Design, build, and own contact centre planning and performance, using data to optimise resources, processes, and operational effectiveness in a fast-growth environment. Client Details Are you ready to build something from the ground up? We're looking for a data-driven, curious, and highly capable individual to create and own the planning and performance framework for a fast-growing contact centre operation. This isn't a maintenance role - it's a chance to design the entire planning function from scratch in a business that has grown 30% year on year and is about to accelerate even further. If you're ambitious, technically strong, and want a role where your work genuinely shapes how a large, high-energy sales and customer operation performs, this could be the opportunity you've been waiting for. Description Building short, medium, and long-term capacity plans based on telephony, sales, and demand data. Designing efficient shift patterns, break structures, and offline time to keep performance optimised. Owning shrinkage and holiday processes to ensure consistency across teams. Creating automated performance dashboards (Excel/Power BI/Tableau) to give SLT the right insights, at the right time. Using data from multiple channels - phone, email, SMS, WhatsApp - to uncover trends, spot inefficiencies, and make recommendations. Working with call transcripts and speech analytics to drive quality and productivity improvements. Designing scalable processes for planning, scheduling, and adherence that can grow with the business. Partnering closely with Marketing, Sales, and Finance to understand demand patterns and ensure resource forecasts align to business goals. Equipping managers with data that helps them make better daily decisions - without getting pulled into real-time firefighting. Profile Essential: Experience in resource planning within a fast-paced sales or contact centre environment, using telephony systems to forecast, schedule, and analyse performance. Advanced Excel skills; experience with Power BI/Tableau/SQL is a plus. Strong analytical mindset with the ability to turn data into clear insight. Confident, proactive, and comfortable building processes from scratch. Curious and improvement-driven - always asking how things can work better. Adaptable and resilient, thriving in rapid growth and change. Excellent communicator who can influence stakeholders with data-led recommendations. Ambitious and ready to take the next step, with future potential to grow into leadership. Job Offer 45,000 - 50,000 salary Huge investment in growth - this is a scale-up environment, not a steady-state corporate. A chance to deliver big wins quickly, with the visibility and autonomy to make an impact. An operation approaching 500 people, with service, sales, and marketing all under one roof. Real progression: this role will evolve as the function grows. Hybrid working after probation, 2 days at home (initially 4 days office-based to get fully embedded). Central Manchester offices with a buzzing atmosphere A people-focused culture with outstanding retention Private healthcare Birthdays off Family days and volunteer days Bring-your-pet-to-work incentives Discounted travel (bus, tram, train) + season ticket loans Discounted gym memberships Life assurance, income protection Free snacks, free drinks, and brilliant social events If you want a role where you'll be in the center of activity - shaping the future of a major contact centre operation and building a function you can be proud of - we'd love to hear from you.
Jan 14, 2026
Full time
Design, build, and own contact centre planning and performance, using data to optimise resources, processes, and operational effectiveness in a fast-growth environment. Client Details Are you ready to build something from the ground up? We're looking for a data-driven, curious, and highly capable individual to create and own the planning and performance framework for a fast-growing contact centre operation. This isn't a maintenance role - it's a chance to design the entire planning function from scratch in a business that has grown 30% year on year and is about to accelerate even further. If you're ambitious, technically strong, and want a role where your work genuinely shapes how a large, high-energy sales and customer operation performs, this could be the opportunity you've been waiting for. Description Building short, medium, and long-term capacity plans based on telephony, sales, and demand data. Designing efficient shift patterns, break structures, and offline time to keep performance optimised. Owning shrinkage and holiday processes to ensure consistency across teams. Creating automated performance dashboards (Excel/Power BI/Tableau) to give SLT the right insights, at the right time. Using data from multiple channels - phone, email, SMS, WhatsApp - to uncover trends, spot inefficiencies, and make recommendations. Working with call transcripts and speech analytics to drive quality and productivity improvements. Designing scalable processes for planning, scheduling, and adherence that can grow with the business. Partnering closely with Marketing, Sales, and Finance to understand demand patterns and ensure resource forecasts align to business goals. Equipping managers with data that helps them make better daily decisions - without getting pulled into real-time firefighting. Profile Essential: Experience in resource planning within a fast-paced sales or contact centre environment, using telephony systems to forecast, schedule, and analyse performance. Advanced Excel skills; experience with Power BI/Tableau/SQL is a plus. Strong analytical mindset with the ability to turn data into clear insight. Confident, proactive, and comfortable building processes from scratch. Curious and improvement-driven - always asking how things can work better. Adaptable and resilient, thriving in rapid growth and change. Excellent communicator who can influence stakeholders with data-led recommendations. Ambitious and ready to take the next step, with future potential to grow into leadership. Job Offer 45,000 - 50,000 salary Huge investment in growth - this is a scale-up environment, not a steady-state corporate. A chance to deliver big wins quickly, with the visibility and autonomy to make an impact. An operation approaching 500 people, with service, sales, and marketing all under one roof. Real progression: this role will evolve as the function grows. Hybrid working after probation, 2 days at home (initially 4 days office-based to get fully embedded). Central Manchester offices with a buzzing atmosphere A people-focused culture with outstanding retention Private healthcare Birthdays off Family days and volunteer days Bring-your-pet-to-work incentives Discounted travel (bus, tram, train) + season ticket loans Discounted gym memberships Life assurance, income protection Free snacks, free drinks, and brilliant social events If you want a role where you'll be in the center of activity - shaping the future of a major contact centre operation and building a function you can be proud of - we'd love to hear from you.
Leading Global Exhibition, Experiential Events and Display Graphics business seeks an experienced and skilled Project Manager to take responsibility for managing their Graphic services across an array of high profile Events and Exhibition organisers across the UK and Europe. Possessing comprehensive Large Format Graphics experience, you ll ideally be working in a similar Graphics coordinating remit, as the Project Manager will be responsible for undertaking full Client management and bespoke project support for the Graphics delivery and installation on an array of major UK and European exhibitions and events. Working with an array of major Exhibition and Events organisations, you must have demonstrable experience of day-to-day management of high profile event schedules and logistics, co-ordinating the on-site Graphics and Display requirements for an array of major Brand Clients and the inhouse/oustsource Production environments and installation teams. Accustomed to working with multiple stakeholders including Marketing, Creative, Production and Digital, you ll be accustomed to working in a flexible and rapidly evolving project environment, where your robust and instantly engaging personality is complemented by strong administrative skills and a very keen eye for detail. With a professional approach to work and appearance, you will be able to function under pressure and remain calm, with a clear ability to prioritise and to highly effectively communicate at all levels. You must have a strong technical appreciation of the Graphics industry as you ll be liaising with the Studio and Creative teams on the development of concepts, working closely and collaboratively with other colleagues in the Business to deliver complete and fully integrated project solutions With flair, imagination and the energy to multi-task, the role is split between home based & operating from their prestige location at the Birmingham NEC, plus you will work away from home periodically, delivering projects across the UK and Europe, so whilst experience is key, a sense of humour is also considered essential ! An impressive Global Business with strong market recognition, this is a fabulous opportunity to join a dynamic and empowered team in the development of your career potential with in the Exhibitions, Events and Graphics arena. To £Good salary depending on level / experience + a generous travel allowance & excellent benefits package
Jan 14, 2026
Full time
Leading Global Exhibition, Experiential Events and Display Graphics business seeks an experienced and skilled Project Manager to take responsibility for managing their Graphic services across an array of high profile Events and Exhibition organisers across the UK and Europe. Possessing comprehensive Large Format Graphics experience, you ll ideally be working in a similar Graphics coordinating remit, as the Project Manager will be responsible for undertaking full Client management and bespoke project support for the Graphics delivery and installation on an array of major UK and European exhibitions and events. Working with an array of major Exhibition and Events organisations, you must have demonstrable experience of day-to-day management of high profile event schedules and logistics, co-ordinating the on-site Graphics and Display requirements for an array of major Brand Clients and the inhouse/oustsource Production environments and installation teams. Accustomed to working with multiple stakeholders including Marketing, Creative, Production and Digital, you ll be accustomed to working in a flexible and rapidly evolving project environment, where your robust and instantly engaging personality is complemented by strong administrative skills and a very keen eye for detail. With a professional approach to work and appearance, you will be able to function under pressure and remain calm, with a clear ability to prioritise and to highly effectively communicate at all levels. You must have a strong technical appreciation of the Graphics industry as you ll be liaising with the Studio and Creative teams on the development of concepts, working closely and collaboratively with other colleagues in the Business to deliver complete and fully integrated project solutions With flair, imagination and the energy to multi-task, the role is split between home based & operating from their prestige location at the Birmingham NEC, plus you will work away from home periodically, delivering projects across the UK and Europe, so whilst experience is key, a sense of humour is also considered essential ! An impressive Global Business with strong market recognition, this is a fabulous opportunity to join a dynamic and empowered team in the development of your career potential with in the Exhibitions, Events and Graphics arena. To £Good salary depending on level / experience + a generous travel allowance & excellent benefits package
CRS are assisting a leading specialist hire business within a major UK grouplooking for a driven Account Manager to grow revenue and develop long-term customer relationships. Candidates residing in the Sheffield, Worksop, Halifax, or surroundingareas would be highly desired. (Commutable from the M1, M62) This role focuses on supporting major construction projects, working closely with subcontractors click apply for full job details
