We are currently looking for a number of Senior Business Managers who will drive high-velocity, iterative mid-market deals by tailoring scalable, adaptable solutions. Collaborate with partners (e.g., AWS/Microsoft) to co-sell based on evolving client needs. This is an exciting opportunity to lead a team focused upon one of the fastest growing opportunities in the technology market. In this role you will use your industry insight, track record and your knowledge of the Cloud technology platforms and applications market to acquiring new customers leveraging Sogeti's market leading offerings in this space and global delivery capability. We are interested in people who have experience the Mid-Market space of UK&I targeting rapid growth technology opportunities from 'hyperscalers' (Microsoft, AWS and Google), competing with native 'boutique' system integrators, consulting and service providers and cloud native SaaS technology companies. As Gen-AI dominates the headlines and leaders demand innovation, our clients require technology partners that can help them unlock the potential of the myriad technology challenges and its opportunities and mitigate its risks and costs. This is the challenge we set ourselves and central to how we go to market with our technology partners and delivery capabilities. Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time. If you are successfully offered this position, you will go through a series of pre-employment checks, including: identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service). Your role Strategic Pipeline Growth: Build and manage client pipelines, generate leads, and drive mid-market deals. Demand Generation: Ability to support demand generation strategies in target market segments. New Business Development: Open new logos and scale by cross-selling multiple portfolios, including services such as testing, cloud migration, AI, data, digital solutions, and digital transformation. C-Suite Engagement: Engage with senior executives to support major sales efforts and contribute to closing high-value deals. Partner Collaboration: Experience working with partners, particularly Hyperscalers (Microsoft, AWS, Google) or SaaS providers. Consultative Sales Approach: Utilise a solution/consultative sales approach to meet client needs. You can bring your whole self to work. At Capgemini building an inclusive future is part of everyday life and will be part of your working reality. We have built a representative and welcoming environment, for everyone. Your skills and experience Sector Experience: Experience in the financial services sector, focusing on mid-market rather than large enterprises, with a focus on mid-market or scale-up/boutique type organizations. Cloud Technology: Understanding of cloud technology platforms and applications, including cloud strategy, migration, infrastructure management, and platform engineering/application modernization. Agility & Complexity: Agile mindset with comfort in handling complex solutions. Team Collaboration: Collaborate effectively with sales, marketing, and delivery teams, contributing to team success. Self-Starter: Entrepreneurial mentality, adept at identifying and driving own account targets and pipeline. Communication Skills: Excellent oral, listening, and written communication skills to effectively convey value propositions and build relationships with clients and team members. Proposal & Presentation Skills: Ability to support new business proposals, bids, and client presentations to win new customers. There are no nationality or residency restrictions, although if you have resided outside of the UK within the last 3 years, further checks may be required. There are other criteria and checks required for BPSS, and throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality. What does 'Get The Future You Want ' mean for you? You'd be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy. You will be joining one of the World's Most Ethical Companies, as recognised by Ethisphere. We live our values by making ethical business choices every day. Working ethically is at the centre of our culture at Capgemini, meaning you will be helping to create a future we can all be proud of. Why you should consider Capgemini Growing clients' businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you'll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what's possible. It's why, together, we seek out opportunities that will transform the world's leading businesses, and it's how you'll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you'll build the skills you want. You'll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is. About Sogeti Sogeti UK is a leading provider of Cloud technology and software quality engineering and testing, specialising in Application, Infrastructure, and Engineering Services across the full development lifecycle and enterprise architecture stack. Over many years we have become the eponymous brand for cutting-edge solutions and services around Quality Engineering and Testing, Business Intelligence & Analytics, PLM, ERP, Mobile, Application and Cloud platforms. Our roots and the bedrock of our success lie in the provision of local professional services - teams of highly skilled IT professionals working closely with local clients, combined with our global delivery model and methodology, Rightshore. Globally, Sogeti is part of the Capgemini Group, Sogeti operates in more than 100 locations globally. Working closely with clients and partners to take full advantage of the opportunities of Cloud technology platforms and applications, all fuelled by AI and automation. When you join Capgemini, you don't just start a new job. You become part of something bigger.
May 23, 2025
Full time
We are currently looking for a number of Senior Business Managers who will drive high-velocity, iterative mid-market deals by tailoring scalable, adaptable solutions. Collaborate with partners (e.g., AWS/Microsoft) to co-sell based on evolving client needs. This is an exciting opportunity to lead a team focused upon one of the fastest growing opportunities in the technology market. In this role you will use your industry insight, track record and your knowledge of the Cloud technology platforms and applications market to acquiring new customers leveraging Sogeti's market leading offerings in this space and global delivery capability. We are interested in people who have experience the Mid-Market space of UK&I targeting rapid growth technology opportunities from 'hyperscalers' (Microsoft, AWS and Google), competing with native 'boutique' system integrators, consulting and service providers and cloud native SaaS technology companies. As Gen-AI dominates the headlines and leaders demand innovation, our clients require technology partners that can help them unlock the potential of the myriad technology challenges and its opportunities and mitigate its risks and costs. This is the challenge we set ourselves and central to how we go to market with our technology partners and delivery capabilities. Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time. If you are successfully offered this position, you will go through a series of pre-employment checks, including: identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service). Your role Strategic Pipeline Growth: Build and manage client pipelines, generate leads, and drive mid-market deals. Demand Generation: Ability to support demand generation strategies in target market segments. New Business Development: Open new logos and scale by cross-selling multiple portfolios, including services such as testing, cloud migration, AI, data, digital solutions, and digital transformation. C-Suite Engagement: Engage with senior executives to support major sales efforts and contribute to closing high-value deals. Partner Collaboration: Experience working with partners, particularly Hyperscalers (Microsoft, AWS, Google) or SaaS providers. Consultative Sales Approach: Utilise a solution/consultative sales approach to meet client needs. You can bring your whole self to work. At Capgemini building an inclusive future is part of everyday life and will be part of your working reality. We have built a representative and welcoming environment, for everyone. Your skills and experience Sector Experience: Experience in the financial services sector, focusing on mid-market rather than large enterprises, with a focus on mid-market or scale-up/boutique type organizations. Cloud Technology: Understanding of cloud technology platforms and applications, including cloud strategy, migration, infrastructure management, and platform engineering/application modernization. Agility & Complexity: Agile mindset with comfort in handling complex solutions. Team Collaboration: Collaborate effectively with sales, marketing, and delivery teams, contributing to team success. Self-Starter: Entrepreneurial mentality, adept at identifying and driving own account targets and pipeline. Communication Skills: Excellent oral, listening, and written communication skills to effectively convey value propositions and build relationships with clients and team members. Proposal & Presentation Skills: Ability to support new business proposals, bids, and client presentations to win new customers. There are no nationality or residency restrictions, although if you have resided outside of the UK within the last 3 years, further checks may be required. There are other criteria and checks required for BPSS, and throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality. What does 'Get The Future You Want ' mean for you? You'd be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy. You will be joining one of the World's Most Ethical Companies, as recognised by Ethisphere. We live our values by making ethical business choices every day. Working ethically is at the centre of our culture at Capgemini, meaning you will be helping to create a future we can all be proud of. Why you should consider Capgemini Growing clients' businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you'll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what's possible. It's why, together, we seek out opportunities that will transform the world's leading businesses, and it's how you'll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you'll build the skills you want. You'll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is. About Sogeti Sogeti UK is a leading provider of Cloud technology and software quality engineering and testing, specialising in Application, Infrastructure, and Engineering Services across the full development lifecycle and enterprise architecture stack. Over many years we have become the eponymous brand for cutting-edge solutions and services around Quality Engineering and Testing, Business Intelligence & Analytics, PLM, ERP, Mobile, Application and Cloud platforms. Our roots and the bedrock of our success lie in the provision of local professional services - teams of highly skilled IT professionals working closely with local clients, combined with our global delivery model and methodology, Rightshore. Globally, Sogeti is part of the Capgemini Group, Sogeti operates in more than 100 locations globally. Working closely with clients and partners to take full advantage of the opportunities of Cloud technology platforms and applications, all fuelled by AI and automation. When you join Capgemini, you don't just start a new job. You become part of something bigger.
At Levy , we bring exceptional hospitality to the Edinburgh International Conference Centre (EICC) -Scotland's leading venue for world-class conferences, exhibitions, and events. Our team delivers outstanding food and drink experiences, ensuring every guest enjoys top-quality service in a fast-paced, dynamic environment. With a strong focus on innovation, sustainability, and excellence , we champion fresh, locally sourced ingredients and are committed to net zero emissions by 2030 . If you're passionate about hospitality and want to grow in a prestigious venue, join our team at Levy at EICC! About the role: The Head of Operations will take full accountability for delivering exceptional food and beverage experiences that reflect the client's ambitions and adhere to brand standards. This high-profile role requires a dynamic and inspirational leader with a passion for hospitality and a proven track record of operational excellence. You will lead a well-trained team, balancing innovation with consistency to evolve the offering and enhance guest satisfaction. By aligning with the venue's vision, values, and culture, you'll develop and implement a forward-thinking food and drink strategy, ensuring continuous improvement and excellence. In partnership with the General Manager and the Location Accountant, you will manage budgets, analyze performance data, and optimize operating costs while identifying growth opportunities. Collaborating with wider support teams, you'll drive innovation, quality, and profitability, positioning the venue and Levy UK&I as leaders in food and hospitality across Edinburgh and beyond. Strategic Planning: Collaborate with the General Manager and clients to develop and monitor strategies, ensuring alignment with market trends and competitor activities. Operational Leadership: Oversee day-to-day catering operations, ensuring product quality, service standards, and health & safety compliance across the venue. Client Relationship Management: Build and maintain strong client relationships, addressing concerns, and supporting broader client initiatives. Team Leadership: Manage, recruit, and train staff, fostering a culture of engagement, performance, and compliance. Financial Management: Accountable for budgeting, cost control, and profitability, utilizing data analytics to optimize performance. Sales and Business Development: Drive growth by identifying opportunities, collaborating with sales teams, and maintaining key client relationships. Menu Development: Innovate and develop menu offerings in partnership with culinary teams, ensuring dietary compliance and enhanced customer satisfaction. Quality Assurance: Implement and maintain quality control measures, focusing on hygiene, food safety, and continuous improvement. Health & Safety: Lead compliance with health and safety regulations, ensuring a safe working environment for all. Brand Standards: Uphold and enhance brand standards through consistent delivery and communication across departments. About you: Confident senior leader with 5+ years of experience in F&B, inspiring large operational teams. Skilled in managing diverse outlets and business functions. Strong presence to engage with clients, peers, and specialists. Passionate about people development and team building. Focused on food and hospitality with natural flair. Experienced in leading projects and change initiatives. Comfortable working within brand guidelines to achieve results. Excellent communicator with the ability to influence stakeholders at all levels. Client-facing experience and P&L accountability with commercial acumen. Charismatic, energetic, and confident. Flexible leader and team player, adjusting as needed. Structured, yet adaptable and resilient in the face of challenges. Strong problem-solving skills. Why Join Us? At Levy UK & Ireland, we take pride in fostering a workplace culture that celebrates diversity and promotes inclusion. We believe that our differences are our greatest strengths, and we are committed to creating an environment where every individual is valued, respected, and empowered. Our team is a vibrant tapestry of backgrounds, experiences, and perspectives, which enriches our creativity, innovation, and overall success. We are dedicated to providing equal opportunities, promoting fairness, and ensuring that all voices are heard. We firmly believe that a diverse team leads to innovation and creativity. We welcome candidates from all walks of life and backgrounds to join us in our mission to create a supportive and equitable work environment where everyone has the chance to excel and collaborate. Join us in our journey towards a more diverse and inclusive world, where every person has the chance to thrive and contribute their unique talents. Together, we can achieve greatness. Location Edinburgh, Edinburgh, EH3 8EE, United Kingdom
May 23, 2025
Full time
At Levy , we bring exceptional hospitality to the Edinburgh International Conference Centre (EICC) -Scotland's leading venue for world-class conferences, exhibitions, and events. Our team delivers outstanding food and drink experiences, ensuring every guest enjoys top-quality service in a fast-paced, dynamic environment. With a strong focus on innovation, sustainability, and excellence , we champion fresh, locally sourced ingredients and are committed to net zero emissions by 2030 . If you're passionate about hospitality and want to grow in a prestigious venue, join our team at Levy at EICC! About the role: The Head of Operations will take full accountability for delivering exceptional food and beverage experiences that reflect the client's ambitions and adhere to brand standards. This high-profile role requires a dynamic and inspirational leader with a passion for hospitality and a proven track record of operational excellence. You will lead a well-trained team, balancing innovation with consistency to evolve the offering and enhance guest satisfaction. By aligning with the venue's vision, values, and culture, you'll develop and implement a forward-thinking food and drink strategy, ensuring continuous improvement and excellence. In partnership with the General Manager and the Location Accountant, you will manage budgets, analyze performance data, and optimize operating costs while identifying growth opportunities. Collaborating with wider support teams, you'll drive innovation, quality, and profitability, positioning the venue and Levy UK&I as leaders in food and hospitality across Edinburgh and beyond. Strategic Planning: Collaborate with the General Manager and clients to develop and monitor strategies, ensuring alignment with market trends and competitor activities. Operational Leadership: Oversee day-to-day catering operations, ensuring product quality, service standards, and health & safety compliance across the venue. Client Relationship Management: Build and maintain strong client relationships, addressing concerns, and supporting broader client initiatives. Team Leadership: Manage, recruit, and train staff, fostering a culture of engagement, performance, and compliance. Financial Management: Accountable for budgeting, cost control, and profitability, utilizing data analytics to optimize performance. Sales and Business Development: Drive growth by identifying opportunities, collaborating with sales teams, and maintaining key client relationships. Menu Development: Innovate and develop menu offerings in partnership with culinary teams, ensuring dietary compliance and enhanced customer satisfaction. Quality Assurance: Implement and maintain quality control measures, focusing on hygiene, food safety, and continuous improvement. Health & Safety: Lead compliance with health and safety regulations, ensuring a safe working environment for all. Brand Standards: Uphold and enhance brand standards through consistent delivery and communication across departments. About you: Confident senior leader with 5+ years of experience in F&B, inspiring large operational teams. Skilled in managing diverse outlets and business functions. Strong presence to engage with clients, peers, and specialists. Passionate about people development and team building. Focused on food and hospitality with natural flair. Experienced in leading projects and change initiatives. Comfortable working within brand guidelines to achieve results. Excellent communicator with the ability to influence stakeholders at all levels. Client-facing experience and P&L accountability with commercial acumen. Charismatic, energetic, and confident. Flexible leader and team player, adjusting as needed. Structured, yet adaptable and resilient in the face of challenges. Strong problem-solving skills. Why Join Us? At Levy UK & Ireland, we take pride in fostering a workplace culture that celebrates diversity and promotes inclusion. We believe that our differences are our greatest strengths, and we are committed to creating an environment where every individual is valued, respected, and empowered. Our team is a vibrant tapestry of backgrounds, experiences, and perspectives, which enriches our creativity, innovation, and overall success. We are dedicated to providing equal opportunities, promoting fairness, and ensuring that all voices are heard. We firmly believe that a diverse team leads to innovation and creativity. We welcome candidates from all walks of life and backgrounds to join us in our mission to create a supportive and equitable work environment where everyone has the chance to excel and collaborate. Join us in our journey towards a more diverse and inclusive world, where every person has the chance to thrive and contribute their unique talents. Together, we can achieve greatness. Location Edinburgh, Edinburgh, EH3 8EE, United Kingdom
Our aim at Made Tech is to use human-centred technology to improve our society. We believe putting people at the heart of designing, building and delivering public services leads to better outcomes for everyone. About the role As a part of our technical leadership team, you will enable public sector organisations to better use technology to improve society, and create experiences that benefit users across the UK. You will be responsible for leading a world-class professional services practice; defining best practice, building and coaching teams, being a champion for Made Tech's managed service both internally and externally and evolving our propositions and practices. Key responsibilities As a Head of Practice, reporting to the Head of Managed Services, you will work closely with our client-facing teams to inform their strategy and ways of working. You will ensure teams are delivering to a high quality and are consistently showcasing best practice. You will work to ensure an exceptional employee experience, and that the team of application & platform support engineers have the skills and experiences they need to deliver for our clients and their users; whilst also considering their individual development plans. You will be responsible for defining the overarching technology strategy for the service line; developing new propositions to meet the ever-changing client needs and introducing standards, tools, and methods in areas such as platform alerting and data quality monitoring. You will work closely with other Heads of Practice and Solution Managers to support the growth of the service line. This will include shaping solutions and writing bid responses, maintaining and growing your professional network, contributing to thought leadership through content and events, and collaborating with clients as an advisor, partner, and consultant. Skills, knowledge and expertise The below list describes specific skills and experiences that you'll need in this role. Don't worry - we don't expect you to tick all of these when you join, we will work together to define learning and development objectives that help you meet these expectations. Strong understanding of ITIL ways of working Strong understanding of software engineering practices Strong understanding of cloud platform and data platform technologies Evidence of proactive self-development and the development of those in their team Ability to multi-task and confidently prioritise yourself and others Maintaining a deep working knowledge of application and platform support methods, technologies, and techniques - be a subject matter expert that guides account teams and client conversations Excellent understanding and passionate articulation of the value of high-quality application & platform support Ability to innovate, understand the challenges facing the public sector, and apply learnings taken from the private sector An understanding of the commercial position of working in a consultancy/advisory role within the public sector A practical understanding of cyber security and data protection requirements as they apply to the public sector, and the ability to define governance that ensures compliance Able to educate or mentor team members, colleagues, and peers in the wider business on the offerings of a managed service capability Line management and coaching skills Oversee delivery and drive excellence across the practice Confident ability to be a thought leader in the application & platform management space, both internally and externally Able to build successful relationships with our clients and colleagues across Made Tech Articulate value-add to clients and a differentiated approach through the development of joined-up propositions as solutions to client problems, and go-to-market plans based on real-world client needs Key experiences Growing and running technology teams in a live service environment; including hiring, developing, motivating, and coaching a team to deliver lasting change Developing technology communities as a leader or member of a high-performing team Working directly with clients and users, and able to drive teams to deliver measurable outcomes Designing standards for Level 2 and/or Level 3 technical support teams, including generating templates for key work products such as disaster recovery plans and runbooks Implementing service management tooling and processes to improve the efficiency of live service support teams Working in multidisciplinary digital and technology teams, including product, design, operational, and testing roles Solutioning and sizing teams based on complex client and user requirements, including capacity planning for continuous improvement activities Working with sales teams to build client relationships, develop opportunities and win new work Work as a trusted advisor across all levels, including building strategic relationships with C-Level stakeholders across the public sector Analysing the cost and benefit of service management and monitoring tooling Working alongside transition managers to define best practice for onboarding new digital and technology services into a live service support team Managing partnerships and suppliers to provide a consolidated and seamless service offering to clients Owning a cost-centre and working with commercial functions to grow a profitable practice Defining and implementing standardised approaches to maintenance including patching and upgrading At this point, we hope you're feeling excited about Made Tech and the job opportunity. Even if you don't feel that you meet every single requirement, we still encourage you to apply. Get in touch with our talent team if you'd like an informal chat about the role and your suitability before applying. We are hiring for this role directly, so will not respond to any CVs sent via external recruitment agencies. An increasing number of our customers are specifying a minimum of SC (security check) clearance in order to work on their projects. As a result, we're looking for all successful candidates for this role to have eligibility. Eligibility for SC requires 5 years' continuous UK residency and 5 years' employment history (or back to full-time education). Please note that if at any point during the interview process it is apparent that you may not be eligible for SC, we won't be able to progress your application and we will contact you to let you know why. Our application process This will include an initial call with a member of our talent team before following a two-stage interview process to meet some of our industry and technical leadership before a 30-minute call with our Managing Director - we're investing to make sure whoever joins is set up for success here! Support in applying If you need this job description in another format, or other support in applying, please email . We believe we can use tech to make public services better. We also believe this can happen best when our own team represents the society that actually uses the services we work on. We're collectively continuing to grow a culture that is happy, healthy, safe, and inspiring for people of all backgrounds and experiences, so we encourage people from underrepresented groups to apply for roles with us. When you apply, we'll put you in touch with a member of our talent team who can help with any needs or adjustments we may need to make to help with your application. We've put together this blog as a resource to share more about reasonable adjustments and some examples of what this could include. We also welcome any feedback on how we can improve the experience for future candidates. Like many organisations, we use Slack to foster a sense of community and connection. As well as special interest groups such as music, food, and pets, we also have 10+ Slack channels dedicated to specific communities, allies, and identities as well as dedicated learning spaces called communities of practice (COPs). If you'd like to speak to someone from one of these groups about their experience as an employee, please do let a member of the Made Tech talent team know. We are always listening to our growing teams and evolving the benefits available to our people. As we scale, as do our benefits and we are scaling quickly. We've recently introduced a flexible benefit platform which includes a Smart Tech scheme, Cycle to work scheme, and an individual benefits allowance which you can invest in a Health care cash plan or Pension plan. We're also big on connection and have an optional social and wellbeing calendar of events for all employees to join should they choose to. Here are some of our most popular benefits listed below: Paid counselling - we offer paid counselling as well as financial and legal advice Our hiring process is designed to be thorough, transparent, and supportive, guiding candidates through each step. The exact process may vary slightly depending on the role but these are the typical steps candidates can expect. We'll keep you updated throughout the process and provide helpful feedback at each stage. No matter the outcome, we make sure the feedback is useful and supportive, so you feel informed and can learn from the experience. Register your interest to be notified of any roles that come along that meet your criteria.
