Janes empowers military, government, and defence leaders to act with confidence in an increasingly complex world. Our trusted defence, security, and geopolitical information delivered through seamless digital platforms and system integrations-turns overwhelming data into clear, actionable intelligence and insight. By filling critical information gaps, Janes helps customers analyse threats, accelerate decisions, and stay ahead of emerging challenges. Job purpose As the Customer Success Manager, you will play a key role in building strong relationships with customers across our Defence Industry customer base, ensuring they gain maximum value from Janes' content, data, and services. This customer-facing position is pivotal in supporting customer success, driving revenue retention, and identifying growth opportunities. The Customer Success Manager will be responsible for educating our customers to understand new opportunities and ways of working. This role offers an opportunity to make a meaningful impact in supporting and shaping the success of our customers while growing your career in an innovative and supportive environment. How you will contribute at Janes Train and support the end user community, helping them harness the full potential of Janes' data and content. Work closely with customers to understand their workflows, needs and feedback to develop and maintain an engaged user community. Undertake end user community surveys following up on actions required to ensure training meets and enhances customers' expectations of Janes. Develop creative strategies for customer engagement, including case studies, scenario modelling for sharing best practice. Partner with the Sales team to identify and capture new business opportunities, building on Janes' reputation for excellence. Collaborate across teams to test and improve Janes' products, ensuring they meet evolving customer requirements and provide feedback back to the Product team. Work with Marketing to develop user-focused promotions and engagement activities, creating a sense of community and shared purpose. Work closely with our Research, Data and Analysis team to better understand our data structures, methodology and tradecraft to support our customers. Requirements A background and understanding of the Defence Industry. Confidence in presenting ideas virtually and in person, with an ability to connect with diverse audiences. A customer-first mindset, with the ability to balance independent work with collaborative problem-solving. A background in Market Strategy, Strategic Planning or Market Analyst would be preferable. French or another European language would be a bonus. A passion for using technology and online tools to drive results as well as experience working remotely. 27 days of annual leave. Healthy half (0.5 day leave every 6 months for wellbeing). Private medical insurance - BUPA. Maternity (100% of basic salary for the first 26 weeks followed by Statutory Maternity Pay). Paternity (100% of basic salary for 6 weeks). Life cover. Access to LinkedIn Learning. Access to an on-site gym. Life at Janes We believe Janes is truly a great place to work. Our values and leadership code drive everything we do, and we understand that the right behaviours and culture will always result in the best outcomes for our customers, our colleagues, our shareholders, and our business. We provide a supportive, stretching, and dynamic environment with the ability for you to grow rapidly, both personally and professionally. Janes is an inclusive and equal opportunities employer and encourages applications regardless of age, race, disability, religion / belief, sexual orientation, gender reassignment, marriage or civil partnership, pregnancy/maternity, or gender. Although this role is advertised as full time, Janes believed that flexibility at work can provide many significant benefits both to our colleagues and the business. We already work in a hybrid style across all offices and regions and can support different ways of working and offer different flexible working arrangements. So, if you are interested and have any requirements or needs in the way you would like to work, please apply, and speak to us about this. We will always consider part time or flexible applications.
Nov 19, 2025
Full time
Janes empowers military, government, and defence leaders to act with confidence in an increasingly complex world. Our trusted defence, security, and geopolitical information delivered through seamless digital platforms and system integrations-turns overwhelming data into clear, actionable intelligence and insight. By filling critical information gaps, Janes helps customers analyse threats, accelerate decisions, and stay ahead of emerging challenges. Job purpose As the Customer Success Manager, you will play a key role in building strong relationships with customers across our Defence Industry customer base, ensuring they gain maximum value from Janes' content, data, and services. This customer-facing position is pivotal in supporting customer success, driving revenue retention, and identifying growth opportunities. The Customer Success Manager will be responsible for educating our customers to understand new opportunities and ways of working. This role offers an opportunity to make a meaningful impact in supporting and shaping the success of our customers while growing your career in an innovative and supportive environment. How you will contribute at Janes Train and support the end user community, helping them harness the full potential of Janes' data and content. Work closely with customers to understand their workflows, needs and feedback to develop and maintain an engaged user community. Undertake end user community surveys following up on actions required to ensure training meets and enhances customers' expectations of Janes. Develop creative strategies for customer engagement, including case studies, scenario modelling for sharing best practice. Partner with the Sales team to identify and capture new business opportunities, building on Janes' reputation for excellence. Collaborate across teams to test and improve Janes' products, ensuring they meet evolving customer requirements and provide feedback back to the Product team. Work with Marketing to develop user-focused promotions and engagement activities, creating a sense of community and shared purpose. Work closely with our Research, Data and Analysis team to better understand our data structures, methodology and tradecraft to support our customers. Requirements A background and understanding of the Defence Industry. Confidence in presenting ideas virtually and in person, with an ability to connect with diverse audiences. A customer-first mindset, with the ability to balance independent work with collaborative problem-solving. A background in Market Strategy, Strategic Planning or Market Analyst would be preferable. French or another European language would be a bonus. A passion for using technology and online tools to drive results as well as experience working remotely. 27 days of annual leave. Healthy half (0.5 day leave every 6 months for wellbeing). Private medical insurance - BUPA. Maternity (100% of basic salary for the first 26 weeks followed by Statutory Maternity Pay). Paternity (100% of basic salary for 6 weeks). Life cover. Access to LinkedIn Learning. Access to an on-site gym. Life at Janes We believe Janes is truly a great place to work. Our values and leadership code drive everything we do, and we understand that the right behaviours and culture will always result in the best outcomes for our customers, our colleagues, our shareholders, and our business. We provide a supportive, stretching, and dynamic environment with the ability for you to grow rapidly, both personally and professionally. Janes is an inclusive and equal opportunities employer and encourages applications regardless of age, race, disability, religion / belief, sexual orientation, gender reassignment, marriage or civil partnership, pregnancy/maternity, or gender. Although this role is advertised as full time, Janes believed that flexibility at work can provide many significant benefits both to our colleagues and the business. We already work in a hybrid style across all offices and regions and can support different ways of working and offer different flexible working arrangements. So, if you are interested and have any requirements or needs in the way you would like to work, please apply, and speak to us about this. We will always consider part time or flexible applications.
Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do You will work closely with the Marketing & Communications Manager who leads the Client Communities programme for LAB. With their support you will design and deliver an exciting programme of experiences that engage and delight our high priority clients and showcase the best of BCG. The right candidate will jump in and combine their creative flair and understanding of senior audiences to both build on the success of existing programmes and imagine new ones for CxOs and decision-makers. Success will be informed through KPIs, qual and quant data. This role is perfect for a strong all-rounder with a particular passion for in-person and hybrid events and experiences - some content-driven but not all. YOU'RE GOOD AT Curating highly attractive and compelling experiences (in-person and hybrid) for CxOs to network and have thought-provoking conversations Engaging and influencing senior stakeholders to understand their objectives and translating them into a programme of activities with clear KPIs Understanding the strategic priority projects and how to prioritise against new opportunities Considering the commercial objectives of the business and how they and key topics can be reimagined as exciting stories and experiences for our clients and targets Taking existing campaign plans and managing them from ideation to execution and reporting, also spotting opportunities to collaborate and bring major campaigns to life through client events Bringing a test and learn approach to what you do e.g. trialling new formats, new ways to rethink existing events Applying excellent attention to detail and an eye for design to make content pop, no matter the format or channel e.g. short and long form copy, graphics and imagery used across web and social media Analysing client data and marketing trends to understand where 'gaps' are and how we could improve how we engage and communicate with our audiences Collaborating with consultants and Marketing & Communications colleagues e.g. Internal Communications, Digital, PR, Data & Insights, Alumni Marketing, on projects that range from annual planning to execution and cross-channel promotion Quickly learning processes and systems to support campaigns e.g. email marketing, event registration, CRM Turning your hand to all aspects of a multi-channel campaign e.g. research, planning, content/concept creation, internal engagement/buy-in, securing speakers/venue/suppliers, promotion, logistics, execution, performance analysis and reporting to senior stakeholders, plus identifying areas for continued improvement. What You'll Bring Outstanding written and verbal communication skills and eye for design and aesthetics Expert project manager, specifically in events, juggling several priorities and internal and external collaborators 5+ years' experience in marketing & communications in a fast-paced, ideally large matrixed organisation - working in a Marketing & Communications function is a plus Proficiency in CRM systems, social media platforms and scheduling tools, email marketing platforms, Excel You are a resourceful, curious and collaborative problem-solver with a passion for storytelling through experiences and content. Who You'll Work With BCG's Marketing & Communications team drives the firm's reputation as a thought leader. We work to strengthen and protect BCG's brand, advance our business agenda, and partner with leaders to engage with our audiences through exciting experience and multi-channel campaigns. This role sits within the LAB Marketing & Communications function reporting into the Marketing & Communications Manager for the Client Communities programme. Day-to-day you will work across the LAB and global team, plus partners, consultants and external partners. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Nov 18, 2025
Full time
Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do You will work closely with the Marketing & Communications Manager who leads the Client Communities programme for LAB. With their support you will design and deliver an exciting programme of experiences that engage and delight our high priority clients and showcase the best of BCG. The right candidate will jump in and combine their creative flair and understanding of senior audiences to both build on the success of existing programmes and imagine new ones for CxOs and decision-makers. Success will be informed through KPIs, qual and quant data. This role is perfect for a strong all-rounder with a particular passion for in-person and hybrid events and experiences - some content-driven but not all. YOU'RE GOOD AT Curating highly attractive and compelling experiences (in-person and hybrid) for CxOs to network and have thought-provoking conversations Engaging and influencing senior stakeholders to understand their objectives and translating them into a programme of activities with clear KPIs Understanding the strategic priority projects and how to prioritise against new opportunities Considering the commercial objectives of the business and how they and key topics can be reimagined as exciting stories and experiences for our clients and targets Taking existing campaign plans and managing them from ideation to execution and reporting, also spotting opportunities to collaborate and bring major campaigns to life through client events Bringing a test and learn approach to what you do e.g. trialling new formats, new ways to rethink existing events Applying excellent attention to detail and an eye for design to make content pop, no matter the format or channel e.g. short and long form copy, graphics and imagery used across web and social media Analysing client data and marketing trends to understand where 'gaps' are and how we could improve how we engage and communicate with our audiences Collaborating with consultants and Marketing & Communications colleagues e.g. Internal Communications, Digital, PR, Data & Insights, Alumni Marketing, on projects that range from annual planning to execution and cross-channel promotion Quickly learning processes and systems to support campaigns e.g. email marketing, event registration, CRM Turning your hand to all aspects of a multi-channel campaign e.g. research, planning, content/concept creation, internal engagement/buy-in, securing speakers/venue/suppliers, promotion, logistics, execution, performance analysis and reporting to senior stakeholders, plus identifying areas for continued improvement. What You'll Bring Outstanding written and verbal communication skills and eye for design and aesthetics Expert project manager, specifically in events, juggling several priorities and internal and external collaborators 5+ years' experience in marketing & communications in a fast-paced, ideally large matrixed organisation - working in a Marketing & Communications function is a plus Proficiency in CRM systems, social media platforms and scheduling tools, email marketing platforms, Excel You are a resourceful, curious and collaborative problem-solver with a passion for storytelling through experiences and content. Who You'll Work With BCG's Marketing & Communications team drives the firm's reputation as a thought leader. We work to strengthen and protect BCG's brand, advance our business agenda, and partner with leaders to engage with our audiences through exciting experience and multi-channel campaigns. This role sits within the LAB Marketing & Communications function reporting into the Marketing & Communications Manager for the Client Communities programme. Day-to-day you will work across the LAB and global team, plus partners, consultants and external partners. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do We are looking for a highly collaborative and strategic Account & Commercial Marketing Manager to help scale and evolve BCG's Account Based Marketing program (ABM). This individual will play a central role in designing and delivering high-impact, cross-functional ABM programs for our most strategic accounts. Reporting to the Senior Manager of Account & Commercial Marketing, this role will partner closely with account teams, practice area marketers, regional marketing, and cross-functional digital experts to bring personalized, insight-driven campaigns to life. You'll operate across all stages of the buyer journey-using creativity, data, and technology to engage decision-makers, accelerate pipeline, and drive measurable impact. KEY RESPONSIBILITIES Help Shape and Scale the ABM Function: At BCG, this involves identifying the right accounts and embedding ABM as a strategic growth lever across the organization. Identify and prioritize key accounts across ABM tiers (1:1, 1:Few, 1:Many) and drive strategic planning for each. Promote ABM adoption internally-acting as a trusted partner to the Senior Manager and a subject matter expert to internal stakeholders. Facilitate account strategy sessions with account teams, helping translate insights into actionable campaign plans. Track and articulate program performance and ROI narratives and translate into compelling slides for senior leadership. Proactively manage program risks and evolving scope-adapting quickly with a solution-oriented mindset. Lead Campaign Development and Execution: This includes end to end campaign planning, creative development, and execution that is tailored to client contexts and decision-maker needs. Manage the onboarding process for new accounts: data validation, goal-setting, campaign strategy, and launch. Ideate and implement standout ABM campaigns that resonate with C-level decision-makers and drive tangible business outcomes. Serve as a quality gatekeeper-ensuring campaign assets are compelling, brand-aligned, and conversion-optimized. Own Measurement and Impact: We focus on turning marketing data into actionable insights that empower account teams in their commercial efforts and demonstrate our program's impact. Define and track success metrics across the ABM funnel: engagement, pipeline, velocity, and influenced revenue. Partner with the CX Senior Analyst to build out the client intelligence arm of ABM-translating marketing signals into insights and actions for account teams. Collaborate with analytics and operations teams to strengthen attribution models and program impact analysis. Be a Power User of Tech and Process: BCG leverages a robust MarTech stack to power our ABM efforts. This role ensures we're using our tools to their fullest potential and creating scalable systems for long-term success. Lead the ABM tech stack across platforms including Marketo, Demandbase, LinkedIn Sales Navigator, CRM, and Tableau. Document scalable processes and best practices to streamline execution and knowledge-sharing across teams. Partner with Enablement, Automation, and Insights teams to pilot new tools and drive innovation. Act as a connector across functions-building strong relationships and embedding ABM best practices across the organization. What You'll Bring You have the aptitude and skills to help drive and scale ABM at BCG in a way that is aligned with BCG's business goals and unique go-to-market approach. You thrive by collaborating with teams across the organization, working in a lean and agile way to implement BCG's Account & Commercial Marketing vision and strategy. You are a Strategic thinker with strong problem-solving and storytelling skills. Confident communicator who builds trust and alignment across diverse stakeholders. Comfortable shifting between high-level strategy and in-the-weeds execution. Proactive self-starter who thrives in fast-moving, matrixed environments. EXPERIENCE & QUALIFICATIONS Bachelor's degree - degree in marketing or communications preferred 5-7 years of experience in B2B marketing managing ABM programs. Proven track record designing and launching ABM campaigns that influence pipeline and revenue. Exceptional writing and content development skills-able to bring clarity, creativity, and energy to complex topics. Experience engaging senior stakeholders and coaching teams through change. Strong data and analytics orientation-you don't just report results, you shape the story they tell. Familiarity with ABM and Martech tools (Marketo, Demandbase, Salesforce, LinkedIn Sales Nav, Tableau, etc.) Who You'll Work With You will be a critical team member in BCG's Marketing function, collaborating across global Marketing, Marketing Technology, and Practice Areas, while supporting BCG accounts and client teams. Your days will be spent working with all levels of the BCG organization, including Managing Directors and Partners (and their account teams, support staff, and assistants), Marketing Directors, and peers. You also may work some with external vendors. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Nov 18, 2025
Full time
Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do We are looking for a highly collaborative and strategic Account & Commercial Marketing Manager to help scale and evolve BCG's Account Based Marketing program (ABM). This individual will play a central role in designing and delivering high-impact, cross-functional ABM programs for our most strategic accounts. Reporting to the Senior Manager of Account & Commercial Marketing, this role will partner closely with account teams, practice area marketers, regional marketing, and cross-functional digital experts to bring personalized, insight-driven campaigns to life. You'll operate across all stages of the buyer journey-using creativity, data, and technology to engage decision-makers, accelerate pipeline, and drive measurable impact. KEY RESPONSIBILITIES Help Shape and Scale the ABM Function: At BCG, this involves identifying the right accounts and embedding ABM as a strategic growth lever across the organization. Identify and prioritize key accounts across ABM tiers (1:1, 1:Few, 1:Many) and drive strategic planning for each. Promote ABM adoption internally-acting as a trusted partner to the Senior Manager and a subject matter expert to internal stakeholders. Facilitate account strategy sessions with account teams, helping translate insights into actionable campaign plans. Track and articulate program performance and ROI narratives and translate into compelling slides for senior leadership. Proactively manage program risks and evolving scope-adapting quickly with a solution-oriented mindset. Lead Campaign Development and Execution: This includes end to end campaign planning, creative development, and execution that is tailored to client contexts and decision-maker needs. Manage the onboarding process for new accounts: data validation, goal-setting, campaign strategy, and launch. Ideate and implement standout ABM campaigns that resonate with C-level decision-makers and drive tangible business outcomes. Serve as a quality gatekeeper-ensuring campaign assets are compelling, brand-aligned, and conversion-optimized. Own Measurement and Impact: We focus on turning marketing data into actionable insights that empower account teams in their commercial efforts and demonstrate our program's impact. Define and track success metrics across the ABM funnel: engagement, pipeline, velocity, and influenced revenue. Partner with the CX Senior Analyst to build out the client intelligence arm of ABM-translating marketing signals into insights and actions for account teams. Collaborate with analytics and operations teams to strengthen attribution models and program impact analysis. Be a Power User of Tech and Process: BCG leverages a robust MarTech stack to power our ABM efforts. This role ensures we're using our tools to their fullest potential and creating scalable systems for long-term success. Lead the ABM tech stack across platforms including Marketo, Demandbase, LinkedIn Sales Navigator, CRM, and Tableau. Document scalable processes and best practices to streamline execution and knowledge-sharing across teams. Partner with Enablement, Automation, and Insights teams to pilot new tools and drive innovation. Act as a connector across functions-building strong relationships and embedding ABM best practices across the organization. What You'll Bring You have the aptitude and skills to help drive and scale ABM at BCG in a way that is aligned with BCG's business goals and unique go-to-market approach. You thrive by collaborating with teams across the organization, working in a lean and agile way to implement BCG's Account & Commercial Marketing vision and strategy. You are a Strategic thinker with strong problem-solving and storytelling skills. Confident communicator who builds trust and alignment across diverse stakeholders. Comfortable shifting between high-level strategy and in-the-weeds execution. Proactive self-starter who thrives in fast-moving, matrixed environments. EXPERIENCE & QUALIFICATIONS Bachelor's degree - degree in marketing or communications preferred 5-7 years of experience in B2B marketing managing ABM programs. Proven track record designing and launching ABM campaigns that influence pipeline and revenue. Exceptional writing and content development skills-able to bring clarity, creativity, and energy to complex topics. Experience engaging senior stakeholders and coaching teams through change. Strong data and analytics orientation-you don't just report results, you shape the story they tell. Familiarity with ABM and Martech tools (Marketo, Demandbase, Salesforce, LinkedIn Sales Nav, Tableau, etc.) Who You'll Work With You will be a critical team member in BCG's Marketing function, collaborating across global Marketing, Marketing Technology, and Practice Areas, while supporting BCG accounts and client teams. Your days will be spent working with all levels of the BCG organization, including Managing Directors and Partners (and their account teams, support staff, and assistants), Marketing Directors, and peers. You also may work some with external vendors. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Job Description: Job Purpose As we work to transform and optimise Mars, a new program has been mobilised by the Mars leadership team. The program is focused on the design and implementation of SAP S/4HANA in Mars across Segments (Petcare, Corporate, Snacking & Food). Much more than a simple "Lift and Shift," this program will undertake a major process simplification and harmonisation scope as we digitally transform our business.The program focuses primarily on eight mega process areas: Finance, Source to Pay (procurement and vendor mgmt.), Plan to Fulfil (manufacturing and distribution), Lead to Cash (sales order processing and payment), Governance, Engage to Consume (marketing), Idea to Market (R&D), and Recruit to Retire (HR). This transformation requires thought leadership, quality decision making, deep technical know-how, and an ability to navigate complex business challenges while applying a holistic and multi-disciplinary approach to each of these mega processes.As part of the program, four new positions have been created to manage all core Security and Compliance activities related to the SAP S/4HANA landscape.Collectively the new roles will be responsible for the delivery of the core SAP Security deliverables within S/4HANA and FIORI ensuring alignment with role design, processes and governance principles. Key Responsibilities Demonstrate and exemplify the Five Principles of Mars, Inc. personally and within the team. Support the SAP Security team in ensuring that shared and local / segment template security requirements are adopted across business segments while incorporating segment-specific needs into the shared template or localising them as necessary. Analyse and understand the security requirements and risks of a complex ERP environment that underpins critical business and IT processes. Work with the SAP Security team and Global Process Owners (GPO's) in implementing a comprehensive SAP Security and GRC framework, including strategies, policies, and procedures that align with organisational objectives and industry best practices to ensure robust access controls, risk management and regulatory compliance. Design and deliver technical and functional solutions against specifications in accordance with agreed standards and procedures. Follow standards and procedure for user provisioning, de-provisioning, and segregation of duties. Lead and support multiple testing phases - including build unit tests (BUT) security unit tests (SUT) system integration tests (SIT) and user acceptance tests (UAT) by leveraging Mars current test tools to ensure robust SAP security and system integrity. Collaborate effectively within a diverse team that fosters an inclusive culture, ensuring all contributions are valued and recognised. Stay informed on emerging security threats and apply industry best practices to strengthen SAP application security and controls. Context and Scope Programs are often marked by a seamless transition from the old system/landscape to the new one. As part of this SAP S/4HANA Digital Transformation program, we require someone with high-level expertise and experience in SAP Security & Authorisations in S/4HANA including FIORI.The successful candidate will support the delivery of the security scope and collaborate with counterparts at Mars (i.e. Petcare, Corporate, Snacking and Food) to capture and analyse authorisation requirements and security related activities. Job Specifications / Qualifications Education and Professional 10+ years in SAP Security and Authorisations with at least three full life cycle implementations in S/4HANA and FIORI. Professional certification such as SAP Certified Technology Professional, SAP Access Control 12.0, or other relevant security certifications.Knowledge and Experience Possess deep expertise in SAP S/4HANA security and authorisations including role design administration and integration with FIORI. Proficiency in security design, configuration, testing and deployment across key technologies including SAP S/4HANA, Fiori and SAP Master Data Governance (MDG). Strong understanding of authorisation concepts for S/4 HANA including FIORI, Business Technology Platform (BTP) and other Cloud applications such SuccessFactors, Ariba, & SAP MDG. Deep knowledge of SOX compliance, segregation of duties (SoD), GDPR, and other relevant regulatory requirements. Excellent understanding of S/4HANA product roadmap. Highly organised with proven experience in setting and managing deadlines across diverse stakeholder groups while ensuring clear ownership and accountability for all activities. Demonstrates a strong team player mindset with a drive to develop new professional skills combined with proactive, growth oriented and goal-focused approach to work. Excellent documentation, visualisation and presentation skills. Advanced knowledge of Microsoft office tools particularly PowerPoint and Excel with expertise in building complex formulas, developing pivot tables and creating data-driven reports and presentations. Experience working with System and Business Integrators. Ability to work under pressure and maintain a professional manner.
Nov 16, 2025
Full time
Job Description: Job Purpose As we work to transform and optimise Mars, a new program has been mobilised by the Mars leadership team. The program is focused on the design and implementation of SAP S/4HANA in Mars across Segments (Petcare, Corporate, Snacking & Food). Much more than a simple "Lift and Shift," this program will undertake a major process simplification and harmonisation scope as we digitally transform our business.The program focuses primarily on eight mega process areas: Finance, Source to Pay (procurement and vendor mgmt.), Plan to Fulfil (manufacturing and distribution), Lead to Cash (sales order processing and payment), Governance, Engage to Consume (marketing), Idea to Market (R&D), and Recruit to Retire (HR). This transformation requires thought leadership, quality decision making, deep technical know-how, and an ability to navigate complex business challenges while applying a holistic and multi-disciplinary approach to each of these mega processes.As part of the program, four new positions have been created to manage all core Security and Compliance activities related to the SAP S/4HANA landscape.Collectively the new roles will be responsible for the delivery of the core SAP Security deliverables within S/4HANA and FIORI ensuring alignment with role design, processes and governance principles. Key Responsibilities Demonstrate and exemplify the Five Principles of Mars, Inc. personally and within the team. Support the SAP Security team in ensuring that shared and local / segment template security requirements are adopted across business segments while incorporating segment-specific needs into the shared template or localising them as necessary. Analyse and understand the security requirements and risks of a complex ERP environment that underpins critical business and IT processes. Work with the SAP Security team and Global Process Owners (GPO's) in implementing a comprehensive SAP Security and GRC framework, including strategies, policies, and procedures that align with organisational objectives and industry best practices to ensure robust access controls, risk management and regulatory compliance. Design and deliver technical and functional solutions against specifications in accordance with agreed standards and procedures. Follow standards and procedure for user provisioning, de-provisioning, and segregation of duties. Lead and support multiple testing phases - including build unit tests (BUT) security unit tests (SUT) system integration tests (SIT) and user acceptance tests (UAT) by leveraging Mars current test tools to ensure robust SAP security and system integrity. Collaborate effectively within a diverse team that fosters an inclusive culture, ensuring all contributions are valued and recognised. Stay informed on emerging security threats and apply industry best practices to strengthen SAP application security and controls. Context and Scope Programs are often marked by a seamless transition from the old system/landscape to the new one. As part of this SAP S/4HANA Digital Transformation program, we require someone with high-level expertise and experience in SAP Security & Authorisations in S/4HANA including FIORI.The successful candidate will support the delivery of the security scope and collaborate with counterparts at Mars (i.e. Petcare, Corporate, Snacking and Food) to capture and analyse authorisation requirements and security related activities. Job Specifications / Qualifications Education and Professional 10+ years in SAP Security and Authorisations with at least three full life cycle implementations in S/4HANA and FIORI. Professional certification such as SAP Certified Technology Professional, SAP Access Control 12.0, or other relevant security certifications.Knowledge and Experience Possess deep expertise in SAP S/4HANA security and authorisations including role design administration and integration with FIORI. Proficiency in security design, configuration, testing and deployment across key technologies including SAP S/4HANA, Fiori and SAP Master Data Governance (MDG). Strong understanding of authorisation concepts for S/4 HANA including FIORI, Business Technology Platform (BTP) and other Cloud applications such SuccessFactors, Ariba, & SAP MDG. Deep knowledge of SOX compliance, segregation of duties (SoD), GDPR, and other relevant regulatory requirements. Excellent understanding of S/4HANA product roadmap. Highly organised with proven experience in setting and managing deadlines across diverse stakeholder groups while ensuring clear ownership and accountability for all activities. Demonstrates a strong team player mindset with a drive to develop new professional skills combined with proactive, growth oriented and goal-focused approach to work. Excellent documentation, visualisation and presentation skills. Advanced knowledge of Microsoft office tools particularly PowerPoint and Excel with expertise in building complex formulas, developing pivot tables and creating data-driven reports and presentations. Experience working with System and Business Integrators. Ability to work under pressure and maintain a professional manner.