Jan 14, 2026
Full time
CRS are assisting a leading specialist hire business within a major UK grouplooking for a driven Account Manager to grow revenue and develop long-term customer relationships. Candidates residing in the Sheffield, Worksop, Halifax, or surroundingareas would be highly desired. (Commutable from the M1, M62) This role focuses on supporting major construction projects, working closely with subcontractors click apply for full job details
Exciting! Project Consultant/ Account manager opportunity. Salary 26-29,000 Office based - Monday - Friday 9am-5pm. Location - Hoddesdon. Our client is looking for a dynamic Project/Account Manager to lead exciting safety-critical projects in the construction industry. If you thrive on responsibility, client interaction, and making a real impact on major developments, this role is for you! Benefits BDAY off Casual office culture 21 days plus bank holiday. Xmas off. Half day xmas eve ( finish early!) 121 Training support & Development. Recognition for hard work. Company events. Key Responsibilities and Skills Manage incoming project enquiries, understanding client requirements and providing high-quality consultancy tailored to their needs Identify client requirements and match them with the most appropriate company services Accurately record and maintain project information within the CRM system Generate client quotations for a range of services using a bespoke CRM platform Conduct follow-up calls post-quotation in line with departmental processes Build rapport with key decision-makers and develop long-term client relationships Manage client expectations throughout the full project lifecycle, from enquiry and quotation to agreement, delivery, and completion Carry out contract reviews and negotiations from issue through to completion Maintain awareness of departmental revenue targets and contribute to achieving financial objectives Arrange client meetings and conference calls for senior technical team members (with the opportunity to attend as the role develops) Undertake ongoing training to develop consultancy and technical industry knowledge A really exciting opportunity for an amazing client, if your looking for a new job, enjoy variety, thrive from being busy and great multitasker , Apply TODAY! Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Jan 14, 2026
Full time
Exciting! Project Consultant/ Account manager opportunity. Salary 26-29,000 Office based - Monday - Friday 9am-5pm. Location - Hoddesdon. Our client is looking for a dynamic Project/Account Manager to lead exciting safety-critical projects in the construction industry. If you thrive on responsibility, client interaction, and making a real impact on major developments, this role is for you! Benefits BDAY off Casual office culture 21 days plus bank holiday. Xmas off. Half day xmas eve ( finish early!) 121 Training support & Development. Recognition for hard work. Company events. Key Responsibilities and Skills Manage incoming project enquiries, understanding client requirements and providing high-quality consultancy tailored to their needs Identify client requirements and match them with the most appropriate company services Accurately record and maintain project information within the CRM system Generate client quotations for a range of services using a bespoke CRM platform Conduct follow-up calls post-quotation in line with departmental processes Build rapport with key decision-makers and develop long-term client relationships Manage client expectations throughout the full project lifecycle, from enquiry and quotation to agreement, delivery, and completion Carry out contract reviews and negotiations from issue through to completion Maintain awareness of departmental revenue targets and contribute to achieving financial objectives Arrange client meetings and conference calls for senior technical team members (with the opportunity to attend as the role develops) Undertake ongoing training to develop consultancy and technical industry knowledge A really exciting opportunity for an amazing client, if your looking for a new job, enjoy variety, thrive from being busy and great multitasker , Apply TODAY! Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Industry leading graduate sales opportunity with Edmundson Electrical £30,000 basic salary + lucrative profit share scheme No experience needed, fantastic opportunity to start your career 12 months rotation through various departments to give you full exposure to the business Great career progression opportunities The Company Edmundson Electrical are the UK's leading distributor of branded electrical equipment to trade and industry, selling over 120,000 product lines and employing over 4000 staff across 400 locations throughout the United Kingdom and Ireland. A fast-growing company with a long history of training and developing people in both sales and managerial roles, Edmundson are now seeking to continue their success by adding entry level talent into their teams. The Role Edmundson Electrical are looking to recruit, train and develop ambitious graduates to be based out of any of their 400 independently run profit centres across the UK. As a Graduate Sales Trainee at Edmundson, you will be educated on both the company, their products and the market they sell into. Receiving continuous 'on the job' training, the graduate will also have the opportunity to receive professional sales training to equip them with all the tools and skills needed to flourish in a successful sales career. Progression opportunities into External Sales and then potentially Profit Centre Management in the future. Obtain a comprehensive knowledge of the business as you spend time training within different functions Develop into an external, customer facing sales role after around 12 months Identify and develop new business opportunities from new customers and dormant/lapsed accounts Gain thorough product knowledge to be competent and effective when dealing with customers and promoting the benefits of using Edmundson Electrical as a supplier of choice Chase down leads, influence, negotiate and generate sales over the phone and in person As a Graduate Commercial Trainee, the package you will receive is: £30,000 basic salary Eligibility for lucrative company profit share scheme Incentivised learning (bonus opportunity upon completion of training) 25 days holiday plus bank holidays Extensive professional sales training - fully funded and accredited Auto-enrolment into the Company's contributory pension scheme Requirements for this role: Fantastic verbal and written communication Skills Full, clean UK driving license Strong work ethic and a team player who can also work well on their own initiative This role requires you to work an occasional Saturday morning as the business trades 6 days a week You have finished studying and are ready for an immediate start! What you will do: First 6 months Learn a lot! Based in a branch - you will start your training in a warehouse learning about the products, operating procedures, understanding the market, customers and suppliers. You will then work your way through various departments including the trade counter to develop the skills needed for long term success. Around month 3 you will start selling. Calling lapsed/dormant accounts and self-sourcing new accounts Begin your industry leading sales training programme through BMS; designed to give you the skill set and structures to be successful and confident in your role. Develop the imperative skills to further your career in sales Next 6-12 months Consistently start bringing in sales and revenue Begin to learn and understand the full sales process Further develop a relationship with more senior sales colleagues to gain an understanding of the potential next step in your career Continue to develop and grow in confidence and ability with BMS sales training. Next 12 months and onwards Move out of the Graduate Sales Trainee role Work towards sales targets Become an essential part of the external sales team out in the field Further career development opportunities into management exist for those who can demonstrate success and ability to develop long lasting customer relationships All applications are going to be managed directly by BMS Performance, market leaders in graduate recruitment.
Jan 14, 2026
Full time
Industry leading graduate sales opportunity with Edmundson Electrical £30,000 basic salary + lucrative profit share scheme No experience needed, fantastic opportunity to start your career 12 months rotation through various departments to give you full exposure to the business Great career progression opportunities The Company Edmundson Electrical are the UK's leading distributor of branded electrical equipment to trade and industry, selling over 120,000 product lines and employing over 4000 staff across 400 locations throughout the United Kingdom and Ireland. A fast-growing company with a long history of training and developing people in both sales and managerial roles, Edmundson are now seeking to continue their success by adding entry level talent into their teams. The Role Edmundson Electrical are looking to recruit, train and develop ambitious graduates to be based out of any of their 400 independently run profit centres across the UK. As a Graduate Sales Trainee at Edmundson, you will be educated on both the company, their products and the market they sell into. Receiving continuous 'on the job' training, the graduate will also have the opportunity to receive professional sales training to equip them with all the tools and skills needed to flourish in a successful sales career. Progression opportunities into External Sales and then potentially Profit Centre Management in the future. Obtain a comprehensive knowledge of the business as you spend time training within different functions Develop into an external, customer facing sales role after around 12 months Identify and develop new business opportunities from new customers and dormant/lapsed accounts Gain thorough product knowledge to be competent and effective when dealing with customers and promoting the benefits of using Edmundson Electrical as a supplier of choice Chase down leads, influence, negotiate and generate sales over the phone and in person As a Graduate Commercial Trainee, the package you will receive is: £30,000 basic salary Eligibility for lucrative company profit share scheme Incentivised learning (bonus opportunity upon completion of training) 25 days holiday plus bank holidays Extensive professional sales training - fully funded and accredited Auto-enrolment into the Company's contributory pension scheme Requirements for this role: Fantastic verbal and written communication Skills Full, clean UK driving license Strong work ethic and a team player who can also work well on their own initiative This role requires you to work an occasional Saturday morning as the business trades 6 days a week You have finished studying and are ready for an immediate start! What you will do: First 6 months Learn a lot! Based in a branch - you will start your training in a warehouse learning about the products, operating procedures, understanding the market, customers and suppliers. You will then work your way through various departments including the trade counter to develop the skills needed for long term success. Around month 3 you will start selling. Calling lapsed/dormant accounts and self-sourcing new accounts Begin your industry leading sales training programme through BMS; designed to give you the skill set and structures to be successful and confident in your role. Develop the imperative skills to further your career in sales Next 6-12 months Consistently start bringing in sales and revenue Begin to learn and understand the full sales process Further develop a relationship with more senior sales colleagues to gain an understanding of the potential next step in your career Continue to develop and grow in confidence and ability with BMS sales training. Next 12 months and onwards Move out of the Graduate Sales Trainee role Work towards sales targets Become an essential part of the external sales team out in the field Further career development opportunities into management exist for those who can demonstrate success and ability to develop long lasting customer relationships All applications are going to be managed directly by BMS Performance, market leaders in graduate recruitment.