May 23, 2025
Full time
Our aim at Made Tech is to use human-centred technology to improve our society. We believe putting people at the heart of designing, building and delivering public services leads to better outcomes for everyone. About the role As a part of our technical leadership team, you will enable public sector organisations to better use technology to improve society, and create experiences that benefit users across the UK. You will be responsible for leading a world-class professional services practice; defining best practice, building and coaching teams, being a champion for Made Tech's managed service both internally and externally and evolving our propositions and practices. Key responsibilities As a Head of Practice, reporting to the Head of Managed Services, you will work closely with our client-facing teams to inform their strategy and ways of working. You will ensure teams are delivering to a high quality and are consistently showcasing best practice. You will work to ensure an exceptional employee experience, and that the team of application & platform support engineers have the skills and experiences they need to deliver for our clients and their users; whilst also considering their individual development plans. You will be responsible for defining the overarching technology strategy for the service line; developing new propositions to meet the ever-changing client needs and introducing standards, tools, and methods in areas such as platform alerting and data quality monitoring. You will work closely with other Heads of Practice and Solution Managers to support the growth of the service line. This will include shaping solutions and writing bid responses, maintaining and growing your professional network, contributing to thought leadership through content and events, and collaborating with clients as an advisor, partner, and consultant. Skills, knowledge and expertise The below list describes specific skills and experiences that you'll need in this role. Don't worry - we don't expect you to tick all of these when you join, we will work together to define learning and development objectives that help you meet these expectations. Strong understanding of ITIL ways of working Strong understanding of software engineering practices Strong understanding of cloud platform and data platform technologies Evidence of proactive self-development and the development of those in their team Ability to multi-task and confidently prioritise yourself and others Maintaining a deep working knowledge of application and platform support methods, technologies, and techniques - be a subject matter expert that guides account teams and client conversations Excellent understanding and passionate articulation of the value of high-quality application & platform support Ability to innovate, understand the challenges facing the public sector, and apply learnings taken from the private sector An understanding of the commercial position of working in a consultancy/advisory role within the public sector A practical understanding of cyber security and data protection requirements as they apply to the public sector, and the ability to define governance that ensures compliance Able to educate or mentor team members, colleagues, and peers in the wider business on the offerings of a managed service capability Line management and coaching skills Oversee delivery and drive excellence across the practice Confident ability to be a thought leader in the application & platform management space, both internally and externally Able to build successful relationships with our clients and colleagues across Made Tech Articulate value-add to clients and a differentiated approach through the development of joined-up propositions as solutions to client problems, and go-to-market plans based on real-world client needs Key experiences Growing and running technology teams in a live service environment; including hiring, developing, motivating, and coaching a team to deliver lasting change Developing technology communities as a leader or member of a high-performing team Working directly with clients and users, and able to drive teams to deliver measurable outcomes Designing standards for Level 2 and/or Level 3 technical support teams, including generating templates for key work products such as disaster recovery plans and runbooks Implementing service management tooling and processes to improve the efficiency of live service support teams Working in multidisciplinary digital and technology teams, including product, design, operational, and testing roles Solutioning and sizing teams based on complex client and user requirements, including capacity planning for continuous improvement activities Working with sales teams to build client relationships, develop opportunities and win new work Work as a trusted advisor across all levels, including building strategic relationships with C-Level stakeholders across the public sector Analysing the cost and benefit of service management and monitoring tooling Working alongside transition managers to define best practice for onboarding new digital and technology services into a live service support team Managing partnerships and suppliers to provide a consolidated and seamless service offering to clients Owning a cost-centre and working with commercial functions to grow a profitable practice Defining and implementing standardised approaches to maintenance including patching and upgrading At this point, we hope you're feeling excited about Made Tech and the job opportunity. Even if you don't feel that you meet every single requirement, we still encourage you to apply. Get in touch with our talent team if you'd like an informal chat about the role and your suitability before applying. We are hiring for this role directly, so will not respond to any CVs sent via external recruitment agencies. An increasing number of our customers are specifying a minimum of SC (security check) clearance in order to work on their projects. As a result, we're looking for all successful candidates for this role to have eligibility. Eligibility for SC requires 5 years' continuous UK residency and 5 years' employment history (or back to full-time education). Please note that if at any point during the interview process it is apparent that you may not be eligible for SC, we won't be able to progress your application and we will contact you to let you know why. Our application process This will include an initial call with a member of our talent team before following a two-stage interview process to meet some of our industry and technical leadership before a 30-minute call with our Managing Director - we're investing to make sure whoever joins is set up for success here! Support in applying If you need this job description in another format, or other support in applying, please email . We believe we can use tech to make public services better. We also believe this can happen best when our own team represents the society that actually uses the services we work on. We're collectively continuing to grow a culture that is happy, healthy, safe, and inspiring for people of all backgrounds and experiences, so we encourage people from underrepresented groups to apply for roles with us. When you apply, we'll put you in touch with a member of our talent team who can help with any needs or adjustments we may need to make to help with your application. We've put together this blog as a resource to share more about reasonable adjustments and some examples of what this could include. We also welcome any feedback on how we can improve the experience for future candidates. Like many organisations, we use Slack to foster a sense of community and connection. As well as special interest groups such as music, food, and pets, we also have 10+ Slack channels dedicated to specific communities, allies, and identities as well as dedicated learning spaces called communities of practice (COPs). If you'd like to speak to someone from one of these groups about their experience as an employee, please do let a member of the Made Tech talent team know. We are always listening to our growing teams and evolving the benefits available to our people. As we scale, as do our benefits and we are scaling quickly. We've recently introduced a flexible benefit platform which includes a Smart Tech scheme, Cycle to work scheme, and an individual benefits allowance which you can invest in a Health care cash plan or Pension plan. We're also big on connection and have an optional social and wellbeing calendar of events for all employees to join should they choose to. Here are some of our most popular benefits listed below: Paid counselling - we offer paid counselling as well as financial and legal advice Our hiring process is designed to be thorough, transparent, and supportive, guiding candidates through each step. The exact process may vary slightly depending on the role but these are the typical steps candidates can expect. We'll keep you updated throughout the process and provide helpful feedback at each stage. No matter the outcome, we make sure the feedback is useful and supportive, so you feel informed and can learn from the experience. Register your interest to be notified of any roles that come along that meet your criteria.
Principal Consultant, Centre of Excellence Apply remote type Hybrid (8 days/month) locations GBR - London, Canada Square time type Full time posted on Posted 2 Days Ago job requisition id R CCH Tagetik, part of Wolters Kluwer's Corporate Performance and ESG (CP & ESG) division, is a leading provider of Corporate Performance Management (CPM) solutions. The CCH Tagetik Intelligent Platform streamlines all financial processes, from the financial close to planning to analytics and regulatory, from data input to the final report. As well as providing a unified CPM platform, it includes pre-packaged solutions addressing regulatory reporting requirements for Solvency II, IFRS 16 and IFRS 17. Tagetik UK is seeking a Principal Solution Consultant to join its rapidly expanding Northern Europe team, which offers a challenging and progressive career opportunity. Reporting to the Head of Centre of Excellence, the Principal Solution Consultant will assure the design, delivery and quality of our solutions, while providing pre-sales consulting, partner enablement, and future product development guidance. Key responsibilities include: Coordinate and lead complex enterprise pre-sales engagements Requirements gathering and solution design for enterprise-level solutions Delivery of custom demos and proof of concept models Development of industry- and solution-specific demonstration assets Contribution to future product roadmap and development strategy New partner activation and internal enablement activities Contribution to Tagetik marketing activities Tagetik expects that Principal Solution Consultants will be self-motivated individuals and confident communicators with both customers and colleagues. Successful candidates will have a proven track record in leading enterprise-level software evaluations. Required Prerequisites and Competencies: Knowledge of Anaplan, Hyperion, Essbase, TM1 or similar solutions Minimum of 10 years' experience in Pre-sales Consulting Strong Planning, Budgeting and Forecasting domain knowledge Deep understanding of Finance Strong communication and presentation skills Flexible for travel in the UK, Ireland and Nordic countries Desired Prerequisites: Prior knowledge of CCH Tagetik solutions Financial Services industry knowledge Knowledge of ERP solutions such as SAP ECC6, SAP S/4HANA, and Oracle Fusion For more details please contact Carl Rigby at If making a difference matters to you, then you matter to us. Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day.
May 23, 2025
Full time
Principal Consultant, Centre of Excellence Apply remote type Hybrid (8 days/month) locations GBR - London, Canada Square time type Full time posted on Posted 2 Days Ago job requisition id R CCH Tagetik, part of Wolters Kluwer's Corporate Performance and ESG (CP & ESG) division, is a leading provider of Corporate Performance Management (CPM) solutions. The CCH Tagetik Intelligent Platform streamlines all financial processes, from the financial close to planning to analytics and regulatory, from data input to the final report. As well as providing a unified CPM platform, it includes pre-packaged solutions addressing regulatory reporting requirements for Solvency II, IFRS 16 and IFRS 17. Tagetik UK is seeking a Principal Solution Consultant to join its rapidly expanding Northern Europe team, which offers a challenging and progressive career opportunity. Reporting to the Head of Centre of Excellence, the Principal Solution Consultant will assure the design, delivery and quality of our solutions, while providing pre-sales consulting, partner enablement, and future product development guidance. Key responsibilities include: Coordinate and lead complex enterprise pre-sales engagements Requirements gathering and solution design for enterprise-level solutions Delivery of custom demos and proof of concept models Development of industry- and solution-specific demonstration assets Contribution to future product roadmap and development strategy New partner activation and internal enablement activities Contribution to Tagetik marketing activities Tagetik expects that Principal Solution Consultants will be self-motivated individuals and confident communicators with both customers and colleagues. Successful candidates will have a proven track record in leading enterprise-level software evaluations. Required Prerequisites and Competencies: Knowledge of Anaplan, Hyperion, Essbase, TM1 or similar solutions Minimum of 10 years' experience in Pre-sales Consulting Strong Planning, Budgeting and Forecasting domain knowledge Deep understanding of Finance Strong communication and presentation skills Flexible for travel in the UK, Ireland and Nordic countries Desired Prerequisites: Prior knowledge of CCH Tagetik solutions Financial Services industry knowledge Knowledge of ERP solutions such as SAP ECC6, SAP S/4HANA, and Oracle Fusion For more details please contact Carl Rigby at If making a difference matters to you, then you matter to us. Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day.
With over 60 years of history, Pizza Hut has become the world's largest pizza company, with 18,000+ stores across 100 countries. At Pizza Hut, our vision is to be the younger & more everyday leaders in global pizza culture, and our purpose is to connect people together through the joy of pizza. We're proud to be an International Operating Market of nearly 1,300 Pizza Huts across the UK, Ireland, France and Canada. We're passionate about delivering extraordinary experiences to our beloved customers, keeping our team members happy, and collaborating with our franchisees who operate across 500 Delivery and Restaurant Huts in the UK and Ireland. As part of the YUM! Brands family, which includes KFC, Taco Bell, and The Habit Burger Grill, Pizza Hut proudly stands alongside the largest restaurant group worldwide. Together, we strive for culinary excellence and unmatched dining experiences, whether in our restaurants or at home. Job Purpose The Head of Commercial Finance, UKI plays a pivotal leadership role within the UK & Ireland (UKI) market team and within the International Operating Markets (IOM) Finance team, directly reporting to the CFO of IOM and directly partnering with the UKI leadership team. This position is integral in driving the commercial strategy of Pizza Hut UKI. This individual will shape the brand strategy, act as a commercial thought partner to the leadership team and cross-functional teams, and drive the financial success of the business model. The successful candidate will need to have a strong sense of accountability, urgency and ownership. They must maintain a continuous growth mindset and be able to apply both a commercial and strategic lens to deliver successful outcomes. Key Responsibilities Strategic Commercial Planning and Forecasting: Lead the long-term strategic vision, ensuring alignment to Pizza Hut's strategic goals, and define the annual 'big swings' for the UKI market to deliver its financial & strategic KPIs. Track progress against the vision and take action to course correct where necessary. In partnership with the UKI GM, lead the development and execution of the IOM strategic annual operating plans. Own the sales forecasts for the 3 Year Market Growth Plan, annual & quarterly plans, collaborating with cross-functional teams to integrate all business initiatives into plan. Provide comprehensive ad hoc financial analysis and insights to support strategic initiatives and the decision-making processes. Sales Analysis and Unit Economics: Own the analysis of the sales data and market trends to provide actionable insights and recommendations to drive the business forward. Analyse and evaluate unit economics to identify opportunities for cost reduction and revenue enhancement. Lead the Commercial Finance team to provide detailed financial analysis, including business case analysis, to support decision-making processes across the business, identifying key drivers of revenue, cost, and profitability. Lead the Commercial Finance team and partner with the wider Pizza Hut RSC to ensure that all commercial activities are financially viable and contribute positively to the bottom line. Present detailed financial performance reports to the Leadership team and franchisees, providing recommendations and commentary based on highlighted trends, opportunities, and potential risks. Franchisee Support and Profitability: Work closely with Franchise Partners to enhance franchisee profitability and operational efficiency, utilising tools including the EBITDA and transactions roadmap. Lead the P&L Committee for the UK, playing a key role in thoughtfully navigating franchisee asks. Lead the Commercial Finance team in conducting regular business reviews with franchisees on their latest performance and provide guidance on improving unit economics. Work closely with International Operating Markets (e.g. Canada and France) to ensure unit economics plans are approached consistently across International Operating Markets. Commercial Support and Business Partnering: Act as a key business partner to the UKI leadership team, including but not limited to Marketing, Development and Operational teams, offering financial guidance, support and strategic thought partnership. Lead financial modeling and scenario analysis to aid in commercial negotiations, pricing strategies, and investment decisions. Play a role as the key commercial leader in critical Franchisee Facing committees (e.g. the Franchise Council, Marketing Board) and internal committees (e.g. Franchise Lifecycle Committee), supporting to drive insight into franchisee profitability issues and resulting actions. Process Improvement and Innovation: Lead the Commercial Finance team to identify and implement process optimisation opportunities to enhance financial planning and analysis capabilities. Drive continuous improvement initiatives to streamline financial reporting and forecasting processes. Requirements Strong analytical skills with the ability to interpret complex data and generate actionable insights. You will have excellent verbal and written communication and presentation skills to share complex data and actionable insights to the wider business. Excellent leadership and team management skills. You will be able to lead, mentor, and develop a small team of direct reports, fostering a culture of high performance, continuous improvement and support professional growth within the team. Experience of managing multiple stakeholders, with demonstrated ability to work effectively with franchisees and cross-functional teams. Excellent relationship building skills, you will be able to influence at Leadership level and coach others, not necessarily in your team or direct reporting line. You will be able to challenge the norm and provide alternative solutions and creative solutions to problems. Strong adaptability to a fast-moving environment and high sense of urgency and accountability, you will need to build trust quickly so that you can work with credibility and at pace. Preferred Qualifications A minimum of 8 years' experience in commercial planning, forecasting, and sales analysis within the food and beverage or retail sectors. Proven Franchise experience either in a Finance function or another relevant role is preferred. Strong commercial acumen and knowledge of Franchise business operations and unit economics. Comfortable building and running complex financial models. Ideally a level of higher education or diploma in a Finance and/or Commerce/Business-related field. An eye toward continuous process improvement, including the ability to innovate and simplify both finance and business processes. Highly computer literate with excellent command of Excel and Powerpoint. Working Relationships Line manager: Chief Finance Officer IOM Commercial Planning Finance Teams across Pizza Hut IOM, Global and Yum! Wider Finance team across Pizza Hut IOM, Global and Yum! Pizza Hut IOM Senior Leadership and Leadership Teams Pizza Hut Franchise Partners and Above Restaurant Leaders Work Environment This role is based out of our Restaurant Support Centre in Central London, a minimum of 2 days per week in the RSC is required. As Pizza Hut is a franchise business, you may be required to attend franchisee offices, and other locations from time to time. There will be events throughout the year that will take place in London including (but not limited to) RSC days, Functional team meetings / 121s and supporting with market visits.
May 23, 2025
Full time
With over 60 years of history, Pizza Hut has become the world's largest pizza company, with 18,000+ stores across 100 countries. At Pizza Hut, our vision is to be the younger & more everyday leaders in global pizza culture, and our purpose is to connect people together through the joy of pizza. We're proud to be an International Operating Market of nearly 1,300 Pizza Huts across the UK, Ireland, France and Canada. We're passionate about delivering extraordinary experiences to our beloved customers, keeping our team members happy, and collaborating with our franchisees who operate across 500 Delivery and Restaurant Huts in the UK and Ireland. As part of the YUM! Brands family, which includes KFC, Taco Bell, and The Habit Burger Grill, Pizza Hut proudly stands alongside the largest restaurant group worldwide. Together, we strive for culinary excellence and unmatched dining experiences, whether in our restaurants or at home. Job Purpose The Head of Commercial Finance, UKI plays a pivotal leadership role within the UK & Ireland (UKI) market team and within the International Operating Markets (IOM) Finance team, directly reporting to the CFO of IOM and directly partnering with the UKI leadership team. This position is integral in driving the commercial strategy of Pizza Hut UKI. This individual will shape the brand strategy, act as a commercial thought partner to the leadership team and cross-functional teams, and drive the financial success of the business model. The successful candidate will need to have a strong sense of accountability, urgency and ownership. They must maintain a continuous growth mindset and be able to apply both a commercial and strategic lens to deliver successful outcomes. Key Responsibilities Strategic Commercial Planning and Forecasting: Lead the long-term strategic vision, ensuring alignment to Pizza Hut's strategic goals, and define the annual 'big swings' for the UKI market to deliver its financial & strategic KPIs. Track progress against the vision and take action to course correct where necessary. In partnership with the UKI GM, lead the development and execution of the IOM strategic annual operating plans. Own the sales forecasts for the 3 Year Market Growth Plan, annual & quarterly plans, collaborating with cross-functional teams to integrate all business initiatives into plan. Provide comprehensive ad hoc financial analysis and insights to support strategic initiatives and the decision-making processes. Sales Analysis and Unit Economics: Own the analysis of the sales data and market trends to provide actionable insights and recommendations to drive the business forward. Analyse and evaluate unit economics to identify opportunities for cost reduction and revenue enhancement. Lead the Commercial Finance team to provide detailed financial analysis, including business case analysis, to support decision-making processes across the business, identifying key drivers of revenue, cost, and profitability. Lead the Commercial Finance team and partner with the wider Pizza Hut RSC to ensure that all commercial activities are financially viable and contribute positively to the bottom line. Present detailed financial performance reports to the Leadership team and franchisees, providing recommendations and commentary based on highlighted trends, opportunities, and potential risks. Franchisee Support and Profitability: Work closely with Franchise Partners to enhance franchisee profitability and operational efficiency, utilising tools including the EBITDA and transactions roadmap. Lead the P&L Committee for the UK, playing a key role in thoughtfully navigating franchisee asks. Lead the Commercial Finance team in conducting regular business reviews with franchisees on their latest performance and provide guidance on improving unit economics. Work closely with International Operating Markets (e.g. Canada and France) to ensure unit economics plans are approached consistently across International Operating Markets. Commercial Support and Business Partnering: Act as a key business partner to the UKI leadership team, including but not limited to Marketing, Development and Operational teams, offering financial guidance, support and strategic thought partnership. Lead financial modeling and scenario analysis to aid in commercial negotiations, pricing strategies, and investment decisions. Play a role as the key commercial leader in critical Franchisee Facing committees (e.g. the Franchise Council, Marketing Board) and internal committees (e.g. Franchise Lifecycle Committee), supporting to drive insight into franchisee profitability issues and resulting actions. Process Improvement and Innovation: Lead the Commercial Finance team to identify and implement process optimisation opportunities to enhance financial planning and analysis capabilities. Drive continuous improvement initiatives to streamline financial reporting and forecasting processes. Requirements Strong analytical skills with the ability to interpret complex data and generate actionable insights. You will have excellent verbal and written communication and presentation skills to share complex data and actionable insights to the wider business. Excellent leadership and team management skills. You will be able to lead, mentor, and develop a small team of direct reports, fostering a culture of high performance, continuous improvement and support professional growth within the team. Experience of managing multiple stakeholders, with demonstrated ability to work effectively with franchisees and cross-functional teams. Excellent relationship building skills, you will be able to influence at Leadership level and coach others, not necessarily in your team or direct reporting line. You will be able to challenge the norm and provide alternative solutions and creative solutions to problems. Strong adaptability to a fast-moving environment and high sense of urgency and accountability, you will need to build trust quickly so that you can work with credibility and at pace. Preferred Qualifications A minimum of 8 years' experience in commercial planning, forecasting, and sales analysis within the food and beverage or retail sectors. Proven Franchise experience either in a Finance function or another relevant role is preferred. Strong commercial acumen and knowledge of Franchise business operations and unit economics. Comfortable building and running complex financial models. Ideally a level of higher education or diploma in a Finance and/or Commerce/Business-related field. An eye toward continuous process improvement, including the ability to innovate and simplify both finance and business processes. Highly computer literate with excellent command of Excel and Powerpoint. Working Relationships Line manager: Chief Finance Officer IOM Commercial Planning Finance Teams across Pizza Hut IOM, Global and Yum! Wider Finance team across Pizza Hut IOM, Global and Yum! Pizza Hut IOM Senior Leadership and Leadership Teams Pizza Hut Franchise Partners and Above Restaurant Leaders Work Environment This role is based out of our Restaurant Support Centre in Central London, a minimum of 2 days per week in the RSC is required. As Pizza Hut is a franchise business, you may be required to attend franchisee offices, and other locations from time to time. There will be events throughout the year that will take place in London including (but not limited to) RSC days, Functional team meetings / 121s and supporting with market visits.
