Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons The Quality and Risk Management Team (QRM) provides leadership, guidance, and tools to help partners and staff manage quality and risk matters. The team is comprised of an Advisory and Compliance Team, a Chief Information Security Office Team, an Economic Crime Team, a Legal Team, the Independence and Ethics Team and the Regulatory Supervisory Team, plus the Quality Monitoring Team. The team works closely with the firm's Technical Standards Group and the firm's leadership. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. Overview: The Technical Control Monitoring Analyst role reports to the Cyber Assurance Manager and operates as a 2nd line of defen c e . The purpose is to use data analytics and metrics to provide insights into the Firm's security posture l everag ing data from various sources . Key areas of responsibility: Design and Implementation: Develop and implement continuous controls monitoring (CCM) strategies and solutions to measure and report on the effectiveness of cybersecurity controls. Data Analysis: Analy s e data from various sources to identify trends, anomalies, and areas for improvement in security controls. Performance Metrics: Establish and track Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs) to measure the performance and coverage of security controls. Compliance Monitoring: Ensure compliance with internal security policies and external regulations, including frameworks like ISO/IEC 27001, CE +, CIS Reporting: Generate comprehensive reports and dashboards to provide real-time visibility into the effectiveness of security controls. Collaboration: Work closely with IT, security, and compliance teams to address identified issues and enhance security posture. Continuous Improvement: Identify opportunities for continuous improvement in CCM processes and technologies. Internal Audit Integration: Collaborate with internal audit teams to align CCM activities with audit objectives and standards set by the Institute of Internal Auditors (IIA) Qualifications: Education: Bachelor's degree in computer science , Information Security, or a related field. Advanced degree preferred. Certifications: Relevant certifications such as CISSP, CISM, CISA, or equivalent are highly desirable. Experience: Demonstrable experience in cybersecurity, with a focus on continuous monitoring and compliance. Familiarity with IIA standards and practices is a plus. Skills: Strong understanding of cybersecurity frameworks and standards. Proficiency in data analytics and visualization tools. Excellent problem-solving and analytical skills. Effective communication and collaboration abilities. S trong knowledge of modern Microsoft cloud and Desktop environments. Behaviours and attitude: Excellent communication and organisational skills. Has the confidence to challenge the status quo when developing ideas and suggestions. Demonstrates personal commitment to change and continual improvement. Demonstrated ability to independently prioritise and manage competing work assignments in a time sensitive environment. Shows a passion for Information Security and enthusiasm for quality and governance. Understands the importance of teamwork and shared motivation for the same goal. Encourages and facilitates cooperation and results, fostering an environment of collaboration. Builds both formal and informal professional networks. Embodies the BDO values. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to our business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Jul 01, 2025
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons The Quality and Risk Management Team (QRM) provides leadership, guidance, and tools to help partners and staff manage quality and risk matters. The team is comprised of an Advisory and Compliance Team, a Chief Information Security Office Team, an Economic Crime Team, a Legal Team, the Independence and Ethics Team and the Regulatory Supervisory Team, plus the Quality Monitoring Team. The team works closely with the firm's Technical Standards Group and the firm's leadership. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. Overview: The Technical Control Monitoring Analyst role reports to the Cyber Assurance Manager and operates as a 2nd line of defen c e . The purpose is to use data analytics and metrics to provide insights into the Firm's security posture l everag ing data from various sources . Key areas of responsibility: Design and Implementation: Develop and implement continuous controls monitoring (CCM) strategies and solutions to measure and report on the effectiveness of cybersecurity controls. Data Analysis: Analy s e data from various sources to identify trends, anomalies, and areas for improvement in security controls. Performance Metrics: Establish and track Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs) to measure the performance and coverage of security controls. Compliance Monitoring: Ensure compliance with internal security policies and external regulations, including frameworks like ISO/IEC 27001, CE +, CIS Reporting: Generate comprehensive reports and dashboards to provide real-time visibility into the effectiveness of security controls. Collaboration: Work closely with IT, security, and compliance teams to address identified issues and enhance security posture. Continuous Improvement: Identify opportunities for continuous improvement in CCM processes and technologies. Internal Audit Integration: Collaborate with internal audit teams to align CCM activities with audit objectives and standards set by the Institute of Internal Auditors (IIA) Qualifications: Education: Bachelor's degree in computer science , Information Security, or a related field. Advanced degree preferred. Certifications: Relevant certifications such as CISSP, CISM, CISA, or equivalent are highly desirable. Experience: Demonstrable experience in cybersecurity, with a focus on continuous monitoring and compliance. Familiarity with IIA standards and practices is a plus. Skills: Strong understanding of cybersecurity frameworks and standards. Proficiency in data analytics and visualization tools. Excellent problem-solving and analytical skills. Effective communication and collaboration abilities. S trong knowledge of modern Microsoft cloud and Desktop environments. Behaviours and attitude: Excellent communication and organisational skills. Has the confidence to challenge the status quo when developing ideas and suggestions. Demonstrates personal commitment to change and continual improvement. Demonstrated ability to independently prioritise and manage competing work assignments in a time sensitive environment. Shows a passion for Information Security and enthusiasm for quality and governance. Understands the importance of teamwork and shared motivation for the same goal. Encourages and facilitates cooperation and results, fostering an environment of collaboration. Builds both formal and informal professional networks. Embodies the BDO values. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to our business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation. THE OPPORTUNITY Title: Customer Success Manager, Global Industries Location: UK (remote) Job summary The Customer Success Manager is responsible for supporting Global Account Managers and Managing Directors in managing the relationships and growth for Iron Mountain's Global Industries Accounts. The ideal candidate will possess both a sales and operational background that enables them to successfully build and maintain relationships, advise customers, develop innovative programs, and expand across new business units on a global scale. Your role in our mission: Collaborate in the development and execution of Global Account strategies Collaborate cross-functionally within all levels of the organization and advocate for external and internal teams Support the Global Industries team to drive business, customer loyalty, and retention, on a global and/or local in-country scale(depending on scope of role) Build and maintain strong relationships with customer key contacts Lead recurring calls to keep customers informed of key items/issues Ability to support and help lead Business Reviews Lead operational and account support activities to include; changes in customer service, inventory transfers, billing and invoicing, issue resolutions,incidents, etc. Accountable for managing bad debt Valued skills and experience: Customer Success or Account Management related experience, with a focus on working with Enterprise organizations or experience working with customers on a global level Ability to handle challenging customer situations with a empathy, professionalism and patience Proven experience in an account management role, strong project management skills, and a strategic thinking and problem-solving mindset Candidates will ideally have a strong background and knowledge of digital strategy and transformation activities and solutions including SaaS, machine learning capability and technology, analytics, cloud storage, information governance, electronic content management, business process / workflow enablement and outsourcing, document and information capture. Familiarity with CSP (customer success platform) software and customer success tools Strong analytical background, specifically focused on customer success performance metrics Proactively identify and mitigate risks to prevent churn or customer dissatisfaction Excellent communication, teaming and presentation skills Experience of working within a large company with a complex structure would be beneficial Strong customer service & engagement experience Strong phone presence and comfortable initiating conversations Self-starter and proactive problem solver Discover what awaits you Discover Limitless Possibilities: Embark on an exciting journey with Iron Mountain, a global organization that embraces transformation and innovation. Empowering Inclusion: Join a supportive environment where everyone's voice is heard, opinions are valued, and feedback is encouraged, fostering an atmosphere of inclusion and belonging. Global Connectivity: Connect with 26,000+ talented individuals from 59 countries, opening doors to diverse cultures and fostering global learning opportunities. Championing Individuality: Be part of a winning team that celebrates diversity and encourages individual differences to drive greatness. Competitive Total Rewards: supporting your career at Iron Mountain, family, personal wellness, and wellbeing. (Local benefits may vary based on country-specific policies.) Embrace Flexibility: Experience the freedom of remote/hybrid work, enabling a harmonious work-life balance (dependent on role). Unleash Your Potential: Access abundant opportunities for personal and professional growth, preparing you for a digitalized future. Valuing Every Contribution: Join a workplace that actively encourages and supports all talents, recognizing the unique impact of each individual. Pioneering Sustainability: Contribute to our vision of fostering a sustainable and thriving workforce, leaving an enduring legacy for generations to come. Category: Sales Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers' assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here . Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together. If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to . See the Supplement to learn more about Equal Employment Opportunity. Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE Requisition: J
Jul 01, 2025
Full time
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation. THE OPPORTUNITY Title: Customer Success Manager, Global Industries Location: UK (remote) Job summary The Customer Success Manager is responsible for supporting Global Account Managers and Managing Directors in managing the relationships and growth for Iron Mountain's Global Industries Accounts. The ideal candidate will possess both a sales and operational background that enables them to successfully build and maintain relationships, advise customers, develop innovative programs, and expand across new business units on a global scale. Your role in our mission: Collaborate in the development and execution of Global Account strategies Collaborate cross-functionally within all levels of the organization and advocate for external and internal teams Support the Global Industries team to drive business, customer loyalty, and retention, on a global and/or local in-country scale(depending on scope of role) Build and maintain strong relationships with customer key contacts Lead recurring calls to keep customers informed of key items/issues Ability to support and help lead Business Reviews Lead operational and account support activities to include; changes in customer service, inventory transfers, billing and invoicing, issue resolutions,incidents, etc. Accountable for managing bad debt Valued skills and experience: Customer Success or Account Management related experience, with a focus on working with Enterprise organizations or experience working with customers on a global level Ability to handle challenging customer situations with a empathy, professionalism and patience Proven experience in an account management role, strong project management skills, and a strategic thinking and problem-solving mindset Candidates will ideally have a strong background and knowledge of digital strategy and transformation activities and solutions including SaaS, machine learning capability and technology, analytics, cloud storage, information governance, electronic content management, business process / workflow enablement and outsourcing, document and information capture. Familiarity with CSP (customer success platform) software and customer success tools Strong analytical background, specifically focused on customer success performance metrics Proactively identify and mitigate risks to prevent churn or customer dissatisfaction Excellent communication, teaming and presentation skills Experience of working within a large company with a complex structure would be beneficial Strong customer service & engagement experience Strong phone presence and comfortable initiating conversations Self-starter and proactive problem solver Discover what awaits you Discover Limitless Possibilities: Embark on an exciting journey with Iron Mountain, a global organization that embraces transformation and innovation. Empowering Inclusion: Join a supportive environment where everyone's voice is heard, opinions are valued, and feedback is encouraged, fostering an atmosphere of inclusion and belonging. Global Connectivity: Connect with 26,000+ talented individuals from 59 countries, opening doors to diverse cultures and fostering global learning opportunities. Championing Individuality: Be part of a winning team that celebrates diversity and encourages individual differences to drive greatness. Competitive Total Rewards: supporting your career at Iron Mountain, family, personal wellness, and wellbeing. (Local benefits may vary based on country-specific policies.) Embrace Flexibility: Experience the freedom of remote/hybrid work, enabling a harmonious work-life balance (dependent on role). Unleash Your Potential: Access abundant opportunities for personal and professional growth, preparing you for a digitalized future. Valuing Every Contribution: Join a workplace that actively encourages and supports all talents, recognizing the unique impact of each individual. Pioneering Sustainability: Contribute to our vision of fostering a sustainable and thriving workforce, leaving an enduring legacy for generations to come. Category: Sales Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers' assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here . Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together. If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to . See the Supplement to learn more about Equal Employment Opportunity. Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE Requisition: J
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation. THE OPPORTUNITY Title: Customer Success Manager, Global Industries Location: UK (remote) Job summary The Customer Success Manager is responsible for supporting Global Account Managers and Managing Directors in managing the relationships and growth for Iron Mountain's Global Industries Accounts. The ideal candidate will possess both a sales and operational background that enables them to successfully build and maintain relationships, advise customers, develop innovative programs, and expand across new business units on a global scale. Your role in our mission: Collaborate in the development and execution of Global Account strategies Collaborate cross-functionally within all levels of the organization and advocate for external and internal teams Support the Global Industries team to drive business, customer loyalty, and retention, on a global and/or local in-country scale(depending on scope of role) Build and maintain strong relationships with customer key contacts Lead recurring calls to keep customers informed of key items/issues Ability to support and help lead Business Reviews Lead operational and account support activities to include; changes in customer service, inventory transfers, billing and invoicing, issue resolutions,incidents, etc. Accountable for managing bad debt Valued skills and experience: Customer Success or Account Management related experience, with a focus on working with Enterprise organizations or experience working with customers on a global level Ability to handle challenging customer situations with a empathy, professionalism and patience Proven experience in an account management role, strong project management skills, and a strategic thinking and problem-solving mindset Candidates will ideally have a strong background and knowledge of digital strategy and transformation activities and solutions including SaaS, machine learning capability and technology, analytics, cloud storage, information governance, electronic content management, business process / workflow enablement and outsourcing, document and information capture. Familiarity with CSP (customer success platform) software and customer success tools Strong analytical background, specifically focused on customer success performance metrics Proactively identify and mitigate risks to prevent churn or customer dissatisfaction Excellent communication, teaming and presentation skills Experience of working within a large company with a complex structure would be beneficial Strong customer service & engagement experience Strong phone presence and comfortable initiating conversations Self-starter and proactive problem solver Discover what awaits you Discover Limitless Possibilities: Embark on an exciting journey with Iron Mountain, a global organization that embraces transformation and innovation. Empowering Inclusion: Join a supportive environment where everyone's voice is heard, opinions are valued, and feedback is encouraged, fostering an atmosphere of inclusion and belonging. Global Connectivity: Connect with 26,000+ talented individuals from 59 countries, opening doors to diverse cultures and fostering global learning opportunities. Championing Individuality: Be part of a winning team that celebrates diversity and encourages individual differences to drive greatness. Competitive Total Rewards: supporting your career at Iron Mountain, family, personal wellness, and wellbeing. (Local benefits may vary based on country-specific policies.) Embrace Flexibility: Experience the freedom of remote/hybrid work, enabling a harmonious work-life balance (dependent on role). Unleash Your Potential: Access abundant opportunities for personal and professional growth, preparing you for a digitalized future. Valuing Every Contribution: Join a workplace that actively encourages and supports all talents, recognizing the unique impact of each individual. Pioneering Sustainability: Contribute to our vision of fostering a sustainable and thriving workforce, leaving an enduring legacy for generations to come. Category: Sales Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers' assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here . Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together. If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to . See the Supplement to learn more about Equal Employment Opportunity. Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE Requisition: J
Jul 01, 2025
Full time
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation. THE OPPORTUNITY Title: Customer Success Manager, Global Industries Location: UK (remote) Job summary The Customer Success Manager is responsible for supporting Global Account Managers and Managing Directors in managing the relationships and growth for Iron Mountain's Global Industries Accounts. The ideal candidate will possess both a sales and operational background that enables them to successfully build and maintain relationships, advise customers, develop innovative programs, and expand across new business units on a global scale. Your role in our mission: Collaborate in the development and execution of Global Account strategies Collaborate cross-functionally within all levels of the organization and advocate for external and internal teams Support the Global Industries team to drive business, customer loyalty, and retention, on a global and/or local in-country scale(depending on scope of role) Build and maintain strong relationships with customer key contacts Lead recurring calls to keep customers informed of key items/issues Ability to support and help lead Business Reviews Lead operational and account support activities to include; changes in customer service, inventory transfers, billing and invoicing, issue resolutions,incidents, etc. Accountable for managing bad debt Valued skills and experience: Customer Success or Account Management related experience, with a focus on working with Enterprise organizations or experience working with customers on a global level Ability to handle challenging customer situations with a empathy, professionalism and patience Proven experience in an account management role, strong project management skills, and a strategic thinking and problem-solving mindset Candidates will ideally have a strong background and knowledge of digital strategy and transformation activities and solutions including SaaS, machine learning capability and technology, analytics, cloud storage, information governance, electronic content management, business process / workflow enablement and outsourcing, document and information capture. Familiarity with CSP (customer success platform) software and customer success tools Strong analytical background, specifically focused on customer success performance metrics Proactively identify and mitigate risks to prevent churn or customer dissatisfaction Excellent communication, teaming and presentation skills Experience of working within a large company with a complex structure would be beneficial Strong customer service & engagement experience Strong phone presence and comfortable initiating conversations Self-starter and proactive problem solver Discover what awaits you Discover Limitless Possibilities: Embark on an exciting journey with Iron Mountain, a global organization that embraces transformation and innovation. Empowering Inclusion: Join a supportive environment where everyone's voice is heard, opinions are valued, and feedback is encouraged, fostering an atmosphere of inclusion and belonging. Global Connectivity: Connect with 26,000+ talented individuals from 59 countries, opening doors to diverse cultures and fostering global learning opportunities. Championing Individuality: Be part of a winning team that celebrates diversity and encourages individual differences to drive greatness. Competitive Total Rewards: supporting your career at Iron Mountain, family, personal wellness, and wellbeing. (Local benefits may vary based on country-specific policies.) Embrace Flexibility: Experience the freedom of remote/hybrid work, enabling a harmonious work-life balance (dependent on role). Unleash Your Potential: Access abundant opportunities for personal and professional growth, preparing you for a digitalized future. Valuing Every Contribution: Join a workplace that actively encourages and supports all talents, recognizing the unique impact of each individual. Pioneering Sustainability: Contribute to our vision of fostering a sustainable and thriving workforce, leaving an enduring legacy for generations to come. Category: Sales Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers' assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here . Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together. If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to . See the Supplement to learn more about Equal Employment Opportunity. Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE Requisition: J
We are seeking a talented individual to join our Executive Compensation Consulting team at Mercer. This role will be based in London. This is a hybrid role that has a requirement of working at least three days a week in the office. Executive Compensation Consultant Mercer's Executive Reward team focuses on providing high-quality, tailored, and independent consulting advice on remuneration. Our advice is relied upon at the highest levels of corporate decision making, including Board of Directors and senior executives. We provide best-in-class consulting, rigorous analytics, and data-driven insights to help organisations of all sizes and industries ensure their executive reward strategy supports the needs of the business and reinforces success. What can you expect? To work with a broad range of clients and industries participating as a project lead or project manager to diagnose client issues and shape executive remuneration solutions for Remuneration Committees and management, in collaboration with our Reward team which delivers solutions for the wider workforce. As a team, we do great work for great clients and we make our business better every day. You will be a front-line advisor with client exposure from day one. This means you will be encouraged and inspired to make a difference by tackling interesting client challenges alongside a bright and supportive peer group from day one. Work on a wide variety of high profile and meaningful projects with high profile clients in the UK and internationally We will count on you to: Manage our project teams to prepare for Remuneration Committee or Executive Committee meetings. Be the point of contact for our clients and building trusted advisor relationships. Gain exposure and understanding to decision-making by senior consultants who lead the definition and development of deliverables to solve client problems Keep up to date with client needs with day to day client interaction, anticipating our clients' needs to problem solve non-standard, complex queries Allocate work to and manage our analysts to ensure quality review processes are implemented. Peer review standard pieces of work. Interpret the outputs of analyses to write and structure client presentations that are fully customized to our clients Draft and/or review reports and Remuneration Committee papers. Support with the design of solutions with guidance from project leads. Solutions may include: incentive design, remuneration policy reviews, reviews in light of IPO or M&A activity Attend and gain experience in presenting at client meetings with senior stakeholders Be accountable for delivery of high quality work and manage the project budget. Be pro-active in managing financials through monthly billing Draft client outputs in relation to market development and contribute to strategic thinking, including through thought leadership pieces, to reinforce our positioning as the global leader in HR consulting Support and attend project proposals and marketing initiatives to win new business, support pricing activities to recommend a profitable commercial model Maintain broad knowledge of the wider offering of the Career department's products/services, building internal relationships to connect clients with the relevant contacts Meet with potential candidates to support recruitment for the business, potentially having responsibility for analysts as a people manager What you need to have: 2:1 in any degree discipline preferred Significant previous consulting and/or industry experience within Executive Compensation/Reward Professional qualifications and related Executive Reward experience from accounting, legal or actuarial backgrounds would also be suited to this role Deep knowledge of Microsoft Office (including Word, Excel, and PowerPoint) Proven, developed analytical and technical (Excel) skills Strong written and presentation skills (Word, PowerPoint) Demonstrate proven problem solving abilities coupled with the ability to interpret data and 'story' tell The ability to engage with clients, demonstrating strong interpersonal skills, influencing facilitation, presentation and communication Exceptional organisational and project management skills Strong attention to detail What makes you stand out: Highly professional with a proven ability to work in a consultative and collaborative manner Team player with strong interpersonal skills and desire to nurture and mentor analysts Self-starter Results-driven with the persistence to get things done Takes ownership and holds others accountable Aptitude for problem solving, with the ability to apply logic and experience to assist with the development of solutions for clients Intellectual curiosity and commitment to learning and growth Articulate and well organised Why join our team: We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being. Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit or follow on LinkedIn and X. Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at . Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.