DRW is a diversified trading firm with over 3 decades of experience bringing sophisticated technology and exceptional people together to operate in markets around the world. We value autonomy and the ability to quickly pivot to capture opportunities, so we operate using our own capital and trading at our own risk. Headquartered in Chicago with offices throughout the U.S., Canada, Europe, and Asia, we trade a variety of asset classes including Fixed Income, ETFs, Equities, FX, Commodities and Energy across all major global markets. We have also leveraged our expertise and technology to expand into three non-traditional strategies: real estate, venture capital and cryptoassets. We operate with respect, curiosity and open minds. The people who thrive here share our belief that it's not just what we do that matters-it's how we do it. DRW is a place of high expectations, integrity, innovation and a willingness to challenge consensus. Join a leading crypto relationship management team delivering seamless 24/7 coverage to institutional counterparties around the world. As an Associate Relationship Manager at Cumberland, you'll operate at the heart of a fast-paced, volatile, and exciting market, collaborating with leading experts and innovators in the crypto industry. You'll combine market execution skills with relationship-building expertise to provide our global counterparties with an exceptional trading experience in both spot and derivatives markets. Responsibilities Execute spot and derivative trades directly with institutional counterparties during your coverage hours. Coordinate with traders and relationship managers in other regions to provide seamless time-zone transitions, and consistent, high-quality service. Take ownership of client inquiries and work with Onboarding, Operations, and Treasury teams to deliver fast, effective resolution. Partner with Senior Relationship Managers to develop tailored solutions for counterparty needs - including deck construction and presentation material. Generate and share original cross market macro/micro insights (spot and options) - internally and externally. Qualifications At least 2 years' experience in institutional client coverage, sales, or relationship management. Passion for crypto and understanding of digital asset market structure. Strong organizational skills with the ability to multitask under pressure. Highly motivated, entrepreneurial mindset with a strong sense of urgency. Basic understanding of options and forward strategies. Technical proficiency in Python and Java; Git, SQL, and Linux familiarity is desirable. Excellent written/verbal communication and presentation skills - strong proficiency in PowerPoint. English fluency required; additional languages are a strong plus. What We Offer A key role in a lean, high-energy, globally distributed team at the cutting edge of crypto markets. Immersive learning in a fast-moving market with exposure to innovative products. Opportunities for career growth in a high-impact environment. Collaborative culture that values performance, ideas, and initiative. For more information about DRW's processing activities and our use of job applicants' data, please view our Privacy Notice at California residents, please review the California Privacy Notice for information about certain legal rights at
Nov 15, 2025
Full time
DRW is a diversified trading firm with over 3 decades of experience bringing sophisticated technology and exceptional people together to operate in markets around the world. We value autonomy and the ability to quickly pivot to capture opportunities, so we operate using our own capital and trading at our own risk. Headquartered in Chicago with offices throughout the U.S., Canada, Europe, and Asia, we trade a variety of asset classes including Fixed Income, ETFs, Equities, FX, Commodities and Energy across all major global markets. We have also leveraged our expertise and technology to expand into three non-traditional strategies: real estate, venture capital and cryptoassets. We operate with respect, curiosity and open minds. The people who thrive here share our belief that it's not just what we do that matters-it's how we do it. DRW is a place of high expectations, integrity, innovation and a willingness to challenge consensus. Join a leading crypto relationship management team delivering seamless 24/7 coverage to institutional counterparties around the world. As an Associate Relationship Manager at Cumberland, you'll operate at the heart of a fast-paced, volatile, and exciting market, collaborating with leading experts and innovators in the crypto industry. You'll combine market execution skills with relationship-building expertise to provide our global counterparties with an exceptional trading experience in both spot and derivatives markets. Responsibilities Execute spot and derivative trades directly with institutional counterparties during your coverage hours. Coordinate with traders and relationship managers in other regions to provide seamless time-zone transitions, and consistent, high-quality service. Take ownership of client inquiries and work with Onboarding, Operations, and Treasury teams to deliver fast, effective resolution. Partner with Senior Relationship Managers to develop tailored solutions for counterparty needs - including deck construction and presentation material. Generate and share original cross market macro/micro insights (spot and options) - internally and externally. Qualifications At least 2 years' experience in institutional client coverage, sales, or relationship management. Passion for crypto and understanding of digital asset market structure. Strong organizational skills with the ability to multitask under pressure. Highly motivated, entrepreneurial mindset with a strong sense of urgency. Basic understanding of options and forward strategies. Technical proficiency in Python and Java; Git, SQL, and Linux familiarity is desirable. Excellent written/verbal communication and presentation skills - strong proficiency in PowerPoint. English fluency required; additional languages are a strong plus. What We Offer A key role in a lean, high-energy, globally distributed team at the cutting edge of crypto markets. Immersive learning in a fast-moving market with exposure to innovative products. Opportunities for career growth in a high-impact environment. Collaborative culture that values performance, ideas, and initiative. For more information about DRW's processing activities and our use of job applicants' data, please view our Privacy Notice at California residents, please review the California Privacy Notice for information about certain legal rights at
Head of Admissions OVERVIEW Head of Admissions will be responsible for growing the number of students in our school. This will be driven by delivering a distinctive, market leading and 'surprising and delightful' customer experience. They will need to establish and inculcate a sales culture and mindset throughout the school starting with the school leadership and admissions teams. Ensure the whole school understand their part in the organisation's growth strategy through clear communication and interpersonal relationships. Overall growth requires focus on both enrolments and retention of existing students. Hours, Salary & Benefits: Hours: Full time, year round, permanent, 8:00am - 4:00pm, 5 days per week. Means tested staff discount Complementary lunch during term time cooked on site by our inhouse chefs Access to the group's counselling scheme Personal accident at work cover Access to fully funded apprenticeships Discretionary Christmas stand down Opportunities for career development within the Wishford group of schools Job Description: Management of the admissions process: To act as a key brand ambassador for the school, understanding the local market, the value proposition of the school and by appreciating the needs of parents and pupils To take responsibility for all aspects of the school's admissions process nurturing enquirers, applicants and offer holders through to enrolment To ensure all digital enquiries are complemented by excellent follow up to provide a first-class service for prospective parents To take the lead on admissions events including personal tours, open mornings and other similar recruitment events To build relationships with feeder schools, estate agents, relocation agents, key partners, affiliates and influencers in the local community to drive enquiries as determined by the Marketing and Admissions strategy To manage the regular reporting and forecasting of data to support monthly commercial analysis In conjunction with the Head and the POD, set stretching annual enrolment target Regularly monitor feedback generated through various mediums (mystery shop, online chat, WhatsApp, Voice of the Parent admissions survey); and take action to improve the admissions service based on customer insight Work closely with the overseas recruitment team and ensure compliance on visas and immigration, regulatory inspections and reporting to the local authority Support school teams to ensure strategies are in place to support a positive flow of pupils at each transition point. Management of communications and events: To develop, plan and create content to promote the school through all relevant channels Plan and deliver dynamic social media activity To assist in the design of communication and promotional material e.g. Play Group Flyers, Reception Taster Events etc To create conversion communications and email campaigns for all stakeholders within the pipeline and school community To oversee stock of printed publications and merchandise. Events: To lead the organisation and management of internal and external events that promote the school to prospective parents such as open days and coffee mornings To capture photography and video of internal events that can be used in comms/social media. General: Support the Pod Marketing Managers with marketing activity for the school. Person Specification: Skills, Capabilities, Attributes: Be a nice person who is immediately likeable and can relate easily to others Enjoys and is energised by interacting with others Able to operate with autonomy and authority - should have good gravitas Excellent interpersonal and communication skills including the ability to deal with people on all levels with sensitivity, tact and diplomacy High level of numeracy and the ability to understand, manipulate and interrogate data to understand patterns, trends and gain commercial insight Ability to manage multiple stakeholders and work well within a team First class organisational and administrative skills Ability to remain calm under pressure and work to tight deadlines; systematic approach to tasks, with attention to detail Dedication to creating 'special moments' that exceed customer's expectations, that delight and surprise A keen eye for details and an interest in brand guardianship Confident and adept in use of Microsoft applications e.g. Word, Excel and various database systems Good levels of accuracy & attention to detail with own and others tasks Experience: Overall successful track record but with failures along the way Prior experience of managing direct customer contact ideally