With over 60 years of history, Pizza Hut has become the world's largest pizza company, with 18,000+ stores across 100 countries. At Pizza Hut, our vision is to be the younger & more everyday leaders in global pizza culture, and our purpose is to connect people together through the joy of pizza. We're proud to be an International Operating Market of nearly 1,300 Pizza Huts across the UK, Ireland, France and Canada. We're passionate about delivering extraordinary experiences to our beloved customers, keeping our team members happy, and collaborating with our franchisees who operate across 500 Delivery and Restaurant Huts in the UK and Ireland. As part of the YUM! Brands family, which includes KFC, Taco Bell, and The Habit Burger Grill, Pizza Hut proudly stands alongside the largest restaurant group worldwide. Together, we strive for culinary excellence and unmatched dining experiences, whether in our restaurants or at home. Job Purpose The Head of Commercial Finance, UKI plays a pivotal leadership role within the UK & Ireland (UKI) market team and within the International Operating Markets (IOM) Finance team, directly reporting to the CFO of IOM and directly partnering with the UKI leadership team. This position is integral in driving the commercial strategy of Pizza Hut UKI. This individual will shape the brand strategy, act as a commercial thought partner to the leadership team and cross-functional teams, and drive the financial success of the business model. The successful candidate will need to have a strong sense of accountability, urgency and ownership. They must maintain a continuous growth mindset and be able to apply both a commercial and strategic lens to deliver successful outcomes. Key Responsibilities Strategic Commercial Planning and Forecasting: Lead the long-term strategic vision, ensuring alignment to Pizza Hut's strategic goals, and define the annual 'big swings' for the UKI market to deliver its financial & strategic KPIs. Track progress against the vision and take action to course correct where necessary. In partnership with the UKI GM, lead the development and execution of the IOM strategic annual operating plans. Own the sales forecasts for the 3 Year Market Growth Plan, annual & quarterly plans, collaborating with cross-functional teams to integrate all business initiatives into plan. Provide comprehensive ad hoc financial analysis and insights to support strategic initiatives and the decision-making processes. Sales Analysis and Unit Economics: Own the analysis of the sales data and market trends to provide actionable insights and recommendations to drive the business forward. Analyse and evaluate unit economics to identify opportunities for cost reduction and revenue enhancement. Lead the Commercial Finance team to provide detailed financial analysis, including business case analysis, to support decision-making processes across the business, identifying key drivers of revenue, cost, and profitability. Lead the Commercial Finance team and partner with the wider Pizza Hut RSC to ensure that all commercial activities are financially viable and contribute positively to the bottom line. Present detailed financial performance reports to the Leadership team and franchisees, providing recommendations and commentary based on highlighted trends, opportunities, and potential risks. Franchisee Support and Profitability: Work closely with Franchise Partners to enhance franchisee profitability and operational efficiency, utilising tools including the EBITDA and transactions roadmap. Lead the P&L Committee for the UK, playing a key role in thoughtfully navigating franchisee asks. Lead the Commercial Finance team in conducting regular business reviews with franchisees on their latest performance and provide guidance on improving unit economics. Work closely with International Operating Markets (e.g. Canada and France) to ensure unit economics plans are approached consistently across International Operating Markets. Commercial Support and Business Partnering: Act as a key business partner to the UKI leadership team, including but not limited to Marketing, Development and Operational teams, offering financial guidance, support and strategic thought partnership. Lead financial modeling and scenario analysis to aid in commercial negotiations, pricing strategies, and investment decisions. Play a role as the key commercial leader in critical Franchisee Facing committees (e.g. the Franchise Council, Marketing Board) and internal committees (e.g. Franchise Lifecycle Committee), supporting to drive insight into franchisee profitability issues and resulting actions. Process Improvement and Innovation: Lead the Commercial Finance team to identify and implement process optimisation opportunities to enhance financial planning and analysis capabilities. Drive continuous improvement initiatives to streamline financial reporting and forecasting processes. Requirements Strong analytical skills with the ability to interpret complex data and generate actionable insights. You will have excellent verbal and written communication and presentation skills to share complex data and actionable insights to the wider business. Excellent leadership and team management skills. You will be able to lead, mentor, and develop a small team of direct reports, fostering a culture of high performance, continuous improvement and support professional growth within the team. Experience of managing multiple stakeholders, with demonstrated ability to work effectively with franchisees and cross-functional teams. Excellent relationship building skills, you will be able to influence at Leadership level and coach others, not necessarily in your team or direct reporting line. You will be able to challenge the norm and provide alternative solutions and creative solutions to problems. Strong adaptability to a fast-moving environment and high sense of urgency and accountability, you will need to build trust quickly so that you can work with credibility and at pace. Preferred Qualifications A minimum of 8 years' experience in commercial planning, forecasting, and sales analysis within the food and beverage or retail sectors. Proven Franchise experience either in a Finance function or another relevant role is preferred. Strong commercial acumen and knowledge of Franchise business operations and unit economics. Comfortable building and running complex financial models. Ideally a level of higher education or diploma in a Finance and/or Commerce/Business-related field. An eye toward continuous process improvement, including the ability to innovate and simplify both finance and business processes. Highly computer literate with excellent command of Excel and Powerpoint. Working Relationships Line manager: Chief Finance Officer IOM Commercial Planning Finance Teams across Pizza Hut IOM, Global and Yum! Wider Finance team across Pizza Hut IOM, Global and Yum! Pizza Hut IOM Senior Leadership and Leadership Teams Pizza Hut Franchise Partners and Above Restaurant Leaders Work Environment This role is based out of our Restaurant Support Centre in Central London, a minimum of 2 days per week in the RSC is required. As Pizza Hut is a franchise business, you may be required to attend franchisee offices, and other locations from time to time. There will be events throughout the year that will take place in London including (but not limited to) RSC days, Functional team meetings / 121s and supporting with market visits.
May 23, 2025
Full time
With over 60 years of history, Pizza Hut has become the world's largest pizza company, with 18,000+ stores across 100 countries. At Pizza Hut, our vision is to be the younger & more everyday leaders in global pizza culture, and our purpose is to connect people together through the joy of pizza. We're proud to be an International Operating Market of nearly 1,300 Pizza Huts across the UK, Ireland, France and Canada. We're passionate about delivering extraordinary experiences to our beloved customers, keeping our team members happy, and collaborating with our franchisees who operate across 500 Delivery and Restaurant Huts in the UK and Ireland. As part of the YUM! Brands family, which includes KFC, Taco Bell, and The Habit Burger Grill, Pizza Hut proudly stands alongside the largest restaurant group worldwide. Together, we strive for culinary excellence and unmatched dining experiences, whether in our restaurants or at home. Job Purpose The Head of Commercial Finance, UKI plays a pivotal leadership role within the UK & Ireland (UKI) market team and within the International Operating Markets (IOM) Finance team, directly reporting to the CFO of IOM and directly partnering with the UKI leadership team. This position is integral in driving the commercial strategy of Pizza Hut UKI. This individual will shape the brand strategy, act as a commercial thought partner to the leadership team and cross-functional teams, and drive the financial success of the business model. The successful candidate will need to have a strong sense of accountability, urgency and ownership. They must maintain a continuous growth mindset and be able to apply both a commercial and strategic lens to deliver successful outcomes. Key Responsibilities Strategic Commercial Planning and Forecasting: Lead the long-term strategic vision, ensuring alignment to Pizza Hut's strategic goals, and define the annual 'big swings' for the UKI market to deliver its financial & strategic KPIs. Track progress against the vision and take action to course correct where necessary. In partnership with the UKI GM, lead the development and execution of the IOM strategic annual operating plans. Own the sales forecasts for the 3 Year Market Growth Plan, annual & quarterly plans, collaborating with cross-functional teams to integrate all business initiatives into plan. Provide comprehensive ad hoc financial analysis and insights to support strategic initiatives and the decision-making processes. Sales Analysis and Unit Economics: Own the analysis of the sales data and market trends to provide actionable insights and recommendations to drive the business forward. Analyse and evaluate unit economics to identify opportunities for cost reduction and revenue enhancement. Lead the Commercial Finance team to provide detailed financial analysis, including business case analysis, to support decision-making processes across the business, identifying key drivers of revenue, cost, and profitability. Lead the Commercial Finance team and partner with the wider Pizza Hut RSC to ensure that all commercial activities are financially viable and contribute positively to the bottom line. Present detailed financial performance reports to the Leadership team and franchisees, providing recommendations and commentary based on highlighted trends, opportunities, and potential risks. Franchisee Support and Profitability: Work closely with Franchise Partners to enhance franchisee profitability and operational efficiency, utilising tools including the EBITDA and transactions roadmap. Lead the P&L Committee for the UK, playing a key role in thoughtfully navigating franchisee asks. Lead the Commercial Finance team in conducting regular business reviews with franchisees on their latest performance and provide guidance on improving unit economics. Work closely with International Operating Markets (e.g. Canada and France) to ensure unit economics plans are approached consistently across International Operating Markets. Commercial Support and Business Partnering: Act as a key business partner to the UKI leadership team, including but not limited to Marketing, Development and Operational teams, offering financial guidance, support and strategic thought partnership. Lead financial modeling and scenario analysis to aid in commercial negotiations, pricing strategies, and investment decisions. Play a role as the key commercial leader in critical Franchisee Facing committees (e.g. the Franchise Council, Marketing Board) and internal committees (e.g. Franchise Lifecycle Committee), supporting to drive insight into franchisee profitability issues and resulting actions. Process Improvement and Innovation: Lead the Commercial Finance team to identify and implement process optimisation opportunities to enhance financial planning and analysis capabilities. Drive continuous improvement initiatives to streamline financial reporting and forecasting processes. Requirements Strong analytical skills with the ability to interpret complex data and generate actionable insights. You will have excellent verbal and written communication and presentation skills to share complex data and actionable insights to the wider business. Excellent leadership and team management skills. You will be able to lead, mentor, and develop a small team of direct reports, fostering a culture of high performance, continuous improvement and support professional growth within the team. Experience of managing multiple stakeholders, with demonstrated ability to work effectively with franchisees and cross-functional teams. Excellent relationship building skills, you will be able to influence at Leadership level and coach others, not necessarily in your team or direct reporting line. You will be able to challenge the norm and provide alternative solutions and creative solutions to problems. Strong adaptability to a fast-moving environment and high sense of urgency and accountability, you will need to build trust quickly so that you can work with credibility and at pace. Preferred Qualifications A minimum of 8 years' experience in commercial planning, forecasting, and sales analysis within the food and beverage or retail sectors. Proven Franchise experience either in a Finance function or another relevant role is preferred. Strong commercial acumen and knowledge of Franchise business operations and unit economics. Comfortable building and running complex financial models. Ideally a level of higher education or diploma in a Finance and/or Commerce/Business-related field. An eye toward continuous process improvement, including the ability to innovate and simplify both finance and business processes. Highly computer literate with excellent command of Excel and Powerpoint. Working Relationships Line manager: Chief Finance Officer IOM Commercial Planning Finance Teams across Pizza Hut IOM, Global and Yum! Wider Finance team across Pizza Hut IOM, Global and Yum! Pizza Hut IOM Senior Leadership and Leadership Teams Pizza Hut Franchise Partners and Above Restaurant Leaders Work Environment This role is based out of our Restaurant Support Centre in Central London, a minimum of 2 days per week in the RSC is required. As Pizza Hut is a franchise business, you may be required to attend franchisee offices, and other locations from time to time. There will be events throughout the year that will take place in London including (but not limited to) RSC days, Functional team meetings / 121s and supporting with market visits.
We have an excellent opportunity for an experienced Head of Customer Insight & Complaint Manager to join us. This role is responsible for overseeing the evolution of customer experience at AXA Partners UK. It encompasses the production of insightful metrics, effective management of customer complaints, and the assurance of service quality standards in alignment with regulatory requirements. The ideal candidate will act as a key authority in decision-making related to customer service and adherence to product terms and conditions. You will be based in our Redhill office and work on a hybrid basis. We work a 35-hour week, Monday to Friday, 9am - 5pm. Key Responsibilities: Customer Insight Management: Produce and analyze Net Promoter Score (NPS) and other relevant customer data to benchmark the customer experience with AXA Partners UK. Develop actionable insights from customer feedback to inform strategic decisions and enhance customer satisfaction. Complaint Management: Oversee the management of customer complaints, ensuring they are handled efficiently and within regulatory frameworks. Organize and coordinate the escalation process for complaints, ensuring timely resolutions and effective communication with stakeholders. Quality Assessment: Perform comprehensive quality assessments to ensure that service standards are consistently maintained. Implement quality control measures and develop improvement plans based on assessment results. Decision Authority: Act as the ultimate authority in decision-making regarding appropriate servicing solutions and adherence to product terms and conditions. Collaborate with various departments to ensure customer service strategies align with organizational goals and regulatory obligations. Individual responsibilities/tasks/Key Result areas Customer Insight Management: Gather, analyze, and interpret data related to Net Promoter Score (NPS) and other customer satisfaction metrics. Monitor trends and changes in customer feedback over time to identify patterns and areas for improvement. Establish benchmarks for customer experience by comparing AXA Partners UK's performance against industry standards and competitors. Complaint management : Ensure the accurate and timely recording of customer complaints as they come into the organisation in line with our AXA Partners policy, procedures and FCA regulations. Own the end-to-end process for regulated complaints, including the complaints investigation handling and FOS interaction. Plan and manage workload of teams to ensure timescales and expectations are managed and prevent regulatory breaches. Provide informal advice and assistance on complaints to customers, where possible resolving without the need for formal complaints and to ensure and instil customer confidence. Own the root cause analysis process and create transparency across the business. Drive change; ensuring complaints data is easy to access, understand and used to educate teams how to analyse complaints data and provide guidance on how we can drive improvement. Work closely with the other functions, making sure that the relevant data and insights are shared in a timely manner across the organisation. Continually measure, monitor, and improve overall performance of the Complaint function, giving regular feedback to management team, and providing visibility on company level standards and metrics. Quality Assessment: Conducting Quality Assessments by evaluate services and processes to ensure they meet established quality standards and identify areas for enhancement. Identifying Improvement Opportunities: Analyze assessment results to pinpoint specific areas where quality can be improved, developing actionable recommendations. Implementing Quality Improvement Initiatives: Lead and execute initiatives aimed at enhancing quality, including recommendations on process redesigns and promote best practice adoption. Monitoring Progress: Track the effectiveness of quality improvement initiatives through regular follow-up assessments and adjustments based on performance data. Share and forster for Development: Provide awareness to staff on quality improvement methodologies and tools to foster a culture of continuous improvement. Design Authority Decision-Making Authority: Serve as the final authority on servicing solutions, ensuring decisions comply with product terms and conditions while addressing client needs effectively. Policy Adherence: Review and ensure adherence to product terms and conditions in all servicing decisions, minimizing risk and maintaining compliance with internal policies. Cross-Department Collaboration: Work collaboratively with departments such as sales, compliance, and operations to align customer service strategies with organizational objectives and regulatory requirements. Customer Service Strategy Development: Contribute to the development and refinement of customer service strategies, ensuring they are effective, efficient, and compliant with applicable regulations. Performance Monitoring: together with the insight team report on the effectiveness of servicing solutions and strategies, making adjustments as necessary to improve customer satisfaction and operational efficiency. Your Profile Demonstrable commercial acumen and experience, mainly within a B2B environment Exemplary stakeholder management skills, dealing with and influencing senior executive level managers at a global level in a matrix organisation Evidence of strategic planning, analytical and execution skills with an ability to assess and communicate priorities and drive actions and delivery through others Excellent understanding of Financial services and the full regulatory environment Ability to quickly assimilate information from disparate topics/functions and connect together to bring business conclusions or highlight risks Skilled at bringing structure and rigour to ambiguous situations and leading teams (both direct and in-direct) to deliver Ability to challenge the status quo and apply a forward-thinking approach to deliver sustainable change Proven ability to collaborate across multi-disciplinary teams Ability to master multiple complex topics, make quick decisions and remain a clear thinker and communicator under pressure Successful experience in developing and retaining critical talent and building an effective team Ideally experience of managing and working in Risk/compliance or operational resilience Experience of operating at an executive level in a multinational, complex organisation Experience of building a team, leading and improving an organisation's capability High level of drive and motivation to ensure successful delivery of complex initiatives and support drive change across the business Experience preparing and presenting business reviews and strategic information at an executive level About AXA AXA Group is the world leader in insurance and asset management. We protect and advise our clients at every step in their lives, by offering products and services which satisfy their needs in the areas of insurance, personal protection, saving and asset management. AXA is the leading insurance brand worldwide, with over 100 million clients. We are transforming from payer to partner for our client, with a strong focus on risk prevention. Our mission: Empower people to live a better life. Our values: Customer First, Courage, Integrity and One AXA. About the Entity AXA Partners is an AXA transversal business unit offering a wide range of solutions in assistance services, travel insurance and credit protection. AXA Partners' role is also to implement innovative solutions emerging from the AXA Innovation unit. Combining passion with advanced expertise, we design and deliver worldwide solutions for partners and communities. We protect what matters, when it matters. What We Offer By joining AXA Partners, you will work in a responsible company, which offers a real culture of expertise & diversity. Our focus is on accelerating the development of everyone's skills, whilst offering attractive and competitive compensation and opportunities for professional development and growth. Additionally, at AXA, we work to make a real difference to people - when amazing things happen and when we create opportunities for a better life, the feeling of pride is extraordinary.
