Job Description
Service Bookings Advisor - Aftersales Team Opportunity
We are looking for a Service Bookings Advisor to join our clients aftersales team in the Portsmouth area, supporting their valued customers. This is a great opportunity to build your career in a customer-focused role with full training and ongoing support provided.
What Our Client Offers:
- Salary: Competitive basic salary with on-target earnings (OTE) IRO 30k
- Hours: Full-time, 45 hours per week (Monday to Friday)
- Annual Leave: 25 days plus bank holidays
- Benefits: Life assurance, pension scheme, wellbeing support, and exclusive discounts on services and popular retailers
About the Role:
As a Service Bookings Advisor, you will play a key part in our clients aftersales department by scheduling service appointments for truck and fleet van customers. You will handle outbound calls, manage bookings, and ensure a smooth customer journey. Full training, including a structured induction program and buddy system, will be provided to help you succeed.
Key Responsibilities:
- Customer Contact: Make outbound calls to schedule service appointments for existing customers
- Booking Management: Handle all administration tasks and accurately maintain customer records in the system
- Customer Support: Provide updates, manage expectations, and resolve any queries promptly and professionally
What We're Looking For:
- Experience: Previous experience in customer service in an automotive setting (ideally with experience using CRM systems)
- Customer-Focused: Passionate about delivering excellent service and ensuring a smooth customer journey
- Organised: Able to manage your own workload, meet deadlines, and handle multiple bookings
Why Join Our Client?
- Comprehensive training and support, including a detailed induction and buddy system
- A positive and supportive team environment with career growth opportunities
- Access to exclusive employee benefits, including retailer discounts and wellbeing resources
- Opportunities to develop your skills and progress within a well-established company
Apply in confidence today!
Who are you applying to?
The Solution Automotive Recruitment have been placing candidates into the UK Motor Trade since 1999. We have a fantastic relationship with all our clients and candidates across the country, many very long standing relationships. If you are skilled and experienced Automotive candidate, we want to hear from you and rest assured, you'll be dealing with a person, not just a consultant!
Unfortunately due to the volume of applications we get, we can only respond to the candidates who match the criteria set for this vacancy. We will retain your CV on our database and make contact as and when suitable vacancies arise. We will NEVER send your CV anywhere without your permission
