At Apollo GraphQL, we're on a mission to empower developers by simplifying how software applications communicate with infrastructure. Our technology supports some of the largest GraphQL APIs in the world, and we're reshaping the API landscape. With over 1 billion downloads, we've become essential infrastructure for teams building modern APIs. Now, we're expanding our reach and leading the creation of a broader, more inclusive category - API orchestration - that resonates with a much wider audience, including teams who've never touched GraphQL. We're looking for a Senior Customer Success Manager to join our Enterprise Solutions Customer Success team at Apollo and serve as a trusted advisor to some of the world's largest enterprises. In this high-impact role, you'll build deep, high-touch relationships with a small portfolio of high-revenue, high-potential accounts. These customers rely on Apollo's expertise to guide their API strategies, achieve key milestones, and unlock measurable value through tailored, strategic engagements. In addition to technical expertise, we are seeking an individual with strong project management experience, customer-facing delivery experience, and the ability to drive business outcomes. This role will require managing complex engagements, setting milestones, and ensuring execution to help customers successfully implement and scale Apollo's technology. If you're passionate about driving measurable value for customers, leading strategic engagements, and managing technical project delivery, then we'd love to have you join our team as a Senior Customer Success Engineer! This is a fully remote position open to candidates based in the UK. What you'll do Serve as the primary point of contact for Enterprise customers, orchestrating their entire journey once they become Apollo customers. Own product adoption for your accounts, working in close partnership with sales to co-pilot their success. Guide customers through a tailored, high-touch journey, helping them achieve meaningful milestones like moving a new team into production or solving governance challenges. Oversee service delivery engagements with professional services and solution architects, leading structured project execution, milestone tracking, risk management, and on-time delivery of customer initiatives. Regularly engage with customers to address their questions, align on goals, and connect them with the right resources for success. Translate technical solutions into tangible business value, showing customers how Apollo can generate revenue and reduce risks. Develop and maintain customer success plans, capturing goals, roadmaps, and strategies for long-term success. Facilitate cross functional collaboration, ensuring technical and business leaders are engaged to drive execution and value realization. Advocate for customer needs within Apollo, ensuring they are prioritized across teams, while leading both short and long term customer engagements. Who you are 7+ years of experience in a technical, customer-facing role, such as Technical Project Manager, Customer Success Manager, Customer Success Engineer, Technical Account Manager, Professional Services Consultant, Service Delivery Manager, or Engagement Manager. Proven experience leading customer-facing project management and service delivery engagements. Strong ability to coordinate cross functional teams, set milestones, and ensure execution. Skilled in partnering with Sales to drive customer adoption, expansion, and success by aligning service delivery with business goals and identifying growth opportunities. Experienced in working with software engineering teams as primary stakeholders, with a strong ability to engage senior engineering leaders and platform teams at large enterprises. Strong understanding of cloud-native software development, APIs, and web technologies. Experience managing high-value accounts and delivering a white glove experience. Ability to drive measurable results and help customers achieve business outcomes. Exceptional interpersonal and communication skills, with the ability to build trust and influence decision-makers. Openness to occasional travel based on customer needs. Nice to have Experience in methodologies such as event storming and impact mapping. Experience working with GraphQL. Hands on experience with cloud platforms (AWS, GCP, Azure) and core compute services. Previous experience in a startup or high growth environment. At Apollo, we strive to provide competitive, market informed compensation whilst ensuring consistency within the team in each country. We make hiring decisions based on your skills, experience, and our overall assessment of what we learned during the hiring process. The above salary range includes base salary + variable compensation. Apollo also offers equity, and benefits. Location This is a remote position that can be done from anywhere in the UK. Equal Opportunity Apollo is proud to be an equal opportunity workplace dedicated to pursuing and hiring a talented and diverse workforce.
