London; United Kingdom This is a 12 month fixed term contract. This role is part of our eBay Inhouse team, where you will be employed by DEPT but embedded within eBay. JOB PURPOSE The Program Manager (Buyer Experience) will spearhead the development and execution of the 'Community' workstream in the Buyer Success team. As part of the global Buyer Success initiative, ensuring we are creating seamless experiences for our customers which spark joy and in turn drive retention. This role is pivotal in ensuring that our community-driven initiatives for Buyers, including auctions, social commerce, content syndication, and new innovative programs, effectively enhance buyer retention and engagement. The ideal candidate is a strategic thinker with a passion for community building and a track record of driving successful buyer engagement strategies. KEY RESPONSIBILITIES Community Strategy Development: Develop and implement a comprehensive community strategy that leverages auctions, social commerce, content syndication and more to drive buyer retention and engagement. Program Management: Lead the execution of community-focused programs, ensuring alignment with overall buyer success goals and driving measurable outcomes. Innovative Initiatives: Identify and develop new community-driven initiatives that enhance the buyer experience and foster long-term loyalty. Cross-Functional Collaboration: Work closely with marketing, product, and market teams to ensure community initiatives are integrated into broader company strategies and effectively communicated to buyers. Performance Analysis: Monitor and analyze the performance of community initiatives, using data-driven insights to refine strategies and improve outcomes. Community Engagement: Foster a vibrant and inclusive community environment, encouraging active participation and feedback from buyers. WHAT WE ARE LOOKING FOR Consulting or strategic development and see projects through to implementation. Delivering projects around understanding community and building communities. 5+ years of experience in community management, buyer success, or a related ecommerce role, with a focus on retention strategies. Proven track record of developing and executing successful community-driven programs. Strong understanding of social commerce, auctions, and content syndication. Excellent leadership, communication, and interpersonal skills. Ability to work collaboratively across departments and influence stakeholders at all levels. Strong analytical skills with the ability to interpret data and make informed decisions Excellent communication and presentation skills. Analytical and strategic thinker Highly collaborative Ability to adeptly navigate a complex matrix organization by leveraging influencing skills and effective stakeholder management to secure buy-in for proposals and strategies Able to deliver at pace Comfortable with and able to work through ambiguity in order to drive clarity and direction WE OFFER A flexible, hybrid working policy (2 days from the office, depending on location). Pension, free private healthcare, mental health support, and company sick pay scheme. Help getting you to work with a season ticket loan and cycle to work scheme. Enhanced family friendly policies to support new parents. Social and Cultural Events, plenty of opportunities to connect with colleagues through organised activities and celebrations. Inspirational Talks, bringing the outside in with regular guest speakers and events. Learning and Development, supporting your growth with continuous opportunities to learn and advance. Buddy Programme: You will be paired with a 'Buddy' to help you through your first weeks' at DEPT. A reputation for doing good. DEPT has been a Certified B Corp since 2021 and named 'Agency of the Year' at both The Lovies and The Webby Awards. Awesome clients. Whether big or small, local or global - at DEPT you'll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together! The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications. Global annual DEPT Cares Month in which employees come together and donate their skills to support local charities. WHO ARE WE? We are pioneers at heart. What does that mean? We are always looking forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That's why we hire curious, self-driven, talented people who never stop innovating. Our culture is big enough to cope and small enough to care. Meaning, that with people across 30+ countries, we're big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients problems, no matter where you are in the world. DEPTis committed to making a positive impact on the planet and since 2021 has been Climate Neutral and B Corporation certified. DIVERSITY, EQUITY & INCLUSION At DEPT, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives. Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine. We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us. Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here . Apply for this job indicates a required field First Name Last Name Email Phone Location (City) Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile Where are you currently located? Are you happy with a 12 month fixed term contract? Select Do you have the legal right to work in the UK without visa sponsorship? Select If you do require sponsorship, please provide additional information Select Please confirm that you have read andhereby agree and acceptthe terms of ourPrivacy Statement .
May 21, 2025
Full time
London; United Kingdom This is a 12 month fixed term contract. This role is part of our eBay Inhouse team, where you will be employed by DEPT but embedded within eBay. JOB PURPOSE The Program Manager (Buyer Experience) will spearhead the development and execution of the 'Community' workstream in the Buyer Success team. As part of the global Buyer Success initiative, ensuring we are creating seamless experiences for our customers which spark joy and in turn drive retention. This role is pivotal in ensuring that our community-driven initiatives for Buyers, including auctions, social commerce, content syndication, and new innovative programs, effectively enhance buyer retention and engagement. The ideal candidate is a strategic thinker with a passion for community building and a track record of driving successful buyer engagement strategies. KEY RESPONSIBILITIES Community Strategy Development: Develop and implement a comprehensive community strategy that leverages auctions, social commerce, content syndication and more to drive buyer retention and engagement. Program Management: Lead the execution of community-focused programs, ensuring alignment with overall buyer success goals and driving measurable outcomes. Innovative Initiatives: Identify and develop new community-driven initiatives that enhance the buyer experience and foster long-term loyalty. Cross-Functional Collaboration: Work closely with marketing, product, and market teams to ensure community initiatives are integrated into broader company strategies and effectively communicated to buyers. Performance Analysis: Monitor and analyze the performance of community initiatives, using data-driven insights to refine strategies and improve outcomes. Community Engagement: Foster a vibrant and inclusive community environment, encouraging active participation and feedback from buyers. WHAT WE ARE LOOKING FOR Consulting or strategic development and see projects through to implementation. Delivering projects around understanding community and building communities. 5+ years of experience in community management, buyer success, or a related ecommerce role, with a focus on retention strategies. Proven track record of developing and executing successful community-driven programs. Strong understanding of social commerce, auctions, and content syndication. Excellent leadership, communication, and interpersonal skills. Ability to work collaboratively across departments and influence stakeholders at all levels. Strong analytical skills with the ability to interpret data and make informed decisions Excellent communication and presentation skills. Analytical and strategic thinker Highly collaborative Ability to adeptly navigate a complex matrix organization by leveraging influencing skills and effective stakeholder management to secure buy-in for proposals and strategies Able to deliver at pace Comfortable with and able to work through ambiguity in order to drive clarity and direction WE OFFER A flexible, hybrid working policy (2 days from the office, depending on location). Pension, free private healthcare, mental health support, and company sick pay scheme. Help getting you to work with a season ticket loan and cycle to work scheme. Enhanced family friendly policies to support new parents. Social and Cultural Events, plenty of opportunities to connect with colleagues through organised activities and celebrations. Inspirational Talks, bringing the outside in with regular guest speakers and events. Learning and Development, supporting your growth with continuous opportunities to learn and advance. Buddy Programme: You will be paired with a 'Buddy' to help you through your first weeks' at DEPT. A reputation for doing good. DEPT has been a Certified B Corp since 2021 and named 'Agency of the Year' at both The Lovies and The Webby Awards. Awesome clients. Whether big or small, local or global - at DEPT you'll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together! The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications. Global annual DEPT Cares Month in which employees come together and donate their skills to support local charities. WHO ARE WE? We are pioneers at heart. What does that mean? We are always looking forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That's why we hire curious, self-driven, talented people who never stop innovating. Our culture is big enough to cope and small enough to care. Meaning, that with people across 30+ countries, we're big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients problems, no matter where you are in the world. DEPTis committed to making a positive impact on the planet and since 2021 has been Climate Neutral and B Corporation certified. DIVERSITY, EQUITY & INCLUSION At DEPT, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives. Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine. We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us. Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here . Apply for this job indicates a required field First Name Last Name Email Phone Location (City) Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile Where are you currently located? Are you happy with a 12 month fixed term contract? Select Do you have the legal right to work in the UK without visa sponsorship? Select If you do require sponsorship, please provide additional information Select Please confirm that you have read andhereby agree and acceptthe terms of ourPrivacy Statement .
Planning Account Manager - JP Morgan Chase If you require any adjustments or additional support during the recruitment process, for any reason whatsoever, please let us know at At EssenceMediacom we want to eradicate inequity . We don't tolerate it and when we see it, we act . We attract, support and develop our talent without bias and strive to foster the empathy, creativity and diversity of thought needed to drive meaningful change for our people, our clients, our industry and our society. WPP and GroupM have already made strong commitments to combat racial injustice . While we are part of this group, we know we have an individual responsibility as an employer and an industry leader to fight against racism . Even if you don't meet all the requirements, that's okay, and we encourage you to apply anyway to find out more about whether this is the right match for you. Did you know that m arginalised groups including women, people of colour and people with a disability are more likely to discount themself for a role if they don't feel they meet every requirement or understand the reasonable adjustment that can be made? This is why we encourage connection and conversation to ensure that everyone has the opportunity and information needed to find the right role, for them. If this role isn't quite right, you may be the perfect fit for another - so go ahead, apply and find out! (Please note this is a UK based role and requires individuals to have the right to work in this location) Overview of role EssenceMediacom is looking for an Account Manager to join the JPMorgan Chase team, providing the candidate with exciting market challenges and brand opportunities. A Senior Planner with an interest in the finance category looking to take the next step with some would be ideal. Chase is a brilliant client to work with - challenging EssenceMediacom to deliver best-in-class media strategy, whilst also looking to explore the new and different. Our integrated team incorporates talent from the UK strategy team and the creative systems teams, offering an opportunity to understand the full agency offer. Working on this account will give you the opportunity to work with and learn from and help develop some of the most dynamic and talented people at EssenceMediacom , from a variety of departments. Reporting of the role This role typically reports into the Account Director 3 best things about the job Working within a highly regarded media agency network , that are excited for new ways of thinking and push for innovation . The expectation, support, and tools to deliver best in class digital planning work across one of many industry-leading accounts in the UK. It's a major opportunity to ignite your career and learn a huge amount from some talented colleagues and clients Essence Media c om has to offer. Measures of success In three months, you would have: Taken on the day to day running of the account, overseeing all ongoing projects and tasks across the account . Fully understood the client's business and competitive landscape, including a strong knowledge of client's business health through econometrics and contact optimizer learnings . Put in place key objectives for the team and built a solid relationship with them . In six months, you would have: Led and delivered a key campaign from start to finish . Attended and passed any training still required at manager level, focussed on digital upskilling Delivered brilliant work and great management of the client - building innovation into our plans, working integrated with agencies and teams . In 12 months, you would have: Begun the road to AD level. Learning push objectives and attending the relevant training Developed award winning ideas Implemented new ways of working to create efficiencies across the team/client Responsibilities of the role The planning account manager has three main responsibilities: 1) Leading the day-to-day account management and being the go-to person for the client. You will be indispensable to them, a key ally to help them develop amazing work. 2) Inspiring and managing the internal team. Doing and delegating where appropriate, overseeing important budget documents and ensuring the efficiency of the day to day . 3) Acting as the key fulcrum between planning and other EssenceMediacom departments to ensure a smooth and successful running of the account . What you will need Performance mindset be proficient in managing budgets and comprehensive measurement documents . Proven digital understanding, training and ability to cover digital questions in client meetings in lieu of specialist teams . Strong presentation and communication skills with excellent written & verbal English language skills/grammar . Independent worker who can own and manage relationships confidently . Drive to execute new ideas and be at the forefront of new industry developments . Personality. It's a work hard, play hard group. A keen eye for detail and a conscientious approach . Experience in cross channel media planning . A positive and passionate approach that motivates the team around you . The ability to delegate, up and downwards, to coordinate between groups and departments and to be able to sell strategies, initiatives and ideas convincingly . Provide regular feedback (both positive and negative) to the team on a regular basis. Set clear KPIs' that focus on the individual's key behaviours and areas for improvement. Flag up any serious performance issues immediately and seek help to manage them accordingly. Ensure that the team are working in a collaborative way with Digital , Investment, MBA, Business Science, Consumer Insight etc. Quality control of output from the team . About Essence Media c om We are a global communications agency leading with breakthrough thinking, building explosive growth for brands, and helping our clients see the bigger picture. Our daring global network of 10,000 influencers help our clients breach traditional boundaries in media, uncover novel ideas, and unleash exponential growth. EssenceMediacom challenges conventional thinking to build, propel, and supercharge our clients' businesses at scale and lead our industry in critical areas such as diversity, equity, inclusion, and sustainability. EssenceMediacom understands that our people are tasked with big goals: building breakthrough growth for brands and leading with breakthrough thinking in our industry. Our people are at the heart of this work because their ideas will enable us to decode the intersections of people, content, and technology to bring our aspirations to life. Our success is down to our eclectic, diverse, and talented people. EssenceMediacom is a place for us to grow our careers and expand our horizons. EssenceMediacom is committed to building an agency culture that supports our people, puts diversity at the forefront of our operations, and creates opportunity for all. This collective culture will be our "new power" where ideas are freely exchanged, and collaboration is actively encouraged in a place where you can innovate in our hyperconnected world.
