Do you love luxury fashion? Have you got previous customer service experience? Our client is a luxury fashion brand known for timeless design, modern femininity, and meticulous craftsmanship. With a strong focus on exceptional service and elevated experiences, we are looking for a Customer Service Assistant who will act as the voice of their brand and provide a seamless, high-touch customer journey across all channels. Key Responsibilities Customer Engagement & Support Respond promptly and thoughtfully to all customer care queries via email, WhatsApp, phone, Instagram, and Live Chat. Deliver exceptional service across the product range, ensuring customer satisfaction and brand loyalty. Maintain a tone of voice that is consistent with the brand. Order Management & Logistics Oversee and coordinate internal stock movements between store and dispatch centres to ensure timely order fulfilment. Liaise with warehouses, couriers, and internal teams to mitigate delivery issues and ensure smooth processing of orders. Administer customer returns and ensure all refunds and stock reconciliation processes are completed accurately and efficiently. Ensure orders via third-party marketplaces are processed in line with partner requirements and time lines. Product Expertise & Client Experience Develop a deep understanding of their product offering to provide tailored advice and support. Manage and support bespoke and Made-To-Order requests in collaboration with relevant internal teams. Deliver personalised customer service that drives repeat business and long-term relationships. Provide thoughtful post-sale support, following up on feedback and maintaining detailed records. Reporting & Continuous Improvement Compile weekly reports on customer feedback and flag any issues or recurring trends. Share insights and product feedback with the wider team to drive service and product improvements. Advocate for online clients internally, ensuring every touch point in the customer journey reflects our brand standards. Peak Support & Team Collaboration Support dispatch operations during peak sales periods. Collaborate cross-functionally to deliver a seamless and unified customer experience. Key Skills & Requirements Previous experience in a luxury retail, fashion, or e-commerce customer service environment. Strong written and verbal communication skills with a professional and empathetic approach. Proficiency in handling multiple digital channels including LiveChat, WhatsApp, Instagram, and marketplace platforms. Exceptional attention to detail and ability to multitask in a fast-paced environment. Strong understanding of order management systems and courier platforms. A proactive, solution-oriented mindset and a passion for delivering best-in-class customer experiences. Familiarity with luxury customer expectations and brand positioning. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
May 28, 2025
Full time
Do you love luxury fashion? Have you got previous customer service experience? Our client is a luxury fashion brand known for timeless design, modern femininity, and meticulous craftsmanship. With a strong focus on exceptional service and elevated experiences, we are looking for a Customer Service Assistant who will act as the voice of their brand and provide a seamless, high-touch customer journey across all channels. Key Responsibilities Customer Engagement & Support Respond promptly and thoughtfully to all customer care queries via email, WhatsApp, phone, Instagram, and Live Chat. Deliver exceptional service across the product range, ensuring customer satisfaction and brand loyalty. Maintain a tone of voice that is consistent with the brand. Order Management & Logistics Oversee and coordinate internal stock movements between store and dispatch centres to ensure timely order fulfilment. Liaise with warehouses, couriers, and internal teams to mitigate delivery issues and ensure smooth processing of orders. Administer customer returns and ensure all refunds and stock reconciliation processes are completed accurately and efficiently. Ensure orders via third-party marketplaces are processed in line with partner requirements and time lines. Product Expertise & Client Experience Develop a deep understanding of their product offering to provide tailored advice and support. Manage and support bespoke and Made-To-Order requests in collaboration with relevant internal teams. Deliver personalised customer service that drives repeat business and long-term relationships. Provide thoughtful post-sale support, following up on feedback and maintaining detailed records. Reporting & Continuous Improvement Compile weekly reports on customer feedback and flag any issues or recurring trends. Share insights and product feedback with the wider team to drive service and product improvements. Advocate for online clients internally, ensuring every touch point in the customer journey reflects our brand standards. Peak Support & Team Collaboration Support dispatch operations during peak sales periods. Collaborate cross-functionally to deliver a seamless and unified customer experience. Key Skills & Requirements Previous experience in a luxury retail, fashion, or e-commerce customer service environment. Strong written and verbal communication skills with a professional and empathetic approach. Proficiency in handling multiple digital channels including LiveChat, WhatsApp, Instagram, and marketplace platforms. Exceptional attention to detail and ability to multitask in a fast-paced environment. Strong understanding of order management systems and courier platforms. A proactive, solution-oriented mindset and a passion for delivering best-in-class customer experiences. Familiarity with luxury customer expectations and brand positioning. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Senior Fashion Editor - Maternity Cover Apply Location: London, UK Time Type: Full time Posted on: Posted Yesterday Job Requisition ID: R-16016 NET-A-PORTER delivers incredible fashion for incredible women. As the world's leading luxury retailer with the most authoritative product edit globally, the site offers the ultimate curation of fashion from the most coveted designer brands, the most exceptional assortment of fine watches and precious jewelry, and more than 200 specialist beauty brands. Its discerning edit places special emphasis on highlighting the creativity and promise of the next generation of fashion talent via the Vanguard, a program for emerging brands. Consideration for environmental and social impact increasingly shapes the product offering, and the launch of the NET SUSTAIN platform was created to showcase brands that place sustainability at the core of their product. Uniting content and commerce to deliver an immersive and inspiring customer experience, NET-A-PORTER speaks to a global community and features a dedicated editorial vertical with PORTER, which is renowned for its award-winning content featuring a diverse range of incredible women. The Senior Fashion Editor reports into the Fashion Director. This role provides and supports the style leadership and aesthetic to the NET-A-PORTER and MR PORTER brand, across all content and platforms. Location: Our Westfield office in London Reporting into: Fashion Director Besides a competitive salary, we can offer you: Performance bonus schemes dependent on the type of role you are in A pension that both you and the company contribute to A portal with an array of discounts on things like theme park and cinema tickets Our famous staff discount along with exclusive staff sales Private healthcare for you and your family Flexible working A chance to be part of a fun and caring team that supports each other Here is a breakdown of what you'll be doing: Propose concepts for fashion stories for all areas of the business Style shoots for all platforms as required including PORTER, The Journal, social and marketing Introduce appropriate talent to the business, including a substantial roster of photographers - both new and established Work with the NET-A-PORTER and MR PORTER commercial teams to support investments, exclusives and special projects Supply on-trend, on-brand jewellery shoots; ensuring ample product selection and sufficient 'buy' and 'credit' depth Liaise with Brand Partnership teams on campaign and product investments Work with the Creative team on story conception (mood boards), development, image/prop sourcing, art buying and layout approval Responsible for samples, stock, and fine jewellery on local and international shoots Be a brand ambassador at presentations and shoots as required Have a clear understanding of the budgets and deadlines for all shoots and work closely with Production to ensure these are maintained Work closely with the buy teams to develop an understanding of sales to aid the formulation of ideas and ensure that all content is both commercially and editorially viable Deputise for the Deputy Fashion Director as and when required Manage a small team, ensuring clear development plans, completing regular catch-ups and annual performance reviews. International travel as and when required The type of person we are looking for: Demonstrate solid understanding of the luxury fashion industry Extensive relationships across the fashion industry with photographers, agents, PRs etc A real sense of runway looks and what trends are happening each season An extensive portfolio demonstrating body of work across both fashion stories and sittings Experience working closely with A-list talent Able to manage, lead and develop a small team Experience managing assistants across an extensive calendar Flair and individuality combined with awareness of the NET-A-PORTER and MR PORTER brand aesthetic Extremely well organised, methodical and efficient, with initiative Impressive styling aesthetic and demonstrated portfolio Adaptable to what is required, both aesthetically and in constricted time periods Proven ability to work quickly and effectively with an eye for detail The ability to react positively to rapidly evolving business requirements Passionate about ensuring NET-A-PORTER and MR PORTER are the premier online fashion destinations Show initiative/ideas across the board when styling sittings, accessories shoots, and sharing market knowledge YOOX NET-A-PORTER GROUP is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply. We recognize and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, color, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics. If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly. Experience Level: Mid-Senior level Workplace Type: Hybrid
May 28, 2025
Full time
Senior Fashion Editor - Maternity Cover Apply Location: London, UK Time Type: Full time Posted on: Posted Yesterday Job Requisition ID: R-16016 NET-A-PORTER delivers incredible fashion for incredible women. As the world's leading luxury retailer with the most authoritative product edit globally, the site offers the ultimate curation of fashion from the most coveted designer brands, the most exceptional assortment of fine watches and precious jewelry, and more than 200 specialist beauty brands. Its discerning edit places special emphasis on highlighting the creativity and promise of the next generation of fashion talent via the Vanguard, a program for emerging brands. Consideration for environmental and social impact increasingly shapes the product offering, and the launch of the NET SUSTAIN platform was created to showcase brands that place sustainability at the core of their product. Uniting content and commerce to deliver an immersive and inspiring customer experience, NET-A-PORTER speaks to a global community and features a dedicated editorial vertical with PORTER, which is renowned for its award-winning content featuring a diverse range of incredible women. The Senior Fashion Editor reports into the Fashion Director. This role provides and supports the style leadership and aesthetic to the NET-A-PORTER and MR PORTER brand, across all content and platforms. Location: Our Westfield office in London Reporting into: Fashion Director Besides a competitive salary, we can offer you: Performance bonus schemes dependent on the type of role you are in A pension that both you and the company contribute to A portal with an array of discounts on things like theme park and cinema tickets Our famous staff discount along with exclusive staff sales Private healthcare for you and your family Flexible working A chance to be part of a fun and caring team that supports each other Here is a breakdown of what you'll be doing: Propose concepts for fashion stories for all areas of the business Style shoots for all platforms as required including PORTER, The Journal, social and marketing Introduce appropriate talent to the business, including a substantial roster of photographers - both new and established Work with the NET-A-PORTER and MR PORTER commercial teams to support investments, exclusives and special projects Supply on-trend, on-brand jewellery shoots; ensuring ample product selection and sufficient 'buy' and 'credit' depth Liaise with Brand Partnership teams on campaign