Developers, Specifiers, Contractors and end users. Award winning leading brand and manufacturer with a team-based company culture. Opportunities for training and career advancement. Supportive Team Environment The Role: Lucrative bonus package as this area has huge potential a nd they already have an established custome click apply for full job details
Jan 17, 2026
Full time
Area Sales Manager South - Renewables Selling renewable products into Housebuilders, Developers, Specifiers, Contractors and end users. Award winning leading brand and manufacturer with a team-based company culture. Opportunities for training and career advancement. Supportive Team Environment The Role: Lucrative bonus package as this area has huge potential a nd they already have an established custome click apply for full job details
Highgrove Recruitment Group Limited
Cranleigh, Surrey
This position provides a dedicated external sales resource to support pump design, installation, and service businesses. The role is focused on meeting customer requirements for the design, installation, and maintenance of sewage and surface water pumping equipment across the United Kingdom. The role contributes to the day-to-day operation of the business and the development of sales strategies aim click apply for full job details
Jan 17, 2026
Full time
This position provides a dedicated external sales resource to support pump design, installation, and service businesses. The role is focused on meeting customer requirements for the design, installation, and maintenance of sewage and surface water pumping equipment across the United Kingdom. The role contributes to the day-to-day operation of the business and the development of sales strategies aim click apply for full job details
Overview As a Customer Success Manager at Bellrock Technologies, you will be a trusted partner to our customers-ensuring they realise maximum value from our SaaS platforms. You'll manage a portfolio of accounts, build strong relationships, and help customers adopt and optimise their use of Concerto, Mobiess, Wiggledesk, and future offerings. You'll work closely with cross-functional teams including Product, Enablement, Support, and Sales to deliver a seamless customer experience. You'll also play a key role in driving engagement with our new Customer Community platform and contributing to the continuous improvement of our customer success practices. Responsibilities Customer Relationship Management Own and nurture relationships with a portfolio of customers, acting as their primary point of contact. Understand customer goals and align product usage to deliver measurable outcomes. Conduct regular MBRs and QBRs to review performance, surface opportunities, and maintain strategic alignment. Become a subject matter expert in Bellrock Technologies' product suite. Guide customers through best practices, use cases, and product capabilities. Identify customer training needs and collaborate with the Product Enablement Manager to ensure delivery. Customer Community & Engagement Support the launch and growth of the Customer Community platform. Encourage customer participation, share insights, and help build a vibrant peer-to-peer support environment. Deliver best practice workshops and product health checks to drive adoption and value. Communication & Advocacy Contribute to customer communications including release notes, webinars, and community updates. Capture and share customer feedback to inform product development and service improvements. Advocate for customer needs internally and help prioritise enhancements that drive impact. Retention & Growth Monitor customer health and proactively address risks to satisfaction or renewal. Identify and support upsell opportunities in collaboration with the Sales team. Help reduce churn and increase customer lifetime value. Skills & experience 3+ years in a SaaS customer-facing role (Customer Success, Account Management, or similar). Strong relationship-building and communication skills. Experience using CRM tools (preferably HubSpot) and customer success platforms. Ability to analyse customer data and translate insights into action. Familiarity with IWMS or CAFM platforms is a plus. Bachelor's degree in Business, Marketing, Computer Science, or a related field. Customer obsessed and outcome driven. Confident communicator and active listener. Organised and able to manage multiple priorities. Curious, proactive, and eager to learn. Collaborative team player who thrives in a fast-paced environment. Benefits and Perks 25 days annual leave plus bank holidays + 1 additional day as a thank you (enjoy it, it's on us) Salary exchange pension scheme Life cover Paid sick leave Health Assured employee assistance and wellness program Enhanced maternity, paternity and adoption leave Salary sacrifice schemes: Cycle to work Private medical insurance Holiday purchase scheme of additional 5 days per year Offers and discount scheme designed to save money on everyday shopping and essentials MotorSave Scheme Refer a friend Liftshare Virtual GP Free on-site parking At , our philosophy is simple: always deliver the right model for our clients. Whether that means leveraging our in house teams or trusted supply chain partners, we focus on harnessing the power of the digital world to reduce cost and risk while enhancing the customer experience. One way we achieve this is through our IDEA model- Integrated Digital Estates Assets . This framework helps clients assess the maturity of their Facilities Management and property processes, ensuring we implement the most effective delivery model for their needs. By combining deep subject matter expertise, supply chain management, and world class technology, we partner with ambitious organisations to unlock the full value of their estates. Our approach empowers clients to sharpen their competitive advantage while driving efficiency, reducing costs, and managing risk more effectively.