May 21, 2025
Full time
Planning Account Manager - JP Morgan Chase If you require any adjustments or additional support during the recruitment process, for any reason whatsoever, please let us know at At EssenceMediacom we want to eradicate inequity . We don't tolerate it and when we see it, we act . We attract, support and develop our talent without bias and strive to foster the empathy, creativity and diversity of thought needed to drive meaningful change for our people, our clients, our industry and our society. WPP and GroupM have already made strong commitments to combat racial injustice . While we are part of this group, we know we have an individual responsibility as an employer and an industry leader to fight against racism . Even if you don't meet all the requirements, that's okay, and we encourage you to apply anyway to find out more about whether this is the right match for you. Did you know that m arginalised groups including women, people of colour and people with a disability are more likely to discount themself for a role if they don't feel they meet every requirement or understand the reasonable adjustment that can be made? This is why we encourage connection and conversation to ensure that everyone has the opportunity and information needed to find the right role, for them. If this role isn't quite right, you may be the perfect fit for another - so go ahead, apply and find out! (Please note this is a UK based role and requires individuals to have the right to work in this location) Overview of role EssenceMediacom is looking for an Account Manager to join the JPMorgan Chase team, providing the candidate with exciting market challenges and brand opportunities. A Senior Planner with an interest in the finance category looking to take the next step with some would be ideal. Chase is a brilliant client to work with - challenging EssenceMediacom to deliver best-in-class media strategy, whilst also looking to explore the new and different. Our integrated team incorporates talent from the UK strategy team and the creative systems teams, offering an opportunity to understand the full agency offer. Working on this account will give you the opportunity to work with and learn from and help develop some of the most dynamic and talented people at EssenceMediacom , from a variety of departments. Reporting of the role This role typically reports into the Account Director 3 best things about the job Working within a highly regarded media agency network , that are excited for new ways of thinking and push for innovation . The expectation, support, and tools to deliver best in class digital planning work across one of many industry-leading accounts in the UK. It's a major opportunity to ignite your career and learn a huge amount from some talented colleagues and clients Essence Media c om has to offer. Measures of success In three months, you would have: Taken on the day to day running of the account, overseeing all ongoing projects and tasks across the account . Fully understood the client's business and competitive landscape, including a strong knowledge of client's business health through econometrics and contact optimizer learnings . Put in place key objectives for the team and built a solid relationship with them . In six months, you would have: Led and delivered a key campaign from start to finish . Attended and passed any training still required at manager level, focussed on digital upskilling Delivered brilliant work and great management of the client - building innovation into our plans, working integrated with agencies and teams . In 12 months, you would have: Begun the road to AD level. Learning push objectives and attending the relevant training Developed award winning ideas Implemented new ways of working to create efficiencies across the team/client Responsibilities of the role The planning account manager has three main responsibilities: 1) Leading the day-to-day account management and being the go-to person for the client. You will be indispensable to them, a key ally to help them develop amazing work. 2) Inspiring and managing the internal team. Doing and delegating where appropriate, overseeing important budget documents and ensuring the efficiency of the day to day . 3) Acting as the key fulcrum between planning and other EssenceMediacom departments to ensure a smooth and successful running of the account . What you will need Performance mindset be proficient in managing budgets and comprehensive measurement documents . Proven digital understanding, training and ability to cover digital questions in client meetings in lieu of specialist teams . Strong presentation and communication skills with excellent written & verbal English language skills/grammar . Independent worker who can own and manage relationships confidently . Drive to execute new ideas and be at the forefront of new industry developments . Personality. It's a work hard, play hard group. A keen eye for detail and a conscientious approach . Experience in cross channel media planning . A positive and passionate approach that motivates the team around you . The ability to delegate, up and downwards, to coordinate between groups and departments and to be able to sell strategies, initiatives and ideas convincingly . Provide regular feedback (both positive and negative) to the team on a regular basis. Set clear KPIs' that focus on the individual's key behaviours and areas for improvement. Flag up any serious performance issues immediately and seek help to manage them accordingly. Ensure that the team are working in a collaborative way with Digital , Investment, MBA, Business Science, Consumer Insight etc. Quality control of output from the team . About Essence Media c om We are a global communications agency leading with breakthrough thinking, building explosive growth for brands, and helping our clients see the bigger picture. Our daring global network of 10,000 influencers help our clients breach traditional boundaries in media, uncover novel ideas, and unleash exponential growth. EssenceMediacom challenges conventional thinking to build, propel, and supercharge our clients' businesses at scale and lead our industry in critical areas such as diversity, equity, inclusion, and sustainability. EssenceMediacom understands that our people are tasked with big goals: building breakthrough growth for brands and leading with breakthrough thinking in our industry. Our people are at the heart of this work because their ideas will enable us to decode the intersections of people, content, and technology to bring our aspirations to life. Our success is down to our eclectic, diverse, and talented people. EssenceMediacom is a place for us to grow our careers and expand our horizons. EssenceMediacom is committed to building an agency culture that supports our people, puts diversity at the forefront of our operations, and creates opportunity for all. This collective culture will be our "new power" where ideas are freely exchanged, and collaboration is actively encouraged in a place where you can innovate in our hyperconnected world.
General Manager We are seeking a hands-on General Manager to lead the day-to-day operations of a co-working space while also overseeing aspects of commercial property management. This is a fantastic opportunity for someone who thrives in a people-centric environment and enjoys creating spaces where businesses and communities flourish. The Role This is a blended position with approximately: 80% Co-Working Space General Management 20% Commercial Property/Facility Management You will be responsible for the performance, culture, and operational excellence of the shared workspace. At the same time, you ll manage relationships with tenants and ensure the facility is well-maintained and functioning efficiently. Key Responsibilities General Management: Oversee daily operations of the workspace ensuring smooth, efficient functioning. Lead, mentor and motivate staff, fostering a culture of collaboration, inclusivity, and customer service. Maintain a high level of member satisfaction through strong relationship management and community engagement. Track and optimise occupancy rates, membership renewals, and member acquisition strategies. Collaborate on events, initiatives, and programming that support the member community and create meaningful experiences. Oversee budgeting, reporting, and financial performance of the space. Implement and maintain systems, policies, and procedures to support scalability and consistency. Partner with the marketing team to support brand visibility, digital engagement, and local outreach. Commercial Property/Facility Management: Ensure the building remains in top operational condition; manage maintenance schedules and third-party service providers. Manage relationships with commercial tenants and ensure lease compliance and tenant satisfaction. Oversee health and safety, security, and building access procedures. Support compliance with local regulations and coordinate facility upgrades or improvements as needed. Who You Are Personality Traits: You genuinely enjoy your work and take pride in creating great experiences for others. Calm, reliable, and even-tempered, with the ability to stay level-headed under pressure. Naturally empathetic and community-oriented, with an instinct for what people and teams need to thrive. Skills & Competencies: Proven leadership and team management capabilities. Highly organized and strategic, with an ability to prioritize and manage multiple workstreams. Strong commercial acumen comfortable working with budgets, targets, and business operations. Excellent communication skills; confident engaging with members, staff, vendors, and senior stakeholders. A background in marketing or business development is beneficial but not required. Experience: Experience managing a customer-facing business ideally within hospitality, co-working, retail, or a similar environment. Exposure to facility or property management (even partial) is advantageous. We re open to candidates at various stages of their careers; what matters most is your mindset, energy, and alignment with company values
May 21, 2025
Full time
General Manager We are seeking a hands-on General Manager to lead the day-to-day operations of a co-working space while also overseeing aspects of commercial property management. This is a fantastic opportunity for someone who thrives in a people-centric environment and enjoys creating spaces where businesses and communities flourish. The Role This is a blended position with approximately: 80% Co-Working Space General Management 20% Commercial Property/Facility Management You will be responsible for the performance, culture, and operational excellence of the shared workspace. At the same time, you ll manage relationships with tenants and ensure the facility is well-maintained and functioning efficiently. Key Responsibilities General Management: Oversee daily operations of the workspace ensuring smooth, efficient functioning. Lead, mentor and motivate staff, fostering a culture of collaboration, inclusivity, and customer service. Maintain a high level of member satisfaction through strong relationship management and community engagement. Track and optimise occupancy rates, membership renewals, and member acquisition strategies. Collaborate on events, initiatives, and programming that support the member community and create meaningful experiences. Oversee budgeting, reporting, and financial performance of the space. Implement and maintain systems, policies, and procedures to support scalability and consistency. Partner with the marketing team to support brand visibility, digital engagement, and local outreach. Commercial Property/Facility Management: Ensure the building remains in top operational condition; manage maintenance schedules and third-party service providers. Manage relationships with commercial tenants and ensure lease compliance and tenant satisfaction. Oversee health and safety, security, and building access procedures. Support compliance with local regulations and coordinate facility upgrades or improvements as needed. Who You Are Personality Traits: You genuinely enjoy your work and take pride in creating great experiences for others. Calm, reliable, and even-tempered, with the ability to stay level-headed under pressure. Naturally empathetic and community-oriented, with an instinct for what people and teams need to thrive. Skills & Competencies: Proven leadership and team management capabilities. Highly organized and strategic, with an ability to prioritize and manage multiple workstreams. Strong commercial acumen comfortable working with budgets, targets, and business operations. Excellent communication skills; confident engaging with members, staff, vendors, and senior stakeholders. A background in marketing or business development is beneficial but not required. Experience: Experience managing a customer-facing business ideally within hospitality, co-working, retail, or a similar environment. Exposure to facility or property management (even partial) is advantageous. We re open to candidates at various stages of their careers; what matters most is your mindset, energy, and alignment with company values
Company Description Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries. Working with our clients across real estate, infrastructure, energy and natural resources, we transform together delivering outcomes that improve people's lives. Working in partnership makes it possible to deliver the world's most impactful projects and programmes as we turn challenge into opportunity and complexity into success. Our capabilities include programme, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions. We are majority-owned by CBRE Group, Inc., the world's largest commercial real estate services and investment firm, with our partners holding a significant minority interest. Turner & Townsend and CBRE work together to provide clients with the premier programme, project and cost management offering in markets around the world. Please visit our website: Job Description To perform the role of the Commission Manager, taking responsibility for end-to-end service delivery To ensure that client objectives are met through the delivery of an effective cost management service SCOPE The data centre sector is key to Turner & Townsend and as part of our continued investment in the sector, an exciting opportunity has arisen for a Senior Cost Manager to join us. This permanent position is well suited to an individual that is looking to work as part of a dynamic team working with Clients throughout the UK and Europe. Senior Cost Managers handle commissions of varying sizes, depending upon the complexity of the project. KEY ACCOUNTABILITIES Commission Management, to include: Coaching junior staff, including allocating roles and responsibilities to ensure effective cost management on all projects Advising clients on feasibility studies Advising clients on their procurement options Managing the estimating and cost planning stages, including presenting the final cost plan to the client Tendering and procuring, including managing the pre-qualification stage, producing the tender list, producing the preliminaries, tender analysis, producing the tender report and compiling the contractual documents, utilising the relevant cost management tools and services; The Hive; eTender Platform Conducting the role of contract administrator, including dealing effectively with post contract cost variances and the change control processes, where applicable referring major changes to line manager Taking personal responsibility for peer reviewing cost allowances and carrying out valuations on larger projects and in all cases ensuring that timely and accurate cost checking and valuation takes place Producing monthly post contract cost reports via our Cost Control App and presenting them to the client Inputting into value engineering Negotiating and agreeing final accounts Interfacing with the client, Project Manager, and other consultants, at all project stages Work collaboratively with Turner and Townsend's project management team during project delivery Where appropriate, leading a cost management team, ensuring that they deliver on all of the above accountabilities Utilising our full suite of bespoke digital cost management tools and services; The Hive: Benchmarking App, CostX, Market Rates App, eTender Platform, and Cost Control App Implementing our Embodied Carbon Calculator, a bespoke carbon accounting tool, to produce carbon footprint reports Supporting the execution of our NewLeaf strategy Management of internal fees, internal job costing and resourcing requirements Marketing and business development, to include: Identifying opportunities to develop new business with existing clients and reporting such opportunities to the appropriate line manager and by making effective use of the marketing database Developing and maintaining a professional network of peers and potential clients Leading bid submissions Identifying ways in which cost management procedures, templates and products can be improved Being involved in extracurricular activities including external groups, attending networking and CPD events Internal management accountabilities, to include: Knowledge management - Ensuring that key information and learning generated from each commission is input into the Turner & Townsend internal database Process improvement - Identifying ways in which internal systems and processes can be improved and referring ideas to the appropriate line manager Lead in the support, development, and mentorship of junior staff members Management of projects on D365 REPORTING Depending upon context, a Senior Cost Manager is likely to report to an Associate Director, Project Director or Director. KEY PERFORMANCE INDICATORS A Senior Cost Manager will in part be assessed by the extent to which: Commissions are managed to the right quality standards and are completed efficiently and on time Service delivery on commissions is in line with the conditions of appointment Good relationships are developed with clients and members of the cross-functional team They work as an effective member of the cost management team, including where appropriate, taking effective responsibility for Assistant Cost Managers and Cost Managers Opportunities are identified to develop new business with existing clients Margin levels are kept track of on all commissions Key information and data is effectively cascaded and appropriately retained Qualifications We would expect candidates to demonstrate the following: Ability to work with autonomy A self-motivated individual who is able to take initiative and deliver to tight deadlines Have achieved Chartered Status Have a confident and professional manner Highly organised and ability to prioritise own workload Ability to collaborate and build relationships across the business Ability to work well under pressure Ability to delegate tasks to junior team to assist in their technical development Additional Information Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change. We want our people to succeed both in work and life. To support this we promote a healthy, productive and flexible working environment that respects work-life balance. Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community. Please find out more about us at SOX control responsibilities may be part of this role, which are to be adhered to where applicable. Join our social media conversations for more information about Turner & Townsend and our exciting future projects: Twitter Instagram LinkedIn It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time. Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review.
May 21, 2025
Full time
Company Description Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries. Working with our clients across real estate, infrastructure, energy and natural resources, we transform together delivering outcomes that improve people's lives. Working in partnership makes it possible to deliver the world's most impactful projects and programmes as we turn challenge into opportunity and complexity into success. Our capabilities include programme, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions. We are majority-owned by CBRE Group, Inc., the world's largest commercial real estate services and investment firm, with our partners holding a significant minority interest. Turner & Townsend and CBRE work together to provide clients with the premier programme, project and cost management offering in markets around the world. Please visit our website: Job Description To perform the role of the Commission Manager, taking responsibility for end-to-end service delivery To ensure that client objectives are met through the delivery of an effective cost management service SCOPE The data centre sector is key to Turner & Townsend and as part of our continued investment in the sector, an exciting opportunity has arisen for a Senior Cost Manager to join us. This permanent position is well suited to an individual that is looking to work as part of a dynamic team working with Clients throughout the UK and Europe. Senior Cost Managers handle commissions of varying sizes, depending upon the complexity of the project. KEY ACCOUNTABILITIES Commission Management, to include: Coaching junior staff, including allocating roles and responsibilities to ensure effective cost management on all projects Advising clients on feasibility studies Advising clients on their procurement options Managing the estimating and cost planning stages, including presenting the final cost plan to the client Tendering and procuring, including managing the pre-qualification stage, producing the tender list, producing the preliminaries, tender analysis, producing the tender report and compiling the contractual documents, utilising the relevant cost management tools and services; The Hive; eTender Platform Conducting the role of contract administrator, including dealing effectively with post contract cost variances and the change control processes, where applicable referring major changes to line manager Taking personal responsibility for peer reviewing cost allowances and carrying out valuations on larger projects and in all cases ensuring that timely and accurate cost checking and valuation takes place Producing monthly post contract cost reports via our Cost Control App and presenting them to the client Inputting into value engineering Negotiating and agreeing final accounts Interfacing with the client, Project Manager, and other consultants, at all project stages Work collaboratively with Turner and Townsend's project management team during project delivery Where appropriate, leading a cost management team, ensuring that they deliver on all of the above accountabilities Utilising our full suite of bespoke digital cost management tools and services; The Hive: Benchmarking App, CostX, Market Rates App, eTender Platform, and Cost Control App Implementing our Embodied Carbon Calculator, a bespoke carbon accounting tool, to produce carbon footprint reports Supporting the execution of our NewLeaf strategy Management of internal fees, internal job costing and resourcing requirements Marketing and business development, to include: Identifying opportunities to develop new business with existing clients and reporting such opportunities to the appropriate line manager and by making effective use of the marketing database Developing and maintaining a professional network of peers and potential clients Leading bid submissions Identifying ways in which cost management procedures, templates and products can be improved Being involved in extracurricular activities including external groups, attending networking and CPD events Internal management accountabilities, to include: Knowledge management - Ensuring that key information and learning generated from each commission is input into the Turner & Townsend internal database Process improvement - Identifying ways in which internal systems and processes can be improved and referring ideas to the appropriate line manager Lead in the support, development, and mentorship of junior staff members Management of projects on D365 REPORTING Depending upon context, a Senior Cost Manager is likely to report to an Associate Director, Project Director or Director. KEY PERFORMANCE INDICATORS A Senior Cost Manager will in part be assessed by the extent to which: Commissions are managed to the right quality standards and are completed efficiently and on time Service delivery on commissions is in line with the conditions of appointment Good relationships are developed with clients and members of the cross-functional team They work as an effective member of the cost management team, including where appropriate, taking effective responsibility for Assistant Cost Managers and Cost Managers Opportunities are identified to develop new business with existing clients Margin levels are kept track of on all commissions Key information and data is effectively cascaded and appropriately retained Qualifications We would expect candidates to demonstrate the following: Ability to work with autonomy A self-motivated individual who is able to take initiative and deliver to tight deadlines Have achieved Chartered Status Have a confident and professional manner Highly organised and ability to prioritise own workload Ability to collaborate and build relationships across the business Ability to work well under pressure Ability to delegate tasks to junior team to assist in their technical development Additional Information Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change. We want our people to succeed both in work and life. To support this we promote a healthy, productive and flexible working environment that respects work-life balance. Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community. Please find out more about us at SOX control responsibilities may be part of this role, which are to be adhered to where applicable. Join our social media conversations for more information about Turner & Townsend and our exciting future projects: Twitter Instagram LinkedIn It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time. Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review.