and product investments Work with the Creative team on story conception (mood boards), development, image/prop sourcing, art buying and layout approval Responsible for samples, stock, and fine jewellery on local and international shoots Be a brand ambassador at presentations and shoots as required Have a clear understanding of the budgets and deadlines for all shoots and work closely with Production to ensure these are maintained Work closely with the buy teams to develop an understanding of sales to aid the formulation of ideas and ensure that all content is both commercially and editorially viable Deputise for the Deputy Fashion Director as and when required Manage a small team, ensuring clear development plans, completing regular catch-ups and annual performance reviews. International travel as and when required The type of person we are looking for: Demonstrate solid understanding of the luxury fashion industry Extensive relationships across the fashion industry with photographers, agents, PRs etc A real sense of runway looks and what trends are happening each season An extensive portfolio demonstrating body of work across both fashion stories and sittings Experience working closely with A-list talent Able to manage, lead and develop a small team Experience managing assistants across an extensive calendar Flair and individuality combined with awareness of the NET-A-PORTER and MR PORTER brand aesthetic Extremely well organised, methodical and efficient, with initiative Impressive styling aesthetic and demonstrated portfolio Adaptable to what is required, both aesthetically and in constricted time periods Proven ability to work quickly and effectively with an eye for detail The ability to react positively to rapidly evolving business requirements Passionate about ensuring NET-A-PORTER and MR PORTER are the premier online fashion destinations Show initiative/ideas across the board when styling sittings, accessories shoots, and sharing market knowledge YOOX NET-A-PORTER GROUP is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply. We recognize and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, color, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics. If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly. Experience Level: Mid-Senior level Workplace Type: Hybrid
Location- Shepherd's Bush Start Date- ASAP Salary- 13 p/h Looking for an exciting opportunity in the fashion industry? Do you have a experience working with excel? Our client, located in Shepherd's Bush, is currently seeking a talented Merchandising Administration Assistant to join their team! In this role, you will provide crucial administrative support in the areas of t rading, merchandise planning, and forecasting . Your attention to detail and exceptional analytical skills will contribute to the success of the department. Join our client's dynamic team and help shape the future of fashion! Here's what you'll be doing: Generate accurate delivery forecasts to support the wider business and plan resources effectively. Produce weekly delivery summaries and provide feedback to the department. Prioritise deliveries and workload in alignment with department and business strategy. Ensure smooth product flow during the shipping window by coordinating early stock deliveries. Collaborate with Trade and Transport to understand shipping terms and customs requirements, facilitating compliance. Resolve warehouse delivery queries promptly. Monitor weekly returns analysis report and take action to minimise returns. Negotiate discounts, cancellations, SOR's, and RTV's for late deliveries. Manage product visibility on the website, assigning badges like "Back in Stock" and "More Coming Soon." Prepare and present weekly reports highlighting key findings for the department's performance. Provide administrative support as required. Here's what you'll bring to the team: Strong analytical skills and exceptional numeric ability. Advanced Excel knowledge. Experience working effectively in a diverse team, building relationships with internal and external stakeholders. Attention to detail and organisational skills of the highest calibre. Initiative and a proactive approach to work. Excellent multitasking abilities and a strong work ethic. Outstanding communication skills. To apply, please submit your resume to (url removed) . We look forward to hearing from you! Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
May 28, 2025
Seasonal
Location- Shepherd's Bush Start Date- ASAP Salary- 13 p/h Looking for an exciting opportunity in the fashion industry? Do you have a experience working with excel? Our client, located in Shepherd's Bush, is currently seeking a talented Merchandising Administration Assistant to join their team! In this role, you will provide crucial administrative support in the areas of t rading, merchandise planning, and forecasting . Your attention to detail and exceptional analytical skills will contribute to the success of the department. Join our client's dynamic team and help shape the future of fashion! Here's what you'll be doing: Generate accurate delivery forecasts to support the wider business and plan resources effectively. Produce weekly delivery summaries and provide feedback to the department. Prioritise deliveries and workload in alignment with department and business strategy. Ensure smooth product flow during the shipping window by coordinating early stock deliveries. Collaborate with Trade and Transport to understand shipping terms and customs requirements, facilitating compliance. Resolve warehouse delivery queries promptly. Monitor weekly returns analysis report and take action to minimise returns. Negotiate discounts, cancellations, SOR's, and RTV's for late deliveries. Manage product visibility on the website, assigning badges like "Back in Stock" and "More Coming Soon." Prepare and present weekly reports highlighting key findings for the department's performance. Provide administrative support as required. Here's what you'll bring to the team: Strong analytical skills and exceptional numeric ability. Advanced Excel knowledge. Experience working effectively in a diverse team, building relationships with internal and external stakeholders. Attention to detail and organisational skills of the highest calibre. Initiative and a proactive approach to work. Excellent multitasking abilities and a strong work ethic. Outstanding communication skills. To apply, please submit your resume to (url removed) . We look forward to hearing from you! Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Lakeside Shopping Centre - Essex Our Story JEWELLS isn't just about jewellery-it's about self-expression, confidence, and celebrating individuality. We blend trend-led design with casual luxury, offering immersive experiences beyond jewellery-permanent jewellery, fine line tattooing, and curated piercing services. With 1,000 stores planned across 45 countries, now is the perfect time to lead, inspire, and grow with us. About the Role As Store Manager , you're the driving force behind your store's success. With strategic vision and hands-on leadership, you'll create a dynamic, customer-first environment that delivers exceptional service, strong sales, and an empowered team. You'll set the standard, ensuring every detail aligns with our luxury experience while taking ownership of store performance, customer engagement, and team development . You'll also be trained in Piercing & Jewellery Welding , so you can support the store team in delivering these specialist services. This is your opportunity to lead with passion, innovate with confidence, and be part of a brand that's redefining luxury retail. What You'll Do: Deliver an unforgettable customer experience - Lead by example, fostering long-term relationships and providing personalised styling and service. Drive sales & maximise store performance - Take full ownership of sales targets, KPIs, and profitability, ensuring commercial success. Become a trained expert in Piercing & Jewellery Welding - Support your team in delivering these specialist services (full certification provided). Lead, coach & develop your team - Recruit, train, and inspire a high-performing team that embodies the JEWELLS brand. Ensure operational excellence - Oversee inventory, loss prevention, and store presentation, maintaining luxury retail standards. Be a strategic thinker - Identify opportunities for growth, customer engagement, and brand elevation. Own communication & collaboration - Act as the link between your store, leadership team, and brand HQ. What We're Looking For: 3+ years' store leadership experience , within jewellery, fashion and/ or luxury retail. This can be in a Store Manager or Assistant Manager role, ready for the next step in their career journey Passionate about coaching & leading teams - A natural motivator who drives performance. Customer-obsessed & service-driven - Thrives on delivering a luxury experience. Strong commercial acumen - Confident in sales analysis, KPIs, and action planning. Become a trained expert in Piercing & Jewellery Welding - Support the team in delivering these specialist services to enhance the customer experience - No prior experience needed, full certification provided! Results-oriented & solutions-focused - A proactive leader who takes initiative. Loves fashion, jewellery, and styling trends - Brings creativity and vision. Flexible availability - Willing to work evenings, weekends, and key trading periods. Perks & Benefits: Competitive Salary + Commission & Bonuses Career Growth - Be part of a fast-growing, globally expanding brand . Piercing & Jewellery Welding Training & Certification Jewellery Allowance & Generous Discounts Exciting Incentives & Competitions A Birthday Day Off At JEWELLS, we celebrate diversity and are committed to an inclusive workplace.
May 27, 2025
Full time
Lakeside Shopping Centre - Essex Our Story JEWELLS isn't just about jewellery-it's about self-expression, confidence, and celebrating individuality. We blend trend-led design with casual luxury, offering immersive experiences beyond jewellery-permanent jewellery, fine line tattooing, and curated piercing services. With 1,000 stores planned across 45 countries, now is the perfect time to lead, inspire, and grow with us. About the Role As Store Manager , you're the driving force behind your store's success. With strategic vision and hands-on leadership, you'll create a dynamic, customer-first environment that delivers exceptional service, strong sales, and an empowered team. You'll set the standard, ensuring every detail aligns with our luxury experience while taking ownership of store performance, customer engagement, and team development . You'll also be trained in Piercing & Jewellery Welding , so you can support the store team in delivering these specialist services. This is your opportunity to lead with passion, innovate with confidence, and be part of a brand that's redefining luxury retail. What You'll Do: Deliver an unforgettable customer experience - Lead by example, fostering long-term relationships and providing personalised styling and service. Drive sales & maximise store performance - Take full ownership of sales targets, KPIs, and profitability, ensuring commercial success. Become a trained expert in Piercing & Jewellery Welding - Support your team in delivering these specialist services (full certification provided). Lead, coach & develop your team - Recruit, train, and inspire a high-performing team that embodies the JEWELLS brand. Ensure operational excellence - Oversee inventory, loss prevention, and store presentation, maintaining luxury retail standards. Be a strategic thinker - Identify opportunities for growth, customer engagement, and brand elevation. Own communication & collaboration - Act as the link between your store, leadership team, and brand HQ. What We're Looking For: 3+ years' store leadership experience , within jewellery, fashion and/ or luxury retail. This can be in a Store Manager or Assistant Manager role, ready for the next step in their career journey Passionate about coaching & leading teams - A natural motivator who drives performance. Customer-obsessed & service-driven - Thrives on delivering a luxury experience. Strong commercial acumen - Confident in sales analysis, KPIs, and action planning. Become a trained expert in Piercing & Jewellery Welding - Support the team in delivering these specialist services to enhance the customer experience - No prior experience needed, full certification provided! Results-oriented & solutions-focused - A proactive leader who takes initiative. Loves fashion, jewellery, and styling trends - Brings creativity and vision. Flexible availability - Willing to work evenings, weekends, and key trading periods. Perks & Benefits: Competitive Salary + Commission & Bonuses Career Growth - Be part of a fast-growing, globally expanding brand . Piercing & Jewellery Welding Training & Certification Jewellery Allowance & Generous Discounts Exciting Incentives & Competitions A Birthday Day Off At JEWELLS, we celebrate diversity and are committed to an inclusive workplace.
