IT Support Analyst Mon-Fri onsite in Debden IG10 Salary + pension scheme + health Free onsite gym & parking Offices are a 5 mins walk from Debden tube station (Central line) with close road links to M11/M25/A406/A12 NB: Please only apply if you are able to work from their Debden (IG10) offices Monday-Friday. Hybrid or remote working is not available. Candidates must be able to demonstrate a sub-60 mins commute time. Company Established in 2009 and regulated by the FCA, this multi-award-winning finance & credit company has a proven track record for customer and employee satisfaction. With a Trustpilot rating of 4.8/5 and over 33,500 combined online reviews, they pride themselves on their customer service and their duty as a responsible lender. What are they looking for? Their IT Department provides support for all internal IT systems, services, hardware and software. In this role you will be responsible for the IT infrastructure both hardware, software on client and server equipment and ensuring tickets & tasks on their IT helpdesk are completed for swift resolution within company SLAs. You would be required to join their Out of Hours team to remotely support staff at weekends on a rota basis. This role will enable someone with a good grounding in IT support the ability to enter their company\small IT team at a pivotal point of their growth giving the right applicant a chance to build their knowledge and experience within all aspects of IT support infrastructure and develop targeted experience in the specific discipline of their choice. Main Duties and Responsibilities: User Support & Service Desk To be responsible for the day-to-day delivery of 1st line through to 3rd line support to their organization and act as one of the first points of contact on their IT Service Desk To provide IT support & preventative maintenance for all end user hardware and software To update Service Desk calls with progress notes, detailing progress on tasks for both end users and other team members. Communicate with all relevant parties affected by any task in a timely, professional manner Ensure that IT issues & faults reported to their IT team are resolved in the shortest possible time, meeting their department's SLA targets, and minimizing disruption to systems and users critical to business operations Identity & Account Management Create, modify, and disable user accounts in a hybrid AD\ Azure Active Directory (Entra ID) environment following IT lifecycle processes. Manage Microsoft 365 licence assignments and group memberships Support onboarding and offboarding workflows, coordinating with HR to ensure timely access provisioning and deprovisioning Assist with multi-factor authentication (MFA) enrolment and account recovery Infrastructure & Systems Ensure IT systems are running efficiently. And perform regular health checks & assessment to check hardware\software status and labelling of equipment & cables are up to date Resolve complex hardware / software problems including printing issues Experience in MS Azure PAS and SAS and Virtual server environments Perform Installations, configurations, setting up of servers, workstations and mobile devices using MS Intune To take a pro-active approach through monitoring the performance of systems and making regular routine inspections of installed equipment and taking corrective avoidance actions to prevent wider problems Assist their Cyber security team with security policies and processes Documentation & Process Maintain accurate IT asset records and contribute to their internal IT knowledge base Document support procedures, common fixes, and configuration guides Assist with IT project tasks as directed by their Head of IT Assist with vendor selection on new products and services relating to IT systems and services Participate in out of hours remote support rota at weekends and bank holidays Skills & Experience: Essential Experience with Microsoft Intune / Endpoint Manager for device management Experience with Microsoft Teams administration and/or SharePoint Online Familiarity with IT ticketing systems (Jira Service Management or similar) Experience with Azure Active Directory / Entra ID user and group management Understanding of networking fundamentals (DNS, DHCP, TCP/IP, VPN) Desirable Familiarity with hardware firewalls (Cisco, SonicWALL, etc) Microsoft, ITIL, CompTIA A+, Certifications desirable Azure infrastructure and Hyper-V experience Other Stuff Working within a newly refurbished dedicated office space with free onsite employee gym Access to a large breakout space with comfortable seating, pool table and arcade games Free on-site parking Central Line Train station within one-minute walk with quick access to Central London Close road links to M11/M25/A406/A12 and London Social events Pension Scheme Healthshield (health cash back scheme and counselling services) 28 days annual leave, incl. Bank Holidays, per annum, with an additional day per year of service (capped at 33 days) Eye Test / Glasses reimbursement scheme Various team and personal reward incentives NB: Please only apply if you are able to work from their Debden (IG10) offices Monday-Friday. Hybrid or remote working is not available. Candidates must be able to demonstrate a sub-60 mins commute time. NB: for non-UK Citizens; we cannot accept applications from anyone requiring sponsorship (now or in the future) for UK permanent employment status. If you are utilising a work visa this must allow you to work in the UK unrestricted for at least the next 5 years. Profile 29 recruitment
May 03, 2026
Full time
IT Support Analyst Mon-Fri onsite in Debden IG10 Salary + pension scheme + health Free onsite gym & parking Offices are a 5 mins walk from Debden tube station (Central line) with close road links to M11/M25/A406/A12 NB: Please only apply if you are able to work from their Debden (IG10) offices Monday-Friday. Hybrid or remote working is not available. Candidates must be able to demonstrate a sub-60 mins commute time. Company Established in 2009 and regulated by the FCA, this multi-award-winning finance & credit company has a proven track record for customer and employee satisfaction. With a Trustpilot rating of 4.8/5 and over 33,500 combined online reviews, they pride themselves on their customer service and their duty as a responsible lender. What are they looking for? Their IT Department provides support for all internal IT systems, services, hardware and software. In this role you will be responsible for the IT infrastructure both hardware, software on client and server equipment and ensuring tickets & tasks on their IT helpdesk are completed for swift resolution within company SLAs. You would be required to join their Out of Hours team to remotely support staff at weekends on a rota basis. This role will enable someone with a good grounding in IT support the ability to enter their company\small IT team at a pivotal point of their growth giving the right applicant a chance to build their knowledge and experience within all aspects of IT support infrastructure and develop targeted experience in the specific discipline of their choice. Main Duties and Responsibilities: User Support & Service Desk To be responsible for the day-to-day delivery of 1st line through to 3rd line support to their organization and act as one of the first points of contact on their IT Service Desk To provide IT support & preventative maintenance for all end user hardware and software To update Service Desk calls with progress notes, detailing progress on tasks for both end users and other team members. Communicate with all relevant parties affected by any task in a timely, professional manner Ensure that IT issues & faults reported to their IT team are resolved in the shortest possible time, meeting their department's SLA targets, and minimizing disruption to systems and users critical to business operations Identity & Account Management Create, modify, and disable user accounts in a hybrid AD\ Azure Active Directory (Entra ID) environment following IT lifecycle processes. Manage Microsoft 365 licence assignments and group memberships Support onboarding and offboarding workflows, coordinating with HR to ensure timely access provisioning and deprovisioning Assist with multi-factor authentication (MFA) enrolment and account recovery Infrastructure & Systems Ensure IT systems are running efficiently. And perform regular health checks & assessment to check hardware\software status and labelling of equipment & cables are up to date Resolve complex hardware / software problems including printing issues Experience in MS Azure PAS and SAS and Virtual server environments Perform Installations, configurations, setting up of servers, workstations and mobile devices using MS Intune To take a pro-active approach through monitoring the performance of systems and making regular routine inspections of installed equipment and taking corrective avoidance actions to prevent wider problems Assist their Cyber security team with security policies and processes Documentation & Process Maintain accurate IT asset records and contribute to their internal IT knowledge base Document support procedures, common fixes, and configuration guides Assist with IT project tasks as directed by their Head of IT Assist with vendor selection on new products and services relating to IT systems and services Participate in out of hours remote support rota at weekends and bank holidays Skills & Experience: Essential Experience with Microsoft Intune / Endpoint Manager for device management Experience with Microsoft Teams administration and/or SharePoint Online Familiarity with IT ticketing systems (Jira Service Management or similar) Experience with Azure Active Directory / Entra ID user and group management Understanding of networking fundamentals (DNS, DHCP, TCP/IP, VPN) Desirable Familiarity with hardware firewalls (Cisco, SonicWALL, etc) Microsoft, ITIL, CompTIA A+, Certifications desirable Azure infrastructure and Hyper-V experience Other Stuff Working within a newly refurbished dedicated office space with free onsite employee gym Access to a large breakout space with comfortable seating, pool table and arcade games Free on-site parking Central Line Train station within one-minute walk with quick access to Central London Close road links to M11/M25/A406/A12 and London Social events Pension Scheme Healthshield (health cash back scheme and counselling services) 28 days annual leave, incl. Bank Holidays, per annum, with an additional day per year of service (capped at 33 days) Eye Test / Glasses reimbursement scheme Various team and personal reward incentives NB: Please only apply if you are able to work from their Debden (IG10) offices Monday-Friday. Hybrid or remote working is not available. Candidates must be able to demonstrate a sub-60 mins commute time. NB: for non-UK Citizens; we cannot accept applications from anyone requiring sponsorship (now or in the future) for UK permanent employment status. If you are utilising a work visa this must allow you to work in the UK unrestricted for at least the next 5 years. Profile 29 recruitment
Cloud Security SME £55,000 - £70,000 per annum + 15% Bonus Leeds (Hybrid - 2 days onsite) About the Role Hays' Cyber Practice have partnered with a reputable Yorkshire-based organisation on the search for a Cloud Security SME. This role will see you involved in both hands-on and strategic works, allowing you to configure and help integrate cloud security best practice into the overall cyber strategy, with the oversight of the head of cyber. Key Responsibilities Assisting in the development of an enterprise-scale cloud security strategy and owning the journey Working alongside cloud infrastructure colleagues and implementing security best practices Utilising cloud security tools and implementing cloud security policies and procedures Utilising and tweaking SecOps tools to provide accurate alerts and reporting on events pertaining to cloud security posture Acting as a cloud security SME within the organisation Developing KPIs and monitoring capabilities to assess the effectiveness of current-state cloud security policies, and work to improve on these outputs throughout the continual delivery of the strategy. Ensuring that the policies and procedures you create are well documented and repeatable Working with internal and external SecOps teams on cloud security incident response plans What We're Looking For Strategic or hands-on (config/engineering) security experience in cloud environments (AWS/Azure/GCP) Experience adhering to cloud security best practice frameworks Experience utilising cloud-native security tools Demonstrable experience of mature cyber security practices - creating repeatable, well-documented cloud security processes and plans Stakeholder engagement ability Experience instrumentally maturing cloud security environments Whilst having owned the cloud security parts of a cyber security strategy would be ideal, tangible experience making suggestions into cyber security strategies and the ability to articulate this would be suitable on top of a demonstrable cloud security technical foundation. Package, Benefits and What's in it for you Up to £70,000 per annum dependent on experience 15% bonus based on job and company performance 10% joint contributory pension 26 days annual leave plus bank holidays Holiday buy and sell scheme - buy up to 10 days. Share save scheme Other benefits, such as career development opportunities, qualifications etc. What to do now If you're interested in this role, apply with an up-to-date copy of your CV. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
May 03, 2026
Full time
Cloud Security SME £55,000 - £70,000 per annum + 15% Bonus Leeds (Hybrid - 2 days onsite) About the Role Hays' Cyber Practice have partnered with a reputable Yorkshire-based organisation on the search for a Cloud Security SME. This role will see you involved in both hands-on and strategic works, allowing you to configure and help integrate cloud security best practice into the overall cyber strategy, with the oversight of the head of cyber. Key Responsibilities Assisting in the development of an enterprise-scale cloud security strategy and owning the journey Working alongside cloud infrastructure colleagues and implementing security best practices Utilising cloud security tools and implementing cloud security policies and procedures Utilising and tweaking SecOps tools to provide accurate alerts and reporting on events pertaining to cloud security posture Acting as a cloud security SME within the organisation Developing KPIs and monitoring capabilities to assess the effectiveness of current-state cloud security policies, and work to improve on these outputs throughout the continual delivery of the strategy. Ensuring that the policies and procedures you create are well documented and repeatable Working with internal and external SecOps teams on cloud security incident response plans What We're Looking For Strategic or hands-on (config/engineering) security experience in cloud environments (AWS/Azure/GCP) Experience adhering to cloud security best practice frameworks Experience utilising cloud-native security tools Demonstrable experience of mature cyber security practices - creating repeatable, well-documented cloud security processes and plans Stakeholder engagement ability Experience instrumentally maturing cloud security environments Whilst having owned the cloud security parts of a cyber security strategy would be ideal, tangible experience making suggestions into cyber security strategies and the ability to articulate this would be suitable on top of a demonstrable cloud security technical foundation. Package, Benefits and What's in it for you Up to £70,000 per annum dependent on experience 15% bonus based on job and company performance 10% joint contributory pension 26 days annual leave plus bank holidays Holiday buy and sell scheme - buy up to 10 days. Share save scheme Other benefits, such as career development opportunities, qualifications etc. What to do now If you're interested in this role, apply with an up-to-date copy of your CV. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Technology Security Analyst Glasgow, Edinburgh, Portsmouth £55.5k-£66.7k per annum (Dependent on skills & qualifications) Full-time Joint-contribution pension from 6% (12% total) - Enhanced maternity & family leave - Life assurance - HolidayPlus - Virtual GP & Employee Assistance Programme plus retail and leisure discounts & many more. REQ5619 We are looking for a Security Operations Analyst to join us and ensure our IT and OT networks are secure and compliant. You will act as an SGN Security subject matter expert and act as the primary contact when assisting with Security incident remediation. We deliver safety, warmth, and comfort to homes and businesses. Every role, whether in the office or on the front line, plays a key part in this mission. Here's how you will contribute Providing support to different Security functions, including OT Security, Governance Risk and Compliance, Security Assurance and other key business needs Ensuring security metrics are well documented and presented at monthly reviews Being a subject matter expert and remaining up to date on cutting-edge technology, providing technical/nontechnical security support to the wider SGN Security team and organisation Working alongside third-party network vendors, coordinating security activities Support with varied tasks, including internal and external audits, penetration testing activities and input into Incident & Lessons Learnt calls to identify solutions Ensuring security policies are enforced and completing routine technical vulnerability assessments, working with IT Security Leads to propose and coordinate delivery of mitigating actions and required solutions Attend head office in Portsmouth at least once a quarter What you will need We're looking for a blend of skills and attributes that make you a great fit for this role. If you don't tick every box, don't worry - we provide tailored learning and development programs to help you grow and succeed with us. You hold a degree or equivalent career experience in a relevant discipline Experience with cloud computing services (IaaS, PaaS, SaaS), in particular AWS, MS Sentinel and Defender Proven experience in some or all of the following Sec Ops domain areas: Monitoring, investigating & performing triage on security alerts, Threat & Vulnerability Management, Security Incident handling, Security Intelligence analysis, SOC Tools administration & Security Forensics, Security Engineering You have good understanding and experience of Cyber Security Frameworks and standards (NCSC security principles, NIST Framework, ISO 27001, ISO27005, IEC62443 etc) You have great attention to detail, a confident communicator across various business levels and decision-maker when required Having experience in a cyber security role, IT support role and/or a background in infrastructure/endpoint support is essential Not sure you meet every requirement? Research shows some people - particularly women and those from underrepresented backgrounds - may hesitate to apply unless they meet every criteria. At SGN, we value diverse backgrounds, experiences and perspectives. If this role interests you but you're not sure you tick every box, we'd still love to hear from you. You might be just who we're looking for - now or in the future. Why SGN? SGN leads pioneering research and development for a energy system. Our innovative technologies are transforming the gas industry while keeping people safe and warm. We are an award-winning employer, including CCA Gold Awards for Great Places to Work and Inclusivity and Accessibility , and a proud Gold member of the Armed Forces Covenant. If you require any accommodations or support during the application process, reach out to us. We're here to help ensure an inclusive and accessible experience for everyone.