Salary: £39,596 - £45,848 per annum Employment type: Permanent Hours per week: 37 Reporting into: SeniorLecturer/Programme Lead Department: Foundation Year Blended Learning, Centre for Academic Persistence Multiple roles available Click here to read the full job description and view our excellent benefits here This role operates on a hybrid working arrangement that will require travel up to 4 days per week in teaching weeksinto our NEW Nottingham City Centrecampus . This may fluctuate in line with business requirements. Our working model arrangements are a non-contractual benefit so please note that an Arden work location is added to our employment contracts. About Arden University : We are an aspirational and multi-award-winning university, delivering rapid growth with ambitious plans to disrupt the HE sector through our passion for innovation and digital education. Our vision is to become the first-choice university for career-focused lifelong learners worldwide, ensuring that everyone, everywhere can access higher education. There has never been a more exciting time to join Arden University, as we expand into new disciplines, forge worldwide partnerships, and expand our locations. About our Centre: Centre for Academic Persistence Our Centre for Academic Persistence is focussed on helping and supporting students through their first-year university journey. We are a large team who are passionate about supporting students realise their potential. We do this through several different programmes including our Foundation Year; supporting the CertHE programme; our On Track initiative for students with level-progression support or assistance resitting or retaking modules; Pass First Time (Academic study skills to help pass courses) and the university new student orientation. The Lecturer in Foundation Year rolewill sit within the Department of Foundation Year Blended Learning. You will be part of a large team across our campuses. We have afantastic team of Academics that are teaching our Foundation Year pathways and modules and really focus on supporting students in their Foundation Year achieve and thrive at university. Our Foundation Year enables entry on to a wide selection of programmes for students. This department will be well placed in the heart of Nottingham with a campus feel and plenty of amenities and great transport links close by. Our new campus opens it's doors in Septemberand you'll be the first to shape the future of this impressive City Centre Arden location. About the Opportunity: As a Lecturer in Foundation Year, you'll guide our Foundation Yearstudents through first year of fourlaying the groundwork for academic and professional success across a range of disciplines. You'll also contribute to the Foundation Year by teaching the Business and Innovation pathway which includes the followingprogrammes: BA (Hons) Business Management with Foundation Year BSc (Hons) Digital Marketing with Foundation Year BSc (Hons) Accounting and Finance with Foundation Year BSc (Hons) Health and Care Management with Foundation Year Whether students are on the path to becoming developers, marketers, managers, or care professionals, your teaching will be central to building their digital confidence and academic readiness. About You: You'll shape and evolve the Foundation Year curriculum to meet modern learner needs.Delivering engaging, practical teaching in computing, digital literacy, and problem-solving Create impactful learning materials that bring tech concepts to life. Supporting and mentoring students, helping them gain confidence to achieve their goals Collaborating with a dynamic, multidisciplinary academic team in a brand new campus in the heart of Nottingham City Centre. Essential requirements: A Master's degree (or equivalent) in Business Management or a related field A recognised teaching qualification (or willingness to gain one within 12 months) Experience in delivering accessible, inclusive education Strong communication and digital teaching skills A desire to be part of a start-up mindset within a well-established institution Desirable requirements: Any background in the above modules to include Social Sciences. Why Arden: At Arden, you will become a part of a passionate and dedicated team who are committed to removing unnecessary barriers to learning and making education more accessible. Our people work hard to ensure our students journeys are the best they can possibly be, as such we want to reward our people with fantastic benefits. Employees benefit from: 30 days holiday + bank holidays on-top, and even a Christmas closure! A generous Aviva pension plan, company contributions starting from 7% SimplyHealth plan option Private Medical Insurance coverage (applies to certain job roles) Access to Perkbox benefits Study any Arden course for free, with a discount for all family and friends Plus, other excellent benefits Our 'Golden Ticket' which allows you to gift anyone in your life a free Arden education Our Values: Stand out, Progressive, Accessible, Resourceful, Kindness, reflect who we are as an institution, a team and as individuals. If they also reflect you and you are excited by the chance to be the driving, creative force within a growing business, we want to hear from you. There has never been a more exciting time to join Arden University, as we expand into new disciplines and locations. Closing Date: Monday 26th May 2025 (midnight) Interviews to be held : w/c Monday 2nd June 2025 We reserve the right to close this vacancy before the specified closing date should we receive sufficient applications or in order to respond to business needs. In order to avoid missing an opportunity to apply please submit your application as early as possible. If you are a current Arden student or have an upcoming course with us, you are not eligible to apply for Student Experience roles due to a conflict of interest related to system access. Equity, Diversity & Inclusion: Arden University is proud to be a Disability Confident Employer. This means that if you have a disability, as defined by the Disability Equality Act 2010, you may be guaranteed an interview if you meet the essential criteria for the role. If you wish to be considered under this scheme, you can indicate via the application form below. By doing so, you are also consenting for this information to be shared with the hiring team. For more details on what qualifies as a disability under the Disability Equality Act 2010, please refer to the guidance here . As an Equal Opportunity Employer we celebrate diversity and are committed to creating a diverse and inclusive workplace. Therefore, we make sure that our recruitment and selection processes never discriminate based upon people's age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances, and actively welcome applications from all groups. Sponsorship statement: Please be aware that some roles may not meet the points requirement for a sponsored Skilled Worker visa under the points-based immigration system. However, we welcome applications from candidates who do not currently have the right to work in the UK but may be eligible for a visa through an alternative route.
May 21, 2025
Full time
Salary: £39,596 - £45,848 per annum Employment type: Permanent Hours per week: 37 Reporting into: SeniorLecturer/Programme Lead Department: Foundation Year Blended Learning, Centre for Academic Persistence Multiple roles available Click here to read the full job description and view our excellent benefits here This role operates on a hybrid working arrangement that will require travel up to 4 days per week in teaching weeksinto our NEW Nottingham City Centrecampus . This may fluctuate in line with business requirements. Our working model arrangements are a non-contractual benefit so please note that an Arden work location is added to our employment contracts. About Arden University : We are an aspirational and multi-award-winning university, delivering rapid growth with ambitious plans to disrupt the HE sector through our passion for innovation and digital education. Our vision is to become the first-choice university for career-focused lifelong learners worldwide, ensuring that everyone, everywhere can access higher education. There has never been a more exciting time to join Arden University, as we expand into new disciplines, forge worldwide partnerships, and expand our locations. About our Centre: Centre for Academic Persistence Our Centre for Academic Persistence is focussed on helping and supporting students through their first-year university journey. We are a large team who are passionate about supporting students realise their potential. We do this through several different programmes including our Foundation Year; supporting the CertHE programme; our On Track initiative for students with level-progression support or assistance resitting or retaking modules; Pass First Time (Academic study skills to help pass courses) and the university new student orientation. The Lecturer in Foundation Year rolewill sit within the Department of Foundation Year Blended Learning. You will be part of a large team across our campuses. We have afantastic team of Academics that are teaching our Foundation Year pathways and modules and really focus on supporting students in their Foundation Year achieve and thrive at university. Our Foundation Year enables entry on to a wide selection of programmes for students. This department will be well placed in the heart of Nottingham with a campus feel and plenty of amenities and great transport links close by. Our new campus opens it's doors in Septemberand you'll be the first to shape the future of this impressive City Centre Arden location. About the Opportunity: As a Lecturer in Foundation Year, you'll guide our Foundation Yearstudents through first year of fourlaying the groundwork for academic and professional success across a range of disciplines. You'll also contribute to the Foundation Year by teaching the Business and Innovation pathway which includes the followingprogrammes: BA (Hons) Business Management with Foundation Year BSc (Hons) Digital Marketing with Foundation Year BSc (Hons) Accounting and Finance with Foundation Year BSc (Hons) Health and Care Management with Foundation Year Whether students are on the path to becoming developers, marketers, managers, or care professionals, your teaching will be central to building their digital confidence and academic readiness. About You: You'll shape and evolve the Foundation Year curriculum to meet modern learner needs.Delivering engaging, practical teaching in computing, digital literacy, and problem-solving Create impactful learning materials that bring tech concepts to life. Supporting and mentoring students, helping them gain confidence to achieve their goals Collaborating with a dynamic, multidisciplinary academic team in a brand new campus in the heart of Nottingham City Centre. Essential requirements: A Master's degree (or equivalent) in Business Management or a related field A recognised teaching qualification (or willingness to gain one within 12 months) Experience in delivering accessible, inclusive education Strong communication and digital teaching skills A desire to be part of a start-up mindset within a well-established institution Desirable requirements: Any background in the above modules to include Social Sciences. Why Arden: At Arden, you will become a part of a passionate and dedicated team who are committed to removing unnecessary barriers to learning and making education more accessible. Our people work hard to ensure our students journeys are the best they can possibly be, as such we want to reward our people with fantastic benefits. Employees benefit from: 30 days holiday + bank holidays on-top, and even a Christmas closure! A generous Aviva pension plan, company contributions starting from 7% SimplyHealth plan option Private Medical Insurance coverage (applies to certain job roles) Access to Perkbox benefits Study any Arden course for free, with a discount for all family and friends Plus, other excellent benefits Our 'Golden Ticket' which allows you to gift anyone in your life a free Arden education Our Values: Stand out, Progressive, Accessible, Resourceful, Kindness, reflect who we are as an institution, a team and as individuals. If they also reflect you and you are excited by the chance to be the driving, creative force within a growing business, we want to hear from you. There has never been a more exciting time to join Arden University, as we expand into new disciplines and locations. Closing Date: Monday 26th May 2025 (midnight) Interviews to be held : w/c Monday 2nd June 2025 We reserve the right to close this vacancy before the specified closing date should we receive sufficient applications or in order to respond to business needs. In order to avoid missing an opportunity to apply please submit your application as early as possible. If you are a current Arden student or have an upcoming course with us, you are not eligible to apply for Student Experience roles due to a conflict of interest related to system access. Equity, Diversity & Inclusion: Arden University is proud to be a Disability Confident Employer. This means that if you have a disability, as defined by the Disability Equality Act 2010, you may be guaranteed an interview if you meet the essential criteria for the role. If you wish to be considered under this scheme, you can indicate via the application form below. By doing so, you are also consenting for this information to be shared with the hiring team. For more details on what qualifies as a disability under the Disability Equality Act 2010, please refer to the guidance here . As an Equal Opportunity Employer we celebrate diversity and are committed to creating a diverse and inclusive workplace. Therefore, we make sure that our recruitment and selection processes never discriminate based upon people's age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances, and actively welcome applications from all groups. Sponsorship statement: Please be aware that some roles may not meet the points requirement for a sponsored Skilled Worker visa under the points-based immigration system. However, we welcome applications from candidates who do not currently have the right to work in the UK but may be eligible for a visa through an alternative route.