Working at Stella McCartney is a truly rewarding experience. As a luxury fashion company with a strong ethical standpoint we are leaders and innovators in our industry. Overview As the Assistant Store Manager in our Old Bond Street boutique, you will be responsible for supporting all activities to achieve retail business objectives through exemplary clienteling, operations, loss prevention compliance, and unsurpassed service culture. Closely partnering with the Store Manager, the Assistant Store Manager will represent the brand as a Stella McCartney ambassador by promoting the values and ambitions of the business. Your Mission: Demonstrate sales leadership by playing an active role on the sales floor through client engagement, ensuring the highest level of customer service is provided and mystery shop goals are met. Supervise sales to ensure client satisfaction and engagement. Analyze store results, verify daily, weekly, monthly activities and set up yearly assessments: KPIs in collaboration with the Store Manager. Maintain a high sell-through, collaborating with business departments to ensure proper stock levels and successful arrivals of product launches in store. Proactively seek out opportunities that benefit the store performance as a whole, pioneering and trialing initiatives in conjunction with the Brand. Communicate company set KPI's and identify strategies to ensure performance standards are met. Ensure that all processes are in compliance with legal, safety, internal requirements, sustainability, HR, and stock organization. Support with the administration and reporting. Develop and implement business action plans in collaboration with the Store Manager to enhance sales for each product category and client tiers. Support daily team brief meetings to communicate current business trends and relevant updates. Promote a positive and professional team environment that fosters trust, integrity, and superior performance standards, leading by example. Ensure a consistent and branded onboarding experience for all new hires. Participate in attracting, recruiting, and retaining a high-performing team. Partner with management to promote brand awareness, establish market/store presence, and capture competitive market share through community outreach and company-sponsored events. Collaborate with the Stock Operations Manager for full organization of stock, ensuring stock management guidelines are being achieved. Lead the team on executing amazing customer service and after-sales experience, to increase and retain customer loyalty. Capture meaningful client data for the purpose of building relationships to personalize prospect client development opportunities. Monitor the monthly Client Management database and reporting. Ensure the most elevated client experience is being offered and carry out client appointments. Strong grasp on KPI's and ability to strategize in the event performance standards are not met. Fully support and align with all key business initiatives and new product launches. Lead and support Company-driven local events and product launches, ensuring client attendance and sales results are met. Develop a strong personal leadership style that encourages people to follow and give their best. Provide leadership to colleagues and those who are not direct reports in other stores, across the retail network. Your Talent: Fluent in English is required, with additional languages being beneficial. Sales and client management experience in luxury retail and/or outlet stores. Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business. Previous team management experience. Proven ability to drive positive customer experiences that build loyalty and deliver measurable results. Ability to manage competing priorities in a fast-paced environment. Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook; Industry awareness and strong business acumen. Strong verbal and written communication skills and excellent organizational skills. Bachelor's Degree in a related field is preferred. Reward Our philosophy is to go beyond monetary return and consider ourselves responsible for your wellbeing, your family, your health, your time and the community. Matched pension contribution up to 6%. Extensive private medical and critical illness insurance, as well as life assurance. Annual Health Screening. Annual Leave Shop where employees can buy or sell annual leave. Flexible working/core hours. Enhanced Maternity/paternity packages. Matched Give as You Earn charity scheme. Fitness membership (Classpass credits). Volunteer and Birthday leave. Health cash plan. Financial wellbeing program. Physical and Mental Wellbeing Support Services. Employee referral bonus. Season ticket loan, cycle to work and tech schemes, travel and dental insurance and much more. We welcome people with disabilities and endeavour to make reasonable adjustments; if you do require such adjustments please let us know within 48 hours of your interview. At Stella McCartney, we like to be bold. For us this means challenging ourselves and the wider industry in which we operate. As part of our commitments to inclusive fashion, we have an ambitious strategy to put diversity, equity and inclusion at the centre of everything we do.
May 23, 2025
Full time
Working at Stella McCartney is a truly rewarding experience. As a luxury fashion company with a strong ethical standpoint we are leaders and innovators in our industry. Overview As the Assistant Store Manager in our Old Bond Street boutique, you will be responsible for supporting all activities to achieve retail business objectives through exemplary clienteling, operations, loss prevention compliance, and unsurpassed service culture. Closely partnering with the Store Manager, the Assistant Store Manager will represent the brand as a Stella McCartney ambassador by promoting the values and ambitions of the business. Your Mission: Demonstrate sales leadership by playing an active role on the sales floor through client engagement, ensuring the highest level of customer service is provided and mystery shop goals are met. Supervise sales to ensure client satisfaction and engagement. Analyze store results, verify daily, weekly, monthly activities and set up yearly assessments: KPIs in collaboration with the Store Manager. Maintain a high sell-through, collaborating with business departments to ensure proper stock levels and successful arrivals of product launches in store. Proactively seek out opportunities that benefit the store performance as a whole, pioneering and trialing initiatives in conjunction with the Brand. Communicate company set KPI's and identify strategies to ensure performance standards are met. Ensure that all processes are in compliance with legal, safety, internal requirements, sustainability, HR, and stock organization. Support with the administration and reporting. Develop and implement business action plans in collaboration with the Store Manager to enhance sales for each product category and client tiers. Support daily team brief meetings to communicate current business trends and relevant updates. Promote a positive and professional team environment that fosters trust, integrity, and superior performance standards, leading by example. Ensure a consistent and branded onboarding experience for all new hires. Participate in attracting, recruiting, and retaining a high-performing team. Partner with management to promote brand awareness, establish market/store presence, and capture competitive market share through community outreach and company-sponsored events. Collaborate with the Stock Operations Manager for full organization of stock, ensuring stock management guidelines are being achieved. Lead the team on executing amazing customer service and after-sales experience, to increase and retain customer loyalty. Capture meaningful client data for the purpose of building relationships to personalize prospect client development opportunities. Monitor the monthly Client Management database and reporting. Ensure the most elevated client experience is being offered and carry out client appointments. Strong grasp on KPI's and ability to strategize in the event performance standards are not met. Fully support and align with all key business initiatives and new product launches. Lead and support Company-driven local events and product launches, ensuring client attendance and sales results are met. Develop a strong personal leadership style that encourages people to follow and give their best. Provide leadership to colleagues and those who are not direct reports in other stores, across the retail network. Your Talent: Fluent in English is required, with additional languages being beneficial. Sales and client management experience in luxury retail and/or outlet stores. Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business. Previous team management experience. Proven ability to drive positive customer experiences that build loyalty and deliver measurable results. Ability to manage competing priorities in a fast-paced environment. Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook; Industry awareness and strong business acumen. Strong verbal and written communication skills and excellent organizational skills. Bachelor's Degree in a related field is preferred. Reward Our philosophy is to go beyond monetary return and consider ourselves responsible for your wellbeing, your family, your health, your time and the community. Matched pension contribution up to 6%. Extensive private medical and critical illness insurance, as well as life assurance. Annual Health Screening. Annual Leave Shop where employees can buy or sell annual leave. Flexible working/core hours. Enhanced Maternity/paternity packages. Matched Give as You Earn charity scheme. Fitness membership (Classpass credits). Volunteer and Birthday leave. Health cash plan. Financial wellbeing program. Physical and Mental Wellbeing Support Services. Employee referral bonus. Season ticket loan, cycle to work and tech schemes, travel and dental insurance and much more. We welcome people with disabilities and endeavour to make reasonable adjustments; if you do require such adjustments please let us know within 48 hours of your interview. At Stella McCartney, we like to be bold. For us this means challenging ourselves and the wider industry in which we operate. As part of our commitments to inclusive fashion, we have an ambitious strategy to put diversity, equity and inclusion at the centre of everything we do.
Headquartered in Barcelona and founded in 1964, Pronovias Group is the first global bridal group shaping the future of our industry for every bride . Our team, with around 1,000 employees, is united by a shared passion and motivation to make each woman truly happy. We are a group of pioneering bridal brands , each known for the creativity of our innovation: Pronovias, Vera Wang Bride, St Patrick, White One, Nicole and Ladybird. The Group's bridal and eveningwear dresses are sold in more than 105 countries through a network of 100 stores and more than 4,000 points of sale. You are invited to experience for yourself the magic of bridal! Pronovias Group has been dressing dreams for more than 50 years through our four brands: Pronovias, Saint Patrick, White One, Nicole and Ladybird. We are currently hiring an Assistant Store Manager for our store in London , who will coordinate and lead the store team and related activities in accordance with the guidelines of the Store Manager, ensuring compliance with assigned sales targets, customer satisfaction, and the image of Pronovias. Main responsibilities: Foster team motivation. Distribute and share the set objectives with the store team, monitoring them closely. Manage the store team timetable as well as their absences and corresponding reporting. Coordinate and ensure that different projects and development plans for the store team are applied. Foster team growth to guarantee profitability, acquiring a global business vision. Monitor the results of the store inventories. Organize, coordinate, and monitor the store sales team to guarantee excellent customer service. Organize, coordinate, and monitor the atelier team to guarantee that the product is adjusted according to quality and established time, ensuring client satisfaction. Organize and supervise the after-sales period (fitting, delivering, ironing, and refit) of each dress, ensuring client satisfaction in the planned fittings. Collaborate with sales consultants in providing advice to customers and assist them in making decisions. Provide updated information about the status of the store to the Store Manager to facilitate appropriate decision-making. Manage daily appointments planning, fittings, and tasks to ensure correct organization according to human and material resources, assuring client satisfaction. Control available stock to minimize it and increase or adjust orders according to customer requests. Inform store staff about possible adjustments in products, prices, IT, etc., to develop their activities satisfactorily. Ensure a global store image, according to company internal policy, acting as a PRONOVIAS ambassador. Requirements Good academic background in business and/or fashion design. At least 5-7 years as Assistant Store Manager in bridal or ready-to-wear luxury brands and experience managing large teams. Experienced in managing a P&L, working with KPIs, and a good level of proficiency in Excel (analytics, reporting, action plan development, etc.). Fluency in English is mandatory; knowledge of Spanish is a plus. If you feel this description fits you and are excited about becoming part of the Pronovias team, we will be delighted to meet you!
May 23, 2025
Full time
Headquartered in Barcelona and founded in 1964, Pronovias Group is the first global bridal group shaping the future of our industry for every bride . Our team, with around 1,000 employees, is united by a shared passion and motivation to make each woman truly happy. We are a group of pioneering bridal brands , each known for the creativity of our innovation: Pronovias, Vera Wang Bride, St Patrick, White One, Nicole and Ladybird. The Group's bridal and eveningwear dresses are sold in more than 105 countries through a network of 100 stores and more than 4,000 points of sale. You are invited to experience for yourself the magic of bridal! Pronovias Group has been dressing dreams for more than 50 years through our four brands: Pronovias, Saint Patrick, White One, Nicole and Ladybird. We are currently hiring an Assistant Store Manager for our store in London , who will coordinate and lead the store team and related activities in accordance with the guidelines of the Store Manager, ensuring compliance with assigned sales targets, customer satisfaction, and the image of Pronovias. Main responsibilities: Foster team motivation. Distribute and share the set objectives with the store team, monitoring them closely. Manage the store team timetable as well as their absences and corresponding reporting. Coordinate and ensure that different projects and development plans for the store team are applied. Foster team growth to guarantee profitability, acquiring a global business vision. Monitor the results of the store inventories. Organize, coordinate, and monitor the store sales team to guarantee excellent customer service. Organize, coordinate, and monitor the atelier team to guarantee that the product is adjusted according to quality and established time, ensuring client satisfaction. Organize and supervise the after-sales period (fitting, delivering, ironing, and refit) of each dress, ensuring client satisfaction in the planned fittings. Collaborate with sales consultants in providing advice to customers and assist them in making decisions. Provide updated information about the status of the store to the Store Manager to facilitate appropriate decision-making. Manage daily appointments planning, fittings, and tasks to ensure correct organization according to human and material resources, assuring client satisfaction. Control available stock to minimize it and increase or adjust orders according to customer requests. Inform store staff about possible adjustments in products, prices, IT, etc., to develop their activities satisfactorily. Ensure a global store image, according to company internal policy, acting as a PRONOVIAS ambassador. Requirements Good academic background in business and/or fashion design. At least 5-7 years as Assistant Store Manager in bridal or ready-to-wear luxury brands and experience managing large teams. Experienced in managing a P&L, working with KPIs, and a good level of proficiency in Excel (analytics, reporting, action plan development, etc.). Fluency in English is mandatory; knowledge of Spanish is a plus. If you feel this description fits you and are excited about becoming part of the Pronovias team, we will be delighted to meet you!