Jul 01, 2025
Full time
We are seeking a talented individual to join our Executive Compensation Consulting team at Mercer. This role will be based in London. This is a hybrid role that has a requirement of working at least three days a week in the office. Executive Compensation Consultant Mercer's Executive Reward team focuses on providing high-quality, tailored, and independent consulting advice on remuneration. Our advice is relied upon at the highest levels of corporate decision making, including Board of Directors and senior executives. We provide best-in-class consulting, rigorous analytics, and data-driven insights to help organisations of all sizes and industries ensure their executive reward strategy supports the needs of the business and reinforces success. What can you expect? To work with a broad range of clients and industries participating as a project lead or project manager to diagnose client issues and shape executive remuneration solutions for Remuneration Committees and management, in collaboration with our Reward team which delivers solutions for the wider workforce. As a team, we do great work for great clients and we make our business better every day. You will be a front-line advisor with client exposure from day one. This means you will be encouraged and inspired to make a difference by tackling interesting client challenges alongside a bright and supportive peer group from day one. Work on a wide variety of high profile and meaningful projects with high profile clients in the UK and internationally We will count on you to: Manage our project teams to prepare for Remuneration Committee or Executive Committee meetings. Be the point of contact for our clients and building trusted advisor relationships. Gain exposure and understanding to decision-making by senior consultants who lead the definition and development of deliverables to solve client problems Keep up to date with client needs with day to day client interaction, anticipating our clients' needs to problem solve non-standard, complex queries Allocate work to and manage our analysts to ensure quality review processes are implemented. Peer review standard pieces of work. Interpret the outputs of analyses to write and structure client presentations that are fully customized to our clients Draft and/or review reports and Remuneration Committee papers. Support with the design of solutions with guidance from project leads. Solutions may include: incentive design, remuneration policy reviews, reviews in light of IPO or M&A activity Attend and gain experience in presenting at client meetings with senior stakeholders Be accountable for delivery of high quality work and manage the project budget. Be pro-active in managing financials through monthly billing Draft client outputs in relation to market development and contribute to strategic thinking, including through thought leadership pieces, to reinforce our positioning as the global leader in HR consulting Support and attend project proposals and marketing initiatives to win new business, support pricing activities to recommend a profitable commercial model Maintain broad knowledge of the wider offering of the Career department's products/services, building internal relationships to connect clients with the relevant contacts Meet with potential candidates to support recruitment for the business, potentially having responsibility for analysts as a people manager What you need to have: 2:1 in any degree discipline preferred Significant previous consulting and/or industry experience within Executive Compensation/Reward Professional qualifications and related Executive Reward experience from accounting, legal or actuarial backgrounds would also be suited to this role Deep knowledge of Microsoft Office (including Word, Excel, and PowerPoint) Proven, developed analytical and technical (Excel) skills Strong written and presentation skills (Word, PowerPoint) Demonstrate proven problem solving abilities coupled with the ability to interpret data and 'story' tell The ability to engage with clients, demonstrating strong interpersonal skills, influencing facilitation, presentation and communication Exceptional organisational and project management skills Strong attention to detail What makes you stand out: Highly professional with a proven ability to work in a consultative and collaborative manner Team player with strong interpersonal skills and desire to nurture and mentor analysts Self-starter Results-driven with the persistence to get things done Takes ownership and holds others accountable Aptitude for problem solving, with the ability to apply logic and experience to assist with the development of solutions for clients Intellectual curiosity and commitment to learning and growth Articulate and well organised Why join our team: We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being. Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit or follow on LinkedIn and X. Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at . Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build asustainableeconomy where everyone can prosper. We support a wide range of digital payments choices, making transactionssecure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Billing Operations and Assurance Manager Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Who is Mastercard? Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. Title and Summary Billing Operations and Assurance Manager About the Role Mastercard Open Banking Product Operations Europe is seeking a Billing Operations and Assurance Manager. As a member of the Operations Support Team, you play a crucial role in helping to grow our business by ensuring we bill our customers accurately and in accordance with our contractual agreements. Key responsibilities: • Accurate and on-time billing by o Ensuring customers are setup correctly in our billing system and in our offline processes: Derive billing setup details and requirements by reviewing customer contracts; prepare the setup files; raise and follow-through until completion setup requests; validate the setup is correct o Ensuring customer usage data is complete, accurate and ready for use in billing o Completing routine billing tasks such as monthly billing of service usage and other fees, ad-hoc billing requests and customer rates maintenance o Performing output reviews and reconciliation activities e.g. invoices issued to our customers are complete and are correct as per the contract • Collate required data, build and send Billing Operations & Assurance reports on time • Conduct meetings with key stakeholders to review billing status e.g. monthly billing reconciliation output, issues, and request fulfilment • Work with other teams to resolve issues; Escalate as necessary • Support new products and market launches, and new sales deals billing requirements • Maintain our Billing Operations and Assurance processes and procedures documents, Customer contract info log, issues and billing onboardings tracker • Support the Product Operations Director with other operational activities as required About You We seek someone who understands billing, accounting and/ or finance, has excellent attention to detail and with strong numerical and effective presentation skills. It is essential to have the following advanced knowledge and practical experience: • Microsoft Office Application Suite particularly MS Excel • Application of Data Analysis Techniques Communicating and collaborating with our global teams is part of your daily work. You should have excellent verbal and written communication skills (in English), and comfortable in a hybrid working environment. With your impeccable workload and time management skills, you are comfortable using different applications and systems, can work independently and thrive as part of a team, has self-driven initiative to learn new technologies, and has a keen eye on improvement opportunities with the ability to deliver. Desirable Competencies • Has worked in Payments and/or in a Billing Operations role with exposure to Data & Analytics, Billing, Revenue Assurance, or Accounting • Experience with the setup and use of Billing and Invoicing Software, and use of Service Management Applications • Good understanding of and have worked on IT Service Management (ITSM) Service Operations Processes i.e. Request Fulfilment, Incident, Problem, and Change Management Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Jul 01, 2025
Full time
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build asustainableeconomy where everyone can prosper. We support a wide range of digital payments choices, making transactionssecure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Billing Operations and Assurance Manager Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Who is Mastercard? Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. Title and Summary Billing Operations and Assurance Manager About the Role Mastercard Open Banking Product Operations Europe is seeking a Billing Operations and Assurance Manager. As a member of the Operations Support Team, you play a crucial role in helping to grow our business by ensuring we bill our customers accurately and in accordance with our contractual agreements. Key responsibilities: • Accurate and on-time billing by o Ensuring customers are setup correctly in our billing system and in our offline processes: Derive billing setup details and requirements by reviewing customer contracts; prepare the setup files; raise and follow-through until completion setup requests; validate the setup is correct o Ensuring customer usage data is complete, accurate and ready for use in billing o Completing routine billing tasks such as monthly billing of service usage and other fees, ad-hoc billing requests and customer rates maintenance o Performing output reviews and reconciliation activities e.g. invoices issued to our customers are complete and are correct as per the contract • Collate required data, build and send Billing Operations & Assurance reports on time • Conduct meetings with key stakeholders to review billing status e.g. monthly billing reconciliation output, issues, and request fulfilment • Work with other teams to resolve issues; Escalate as necessary • Support new products and market launches, and new sales deals billing requirements • Maintain our Billing Operations and Assurance processes and procedures documents, Customer contract info log, issues and billing onboardings tracker • Support the Product Operations Director with other operational activities as required About You We seek someone who understands billing, accounting and/ or finance, has excellent attention to detail and with strong numerical and effective presentation skills. It is essential to have the following advanced knowledge and practical experience: • Microsoft Office Application Suite particularly MS Excel • Application of Data Analysis Techniques Communicating and collaborating with our global teams is part of your daily work. You should have excellent verbal and written communication skills (in English), and comfortable in a hybrid working environment. With your impeccable workload and time management skills, you are comfortable using different applications and systems, can work independently and thrive as part of a team, has self-driven initiative to learn new technologies, and has a keen eye on improvement opportunities with the ability to deliver. Desirable Competencies • Has worked in Payments and/or in a Billing Operations role with exposure to Data & Analytics, Billing, Revenue Assurance, or Accounting • Experience with the setup and use of Billing and Invoicing Software, and use of Service Management Applications • Good understanding of and have worked on IT Service Management (ITSM) Service Operations Processes i.e. Request Fulfilment, Incident, Problem, and Change Management Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Are you passionate about shaping the future of AI in a responsible and ethical way? Do you have the leadership skills to drive a culture of responsible AI across an organization? Join our dynamic team as the Director of AI Governance and Validation and be at the forefront of AI innovation and governance. About the Role As the Director of AI Governance and Validation, you will be a key player in our AI Enablement team within the Data and Analytics organization. This role is essential in embedding responsible AI practices across all business units, ensuring that our AI initiatives are not only innovative but also ethically sound and compliant with governance standards. You will work in a collaborative environment with cross-functional teams, driving AI risk management and helping the organization stay ahead of market trends through strategic AI implementations. In this opportunity as Director - AI Governance and Validation, you will: Implement responsible AI practices, guidelines, and principles into program initiatives. Foster a culture that prioritizes responsible AI and governance. Monitor AI models and applications for responsible considerations. Lead a high-performing team of responsible AI partners and experts. Automate AI risk management processes and develop mitigation plans. Serve as a liaison between business functions for responsible AI practices. Design and implement data and AI integrations to support program objectives . About You You're a fit for the role of Director of AI Governance and Validation if you have the following required qualifications: Experience in AI governance, risk management, and validation. Strong understanding of ethical considerations in AI and data management. Proven leadership skills with experience in managing cross-functional teams. Excellent communication and collaboration skills. Ability to think strategically and drive innovation within an organization. Experience in implementing AI technologies and managing proof of concepts. Additional preferred qualifications include: Experience working with vendors and partners in AI technology implementations. Familiarity with regulatory standards related to AI and data governance. Advanced degree in a relevant field such as Computer Science, Data Science, or AI. What's in it For You? Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. DISCLAIMER The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here . Learn more on how to protect yourself from fraudulent job postings here . More information about Thomson Reuters can be found on
Jul 01, 2025
Full time
Are you passionate about shaping the future of AI in a responsible and ethical way? Do you have the leadership skills to drive a culture of responsible AI across an organization? Join our dynamic team as the Director of AI Governance and Validation and be at the forefront of AI innovation and governance. About the Role As the Director of AI Governance and Validation, you will be a key player in our AI Enablement team within the Data and Analytics organization. This role is essential in embedding responsible AI practices across all business units, ensuring that our AI initiatives are not only innovative but also ethically sound and compliant with governance standards. You will work in a collaborative environment with cross-functional teams, driving AI risk management and helping the organization stay ahead of market trends through strategic AI implementations. In this opportunity as Director - AI Governance and Validation, you will: Implement responsible AI practices, guidelines, and principles into program initiatives. Foster a culture that prioritizes responsible AI and governance. Monitor AI models and applications for responsible considerations. Lead a high-performing team of responsible AI partners and experts. Automate AI risk management processes and develop mitigation plans. Serve as a liaison between business functions for responsible AI practices. Design and implement data and AI integrations to support program objectives . About You You're a fit for the role of Director of AI Governance and Validation if you have the following required qualifications: Experience in AI governance, risk management, and validation. Strong understanding of ethical considerations in AI and data management. Proven leadership skills with experience in managing cross-functional teams. Excellent communication and collaboration skills. Ability to think strategically and drive innovation within an organization. Experience in implementing AI technologies and managing proof of concepts. Additional preferred qualifications include: Experience working with vendors and partners in AI technology implementations. Familiarity with regulatory standards related to AI and data governance. Advanced degree in a relevant field such as Computer Science, Data Science, or AI. What's in it For You? Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. DISCLAIMER The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here . Learn more on how to protect yourself from fraudulent job postings here . More information about Thomson Reuters can be found on
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation. THE OPPORTUNITY Title: Customer Success Manager, Global Industries Location: UK (remote) Job summary The Customer Success Manager is responsible for supporting Global Account Managers and Managing Directors in managing the relationships and growth for Iron Mountain's Global Industries Accounts. The ideal candidate will possess both a sales and operational background that enables them to successfully build and maintain relationships, advise customers, develop innovative programs, and expand across new business units on a global scale. Your role in our mission: Collaborate in the development and execution of Global Account strategies Collaborate cross-functionally within all levels of the organization and advocate for external and internal teams Support the Global Industries team to drive business, customer loyalty, and retention, on a global and/or local in-country scale(depending on scope of role) Build and maintain strong relationships with customer key contacts Lead recurring calls to keep customers informed of key items/issues Ability to support and help lead Business Reviews Lead operational and account support activities to include; changes in customer service, inventory transfers, billing and invoicing, issue resolutions,incidents, etc. Accountable for managing bad debt Valued skills and experience: Customer Success or Account Management related experience, with a focus on working with Enterprise organizations or experience working with customers on a global level Ability to handle challenging customer situations with a empathy, professionalism and patience Proven experience in an account management role, strong project management skills, and a strategic thinking and problem-solving mindset Candidates will ideally have a strong background and knowledge of digital strategy and transformation activities and solutions including SaaS, machine learning capability and technology, analytics, cloud storage, information governance, electronic content management, business process / workflow enablement and outsourcing, document and information capture. Familiarity with CSP (customer success platform) software and customer success tools Strong analytical background, specifically focused on customer success performance metrics Proactively identify and mitigate risks to prevent churn or customer dissatisfaction Excellent communication, teaming and presentation skills Experience of working within a large company with a complex structure would be beneficial Strong customer service & engagement experience Strong phone presence and comfortable initiating conversations Self-starter and proactive problem solver Discover what awaits you Discover Limitless Possibilities: Embark on an exciting journey with Iron Mountain, a global organization that embraces transformation and innovation. Empowering Inclusion: Join a supportive environment where everyone's voice is heard, opinions are valued, and feedback is encouraged, fostering an atmosphere of inclusion and belonging. Global Connectivity: Connect with 26,000+ talented individuals from 59 countries, opening doors to diverse cultures and fostering global learning opportunities. Championing Individuality: Be part of a winning team that celebrates diversity and encourages individual differences to drive greatness. Competitive Total Rewards: supporting your career at Iron Mountain, family, personal wellness, and wellbeing. (Local benefits may vary based on country-specific policies.) Embrace Flexibility: Experience the freedom of remote/hybrid work, enabling a harmonious work-life balance (dependent on role). Unleash Your Potential: Access abundant opportunities for personal and professional growth, preparing you for a digitalized future. Valuing Every Contribution: Join a workplace that actively encourages and supports all talents, recognizing the unique impact of each individual. Pioneering Sustainability: Contribute to our vision of fostering a sustainable and thriving workforce, leaving an enduring legacy for generations to come. Category: Sales Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers' assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here . Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together. If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to . See the Supplement to learn more about Equal Employment Opportunity. Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE Requisition: J
Jul 01, 2025
Full time