May 03, 2026
Full time
Technology Security Analyst Glasgow, Edinburgh, Portsmouth £55.5k-£66.7k per annum (Dependent on skills & qualifications) Full-time Joint-contribution pension from 6% (12% total) - Enhanced maternity & family leave - Life assurance - HolidayPlus - Virtual GP & Employee Assistance Programme plus retail and leisure discounts & many more. REQ5619 We are looking for a Security Operations Analyst to join us and ensure our IT and OT networks are secure and compliant. You will act as an SGN Security subject matter expert and act as the primary contact when assisting with Security incident remediation. We deliver safety, warmth, and comfort to homes and businesses. Every role, whether in the office or on the front line, plays a key part in this mission. Here's how you will contribute Providing support to different Security functions, including OT Security, Governance Risk and Compliance, Security Assurance and other key business needs Ensuring security metrics are well documented and presented at monthly reviews Being a subject matter expert and remaining up to date on cutting-edge technology, providing technical/nontechnical security support to the wider SGN Security team and organisation Working alongside third-party network vendors, coordinating security activities Support with varied tasks, including internal and external audits, penetration testing activities and input into Incident & Lessons Learnt calls to identify solutions Ensuring security policies are enforced and completing routine technical vulnerability assessments, working with IT Security Leads to propose and coordinate delivery of mitigating actions and required solutions Attend head office in Portsmouth at least once a quarter What you will need We're looking for a blend of skills and attributes that make you a great fit for this role. If you don't tick every box, don't worry - we provide tailored learning and development programs to help you grow and succeed with us. You hold a degree or equivalent career experience in a relevant discipline Experience with cloud computing services (IaaS, PaaS, SaaS), in particular AWS, MS Sentinel and Defender Proven experience in some or all of the following Sec Ops domain areas: Monitoring, investigating & performing triage on security alerts, Threat & Vulnerability Management, Security Incident handling, Security Intelligence analysis, SOC Tools administration & Security Forensics, Security Engineering You have good understanding and experience of Cyber Security Frameworks and standards (NCSC security principles, NIST Framework, ISO 27001, ISO27005, IEC62443 etc) You have great attention to detail, a confident communicator across various business levels and decision-maker when required Having experience in a cyber security role, IT support role and/or a background in infrastructure/endpoint support is essential Not sure you meet every requirement? Research shows some people - particularly women and those from underrepresented backgrounds - may hesitate to apply unless they meet every criteria. At SGN, we value diverse backgrounds, experiences and perspectives. If this role interests you but you're not sure you tick every box, we'd still love to hear from you. You might be just who we're looking for - now or in the future. Why SGN? SGN leads pioneering research and development for a energy system. Our innovative technologies are transforming the gas industry while keeping people safe and warm. We are an award-winning employer, including CCA Gold Awards for Great Places to Work and Inclusivity and Accessibility , and a proud Gold member of the Armed Forces Covenant. If you require any accommodations or support during the application process, reach out to us. We're here to help ensure an inclusive and accessible experience for everyone.
Duncan Lewis Solicitors (Ltd): Regulated by the Solicitor's Regulation Authority, Duncan Lewis Solicitors was founded in 1998 and is headquartered in the City of London (Fenchurch Street EC3M), with offices nationwide. We are recognised by the Legal 500 and Chambers & Partners UK independent legal directories as a top-tier law firm in all of our key practice areas - "a diligent and professional team that is prepared to go the extra mile for its clients". A paperless law firm with over 500 personnel that embraces hybrid-working, we service both corporate entities and private individuals in over 25 areas of law across 60 languages. We give people a voice - that is our ethos. Recognised among The Times 200 Best Law Firms, we have been awarded Law Firm of the Year at the 2024 Lexis Nexis Awards and 2023 Modern Law Awards, reflecting our dedication to legal expertise and client service. We hold Investors in People Gold Standard accreditation for over 15 years, showcasing our commitment to professional development. Duncan Lewis is also Law Society Lexcel, Cyber Essentials Plus, and ISO 27001 certified, ensuring excellence in practice management and data security. The role: Duncan Lewis Solicitors is looking for an experienced Director to lead its renowned Claims Against Public Authorities and Inquest department. This role demands significant supervisory experience and a strong command of public law and civil liberties. The successful candidate will be entrusted with strategic oversight of departmental operations, ensuring excellence in casework and mentoring across the legal team. You will spearhead the preparation and execution of complex litigation matters, conduct high-level legal analysis, supervise evidence gathering, and represent the firm in critical hearings and external forums. As Director, you will also drive the success of key departmental initiatives, including a major outsourcing project, while championing the protection of civil rights and individual liberties It is imperative that you can demonstrate an unwavering commitment to protecting individual citizens'civil liberties and a preparedness to fight hard to enforce their human rights. Main Responsibilities of the Role Report directly to and collaborating with the Board to ensure performance targets are met Professional pro-active approach, strong client care skills and a sensitive and sympathetic understanding of client needs Lead and manage the Claims Against Public Authorities and Inquest department Responsible for mixed caseload of inquest work, complaints against public authorities and pre and post-issue claimant litigation. Ability to manage appropriate caseload types and supervision of a small team. Making CCMS applications to the LAA. Attending clients, taking instructions and briefing and liaising with counsel, negotiating with defendants, the IOPC and other legal professionals. Dealing with correspondence. Identifying the funding options and advising on the most appropriate one. To run the caseload of varied, challenging and interesting work. Ability to help in marketing the department and the firm through social media. Assisting in expansion of the department. Key Skills Required: Solicitor with 5+ years PQE Proven Supervisory experience managing legal teams or departments Experience working on publicly funded cases (CW1/Legal Help and Licensed/Certificated Work) and working with CCMS Ability to demonstrate experience in all areas of Claimant litigation Strong theoretical knowledge and demonstrable practical experience of the Civil Procedure Rules Strong research, analytical and critical thinking skills Knowledge and practical experience of applications for judicial review Effective organisational ability, able to work to tight deadlines under pressure Must meet LAA supervisor criteria for Legal Aid contract purposes What we offer Highly competitive salary A dynamic and committed team culture Opportunities for sector recognition and legal awards The recruitment process will fully comply with GDPR and other applicable laws. Background checks including CRB / DBS checks will establish your eligibility to work in the UK and suitability to the role. Equal Opportunities: Duncan Lewis is committed to Equal Opportunities and embraces diversity of its staff. The Company strives to ensure that our staff reflects the diversity of the communities we serve, which is reflective at all levels within our workforce. We guarantee an interview for candidates that disclose a disability and meet the essential requirements for the post. Please provide additional details in your covering letter if this applies.
May 03, 2026
Full time
Duncan Lewis Solicitors (Ltd): Regulated by the Solicitor's Regulation Authority, Duncan Lewis Solicitors was founded in 1998 and is headquartered in the City of London (Fenchurch Street EC3M), with offices nationwide. We are recognised by the Legal 500 and Chambers & Partners UK independent legal directories as a top-tier law firm in all of our key practice areas - "a diligent and professional team that is prepared to go the extra mile for its clients". A paperless law firm with over 500 personnel that embraces hybrid-working, we service both corporate entities and private individuals in over 25 areas of law across 60 languages. We give people a voice - that is our ethos. Recognised among The Times 200 Best Law Firms, we have been awarded Law Firm of the Year at the 2024 Lexis Nexis Awards and 2023 Modern Law Awards, reflecting our dedication to legal expertise and client service. We hold Investors in People Gold Standard accreditation for over 15 years, showcasing our commitment to professional development. Duncan Lewis is also Law Society Lexcel, Cyber Essentials Plus, and ISO 27001 certified, ensuring excellence in practice management and data security. The role: Duncan Lewis Solicitors is looking for an experienced Director to lead its renowned Claims Against Public Authorities and Inquest department. This role demands significant supervisory experience and a strong command of public law and civil liberties. The successful candidate will be entrusted with strategic oversight of departmental operations, ensuring excellence in casework and mentoring across the legal team. You will spearhead the preparation and execution of complex litigation matters, conduct high-level legal analysis, supervise evidence gathering, and represent the firm in critical hearings and external forums. As Director, you will also drive the success of key departmental initiatives, including a major outsourcing project, while championing the protection of civil rights and individual liberties It is imperative that you can demonstrate an unwavering commitment to protecting individual citizens'civil liberties and a preparedness to fight hard to enforce their human rights. Main Responsibilities of the Role Report directly to and collaborating with the Board to ensure performance targets are met Professional pro-active approach, strong client care skills and a sensitive and sympathetic understanding of client needs Lead and manage the Claims Against Public Authorities and Inquest department Responsible for mixed caseload of inquest work, complaints against public authorities and pre and post-issue claimant litigation. Ability to manage appropriate caseload types and supervision of a small team. Making CCMS applications to the LAA. Attending clients, taking instructions and briefing and liaising with counsel, negotiating with defendants, the IOPC and other legal professionals. Dealing with correspondence. Identifying the funding options and advising on the most appropriate one. To run the caseload of varied, challenging and interesting work. Ability to help in marketing the department and the firm through social media. Assisting in expansion of the department. Key Skills Required: Solicitor with 5+ years PQE Proven Supervisory experience managing legal teams or departments Experience working on publicly funded cases (CW1/Legal Help and Licensed/Certificated Work) and working with CCMS Ability to demonstrate experience in all areas of Claimant litigation Strong theoretical knowledge and demonstrable practical experience of the Civil Procedure Rules Strong research, analytical and critical thinking skills Knowledge and practical experience of applications for judicial review Effective organisational ability, able to work to tight deadlines under pressure Must meet LAA supervisor criteria for Legal Aid contract purposes What we offer Highly competitive salary A dynamic and committed team culture Opportunities for sector recognition and legal awards The recruitment process will fully comply with GDPR and other applicable laws. Background checks including CRB / DBS checks will establish your eligibility to work in the UK and suitability to the role. Equal Opportunities: Duncan Lewis is committed to Equal Opportunities and embraces diversity of its staff. The Company strives to ensure that our staff reflects the diversity of the communities we serve, which is reflective at all levels within our workforce. We guarantee an interview for candidates that disclose a disability and meet the essential requirements for the post. Please provide additional details in your covering letter if this applies.
Job Title: Sales & Commercial Director Location: Newbury (Hybrid - with travel to clients and offices) Salary: Competitive Job Type: Full Time, Permanent We're an experienced Managed Service Provider working with SMEs, education, and hospitality organisations, typically supporting businesses with 10-600 employees. We take the time to understand each organisation and deliver end-to-end technology solutions tailored to their needs. We recognise and develop talent, with a strong focus on retention through clear career opportunities, both lateral and horizontal. Our culture is built on the continuous refinement of skills and knowledge, both collectively and individually. We actively encourage creativity and innovation and firmly believe that our people are what make us great. About the role: We're seeking a Sales & Commercial Director to lead our revenue growth as we target 10M+. You'll shape business strategy, drive innovation, and strengthen client relationships in a fast-growing organisation. Our plan is to appoint an experienced sales leader who can develop and implement effective sales methods for improved account management and client experience. Your leadership will directly impact revenue and service quality. Key Responsibilities Revenue Growth & Strategy Drive revenue growth and strategy Build a reliable sales pipeline Develop strategic partnerships Account Management & Client Growth Lead Account Management Deliver regular QBRs Promote upsell/cross-sell opportunities Oversee technical training for new products Maintain strong relationships with key clients Establish client feedback systems New Business Development Direct new business development and market planning Manage new client acquisition efforts Implement repeatable sales processes Align sales and marketing for better results Find new routes to market Commercial Governance & Profitability Manage pricing, commercial models, and margins Ensure accurate proposals and service alignment Protect against unprofitable engagements Standardize contracts and commercial terms Pre-Sales & Solution Alignment Collaborate with Solutions Architect / Pre-Sales teams Maintain structured deal review and approval Leadership & Team Development Lead and mentor Account Managers, Rev Ops, and Sales Admin Build an accountable, high-performing commercial team Introduce new working methods to support change Strategically improve procedures, standards, and policies Oversee technical training for new products Monitor CRM usage Foster a culture reflecting company values: Secure Own Improve Enable Vendor and Partner Management Manage vendor relationships and strategies Promote partner programs Handle vendor escalations Present innovative products and brands to clients Support sales offers with Account Managers Join client and vendor meetings with Account Managers and Commercial Manager Cross-Functional Collaboration Ensure smooth transition from sales to delivery Provide ongoing feedback between clients, sales, and operations Key Performance Indicators (KPIs): Revenue growth (new and existing clients) Gross margin and deal profitability Pipeline value and conversion rates Client retention and account growth Proposal accuracy and delivery success rate Sales cycle efficiency About you: Essential Proven experience in a senior sales or commercial leadership role within an MSP or IT services business Strong understanding of Managed IT Services, Microsoft 365 and cloud solutions, Cybersecurity services Demonstrated ability to build and lead high-performing sales team, deliver revenue growth in a service-based environment Manage complex, multi-stakeholder sales cycles Strong commercial acumen with a focus on margin and profitability Desirable Experience working with hospitality or high-end service sectors Familiarity with ITSM / PSA tools (e.g. Autotask) and sales processes Experience in scaling a business from 5M- 10M+ Personal Attributes Commercially astute and results-driven Strategic thinker with strong execution capability Confident, credible, and client-facing at senior level Highly organised with attention to detail Collaborative leader who can bridge sales and operations effectively Passionate about delivering exceptional client experience Why join us: Be part of a growing, ambitious MSP with a strong reputation in the hospitality sector Play a key role in shaping the next phase of growth Work within a leadership team committed to delivering premium, "5-star" IT services Opportunity to build and scale a high-performing commercial function Please Note Diversity and Inclusion: We are proactively committed to creating a diverse workforce at Netteam tX. We value diversity and inclusion; we want to attract the best people for all our roles. This is regardless of age, ethnicity, sexual orientation, gender, disability, socioeconomic status or religious beliefs. Other: In line with our recruitment policy and client expectation, some roles will be subject to a basic DBS disclosure. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of: Head of Business Development, Account Director, Head of Partnership Sales, Head of Sales may also be considered for this role.