Do you love luxury fashion? Have you got previous customer service experience? Our client is a luxury fashion brand known for timeless design, modern femininity, and meticulous craftsmanship. With a strong focus on exceptional service and elevated experiences, we are looking for a Customer Service Assistant who will act as the voice of their brand and provide a seamless, high-touch customer journey across all channels. Please note this role is 5 days a week in their head office and store Key Responsibilities Customer Engagement & Support Respond promptly and thoughtfully to all customer care queries via email, WhatsApp, phone, Instagram, and Live Chat. Deliver exceptional service across the product range, ensuring customer satisfaction and brand loyalty. Maintain a tone of voice that is consistent with the brand. Order Management & Logistics Oversee and coordinate internal stock movements between store and dispatch centres to ensure timely order fulfilment. Liaise with warehouses, couriers, and internal teams to mitigate delivery issues and ensure smooth processing of orders. Administer customer returns and ensure all refunds and stock reconciliation processes are completed accurately and efficiently. Ensure orders via third-party marketplaces are processed in line with partner requirements and time lines. Product Expertise & Client Experience Develop a deep understanding of their product offering to provide tailored advice and support. Manage and support bespoke and Made-To-Order requests in collaboration with relevant internal teams. Deliver personalised customer service that drives repeat business and long-term relationships. Provide thoughtful post-sale support, following up on feedback and maintaining detailed records. Reporting & Continuous Improvement Compile weekly reports on customer feedback and flag any issues or recurring trends. Share insights and product feedback with the wider team to drive service and product improvements. Advocate for online clients internally, ensuring every touch point in the customer journey reflects our brand standards. Peak Support & Team Collaboration Support dispatch operations during peak sales periods. Collaborate cross-functionally to deliver a seamless and unified customer experience. Key Skills & Requirements Previous experience in a luxury retail, fashion, or e-commerce customer service environment. Strong written and verbal communication skills with a professional and empathetic approach. Proficiency in handling multiple digital channels including LiveChat, WhatsApp, Instagram, and marketplace platforms. Exceptional attention to detail and ability to multitask in a fast-paced environment. Strong understanding of order management systems and courier platforms. A proactive, solution-oriented mindset and a passion for delivering best-in-class customer experiences. Familiarity with luxury customer expectations and brand positioning. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
May 21, 2025
Seasonal
Do you love luxury fashion? Have you got previous customer service experience? Our client is a luxury fashion brand known for timeless design, modern femininity, and meticulous craftsmanship. With a strong focus on exceptional service and elevated experiences, we are looking for a Customer Service Assistant who will act as the voice of their brand and provide a seamless, high-touch customer journey across all channels. Please note this role is 5 days a week in their head office and store Key Responsibilities Customer Engagement & Support Respond promptly and thoughtfully to all customer care queries via email, WhatsApp, phone, Instagram, and Live Chat. Deliver exceptional service across the product range, ensuring customer satisfaction and brand loyalty. Maintain a tone of voice that is consistent with the brand. Order Management & Logistics Oversee and coordinate internal stock movements between store and dispatch centres to ensure timely order fulfilment. Liaise with warehouses, couriers, and internal teams to mitigate delivery issues and ensure smooth processing of orders. Administer customer returns and ensure all refunds and stock reconciliation processes are completed accurately and efficiently. Ensure orders via third-party marketplaces are processed in line with partner requirements and time lines. Product Expertise & Client Experience Develop a deep understanding of their product offering to provide tailored advice and support. Manage and support bespoke and Made-To-Order requests in collaboration with relevant internal teams. Deliver personalised customer service that drives repeat business and long-term relationships. Provide thoughtful post-sale support, following up on feedback and maintaining detailed records. Reporting & Continuous Improvement Compile weekly reports on customer feedback and flag any issues or recurring trends. Share insights and product feedback with the wider team to drive service and product improvements. Advocate for online clients internally, ensuring every touch point in the customer journey reflects our brand standards. Peak Support & Team Collaboration Support dispatch operations during peak sales periods. Collaborate cross-functionally to deliver a seamless and unified customer experience. Key Skills & Requirements Previous experience in a luxury retail, fashion, or e-commerce customer service environment. Strong written and verbal communication skills with a professional and empathetic approach. Proficiency in handling multiple digital channels including LiveChat, WhatsApp, Instagram, and marketplace platforms. Exceptional attention to detail and ability to multitask in a fast-paced environment. Strong understanding of order management systems and courier platforms. A proactive, solution-oriented mindset and a passion for delivering best-in-class customer experiences. Familiarity with luxury customer expectations and brand positioning. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Do you love luxury fashion? Have you got previous customer service experience? Our client is a luxury fashion brand known for timeless design, modern femininity, and meticulous craftsmanship. With a strong focus on exceptional service and elevated experiences, we are looking for a Customer Service Assistant who will act as the voice of their brand and provide a seamless, high-touch customer journey across all channels. Key Responsibilities Customer Engagement & Support Respond promptly and thoughtfully to all customer care queries via email, WhatsApp, phone, Instagram, and Live Chat. Deliver exceptional service across the product range, ensuring customer satisfaction and brand loyalty. Maintain a tone of voice that is consistent with the brand. Order Management & Logistics Oversee and coordinate internal stock movements between store and dispatch centres to ensure timely order fulfilment. Liaise with warehouses, couriers, and internal teams to mitigate delivery issues and ensure smooth processing of orders. Administer customer returns and ensure all refunds and stock reconciliation processes are completed accurately and efficiently. Ensure orders via third-party marketplaces are processed in line with partner requirements and time lines. Product Expertise & Client Experience Develop a deep understanding of their product offering to provide tailored advice and support. Manage and support bespoke and Made-To-Order requests in collaboration with relevant internal teams. Deliver personalised customer service that drives repeat business and long-term relationships. Provide thoughtful post-sale support, following up on feedback and maintaining detailed records. Reporting & Continuous Improvement Compile weekly reports on customer feedback and flag any issues or recurring trends. Share insights and product feedback with the wider team to drive service and product improvements. Advocate for online clients internally, ensuring every touch point in the customer journey reflects our brand standards. Peak Support & Team Collaboration Support dispatch operations during peak sales periods. Collaborate cross-functionally to deliver a seamless and unified customer experience. Key Skills & Requirements Previous experience in a luxury retail, fashion, or e-commerce customer service environment. Strong written and verbal communication skills with a professional and empathetic approach. Proficiency in handling multiple digital channels including LiveChat, WhatsApp, Instagram, and marketplace platforms. Exceptional attention to detail and ability to multitask in a fast-paced environment. Strong understanding of order management systems and courier platforms. A proactive, solution-oriented mindset and a passion for delivering best-in-class customer experiences. Familiarity with luxury customer expectations and brand positioning. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
May 21, 2025
Seasonal
Do you love luxury fashion? Have you got previous customer service experience? Our client is a luxury fashion brand known for timeless design, modern femininity, and meticulous craftsmanship. With a strong focus on exceptional service and elevated experiences, we are looking for a Customer Service Assistant who will act as the voice of their brand and provide a seamless, high-touch customer journey across all channels. Key Responsibilities Customer Engagement & Support Respond promptly and thoughtfully to all customer care queries via email, WhatsApp, phone, Instagram, and Live Chat. Deliver exceptional service across the product range, ensuring customer satisfaction and brand loyalty. Maintain a tone of voice that is consistent with the brand. Order Management & Logistics Oversee and coordinate internal stock movements between store and dispatch centres to ensure timely order fulfilment. Liaise with warehouses, couriers, and internal teams to mitigate delivery issues and ensure smooth processing of orders. Administer customer returns and ensure all refunds and stock reconciliation processes are completed accurately and efficiently. Ensure orders via third-party marketplaces are processed in line with partner requirements and time lines. Product Expertise & Client Experience Develop a deep understanding of their product offering to provide tailored advice and support. Manage and support bespoke and Made-To-Order requests in collaboration with relevant internal teams. Deliver personalised customer service that drives repeat business and long-term relationships. Provide thoughtful post-sale support, following up on feedback and maintaining detailed records. Reporting & Continuous Improvement Compile weekly reports on customer feedback and flag any issues or recurring trends. Share insights and product feedback with the wider team to drive service and product improvements. Advocate for online clients internally, ensuring every touch point in the customer journey reflects our brand standards. Peak Support & Team Collaboration Support dispatch operations during peak sales periods. Collaborate cross-functionally to deliver a seamless and unified customer experience. Key Skills & Requirements Previous experience in a luxury retail, fashion, or e-commerce customer service environment. Strong written and verbal communication skills with a professional and empathetic approach. Proficiency in handling multiple digital channels including LiveChat, WhatsApp, Instagram, and marketplace platforms. Exceptional attention to detail and ability to multitask in a fast-paced environment. Strong understanding of order management systems and courier platforms. A proactive, solution-oriented mindset and a passion for delivering best-in-class customer experiences. Familiarity with luxury customer expectations and brand positioning. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Join Our Team as a Retail Store Assistant in Westfields, London! Are you passionate about fashion and dedicated to providing exceptional customer service? We have an exciting opportunity for you! Our client, a leading luxury womenswear brand, is seeking a Retail Store Assistant to join their vibrant team in the heart of Westfields, London. About the Role: As a Retail Store Assistant, you will be the face of our brand, creating an inviting shopping experience for our customers. Your role will include: Delivering outstanding customer service by assisting customers, answering inquiries, and offering personalised product recommendations. Staying updated on the latest fashion trends and product details to provide expert advice. Collaborating with the team to drive sales by restocking merchandise and maintaining attractive displays. Promoting the brand's values of diversity and contemporary fashion. Ensuring the store is visually appealing and well-organised at all times. Assisting with inventory control, including receiving and processing shipments. Handling cash and credit card transactions accurately and efficiently. Upholding company policies and maintaining a clean and tidy environment. Adhering to all Health and Safety requirements. Contract Details: Contract Type: Fixed Term Contract Working Pattern: Full Time (40 hours per week) Working Hours: Monday to Saturday from 9:30 am to 10:30 pm and Sunday from 11:30 am to 6:30 pm. Location: Westfields, London Salary: Highly competitive salary with extensive benefits. About Us: You will be employed by Adecco, a FTSE500 Global organisation, serving as an Adecco Consultant while working onsite with our client. Enjoy a regular salary, pension contributions, holiday and sick pay, along with additional benefits including medical insurance, income protection, critical illness and life insurance, and access to our library of online training materials. Ready to Apply? If you have the skills and enthusiasm for this role, we want to hear from you! Click "apply now" to express your interest in this fantastic opportunity. Your application will be reviewed by our dedicated team. Inclusivity Matters: Adecco is a disability-confident employer and is committed to building a supportive and inclusive recruitment process. We encourage candidates from all backgrounds and abilities to apply. If you require reasonable adjustments at any stage, please let us know, and we will be happy to assist you. Join us in creating a memorable shopping experience for our customers. We look forward to welcoming you to the team! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