in sales and customer facing, serviced-based role, or sales Experience in use of customer database, customer relationship management tools and digital/online platforms Experience in managing communication campaigns Experience in managing events Experience in Marketing and/or Brand Management Previous experience of working in a complex, busy, service-driven culture ideally a school but this isn't a must have Experience in use of technology apps, especially social media Important Info and How to Apply: To apply, please Application Form to download an Application Form and email it . To apply using an online form please click here . If you have any questions regarding this role, or need an adjustment when applying, please email Molly Rees at Applications will be considered on receipt and we reserve the right to fill the role prior to the closing date. Early applications by prospective candidates are therefore strongly recommended. The application is on a rolling basis, and interviews will take place at a time that is suitable for both you as the candidate and the School. We reserve the right to close the process at any time should a suitable candidate be found. St Mary's Prep is committed to safeguarding and promoting the welfare of children. Applicants must be willing to undergo child protection screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service and an online search on application. Wishford Education is an equal opportunities employer and welcomes applications from all backgrounds. Appointments will be made solely on merit and will be made without regard to age, disability, gender, nationality, race, colour, ethnicity, or religion. St Mary's Prep: We have been at the centre of education in Henley for almost 100 years, helping generations of children to learn in a stimulating and inspiring environment. Situated in the heart of the town in a beautiful Victorian townhouse, our vibrant co ed prep school provides an outstanding education for children aged 3 - 11 years. We go together: We are stronger together, as one global schools' system and operate with our collective goals in mind. We show up for one another, collaborate widely and share generously. We believe we can: We are driven and passionate about what we do. Determined learners, we progress fast by facing challenges and empower others to do the same. We take ownership of our responsibilities and always believe there is a way. We embrace change to stay ahead, whilst maintaining high standards and best practice. We anticipate the future, not afraid to do things differently, so both our students and our business thrive today and tomorrow. We share a growth mindset: We always consider the needs and perspectives of others. We are open to new ideas and ways of working, connecting to wider perspectives wherever possible. Proud of our reputation for delivering academic excellence - the attainment of St. Mary's pupils is above national age related expectations in all subjects, and our more able pupils are challenged and stretched with a range of classroom work and additional activities. Our pupils are well prepared to make the transition on to the next stage in their education, with children consistently receiving offers from their first choice of the most prestigious schools in the area, including scholarships and awards.
Nov 07, 2025
Full time
Head of Admissions OVERVIEW Head of Admissions will be responsible for growing the number of students in our school. This will be driven by delivering a distinctive, market leading and 'surprising and delightful' customer experience. They will need to establish and inculcate a sales culture and mindset throughout the school starting with the school leadership and admissions teams. Ensure the whole school understand their part in the organisation's growth strategy through clear communication and interpersonal relationships. Overall growth requires focus on both enrolments and retention of existing students. Hours, Salary & Benefits: Hours: Full time, year round, permanent, 8:00am - 4:00pm, 5 days per week. Means tested staff discount Complementary lunch during term time cooked on site by our inhouse chefs Access to the group's counselling scheme Personal accident at work cover Access to fully funded apprenticeships Discretionary Christmas stand down Opportunities for career development within the Wishford group of schools Job Description: Management of the admissions process: To act as a key brand ambassador for the school, understanding the local market, the value proposition of the school and by appreciating the needs of parents and pupils To take responsibility for all aspects of the school's admissions process nurturing enquirers, applicants and offer holders through to enrolment To ensure all digital enquiries are complemented by excellent follow up to provide a first-class service for prospective parents To take the lead on admissions events including personal tours, open mornings and other similar recruitment events To build relationships with feeder schools, estate agents, relocation agents, key partners, affiliates and influencers in the local community to drive enquiries as determined by the Marketing and Admissions strategy To manage the regular reporting and forecasting of data to support monthly commercial analysis In conjunction with the Head and the POD, set stretching annual enrolment target Regularly monitor feedback generated through various mediums (mystery shop, online chat, WhatsApp, Voice of the Parent admissions survey); and take action to improve the admissions service based on customer insight Work closely with the overseas recruitment team and ensure compliance on visas and immigration, regulatory inspections and reporting to the local authority Support school teams to ensure strategies are in place to support a positive flow of pupils at each transition point. Management of communications and events: To develop, plan and create content to promote the school through all relevant channels Plan and deliver dynamic social media activity To assist in the design of communication and promotional material e.g. Play Group Flyers, Reception Taster Events etc To create conversion communications and email campaigns for all stakeholders within the pipeline and school community To oversee stock of printed publications and merchandise. Events: To lead the organisation and management of internal and external events that promote the school to prospective parents such as open days and coffee mornings To capture photography and video of internal events that can be used in comms/social media. General: Support the Pod Marketing Managers with marketing activity for the school. Person Specification: Skills, Capabilities, Attributes: Be a nice person who is immediately likeable and can relate easily to others Enjoys and is energised by interacting with others Able to operate with autonomy and authority - should have good gravitas Excellent interpersonal and communication skills including the ability to deal with people on all levels with sensitivity, tact and diplomacy High level of numeracy and the ability to understand, manipulate and interrogate data to understand patterns, trends and gain commercial insight Ability to manage multiple stakeholders and work well within a team First class organisational and administrative skills Ability to remain calm under pressure and work to tight deadlines; systematic approach to tasks, with attention to detail Dedication to creating 'special moments' that exceed customer's expectations, that delight and surprise A keen eye for details and an interest in brand guardianship Confident and adept in use of Microsoft applications e.g. Word, Excel and various database systems Good levels of accuracy & attention to detail with own and others tasks Experience: Overall successful track record but with failures along the way Prior experience of managing direct customer contact ideally in sales and customer facing, serviced-based role, or sales Experience in use of customer database, customer relationship management tools and digital/online platforms Experience in managing communication campaigns Experience in managing events Experience in Marketing and/or Brand Management Previous experience of working in a complex, busy, service-driven culture ideally a school but this isn't a must have Experience in use of technology apps, especially social media Important Info and How to Apply: To apply, please Application Form to download an Application Form and email it . To apply using an online form please click here . If you have any questions regarding this role, or need an adjustment when applying, please email Molly Rees at Applications will be considered on receipt and we reserve the right to fill the role prior to the closing date. Early applications by prospective candidates are therefore strongly recommended. The application is on a rolling basis, and interviews will take place at a time that is suitable for both you as the candidate and the School. We reserve the right to close the process at any time should a suitable candidate be found. St Mary's Prep is committed to safeguarding and promoting the welfare of children. Applicants must be willing to undergo child protection screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service and an online search on application. Wishford Education is an equal opportunities employer and welcomes applications from all backgrounds. Appointments will be made solely on merit and will be made without regard to age, disability, gender, nationality, race, colour, ethnicity, or religion. St Mary's Prep: We have been at the centre of education in Henley for almost 100 years, helping generations of children to learn in a stimulating and inspiring environment. Situated in the heart of the town in a beautiful Victorian townhouse, our vibrant co ed prep school provides an outstanding education for children aged 3 - 11 years. We go together: We are stronger together, as one global schools' system and operate with our collective goals in mind. We show up for one another, collaborate widely and share generously. We believe we can: We are driven and passionate about what we do. Determined learners, we progress fast by facing challenges and empower others to do the same. We take ownership of our responsibilities and always believe there is a way. We embrace change to stay ahead, whilst maintaining high standards and best practice. We anticipate the future, not afraid to do things differently, so both our students and our business thrive today and tomorrow. We share a growth mindset: We always consider the needs and perspectives of others. We are open to new ideas and ways of working, connecting to wider perspectives wherever possible. Proud of our reputation for delivering academic excellence - the attainment of St. Mary's pupils is above national age related expectations in all subjects, and our more able pupils are challenged and stretched with a range of classroom work and additional activities. Our pupils are well prepared to make the transition on to the next stage in their education, with children consistently receiving offers from their first choice of the most prestigious schools in the area, including scholarships and awards.