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation. THE OPPORTUNITY Title: Customer Success Manager, Global Industries Location: UK (remote) Job summary The Customer Success Manager is responsible for supporting Global Account Managers and Managing Directors in managing the relationships and growth for Iron Mountain's Global Industries Accounts. The ideal candidate will possess both a sales and operational background that enables them to successfully build and maintain relationships, advise customers, develop innovative programs, and expand across new business units on a global scale. Your role in our mission: Collaborate in the development and execution of Global Account strategies Collaborate cross-functionally within all levels of the organization and advocate for external and internal teams Support the Global Industries team to drive business, customer loyalty, and retention, on a global and/or local in-country scale(depending on scope of role) Build and maintain strong relationships with customer key contacts Lead recurring calls to keep customers informed of key items/issues Ability to support and help lead Business Reviews Lead operational and account support activities to include; changes in customer service, inventory transfers, billing and invoicing, issue resolutions,incidents, etc. Accountable for managing bad debt Valued skills and experience: Customer Success or Account Management related experience, with a focus on working with Enterprise organizations or experience working with customers on a global level Ability to handle challenging customer situations with a empathy, professionalism and patience Proven experience in an account management role, strong project management skills, and a strategic thinking and problem-solving mindset Candidates will ideally have a strong background and knowledge of digital strategy and transformation activities and solutions including SaaS, machine learning capability and technology, analytics, cloud storage, information governance, electronic content management, business process / workflow enablement and outsourcing, document and information capture. Familiarity with CSP (customer success platform) software and customer success tools Strong analytical background, specifically focused on customer success performance metrics Proactively identify and mitigate risks to prevent churn or customer dissatisfaction Excellent communication, teaming and presentation skills Experience of working within a large company with a complex structure would be beneficial Strong customer service & engagement experience Strong phone presence and comfortable initiating conversations Self-starter and proactive problem solver Discover what awaits you Discover Limitless Possibilities: Embark on an exciting journey with Iron Mountain, a global organization that embraces transformation and innovation. Empowering Inclusion: Join a supportive environment where everyone's voice is heard, opinions are valued, and feedback is encouraged, fostering an atmosphere of inclusion and belonging. Global Connectivity: Connect with 26,000+ talented individuals from 59 countries, opening doors to diverse cultures and fostering global learning opportunities. Championing Individuality: Be part of a winning team that celebrates diversity and encourages individual differences to drive greatness. Competitive Total Rewards: supporting your career at Iron Mountain, family, personal wellness, and wellbeing. (Local benefits may vary based on country-specific policies.) Embrace Flexibility: Experience the freedom of remote/hybrid work, enabling a harmonious work-life balance (dependent on role). Unleash Your Potential: Access abundant opportunities for personal and professional growth, preparing you for a digitalized future. Valuing Every Contribution: Join a workplace that actively encourages and supports all talents, recognizing the unique impact of each individual. Pioneering Sustainability: Contribute to our vision of fostering a sustainable and thriving workforce, leaving an enduring legacy for generations to come. Category: Sales Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers' assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here . Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together. If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to . See the Supplement to learn more about Equal Employment Opportunity. Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE Requisition: J
Associate Director, Global Product Marketing - Part-Time At Audible, we believe stories have the power to transform lives. It's why we work with some of the world's leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers and inventors who come from a wide range of backgrounds and experiences to empower and inspire each other. Imagine your future with us. ABOUT THIS ROLE We are looking for a part-time Associate Director, Global Product Marketing to help further grow and accelerate our unique offering and content, globally. This position will work 3 days a week (ideally Wednesday - Friday) in-office from our London Audible hub. As Associate Director, Global Product Marketing, you'll have the opportunity to help shape the future of Audible's products by translating customer needs into customer-centric strategies that inform technology, content, and marketing investment that surprise and delight audiences across the globe. You'll craft go-to-market strategies for innovations across our consumer and creator businesses, with an eye on expanding Audible's value proposition, member base, and lifetime value across end consumers and creative stakeholders. ABOUT YOU You have a passion for data-driven results, a bias for action, a spirit that anything is possible, and an unapologetic focus on the customer. You thrive in a highly entrepreneurial, rapidly evolving climate, and collaborative environment where people are driven, enthusiastic, collaborative and not afraid to take risks. Your mission (and ours) is unique and powerful: fill hearts, minds, and souls with premium audio content that entertains, informs, and enriches. As an Associate Director, Global Product Marketing, you will - Champion customer needs and insights into winning products and marketing that will delight and engage current and future customers - Continuously improve the value of membership by partnering with Product and Content on new products, features, and benefits - Craft product stories to existing and prospective customers in an increasingly exciting category by creating clear and consistent propositions articulated through effective messaging - Drive and orchestrate go-to-market strategies and oversee implementation for high-impact product and feature launches, collaborating closely with Product Managers and Channel & Surface Marketers - Work in lockstep with our research team to uncover key customer insights and validate hypotheses; champion customer needs throughout the organization - Communicate business plans and marketing strategy to senior leadership - Partner with surface and channel Marketing teams to deploy GTM plans, and guide cohesive messaging strategy across outbound and inbound marketing channels - Partner with the Communications team to craft our external story and press approach around product evolution analyzing in-market feature performance post-launch and recommending enhancements on the path to product-market fit ABOUT AUDIBLE Audible is the leading producer and provider of audio storytelling. We spark listeners' imaginations, offering immersive, cinematic experiences full of inspiration and insight to enrich our customers daily lives. We are a global company with an entrepreneurial spirit. We are dreamers and inventors who are passionate about the positive impact Audible can make for our customers and our neighbors. This spirit courses throughout Audible, supporting a culture of creativity and inclusion built on our People Principles and our mission to build more equitable communities in the cities we call home. BASIC QUALIFICATIONS - Experience building, executing and scaling cross-functional marketing programs - Experience using data and metrics to measure impact and determine improvements - Experience presenting metrics and progress to goal to senior leadership - Experience in product marketing and business strategy, with experience in defining and driving new customer-centric products and features toward market launch rollout - Experience in the understanding of insights development, messaging strategy, customer experience and persuasive marketing techniques in driving engagement with new or existing features or benefits - Bachelor's degree in Business, Economics, Marketing or a related field of study PREFERRED QUALIFICATIONS - Ability to flex between big picture strategic decisions and granular tactical solutions - Thought leader with demonstrated ability to drive positive change in an organization - A demonstrated record of partnering with teams across the organization and influencing to achieve business results across multiple teams who may have different goals - Thrives on collaborative work; attacks big problems with big ideas, sans ego - Proven analytics and business case development skills - Fantastic oral and written communication skills - Self-motivated, nimble and highly results-driven in a fast-paced and deadline-driven environment - Experience in membership-based business models or creator-driven businesses - Experience in digital content and/or media companies Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Posted: May 13, 2025 (Updated about 2 hours ago) Posted: April 24, 2025 (Updated about 8 hours ago) Posted: March 28, 2025 (Updated 1 day ago) Posted: February 24, 2025 (Updated 1 day ago) Posted: April 9, 2025 (Updated 1 day ago) Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Jul 01, 2025
Full time
Associate Director, Global Product Marketing - Part-Time At Audible, we believe stories have the power to transform lives. It's why we work with some of the world's leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers and inventors who come from a wide range of backgrounds and experiences to empower and inspire each other. Imagine your future with us. ABOUT THIS ROLE We are looking for a part-time Associate Director, Global Product Marketing to help further grow and accelerate our unique offering and content, globally. This position will work 3 days a week (ideally Wednesday - Friday) in-office from our London Audible hub. As Associate Director, Global Product Marketing, you'll have the opportunity to help shape the future of Audible's products by translating customer needs into customer-centric strategies that inform technology, content, and marketing investment that surprise and delight audiences across the globe. You'll craft go-to-market strategies for innovations across our consumer and creator businesses, with an eye on expanding Audible's value proposition, member base, and lifetime value across end consumers and creative stakeholders. ABOUT YOU You have a passion for data-driven results, a bias for action, a spirit that anything is possible, and an unapologetic focus on the customer. You thrive in a highly entrepreneurial, rapidly evolving climate, and collaborative environment where people are driven, enthusiastic, collaborative and not afraid to take risks. Your mission (and ours) is unique and powerful: fill hearts, minds, and souls with premium audio content that entertains, informs, and enriches. As an Associate Director, Global Product Marketing, you will - Champion customer needs and insights into winning products and marketing that will delight and engage current and future customers - Continuously improve the value of membership by partnering with Product and Content on new products, features, and benefits - Craft product stories to existing and prospective customers in an increasingly exciting category by creating clear and consistent propositions articulated through effective messaging - Drive and orchestrate go-to-market strategies and oversee implementation for high-impact product and feature launches, collaborating closely with Product Managers and Channel & Surface Marketers - Work in lockstep with our research team to uncover key customer insights and validate hypotheses; champion customer needs throughout the organization - Communicate business plans and marketing strategy to senior leadership - Partner with surface and channel Marketing teams to deploy GTM plans, and guide cohesive messaging strategy across outbound and inbound marketing channels - Partner with the Communications team to craft our external story and press approach around product evolution analyzing in-market feature performance post-launch and recommending enhancements on the path to product-market fit ABOUT AUDIBLE Audible is the leading producer and provider of audio storytelling. We spark listeners' imaginations, offering immersive, cinematic experiences full of inspiration and insight to enrich our customers daily lives. We are a global company with an entrepreneurial spirit. We are dreamers and inventors who are passionate about the positive impact Audible can make for our customers and our neighbors. This spirit courses throughout Audible, supporting a culture of creativity and inclusion built on our People Principles and our mission to build more equitable communities in the cities we call home. BASIC QUALIFICATIONS - Experience building, executing and scaling cross-functional marketing programs - Experience using data and metrics to measure impact and determine improvements - Experience presenting metrics and progress to goal to senior leadership - Experience in product marketing and business strategy, with experience in defining and driving new customer-centric products and features toward market launch rollout - Experience in the understanding of insights development, messaging strategy, customer experience and persuasive marketing techniques in driving engagement with new or existing features or benefits - Bachelor's degree in Business, Economics, Marketing or a related field of study PREFERRED QUALIFICATIONS - Ability to flex between big picture strategic decisions and granular tactical solutions - Thought leader with demonstrated ability to drive positive change in an organization - A demonstrated record of partnering with teams across the organization and influencing to achieve business results across multiple teams who may have different goals - Thrives on collaborative work; attacks big problems with big ideas, sans ego - Proven analytics and business case development skills - Fantastic oral and written communication skills - Self-motivated, nimble and highly results-driven in a fast-paced and deadline-driven environment - Experience in membership-based business models or creator-driven businesses - Experience in digital content and/or media companies Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Posted: May 13, 2025 (Updated about 2 hours ago) Posted: April 24, 2025 (Updated about 8 hours ago) Posted: March 28, 2025 (Updated 1 day ago) Posted: February 24, 2025 (Updated 1 day ago) Posted: April 9, 2025 (Updated 1 day ago) Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Site Name: USA - Pennsylvania - Upper Providence, GSK HQ Posted Date: Jun At GSK, we are committed to transforming the future of healthcare through innovation and technology. As a Product Director for Central Monitoring & Data Analytics, you will play a pivotal role in enabling industry-leading performance by applying cutting-edge solutions to deliver impactful outcomes for Clinical Operations. If you're passionate about driving innovation and solving complex business challenges, we'd love to hear from you! Role Overview: As a Product Director, you will lead the design and delivery of innovative Clinical Central Monitoring & Data Analytics products, driving forward technology strategies, product roadmaps, and user-centered solutions. You will collaborate with senior stakeholders, manage cross-functional teams (internal and 3rdparty), and leverage modern technologies like AI/ML, GenAI, and Agentic AI to shape the future of GSK's Clinical Operations and Data platforms. Your leadership will be essential in delivering measurable business value while fostering a culture of innovation and continuous improvement. Key Responsibilities: Strategic Leadership Define and execute the product vision and strategy aligned with GSK's R&D goals, leveraging industry trends and emerging technologies to drive innovation. Drive adoption of cutting-edge technologies (e.g., GenAI, Agentic AI, visual analytics) to transform clinical insights and risk detection. Stakeholder Collaboration Partner with senior business leaders to align priorities, manage the product backlog, and ensure delivery of high-value solutions. Serve as a trusted advisor and facilitator, driving alignment and decision-making across functional teams. Lead strategic engagements with SaaS and co-development vendors to drive quality, speed, and innovation. Delivery Excellence Lead cross-functional teams to design, develop, and deliver GxP products at scale that optimize user experience and transform clinical data analytics capabilities. Develop and execute detailed product roadmaps that balance short-term wins with long-term strategic goals. Lead iterative product delivery through Agile practices, balancing near-term wins and long-term platform evolution. Risk & Compliance Ensure products comply with internal security policies, external regulatory requirements (e.g., GxP), maintain audit-readiness and business-critical continuity. Proactively identify and mitigate risks while maintaining high standards of quality and reliability. People & Change Management Foster team development, ensuring employees are engaged, motivated, and empowered to deliver results. Support solution adoption within the business by acting as a change agent-building excitement, momentum, and visible success stories tied to roadmap achievements. Service Management Establish service-level agreements (SLAs) and ensure adherence while managing escalations and lifecycle management of the product portfolio. Drive continuous improvement in product performance and service delivery. Basic Qualifications: We are looking for professionals with the following required skills and experience: Proven experience leading tech-enabled product delivery in Clinical Trial Operations with strong product management expertise (e.g., roadmap ownership, stakeholder alignment, value realization). Deep understanding of patient data capture, central monitoring, and analytics in clinical trials, including experience operating in GxP-regulated environments. Track record of delivering business impact through IT strategy development, solution design, and program execution across multiple business lines. Experience managing vendors and external partners to drive delivery excellence and innovation. Bachelor's degree or equivalent industry experience. Preferred Qualifications: We'd love it if you also have the following skills and experience: Strong facilitation, communication, and interpersonal skills, with the ability to influence senior leadership and decision-making using data-driven insights. Expertise in Agile and DevOps methodologies, driving successful adoption and change initiatives. Familiarity with EDC systems (e.g., Veeva CDMS, Oracle Inform, Medidata Rave) and Risk-Based Quality Management tools (e.g., CluePoints RBQM). Experience applying AI/ML tools, including GenAI and Agentic AI, within a clinical data context. Please visit GSK US Benefits Summary t o learn more about the comprehensive benefits program GSK offers US employees. Why GSK? Uniting science, technology and talent to get ahead of disease together. GSK is a global biopharma company with a special purpose - to unite science, technology and talent to get ahead of disease together - so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns - as an organisation where people can thrive. We prevent and treat disease with vaccines, specialty and general medicines. We focus on the science of the immune system and the use of new platform and data technologies, investing in four core therapeutic areas (infectious diseases, HIV, respiratory/ immunology and oncology). Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it's also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves - feeling welcome, valued, and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together. If you require an accommodation or other assistance to apply for a job at GSK, please contact the GSK Service Centre at 1- (US Toll Free) or +1 (outside US). GSK is an Equal Opportunity Employer. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), military service or any basis prohibited under federal, state or local law. Important notice to Employment businesses/ Agencies GSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK. GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site. Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, GSK may be required to capture and report expenses GSK incurs, on your behalf, in the event you are afforded an interview for employment. This capture of applicable transfers of value is necessary to ensure GSK's compliance to all federal and state US Transparency requirements. For more information, please visit the Centers for Medicare and Medicaid Services (CMS) website at
Jul 01, 2025
Full time