May 19, 2025
Contractor
Join Our Team as a Retail Store Assistant in Westfields, London! Are you passionate about fashion and dedicated to providing exceptional customer service? We have an exciting opportunity for you! Our client, a leading luxury womenswear brand, is seeking a Retail Store Assistant to join their vibrant team in the heart of Westfields, London. About the Role: As a Retail Store Assistant, you will be the face of our brand, creating an inviting shopping experience for our customers. Your role will include: Delivering outstanding customer service by assisting customers, answering inquiries, and offering personalised product recommendations. Staying updated on the latest fashion trends and product details to provide expert advice. Collaborating with the team to drive sales by restocking merchandise and maintaining attractive displays. Promoting the brand's values of diversity and contemporary fashion. Ensuring the store is visually appealing and well-organised at all times. Assisting with inventory control, including receiving and processing shipments. Handling cash and credit card transactions accurately and efficiently. Upholding company policies and maintaining a clean and tidy environment. Adhering to all Health and Safety requirements. Contract Details: Contract Type: Fixed Term Contract Working Pattern: Full Time (40 hours per week) Working Hours: Monday to Saturday from 9:30 am to 10:30 pm and Sunday from 11:30 am to 6:30 pm. Location: Westfields, London Salary: Highly competitive salary with extensive benefits. About Us: You will be employed by Adecco, a FTSE500 Global organisation, serving as an Adecco Consultant while working onsite with our client. Enjoy a regular salary, pension contributions, holiday and sick pay, along with additional benefits including medical insurance, income protection, critical illness and life insurance, and access to our library of online training materials. Ready to Apply? If you have the skills and enthusiasm for this role, we want to hear from you! Click "apply now" to express your interest in this fantastic opportunity. Your application will be reviewed by our dedicated team. Inclusivity Matters: Adecco is a disability-confident employer and is committed to building a supportive and inclusive recruitment process. We encourage candidates from all backgrounds and abilities to apply. If you require reasonable adjustments at any stage, please let us know, and we will be happy to assist you. Join us in creating a memorable shopping experience for our customers. We look forward to welcoming you to the team! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
locations Portsmouth, Gunwharf Quays Shopping Centre, GB time type Full time posted on Posted Yesterday job requisition id R-102166 At Swarovski, where innovation meets inspiration, our Assistant Store Managers are our ultimate advocates, providing our customers with extraordinary service and an awe-inspiring brand experience. We are searching for a motivated Assistant Store Manager to place crystal into the hearts and hands of our customers, to lead and grow a team with passion and enthusiasm, and make dreams come true. Join us if you are looking for a rewarding role within a diverse team that is pushing boundaries and shares your real passion for fashion and jewellery. Be part of a truly iconic global brand, learn and grow with us. A world of wonder awaits you. About the job You are an advocate of our brand. In this role and together with the team, you will: Strive for excellence and go the extra mile in every customer interaction. Build a loyal portfolio of existing and new customers. Act as a role model, leading by example with passion and enthusiasm. Support recruitment, coach and motivate the team to drive the business. Support the implementation of the monthly service and sales plan, goals, and targets. Facilitate the onboarding of new starters in store. About you You are an experienced Assistant Store Manager and you have: 1-2 years' experience working in a multicultural retail environment. Experience/keen interest in luxury fashion/cosmetics/lifestyle brands. Leadership and coaching skills. Digital proficiency, learning agility, and a growth mindset. A winning personality to easily establish trustful relationships. What we offer You can expect a range of benefits, including: Monthly bonus scheme Industry leading, generous staff discount starting on your first day Enhanced holiday entitlement of 6.6 weeks, pro rata for part time employees Exclusive access to our Employee Assistance Programme provider, The Retail Trust; offering resources to support wellbeing including 24/7 access to a Virtual GP service. Access to our online benefits platform offering a wide range of retail, hospitality and entertainment discounts Masters of Light Since 1895 Swarovski creates beautiful crystal-based products of impeccable quality and craftsmanship that bring joy and celebrate individuality. Founded in 1895 in Austria, the company designs, manufactures and sells the world's finest crystal, gemstones, Swarovski Created Diamonds and zirconia, jewelry, and accessories, as well as crystal objects and home accessories. Swarovski Crystal Business has a global reach with approximately 2,400 stores and 6,700 points of sales in around 140 countries and employs more than 18,000 people. Together with its sister companies Swarovski Optik (optical devices) and Tyrolit (abrasives), Swarovski Crystal Business forms the Swarovski Group. A responsible relationship with people and the planet is part of Swarovski's heritage. Today this legacy is rooted in sustainability measures across the value chain, with an emphasis on circular innovation, championing diversity, inclusion and self-expression, and in the philanthropic work of the Swarovski Foundation, which supports charitable organizations bringing positive environmental and social impact. Swarovski is an equal opportunity employer. We give our people the guts to celebrate individuality and pride ourselves on creating a workplace where people feel involved, respected, valued, connected, and heard. A place where anyone/everyone belongs. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity, expression or any other status protected under the law of the countries we operate in. Create a World of Wonder Joining Swarovski means being part of a bigger purpose. You can create a positive impact and work wonders by bringing your unique ideas to life. Together, we'll inspire the world of interior décor, fashion, culture, film and entertainment. Recruitment Process at Swarovski You are just a few steps away from becoming a part of our World of Wonder. Select the job that excites you the most, tailor your CV and submit your application. We will be in touch once your application has been carefully reviewed to ask you additional questions, share position details and the next steps. If successful, we will invite you for at least one interview and might ask you to prepare a case study or do an assessment test. You will have time to ask your questions too. CV Tips to Nail Your Dream Job The first impression matters: make your two-page CV professional and aesthetic. Add the most relevant details that reflect you are a great match for the role, focus on your skills, projects, achievements, results and education. Tell us how well do you speak/write any other foreign languages. We like to read the summaries of candidates' profiles with goals and passions - they highlight your personality and motivation. If you are at the beginning of your career journey, show your individuality and highlight the details that are relevant to the role (e.g. internships, voluntary or temporary jobs, online courses, certificates, year abroad exchange programs) You couldn't find your dream job? Introduce Yourself Don't miss out! Sign up now and get job alerts tailored to you!
May 19, 2025
Full time
locations Portsmouth, Gunwharf Quays Shopping Centre, GB time type Full time posted on Posted Yesterday job requisition id R-102166 At Swarovski, where innovation meets inspiration, our Assistant Store Managers are our ultimate advocates, providing our customers with extraordinary service and an awe-inspiring brand experience. We are searching for a motivated Assistant Store Manager to place crystal into the hearts and hands of our customers, to lead and grow a team with passion and enthusiasm, and make dreams come true. Join us if you are looking for a rewarding role within a diverse team that is pushing boundaries and shares your real passion for fashion and jewellery. Be part of a truly iconic global brand, learn and grow with us. A world of wonder awaits you. About the job You are an advocate of our brand. In this role and together with the team, you will: Strive for excellence and go the extra mile in every customer interaction. Build a loyal portfolio of existing and new customers. Act as a role model, leading by example with passion and enthusiasm. Support recruitment, coach and motivate the team to drive the business. Support the implementation of the monthly service and sales plan, goals, and targets. Facilitate the onboarding of new starters in store. About you You are an experienced Assistant Store Manager and you have: 1-2 years' experience working in a multicultural retail environment. Experience/keen interest in luxury fashion/cosmetics/lifestyle brands. Leadership and coaching skills. Digital proficiency, learning agility, and a growth mindset. A winning personality to easily establish trustful relationships. What we offer You can expect a range of benefits, including: Monthly bonus scheme Industry leading, generous staff discount starting on your first day Enhanced holiday entitlement of 6.6 weeks, pro rata for part time employees Exclusive access to our Employee Assistance Programme provider, The Retail Trust; offering resources to support wellbeing including 24/7 access to a Virtual GP service. Access to our online benefits platform offering a wide range of retail, hospitality and entertainment discounts Masters of Light Since 1895 Swarovski creates beautiful crystal-based products of impeccable quality and craftsmanship that bring joy and celebrate individuality. Founded in 1895 in Austria, the company designs, manufactures and sells the world's finest crystal, gemstones, Swarovski Created Diamonds and zirconia, jewelry, and accessories, as well as crystal objects and home accessories. Swarovski Crystal Business has a global reach with approximately 2,400 stores and 6,700 points of sales in around 140 countries and employs more than 18,000 people. Together with its sister companies Swarovski Optik (optical devices) and Tyrolit (abrasives), Swarovski Crystal Business forms the Swarovski Group. A responsible relationship with people and the planet is part of Swarovski's heritage. Today this legacy is rooted in sustainability measures across the value chain, with an emphasis on circular innovation, championing diversity, inclusion and self-expression, and in the philanthropic work of the Swarovski Foundation, which supports charitable organizations bringing positive environmental and social impact. Swarovski is an equal opportunity employer. We give our people the guts to celebrate individuality and pride ourselves on creating a workplace where people feel involved, respected, valued, connected, and heard. A place where anyone/everyone belongs. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity, expression or any other status protected under the law of the countries we operate in. Create a World of Wonder Joining Swarovski means being part of a bigger purpose. You can create a positive impact and work wonders by bringing your unique ideas to life. Together, we'll inspire the world of interior décor, fashion, culture, film and entertainment. Recruitment Process at Swarovski You are just a few steps away from becoming a part of our World of Wonder. Select the job that excites you the most, tailor your CV and submit your application. We will be in touch once your application has been carefully reviewed to ask you additional questions, share position details and the next steps. If successful, we will invite you for at least one interview and might ask you to prepare a case study or do an assessment test. You will have time to ask your questions too. CV Tips to Nail Your Dream Job The first impression matters: make your two-page CV professional and aesthetic. Add the most relevant details that reflect you are a great match for the role, focus on your skills, projects, achievements, results and education. Tell us how well do you speak/write any other foreign languages. We like to read the summaries of candidates' profiles with goals and passions - they highlight your personality and motivation. If you are at the beginning of your career journey, show your individuality and highlight the details that are relevant to the role (e.g. internships, voluntary or temporary jobs, online courses, certificates, year abroad exchange programs) You couldn't find your dream job? Introduce Yourself Don't miss out! Sign up now and get job alerts tailored to you!