Sales - Digital Customer Success & Consultancy Title Junior Customer Success Manager Contract type QA Ltd Permanent Job advert Job title: Junior Customer Success Manager Location: London You will be part of the wider Sales team, driving commercial success of Digital Subscriptions within the QA Group. You will be the main owner of strategic client accounts and will be responsible for understanding their goals and requirements, driving success across client programs in collaboration with the Onboarding & Delivery teams, and taking ownership and responsibility of renewals to meet revenue targets. Job Description: You will manage a portfolio of clients serving as their primary business point of contact throughout their customer journey with a focus on Retention and Success whilst our New Revenue teams drive growth. You will be required to orchestrate overall relationships with assigned strategic and complex enterprise customers, which will include growing adoption, ensuring retention, and optimising client sentiment. You will be required to understand customers' business value drivers, success criteria, and KPIs to develop account plans (actionable blueprints by which the Customer Success, Service Delivery and customers can achieve mutual success). You will also be expected to work in collaboration with New Revenue teams to support growth of these accounts to multi-year, £1m+ partnerships. You will need to demonstrate an analytical and creative mindset to finding solutions that drive success and high engagement rates across our client base. You will need to embed yourself as a trusted/strategic advisor, advocate for customers and drive continued value of our products and services. About you: Proven track record or working with enterprise customers in sales type roles e.g. Account Management, Customer Success and Sales. A strong customer advocate with the ability and willingness to lead customer relationships and work with them to find solutions to solve business challenges. Strong communication skills with the proven ability to engage and influence executive stakeholders in Fortune 50 companies and the ability to examine, synthesize, and present data to various stakeholders in the correct and compelling form. A highly collaborative work style with the ability to work with and influence cross-functional teams, key partners will include SLT, Sales/New Business, Product, and Marketing About QA: At QA, we believe the future belongs to organisations that are able to learn, master and apply new skills at pace and scale. As the largest tech training company in the UK and the fastest-growing in the US, we partner with 96% of the FTSE and most of the Fortune 500. We have served over 4,000 customers and 1+ million learners since 1985. Please find out more about us at Vacancy location Location UK, Other, UK Job Description Attachment Job Description Attachment Junior Customer Success Manager.docx (97 Kb)
May 21, 2025
Full time
Sales - Digital Customer Success & Consultancy Title Junior Customer Success Manager Contract type QA Ltd Permanent Job advert Job title: Junior Customer Success Manager Location: London You will be part of the wider Sales team, driving commercial success of Digital Subscriptions within the QA Group. You will be the main owner of strategic client accounts and will be responsible for understanding their goals and requirements, driving success across client programs in collaboration with the Onboarding & Delivery teams, and taking ownership and responsibility of renewals to meet revenue targets. Job Description: You will manage a portfolio of clients serving as their primary business point of contact throughout their customer journey with a focus on Retention and Success whilst our New Revenue teams drive growth. You will be required to orchestrate overall relationships with assigned strategic and complex enterprise customers, which will include growing adoption, ensuring retention, and optimising client sentiment. You will be required to understand customers' business value drivers, success criteria, and KPIs to develop account plans (actionable blueprints by which the Customer Success, Service Delivery and customers can achieve mutual success). You will also be expected to work in collaboration with New Revenue teams to support growth of these accounts to multi-year, £1m+ partnerships. You will need to demonstrate an analytical and creative mindset to finding solutions that drive success and high engagement rates across our client base. You will need to embed yourself as a trusted/strategic advisor, advocate for customers and drive continued value of our products and services. About you: Proven track record or working with enterprise customers in sales type roles e.g. Account Management, Customer Success and Sales. A strong customer advocate with the ability and willingness to lead customer relationships and work with them to find solutions to solve business challenges. Strong communication skills with the proven ability to engage and influence executive stakeholders in Fortune 50 companies and the ability to examine, synthesize, and present data to various stakeholders in the correct and compelling form. A highly collaborative work style with the ability to work with and influence cross-functional teams, key partners will include SLT, Sales/New Business, Product, and Marketing About QA: At QA, we believe the future belongs to organisations that are able to learn, master and apply new skills at pace and scale. As the largest tech training company in the UK and the fastest-growing in the US, we partner with 96% of the FTSE and most of the Fortune 500. We have served over 4,000 customers and 1+ million learners since 1985. Please find out more about us at Vacancy location Location UK, Other, UK Job Description Attachment Job Description Attachment Junior Customer Success Manager.docx (97 Kb)
Full time Phoenix Support Services Remote Job Posted On 05/13/2025 Job Information Advertising Work Experience 5+ years Currency PHP Job Description This is a remote position. "More than just a job, we offer an opportunity to grow. Come and be part of our growing team!" Leading by , Phoenix Support Services is the in-house support center of Advanced Digital Media Services, a full-service digital marketing company in Florida and Colorado, United States. Located in the Philippines, we engage and delight our customers through years of industry expertise. We're seeking a highly organized and detail-oriented Remote Director of Operations to join our growing team. In this unique role, you'll play a vital role in leading day-to-day agency operations . But that's not all! You'll also provide critical support to the CEO, acting as a trusted point of contact and assisting with a variety of tasks. Position's Overview As Operations Director of Advanced Digital Media Services, you will be responsible for leading day-to-day agency operations . You will work closely with the CEO, leadership team, and department managers to proactively simplify interdepartmental coordination and communication to improve overall team capacity and performance. These optimizations should focus on driving results that meet or exceed our internal KPIs while maintaining a healthy team culture. The success of this position relies on having visibility, accountability, follow through, and the ability to influence a team through your leadership skills. Operational Management: Oversee and optimize daily operations, ensuring smooth workflow across departments. Implement and refine Standard Operating Procedures (SOPs) for project management, client communication, and team collaboration. Ensure agency resources (human, financial, and technological) are allocated efficiently to meet company goals. Establish performance benchmarks and continuously improve processes to enhance productivity. Project & Client Delivery: Oversee project execution to ensure on-time, high-quality delivery across all departments, including your own. Work with department managers and account teams to maintain strong client relationships. Develop and enforce Key Performance Indicators (KPIs) for project delivery, profitability, and team performance. Troubleshoot bottlenecks and implement solutions to solve the underlying problem and improve overall team efficiency. Technology & Automation: Evaluate and implement new tools and software to improve efficiency in project management, reporting, and client communication. Drive automation efforts to streamline workflows and eliminate redundancies. Ensure data security, compliance, quality control, and best practices are maintained by automating our digital operations. Continuously optimize the project management system to improve client experience and internal efficiency. People & Culture: Lead and mentor your direct reports to foster a high-performance culture that lives by our core company values. Work with HR to improve hiring, onboarding, and retention strategies. Ensure team members have clear roles, responsibilities, and career growth. opportunities. Implement tools and strategies to enhance team collaboration and accountability. EOS : Oversee the implementation and execution of EOS across all departments. This includes assisting in the creation of rocks that drive toward our company vision. Aim for a quarterly rock completion rate of 95%, with a minimum completion rate of 80%, by managing your direct reports (trust but verify) and holding our team accountable - KPI. Reporting & Forecasting : Work directly with the CEO to proactively communicate results/KPIs, identify opportunities, and forecast future challenges along with the recommended solutions to ensure the continuity of our company's growth goals. Key Responsibilities Daily: Ensure all teams have the resources they need to execute current client projects. Conduct brief check-ins with the Operations Specialist to discuss ongoing tasks, address any immediate concerns, and ensure everyone is on-track Oversee agency workflow and ensure smooth project execution. Monitor interdepartmental communication and resolve bottlenecks. Check team capacity and adjust workload as needed. Review project management dashboards to ensure all tasks remain 95% on track ( Respond and delegate urgent issues or escalations affecting operations, clients, or team members. Track real-time performance metrics (e.g., project completion rates and team capacity/efficiency). Ensure client deliverables meet deadlines and quality standards. Communicate with department heads to ensure team alignment and prioritization. Lead weekly L10 meetings with department managers and the leadership team to review progress and resolve roadblocks. Review and update performance benchmarks and KPIs in our agency scorecard. Evaluate trends and provide proactive, actionable feedback to the leadership team. Conduct team check-ins to monitor workload, morale, and capacity. Analyze weekly performance metrics to address gaps in productivity or profitability. Optimize workflows by identifying inefficiencies or process improvements . Ensure all client projects are progressing according to the schedule. Adjust resource allocation (team members, tools, budget) to meet shifting priorities. Provide proactive updates to leadership on operational performance and project statuses. Provide weekly summaries of overdue projects, and operational highlights/low points. Spend dedicated time weekly with new leaders to ensure their success and provide personalized mentorship. Working directly with the CEO on product development. Monthly: Meet with the CEO to discuss growth strategies and scaling plans . Audit internal processes to improve interdepartmental collaboration and reduce friction. Optimize client onboarding for improved efficiency, retention, and speed-to-results. Review team performance to identify growth opportunities or additional training. This includes evaluating your own abilities to identify training gaps required to meet the future needs of the company. Lead a monthly training and development session for process improvements. Ensure Standard Operating Procedures (SOPs) are up to date and communicated effectively. Review team utilization rates to ensure proper time tracking and optimal staffing levels. Implement and refine workload balancing strategies to ensure team members remain productive, but not overwhelmed (80% average capacity) - KPI. Conduct client retention and satisfaction analysis , ensuring operational processes support our 97% monthly retention rate (3% monthly churn) - KPI. Evaluate automation opportunities to streamline repetitive tasks. Lead quarterly L10 planning meetings to align operations with company goals. Collaborate with leadership on forecasting and budget planning for the next quarter. Conduct a full operational review and identify areas for major process improvements. Audit company technology and tools to determine what should be scaled, replaced, or retired. Oversee team capacity planning for upcoming quarters to ensure they align with our seasonal growth goals. KPIs Quarterly rock completion rate of 95%, with a minimum completion rate of 80%. Review project management dashboards to ensure all tasks remain 95% on track ( Average team capacity should remain around 80% to allow for proper coverage during PTO, leave, or unexpected terminations. Ensure our monthly churn rate remains below 3%. Requirements Soft Skills : Attention to Detail Organization Accountability Visibility Follow-Through Project Management Management/Leadership Advanced Problem Solving Strategic Thinking Flexibility and Adaptability Integrity Teamwork Time Management Passion and a Positive Attitude Customer Service Negotiation Technical Skills: Project Management Data Analytics CRMs Budgeting Spreadsheets Additional Qualifications: Experience managing remote teams . Familiarity with performance marketing, SEO, PPC, or content marketing . Understanding of KPIs, analytics, and agency growth strategies
May 21, 2025
Full time
Full time Phoenix Support Services Remote Job Posted On 05/13/2025 Job Information Advertising Work Experience 5+ years Currency PHP Job Description This is a remote position. "More than just a job, we offer an opportunity to grow. Come and be part of our growing team!" Leading by , Phoenix Support Services is the in-house support center of Advanced Digital Media Services, a full-service digital marketing company in Florida and Colorado, United States. Located in the Philippines, we engage and delight our customers through years of industry expertise. We're seeking a highly organized and detail-oriented Remote Director of Operations to join our growing team. In this unique role, you'll play a vital role in leading day-to-day agency operations . But that's not all! You'll also provide critical support to the CEO, acting as a trusted point of contact and assisting with a variety of tasks. Position's Overview As Operations Director of Advanced Digital Media Services, you will be responsible for leading day-to-day agency operations . You will work closely with the CEO, leadership team, and department managers to proactively simplify interdepartmental coordination and communication to improve overall team capacity and performance. These optimizations should focus on driving results that meet or exceed our internal KPIs while maintaining a healthy team culture. The success of this position relies on having visibility, accountability, follow through, and the ability to influence a team through your leadership skills. Operational Management: Oversee and optimize daily operations, ensuring smooth workflow across departments. Implement and refine Standard Operating Procedures (SOPs) for project management, client communication, and team collaboration. Ensure agency resources (human, financial, and technological) are allocated efficiently to meet company goals. Establish performance benchmarks and continuously improve processes to enhance productivity. Project & Client Delivery: Oversee project execution to ensure on-time, high-quality delivery across all departments, including your own. Work with department managers and account teams to maintain strong client relationships. Develop and enforce Key Performance Indicators (KPIs) for project delivery, profitability, and team performance. Troubleshoot bottlenecks and implement solutions to solve the underlying problem and improve overall team efficiency. Technology & Automation: Evaluate and implement new tools and software to improve efficiency in project management, reporting, and client communication. Drive automation efforts to streamline workflows and eliminate redundancies. Ensure data security, compliance, quality control, and best practices are maintained by automating our digital operations. Continuously optimize the project management system to improve client experience and internal efficiency. People & Culture: Lead and mentor your direct reports to foster a high-performance culture that lives by our core company values. Work with HR to improve hiring, onboarding, and retention strategies. Ensure team members have clear roles, responsibilities, and career growth. opportunities. Implement tools and strategies to enhance team collaboration and accountability. EOS : Oversee the implementation and execution of EOS across all departments. This includes assisting in the creation of rocks that drive toward our company vision. Aim for a quarterly rock completion rate of 95%, with a minimum completion rate of 80%, by managing your direct reports (trust but verify) and holding our team accountable - KPI. Reporting & Forecasting : Work directly with the CEO to proactively communicate results/KPIs, identify opportunities, and forecast future challenges along with the recommended solutions to ensure the continuity of our company's growth goals. Key Responsibilities Daily: Ensure all teams have the resources they need to execute current client projects. Conduct brief check-ins with the Operations Specialist to discuss ongoing tasks, address any immediate concerns, and ensure everyone is on-track Oversee agency workflow and ensure smooth project execution. Monitor interdepartmental communication and resolve bottlenecks. Check team capacity and adjust workload as needed. Review project management dashboards to ensure all tasks remain 95% on track ( Respond and delegate urgent issues or escalations affecting operations, clients, or team members. Track real-time performance metrics (e.g., project completion rates and team capacity/efficiency). Ensure client deliverables meet deadlines and quality standards. Communicate with department heads to ensure team alignment and prioritization. Lead weekly L10 meetings with department managers and the leadership team to review progress and resolve roadblocks. Review and update performance benchmarks and KPIs in our agency scorecard. Evaluate trends and provide proactive, actionable feedback to the leadership team. Conduct team check-ins to monitor workload, morale, and capacity. Analyze weekly performance metrics to address gaps in productivity or profitability. Optimize workflows by identifying inefficiencies or process improvements . Ensure all client projects are progressing according to the schedule. Adjust resource allocation (team members, tools, budget) to meet shifting priorities. Provide proactive updates to leadership on operational performance and project statuses. Provide weekly summaries of overdue projects, and operational highlights/low points. Spend dedicated time weekly with new leaders to ensure their success and provide personalized mentorship. Working directly with the CEO on product development. Monthly: Meet with the CEO to discuss growth strategies and scaling plans . Audit internal processes to improve interdepartmental collaboration and reduce friction. Optimize client onboarding for improved efficiency, retention, and speed-to-results. Review team performance to identify growth opportunities or additional training. This includes evaluating your own abilities to identify training gaps required to meet the future needs of the company. Lead a monthly training and development session for process improvements. Ensure Standard Operating Procedures (SOPs) are up to date and communicated effectively. Review team utilization rates to ensure proper time tracking and optimal staffing levels. Implement and refine workload balancing strategies to ensure team members remain productive, but not overwhelmed (80% average capacity) - KPI. Conduct client retention and satisfaction analysis , ensuring operational processes support our 97% monthly retention rate (3% monthly churn) - KPI. Evaluate automation opportunities to streamline repetitive tasks. Lead quarterly L10 planning meetings to align operations with company goals. Collaborate with leadership on forecasting and budget planning for the next quarter. Conduct a full operational review and identify areas for major process improvements. Audit company technology and tools to determine what should be scaled, replaced, or retired. Oversee team capacity planning for upcoming quarters to ensure they align with our seasonal growth goals. KPIs Quarterly rock completion rate of 95%, with a minimum completion rate of 80%. Review project management dashboards to ensure all tasks remain 95% on track ( Average team capacity should remain around 80% to allow for proper coverage during PTO, leave, or unexpected terminations. Ensure our monthly churn rate remains below 3%. Requirements Soft Skills : Attention to Detail Organization Accountability Visibility Follow-Through Project Management Management/Leadership Advanced Problem Solving Strategic Thinking Flexibility and Adaptability Integrity Teamwork Time Management Passion and a Positive Attitude Customer Service Negotiation Technical Skills: Project Management Data Analytics CRMs Budgeting Spreadsheets Additional Qualifications: Experience managing remote teams . Familiarity with performance marketing, SEO, PPC, or content marketing . Understanding of KPIs, analytics, and agency growth strategies