May 23, 2025
Full time
We have an excellent opportunity for an experienced Head of Customer Insight & Complaint Manager to join us. This role is responsible for overseeing the evolution of customer experience at AXA Partners UK. It encompasses the production of insightful metrics, effective management of customer complaints, and the assurance of service quality standards in alignment with regulatory requirements. The ideal candidate will act as a key authority in decision-making related to customer service and adherence to product terms and conditions. You will be based in our Redhill office and work on a hybrid basis. We work a 35-hour week, Monday to Friday, 9am - 5pm. Key Responsibilities: Customer Insight Management: Produce and analyze Net Promoter Score (NPS) and other relevant customer data to benchmark the customer experience with AXA Partners UK. Develop actionable insights from customer feedback to inform strategic decisions and enhance customer satisfaction. Complaint Management: Oversee the management of customer complaints, ensuring they are handled efficiently and within regulatory frameworks. Organize and coordinate the escalation process for complaints, ensuring timely resolutions and effective communication with stakeholders. Quality Assessment: Perform comprehensive quality assessments to ensure that service standards are consistently maintained. Implement quality control measures and develop improvement plans based on assessment results. Decision Authority: Act as the ultimate authority in decision-making regarding appropriate servicing solutions and adherence to product terms and conditions. Collaborate with various departments to ensure customer service strategies align with organizational goals and regulatory obligations. Individual responsibilities/tasks/Key Result areas Customer Insight Management: Gather, analyze, and interpret data related to Net Promoter Score (NPS) and other customer satisfaction metrics. Monitor trends and changes in customer feedback over time to identify patterns and areas for improvement. Establish benchmarks for customer experience by comparing AXA Partners UK's performance against industry standards and competitors. Complaint management : Ensure the accurate and timely recording of customer complaints as they come into the organisation in line with our AXA Partners policy, procedures and FCA regulations. Own the end-to-end process for regulated complaints, including the complaints investigation handling and FOS interaction. Plan and manage workload of teams to ensure timescales and expectations are managed and prevent regulatory breaches. Provide informal advice and assistance on complaints to customers, where possible resolving without the need for formal complaints and to ensure and instil customer confidence. Own the root cause analysis process and create transparency across the business. Drive change; ensuring complaints data is easy to access, understand and used to educate teams how to analyse complaints data and provide guidance on how we can drive improvement. Work closely with the other functions, making sure that the relevant data and insights are shared in a timely manner across the organisation. Continually measure, monitor, and improve overall performance of the Complaint function, giving regular feedback to management team, and providing visibility on company level standards and metrics. Quality Assessment: Conducting Quality Assessments by evaluate services and processes to ensure they meet established quality standards and identify areas for enhancement. Identifying Improvement Opportunities: Analyze assessment results to pinpoint specific areas where quality can be improved, developing actionable recommendations. Implementing Quality Improvement Initiatives: Lead and execute initiatives aimed at enhancing quality, including recommendations on process redesigns and promote best practice adoption. Monitoring Progress: Track the effectiveness of quality improvement initiatives through regular follow-up assessments and adjustments based on performance data. Share and forster for Development: Provide awareness to staff on quality improvement methodologies and tools to foster a culture of continuous improvement. Design Authority Decision-Making Authority: Serve as the final authority on servicing solutions, ensuring decisions comply with product terms and conditions while addressing client needs effectively. Policy Adherence: Review and ensure adherence to product terms and conditions in all servicing decisions, minimizing risk and maintaining compliance with internal policies. Cross-Department Collaboration: Work collaboratively with departments such as sales, compliance, and operations to align customer service strategies with organizational objectives and regulatory requirements. Customer Service Strategy Development: Contribute to the development and refinement of customer service strategies, ensuring they are effective, efficient, and compliant with applicable regulations. Performance Monitoring: together with the insight team report on the effectiveness of servicing solutions and strategies, making adjustments as necessary to improve customer satisfaction and operational efficiency. Your Profile Demonstrable commercial acumen and experience, mainly within a B2B environment Exemplary stakeholder management skills, dealing with and influencing senior executive level managers at a global level in a matrix organisation Evidence of strategic planning, analytical and execution skills with an ability to assess and communicate priorities and drive actions and delivery through others Excellent understanding of Financial services and the full regulatory environment Ability to quickly assimilate information from disparate topics/functions and connect together to bring business conclusions or highlight risks Skilled at bringing structure and rigour to ambiguous situations and leading teams (both direct and in-direct) to deliver Ability to challenge the status quo and apply a forward-thinking approach to deliver sustainable change Proven ability to collaborate across multi-disciplinary teams Ability to master multiple complex topics, make quick decisions and remain a clear thinker and communicator under pressure Successful experience in developing and retaining critical talent and building an effective team Ideally experience of managing and working in Risk/compliance or operational resilience Experience of operating at an executive level in a multinational, complex organisation Experience of building a team, leading and improving an organisation's capability High level of drive and motivation to ensure successful delivery of complex initiatives and support drive change across the business Experience preparing and presenting business reviews and strategic information at an executive level About AXA AXA Group is the world leader in insurance and asset management. We protect and advise our clients at every step in their lives, by offering products and services which satisfy their needs in the areas of insurance, personal protection, saving and asset management. AXA is the leading insurance brand worldwide, with over 100 million clients. We are transforming from payer to partner for our client, with a strong focus on risk prevention. Our mission: Empower people to live a better life. Our values: Customer First, Courage, Integrity and One AXA. About the Entity AXA Partners is an AXA transversal business unit offering a wide range of solutions in assistance services, travel insurance and credit protection. AXA Partners' role is also to implement innovative solutions emerging from the AXA Innovation unit. Combining passion with advanced expertise, we design and deliver worldwide solutions for partners and communities. We protect what matters, when it matters. What We Offer By joining AXA Partners, you will work in a responsible company, which offers a real culture of expertise & diversity. Our focus is on accelerating the development of everyone's skills, whilst offering attractive and competitive compensation and opportunities for professional development and growth. Additionally, at AXA, we work to make a real difference to people - when amazing things happen and when we create opportunities for a better life, the feeling of pride is extraordinary.
Customer Service Coordinator We are currently recruiting for a customer service coordinator at our Chester office. The customer service coordinator will provide support to the International Sales teams and Supply Chain as part of the end-to end forecast to order process. The customer service coordinator will also Process all customer orders and enquires within agreed lead times, and to the highest levels of customer service and accuracy. The ideal candidate will have minimum of 1 year experience in customer service or administration role, SAP and data entry experience. Location: Chester, UK About Sinclair Founded in 1971, Sinclair is a global medical aesthetics organisation, that delivers an extensive product range. With an in-house commercial infrastructure, including manufacturing and a network of distributors in leading global markets, our products are sold in 55 countries worldwide. This is a great time to join Sinclair as we continue to increase our product range and expand into new markets and territories. Our Vision Providing aesthetic excellence globally. Our Mission Driving the advancement of product quality and customer satisfaction, investing in innovation and people. Our Values Act with Integrity Be results driven Embrace your winning spirit Stay ahead of the game One team, one goal Key Responsibilities Accurately determining customer order requirements and entering these onto the ERP system Highlighting discrepancies and alterations to customer orders vs forecast Communicating with external customers to resolve queries and updating them on current orders Agreeing delivery dates and stocking orders according to expiry date and lead time requirements Liaising internally with other team members regarding orders and their status, resolving queries in a timely manner or escalating where necessary Provide weekly updates on MTD sales order status and expected orders for the month Manage and update company databases Deal with customer forecasts, stock and sell out. Issuing monthly files and querying changes, educating customers where needed Onboarding new customers, ensuring all shipping and documentation requirements are understood and recorded Working with the Regulatory and Commercial teams to plan launch dates and pack changes Providing document packs for Financial and Quality audits Support the wider team when needed Your Skills & Experience - Do You Have What it Takes? Essential: Minimum of 1 year experience in customer service or administration role. SAP Experience Previous experience of data entry. Strong communication skills, both written and verbal. Good organizational and prioritization skills. Ability to manage own workload and work to deadlines Desirable: Previous customer service experience in FMCG Previous experience of analyzing and interpreting data A bit about you - do you fit this description? Intermediate Excel skills. Self-motivation. Excellent interpersonal skills. Positive attitude with a willingness to adapt to business needs. Strong organizational skills with a focus on accuracy. What We Offer We have a real focus on developing our people, and by fostering an entrepreneurial culture, we encourage flexibility, accountability and autonomy. The company is full of opportunity for those who wish to grasp it. Our people thrive on engagement, development and a varied workload. You will often be included in projects that require you to collaborate cross-functionally. This is an exciting opportunity to join a successful company, with big ambitions for the future. If this sounds like you and you meet the requirements, please apply, we would love to hear from you. Please note if we receive a high volume of applications, we may close the role before the closing date noted. By making this application you give consent for personal information to be used in automated decision making processes relating to key job requirements which are stated in this ad. Sinclair does not accept speculative or unsolicited CVs from Recruitment Agencies. Any unsolicited CVs received will be treated as property of Sinclair and Terms & Conditions associated with the use of such CVs will be considered null and void.
May 23, 2025
Full time
Customer Service Coordinator We are currently recruiting for a customer service coordinator at our Chester office. The customer service coordinator will provide support to the International Sales teams and Supply Chain as part of the end-to end forecast to order process. The customer service coordinator will also Process all customer orders and enquires within agreed lead times, and to the highest levels of customer service and accuracy. The ideal candidate will have minimum of 1 year experience in customer service or administration role, SAP and data entry experience. Location: Chester, UK About Sinclair Founded in 1971, Sinclair is a global medical aesthetics organisation, that delivers an extensive product range. With an in-house commercial infrastructure, including manufacturing and a network of distributors in leading global markets, our products are sold in 55 countries worldwide. This is a great time to join Sinclair as we continue to increase our product range and expand into new markets and territories. Our Vision Providing aesthetic excellence globally. Our Mission Driving the advancement of product quality and customer satisfaction, investing in innovation and people. Our Values Act with Integrity Be results driven Embrace your winning spirit Stay ahead of the game One team, one goal Key Responsibilities Accurately determining customer order requirements and entering these onto the ERP system Highlighting discrepancies and alterations to customer orders vs forecast Communicating with external customers to resolve queries and updating them on current orders Agreeing delivery dates and stocking orders according to expiry date and lead time requirements Liaising internally with other team members regarding orders and their status, resolving queries in a timely manner or escalating where necessary Provide weekly updates on MTD sales order status and expected orders for the month Manage and update company databases Deal with customer forecasts, stock and sell out. Issuing monthly files and querying changes, educating customers where needed Onboarding new customers, ensuring all shipping and documentation requirements are understood and recorded Working with the Regulatory and Commercial teams to plan launch dates and pack changes Providing document packs for Financial and Quality audits Support the wider team when needed Your Skills & Experience - Do You Have What it Takes? Essential: Minimum of 1 year experience in customer service or administration role. SAP Experience Previous experience of data entry. Strong communication skills, both written and verbal. Good organizational and prioritization skills. Ability to manage own workload and work to deadlines Desirable: Previous customer service experience in FMCG Previous experience of analyzing and interpreting data A bit about you - do you fit this description? Intermediate Excel skills. Self-motivation. Excellent interpersonal skills. Positive attitude with a willingness to adapt to business needs. Strong organizational skills with a focus on accuracy. What We Offer We have a real focus on developing our people, and by fostering an entrepreneurial culture, we encourage flexibility, accountability and autonomy. The company is full of opportunity for those who wish to grasp it. Our people thrive on engagement, development and a varied workload. You will often be included in projects that require you to collaborate cross-functionally. This is an exciting opportunity to join a successful company, with big ambitions for the future. If this sounds like you and you meet the requirements, please apply, we would love to hear from you. Please note if we receive a high volume of applications, we may close the role before the closing date noted. By making this application you give consent for personal information to be used in automated decision making processes relating to key job requirements which are stated in this ad. Sinclair does not accept speculative or unsolicited CVs from Recruitment Agencies. Any unsolicited CVs received will be treated as property of Sinclair and Terms & Conditions associated with the use of such CVs will be considered null and void.
Our aim at Made Tech is to use human-centred technology to improve our society. We believe putting people at the heart of designing, building and delivering public services leads to better outcomes for everyone. About the role Lead Delivery Managers are accountable for successful project delivery in a complex environment. Working as part of a cross-functional delivery team, you will personify servant leadership, promoting a collaborative approach to ensure projects deliver the desired outcomes for users and customers. Depending on the size of the account you are working on, you may be the most senior line of project escalation - or you may work with a delivery principal as part of a wider programme. As the Lead Delivery Manager, you will define the delivery approach and team shape collectively. You will be able to support product managers with defining and delivering against a roadmap, in order to monitor whether the project is on track and facilitate conversations about backlog priority, scope and budget. Lead Delivery Managers contribute to Made Tech beyond the scope of delivery. This will include participating in and contributing to the Delivery community of practice (COP), managing the performance and development of a number of delivery managers and to also support recruitment activities. As a Lead Delivery Manager, you will also contribute to growing Made Tech's impact by growing your professional network, contribute to thought leadership, content and events and identify sales opportunities within the account you are working on. Key responsibilities Project Level Delivery Assurance Accountable for ensuring delivery success, including scope, budget and quality. Report to Heads of Delivery on a weekly basis the status of quality and risk. Manage team resourcing to balance successful client delivery, team happiness and Made Tech commercial objectives. Ensure compliance and accuracy of all critical business processes (time sheeting, invoicing, forecasting, delivery assurance reporting). Ensure commercial activities (Statements of Work, purchase order numbers, supplier contracts for partners, IR35 assessments for contractors, raising staffing demands). Hiring and Careers Support hiring activities including interviewing and outreach. Management of Senior Delivery Managers including performance, progression and satisfaction. Ensure regular feedback (constructive and/or appreciative) is shared with all individuals working on projects you are accountable for. Growing Made Tech's Impact Support bids, using your knowledge and experience to review and contribute to bids. Ensure your clients are motivated to bring repeat business and recommend our services to others. Identify opportunities for Made Tech to deliver value for the client beyond the current project. Build relationships with stakeholders within your project, and engage with other experts in the organisation for example at the client Community of Practice. Promote Made Tech and develop your personal reputation in the industry by producing thought leadership content, expanding your personal network and attending events. Community and Thought Leadership Share successes and failures with the Delivery Community to support the evolution of ways of working, techniques, and technologies across Made Tech. Contribute to a set of centralised resources and templates for potential reuse. Contribute to developing a thriving community of practice and shared identity. Skills, knowledge and expertise At this point, we hope you're feeling excited about Made Tech and the job opportunity. Even if you don't feel that you meet every single requirement, we still encourage you to apply. Get in touch with our talent team if you'd like an informal chat about the role and your suitability before applying. Skills people must have: Project commercial experience working with Statements of Work, Purchase Orders, Gross Profit Margin, Forecasting, Burndown. Be able to demonstrate accountability for managing commercial activities within deliveries. Experience of tracking deliverables defined within SOW's. Proven experience of prioritising and managing multiple goals across the delivery lifecycle. Be able to demonstrate fast remediation of performance issues. You must demonstrate experience of encouraging and mentoring people by supporting them towards successful promotions and becoming high performers. Experience of planning and implementing risk management activities including identification, assessment, mitigation assessment and reporting these back to stakeholders. Be able to demonstrate experience of designing and running workshops with client stakeholders, including post-workshop feedback. You must articulate the benefits and use cases of a wide variety of delivery approaches, methods and tools - for example Kanban, Scrum, Scaled Agile, Waterfall, XP and Design Sprints. You must be able to describe the fundamentals of best practices in other capabilities, including Security, DevOps, User Centred Design and Data Ethics. Security Clearance An increasing number of our customers are specifying a minimum of SC (security check) clearance in order to work on their projects. As a result, we're ideally looking for all successful candidates for this role to have eligibility. Eligibility for SC requires 5 years' UK residency and 5 year' employment history (or back to full-time education). Support in applying If you need this job description in another format, or other support in applying, please email . We believe we can use tech to make public services better. We also believe this can happen best when our own team represents the society that actually uses the services we work on. We're collectively continuing to grow a culture that is happy, healthy, safe and inspiring for people of all backgrounds and experiences, so we encourage people from underrepresented groups to apply for roles with us. When you apply, we'll put you in touch with a member of our talent team who can help with any needs or adjustments we may need to make to help with your application. Life at Made Tech We're committed to building a happy, inclusive and diverse workforce. You can get a sense of what it's like working here from our blog, where we talk about mental health, communities of practice and neurodiversity (as well as our client work and best practice). Like many organisations, we use Slack to foster a sense of community and connection. As well as special interest groups such as music, food and pets, we also have 10+ Slack channels dedicated to specific communities, allies, and identities as well as dedicated learning spaces called communities of practice (COPs). If you'd like to speak to someone from one of these groups about their experience as an employee, please do let a member of the Made Tech talent team know. Compensation advertised Please note, the salary we have advertised for this is the starting salary bracket and dependant on experience. We are always listening to our growing teams and evolving the benefits available to our people. As we scale, as do our benefits and we are scaling quickly. We've recently introduced a flexible benefit platform which includes a Smart Tech scheme, Cycle to work scheme, and an individual benefits allowance which you can invest in a Health care cash plan or Pension plan. We're also big on connection and have an optional social and wellbeing calendar of events for all employees to join should they choose to. Here are some of our most popular benefits listed below: Paid counselling - we offer paid counselling as well as financial and legal advice. Our hiring process is designed to be thorough, transparent, and supportive, guiding candidates through each step. The exact process may vary slightly depending on the role but these are the typical steps candidates can expect. We'll keep you updated throughout the process and provide helpful feedback at each stage. No matter the outcome, we make sure the feedback is useful and supportive, so you feel informed and can learn from the experience. Register your interest to be notified of any roles that come along that meet your criteria.