Site Name: USA - Pennsylvania - Upper Providence, GSK HQ Posted Date: Jun At GSK, we are committed to transforming the future of healthcare through innovation and technology. As a Product Director for Central Monitoring & Data Analytics, you will play a pivotal role in enabling industry-leading performance by applying cutting-edge solutions to deliver impactful outcomes for Clinical Operations. If you're passionate about driving innovation and solving complex business challenges, we'd love to hear from you! Role Overview: As a Product Director, you will lead the design and delivery of innovative Clinical Central Monitoring & Data Analytics products, driving forward technology strategies, product roadmaps, and user-centered solutions. You will collaborate with senior stakeholders, manage cross-functional teams (internal and 3rdparty), and leverage modern technologies like AI/ML, GenAI, and Agentic AI to shape the future of GSK's Clinical Operations and Data platforms. Your leadership will be essential in delivering measurable business value while fostering a culture of innovation and continuous improvement. Key Responsibilities: Strategic Leadership Define and execute the product vision and strategy aligned with GSK's R&D goals, leveraging industry trends and emerging technologies to drive innovation. Drive adoption of cutting-edge technologies (e.g., GenAI, Agentic AI, visual analytics) to transform clinical insights and risk detection. Stakeholder Collaboration Partner with senior business leaders to align priorities, manage the product backlog, and ensure delivery of high-value solutions. Serve as a trusted advisor and facilitator, driving alignment and decision-making across functional teams. Lead strategic engagements with SaaS and co-development vendors to drive quality, speed, and innovation. Delivery Excellence Lead cross-functional teams to design, develop, and deliver GxP products at scale that optimize user experience and transform clinical data analytics capabilities. Develop and execute detailed product roadmaps that balance short-term wins with long-term strategic goals. Lead iterative product delivery through Agile practices, balancing near-term wins and long-term platform evolution. Risk & Compliance Ensure products comply with internal security policies, external regulatory requirements (e.g., GxP), maintain audit-readiness and business-critical continuity. Proactively identify and mitigate risks while maintaining high standards of quality and reliability. People & Change Management Foster team development, ensuring employees are engaged, motivated, and empowered to deliver results. Support solution adoption within the business by acting as a change agent-building excitement, momentum, and visible success stories tied to roadmap achievements. Service Management Establish service-level agreements (SLAs) and ensure adherence while managing escalations and lifecycle management of the product portfolio. Drive continuous improvement in product performance and service delivery. Basic Qualifications: We are looking for professionals with the following required skills and experience: Proven experience leading tech-enabled product delivery in Clinical Trial Operations with strong product management expertise (e.g., roadmap ownership, stakeholder alignment, value realization). Deep understanding of patient data capture, central monitoring, and analytics in clinical trials, including experience operating in GxP-regulated environments. Track record of delivering business impact through IT strategy development, solution design, and program execution across multiple business lines. Experience managing vendors and external partners to drive delivery excellence and innovation. Bachelor's degree or equivalent industry experience. Preferred Qualifications: We'd love it if you also have the following skills and experience: Strong facilitation, communication, and interpersonal skills, with the ability to influence senior leadership and decision-making using data-driven insights. Expertise in Agile and DevOps methodologies, driving successful adoption and change initiatives. Familiarity with EDC systems (e.g., Veeva CDMS, Oracle Inform, Medidata Rave) and Risk-Based Quality Management tools (e.g., CluePoints RBQM). Experience applying AI/ML tools, including GenAI and Agentic AI, within a clinical data context. Please visit GSK US Benefits Summary t o learn more about the comprehensive benefits program GSK offers US employees. Why GSK? Uniting science, technology and talent to get ahead of disease together. GSK is a global biopharma company with a special purpose - to unite science, technology and talent to get ahead of disease together - so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns - as an organisation where people can thrive. We prevent and treat disease with vaccines, specialty and general medicines. We focus on the science of the immune system and the use of new platform and data technologies, investing in four core therapeutic areas (infectious diseases, HIV, respiratory/ immunology and oncology). Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it's also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves - feeling welcome, valued, and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together. If you require an accommodation or other assistance to apply for a job at GSK, please contact the GSK Service Centre at 1- (US Toll Free) or +1 (outside US). GSK is an Equal Opportunity Employer. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), military service or any basis prohibited under federal, state or local law. Important notice to Employment businesses/ Agencies GSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK. GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site. Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, GSK may be required to capture and report expenses GSK incurs, on your behalf, in the event you are afforded an interview for employment. This capture of applicable transfers of value is necessary to ensure GSK's compliance to all federal and state US Transparency requirements. For more information, please visit the Centers for Medicare and Medicaid Services (CMS) website at
Total Rewards Director, FTC, Hybrid, Central London Your new company You will be working for a global leader in technology and digitalinnovation, delivering cutting-edge solutions that shape the future of howpeople live and work. With a presence in over 40 countries and a diverse,high-performing workforce, we are committed to creating a culture ofexcellence, inclusion, and continuous growth. Your new role You will be joining a highly regarded international HR team, supporting the maintenance and data accuracy of a growing number of HR systems across EMEA. You will maintain data flows, partake in data auditing and work closely with teams across EMEA and the US. You will be responsible for Leading and elevating our globalcompensation and benefits strategy during a critical period of transformation. You will l ead the design, implementation, and governance of global compensation, benefit, and recognition programs, p artner with senior HR and business leaders to align total rewards strategies with organizational objectives. You will o versee annual compensation cycles, including salary reviews, bonus planning, and equity programs, e valuate and benchmark compensation and benefits data to ensure market competitiveness, d rive global harmonization of reward practices post-acquisition or during organizational change. What you'll need to Succeed Proven experience (10+ years) in total rewards leadership roles within global, matrixed organizations-ideally in the tech sector Strong knowledge of global compensation structures, benefits design, and executive pay Experience managing reward programs across EMEA, APAC, and the Americas. Proficiency in data analytics, market benchmarking tools (e.g., Radford, Mercer), and HRIS platforms (e.g., Workday) Exceptional stakeholder management and communication skills. Ability to thrive in a fast-paced, agile environment with a hands-on approach. What you'll get in return You will be entitled to a base salary from £95k+, alongside a range of other benefits. You will work in Central London with 3 days in the office a week. What you need to do now If you're interested in this role, click 'apply now', to send an up-to-date copy of your CV, or call us now. If this role isn'tquite right for you, but you are looking for a new position, please contact usfor a private discussion on your career. #
Jul 01, 2025
Contractor
Total Rewards Director, FTC, Hybrid, Central London Your new company You will be working for a global leader in technology and digitalinnovation, delivering cutting-edge solutions that shape the future of howpeople live and work. With a presence in over 40 countries and a diverse,high-performing workforce, we are committed to creating a culture ofexcellence, inclusion, and continuous growth. Your new role You will be joining a highly regarded international HR team, supporting the maintenance and data accuracy of a growing number of HR systems across EMEA. You will maintain data flows, partake in data auditing and work closely with teams across EMEA and the US. You will be responsible for Leading and elevating our globalcompensation and benefits strategy during a critical period of transformation. You will l ead the design, implementation, and governance of global compensation, benefit, and recognition programs, p artner with senior HR and business leaders to align total rewards strategies with organizational objectives. You will o versee annual compensation cycles, including salary reviews, bonus planning, and equity programs, e valuate and benchmark compensation and benefits data to ensure market competitiveness, d rive global harmonization of reward practices post-acquisition or during organizational change. What you'll need to Succeed Proven experience (10+ years) in total rewards leadership roles within global, matrixed organizations-ideally in the tech sector Strong knowledge of global compensation structures, benefits design, and executive pay Experience managing reward programs across EMEA, APAC, and the Americas. Proficiency in data analytics, market benchmarking tools (e.g., Radford, Mercer), and HRIS platforms (e.g., Workday) Exceptional stakeholder management and communication skills. Ability to thrive in a fast-paced, agile environment with a hands-on approach. What you'll get in return You will be entitled to a base salary from £95k+, alongside a range of other benefits. You will work in Central London with 3 days in the office a week. What you need to do now If you're interested in this role, click 'apply now', to send an up-to-date copy of your CV, or call us now. If this role isn'tquite right for you, but you are looking for a new position, please contact usfor a private discussion on your career. #
Organisation Design and Development Partner Your new company Tucked within a striking example of Brutalist architecture in central London lies one of Europe's largest and most ambitious cultural complexes. This multifaceted venue brings together classical and contemporary music, theatre, dance, film, visual arts, and creative learning under one roof. It's home to major orchestras, a renowned theatre, multiple cinemas, a public library, and a lush indoor conservatory. Designed as a post-war vision of urban renewal, the space is both a residential estate and a cultural powerhouse, offering a unique blend of community living and world-class artistic programming. Its layered walkways, concrete geometry, and hidden green spaces make it a destination that continues to intrigue and inspire. Your new role Organisation Design and Development Partner Department: People, Culture and Inclusion Location: London Reports to: Head of Organisational Design and Development Contract Type: Fixed-term until 30 March 2026 Purpose of the RoleThis role is part of a newly established Organisation Design and Development function within the People, Culture and Inclusion Directorate. The post-holder will work closely with the Head of Organisation Design and Development to deliver impactful organisational change, learning and workforce transformation initiatives.You will support the delivery of strategic frameworks and people strategies by contributing to key projects involving organisational reviews, operating model development, leadership capability building, and people transformation efforts. The role is central to enabling a cultural and operational shift across the organisation. Key ResponsibilitiesOrganisational Design & Change Support Assist in delivering organisational design interventions such as documentation preparation, data analysis, workshop support, and stakeholder engagement. Coordinate project actions and engagement plans related to target operating model implementation. Maintain and update organisation design toolkits, templates and resources. Monitor and report progress on design initiatives and support governance reporting. Conduct industry research, benchmarking and maturity assessments to inform design practices. Collaborate with Strategic People Partners and operational leaders to ensure initiatives are aligned with strategic goals. Organisational Development & Learning Coordinate leadership, management and change capability programmes. Support the implementation of capability frameworks and address development needs across the organisation. Contribute to the roll-out of succession planning, talent and career development initiatives. Design and deliver internal workshops and collaborate with wider teams to embed learning interventions. Evaluate the impact of development and learning programmes using data and feedback mechanisms. Data, Analysis & Reporting Help develop and manage people's dashboards and organisational health indicators. Prepare reports and analysis for workforce planning and reviews. Support data alignment with ERP systems and future HR platform requirements. Programme & Stakeholder Coordination Assist in programme management across OD&D workstreams, including scheduling, communications, and reporting. Prepare presentations, briefings and governance materials for senior stakeholders. Coordinate with cross-functional teams to ensure organisational change activities are aligned and integrated. Essential Experience & Skills Experience supporting organisational design, development, or change initiatives. Strong project coordination and stakeholder management skills. Familiarity with change and development tools/methodologies. Excellent written and verbal communication tailored to varied audiences. Analytical ability to interpret data and present insights clearly. Strong interest in progressing a career in OD, Development or People Change. Collaborative working style and interpersonal effectiveness. CIPD membership or relevant qualification (or working towards it). Desirable Experience & Skills Experience supporting learning and development delivery. Working knowledge of visualisation tools (e.g., OrgVue, Visio). Familiarity with HR systems, dashboards and workforce analytics. Understanding of public sector or charitable environments. Experience in coaching or facilitation, formally or informally. Values & InclusionThis role actively contributes to creating a values-led, inclusive, and equitable workplace culture. It supports embedding organisational values and inclusion principles across all activities and teams. Working EnvironmentThe organisation offers flexible working, competitive benefits, and a unique opportunity to influence wide-reaching transformation within a highly regarded public institution. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
Jul 01, 2025
Full time
Organisation Design and Development Partner Your new company Tucked within a striking example of Brutalist architecture in central London lies one of Europe's largest and most ambitious cultural complexes. This multifaceted venue brings together classical and contemporary music, theatre, dance, film, visual arts, and creative learning under one roof. It's home to major orchestras, a renowned theatre, multiple cinemas, a public library, and a lush indoor conservatory. Designed as a post-war vision of urban renewal, the space is both a residential estate and a cultural powerhouse, offering a unique blend of community living and world-class artistic programming. Its layered walkways, concrete geometry, and hidden green spaces make it a destination that continues to intrigue and inspire. Your new role Organisation Design and Development Partner Department: People, Culture and Inclusion Location: London Reports to: Head of Organisational Design and Development Contract Type: Fixed-term until 30 March 2026 Purpose of the RoleThis role is part of a newly established Organisation Design and Development function within the People, Culture and Inclusion Directorate. The post-holder will work closely with the Head of Organisation Design and Development to deliver impactful organisational change, learning and workforce transformation initiatives.You will support the delivery of strategic frameworks and people strategies by contributing to key projects involving organisational reviews, operating model development, leadership capability building, and people transformation efforts. The role is central to enabling a cultural and operational shift across the organisation. Key ResponsibilitiesOrganisational Design & Change Support Assist in delivering organisational design interventions such as documentation preparation, data analysis, workshop support, and stakeholder engagement. Coordinate project actions and engagement plans related to target operating model implementation. Maintain and update organisation design toolkits, templates and resources. Monitor and report progress on design initiatives and support governance reporting. Conduct industry research, benchmarking and maturity assessments to inform design practices. Collaborate with Strategic People Partners and operational leaders to ensure initiatives are aligned with strategic goals. Organisational Development & Learning Coordinate leadership, management and change capability programmes. Support the implementation of capability frameworks and address development needs across the organisation. Contribute to the roll-out of succession planning, talent and career development initiatives. Design and deliver internal workshops and collaborate with wider teams to embed learning interventions. Evaluate the impact of development and learning programmes using data and feedback mechanisms. Data, Analysis & Reporting Help develop and manage people's dashboards and organisational health indicators. Prepare reports and analysis for workforce planning and reviews. Support data alignment with ERP systems and future HR platform requirements. Programme & Stakeholder Coordination Assist in programme management across OD&D workstreams, including scheduling, communications, and reporting. Prepare presentations, briefings and governance materials for senior stakeholders. Coordinate with cross-functional teams to ensure organisational change activities are aligned and integrated. Essential Experience & Skills Experience supporting organisational design, development, or change initiatives. Strong project coordination and stakeholder management skills. Familiarity with change and development tools/methodologies. Excellent written and verbal communication tailored to varied audiences. Analytical ability to interpret data and present insights clearly. Strong interest in progressing a career in OD, Development or People Change. Collaborative working style and interpersonal effectiveness. CIPD membership or relevant qualification (or working towards it). Desirable Experience & Skills Experience supporting learning and development delivery. Working knowledge of visualisation tools (e.g., OrgVue, Visio). Familiarity with HR systems, dashboards and workforce analytics. Understanding of public sector or charitable environments. Experience in coaching or facilitation, formally or informally. Values & InclusionThis role actively contributes to creating a values-led, inclusive, and equitable workplace culture. It supports embedding organisational values and inclusion principles across all activities and teams. Working EnvironmentThe organisation offers flexible working, competitive benefits, and a unique opportunity to influence wide-reaching transformation within a highly regarded public institution. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
A London-based university is seeking a HR Policy Advisor for a 12-month maternity cover. Your new company A London-based university is seeking a HR Policy Advisor for a 12-month maternity cover. Your new role The Human Resources Division supports all people management activities across the school and is committed to delivering high-quality and customer-focused services. Reporting to the Director, HR Policy and Employee Relations, this post is responsible for maintaining existing HR policies and contributing to the development of new policy in consultation with a wide range of HR colleagues and stakeholders across the School. This role also supports the development and implementation of key employee engagement and wellbeing projects. This includes playing an important role in developing and implementing initiatives and actions that emerge from staff feedback and annual benchmark reports. The post-holder will present a positive and efficient image of the Human Resources Division, working collaboratively with colleagues inside and outside the Division in order to deliver high-quality solutions that contribute towards the School's strategic agenda.Key responsibilities will include: Policy Development: To stay informed of new legislative developments and ensure that appropriate revisions to HR policy are made accordingly, as well as working with the Director, HR Policy and Employee Relations to ensure that the wider HR Division is aware of the changes. To undertake appropriate policy benchmarking across the sector and with other leading organisations (both public and private). To support in ensuring that the university has a set of up-to-date and appropriate HR / employment policies and that these are accessible to staff and line managers, maintaining a regular programme of monitoring, review and improvement. To contribute to the development of discussion papers, with appropriate recommendations, for consideration by the HR Management Board, School Management Committee (SMC) and trade unions. To effectively engage and consult with appropriate representatives of the staff community in the development of HR/employment policies. To work collaboratively with other HR colleagues (e.g. HR Partners, Organisational Learning) to develop effective communication strategies to ensure that LSE policies are well communicated and widely understood. Employee Engagement Projects To co-ordinate (i.e. arranging meetings, formulating the agenda, taking minutes and monitoring and following up on resulting actions) and / or participate in a number of internal working groups and consultative forums with trade union members, HR colleagues and managers around the school. To support ongoing activities relating to staff engagement and wellbeing, e.g. related projects, events and initiatives. To produce draft reports and initial analyses to support the development of new projects and initiatives. To support the Director, HR Policy and Employee Relations in monitoring the progress of both individual projects and progress against over-arching action plans, e.g. the School's Gender Pay Gap report. To take on the role of Data Lead for the HR Policy Team, supporting with developing the reporting and analytics roadmap, refining the data model to enable better use of available data and providing feedback on data quality issues.To liaise with the Information and Systems team, and other relevant colleagues as required, to produce timely and accurate management information to support project and development work within the team. To plan, organise and communicate the school's annual flu vaccination clinics, liaising with external and internal stakeholders, to ensure that this runs effectively. To complete annual benchmarking reports, developing and implementing action plans based on feedback. What you'll need to succeed Previous experience of working in a large HR department supporting a complex and diverse organisationCan demonstrate a sound knowledge of UK employment legislation and HR good practice, with experience of advising colleagues and managers on HR policy and procedureExperience of developing or contributing to HR policies across a range of topicsExcellent knowledge of Microsoft Office: Word, Excel, PowerPoint and OutlookExperience of servicing committees and/or organising eventsExperience of producing accurate minutes and/or meeting notesAbility to communicate in a diplomatic, tactful and courteous manner with a wide variety of people, at all levels, in the most appropriate formatExcellent written skills i.e. ability to produce clear and professional policy, procedure and guidance documentsAbility to exercise discretion and deal professionally with confidential and/or politically sensitive informationEvidence of effectively understanding large amounts of moderately complex information and compiling succinct summariesThe ability to undertake research from a wide range of sources, using a range of techniques to gather and analyse relevant information.Previous experience within the Higher Education sector would be an advantage.What you'll get in return A hybrid-working pattern: 2 days a week in the office, 3 days working from home A salary of between £42,679 and £51,000- depending on experience. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