Hey thanks for stopping by! If you re reading this, you re probably ready to take the next step in your tech product marketing career - a fresh opportunity to shape go-to-market strategies, create impactful content, and drive product success. We re an award-winning, innovative technology company with a strong people-first culture that values creativity, collaboration, and wellbeing. After recent investment and a raft of new products we re ready to welcome a talented Product Marketing Specialist to the team who s eager to make their mark and help showcase our products to the world. If this sounds like the kind of challenge you ve been waiting for, we d love to hear from you. The Role at a Glance: Senior Product Marketing Executive / Product Marketing Specialist Uxbridge, West London HQ / Hybrid Working - Minimum of 4 days a month in the office £40,000 - £55,000 Plus Company Bonus and Benefits Permanent - Full Time Hours: Monday to Friday, 9am to 5:30pm, 37.5 hours per week. Line Manager: Product Marketing Manager. Department: Marketing. Company: International, market leading business intelligence software. Values: Energy. Integrity. Performance. Teamwork. Pedigree: Multi Award-Winning. 31,000 customers globally. MS Gold Partner. Cisco Partner. ISO 9001 & 27001. Experience: Developing compelling sales and marketing assets. Delivering benefit-led propositions. Gathering market intelligence to support product innovation. Your Skills: Cloud SaaS solutions. Product Marketing experience. Commercial Awareness. The Role: As a Product Marketing Specialist at Tollring, you'll be at the heart of shaping our commercial success. You'll craft irresistible sales and marketing assets, create bold, benefit-driven propositions, and uncover powerful market insights that fuel innovation. Working closely with teams across the business, as well as partners and customers, you'll drive product adoption, spark customer excitement, and help unlock new revenue opportunities. Your Responsibilities: • Develop standout sales tools and engaging onboarding materials. • Deliver persuasive, benefit-driven pitches to partners and prospects, in-person and online. • Craft impactful, customer-focused content that drives campaigns and lead generation. • Tailor materials for key industry verticals to maximise relevance and appeal. • Capture and share market and competitor insights to shape strategy. • Lead user testing and gather product feedback from teams and customers. • Measure and report on activity impact with clear metrics and monthly updates. Who we are: We are Tollring, a multi award-winning software developer. With offices in the UK, the USA, India and Australia, our specialty is Business Analytics, Call Recording and Fraud Management. Proud to be a renowned market leader, our innovative solutions are developed in-house and distributed via an extensive channel partner network, currently to over 31,000 businesses globally and still growing. This year we celebrate our 30th anniversary - that s a lot of years creating meaningful impact for organisations. On a day-to-day basis, your scope of work will include the conceptualisation, design, and execution of creative content to support our: + Portfolio of documentation + Websites + Campaigns + Projects + Videos + Social media channels About You: • Degree educated or equivalent professional experience. • 3+ years experience with Cloud SaaS solutions • Strong understanding of marketing principles with commercial awareness • Genuine interest in technology to support detailed product knowledge • Excellent verbal and written communication skills • Ability to take ownership, work independently, and collaborate within a team • Skilled at translating technical features into customer-focused benefits and propositions • Highly efficient, organised, and able to meet deadlines • Exceptional attention to detail Nice to have: • Degree in marketing or computer science • Knowledge of Cloud Unified Communications / Contact Centre solutions • Proven track record in creating demand generation content and sales resources • Experience in roles requiring deep understanding of complex products • Confident in delivering benefits-led presentations and webinars • Ability to drive initiatives and resolve issues to successful outcomes • Experience developing industry-specific propositions Other platforms you might be proficient in: + Microsoft Office 365 e.g. Word, Excel, PowerPoint, Outlook, Teams. + Adobe InDesign + Zoho CRM Ready to bring bold ideas to life and make a real impact in a fast-growing tech company? At Tollring, your voice won t just be heard - it ll shape the future of our products and how the world sees them. If you re driven by data, storytelling, and smart strategy and want your next move to actually mean something then let s talk. Apply now and be part of a brand that s as ambitious as you are. Tollring, an equal opportunities employer, pride themselves on their already diverse workforce and they are committed to equal employment opportunities. If you have a disability or support need and require adjustments / support to allow you to apply for this role or attend the interviews, please let us know as soon as possible and they will do everything possible to accommodate you.
Nov 07, 2025
Full time
Hey thanks for stopping by! If you re reading this, you re probably ready to take the next step in your tech product marketing career - a fresh opportunity to shape go-to-market strategies, create impactful content, and drive product success. We re an award-winning, innovative technology company with a strong people-first culture that values creativity, collaboration, and wellbeing. After recent investment and a raft of new products we re ready to welcome a talented Product Marketing Specialist to the team who s eager to make their mark and help showcase our products to the world. If this sounds like the kind of challenge you ve been waiting for, we d love to hear from you. The Role at a Glance: Senior Product Marketing Executive / Product Marketing Specialist Uxbridge, West London HQ / Hybrid Working - Minimum of 4 days a month in the office £40,000 - £55,000 Plus Company Bonus and Benefits Permanent - Full Time Hours: Monday to Friday, 9am to 5:30pm, 37.5 hours per week. Line Manager: Product Marketing Manager. Department: Marketing. Company: International, market leading business intelligence software. Values: Energy. Integrity. Performance. Teamwork. Pedigree: Multi Award-Winning. 31,000 customers globally. MS Gold Partner. Cisco Partner. ISO 9001 & 27001. Experience: Developing compelling sales and marketing assets. Delivering benefit-led propositions. Gathering market intelligence to support product innovation. Your Skills: Cloud SaaS solutions. Product Marketing experience. Commercial Awareness. The Role: As a Product Marketing Specialist at Tollring, you'll be at the heart of shaping our commercial success. You'll craft irresistible sales and marketing assets, create bold, benefit-driven propositions, and uncover powerful market insights that fuel innovation. Working closely with teams across the business, as well as partners and customers, you'll drive product adoption, spark customer excitement, and help unlock new revenue opportunities. Your Responsibilities: • Develop standout sales tools and engaging onboarding materials. • Deliver persuasive, benefit-driven pitches to partners and prospects, in-person and online. • Craft impactful, customer-focused content that drives campaigns and lead generation. • Tailor materials for key industry verticals to maximise relevance and appeal. • Capture and share market and competitor insights to shape strategy. • Lead user testing and gather product feedback from teams and customers. • Measure and report on activity impact with clear metrics and monthly updates. Who we are: We are Tollring, a multi award-winning software developer. With offices in the UK, the USA, India and Australia, our specialty is Business Analytics, Call Recording and Fraud Management. Proud to be a renowned market leader, our innovative solutions are developed in-house and distributed via an extensive channel partner network, currently to over 31,000 businesses globally and still growing. This year we celebrate our 30th anniversary - that s a lot of years creating meaningful impact for organisations. On a day-to-day basis, your scope of work will include the conceptualisation, design, and execution of creative content to support our: + Portfolio of documentation + Websites + Campaigns + Projects + Videos + Social media channels About You: • Degree educated or equivalent professional experience. • 3+ years experience with Cloud SaaS solutions • Strong understanding of marketing principles with commercial awareness • Genuine interest in technology to support detailed product knowledge • Excellent verbal and written communication skills • Ability to take ownership, work independently, and collaborate within a team • Skilled at translating technical features into customer-focused benefits and propositions • Highly efficient, organised, and able to meet deadlines • Exceptional attention to detail Nice to have: • Degree in marketing or computer science • Knowledge of Cloud Unified Communications / Contact Centre solutions • Proven track record in creating demand generation content and sales resources • Experience in roles requiring deep understanding of complex products • Confident in delivering benefits-led presentations and webinars • Ability to drive initiatives and resolve issues to successful outcomes • Experience developing industry-specific propositions Other platforms you might be proficient in: + Microsoft Office 365 e.g. Word, Excel, PowerPoint, Outlook, Teams. + Adobe InDesign + Zoho CRM Ready to bring bold ideas to life and make a real impact in a fast-growing tech company? At Tollring, your voice won t just be heard - it ll shape the future of our products and how the world sees them. If you re driven by data, storytelling, and smart strategy and want your next move to actually mean something then let s talk. Apply now and be part of a brand that s as ambitious as you are. Tollring, an equal opportunities employer, pride themselves on their already diverse workforce and they are committed to equal employment opportunities. If you have a disability or support need and require adjustments / support to allow you to apply for this role or attend the interviews, please let us know as soon as possible and they will do everything possible to accommodate you.