Jan 16, 2026
Full time
At Apollo GraphQL, we're on a mission to empower developers by simplifying how software applications communicate with infrastructure. Our technology supports some of the largest GraphQL APIs in the world, and we're reshaping the API landscape. With over 1 billion downloads, we've become essential infrastructure for teams building modern APIs. Now, we're expanding our reach and leading the creation of a broader, more inclusive category - API orchestration - that resonates with a much wider audience, including teams who've never touched GraphQL. We're looking for a Senior Customer Success Manager to join our Enterprise Solutions Customer Success team at Apollo and serve as a trusted advisor to some of the world's largest enterprises. In this high-impact role, you'll build deep, high-touch relationships with a small portfolio of high-revenue, high-potential accounts. These customers rely on Apollo's expertise to guide their API strategies, achieve key milestones, and unlock measurable value through tailored, strategic engagements. In addition to technical expertise, we are seeking an individual with strong project management experience, customer-facing delivery experience, and the ability to drive business outcomes. This role will require managing complex engagements, setting milestones, and ensuring execution to help customers successfully implement and scale Apollo's technology. If you're passionate about driving measurable value for customers, leading strategic engagements, and managing technical project delivery, then we'd love to have you join our team as a Senior Customer Success Engineer! This is a fully remote position open to candidates based in the UK. What you'll do Serve as the primary point of contact for Enterprise customers, orchestrating their entire journey once they become Apollo customers. Own product adoption for your accounts, working in close partnership with sales to co-pilot their success. Guide customers through a tailored, high-touch journey, helping them achieve meaningful milestones like moving a new team into production or solving governance challenges. Oversee service delivery engagements with professional services and solution architects, leading structured project execution, milestone tracking, risk management, and on-time delivery of customer initiatives. Regularly engage with customers to address their questions, align on goals, and connect them with the right resources for success. Translate technical solutions into tangible business value, showing customers how Apollo can generate revenue and reduce risks. Develop and maintain customer success plans, capturing goals, roadmaps, and strategies for long-term success. Facilitate cross functional collaboration, ensuring technical and business leaders are engaged to drive execution and value realization. Advocate for customer needs within Apollo, ensuring they are prioritized across teams, while leading both short and long term customer engagements. Who you are 7+ years of experience in a technical, customer-facing role, such as Technical Project Manager, Customer Success Manager, Customer Success Engineer, Technical Account Manager, Professional Services Consultant, Service Delivery Manager, or Engagement Manager. Proven experience leading customer-facing project management and service delivery engagements. Strong ability to coordinate cross functional teams, set milestones, and ensure execution. Skilled in partnering with Sales to drive customer adoption, expansion, and success by aligning service delivery with business goals and identifying growth opportunities. Experienced in working with software engineering teams as primary stakeholders, with a strong ability to engage senior engineering leaders and platform teams at large enterprises. Strong understanding of cloud-native software development, APIs, and web technologies. Experience managing high-value accounts and delivering a white glove experience. Ability to drive measurable results and help customers achieve business outcomes. Exceptional interpersonal and communication skills, with the ability to build trust and influence decision-makers. Openness to occasional travel based on customer needs. Nice to have Experience in methodologies such as event storming and impact mapping. Experience working with GraphQL. Hands on experience with cloud platforms (AWS, GCP, Azure) and core compute services. Previous experience in a startup or high growth environment. At Apollo, we strive to provide competitive, market informed compensation whilst ensuring consistency within the team in each country. We make hiring decisions based on your skills, experience, and our overall assessment of what we learned during the hiring process. The above salary range includes base salary + variable compensation. Apollo also offers equity, and benefits. Location This is a remote position that can be done from anywhere in the UK. Equal Opportunity Apollo is proud to be an equal opportunity workplace dedicated to pursuing and hiring a talented and diverse workforce.