May 22, 2025
Full time
Our aim at Made Tech is to use human-centred technology to improve our society. We believe putting people at the heart of designing, building and delivering public services leads to better outcomes for everyone. About the role Lead Delivery Managers are accountable for successful project delivery in a complex environment. Working as part of a cross-functional delivery team, you will personify servant leadership, promoting a collaborative approach to ensure projects deliver the desired outcomes for users and customers. Depending on the size of the account you are working on, you may be the most senior line of project escalation - or you may work with a delivery principal as part of a wider programme. As the Lead Delivery Manager, you will define the delivery approach and team shape collectively. You will be able to support product managers with defining and delivering against a roadmap, in order to monitor whether the project is on track and facilitate conversations about backlog priority, scope and budget. Lead Delivery Managers contribute to Made Tech beyond the scope of delivery. This will include participating in and contributing to the Delivery community of practice (COP), managing the performance and development of a number of delivery managers and to also support recruitment activities. As a Lead Delivery Manager, you will also contribute to growing Made Tech's impact by growing your professional network, contribute to thought leadership, content and events and identify sales opportunities within the account you are working on. Key responsibilities Project Level Delivery Assurance Accountable for ensuring delivery success, including scope, budget and quality. Report to Heads of Delivery on a weekly basis the status of quality and risk. Manage team resourcing to balance successful client delivery, team happiness and Made Tech commercial objectives. Ensure compliance and accuracy of all critical business processes (time sheeting, invoicing, forecasting, delivery assurance reporting). Ensure commercial activities (Statements of Work, purchase order numbers, supplier contracts for partners, IR35 assessments for contractors, raising staffing demands). Hiring and Careers Support hiring activities including interviewing and outreach. Management of Senior Delivery Managers including performance, progression and satisfaction. Ensure regular feedback (constructive and/or appreciative) is shared with all individuals working on projects you are accountable for. Growing Made Tech's Impact Support bids, using your knowledge and experience to review and contribute to bids. Ensure your clients are motivated to bring repeat business and recommend our services to others. Identify opportunities for Made Tech to deliver value for the client beyond the current project. Build relationships with stakeholders within your project, and engage with other experts in the organisation for example at the client Community of Practice. Promote Made Tech and develop your personal reputation in the industry by producing thought leadership content, expanding your personal network and attending events. Community and Thought Leadership Share successes and failures with the Delivery Community to support the evolution of ways of working, techniques, and technologies across Made Tech. Contribute to a set of centralised resources and templates for potential reuse. Contribute to developing a thriving community of practice and shared identity. Skills, knowledge and expertise At this point, we hope you're feeling excited about Made Tech and the job opportunity. Even if you don't feel that you meet every single requirement, we still encourage you to apply. Get in touch with our talent team if you'd like an informal chat about the role and your suitability before applying. Skills people must have: Project commercial experience working with Statements of Work, Purchase Orders, Gross Profit Margin, Forecasting, Burndown. Be able to demonstrate accountability for managing commercial activities within deliveries. Experience of tracking deliverables defined within SOW's. Proven experience of prioritising and managing multiple goals across the delivery lifecycle. Be able to demonstrate fast remediation of performance issues. You must demonstrate experience of encouraging and mentoring people by supporting them towards successful promotions and becoming high performers. Experience of planning and implementing risk management activities including identification, assessment, mitigation assessment and reporting these back to stakeholders. Be able to demonstrate experience of designing and running workshops with client stakeholders, including post-workshop feedback. You must articulate the benefits and use cases of a wide variety of delivery approaches, methods and tools - for example Kanban, Scrum, Scaled Agile, Waterfall, XP and Design Sprints. You must be able to describe the fundamentals of best practices in other capabilities, including Security, DevOps, User Centred Design and Data Ethics. Security Clearance An increasing number of our customers are specifying a minimum of SC (security check) clearance in order to work on their projects. As a result, we're ideally looking for all successful candidates for this role to have eligibility. Eligibility for SC requires 5 years' UK residency and 5 year' employment history (or back to full-time education). Support in applying If you need this job description in another format, or other support in applying, please email . We believe we can use tech to make public services better. We also believe this can happen best when our own team represents the society that actually uses the services we work on. We're collectively continuing to grow a culture that is happy, healthy, safe and inspiring for people of all backgrounds and experiences, so we encourage people from underrepresented groups to apply for roles with us. When you apply, we'll put you in touch with a member of our talent team who can help with any needs or adjustments we may need to make to help with your application. Life at Made Tech We're committed to building a happy, inclusive and diverse workforce. You can get a sense of what it's like working here from our blog, where we talk about mental health, communities of practice and neurodiversity (as well as our client work and best practice). Like many organisations, we use Slack to foster a sense of community and connection. As well as special interest groups such as music, food and pets, we also have 10+ Slack channels dedicated to specific communities, allies, and identities as well as dedicated learning spaces called communities of practice (COPs). If you'd like to speak to someone from one of these groups about their experience as an employee, please do let a member of the Made Tech talent team know. Compensation advertised Please note, the salary we have advertised for this is the starting salary bracket and dependant on experience. We are always listening to our growing teams and evolving the benefits available to our people. As we scale, as do our benefits and we are scaling quickly. We've recently introduced a flexible benefit platform which includes a Smart Tech scheme, Cycle to work scheme, and an individual benefits allowance which you can invest in a Health care cash plan or Pension plan. We're also big on connection and have an optional social and wellbeing calendar of events for all employees to join should they choose to. Here are some of our most popular benefits listed below: Paid counselling - we offer paid counselling as well as financial and legal advice. Our hiring process is designed to be thorough, transparent, and supportive, guiding candidates through each step. The exact process may vary slightly depending on the role but these are the typical steps candidates can expect. We'll keep you updated throughout the process and provide helpful feedback at each stage. No matter the outcome, we make sure the feedback is useful and supportive, so you feel informed and can learn from the experience. Register your interest to be notified of any roles that come along that meet your criteria.
Location(s): RWE Supply & Trading GmbH To start as soon as possible, full time / part time, permanent Leverage your commercial and technical expertise in a dynamic role that empowers you to drive RWE's growth in the data centre market. You will create significant value by developing, negotiating, and structuring deals involving key assets such as land, connections, back up power, and cooling infrastructure, while engaging RWE's expertise in renewable PPAs. Your impact will be felt across our Commercial Asset Management (CAM) function, enhancing opportunities through the strategic integration of Generation, Trading, and Grid Business with our Market and Regulatory expertise. In the Asset Development UK team, your role will initially focus on advancing the data centre market, while you also contribute to other projects which facilitate the energy transition. Examples include the development of assets such as synchronous condensers providing essential stability services to the Grid, firm flexible gas assets, and leveraging RWE Generation assets through projects to connect with industrial/commercial counterparts. Your responsibilities You are responsible for the whole process from Idea Generation ('Scouting') up to Final Investment Decision ('FID'), including all disciplines (Commercial, Conceptual Design, Contractual, Legal, Permitting). You negotiate with external (e.g. customers) and internal stakeholders to build the contractual base for a value-adding proposal which may include new assets. You develop technical tailor-made concepts, liaising with internal and external technical experts. While your projects will be in the UK, you will be engaged with colleagues across Europe also working in this space. Take ownership of your projects as the Project Manager, ensuring progression to final investment decision. Your profile Educational Background: University degree in Physics, Mathematics, Engineering or alternatively Economics related degree, with experience in a technical environment. Project Management Expertise: Demonstrate strong project management skills with a proven track record of taking ownership of projects and "making things work". Interpersonal skills: Excellent interpersonal skills, thriving within a team setting and committed to transparency, collaboration, integrity, openness, adaptability, and trust. Strategic thinking: Experience in identifying opportunities, analysing requirements and developing commercial and technical solutions. Asset Development Experience: Being familiar with the complexities of asset development within the UK data centre market. Energy Market Experience: Proven experience in the UK energy market, particularly the power market, with the competence to leverage regulatory changes into business prospects. Technical Experience: Have knowledge of grid connection processes, land acquisition activities, permitting, and a good appreciation of power generation technology and associated infrastructure. Contract Negotiation Skills: Experience in negotiating external commercial contracts. Language Proficiency: Excellent command of English (negotiating level). What we value most is passion, willingness to learn and a determined and resilient work ethic. So, if you can't display all of the skills above we would still like to hear from you. Benefits you can rely on We want to ensure your time with us is fulfilling and rewarding. We offer a comprehensive package designed to support your well-being, personal and professional growth and work-life balance. Shape the Future of Energy: Be at the forefront of the energy transition and contribute to a sustainable future. Flexible & Empowering Work Environment: Join a multicultural team in a dynamic and rapidly growing business where your ideas are valued and collaboration is key. Continuous Growth & Development: We are committed to your professional development, providing opportunities to expand your skills, take on new challenges and advance your career within RWE. Compensation & Benefits: Receive a competitive salary and benefits package that reflects your value and contributions to the company's success. Apply with just a few clicks: ad code 89777 Any questions? Contact HR: Pia König, We look forward to meeting you. Of course, you can find us on LinkedIn, Instagram, Facebook, YouTube and Xing, too. We value diversity and therefore welcome all applications - regardless of gender, disability, nationality, ethnic and social origin, religion/belief, age, sexual orientation, and identity. RWE Supply & Trading is our connection to the world's energy markets. With headquarters in Essen, Germany, the tight-knit 2,000-strong team's drawn from over 70 countries, and operates Europe's largest and most advanced energy trading floor - trading a mix of electricity, gas, commodities and CO2 emission allowances. They commercially optimise our power plants' dispatch and take care of the renewables electricity sales, too. We are looking forward to your online application.
May 22, 2025
Full time
Location(s): RWE Supply & Trading GmbH To start as soon as possible, full time / part time, permanent Leverage your commercial and technical expertise in a dynamic role that empowers you to drive RWE's growth in the data centre market. You will create significant value by developing, negotiating, and structuring deals involving key assets such as land, connections, back up power, and cooling infrastructure, while engaging RWE's expertise in renewable PPAs. Your impact will be felt across our Commercial Asset Management (CAM) function, enhancing opportunities through the strategic integration of Generation, Trading, and Grid Business with our Market and Regulatory expertise. In the Asset Development UK team, your role will initially focus on advancing the data centre market, while you also contribute to other projects which facilitate the energy transition. Examples include the development of assets such as synchronous condensers providing essential stability services to the Grid, firm flexible gas assets, and leveraging RWE Generation assets through projects to connect with industrial/commercial counterparts. Your responsibilities You are responsible for the whole process from Idea Generation ('Scouting') up to Final Investment Decision ('FID'), including all disciplines (Commercial, Conceptual Design, Contractual, Legal, Permitting). You negotiate with external (e.g. customers) and internal stakeholders to build the contractual base for a value-adding proposal which may include new assets. You develop technical tailor-made concepts, liaising with internal and external technical experts. While your projects will be in the UK, you will be engaged with colleagues across Europe also working in this space. Take ownership of your projects as the Project Manager, ensuring progression to final investment decision. Your profile Educational Background: University degree in Physics, Mathematics, Engineering or alternatively Economics related degree, with experience in a technical environment. Project Management Expertise: Demonstrate strong project management skills with a proven track record of taking ownership of projects and "making things work". Interpersonal skills: Excellent interpersonal skills, thriving within a team setting and committed to transparency, collaboration, integrity, openness, adaptability, and trust. Strategic thinking: Experience in identifying opportunities, analysing requirements and developing commercial and technical solutions. Asset Development Experience: Being familiar with the complexities of asset development within the UK data centre market. Energy Market Experience: Proven experience in the UK energy market, particularly the power market, with the competence to leverage regulatory changes into business prospects. Technical Experience: Have knowledge of grid connection processes, land acquisition activities, permitting, and a good appreciation of power generation technology and associated infrastructure. Contract Negotiation Skills: Experience in negotiating external commercial contracts. Language Proficiency: Excellent command of English (negotiating level). What we value most is passion, willingness to learn and a determined and resilient work ethic. So, if you can't display all of the skills above we would still like to hear from you. Benefits you can rely on We want to ensure your time with us is fulfilling and rewarding. We offer a comprehensive package designed to support your well-being, personal and professional growth and work-life balance. Shape the Future of Energy: Be at the forefront of the energy transition and contribute to a sustainable future. Flexible & Empowering Work Environment: Join a multicultural team in a dynamic and rapidly growing business where your ideas are valued and collaboration is key. Continuous Growth & Development: We are committed to your professional development, providing opportunities to expand your skills, take on new challenges and advance your career within RWE. Compensation & Benefits: Receive a competitive salary and benefits package that reflects your value and contributions to the company's success. Apply with just a few clicks: ad code 89777 Any questions? Contact HR: Pia König, We look forward to meeting you. Of course, you can find us on LinkedIn, Instagram, Facebook, YouTube and Xing, too. We value diversity and therefore welcome all applications - regardless of gender, disability, nationality, ethnic and social origin, religion/belief, age, sexual orientation, and identity. RWE Supply & Trading is our connection to the world's energy markets. With headquarters in Essen, Germany, the tight-knit 2,000-strong team's drawn from over 70 countries, and operates Europe's largest and most advanced energy trading floor - trading a mix of electricity, gas, commodities and CO2 emission allowances. They commercially optimise our power plants' dispatch and take care of the renewables electricity sales, too. We are looking forward to your online application.
Porsche Retail Group (PRG) have an excellent opportunity for a Sales Executive to work for one of the world s most iconic brands and join Porsche Centre Hatfield. To apply for this role of Sales Executive you must have: 1+ years Sales Experience Experience working in an automotive dealership, ideally luxury Full Driver s License for 2yrs aged 21 or above (insurance purposes) Role: As a Sales Executive, you ll be responsible for understanding our customer s individual needs, providing tailored solutions, to ensure they choose the correct new or pre-owned Porsche vehicle for their lifestyle. You ll provide our customers with professional advice and high-quality customer service to support them with their enquiries and ordering processes and build long-lasting relationships. From financing to contracts, you ll aim for total customer satisfaction throughout the process, achieving sales targets and contributing to the overall success of the Centre. Responsibilities: Provide information to customers and potential customers about our vehicles, features, and financing options Conduct product demonstrations and test drives Guide customers through the sales process from initial contact to handover Negotiate prices and terms of sale to ensure Centre targets are met Identify and pursue new sales leads through networking, referrals, and database mining Ensure the Centre database is kept up to date and accurate for existing and potential customers Maintain contact with customers post-sale to ensure satisfaction and encourage life long ownership Stay updated on the latest automotive trends, models, and technologies Participate in training sessions to improve sales techniques and product knowledge Minimum Qualifications: Be over 21 and held a full Drivers Licence for a minimum of two years (for insurance purposes) Sales experience within a luxury retailer brand Excellent communication skills Ability to close deals and influence customers Desirable Qualifications: Proven ability to provide excellent customer service Desire to learn and grow with the company A keen interest in the motor industry, keeping up to date with industry trends, competitors, and market opportunities Desire for a successful sales career Porsche Retail Group are committed to promoting a culture that champions diversity and equal opportunities. PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture. In return, we offer: OTE of £70,000 in the first year, with a basic salary of £29,400. Guaranteed Bonus payments for the first 6 months of your employment VW Group tax efficient company vehicle Option of a second VW Group Vehicle at a preferential leasing rate 33 days holiday per year, with extra for long service Fixed hours each week - no Sunday working. 5 days per week, Monday to Saturday. Dedicated mental health champions Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products Life Assurance DC Pension Scheme Employee Assistance Program - support and advice on issues impacting your wellbeing Five full sets of branded uniform Centre: Porsche Centre Hatfield, perfectly situated by the busy Hatfield Business Park and just a quick drive from The Galleria shopping Centre and Oldings Corner Retail Park. Enjoy free on-site parking, while taking advantage of our newly refurbished communal space, complete with a pool table, darts board, and TV. Company Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East. Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. Our centres feature state-of-the-art facilities and highly trained staff to ensure that the purchasing, servicing, and ownership experience of Porsche customers are of the highest quality. How to apply Please note that eRecruitSmart is advertising the role of Sales Executive on behalf of Porsche Retail Group. Your CV will be sent to the Hiring Manager who is responsible for the vacancy that you have applied for. Please only apply if you consent to these terms. You must reside in and have the eligibility to work in the UK. Please note, only suitable applicants will be contacted. If your address and contact details are not on your CV, you will not be considered.
May 22, 2025
Full time
Porsche Retail Group (PRG) have an excellent opportunity for a Sales Executive to work for one of the world s most iconic brands and join Porsche Centre Hatfield. To apply for this role of Sales Executive you must have: 1+ years Sales Experience Experience working in an automotive dealership, ideally luxury Full Driver s License for 2yrs aged 21 or above (insurance purposes) Role: As a Sales Executive, you ll be responsible for understanding our customer s individual needs, providing tailored solutions, to ensure they choose the correct new or pre-owned Porsche vehicle for their lifestyle. You ll provide our customers with professional advice and high-quality customer service to support them with their enquiries and ordering processes and build long-lasting relationships. From financing to contracts, you ll aim for total customer satisfaction throughout the process, achieving sales targets and contributing to the overall success of the Centre. Responsibilities: Provide information to customers and potential customers about our vehicles, features, and financing options Conduct product demonstrations and test drives Guide customers through the sales process from initial contact to handover Negotiate prices and terms of sale to ensure Centre targets are met Identify and pursue new sales leads through networking, referrals, and database mining Ensure the Centre database is kept up to date and accurate for existing and potential customers Maintain contact with customers post-sale to ensure satisfaction and encourage life long ownership Stay updated on the latest automotive trends, models, and technologies Participate in training sessions to improve sales techniques and product knowledge Minimum Qualifications: Be over 21 and held a full Drivers Licence for a minimum of two years (for insurance purposes) Sales experience within a luxury retailer brand Excellent communication skills Ability to close deals and influence customers Desirable Qualifications: Proven ability to provide excellent customer service Desire to learn and grow with the company A keen interest in the motor industry, keeping up to date with industry trends, competitors, and market opportunities Desire for a successful sales career Porsche Retail Group are committed to promoting a culture that champions diversity and equal opportunities. PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture. In return, we offer: OTE of £70,000 in the first year, with a basic salary of £29,400. Guaranteed Bonus payments for the first 6 months of your employment VW Group tax efficient company vehicle Option of a second VW Group Vehicle at a preferential leasing rate 33 days holiday per year, with extra for long service Fixed hours each week - no Sunday working. 5 days per week, Monday to Saturday. Dedicated mental health champions Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products Life Assurance DC Pension Scheme Employee Assistance Program - support and advice on issues impacting your wellbeing Five full sets of branded uniform Centre: Porsche Centre Hatfield, perfectly situated by the busy Hatfield Business Park and just a quick drive from The Galleria shopping Centre and Oldings Corner Retail Park. Enjoy free on-site parking, while taking advantage of our newly refurbished communal space, complete with a pool table, darts board, and TV. Company Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East. Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. Our centres feature state-of-the-art facilities and highly trained staff to ensure that the purchasing, servicing, and ownership experience of Porsche customers are of the highest quality. How to apply Please note that eRecruitSmart is advertising the role of Sales Executive on behalf of Porsche Retail Group. Your CV will be sent to the Hiring Manager who is responsible for the vacancy that you have applied for. Please only apply if you consent to these terms. You must reside in and have the eligibility to work in the UK. Please note, only suitable applicants will be contacted. If your address and contact details are not on your CV, you will not be considered.
Brayleys are a multi-franchise vehicle dealership network representing Honda, Hyundai, Nissan, Honda Motorcycles, Mazda, Kia, Renault, Suzuki, and Dacia, with branches across London, The Thames Valley, The Home Counties, The West Midlands, and Greater Manchester. Our professional sales and service teams strive to deliver the best possible service in the purchase and maintenance of new and used cars, aiming for complete customer satisfaction. Since its establishment in 2003, Brayleys has evolved from a single-location dealership into a well-regarded automotive group within the UK market. This growth has been driven by a strong commitment to customer service, operational excellence, and a business culture rooted in professionalism, transparency, and long-term value creation. Brayleys is now part of the AW Rosamani Group, a Dubai-based family conglomerate, following their recent strategic investment as a major stakeholder. Founded in 1954, the Rostamani family has grown from a modest business venture into a multi-billion-dollar global enterprise. Their commitment to delivering exceptional products and services has been the cornerstone of their success. With extensive experience and a strong presence in the automotive sector, the Rostamani Group is an ideal partner to support Brayleys' continued growth and future success. We have exciting growth opportunities ahead, including expanding our existing network, investing in staff development, and exploring new brand opportunities. This drive and vision reinforce our passion and determination to offer our valued customers the widest choice, highest quality cars, and the best customer service. Our customers are at the heart of everything we do. "It's our policy to treat every visitor to Brayleys as a welcomed guest in our home Every day. Every time. No exceptions." Job Description The Role Reporting to the Group Fleet Performance Manager, the Local Business Development Manager will proactively seek new corporate vehicle sales opportunities, network, and quickly build new prospects. You will thrive on the challenges of B2B sales and be motivated by achieving sales targets. You will have demonstrable experience managing multiple tasks in a fast-paced environment. You should be personable, possess exceptional interpersonal and presentation skills, and be comfortable working with key stakeholders at various levels. You are a self-starter with entrepreneurial flair and must be flexible to travel frequently across the UK, including on-site visits at our Business Centres and customer visits. This role offers an opportunity to showcase your sales skills and provides avenues for career growth through industry-leading training and development programs. You will thrive in an environment that values your passion for cars and customer-centric attitude, making a real impact in a Top AM 100 automotive group. Key responsibilities include: Upholding Brayleys' core values at all times. Contributing to a high-performing, collaborative culture with energy, enthusiasm, and drive. Nurturing opportunities and building meaningful relationships with internal and external stakeholders. Ensuring 100% compliance with OEM standards. Understanding UK competition, market characteristics, and product/service costs. Ensuring vehicles and services are supplied in accordance with legal, contractual, manufacturer, and customer specifications and timelines, liaising with the Group Corporate Progressor. Maintaining accurate transaction records in CA and ensuring ITC compliance. Collaborating with departments like Aftersales, Marketing, Used Cars, and Accounts to improve efficiency. Planning and executing prospecting, direct marketing, and sales activities to promote the brand and develop sales to local business customers and contract hire opportunities. Developing and implementing a structured sales plan to meet site activity and sales targets. Overseeing corporate processes at the site to ensure OEM audit compliance. Coaching retail sales teams to deliver excellent service to business customers, using corporate quoting systems and processes. Maintaining CRM databases to generate reports on activity, contacts, communications, sales progress, and opportunities. Owning sales objectives and coaching teams to achieve targets. Working with the Group Fleet Performance Manager on performance reporting and forecasting. What We Look For: A-Level or equivalent qualification in Business Studies. Bachelor's degree in marketing, business, management, or a relevant field is preferred but not essential. Proven track record in SME/National Corporate Sales. If this sounds like you, please submit your application today for this exciting opportunity.