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Senior Risk Manager About the role As a Risk Manager in the UK Risk Office, you will provide professional risk judgment that enables business partners to tackle major business challenges. In this role, not only will you lean into your analytical and problem solving skills by developing and deploying innovative solutions to mitigate risks to the business, but you will also grow your strategic and influencing skills as you create and implement risk strategies that enable the Company to win in the market. You will create order and sense out of complexity and uncertainty and enable confident, data-inspired decision making. In this role, you will thrive in a cross-functional and collaborative environment that values unique perspectives, rewards innovation, and challenges the status quo. As an integral member of the team, you will have a high level of exposure across the business partnering closely with senior business and risk office leaders, Marketing & Analytics, compliance, legal, and Operational Risk Management. What you will do Develop a deep understanding of business strategies, products, services, and risk profile; Identify and assess the impact of the changing regulatory environment on business objectives and risk appetite through the use of Enterprise Risk Assessments; Analyse data to proactively identify risks and trends and provide insights that support internal customers in decision-making; Provide guidance and advice to business partners on implementing risk policies and programs; Drive collaboration between the risk, compliance, legal, and other business support functions; Ensure independent escalation of risk management gaps, issues, and concerns to executive management and, including emerging risks and regulatory focus areas; Identify opportunities to improve risk management practices and develop solutions to perfect risk management, eliminate waste, and deliver an exceptional customer experience Drive containment and remediation of process breakdowns in conjunction with compliance, legal and business process teams Audit and Exam Management - Provide support to M&A during audits and regulatory exams; support in the delivery of key risk mitigation and remediation activities Leverage strong written and verbal communication skills to present risk topics to business and functional stakeholders What we are looking for Curious and Analytical - You ask why, explore possibilities, and bring your unique perspective to the table. You are comfortable with ambiguity and are a truth seeker. You make it your business to master the data and signals to drive innovative solutions that are grounded in evidence. Communicative and Influential - You communicate complex ideas concisely and convincingly. You adjust your communication to your audience and are comfortable with presenting to executive leadership. Discerning and Deliberative - You are careful and methodical, navigate uncertainty and risks expertly, and have a knack for steering the team away from impulsive or ill-informed decisions. Action-Oriented and Results-Driven - You have a desire to take action, try new things, and sometimes fail. Roadblocks won't set you back, because you'll stay focused on your goals. You're organized, able to juggle multiple deliverables, and prioritize your work while keeping the customer at the forefront of everything you do. Up for a Challenge - Big, undefined, unfamiliar, and complex problems will be exciting for you as you work to identify well-rounded solutions. You have an insatiable appetite for learning, and are constantly seeking out new challenges. Collaborative and Team-Oriented - You value diverse perspectives and seek insights from others. You bring energy to the group and rally them around a common goal. Where and how you'll work This is a permanent position based in our Nottingham offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Jan 14, 2026
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Senior Risk Manager About the role As a Risk Manager in the UK Risk Office, you will provide professional risk judgment that enables business partners to tackle major business challenges. In this role, not only will you lean into your analytical and problem solving skills by developing and deploying innovative solutions to mitigate risks to the business, but you will also grow your strategic and influencing skills as you create and implement risk strategies that enable the Company to win in the market. You will create order and sense out of complexity and uncertainty and enable confident, data-inspired decision making. In this role, you will thrive in a cross-functional and collaborative environment that values unique perspectives, rewards innovation, and challenges the status quo. As an integral member of the team, you will have a high level of exposure across the business partnering closely with senior business and risk office leaders, Marketing & Analytics, compliance, legal, and Operational Risk Management. What you will do Develop a deep understanding of business strategies, products, services, and risk profile; Identify and assess the impact of the changing regulatory environment on business objectives and risk appetite through the use of Enterprise Risk Assessments; Analyse data to proactively identify risks and trends and provide insights that support internal customers in decision-making; Provide guidance and advice to business partners on implementing risk policies and programs; Drive collaboration between the risk, compliance, legal, and other business support functions; Ensure independent escalation of risk management gaps, issues, and concerns to executive management and, including emerging risks and regulatory focus areas; Identify opportunities to improve risk management practices and develop solutions to perfect risk management, eliminate waste, and deliver an exceptional customer experience Drive containment and remediation of process breakdowns in conjunction with compliance, legal and business process teams Audit and Exam Management - Provide support to M&A during audits and regulatory exams; support in the delivery of key risk mitigation and remediation activities Leverage strong written and verbal communication skills to present risk topics to business and functional stakeholders What we are looking for Curious and Analytical - You ask why, explore possibilities, and bring your unique perspective to the table. You are comfortable with ambiguity and are a truth seeker. You make it your business to master the data and signals to drive innovative solutions that are grounded in evidence. Communicative and Influential - You communicate complex ideas concisely and convincingly. You adjust your communication to your audience and are comfortable with presenting to executive leadership. Discerning and Deliberative - You are careful and methodical, navigate uncertainty and risks expertly, and have a knack for steering the team away from impulsive or ill-informed decisions. Action-Oriented and Results-Driven - You have a desire to take action, try new things, and sometimes fail. Roadblocks won't set you back, because you'll stay focused on your goals. You're organized, able to juggle multiple deliverables, and prioritize your work while keeping the customer at the forefront of everything you do. Up for a Challenge - Big, undefined, unfamiliar, and complex problems will be exciting for you as you work to identify well-rounded solutions. You have an insatiable appetite for learning, and are constantly seeking out new challenges. Collaborative and Team-Oriented - You value diverse perspectives and seek insights from others. You bring energy to the group and rally them around a common goal. Where and how you'll work This is a permanent position based in our Nottingham offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Senior Risk Manager About the role As a Risk Manager in the UK Risk Office, you will provide professional risk judgment that enables business partners to tackle major business challenges. In this role, not only will you lean into your analytical and problem solving skills by developing and deploying innovative solutions to mitigate risks to the business, but you will also grow your strategic and influencing skills as you create and implement risk strategies that enable the Company to win in the market. You will create order and sense out of complexity and uncertainty and enable confident, data-inspired decision making. In this role, you will thrive in a cross-functional and collaborative environment that values unique perspectives, rewards innovation, and challenges the status quo. As an integral member of the team, you will have a high level of exposure across the business partnering closely with senior business and risk office leaders, Marketing & Analytics, compliance, legal, and Operational Risk Management. What you will do Develop a deep understanding of business strategies, products, services, and risk profile; Identify and assess the impact of the changing regulatory environment on business objectives and risk appetite through the use of Enterprise Risk Assessments; Analyse data to proactively identify risks and trends and provide insights that support internal customers in decision-making; Provide guidance and advice to business partners on implementing risk policies and programs; Drive collaboration between the risk, compliance, legal, and other business support functions; Ensure independent escalation of risk management gaps, issues, and concerns to executive management and, including emerging risks and regulatory focus areas; Identify opportunities to improve risk management practices and develop solutions to perfect risk management, eliminate waste, and deliver an exceptional customer experience Drive containment and remediation of process breakdowns in conjunction with compliance, legal and business process teams Audit and Exam Management - Provide support to M&A during audits and regulatory exams; support in the delivery of key risk mitigation and remediation activities Leverage strong written and verbal communication skills to present risk topics to business and functional stakeholders What we are looking for Curious and Analytical - You ask why, explore possibilities, and bring your unique perspective to the table. You are comfortable with ambiguity and are a truth seeker. You make it your business to master the data and signals to drive innovative solutions that are grounded in evidence. Communicative and Influential - You communicate complex ideas concisely and convincingly. You adjust your communication to your audience and are comfortable with presenting to executive leadership. Discerning and Deliberative - You are careful and methodical, navigate uncertainty and risks expertly, and have a knack for steering the team away from impulsive or ill-informed decisions. Action-Oriented and Results-Driven - You have a desire to take action, try new things, and sometimes fail. Roadblocks won't set you back, because you'll stay focused on your goals. You're organized, able to juggle multiple deliverables, and prioritize your work while keeping the customer at the forefront of everything you do. Up for a Challenge - Big, undefined, unfamiliar, and complex problems will be exciting for you as you work to identify well-rounded solutions. You have an insatiable appetite for learning, and are constantly seeking out new challenges. Collaborative and Team-Oriented - You value diverse perspectives and seek insights from others. You bring energy to the group and rally them around a common goal. Where and how you'll work This is a permanent position based in our Nottingham offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Jan 14, 2026
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Senior Risk Manager About the role As a Risk Manager in the UK Risk Office, you will provide professional risk judgment that enables business partners to tackle major business challenges. In this role, not only will you lean into your analytical and problem solving skills by developing and deploying innovative solutions to mitigate risks to the business, but you will also grow your strategic and influencing skills as you create and implement risk strategies that enable the Company to win in the market. You will create order and sense out of complexity and uncertainty and enable confident, data-inspired decision making. In this role, you will thrive in a cross-functional and collaborative environment that values unique perspectives, rewards innovation, and challenges the status quo. As an integral member of the team, you will have a high level of exposure across the business partnering closely with senior business and risk office leaders, Marketing & Analytics, compliance, legal, and Operational Risk Management. What you will do Develop a deep understanding of business strategies, products, services, and risk profile; Identify and assess the impact of the changing regulatory environment on business objectives and risk appetite through the use of Enterprise Risk Assessments; Analyse data to proactively identify risks and trends and provide insights that support internal customers in decision-making; Provide guidance and advice to business partners on implementing risk policies and programs; Drive collaboration between the risk, compliance, legal, and other business support functions; Ensure independent escalation of risk management gaps, issues, and concerns to executive management and, including emerging risks and regulatory focus areas; Identify opportunities to improve risk management practices and develop solutions to perfect risk management, eliminate waste, and deliver an exceptional customer experience Drive containment and remediation of process breakdowns in conjunction with compliance, legal and business process teams Audit and Exam Management - Provide support to M&A during audits and regulatory exams; support in the