Jul 01, 2025
Full time
A London-based university is seeking a HR Policy Advisor for a 12-month maternity cover. Your new company A London-based university is seeking a HR Policy Advisor for a 12-month maternity cover. Your new role The Human Resources Division supports all people management activities across the school and is committed to delivering high-quality and customer-focused services. Reporting to the Director, HR Policy and Employee Relations, this post is responsible for maintaining existing HR policies and contributing to the development of new policy in consultation with a wide range of HR colleagues and stakeholders across the School. This role also supports the development and implementation of key employee engagement and wellbeing projects. This includes playing an important role in developing and implementing initiatives and actions that emerge from staff feedback and annual benchmark reports. The post-holder will present a positive and efficient image of the Human Resources Division, working collaboratively with colleagues inside and outside the Division in order to deliver high-quality solutions that contribute towards the School's strategic agenda.Key responsibilities will include: Policy Development: To stay informed of new legislative developments and ensure that appropriate revisions to HR policy are made accordingly, as well as working with the Director, HR Policy and Employee Relations to ensure that the wider HR Division is aware of the changes. To undertake appropriate policy benchmarking across the sector and with other leading organisations (both public and private). To support in ensuring that the university has a set of up-to-date and appropriate HR / employment policies and that these are accessible to staff and line managers, maintaining a regular programme of monitoring, review and improvement. To contribute to the development of discussion papers, with appropriate recommendations, for consideration by the HR Management Board, School Management Committee (SMC) and trade unions. To effectively engage and consult with appropriate representatives of the staff community in the development of HR/employment policies. To work collaboratively with other HR colleagues (e.g. HR Partners, Organisational Learning) to develop effective communication strategies to ensure that LSE policies are well communicated and widely understood. Employee Engagement Projects To co-ordinate (i.e. arranging meetings, formulating the agenda, taking minutes and monitoring and following up on resulting actions) and / or participate in a number of internal working groups and consultative forums with trade union members, HR colleagues and managers around the school. To support ongoing activities relating to staff engagement and wellbeing, e.g. related projects, events and initiatives. To produce draft reports and initial analyses to support the development of new projects and initiatives. To support the Director, HR Policy and Employee Relations in monitoring the progress of both individual projects and progress against over-arching action plans, e.g. the School's Gender Pay Gap report. To take on the role of Data Lead for the HR Policy Team, supporting with developing the reporting and analytics roadmap, refining the data model to enable better use of available data and providing feedback on data quality issues.To liaise with the Information and Systems team, and other relevant colleagues as required, to produce timely and accurate management information to support project and development work within the team. To plan, organise and communicate the school's annual flu vaccination clinics, liaising with external and internal stakeholders, to ensure that this runs effectively. To complete annual benchmarking reports, developing and implementing action plans based on feedback. What you'll need to succeed Previous experience of working in a large HR department supporting a complex and diverse organisationCan demonstrate a sound knowledge of UK employment legislation and HR good practice, with experience of advising colleagues and managers on HR policy and procedureExperience of developing or contributing to HR policies across a range of topicsExcellent knowledge of Microsoft Office: Word, Excel, PowerPoint and OutlookExperience of servicing committees and/or organising eventsExperience of producing accurate minutes and/or meeting notesAbility to communicate in a diplomatic, tactful and courteous manner with a wide variety of people, at all levels, in the most appropriate formatExcellent written skills i.e. ability to produce clear and professional policy, procedure and guidance documentsAbility to exercise discretion and deal professionally with confidential and/or politically sensitive informationEvidence of effectively understanding large amounts of moderately complex information and compiling succinct summariesThe ability to undertake research from a wide range of sources, using a range of techniques to gather and analyse relevant information.Previous experience within the Higher Education sector would be an advantage.What you'll get in return A hybrid-working pattern: 2 days a week in the office, 3 days working from home A salary of between £42,679 and £51,000- depending on experience. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation. THE OPPORTUNITY Title: Customer Success Manager, Global Industries Location: UK (remote) Job summary The Customer Success Manager is responsible for supporting Global Account Managers and Managing Directors in managing the relationships and growth for Iron Mountain's Global Industries Accounts. The ideal candidate will possess both a sales and operational background that enables them to successfully build and maintain relationships, advise customers, develop innovative programs, and expand across new business units on a global scale. Your role in our mission: Collaborate in the development and execution of Global Account strategies Collaborate cross-functionally within all levels of the organization and advocate for external and internal teams Support the Global Industries team to drive business, customer loyalty, and retention, on a global and/or local in-country scale(depending on scope of role) Build and maintain strong relationships with customer key contacts Lead recurring calls to keep customers informed of key items/issues Ability to support and help lead Business Reviews Lead operational and account support activities to include; changes in customer service, inventory transfers, billing and invoicing, issue resolutions,incidents, etc. Accountable for managing bad debt Valued skills and experience: Customer Success or Account Management related experience, with a focus on working with Enterprise organizations or experience working with customers on a global level Ability to handle challenging customer situations with a empathy, professionalism and patience Proven experience in an account management role, strong project management skills, and a strategic thinking and problem-solving mindset Candidates will ideally have a strong background and knowledge of digital strategy and transformation activities and solutions including SaaS, machine learning capability and technology, analytics, cloud storage, information governance, electronic content management, business process / workflow enablement and outsourcing, document and information capture. Familiarity with CSP (customer success platform) software and customer success tools Strong analytical background, specifically focused on customer success performance metrics Proactively identify and mitigate risks to prevent churn or customer dissatisfaction Excellent communication, teaming and presentation skills Experience of working within a large company with a complex structure would be beneficial Strong customer service & engagement experience Strong phone presence and comfortable initiating conversations Self-starter and proactive problem solver Discover what awaits you Discover Limitless Possibilities: Embark on an exciting journey with Iron Mountain, a global organization that embraces transformation and innovation. Empowering Inclusion: Join a supportive environment where everyone's voice is heard, opinions are valued, and feedback is encouraged, fostering an atmosphere of inclusion and belonging. Global Connectivity: Connect with 26,000+ talented individuals from 59 countries, opening doors to diverse cultures and fostering global learning opportunities. Championing Individuality: Be part of a winning team that celebrates diversity and encourages individual differences to drive greatness. Competitive Total Rewards: supporting your career at Iron Mountain, family, personal wellness, and wellbeing. (Local benefits may vary based on country-specific policies.) Embrace Flexibility: Experience the freedom of remote/hybrid work, enabling a harmonious work-life balance (dependent on role). Unleash Your Potential: Access abundant opportunities for personal and professional growth, preparing you for a digitalized future. Valuing Every Contribution: Join a workplace that actively encourages and supports all talents, recognizing the unique impact of each individual. Pioneering Sustainability: Contribute to our vision of fostering a sustainable and thriving workforce, leaving an enduring legacy for generations to come. Category: Sales Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers' assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here . Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together. If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to . See the Supplement to learn more about Equal Employment Opportunity. Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE Requisition: J
Jul 01, 2025
Full time
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation. THE OPPORTUNITY Title: Customer Success Manager, Global Industries Location: UK (remote) Job summary The Customer Success Manager is responsible for supporting Global Account Managers and Managing Directors in managing the relationships and growth for Iron Mountain's Global Industries Accounts. The ideal candidate will possess both a sales and operational background that enables them to successfully build and maintain relationships, advise customers, develop innovative programs, and expand across new business units on a global scale. Your role in our mission: Collaborate in the development and execution of Global Account strategies Collaborate cross-functionally within all levels of the organization and advocate for external and internal teams Support the Global Industries team to drive business, customer loyalty, and retention, on a global and/or local in-country scale(depending on scope of role) Build and maintain strong relationships with customer key contacts Lead recurring calls to keep customers informed of key items/issues Ability to support and help lead Business Reviews Lead operational and account support activities to include; changes in customer service, inventory transfers, billing and invoicing, issue resolutions,incidents, etc. Accountable for managing bad debt Valued skills and experience: Customer Success or Account Management related experience, with a focus on working with Enterprise organizations or experience working with customers on a global level Ability to handle challenging customer situations with a empathy, professionalism and patience Proven experience in an account management role, strong project management skills, and a strategic thinking and problem-solving mindset Candidates will ideally have a strong background and knowledge of digital strategy and transformation activities and solutions including SaaS, machine learning capability and technology, analytics, cloud storage, information governance, electronic content management, business process / workflow enablement and outsourcing, document and information capture. Familiarity with CSP (customer success platform) software and customer success tools Strong analytical background, specifically focused on customer success performance metrics Proactively identify and mitigate risks to prevent churn or customer dissatisfaction Excellent communication, teaming and presentation skills Experience of working within a large company with a complex structure would be beneficial Strong customer service & engagement experience Strong phone presence and comfortable initiating conversations Self-starter and proactive problem solver Discover what awaits you Discover Limitless Possibilities: Embark on an exciting journey with Iron Mountain, a global organization that embraces transformation and innovation. Empowering Inclusion: Join a supportive environment where everyone's voice is heard, opinions are valued, and feedback is encouraged, fostering an atmosphere of inclusion and belonging. Global Connectivity: Connect with 26,000+ talented individuals from 59 countries, opening doors to diverse cultures and fostering global learning opportunities. Championing Individuality: Be part of a winning team that celebrates diversity and encourages individual differences to drive greatness. Competitive Total Rewards: supporting your career at Iron Mountain, family, personal wellness, and wellbeing. (Local benefits may vary based on country-specific policies.) Embrace Flexibility: Experience the freedom of remote/hybrid work, enabling a harmonious work-life balance (dependent on role). Unleash Your Potential: Access abundant opportunities for personal and professional growth, preparing you for a digitalized future. Valuing Every Contribution: Join a workplace that actively encourages and supports all talents, recognizing the unique impact of each individual. Pioneering Sustainability: Contribute to our vision of fostering a sustainable and thriving workforce, leaving an enduring legacy for generations to come. Category: Sales Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers' assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here . Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together. If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to . See the Supplement to learn more about Equal Employment Opportunity. Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE Requisition: J
Playground Games is looking for a Community Director to join our Fable team on a permanent basis. About us: As a first-party Xbox Game Studio, we are passionate about making genre-defining games that are accessible, beautiful, and, most of all, fun. We are excited to be rebooting the much-loved Fable franchise and are expanding our diverse team to create a new classic in the action RPG genre. About the role: As the Community Director, you will play a pivotal role in fostering and nurturing the vibrant community that surrounds our games. You'll be the primary liaison between our passionate player base and our development team, ensuring that player feedback is heard and addressed. Your responsibilities will include engaging with players across various platforms, organizing events and activities, crafting compelling content for newsletters and social media, and analysing community feedback to drive continuous improvement. The Community Director understands how game communities function, has the ability to communicate effectively and transparently, can handle online toxicity, knows how to increase player engagement and can cultivate and nurture an inclusive environment. This is a permanent role based at our state-of-the-art facilities in Royal Leamington Spa. We have a hybrid work model in place with a minimum of 3 days a week in studio. Relocation assistance is available if required. What you'll do: Utilize your deep understanding of gaming communities to identify player preferences, trends, and concerns. Act as the voice of our players, advocating for their needs and desires within the development process. Exhibit strong written and verbal communication skills to effectively engage with players through newsletters, social media platforms, and other communication channels. Proficiency in editing images and videos will be beneficial for creating engaging content. Develop and execute strategic plans for community engagement, including event organization, content scheduling, and project management. Coordinate with marketing and public relations teams to align messaging and activities. Utilize analytics tools to track community engagement metrics, website traffic, and social media interactions. Leverage data insights to optimize community strategies and initiatives. Demonstrate a deep passion for gaming and a comprehensive understanding of the gaming market. Stay informed about industry trends, game development processes, and the gaming community landscape. Build, lead and mentor a team of community specialists, providing guidance, feedback, and support to ensure the team's success in achieving community engagement goals. Delegate tasks and responsibilities effectively to maximize team productivity. What you'll bring: A minimum of 5+ years' experience in a communications and/or community role for a large game or entertainment brand. A minimum 3+ years' experience leading and managing community teams on major consumer brands and/or entertainment franchises. Demonstrated track record managing major community programs at scale, including new channel growth, developer communications, influencer activations, and content creator initiatives. Strong proficiency in written and verbal communication, with experience coordinating and managing content (images, videos, and copy) on all relevant platforms (Facebook, TikTok, Discord). Experience managing key stakeholders, including internal teams, external partners, and community influencers, to drive collaborative initiatives and achieve shared goals. Expert knowledge of existing and emerging social media platforms, analytics tolls, and trends. In-depth knowledge of gaming culture, industry trends, and popular gaming titles. Skilled copy writer with an eye for quality and can maintain a consistent voice across platforms. Able to identify and mitigate potential social media issues related to cultural sensitivity, inclusivity, and representation in digital communication. Preferred: Advanced degree in Marketing, Communications, Public Relations, or related field. Experience being in front of the camera as the representative of the game towards the community. Able to travel, including international travel, and work non-standard hours as needed. This is a fantastic opportunity to make world-class games with an established, talented, and collaborative team at one of the industry's most exciting first-party game studios. Playground Games is proud to be an equal opportunity employer, we believe that diversity and inclusion fuels creativity. We are dedicated to creating a safe, comfortable and welcoming working environment. We strive to build an inclusive culture that encourages, supports and celebrates the diverse voices of our team members. It drives our innovation and connects us closer to our players. We are committed to equity, diversity, and inclusion across age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation. At Playground Games we recognise the importance of self-development, career progression, well-being and retention of our colleagues. We celebrate difference and welcome everyone to join us and to be themselves at work. If you require any reasonable accommodation to apply for this position, please contact us on
Jul 01, 2025
Full time
