Operations Administrator

Here at Sterling Recruitment Services we have an exciting opportunity for a Operations Administrator to join a busy transport office for a client based in Gateshead.

Working 5 out of 7 days on a rota basis. Shifts are 05:45am-14:15pm & 14:00pm-22:30pm.

We are ideally looking for candidates who have previous experience working within a busy transport office however this is not essential as there will be full training provided.

Duties include;

• Provide administrative support to site management team to support daily business activities
• Complete all administrative tasks in a timely and accurate manner
• Run system generated reports and update internal reports relating to site performance on a daily basis
• Update business and client systems as required by operational processes, including HDi, Key2 and E-pod
• Provide timely updates on site performance as required
• Engage directly with client representatives by phone, email or in person to resolve queries and know when to escalate, if appropriate
• Engage directly with customers to provide updates in relation to their delivery and to resolve queries
• Completion of employee records such as time sheets, holiday planners and new starters documentation
• Complete thorough debriefing of delivery crews on return to site, ensuring paperwork and E-pod debriefing is accurate and completed correctly
• Contacting customers where a delivery has failed to rearrange delivery in a timely manner
• Completion of any reasonable management requests

Candidate criteria

• Must have good IT skills
• Must have experience using Microsoft systems
• Must have good communication skills both verbal and written
• Can work well within a pressurised fast paced environment

If you feel you would be suitable for this role, please apply or call our office for further information.