Jan 17, 2026
Full time
Overview As a Customer Success Manager at Bellrock Technologies, you will be a trusted partner to our customers-ensuring they realise maximum value from our SaaS platforms. You'll manage a portfolio of accounts, build strong relationships, and help customers adopt and optimise their use of Concerto, Mobiess, Wiggledesk, and future offerings. You'll work closely with cross-functional teams including Product, Enablement, Support, and Sales to deliver a seamless customer experience. You'll also play a key role in driving engagement with our new Customer Community platform and contributing to the continuous improvement of our customer success practices. Responsibilities Customer Relationship Management Own and nurture relationships with a portfolio of customers, acting as their primary point of contact. Understand customer goals and align product usage to deliver measurable outcomes. Conduct regular MBRs and QBRs to review performance, surface opportunities, and maintain strategic alignment. Become a subject matter expert in Bellrock Technologies' product suite. Guide customers through best practices, use cases, and product capabilities. Identify customer training needs and collaborate with the Product Enablement Manager to ensure delivery. Customer Community & Engagement Support the launch and growth of the Customer Community platform. Encourage customer participation, share insights, and help build a vibrant peer-to-peer support environment. Deliver best practice workshops and product health checks to drive adoption and value. Communication & Advocacy Contribute to customer communications including release notes, webinars, and community updates. Capture and share customer feedback to inform product development and service improvements. Advocate for customer needs internally and help prioritise enhancements that drive impact. Retention & Growth Monitor customer health and proactively address risks to satisfaction or renewal. Identify and support upsell opportunities in collaboration with the Sales team. Help reduce churn and increase customer lifetime value. Skills & experience 3+ years in a SaaS customer-facing role (Customer Success, Account Management, or similar). Strong relationship-building and communication skills. Experience using CRM tools (preferably HubSpot) and customer success platforms. Ability to analyse customer data and translate insights into action. Familiarity with IWMS or CAFM platforms is a plus. Bachelor's degree in Business, Marketing, Computer Science, or a related field. Customer obsessed and outcome driven. Confident communicator and active listener. Organised and able to manage multiple priorities. Curious, proactive, and eager to learn. Collaborative team player who thrives in a fast-paced environment. Benefits and Perks 25 days annual leave plus bank holidays + 1 additional day as a thank you (enjoy it, it's on us) Salary exchange pension scheme Life cover Paid sick leave Health Assured employee assistance and wellness program Enhanced maternity, paternity and adoption leave Salary sacrifice schemes: Cycle to work Private medical insurance Holiday purchase scheme of additional 5 days per year Offers and discount scheme designed to save money on everyday shopping and essentials MotorSave Scheme Refer a friend Liftshare Virtual GP Free on-site parking At , our philosophy is simple: always deliver the right model for our clients. Whether that means leveraging our in house teams or trusted supply chain partners, we focus on harnessing the power of the digital world to reduce cost and risk while enhancing the customer experience. One way we achieve this is through our IDEA model- Integrated Digital Estates Assets . This framework helps clients assess the maturity of their Facilities Management and property processes, ensuring we implement the most effective delivery model for their needs. By combining deep subject matter expertise, supply chain management, and world class technology, we partner with ambitious organisations to unlock the full value of their estates. Our approach empowers clients to sharpen their competitive advantage while driving efficiency, reducing costs, and managing risk more effectively.
Opus Enterprise Ltd T/A Real Recruitment
Bristol, Somerset
Real Recruitment are supporting our client to recruit a B2B Sales Account Manager to join their energetic and collaborative team based inBradley Stoke, Bristol (BS32) on a full time, permanent,hybrid workingbasis (following training) This is a blend of office working and working from home available - Therefore you will be within commutable distance of the office in Bristol click apply for full job details
Jan 17, 2026
Full time
Real Recruitment are supporting our client to recruit a B2B Sales Account Manager to join their energetic and collaborative team based inBradley Stoke, Bristol (BS32) on a full time, permanent,hybrid workingbasis (following training) This is a blend of office working and working from home available - Therefore you will be within commutable distance of the office in Bristol click apply for full job details
Junior Sales & Account Manager £40,000 - £45,000 + Bonus + Training + Flexible Working + Company Benefits Basingstoke Do you have B2B sales experience within an engineering/ automotive environment? Are you looking to take the next step in your career with a global manufacturer where you will work with OEMS and manage key accounts? This is an excellent opportunity to join a well-established, growing click apply for full job details
Jan 17, 2026
Full time
Junior Sales & Account Manager £40,000 - £45,000 + Bonus + Training + Flexible Working + Company Benefits Basingstoke Do you have B2B sales experience within an engineering/ automotive environment? Are you looking to take the next step in your career with a global manufacturer where you will work with OEMS and manage key accounts? This is an excellent opportunity to join a well-established, growing click apply for full job details
AboutBoldspace& Boldstream Boldspaceis a 6-year-old full-service brand and communications agency that has seen year-on-year growth since launch. From day one, we have builtBoldstream , our flagship data & analytics platform that empowers brands to measure and act on the real-time impact of their communications. As we continue to advance in a new phase of AI-native growth on Boldstream, investing heavily in agentic workflows, retrieval-augmented insights, and intelligent automation across reporting and analytics, we are seeking a Customer Success Manager to play a leading part in the future of the product & platform. The Role We are looking for a proactive,commercially-mindedCustomer Success Managerto own client relationships acrossBoldStream and ensure customerstruly understandandrealisethe value of our the platform. You will sit at the heart of product adoption, partnering closely with marketing, analytics,productand operations teams. Your mission is to turn satisfied clients into advocates, driverenewalsand expansion, and help shape the evolution ofBoldstreamthrough customer insight. Serve as the main point of contact forBoldStream customers, ensuring seamless onboarding,adoptionand ongoing success Develop a deep understanding of clients' marketing, data andcommunications objectivesand translate them into actionable platform usage strategies Track platform performance and usage health; proactivelyidentifyopportunities to increase value and retention Deliver training,workshopsand product demos to empower client teams Own renewal, upsell conversations andidentifygrowth opportunities Capture,prioritiseand communicate customer feedback to influence product roadmap and feature development Collaborate with internal delivery teams to ensure alignment between analytics operations and client expectations In time, maintainaccurateaccount records and reporting on KPIs such as NRR, churn and engagement metrics Skills & Experience 4+ years in Customer Success or Account Management role within SaaS, marketing technology, analytics or agency environment Strong understanding of marketing, brand communications or performance measurement Excellent communication and presentation skills set, as well as confident stakeholder engagement at senior levels Comfortanalysingdata insights and building compelling value stories for clients Tech-savvy and curious,quick to learn new tools and workflows A collaborative team player with bias for action, ownership and improvement Nice to Have Experience with AI-enabled platforms, datavisualisationtools, or marketing analytics Knowledge of integrations,automationor API-driven workflows Experience in a fast-growing startup or agency environment What We Offer Opportunity to directly influence the future of a fast-scaling AI-native analytics productin the marketing space. Hybrid working within an existing vibrant agency culture and ambitious growth vision Clear path for professional development and leadership progression Exposure across brand,marketingand innovation disciplines Pensions: a 5% employer contribution. Private Healthcare: Vitality Holiday: unlimited holiday (including all UK public holidays) - we trust our staff to take the time they need and still excel in their jobs - and days off for birthdays and moving house are guaranteed! Flexible working Socials: team socials regularly, chosen by the team. Team retreats: time to get to know each other away from the office. Bonus: transparent bonus structure where you can receive a % of base salary based on personal and company performance. Supporting good causes: we contribute some of our outperformance to charitable causes which the team help choose. Wellness: time within working hours every week for those that want or need it. Monthly benefits budget: £50 per month, every month, to spend on whatever you want - from a home delivered vegetable box and discounted gym memberships, to mental health support and professional coaching. A CARBON NEUTRAL BUSINESS Boldspace measures its performance on profit, people and planet combined. From day one, we will offset your carbon footprint entirely. The cost of this is covered 100% by the company.