Dynamics Developer Tech Consultancy SC Clearance Required Up to 70,000 Fully Remote MERITUS are working with a leading Tech consultancy looking for a Dynamics 365 / Power Platform Developer to join their Central Government / Defence Division. This opportunity is ideal for a senior-level Dynamics 365 and Power Platform professional who enjoys working on complex enterprise solutions, mentoring others, and delivering secure, scalable Microsoft business applications in regulated environments. If successful you will play a key role in designing, building, and supporting complex Microsoft Dynamics 365 and Power Platform solutions. Working within multidisciplinary agile teams, you will apply strong platform engineering practices, contribute to solution architecture, and help drive continuous improvement across delivery, quality, and automation standards. Main Responsibilities: Design, develop, and support Microsoft Dynamics 365 (Sales and Customer Service) and Power Platform solutions within defined project scopes Build scalable model-driven apps, canvas apps, and Power Automate cloud flows using agreed architectural patterns and best practices Develop and maintain custom plugins, workflow activities, and integrations using C#, Dataverse SDK, and Microsoft Graph APIs Lead defined technical workstreams, mentor junior developers, and contribute to solution reviews and quality assurance activities Support ALM and DevOps practices including solution management, automated deployments, and CI/CD pipelines using Azure DevOps Required Skills: Strong hands-on experience with Microsoft Dynamics 365 Customer Engagement and Power Platform development Solid knowledge of Dataverse including data modelling, relationships, business rules, and role-based security Proven C# development experience for plugins, custom workflows, and API integrations Experience implementing Power Platform ALM using solutions, build tools, and deployment pipelines Background working in secure or regulated environments, with strong awareness of enterprise and government security requirements Benefits: Salary up to 70,000 25 days holiday + bank holidays Private medical insurance Remote / Flexible working options Got your attention? If you believe that you have the skills and experience for the Technical Product Manager role - then please get in touch. We also offer a referral scheme for any candidates whose details are passed to us that we successfully place. If you have any further questions then please contact Ryan Harris at MERITUS.
Jan 16, 2026
Full time
Dynamics Developer Tech Consultancy SC Clearance Required Up to 70,000 Fully Remote MERITUS are working with a leading Tech consultancy looking for a Dynamics 365 / Power Platform Developer to join their Central Government / Defence Division. This opportunity is ideal for a senior-level Dynamics 365 and Power Platform professional who enjoys working on complex enterprise solutions, mentoring others, and delivering secure, scalable Microsoft business applications in regulated environments. If successful you will play a key role in designing, building, and supporting complex Microsoft Dynamics 365 and Power Platform solutions. Working within multidisciplinary agile teams, you will apply strong platform engineering practices, contribute to solution architecture, and help drive continuous improvement across delivery, quality, and automation standards. Main Responsibilities: Design, develop, and support Microsoft Dynamics 365 (Sales and Customer Service) and Power Platform solutions within defined project scopes Build scalable model-driven apps, canvas apps, and Power Automate cloud flows using agreed architectural patterns and best practices Develop and maintain custom plugins, workflow activities, and integrations using C#, Dataverse SDK, and Microsoft Graph APIs Lead defined technical workstreams, mentor junior developers, and contribute to solution reviews and quality assurance activities Support ALM and DevOps practices including solution management, automated deployments, and CI/CD pipelines using Azure DevOps Required Skills: Strong hands-on experience with Microsoft Dynamics 365 Customer Engagement and Power Platform development Solid knowledge of Dataverse including data modelling, relationships, business rules, and role-based security Proven C# development experience for plugins, custom workflows, and API integrations Experience implementing Power Platform ALM using solutions, build tools, and deployment pipelines Background working in secure or regulated environments, with strong awareness of enterprise and government security requirements Benefits: Salary up to 70,000 25 days holiday + bank holidays Private medical insurance Remote / Flexible working options Got your attention? If you believe that you have the skills and experience for the Technical Product Manager role - then please get in touch. We also offer a referral scheme for any candidates whose details are passed to us that we successfully place. If you have any further questions then please contact Ryan Harris at MERITUS.