Vacancy Location: Morley / Hybrid This is a Permanent, Full Time vacancy that will close in a month at 23:59 BST. The Vacancy Come and join the Evri Product Management team! We have a great opportunity to join us as a Senior Product Manager . We're the UK's leading consumer delivery specialist, and that's because we're obsessed with providing our customers with the ultimate delivery experience. We run our business with customers at the heart, and this is reflected in our shift towards a product-centric model. This is a great time to be joining us! We're expanding our product portfolio across three pillars: Customer & Client, Sender, and Courier. As our Senior Product Manager for the Customer pillar, you'll lead the team to ensure every delivery reaches its recipient seamlessly. Your role involves engaging with Customers, Operations, and Couriers to understand the entire Customer Journey and identify opportunities in processes, data, and technology. You will analyze what customers love and find frustrating, shaping strategies to improve their experience. What you'll do Assist the Principal Product Manager in managing the Customer Product Pillar, shaping strategy, maintaining momentum, and achieving goals. Collaborate with your team to define requirements and execute projects, fostering a high-velocity culture. Work with data analysts to measure impact and share insights. Partner with senior leadership and product teams to define vision and strategy. Ensure product OKRs (L1) are met and contribute to wider company OKRs (L0). Coordinate with Design and Technology stakeholders to align principles and promote consistency. Aggregate product metrics and OKRs to track progress against strategic goals. Support product launches, marketing, budgeting, and resource planning. Oversee training and development of Product Managers. Provide expertise on the product ecosystem, industry, competitors, and trends. Focus on streamlining processes and enhancing efficiency. Prioritize the product roadmap and backlog, linking items to outcomes. Facilitate continuous discovery and delivery through user testing and analytics. Manage reporting and stakeholder expectations to ensure alignment. Oversee budget, risk, marketing, and lifecycle management of products. What we're looking for Customer-centric mindset with experience in user research and customer engagement. Curiosity and proactive research skills. Data-driven approach; familiarity with tools like PowerBI or SQL is a plus. Strong collaboration skills and ability to communicate effectively with technical and non-technical audiences. Our commitment At Evri, we believe our growth depends on our people. We're committed to creating an inclusive, diverse workplace where everyone can be their authentic selves. We aim to better represent our UK customers and remove barriers to inclusion. About Us Every parcel, every person, every place - every delivery made for you. Evri leads in responsible delivery experiences, offering convenient, eco-friendly parcel services for individuals and businesses across the UK. With a network of couriers, parcel shops, hubs, and depots, we ensure reliable delivery nationwide. Trusted by customers, retailers, and industry awards for innovation and sustainability, our team is passionate about delivering excellent customer service. Join us and be part of our journey. Benefits Free digital GP service for colleagues and families Wagestream - access earned income before payday Free Will service and discounted partner Will 50% discount on sending parcels Cycle to Work scheme Company-funded Life Assurance Employee Assistance Programme with free counselling Career progression opportunities Up to 26 days holiday Flexible benefits at discounted rates We value your privacy
May 21, 2025
Full time
Vacancy Location: Morley / Hybrid This is a Permanent, Full Time vacancy that will close in a month at 23:59 BST. The Vacancy Come and join the Evri Product Management team! We have a great opportunity to join us as a Senior Product Manager . We're the UK's leading consumer delivery specialist, and that's because we're obsessed with providing our customers with the ultimate delivery experience. We run our business with customers at the heart, and this is reflected in our shift towards a product-centric model. This is a great time to be joining us! We're expanding our product portfolio across three pillars: Customer & Client, Sender, and Courier. As our Senior Product Manager for the Customer pillar, you'll lead the team to ensure every delivery reaches its recipient seamlessly. Your role involves engaging with Customers, Operations, and Couriers to understand the entire Customer Journey and identify opportunities in processes, data, and technology. You will analyze what customers love and find frustrating, shaping strategies to improve their experience. What you'll do Assist the Principal Product Manager in managing the Customer Product Pillar, shaping strategy, maintaining momentum, and achieving goals. Collaborate with your team to define requirements and execute projects, fostering a high-velocity culture. Work with data analysts to measure impact and share insights. Partner with senior leadership and product teams to define vision and strategy. Ensure product OKRs (L1) are met and contribute to wider company OKRs (L0). Coordinate with Design and Technology stakeholders to align principles and promote consistency. Aggregate product metrics and OKRs to track progress against strategic goals. Support product launches, marketing, budgeting, and resource planning. Oversee training and development of Product Managers. Provide expertise on the product ecosystem, industry, competitors, and trends. Focus on streamlining processes and enhancing efficiency. Prioritize the product roadmap and backlog, linking items to outcomes. Facilitate continuous discovery and delivery through user testing and analytics. Manage reporting and stakeholder expectations to ensure alignment. Oversee budget, risk, marketing, and lifecycle management of products. What we're looking for Customer-centric mindset with experience in user research and customer engagement. Curiosity and proactive research skills. Data-driven approach; familiarity with tools like PowerBI or SQL is a plus. Strong collaboration skills and ability to communicate effectively with technical and non-technical audiences. Our commitment At Evri, we believe our growth depends on our people. We're committed to creating an inclusive, diverse workplace where everyone can be their authentic selves. We aim to better represent our UK customers and remove barriers to inclusion. About Us Every parcel, every person, every place - every delivery made for you. Evri leads in responsible delivery experiences, offering convenient, eco-friendly parcel services for individuals and businesses across the UK. With a network of couriers, parcel shops, hubs, and depots, we ensure reliable delivery nationwide. Trusted by customers, retailers, and industry awards for innovation and sustainability, our team is passionate about delivering excellent customer service. Join us and be part of our journey. Benefits Free digital GP service for colleagues and families Wagestream - access earned income before payday Free Will service and discounted partner Will 50% discount on sending parcels Cycle to Work scheme Company-funded Life Assurance Employee Assistance Programme with free counselling Career progression opportunities Up to 26 days holiday Flexible benefits at discounted rates We value your privacy
A prestigious investment management firm is searching for a Senior Marketing Manager to join them in a newly created role in their Global Marketing team. Our client is looking for a candidate who is a strategic thinker and can bring a new edge to the business with their ideas and background experience. The role will be responsible for developing and executing strategic marketing plans across Europe. Key accountabilities include: Responsible for developing and delivering the marketing strategy for Europe, working closely with regional channel managers. Deliver new product propositions and assist stakeholders with new product demands. Preparing and evaluating marketing and campaign plans. Work with the wider marketing team to localise investment content for relevant audiences in the region. Ensuring compliance with current regulation on all marketing materials and promotions. The successful candidate will have European marketing experience and good knowledge of digital marketing. European languages (German/Italian) would be beneficial and experience in the investment management industry is essential. Apply for this job
May 21, 2025
Full time
A prestigious investment management firm is searching for a Senior Marketing Manager to join them in a newly created role in their Global Marketing team. Our client is looking for a candidate who is a strategic thinker and can bring a new edge to the business with their ideas and background experience. The role will be responsible for developing and executing strategic marketing plans across Europe. Key accountabilities include: Responsible for developing and delivering the marketing strategy for Europe, working closely with regional channel managers. Deliver new product propositions and assist stakeholders with new product demands. Preparing and evaluating marketing and campaign plans. Work with the wider marketing team to localise investment content for relevant audiences in the region. Ensuring compliance with current regulation on all marketing materials and promotions. The successful candidate will have European marketing experience and good knowledge of digital marketing. European languages (German/Italian) would be beneficial and experience in the investment management industry is essential. Apply for this job
Business Development Manager (Marketing) £50,000 - £55,000 + Enhanced Holidays + Hybrid Role + Progression + Training + Company Events + Free On Site Parking Sheffield / Hybrid Are you a business development manager with experience in the digital creative sector looking to join a well-established company, that conducts work with some major businesses, which offers progression and training? Are you click apply for full job details
May 21, 2025
Full time
Business Development Manager (Marketing) £50,000 - £55,000 + Enhanced Holidays + Hybrid Role + Progression + Training + Company Events + Free On Site Parking Sheffield / Hybrid Are you a business development manager with experience in the digital creative sector looking to join a well-established company, that conducts work with some major businesses, which offers progression and training? Are you click apply for full job details
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. We'll broaden your horizons Our Marketing and Business Development team is the driving force behind the creativity and growth at BDO. Their main goal is to equip the business to win and there are teams covering most touchpoints of the customer journey. Because we know that great ideas can come from anywhere, you can be sure you'll be heard and have the chance to make a real impact. You'll be supported to build your career, but also to be yourself in the office. Help the firm succeed by staying ahead of the latest market trends, confidently implementing your ideas and collaborating with a range of shareholders. You'll be rewarded with a great work-life balance and a career with real purpose. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who enjoys team leadership and is both comfortable working proactively and managing your own workload, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. The purpose of this role is to support BDO's largest business line, Audit & Assurance, in shaping, driving and implementing business development and marketing activity. The successful candidate will work with the Audit Executive and Business Development Manager to plan and implement activity which will differentiate BDO from its competitors. You will maintain a focus on increasing return on investment and generating meaningful engagement with clients and targets. The role is London based but occasionally there may be a need to travel to other offices across the UK. In this role you'll: Develop knowledge of the audit market place, including BDO's service offerings and key propositions as well as the wider competitive landscape Work with the partners to develop and deliver the stream's go to market strategy to support sector and regional audit growth plans Work collaboratively with key sectors, regions and other service lines to ensure issues-based and solutions-led campaigns are followed up locally Be a champion and advocate for the deployment of digital marketing channels and its seamless integration into the management of campaigns Champion the use of the CRM system and actively manage data quality Ensure the activities undertaken within the stream are delivered in a manner which maximises efficiency, leverages content and maximises ROI Support the MSC peer group in the areas of knowledge share, innovation and leveraging national activity Take ownership of project management and execution for key events and thought leadership campaigns, effectively leveraging MSC resources and securing specialist support where needed Be responsible for website, internal updates and use of social media channels ensuring timely and relevant content distribution Maintain a high-quality set of sector credentials, bid and marketing materials to support business development and engagement Provide central support to key client and key targeting activity, report on progress and make recommendations to improve client service Ensure stakeholder groups are made aware of, and directed to use, the self-service tools available to support knowledge, business development and client service delivery Be an advisor to senior stakeholders by managing upwards and providing solutions Be solutions-oriented by proactively identifying challenges in marketing and business development activities and presenting actionable recommendations to drive improvements You'll be someone with: Sound marketing experience including integrated campaign management Strong understanding of business development activity and campaign follow up to increase return on investment Proven experience using of digital tools and social media channels Best practice use of CRM An understanding of the principles and objectives of client listening, key account management and bids & pursuits The ability to persuade, influence and challenge senior stakeholders Project management skills We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
May 21, 2025
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. We'll broaden your horizons Our Marketing and Business Development team is the driving force behind the creativity and growth at BDO. Their main goal is to equip the business to win and there are teams covering most touchpoints of the customer journey. Because we know that great ideas can come from anywhere, you can be sure you'll be heard and have the chance to make a real impact. You'll be supported to build your career, but also to be yourself in the office. Help the firm succeed by staying ahead of the latest market trends, confidently implementing your ideas and collaborating with a range of shareholders. You'll be rewarded with a great work-life balance and a career with real purpose. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who enjoys team leadership and is both comfortable working proactively and managing your own workload, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. The purpose of this role is to support BDO's largest business line, Audit & Assurance, in shaping, driving and implementing business development and marketing activity. The successful candidate will work with the Audit Executive and Business Development Manager to plan and implement activity which will differentiate BDO from its competitors. You will maintain a focus on increasing return on investment and generating meaningful engagement with clients and targets. The role is London based but occasionally there may be a need to travel to other offices across the UK. In this role you'll: Develop knowledge of the audit market place, including BDO's service offerings and key propositions as well as the wider competitive landscape Work with the partners to develop and deliver the stream's go to market strategy to support sector and regional audit growth plans Work collaboratively with key sectors, regions and other service lines to ensure issues-based and solutions-led campaigns are followed up locally Be a champion and advocate for the deployment of digital marketing channels and its seamless integration into the management of campaigns Champion the use of the CRM system and actively manage data quality Ensure the activities undertaken within the stream are delivered in a manner which maximises efficiency, leverages content and maximises ROI Support the MSC peer group in the areas of knowledge share, innovation and leveraging national activity Take ownership of project management and execution for key events and thought leadership campaigns, effectively leveraging MSC resources and securing specialist support where needed Be responsible for website, internal updates and use of social media channels ensuring timely and relevant content distribution Maintain a high-quality set of sector credentials, bid and marketing materials to support business development and engagement Provide central support to key client and key targeting activity, report on progress and make recommendations to improve client service Ensure stakeholder groups are made aware of, and directed to use, the self-service tools available to support knowledge, business development and client service delivery Be an advisor to senior stakeholders by managing upwards and providing solutions Be solutions-oriented by proactively identifying challenges in marketing and business development activities and presenting actionable recommendations to drive improvements You'll be someone with: Sound marketing experience including integrated campaign management Strong understanding of business development activity and campaign follow up to increase return on investment Proven experience using of digital tools and social media channels Best practice use of CRM An understanding of the principles and objectives of client listening, key account management and bids & pursuits The ability to persuade, influence and challenge senior stakeholders Project management skills We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Our client is a well-established property company with an impressive history and plans for transformational growth. They are looking for an experienced Head of Marketing to plan and deliver marketing multi-channel strategies that increase brand awareness, drive lead generation, and spearhead new business opportunities. What will I be doing? After an initial induction working on-site, this exciting Head of Marketing role will be hybrid working (4 days + 1 day remote) alongside a collaborative team in central London. Benefits include a healthcare package, team socials, charity events, 25 days annual leave + bank holidays, life assurance, and a range of professional development opportunities! As Head of Marketing, you will play a key role in a strategic, passionate team, delivering forward-thinking marketing plans and campaigns that drive brand awareness and effectively continue to position this company as a property industry leader. Using your expert knowledge of multi-channel marketing and communications (SEO, PPC, email, social media, online advertising, website management, events), you will lead creative and varied marketing activity including planning, creating engaging content, and data-driven reporting. Utilising your diverse marketing, communications, and events skills, you will work closely with a Marketing Manager, cross-departmental colleagues, agencies, and senior stakeholders to execute successful marketing strategies and campaigns. What do I need? A positive and creative mindset Excellent communication skills - verbal and written A keen interest in property/real estate is a bonus A data-driven approach to digital marketing - confident in SEO, PPC, email Excellent leadership skills If you're a creative and strategic Head of Marketing or Senior Marketing Manager who is looking to join a friendly and dynamic team, send us your CV today!
May 21, 2025
Full time
Our client is a well-established property company with an impressive history and plans for transformational growth. They are looking for an experienced Head of Marketing to plan and deliver marketing multi-channel strategies that increase brand awareness, drive lead generation, and spearhead new business opportunities. What will I be doing? After an initial induction working on-site, this exciting Head of Marketing role will be hybrid working (4 days + 1 day remote) alongside a collaborative team in central London. Benefits include a healthcare package, team socials, charity events, 25 days annual leave + bank holidays, life assurance, and a range of professional development opportunities! As Head of Marketing, you will play a key role in a strategic, passionate team, delivering forward-thinking marketing plans and campaigns that drive brand awareness and effectively continue to position this company as a property industry leader. Using your expert knowledge of multi-channel marketing and communications (SEO, PPC, email, social media, online advertising, website management, events), you will lead creative and varied marketing activity including planning, creating engaging content, and data-driven reporting. Utilising your diverse marketing, communications, and events skills, you will work closely with a Marketing Manager, cross-departmental colleagues, agencies, and senior stakeholders to execute successful marketing strategies and campaigns. What do I need? A positive and creative mindset Excellent communication skills - verbal and written A keen interest in property/real estate is a bonus A data-driven approach to digital marketing - confident in SEO, PPC, email Excellent leadership skills If you're a creative and strategic Head of Marketing or Senior Marketing Manager who is looking to join a friendly and dynamic team, send us your CV today!