Jan 17, 2026
Full time
AboutBoldspace& Boldstream Boldspaceis a 6-year-old full-service brand and communications agency that has seen year-on-year growth since launch. From day one, we have builtBoldstream , our flagship data & analytics platform that empowers brands to measure and act on the real-time impact of their communications. As we continue to advance in a new phase of AI-native growth on Boldstream, investing heavily in agentic workflows, retrieval-augmented insights, and intelligent automation across reporting and analytics, we are seeking a Customer Success Manager to play a leading part in the future of the product & platform. The Role We are looking for a proactive,commercially-mindedCustomer Success Managerto own client relationships acrossBoldStream and ensure customerstruly understandandrealisethe value of our the platform. You will sit at the heart of product adoption, partnering closely with marketing, analytics,productand operations teams. Your mission is to turn satisfied clients into advocates, driverenewalsand expansion, and help shape the evolution ofBoldstreamthrough customer insight. Serve as the main point of contact forBoldStream customers, ensuring seamless onboarding,adoptionand ongoing success Develop a deep understanding of clients' marketing, data andcommunications objectivesand translate them into actionable platform usage strategies Track platform performance and usage health; proactivelyidentifyopportunities to increase value and retention Deliver training,workshopsand product demos to empower client teams Own renewal, upsell conversations andidentifygrowth opportunities Capture,prioritiseand communicate customer feedback to influence product roadmap and feature development Collaborate with internal delivery teams to ensure alignment between analytics operations and client expectations In time, maintainaccurateaccount records and reporting on KPIs such as NRR, churn and engagement metrics Skills & Experience 4+ years in Customer Success or Account Management role within SaaS, marketing technology, analytics or agency environment Strong understanding of marketing, brand communications or performance measurement Excellent communication and presentation skills set, as well as confident stakeholder engagement at senior levels Comfortanalysingdata insights and building compelling value stories for clients Tech-savvy and curious,quick to learn new tools and workflows A collaborative team player with bias for action, ownership and improvement Nice to Have Experience with AI-enabled platforms, datavisualisationtools, or marketing analytics Knowledge of integrations,automationor API-driven workflows Experience in a fast-growing startup or agency environment What We Offer Opportunity to directly influence the future of a fast-scaling AI-native analytics productin the marketing space. Hybrid working within an existing vibrant agency culture and ambitious growth vision Clear path for professional development and leadership progression Exposure across brand,marketingand innovation disciplines Pensions: a 5% employer contribution. Private Healthcare: Vitality Holiday: unlimited holiday (including all UK public holidays) - we trust our staff to take the time they need and still excel in their jobs - and days off for birthdays and moving house are guaranteed! Flexible working Socials: team socials regularly, chosen by the team. Team retreats: time to get to know each other away from the office. Bonus: transparent bonus structure where you can receive a % of base salary based on personal and company performance. Supporting good causes: we contribute some of our outperformance to charitable causes which the team help choose. Wellness: time within working hours every week for those that want or need it. Monthly benefits budget: £50 per month, every month, to spend on whatever you want - from a home delivered vegetable box and discounted gym memberships, to mental health support and professional coaching. A CARBON NEUTRAL BUSINESS Boldspace measures its performance on profit, people and planet combined. From day one, we will offset your carbon footprint entirely. The cost of this is covered 100% by the company.