Playground Games is looking for a Community Director to join our Fable team on a permanent basis. About us: As a first-party Xbox Game Studio, we are passionate about making genre-defining games that are accessible, beautiful, and, most of all, fun. We are excited to be rebooting the much-loved Fable franchise and are expanding our diverse team to create a new classic in the action RPG genre. About the role: As the Community Director, you will play a pivotal role in fostering and nurturing the vibrant community that surrounds our games. You'll be the primary liaison between our passionate player base and our development team, ensuring that player feedback is heard and addressed. Your responsibilities will include engaging with players across various platforms, organizing events and activities, crafting compelling content for newsletters and social media, and analysing community feedback to drive continuous improvement. The Community Director understands how game communities function, has the ability to communicate effectively and transparently, can handle online toxicity, knows how to increase player engagement and can cultivate and nurture an inclusive environment. This is a permanent role based at our state-of-the-art facilities in Royal Leamington Spa. We have a hybrid work model in place with a minimum of 3 days a week in studio. Relocation assistance is available if required. What you'll do: Utilize your deep understanding of gaming communities to identify player preferences, trends, and concerns. Act as the voice of our players, advocating for their needs and desires within the development process. Exhibit strong written and verbal communication skills to effectively engage with players through newsletters, social media platforms, and other communication channels. Proficiency in editing images and videos will be beneficial for creating engaging content. Develop and execute strategic plans for community engagement, including event organization, content scheduling, and project management. Coordinate with marketing and public relations teams to align messaging and activities. Utilize analytics tools to track community engagement metrics, website traffic, and social media interactions. Leverage data insights to optimize community strategies and initiatives. Demonstrate a deep passion for gaming and a comprehensive understanding of the gaming market. Stay informed about industry trends, game development processes, and the gaming community landscape. Build, lead and mentor a team of community specialists, providing guidance, feedback, and support to ensure the team's success in achieving community engagement goals. Delegate tasks and responsibilities effectively to maximize team productivity. What you'll bring: A minimum of 5+ years' experience in a communications and/or community role for a large game or entertainment brand. A minimum 3+ years' experience leading and managing community teams on major consumer brands and/or entertainment franchises. Demonstrated track record managing major community programs at scale, including new channel growth, developer communications, influencer activations, and content creator initiatives. Strong proficiency in written and verbal communication, with experience coordinating and managing content (images, videos, and copy) on all relevant platforms (Facebook, TikTok, Discord). Experience managing key stakeholders, including internal teams, external partners, and community influencers, to drive collaborative initiatives and achieve shared goals. Expert knowledge of existing and emerging social media platforms, analytics tolls, and trends. In-depth knowledge of gaming culture, industry trends, and popular gaming titles. Skilled copy writer with an eye for quality and can maintain a consistent voice across platforms. Able to identify and mitigate potential social media issues related to cultural sensitivity, inclusivity, and representation in digital communication. Preferred: Advanced degree in Marketing, Communications, Public Relations, or related field. Experience being in front of the camera as the representative of the game towards the community. Able to travel, including international travel, and work non-standard hours as needed. This is a fantastic opportunity to make world-class games with an established, talented, and collaborative team at one of the industry's most exciting first-party game studios. Playground Games is proud to be an equal opportunity employer, we believe that diversity and inclusion fuels creativity. We are dedicated to creating a safe, comfortable and welcoming working environment. We strive to build an inclusive culture that encourages, supports and celebrates the diverse voices of our team members. It drives our innovation and connects us closer to our players. We are committed to equity, diversity, and inclusion across age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation. At Playground Games we recognise the importance of self-development, career progression, well-being and retention of our colleagues. We celebrate difference and welcome everyone to join us and to be themselves at work. If you require any reasonable accommodation to apply for this position, please contact us on
Description About WPP Media WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit WPP Media is WPP's global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit About OpenDoor: A Leading WPP Media Brand OpenDoor: PURPOSE The purpose of this document is to help prospective team members better understand the role and responsibilities with the position of "TITLE" at OpenDoor, WPP's bespoke global operating model for Amazon. ABOUT WPP & OPENDOOR At WPP, we're constantly reinventing the future of creativity on an ever-broader canvas, bringing together unrivalled talent, resources and skills to provide an integrated offer of communications, experience, commerce and technology. Over the last decade, we have developed a dedicated global client practice with the mission of accelerating WPP's impact for our largest clients by bringing them the best of WPP. Each team is custom-built around a client's specific needs and challenges, providing easy access to the right capabilities. And that's why we've built OpenDoor for Amazon. OpenDoor is a unique integration of the best of WPP and Amazon - building on their respective strengths and visions. Whether at WPP or at Amazon, every project is an OpenDoor on new possibilities. Anything and everything can be an opportunity for our people to drive impact - for them to innovate, learn, thrive, and occasionally fail too. The unique OpenDoor partnership model is built to deliver next level Productivity, fueled by our industry-leading approach to People, Platforms, and Process. OpenDoor spans across all WPP agencies and disciplines such as media, business consultancy, communications and brand strategy, tech and commerce, public relations, and production. OpenDoor's values are built from Amazon's own 16 Leadership Principles, and WPP's core values of Open, Optimistic and Extraordinary. Together, when WPP's Creative Transformation meets Amazon's next-level customer centricity, our people come together to challenge and impact what's done today and build a better future. By joining OpenDoor, not only are you joining a cross-function team partnering with one of WPP's top five global clients, but you are also taking a step to challenge yourself and the world around you every day, working in the most unusual way on some of Earth's most ambitious opportunities in marketing, tech, media, business, and creativity. Role Summary and Impact We are searching for a talented and enthusiastic individual to join our OpenDoor team as a Implementational Planning Director. This is a full-time position based in London. The Role will report to implementational Planning lead and will manage a matrixed team of digital planners, channel planning and offshore teams. This role plays a crucial part in supporting WPP's mission to deliver consistency, delivery excellence and best in class service for Amazon in every country across its diverse businesses, including XCM, Prime Video, and RMI. The Implementational Planning team creates an effective link between the Strategy & Planning teams and Activation, data and tech teams. The Implementation Planning Team ensures that comprehensive briefs are developed in collaboration with the strategy and comms teams and ensures that channel specialists meet clients' expectations by achieving campaign KPI's timely and through embedding operational excellence. They are also developing and supporting the delivery of tasks such as reporting output, offer insights and recommendations across strategic planning and agency pitches. RESPONSIBILITIES Strategic Synthesis: You will lead one of the lines of business within XCM supporting and organizing the digital teams to deliver on the planning, activation, application of data and optimization of campaigns. You will need to have a deep understanding of Social, Programmatic, OLV, Pan regional IO buying, Partnerships and Content to help ensure the best digital decisions in planning are made across the full spectrum of opportunities. You will be managing both local market campaigns and multi-market campaigns so being able to switch between the two will be critical. Work closely with the planning and strategy team to take block plans by media type and flighting from our communication plannings systems and agree or challenge those breakouts to deliver the optimum digital media mix. Identify ways of integrating digital plans seamlessly with offline media i.e. aligning TV spots and digital upweights, create geo based digital campaigns to support out of home placements, building a messaging approach of online that compliments offline or vice versa. You will be in charge of the media plans for all digital components, including budgets and budget tracking, final deliverable numbers, and tracking daily pacing and performance against those numbers to ensure goals are hit across all digital elements. You will also directly be leading IO based pan regional buying / partnerships with multi-market vendors when required. This includes the briefing, management of briefs and delivery of these partners i.e. Multimarket twitch, Yahoo, We transfer deals which unlock content related value for the client. Unify disparate streams of information and insights from all biddable channels, in context of client business objectives. Help teams develop integrated experience strategies across biddable & digital touchpoints, identify strategic opportunities for proprietary solutions growth in service of solving client business problems. Guide clients and key internal or external stakeholders on selection and application of systems, tools and platforms, proprietary solutions, enabling them with the proper resources and knowledge for successful implementation. Provides a consistent and strong POV to clients on digital investment decisions and areas of optimization. Outline advanced data analytics/measurement frameworks to shape holistic measurement of performance media strategy and activation. Advises key stakeholders by continuously helping them successfully navigate through critical business changes. Leads the development, presentation, and delivery of top-quality cross-channel planning work for larger campaigns. Plans against client outcomes - quantifying objectives and the likely impact of comms on them across all biddable practice areas, in collaboration with practice leads. Accountable for the ongoing management of performance of campaign budgets and daily spend levels, bid strategies and constant monitoring of tracking to performance goals - implementing course correction decisioning when needed. Scrutinizes performance planning budgets, of assigned accounts, to identify strengths and weaknesses and ensures proper financial allocations and ensures WPP Open and Amazon's goals are protected and driven. Proactively identify opportunities to improve and enhance clients' campaigns and advise client/agency teams accordingly. Develop an advanced understanding of media channels, channel ecosystems and planning best practices. Start to translate strategic approach into planning practices for specific client briefs. Oversee campaign management, ensuring quality control and output is of the highest standard. Lead Pan regional IO and Partnerships based buying for multi- market campaigns with manager and executive. Collaboration & Leadership: Work in a complex, matrixed environment, influencing stakeholders and leading cross-functional teams towards our common media goals. Own deep knowledge of all WPP Open deliverables and campaign KPIs' that have been committed to Amazon and share it across biddable and digital teams when/if needed. Proactively connects, partners with regional and key local market leadership on behalf of Amazon. Ensure knowledge sharing and communication flow remains informative, connected, and proactive to help provide repeatable, consistent activation excellence for all biddable/digital channels. Monitors and ensures adherence to client and WPP Open excellence standards across practices. Proactively develops actions plans and blueprints to address any gaps and non-compliance to standards. Build and maintain client and agency relationships at a mid-senior level, to ensure a comprehensive understanding of stakeholders and client business. Skills and Experience At WPP Media, we believe in the power of our culture and our people. It's what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media's shared core values: Be Extraordinary by Leading Collectively to Inspire transformational Creativity. Create an Open environment by Balancing People and Client Experiences by Cultivating Trust . Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise . Can confidently answer client questions and liaise with internal teams on best solutions to use. strong knowledge of all digital channels, technology and data and how this combines to support activation. . click apply for full job details
Jul 01, 2025
Full time
Description About WPP Media WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit WPP Media is WPP's global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit About OpenDoor: A Leading WPP Media Brand OpenDoor: PURPOSE The purpose of this document is to help prospective team members better understand the role and responsibilities with the position of "TITLE" at OpenDoor, WPP's bespoke global operating model for Amazon. ABOUT WPP & OPENDOOR At WPP, we're constantly reinventing the future of creativity on an ever-broader canvas, bringing together unrivalled talent, resources and skills to provide an integrated offer of communications, experience, commerce and technology. Over the last decade, we have developed a dedicated global client practice with the mission of accelerating WPP's impact for our largest clients by bringing them the best of WPP. Each team is custom-built around a client's specific needs and challenges, providing easy access to the right capabilities. And that's why we've built OpenDoor for Amazon. OpenDoor is a unique integration of the best of WPP and Amazon - building on their respective strengths and visions. Whether at WPP or at Amazon, every project is an OpenDoor on new possibilities. Anything and everything can be an opportunity for our people to drive impact - for them to innovate, learn, thrive, and occasionally fail too. The unique OpenDoor partnership model is built to deliver next level Productivity, fueled by our industry-leading approach to People, Platforms, and Process. OpenDoor spans across all WPP agencies and disciplines such as media, business consultancy, communications and brand strategy, tech and commerce, public relations, and production. OpenDoor's values are built from Amazon's own 16 Leadership Principles, and WPP's core values of Open, Optimistic and Extraordinary. Together, when WPP's Creative Transformation meets Amazon's next-level customer centricity, our people come together to challenge and impact what's done today and build a better future. By joining OpenDoor, not only are you joining a cross-function team partnering with one of WPP's top five global clients, but you are also taking a step to challenge yourself and the world around you every day, working in the most unusual way on some of Earth's most ambitious opportunities in marketing, tech, media, business, and creativity. Role Summary and Impact We are searching for a talented and enthusiastic individual to join our OpenDoor team as a Implementational Planning Director. This is a full-time position based in London. The Role will report to implementational Planning lead and will manage a matrixed team of digital planners, channel planning and offshore teams. This role plays a crucial part in supporting WPP's mission to deliver consistency, delivery excellence and best in class service for Amazon in every country across its diverse businesses, including XCM, Prime Video, and RMI. The Implementational Planning team creates an effective link between the Strategy & Planning teams and Activation, data and tech teams. The Implementation Planning Team ensures that comprehensive briefs are developed in collaboration with the strategy and comms teams and ensures that channel specialists meet clients' expectations by achieving campaign KPI's timely and through embedding operational excellence. They are also developing and supporting the delivery of tasks such as reporting output, offer insights and recommendations across strategic planning and agency pitches. RESPONSIBILITIES Strategic Synthesis: You will lead one of the lines of business within XCM supporting and organizing the digital teams to deliver on the planning, activation, application of data and optimization of campaigns. You will need to have a deep understanding of Social, Programmatic, OLV, Pan regional IO buying, Partnerships and Content to help ensure the best digital decisions in planning are made across the full spectrum of opportunities. You will be managing both local market campaigns and multi-market campaigns so being able to switch between the two will be critical. Work closely with the planning and strategy team to take block plans by media type and flighting from our communication plannings systems and agree or challenge those breakouts to deliver the optimum digital media mix. Identify ways of integrating digital plans seamlessly with offline media i.e. aligning TV spots and digital upweights, create geo based digital campaigns to support out of home placements, building a messaging approach of online that compliments offline or vice versa. You will be in charge of the media plans for all digital components, including budgets and budget tracking, final deliverable numbers, and tracking daily pacing and performance against those numbers to ensure goals are hit across all digital elements. You will also directly be leading IO based pan regional buying / partnerships with multi-market vendors when required. This includes the briefing, management of briefs and delivery of these partners i.e. Multimarket twitch, Yahoo, We transfer deals which unlock content related value for the client. Unify disparate streams of information and insights from all biddable channels, in context of client business objectives. Help teams develop integrated experience strategies across biddable & digital touchpoints, identify strategic opportunities for proprietary solutions growth in service of solving client business problems. Guide clients and key internal or external stakeholders on selection and application of systems, tools and platforms, proprietary solutions, enabling them with the proper resources and knowledge for successful implementation. Provides a consistent and strong POV to clients on digital investment decisions and areas of optimization. Outline advanced data analytics/measurement frameworks to shape holistic measurement of performance media strategy and activation. Advises key stakeholders by continuously helping them successfully navigate through critical business changes. Leads the development, presentation, and delivery of top-quality cross-channel planning work for larger campaigns. Plans against client outcomes - quantifying objectives and the likely impact of comms on them across all biddable practice areas, in collaboration with practice leads. Accountable for the ongoing management of performance of campaign budgets and daily spend levels, bid strategies and constant monitoring of tracking to performance goals - implementing course correction decisioning when needed. Scrutinizes performance planning budgets, of assigned accounts, to identify strengths and weaknesses and ensures proper financial allocations and ensures WPP Open and Amazon's goals are protected and driven. Proactively identify opportunities to improve and enhance clients' campaigns and advise client/agency teams accordingly. Develop an advanced understanding of media channels, channel ecosystems and planning best practices. Start to translate strategic approach into planning practices for specific client briefs. Oversee campaign management, ensuring quality control and output is of the highest standard. Lead Pan regional IO and Partnerships based buying for multi- market campaigns with manager and executive. Collaboration & Leadership: Work in a complex, matrixed environment, influencing stakeholders and leading cross-functional teams towards our common media goals. Own deep knowledge of all WPP Open deliverables and campaign KPIs' that have been committed to Amazon and share it across biddable and digital teams when/if needed. Proactively connects, partners with regional and key local market leadership on behalf of Amazon. Ensure knowledge sharing and communication flow remains informative, connected, and proactive to help provide repeatable, consistent activation excellence for all biddable/digital channels. Monitors and ensures adherence to client and WPP Open excellence standards across practices. Proactively develops actions plans and blueprints to address any gaps and non-compliance to standards. Build and maintain client and agency relationships at a mid-senior level, to ensure a comprehensive understanding of stakeholders and client business. Skills and Experience At WPP Media, we believe in the power of our culture and our people. It's what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media's shared core values: Be Extraordinary by Leading Collectively to Inspire transformational Creativity. Create an Open environment by Balancing People and Client Experiences by Cultivating Trust . Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise . Can confidently answer client questions and liaise with internal teams on best solutions to use. strong knowledge of all digital channels, technology and data and how this combines to support activation. . click apply for full job details