delivery of key risk mitigation and remediation activities Leverage strong written and verbal communication skills to present risk topics to business and functional stakeholders What we are looking for Curious and Analytical - You ask why, explore possibilities, and bring your unique perspective to the table. You are comfortable with ambiguity and are a truth seeker. You make it your business to master the data and signals to drive innovative solutions that are grounded in evidence. Communicative and Influential - You communicate complex ideas concisely and convincingly. You adjust your communication to your audience and are comfortable with presenting to executive leadership. Discerning and Deliberative - You are careful and methodical, navigate uncertainty and risks expertly, and have a knack for steering the team away from impulsive or ill-informed decisions. Action-Oriented and Results-Driven - You have a desire to take action, try new things, and sometimes fail. Roadblocks won't set you back, because you'll stay focused on your goals. You're organized, able to juggle multiple deliverables, and prioritize your work while keeping the customer at the forefront of everything you do. Up for a Challenge - Big, undefined, unfamiliar, and complex problems will be exciting for you as you work to identify well-rounded solutions. You have an insatiable appetite for learning, and are constantly seeking out new challenges. Collaborative and Team-Oriented - You value diverse perspectives and seek insights from others. You bring energy to the group and rally them around a common goal. Where and how you'll work This is a permanent position based in our Nottingham offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Marauders Men's Health South Wales has a vacancy for a Programme Director About Marauders Men's Health Marauders Men's Health is a dynamic, South Wales-based charity dedicated to improving the health, wellbeing, and mental fitness of men through connection and support. We are the community where men can walk, talk, and grow together, underpinned by the Five Ways to Wellbeing model (Connect, Be Active, Give, Take Notice, Learn). We have established strong foundations, including secured funding from the Big Lottery Community Fund over three years, a full Board of Trustees, and a growing programme of 8 events each week, including Walk & Talks and Sports Hubs. We are seeking an inspiring leader to drive our ambitious strategy to engage 7,000 men and provide 330 Personal Wellbeing Plans over the next three years. The Marauders believe in creating a space where men come together, support each other, and build better lives through shared purpose and action. Opportunity Reporting directly to the Board of Trustees, this crucial role is responsible for the overall leadership, management, and operational delivery of the charity. You will take the lead in executing our strategic vision and ensuring our operations are robust, particularly in the development of our key programmes and IT platform. What we offer Marauders Men's Health is a small-to-medium charity with secured funding, and the compensation package will be competitive and reflective of the regional South Wales 3rd Sector market. The position is fixed-term to 30 April 2028. To Apply: Please submit your CV, a supporting statement and a covering letter detailing your relevant experience and why you are the right person to lead the Marauders. Closing date: 6 February 2026 Applications may be submitted in Welsh, and an application submitted in Welsh will not be treated less favourably than an application submitted in English. Please be aware that we reserve the right to close this vacancy early should sufficient applications be received. Marauders Men s Health is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe this can be achieved through attracting, developing, and retaining a diverse range of staff from many different backgrounds who have the ambition to create a Trust which seeks to fulfil our social, cultural and economic obligation to Wales, and the world. In supporting our employees to achieve a balance between their work and their personal lives, we will also consider proposals for flexible working or job share arrangements. JOB DESCRIPTION Key Responsibilities 1. Strategic & Operational Leadership Lead the day-to-day running and strategic direction of the charity in line with the Board s vision. Develop, manage, and oversee the charity's resources and workstreams. Ensure governance, compliance, and policies/procedures remain in good shape. Support the Board with fundraising strategy and financial accountability, including financial forecasting and reporting to funders. 2. Programme Management & Delivery Directly manage the Programme & Projects Manager and the Regional Event Leaders, and assist in the recruitment process for the newly established Volunteering Co-ordinator and the Wellbeing Coach/Coordinator roles. Drive the delivery and expansion of our core programmes, including the Physical Activities (Walk & Talks, Sports Hubs), Volunteer Engagement, Community Partnerships and the Personal Wellbeing Plans (PWP)18. Develop and implement the Marauders Pathway Programme to establish a culture of good citizenship and peer support. 3. People & Volunteer Management Provide leadership, support, and development for staff, managing issues such as payroll, sickness, and holidays. Oversee the Volunteer Co-ordinator to develop a comprehensive volunteer management process, including recruitment, training, and 'Reward & Recognition . Help inspire 100 men to give back to the community through volunteering. 4. Partnerships & IT Development Maintain and forge new community partnerships (e.g. with voluntary organisations, NGO s, other charities and social enterprises) to enhance volunteering, education, and wellbeing services. Spearhead the development of our IT Platform, focusing on a robust website and a Beneficiary Management System (CRM) for efficient reporting, data capture, and engagement. Oversee digital marketing and communications, including newsletters and social media content. Additional Information: As an employee of Marauders Men's Health the post holder will: • Ensure compliance with legal and regulatory requirements in respect of equality and diversity, data protection, copyright and licensing, security, financial and other Trust policies, procedures and codes as appropriate. • Take reasonable care for the health and safety of yourself and of other persons who may be affected by your acts or omissions at work in accordance with the Health and Safety at Work Act 1974, EC directives and the Trusts Safety, Health and Environment Policies and procedures and to cooperate with the Trust on any legal duties placed on it as the employer. PERSON SPECIFICATION Important note: It is the Trust s policy to use the person specification as a key tool for short-listing. Candidates should evidence that they meet ALL of the essential criteria as well as, where relevant, the desirable. As part of the application process you will be asked to provide this evidence via a supporting statement. Please ensure that the evidence you are providing corresponds with the numbered criteria outlined below. Your application will be considered based on the information you provide under each element. Essential Criteria Essential Experience & Attributes Highly Personable & Engaging: The ability to build strong relationships with staff, volunteers, beneficiaries, and partners is critical. Management & Leadership: Proven experience managing staff and leading the operational delivery of projects and programmes. A resilient, determined and confident team player, comfortable with making decisions and highly customer focused coupled with demonstrable people management skills. IT Literate: Comfortable managing and driving the development of digital tools and systems (e.g., Google Workspace, CRM, Quickbooks, Trello, Excel). Flexibility: Willingness to work flexibly in terms of hours and location, with a base in South Wales. Presentation and Reporting Skills: Excellent presentation and reporting skills are essential, as you will be required to present to the community and beneficiaries and be able to write effective reports to the Board of Trustees and Funders. Project Planning: Experience of supporting the creation of project plans, including prioritisation and scheduling of conflicting tasks and effective use of available resources and budgets. Desirable Experience Third Sector Knowledge: Experience working professionally within a charity or non-profit organisation. Community Context: Knowledge of the South Wales community and its social and health landscape. Wellbeing Focus: Familiarity with the Five Ways to Wellbeing model and men's health issues. Welsh: Able to converse (written and spoken) in Welsh. Mae gan Marauders Men's Health South Wales swydd wag ar gyfer Cyfarwyddwr Rhaglen Ynglŷn â Marauders Men's Health Mae Marauders Men's Health yn elusen ddeinamig yn Ne Cymru sy'n ymroddedig i wella iechyd, lles a ffitrwydd meddyliol dynion trwy gysylltiad a chefnogaeth. Ni yw'r gymuned lle gall dynion gerdded, siarad, a thyfu gyda'i gilydd, wedi'i ategu gan y model Pum Ffordd i Les (Connect, Be Active, Give, Take Notice, Learn). Rydym wedi sefydlu sylfeini cadarn, gan gynnwys cyllid wedi'i sicrhau gan Gronfa Gymunedol y Loteri Fawr dros dair blynedd, Bwrdd llawn o Ymddiriedolwyr, a rhaglen gynyddol o 8 digwyddiad bob wythnos, gan gynnwys Cerdded a Sgyrsiau a Hybiau Chwaraeon. Rydym yn chwilio am arweinydd ysbrydoledig i yrru ein strategaeth uchelgeisiol i ymgysylltu â 7,000 o ddynion a darparu 330 o Gynlluniau Lles Personol dros y tair blynedd nesaf. Mae'r Marauders yn credu mewn creu gofod lle mae dynion yn dod at ei gilydd, yn cefnogi ei gilydd, ac yn adeiladu bywydau gwell trwy bwrpas a gweithredu a rennir. Cyfle Gan adrodd yn uniongyrchol i'r Bwrdd Ymddiriedolwyr, mae'r rôl hanfodol hon yn gyfrifol am arweinyddiaeth gyffredinol, rheolaeth a chyflawni gweithredol yr elusen. Byddwch yn cymryd yr awenau wrth weithredu ein gweledigaeth strategol a sicrhau bod ein gweithrediadau'n gadarn, yn enwedig wrth ddatblygu ein rhaglenni allweddol a'n platfform TG. Yr hyn rydyn ni'n ei gynnig Mae Marauders Men's Health yn elusen fach i ganolig gyda chyllid sicr, a bydd y pecyn iawndal yn gystadleuol ac yn adlewyrchu marchnad ranbarthol 3ydd Sector De Cymru. Mae'r swydd yn gyfnod penodol hyd at 30 Ebrill 2028. I wneud cais: Cyflwynwch eich CV . click apply for full job details
Jan 14, 2026
Full time
Marauders Men's Health South Wales has a vacancy for a Programme Director About Marauders Men's Health Marauders Men's Health is a dynamic, South Wales-based charity dedicated to improving the health, wellbeing, and mental fitness of men through connection and support. We are the community where men can walk, talk, and grow together, underpinned by the Five Ways to Wellbeing model (Connect, Be Active, Give, Take Notice, Learn). We have established strong foundations, including secured funding from the Big Lottery Community Fund over three years, a full Board of Trustees, and a growing programme of 8 events each week, including Walk & Talks and Sports Hubs. We are seeking an inspiring leader to drive our ambitious strategy to engage 7,000 men and provide 330 Personal Wellbeing Plans over the next three years. The Marauders believe in creating a space where men come together, support each other, and build better lives through shared purpose and action. Opportunity Reporting directly to the Board of Trustees, this crucial role is responsible for the overall leadership, management, and operational delivery of the charity. You will take the lead in executing our strategic vision and ensuring our operations are robust, particularly in the development of our key programmes and IT platform. What we offer Marauders Men's Health is a small-to-medium charity with secured funding, and the compensation package will be competitive and reflective of the regional South Wales 3rd Sector market. The position is fixed-term to 30 April 2028. To Apply: Please submit your CV, a supporting statement and a covering letter detailing your relevant experience and why you are the right person to lead the Marauders. Closing date: 6 February 2026 Applications may be submitted in Welsh, and an application submitted in Welsh will not be treated less favourably than an application submitted in English. Please be aware that we reserve the right to close this vacancy early should sufficient applications be received. Marauders Men s Health is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe this can be achieved through attracting, developing, and retaining a diverse range of staff from many different backgrounds who have the ambition to create a Trust which seeks to fulfil our social, cultural and economic obligation to Wales, and the world. In supporting our employees to achieve a balance between their work and their personal lives, we will also consider proposals for flexible working or job share arrangements. JOB DESCRIPTION Key Responsibilities 1. Strategic & Operational Leadership Lead the day-to-day running and strategic direction of the charity in line with the Board s vision. Develop, manage, and oversee the charity's resources and workstreams. Ensure governance, compliance, and policies/procedures remain in good shape. Support the Board with fundraising strategy and financial accountability, including financial forecasting and reporting to funders. 2. Programme Management & Delivery Directly manage the Programme & Projects Manager and the Regional Event Leaders, and assist in the recruitment process for the newly established Volunteering Co-ordinator and the Wellbeing Coach/Coordinator roles. Drive the delivery and expansion of our core programmes, including the Physical Activities (Walk & Talks, Sports Hubs), Volunteer Engagement, Community Partnerships and the Personal Wellbeing Plans (PWP)18. Develop and implement the Marauders Pathway Programme to establish a culture of good citizenship and peer support. 