Regional Sales Manager - Yorkshire & East territory Territory: NE, DH, SR, DL, TS, HG, YO, LS, WF, S, DN, HU, LN This Regional Sales Manager role is a field-based position responsible for driving sales growth across the Yorkshire & East territory. The role focuses on managing existing relationships with plumbing merchants and installers while identifying and developing new business opportunities click apply for full job details
Jan 17, 2026
Full time
Regional Sales Manager - Yorkshire & East territory Territory: NE, DH, SR, DL, TS, HG, YO, LS, WF, S, DN, HU, LN This Regional Sales Manager role is a field-based position responsible for driving sales growth across the Yorkshire & East territory. The role focuses on managing existing relationships with plumbing merchants and installers while identifying and developing new business opportunities click apply for full job details
Hello, we're ScreenCloud! Founded in 2015 and with 10,000+ customers around the globe, ScreenCloud is a cloud-based SaaS company, employing over 100 people in our Bangkok, Belfast, LA, Charlotte and London hubs. At ScreenCloud, we're hard at work helping businesses to make stronger connections at scale, and with those who are most important to them; their employees & their customers. By using the screens on their walls & the content in their systems, we enable the sales, productivity & engagement that keep our customers' businesses thriving. We're very proud of our product and we're also incredibly proud of our people. It's our 'ScreenClouders' and the culture they nurture that will take us where other companies just can't go. So if you're someone looking to join a team of talented individuals, apply below! The Role We are looking for a confident, organized, and tech-savvy Enterprise Customer Success Manager to join our team and lead strategic relationships across our highest-value, Enterprise-tier accounts. You'll play a critical role in ensuring our customers achieve long-term success with ScreenCloud by driving value, increasing adoption, and leading renewal and expansion strategies. This is a highly cross-functional and commercially-aware role that blends strategic account management with a strong focus on customer outcomes. You'll serve as a trusted advisor to your customers while partnering internally to improve product, process, and the overall customer experience. Responsibilities Own the retention, renewal, and churn/contraction targets for a high-value Enterprise-tier book of business Act as a strategic advisor to assigned customers, driving product adoption, value realisation, and long-term partnership Proactively identify and mitigate risks while surfacing expansion opportunities aligned to customer goals Lead renewal conversations end-to-end, partnering with Account Managers or Commercial counterparts as needed Collaborate cross-functionally with Sales, Product, Marketing, Solutions Engineering, and Support to champion customer needs Represent the customer voice in internal discussions, helping shape roadmap priorities and service improvements Travel as needed to support onboarding milestones, onsite strategy sessions, and executive business reviews Mentor junior CSMs by sharing best practices, providing guidance, and helping up-level team performance Contribute to internal initiatives that improve CS processes, tools, and team collaboration Maintain high-quality documentation and account planning to ensure visibility and continuity across the organisation Requirements Proven experience as an Enterprise Customer Success Manager, Account Manager, or in another strategic customer-facing role, preferably within a SaaS environment Excellent listening, negotiation, and presentation skills, with the ability to influence at all levels - including executive and C-level stakeholders Strong verbal and written communication skills, capable of tailoring messaging to both technical and non-technical audiences Demonstrated success in managing customer lifecycles - from onboarding and adoption to renewal and expansion Comfortable analysing and working with large data sets to inform decisions and communicate customer health, value, and risk Strong commercial acumen and a proven ability to drive retention and expansion outcomes Experience with CRM and Customer Success platforms (e.g., Salesforce, Vitally, Gainsight, ChurnZero, etc.) Highly organised with excellent attention to detail, able to manage multiple priorities across a dynamic book of business A collaborative mindset with experience working cross-functionally with Sales, Product, Support, and Marketing Self-starter with a proactive, solutions-oriented approach and a passion for customer success and continuous improvement Interview Process and Experience Don't meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At ScreenCloud, we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles! If you require any reasonable adjustments, please let our friendly recruitment team know. Key Info Typical Process: Intro to ScreenCloud - Meet the Hiring Manager - Challenge - Final Hybrid Friendly Working: 2-3 days in Office Flexi-Hours: We don't follow the strict 9-5 here, we trust you to execute your role to the highest standard whilst being able to make time for the things you love! Benefits Take the Time You Need - Unlimited paid time off to rest, recharge, or explore. Hybrid-First Flexibility - A blend of in-office collaboration and remote freedom Work From Anywhere - Up to one month a year to work remotely from any location in the world Home Office Boost - Stipend to set up your ideal remote workspace. Flexible Hours - Work when you're most productive with our flex-time approach Future You, Funded - Pensions provided by The People's Pension Family First - Generous, enhanced parental leave for all parents Grow With Us - Personal development budget to fuel your learning and career growth Comprehensive Health Cash Plan - Claim money back on essential health care, for both you and your children Keep Moving - cycle to work schemes, gym and retaildiscounts
Jan 17, 2026
Full time
Hello, we're ScreenCloud! Founded in 2015 and with 10,000+ customers around the globe, ScreenCloud is a cloud-based SaaS company, employing over 100 people in our Bangkok, Belfast, LA, Charlotte and London hubs. At ScreenCloud, we're hard at work helping businesses to make stronger connections at scale, and with those who are most important to them; their employees & their customers. By using the screens on their walls & the content in their systems, we enable the sales, productivity & engagement that keep our customers' businesses thriving. We're very proud of our product and we're also incredibly proud of our people. It's our 'ScreenClouders' and the culture they nurture that will take us where other companies just can't go. So if you're someone looking to join a team of talented individuals, apply below! The Role We are looking for a confident, organized, and tech-savvy Enterprise Customer Success Manager to join our team and lead strategic relationships across our highest-value, Enterprise-tier accounts. You'll play a critical role in ensuring our customers achieve long-term success with ScreenCloud by driving value, increasing adoption, and leading renewal and expansion strategies. This is a highly cross-functional and commercially-aware role that blends strategic account management with a strong focus on customer outcomes. You'll serve as a trusted advisor to your customers while partnering internally to improve product, process, and the overall customer experience. Responsibilities Own the retention, renewal, and churn/contraction targets for a high-value Enterprise-tier book of business Act as a strategic advisor to assigned customers, driving product adoption, value realisation, and long-term partnership Proactively identify and mitigate risks while surfacing expansion opportunities aligned to customer goals Lead renewal conversations end-to-end, partnering with Account Managers or Commercial counterparts as needed Collaborate cross-functionally with Sales, Product, Marketing, Solutions Engineering, and Support to champion customer needs Represent the customer voice in internal discussions, helping shape roadmap priorities and service improvements Travel as needed to support onboarding milestones, onsite strategy sessions, and executive business reviews Mentor junior CSMs by sharing best practices, providing guidance, and helping up-level team performance Contribute to internal initiatives that improve CS processes, tools, and team collaboration Maintain high-quality documentation and account planning to ensure visibility and continuity across the organisation Requirements Proven experience as an Enterprise Customer Success Manager, Account Manager, or in another strategic customer-facing role, preferably within a SaaS environment Excellent listening, negotiation, and presentation skills, with the ability to influence at all levels - including executive and C-level stakeholders Strong verbal and written communication skills, capable of tailoring messaging to both technical and non-technical audiences Demonstrated success in managing customer lifecycles - from onboarding and adoption to renewal and expansion Comfortable