At Swarovski, where innovation meets inspiration, our Assistant Store Managers are our ultimate advocates, providing our customers with extraordinary service and an awe-inspiring brand experience. We are searching for a motivated Assistant Store Manager to place crystal into the hearts and hands of our customers, to lead and grow a team with passion and enthusiasm, and make dreams come true. Join us if you are looking for a rewarding role within a diverse team that is pushing boundaries and shares your real passion for fashion and jewellery. Be part of a truly iconic global brand, learn and grow with us. A world of wonder awaits you. About the job You are an advocate of our brand. In this role and together with the team, you will: Strive for excellence and go the extra mile in every customer interaction. Build a loyal portfolio of existing and new customers. Act as a role model, leading by example with passion and enthusiasm. Support recruitment, coach and motivate the team to drive the business. Support the implementation of the monthly service and sales plan, goals, and targets. Facilitate the onboarding of new starters in store. About you You are an experienced Assistant Store Manager and you have: 1-2 years' experience working in a multicultural retail environment. Experience/keen interest in luxury fashion/cosmetics/lifestyle brands. Leadership and coaching skills. Digital proficiency, learning agility, and a growth mindset. A winning personality to easily establish trustful relationships. What we offer You can expect a range of benefits, including: Monthly bonus scheme Industry leading, generous staff discount starting on your first day Enhanced holiday entitlement of 6.6 weeks, pro rata for part time employees Exclusive access to our Employee Assistance Programme provider, The Retail Trust; offering resources to support wellbeing including 24/7 access to a Virtual GP service. Access to our online benefits platform offering a wide range of retail, hospitality and entertainment discounts Masters of Light Since 1895 Swarovski creates beautiful crystal-based products of impeccable quality and craftsmanship that bring joy and celebrate individuality. Founded in 1895 in Austria, the company designs, manufactures and sells the world's finest crystal, gemstones, Swarovski Created Diamonds and zirconia, jewelry, and accessories, as well as crystal objects and home accessories. Swarovski Crystal Business has a global reach with approximately 2,400 stores and 6,700 points of sales in around 140 countries and employs more than 18,000 people. Swarovski is an equal opportunity employer. We give our people the guts to celebrate individuality and pride ourselves on creating a workplace where people feel involved, respected, valued, connected, and heard. A place where anyone/everyone belongs. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity, expression or any other status protected under the law of the countries we operate in. Joining Swarovski means being part of a bigger purpose. You can create a positive impact and work wonders by bringing your unique ideas to life. Together, we'll inspire the world of interior décor, fashion, culture, film and entertainment.
May 18, 2025
Full time
At Swarovski, where innovation meets inspiration, our Assistant Store Managers are our ultimate advocates, providing our customers with extraordinary service and an awe-inspiring brand experience. We are searching for a motivated Assistant Store Manager to place crystal into the hearts and hands of our customers, to lead and grow a team with passion and enthusiasm, and make dreams come true. Join us if you are looking for a rewarding role within a diverse team that is pushing boundaries and shares your real passion for fashion and jewellery. Be part of a truly iconic global brand, learn and grow with us. A world of wonder awaits you. About the job You are an advocate of our brand. In this role and together with the team, you will: Strive for excellence and go the extra mile in every customer interaction. Build a loyal portfolio of existing and new customers. Act as a role model, leading by example with passion and enthusiasm. Support recruitment, coach and motivate the team to drive the business. Support the implementation of the monthly service and sales plan, goals, and targets. Facilitate the onboarding of new starters in store. About you You are an experienced Assistant Store Manager and you have: 1-2 years' experience working in a multicultural retail environment. Experience/keen interest in luxury fashion/cosmetics/lifestyle brands. Leadership and coaching skills. Digital proficiency, learning agility, and a growth mindset. A winning personality to easily establish trustful relationships. What we offer You can expect a range of benefits, including: Monthly bonus scheme Industry leading, generous staff discount starting on your first day Enhanced holiday entitlement of 6.6 weeks, pro rata for part time employees Exclusive access to our Employee Assistance Programme provider, The Retail Trust; offering resources to support wellbeing including 24/7 access to a Virtual GP service. Access to our online benefits platform offering a wide range of retail, hospitality and entertainment discounts Masters of Light Since 1895 Swarovski creates beautiful crystal-based products of impeccable quality and craftsmanship that bring joy and celebrate individuality. Founded in 1895 in Austria, the company designs, manufactures and sells the world's finest crystal, gemstones, Swarovski Created Diamonds and zirconia, jewelry, and accessories, as well as crystal objects and home accessories. Swarovski Crystal Business has a global reach with approximately 2,400 stores and 6,700 points of sales in around 140 countries and employs more than 18,000 people. Swarovski is an equal opportunity employer. We give our people the guts to celebrate individuality and pride ourselves on creating a workplace where people feel involved, respected, valued, connected, and heard. A place where anyone/everyone belongs. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity, expression or any other status protected under the law of the countries we operate in. Joining Swarovski means being part of a bigger purpose. You can create a positive impact and work wonders by bringing your unique ideas to life. Together, we'll inspire the world of interior décor, fashion, culture, film and entertainment.
Assistant Store Manager - London Harrods Join to apply for the Assistant Store Manager - London Harrods role at Versace . Get AI-powered advice on this job and access more exclusive features. Direct message the job poster from Versace. WHY WORK FOR VERSACE Versace is one of the most recognizable names in the world. The luxury House became a leader in fashion and culture since its founding in 1978. Led by Emmanuel Gintzburger (CEO) and Dario Vitale (Chief Creative Officer), with Donatella Versace as the Chief Brand Ambassador since April 1st, 2025. WHO YOU ARE Fashionable, driven individuals who inspire their team. You act as a strong brand representative, grow your business through client relationships and events, and support an innovative, solution-oriented workplace. As an Assistant Store Manager, you will help develop an energetic team focused on exceptional customer service. WHAT YOU WILL DO Analyze the business and propose action plans to reach objectives, improve results, and support key strategies. Review sales and KPIs performance with the Store Manager. Prepare reports on competitors, products, and opportunities. Analyze sell-through and coordinate with divisions on product availability and market trends. Team Management Support team members in achieving their objectives, developing skills, and performance. Create a dynamic environment, promote teamwork, and maintain harmonious relations. Motivate the team and celebrate successes. Ensure staff follow company guidelines and achieve goals. Train and coach staff, focusing on brand, product, operations, and soft skills. Participate in daily/weekly briefings, onboarding, and staff grooming. Client Management Maintain high customer service standards to deliver the Versace experience. Build relationships with clients, engage with customers, and develop a high-profile clientele. CRM Monitor customer database management and actions to foster long-term relationships. Organize community outreach and in-store events in collaboration with merchandising and PR teams. Operations Manage stock, backroom, inventory, and operational duties. Maintain security and inventory accuracy to meet shrinkage targets. Ensure store presentation and visual merchandising standards are upheld. YOU'LL NEED TO HAVE 1-3 years retail management experience, luxury experience preferred. Bachelor's degree in Fashion or Business preferred. Understanding of retail operations, proficiency with POS, Word, Excel, email. Strong interpersonal and management skills, market awareness. Confidence, organization, critical thinking, and problem-solving abilities. Excellent communication skills. Ability to multitask in a fast-paced environment. Positive, sales-focused approach, ownership mentality. WE'D LOVE TO SEE An entrepreneurial drive to achieve results. Well-connected with engaging abilities. High-level customer service and fashion expertise. Outgoing, energetic personality suited for a high-paced environment. Capri is committed to diversity and inclusion, fostering a workplace that values differences. We are an equal opportunity employer.
May 17, 2025
Full time
Assistant Store Manager - London Harrods Join to apply for the Assistant Store Manager - London Harrods role at Versace . Get AI-powered advice on this job and access more exclusive features. Direct message the job poster from Versace. WHY WORK FOR VERSACE Versace is one of the most recognizable names in the world. The luxury House became a leader in fashion and culture since its founding in 1978. Led by Emmanuel Gintzburger (CEO) and Dario Vitale (Chief Creative Officer), with Donatella Versace as the Chief Brand Ambassador since April 1st, 2025. WHO YOU ARE Fashionable, driven individuals who inspire their team. You act as a strong brand representative, grow your business through client relationships and events, and support an innovative, solution-oriented workplace. As an Assistant Store Manager, you will help develop an energetic team focused on exceptional customer service. WHAT YOU WILL DO Analyze the business and propose action plans to reach objectives, improve results, and support key strategies. Review sales and KPIs performance with the Store Manager. Prepare reports on competitors, products, and opportunities. Analyze sell-through and coordinate with divisions on product availability and market trends. Team Management Support team members in achieving their objectives, developing skills, and performance. Create a dynamic environment, promote teamwork, and maintain harmonious relations. Motivate the team and celebrate successes. Ensure staff follow company guidelines and achieve goals. Train and coach staff, focusing on brand, product, operations, and soft skills. Participate in daily/weekly briefings, onboarding, and staff grooming. Client Management Maintain high customer service standards to deliver the Versace experience. Build relationships with clients, engage with customers, and develop a high-profile clientele. CRM Monitor customer database management and actions to foster long-term relationships. Organize community outreach and in-store events in collaboration with merchandising and PR teams. Operations Manage stock, backroom, inventory, and operational duties. Maintain security and inventory accuracy to meet shrinkage targets. Ensure store presentation and visual merchandising standards are upheld. YOU'LL NEED TO HAVE 1-3 years retail management experience, luxury experience preferred. Bachelor's degree in Fashion or Business preferred. Understanding of retail operations, proficiency with POS, Word, Excel, email. Strong interpersonal and management skills, market awareness. Confidence, organization, critical thinking, and problem-solving abilities. Excellent communication skills. Ability to multitask in a fast-paced environment. Positive, sales-focused approach, ownership mentality. WE'D LOVE TO SEE An entrepreneurial drive to achieve results. Well-connected with engaging abilities. High-level customer service and fashion expertise. Outgoing, energetic personality suited for a high-paced environment. Capri is committed to diversity and inclusion, fostering a workplace that values differences. We are an equal opportunity employer.