3. People & Volunteer Management Provide leadership, support, and development for staff, managing issues such as payroll, sickness, and holidays. Oversee the Volunteer Co-ordinator to develop a comprehensive volunteer management process, including recruitment, training, and 'Reward & Recognition . Help inspire 100 men to give back to the community through volunteering. 4. Partnerships & IT Development Maintain and forge new community partnerships (e.g. with voluntary organisations, NGO s, other charities and social enterprises) to enhance volunteering, education, and wellbeing services. Spearhead the development of our IT Platform, focusing on a robust website and a Beneficiary Management System (CRM) for efficient reporting, data capture, and engagement. Oversee digital marketing and communications, including newsletters and social media content. Additional Information: As an employee of Marauders Men's Health the post holder will: • Ensure compliance with legal and regulatory requirements in respect of equality and diversity, data protection, copyright and licensing, security, financial and other Trust policies, procedures and codes as appropriate. • Take reasonable care for the health and safety of yourself and of other persons who may be affected by your acts or omissions at work in accordance with the Health and Safety at Work Act 1974, EC directives and the Trusts Safety, Health and Environment Policies and procedures and to cooperate with the Trust on any legal duties placed on it as the employer. PERSON SPECIFICATION Important note: It is the Trust s policy to use the person specification as a key tool for short-listing. Candidates should evidence that they meet ALL of the essential criteria as well as, where relevant, the desirable. As part of the application process you will be asked to provide this evidence via a supporting statement. Please ensure that the evidence you are providing corresponds with the numbered criteria outlined below. Your application will be considered based on the information you provide under each element. Essential Criteria Essential Experience & Attributes Highly Personable & Engaging: The ability to build strong relationships with staff, volunteers, beneficiaries, and partners is critical. Management & Leadership: Proven experience managing staff and leading the operational delivery of projects and programmes. A resilient, determined and confident team player, comfortable with making decisions and highly customer focused coupled with demonstrable people management skills. IT Literate: Comfortable managing and driving the development of digital tools and systems (e.g., Google Workspace, CRM, Quickbooks, Trello, Excel). Flexibility: Willingness to work flexibly in terms of hours and location, with a base in South Wales. Presentation and Reporting Skills: Excellent presentation and reporting skills are essential, as you will be required to present to the community and beneficiaries and be able to write effective reports to the Board of Trustees and Funders. Project Planning: Experience of supporting the creation of project plans, including prioritisation and scheduling of conflicting tasks and effective use of available resources and budgets. Desirable Experience Third Sector Knowledge: Experience working professionally within a charity or non-profit organisation. Community Context: Knowledge of the South Wales community and its social and health landscape. Wellbeing Focus: Familiarity with the Five Ways to Wellbeing model and men's health issues. Welsh: Able to converse (written and spoken) in Welsh. Mae gan Marauders Men's Health South Wales swydd wag ar gyfer Cyfarwyddwr Rhaglen Ynglŷn â Marauders Men's Health Mae Marauders Men's Health yn elusen ddeinamig yn Ne Cymru sy'n ymroddedig i wella iechyd, lles a ffitrwydd meddyliol dynion trwy gysylltiad a chefnogaeth. Ni yw'r gymuned lle gall dynion gerdded, siarad, a thyfu gyda'i gilydd, wedi'i ategu gan y model Pum Ffordd i Les (Connect, Be Active, Give, Take Notice, Learn). Rydym wedi sefydlu sylfeini cadarn, gan gynnwys cyllid wedi'i sicrhau gan Gronfa Gymunedol y Loteri Fawr dros dair blynedd, Bwrdd llawn o Ymddiriedolwyr, a rhaglen gynyddol o 8 digwyddiad bob wythnos, gan gynnwys Cerdded a Sgyrsiau a Hybiau Chwaraeon. Rydym yn chwilio am arweinydd ysbrydoledig i yrru ein strategaeth uchelgeisiol i ymgysylltu â 7,000 o ddynion a darparu 330 o Gynlluniau Lles Personol dros y tair blynedd nesaf. Mae'r Marauders yn credu mewn creu gofod lle mae dynion yn dod at ei gilydd, yn cefnogi ei gilydd, ac yn adeiladu bywydau gwell trwy bwrpas a gweithredu a rennir. Cyfle Gan adrodd yn uniongyrchol i'r Bwrdd Ymddiriedolwyr, mae'r rôl hanfodol hon yn gyfrifol am arweinyddiaeth gyffredinol, rheolaeth a chyflawni gweithredol yr elusen. Byddwch yn cymryd yr awenau wrth weithredu ein gweledigaeth strategol a sicrhau bod ein gweithrediadau'n gadarn, yn enwedig wrth ddatblygu ein rhaglenni allweddol a'n platfform TG. Yr hyn rydyn ni'n ei gynnig Mae Marauders Men's Health yn elusen fach i ganolig gyda chyllid sicr, a bydd y pecyn iawndal yn gystadleuol ac yn adlewyrchu marchnad ranbarthol 3ydd Sector De Cymru. Mae'r swydd yn gyfnod penodol hyd at 30 Ebrill 2028. I wneud cais: Cyflwynwch eich CV . click apply for full job details
Welcome to the video first world! From your everyday PowerPoint presentations to Hollywood movies, AI will transform the way we create and consume content. Today, people want to watch and listen, not read - both at home and at work. If you're reading this and nodding, check out our brand video. Despite the clear preference for video, communication and knowledge sharing in the business environment are still dominated by text, largely because high-quality video production remains complex and challenging to scale-until now . Meet Synthesia We're on a mission to make video easy for everyone. Born in an AI lab, our AI video communications platform simplifies the entire video production process, making it easy for everyone, regardless of skill level, to create, collaborate, and share high-quality videos. Whether it's for delivering essential training to employees and customers or marketing products and services, Synthesia enables large organizations to communicate and share knowledge through video quickly and efficiently. We're trusted by leading brands such as Heineken, Zoom, Xerox, McDonald's and more. Read stories from happy customers, what 1,200+ people say on G2 and being named as one of the Top Startups to Bet Your Career On in 2025! In 2023, we were one of 7 European companies to reach unicorn status. In February 2024, G2 named us as the fastest growing company in the world. In 2025 we announced our Series D funding. In total we've raised over $330M in funding from top-tier investors, including NEA, Atlassian Ventures, WiL, PSP Growth, and existing investors such as Accel, Nvidia, Kleiner Perkins, GV and top founders and operators including Stripe, Datadog, Miro, Webflow, and Facebook. The role Reporting to the Senior Director of Customer Success and focusing on accounts in Europe - you are energetic, driven, and care deeply about the success of our customers As a Customer Success Manager, you will drive Synthesia's future growth by building relationships with clients and turning them into happy users You will be helping educate clients on a totally new way to create video content, and work very closely with sales to create a cohesive onboarding experience for new users You are capable of engaging in business-level and technical conversations at multiple levels of the organisation, including the C-suite Ideal for an individual who wants to expand their career with a fast-growing software company About you Customer-facing experience in Customer Success Management / Client Service / Account Management / Technical Account Management / Implementation or similar ideally in B2B SaaS Experience in managing a Book of Business along with KPIs A track record in managing risk, forecasting, and identifying growth opportunities Establishing a trusted advisor relationship with our clients, driving value from Synthesia products and services Successfully onboarding new clients and building key relationships in the first critical months and beyond Coordinating and leading regular client check-ins with clear outcomes on client health and opportunities with senior stakeholder attendance Light video editing using the Synthesia platform Retention and growth of our enterprise clients Ensuring ROI and value is understood by clients, proactively looking for risks and opportunities You need to be German Native / Bilingual Proficiency You are based in Europe At Synthesia we expect everyone to Put the Customer First Own it & Go Direct Be Fast & Experimental Make the Journey Fun You can read more about this in this public Notion page The good stuff In addition to being a part of a great team, working in a fun and innovative environment, we offer A competitive salary + stock options in our fast-growing Series D start-up. Paid parental leave entitling primary caregivers to 16 weeks of full pay, and secondary 5 weeks of full pay 25 days of annual leave + public holidays in the country where you are based. Cycle to work scheme (London). Regular socials. Private Medical Insurance (Medical History Disregarded basis) including mental health support, dental & vision, cashback and gym discounts. (UK) A generous referral scheme. Pension contribution/salary sacrifice. Work from home set up. A huge opportunity for career growth as you'll help shape a market-defining product.
Jan 14, 2026
Full time
Welcome to the video first world! From your everyday PowerPoint presentations to Hollywood movies, AI will transform the way we create and consume content. Today, people want to watch and listen, not read - both at home and at work. If you're reading this and nodding, check out our brand video. Despite the clear preference for video, communication and knowledge sharing in the business environment are still dominated by text, largely because high-quality video production remains complex and challenging to scale-until now . Meet Synthesia We're on a mission to make video easy for everyone. Born in an AI lab, our AI video communications platform simplifies the entire video production process, making it easy for everyone, regardless of skill level, to create, collaborate, and share high-quality videos. Whether it's for delivering essential training to employees and customers or marketing products and services, Synthesia enables large organizations to communicate and share knowledge through video quickly and efficiently. We're trusted by leading brands such as Heineken, Zoom, Xerox, McDonald's and more. Read stories from happy customers, what 1,200+ people say on G2 and being named as one of the Top Startups to Bet Your Career On in 2025! In 2023, we were one of 7 European companies to reach unicorn status. In February 2024, G2 named us as the fastest growing company in the world. In 2025 we announced our Series D funding. In total we've raised over $330M in funding from top-tier investors, including NEA, Atlassian Ventures, WiL, PSP Growth, and existing investors such as Accel, Nvidia, Kleiner Perkins, GV and top founders and operators including Stripe, Datadog, Miro, Webflow, and Facebook. The role Reporting to the Senior Director of Customer Success and focusing on accounts in Europe - you are energetic, driven, and care deeply about the success of our customers As a Customer Success Manager, you will drive Synthesia's future growth by building relationships with clients and turning them into happy users You will be helping educate clients on a totally new way to create video content, and work very closely with sales to create a cohesive onboarding experience for new users You are capable of engaging in business-level and technical conversations at multiple levels of the organisation, including the C-suite Ideal for an individual who wants to expand their career with a fast-growing software company About you Customer-facing experience in Customer Success Management / Client Service / Account Management / Technical Account Management / Implementation or similar ideally in B2B SaaS Experience in managing a Book of Business along with KPIs A track record in managing risk, forecasting, and identifying growth opportunities Establishing a trusted advisor relationship with our clients, driving value from Synthesia products and services Successfully onboarding new clients and building key relationships in the first critical months and beyond Coordinating and leading regular client check-ins with clear outcomes on client health and opportunities with senior stakeholder attendance Light video editing using the Synthesia platform Retention and growth of our enterprise clients Ensuring ROI and value is understood by clients, proactively looking for risks and opportunities You need to be German Native / Bilingual Proficiency You are based in Europe At Synthesia we expect everyone to Put the Customer First Own it & Go Direct Be Fast & Experimental Make the Journey Fun You can read more about this in this public Notion page The good stuff In addition to being a part of a great team, working in a fun and innovative environment, we offer A competitive salary + stock options in our fast-growing Series D start-up. Paid parental leave entitling primary caregivers to 16 weeks of full pay, and secondary 5 weeks of full pay 25 days of annual leave + public holidays in the country where you are based. Cycle to work scheme (London). Regular socials. Private Medical Insurance (Medical History Disregarded basis) including mental health support, dental & vision, cashback and gym discounts. (UK) A generous referral scheme. Pension contribution/salary sacrifice. Work from home set up. A huge opportunity for career growth as you'll help shape a market-defining product.