analysing and working with large data sets to inform decisions and communicate customer health, value, and risk Strong commercial acumen and a proven ability to drive retention and expansion outcomes Experience with CRM and Customer Success platforms (e.g., Salesforce, Vitally, Gainsight, ChurnZero, etc.) Highly organised with excellent attention to detail, able to manage multiple priorities across a dynamic book of business A collaborative mindset with experience working cross-functionally with Sales, Product, Support, and Marketing Self-starter with a proactive, solutions-oriented approach and a passion for customer success and continuous improvement Interview Process and Experience Don't meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At ScreenCloud, we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles! If you require any reasonable adjustments, please let our friendly recruitment team know. Key Info Typical Process: Intro to ScreenCloud - Meet the Hiring Manager - Challenge - Final Hybrid Friendly Working: 2-3 days in Office Flexi-Hours: We don't follow the strict 9-5 here, we trust you to execute your role to the highest standard whilst being able to make time for the things you love! Benefits Take the Time You Need - Unlimited paid time off to rest, recharge, or explore. Hybrid-First Flexibility - A blend of in-office collaboration and remote freedom Work From Anywhere - Up to one month a year to work remotely from any location in the world Home Office Boost - Stipend to set up your ideal remote workspace. Flexible Hours - Work when you're most productive with our flex-time approach Future You, Funded - Pensions provided by The People's Pension Family First - Generous, enhanced parental leave for all parents Grow With Us - Personal development budget to fuel your learning and career growth Comprehensive Health Cash Plan - Claim money back on essential health care, for both you and your children Keep Moving - cycle to work schemes, gym and retaildiscounts
Customer Success Manager Key Highlights: Job Title: Customer Success Manager Location: Gateshead , 3 days per week in the office, hybrid working Reporting to: Head of Customer Success About Us ️ SaleCycle powers campaigns for some of the world's most recognisable brands. We help 500+ enterprise-level clients worldwide to optimise their online conversions through traffic retention and abandoned sales recovery. You'll find our HQ in the North East of England, founded in 2010, but since then, we've been on an exciting growth journey with employees also based in France. We leverage the latest tech and innovation to shape our products and deliver results. Our modern event-driven microservices architecture runs on AWS, and we embrace Golang as our preferred backend language for new services. All of this wouldn't be possible without our people- that's why they're at the heart of everything we do. Our Values At SaleCycle, we care about people- it's our top priority. We prioritise well-being, growth, and innovation, continuously pushing boundaries as a team and a company. Continuous Innovation: Collaborate, innovate, and celebrate! Premium Execution: Excellence Delivered Every Time! High Curiosity: Embrace your inner child- ask why and listen! Proactive Collaboration: United, we work together and lead the way! Ultimate Passion: Infuse passion into every action! Job Overview: The ideal candidate will be responsible for onboarding, managing and nurturing client relationships, ensuring excellent service delivery and retention across a portfolio of accounts. The CSM will collaborate closely with internal teams, resolve client issues, and develop strategic plans to meet client needs while maximising product/service adoption. Strong communication skills, a problem-solving mindset, and an ability to manage time and resources effectively are essential for success in this role. Key Responsibilities: Client Relationship Management: Build and maintain strong, long-lasting client relationships by serving as their primary point of contact. Understand client goals, challenges, and business needs to provide tailored solutions and ensure customer satisfaction. Regularly engage with clients to gather feedback, assess satisfaction, and identify opportunities for improvement. Communication Skills: Serve as the liaison between clients and internal teams, ensuring clear, transparent, and timely communication. Proactively share relevant product/service updates and industry insights to clients. Communicate complex technical information in an easy-to-understand way for clients, ensuring alignment on objectives. Client Retention & Growth: Monitor client health, identify risks, and proactively address concerns to ensure long-term retention. Identify opportunities for upselling or cross-selling additional services/products to expand the client's use of offerings. Collaborate with the sales team to renew contracts and secure additional business from existing clients. Collaborate with Finance Team to ensure we are collecting cash from clients in a prompt and efficient manner. Problem Solving & Issue Resolution: Quickly identify and address client issues, ensuring timely resolution and minimising impact to the client's operations. Collaborate with internal teams to troubleshoot and resolve complex issues, and keep the client informed throughout the process. Turn client challenges into opportunities for enhancing the client relationship. Strategic Account Planning: Develop a comprehensive account strategy for each client based on their unique needs, value and long-term objectives. Work with clients to clearly understand goals and KPIs that we can measure and deliver. Regularly review account performance, make data-driven recommendations, and adjust strategies to ensure ongoing success and growth. Time & Resource Management: Effectively prioritize client needs and manage multiple accounts simultaneously. Allocate resources efficiently to ensure timely project delivery and client satisfaction. Maintain a proactive approach to project timelines, ensuring all deliverables are met within agreed-upon deadlines. Collaboration with Internal Teams: Work closely with cross-functional teams (Sales, Marketing, Product) to ensure seamless service delivery and address client needs. Share client feedback and insights to help drive product or service improvements. Collaborate on internal initiatives that contribute to the growth and development of the client base. Product/Service Knowledge: Maintain in-depth knowledge of company products, services, and industry trends to effectively advise clients. Provide training and support to clients on product features and best practices. Stay up-to-date with new features and offerings to ensure clients are leveraging the latest capabilities. Onboarding: Lead the onboarding process for new clients, ensuring a smooth transition from sales to service delivery. Provide initial product training and guide clients through setup, configuration, testing and launch. Ensure clients are set up for success by establishing clear expectations and timelines during the onboarding phase. Required Qualifications: 2+ years of experience in Account Management, Client Success, or a similar customer-facing role. Proven track record of managing client relationships and driving account growth and retention. Strong communication, negotiation, and interpersonal skills. Excellent problem-solving abilities and the ability to work under pressure to meet client needs. Experience in strategic planning and managing complex accounts. Ability to prioritise, manage multiple projects, and meet deadlines in a fast-paced environment. Proficiency in CRM software HubSpot and Microsoft Office Suite (Word, Excel, PowerPoint). Industry knowledge relevant to the company's offerings is a plus. Preferred Skills: Previous experience in a software company is preferred where technical knowledge is required. Familiarity with customer success methodologies (e.g., Net Promoter Score, Customer Satisfaction surveys). Knowledge of data analytics tools to track and report on account performance (e.g., Looker) Perks & Benefits: We value our employees at SaleCycle, so we offer great benefits and incentives in addition to a competitive salary. Please note benefits may vary by country. Flexible hybrid working 25 days annual leave + public holidays + your birthday off Employee Assistance Program (EAP), including 24/7 GP access Life Insurance Up to 5% matched pension contribution Tech & Cycle to Work salary sacrifice schemes Annual company meet-up Monthly social fund Bonus schemes for innovation, new business, and employee referrals Enhanced parental leave Volunteering Days Long Service Awards Support & Equal Opportunities: If you have a medical condition or require adjustments to our process, let us know so we can support you and ensure you have the best possible interview experience. We are an equal opportunities employer and value diversity. We do not discriminate based on race, religion, gender, nationality, sexual orientation, marital status, disability, or age. Interested? Apply now! We'd love to hear from you! If you're excited about this opportunity and want to be part of a fast-moving, innovative team, apply today.