May 22, 2025
Full time
Brayleys are a multi-franchise vehicle dealership network representing Honda, Hyundai, Nissan, Honda Motorcycles, Mazda, Kia, Renault, Suzuki, and Dacia, with branches across London, The Thames Valley, The Home Counties, The West Midlands, and Greater Manchester. Our professional sales and service teams strive to deliver the best possible service in the purchase and maintenance of new and used cars, aiming for complete customer satisfaction. Since its establishment in 2003, Brayleys has evolved from a single-location dealership into a well-regarded automotive group within the UK market. This growth has been driven by a strong commitment to customer service, operational excellence, and a business culture rooted in professionalism, transparency, and long-term value creation. Brayleys is now part of the AW Rosamani Group, a Dubai-based family conglomerate, following their recent strategic investment as a major stakeholder. Founded in 1954, the Rostamani family has grown from a modest business venture into a multi-billion-dollar global enterprise. Their commitment to delivering exceptional products and services has been the cornerstone of their success. With extensive experience and a strong presence in the automotive sector, the Rostamani Group is an ideal partner to support Brayleys' continued growth and future success. We have exciting growth opportunities ahead, including expanding our existing network, investing in staff development, and exploring new brand opportunities. This drive and vision reinforce our passion and determination to offer our valued customers the widest choice, highest quality cars, and the best customer service. Our customers are at the heart of everything we do. "It's our policy to treat every visitor to Brayleys as a welcomed guest in our home Every day. Every time. No exceptions." Job Description The Role Reporting to the Group Fleet Performance Manager, the Local Business Development Manager will proactively seek new corporate vehicle sales opportunities, network, and quickly build new prospects. You will thrive on the challenges of B2B sales and be motivated by achieving sales targets. You will have demonstrable experience managing multiple tasks in a fast-paced environment. You should be personable, possess exceptional interpersonal and presentation skills, and be comfortable working with key stakeholders at various levels. You are a self-starter with entrepreneurial flair and must be flexible to travel frequently across the UK, including on-site visits at our Business Centres and customer visits. This role offers an opportunity to showcase your sales skills and provides avenues for career growth through industry-leading training and development programs. You will thrive in an environment that values your passion for cars and customer-centric attitude, making a real impact in a Top AM 100 automotive group. Key responsibilities include: Upholding Brayleys' core values at all times. Contributing to a high-performing, collaborative culture with energy, enthusiasm, and drive. Nurturing opportunities and building meaningful relationships with internal and external stakeholders. Ensuring 100% compliance with OEM standards. Understanding UK competition, market characteristics, and product/service costs. Ensuring vehicles and services are supplied in accordance with legal, contractual, manufacturer, and customer specifications and timelines, liaising with the Group Corporate Progressor. Maintaining accurate transaction records in CA and ensuring ITC compliance. Collaborating with departments like Aftersales, Marketing, Used Cars, and Accounts to improve efficiency. Planning and executing prospecting, direct marketing, and sales activities to promote the brand and develop sales to local business customers and contract hire opportunities. Developing and implementing a structured sales plan to meet site activity and sales targets. Overseeing corporate processes at the site to ensure OEM audit compliance. Coaching retail sales teams to deliver excellent service to business customers, using corporate quoting systems and processes. Maintaining CRM databases to generate reports on activity, contacts, communications, sales progress, and opportunities. Owning sales objectives and coaching teams to achieve targets. Working with the Group Fleet Performance Manager on performance reporting and forecasting. What We Look For: A-Level or equivalent qualification in Business Studies. Bachelor's degree in marketing, business, management, or a relevant field is preferred but not essential. Proven track record in SME/National Corporate Sales. If this sounds like you, please submit your application today for this exciting opportunity.
We're looking for a dynamic Customer Success Manager to join us. Salary:£40,000 - £55,000 Reporting to:Shane Foley, Head of Growth & Partnerships Location:F lexible, hybrid, in our Old Street, London office at least 2 days a week About us We are a growing scale-up, with a presence in most major UK cities and a growing international presence. We empower cities by providing local authorities and transport organisations with the detailed, highly accurate, data-driven insights they need to make informed decisions to support their sustainability goals. Having won industry and national awards every year since our founding, we bring the latest academic research into practical, real-world environments, making data-driven change happen faster than anyone else. You can read more about our values and what it's like to work at VivaCity . About the role A Customer Success Manager's (CSM) mission is to ensure clients achieve their desired outcome (and more) with our product. This will entail coordination across a number of other teams, being a primary point of contact for day-to-day (non-commercial) queries, while also resolving a number of the questions directly. The outcome of this role is to increase client satisfaction, engagement, and ultimately sales and growth within an existing customer base. As a CSM, you know the product and what it can do, inside out. You are an expert resource in the scoping of new projects, understanding what data is needed and advising on how we get there together. Key priorities for this role include: Tactical, reactive response to client queriesOwning client deliverables Regular contact with clients Finding new ways to add value for clients Being the voice of the client for internal stakeholders The CSM will work directly with our existing Technical Account Manager (TAM) who currently manages customer satisfaction for our enterprise accounts, where the CSM will learn from and replicate these tasks, skills and scope to adapt to a larger group of small to mid-market accounts. Key Requirements: Minimum of 2 year's experience in a client facing role working with technical projects and data Excellent team working skills and the ability to work with a diverse range of people. A sociable nature, able to build relationships quickly with prospects. The ability to manage different priorities simultaneously, with excellent time and task management based on urgency Experience managing and planning for renewals Desired: Passion for Active Travel, Urban Planning and Mobility Experience in the transport industry, understanding the various problems cities and authorities are trying to solve Experience working with and/or managing public sector accounts Experience with Pipedrive and/or other CRM platforms Experience with a Customer Success platform or familiarity with Health Scoring, Impact Plans, etc A good understanding of core Customer Success practices and how they related to customer growth Who you are: You have a positive, result-driven attitude, with the ability and desire to grow partnerships with internal and external stakeholders. You are detail oriented; you take pride and ownership of making a single source of truth for client and project details. You are a technically minded individual with a desire to match up our technology with a problem that our customers are trying to solve You are familiar with APIs and data insights able to explain to both technical and non-technical audiences You can grasp different use cases and identify both the ways our technology applies to them and turn that into an action plan You're process driven: this role requires multiple touchpoints across multiple accounts and needs solid processes and systems in place to deliver to a high quality You are able to present to different stakeholders on a range of issues, from specific product features, to more strategic topics You have a commercial mindset; identifying opportunities for the business and client to grow together What we offer: 25 days of holiday Flexible working hours and work from home Up to 30 days per year work from abroad Up to 3 flexible bank holiday days 3% employer pension contribution £200 total working from home budget Enhanced parental leave Up to 3 'childcare' or 'dependant' days per year Mental health support through Spill Discounted gym memberships through GymFlex £50 per person per quarter team social budget Additional entertainment budget and company parties Office food and drinks Optional Bupa healthcare and dental care through salary deduction Eye care vouchers Seasonal Flu jabs Cycle to work scheme Payroll giving through salary sacrifice We know that diverse ideas and perspectives drive innovation and make us better. We are creating an environment where everyone, from any background, can do their best work. We're an equal opportunities employer and all applications will receive consideration for employment without regard to ethnicity, religion, gender, gender identity or expression, sexual orientation, nationality, disability, age, or social background. If you need any reasonable accommodations to help you perform at your best during the application process, please let us know We offer flexible working policies and a benefits package that includes a personal development budget, cycle to work scheme, and regular, varied events. This is an exciting opportunity to take an active part in shaping the future of an energetic company dedicated to revolutionising the way our cities work. You don't need to have done all of these things before, but to excel in this role you will need to be keen to learn and comfortable working in a dynamic, fast paced environment. If you're close to what we're looking for, please consider applying. Experience comes in many forms, skills are transferable and passion goes a long way.
May 22, 2025
Full time
We're looking for a dynamic Customer Success Manager to join us. Salary:£40,000 - £55,000 Reporting to:Shane Foley, Head of Growth & Partnerships Location:F lexible, hybrid, in our Old Street, London office at least 2 days a week About us We are a growing scale-up, with a presence in most major UK cities and a growing international presence. We empower cities by providing local authorities and transport organisations with the detailed, highly accurate, data-driven insights they need to make informed decisions to support their sustainability goals. Having won industry and national awards every year since our founding, we bring the latest academic research into practical, real-world environments, making data-driven change happen faster than anyone else. You can read more about our values and what it's like to work at VivaCity . About the role A Customer Success Manager's (CSM) mission is to ensure clients achieve their desired outcome (and more) with our product. This will entail coordination across a number of other teams, being a primary point of contact for day-to-day (non-commercial) queries, while also resolving a number of the questions directly. The outcome of this role is to increase client satisfaction, engagement, and ultimately sales and growth within an existing customer base. As a CSM, you know the product and what it can do, inside out. You are an expert resource in the scoping of new projects, understanding what data is needed and advising on how we get there together. Key priorities for this role include: Tactical, reactive response to client queriesOwning client deliverables Regular contact with clients Finding new ways to add value for clients Being the voice of the client for internal stakeholders The CSM will work directly with our existing Technical Account Manager (TAM) who currently manages customer satisfaction for our enterprise accounts, where the CSM will learn from and replicate these tasks, skills and scope to adapt to a larger group of small to mid-market accounts. Key Requirements: Minimum of 2 year's experience in a client facing role working with technical projects and data Excellent team working skills and the ability to work with a diverse range of people. A sociable nature, able to build relationships quickly with prospects. The ability to manage different priorities simultaneously, with excellent time and task management based on urgency Experience managing and planning for renewals Desired: Passion for Active Travel, Urban Planning and Mobility Experience in the transport industry, understanding the various problems cities and authorities are trying to solve Experience working with and/or managing public sector accounts Experience with Pipedrive and/or other CRM platforms Experience with a Customer Success platform or familiarity with Health Scoring, Impact Plans, etc A good understanding of core Customer Success practices and how they related to customer growth Who you are: You have a positive, result-driven attitude, with the ability and desire to grow partnerships with internal and external stakeholders. You are detail oriented; you take pride and ownership of making a single source of truth for client and project details. You are a technically minded individual with a desire to match up our technology with a problem that our customers are trying to solve You are familiar with APIs and data insights able to explain to both technical and non-technical audiences You can grasp different use cases and identify both the ways our technology applies to them and turn that into an action plan You're process driven: this role requires multiple touchpoints across multiple accounts and needs solid processes and systems in place to deliver to a high quality You are able to present to different stakeholders on a range of issues, from specific product features, to more strategic topics You have a commercial mindset; identifying opportunities for the business and client to grow together What we offer: 25 days of holiday Flexible working hours and work from home Up to 30 days per year work from abroad Up to 3 flexible bank holiday days 3% employer pension contribution £200 total working from home budget Enhanced parental leave Up to 3 'childcare' or 'dependant' days per year Mental health support through Spill Discounted gym memberships through GymFlex £50 per person per quarter team social budget Additional entertainment budget and company parties Office food and drinks Optional Bupa healthcare and dental care through salary deduction Eye care vouchers Seasonal Flu jabs Cycle to work scheme Payroll giving through salary sacrifice We know that diverse ideas and perspectives drive innovation and make us better. We are creating an environment where everyone, from any background, can do their best work. We're an equal opportunities employer and all applications will receive consideration for employment without regard to ethnicity, religion, gender, gender identity or expression, sexual orientation, nationality, disability, age, or social background. If you need any reasonable accommodations to help you perform at your best during the application process, please let us know We offer flexible working policies and a benefits package that includes a personal development budget, cycle to work scheme, and regular, varied events. This is an exciting opportunity to take an active part in shaping the future of an energetic company dedicated to revolutionising the way our cities work. You don't need to have done all of these things before, but to excel in this role you will need to be keen to learn and comfortable working in a dynamic, fast paced environment. If you're close to what we're looking for, please consider applying. Experience comes in many forms, skills are transferable and passion goes a long way.
Novata is a public benefit corporation founded by a unique consortium of leading foundations and private-sector organizations, including the Ford Foundation, the Omidyar Network, S&P Global, and Hamilton Lane. Our mission is to empower the private markets to build a more inclusive and sustainable form of capitalism. We do this by providing best-in-class technology and tools to help clients collect, analyze, benchmark, and report ESG (Environmental, Social, Governance) data. With a diverse, experienced, and mission-driven team, we are building a company that values both performance and purpose. Job Summary We're seeking a proactive and detail-oriented Customer Success Associate to support our growing customer base in EMEA. This is an ideal opportunity for someone who is passionate about delivering excellent customer experiences and contributing to a mission-driven organization. As part of the Customer Success team, you will assist in onboarding, support, and engagement efforts to ensure our customers are set up for success and feel supported at every step. You'll report to the Head of Customer Success and collaborate closely with other internal teams including Product, Sales, and Engineering. What You'll Be Doing Support the onboarding process for new customers, ensuring they are set up correctly and have a smooth introduction to the Novata platform. Serve as a first point of contact for customer inquiries, triaging and resolving basic support issues or escalating where necessary. Assist in preparing customer-facing materials, such as training documentation, engagement emails, and support articles. Monitor customer activity and platform usage to identify opportunities for increased engagement or flag early warning signs. Help maintain customer health records and update CRM systems (e.g., Salesforce) with relevant data and interactions. Schedule and help facilitate customer meetings, webinars, and product walkthroughs. Gather customer feedback and relay insights to the Product and Engineering teams to support continuous improvement. Contribute to the development of scalable processes and resources that enhance customer success delivery. Address and resolve client issues promptly, escalating when necessary to ensure a high level of service delivery. About You 2-3 years of experience in a client-facing role, ideally in a SaaS, Sustainability, ESG, or tech-related environment. Experience revenue generation through expansion or renewals. Highly organized and detail-oriented, with strong follow-through and problem-solving skills. Strong written and verbal communication skills. Curious and eager to learn - comfortable working in a fast-paced, evolving environment. Empathetic and customer-focused - you care about helping people succeed. A strong team player who thrives in cross-functional collaboration. Passion for ESG, sustainability, and purpose-driven work is a bonus. This role is based in London, with hybrid working arrangements (2 days in office). Applicants must be located in and eligible to work in the UK. Unfortunately, we are unable to support visa applications or relocation at this time. Competitive salary reviewed annually to account for market shifts Equity in the company (stock options) Robust leave policies (PTO, parental leave, VTO) Flexible work environment with two days working from the London Office Why Join Us? Novata is a mission-first company built to enable the private markets to drive more impact. We are at the unique intersection of ESG, the private markets, and mission driven impact. We are well-funded, have a top tier executive leadership team. We have a highly aggressive growth plan to establish ourselves as the industry leader of ESG with immediate plans for product and international expansion. Members of our leadership team have been globally recognized for their success as leaders of large public companies, founders of successful startups, leaders of established ESG organizations, and builders of robust tech platforms. We are passionate, highly motivated, and experienced individuals who embrace our diverse backgrounds. Together, we will become the platform of choice and a catalyst for a change in the way business is done.
May 22, 2025
Full time
Novata is a public benefit corporation founded by a unique consortium of leading foundations and private-sector organizations, including the Ford Foundation, the Omidyar Network, S&P Global, and Hamilton Lane. Our mission is to empower the private markets to build a more inclusive and sustainable form of capitalism. We do this by providing best-in-class technology and tools to help clients collect, analyze, benchmark, and report ESG (Environmental, Social, Governance) data. With a diverse, experienced, and mission-driven team, we are building a company that values both performance and purpose. Job Summary We're seeking a proactive and detail-oriented Customer Success Associate to support our growing customer base in EMEA. This is an ideal opportunity for someone who is passionate about delivering excellent customer experiences and contributing to a mission-driven organization. As part of the Customer Success team, you will assist in onboarding, support, and engagement efforts to ensure our customers are set up for success and feel supported at every step. You'll report to the Head of Customer Success and collaborate closely with other internal teams including Product, Sales, and Engineering. What You'll Be Doing Support the onboarding process for new customers, ensuring they are set up correctly and have a smooth introduction to the Novata platform. Serve as a first point of contact for customer inquiries, triaging and resolving basic support issues or escalating where necessary. Assist in preparing customer-facing materials, such as training documentation, engagement emails, and support articles. Monitor customer activity and platform usage to identify opportunities for increased engagement or flag early warning signs. Help maintain customer health records and update CRM systems (e.g., Salesforce) with relevant data and interactions. Schedule and help facilitate customer meetings, webinars, and product walkthroughs. Gather customer feedback and relay insights to the Product and Engineering teams to support continuous improvement. Contribute to the development of scalable processes and resources that enhance customer success delivery. Address and resolve client issues promptly, escalating when necessary to ensure a high level of service delivery. About You 2-3 years of experience in a client-facing role, ideally in a SaaS, Sustainability, ESG, or tech-related environment. Experience revenue generation through expansion or renewals. Highly organized and detail-oriented, with strong follow-through and problem-solving skills. Strong written and verbal communication skills. Curious and eager to learn - comfortable working in a fast-paced, evolving environment. Empathetic and customer-focused - you care about helping people succeed. A strong team player who thrives in cross-functional collaboration. Passion for ESG, sustainability, and purpose-driven work is a bonus. This role is based in London, with hybrid working arrangements (2 days in office). Applicants must be located in and eligible to work in the UK. Unfortunately, we are unable to support visa applications or relocation at this time. Competitive salary reviewed annually to account for market shifts Equity in the company (stock options) Robust leave policies (PTO, parental leave, VTO) Flexible work environment with two days working from the London Office Why Join Us? Novata is a mission-first company built to enable the private markets to drive more impact. We are at the unique intersection of ESG, the private markets, and mission driven impact. We are well-funded, have a top tier executive leadership team. We have a highly aggressive growth plan to establish ourselves as the industry leader of ESG with immediate plans for product and international expansion. Members of our leadership team have been globally recognized for their success as leaders of large public companies, founders of successful startups, leaders of established ESG organizations, and builders of robust tech platforms. We are passionate, highly motivated, and experienced individuals who embrace our diverse backgrounds. Together, we will become the platform of choice and a catalyst for a change in the way business is done.
ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $320 billion of real estate in 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of more than $79 billion of assets under management, including over $36 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit . JOB DESCRIPTION SUMMARY As a Night Team Leader at Chapter London Bridge, you will play a vital role in delivering a safe, secure, and exceptional living experience for our residents during overnight hours. Leading by example and upholding our core values, you will manage the front-of-house operations, supervise onsite security routines, provide outstanding customer service, and support with basic maintenance and emergency responses. JOB DESCRIPTION Key Role Responsibilities Acts as a role model at all times by demonstrating the core values leads overnight shifts. Provides reception, administration, and exceptional customer service and safety support (including key management and handling lockouts). Supervises the routines of the onsite security teams ,including overseeing surveillance and regular patrols, identification and resolution of safety hazards or risks and handling of complaints (including noise and prohibited substance use) where required. Inducts new security team members in the required company policies and procedures. Ensures all relevant Company policies and procedures are actioned effectively, for example, guest procedures and out-of-hours check-in and check-out. Responds to booking enquiries and undertakes sales conversations with potential new customers, or ensures handover enables next-day follow-up to ensure full occupancy of the community. Supports the smooth running of social events and activities, encouraging engagement and assisting the team in retaining residents. Prepares and delivers timely communication between day and night teams, ensuring all resident issues are handed over effectively. Provides a decisive and effective response to customer complaints requiring action in a timely manner, assisting in and resolving customer disputes and escalating where necessary, with appropriate support and guidance. Manages common amenity areas, ensuring that the property is presented to an exceptional standard by undertaking or delegating minor cleaning around the grounds and inside buildings, including litter picks and spills General administration duties. Minor maintenance issues - and the effective reporting of all tenant faults if unable to deal with the fault there and then. Investigating maintenance problems and finding solutions where possible, to include:Managing basic lock and key issues e.g. reprogramming and resetting keys o Investigating basic heating and radiator problems o Investigating power supply problems at a basic level. Fixing leaks through isolating the water supply. This job description is not exhaustive; roles are expected to evolve and change over time as the business grows and develops, within the original remit. Ensures a safe and secure environment at all times, responding to and attending safety and basic maintenance-related calls. Responsible for your own health and safety and that of all colleagues. Reporting in the handover/security handover book all issues encountered during the night. Handles any issues or incidents with the appropriate level of involvement from the emergency services and ensuring that all procedures are followed. Maintains the incident log, ensuring the Community Manager is informed of all incidents, and reporting any trends and repeat behaviors when necessary Maintains positive community relationships e.g. neighbors, local communities, police community officers, Fire and Rescue Service and local authorities. Maintains an awareness of Health and Safety, Data Protection and compliance, and ensures adherence at all times. Conducts and logs room and communal area inspections as required. Demonstrates a flexible approach to work and a willingness to undertake all reasonable duties as requested. Key Relationships Community Managers and Community Teams. Regional Operations Managers. Corporate Support Teams including HR, Finance, Systems, Sales & Marketing, Health & Safety & Capital Projects. Knowledge & Qualifications Good level of general education Proficient in the use of Microsoft Office packages, including Word, Excel and Outlook. A knowledge and understanding of UK Health and Safety policies, preferably with some form of recognised training i.e. IOSH or NEBOSH Experience & Skills Essential Excellent customer service skills and significant experience in a similar accommodation/hospitality/leisure or reservations/membership environment Self-starter with the ability to self-motivate. A strong team player but capable of working autonomously and taking ownership. Evidence of organisational skills with the ability to multitask and prioritise whilst maintaining a high level of accuracy and attention to detail. Fluent English verbal and written communication skills. Numerical skills are necessary to complete the above activities. Self and culturally aware and able to adapt relationship-building, communication and negotiation skills to suit the audience. Flexible approach to working in a fast-paced environment and adaptable to thrive in a changing environment. Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others.