At Apollo GraphQL, we're on a mission to empower developers by simplifying how software applications communicate with infrastructure. Our technology supports some of the largest GraphQL APIs in the world, and we're reshaping the API landscape. With over 1 billion downloads, we've become essential infrastructure for teams building modern APIs. Now, we're expanding our reach and leading the creation of a broader, more inclusive category - API orchestration - that resonates with a much wider audience, including teams who've never touched GraphQL. We're looking for a Senior Customer Success Manager to join our Enterprise Solutions Customer Success team at Apollo and serve as a trusted advisor to some of the world's largest enterprises. In this high-impact role, you'll build deep, high-touch relationships with a small portfolio of high-revenue, high-potential accounts. These customers rely on Apollo's expertise to guide their API strategies, achieve key milestones, and unlock measurable value through tailored, strategic engagements. In addition to technical expertise, we are seeking an individual with strong project management experience, customer-facing delivery experience, and the ability to drive business outcomes. This role will require managing complex engagements, setting milestones, and ensuring execution to help customers successfully implement and scale Apollo's technology. If you're passionate about driving measurable value for customers, leading strategic engagements, and managing technical project delivery, then we'd love to have you join our team as a Senior Customer Success Engineer! This is a fully remote position open to candidates based in the UK. What you'll do Serve as the primary point of contact for Enterprise customers, orchestrating their entire journey once they become Apollo customers. Own product adoption for your accounts, working in close partnership with sales to co-pilot their success. Guide customers through a tailored, high-touch journey, helping them achieve meaningful milestones like moving a new team into production or solving governance challenges. Oversee service delivery engagements with professional services and solution architects, leading structured project execution, milestone tracking, risk management, and on time delivery of customer initiatives. Regularly engage with customers to address their questions, align on goals, and connect them with the right resources for success. Translate technical solutions into tangible business value, showing customers how Apollo can generate revenue and reduce risks. Develop and maintain customer success plans, capturing goals, roadmaps, and strategies for long term success. Facilitate cross functional collaboration, ensuring technical and business leaders are engaged to drive execution and value realization. Advocate for customer needs within Apollo, ensuring they are prioritized across teams, while leading both short and long term customer engagements. Who you are 7+ years of experience in a technical, customer facing role, such as Technical Project Manager, Customer Success Manager, Customer Success Engineer, Technical Account Manager, Professional Services Consultant, Service Delivery Manager, or Engagement Manager. Proven experience leading customer facing project management and service delivery engagements. Strong ability to coordinate cross functional teams, set milestones, and ensure execution. Skilled in partnering with Sales to drive customer adoption, expansion, and success by aligning service delivery with business goals and identifying growth opportunities. Experienced in working with software engineering teams as primary stakeholders, with a strong ability to engage senior engineering leaders and platform teams at large enterprises. Strong understanding of cloud native software development, APIs, and web technologies. Experience managing high value accounts and delivering a white glove experience. Ability to drive measurable results and help customers achieve business outcomes. Exceptional interpersonal and communication skills, with the ability to build trust and influence decision makers. Openness to occasional travel based on customer needs. Nice to have A degree in Computer Science. Experience in methodologies such as event storming and impact mapping. Experience working with GraphQL. Hands on experience with cloud platforms (AWS, GCP, Azure) and core compute services. Previous experience in a startup or high growth environment. At Apollo, we strive to provide competitive, market informed compensation whilst ensuring consistency within the team in each country. We make hiring decisions based on your skills, experience, and our overall assessment of what we learned during the hiring process. The above salary range includes base salary + variable compensation. Apollo also offers equity, and benefits. Location This is a remote position that can be done from anywhere in the UK. Equal Opportunity Apollo is proud to be an equal opportunity workplace dedicated to pursuing and hiring a talented and diverse workforce.