Jan 17, 2026
Full time
Customer Success Manager Key Highlights: Job Title: Customer Success Manager Location: Gateshead , 3 days per week in the office, hybrid working Reporting to: Head of Customer Success About Us ️ SaleCycle powers campaigns for some of the world's most recognisable brands. We help 500+ enterprise-level clients worldwide to optimise their online conversions through traffic retention and abandoned sales recovery. You'll find our HQ in the North East of England, founded in 2010, but since then, we've been on an exciting growth journey with employees also based in France. We leverage the latest tech and innovation to shape our products and deliver results. Our modern event-driven microservices architecture runs on AWS, and we embrace Golang as our preferred backend language for new services. All of this wouldn't be possible without our people- that's why they're at the heart of everything we do. Our Values At SaleCycle, we care about people- it's our top priority. We prioritise well-being, growth, and innovation, continuously pushing boundaries as a team and a company. Continuous Innovation: Collaborate, innovate, and celebrate! Premium Execution: Excellence Delivered Every Time! High Curiosity: Embrace your inner child- ask why and listen! Proactive Collaboration: United, we work together and lead the way! Ultimate Passion: Infuse passion into every action! Job Overview: The ideal candidate will be responsible for onboarding, managing and nurturing client relationships, ensuring excellent service delivery and retention across a portfolio of accounts. The CSM will collaborate closely with internal teams, resolve client issues, and develop strategic plans to meet client needs while maximising product/service adoption. Strong communication skills, a problem-solving mindset, and an ability to manage time and resources effectively are essential for success in this role. Key Responsibilities: Client Relationship Management: Build and maintain strong, long-lasting client relationships by serving as their primary point of contact. Understand client goals, challenges, and business needs to provide tailored solutions and ensure customer satisfaction. Regularly engage with clients to gather feedback, assess satisfaction, and identify opportunities for improvement. Communication Skills: Serve as the liaison between clients and internal teams, ensuring clear, transparent, and timely communication. Proactively share relevant product/service updates and industry insights to clients. Communicate complex technical information in an easy-to-understand way for clients, ensuring alignment on objectives. Client Retention & Growth: Monitor client health, identify risks, and proactively address concerns to ensure long-term retention. Identify opportunities for upselling or cross-selling additional services/products to expand the client's use of offerings. Collaborate with the sales team to renew contracts and secure additional business from existing clients. Collaborate with Finance Team to ensure we are collecting cash from clients in a prompt and efficient manner. Problem Solving & Issue Resolution: Quickly identify and address client issues, ensuring timely resolution and minimising impact to the client's operations. Collaborate with internal teams to troubleshoot and resolve complex issues, and keep the client informed throughout the process. Turn client challenges into opportunities for enhancing the client relationship. Strategic Account Planning: Develop a comprehensive account strategy for each client based on their unique needs, value and long-term objectives. Work with clients to clearly understand goals and KPIs that we can measure and deliver. Regularly review account performance, make data-driven recommendations, and adjust strategies to ensure ongoing success and growth. Time & Resource Management: Effectively prioritize client needs and manage multiple accounts simultaneously. Allocate resources efficiently to ensure timely project delivery and client satisfaction. Maintain a proactive approach to project timelines, ensuring all deliverables are met within agreed-upon deadlines. Collaboration with Internal Teams: Work closely with cross-functional teams (Sales, Marketing, Product) to ensure seamless service delivery and address client needs. Share client feedback and insights to help drive product or service improvements. Collaborate on internal initiatives that contribute to the growth and development of the client base. Product/Service Knowledge: Maintain in-depth knowledge of company products, services, and industry trends to effectively advise clients. Provide training and support to clients on product features and best practices. Stay up-to-date with new features and offerings to ensure clients are leveraging the latest capabilities. Onboarding: Lead the onboarding process for new clients, ensuring a smooth transition from sales to service delivery. Provide initial product training and guide clients through setup, configuration, testing and launch. Ensure clients are set up for success by establishing clear expectations and timelines during the onboarding phase. Required Qualifications: 2+ years of experience in Account Management, Client Success, or a similar customer-facing role. Proven track record of managing client relationships and driving account growth and retention. Strong communication, negotiation, and interpersonal skills. Excellent problem-solving abilities and the ability to work under pressure to meet client needs. Experience in strategic planning and managing complex accounts. Ability to prioritise, manage multiple projects, and meet deadlines in a fast-paced environment. Proficiency in CRM software HubSpot and Microsoft Office Suite (Word, Excel, PowerPoint). Industry knowledge relevant to the company's offerings is a plus. Preferred Skills: Previous experience in a software company is preferred where technical knowledge is required. Familiarity with customer success methodologies (e.g., Net Promoter Score, Customer Satisfaction surveys). Knowledge of data analytics tools to track and report on account performance (e.g., Looker) Perks & Benefits: We value our employees at SaleCycle, so we offer great benefits and incentives in addition to a competitive salary. Please note benefits may vary by country. Flexible hybrid working 25 days annual leave + public holidays + your birthday off Employee Assistance Program (EAP), including 24/7 GP access Life Insurance Up to 5% matched pension contribution Tech & Cycle to Work salary sacrifice schemes Annual company meet-up Monthly social fund Bonus schemes for innovation, new business, and employee referrals Enhanced parental leave Volunteering Days Long Service Awards Support & Equal Opportunities: If you have a medical condition or require adjustments to our process, let us know so we can support you and ensure you have the best possible interview experience. We are an equal opportunities employer and value diversity. We do not discriminate based on race, religion, gender, nationality, sexual orientation, marital status, disability, or age. Interested? Apply now! We'd love to hear from you! If you're excited about this opportunity and want to be part of a fast-moving, innovative team, apply today.