Job Title: Fashion Marketing Team Assistant Location: Shepherds Bush Employment Type: 4 days per week Salary: 13.85 per hour We are seeking a proactive and highly organized Fashion Marketing Team Assistant to support both the Creative Director and Marketing Director at a leading luxury e-commerce brand based in London. This role is ideal for someone who thrives in a fast-paced, creative environment and has a genuine passion for fashion, marketing, and luxury digital retail. Key Responsibilities: Provide day-to-day support to the Creative and Marketing Directors across a range of projects Assist in organising and coordinating internal and external meetings, including booking and preparing meeting rooms Support with administrative tasks such as raising purchase orders, tracking invoices, and liaising with suppliers Ensure smooth communication and coordination between cross-functional teams Be hands-on and adaptable in supporting various ad hoc tasks and project needs Requirements: Previous experience in a marketing, creative, or team support role Comfortable with invoice processing and purchase order systems Exceptional organisational and multitasking abilities Professional, flexible, and quick-thinking with a calm, can-do attitude Strong verbal and written communication skills Proficient in Microsoft Office Interest in luxury fashion and an eye for detail Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
May 14, 2025
Seasonal
Job Title: Fashion Marketing Team Assistant Location: Shepherds Bush Employment Type: 4 days per week Salary: 13.85 per hour We are seeking a proactive and highly organized Fashion Marketing Team Assistant to support both the Creative Director and Marketing Director at a leading luxury e-commerce brand based in London. This role is ideal for someone who thrives in a fast-paced, creative environment and has a genuine passion for fashion, marketing, and luxury digital retail. Key Responsibilities: Provide day-to-day support to the Creative and Marketing Directors across a range of projects Assist in organising and coordinating internal and external meetings, including booking and preparing meeting rooms Support with administrative tasks such as raising purchase orders, tracking invoices, and liaising with suppliers Ensure smooth communication and coordination between cross-functional teams Be hands-on and adaptable in supporting various ad hoc tasks and project needs Requirements: Previous experience in a marketing, creative, or team support role Comfortable with invoice processing and purchase order systems Exceptional organisational and multitasking abilities Professional, flexible, and quick-thinking with a calm, can-do attitude Strong verbal and written communication skills Proficient in Microsoft Office Interest in luxury fashion and an eye for detail Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Are you looking for the opportunity to launch your career in fashion buying?! Do you have a passion for luxury fashion! We are currently seeking a talented and detail-oriented individual to join our client's team as a Buying Admin Assistant to assist their buying team within a world renowned ecommerce brand! Responsibilities: Obtain, check, and update order confirmations from suppliers with 100% accuracy. Manage the introduction of new suppliers, ensuring they are correctly set up with accounts payable and internal systems. Maintain accurate purchase orders within Fulcrum, including uplift/cost price/style code/shipping window details. Keep records of payment terms and shipping details up to date. Raise re-orders as requested by the department. Perform site checks and request product merges, creating new PID's when necessary. Perform pre-upload checks and resolve any issues before go-live, including pre-shoot management. Collect, check, and upload all recommended retail prices (RRPs) each season, ensuring appropriate margins. Perform pricing checks (margin, default & RRP) prior to upload. Prepare vendor packs for buying trips, including relevant files such as sell-through reports and range plans. Act as a single point of contact for query resolution and follow-up across various departments. Provide support to the department with administrative duties as requested. Qualifications: A minimum of previous commercial experience in a fast-paced fashion retail buying or merchandising environment with strong administrative skills. Advanced MS Office skills, particularly in Excel, PowerPoint, and Word. Commercial awareness and understanding of the fashion industry, our products, and competition. Strong attention to detail, organisational skills, and commitment to accuracy. Ability to work with stringent deadlines. A positive work ethic and excellent multitasking abilities. Strong numerical and commercial reasoning skills. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
May 13, 2025
Seasonal
Are you looking for the opportunity to launch your career in fashion buying?! Do you have a passion for luxury fashion! We are currently seeking a talented and detail-oriented individual to join our client's team as a Buying Admin Assistant to assist their buying team within a world renowned ecommerce brand! Responsibilities: Obtain, check, and update order confirmations from suppliers with 100% accuracy. Manage the introduction of new suppliers, ensuring they are correctly set up with accounts payable and internal systems. Maintain accurate purchase orders within Fulcrum, including uplift/cost price/style code/shipping window details. Keep records of payment terms and shipping details up to date. Raise re-orders as requested by the department. Perform site checks and request product merges, creating new PID's when necessary. Perform pre-upload checks and resolve any issues before go-live, including pre-shoot management. Collect, check, and upload all recommended retail prices (RRPs) each season, ensuring appropriate margins. Perform pricing checks (margin, default & RRP) prior to upload. Prepare vendor packs for buying trips, including relevant files such as sell-through reports and range plans. Act as a single point of contact for query resolution and follow-up across various departments. Provide support to the department with administrative duties as requested. Qualifications: A minimum of previous commercial experience in a fast-paced fashion retail buying or merchandising environment with strong administrative skills. Advanced MS Office skills, particularly in Excel, PowerPoint, and Word. Commercial awareness and understanding of the fashion industry, our products, and competition. Strong attention to detail, organisational skills, and commitment to accuracy. Ability to work with stringent deadlines. A positive work ethic and excellent multitasking abilities. Strong numerical and commercial reasoning skills. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
We are seeking a highly organised and analytical Price Analyst for a luxury eccomcerce brand based in London! You will own and execute weekly pricing uploads, coordinate pricing checks with merchandising assistants (MAs), and support core pricing operations. This role will work cross-functionally with Back Office, Upload, and Core Merchandising teams to ensure pricing accuracy, alignment with business strategy, and effective promotion execution. Key Responsibilities: Weekly Upload Ownership: Manage and execute weekly pricing uploads, ensuring pricing accuracy and completeness across platforms. Cross-Functional Coordination: Liaise with MAs and other internal teams to confirm and validate weekly pricing data prior to upload. Process Understanding: Gain end-to-end knowledge of the TON pricing process and collaborate with key stakeholders across merchandising and systems teams. Promo & Clearance Setup: Support promotional and clearance pricing through tools such as WCS and Prince; implement repricing strategies and monitor impact. Performance Tracking: Track pricing actions and analyse their impact on key performance indicators (KPIs) such as stock levels, sales performance, and margins. Global Pricing Analysis: Develop a strong understanding of global pricing structures and assist in reviewing regional upload KPIs. Brand Deep Dives: Conduct analysis on brand discounting behaviour and pricing strategies in relation to TON brand positioning. Requirements: Experience in pricing, merchandising, or retail analytics Strong Excel and data analysis skills; experience with WCS and Prince is a plus Excellent attention to detail and organisational abilities Effective communication skills and ability to work cross-functionally Comfortable working in a fast-paced and deadline-driven environment A proactive approach to problem-solving and process improvement Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
May 09, 2025
Seasonal
We are seeking a highly organised and analytical Price Analyst for a luxury eccomcerce brand based in London! You will own and execute weekly pricing uploads, coordinate pricing checks with merchandising assistants (MAs), and support core pricing operations. This role will work cross-functionally with Back Office, Upload, and Core Merchandising teams to ensure pricing accuracy, alignment with business strategy, and effective promotion execution. Key Responsibilities: Weekly Upload Ownership: Manage and execute weekly pricing uploads, ensuring pricing accuracy and completeness across platforms. Cross-Functional Coordination: Liaise with MAs and other internal teams to confirm and validate weekly pricing data prior to upload. Process Understanding: Gain end-to-end knowledge of the TON pricing process and collaborate with key stakeholders across merchandising and systems teams. Promo & Clearance Setup: Support promotional and clearance pricing through tools such as WCS and Prince; implement repricing strategies and monitor impact. Performance Tracking: Track pricing actions and analyse their impact on key performance indicators (KPIs) such as stock levels, sales performance, and margins. Global Pricing Analysis: Develop a strong understanding of global pricing structures and assist in reviewing regional upload KPIs. Brand Deep Dives: Conduct analysis on brand discounting behaviour and pricing strategies in relation to TON brand positioning. Requirements: Experience in pricing, merchandising, or retail analytics Strong Excel and data analysis skills; experience with WCS and Prince is a plus Excellent attention to detail and organisational abilities Effective communication skills and ability to work cross-functionally Comfortable working in a fast-paced and deadline-driven environment A proactive approach to problem-solving and process improvement Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Westquay Southampton Our Story JEWELLS isn't just about jewellery-it's about self-expression, confidence, and celebrating individuality. We blend trend-led design with casual luxury, offering immersive experiences beyond jewellery-permanent jewellery, fine line tattooing, and curated piercing services. With 1,000 stores planned across 45 countries, now is the perfect time to lead, inspire, and grow with us. About the Role As Store Manager , you're the driving force behind your store's success. With strategic vision and hands-on leadership, you'll create a dynamic, customer-first environment that delivers exceptional service, strong sales, and an empowered team. You'll set the standard, ensuring every detail aligns with our luxury experience while taking ownership of store performance, customer engagement, and team development . You'll also be trained in Piercing & Jewellery Welding , so you can support the store team in delivering these specialist services. This is your opportunity to lead with passion, innovate with confidence, and be part of a brand that's redefining luxury retail. What You'll Do: Deliver an unforgettable customer experience - Lead by example, fostering long-term relationships and providing personalised styling and service. Drive sales & maximise store performance - Take full ownership of sales targets, KPIs, and profitability, ensuring commercial success. Become a trained expert in Piercing & Jewellery Welding - Support your team in delivering these specialist services (full certification provided). Lead, coach & develop your team - Recruit, train, and inspire a high-performing team that embodies the JEWELLS brand. Ensure operational excellence - Oversee inventory, loss prevention, and store presentation, maintaining luxury retail standards. Be a strategic thinker - Identify opportunities for growth, customer engagement, and brand elevation. Own communication & collaboration - Act as the link between your store, leadership team, and brand HQ. What We're Looking For: 3+ years' store leadership experience , within jewellery, fashion and/ or luxury retail. This can be in a Store Manager or Assistant Manager role, ready for the next step in their career journey Passionate about coaching & leading teams - A natural motivator who drives performance. Customer-obsessed & service-driven - Thrives on delivering a luxury experience. Strong commercial acumen - Confident in sales analysis, KPIs, and action planning. Become a trained expert in Piercing & Jewellery Welding - Support the team in delivering these specialist services to enhance the customer experience - No prior experience needed, full certification provided! Results-oriented & solutions-focused - A proactive leader who takes initiative. Loves fashion, jewellery, and styling trends - Brings creativity and vision. Flexible availability - Willing to work evenings, weekends, and key trading periods. Perks & Benefits: Competitive Salary + Commission & Bonuses Career Growth - Be part of a fast-growing, globally expanding brand . Piercing & Jewellery Welding Training & Certification Jewellery Allowance & Generous Discounts Exciting Incentives & Competitions A Birthday Day Off At JEWELLS, we celebrate diversity and are committed to an inclusive workplace.