Jan 15, 2026
Full time
At Apollo GraphQL, we're on a mission to empower developers by simplifying how software applications communicate with infrastructure. Our technology supports some of the largest GraphQL APIs in the world, and we're reshaping the API landscape. With over 1 billion downloads, we've become essential infrastructure for teams building modern APIs. Now, we're expanding our reach and leading the creation of a broader, more inclusive category - API orchestration - that resonates with a much wider audience, including teams who've never touched GraphQL. We're looking for a Senior Customer Success Manager to join our Enterprise Solutions Customer Success team at Apollo and serve as a trusted advisor to some of the world's largest enterprises. In this high-impact role, you'll build deep, high-touch relationships with a small portfolio of high-revenue, high-potential accounts. These customers rely on Apollo's expertise to guide their API strategies, achieve key milestones, and unlock measurable value through tailored, strategic engagements. In addition to technical expertise, we are seeking an individual with strong project management experience, customer-facing delivery experience, and the ability to drive business outcomes. This role will require managing complex engagements, setting milestones, and ensuring execution to help customers successfully implement and scale Apollo's technology. If you're passionate about driving measurable value for customers, leading strategic engagements, and managing technical project delivery, then we'd love to have you join our team as a Senior Customer Success Engineer! This is a fully remote position open to candidates based in the UK. What you'll do Serve as the primary point of contact for Enterprise customers, orchestrating their entire journey once they become Apollo customers. Own product adoption for your accounts, working in close partnership with sales to co-pilot their success. Guide customers through a tailored, high-touch journey, helping them achieve meaningful milestones like moving a new team into production or solving governance challenges. Oversee service delivery engagements with professional services and solution architects, leading structured project execution, milestone tracking, risk management, and on time delivery of customer initiatives. Regularly engage with customers to address their questions, align on goals, and connect them with the right resources for success. Translate technical solutions into tangible business value, showing customers how Apollo can generate revenue and reduce risks. Develop and maintain customer success plans, capturing goals, roadmaps, and strategies for long term success. Facilitate cross functional collaboration, ensuring technical and business leaders are engaged to drive execution and value realization. Advocate for customer needs within Apollo, ensuring they are prioritized across teams, while leading both short and long term customer engagements. Who you are 7+ years of experience in a technical, customer facing role, such as Technical Project Manager, Customer Success Manager, Customer Success Engineer, Technical Account Manager, Professional Services Consultant, Service Delivery Manager, or Engagement Manager. Proven experience leading customer facing project management and service delivery engagements. Strong ability to coordinate cross functional teams, set milestones, and ensure execution. Skilled in partnering with Sales to drive customer adoption, expansion, and success by aligning service delivery with business goals and identifying growth opportunities. Experienced in working with software engineering teams as primary stakeholders, with a strong ability to engage senior engineering leaders and platform teams at large enterprises. Strong understanding of cloud native software development, APIs, and web technologies. Experience managing high value accounts and delivering a white glove experience. Ability to drive measurable results and help customers achieve business outcomes. Exceptional interpersonal and communication skills, with the ability to build trust and influence decision makers. Openness to occasional travel based on customer needs. Nice to have A degree in Computer Science. Experience in methodologies such as event storming and impact mapping. Experience working with GraphQL. Hands on experience with cloud platforms (AWS, GCP, Azure) and core compute services. Previous experience in a startup or high growth environment. At Apollo, we strive to provide competitive, market informed compensation whilst ensuring consistency within the team in each country. We make hiring decisions based on your skills, experience, and our overall assessment of what we learned during the hiring process. The above salary range includes base salary + variable compensation. Apollo also offers equity, and benefits. Location This is a remote position that can be done from anywhere in the UK. Equal Opportunity Apollo is proud to be an equal opportunity workplace dedicated to pursuing and hiring a talented and diverse workforce.