We're recruiting on behalf of a well-known, purpose-led organisation that delivers high-impact marketing campaigns focused on public engagement and behaviour change. They're seeking a Senior Brand & Campaigns Manager for a 12-month maternity cover contract - a high-profile role leading national, integrated campaigns that genuinely make a difference. You'll be stepping into an established and respected team during a pivotal period, taking ownership of end-to-end campaign delivery across ATL, digital, and partnership channels. What you'll be doing: Lead the planning and execution of large-scale integrated brand and behavioural campaigns. Own campaign strategy, insight, and audience targeting alongside creative and media development. Work closely with agencies and internal stakeholders to ensure impact and alignment with organisational goals. Champion creative consistency, audience engagement, and brand integrity across all channels. What you'll bring: Proven experience delivering multi-channel brand or behaviour change campaigns - ideally nationally recognised. Expertise in stakeholder engagement, agency management, and campaign planning. Strong background in purpose-driven, public-facing work - from public sector or not-for-profit to FMCG or utilities. Confidence, pace and the ability to hit the ground running. Location & Flexibility: Hybrid working - 2 days per week in a central London office (SE1). The environment is collaborative, inclusive and impact-focused. Salary: 65,000- 75,000 + strong benefits. 12-month fixed term contract. This is a live brief with interviews ongoing. There is still an opportunity for the right candidate to enter the process - interest will move quickly. Diversity & Inclusion Commitment: Our client is an equal opportunity employer that values diversity and is committed to fair, inclusive recruitment. Applications are actively encouraged from under-represented groups - including people from ethnic minority, lower socio-economic, disabled and gender-diverse backgrounds. They are a Disability Confident Leader and an All In Champion , working to ensure their teams reflect the society they serve. All disabled applicants who meet the minimum requirements will be guaranteed an interview. Please let us know if you require any adjustments - the interview process and office environment are fully accessible.
May 21, 2025
Contractor
We're recruiting on behalf of a well-known, purpose-led organisation that delivers high-impact marketing campaigns focused on public engagement and behaviour change. They're seeking a Senior Brand & Campaigns Manager for a 12-month maternity cover contract - a high-profile role leading national, integrated campaigns that genuinely make a difference. You'll be stepping into an established and respected team during a pivotal period, taking ownership of end-to-end campaign delivery across ATL, digital, and partnership channels. What you'll be doing: Lead the planning and execution of large-scale integrated brand and behavioural campaigns. Own campaign strategy, insight, and audience targeting alongside creative and media development. Work closely with agencies and internal stakeholders to ensure impact and alignment with organisational goals. Champion creative consistency, audience engagement, and brand integrity across all channels. What you'll bring: Proven experience delivering multi-channel brand or behaviour change campaigns - ideally nationally recognised. Expertise in stakeholder engagement, agency management, and campaign planning. Strong background in purpose-driven, public-facing work - from public sector or not-for-profit to FMCG or utilities. Confidence, pace and the ability to hit the ground running. Location & Flexibility: Hybrid working - 2 days per week in a central London office (SE1). The environment is collaborative, inclusive and impact-focused. Salary: 65,000- 75,000 + strong benefits. 12-month fixed term contract. This is a live brief with interviews ongoing. There is still an opportunity for the right candidate to enter the process - interest will move quickly. Diversity & Inclusion Commitment: Our client is an equal opportunity employer that values diversity and is committed to fair, inclusive recruitment. Applications are actively encouraged from under-represented groups - including people from ethnic minority, lower socio-economic, disabled and gender-diverse backgrounds. They are a Disability Confident Leader and an All In Champion , working to ensure their teams reflect the society they serve. All disabled applicants who meet the minimum requirements will be guaranteed an interview. Please let us know if you require any adjustments - the interview process and office environment are fully accessible.
New Business Development Executive / Internal Sales / Hybrid role . This award-winning software company is experiencing terrific growth (50% in the last 5 years, now £40mil t/o and is set for further expansion). It has a high level of employee engagement and promotions. The company offers a wide range of advanced Cloud-based SaaS solutions for enterprise-level customers. As the company grows, new solution offerings are being created, so the opportunity to sell fresh services to customers provides even more potential. Part of a buoyant and forward-thinking, multidisciplinary sales and marketing division, this position has a focus on new business: lead generation and meeting creation . Working to KPIs and utilising a range of digital sales and communication tools, this exciting role is strategic in nature. Collaborating with the account managers and directors, you will be conducting research, using the team s knowledge and skills, to focus on targeted accounts. You ll be responsible for managing your pipeline of leads. Candidates should have a background in new business sales , ideally selling a software as a service solution, with any Public Sector or Health sales experience a bonus. Drive, commitment to learning and growing with the role and company, together with a self-sufficient nature are all key. Location: This is a hybrid role, 2 days office-based (Bedford, free parking). Salary to £40k 40% commission, uncapped (£56k OTE ), This is a fantastic opportunity to join a company for the long-term and grow in-line with their relentless expansion. Job offer subject to background checks. Services advertised by Dupen are those of an Agency.
May 20, 2025
Full time
New Business Development Executive / Internal Sales / Hybrid role . This award-winning software company is experiencing terrific growth (50% in the last 5 years, now £40mil t/o and is set for further expansion). It has a high level of employee engagement and promotions. The company offers a wide range of advanced Cloud-based SaaS solutions for enterprise-level customers. As the company grows, new solution offerings are being created, so the opportunity to sell fresh services to customers provides even more potential. Part of a buoyant and forward-thinking, multidisciplinary sales and marketing division, this position has a focus on new business: lead generation and meeting creation . Working to KPIs and utilising a range of digital sales and communication tools, this exciting role is strategic in nature. Collaborating with the account managers and directors, you will be conducting research, using the team s knowledge and skills, to focus on targeted accounts. You ll be responsible for managing your pipeline of leads. Candidates should have a background in new business sales , ideally selling a software as a service solution, with any Public Sector or Health sales experience a bonus. Drive, commitment to learning and growing with the role and company, together with a self-sufficient nature are all key. Location: This is a hybrid role, 2 days office-based (Bedford, free parking). Salary to £40k 40% commission, uncapped (£56k OTE ), This is a fantastic opportunity to join a company for the long-term and grow in-line with their relentless expansion. Job offer subject to background checks. Services advertised by Dupen are those of an Agency.
Job Title: Digital Operations Manager/ IT Manager/IT Operations Support Manager Location: London Department: Digital Operations Salary: 60-70k + Benefits Company Overview: We are dedicated to shaping the future of digital infrastructure and services. We are seeking a highly motivated and experienced Digital Operations Manager to oversee the daily operations of our digital ecosystem, ensuring top-tier performance, security, and compliance. This is an exciting opportunity to lead a dynamic team and drive the success of our digital projects. As the Digital Operations Manager, you will play a pivotal role in maintaining the integrity of our IT systems, collaborating closely with cross-functional teams, and ensuring our digital operations meet the highest standards. Key Responsibilities: Team Leadership and Management: Lead, mentor, and manage a diverse team of IT professionals including an Application Support Specialist, Technical Project Manager, Cyber Security and Compliance Analyst, and End-to-End QA Specialist. Allocate resources efficiently to ensure timely and successful project delivery. Conduct regular performance reviews and provide ongoing feedback to foster growth and development within the team. Operational Oversight: Oversee the daily operations of digital systems, applications, and infrastructure. Ensure high availability and performance of all IT services and applications. Implement and maintain monitoring systems to proactively identify and resolve issues. Application Support: Manage application support activities to ensure the prompt resolution of incidents and service requests. Collaborate with the Application Support Manager to develop and implement effective support processes and documentation. Ensure all applications are updated, patched, and maintained in line with best practices. Technical Project Management: Oversee the planning, execution, and delivery of technical projects. Work closely with the Technical Project Manager to ensure projects are completed on time, within scope, and budget. Facilitate communication and collaboration between project teams and stakeholders. Cyber Security and Compliance: Ensure the implementation and adherence to cyber security policies and procedures. Collaborate with the Cyber Security and Compliance resources to conduct regular security assessments and audits. Manage compliance with relevant regulations and standards, such as GDPR and Cyber Essentials Plus. Quality Assurance: Oversee the end-to-end quality assurance process for all digital products and services. Work with the End-to-End QA Specialist to develop comprehensive test plans and ensure thorough testing. Ensure quality assurance processes are followed to maintain high standards. Strategic Planning and Improvement: Develop and implement strategies to enhance digital operations and IT service delivery. Identify opportunities for process optimisation and efficiency gains. Stakeholder Communication: Act as the primary point of contact for all digital operations-related matters. Provide regular updates to senior management on the status of projects, operational performance, and security compliance. Facilitate effective communication between IT teams and business units. Problem Solving and Incident Management: Manage and resolve high-priority incidents and critical issues. Conduct root cause analysis and implement corrective actions to prevent recurrence. Develop and maintain incident response plans and procedures. Requirements: Proven experience as a Digital Operations Manager, IT Manager, Support Manager, or similar role. Strong leadership and team management skills with the ability to mentor and inspire a diverse team. Excellent understanding of IT infrastructure, application support, and digital operations. Demonstrated experience in managing technical projects and ensuring successful delivery. In-depth knowledge of cyber security principles and compliance requirements. Strong understanding of quality assurance processes and methodologies. Exceptional problem-solving and analytical abilities. Excellent communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels. Familiarity with IT service management (ITSM) frameworks such as ITIL. Relevant certifications (e.g., PMP, CISSP, ITIL) are advantageous. What We Offer: Competitive salary and benefits package. A dynamic, collaborative work environment with opportunities for professional development and growth. A chance to lead and shape the future of digital operations People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
May 20, 2025
Full time
Job Title: Digital Operations Manager/ IT Manager/IT Operations Support Manager Location: London Department: Digital Operations Salary: 60-70k + Benefits Company Overview: We are dedicated to shaping the future of digital infrastructure and services. We are seeking a highly motivated and experienced Digital Operations Manager to oversee the daily operations of our digital ecosystem, ensuring top-tier performance, security, and compliance. This is an exciting opportunity to lead a dynamic team and drive the success of our digital projects. As the Digital Operations Manager, you will play a pivotal role in maintaining the integrity of our IT systems, collaborating closely with cross-functional teams, and ensuring our digital operations meet the highest standards. Key Responsibilities: Team Leadership and Management: Lead, mentor, and manage a diverse team of IT professionals including an Application Support Specialist, Technical Project Manager, Cyber Security and Compliance Analyst, and End-to-End QA Specialist. Allocate resources efficiently to ensure timely and successful project delivery. Conduct regular performance reviews and provide ongoing feedback to foster growth and development within the team. Operational Oversight: Oversee the daily operations of digital systems, applications, and infrastructure. Ensure high availability and performance of all IT services and applications. Implement and maintain monitoring systems to proactively identify and resolve issues. Application Support: Manage application support activities to ensure the prompt resolution of incidents and service requests. Collaborate with the Application Support Manager to develop and implement effective support processes and documentation. Ensure all applications are updated, patched, and maintained in line with best practices. Technical Project Management: Oversee the planning, execution, and delivery of technical projects. Work closely with the Technical Project Manager to ensure projects are completed on time, within scope, and budget. Facilitate communication and collaboration between project teams and stakeholders. Cyber Security and Compliance: Ensure the implementation and adherence to cyber security policies and procedures. Collaborate with the Cyber Security and Compliance resources to conduct regular security assessments and audits. Manage compliance with relevant regulations and standards, such as GDPR and Cyber Essentials Plus. Quality Assurance: Oversee the end-to-end quality assurance process for all digital products and services. Work with the End-to-End QA Specialist to develop comprehensive test plans and ensure thorough testing. Ensure quality assurance processes are followed to maintain high standards. Strategic Planning and Improvement: Develop and implement strategies to enhance digital operations and IT service delivery. Identify opportunities for process optimisation and efficiency gains. Stakeholder Communication: Act as the primary point of contact for all digital operations-related matters. Provide regular updates to senior management on the status of projects, operational performance, and security compliance. Facilitate effective communication between IT teams and business units. Problem Solving and Incident Management: Manage and resolve high-priority incidents and critical issues. Conduct root cause analysis and implement corrective actions to prevent recurrence. Develop and maintain incident response plans and procedures. Requirements: Proven experience as a Digital Operations Manager, IT Manager, Support Manager, or similar role. Strong leadership and team management skills with the ability to mentor and inspire a diverse team. Excellent understanding of IT infrastructure, application support, and digital operations. Demonstrated experience in managing technical projects and ensuring successful delivery. In-depth knowledge of cyber security principles and compliance requirements. Strong understanding of quality assurance processes and methodologies. Exceptional problem-solving and analytical abilities. Excellent communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels. Familiarity with IT service management (ITSM) frameworks such as ITIL. Relevant certifications (e.g., PMP, CISSP, ITIL) are advantageous. What We Offer: Competitive salary and benefits package. A dynamic, collaborative work environment with opportunities for professional development and growth. A chance to lead and shape the future of digital operations People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
Marketing Assistant - Harrogate A dynamic and expanding company in Harrogate is seeking a talented and motivated Marketing Assistant to join their team. This is an exciting opportunity for someone with a passion for digital marketing, social media, and content creation to contribute to our clients brand's growth and success. Key Responsibilities: Manage social media channels (Facebook, Instagram, LinkedIn, X), plan and schedule content, and create engaging posts. Analyse marketing campaigns, providing insights for improvement. Conduct competitor research to inform strategy. Upload products to the website (WordPress, Shopify) and analyse sales trends. Assist in designing marketing materials and writing content. Support event planning and execution. Arrange customer gifts to enhance relationships. Provide administrative support to the Marketing Manager. Essential Criteria: Experience: 1+ year in social media or marketing. Social Media: Proficiency in Facebook, Instagram, LinkedIn, X. Copywriting: Ability to create compelling content. Marketing Tools: Familiarity with e-shots, Google Ads, HubSpot. Communication: Strong verbal and written skills. Work Ethic: Ability to perform under pressure professionally. Independence: Self-motivated, able to manage workload. Organization: Strong multitasking and organizational skills. Additional Information: Responsibilities may evolve. Flexibility and a willingness to contribute beyond listed duties are essential. Interested? Please Click Apply Now! Marketing Assistant - Harrogate