Area Sales Manager £35,000 - £50,000 + Car/Car Allowance + Commission Our Client are a well-established and growing company specialising in thedesign, manufacture and installation of bespoke high quality wooden playground equipment suitable for a variety of agesfor schools, nurseries, local authorities, leisure industry and community spaces click apply for full job details
Jan 17, 2026
Full time
Area Sales Manager £35,000 - £50,000 + Car/Car Allowance + Commission Our Client are a well-established and growing company specialising in thedesign, manufacture and installation of bespoke high quality wooden playground equipment suitable for a variety of agesfor schools, nurseries, local authorities, leisure industry and community spaces click apply for full job details
Sales Manager Location: Manchester City Centre Salary: Competitive salary + uncapped commission (OTE £65K +) Experience: 18 months + in a sales management role Who We Are Join our team of passionate Zutonites and help transform the car finance experience with simplicity and integrity click apply for full job details
Jan 17, 2026
Full time
Sales Manager Location: Manchester City Centre Salary: Competitive salary + uncapped commission (OTE £65K +) Experience: 18 months + in a sales management role Who We Are Join our team of passionate Zutonites and help transform the car finance experience with simplicity and integrity click apply for full job details
Come and join us as a results-driven Showroom Sales Manager. As the Showroom Sales Manager, you will grow and deliver sales as part of a hugely successful branch team. At The Bathroom Showroom, we believe in making homes, businesses, and lives better by turning a customers vision into a reality click apply for full job details
Jan 17, 2026
Full time
Come and join us as a results-driven Showroom Sales Manager. As the Showroom Sales Manager, you will grow and deliver sales as part of a hugely successful branch team. At The Bathroom Showroom, we believe in making homes, businesses, and lives better by turning a customers vision into a reality click apply for full job details
Our Purpose We believe in making homes, businesses, and lives better. As our Regional Showroom Sales Manager (RSSM), you will be the driving force behind this mission, guiding and developing our Bathroom Showroom teams across a defined region to ensure we remain the partner of choice for the trade industry. The Role: You will lead, mentor, and inspire our Showroom Managers to deliver exceptional c click apply for full job details
Jan 17, 2026
Full time
Our Purpose We believe in making homes, businesses, and lives better. As our Regional Showroom Sales Manager (RSSM), you will be the driving force behind this mission, guiding and developing our Bathroom Showroom teams across a defined region to ensure we remain the partner of choice for the trade industry. The Role: You will lead, mentor, and inspire our Showroom Managers to deliver exceptional c click apply for full job details
Salary: Dependent on Experience Location: Flexible: Reigate or Manchester area Job type: Full time Working Pattern: 2 days per week onsite 4.5 day working week (Half day Fridays) About Us Infinity is a market-leading advanced analytics and call-tracking service working with some of the world's most well-known brands. As a company, we're ever evolving, using cutting-edge tech and a drive for success to see us through. Our growth is exponential, with annual revenue of (£)18m+. Our mission is clear, to become the best call-tracking provider in the world. There's never been a better time to join Infinity. Profile of Role We are seeking a highly motivated individual to join our Customer Success team as a Customer Success Manager. In this role you will be responsible for your allocated customer book, managing renewals and commercial conversations with customers across different sectors ranging from SMB to large volume agencies. You will be the voice of the customer and provide continual feedback to our product and development teams. About you The ideal candidate will be self-motivated and bring a high level of energy to the team. You will need to think outside the box and actively contribute to improve our customers experience and ensure customers are adopting the solution. You will be someone who is willing to go the extra mile and be able to spot customer needs and opportunities. You will be able to communicate effectively across departments and ensure the customer needs are being met. Key Responsibilities Be responsible for the performance (retention) of your allocated customer book, through limiting customer risks/churn and proactively engaging in commercial opportunities to expand infinity products/services across your customers teams and markets Monitor the health of your customer book though tactics such as reviewing levels of customer engagement and risk scoring. Deliver the service offer to customers such as touch in calls, account and audit reviews and create account & success plans for certain higher value customers. Have commercial responsibility for customers that you engage with e.g. pricing, packages, renewals, cross/upsells etc. Help onboard new customers and realise value as quickly and effortlessly as possible (time to first value). Maintain an advanced level of knowledge and understanding of the Infinity platform and subsequent services offered, including third party integration platforms Nurture customer advocacy in collaboration with the marketing team to produce case studies, testimonials, award entries etc. for your customers Support or lead internal tasks and projects including timely and through production of reports and forecasts as required for the Customer Success function Produce reports and forecasts as required for the Customer Success function, ensuring opportunities are kept up to date with relevant date and stages. Be the voice and customer advocate across the business, working closely with Product, Marketing, Sales and CX teams to ensure we are reviewing customer needs and prioritising where we think we can gain the most value across the client base Maintain an ethos of continual improvement whether that be re-defining processes, better use of technology or similar to maximise operational efficiencies Key Skills & Behaviours 2+ years of experience in a B2B software account management or customer success role Proven experience effectively managing a large book of SME & Enterprise customers Good presenter & communicator, able to structure and deliver presentations such as account reviews and QBR's. Time management and prioritisation skills which are linked to 'work ethic'. There will be times where this role will require early starts, late finishes, extra work to meet tight deadlines, time management is key in terms of setting multiple meetings in 1 day, thus making the best of time Knowledge of most standard desktop software applications e.g. excel, word, outlook etc Excellent comms skills inc. telephone manner, with strong written and oral communication skills - fast and effective communicator via all channels Strong experience and understanding of online marketing A valued team member who upholds Infinity values and professional integrity Ability to use own initiative and think 'outside the box' Customer focused individual who is self-motivated Ability to build strong trusted relationships at any level of seniority Strives to continuously raise standards e.g. what should a CSM review deck look like, does it work, how could it work better. This requires a proactive mindset Self-starter mentality who controls their own destiny Beneficial but not essential Experience in using Salesforce Experience of call tracking systems Experience of SaaS business Experience of contact centre environments Second language, ideally German, French or Italian At infinity, our aim is to be the best call tracking provider in the world and to do that we welcome our employees with open arms and create an environment where you can bring your best self, every day! We're an equal opportunities employer. That means we'll never discriminate based on race, religion, origin, gender expression, sexual orientation, age, marital status, social economics status or disability status. In fact, our recruitment process is completely anonymised, and we don't see any of your personal details when we review your application. At Infinity, we don't treat our hiring process as a box ticking exercise and we're just as interested in team fit as we are technical fit. So, even if you don't meet all the requirements listed in one of our vacancies, get in touch with us anyway because we'd love to hear from you.