May 21, 2025
Full time
ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $320 billion of real estate in 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of more than $79 billion of assets under management, including over $36 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit . JOB DESCRIPTION SUMMARY As a Night Team Leader at Chapter London Bridge, you will play a vital role in delivering a safe, secure, and exceptional living experience for our residents during overnight hours. Leading by example and upholding our core values, you will manage the front-of-house operations, supervise onsite security routines, provide outstanding customer service, and support with basic maintenance and emergency responses. JOB DESCRIPTION Key Role Responsibilities Acts as a role model at all times by demonstrating the core values leads overnight shifts. Provides reception, administration, and exceptional customer service and safety support (including key management and handling lockouts). Supervises the routines of the onsite security teams ,including overseeing surveillance and regular patrols, identification and resolution of safety hazards or risks and handling of complaints (including noise and prohibited substance use) where required. Inducts new security team members in the required company policies and procedures. Ensures all relevant Company policies and procedures are actioned effectively, for example, guest procedures and out-of-hours check-in and check-out. Responds to booking enquiries and undertakes sales conversations with potential new customers, or ensures handover enables next-day follow-up to ensure full occupancy of the community. Supports the smooth running of social events and activities, encouraging engagement and assisting the team in retaining residents. Prepares and delivers timely communication between day and night teams, ensuring all resident issues are handed over effectively. Provides a decisive and effective response to customer complaints requiring action in a timely manner, assisting in and resolving customer disputes and escalating where necessary, with appropriate support and guidance. Manages common amenity areas, ensuring that the property is presented to an exceptional standard by undertaking or delegating minor cleaning around the grounds and inside buildings, including litter picks and spills General administration duties. Minor maintenance issues - and the effective reporting of all tenant faults if unable to deal with the fault there and then. Investigating maintenance problems and finding solutions where possible, to include:Managing basic lock and key issues e.g. reprogramming and resetting keys o Investigating basic heating and radiator problems o Investigating power supply problems at a basic level. Fixing leaks through isolating the water supply. This job description is not exhaustive; roles are expected to evolve and change over time as the business grows and develops, within the original remit. Ensures a safe and secure environment at all times, responding to and attending safety and basic maintenance-related calls. Responsible for your own health and safety and that of all colleagues. Reporting in the handover/security handover book all issues encountered during the night. Handles any issues or incidents with the appropriate level of involvement from the emergency services and ensuring that all procedures are followed. Maintains the incident log, ensuring the Community Manager is informed of all incidents, and reporting any trends and repeat behaviors when necessary Maintains positive community relationships e.g. neighbors, local communities, police community officers, Fire and Rescue Service and local authorities. Maintains an awareness of Health and Safety, Data Protection and compliance, and ensures adherence at all times. Conducts and logs room and communal area inspections as required. Demonstrates a flexible approach to work and a willingness to undertake all reasonable duties as requested. Key Relationships Community Managers and Community Teams. Regional Operations Managers. Corporate Support Teams including HR, Finance, Systems, Sales & Marketing, Health & Safety & Capital Projects. Knowledge & Qualifications Good level of general education Proficient in the use of Microsoft Office packages, including Word, Excel and Outlook. A knowledge and understanding of UK Health and Safety policies, preferably with some form of recognised training i.e. IOSH or NEBOSH Experience & Skills Essential Excellent customer service skills and significant experience in a similar accommodation/hospitality/leisure or reservations/membership environment Self-starter with the ability to self-motivate. A strong team player but capable of working autonomously and taking ownership. Evidence of organisational skills with the ability to multitask and prioritise whilst maintaining a high level of accuracy and attention to detail. Fluent English verbal and written communication skills. Numerical skills are necessary to complete the above activities. Self and culturally aware and able to adapt relationship-building, communication and negotiation skills to suit the audience. Flexible approach to working in a fast-paced environment and adaptable to thrive in a changing environment. Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others.
We're making the world of digital assets accessible and secure for everyone. Join the mission. Founded in 2014, Ledger is the global platform for digital assets and Web3. Over 20% of the world's crypto assets are secured through our Ledger Nanos. Headquartered in Paris and Vierzon, with offices in the UK, US, Switzerland and Singapore, Ledger has a team of more than 900 professionals developing a variety of products and services to enable individuals and companies to securely buy, store, swap, grow and manage crypto assets - including the Ledger hardware wallets line with more than 6 millions units already sold in 200 countries. At Ledger, we embody the values that make us unique: Pragmatism, Audacity, Commitment, Trust and Transparency. Hear from our employees how they shape the work we do here . Ledger is first and foremost a customer-centric company . We build solutions for our customers and continually use their feedback to improve our products and keep growing. As part of the Customer Support team, you will be the first point of contact between our customers and the Ledger team , providing quick and efficient technical support and ensuring customer satisfaction. The requests you will receive will be related to Ledger products and services , and will require patience and compassion to meet customers wherever they are in their learning journey. Issues encountered will span our products and services, from transaction issues, connection troubleshooting, RMAs, and much more. Your mission Ensure customer satisfaction & reply to day-to-day customer requests Communicate clearly and concisely: write clear and well-structured documentation on service tickets and follow up to ensure resolution Identify recurring support trends and product performance issues, providing timely feedback to our product team Work to eliminate common support inquiries by suggesting improvements to our knowledgebase articles, FAQs, and other support documentation to ensure customers can self-serve as much as possible Be involved in support escalations as required to ensure timely resolution according to SLAs on technical products Communicate clearly and work effectively with other teams and departments, such as our R&D, Legal, and Marketing teams Participate in external events around the world Always be learning - about both crypto and also Ledger's products. A week in crypto is a lifetime in other industries, and you'll need to stay on the cutting edge What we're looking for Previous experience in customer support or in a customer-facing role Must have a "Customer First" attitude Strong interest for cryptocurrencies and/or blockchain environments Outstanding written and verbal skills in English and Chinese Ability to learn about hardware & software products and to analyse technical and/or factual data Proficiency in Google docs, sheets, slides, forms as well as Microsoft Excel PPT Proficiency in Zendesk or Salesforce (Customer Experience Management Platforms) is a plus What's in it for you? Equity : Employees are the foundation of our success, and we award stock options so you can share in that success as we grow Flexibility : A hybrid work policy Social : Frequent social events, snacks and drinks Medical : Comprehensive health insurance policy offering extensive medical, dental and vision care coverage Well-being : Personal development, coaching & fitness with our dedicated partners Vacation : Five weeks of paid leave per year, in addition to national holidays High tech: Access to high performance office equipment and gadgets, including Apple products Transport : Ledger reimburses part of your preferred means of transportation Discounts : Employee discount on all our products We are an equal opportunity employer for all without any distinction of gender, ethnicity, religion, sexual orientation, social status, disability or age.
May 20, 2025
Full time
We're making the world of digital assets accessible and secure for everyone. Join the mission. Founded in 2014, Ledger is the global platform for digital assets and Web3. Over 20% of the world's crypto assets are secured through our Ledger Nanos. Headquartered in Paris and Vierzon, with offices in the UK, US, Switzerland and Singapore, Ledger has a team of more than 900 professionals developing a variety of products and services to enable individuals and companies to securely buy, store, swap, grow and manage crypto assets - including the Ledger hardware wallets line with more than 6 millions units already sold in 200 countries. At Ledger, we embody the values that make us unique: Pragmatism, Audacity, Commitment, Trust and Transparency. Hear from our employees how they shape the work we do here . Ledger is first and foremost a customer-centric company . We build solutions for our customers and continually use their feedback to improve our products and keep growing. As part of the Customer Support team, you will be the first point of contact between our customers and the Ledger team , providing quick and efficient technical support and ensuring customer satisfaction. The requests you will receive will be related to Ledger products and services , and will require patience and compassion to meet customers wherever they are in their learning journey. Issues encountered will span our products and services, from transaction issues, connection troubleshooting, RMAs, and much more. Your mission Ensure customer satisfaction & reply to day-to-day customer requests Communicate clearly and concisely: write clear and well-structured documentation on service tickets and follow up to ensure resolution Identify recurring support trends and product performance issues, providing timely feedback to our product team Work to eliminate common support inquiries by suggesting improvements to our knowledgebase articles, FAQs, and other support documentation to ensure customers can self-serve as much as possible Be involved in support escalations as required to ensure timely resolution according to SLAs on technical products Communicate clearly and work effectively with other teams and departments, such as our R&D, Legal, and Marketing teams Participate in external events around the world Always be learning - about both crypto and also Ledger's products. A week in crypto is a lifetime in other industries, and you'll need to stay on the cutting edge What we're looking for Previous experience in customer support or in a customer-facing role Must have a "Customer First" attitude Strong interest for cryptocurrencies and/or blockchain environments Outstanding written and verbal skills in English and Chinese Ability to learn about hardware & software products and to analyse technical and/or factual data Proficiency in Google docs, sheets, slides, forms as well as Microsoft Excel PPT Proficiency in Zendesk or Salesforce (Customer Experience Management Platforms) is a plus What's in it for you? Equity : Employees are the foundation of our success, and we award stock options so you can share in that success as we grow Flexibility : A hybrid work policy Social : Frequent social events, snacks and drinks Medical : Comprehensive health insurance policy offering extensive medical, dental and vision care coverage Well-being : Personal development, coaching & fitness with our dedicated partners Vacation : Five weeks of paid leave per year, in addition to national holidays High tech: Access to high performance office equipment and gadgets, including Apple products Transport : Ledger reimburses part of your preferred means of transportation Discounts : Employee discount on all our products We are an equal opportunity employer for all without any distinction of gender, ethnicity, religion, sexual orientation, social status, disability or age.
Novata is a public benefit corporation founded by a unique consortium of leading foundations and private-sector organizations, including the Ford Foundation, the Omidyar Network, S&P Global, and Hamilton Lane. Our mission is to empower the private markets to build a more inclusive and sustainable form of capitalism. We do this by providing best-in-class technology and tools to help clients collect, analyze, benchmark, and report ESG (Environmental, Social, Governance) data. With a diverse, experienced, and mission-driven team, we are building a company that values both performance and purpose. Job Summary We're seeking a proactive and detail-oriented Customer Success Associate to support our growing customer base in EMEA. This is an ideal opportunity for someone who is passionate about delivering excellent customer experiences and contributing to a mission-driven organization. As part of the Customer Success team, you will assist in onboarding, support, and engagement efforts to ensure our customers are set up for success and feel supported at every step. You'll report to the Head of Customer Success and collaborate closely with other internal teams including Product, Sales, and Engineering. What You'll Be Doing Support the onboarding process for new customers, ensuring they are set up correctly and have a smooth introduction to the Novata platform. Serve as a first point of contact for customer inquiries, triaging and resolving basic support issues or escalating where necessary. Assist in preparing customer-facing materials, such as training documentation, engagement emails, and support articles. Monitor customer activity and platform usage to identify opportunities for increased engagement or flag early warning signs. Help maintain customer health records and update CRM systems (e.g., Salesforce) with relevant data and interactions. Schedule and help facilitate customer meetings, webinars, and product walkthroughs. Gather customer feedback and relay insights to the Product and Engineering teams to support continuous improvement. Contribute to the development of scalable processes and resources that enhance customer success delivery. Address and resolve client issues promptly, escalating when necessary to ensure a high level of service delivery. About You 2-3 years of experience in a client-facing role, ideally in a SaaS, Sustainability, ESG, or tech-related environment. Experience revenue generation through expansion or renewals. Highly organized and detail-oriented, with strong follow-through and problem-solving skills. Strong written and verbal communication skills. Curious and eager to learn - comfortable working in a fast-paced, evolving environment. Empathetic and customer-focused - you care about helping people succeed. A strong team player who thrives in cross-functional collaboration. Passion for ESG, sustainability, and purpose-driven work is a bonus. This role is based in London, with hybrid working arrangements (2 days in office). Applicants must be located in and eligible to work in the UK. Unfortunately, we are unable to support visa applications or relocation at this time. Competitive salary reviewed annually to account for market shifts Equity in the company (stock options) Robust leave policies (PTO, parental leave, VTO) Flexible work environment with two days working from the London Office Why Join Us? Novata is a mission-first company built to enable the private markets to drive more impact. We are at the unique intersection of ESG, the private markets, and mission driven impact. We are well-funded, have a top tier executive leadership team. We have a highly aggressive growth plan to establish ourselves as the industry leader of ESG with immediate plans for product and international expansion. Members of our leadership team have been globally recognized for their success as leaders of large public companies, founders of successful startups, leaders of established ESG organizations, and builders of robust tech platforms. We are passionate, highly motivated, and experienced individuals who embrace our diverse backgrounds. Together, we will become the platform of choice and a catalyst for a change in the way business is done.
May 20, 2025
Full time
Novata is a public benefit corporation founded by a unique consortium of leading foundations and private-sector organizations, including the Ford Foundation, the Omidyar Network, S&P Global, and Hamilton Lane. Our mission is to empower the private markets to build a more inclusive and sustainable form of capitalism. We do this by providing best-in-class technology and tools to help clients collect, analyze, benchmark, and report ESG (Environmental, Social, Governance) data. With a diverse, experienced, and mission-driven team, we are building a company that values both performance and purpose. Job Summary We're seeking a proactive and detail-oriented Customer Success Associate to support our growing customer base in EMEA. This is an ideal opportunity for someone who is passionate about delivering excellent customer experiences and contributing to a mission-driven organization. As part of the Customer Success team, you will assist in onboarding, support, and engagement efforts to ensure our customers are set up for success and feel supported at every step. You'll report to the Head of Customer Success and collaborate closely with other internal teams including Product, Sales, and Engineering. What You'll Be Doing Support the onboarding process for new customers, ensuring they are set up correctly and have a smooth introduction to the Novata platform. Serve as a first point of contact for customer inquiries, triaging and resolving basic support issues or escalating where necessary. Assist in preparing customer-facing materials, such as training documentation, engagement emails, and support articles. Monitor customer activity and platform usage to identify opportunities for increased engagement or flag early warning signs. Help maintain customer health records and update CRM systems (e.g., Salesforce) with relevant data and interactions. Schedule and help facilitate customer meetings, webinars, and product walkthroughs. Gather customer feedback and relay insights to the Product and Engineering teams to support continuous improvement. Contribute to the development of scalable processes and resources that enhance customer success delivery. Address and resolve client issues promptly, escalating when necessary to ensure a high level of service delivery. About You 2-3 years of experience in a client-facing role, ideally in a SaaS, Sustainability, ESG, or tech-related environment. Experience revenue generation through expansion or renewals. Highly organized and detail-oriented, with strong follow-through and problem-solving skills. Strong written and verbal communication skills. Curious and eager to learn - comfortable working in a fast-paced, evolving environment. Empathetic and customer-focused - you care about helping people succeed. A strong team player who thrives in cross-functional collaboration. Passion for ESG, sustainability, and purpose-driven work is a bonus. This role is based in London, with hybrid working arrangements (2 days in office). Applicants must be located in and eligible to work in the UK. Unfortunately, we are unable to support visa applications or relocation at this time. Competitive salary reviewed annually to account for market shifts Equity in the company (stock options) Robust leave policies (PTO, parental leave, VTO) Flexible work environment with two days working from the London Office Why Join Us? Novata is a mission-first company built to enable the private markets to drive more impact. We are at the unique intersection of ESG, the private markets, and mission driven impact. We are well-funded, have a top tier executive leadership team. We have a highly aggressive growth plan to establish ourselves as the industry leader of ESG with immediate plans for product and international expansion. Members of our leadership team have been globally recognized for their success as leaders of large public companies, founders of successful startups, leaders of established ESG organizations, and builders of robust tech platforms. We are passionate, highly motivated, and experienced individuals who embrace our diverse backgrounds. Together, we will become the platform of choice and a catalyst for a change in the way business is done.
Novata is a public benefit corporation founded by a unique consortium of leading foundations and private-sector organizations, including the Ford Foundation, the Omidyar Network, S&P Global, and Hamilton Lane. Our mission is to empower the private markets to build a more inclusive and sustainable form of capitalism. We do this by providing best-in-class technology and tools to help clients collect, analyze, benchmark, and report ESG (Environmental, Social, Governance) data. With a diverse, experienced, and mission-driven team, we are building a company that values both performance and purpose. Job Summary As a Customer Success Manager within the Customer Success Department, you will play a pivotal role in managing and nurturing relationships with our clients across EMEA. Reporting to and working closely with the Head of Customer Success, you will drive customer outcomes, retention, and growth. This role requires deep experience in managing clients, a consultative approach, and the ability to lead by influence, ensuring the successful execution of business and departmental strategies. What You'll Be Doing Take ownership of managing and growing relationships with key clients, ensuring their long-term success and satisfaction. Strategically evolve and implement best practices in customer success, ensuring consistent, scalable, and impactful delivery across the client base. Serve as a trusted advisor, driving client adoption, expansion, and renewals by aligning solutions to client goals and objectives. Partner closely with internal teams, including Sales, Product, and Marketing, to ensure seamless client experiences and drive overall retention and growth metrics. Lead executive business reviews and ensure regular, structured client engagement to drive value realization. Identify risks and opportunities within accounts and proactively engage in mitigating potential churn or dissatisfaction. Promote the value of Customer Success internally and externally, representing the voice of the client across various business functions. Contribute to the development of scalable processes and tools to enhance customer success delivery across the organization. Ensure alignment with departmental KPIs, including NPS, gross retention, net retention, and customer satisfaction scores. Keep the Head of Customer Success informed of client health, project status, and any issues that may impact performance or key objectives. Address and resolve client issues promptly, escalating when necessary to ensure a high level of service delivery. Actively participate in cross-functional initiatives, special projects, and leadership meetings to drive strategic growth for the customer success department. About You Proven experience managing clients, delivering best-in-class customer success practices, and driving measurable outcomes. Strong consultative skills - ability to uncover client needs, challenge assumptions constructively, and provide strategic guidance to drive value. Able to inspire and influence cross-functional teams to ensure customer engagement, adoption, and retention goals are consistently achieved or exceeded. Data-driven mindset with the ability to analyze complex information, identify insights, and make informed decisions to improve customer outcomes. Exceptional communication skills - confident and capable of managing executive-level stakeholders, both written and verbal. Skilled at building and maintaining strong relationships, driving customer satisfaction, and fostering trust. Demonstrated innovation and creative problem-solving to drive continuous improvement in processes and client engagements. Effective at managing multiple projects simultaneously and ensuring timely delivery. Resilient and adaptable, with the ability to respond to evolving client needs and market conditions. Supporting Customers in the Private Equity, Finance, or ESG space, and a plus if those were through a SaaS platform. This role is based in London, with hybrid working arrangements (2 days in office). Applicants must be located in and eligible to work in the UK. Unfortunately, we are unable to support visa applications or relocation at this time. Competitive salary reviewed annually to account for market shifts Equity in the company (stock options) Robust leave policies (PTO, parental leave, VTO) Flexible work environment with two days working from the London Office Why Join Us? Novata is a mission-first company built to enable the private markets to drive more impact. We are at the unique intersection of ESG, the private markets, and mission driven impact. We are well-funded, have a top tier executive leadership team. We have a highly aggressive growth plan to establish ourselves as the industry leader of ESG with immediate plans for product and international expansion. Members of our leadership team have been globally recognized for their success as leaders of large public companies, founders of successful startups, leaders of established ESG organizations, and builders of robust tech platforms. We are passionate, highly motivated, and experienced individuals who embrace our diverse backgrounds. Together, we will become the platform of choice and a catalyst for a change in the way business is done.