May 03, 2026
Full time
Job Title: Sales & Commercial Director Location: Newbury (Hybrid - with travel to clients and offices) Salary: Competitive Job Type: Full Time, Permanent We're an experienced Managed Service Provider working with SMEs, education, and hospitality organisations, typically supporting businesses with 10-600 employees. We take the time to understand each organisation and deliver end-to-end technology solutions tailored to their needs. We recognise and develop talent, with a strong focus on retention through clear career opportunities, both lateral and horizontal. Our culture is built on the continuous refinement of skills and knowledge, both collectively and individually. We actively encourage creativity and innovation and firmly believe that our people are what make us great. About the role: We're seeking a Sales & Commercial Director to lead our revenue growth as we target 10M+. You'll shape business strategy, drive innovation, and strengthen client relationships in a fast-growing organisation. Our plan is to appoint an experienced sales leader who can develop and implement effective sales methods for improved account management and client experience. Your leadership will directly impact revenue and service quality. Key Responsibilities Revenue Growth & Strategy Drive revenue growth and strategy Build a reliable sales pipeline Develop strategic partnerships Account Management & Client Growth Lead Account Management Deliver regular QBRs Promote upsell/cross-sell opportunities Oversee technical training for new products Maintain strong relationships with key clients Establish client feedback systems New Business Development Direct new business development and market planning Manage new client acquisition efforts Implement repeatable sales processes Align sales and marketing for better results Find new routes to market Commercial Governance & Profitability Manage pricing, commercial models, and margins Ensure accurate proposals and service alignment Protect against unprofitable engagements Standardize contracts and commercial terms Pre-Sales & Solution Alignment Collaborate with Solutions Architect / Pre-Sales teams Maintain structured deal review and approval Leadership & Team Development Lead and mentor Account Managers, Rev Ops, and Sales Admin Build an accountable, high-performing commercial team Introduce new working methods to support change Strategically improve procedures, standards, and policies Oversee technical training for new products Monitor CRM usage Foster a culture reflecting company values: Secure Own Improve Enable Vendor and Partner Management Manage vendor relationships and strategies Promote partner programs Handle vendor escalations Present innovative products and brands to clients Support sales offers with Account Managers Join client and vendor meetings with Account Managers and Commercial Manager Cross-Functional Collaboration Ensure smooth transition from sales to delivery Provide ongoing feedback between clients, sales, and operations Key Performance Indicators (KPIs): Revenue growth (new and existing clients) Gross margin and deal profitability Pipeline value and conversion rates Client retention and account growth Proposal accuracy and delivery success rate Sales cycle efficiency About you: Essential Proven experience in a senior sales or commercial leadership role within an MSP or IT services business Strong understanding of Managed IT Services, Microsoft 365 and cloud solutions, Cybersecurity services Demonstrated ability to build and lead high-performing sales team, deliver revenue growth in a service-based environment Manage complex, multi-stakeholder sales cycles Strong commercial acumen with a focus on margin and profitability Desirable Experience working with hospitality or high-end service sectors Familiarity with ITSM / PSA tools (e.g. Autotask) and sales processes Experience in scaling a business from 5M- 10M+ Personal Attributes Commercially astute and results-driven Strategic thinker with strong execution capability Confident, credible, and client-facing at senior level Highly organised with attention to detail Collaborative leader who can bridge sales and operations effectively Passionate about delivering exceptional client experience Why join us: Be part of a growing, ambitious MSP with a strong reputation in the hospitality sector Play a key role in shaping the next phase of growth Work within a leadership team committed to delivering premium, "5-star" IT services Opportunity to build and scale a high-performing commercial function Please Note Diversity and Inclusion: We are proactively committed to creating a diverse workforce at Netteam tX. We value diversity and inclusion; we want to attract the best people for all our roles. This is regardless of age, ethnicity, sexual orientation, gender, disability, socioeconomic status or religious beliefs. Other: In line with our recruitment policy and client expectation, some roles will be subject to a basic DBS disclosure. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of: Head of Business Development, Account Director, Head of Partnership Sales, Head of Sales may also be considered for this role.
Sales Controller - Fixed term contract Salary: Competitive salary Benefits: Company share save scheme, Competitive matched pension contribution, Life insurance up to 4x salary Location: Leeds or Newark plus visits to Tesco Ways of Working: Hybrid Hours of work: 37.5 hours Monday to Friday Contract Type: 9 months Fixed term contract Why Greencore? Following the combination with Bakkavor in January 2026, we're one of the UK's leading creators of convenience food, driven by a simple purpose: to make every day taste better. As a vibrant and fast-moving business, we're proud to employ over 28,000 talented colleagues across 36 manufacturing sites and 21 distribution depots in the UK and the US. Together, we bring delicious food to life. Our products cover every meal occasion from breakfast through to dinner and dessert, with lunch and snacking in between. In FY25, our shared passion helped us achieve combined revenues of approximately £4bn. Our extensive direct to store (DTS) network, with 17 depots across the UK, allows us to deliver fresh and frozen food both our own and from trusted partners to thousands of stores every day, ensuring consumers enjoy the very best, whenever and wherever they shop. What you'll be doing In this busy and exciting role you will work closely with the Sales Director/Head of Sales to drive targeted, profitable growth, build strong customer relationships, and ensure the successful execution of customer account plans across your portfolio. Role Accountabilities • Lead and guide the account team to deliver targeted sales, volume and margin performance • Build and maintain strong long-term relationships with key customers, negotiating commercial agreements • Develop and execute customer account plans aligned with the Greencore Customer Strategy • Provide accurate sales forecasts with clear risk and opportunity insight to support business planning • Work collaboratively with Marketing and Portfolio teams to deliver customer-specific plans and activities • Monitor market and competitor trends to proactively meet customer needs • Identify and pursue new business opportunities to support profitable growth • Coordinate cross-functional colleagues to maximise value through joint business planning • Champion inclusion and diversity commitments across your team and role-model inclusive leadership behaviours • Ensure full adherence to Cyber Security, GDPR and data policies to manage organisational risk At Greencore we put our people at the core. We celebrate their differences and help everyone to be themselves at work. Together we make every day taste better. What we're looking for • Degree-calibre education with strong commercial and business understanding • Proven commercial or sales experience in a large or FTSE-listed business • Strong leadership experience in multi-functional and/or multi-site environments • Demonstrated ability to develop high-performing individuals and teams • Strong negotiation and relationship-building skills with key customers • FMCG experience with the ability to operate at pace • Proven track record of delivering sales, volume and margin performance • Ability to influence cross-functional teams and collaborate effectively • Strong analytical and forecasting capability with attention to detail • A proactive mindset with the ability to identify and act on growth opportunities If this sounds like you, join us and grow with Greencore, and be a part of driving our future success. What you'll get in return Competitive salary and job-related benefits Holidays Competitive matched pension contributions Life insurance up to 4x salary Company share save scheme Greencore Qualifications Exclusive Greencore employee discount platform Access to a full Wellbeing Centre platform Enhanced parental leave and menopause policies Throughout your time at Greencore, you will be supported with on-the-job training and development opportunities to further your career.
May 02, 2026
Full time
Sales Controller - Fixed term contract Salary: Competitive salary Benefits: Company share save scheme, Competitive matched pension contribution, Life insurance up to 4x salary Location: Leeds or Newark plus visits to Tesco Ways of Working: Hybrid Hours of work: 37.5 hours Monday to Friday Contract Type: 9 months Fixed term contract Why Greencore? Following the combination with Bakkavor in January 2026, we're one of the UK's leading creators of convenience food, driven by a simple purpose: to make every day taste better. As a vibrant and fast-moving business, we're proud to employ over 28,000 talented colleagues across 36 manufacturing sites and 21 distribution depots in the UK and the US. Together, we bring delicious food to life. Our products cover every meal occasion from breakfast through to dinner and dessert, with lunch and snacking in between. In FY25, our shared passion helped us achieve combined revenues of approximately £4bn. Our extensive direct to store (DTS) network, with 17 depots across the UK, allows us to deliver fresh and frozen food both our own and from trusted partners to thousands of stores every day, ensuring consumers enjoy the very best, whenever and wherever they shop. What you'll be doing In this busy and exciting role you will work closely with the Sales Director/Head of Sales to drive targeted, profitable growth, build strong customer relationships, and ensure the successful execution of customer account plans across your portfolio. Role Accountabilities • Lead and guide the account team to deliver targeted sales, volume and margin performance • Build and maintain strong long-term relationships with key customers, negotiating commercial agreements • Develop and execute customer account plans aligned with the Greencore Customer Strategy • Provide accurate sales forecasts with clear risk and opportunity insight to support business planning • Work collaboratively with Marketing and Portfolio teams to deliver customer-specific plans and activities • Monitor market and competitor trends to proactively meet customer needs • Identify and pursue new business opportunities to support profitable growth • Coordinate cross-functional colleagues to maximise value through joint business planning • Champion inclusion and diversity commitments across your team and role-model inclusive leadership behaviours • Ensure full adherence to Cyber Security, GDPR and data policies to manage organisational risk At Greencore we put our people at the core. We celebrate their differences and help everyone to be themselves at work. Together we make every day taste better. What we're looking for • Degree-calibre education with strong commercial and business understanding • Proven commercial or sales experience in a large or FTSE-listed business • Strong leadership experience in multi-functional and/or multi-site environments • Demonstrated ability to develop high-performing individuals and teams • Strong negotiation and relationship-building skills with key customers • FMCG experience with the ability to operate at pace • Proven track record of delivering sales, volume and margin performance • Ability to influence cross-functional teams and collaborate effectively • Strong analytical and forecasting capability with attention to detail • A proactive mindset with the ability to identify and act on growth opportunities If this sounds like you, join us and grow with Greencore, and be a part of driving our future success. What you'll get in return Competitive salary and job-related benefits Holidays Competitive matched pension contributions Life insurance up to 4x salary Company share save scheme Greencore Qualifications Exclusive Greencore employee discount platform Access to a full Wellbeing Centre platform Enhanced parental leave and menopause policies Throughout your time at Greencore, you will be supported with on-the-job training and development opportunities to further your career.
SignHealth is a passionate and unique deaf-led charity, committed to creating a future where there are no barriers to good health and wellbeing for deaf people. Our work is varied and aims to promote easier access to healthcare and information. We partner with the NHS and other services and take on projects, carry out research, and raise awareness. We also deliver our own services to reach deaf people in our shared language (BSL) in their moment of need, through domestic abuse support, therapy, advocacy and residential services. The newly created role of Head of Technology and Business Systems will support the Executive with the development and delivery of technology and data strategies. Having grown rapidly as an organisation over the past few years, your contribution will be vital in implementing and strengthening SignHealth's technology and data management processes. SignHealth operates over 20 business systems spanning social care, therapies, fundraising, HR and finance, alongside a Microsoft 365 environment and outsourced IT support. The organisation is midway through a significant Transformation Programme and this role will provide the technical leadership needed to ensure these initiatives succeed. As part of this role, you will: Lead the strategic development of SignHealth's technology estate, managing vendor relationships, system procurement and licence optimisation across the full portfolio of business systems Build SignHealth's data and analytics capability, developing Power BI dashboards, automations and integrations to drive better performance reporting and decision-making Provide hands-on technical leadership for Transformation Programme projects, including CRM implementations, a finance system replacement and data management improvements Lead the responsible adoption of AI across the organisation, from policy development to staff training and tool selection Oversee cyber security, working towards Cyber Essentials Plus certification and ensuring compliance with GDPR, the NHS Data Security Toolkit and other frameworks Champion a data-informed culture, building confidence and capability across the organisation in how tools and data are used to drive real impact This is an exciting new role - responsible for evolving SignHealth's technological environment, strengthening how we use data, and driving forward innovation to shape a future aligned with SignHealth's vision. If you have questions about the role and would find it helpful to have an informal conversation, please contact Thandi Mtetwa at to arrange a conversation. To make an application please email the following to : Your CV (no more than 3 sides) A written answer to the following question: How does your experience match the essential criteria in the job description? We work with BSL interpreters throughout the process but if you have any other access needs, please do let us know. We positively encourage applications from deaf people, disabled people, people of colour and people from the LGBT+ community. We will support all applicants along the journey of our recruitment process. Offers of work are subject to: Enhanced DBS checks, Right to Work checks, satisfactory references and Medical Health clearance. Link to BSL video and website:
May 02, 2026
Full time
SignHealth is a passionate and unique deaf-led charity, committed to creating a future where there are no barriers to good health and wellbeing for deaf people. Our work is varied and aims to promote easier access to healthcare and information. We partner with the NHS and other services and take on projects, carry out research, and raise awareness. We also deliver our own services to reach deaf people in our shared language (BSL) in their moment of need, through domestic abuse support, therapy, advocacy and residential services. The newly created role of Head of Technology and Business Systems will support the Executive with the development and delivery of technology and data strategies. Having grown rapidly as an organisation over the past few years, your contribution will be vital in implementing and strengthening SignHealth's technology and data management processes. SignHealth operates over 20 business systems spanning social care, therapies, fundraising, HR and finance, alongside a Microsoft 365 environment and outsourced IT support. The organisation is midway through a significant Transformation Programme and this role will provide the technical leadership needed to ensure these initiatives succeed. As part of this role, you will: Lead the strategic development of SignHealth's technology estate, managing vendor relationships, system procurement and licence optimisation across the full portfolio of business systems Build SignHealth's data and analytics capability, developing Power BI dashboards, automations and integrations to drive better performance reporting and decision-making Provide hands-on technical leadership for Transformation Programme projects, including CRM implementations, a finance system replacement and data management improvements Lead the responsible adoption of AI across the organisation, from policy development to staff training and tool selection Oversee cyber security, working towards Cyber Essentials Plus certification and ensuring compliance with GDPR, the NHS Data Security Toolkit and other frameworks Champion a data-informed culture, building confidence and capability across the organisation in how tools and data are used to drive real impact This is an exciting new role - responsible for evolving SignHealth's technological environment, strengthening how we use data, and driving forward innovation to shape a future aligned with SignHealth's vision. If you have questions about the role and would find it helpful to have an informal conversation, please contact Thandi Mtetwa at to arrange a conversation. To make an application please email the following to : Your CV (no more than 3 sides) A written answer to the following question: How does your experience match the essential criteria in the job description? We work with BSL interpreters throughout the process but if you have any other access needs, please do let us know. We positively encourage applications from deaf people, disabled people, people of colour and people from the LGBT+ community. We will support all applicants along the journey of our recruitment process. Offers of work are subject to: Enhanced DBS checks, Right to Work checks, satisfactory references and Medical Health clearance. Link to BSL video and website:
White Collar Factory (95009), United Kingdom, London, London Director of Software Engineering About this role We are looking for a Director of Software Engineering to lead a team of 100+ engineers. We're looking for someone who is results-oriented, able to partner with business leaders and go toe-to-toe with the best engineers on technical rigour. You'll be responsible for all the technologists within a series of our 'outcome teams': established to drive forward business outcomes. You'll be an excellent leader of people and communicator. You'll be able to seamlessly switch from executive-level progress conversations, to diving deep into solutions, to contributing to strategic discussions around roadmaps. You'll be able to provide clear thinking and direction to cut through ambiguity. You'll be able to partner well with the local business leadership team and with enterprise stakeholders; providing objective assessments of the likely cost and risk trade-offs for different solutions, and clear paths forward. What you'll do Leadership of a team of 100+ technologists (Software Engineers and Architects): operating engineering at scale within a complex regulated environment Work together with Product and Design teams on the overall product roadmap for key business capabilities and goals Elevate great talent and ensure you have a clear agenda for development in the team. Actively manage performance across the team to develop talent over time Drive for effective delivery with pace and precision across the different outcome teams Liaising with and managing enterprise stakeholders primarily based in the US, who often have deep expertise on particular domains Manage a team with a blend of associates and third party engineers, and ensure effective oversight of the relevant third parties within the domain. Seek and share the context of the wider organisation, its purpose, commitments and opportunities to enable and engage your team with customer and organisational outcomes Stay up to date with the latest relevant changes in regulation and enterprise process Maintain broad knowledge and awareness of the latest relevant technologies and engineering practices Be a key voice in technical design reviews - ensuring a clear and consistent approach to engineering practices Support the career growth and development of the team What we're looking for You'll have a clear track record of leading large software engineering teams, and a proven track record of driving high performance You'll be able to solve complex challenges across people, process and technology. A high level of intellectual curiosity and comfort with ambiguity is essential. You will have the ability to deep dive on different technology options quickly and provide recommendations on a path forward. You will have excellent critical thinking skills and be able to provide thoughtful and effective counsel to leaders across the business You're passionate about recruiting and developing great engineering talent You'll be able to drive results quickly individually, whilst enabling others through the establishing of clear patterns and practices for engineering teams. You'll possess excellent communication skills, with an ability to adapt and communicate compellingly and with authenticity to any audience (including internal and external stakeholders) You'll be aware of the latest native developments within AWS and have real world experience You'll have an understanding of the latest cybersecurity trends and how they impact engineering practice You'll be able to work within enterprise policies/guidelines while customising to fit the UK to strike the right balance You're comfortable in reaching pragmatic outcomes between short-term and long-term business needs Knowledge of the UK / US regulatory, consumer lending and technology landscapes (preferred) Where and how you'll work This is a permanent position based in our London offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our London office 3 days a week on Tuesdays, Wednesdays and Thursdays. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved i
May 02, 2026
Full time
White Collar Factory (95009), United Kingdom, London, London Director of Software Engineering About this role We are looking for a Director of Software Engineering to lead a team of 100+ engineers. We're looking for someone who is results-oriented, able to partner with business leaders and go toe-to-toe with the best engineers on technical rigour. You'll be responsible for all the technologists within a series of our 'outcome teams': established to drive forward business outcomes. You'll be an excellent leader of people and communicator. You'll be able to seamlessly switch from executive-level progress conversations, to diving deep into solutions, to contributing to strategic discussions around roadmaps. You'll be able to provide clear thinking and direction to cut through ambiguity. You'll be able to partner well with the local business leadership team and with enterprise stakeholders; providing objective assessments of the likely cost and risk trade-offs for different solutions, and clear paths forward. What you'll do Leadership of a team of 100+ technologists (Software Engineers and Architects): operating engineering at scale within a complex regulated environment Work together with Product and Design teams on the overall product roadmap for key business capabilities and goals Elevate great talent and ensure you have a clear agenda for development in the team. Actively manage performance across the team to develop talent over time Drive for effective delivery with pace and precision across the different outcome teams Liaising with and managing enterprise stakeholders primarily based in the US, who often have deep expertise on particular domains Manage a team with a blend of associates and third party engineers, and ensure effective oversight of the relevant third parties within the domain. Seek and share the context of the wider organisation, its purpose, commitments and opportunities to enable and engage your team with customer and organisational outcomes Stay up to date with the latest relevant changes in regulation and enterprise process Maintain broad knowledge and awareness of the latest relevant technologies and engineering practices Be a key voice in technical design reviews - ensuring a clear and consistent approach to engineering practices Support the career growth and development of the team What we're looking for You'll have a clear track record of leading large software engineering teams, and a proven track record of driving high performance You'll be able to solve complex challenges across people, process and technology. A high level of intellectual curiosity and comfort with ambiguity is essential. You will have the ability to deep dive on different technology options quickly and provide recommendations on a path forward. You will have excellent critical thinking skills and be able to provide thoughtful and effective counsel to leaders across the business You're passionate about recruiting and developing great engineering talent You'll be able to drive results quickly individually, whilst enabling others through the establishing of clear patterns and practices for engineering teams. You'll possess excellent communication skills, with an ability to adapt and communicate compellingly and with authenticity to any audience (including internal and external stakeholders) You'll be aware of the latest native developments within AWS and have real world experience You'll have an understanding of the latest cybersecurity trends and how they impact engineering practice You'll be able to work within enterprise policies/guidelines while customising to fit the UK to strike the right balance You're comfortable in reaching pragmatic outcomes between short-term and long-term business needs Knowledge of the UK / US regulatory, consumer lending and technology landscapes (preferred) Where and how you'll work This is a permanent position based in our London offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our London office 3 days a week on Tuesdays, Wednesdays and Thursdays. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved i
Company Description We are a managed services provider offering cybersecurity, communications, and connectivity that grows with our customers' businesses - no matter what the future holds. Since 2000, we've been keeping businesses connected. We don't just provide solutions for today but for tomorrow, too. We're always thinking ahead of the technology curve, so our customers feel confident that when they work with us, we're striving to make their business future-proof. Customer success is our success. We go the extra mile in providing superior service quality and unparalleled customer experience, becoming an extension of your business, and always delivering on our promise to make their business brilliant. Job Description Role Purpose: The Technical Account Manager (TAM) owns the technical relationship for a portfolio of managed IT customers. The role exists to bridge the gap between reactive support and commercial account management, ensuring customers receive proactive technical guidance, clear planning, and consistent service quality. As a trusted technical advisor, the TAM understands each customer's real-world environment, identifies risk and improvement opportunities, and helps customers get the best possible value from their managed services. Key Responsibilities Customer Ownership & Relationship Management: Act as the primary technical contact for assigned customers. Build strong, long-term relationships with customer stakeholders at all levels. Take full ownership of the customer's technical landscape, understanding how systems are actually configured and used. Represent the customer internally, ensuring internal teams understand priorities, risks, and expectations. Proactive Technical Management: Carry out regular technical reviews and forward-planning sessions with customers. Deliver structured health checks covering infrastructure, cloud services, security, backup, monitoring, and endpoint management. Identify technical debt, unsupported platforms, and emerging risks, and clearly articulate remediation options. Help customers align their IT environment with best practice, vendor supportability, and security standards. Service Quality & Escalation: Work closely with Service Desk and Engineering teams to ensure excellent day-to-day service delivery. Act as an escalation point for complex or recurring technical issues. Review incident trends and recurring problems, driving permanent fixes rather than short-term workarounds. Technical Planning & Change: Support customers with infrastructure changes, upgrades, and cloud adoption. Provide technical input into solution design, change planning, and project delivery. Commercial Awareness (Non-Sales): Identify genuine opportunities for improvement, optimisation, or additional services based on customer need. Work collaboratively with Account Managers and Sales teams, providing technical insight and credibility. Support customers in optimising service consumption, licensing, and support models. Clearly explain the value, risks, and impact of technical recommendations in a way customers understand. Documentation & Governance: Maintain accurate technical documentation, diagrams, and configuration records. Ensure clarity around what is in scope, out of scope, supported, and unsupported. Contribute to internal reporting on customer health, risk, and engagement. Qualifications Technical Experience: Strong background in managed IT services, ideally from a senior service desk, engineering, or technical escalation role. Solid experience with Microsoft 365, Azure AD / Entra ID, Intune, and cloud services. Good understanding of security posture, identity models, backup, monitoring, and endpoint management. Experience supporting SME to mid-market customer environments. Professional Skills: Confident, professional communicator with excellent customer-facing skills. Ability to translate complex technical issues into clear, practical advice. Highly organised, able to manage multiple customer relationships effectively. Calm, methodical approach to problem solving and escalation. Desirable: Previous experience as a Technical Account Manager, Service Delivery Manager, or similar role. Experience working alongside sales or account management teams. Exposure to regulated or security-focused environments. Qualifications (Desirable): Microsoft certifications (Microsoft 365, Azure, Security). ITIL Foundation or equivalent service management experience. Relevant technical certifications (networking, security, backup, cloud).
May 01, 2026
Full time
Company Description We are a managed services provider offering cybersecurity, communications, and connectivity that grows with our customers' businesses - no matter what the future holds. Since 2000, we've been keeping businesses connected. We don't just provide solutions for today but for tomorrow, too. We're always thinking ahead of the technology curve, so our customers feel confident that when they work with us, we're striving to make their business future-proof. Customer success is our success. We go the extra mile in providing superior service quality and unparalleled customer experience, becoming an extension of your business, and always delivering on our promise to make their business brilliant. Job Description Role Purpose: The Technical Account Manager (TAM) owns the technical relationship for a portfolio of managed IT customers. The role exists to bridge the gap between reactive support and commercial account management, ensuring customers receive proactive technical guidance, clear planning, and consistent service quality. As a trusted technical advisor, the TAM understands each customer's real-world environment, identifies risk and improvement opportunities, and helps customers get the best possible value from their managed services. Key Responsibilities Customer Ownership & Relationship Management: Act as the primary technical contact for assigned customers. Build strong, long-term relationships with customer stakeholders at all levels. Take full ownership of the customer's technical landscape, understanding how systems are actually configured and used. Represent the customer internally, ensuring internal teams understand priorities, risks, and expectations. Proactive Technical Management: Carry out regular technical reviews and forward-planning sessions with customers. Deliver structured health checks covering infrastructure, cloud services, security, backup, monitoring, and endpoint management. Identify technical debt, unsupported platforms, and emerging risks, and clearly articulate remediation options. Help customers align their IT environment with best practice, vendor supportability, and security standards. Service Quality & Escalation: Work closely with Service Desk and Engineering teams to ensure excellent day-to-day service delivery. Act as an escalation point for complex or recurring technical issues. Review incident trends and recurring problems, driving permanent fixes rather than short-term workarounds. Technical Planning & Change: Support customers with infrastructure changes, upgrades, and cloud adoption. Provide technical input into solution design, change planning, and project delivery. Commercial Awareness (Non-Sales): Identify genuine opportunities for improvement, optimisation, or additional services based on customer need. Work collaboratively with Account Managers and Sales teams, providing technical insight and credibility. Support customers in optimising service consumption, licensing, and support models. Clearly explain the value, risks, and impact of technical recommendations in a way customers understand. Documentation & Governance: Maintain accurate technical documentation, diagrams, and configuration records. Ensure clarity around what is in scope, out of scope, supported, and unsupported. Contribute to internal reporting on customer health, risk, and engagement. Qualifications Technical Experience: Strong background in managed IT services, ideally from a senior service desk, engineering, or technical escalation role. Solid experience with Microsoft 365, Azure AD / Entra ID, Intune, and cloud services. Good understanding of security posture, identity models, backup, monitoring, and endpoint management. Experience supporting SME to mid-market customer environments. Professional Skills: Confident, professional communicator with excellent customer-facing skills. Ability to translate complex technical issues into clear, practical advice. Highly organised, able to manage multiple customer relationships effectively. Calm, methodical approach to problem solving and escalation. Desirable: Previous experience as a Technical Account Manager, Service Delivery Manager, or similar role. Experience working alongside sales or account management teams. Exposure to regulated or security-focused environments. Qualifications (Desirable): Microsoft certifications (Microsoft 365, Azure, Security). ITIL Foundation or equivalent service management experience. Relevant technical certifications (networking, security, backup, cloud).