Country: United Kingdom of Great Britain and Northern Ireland Creation Date: 12-Jan-2026 Employment Type: Permanent Employment Type: Full time Ref #: Description & Requirements Role Title:Customer Experience and Insight Manager Division:Broker & Client Distribution Department:Global Customer Experience Location:London Type:Permanent About the Role: At Liberty Specialty Markets, we understand the value of customer insight. This role of Customer Experience and Insight Manager will have an important and influential voice in the delivery of the Global Customer Experience Strategy, but also in guiding the local markets to make more informed decisions based on the data-driven insight through the development and implementation of relationship and transactional programs, as well as use of third-party data. Collaborating with a range of teams across LSM, such as Broker & Client Distribution, Underwriting, Claims, Risk Engineering, Operations, the CX and Insight Manager will develop and deliver customer-centric analysis and insights to drive action across LSM and support our ambition of being the trusted insurer of choice for our Clients and Broker Partners. Key Responsibilities End-to-End Research Leadership: Oversee the complete research lifecycle for a range of programs from research design and data collection to analysis, synthesis, and strategic recommendations. You will produce detailed reports and commercial insights to support ad-hoc and strategic decision-making across LSM and wider Liberty business. Hands-on experience with SaaS VoC platforms strongly preferred. Strategic Customer Advocacy: Partner with LSM business teams to develop global, regional and LoB action plans, ensuring business solutions align with expert market and customer understanding across Broker and Client segments. Market Intelligence & Competitive Analysis: Track evolving market behaviours, cultural shifts and trends, and competitor updates to position LSM for further growth using primary and secondary data. Data-Driven Storytelling: Analyse both qualitative and quantitative data (e.g., survey results, user interviews, behavioural metrics) to validate hypotheses and guide strategic decisions. Present insights as compelling narratives that drive action. Cross-Functional Collaboration: Build scalable systems for customer feedback opportunities, ensuring insights are embedded at every stage of the relationship lifecycle. Help facilitate workshops and knowledge-sharing sessions with key business teams, as well as internal and external stakeholders. Ensure compliance with all relevant regulatory requirements: Adherence to all relevant regulatory requirements forms part of your role, and the demonstration of behaviours as set out in the Conduct Risk Policy, as they relate to your role, is core to LSM's commitment to our Liberty Values, placing customers at the centre of our business and behaving with integrity. LSM expects you to understand your responsibilities relating to all regulatory and internal requirements, and to proactively demonstrate compliance with these requirements and behaviours at all times. These requirements include the Senior Managers and Certification Regime Conduct Rules, Solvency II, fair treatment of customers, Financial Crime, Data Protection, Conflicts of Interest, and Whistleblowing. Skills and Experience Strong track record in research and insight (agency or in-house), with expertise in both quantitative and qualitative methods. Excellent analytical and critical thinking skills. Familiarity with digital data collection methods and online analytics tools. Experience in global or cross-regional market research projects. Ability to craft clear, evidence-led, and engaging reports. Experience of managing external research partners, vendors, and suppliers. Commercial acumen, with the ability to spot opportunities and add value. Degree or equivalent in a relevant discipline (research, business, marketing, social sciences). Financial Services or Commercial Insurance experience preferred. About Liberty Specialty Markets (LSM) Liberty Specialty Markets is part of Global Risk Solutions and the broader Liberty Mutual Insurance Group, which is a leading global insurer. We offer a breadth of world-class insurance and reinsurance services to brokers and insureds in all major markets. Our people are key to our success. That is why "Put People First" is one of the five Liberty values which unite us as a global organisation. We bring this to life for our colleagues through: Offering a vibrant and inclusive environment and committing to their career development. Promoting diversity, equity and inclusion (DEI). Our Inclusion Matters framework and employee led networks strengthen the diversity of our workforce and our inclusive environment. Reinforcing that collaborating together to share our unique perspectives help us make better decisions, deliver innovative solutions and pursue our ambitious goals. A supportive culture, which includes promoting a healthy work life balance and working flexibly. For more information, please follow the links below:
Jan 14, 2026
Full time
Country: United Kingdom of Great Britain and Northern Ireland Creation Date: 12-Jan-2026 Employment Type: Permanent Employment Type: Full time Ref #: Description & Requirements Role Title:Customer Experience and Insight Manager Division:Broker & Client Distribution Department:Global Customer Experience Location:London Type:Permanent About the Role: At Liberty Specialty Markets, we understand the value of customer insight. This role of Customer Experience and Insight Manager will have an important and influential voice in the delivery of the Global Customer Experience Strategy, but also in guiding the local markets to make more informed decisions based on the data-driven insight through the development and implementation of relationship and transactional programs, as well as use of third-party data. Collaborating with a range of teams across LSM, such as Broker & Client Distribution, Underwriting, Claims, Risk Engineering, Operations, the CX and Insight Manager will develop and deliver customer-centric analysis and insights to drive action across LSM and support our ambition of being the trusted insurer of choice for our Clients and Broker Partners. Key Responsibilities End-to-End Research Leadership: Oversee the complete research lifecycle for a range of programs from research design and data collection to analysis, synthesis, and strategic recommendations. You will produce detailed reports and commercial insights to support ad-hoc and strategic decision-making across LSM and wider Liberty business. Hands-on experience with SaaS VoC platforms strongly preferred. Strategic Customer Advocacy: Partner with LSM business teams to develop global, regional and LoB action plans, ensuring business solutions align with expert market and customer understanding across Broker and Client segments. Market Intelligence & Competitive Analysis: Track evolving market behaviours, cultural shifts and trends, and competitor updates to position LSM for further growth using primary and secondary data. Data-Driven Storytelling: Analyse both qualitative and quantitative data (e.g., survey results, user interviews, behavioural metrics) to validate hypotheses and guide strategic decisions. Present insights as compelling narratives that drive action. Cross-Functional Collaboration: Build scalable systems for customer feedback opportunities, ensuring insights are embedded at every stage of the relationship lifecycle. Help facilitate workshops and knowledge-sharing sessions with key business teams, as well as internal and external stakeholders. Ensure compliance with all relevant regulatory requirements: Adherence to all relevant regulatory requirements forms part of your role, and the demonstration of behaviours as set out in the Conduct Risk Policy, as they relate to your role, is core to LSM's commitment to our Liberty Values, placing customers at the centre of our business and behaving with integrity. LSM expects you to understand your responsibilities relating to all regulatory and internal requirements, and to proactively demonstrate compliance with these requirements and behaviours at all times. These requirements include the Senior Managers and Certification Regime Conduct Rules, Solvency II, fair treatment of customers, Financial Crime, Data Protection, Conflicts of Interest, and Whistleblowing. Skills and Experience Strong track record in research and insight (agency or in-house), with expertise in both quantitative and qualitative methods. Excellent analytical and critical thinking skills. Familiarity with digital data collection methods and online analytics tools. Experience in global or cross-regional market research projects. Ability to craft clear, evidence-led, and engaging reports. Experience of managing external research partners, vendors, and suppliers. Commercial acumen, with the ability to spot opportunities and add value. Degree or equivalent in a relevant discipline (research, business, marketing, social sciences). Financial Services or Commercial Insurance experience preferred. About Liberty Specialty Markets (LSM) Liberty Specialty Markets is part of Global Risk Solutions and the broader Liberty Mutual Insurance Group, which is a leading global insurer. We offer a breadth of world-class insurance and reinsurance services to brokers and insureds in all major markets. Our people are key to our success. That is why "Put People First" is one of the five Liberty values which unite us as a global organisation. We bring this to life for our colleagues through: Offering a vibrant and inclusive environment and committing to their career development. Promoting diversity, equity and inclusion (DEI). Our Inclusion Matters framework and employee led networks strengthen the diversity of our workforce and our inclusive environment. Reinforcing that collaborating together to share our unique perspectives help us make better decisions, deliver innovative solutions and pursue our ambitious goals. A supportive culture, which includes promoting a healthy work life balance and working flexibly. For more information, please follow the links below:
Communications Manager When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Nescot is recognised as the Employer of the year at the Surrey Business Awards 2024 and offers a wide range of benefits and wellbeing activities to staff. What we are looking for: Confident communicator with exceptional written and verbal skills, capable of translating complex information into clear, compelling messages that resonate across diverse stakeholder groups and aligns with Nescot s culture and values. A strong grasp of digital communications, analytics, and media trends, along with sound strategic judgment to advise senior leaders and managers on communications and sensitive or high-profile issues. Experience leading or developing small teams and a collaborative mindset that enables you to build strong relationships across departments and levels. Experience of working within the Further Education sector is desirable, but not essential. Duties/responsibilities: Lead Nescot s communications function, ensuring clear, engaging, and consistent messaging across all internal and external channels Work closely with the marketing team, curriculum departments, and the College Leadership Team (CLT) Establish and lead a professional communications function that supports collaboration, enhances visibility, and strengthens stakeholder engagement. Benefits: A discounted on-site gym, sports hall, fitness class, Starbucks, osteopathy and day nursery 5-minute walk from Ewell East Station Blue Light Discount Free online qualifications Free parking on-site Eye care voucher Nescot is graded Good by Ofsted following its latest inspection in January 2023. Inspectors rated the College as Good in all 8 aspects. The report recognises that students enjoy their courses and are motivated to succeed , and benefit from highly supportive relationships with staff. Safeguarding arrangements are effective with regular training for staff, and leaders have in place an effective policy for safer recruitment. At Nescot, we re proud of our inclusive culture and we welcome all applications. This college is a smoke-free campus smoking and vaping are not permitted anywhere on campus. This role is employed through Nescot Enterprises Ltd, a wholly owned subsidiary of Nescot which operates different terms and conditions. Closing date 9th January 2026 Interview date 21st January 2026
Jan 14, 2026
Full time