May 02, 2025
Full time
Westquay Southampton Our Story JEWELLS isn't just about jewellery-it's about self-expression, confidence, and celebrating individuality. We blend trend-led design with casual luxury, offering immersive experiences beyond jewellery-permanent jewellery, fine line tattooing, and curated piercing services. With 1,000 stores planned across 45 countries, now is the perfect time to lead, inspire, and grow with us. About the Role As Store Manager , you're the driving force behind your store's success. With strategic vision and hands-on leadership, you'll create a dynamic, customer-first environment that delivers exceptional service, strong sales, and an empowered team. You'll set the standard, ensuring every detail aligns with our luxury experience while taking ownership of store performance, customer engagement, and team development . You'll also be trained in Piercing & Jewellery Welding , so you can support the store team in delivering these specialist services. This is your opportunity to lead with passion, innovate with confidence, and be part of a brand that's redefining luxury retail. What You'll Do: Deliver an unforgettable customer experience - Lead by example, fostering long-term relationships and providing personalised styling and service. Drive sales & maximise store performance - Take full ownership of sales targets, KPIs, and profitability, ensuring commercial success. Become a trained expert in Piercing & Jewellery Welding - Support your team in delivering these specialist services (full certification provided). Lead, coach & develop your team - Recruit, train, and inspire a high-performing team that embodies the JEWELLS brand. Ensure operational excellence - Oversee inventory, loss prevention, and store presentation, maintaining luxury retail standards. Be a strategic thinker - Identify opportunities for growth, customer engagement, and brand elevation. Own communication & collaboration - Act as the link between your store, leadership team, and brand HQ. What We're Looking For: 3+ years' store leadership experience , within jewellery, fashion and/ or luxury retail. This can be in a Store Manager or Assistant Manager role, ready for the next step in their career journey Passionate about coaching & leading teams - A natural motivator who drives performance. Customer-obsessed & service-driven - Thrives on delivering a luxury experience. Strong commercial acumen - Confident in sales analysis, KPIs, and action planning. Become a trained expert in Piercing & Jewellery Welding - Support the team in delivering these specialist services to enhance the customer experience - No prior experience needed, full certification provided! Results-oriented & solutions-focused - A proactive leader who takes initiative. Loves fashion, jewellery, and styling trends - Brings creativity and vision. Flexible availability - Willing to work evenings, weekends, and key trading periods. Perks & Benefits: Competitive Salary + Commission & Bonuses Career Growth - Be part of a fast-growing, globally expanding brand . Piercing & Jewellery Welding Training & Certification Jewellery Allowance & Generous Discounts Exciting Incentives & Competitions A Birthday Day Off At JEWELLS, we celebrate diversity and are committed to an inclusive workplace.
tore Manager , Assistant Manager, Deputy Manager, Manager, Retail, Fashion, Beauty, Lifestyle, Quality, Store Manager Guernsey. We are looking for a Store Manager to manage this luxury & lifestyle store in Guernsey. This is a busy store with good footfall and a regular customer.If you are looking for your next career move with a brand that has excellent opportunities then we would love to have a ch click apply for full job details
Mar 25, 2025
Full time
tore Manager , Assistant Manager, Deputy Manager, Manager, Retail, Fashion, Beauty, Lifestyle, Quality, Store Manager Guernsey. We are looking for a Store Manager to manage this luxury & lifestyle store in Guernsey. This is a busy store with good footfall and a regular customer.If you are looking for your next career move with a brand that has excellent opportunities then we would love to have a ch click apply for full job details
Are you looking for the opportunity to launch your career in fashion buying?! Do you have a passion for luxury fashion! We are currently seeking a talented and detail-oriented individual to join our client's team as a Buying Admin Assistant to assist their buying team within a world renowned ecommerce brand! Responsibilities: Obtain, check, and update order confirmations from suppliers with 100% accuracy. Manage the introduction of new suppliers, ensuring they are correctly set up with accounts payable and internal systems. Maintain accurate purchase orders within Fulcrum, including uplift/cost price/style code/shipping window details. Keep records of payment terms and shipping details up to date. Raise re-orders as requested by the department. Perform site checks and request product merges, creating new PID's when necessary. Perform pre-upload checks and resolve any issues before go-live, including pre-shoot management. Collect, check, and upload all recommended retail prices (RRPs) each season, ensuring appropriate margins. Perform pricing checks (margin, default & RRP) prior to upload. Prepare vendor packs for buying trips, including relevant files such as sell-through reports and range plans. Act as a single point of contact for query resolution and follow-up across various departments. Provide support to the department with administrative duties as requested. Qualifications: A minimum of previous commercial experience in a fast-paced fashion retail buying or merchandising environment with strong administrative skills. Advanced MS Office skills, particularly in Excel, PowerPoint, and Word. Commercial awareness and understanding of the fashion industry, our products, and competition. Strong attention to detail, organisational skills, and commitment to accuracy. Ability to work with stringent deadlines. A positive work ethic and excellent multitasking abilities. Strong numerical and commercial reasoning skills. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Mar 07, 2025
Seasonal
Are you looking for the opportunity to launch your career in fashion buying?! Do you have a passion for luxury fashion! We are currently seeking a talented and detail-oriented individual to join our client's team as a Buying Admin Assistant to assist their buying team within a world renowned ecommerce brand! Responsibilities: Obtain, check, and update order confirmations from suppliers with 100% accuracy. Manage the introduction of new suppliers, ensuring they are correctly set up with accounts payable and internal systems. Maintain accurate purchase orders within Fulcrum, including uplift/cost price/style code/shipping window details. Keep records of payment terms and shipping details up to date. Raise re-orders as requested by the department. Perform site checks and request product merges, creating new PID's when necessary. Perform pre-upload checks and resolve any issues before go-live, including pre-shoot management. Collect, check, and upload all recommended retail prices (RRPs) each season, ensuring appropriate margins. Perform pricing checks (margin, default & RRP) prior to upload. Prepare vendor packs for buying trips, including relevant files such as sell-through reports and range plans. Act as a single point of contact for query resolution and follow-up across various departments. Provide support to the department with administrative duties as requested. Qualifications: A minimum of previous commercial experience in a fast-paced fashion retail buying or merchandising environment with strong administrative skills. Advanced MS Office skills, particularly in Excel, PowerPoint, and Word. Commercial awareness and understanding of the fashion industry, our products, and competition. Strong attention to detail, organisational skills, and commitment to accuracy. Ability to work with stringent deadlines. A positive work ethic and excellent multitasking abilities. Strong numerical and commercial reasoning skills. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
tore Manager , Assistant Manager, Deputy Manager, Manager, Retail, Fashion, Beauty, Lifestyle, Quality, Store Manager Guernsey. We are looking for a Store Manager to manage this luxury & lifestyle store in Guernsey. This is a busy store with good footfall and a regular customer.If you are looking for your next career move with a brand that has excellent opportunities then we would love to have a ch click apply for full job details
Mar 06, 2025
Full time
tore Manager , Assistant Manager, Deputy Manager, Manager, Retail, Fashion, Beauty, Lifestyle, Quality, Store Manager Guernsey. We are looking for a Store Manager to manage this luxury & lifestyle store in Guernsey. This is a busy store with good footfall and a regular customer.If you are looking for your next career move with a brand that has excellent opportunities then we would love to have a ch click apply for full job details
Store Manager Central Manchester NEW STORE! Up to £35,000 Bonus Benefits This is a fantastic opportunity to work for prestigious luxury sportswear brand Trendy Golf We are recruiting for a Luxury Retail Store Manager for our brand new stunning boutique that will sit within a private members club. We are looking for an experienced retail professional with a passion for delivering bespoke, one-on-one service and leading a team in a luxury retail environment. If you have a background in luxury Accessories, Fashion, or Beauty, and thrive in high-end settings where customer experience and team performance are paramount, this role is your perfect fit. What Youll Be Doing as Store Manager: Leading by example to provide personalised, world-class service to high-net-worth clients Supervising a team of Sales Assistants to ensure excellence in customer service and sales performance Building and maintaining strong relationships with VIP clients, assisting with clienteling and exclusive events Achieving and exceeding sales targets as a team, with opportunities to earn performance-based bonuses Showcasing deep knowledge of the brands exclusive product range, delivering an immersive guest experience Managing the day-to-day operations of the boutique, ensuring smooth processes and exceptional service standards What Were Looking For in our Store Manager: Proven experience in a luxury retail environment, ideally in a supervisory or leadership role Natural ability to engage with high-value clients, creating an authentic, personal shopping experience Strong leadership skills, with a focus on motivating and developing a high-performing team Confidence and charisma that elevate customer interactions and foster a premium in-store atmosphere A results-oriented mindset, with the ability to achieve sales goals and lead a team to success Commitment to the brands values of excellence, prestige, and timeless style APPLY TODAY AS INTERVIEWS TAKING PLACE SOON - we would love to hear from you! JBRP1_UKTJ
Feb 21, 2025
Full time
Store Manager Central Manchester NEW STORE! Up to £35,000 Bonus Benefits This is a fantastic opportunity to work for prestigious luxury sportswear brand Trendy Golf We are recruiting for a Luxury Retail Store Manager for our brand new stunning boutique that will sit within a private members club. We are looking for an experienced retail professional with a passion for delivering bespoke, one-on-one service and leading a team in a luxury retail environment. If you have a background in luxury Accessories, Fashion, or Beauty, and thrive in high-end settings where customer experience and team performance are paramount, this role is your perfect fit. What Youll Be Doing as Store Manager: Leading by example to provide personalised, world-class service to high-net-worth clients Supervising a team of Sales Assistants to ensure excellence in customer service and sales performance Building and maintaining strong relationships with VIP clients, assisting with clienteling and exclusive events Achieving and exceeding sales targets as a team, with opportunities to earn performance-based bonuses Showcasing deep knowledge of the brands exclusive product range, delivering an immersive guest experience Managing the day-to-day operations of the boutique, ensuring smooth processes and exceptional service standards What Were Looking For in our Store Manager: Proven experience in a luxury retail environment, ideally in a supervisory or leadership role Natural ability to engage with high-value clients, creating an authentic, personal shopping experience Strong leadership skills, with a focus on motivating and developing a high-performing team Confidence and charisma that elevate customer interactions and foster a premium in-store atmosphere A results-oriented mindset, with the ability to achieve sales goals and lead a team to success Commitment to the brands values of excellence, prestige, and timeless style APPLY TODAY AS INTERVIEWS TAKING PLACE SOON - we would love to hear from you! JBRP1_UKTJ