White Collar Factory (95009), United Kingdom, London, London Director of Software Engineering About this role We are looking for a Director of Software Engineering to lead a team of 100+ engineers. We're looking for someone who is results-oriented, able to partner with business leaders and go toe-to-toe with the best engineers on technical rigour. You'll be responsible for all the technologists within a series of our 'outcome teams': established to drive forward business outcomes. You'll be an excellent leader of people and communicator. You'll be able to seamlessly switch from executive-level progress conversations, to diving deep into solutions, to contributing to strategic discussions around roadmaps. You'll be able to provide clear thinking and direction to cut through ambiguity. You'll be able to partner well with the local business leadership team and with enterprise stakeholders; providing objective assessments of the likely cost and risk trade-offs for different solutions, and clear paths forward. What you'll do Leadership of a team of 100+ technologists (Software Engineers and Architects): operating engineering at scale within a complex regulated environment Work together with Product and Design teams on the overall product roadmap for key business capabilities and goals Elevate great talent and ensure you have a clear agenda for development in the team. Actively manage performance across the team to develop talent over time Drive for effective delivery with pace and precision across the different outcome teams Liaising with and managing enterprise stakeholders primarily based in the US, who often have deep expertise on particular domains Manage a team with a blend of associates and third party engineers, and ensure effective oversight of the relevant third parties within the domain. Seek and share the context of the wider organisation, its purpose, commitments and opportunities to enable and engage your team with customer and organisational outcomes Stay up to date with the latest relevant changes in regulation and enterprise process Maintain broad knowledge and awareness of the latest relevant technologies and engineering practices Be a key voice in technical design reviews - ensuring a clear and consistent approach to engineering practices Support the career growth and development of the team What we're looking for You'll have a clear track record of leading large software engineering teams, and a proven track record of driving high performance You'll be able to solve complex challenges across people, process and technology. A high level of intellectual curiosity and comfort with ambiguity is essential. You will have the ability to deep dive on different technology options quickly and provide recommendations on a path forward. You will have excellent critical thinking skills and be able to provide thoughtful and effective counsel to leaders across the business You're passionate about recruiting and developing great engineering talent You'll be able to drive results quickly individually, whilst enabling others through the establishing of clear patterns and practices for engineering teams. You'll possess excellent communication skills, with an ability to adapt and communicate compellingly and with authenticity to any audience (including internal and external stakeholders) You'll be aware of the latest native developments within AWS and have real world experience You'll have an understanding of the latest cybersecurity trends and how they impact engineering practice You'll be able to work within enterprise policies/guidelines while customising to fit the UK to strike the right balance You're comfortable in reaching pragmatic outcomes between short-term and long-term business needs Knowledge of the UK / US regulatory, consumer lending and technology landscapes (preferred) Where and how you'll work This is a permanent position based in our London offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our London office 3 days a week on Tuesdays, Wednesdays and Thursdays. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Enabled - focused on supporting associates with disabilities and neurodiversity Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Apr 30, 2026
Full time
White Collar Factory (95009), United Kingdom, London, London Director of Software Engineering About this role We are looking for a Director of Software Engineering to lead a team of 100+ engineers. We're looking for someone who is results-oriented, able to partner with business leaders and go toe-to-toe with the best engineers on technical rigour. You'll be responsible for all the technologists within a series of our 'outcome teams': established to drive forward business outcomes. You'll be an excellent leader of people and communicator. You'll be able to seamlessly switch from executive-level progress conversations, to diving deep into solutions, to contributing to strategic discussions around roadmaps. You'll be able to provide clear thinking and direction to cut through ambiguity. You'll be able to partner well with the local business leadership team and with enterprise stakeholders; providing objective assessments of the likely cost and risk trade-offs for different solutions, and clear paths forward. What you'll do Leadership of a team of 100+ technologists (Software Engineers and Architects): operating engineering at scale within a complex regulated environment Work together with Product and Design teams on the overall product roadmap for key business capabilities and goals Elevate great talent and ensure you have a clear agenda for development in the team. Actively manage performance across the team to develop talent over time Drive for effective delivery with pace and precision across the different outcome teams Liaising with and managing enterprise stakeholders primarily based in the US, who often have deep expertise on particular domains Manage a team with a blend of associates and third party engineers, and ensure effective oversight of the relevant third parties within the domain. Seek and share the context of the wider organisation, its purpose, commitments and opportunities to enable and engage your team with customer and organisational outcomes Stay up to date with the latest relevant changes in regulation and enterprise process Maintain broad knowledge and awareness of the latest relevant technologies and engineering practices Be a key voice in technical design reviews - ensuring a clear and consistent approach to engineering practices Support the career growth and development of the team What we're looking for You'll have a clear track record of leading large software engineering teams, and a proven track record of driving high performance You'll be able to solve complex challenges across people, process and technology. A high level of intellectual curiosity and comfort with ambiguity is essential. You will have the ability to deep dive on different technology options quickly and provide recommendations on a path forward. You will have excellent critical thinking skills and be able to provide thoughtful and effective counsel to leaders across the business You're passionate about recruiting and developing great engineering talent You'll be able to drive results quickly individually, whilst enabling others through the establishing of clear patterns and practices for engineering teams. You'll possess excellent communication skills, with an ability to adapt and communicate compellingly and with authenticity to any audience (including internal and external stakeholders) You'll be aware of the latest native developments within AWS and have real world experience You'll have an understanding of the latest cybersecurity trends and how they impact engineering practice You'll be able to work within enterprise policies/guidelines while customising to fit the UK to strike the right balance You're comfortable in reaching pragmatic outcomes between short-term and long-term business needs Knowledge of the UK / US regulatory, consumer lending and technology landscapes (preferred) Where and how you'll work This is a permanent position based in our London offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our London office 3 days a week on Tuesdays, Wednesdays and Thursdays. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Enabled - focused on supporting associates with disabilities and neurodiversity Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Nelson Permanent Placements
Oldbury, West Midlands
Nelson Permanent Placements are working with our client recruiting for an Extrusion Setter for a well-established company in West Bromwich who provide cable solutions are widely used in education, commercial, housing, industrial, and healthcare sectors across the UK. To be considered for this role as a Extrusion Setter you will be: An experienced Setter Crosshead experience an advantage A PVC background in extrusion setting and operating essential Able to work as part of a team and as an individual Be motivated to beat targets and work safely Comply and Promote Company Values. Key Responsibilities of this role as a Extrusion Setter you will be: Set and Operate Extrusion Machines Clean and maintain tools Be responsible for inspecting incoming and outgoing parts and materials Maintain 5S to a high standard Keep production and quality related records up to date Be involved in continuous improvement processes driving through improvements Ensure Health & Safety procedures are followed Requirements of an Extrusion Setter you will: Be able to comply with and promote company values Knowledgeable in setting and running extrusion corrugation machines. Able to work as part of a team and as an individual Motivation to beat targets safely and required quality standards Benefits of a Crosshead Extrusion Setter Setter: Annual salary of up to £34,994 Working Hours, 48 hours per week: Monday- Thursday 6am-6pm or 7am-7pm 25 days holiday Festive shutdown at Christmas Training and development opportunities Companywide bonus scheme and service and recognition awards Company Pension and enhanced family friendly policies Discounted Gym Membership and cycle to work scheme Free annual flu vaccination vouchers Employee assistance programme Cash health plan and Life Assurance 4 x salary Free home cyber security training Free onsite parking How to Apply: This vacancy is being advertised on behalf of Nelson Permanent Placements Ltd. The services of Nelson Permanent Placements Ltd are that of an Employment Agency. Please be advised that our client can only accept applications from candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed.
Apr 30, 2026
Full time
Nelson Permanent Placements are working with our client recruiting for an Extrusion Setter for a well-established company in West Bromwich who provide cable solutions are widely used in education, commercial, housing, industrial, and healthcare sectors across the UK. To be considered for this role as a Extrusion Setter you will be: An experienced Setter Crosshead experience an advantage A PVC background in extrusion setting and operating essential Able to work as part of a team and as an individual Be motivated to beat targets and work safely Comply and Promote Company Values. Key Responsibilities of this role as a Extrusion Setter you will be: Set and Operate Extrusion Machines Clean and maintain tools Be responsible for inspecting incoming and outgoing parts and materials Maintain 5S to a high standard Keep production and quality related records up to date Be involved in continuous improvement processes driving through improvements Ensure Health & Safety procedures are followed Requirements of an Extrusion Setter you will: Be able to comply with and promote company values Knowledgeable in setting and running extrusion corrugation machines. Able to work as part of a team and as an individual Motivation to beat targets safely and required quality standards Benefits of a Crosshead Extrusion Setter Setter: Annual salary of up to £34,994 Working Hours, 48 hours per week: Monday- Thursday 6am-6pm or 7am-7pm 25 days holiday Festive shutdown at Christmas Training and development opportunities Companywide bonus scheme and service and recognition awards Company Pension and enhanced family friendly policies Discounted Gym Membership and cycle to work scheme Free annual flu vaccination vouchers Employee assistance programme Cash health plan and Life Assurance 4 x salary Free home cyber security training Free onsite parking How to Apply: This vacancy is being advertised on behalf of Nelson Permanent Placements Ltd. The services of Nelson Permanent Placements Ltd are that of an Employment Agency. Please be advised that our client can only accept applications from candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed.
Head of Electronics Hardware Engineering Cambridge (On-Site) Salary up to 70,000 + Bonus Please note: Visa sponsorship is not available for this position. Are you an experienced electronics hardware leader ready to shape cutting-edge intelligent systems from concept to production? We're partnering with an innovative advanced engineering business seeking a Head of Electronics Hardware Engineering to lead a high-performing team delivering next-generation electronic systems used in complex, safety-critical applications. This is a rare opportunity to combine hands-on technical leadership with people management, product ownership, and long-term technology strategy. You'll lead a multidisciplinary electronics hardware function across international sites, driving the development of advanced control systems, mechatronic products, and intelligent hardware solutions through the full product lifecycle. Why Apply? Salary up to 70,000 Performance bonus Senior leadership role with real technical influence Opportunity to shape future product roadmaps Work on innovative electro-mechanical systems Join a collaborative, engineering-led culture High autonomy and visible impact The Opportunity This is a highly technical leadership role where you'll be responsible for both team development and engineering delivery . You'll guide architecture decisions, oversee detailed hardware design, support manufacturing readiness, and ensure projects are delivered to time, cost, and quality expectations. You'll be equally comfortable mentoring engineers, engaging stakeholders, solving technical problems, and driving continuous improvement across hardware processes and standards. Key Responsibilities Lead, mentor and develop the electronics hardware engineering team Oversee full lifecycle hardware development from concept to end-of-life Define technical roadmaps and architecture strategy Collaborate with programme managers and stakeholders on milestones and delivery plans Own ECU and control system hardware designs including schematics and layouts Drive design for manufacture (DFM), cost optimisation and supplier engagement Ensure compliance with engineering, test and manufacturing processes Support validation, integration and verification activities Lead root cause investigations and corrective actions Manage external engineering resource where required Support R&D and future product innovation initiatives What We're Looking For Significant experience in electronics hardware design within a regulated industry Recent experience in a technical leadership or team management role Strong background in analogue and digital electronics Experience designing products for manufacture ECU architecture and embedded systems knowledge Experience with motors, solenoids, power electronics or control systems Strong debugging, validation and problem-solving capability Excellent communication and stakeholder management skills Degree qualified in Electronics Engineering or similar discipline Highly Desirable Automotive electronics experience Functional safety knowledge (ISO 26262 / ASIL) ASPICE or similar development frameworks Cybersecurity standards such as ISO 21434 Experience with Infineon Aurix or ARM Cortex-M platforms FMEA / reliability engineering knowledge Interested? If you're looking for a senior engineering leadership role where you can still stay close to the technology, apply now for a confidential discussion.
Apr 30, 2026
Full time
Head of Electronics Hardware Engineering Cambridge (On-Site) Salary up to 70,000 + Bonus Please note: Visa sponsorship is not available for this position. Are you an experienced electronics hardware leader ready to shape cutting-edge intelligent systems from concept to production? We're partnering with an innovative advanced engineering business seeking a Head of Electronics Hardware Engineering to lead a high-performing team delivering next-generation electronic systems used in complex, safety-critical applications. This is a rare opportunity to combine hands-on technical leadership with people management, product ownership, and long-term technology strategy. You'll lead a multidisciplinary electronics hardware function across international sites, driving the development of advanced control systems, mechatronic products, and intelligent hardware solutions through the full product lifecycle. Why Apply? Salary up to 70,000 Performance bonus Senior leadership role with real technical influence Opportunity to shape future product roadmaps Work on innovative electro-mechanical systems Join a collaborative, engineering-led culture High autonomy and visible impact The Opportunity This is a highly technical leadership role where you'll be responsible for both team development and engineering delivery . You'll guide architecture decisions, oversee detailed hardware design, support manufacturing readiness, and ensure projects are delivered to time, cost, and quality expectations. You'll be equally comfortable mentoring engineers, engaging stakeholders, solving technical problems, and driving continuous improvement across hardware processes and standards. Key Responsibilities Lead, mentor and develop the electronics hardware engineering team Oversee full lifecycle hardware development from concept to end-of-life Define technical roadmaps and architecture strategy Collaborate with programme managers and stakeholders on milestones and delivery plans Own ECU and control system hardware designs including schematics and layouts Drive design for manufacture (DFM), cost optimisation and supplier engagement Ensure compliance with engineering, test and manufacturing processes Support validation, integration and verification activities Lead root cause investigations and corrective actions Manage external engineering resource where required Support R&D and future product innovation initiatives What We're Looking For Significant experience in electronics hardware design within a regulated industry Recent experience in a technical leadership or team management role Strong background in analogue and digital electronics Experience designing products for manufacture ECU architecture and embedded systems knowledge Experience with motors, solenoids, power electronics or control systems Strong debugging, validation and problem-solving capability Excellent communication and stakeholder management skills Degree qualified in Electronics Engineering or similar discipline Highly Desirable Automotive electronics experience Functional safety knowledge (ISO 26262 / ASIL) ASPICE or similar development frameworks Cybersecurity standards such as ISO 21434 Experience with Infineon Aurix or ARM Cortex-M platforms FMEA / reliability engineering knowledge Interested? If you're looking for a senior engineering leadership role where you can still stay close to the technology, apply now for a confidential discussion.