Communications Manager When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Nescot is recognised as the Employer of the year at the Surrey Business Awards 2024 and offers a wide range of benefits and wellbeing activities to staff. What we are looking for: Confident communicator with exceptional written and verbal skills, capable of translating complex information into clear, compelling messages that resonate across diverse stakeholder groups and aligns with Nescot s culture and values. A strong grasp of digital communications, analytics, and media trends, along with sound strategic judgment to advise senior leaders and managers on communications and sensitive or high-profile issues. Experience leading or developing small teams and a collaborative mindset that enables you to build strong relationships across departments and levels. Experience of working within the Further Education sector is desirable, but not essential. Duties/responsibilities: Lead Nescot s communications function, ensuring clear, engaging, and consistent messaging across all internal and external channels Work closely with the marketing team, curriculum departments, and the College Leadership Team (CLT) Establish and lead a professional communications function that supports collaboration, enhances visibility, and strengthens stakeholder engagement. Benefits: A discounted on-site gym, sports hall, fitness class, Starbucks, osteopathy and day nursery 5-minute walk from Ewell East Station Blue Light Discount Free online qualifications Free parking on-site Eye care voucher Nescot is graded Good by Ofsted following its latest inspection in January 2023. Inspectors rated the College as Good in all 8 aspects. The report recognises that students enjoy their courses and are motivated to succeed , and benefit from highly supportive relationships with staff. Safeguarding arrangements are effective with regular training for staff, and leaders have in place an effective policy for safer recruitment. At Nescot, we re proud of our inclusive culture and we welcome all applications. This college is a smoke-free campus smoking and vaping are not permitted anywhere on campus. This role is employed through Nescot Enterprises Ltd, a wholly owned subsidiary of Nescot which operates different terms and conditions. Closing date 9th January 2026 Interview date 21st January 2026
WHO ARE WE? Who are we? Newmedica are one of the leading providers of NHS ophthalmology services in England, providing outpatients appointments, diagnostic testing and eye surgery. We aim to change lives through better sight and eye health. We care for thousands of NHS and private patients a year in our specialist eye clinics across the country. We have significant growth plans over the next few years as we look to establish a national footprint and open many new sites across the UK. We are thrilled to say that following an independently conducted survey of Newmedica colleagues, we have been certified as a Great Place to Work . This is a global benchmark that recognises employers who create an outstanding employee experience. ROLE SUMMARY The senior patient administrator supports with the local service operations on a day-to-day basis by ensuring that all administration processes are efficient, accurate and fit for purpose. Being part of the senior management team, the key objective for this role is to ensure that the team provides the highest quality of patient care and to contribute to the company's capacity for rapid growth. The senior patient administrator will have the opportunity to shape and motivate admin and business processes to enhance clinic performance to achieve set targets and to deliver outstanding results. The senior patient administrator will be responsible for the management of all administration in support of activity within the Outpatients and Theatre in order to facilitate the smooth running of the service. In addition, the following roles and responsibilities are outlined below. Whatwe'reoffering A salary between £28,000 - £30000, depending on experience. 25 days annual leave plus bank holidays A company pension scheme Opportunities to develop and grow within the business Access to a range of benefits including free eye tests, discounted or free glasses, and a retail/technology discount scheme. An environment whereyourlearning and development is supported through a range of various learning tools and courses. Working with a friendly multi-disciplinary team passionate about improving the lives of our patients Free food/snacks trolley Monthly governance day with lunch provided A free 24/7 well-being/counselling/advice service A bright,spaciousand modern working environment, built to the highest standards Cycle to work scheme Monthly Gift voucher rewards Private Medical and Dental Insurance KEY RESPONSIBILITIES: Take ownership of all furnishings, office equipment, security for the hospital. Ensuring that all necessary paperwork/ stationary is stocked and available. Organise the repair and service of non-clinical equipment throughout the service and act as the first point of contact for technical, operational or patient matters, resolving minor issues in line with incident/complaints procedures or escalating as appropriate. Maintain a positive relationship with client staff at every interaction, formal and informal networks and ensure that effective communication and escalation mechanisms are in place at all times. To liaise with all colleagues on proper use of this information to ensure that confidentiality is maintained at all times when dealing with highly sensitive details and reports, in accordance with the Newmedica Data Protection Policy. To maintain a positive relationship and open communication with the other leads in the business. To take an active role in the production of patient information and examination preparation leaflets. Record feedback from patients regarding queries about their information literature and feed this back by participating in information groups when requested. Maintain staff contact lists, training database, weekly staff task list, maintain sickness reports, create group distribution lists and be the SPOC for all staff administrative queries. Understanding and implementing new patient pathways from an admin perspective Timely completion of reports and submissions to governance bodies eg CQC Becoming competent in all aspects of the Patient Admin role to support the team as and when necessary. To efficiently train and support new starters in the admin team. Diary overview (being led by service lead) - balancing business needs and staffing needs. Daily task list for the team uploaded weekly and ensuring all tasks are completed by the end of the day. Be part of the on call rota. DESIRED SKILLS: Ability to prioritise tasks depending on their importance and urgency of the matter. Having the ability to be analytical and critical in all aspects of the role. Ability to document communications in timely and accurate manner. Desire to take on new initiatives. Problem solver. Ability to be agile and adjust to any last-minute changes. People management skills. Ability to be flexible and adapt to each day being varied. Keeping the team motivated. Knowledge and Expertise To have a full understanding of the pathways and resources needed for various clinic appointments e.g. whether a dual appointment is required (parallel appointments) and ensures the necessary appointments are available at the time of booking. To gain comprehensive knowledge of timetables for all clinicians over a number of clinical sub specialties and sites. To work towards having a full understanding of the CQC regulatory standards. To understand and have a good working knowledge of the Newmedica databases including CPM and Open Eyes General Administration Have ability to concentrate on various tasks and prioritise whilst working in an unpredictable environment without supervision. To check all patient demographics when patients attend clinic. Take responsibility for the adherence to confidential waste policy the organisation of its collection and disposal. Train new starters in outpatient processes and procedures and involvement with departmental induction. Arrange and attend meetings, instigate agenda's, take minutes or records of decisions, the updating of action plans and disseminating information to service staff. Represent the Service manager at meetings or events. Liaise with marketing and ensure supplies are maintained of marketing information Co-ordinate and assist in the management of events as directed. Liaise with the Newmedica HR team in London and the payroll team regarding staff employment queries, payroll, recruitment, on and off boarding including arranging induction. Customer Care Whilst Newmedica would not tolerate harassment or bullying, some callers (clients, carers and staff) may be distressed, anxious or aggressive through stress. Staff must be able to respond to all callers with tact, diplomacy and kindness. Ensure all queries, voicemails or messages are actioned and responded to in a timely manner. To take responsibility for maintaining patient confidentiality when booking. Financial Administration The processing of the Private offer regarding all payments and tracking Meeting CCG challenges for patient Individual Funding Requests (IFR's) Assist with compilation of spreadsheets regarding revenue, profit and loss. Maintaining spreadsheets for all delivery notices, invoices, recharging of staff, assets, equipment and stocks. Governance Implement all applicable company policies, procedures and protocols to meet Care Quality Commission Fundamental Standards and to promote best practice, including complying with the Caldicott Principles and the Data Protection Act 1998, specifically with regards to: Patient Confidentiality Health & Safety Infection Control Equality and Diversity Risk management Safeguarding THE INDIVIDUAL EDUCATION & QUALIFICATION Educated to A level standard or equivalent. GCSE Maths and English EXPERIENCE & KNOWLEDGE Exceptional administrator who can understand and deliver within a complex working environment. Good organisation skills and the ability to multi-task. Enjoys working with a range of people and is able to tailor their approach to a diversity of patient needs. Outstanding telephone manner with the ability to adapt approach to different situations. Excellent verbal and written communication skills. Committed to delivery of consistently high standards of administration. Self-starter with the ability to work on own initiative, as well as working well within a team. Enjoys the routine and rhythm of a process driven environment. Comfortable making a significant contribution in a small team. Able to balance working independently with appropriate escalation. Committed to delivery of consistently high standards of testing and administration. SKILLS & PERSONAL ATTRIBUTES Proven customer service skills with a passion for customer care. Proven administrative skills including the ability to follow processes. Excellent computer skills. Comfortable with Microsoft Office products and the ability to learn new patient record systems. SUPPLEMENTAL INFORMATION COMMON TO ALL ROLES ADDITIONAL RESPONSIBILITIES . click apply for full job details
Jan 14, 2026
Full time
WHO ARE WE? Who are we? Newmedica are one of the leading providers of NHS ophthalmology services in England, providing outpatients appointments, diagnostic testing and eye surgery. We aim to change lives through better sight and eye health. We care for thousands of NHS and private patients a year in our specialist eye clinics across the country. We have significant growth plans over the next few years as we look to establish a national footprint and open many new sites across the UK. We are thrilled to say that following an independently conducted survey of Newmedica colleagues, we have been certified as a Great Place to Work . This is a global benchmark that recognises employers who create an outstanding employee experience. ROLE SUMMARY The senior patient administrator supports with the local service operations on a day-to-day basis by ensuring that all administration processes are efficient, accurate and fit for purpose. Being part of the senior management team, the key objective for this role is to ensure that the team provides the highest quality of patient care and to contribute to the company's capacity for rapid growth. The senior patient administrator will have the opportunity to shape and motivate admin and business processes to enhance clinic performance to achieve set targets and to deliver outstanding results. The senior patient administrator will be responsible for the management of all administration in support of activity within the Outpatients and Theatre in order to facilitate the smooth running of the service. In addition, the following roles and responsibilities are outlined below. Whatwe'reoffering A salary between £28,000 - £30000, depending on experience. 