remember your preferences (such as language); monitor the general performance of our visitors' experience when on our website - this information then allows us to improve the usability of our website for you and all our other visitors; store essential information to allow you to register and/or login to our site; allow you to share any of our website's pages with your social networks - but only if you explicitly choose to. (twitter) guest_id, k, _twitter_sess, original_referer (facebook) datr, lu (g+1) PREF, SID, HSID, SSID TribePad - this allows you to login to our social recruitment management platform trackerToken-4 - this is similar to Google Analytics but specifically allows us to determine which of our marketing activities from which you found our website. visitToken-4 - this is similar to Google Analytics but specifically allows us to determine which of our marketing activities from which you found our website. Director, Sales Transformation page is loaded Director, Sales Transformation Apply locations London Vincent Square - International Fleet time type Full time posted on Posted 2 Days Ago job requisition id R06656 Your role What you'll be doing Director Sales Transformation About Corpay Corpay is a global technology organisation that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments. Your Role Corpay seeks a Director of Sales Transformation for its International Vehicle Payments division, covering all portfolio companies across Europe, UK, Australia, New Zealand and Mexico. What You'll Be Doing As the Director of Sales Transformation, you will be a senior leader within the Sales & Data Transformation function, reporting to the VP. This central team supports a division of 2,000 employees and comprising a range of distinct portfolio businesses, each led by its own Managing Director and with its own Sales organization. You'll play a central role in driving commercial excellence across sales, marketing and customer success by designing and deploying high-impact scalable initiatives and embedding advanced analytics and AI into every sales motion. You will lead strategic transformation efforts - not operational sales tasks - with a strong focus on value creation, alignment, and change execution. Key Responsibilities Commercial Excellence: Define and refine a comprehensive Sales Transformation roadmap aligned with divisional goals. Develop KPIs and benchmarks for sales effectiveness, commercial productivity, and customer success efficiency. Help shape the evolution of the sales model - including segmentation, coverage design, resource allocation, and customer lifecycle approaches - across diverse markets. Design & Execution of Transformation Programs: Lead the planning and execution of sales transformation initiatives, ensuring they are adopted and embedded in local sales processes and ensuring the initiatives are well-communicated, understood, and supported across different levels of the organization Ensure alignment between central transformation objectives and local market needs, balancing consistency with adaptability. Actively partner with the Sales Analytics and Data Science teams to inject data- and AI-driven solutions into sales and marketing processes - from lead qualification and pricing, to customer retention and sales enablement. Strategic Partnership with Local Business Units: Work hand-in-hand with local sales leaders to identify opportunity areas in their strategies, product portfolios, go-to-market models, and frontline practices. Facilitate structured diagnostic assessments across businesses to uncover strategic gaps or bottlenecks. Support the creation of business cases for transformation initiatives, with clear value and feasibility assessments. Governance and Knowledge Sharing: Establish and run effective governance routines to monitor progress of transformation efforts, resolve issues, and report outcomes to executive stakeholders. Identify and replicate best practices across geographies to create a continuous improvement loop. Create a transformation network/community among local Sales Ops and Enablement leaders to foster peer-learning. Capabilities & Experience Extensive experience in commercial transformation, GTM strategy, sales performance consulting or similar. Proven ability to lead cross-functional initiatives involving executive stakeholders in matrixed, global organizations. Strong influencing and stakeholder engagement skills - comfortable driving alignment across varied priorities and organizational cultures. Strategic thinker with the ability to see the big picture and attention to detail. Familiarity with embedding ML/ GenAI into sales and marketing functions is an advantage. About Corpay Corpay is a global technology organisation that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments. All offers of employment made by Corpay (and its subsidiary companies) are subject to the successful completion of satisfactory pre-employment vetting by an independent supplier (Experian). This is in accordance with Corpay's Resourcing Policy and include employment referencing, identity, adverse financial, criminal and sanctions list checks. We do this to meet our legal and regulatory requirements. Corpay is dedicated to encouraging a supportive and inclusive culture among our employees. It is within our best interest to promote diversity and eliminate discrimination in the workplace. We seek to ensure that all employees and job applicants are given equal opportunities. Notice to Agency and Search Firm Representatives: Corpay will notaccept unsolicited CV's from agencies and/or search firms for this job posting. Resumes submitted to any Corpay employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Corpay. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you. About Us Fast-growing, global, rewarding, fun, involved - at Corpay, we are all of these and more. If you are an experienced and self-motivated professional who can perform at a high level, you will be rewarded. If you have great ideas, we want to hear them. If you want your career to grow at the same rapid pace as our organization, this is the place for you. Whatever your area of expertise, you can take it to the next level at Corpay.
Jul 01, 2025
Full time
remember your preferences (such as language); monitor the general performance of our visitors' experience when on our website - this information then allows us to improve the usability of our website for you and all our other visitors; store essential information to allow you to register and/or login to our site; allow you to share any of our website's pages with your social networks - but only if you explicitly choose to. (twitter) guest_id, k, _twitter_sess, original_referer (facebook) datr, lu (g+1) PREF, SID, HSID, SSID TribePad - this allows you to login to our social recruitment management platform trackerToken-4 - this is similar to Google Analytics but specifically allows us to determine which of our marketing activities from which you found our website. visitToken-4 - this is similar to Google Analytics but specifically allows us to determine which of our marketing activities from which you found our website. Director, Sales Transformation page is loaded Director, Sales Transformation Apply locations London Vincent Square - International Fleet time type Full time posted on Posted 2 Days Ago job requisition id R06656 Your role What you'll be doing Director Sales Transformation About Corpay Corpay is a global technology organisation that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments. Your Role Corpay seeks a Director of Sales Transformation for its International Vehicle Payments division, covering all portfolio companies across Europe, UK, Australia, New Zealand and Mexico. What You'll Be Doing As the Director of Sales Transformation, you will be a senior leader within the Sales & Data Transformation function, reporting to the VP. This central team supports a division of 2,000 employees and comprising a range of distinct portfolio businesses, each led by its own Managing Director and with its own Sales organization. You'll play a central role in driving commercial excellence across sales, marketing and customer success by designing and deploying high-impact scalable initiatives and embedding advanced analytics and AI into every sales motion. You will lead strategic transformation efforts - not operational sales tasks - with a strong focus on value creation, alignment, and change execution. Key Responsibilities Commercial Excellence: Define and refine a comprehensive Sales Transformation roadmap aligned with divisional goals. Develop KPIs and benchmarks for sales effectiveness, commercial productivity, and customer success efficiency. Help shape the evolution of the sales model - including segmentation, coverage design, resource allocation, and customer lifecycle approaches - across diverse markets. Design & Execution of Transformation Programs: Lead the planning and execution of sales transformation initiatives, ensuring they are adopted and embedded in local sales processes and ensuring the initiatives are well-communicated, understood, and supported across different levels of the organization Ensure alignment between central transformation objectives and local market needs, balancing consistency with adaptability. Actively partner with the Sales Analytics and Data Science teams to inject data- and AI-driven solutions into sales and marketing processes - from lead qualification and pricing, to customer retention and sales enablement. Strategic Partnership with Local Business Units: Work hand-in-hand with local sales leaders to identify opportunity areas in their strategies, product portfolios, go-to-market models, and frontline practices. Facilitate structured diagnostic assessments across businesses to uncover strategic gaps or bottlenecks. Support the creation of business cases for transformation initiatives, with clear value and feasibility assessments. Governance and Knowledge Sharing: Establish and run effective governance routines to monitor progress of transformation efforts, resolve issues, and report outcomes to executive stakeholders. Identify and replicate best practices across geographies to create a continuous improvement loop. Create a transformation network/community among local Sales Ops and Enablement leaders to foster peer-learning. Capabilities & Experience Extensive experience in commercial transformation, GTM strategy, sales performance consulting or similar. Proven ability to lead cross-functional initiatives involving executive stakeholders in matrixed, global organizations. Strong influencing and stakeholder engagement skills - comfortable driving alignment across varied priorities and organizational cultures. Strategic thinker with the ability to see the big picture and attention to detail. Familiarity with embedding ML/ GenAI into sales and marketing functions is an advantage. About Corpay Corpay is a global technology organisation that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments. All offers of employment made by Corpay (and its subsidiary companies) are subject to the successful completion of satisfactory pre-employment vetting by an independent supplier (Experian). This is in accordance with Corpay's Resourcing Policy and include employment referencing, identity, adverse financial, criminal and sanctions list checks. We do this to meet our legal and regulatory requirements. Corpay is dedicated to encouraging a supportive and inclusive culture among our employees. It is within our best interest to promote diversity and eliminate discrimination in the workplace. We seek to ensure that all employees and job applicants are given equal opportunities. Notice to Agency and Search Firm Representatives: Corpay will notaccept unsolicited CV's from agencies and/or search firms for this job posting. Resumes submitted to any Corpay employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Corpay. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you. About Us Fast-growing, global, rewarding, fun, involved - at Corpay, we are all of these and more. If you are an experienced and self-motivated professional who can perform at a high level, you will be rewarded. If you have great ideas, we want to hear them. If you want your career to grow at the same rapid pace as our organization, this is the place for you. Whatever your area of expertise, you can take it to the next level at Corpay.
Managing Director - Europe Wealth Services Position Overview Apply locations: London, England Time type: Full time Posted on: Posted Yesterday Application deadline: August 3, 2025 Job requisition id: R-772283 Who We Are Looking For State Street's Wealth Services business is seeking a dynamic individual to serve as an MD in its European Wealth team. The role involves developing the market for Wealth Services in Europe, including Relationship Management, Governance, and Product Management. Reporting to the Head of Europe for Wealth Services, the candidate will formulate and execute market entry plans and coordinate initiatives with Product Leads. Why This Role Matters This role aims to enable wealth advisors and investment managers to achieve better client outcomes and revenue growth across State Street. It offers an opportunity to develop and scale the European market in a challenging and competitive industry. Key Responsibilities Lead a portfolio of prospects and clients to establish a market-leading business. Contribute to and execute the European market entry plan, collaborating with global product groups. Engage with C-suite executives of European client organizations. Define and implement the business plan for European Wealth Services, managing P&L through sales, client relationships, and product strategy. Navigate and manage regional regulatory requirements. Build relationships with European counterparts to align client strategies with wealth services. Develop strategic partnerships for European clients, coordinating closely with other leaders. Maintain communication with internal sales and client teams. Collaborate with global product teams to tailor product development to local needs. Desired Skills and Experience Deep understanding of European wealth management market dynamics and regulations. Proven track record in managing investments and fostering business growth. Experience in managing a P&L-responsible business. Strong cross-functional collaboration skills. Success in developing and executing Go-To-Market strategies. Executive presence and leadership capabilities. Ability to translate industry trends into strategic actions. Customer-centric approach, adept at understanding client needs. Educational and Professional Qualifications Bachelor's degree or higher. 10+ years of relevant experience, including 5+ years in a European leadership role. Strong decision-making skills and strategic focus. Experience in managing client portfolios and senior relationships. Ability to prioritize and manage multiple initiatives. Excellent communication skills. Analytical skills for complex business issues. About State Street State Street is a leading custodian bank, asset manager, and provider of financial services, supporting clients for over two centuries with services including investment servicing, data analytics, research, trading, and investment management. Our Culture and Benefits We foster a positive work environment with competitive benefits, including health care, insurance, savings plans, flexible work arrangements, and development programs. We value diversity and inclusion, actively engaging with our communities and supporting employee well-being. Equal Opportunity Statement State Street is an equal opportunity employer, welcoming candidates of diverse backgrounds and experiences. Learn more at
Jul 01, 2025
Full time
Managing Director - Europe Wealth Services Position Overview Apply locations: London, England Time type: Full time Posted on: Posted Yesterday Application deadline: August 3, 2025 Job requisition id: R-772283 Who We Are Looking For State Street's Wealth Services business is seeking a dynamic individual to serve as an MD in its European Wealth team. The role involves developing the market for Wealth Services in Europe, including Relationship Management, Governance, and Product Management. Reporting to the Head of Europe for Wealth Services, the candidate will formulate and execute market entry plans and coordinate initiatives with Product Leads. Why This Role Matters This role aims to enable wealth advisors and investment managers to achieve better client outcomes and revenue growth across State Street. It offers an opportunity to develop and scale the European market in a challenging and competitive industry. Key Responsibilities Lead a portfolio of prospects and clients to establish a market-leading business. Contribute to and execute the European market entry plan, collaborating with global product groups. Engage with C-suite executives of European client organizations. Define and implement the business plan for European Wealth Services, managing P&L through sales, client relationships, and product strategy. Navigate and manage regional regulatory requirements. Build relationships with European counterparts to align client strategies with wealth services. Develop strategic partnerships for European clients, coordinating closely with other leaders. Maintain communication with internal sales and client teams. Collaborate with global product teams to tailor product development to local needs. Desired Skills and Experience Deep understanding of European wealth management market dynamics and regulations. Proven track record in managing investments and fostering business growth. Experience in managing a P&L-responsible business. Strong cross-functional collaboration skills. Success in developing and executing Go-To-Market strategies. Executive presence and leadership capabilities. Ability to translate industry trends into strategic actions. Customer-centric approach, adept at understanding client needs. Educational and Professional Qualifications Bachelor's degree or higher. 10+ years of relevant experience, including 5+ years in a European leadership role. Strong decision-making skills and strategic focus. Experience in managing client portfolios and senior relationships. Ability to prioritize and manage multiple initiatives. Excellent communication skills. Analytical skills for complex business issues. About State Street State Street is a leading custodian bank, asset manager, and provider of financial services, supporting clients for over two centuries with services including investment servicing, data analytics, research, trading, and investment management. Our Culture and Benefits We foster a positive work environment with competitive benefits, including health care, insurance, savings plans, flexible work arrangements, and development programs. We value diversity and inclusion, actively engaging with our communities and supporting employee well-being. Equal Opportunity Statement State Street is an equal opportunity employer, welcoming candidates of diverse backgrounds and experiences. Learn more at
Description About WPP Media WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit WPP Media is WPP's global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit About EssenceMediacom: A Leading WPP Media Brand EssenceMediacom is a new breed of media agency. Grounded in analytics & insights and powered by data & technology, we believe in the power of media and creative to drive breakthroughs for the world's best brands. We help clients understand the modern marketing paradox and discover the breakthroughs brands need to win with their consumers. We are designed for the new communications economy - built on data & technology, built for people & algorithms, built around diverse schools of thought, built to test & learn at scale, and, crucially, built to evolve. Role Summary and Impact We are looking for a brilliant Comms Planning Account Director to join the TUI Main brand account. In this role you will be the day-to-day lead across some of our most exciting campaigns. Working alongside the Senior Associate Director and the Business Director you will be producing industry leading media strategies grounded in insight, audience behaviours, and effectiveness. TUI is an iconic brand that is looking to activate breakthrough media through culture, context, and experiences, to recruit a new generation of travel consumers. The successful candidate will have a strong working knowledge of all media channels including digital channels and the role they play in the wider ecosystem. Skills and Experience At WPP Media, we believe in the power of our culture and our people. It's what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media's shared core values: Be Extraordinary by Leading Collectively to Inspire transformational Creativity. Create an Open environment by Balancing People and Client Experiences by Cultivating Trust . Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise . We are seeking a dynamic Account Director with a proven track record in leading media planning to achieve breakthrough for clients. As an innovative thinker and a strategic leader, you will have extensive experience in comms planning and a thorough understanding of media channels and measurement. Your inquisitive nature and dedication to your profession will drive you to constantly enhance your knowledge and excel in the fast-paced communications industry. With excellent client-engagement skills, you can confidently lead the client. You thrive under pressure, bring a positive and motivational energy to the team, and are committed to your personal and professional growth. Responsibilities of the role Lead inspiring, strategic responses that excite the client, owning and writing the strategy including roles for communications and implications for media. Build strong client relationships, using key insights to inform the campaign strategy (collating strategic frameworks for example) & confidently present these within response to briefs. Consistently bring new thinking to clients and inspire them by owning the overall plan, ensuring any changes are accurately made. Ensure KPIs are SMART across the Business, Marketing, and Comms objectives & are clearly shown in every response. Work alongside the data, tech, & analytics team to ensure the campaign strategy is developing alongside the agreed learning agenda and that this is clearly displayed on every response. Develop and grow future talent, ensuring they receive your support and guidance. Be the first escalation point for finance queries and provide accurate forecasting for the client. Be an active participant in new business, including stretches and insight gathering. Seek new revenue workstreams to grow the account and the business. Life at WPP Media & Benefits Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we're just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days. WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we've adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. Please note this is a UK based role and requires individuals to have the right to work in this location Please read our Privacy Notice () for more information on how we process the information you provide. While we appreciate all applications received, only those candidates selected for an interview will be contacted.