May 20, 2025
Full time
Marketing Assistant - Harrogate A dynamic and expanding company in Harrogate is seeking a talented and motivated Marketing Assistant to join their team. This is an exciting opportunity for someone with a passion for digital marketing, social media, and content creation to contribute to our clients brand's growth and success. Key Responsibilities: Manage social media channels (Facebook, Instagram, LinkedIn, X), plan and schedule content, and create engaging posts. Analyse marketing campaigns, providing insights for improvement. Conduct competitor research to inform strategy. Upload products to the website (WordPress, Shopify) and analyse sales trends. Assist in designing marketing materials and writing content. Support event planning and execution. Arrange customer gifts to enhance relationships. Provide administrative support to the Marketing Manager. Essential Criteria: Experience: 1+ year in social media or marketing. Social Media: Proficiency in Facebook, Instagram, LinkedIn, X. Copywriting: Ability to create compelling content. Marketing Tools: Familiarity with e-shots, Google Ads, HubSpot. Communication: Strong verbal and written skills. Work Ethic: Ability to perform under pressure professionally. Independence: Self-motivated, able to manage workload. Organization: Strong multitasking and organizational skills. Additional Information: Responsibilities may evolve. Flexibility and a willingness to contribute beyond listed duties are essential. Interested? Please Click Apply Now! Marketing Assistant - Harrogate
Senior Manager, Product Marketing - Web Product Storyteller London, England Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. Intercom is the leading AI customer service company, and we need a Sr Manager, Web Product Storyteller to own and evolve how we tell our product story across our website. This is a senior-level, strategic role at the intersection of product marketing, web strategy, design/UX, and conversion optimization -focused on ensuring our website is the most compelling, high-performing showcase of our AI customer service solutions. You'll oversee the strategy, execution, and continuous optimization of our product storytelling on the web , managing a team of two and collaborating cross-functionally with product, marketing, design, growth, and content teams. If you're a senior product marketer with deep storytelling, copywriting, and web expertise who knows how to craft differentiated, high-impact narratives that convert visitors into customers, this role is for you. What You'll Do Own and drive the product story across Intercom's website , ensuring a clear, compelling, and high-converting narrative that differentiates Intercom from the competition. Oversee and lead a team of two , providing strategic direction, mentorship, and execution support. Develop and implement a scalable web content strategy , optimizing for engagement, conversions, and revenue impact. Define messaging for new features and updates , ensuring they're effectively positioned on the website. Partner closely with product marketing, growth, design, and engineering to evolve the site's user experience and conversion flows. Use data and experimentation to refine messaging and page performance , balancing creative storytelling with measurable impact. Champion a best-in-class web experience that differentiates Intercom in the AI-powered customer service space. Drive alignment across teams to ensure messaging consistency, clarity, and brand voice across all web touchpoints. What We're Looking For 7-10+ years of experience in product marketing, web content strategy, or digital storytelling, ideally in B2B SaaS . Outstanding writer & storyteller. This is a non-negotiable. Proven leadership experience , with a track record of managing and growing a team . Deep expertise in web strategy, content, and conversion optimization , with a focus on product storytelling. A strong understanding of AI and customer service technologies (or the ability to learn quickly). Exceptional storytelling & communication skills -you know how to turn complex products into crisp, compelling narratives that drive engagement, with an ability to verbally communicate & sell-through your ideas to executives. A data-driven mindset , with experience using analytics, A/B testing, and CRO tools to refine web content performance. Experience leading cross-functional projects , partnering with growth, design, and product teams to create seamless web experiences. The ability to balance strategic thinking with hands-on execution , ensuring our website remains a high-performing growth channel. Extraordinarily high attention to detail to uphold Intercom's extremely high standards in execution and creativity. An execution machine. PMM at Intercom are in the business of getting shit done and this is a hands-on role, not a people manager-only role. Proven track record of partnering with product, web, design teams to contribute to product and web strategy. Comfortable collaborating with executives, often under pressure. Thrive in a fast-paced, fluid environment. We are a well-treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us! Competitive salary and equity in a fast-growing start-up We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Pension scheme & match up to 4% Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents Flexible paid time off policy Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones MacBooks are our standard, but we also offer Windows for certain roles when needed. Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least two days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values . Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Are you authorised to work in the country in which this role is located?(Intercom sponsors immigration for some roles so we encourage you to still apply if you require sponsorship.) Select Current Location Select NOTE for US locations : A "Metro" selection means that you live 75 miles (straight line radius) from the metropolitan geographic city center zip code. Are you willing to relocate? Select Current or most recent company? Have you previously worked for Intercom? Select LinkedIn Profile How did you hear about this job? What excites you most about this opportunity? Which Intercom value resonates most with you and why? (Our values can be found on our Careers Page) We work under a hybrid in-office model. Are you willing to work from our office location 2 days per week? Select Please email me about future job openings Select Do you have 7 years + in web strategy, content, and conversion optimization, with a focus on product storytelling. Select How many people do you currently have reporting into you? Please provide an example of a website you have worked on in the past
May 20, 2025
Full time
Senior Manager, Product Marketing - Web Product Storyteller London, England Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. Intercom is the leading AI customer service company, and we need a Sr Manager, Web Product Storyteller to own and evolve how we tell our product story across our website. This is a senior-level, strategic role at the intersection of product marketing, web strategy, design/UX, and conversion optimization -focused on ensuring our website is the most compelling, high-performing showcase of our AI customer service solutions. You'll oversee the strategy, execution, and continuous optimization of our product storytelling on the web , managing a team of two and collaborating cross-functionally with product, marketing, design, growth, and content teams. If you're a senior product marketer with deep storytelling, copywriting, and web expertise who knows how to craft differentiated, high-impact narratives that convert visitors into customers, this role is for you. What You'll Do Own and drive the product story across Intercom's website , ensuring a clear, compelling, and high-converting narrative that differentiates Intercom from the competition. Oversee and lead a team of two , providing strategic direction, mentorship, and execution support. Develop and implement a scalable web content strategy , optimizing for engagement, conversions, and revenue impact. Define messaging for new features and updates , ensuring they're effectively positioned on the website. Partner closely with product marketing, growth, design, and engineering to evolve the site's user experience and conversion flows. Use data and experimentation to refine messaging and page performance , balancing creative storytelling with measurable impact. Champion a best-in-class web experience that differentiates Intercom in the AI-powered customer service space. Drive alignment across teams to ensure messaging consistency, clarity, and brand voice across all web touchpoints. What We're Looking For 7-10+ years of experience in product marketing, web content strategy, or digital storytelling, ideally in B2B SaaS . Outstanding writer & storyteller. This is a non-negotiable. Proven leadership experience , with a track record of managing and growing a team . Deep expertise in web strategy, content, and conversion optimization , with a focus on product storytelling. A strong understanding of AI and customer service technologies (or the ability to learn quickly). Exceptional storytelling & communication skills -you know how to turn complex products into crisp, compelling narratives that drive engagement, with an ability to verbally communicate & sell-through your ideas to executives. A data-driven mindset , with experience using analytics, A/B testing, and CRO tools to refine web content performance. Experience leading cross-functional projects , partnering with growth, design, and product teams to create seamless web experiences. The ability to balance strategic thinking with hands-on execution , ensuring our website remains a high-performing growth channel. Extraordinarily high attention to detail to uphold Intercom's extremely high standards in execution and creativity. An execution machine. PMM at Intercom are in the business of getting shit done and this is a hands-on role, not a people manager-only role. Proven track record of partnering with product, web, design teams to contribute to product and web strategy. Comfortable collaborating with executives, often under pressure. Thrive in a fast-paced, fluid environment. We are a well-treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us! Competitive salary and equity in a fast-growing start-up We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Pension scheme & match up to 4% Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents Flexible paid time off policy Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones MacBooks are our standard, but we also offer Windows for certain roles when needed. Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least two days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values . Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Are you authorised to work in the country in which this role is located?(Intercom sponsors immigration for some roles so we encourage you to still apply if you require sponsorship.) Select Current Location Select NOTE for US locations : A "Metro" selection means that you live 75 miles (straight line radius) from the metropolitan geographic city center zip code. Are you willing to relocate? Select Current or most recent company? Have you previously worked for Intercom? Select LinkedIn Profile How did you hear about this job? What excites you most about this opportunity? Which Intercom value resonates most with you and why? (Our values can be found on our Careers Page) We work under a hybrid in-office model. Are you willing to work from our office location 2 days per week? Select Please email me about future job openings Select Do you have 7 years + in web strategy, content, and conversion optimization, with a focus on product storytelling. Select How many people do you currently have reporting into you? Please provide an example of a website you have worked on in the past
We are seeking an experienced and creative Senior Theatrical Film Marketing Manager to join our dynamic team. This role will be instrumental in developing and executing comprehensive marketing strategies for theatrical film releases across Canada, focusing on integrating paid media, promotions, social media, and cross-functional synergies. Key job responsibilities Participate in the development and implementation of holistic marketing strategies for theatrical film campaigns Create and implement effective social media strategies to support overall marketing efforts Implement paid media planning and buying, ensuring optimal reach and engagement across various channels Develop and execute innovative promotional campaigns, including partnerships, events, and experiential marketing initiatives Foster cross-functional collaborations with PR, creative, digital, and distribution teams to ensure cohesive marketing efforts Analyze campaign performance across all channels, providing actionable insights to optimize strategies Manage relationships with key stakeholders, including media partners, agencies, and industry influencers Stay current with emerging trends and best practices in film marketing Develop and manage marketing budgets for theatrical campaigns Coordinate with international teams to align global marketing efforts for major releases BASIC QUALIFICATIONS 4+ years of professional non-internship marketing experience Experience using data and metrics to drive improvements Experience with Excel or Tableau (data manipulation, macros, charts, and pivot tables) Experience building, executing, and scaling cross-functional programs or marketing campaigns from concept to completion Bachelor's degree or equivalent industry experience in Marketing, Business Analytics, Statistics, Data Science, or related field 4+ years of experience in entertainment analytics Proven track record of using data analytics to drive marketing decisions Experience with industry research tools (e.g., Comscore, NRG) Strong proficiency in data visualization and presentation tools Advanced Excel skills and experience with data analysis tools PREFERRED QUALIFICATIONS Experience with SQL, Python, or R for data analysis Background in theatrical distribution or exhibition Knowledge of Canadian media landscape and theatrical market dynamics Experience with marketing mix modeling and attribution analysis Success in applying research insights to marketing strategy Comfortable presenting findings to large internal audiences Amazon is an equal opportunity employer and values diversity. We provide accommodations for applicants with disabilities during the hiring process. For more information, visit this link .
May 20, 2025
Full time
We are seeking an experienced and creative Senior Theatrical Film Marketing Manager to join our dynamic team. This role will be instrumental in developing and executing comprehensive marketing strategies for theatrical film releases across Canada, focusing on integrating paid media, promotions, social media, and cross-functional synergies. Key job responsibilities Participate in the development and implementation of holistic marketing strategies for theatrical film campaigns Create and implement effective social media strategies to support overall marketing efforts Implement paid media planning and buying, ensuring optimal reach and engagement across various channels Develop and execute innovative promotional campaigns, including partnerships, events, and experiential marketing initiatives Foster cross-functional collaborations with PR, creative, digital, and distribution teams to ensure cohesive marketing efforts Analyze campaign performance across all channels, providing actionable insights to optimize strategies Manage relationships with key stakeholders, including media partners, agencies, and industry influencers Stay current with emerging trends and best practices in film marketing Develop and manage marketing budgets for theatrical campaigns Coordinate with international teams to align global marketing efforts for major releases BASIC QUALIFICATIONS 4+ years of professional non-internship marketing experience Experience using data and metrics to drive improvements Experience with Excel or Tableau (data manipulation, macros, charts, and pivot tables) Experience building, executing, and scaling cross-functional programs or marketing campaigns from concept to completion Bachelor's degree or equivalent industry experience in Marketing, Business Analytics, Statistics, Data Science, or related field 4+ years of experience in entertainment analytics Proven track record of using data analytics to drive marketing decisions Experience with industry research tools (e.g., Comscore, NRG) Strong proficiency in data visualization and presentation tools Advanced Excel skills and experience with data analysis tools PREFERRED QUALIFICATIONS Experience with SQL, Python, or R for data analysis Background in theatrical distribution or exhibition Knowledge of Canadian media landscape and theatrical market dynamics Experience with marketing mix modeling and attribution analysis Success in applying research insights to marketing strategy Comfortable presenting findings to large internal audiences Amazon is an equal opportunity employer and values diversity. We provide accommodations for applicants with disabilities during the hiring process. For more information, visit this link .