Who we are GlobalData is a specialist information services business helping clients decode the future, make better decisions and reach more customers. Through our data, expert analysis and innovative solutions, we provide intelligence across the world s largest industries to companies, governments and industry professionals. Formed in 2016 through the combination of multiple specialist firms, we are now a fully integrated global platform with 3,500+ colleagues across 20+ industries, supporting over 5,000 customers worldwide. Why join GlobalData? We are at a pivotal stage of growth, supported by recent investment and ambitious plans. It s a fast-paced, entrepreneurial environment where collaboration drives success, and where curious, ambitious individuals can make a real impact as we work towards becoming the world s most trusted source of strategic industry intelligence. The role As Head of IT, you will lead the strategy, delivery and governance of internal IT across GlobalData. You ll ensure systems, infrastructure and services are secure, scalable and aligned to business growth. You will oversee IT operations within a Microsoft ecosystem, strengthen cyber security and data governance, and drive improvements in service management, processes and employee experience. Working cross-functionally, you ll lead onboarding, systems management, infrastructure expansion and compliance, acting as the central IT leader as the business scales. What you ll be doing Global IT Leadership Lead and develop international IT teams, fostering a high-performance culture Establish global IT governance, policies and standards Act as escalation point for critical IT issues Manage key vendor and partner relationships Technology Strategy & Innovation Assess current technology landscape and identify improvements Develop and deliver the IT roadmap aligned to business goals Evaluate and implement new technologies Own IT budgeting and resource allocation Project & Change Management Lead major IT projects, including M&A integration Oversee global office technology changes (openings, closures, relocations) Deliver projects on time and within budget Drive effective change management and adoption Infrastructure & Operations Oversee global infrastructure (networks, cloud, end-user systems) Ensure strong cybersecurity, data protection and compliance Define and manage SLAs/KPIs Drive automation and process improvements Board & Stakeholder Engagement Present strategy, risks and updates to senior stakeholders Act as a trusted advisor to business leaders Build strong cross-functional relationships Represent IT at leadership level What we re looking for Proven senior IT leadership experience in a global organisation Track record leading international teams and large-scale IT programmes (incl. M&A) Strong commercial acumen and budget ownership Excellent stakeholder management and communication skills Deep knowledge of infrastructure, cloud, cybersecurity and enterprise systems Experience managing third-party vendors and partners Personal Attributes Strategic and hands-on Calm, decisive and able to prioritise effectively Strong leadership and delegation skills Highly organised with attention to detail Resilient and adaptable, with a focus on building best-in-class IT capability In addition to a rewarding career, we support our GlobalData colleagues with a range of benefits across health, finances, fitness, travel, tech and more. To find out more about the roles and benefits on offer in your region, visit (url removed) GlobalData believes strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer. GlobalData is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
Apr 30, 2026
Full time
Who we are GlobalData is a specialist information services business helping clients decode the future, make better decisions and reach more customers. Through our data, expert analysis and innovative solutions, we provide intelligence across the world s largest industries to companies, governments and industry professionals. Formed in 2016 through the combination of multiple specialist firms, we are now a fully integrated global platform with 3,500+ colleagues across 20+ industries, supporting over 5,000 customers worldwide. Why join GlobalData? We are at a pivotal stage of growth, supported by recent investment and ambitious plans. It s a fast-paced, entrepreneurial environment where collaboration drives success, and where curious, ambitious individuals can make a real impact as we work towards becoming the world s most trusted source of strategic industry intelligence. The role As Head of IT, you will lead the strategy, delivery and governance of internal IT across GlobalData. You ll ensure systems, infrastructure and services are secure, scalable and aligned to business growth. You will oversee IT operations within a Microsoft ecosystem, strengthen cyber security and data governance, and drive improvements in service management, processes and employee experience. Working cross-functionally, you ll lead onboarding, systems management, infrastructure expansion and compliance, acting as the central IT leader as the business scales. What you ll be doing Global IT Leadership Lead and develop international IT teams, fostering a high-performance culture Establish global IT governance, policies and standards Act as escalation point for critical IT issues Manage key vendor and partner relationships Technology Strategy & Innovation Assess current technology landscape and identify improvements Develop and deliver the IT roadmap aligned to business goals Evaluate and implement new technologies Own IT budgeting and resource allocation Project & Change Management Lead major IT projects, including M&A integration Oversee global office technology changes (openings, closures, relocations) Deliver projects on time and within budget Drive effective change management and adoption Infrastructure & Operations Oversee global infrastructure (networks, cloud, end-user systems) Ensure strong cybersecurity, data protection and compliance Define and manage SLAs/KPIs Drive automation and process improvements Board & Stakeholder Engagement Present strategy, risks and updates to senior stakeholders Act as a trusted advisor to business leaders Build strong cross-functional relationships Represent IT at leadership level What we re looking for Proven senior IT leadership experience in a global organisation Track record leading international teams and large-scale IT programmes (incl. M&A) Strong commercial acumen and budget ownership Excellent stakeholder management and communication skills Deep knowledge of infrastructure, cloud, cybersecurity and enterprise systems Experience managing third-party vendors and partners Personal Attributes Strategic and hands-on Calm, decisive and able to prioritise effectively Strong leadership and delegation skills Highly organised with attention to detail Resilient and adaptable, with a focus on building best-in-class IT capability In addition to a rewarding career, we support our GlobalData colleagues with a range of benefits across health, finances, fitness, travel, tech and more. To find out more about the roles and benefits on offer in your region, visit (url removed) GlobalData believes strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer. GlobalData is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
Head of IT Up to 65,000 Preston / Manchester, UK Hybrid (2-3 days a week on-site) Permanent We are looking for an experienced Head of IT to join a well-established professional services organisation. This is a key leadership hire, driven by a need to modernise systems and improve overall technology delivery across the business. The organisation is investing in its technology function and requires a hands-on leader to take ownership of IT operations while delivering a major Case Management System (CMS) implementation. This role would suit an experienced IT Manager ready to step up, or an established Head of IT looking for a role with real ownership and impact. Key Responsibilities: Define and deliver the organisation's IT strategy, aligned with business goals Lead the implementation of a new Case Management System (CMS) from planning through to adoption Oversee day-to-day IT operations, ensuring reliability, performance, and service quality Manage third-party suppliers and technology partners Ensure robust IT governance, security, and compliance across the organisation Develop and maintain business continuity and disaster recovery processes Work closely with senior stakeholders to drive continuous improvement through technology Key Skills Proven experience in a senior IT leadership role (Head of IT / IT Manager / similar) Strong background across Microsoft technologies (Microsoft 365, Azure, Windows environments) Experience delivering system implementation projects (CMS, ERP, or similar) Solid understanding of IT infrastructure, service delivery, and vendor management Experience operating within a professional services or regulated environment Strong communication skills with the ability to engage stakeholders at all levels Desirable Skills: Experience within the legal or professional services sector Familiarity with case management or document management systems Knowledge of cyber security best practices and frameworks What you get in return : Salary up to 65,000 Hybrid working across Preston and Manchester Opportunity to lead a high-impact transformation programme Autonomy to shape and develop the IT function Interested? Please submit your CV via the link provided. Alternatively, email me on (url removed) or call for a confidential discussion. INDTECH Top of Form Bottom of Form DCS Recruitment and all associated companies are committed to creating a working environment where diversity is celebrated and everyone is treated fairly, regardless of gender, gender identity, disability, ethnic origin, religion or belief, sexual orientation, marital or transgender status, age, or nationality
Apr 30, 2026
Full time
Head of IT Up to 65,000 Preston / Manchester, UK Hybrid (2-3 days a week on-site) Permanent We are looking for an experienced Head of IT to join a well-established professional services organisation. This is a key leadership hire, driven by a need to modernise systems and improve overall technology delivery across the business. The organisation is investing in its technology function and requires a hands-on leader to take ownership of IT operations while delivering a major Case Management System (CMS) implementation. This role would suit an experienced IT Manager ready to step up, or an established Head of IT looking for a role with real ownership and impact. Key Responsibilities: Define and deliver the organisation's IT strategy, aligned with business goals Lead the implementation of a new Case Management System (CMS) from planning through to adoption Oversee day-to-day IT operations, ensuring reliability, performance, and service quality Manage third-party suppliers and technology partners Ensure robust IT governance, security, and compliance across the organisation Develop and maintain business continuity and disaster recovery processes Work closely with senior stakeholders to drive continuous improvement through technology Key Skills Proven experience in a senior IT leadership role (Head of IT / IT Manager / similar) Strong background across Microsoft technologies (Microsoft 365, Azure, Windows environments) Experience delivering system implementation projects (CMS, ERP, or similar) Solid understanding of IT infrastructure, service delivery, and vendor management Experience operating within a professional services or regulated environment Strong communication skills with the ability to engage stakeholders at all levels Desirable Skills: Experience within the legal or professional services sector Familiarity with case management or document management systems Knowledge of cyber security best practices and frameworks What you get in return : Salary up to 65,000 Hybrid working across Preston and Manchester Opportunity to lead a high-impact transformation programme Autonomy to shape and develop the IT function Interested? Please submit your CV via the link provided. Alternatively, email me on (url removed) or call for a confidential discussion. INDTECH Top of Form Bottom of Form DCS Recruitment and all associated companies are committed to creating a working environment where diversity is celebrated and everyone is treated fairly, regardless of gender, gender identity, disability, ethnic origin, religion or belief, sexual orientation, marital or transgender status, age, or nationality
Job Title: Head of IT Location: Worcestershire across 3 sites (predominantly office based with flexibility for remote working of 1 day per week) Reports To: Partner, Head of Finance and Operations Department: Operational Support Direct Reports: 1 1st Line IT Support Technician Role Purpose The Head of IT has full accountability for the firm's information technology environment, ensuring it is secure, resilient, scalable and aligned to the firm's strategic and regulatory objectives. The role will also be responsible for driving the thoughtful and appropriate adoption of AI and automation, ensuring these technologies are used safely, ethically and pragmatically to enhance efficiency, decision making and client service. This is a senior leadership role with clear ownership of the end to end IT estate, including infrastructure, applications, cybersecurity, data and third party services. The role is responsible not only for operational stability, but for shaping and delivering the firm's technology roadmap so that technology actively supports business growth, efficiency and risk management. Working closely with senior leadership, the Head of IT will plan, prioritise and deliver technology initiatives using robust project management disciplines, ensuring change is well governed, outcomes focused and delivered with minimal disruption to the business. Core Accountabilities The overall performance, security and resilience of the firm's IT estate Ownership and continuous evolution of the business technology stack Delivery of IT and digital change programmes through effective project management Alignment of technology decisions with business strategy, regulatory obligations and operational risk IT governance, supplier performance, investment decisions and technology related risk Driving the responsible use of AI and automation to support efficiency, insight and business growth Key Responsibilities Technology Ownership & Infrastructure Own and manage the firm's IT infrastructure, including hardware, software, networks, cloud services, servers, storage, backup and disaster recovery Ensure systems are secure, reliable, well maintained and capable of scaling with business growth Proactively identify and address performance issues, capacity constraints and technical debt Oversee and coordinate external IT service providers where required Cybersecurity & Data Protection Hold overall accountability for the firm's cybersecurity posture Define, implement and enforce security policies, standards and controls Monitor systems and risks, responding appropriately to threats and incidents Ensure compliance with GDPR, data protection legislation and industry best practice Act as senior owner for IT related incidents, risk management and remediation Business Applications & Technology Stack Own the selection, implementation, integration and optimisation of core business systems Ensure applications are stable, well integrated and aligned to business processes Manage vendor relationships to maximise value, performance and reliability Ensure users are informed of relevant system changes and improvements IT Strategy, Projects & Change Delivery Define and maintain a clear IT strategy and multi year technology roadmap Translate strategic objectives into clearly scoped, prioritised and well governed IT projects Lead and deliver IT and digital change initiatives using appropriate project management methodologies Manage project plans, risks, dependencies, budgets and stakeholder communication Ensure technology change is delivered on time, within scope and aligned to business outcomes Business Continuity & Disaster Recovery Own and maintain disaster recovery and business continuity arrangements Ensure backups are robust, current and regularly tested Periodically test recovery processes and implement improvements Vendor, MSP & Contract Management Own the relationship and performance of the outsourced IT Managed Service Provider Manage all third party technology suppliers and service contracts Negotiate and review contracts and SLAs to ensure value, resilience and scalability Ensure contracts are renewed, replaced or exited in a controlled and timely manner Budget, Governance & Compliance Own the IT budget, cost forecasting and investment planning Ensure technology spend delivers clear business value Establish and maintain IT policies, procedures and governance frameworks Prepare for and manage IT audits and regulatory reviews Team Leadership & User Enablement Line manage and develop the 1st Line IT Support Technician Ensure users receive effective, timely and professional IT support Develop and deliver IT training to improve adoption and capability Maintain clear documentation, procedures and user guidance Key Skills & Experience Proven experience in a senior IT leadership role (IT Manager, IT Lead or Head of IT) Experience in accountancy, finance or professional services strongly preferred Strong knowledge of IT infrastructure, cloud platforms and business systems Demonstrable experience of cybersecurity, data protection and risk management Proven track record of delivering IT projects and managing technology change Strong vendor, contract and Managed Service Provider management experience Strong experience of building stakeholder relationships with Senior executives & C Suite. Proven line management, leadership and project management skills. Excellent communication and Team Player skills Strong decision making, prioritisation and problem solving abilities Qualifications Relevant certifications (e.g. Microsoft, ITIL, CompTIA, CISSP or similar) desirable Personal Attributes Clear ownership mindset with strong accountability Strategic thinker with a practical, delivery focused approach Confident decision maker able to balance risk, cost and business need Proactive, organised and comfortable managing competing priorities Able to operate both strategically and hands on when required Working Conditions Full time role, predominantly office based with some remote flexibility Occasional out of hours work for maintenance or critical incidents Benefits: Competitive salary 25 days annual leave, plus bank holidays Private Medical Health insurance Life Assurance Group Personal Pension Plan Electric Car scheme Cycle to Work Scheme Flexible Holiday Purchase Scheme Enhanced Family Pay - maternity, paternity, parental, and compassionate leave Employee Assistance Programme - 24/7 confidential helpline as well as online support If you wish to be considered for the role, please contact Joanne Harris on (phone number removed) or email me on (url removed)
Apr 30, 2026
Full time