25 days annual leave plus bank holidays A company pension scheme Opportunities to develop and grow within the business Access to a range of benefits including free eye tests, discounted or free glasses, and a retail/technology discount scheme. An environment whereyourlearning and development is supported through a range of various learning tools and courses. Working with a friendly multi-disciplinary team passionate about improving the lives of our patients Free food/snacks trolley Monthly governance day with lunch provided A free 24/7 well-being/counselling/advice service A bright,spaciousand modern working environment, built to the highest standards Cycle to work scheme Monthly Gift voucher rewards Private Medical and Dental Insurance KEY RESPONSIBILITIES: Take ownership of all furnishings, office equipment, security for the hospital. Ensuring that all necessary paperwork/ stationary is stocked and available. Organise the repair and service of non-clinical equipment throughout the service and act as the first point of contact for technical, operational or patient matters, resolving minor issues in line with incident/complaints procedures or escalating as appropriate. Maintain a positive relationship with client staff at every interaction, formal and informal networks and ensure that effective communication and escalation mechanisms are in place at all times. To liaise with all colleagues on proper use of this information to ensure that confidentiality is maintained at all times when dealing with highly sensitive details and reports, in accordance with the Newmedica Data Protection Policy. To maintain a positive relationship and open communication with the other leads in the business. To take an active role in the production of patient information and examination preparation leaflets. Record feedback from patients regarding queries about their information literature and feed this back by participating in information groups when requested. Maintain staff contact lists, training database, weekly staff task list, maintain sickness reports, create group distribution lists and be the SPOC for all staff administrative queries. Understanding and implementing new patient pathways from an admin perspective Timely completion of reports and submissions to governance bodies eg CQC Becoming competent in all aspects of the Patient Admin role to support the team as and when necessary. To efficiently train and support new starters in the admin team. Diary overview (being led by service lead) - balancing business needs and staffing needs. Daily task list for the team uploaded weekly and ensuring all tasks are completed by the end of the day. Be part of the on call rota. DESIRED SKILLS: Ability to prioritise tasks depending on their importance and urgency of the matter. Having the ability to be analytical and critical in all aspects of the role. Ability to document communications in timely and accurate manner. Desire to take on new initiatives. Problem solver. Ability to be agile and adjust to any last-minute changes. People management skills. Ability to be flexible and adapt to each day being varied. Keeping the team motivated. Knowledge and Expertise To have a full understanding of the pathways and resources needed for various clinic appointments e.g. whether a dual appointment is required (parallel appointments) and ensures the necessary appointments are available at the time of booking. To gain comprehensive knowledge of timetables for all clinicians over a number of clinical sub specialties and sites. To work towards having a full understanding of the CQC regulatory standards. To understand and have a good working knowledge of the Newmedica databases including CPM and Open Eyes General Administration Have ability to concentrate on various tasks and prioritise whilst working in an unpredictable environment without supervision. To check all patient demographics when patients attend clinic. Take responsibility for the adherence to confidential waste policy the organisation of its collection and disposal. Train new starters in outpatient processes and procedures and involvement with departmental induction. Arrange and attend meetings, instigate agenda's, take minutes or records of decisions, the updating of action plans and disseminating information to service staff. Represent the Service manager at meetings or events. Liaise with marketing and ensure supplies are maintained of marketing information Co-ordinate and assist in the management of events as directed. Liaise with the Newmedica HR team in London and the payroll team regarding staff employment queries, payroll, recruitment, on and off boarding including arranging induction. Customer Care Whilst Newmedica would not tolerate harassment or bullying, some callers (clients, carers and staff) may be distressed, anxious or aggressive through stress. Staff must be able to respond to all callers with tact, diplomacy and kindness. Ensure all queries, voicemails or messages are actioned and responded to in a timely manner. To take responsibility for maintaining patient confidentiality when booking. Financial Administration The processing of the Private offer regarding all payments and tracking Meeting CCG challenges for patient Individual Funding Requests (IFR's) Assist with compilation of spreadsheets regarding revenue, profit and loss. Maintaining spreadsheets for all delivery notices, invoices, recharging of staff, assets, equipment and stocks. Governance Implement all applicable company policies, procedures and protocols to meet Care Quality Commission Fundamental Standards and to promote best practice, including complying with the Caldicott Principles and the Data Protection Act 1998, specifically with regards to: Patient Confidentiality Health & Safety Infection Control Equality and Diversity Risk management Safeguarding THE INDIVIDUAL EDUCATION & QUALIFICATION Educated to A level standard or equivalent. GCSE Maths and English EXPERIENCE & KNOWLEDGE Exceptional administrator who can understand and deliver within a complex working environment. Good organisation skills and the ability to multi-task. Enjoys working with a range of people and is able to tailor their approach to a diversity of patient needs. Outstanding telephone manner with the ability to adapt approach to different situations. Excellent verbal and written communication skills. Committed to delivery of consistently high standards of administration. Self-starter with the ability to work on own initiative, as well as working well within a team. Enjoys the routine and rhythm of a process driven environment. Comfortable making a significant contribution in a small team. Able to balance working independently with appropriate escalation. Committed to delivery of consistently high standards of testing and administration. SKILLS & PERSONAL ATTRIBUTES Proven customer service skills with a passion for customer care. Proven administrative skills including the ability to follow processes. Excellent computer skills. Comfortable with Microsoft Office products and the ability to learn new patient record systems. SUPPLEMENTAL INFORMATION COMMON TO ALL ROLES ADDITIONAL RESPONSIBILITIES . click apply for full job details
Gloucestershires largest comprehensive school with over 200 staff and approximately 1,800 students is seeking a Digital Strategy & Information Manager to provide strategic leadership for all aspects of digital development, IT Systems, Data Governance and Compliance. As well as ensuring that the school is proactive in keeping abreast with technological developments (e click apply for full job details
Jan 14, 2026
Contractor
Gloucestershires largest comprehensive school with over 200 staff and approximately 1,800 students is seeking a Digital Strategy & Information Manager to provide strategic leadership for all aspects of digital development, IT Systems, Data Governance and Compliance. As well as ensuring that the school is proactive in keeping abreast with technological developments (e click apply for full job details
What's the story? This is a UK food wholesaler/importer with a very specific niche. Let's just say: if your idea of happiness is a product range with actual flavour, loyal fans across hospitality, and a category that never goes out of fashion you'll be in your element. They've grown fast click apply for full job details
Jan 14, 2026
Full time
What's the story? This is a UK food wholesaler/importer with a very specific niche. Let's just say: if your idea of happiness is a product range with actual flavour, loyal fans across hospitality, and a category that never goes out of fashion you'll be in your element. They've grown fast click apply for full job details
A growing business is seeking an experienced Waste Sales Manager with proven knowledge of construction waste and recycling sector. This is not a general sales role theyre looking for someone who already understands waste management processes, compliance requirements and industry regulations and brings a strong network of contacts click apply for full job details
Jan 14, 2026
Full time
A growing business is seeking an experienced Waste Sales Manager with proven knowledge of construction waste and recycling sector. This is not a general sales role theyre looking for someone who already understands waste management processes, compliance requirements and industry regulations and brings a strong network of contacts click apply for full job details
VolkerFitzpatrick offers a range and depth of civil engineering, infrastructure and building services. We contribute to vital parts of the nation's life through projects of strategic importance, while delivering those less visible, yet essential, works required by both private and public sectors. We build, renew, maintain highways, airports, railway infrastructure, and commercial, industrial and e click apply for full job details
Jan 14, 2026
Full time
VolkerFitzpatrick offers a range and depth of civil engineering, infrastructure and building services. We contribute to vital parts of the nation's life through projects of strategic importance, while delivering those less visible, yet essential, works required by both private and public sectors. We build, renew, maintain highways, airports, railway infrastructure, and commercial, industrial and e click apply for full job details
Category Insights & Marketing Manager Haddenham, UK JOB DESCRIPTION Lead data analysis for the Savoury Snack Market Assessment with the aim to guide the business growth strategy for EMEA Flavour Solutions, through the use of published market data, research agency briefs and gathering insights (market assessment value/ volume proposition, listing arguments, competitive positioning, social listening, e click apply for full job details
Jan 14, 2026
Full time
Category Insights & Marketing Manager Haddenham, UK JOB DESCRIPTION Lead data analysis for the Savoury Snack Market Assessment with the aim to guide the business growth strategy for EMEA Flavour Solutions, through the use of published market data, research agency briefs and gathering insights (market assessment value/ volume proposition, listing arguments, competitive positioning, social listening, e click apply for full job details
Technical Sales Manager (State-of-the-art facilities) Newcastle - Northern Island - Scottish wide patch £40,000 - £45,000 + Training + Progression + Company Benefits + Pool Car Are you a Technical Sales Manager from the construction industry or industrial lifting, that wants to work with a company that really cares for its employees? Do you want to work in a state-of-the-art production facility, while click apply for full job details
Jan 14, 2026
Full time
Technical Sales Manager (State-of-the-art facilities) Newcastle - Northern Island - Scottish wide patch £40,000 - £45,000 + Training + Progression + Company Benefits + Pool Car Are you a Technical Sales Manager from the construction industry or industrial lifting, that wants to work with a company that really cares for its employees? Do you want to work in a state-of-the-art production facility, while click apply for full job details
We're currently collaborating with a leading main dealer group, who represent some of the most well-known brands in the automotive industry. They're currently looking for a General Sales Manager to lead their high-pace, high-performance dealership based in Lincoln. As the General Sales Manager, you'll be leading the sales team by example and drive high-performance, delivering strong results against click apply for full job details
Jan 14, 2026
Full time
We're currently collaborating with a leading main dealer group, who represent some of the most well-known brands in the automotive industry. They're currently looking for a General Sales Manager to lead their high-pace, high-performance dealership based in Lincoln. As the General Sales Manager, you'll be leading the sales team by example and drive high-performance, delivering strong results against click apply for full job details
Come and join us as a results-driven Showroom Sales Manager. As the Showroom Sales Manager, you will grow and deliver sales as part of a hugely successful branch team. At The Bathroom Showroom, we believe in making homes, businesses, and lives better by turning a customers vision into a reality click apply for full job details
Jan 14, 2026
Full time
Come and join us as a results-driven Showroom Sales Manager. As the Showroom Sales Manager, you will grow and deliver sales as part of a hugely successful branch team. At The Bathroom Showroom, we believe in making homes, businesses, and lives better by turning a customers vision into a reality click apply for full job details