May 19, 2025
Full time
Novata is a public benefit corporation founded by a unique consortium of leading foundations and private-sector organizations, including the Ford Foundation, the Omidyar Network, S&P Global, and Hamilton Lane. Our mission is to empower the private markets to build a more inclusive and sustainable form of capitalism. We do this by providing best-in-class technology and tools to help clients collect, analyze, benchmark, and report ESG (Environmental, Social, Governance) data. With a diverse, experienced, and mission-driven team, we are building a company that values both performance and purpose. Job Summary As a Customer Success Manager within the Customer Success Department, you will play a pivotal role in managing and nurturing relationships with our clients across EMEA. Reporting to and working closely with the Head of Customer Success, you will drive customer outcomes, retention, and growth. This role requires deep experience in managing clients, a consultative approach, and the ability to lead by influence, ensuring the successful execution of business and departmental strategies. What You'll Be Doing Take ownership of managing and growing relationships with key clients, ensuring their long-term success and satisfaction. Strategically evolve and implement best practices in customer success, ensuring consistent, scalable, and impactful delivery across the client base. Serve as a trusted advisor, driving client adoption, expansion, and renewals by aligning solutions to client goals and objectives. Partner closely with internal teams, including Sales, Product, and Marketing, to ensure seamless client experiences and drive overall retention and growth metrics. Lead executive business reviews and ensure regular, structured client engagement to drive value realization. Identify risks and opportunities within accounts and proactively engage in mitigating potential churn or dissatisfaction. Promote the value of Customer Success internally and externally, representing the voice of the client across various business functions. Contribute to the development of scalable processes and tools to enhance customer success delivery across the organization. Ensure alignment with departmental KPIs, including NPS, gross retention, net retention, and customer satisfaction scores. Keep the Head of Customer Success informed of client health, project status, and any issues that may impact performance or key objectives. Address and resolve client issues promptly, escalating when necessary to ensure a high level of service delivery. Actively participate in cross-functional initiatives, special projects, and leadership meetings to drive strategic growth for the customer success department. About You Proven experience managing clients, delivering best-in-class customer success practices, and driving measurable outcomes. Strong consultative skills - ability to uncover client needs, challenge assumptions constructively, and provide strategic guidance to drive value. Able to inspire and influence cross-functional teams to ensure customer engagement, adoption, and retention goals are consistently achieved or exceeded. Data-driven mindset with the ability to analyze complex information, identify insights, and make informed decisions to improve customer outcomes. Exceptional communication skills - confident and capable of managing executive-level stakeholders, both written and verbal. Skilled at building and maintaining strong relationships, driving customer satisfaction, and fostering trust. Demonstrated innovation and creative problem-solving to drive continuous improvement in processes and client engagements. Effective at managing multiple projects simultaneously and ensuring timely delivery. Resilient and adaptable, with the ability to respond to evolving client needs and market conditions. Supporting Customers in the Private Equity, Finance, or ESG space, and a plus if those were through a SaaS platform. This role is based in London, with hybrid working arrangements (2 days in office). Applicants must be located in and eligible to work in the UK. Unfortunately, we are unable to support visa applications or relocation at this time. Competitive salary reviewed annually to account for market shifts Equity in the company (stock options) Robust leave policies (PTO, parental leave, VTO) Flexible work environment with two days working from the London Office Why Join Us? Novata is a mission-first company built to enable the private markets to drive more impact. We are at the unique intersection of ESG, the private markets, and mission driven impact. We are well-funded, have a top tier executive leadership team. We have a highly aggressive growth plan to establish ourselves as the industry leader of ESG with immediate plans for product and international expansion. Members of our leadership team have been globally recognized for their success as leaders of large public companies, founders of successful startups, leaders of established ESG organizations, and builders of robust tech platforms. We are passionate, highly motivated, and experienced individuals who embrace our diverse backgrounds. Together, we will become the platform of choice and a catalyst for a change in the way business is done.
Novata is a public benefit corporation founded by a unique consortium of leading foundations and private-sector organizations, including the Ford Foundation, the Omidyar Network, S&P Global, and Hamilton Lane. Our mission is to empower the private markets to build a more inclusive and sustainable form of capitalism. We do this by providing best-in-class technology and tools to help clients collect, analyze, benchmark, and report ESG (Environmental, Social, Governance) data. With a diverse, experienced, and mission-driven team, we are building a company that values both performance and purpose. Job Summary As a Customer Success Manager within the Customer Success Department, you will play a pivotal role in managing and nurturing relationships with our clients across EMEA. Reporting to and working closely with the Head of Customer Success, you will drive customer outcomes, retention, and growth. This role requires deep experience in managing clients, a consultative approach, and the ability to lead by influence, ensuring the successful execution of business and departmental strategies. What You'll Be Doing Take ownership of managing and growing relationships with key clients, ensuring their long-term success and satisfaction. Strategically evolve and implement best practices in customer success, ensuring consistent, scalable, and impactful delivery across the client base. Serve as a trusted advisor, driving client adoption, expansion, and renewals by aligning solutions to client goals and objectives. Partner closely with internal teams, including Sales, Product, and Marketing, to ensure seamless client experiences and drive overall retention and growth metrics. Lead executive business reviews and ensure regular, structured client engagement to drive value realization. Identify risks and opportunities within accounts and proactively engage in mitigating potential churn or dissatisfaction. Promote the value of Customer Success internally and externally, representing the voice of the client across various business functions. Contribute to the development of scalable processes and tools to enhance customer success delivery across the organization. Ensure alignment with departmental KPIs, including NPS, gross retention, net retention, and customer satisfaction scores. Keep the Head of Customer Success informed of client health, project status, and any issues that may impact performance or key objectives. Address and resolve client issues promptly, escalating when necessary to ensure a high level of service delivery. Actively participate in cross-functional initiatives, special projects, and leadership meetings to drive strategic growth for the customer success department. About You Proven experience managing clients, delivering best-in-class customer success practices, and driving measurable outcomes. Strong consultative skills - ability to uncover client needs, challenge assumptions constructively, and provide strategic guidance to drive value. Able to inspire and influence cross-functional teams to ensure customer engagement, adoption, and retention goals are consistently achieved or exceeded. Data-driven mindset with the ability to analyze complex information, identify insights, and make informed decisions to improve customer outcomes. Exceptional communication skills - confident and capable of managing executive-level stakeholders, both written and verbal. Skilled at building and maintaining strong relationships, driving customer satisfaction, and fostering trust. Demonstrated innovation and creative problem-solving to drive continuous improvement in processes and client engagements. Effective at managing multiple projects simultaneously and ensuring timely delivery. Resilient and adaptable, with the ability to respond to evolving client needs and market conditions. Supporting Customers in the Private Equity, Finance, or ESG space, and a plus if those were through a SaaS platform. This role is based in London, with hybrid working arrangements (2 days in office). Applicants must be located in and eligible to work in the UK. Unfortunately, we are unable to support visa applications or relocation at this time. Competitive salary reviewed annually to account for market shifts Equity in the company (stock options) Robust leave policies (PTO, parental leave, VTO) Flexible work environment with two days working from the London Office Why Join Us? Novata is a mission-first company built to enable the private markets to drive more impact. We are at the unique intersection of ESG, the private markets, and mission driven impact. We are well-funded, have a top tier executive leadership team. We have a highly aggressive growth plan to establish ourselves as the industry leader of ESG with immediate plans for product and international expansion. Members of our leadership team have been globally recognized for their success as leaders of large public companies, founders of successful startups, leaders of established ESG organizations, and builders of robust tech platforms. We are passionate, highly motivated, and experienced individuals who embrace our diverse backgrounds. Together, we will become the platform of choice and a catalyst for a change in the way business is done.
May 18, 2025
Full time
Novata is a public benefit corporation founded by a unique consortium of leading foundations and private-sector organizations, including the Ford Foundation, the Omidyar Network, S&P Global, and Hamilton Lane. Our mission is to empower the private markets to build a more inclusive and sustainable form of capitalism. We do this by providing best-in-class technology and tools to help clients collect, analyze, benchmark, and report ESG (Environmental, Social, Governance) data. With a diverse, experienced, and mission-driven team, we are building a company that values both performance and purpose. Job Summary As a Customer Success Manager within the Customer Success Department, you will play a pivotal role in managing and nurturing relationships with our clients across EMEA. Reporting to and working closely with the Head of Customer Success, you will drive customer outcomes, retention, and growth. This role requires deep experience in managing clients, a consultative approach, and the ability to lead by influence, ensuring the successful execution of business and departmental strategies. What You'll Be Doing Take ownership of managing and growing relationships with key clients, ensuring their long-term success and satisfaction. Strategically evolve and implement best practices in customer success, ensuring consistent, scalable, and impactful delivery across the client base. Serve as a trusted advisor, driving client adoption, expansion, and renewals by aligning solutions to client goals and objectives. Partner closely with internal teams, including Sales, Product, and Marketing, to ensure seamless client experiences and drive overall retention and growth metrics. Lead executive business reviews and ensure regular, structured client engagement to drive value realization. Identify risks and opportunities within accounts and proactively engage in mitigating potential churn or dissatisfaction. Promote the value of Customer Success internally and externally, representing the voice of the client across various business functions. Contribute to the development of scalable processes and tools to enhance customer success delivery across the organization. Ensure alignment with departmental KPIs, including NPS, gross retention, net retention, and customer satisfaction scores. Keep the Head of Customer Success informed of client health, project status, and any issues that may impact performance or key objectives. Address and resolve client issues promptly, escalating when necessary to ensure a high level of service delivery. Actively participate in cross-functional initiatives, special projects, and leadership meetings to drive strategic growth for the customer success department. About You Proven experience managing clients, delivering best-in-class customer success practices, and driving measurable outcomes. Strong consultative skills - ability to uncover client needs, challenge assumptions constructively, and provide strategic guidance to drive value. Able to inspire and influence cross-functional teams to ensure customer engagement, adoption, and retention goals are consistently achieved or exceeded. Data-driven mindset with the ability to analyze complex information, identify insights, and make informed decisions to improve customer outcomes. Exceptional communication skills - confident and capable of managing executive-level stakeholders, both written and verbal. Skilled at building and maintaining strong relationships, driving customer satisfaction, and fostering trust. Demonstrated innovation and creative problem-solving to drive continuous improvement in processes and client engagements. Effective at managing multiple projects simultaneously and ensuring timely delivery. Resilient and adaptable, with the ability to respond to evolving client needs and market conditions. Supporting Customers in the Private Equity, Finance, or ESG space, and a plus if those were through a SaaS platform. This role is based in London, with hybrid working arrangements (2 days in office). Applicants must be located in and eligible to work in the UK. Unfortunately, we are unable to support visa applications or relocation at this time. Competitive salary reviewed annually to account for market shifts Equity in the company (stock options) Robust leave policies (PTO, parental leave, VTO) Flexible work environment with two days working from the London Office Why Join Us? Novata is a mission-first company built to enable the private markets to drive more impact. We are at the unique intersection of ESG, the private markets, and mission driven impact. We are well-funded, have a top tier executive leadership team. We have a highly aggressive growth plan to establish ourselves as the industry leader of ESG with immediate plans for product and international expansion. Members of our leadership team have been globally recognized for their success as leaders of large public companies, founders of successful startups, leaders of established ESG organizations, and builders of robust tech platforms. We are passionate, highly motivated, and experienced individuals who embrace our diverse backgrounds. Together, we will become the platform of choice and a catalyst for a change in the way business is done.
Miro's Customer Experience includes the following teams: Professional Services, Renewals, Customer Success, Customer Support, and Customer Education. All teams are focused on our mission of empowering our customers to create the next big thing! The Customer Success team is a global group and this role sits on our Northern Europe team on the Strategic Customer Success Team. Our team is focused on delighting our customers by being a strategic partner, and by ensuring they rapidly achieve value with Miro as they drive innovation with their teams. About the Role Miro is growing its Customer Success organization, and we are looking for empathetic, customer-centric individuals to join our team! A Strategic Customer Success Manager's primary responsibility is to ensure our customers realize the value from the investment they have made in Miro. In order to accomplish this, you will work to ensure that our platform and its underlying capabilities are tied to critical business workflows with each customer in your portfolio. You will nurture key stakeholder relationships, and be passionate about getting multi-threaded within accounts. You will build and maintain joint success plans, schedule and run quarterly executive business reviews, and you will act as the voice of the customer within Miro. What you'll do Be responsible for a portfolio of some of our largest customers within the UKI region Become a Miro product expert and use this knowledge to effectively guide customers towards their desired outcomes Ensure product adoption by onboarding new customers and new teams working closely with the Onboarding Consultants team Make sure that customers get maximum value from Miro and give them insight into this through high-touch engagements Perform ongoing customer engagements to demonstrate value and track business outcomes (monthly meetings, QBRs, frequent C-level meetings, etc) Engage with internal and external stakeholders to improve customer retention metrics (Activation, MAU, Engagement) Identify, track, and improve the health status of each of your customers Develop best practices for customer growth/renewal to ensure ongoing customer success Partner with our sales and renewals teams to help maintain and grow our partnerships Utilize industry leading tools like Gainsight, Outreach, Looker to prioritize and manage your portfolio What you'll need 5+ years in a Customer Success or other B2B client-facing role, or in strategic consulting handling complex accounts 2+ years experience in a B2B or B2B2C SaaS company as a CSM Experience with enterprise accounts (large multinational organizations with more than 10K employees) Consistent track record of handling small but strategic portfolios of large Enterprise Accounts Experience in working cross-functionally daily. Being the bridge that connects the users with the rest of internal teams (Customer Support, Sales, Product, etc) Strong experience in interacting with decision makers of all levels and various departments and in establishing credibility with key decision makers from the customer side Strong written and verbal communication skills Excellent listening skills, customer-centric mentality and empathy towards users and customers Ability to recognize & increase business value as well as internal opportunities Be a quick learner and have the ability to collaborate in a constantly evolving scale-up environment Have proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts & assignments simultaneously Experience or high curiosity about the SaaS space Fluency in English What's in it for you Competitive equity package Health insurance for you and your family Lunch, snacks and drinks provided in the office Wellbeing benefit and WFH equipment allowance Annual learning and development allowance to grow your skills and career Opportunity to work for a globally diverse team About Miro Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 90M users worldwide, including 99% of the Fortune 100. Miro was founded in 2011 and currently has more than 1,600 employees in 12 hubs around the world. We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you! At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro's mission - Empower teams to create the next big thing - is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in , and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences. Apply for Strategic Customer Success Manager UK/I First Name Last Name Resume/CV Resume/CV Attach File types: pdf, doc, docx, txt, rtf File size: max 2MB Cover Letter Attach File types: pdf, doc, docx, txt, rtf File size: max 2MB LinkedIn Profile Will you now or in the future require visa sponsorship for employment with Miro? What is it about Miro that makes you interested in joining the team? Why do you feel you would be well suited for this role? Have you managed strategic, enterprise-level accounts (10K+ employees or $500K+ ARR)? Do you have experience working cross-functionally with sales, product, and support teams in a SaaS environment? By submitting my application I agree that my data is being stored and processed. _JobID A 30-min interview to discuss your relevant skills, perspective on resilience, experience, and what motivates you to join Miro. 02. Hiring Manager The hiring manager will meet to discuss your experience and fit for the role by assessing whether you align with the Miro Mindset (Curiosity, Drive, Resilience, Empathy, Cognitive Agility & Accountability). This interview usually takes 90-120 minutes. 03. Skill Assesment An interactive presentation to see your skills in action, based around a particular case study or business problem. 04. Meet the Team Here you will meet cross-functional stakeholders, and we will ask evidence-based questions to evaluate how well you align with the role and Miro's values and culture. Meet a member of the leadership team to discuss Miro's company values and share your vision for success at Miro.
May 16, 2025
Full time
Miro's Customer Experience includes the following teams: Professional Services, Renewals, Customer Success, Customer Support, and Customer Education. All teams are focused on our mission of empowering our customers to create the next big thing! The Customer Success team is a global group and this role sits on our Northern Europe team on the Strategic Customer Success Team. Our team is focused on delighting our customers by being a strategic partner, and by ensuring they rapidly achieve value with Miro as they drive innovation with their teams. About the Role Miro is growing its Customer Success organization, and we are looking for empathetic, customer-centric individuals to join our team! A Strategic Customer Success Manager's primary responsibility is to ensure our customers realize the value from the investment they have made in Miro. In order to accomplish this, you will work to ensure that our platform and its underlying capabilities are tied to critical business workflows with each customer in your portfolio. You will nurture key stakeholder relationships, and be passionate about getting multi-threaded within accounts. You will build and maintain joint success plans, schedule and run quarterly executive business reviews, and you will act as the voice of the customer within Miro. What you'll do Be responsible for a portfolio of some of our largest customers within the UKI region Become a Miro product expert and use this knowledge to effectively guide customers towards their desired outcomes Ensure product adoption by onboarding new customers and new teams working closely with the Onboarding Consultants team Make sure that customers get maximum value from Miro and give them insight into this through high-touch engagements Perform ongoing customer engagements to demonstrate value and track business outcomes (monthly meetings, QBRs, frequent C-level meetings, etc) Engage with internal and external stakeholders to improve customer retention metrics (Activation, MAU, Engagement) Identify, track, and improve the health status of each of your customers Develop best practices for customer growth/renewal to ensure ongoing customer success Partner with our sales and renewals teams to help maintain and grow our partnerships Utilize industry leading tools like Gainsight, Outreach, Looker to prioritize and manage your portfolio What you'll need 5+ years in a Customer Success or other B2B client-facing role, or in strategic consulting handling complex accounts 2+ years experience in a B2B or B2B2C SaaS company as a CSM Experience with enterprise accounts (large multinational organizations with more than 10K employees) Consistent track record of handling small but strategic portfolios of large Enterprise Accounts Experience in working cross-functionally daily. Being the bridge that connects the users with the rest of internal teams (Customer Support, Sales, Product, etc) Strong experience in interacting with decision makers of all levels and various departments and in establishing credibility with key decision makers from the customer side Strong written and verbal communication skills Excellent listening skills, customer-centric mentality and empathy towards users and customers Ability to recognize & increase business value as well as internal opportunities Be a quick learner and have the ability to collaborate in a constantly evolving scale-up environment Have proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts & assignments simultaneously Experience or high curiosity about the SaaS space Fluency in English What's in it for you Competitive equity package Health insurance for you and your family Lunch, snacks and drinks provided in the office Wellbeing benefit and WFH equipment allowance Annual learning and development allowance to grow your skills and career Opportunity to work for a globally diverse team About Miro Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 90M users worldwide, including 99% of the Fortune 100. Miro was founded in 2011 and currently has more than 1,600 employees in 12 hubs around the world. We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you! At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro's mission - Empower teams to create the next big thing - is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in , and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences. Apply for Strategic Customer Success Manager UK/I First Name Last Name Resume/CV Resume/CV Attach File types: pdf, doc, docx, txt, rtf File size: max 2MB Cover Letter Attach File types: pdf, doc, docx, txt, rtf File size: max 2MB LinkedIn Profile Will you now or in the future require visa sponsorship for employment with Miro? What is it about Miro that makes you interested in joining the team? Why do you feel you would be well suited for this role? Have you managed strategic, enterprise-level accounts (10K+ employees or $500K+ ARR)? Do you have experience working cross-functionally with sales, product, and support teams in a SaaS environment? By submitting my application I agree that my data is being stored and processed. _JobID A 30-min interview to discuss your relevant skills, perspective on resilience, experience, and what motivates you to join Miro. 02. Hiring Manager The hiring manager will meet to discuss your experience and fit for the role by assessing whether you align with the Miro Mindset (Curiosity, Drive, Resilience, Empathy, Cognitive Agility & Accountability). This interview usually takes 90-120 minutes. 03. Skill Assesment An interactive presentation to see your skills in action, based around a particular case study or business problem. 04. Meet the Team Here you will meet cross-functional stakeholders, and we will ask evidence-based questions to evaluate how well you align with the role and Miro's values and culture. Meet a member of the leadership team to discuss Miro's company values and share your vision for success at Miro.