Job Title: Head of IT Location: Worcestershire across 3 sites (predominantly office based with flexibility for remote working of 1 day per week) Reports To: Partner, Head of Finance and Operations Department: Operational Support Direct Reports: 1 1st Line IT Support Technician Role Purpose The Head of IT has full accountability for the firm's information technology environment, ensuring it is secure, resilient, scalable and aligned to the firm's strategic and regulatory objectives. The role will also be responsible for driving the thoughtful and appropriate adoption of AI and automation, ensuring these technologies are used safely, ethically and pragmatically to enhance efficiency, decision making and client service. This is a senior leadership role with clear ownership of the end to end IT estate, including infrastructure, applications, cybersecurity, data and third party services. The role is responsible not only for operational stability, but for shaping and delivering the firm's technology roadmap so that technology actively supports business growth, efficiency and risk management. Working closely with senior leadership, the Head of IT will plan, prioritise and deliver technology initiatives using robust project management disciplines, ensuring change is well governed, outcomes focused and delivered with minimal disruption to the business. Core Accountabilities The overall performance, security and resilience of the firm's IT estate Ownership and continuous evolution of the business technology stack Delivery of IT and digital change programmes through effective project management Alignment of technology decisions with business strategy, regulatory obligations and operational risk IT governance, supplier performance, investment decisions and technology related risk Driving the responsible use of AI and automation to support efficiency, insight and business growth Key Responsibilities Technology Ownership & Infrastructure Own and manage the firm's IT infrastructure, including hardware, software, networks, cloud services, servers, storage, backup and disaster recovery Ensure systems are secure, reliable, well maintained and capable of scaling with business growth Proactively identify and address performance issues, capacity constraints and technical debt Oversee and coordinate external IT service providers where required Cybersecurity & Data Protection Hold overall accountability for the firm's cybersecurity posture Define, implement and enforce security policies, standards and controls Monitor systems and risks, responding appropriately to threats and incidents Ensure compliance with GDPR, data protection legislation and industry best practice Act as senior owner for IT related incidents, risk management and remediation Business Applications & Technology Stack Own the selection, implementation, integration and optimisation of core business systems Ensure applications are stable, well integrated and aligned to business processes Manage vendor relationships to maximise value, performance and reliability Ensure users are informed of relevant system changes and improvements IT Strategy, Projects & Change Delivery Define and maintain a clear IT strategy and multi year technology roadmap Translate strategic objectives into clearly scoped, prioritised and well governed IT projects Lead and deliver IT and digital change initiatives using appropriate project management methodologies Manage project plans, risks, dependencies, budgets and stakeholder communication Ensure technology change is delivered on time, within scope and aligned to business outcomes Business Continuity & Disaster Recovery Own and maintain disaster recovery and business continuity arrangements Ensure backups are robust, current and regularly tested Periodically test recovery processes and implement improvements Vendor, MSP & Contract Management Own the relationship and performance of the outsourced IT Managed Service Provider Manage all third party technology suppliers and service contracts Negotiate and review contracts and SLAs to ensure value, resilience and scalability Ensure contracts are renewed, replaced or exited in a controlled and timely manner Budget, Governance & Compliance Own the IT budget, cost forecasting and investment planning Ensure technology spend delivers clear business value Establish and maintain IT policies, procedures and governance frameworks Prepare for and manage IT audits and regulatory reviews Team Leadership & User Enablement Line manage and develop the 1st Line IT Support Technician Ensure users receive effective, timely and professional IT support Develop and deliver IT training to improve adoption and capability Maintain clear documentation, procedures and user guidance Key Skills & Experience Proven experience in a senior IT leadership role (IT Manager, IT Lead or Head of IT) Experience in accountancy, finance or professional services strongly preferred Strong knowledge of IT infrastructure, cloud platforms and business systems Demonstrable experience of cybersecurity, data protection and risk management Proven track record of delivering IT projects and managing technology change Strong vendor, contract and Managed Service Provider management experience Strong experience of building stakeholder relationships with Senior executives & C Suite. Proven line management, leadership and project management skills. Excellent communication and Team Player skills Strong decision making, prioritisation and problem solving abilities Qualifications Relevant certifications (e.g. Microsoft, ITIL, CompTIA, CISSP or similar) desirable Personal Attributes Clear ownership mindset with strong accountability Strategic thinker with a practical, delivery focused approach Confident decision maker able to balance risk, cost and business need Proactive, organised and comfortable managing competing priorities Able to operate both strategically and hands on when required Working Conditions Full time role, predominantly office based with some remote flexibility Occasional out of hours work for maintenance or critical incidents Benefits: Competitive salary 25 days annual leave, plus bank holidays Private Medical Health insurance Life Assurance Group Personal Pension Plan Electric Car scheme Cycle to Work Scheme Flexible Holiday Purchase Scheme Enhanced Family Pay - maternity, paternity, parental, and compassionate leave Employee Assistance Programme - 24/7 confidential helpline as well as online support If you wish to be considered for the role, please contact Joanne Harris on (phone number removed) or email me on (url removed)
About XBOW At XBOW, we're redefining the future of cybersecurity by building the world's first autonomous pentester, powered by AI. Today, the gold standard for securing software systems is human pentesters, but with the rise of artificial intelligence, we're stepping up to scale offensive security to meet the ever-growing demand. AI is transforming the landscape of both cybersecurity and cyberattacks. While millions of people without security expertise are creating software, bad actors are using AI to launch more effective attacks. XBOW fights back with AI-driven superpowers, enabling security teams to stay one step ahead. Backed by Sequoia Capital and Altimeter, and a team that includes the creators of GitHub Copilot and GitHub Advanced Security, XBOW is not just keeping up with the times-we're shaping the future of cybersecurity. Our mission is simple: to defeat the bad actors before they strike, using AI to revolutionize how we approach offensive security. We're building something that must be built, and we're the team to do it. Join us in shaping the next frontier of autonomous security. Your Role SMB Account Executives will drive new customer acquisition for companies with 100 million to 1 billion in annual revenue. This role owns a high-velocity book of business, managing opportunities from initial discovery through close, while delivering a strong, efficient buyer experience. You will engage security, engineering, and technical leaders at growing companies, helping them understand risk and adopt autonomous pentesting as part of their security posture. Success in this role comes from strong discovery, clear value articulation, disciplined pipeline management, and consistent execution. This role partners closely with SDRs and Sales Engineering to qualify inbound and outbound opportunities, run effective evaluations, and close business efficiently. What You'll Do Own the full sales cycle for SMB customers, from discovery through close Manage a high-volume pipeline and consistent deal execution Conduct consultative discovery conversations to understand customer security needs, risk tolerance, and priorities Present and demo XBOW's autonomous pentesting platform to security, engineering, and technical stakeholders Clearly articulate value tied to risk reduction, efficiency, and security outcomes Partner closely with SDRs on lead qualification, account coverage, and follow-up strategy Consistently meet or exceed monthly and quarterly revenue targets Who You Are 1-3+ years of experience in B2B SaaS sales, including a quota-carrying closing role Proven success selling to SMB customers Track record of meeting or exceeding sales targets in a high-velocity environment Experience selling technical products such as cybersecurity, DevOps, developer tools, or infrastructure software preferred Hands-on experience using Salesforce, LinkedIn Sales Navigator, ZoomInfo, Gong, and other modern sales engagement tools Bonus if you have Exposure to security buying motions involving risk, compliance, or trust-based decisions Familiarity with pentesting, application security, vulnerability management, or cloud security concepts Experience working in a scaling SaaS organization What We Offer: Compensation & Equity: Competitive salary, clear performance-based incentives, and equity package, making you an integral part of XBOW's growth story. Career Growth: Significant opportunities to progress within the sales organization and shape your career trajectory as we scale. Meaningful Work: You'll directly impact XBOW's mission to revolutionize cybersecurity and protect organizations worldwide. What Else You Should Know Location: London, UK (Hybrid) Contract: Full-time Hiring Process: Talent Screen Hiring Manager Interviews Role Related Interviews Final Interviews with Leadership At XBOW, we leverage AI every day, it's embedded in our product and our sales approach. But for this role, we're seeking someone who brings genuine curiosity, empathy, and persistence. If that's you, we'd love to connect.
Apr 30, 2026
Full time
About XBOW At XBOW, we're redefining the future of cybersecurity by building the world's first autonomous pentester, powered by AI. Today, the gold standard for securing software systems is human pentesters, but with the rise of artificial intelligence, we're stepping up to scale offensive security to meet the ever-growing demand. AI is transforming the landscape of both cybersecurity and cyberattacks. While millions of people without security expertise are creating software, bad actors are using AI to launch more effective attacks. XBOW fights back with AI-driven superpowers, enabling security teams to stay one step ahead. Backed by Sequoia Capital and Altimeter, and a team that includes the creators of GitHub Copilot and GitHub Advanced Security, XBOW is not just keeping up with the times-we're shaping the future of cybersecurity. Our mission is simple: to defeat the bad actors before they strike, using AI to revolutionize how we approach offensive security. We're building something that must be built, and we're the team to do it. Join us in shaping the next frontier of autonomous security. Your Role SMB Account Executives will drive new customer acquisition for companies with 100 million to 1 billion in annual revenue. This role owns a high-velocity book of business, managing opportunities from initial discovery through close, while delivering a strong, efficient buyer experience. You will engage security, engineering, and technical leaders at growing companies, helping them understand risk and adopt autonomous pentesting as part of their security posture. Success in this role comes from strong discovery, clear value articulation, disciplined pipeline management, and consistent execution. This role partners closely with SDRs and Sales Engineering to qualify inbound and outbound opportunities, run effective evaluations, and close business efficiently. What You'll Do Own the full sales cycle for SMB customers, from discovery through close Manage a high-volume pipeline and consistent deal execution Conduct consultative discovery conversations to understand customer security needs, risk tolerance, and priorities Present and demo XBOW's autonomous pentesting platform to security, engineering, and technical stakeholders Clearly articulate value tied to risk reduction, efficiency, and security outcomes Partner closely with SDRs on lead qualification, account coverage, and follow-up strategy Consistently meet or exceed monthly and quarterly revenue targets Who You Are 1-3+ years of experience in B2B SaaS sales, including a quota-carrying closing role Proven success selling to SMB customers Track record of meeting or exceeding sales targets in a high-velocity environment Experience selling technical products such as cybersecurity, DevOps, developer tools, or infrastructure software preferred Hands-on experience using Salesforce, LinkedIn Sales Navigator, ZoomInfo, Gong, and other modern sales engagement tools Bonus if you have Exposure to security buying motions involving risk, compliance, or trust-based decisions Familiarity with pentesting, application security, vulnerability management, or cloud security concepts Experience working in a scaling SaaS organization What We Offer: Compensation & Equity: Competitive salary, clear performance-based incentives, and equity package, making you an integral part of XBOW's growth story. Career Growth: Significant opportunities to progress within the sales organization and shape your career trajectory as we scale. Meaningful Work: You'll directly impact XBOW's mission to revolutionize cybersecurity and protect organizations worldwide. What Else You Should Know Location: London, UK (Hybrid) Contract: Full-time Hiring Process: Talent Screen Hiring Manager Interviews Role Related Interviews Final Interviews with Leadership At XBOW, we leverage AI every day, it's embedded in our product and our sales approach. But for this role, we're seeking someone who brings genuine curiosity, empathy, and persistence. If that's you, we'd love to connect.
Are you looking for a fresh challenge, with a forward-thinking organisation within the high-tech engineering sector? The Hyde Group are established Industry experts within Aerospace Engineering and have a new vacancy for a Digital Applications Assistant working at our divisional head office in Dukinfield. About us We are one of the UK's largest and most trusted engineering companies, providing products and services to Aerospace, Nuclear, Energy and Scientific sectors. We have successfully supplied to the Aerospace industry for over 50 years. We are currently on track to achieve our strong growth plans and we pride ourselves on delivering right first-time solutions and going the extra mile to delight our customers. About the opportunity This is a great opportunity to join a reputable business with a strong set of core values in a friendly supportive environment. We have a strong focus on developing our people with the potential to further your career. Our salaries are competitive and we also offer a generous holiday entitlement of 33 days inclusive of bank holidays along with a fantastic benefits package. As a Digital Applications Assistant you will be based in our busy Project Office and also our divisional manufacturing Business Units. We are looking for technically capable individual with the relevant Microsoft Certifications or equivalent. Main Duties Part of the core team assisting the implementation of new systems. Administering systems to provide best in class reporting. Working with the Systems Improvement Engineer to deliver Industry 4.0 solutions (including AI) to benefit manufacturing and automate manual processes. Developing new processes through Proof of Concept to Fully Proven solutions. Work alongside our Continuous Improvement Manager to accurately cost and implement initiatives to deliver cost savings to the business. Work alongside our Central IT department to ensure solutions are deployed in a responsible and secure manner. Writing documentation and training others about Industry 4.0 processes deployed. Essential Skills Clear Communication. Good Teamwork ethos. Data management and analysis. Microsoft 365 systems qualifications. Use of Power BI. Ability to create clear well written documentation. Manage own workload to required deadlines. Desired Skills Ability to train and support others and how to use systems. Commercial and Continuous Improvement Awareness. Awareness of Cyber Essentials Plus. Desired Experience Experience in deployment of systems. Experience with ERP systems. What we offer Competitive salary. Generous annual leave entitlement. Exciting benefits package with access to discounts from leading retailers. Purpose built sites with free parking. Discounted gym membership. Excellent career development opportunities available. Cycle to work scheme. Diversity and Inclusion The Hyde Group are committed to creating an inclusive environment where our employees can reach their full potential. We welcome applications from candidates from a diverse range of backgrounds in particular groups who are currently under represented in our sector. All our roles require the need to obtain pre-employment security screening checks including referencing. If this sounds like the ideal opportunity for you, then we d love to hear from you.
Apr 30, 2026
Full time
Are you looking for a fresh challenge, with a forward-thinking organisation within the high-tech engineering sector? The Hyde Group are established Industry experts within Aerospace Engineering and have a new vacancy for a Digital Applications Assistant working at our divisional head office in Dukinfield. About us We are one of the UK's largest and most trusted engineering companies, providing products and services to Aerospace, Nuclear, Energy and Scientific sectors. We have successfully supplied to the Aerospace industry for over 50 years. We are currently on track to achieve our strong growth plans and we pride ourselves on delivering right first-time solutions and going the extra mile to delight our customers. About the opportunity This is a great opportunity to join a reputable business with a strong set of core values in a friendly supportive environment. We have a strong focus on developing our people with the potential to further your career. Our salaries are competitive and we also offer a generous holiday entitlement of 33 days inclusive of bank holidays along with a fantastic benefits package. As a Digital Applications Assistant you will be based in our busy Project Office and also our divisional manufacturing Business Units. We are looking for technically capable individual with the relevant Microsoft Certifications or equivalent. Main Duties Part of the core team assisting the implementation of new systems. Administering systems to provide best in class reporting. Working with the Systems Improvement Engineer to deliver Industry 4.0 solutions (including AI) to benefit manufacturing and automate manual processes. Developing new processes through Proof of Concept to Fully Proven solutions. Work alongside our Continuous Improvement Manager to accurately cost and implement initiatives to deliver cost savings to the business. Work alongside our Central IT department to ensure solutions are deployed in a responsible and secure manner. Writing documentation and training others about Industry 4.0 processes deployed. Essential Skills Clear Communication. Good Teamwork ethos. Data management and analysis. Microsoft 365 systems qualifications. Use of Power BI. Ability to create clear well written documentation. Manage own workload to required deadlines. Desired Skills Ability to train and support others and how to use systems. Commercial and Continuous Improvement Awareness. Awareness of Cyber Essentials Plus. Desired Experience Experience in deployment of systems. Experience with ERP systems. What we offer Competitive salary. Generous annual leave entitlement. Exciting benefits package with access to discounts from leading retailers. Purpose built sites with free parking. Discounted gym membership. Excellent career development opportunities available. Cycle to work scheme. Diversity and Inclusion The Hyde Group are committed to creating an inclusive environment where our employees can reach their full potential. We welcome applications from candidates from a diverse range of backgrounds in particular groups who are currently under represented in our sector. All our roles require the need to obtain pre-employment security screening checks including referencing. If this sounds like the ideal opportunity for you, then we d love to hear from you.
IT System Specialist - Scooterpac is looking for an IT System Specialist to join our team full-time, in this newly created role, at our Head Office in Lowestoft, Suffolk. Fantastic company benefits include: Competitive Salary: £45,000 £50,000 per annum, depending on experience Holiday: 31 days including bank holidays. Employee extras such as: Pension scheme, provision of company lunches 4 days per week and Employee Assistance Programme, with opportunities for career growth + more! About the role: We are seeking a capable, proactive and driven IT System Specialist to join our growing business in a newly created, standalone role. This is a highly hands-on position where you will take ownership of all things IT - from maintaining day-to-day systems and providing internal support, through to developing and implementing new digital solutions using web technologies, apps, and emerging AI tools. This is a full-time onsite role working Monday to Friday, 8:00am 5:00pm. You must live within a commutable distance to Lowestoft as this is an office-based role. Main duties and responsibilities: Set up, configure, and maintain IT hardware, systems, and user accounts, including permissions and access control Monitor and maintain network performance, connectivity, and security, troubleshooting issues to minimise downtime Implement and manage cybersecurity measures, ensuring data protection, GDPR compliance, and backup/disaster recovery processes Provide day-to-day IT support across hardware, software, and business systems, including installation, updates, and user assistance Support cloud platforms such as Microsoft 365 and Google Workspace, managing data storage, access, and security Develop and maintain website functionality, performance, usability, and overall user experience Explore, implement, and support AI tools to improve efficiency, automation, and business workflows Assist with planning, developing, and maintaining internal apps and digital solutions aligned to business needs Proactively monitor systems, resolve issues, and carry out routine maintenance, updates, and improvements Contribute to IT strategy and continuous improvement by recommending and implementing new technologies to support business growth About you: As an IT System Specialist, you will be proactive, hands-on, and forward-thinking, with experience in IT support, system administration, or a similar role. You will have a strong understanding of networks, hardware, and software systems, along with experience or interest in web development, app development, and emerging technologies such as AI. You will be confident working independently and managing multiple priorities, with a solid understanding of cybersecurity and data protection principles. Strong problem-solving skills, attention to detail, and a calm, methodical approach are essential, along with a friendly, can-do attitude and strong communication skills. You will also be able to work across teams, support non-technical users, and bring a proactive mindset focused on improving systems and processes, alongside strong organisational skills and the ability to perform well under pressure. About Scooterpac: Scooterpac is a fast-growing, forward-thinking company dedicated to delivering innovative mobility products that enhance independence and quality of life. We are industry leaders in innovation, customer experience, and long-term dealer partnerships. If you have the relevant skills and experience for this IT System Specialist role and would like to be considered, please apply by forwarding an up-to-date CV as soon as possible. We look forward to hearing from you. No recruitment agencies, please Please check your email inbox and spam / junk mail folder for any email correspondence for this role. If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments. This vacancy is being advertised and handled through Spider, the region s Online Job Advertiser, on our behalf. We both take your privacy seriously. When you apply, your details are processed and available for us to directly review for this vacancy. As you might expect you may be contacted by email, text, or telephone. For full Privacy Policy details please see email correspondences on receipt of your application.