Jul 01, 2025
Full time
Description About WPP Media WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit WPP Media is WPP's global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit About EssenceMediacom: A Leading WPP Media Brand EssenceMediacom is a new breed of media agency. Grounded in analytics & insights and powered by data & technology, we believe in the power of media and creative to drive breakthroughs for the world's best brands. We help clients understand the modern marketing paradox and discover the breakthroughs brands need to win with their consumers. We are designed for the new communications economy - built on data & technology, built for people & algorithms, built around diverse schools of thought, built to test & learn at scale, and, crucially, built to evolve. Role Summary and Impact We are looking for a brilliant Comms Planning Account Director to join the TUI Main brand account. In this role you will be the day-to-day lead across some of our most exciting campaigns. Working alongside the Senior Associate Director and the Business Director you will be producing industry leading media strategies grounded in insight, audience behaviours, and effectiveness. TUI is an iconic brand that is looking to activate breakthrough media through culture, context, and experiences, to recruit a new generation of travel consumers. The successful candidate will have a strong working knowledge of all media channels including digital channels and the role they play in the wider ecosystem. Skills and Experience At WPP Media, we believe in the power of our culture and our people. It's what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media's shared core values: Be Extraordinary by Leading Collectively to Inspire transformational Creativity. Create an Open environment by Balancing People and Client Experiences by Cultivating Trust . Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise . We are seeking a dynamic Account Director with a proven track record in leading media planning to achieve breakthrough for clients. As an innovative thinker and a strategic leader, you will have extensive experience in comms planning and a thorough understanding of media channels and measurement. Your inquisitive nature and dedication to your profession will drive you to constantly enhance your knowledge and excel in the fast-paced communications industry. With excellent client-engagement skills, you can confidently lead the client. You thrive under pressure, bring a positive and motivational energy to the team, and are committed to your personal and professional growth. Responsibilities of the role Lead inspiring, strategic responses that excite the client, owning and writing the strategy including roles for communications and implications for media. Build strong client relationships, using key insights to inform the campaign strategy (collating strategic frameworks for example) & confidently present these within response to briefs. Consistently bring new thinking to clients and inspire them by owning the overall plan, ensuring any changes are accurately made. Ensure KPIs are SMART across the Business, Marketing, and Comms objectives & are clearly shown in every response. Work alongside the data, tech, & analytics team to ensure the campaign strategy is developing alongside the agreed learning agenda and that this is clearly displayed on every response. Develop and grow future talent, ensuring they receive your support and guidance. Be the first escalation point for finance queries and provide accurate forecasting for the client. Be an active participant in new business, including stretches and insight gathering. Seek new revenue workstreams to grow the account and the business. Life at WPP Media & Benefits Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we're just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days. WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we've adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. Please note this is a UK based role and requires individuals to have the right to work in this location Please read our Privacy Notice () for more information on how we process the information you provide. While we appreciate all applications received, only those candidates selected for an interview will be contacted.
Quantitative Researchers (QR) are key part of JP Morgan's markets business, developing and maintaining sophisticated mathematical models, cutting-edge methodologies and infrastructure to value and risk manage financial transactions. We develop these in Athena, which is a next generation risk, pricing, and trade management platform built in-house at JP Morgan. Job summary: As a Executive Director within Quantitative Research Athena and Analytics team, you will be focusing on cross asset topics ranging from pricing library and market model design, risk frameworks, UI design to high performance computing. Athena is designed to enable rapid innovation on the desk by offering Quantitative Analysts, Risk Managers and Technologists a consistent, cross-asset portfolio of models, frameworks and tools to use in building financial applications. The power of the Athena platform derives from several key technical innovations: a powerful Dependency Graph implementation, a ubiquitous data store called Hydra, a Real-Time Risk Reporting framework, a robust Deal Model, and a forward propagating, event-driven graph called Reactive. Job responsibilities: Developing Athena (Python) analytics software that is used to price and risk manage financial products Designing efficient, scalable and usable cross asset frameworks with the aim of establishing golden standards across all QR streams Optimizing code and business processes, providing expert guidance to desk-aligned quant teams in using frameworks Support of end users of the frameworks, communicating with desk-aligned quant teams and technology groups. Required qualifications, capabilities, and skills: You have a degree in a quantitative field, e.g. computer science, mathematics, engineering, physics You demonstrate outstanding problem solving skills You have excellent software and algorithm design and development skills You are passionate about software design and writing high quality code You demonstrate experience working in pricing libraries and risk management systems You have a good understanding of trade life cycle, MTM, PnL and other processes that govern day to day business operations You have excellent oral and written communication skills Preferred qualifications, capabilities, and skills: You have a knowledge of finance or quantitative finance You have experience writing high quality Python J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
Jul 01, 2025
Full time
Quantitative Researchers (QR) are key part of JP Morgan's markets business, developing and maintaining sophisticated mathematical models, cutting-edge methodologies and infrastructure to value and risk manage financial transactions. We develop these in Athena, which is a next generation risk, pricing, and trade management platform built in-house at JP Morgan. Job summary: As a Executive Director within Quantitative Research Athena and Analytics team, you will be focusing on cross asset topics ranging from pricing library and market model design, risk frameworks, UI design to high performance computing. Athena is designed to enable rapid innovation on the desk by offering Quantitative Analysts, Risk Managers and Technologists a consistent, cross-asset portfolio of models, frameworks and tools to use in building financial applications. The power of the Athena platform derives from several key technical innovations: a powerful Dependency Graph implementation, a ubiquitous data store called Hydra, a Real-Time Risk Reporting framework, a robust Deal Model, and a forward propagating, event-driven graph called Reactive. Job responsibilities: Developing Athena (Python) analytics software that is used to price and risk manage financial products Designing efficient, scalable and usable cross asset frameworks with the aim of establishing golden standards across all QR streams Optimizing code and business processes, providing expert guidance to desk-aligned quant teams in using frameworks Support of end users of the frameworks, communicating with desk-aligned quant teams and technology groups. Required qualifications, capabilities, and skills: You have a degree in a quantitative field, e.g. computer science, mathematics, engineering, physics You demonstrate outstanding problem solving skills You have excellent software and algorithm design and development skills You are passionate about software design and writing high quality code You demonstrate experience working in pricing libraries and risk management systems You have a good understanding of trade life cycle, MTM, PnL and other processes that govern day to day business operations You have excellent oral and written communication skills Preferred qualifications, capabilities, and skills: You have a knowledge of finance or quantitative finance You have experience writing high quality Python J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
CoStar Group - Regional Director - Manchester, North of England & Scotland Job Description COSTAR GROUP - REGIONAL DIRECTOR - MANCHESTER, NORTH OF ENGLAND & SCOTLAND OVERVIEW CoStar Group (NASDAQ: CSGP) is a leading global provider of real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world's real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives. We have been living and breathing the world of real estate information and online marketplaces for over 37 years, giving us the perspective to create truly unique and valuable offerings to our customers. We've continually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate. CoStar is the global leader in commercial real estate information, analytics and news. Commercial Real Estate industry professionals around the globe use CoStar to access the most comprehensive data to make decisions with confidence. CoStar delivers immediate, verified commercial real estate information on over 5.9 million properties across every market. Learn more about CoStar. LoopNet is the world's leading online marketplace for commercial real estate. With the largest public index of office, industrial and retail properties for sale and for lease, we provide the largest dedicated commercial property audience in the UK. We are in growth mode in the UK having launched in 2022, with compelling products for both property owners and agents. ROLE DESCRIPTION As we grow out our business across EMEA we have an opportunity for a Regional Director to be based in Manchester, responsible for the north England, Scotland and adjacent regions. The CoStar sales team prospects for and engages potential clients while managing, nurturing, and growing our existing client base. Promoting and managing accounts for both CoStar and LoopNet products, the Regional Director will have the opportunity to take an entrepreneurial approach to sell, train, and retain your book of business. You will be joining a dynamic and forward-thinking sales leadership team, focusing on excellent sales process, providing outstanding service, developing employees and meeting ambitious revenue growth targets. The successful candidate will be responsible for coaching, supporting, motivating and holding an experienced sales team to account within their respective territories. We are looking for a world class sales coach with a consultative approach, a deep appreciation of sales metrics, a passion for our mission and an entrepreneurial creative mindset to help us identify opportunities for expansion. Excellent Salary and uncapped earning potential RESPONSIBILITIES Inspire and manage a mature and intelligent sales team Promote a strong commercial awareness Prepare and lead new business development campaigns Support Account Managers to maximise revenue and minimise reversals Drive sales activity within team through high volume of new business demos, training sessions and client visits to achieve regional sales targets in line with agreed budgets and monitor on a weekly basis. Own the management of your largest accounts in your region: monitor performance, allocate territories and lead engagement with the largest regional clients. Provide training and development for your team Travel across Northern England, Scotland and adjacent regions to support client & prospect engagements, and mentor Sales Executives QUALIFICATIONS Educated to degree level or equivalent A commercial property background or experience in investment markets is preferred but not essential. Backgrounds in data, information and SaaS solutions management will also be considered. Ideally already holds relationships with relevant clients & prospects in the region Excellent communication, organisation and influencing skills Good at developing and maintaining relationships Ability to coach, mentor and provide supportive leadership to others Proven track record at managing high performing teams of sales executives Able to work at all levels - from enterprise to SME level relationships Problem-solvingskills Confident, self-motivated and enthusiastic Able to travel to the US for 3 weeks of training WHAT'S IN IT FOR YOU Working at CoStar Group means you'll enjoy a culture of collaboration and innovation that attracts the best and brightest across a broad range of disciplines. As well as having an outstanding working environment based in iconic buildings the Shard and BlueFin. Other perks include full private medical cover, dental cover, Life Assurance and member rewards, 28 days annual leave, a competitive pension, season ticket loans, enhanced maternity and paternity pay, and much more! At CoStar, we recognise the positive value of diversity and promote equality. We aim at all times to recruit the person who is most suited to the job and welcome applications from people of all backgrounds - people of all ages, gender identities, sexual orientations, nationalities, religions and beliefs. However, we particularly encourage applications from women, disabled, Black, Asian and Minority Ethnic (BAME) candidates, as these groups are underrepresented throughout the commercial real estate industry. We welcome all qualified candidates who are currently eligible to work full-time in the United Kingdom to apply. However, please note that CoStar is not able to provide visa sponsorship for this position CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world's real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives. We have been living and breathing the world of real estate information and online marketplaces for over 37 years, giving us the perspective to create truly unique and valuable products and services. We've continually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry and for our customers. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate. CoStar is committed to creating a diverse environment and is proud to be an equal opportunity workplace and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. CoStar is also committed to compliance with all fair employment practices regarding citizenship and immigration status. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access as a result of your disability. You can request reasonable accommodations by calling 1- or by sending an email to .
Jul 01, 2025
Full time
CoStar Group - Regional Director - Manchester, North of England & Scotland Job Description COSTAR GROUP - REGIONAL DIRECTOR - MANCHESTER, NORTH OF ENGLAND & SCOTLAND OVERVIEW CoStar Group (NASDAQ: CSGP) is a leading global provider of real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world's real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives. We have been living and breathing the world of real estate information and online marketplaces for over 37 years, giving us the perspective to create truly unique and valuable offerings to our customers. We've continually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate. CoStar is the global leader in commercial real estate information, analytics and news. Commercial Real Estate industry professionals around the globe use CoStar to access the most comprehensive data to make decisions with confidence. CoStar delivers immediate, verified commercial real estate information on over 5.9 million properties across every market. Learn more about CoStar. LoopNet is the world's leading online marketplace for commercial real estate. With the largest public index of office, industrial and retail properties for sale and for lease, we provide the largest dedicated commercial property audience in the UK. We are in growth mode in the UK having launched in 2022, with compelling products for both property owners and agents. ROLE DESCRIPTION As we grow out our business across EMEA we have an opportunity for a Regional Director to be based in Manchester, responsible for the north England, Scotland and adjacent regions. The CoStar sales team prospects for and engages potential clients while managing, nurturing, and growing our existing client base. Promoting and managing accounts for both CoStar and LoopNet products, the Regional Director will have the opportunity to take an entrepreneurial approach to sell, train, and retain your book of business. You will be joining a dynamic and forward-thinking sales leadership team, focusing on excellent sales process, providing outstanding service, developing employees and meeting ambitious revenue growth targets. The successful candidate will be responsible for coaching, supporting, motivating and holding an experienced sales team to account within their respective territories. We are looking for a world class sales coach with a consultative approach, a deep appreciation of sales metrics, a passion for our mission and an entrepreneurial creative mindset to help us identify opportunities for expansion. Excellent Salary and uncapped earning potential RESPONSIBILITIES Inspire and manage a mature and intelligent sales team Promote a strong commercial awareness Prepare and lead new business development campaigns Support Account Managers to maximise revenue and minimise reversals Drive sales activity within team through high volume of new business demos, training sessions and client visits to achieve regional sales targets in line with agreed budgets and monitor on a weekly basis. Own the management of your largest accounts in your region: monitor performance, allocate territories and lead engagement with the largest regional clients. Provide training and development for your team Travel across Northern England, Scotland and adjacent regions to support client & prospect engagements, and mentor Sales Executives QUALIFICATIONS Educated to degree level or equivalent A commercial property background or experience in investment markets is preferred but not essential. Backgrounds in data, information and SaaS solutions management will also be considered. Ideally already holds relationships with relevant clients & prospects in the region Excellent communication, organisation and influencing skills Good at developing and maintaining relationships Ability to coach, mentor and provide supportive leadership to others Proven track record at managing high performing teams of sales executives Able to work at all levels - from enterprise to SME level relationships Problem-solvingskills Confident, self-motivated and enthusiastic Able to travel to the US for 3 weeks of training WHAT'S IN IT FOR YOU Working at CoStar Group means you'll enjoy a culture of collaboration and innovation that attracts the best and brightest across a broad range of disciplines. As well as having an outstanding working environment based in iconic buildings the Shard and BlueFin. Other perks include full private medical cover, dental cover, Life Assurance and member rewards, 28 days annual leave, a competitive pension, season ticket loans, enhanced maternity and paternity pay, and much more! At CoStar, we recognise the positive value of diversity and promote equality. We aim at all times to recruit the person who is most suited to the job and welcome applications from people of all backgrounds - people of all ages, gender identities, sexual orientations, nationalities, religions and beliefs. However, we particularly encourage applications from women, disabled, Black, Asian and Minority Ethnic (BAME) candidates, as these groups are underrepresented throughout the commercial real estate industry. We welcome all qualified candidates who are currently eligible to work full-time in the United Kingdom to apply. However, please note that CoStar is not able to provide visa sponsorship for this position CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world's real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives. We have been living and breathing the world of real estate information and online marketplaces for over 37 years, giving us the perspective to create truly unique and valuable products and services. We've continually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry and for our customers. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate. CoStar is committed to creating a diverse environment and is proud to be an equal opportunity workplace and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. CoStar is also committed to compliance with all fair employment practices regarding citizenship and immigration status. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access as a result of your disability. You can request reasonable accommodations by calling 1- or by sending an email to .