Jan 17, 2026
Full time
Salary: Dependent on Experience Location: Flexible: Reigate or Manchester area Job type: Full time Working Pattern: 2 days per week onsite 4.5 day working week (Half day Fridays) About Us Infinity is a market-leading advanced analytics and call-tracking service working with some of the world's most well-known brands. As a company, we're ever evolving, using cutting-edge tech and a drive for success to see us through. Our growth is exponential, with annual revenue of (£)18m+. Our mission is clear, to become the best call-tracking provider in the world. There's never been a better time to join Infinity. Profile of Role We are seeking a highly motivated individual to join our Customer Success team as a Customer Success Manager. In this role you will be responsible for your allocated customer book, managing renewals and commercial conversations with customers across different sectors ranging from SMB to large volume agencies. You will be the voice of the customer and provide continual feedback to our product and development teams. About you The ideal candidate will be self-motivated and bring a high level of energy to the team. You will need to think outside the box and actively contribute to improve our customers experience and ensure customers are adopting the solution. You will be someone who is willing to go the extra mile and be able to spot customer needs and opportunities. You will be able to communicate effectively across departments and ensure the customer needs are being met. Key Responsibilities Be responsible for the performance (retention) of your allocated customer book, through limiting customer risks/churn and proactively engaging in commercial opportunities to expand infinity products/services across your customers teams and markets Monitor the health of your customer book though tactics such as reviewing levels of customer engagement and risk scoring. Deliver the service offer to customers such as touch in calls, account and audit reviews and create account & success plans for certain higher value customers. Have commercial responsibility for customers that you engage with e.g. pricing, packages, renewals, cross/upsells etc. Help onboard new customers and realise value as quickly and effortlessly as possible (time to first value). Maintain an advanced level of knowledge and understanding of the Infinity platform and subsequent services offered, including third party integration platforms Nurture customer advocacy in collaboration with the marketing team to produce case studies, testimonials, award entries etc. for your customers Support or lead internal tasks and projects including timely and through production of reports and forecasts as required for the Customer Success function Produce reports and forecasts as required for the Customer Success function, ensuring opportunities are kept up to date with relevant date and stages. Be the voice and customer advocate across the business, working closely with Product, Marketing, Sales and CX teams to ensure we are reviewing customer needs and prioritising where we think we can gain the most value across the client base Maintain an ethos of continual improvement whether that be re-defining processes, better use of technology or similar to maximise operational efficiencies Key Skills & Behaviours 2+ years of experience in a B2B software account management or customer success role Proven experience effectively managing a large book of SME & Enterprise customers Good presenter & communicator, able to structure and deliver presentations such as account reviews and QBR's. Time management and prioritisation skills which are linked to 'work ethic'. There will be times where this role will require early starts, late finishes, extra work to meet tight deadlines, time management is key in terms of setting multiple meetings in 1 day, thus making the best of time Knowledge of most standard desktop software applications e.g. excel, word, outlook etc Excellent comms skills inc. telephone manner, with strong written and oral communication skills - fast and effective communicator via all channels Strong experience and understanding of online marketing A valued team member who upholds Infinity values and professional integrity Ability to use own initiative and think 'outside the box' Customer focused individual who is self-motivated Ability to build strong trusted relationships at any level of seniority Strives to continuously raise standards e.g. what should a CSM review deck look like, does it work, how could it work better. This requires a proactive mindset Self-starter mentality who controls their own destiny Beneficial but not essential Experience in using Salesforce Experience of call tracking systems Experience of SaaS business Experience of contact centre environments Second language, ideally German, French or Italian At infinity, our aim is to be the best call tracking provider in the world and to do that we welcome our employees with open arms and create an environment where you can bring your best self, every day! We're an equal opportunities employer. That means we'll never discriminate based on race, religion, origin, gender expression, sexual orientation, age, marital status, social economics status or disability status. In fact, our recruitment process is completely anonymised, and we don't see any of your personal details when we review your application. At Infinity, we don't treat our hiring process as a box ticking exercise and we're just as interested in team fit as we are technical fit. So, even if you don't meet all the requirements listed in one of our vacancies, get in touch with us anyway because we'd love to hear from you.