Apr 30, 2026
Full time
IT System Specialist - Scooterpac is looking for an IT System Specialist to join our team full-time, in this newly created role, at our Head Office in Lowestoft, Suffolk. Fantastic company benefits include: Competitive Salary: £45,000 £50,000 per annum, depending on experience Holiday: 31 days including bank holidays. Employee extras such as: Pension scheme, provision of company lunches 4 days per week and Employee Assistance Programme, with opportunities for career growth + more! About the role: We are seeking a capable, proactive and driven IT System Specialist to join our growing business in a newly created, standalone role. This is a highly hands-on position where you will take ownership of all things IT - from maintaining day-to-day systems and providing internal support, through to developing and implementing new digital solutions using web technologies, apps, and emerging AI tools. This is a full-time onsite role working Monday to Friday, 8:00am 5:00pm. You must live within a commutable distance to Lowestoft as this is an office-based role. Main duties and responsibilities: Set up, configure, and maintain IT hardware, systems, and user accounts, including permissions and access control Monitor and maintain network performance, connectivity, and security, troubleshooting issues to minimise downtime Implement and manage cybersecurity measures, ensuring data protection, GDPR compliance, and backup/disaster recovery processes Provide day-to-day IT support across hardware, software, and business systems, including installation, updates, and user assistance Support cloud platforms such as Microsoft 365 and Google Workspace, managing data storage, access, and security Develop and maintain website functionality, performance, usability, and overall user experience Explore, implement, and support AI tools to improve efficiency, automation, and business workflows Assist with planning, developing, and maintaining internal apps and digital solutions aligned to business needs Proactively monitor systems, resolve issues, and carry out routine maintenance, updates, and improvements Contribute to IT strategy and continuous improvement by recommending and implementing new technologies to support business growth About you: As an IT System Specialist, you will be proactive, hands-on, and forward-thinking, with experience in IT support, system administration, or a similar role. You will have a strong understanding of networks, hardware, and software systems, along with experience or interest in web development, app development, and emerging technologies such as AI. You will be confident working independently and managing multiple priorities, with a solid understanding of cybersecurity and data protection principles. Strong problem-solving skills, attention to detail, and a calm, methodical approach are essential, along with a friendly, can-do attitude and strong communication skills. You will also be able to work across teams, support non-technical users, and bring a proactive mindset focused on improving systems and processes, alongside strong organisational skills and the ability to perform well under pressure. About Scooterpac: Scooterpac is a fast-growing, forward-thinking company dedicated to delivering innovative mobility products that enhance independence and quality of life. We are industry leaders in innovation, customer experience, and long-term dealer partnerships. If you have the relevant skills and experience for this IT System Specialist role and would like to be considered, please apply by forwarding an up-to-date CV as soon as possible. We look forward to hearing from you. No recruitment agencies, please Please check your email inbox and spam / junk mail folder for any email correspondence for this role. If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments. This vacancy is being advertised and handled through Spider, the region s Online Job Advertiser, on our behalf. We both take your privacy seriously. When you apply, your details are processed and available for us to directly review for this vacancy. As you might expect you may be contacted by email, text, or telephone. For full Privacy Policy details please see email correspondences on receipt of your application.
IT System Specialist - Scooterpac is looking for an IT System Specialist to join our team full-time, in this newly created role, at our Head Office in Lowestoft, Suffolk. Fantastic company benefits include: Competitive Salary: £45,000 £50,000 per annum, depending on experience Holiday: 31 days including bank holidays. Employee extras such as: Pension scheme, provision of company lunches 4 days per week and Employee Assistance Programme, with opportunities for career growth + more! About the role: We are seeking a capable, proactive and driven IT System Specialist to join our growing business in a newly created, standalone role. This is a highly hands-on position where you will take ownership of all things IT - from maintaining day-to-day systems and providing internal support, through to developing and implementing new digital solutions using web technologies, apps, and emerging AI tools. This is a full-time onsite role working Monday to Friday, 8:00am 5:00pm. You must live within a commutable distance to Lowestoft as this is an office-based role. Main duties and responsibilities: Set up, configure, and maintain IT hardware, systems, and user accounts, including permissions and access control Monitor and maintain network performance, connectivity, and security, troubleshooting issues to minimise downtime Implement and manage cybersecurity measures, ensuring data protection, GDPR compliance, and backup/disaster recovery processes Provide day-to-day IT support across hardware, software, and business systems, including installation, updates, and user assistance Support cloud platforms such as Microsoft 365 and Google Workspace, managing data storage, access, and security Develop and maintain website functionality, performance, usability, and overall user experience Explore, implement, and support AI tools to improve efficiency, automation, and business workflows Assist with planning, developing, and maintaining internal apps and digital solutions aligned to business needs Proactively monitor systems, resolve issues, and carry out routine maintenance, updates, and improvements Contribute to IT strategy and continuous improvement by recommending and implementing new technologies to support business growth About you: As an IT System Specialist, you will be proactive, hands-on, and forward-thinking, with experience in IT support, system administration, or a similar role. You will have a strong understanding of networks, hardware, and software systems, along with experience or interest in web development, app development, and emerging technologies such as AI. You will be confident working independently and managing multiple priorities, with a solid understanding of cybersecurity and data protection principles. Strong problem-solving skills, attention to detail, and a calm, methodical approach are essential, along with a friendly, can-do attitude and strong communication skills. You will also be able to work across teams, support non-technical users, and bring a proactive mindset focused on improving systems and processes, alongside strong organisational skills and the ability to perform well under pressure. About Scooterpac: Scooterpac is a fast-growing, forward-thinking company dedicated to delivering innovative mobility products that enhance independence and quality of life. We are industry leaders in innovation, customer experience, and long-term dealer partnerships. If you have the relevant skills and experience for this IT System Specialist role and would like to be considered, please apply by forwarding an up-to-date CV as soon as possible. We look forward to hearing from you. No recruitment agencies, please Please check your email inbox and spam / junk mail folder for any email correspondence for this role. If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments. This vacancy is being advertised and handled through Spider, the region s Online Job Advertiser, on our behalf. We both take your privacy seriously. When you apply, your details are processed and available for us to directly review for this vacancy. As you might expect you may be contacted by email, text, or telephone. For full Privacy Policy details please see email correspondences on receipt of your application.
Apr 30, 2026
Full time
IT System Specialist - Scooterpac is looking for an IT System Specialist to join our team full-time, in this newly created role, at our Head Office in Lowestoft, Suffolk. Fantastic company benefits include: Competitive Salary: £45,000 £50,000 per annum, depending on experience Holiday: 31 days including bank holidays. Employee extras such as: Pension scheme, provision of company lunches 4 days per week and Employee Assistance Programme, with opportunities for career growth + more! About the role: We are seeking a capable, proactive and driven IT System Specialist to join our growing business in a newly created, standalone role. This is a highly hands-on position where you will take ownership of all things IT - from maintaining day-to-day systems and providing internal support, through to developing and implementing new digital solutions using web technologies, apps, and emerging AI tools. This is a full-time onsite role working Monday to Friday, 8:00am 5:00pm. You must live within a commutable distance to Lowestoft as this is an office-based role. Main duties and responsibilities: Set up, configure, and maintain IT hardware, systems, and user accounts, including permissions and access control Monitor and maintain network performance, connectivity, and security, troubleshooting issues to minimise downtime Implement and manage cybersecurity measures, ensuring data protection, GDPR compliance, and backup/disaster recovery processes Provide day-to-day IT support across hardware, software, and business systems, including installation, updates, and user assistance Support cloud platforms such as Microsoft 365 and Google Workspace, managing data storage, access, and security Develop and maintain website functionality, performance, usability, and overall user experience Explore, implement, and support AI tools to improve efficiency, automation, and business workflows Assist with planning, developing, and maintaining internal apps and digital solutions aligned to business needs Proactively monitor systems, resolve issues, and carry out routine maintenance, updates, and improvements Contribute to IT strategy and continuous improvement by recommending and implementing new technologies to support business growth About you: As an IT System Specialist, you will be proactive, hands-on, and forward-thinking, with experience in IT support, system administration, or a similar role. You will have a strong understanding of networks, hardware, and software systems, along with experience or interest in web development, app development, and emerging technologies such as AI. You will be confident working independently and managing multiple priorities, with a solid understanding of cybersecurity and data protection principles. Strong problem-solving skills, attention to detail, and a calm, methodical approach are essential, along with a friendly, can-do attitude and strong communication skills. You will also be able to work across teams, support non-technical users, and bring a proactive mindset focused on improving systems and processes, alongside strong organisational skills and the ability to perform well under pressure. About Scooterpac: Scooterpac is a fast-growing, forward-thinking company dedicated to delivering innovative mobility products that enhance independence and quality of life. We are industry leaders in innovation, customer experience, and long-term dealer partnerships. If you have the relevant skills and experience for this IT System Specialist role and would like to be considered, please apply by forwarding an up-to-date CV as soon as possible. We look forward to hearing from you. No recruitment agencies, please Please check your email inbox and spam / junk mail folder for any email correspondence for this role. If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments. This vacancy is being advertised and handled through Spider, the region s Online Job Advertiser, on our behalf. We both take your privacy seriously. When you apply, your details are processed and available for us to directly review for this vacancy. As you might expect you may be contacted by email, text, or telephone. For full Privacy Policy details please see email correspondences on receipt of your application.
Head of IT Service Management Hybrid - 3 Days per Week in Hertfordshire 110,000 - 130,000 + up to 30% bonus + strong benefits We've been retained to hire a Head of IT Service Management into a complex, high-volume, customer-facing environment where service stability and resilience are critical to business performance. Based in Hertfordshire (hybrid), you'll lead end-to-end service management across IT, logistics, fulfilment, and customer operations - owning major incident response, service performance, and continuous improvement at scale. Key responsibilities Lead end-to-end IT service management (incident, problem, change, release, configuration) aligned to ITIL 4 Own major incident management (P1/P2), acting as the senior escalation point with clear executive communication Drive root cause analysis and continuous improvement using service metrics (MTTR, trends, backlog) Oversee IT service delivery, 24/7 support operations, and ITSM tooling Coordinate cyber incident response with internal security teams and external partners Manage third-party suppliers, SLAs, and commercial performance Define and deliver strategy across automation, observability, and AIOps Lead and develop a high-performing team while influencing senior stakeholders Key requirements Proven experience in a Head of IT Service Management / Service Delivery leadership role Strong ITIL 4 expertise and major incident management experience Background in complex, fast-paced environments (ecommerce, retail, logistics or similar) Experience managing suppliers, budgets, and cost optimisation Strong stakeholder engagement skills, including C-suite interaction Data-driven approach with the ability to lead under pressure Desirable Cyber incident response experience ServiceNow, Jira Service Management or similar ITSM tools Exposure to AIOps, observability, automation Advanced ITIL or relevant certifications Package and benefits Base salary 110,000 - 130,000 (DOE) Up to 30% discretionary bonus Up to 7% matched pension Private medical insurance Strong holiday allowance + option to buy more "Work from anywhere" flexibility Additional perks including discounts and wellbeing support This is a high-impact leadership role with real ownership of service performance across a critical, customer-facing operation. Apply now for a confidential discussion. If you've held any of these roles or used these technologies/skills, this role could be a great fit: Head of Service Management, Head of IT Service Delivery, IT Operations Director, Service Delivery Director, ITSM Lead, Major Incident Manager, ServiceNow, Jira Service Management, AIOps, ITIL 4. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 30, 2026
Full time
Head of IT Service Management Hybrid - 3 Days per Week in Hertfordshire 110,000 - 130,000 + up to 30% bonus + strong benefits We've been retained to hire a Head of IT Service Management into a complex, high-volume, customer-facing environment where service stability and resilience are critical to business performance. Based in Hertfordshire (hybrid), you'll lead end-to-end service management across IT, logistics, fulfilment, and customer operations - owning major incident response, service performance, and continuous improvement at scale. Key responsibilities Lead end-to-end IT service management (incident, problem, change, release, configuration) aligned to ITIL 4 Own major incident management (P1/P2), acting as the senior escalation point with clear executive communication Drive root cause analysis and continuous improvement using service metrics (MTTR, trends, backlog) Oversee IT service delivery, 24/7 support operations, and ITSM tooling Coordinate cyber incident response with internal security teams and external partners Manage third-party suppliers, SLAs, and commercial performance Define and deliver strategy across automation, observability, and AIOps Lead and develop a high-performing team while influencing senior stakeholders Key requirements Proven experience in a Head of IT Service Management / Service Delivery leadership role Strong ITIL 4 expertise and major incident management experience Background in complex, fast-paced environments (ecommerce, retail, logistics or similar) Experience managing suppliers, budgets, and cost optimisation Strong stakeholder engagement skills, including C-suite interaction Data-driven approach with the ability to lead under pressure Desirable Cyber incident response experience ServiceNow, Jira Service Management or similar ITSM tools Exposure to AIOps, observability, automation Advanced ITIL or relevant certifications Package and benefits Base salary 110,000 - 130,000 (DOE) Up to 30% discretionary bonus Up to 7% matched pension Private medical insurance Strong holiday allowance + option to buy more "Work from anywhere" flexibility Additional perks including discounts and wellbeing support This is a high-impact leadership role with real ownership of service performance across a critical, customer-facing operation. Apply now for a confidential discussion. If you've held any of these roles or used these technologies/skills, this role could be a great fit: Head of Service Management, Head of IT Service Delivery, IT Operations Director, Service Delivery Director, ITSM Lead, Major Incident Manager, ServiceNow, Jira Service Management, AIOps, ITIL 4. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