Welcome to Warner Bros. Discovery the stuff dreams are made of. Who We Are When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. Your New Role As a Dynamics 365 Supply Chain Functional Consultant, you will play a leading role in designing, delivering, and optimising Microsoft Dynamics 365 Finance & Operations (F&O) Supply Chain solutions across Warner Bros. Discovery's global business landscape. The role will report to the Senior Director Retail Experiences Technology and will be based out of Leavesden Park, Watford. This role may involve line management of D365 Functional Consultants. You will serve as a key functional lead, bridging business requirements and technology design, guiding the wider retail technology implementation, and ensuring that the D365 solution delivers measurable business value. Partnering closely with business process owners, solution architects, and technical teams, you'll apply deep Supply Chain expertise to enable process excellence, scalability, and transformation across our global operations. Your Role Accountabilities: Solution Design & Delivery Translate business and process requirements into comprehensive functional designs and configurations. Lead functional design workshops and fit-gap analyses across key D365 SCM areas. Oversee configuration, testing, and deployment of D365 SCM modules in line with best practices and governance frameworks. Develop and maintain key design artifacts process flows, functional design documents, configuration logs, and test scripts. Act as a quality gatekeeper for functional design and ensure alignment with global process and data standards. Functional Expertise Provide deep functional knowledge and hands on configuration across the full spectrum of D365 SCM including Product Information Management, Procurement and Sourcing, Inventory and Warehouse Management, Master Planning and Forecasting, Production Control (Discrete, Process, and Lean Manufacturing), Asset Management, Sales Order Processing and Fulfilment, Transportation and Landed Cost Management, Engineering Change Management, Supplier Collaboration and Planning Optimisation. Leadership & Delivery Enablement Serve as the functional lead within and across project workstreams-guiding junior consultants and coordinating with architects and developers. Review and validate functional specifications for extensions, interfaces, and reports. Partner with testing teams to define and execute test strategies, scenarios, and acceptance criteria. Support data migration, system integration, and user acceptance testing phases. Provide hands on functional leadership during cutover, go live, and post deployment stabilisation. Stakeholder & Business Engagement Collaborate with global process owners and regional business leads to align D365 capabilities with enterprise supply chain objectives. Advise stakeholders on best practices and process optimisation opportunities within D365 SCM. Deliver user enablement, training, and change management support to ensure successful adoption. Continuous Improvement & Innovation Stay informed of Microsoft's D365 SCM roadmap, identifying opportunities to leverage emerging features (Planning Optimisation, CoPilot, Intelligent Order Management, Supply Chain Insights). Contribute to enterprise solution governance and continuous improvement initiatives. Act as a trusted functional advisor to business and IT leadership. Qualifications & Experiences: 8+ years of experience implementing and supporting Microsoft Dynamics 365 F&O / AX, with a focus on Supply Chain or Manufacturing domains. At least 3 full cycle D365 SCM implementations (design through to go live). Proven expertise in multiple SCM modules, particularly procurement, inventory, planning, logistics, and production. Strong understanding of end to end supply chain processes and how they map to D365 capabilities. Experience leading workshops, managing design signoffs, and coordinating cross functional delivery. Proficiency in creating and validating functional documentation and supporting testing and training deliverables. Hands on experience with Azure DevOps for project tracking, configuration management, and test planning. Excellent communication, facilitation, and stakeholder management skills, with the ability to influence across technical and business teams. Preferred / Highly Desirable: Experience working within global enterprise environments and multi entity D365 rollouts. Exposure to Microsoft FastTrack delivery methodologies. Familiarity with integrations leveraging Power Platform, Dataverse, or Azure services. Industry experience in manufacturing, retail, or media supply chain environments. Certifications (Highly Valued): MB 300: Microsoft Dynamics 365: Core Finance and Operations MB 330: Microsoft Dynamics 365 Supply Chain Management MB 335: Dynamics 365 Supply Chain Management Functional Consultant Expert (combined replacement for MB 300 + MB 330) MB 320: Microsoft Dynamics 365: Manufacturing (optional) PL 200: Power Platform Functional Consultant (optional) Hybrid Working - This role is advertised as a Hybrid work model, that combines remote and in office work, following our current company policy and to be agreed with your Line Manager. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement where this is essential to business needs and upon reasonable notice to you. How We Get Things Done This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview. Championing Inclusion at WBD Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law. If you're a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.