Hey thanks for stopping by! If you re reading this, you re probably ready to take the next step in your tech product marketing career - a fresh opportunity to shape go-to-market strategies, create impactful content, and drive product success. We re an award-winning, innovative technology company with a strong people-first culture that values creativity, collaboration, and wellbeing. After recent investment and a raft of new products we re ready to welcome a talented Product Marketing Specialist to the team who s eager to make their mark and help showcase our products to the world. If this sounds like the kind of challenge you ve been waiting for, we d love to hear from you. The Role at a Glance: Senior Product Marketing Executive / Product Marketing Specialist Uxbridge, West London HQ / Hybrid Working - Minimum of 4 days a month in the office £40,000 - £55,000 Plus Company Bonus and Benefits Permanent - Full Time Hours: Monday to Friday, 9am to 5:30pm, 37.5 hours per week. Line Manager: Product Marketing Manager. Department: Marketing. Company: International, market leading business intelligence software. Values: Energy. Integrity. Performance. Teamwork. Pedigree: Multi Award-Winning. 31,000 customers globally. MS Gold Partner. Cisco Partner. ISO 9001 & 27001. Experience: Developing compelling sales and marketing assets. Delivering benefit-led propositions. Gathering market intelligence to support product innovation. Your Skills: Cloud SaaS solutions. Product Marketing experience. Commercial Awareness. The Role: As a Product Marketing Specialist at Tollring, you'll be at the heart of shaping our commercial success. You'll craft irresistible sales and marketing assets, create bold, benefit-driven propositions, and uncover powerful market insights that fuel innovation. Working closely with teams across the business, as well as partners and customers, you'll drive product adoption, spark customer excitement, and help unlock new revenue opportunities. Your Responsibilities: • Develop standout sales tools and engaging onboarding materials. • Deliver persuasive, benefit-driven pitches to partners and prospects, in-person and online. • Craft impactful, customer-focused content that drives campaigns and lead generation. • Tailor materials for key industry verticals to maximise relevance and appeal. • Capture and share market and competitor insights to shape strategy. • Lead user testing and gather product feedback from teams and customers. • Measure and report on activity impact with clear metrics and monthly updates. Who we are: We are Tollring, a multi award-winning software developer. With offices in the UK, the USA, India and Australia, our specialty is Business Analytics, Call Recording and Fraud Management. Proud to be a renowned market leader, our innovative solutions are developed in-house and distributed via an extensive channel partner network, currently to over 31,000 businesses globally and still growing. This year we celebrate our 30th anniversary - that s a lot of years creating meaningful impact for organisations. On a day-to-day basis, your scope of work will include the conceptualisation, design, and execution of creative content to support our: + Portfolio of documentation + Websites + Campaigns + Projects + Videos + Social media channels About You: • Degree educated or equivalent professional experience. • 3+ years experience with Cloud SaaS solutions • Strong understanding of marketing principles with commercial awareness • Genuine interest in technology to support detailed product knowledge • Excellent verbal and written communication skills • Ability to take ownership, work independently, and collaborate within a team • Skilled at translating technical features into customer-focused benefits and propositions • Highly efficient, organised, and able to meet deadlines • Exceptional attention to detail Nice to have: • Degree in marketing or computer science • Knowledge of Cloud Unified Communications / Contact Centre solutions • Proven track record in creating demand generation content and sales resources • Experience in roles requiring deep understanding of complex products • Confident in delivering benefits-led presentations and webinars • Ability to drive initiatives and resolve issues to successful outcomes • Experience developing industry-specific propositions Other platforms you might be proficient in: + Microsoft Office 365 e.g. Word, Excel, PowerPoint, Outlook, Teams. + Adobe InDesign + Zoho CRM Ready to bring bold ideas to life and make a real impact in a fast-growing tech company? At Tollring, your voice won t just be heard - it ll shape the future of our products and how the world sees them. If you re driven by data, storytelling, and smart strategy and want your next move to actually mean something then let s talk. Apply now and be part of a brand that s as ambitious as you are. Tollring, an equal opportunities employer, pride themselves on their already diverse workforce and they are committed to equal employment opportunities. If you have a disability or support need and require adjustments / support to allow you to apply for this role or attend the interviews, please let us know as soon as possible and they will do everything possible to accommodate you.
Nov 06, 2025
Full time
Hey thanks for stopping by! If you re reading this, you re probably ready to take the next step in your tech product marketing career - a fresh opportunity to shape go-to-market strategies, create impactful content, and drive product success. We re an award-winning, innovative technology company with a strong people-first culture that values creativity, collaboration, and wellbeing. After recent investment and a raft of new products we re ready to welcome a talented Product Marketing Specialist to the team who s eager to make their mark and help showcase our products to the world. If this sounds like the kind of challenge you ve been waiting for, we d love to hear from you. The Role at a Glance: Senior Product Marketing Executive / Product Marketing Specialist Uxbridge, West London HQ / Hybrid Working - Minimum of 4 days a month in the office £40,000 - £55,000 Plus Company Bonus and Benefits Permanent - Full Time Hours: Monday to Friday, 9am to 5:30pm, 37.5 hours per week. Line Manager: Product Marketing Manager. Department: Marketing. Company: International, market leading business intelligence software. Values: Energy. Integrity. Performance. Teamwork. Pedigree: Multi Award-Winning. 31,000 customers globally. MS Gold Partner. Cisco Partner. ISO 9001 & 27001. Experience: Developing compelling sales and marketing assets. Delivering benefit-led propositions. Gathering market intelligence to support product innovation. Your Skills: Cloud SaaS solutions. Product Marketing experience. Commercial Awareness. The Role: As a Product Marketing Specialist at Tollring, you'll be at the heart of shaping our commercial success. You'll craft irresistible sales and marketing assets, create bold, benefit-driven propositions, and uncover powerful market insights that fuel innovation. Working closely with teams across the business, as well as partners and customers, you'll drive product adoption, spark customer excitement, and help unlock new revenue opportunities. Your Responsibilities: • Develop standout sales tools and engaging onboarding materials. • Deliver persuasive, benefit-driven pitches to partners and prospects, in-person and online. • Craft impactful, customer-focused content that drives campaigns and lead generation. • Tailor materials for key industry verticals to maximise relevance and appeal. • Capture and share market and competitor insights to shape strategy. • Lead user testing and gather product feedback from teams and customers. • Measure and report on activity impact with clear metrics and monthly updates. Who we are: We are Tollring, a multi award-winning software developer. With offices in the UK, the USA, India and Australia, our specialty is Business Analytics, Call Recording and Fraud Management. Proud to be a renowned market leader, our innovative solutions are developed in-house and distributed via an extensive channel partner network, currently to over 31,000 businesses globally and still growing. This year we celebrate our 30th anniversary - that s a lot of years creating meaningful impact for organisations. On a day-to-day basis, your scope of work will include the conceptualisation, design, and execution of creative content to support our: + Portfolio of documentation + Websites + Campaigns + Projects + Videos + Social media channels About You: • Degree educated or equivalent professional experience. • 3+ years experience with Cloud SaaS solutions • Strong understanding of marketing principles with commercial awareness • Genuine interest in technology to support detailed product knowledge • Excellent verbal and written communication skills • Ability to take ownership, work independently, and collaborate within a team • Skilled at translating technical features into customer-focused benefits and propositions • Highly efficient, organised, and able to meet deadlines • Exceptional attention to detail Nice to have: • Degree in marketing or computer science • Knowledge of Cloud Unified Communications / Contact Centre solutions • Proven track record in creating demand generation content and sales resources • Experience in roles requiring deep understanding of complex products • Confident in delivering benefits-led presentations and webinars • Ability to drive initiatives and resolve issues to successful outcomes • Experience developing industry-specific propositions Other platforms you might be proficient in: + Microsoft Office 365 e.g. Word, Excel, PowerPoint, Outlook, Teams. + Adobe InDesign + Zoho CRM Ready to bring bold ideas to life and make a real impact in a fast-growing tech company? At Tollring, your voice won t just be heard - it ll shape the future of our products and how the world sees them. If you re driven by data, storytelling, and smart strategy and want your next move to actually mean something then let s talk. Apply now and be part of a brand that s as ambitious as you are. Tollring, an equal opportunities employer, pride themselves on their already diverse workforce and they are committed to equal employment opportunities. If you have a disability or support need and require adjustments / support to allow you to apply for this role or attend the interviews, please let us know as soon as possible and they will do everything possible to accommodate you.