You will need to login before you can apply for a job. Company Description Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world's most complex challenges and build legacies for future generations. There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world. We're one global team driven by our common purpose to deliver a better world. Join us. Job Description Start here. Grow here. AECOM is currently seeking an Associate Director (Fire Engineer). This is a consultancy-based position so demonstrable experience in a range of sectors and technical fire engineering applications within a client focused environment is required. You will be responsible for overseeing and developing a team of fire engineers. Performance at this level requires developmental experience in a professional position. This position will be well suited to an established consultant looking to take the next step or someone with a desire to work in multi-disciplinary design consultancy and wants to join a well-respected and established fire safety consultancy. What you'll do! People Lead and manage the team in terms of workload management, project delivery and performance. Oversee the successful delivery of the projects within the middle east region, ensuring they meet regulatory requirement and client expectations. Collaborate with multi discipline team and national leadership to ensure projects are completed on time, within budget and to the highest standard of quality. Lead Performance & Review process for the team by setting and monitoring SMART (Specific, Measurable, Achievable, Realistic and Time-bound) goals for team members. Carry out staff appraisals of direct reports and ensure they do the same for their direct reports in line with AECOM Performance & Review process. Participate in the development of professional development plans for staff and encourage expansion of expertise on different sectors. Assist in training and mentoring of staff to ensure technical development of the team in line with the PDPs. Provide specialised technical input to studies and designs projects across the middle east portfolio. Support and mentors less experienced staff on the road to Chartership. Projects Provide estimates for the fire engineering budget and schedule to meet requirements on large, complex projects. Lead the project delivery on mid to large size projects nationally and internationally. Become and AEOCM Approved Lead Verifier - leads strategic direction of projects. Become and AECOM Approved project manager and act as project approver. Lead technical client relationships and play a major role in attracting new work/ clients. Ensure the quality of the work is maintained and delivered to the client within agreed period and budget. (covered above) Business Ensure implementation of all AECOM Health & Safety policies at workplace and during out of office visits (i.e. meetings, trainings, site visits, etc.). Ensure that good client working relationships are maintained. Promote AECOM and its Fire Engineering business and bring more business (internal and external clients) to support the effective growth. Support the national team in achieving its KPI's. Develop and support a recruitment strategy and business plan for recruitment in the Southern Fire team . Develop and assist implement a marketing strategy with a focus on interactive and collaborative communications with clients. Participate in the development of Fire Team Business Plan and implement throughout the Fire team. Come grow with us And let's not forget about the perks at AECOM. You'll enjoy a range of core and personalised benefits designed to support your future and well-being, customized to fit your lifestyle. Take advantage of career development opportunities, our flexible hybrid working model to ensure a work-life balance that suits your lifestyle, technical practice networks, AECOM University, and volunteering days. Qualifications Ready to push the limits of what's possible? Requirements: Extensive experience working in a large, multi-disciplinary environment. Comprehensive knowledge of Middle Eastern standards, including but not limited to NFPA, IBC, IFC, UAE Fire Code, Saudi Building Code, Qatar Civil Defence Guidelines, and other local civil defence regulations. Proficiency in using common fire engineering tools such as FDS, SFS, and evacuation modelling software. Membership in relevant professional institutions, such as MI Fire and/or certifications from NFPA, such as CFPE. Preferred requirements: UK or other nationalities considered. Security clearance. Chartered Engineer (CEng) with the Institute of Fire Engineering. Extensive knowledge of common fire engineering tools, including FDS, evacuation modelling, and structural fire safety engineering. MSc or PhD in a fire-related discipline. International experience with standards such as IBC, SFPE and NFPA We celebrate diversity, including neurodiversity, and believe it enriches our team. We welcome applications from all backgrounds and abilities. If you are an applicant with a disability that requires reasonable accommodation to complete the application process, please contact us at At AECOM, we value everyone's unique contributions and perspectives. If you meet some of the requirements above or have transferable skills you believe would benefit us, we would be delighted to hear from you! Additional Information Call to action: Interested in the role or curious about life at AECOM? Follow us on LinkedIn, Facebook, Instagram, and YouTube to explore our AECOM voices, employee stories, latest projects, and much more! Contact Information: For further information about the role, reach out to the recruiter on LinkedIn - Lou Buckle. About AECOM AECOM is the world's trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle - from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at Freedom to Grow in a World of Opportunity You will have the flexibility you need to do your best work with hybrid work options. Whether you're working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed. You will help us foster a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients. AECOM provides a wide array of compensation, benefits and well-being programs to meet the diverse needs of our employees and their families. We're the world's trusted global infrastructure firm, and we're in this together - your growth and success are ours too. Join us, and you'll get all the benefits of being a part of a global, publicly traded firm - access to industry-leading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer, we believe in each person's potential, and we'll help you reach yours. We are a Disability Confident Employer and will offer an interview to applicants who have a disability or long-term condition, who meet the minimum/essential criteria for the role. Please let us know using this email address if you would like to apply through the Disability Confident Interview Scheme. All your information will be kept confidential according to EEO guidelines. ReqID: J Business Line: B&P - Buildings & Places Business Group: DCS Strategic Business Unit: Europe & India Career Area: Engineering Work Location Model: Hybrid Legal Entity: AECOM Limited Visit this company's hub to learn about their values, culture, and latest jobs. . click apply for full job details
May 20, 2025
Full time
You will need to login before you can apply for a job. Company Description Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world's most complex challenges and build legacies for future generations. There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world. We're one global team driven by our common purpose to deliver a better world. Join us. Job Description Start here. Grow here. AECOM is currently seeking an Associate Director (Fire Engineer). This is a consultancy-based position so demonstrable experience in a range of sectors and technical fire engineering applications within a client focused environment is required. You will be responsible for overseeing and developing a team of fire engineers. Performance at this level requires developmental experience in a professional position. This position will be well suited to an established consultant looking to take the next step or someone with a desire to work in multi-disciplinary design consultancy and wants to join a well-respected and established fire safety consultancy. What you'll do! People Lead and manage the team in terms of workload management, project delivery and performance. Oversee the successful delivery of the projects within the middle east region, ensuring they meet regulatory requirement and client expectations. Collaborate with multi discipline team and national leadership to ensure projects are completed on time, within budget and to the highest standard of quality. Lead Performance & Review process for the team by setting and monitoring SMART (Specific, Measurable, Achievable, Realistic and Time-bound) goals for team members. Carry out staff appraisals of direct reports and ensure they do the same for their direct reports in line with AECOM Performance & Review process. Participate in the development of professional development plans for staff and encourage expansion of expertise on different sectors. Assist in training and mentoring of staff to ensure technical development of the team in line with the PDPs. Provide specialised technical input to studies and designs projects across the middle east portfolio. Support and mentors less experienced staff on the road to Chartership. Projects Provide estimates for the fire engineering budget and schedule to meet requirements on large, complex projects. Lead the project delivery on mid to large size projects nationally and internationally. Become and AEOCM Approved Lead Verifier - leads strategic direction of projects. Become and AECOM Approved project manager and act as project approver. Lead technical client relationships and play a major role in attracting new work/ clients. Ensure the quality of the work is maintained and delivered to the client within agreed period and budget. (covered above) Business Ensure implementation of all AECOM Health & Safety policies at workplace and during out of office visits (i.e. meetings, trainings, site visits, etc.). Ensure that good client working relationships are maintained. Promote AECOM and its Fire Engineering business and bring more business (internal and external clients) to support the effective growth. Support the national team in achieving its KPI's. Develop and support a recruitment strategy and business plan for recruitment in the Southern Fire team . Develop and assist implement a marketing strategy with a focus on interactive and collaborative communications with clients. Participate in the development of Fire Team Business Plan and implement throughout the Fire team. Come grow with us And let's not forget about the perks at AECOM. You'll enjoy a range of core and personalised benefits designed to support your future and well-being, customized to fit your lifestyle. Take advantage of career development opportunities, our flexible hybrid working model to ensure a work-life balance that suits your lifestyle, technical practice networks, AECOM University, and volunteering days. Qualifications Ready to push the limits of what's possible? Requirements: Extensive experience working in a large, multi-disciplinary environment. Comprehensive knowledge of Middle Eastern standards, including but not limited to NFPA, IBC, IFC, UAE Fire Code, Saudi Building Code, Qatar Civil Defence Guidelines, and other local civil defence regulations. Proficiency in using common fire engineering tools such as FDS, SFS, and evacuation modelling software. Membership in relevant professional institutions, such as MI Fire and/or certifications from NFPA, such as CFPE. Preferred requirements: UK or other nationalities considered. Security clearance. Chartered Engineer (CEng) with the Institute of Fire Engineering. Extensive knowledge of common fire engineering tools, including FDS, evacuation modelling, and structural fire safety engineering. MSc or PhD in a fire-related discipline. International experience with standards such as IBC, SFPE and NFPA We celebrate diversity, including neurodiversity, and believe it enriches our team. We welcome applications from all backgrounds and abilities. If you are an applicant with a disability that requires reasonable accommodation to complete the application process, please contact us at At AECOM, we value everyone's unique contributions and perspectives. If you meet some of the requirements above or have transferable skills you believe would benefit us, we would be delighted to hear from you! Additional Information Call to action: Interested in the role or curious about life at AECOM? Follow us on LinkedIn, Facebook, Instagram, and YouTube to explore our AECOM voices, employee stories, latest projects, and much more! Contact Information: For further information about the role, reach out to the recruiter on LinkedIn - Lou Buckle. About AECOM AECOM is the world's trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle - from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at Freedom to Grow in a World of Opportunity You will have the flexibility you need to do your best work with hybrid work options. Whether you're working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed. You will help us foster a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients. AECOM provides a wide array of compensation, benefits and well-being programs to meet the diverse needs of our employees and their families. We're the world's trusted global infrastructure firm, and we're in this together - your growth and success are ours too. Join us, and you'll get all the benefits of being a part of a global, publicly traded firm - access to industry-leading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer, we believe in each person's potential, and we'll help you reach yours. We are a Disability Confident Employer and will offer an interview to applicants who have a disability or long-term condition, who meet the minimum/essential criteria for the role. Please let us know using this email address if you would like to apply through the Disability Confident Interview Scheme. All your information will be kept confidential according to EEO guidelines. ReqID: J Business Line: B&P - Buildings & Places Business Group: DCS Strategic Business Unit: Europe & India Career Area: Engineering Work Location Model: Hybrid Legal Entity: AECOM Limited Visit this company's hub to learn about their values, culture, and latest jobs. . click apply for full job details
Head of APAC Partner Marketing, Prime Video Device Partnerships Come build the future of entertainment with us. Are you interested in shaping the future of movies and television? Do you want to define the next generation of how and what Amazon customers are watching? Prime Video is a premium streaming service that offers customers a vast collection of content - all with the ease of finding what they love to watch in one place. We offer customers thousands of popular movies and TV shows from Originals and Exclusive content to exciting live sports events. We also offer our members the opportunity to subscribe to add-on channels which they can cancel at anytime and to rent or buy new release movies and TV box sets on the Prime Video Store. Prime Video is a fast-paced, growth business - available in over 240 countries and territories worldwide. The team works in a dynamic environment where innovating on behalf of our customers is at the heart of everything we do. Amazon is seeking a dynamic, innovative, and self-directed Head of Prime Video Partner Marketing, APAC to help drive acquisition and engagement for Prime Video through third party devices. If you have a passion for content and are an expert at developing partner value propositions - then we're looking for you. As the Head of Prime Video Partner Marketing, APAC, you will be responsible for managing the strategic plan, P&L, and marketing operations for MVPD partnerships, exploring new and emerging business models, driving acquisition and engagement opportunities, and delivering innovation to improve the customer experience. You will lead a team of partner marketing managers responsible for developing the strategy and execution of regional and global marketing initiatives that leverage our third party distribution partnerships to drive promotion and awareness of Amazon Originals, create run of business partner marketing materials for partners for use in combination with their marketing efforts, and conceive of ad hoc programs that will maximize acquisition and engagement of Prime Video customers through partner channels. This position offers an unparalleled opportunity to leverage your creative skill and commercial understanding of the streaming (OTT) industry, consumer electronics and media industries inside one of the world's leading technology companies while experiencing the excitement and growth of the streaming media revolution. You will work with a cross-functional team that includes product, business development, tech, finance, PR, merchandising, and regional marketing teams to define, develop, and execute innovative marketing strategies. The ideal candidate is a proven collaborator across multiple stakeholders with strong analytical skills. This is an incredible opportunity to own the partner strategy that is changing how customers are watching content. Key job responsibilities Set the strategic direction for APAC partner marketing that optimizes for long-term success, focusing on customer and partner experience, brand health, acquisition, engagement, and business growth Track, measure, and analyze the performance of MVPD partners and marketing campaigns, and report results to BD, regional and marketing leadership Ensure critical programs remain visible to stakeholders and diving deep, where required, to learn about each stakeholder's perspectives and challenges, while maintaining a think big vantage point at all times. Make trade-offs: business opportunity vs. resources vs. long term results. Understand and communicate risks and identifies growth opportunities for the team Lead the team to test, develop and share best practices in partner marketing campaigns across multiple channels and geographies. Actively mentor and develop others Please submit resumes in English BASIC QUALIFICATIONS English fluency (written and verbal) Extensive years of professional experience in marketing or marketing research Proven experience hiring and coaching high-performance marketing teams Building, executing and scaling cross-functional marketing programs Ability to influence executive decision makers and drive alignment with cross-functional teams including product, marketing operations, finance, PR and legal Experience using data and metrics to measure impact and determine improvements Experience presenting metrics and progress to goal to senior leadership Exceptional verbal and written communication skills, as well as the ability to work effectively across internal and external teams Strong writing and communication skills PREFERRED QUALIFICATIONS Japanese fluency (written and verbal) MBA and extensive experience in product/digital marketing, and/or partner marketing Strong organizational planning and development skills in ambiguous environments Conduct business and financial analysis, including forecasting, monitoring, and reporting Superior analytical and quantitative skills, including ability to identify and solve ambiguous problems An entrepreneurial drive, proven ability to influence others Experience in the entertainment industry, preferably OTT streaming Track record of performance excellence Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Posted: October 11, 2024 (Updated 7 days ago) Posted: October 23, 2024 (Updated 16 days ago) Posted: April 16, 2025 (Updated 19 days ago) Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
May 20, 2025
Full time
Head of APAC Partner Marketing, Prime Video Device Partnerships Come build the future of entertainment with us. Are you interested in shaping the future of movies and television? Do you want to define the next generation of how and what Amazon customers are watching? Prime Video is a premium streaming service that offers customers a vast collection of content - all with the ease of finding what they love to watch in one place. We offer customers thousands of popular movies and TV shows from Originals and Exclusive content to exciting live sports events. We also offer our members the opportunity to subscribe to add-on channels which they can cancel at anytime and to rent or buy new release movies and TV box sets on the Prime Video Store. Prime Video is a fast-paced, growth business - available in over 240 countries and territories worldwide. The team works in a dynamic environment where innovating on behalf of our customers is at the heart of everything we do. Amazon is seeking a dynamic, innovative, and self-directed Head of Prime Video Partner Marketing, APAC to help drive acquisition and engagement for Prime Video through third party devices. If you have a passion for content and are an expert at developing partner value propositions - then we're looking for you. As the Head of Prime Video Partner Marketing, APAC, you will be responsible for managing the strategic plan, P&L, and marketing operations for MVPD partnerships, exploring new and emerging business models, driving acquisition and engagement opportunities, and delivering innovation to improve the customer experience. You will lead a team of partner marketing managers responsible for developing the strategy and execution of regional and global marketing initiatives that leverage our third party distribution partnerships to drive promotion and awareness of Amazon Originals, create run of business partner marketing materials for partners for use in combination with their marketing efforts, and conceive of ad hoc programs that will maximize acquisition and engagement of Prime Video customers through partner channels. This position offers an unparalleled opportunity to leverage your creative skill and commercial understanding of the streaming (OTT) industry, consumer electronics and media industries inside one of the world's leading technology companies while experiencing the excitement and growth of the streaming media revolution. You will work with a cross-functional team that includes product, business development, tech, finance, PR, merchandising, and regional marketing teams to define, develop, and execute innovative marketing strategies. The ideal candidate is a proven collaborator across multiple stakeholders with strong analytical skills. This is an incredible opportunity to own the partner strategy that is changing how customers are watching content. Key job responsibilities Set the strategic direction for APAC partner marketing that optimizes for long-term success, focusing on customer and partner experience, brand health, acquisition, engagement, and business growth Track, measure, and analyze the performance of MVPD partners and marketing campaigns, and report results to BD, regional and marketing leadership Ensure critical programs remain visible to stakeholders and diving deep, where required, to learn about each stakeholder's perspectives and challenges, while maintaining a think big vantage point at all times. Make trade-offs: business opportunity vs. resources vs. long term results. Understand and communicate risks and identifies growth opportunities for the team Lead the team to test, develop and share best practices in partner marketing campaigns across multiple channels and geographies. Actively mentor and develop others Please submit resumes in English BASIC QUALIFICATIONS English fluency (written and verbal) Extensive years of professional experience in marketing or marketing research Proven experience hiring and coaching high-performance marketing teams Building, executing and scaling cross-functional marketing programs Ability to influence executive decision makers and drive alignment with cross-functional teams including product, marketing operations, finance, PR and legal Experience using data and metrics to measure impact and determine improvements Experience presenting metrics and progress to goal to senior leadership Exceptional verbal and written communication skills, as well as the ability to work effectively across internal and external teams Strong writing and communication skills PREFERRED QUALIFICATIONS Japanese fluency (written and verbal) MBA and extensive experience in product/digital marketing, and/or partner marketing Strong organizational planning and development skills in ambiguous environments Conduct business and financial analysis, including forecasting, monitoring, and reporting Superior analytical and quantitative skills, including ability to identify and solve ambiguous problems An entrepreneurial drive, proven ability to influence others Experience in the entertainment industry, preferably OTT streaming Track record of performance excellence Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Posted: October 11, 2024 (Updated 7 days ago) Posted: October 23, 2024 (Updated 16 days ago) Posted: April 16, 2025 (Updated 19 days ago) Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