Jan 14, 2026
Full time
Welcome to Warner Bros. Discovery the stuff dreams are made of. Who We Are When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. Your New Role As a Dynamics 365 Supply Chain Functional Consultant, you will play a leading role in designing, delivering, and optimising Microsoft Dynamics 365 Finance & Operations (F&O) Supply Chain solutions across Warner Bros. Discovery's global business landscape. The role will report to the Senior Director Retail Experiences Technology and will be based out of Leavesden Park, Watford. This role may involve line management of D365 Functional Consultants. You will serve as a key functional lead, bridging business requirements and technology design, guiding the wider retail technology implementation, and ensuring that the D365 solution delivers measurable business value. Partnering closely with business process owners, solution architects, and technical teams, you'll apply deep Supply Chain expertise to enable process excellence, scalability, and transformation across our global operations. Your Role Accountabilities: Solution Design & Delivery Translate business and process requirements into comprehensive functional designs and configurations. Lead functional design workshops and fit-gap analyses across key D365 SCM areas. Oversee configuration, testing, and deployment of D365 SCM modules in line with best practices and governance frameworks. Develop and maintain key design artifacts process flows, functional design documents, configuration logs, and test scripts. Act as a quality gatekeeper for functional design and ensure alignment with global process and data standards. Functional Expertise Provide deep functional knowledge and hands on configuration across the full spectrum of D365 SCM including Product Information Management, Procurement and Sourcing, Inventory and Warehouse Management, Master Planning and Forecasting, Production Control (Discrete, Process, and Lean Manufacturing), Asset Management, Sales Order Processing and Fulfilment, Transportation and Landed Cost Management, Engineering Change Management, Supplier Collaboration and Planning Optimisation. Leadership & Delivery Enablement Serve as the functional lead within and across project workstreams-guiding junior consultants and coordinating with architects and developers. Review and validate functional specifications for extensions, interfaces, and reports. Partner with testing teams to define and execute test strategies, scenarios, and acceptance criteria. Support data migration, system integration, and user acceptance testing phases. Provide hands on functional leadership during cutover, go live, and post deployment stabilisation. Stakeholder & Business Engagement Collaborate with global process owners and regional business leads to align D365 capabilities with enterprise supply chain objectives. Advise stakeholders on best practices and process optimisation opportunities within D365 SCM. Deliver user enablement, training, and change management support to ensure successful adoption. Continuous Improvement & Innovation Stay informed of Microsoft's D365 SCM roadmap, identifying opportunities to leverage emerging features (Planning Optimisation, CoPilot, Intelligent Order Management, Supply Chain Insights). Contribute to enterprise solution governance and continuous improvement initiatives. Act as a trusted functional advisor to business and IT leadership. Qualifications & Experiences: 8+ years of experience implementing and supporting Microsoft Dynamics 365 F&O / AX, with a focus on Supply Chain or Manufacturing domains. At least 3 full cycle D365 SCM implementations (design through to go live). Proven expertise in multiple SCM modules, particularly procurement, inventory, planning, logistics, and production. Strong understanding of end to end supply chain processes and how they map to D365 capabilities. Experience leading workshops, managing design signoffs, and coordinating cross functional delivery. Proficiency in creating and validating functional documentation and supporting testing and training deliverables. Hands on experience with Azure DevOps for project tracking, configuration management, and test planning. Excellent communication, facilitation, and stakeholder management skills, with the ability to influence across technical and business teams. Preferred / Highly Desirable: Experience working within global enterprise environments and multi entity D365 rollouts. Exposure to Microsoft FastTrack delivery methodologies. Familiarity with integrations leveraging Power Platform, Dataverse, or Azure services. Industry experience in manufacturing, retail, or media supply chain environments. Certifications (Highly Valued): MB 300: Microsoft Dynamics 365: Core Finance and Operations MB 330: Microsoft Dynamics 365 Supply Chain Management MB 335: Dynamics 365 Supply Chain Management Functional Consultant Expert (combined replacement for MB 300 + MB 330) MB 320: Microsoft Dynamics 365: Manufacturing (optional) PL 200: Power Platform Functional Consultant (optional) Hybrid Working - This role is advertised as a Hybrid work model, that combines remote and in office work, following our current company policy and to be agreed with your Line Manager. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement where this is essential to business needs and upon reasonable notice to you. How We Get Things Done This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview. Championing Inclusion at WBD Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law. If you're a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.