Sales & Strategic Account Manager (Primes) Remote Perm Full Time Salary: £70,000 £75,000 + Location: Remote - (Likely 3 4 days at MASS or Customer sites) Benefits include: 25 days annual leave (inclusive of up to 3 days December shutdown) • Buy or sell up to 5 days leave • Two pension schemes • Private Medical & Dental Insurance • Life Assurance (4 x salary) • Save and share schemes • Electric/Hybrid car leasing • Cycle to work • Retail discounts • Continuous Professional Development • Annual Wellness Allowance Shape the relationships that define our future success We re looking for a commercially driven, relationship-focused individual to lead our engagement with the UK s major Defence Primes and strategic partners. Known internally as the Sales & Strategic Account Manager (Primes), you ll represent the full breadth of MASS s products and capabilities; from cyber and data services to world-leading electronic warfare solutions, innovative software development to highly secure ICT services and training delivery. You ll play a central role in developing trusted partnerships, positioning MASS as a key collaborator and delivery partner in secure, complex programmes across Defence and Government. If you have a deep understanding of how Defence organisations buy, partner and innovate, and you thrive on turning relationships into tangible business opportunities, this role offers the chance to make a visible, strategic impact. What you ll be doing In this role, you ll lead MASS s engagement with major Defence Primes and strategic industry partners, building long-term, trusted relationships that unlock sustainable growth. You ll create and deliver account plans that align with MASS s strategic priorities, ensuring our propositions are clearly positioned across all capability areas. Working closely with Business Development Managers, delivery teams and senior leaders, you ll shape campaigns, lead capture activities and identify opportunities that fit MASS s strengths. You ll represent MASS externally at meetings, industry events and exhibitions, ensuring our voice is heard and our value recognised. Internally, you ll manage the flow of information on key accounts, maintaining accurate forecasts, stakeholder maps and capture plans. Ultimately, you ll connect opportunity with capability, helping to grow MASS s reputation and influence across the Defence ecosystem. The invaluable experience you ll bring, to help us achieve more We re expecting that you ve been in this kind of customer-facing position, previously, so have had experience of translating complex requirements into solutions, and conveying complex solutions to a mixed audience of varying technical abilities: Essential Knowledge and understanding of the UK Defence domain. Experience in managing strategic customer or partner relationships. Desirable Experience of Business Development and Account Management within Defence markets. Understanding of UK Defence Primes and MOD procurement frameworks. Experience coordinating multi-capability opportunities across business areas. Our non-negotiables: Due to the highly secure nature of the projects that you will be involved with, you must be: A UK National and eligible to work in the UK Eligible to obtain and maintain a UK Government Developed Vetting (DV) security clearance Interviews: First round interviews will be conducted via Teams throughout November, with final round interviews will be conducted during the second week of December. Who is MASS? MASS is an independent, global technology company, trusted by highly-secure organisations to provide advanced, digital services that manage data and keep information safe. With our heritage in defence, we offer robust solutions to sectors where security expertise is essential. We work in partnership with customers, using skilled, technical experts. We think innovatively to provide tailored, agile and resilient solutions that secure advantage, so you re ready for digital transformation. MASS is an equal opportunities employer; we know that our people are smart, skilled and motivated and in return we provide a friendly workplace where everyone is valued and has the chance to make an impact. Apply today to see how working for MASS could work for you!
Nov 06, 2025
Full time
Sales & Strategic Account Manager (Primes) Remote Perm Full Time Salary: £70,000 £75,000 + Location: Remote - (Likely 3 4 days at MASS or Customer sites) Benefits include: 25 days annual leave (inclusive of up to 3 days December shutdown) • Buy or sell up to 5 days leave • Two pension schemes • Private Medical & Dental Insurance • Life Assurance (4 x salary) • Save and share schemes • Electric/Hybrid car leasing • Cycle to work • Retail discounts • Continuous Professional Development • Annual Wellness Allowance Shape the relationships that define our future success We re looking for a commercially driven, relationship-focused individual to lead our engagement with the UK s major Defence Primes and strategic partners. Known internally as the Sales & Strategic Account Manager (Primes), you ll represent the full breadth of MASS s products and capabilities; from cyber and data services to world-leading electronic warfare solutions, innovative software development to highly secure ICT services and training delivery. You ll play a central role in developing trusted partnerships, positioning MASS as a key collaborator and delivery partner in secure, complex programmes across Defence and Government. If you have a deep understanding of how Defence organisations buy, partner and innovate, and you thrive on turning relationships into tangible business opportunities, this role offers the chance to make a visible, strategic impact. What you ll be doing In this role, you ll lead MASS s engagement with major Defence Primes and strategic industry partners, building long-term, trusted relationships that unlock sustainable growth. You ll create and deliver account plans that align with MASS s strategic priorities, ensuring our propositions are clearly positioned across all capability areas. Working closely with Business Development Managers, delivery teams and senior leaders, you ll shape campaigns, lead capture activities and identify opportunities that fit MASS s strengths. You ll represent MASS externally at meetings, industry events and exhibitions, ensuring our voice is heard and our value recognised. Internally, you ll manage the flow of information on key accounts, maintaining accurate forecasts, stakeholder maps and capture plans. Ultimately, you ll connect opportunity with capability, helping to grow MASS s reputation and influence across the Defence ecosystem. The invaluable experience you ll bring, to help us achieve more We re expecting that you ve been in this kind of customer-facing position, previously, so have had experience of translating complex requirements into solutions, and conveying complex solutions to a mixed audience of varying technical abilities: Essential Knowledge and understanding of the UK Defence domain. Experience in managing strategic customer or partner relationships. Desirable Experience of Business Development and Account Management within Defence markets. Understanding of UK Defence Primes and MOD procurement frameworks. Experience coordinating multi-capability opportunities across business areas. Our non-negotiables: Due to the highly secure nature of the projects that you will be involved with, you must be: A UK National and eligible to work in the UK Eligible to obtain and maintain a UK Government Developed Vetting (DV) security clearance Interviews: First round interviews will be conducted via Teams throughout November, with final round interviews will be conducted during the second week of December. Who is MASS? MASS is an independent, global technology company, trusted by highly-secure organisations to provide advanced, digital services that manage data and keep information safe. With our heritage in defence, we offer robust solutions to sectors where security expertise is essential. We work in partnership with customers, using skilled, technical experts. We think innovatively to provide tailored, agile and resilient solutions that secure advantage, so you re ready for digital transformation. MASS is an equal opportunities employer; we know that our people are smart, skilled and motivated and in return we provide a friendly workplace where everyone is valued and has the chance to make an impact. Apply today to see how working for MASS could work for you!
Inspiring Leadership Foundation
Liverpool, Lancashire
Overview As a Customer Success Manager at Bellrock Technologies, you will be a trusted partner to our customers-ensuring they realise maximum value from our SaaS platforms. You'll manage a portfolio of accounts, build strong relationships, and help customers adopt and optimise their use of Concerto, Mobiess, Wiggledesk, and future offerings. You'll work closely with cross-functional teams including Product, Enablement, Support, and Sales to deliver a seamless customer experience. You'll also play a key role in driving engagement with our new Customer Community platform and contributing to the continuous improvement of our customer success practices. Responsibilities Customer Relationship Management Own and nurture relationships with a portfolio of customers, acting as their primary point of contact. Understand customer goals and align product usage to deliver measurable outcomes. Conduct regular MBRs and QBRs to review performance, surface opportunities, and maintain strategic alignment. Become a subject matter expert in Bellrock Technologies' product suite. Guide customers through best practices, use cases, and product capabilities. Identify customer training needs and collaborate with the Product Enablement Manager to ensure delivery. Customer Community & Engagement Support the launch and growth of the Customer Community platform. Encourage customer participation, share insights, and help build a vibrant peer-to-peer support environment. Deliver best practice workshops and product health checks to drive adoption and value. Communication & Advocacy Contribute to customer communications including release notes, webinars, and community updates. Capture and share customer feedback to inform product development and service improvements. Advocate for customer needs internally and help prioritise enhancements that drive impact. Retention & Growth Monitor customer health and proactively address risks to satisfaction or renewal. Identify and support upsell opportunities in collaboration with the Sales team. Help reduce churn and increase customer lifetime value. Skills & experience 3+ years in a SaaS customer-facing role (Customer Success, Account Management, or similar). Strong relationship-building and communication skills. Experience using CRM tools (preferably HubSpot) and customer success platforms. Ability to analyse customer data and translate insights into action. Familiarity with IWMS or CAFM platforms is a plus. Bachelor's degree in Business, Marketing, Computer Science, or a related field. Customer obsessed and outcome driven. Confident communicator and active listener. Organised and able to manage multiple priorities. Curious, proactive, and eager to learn. Collaborative team player who thrives in a fast-paced environment. Benefits and Perks 25 days annual leave plus bank holidays + 1 additional day as a thank you (enjoy it, it's on us) Salary exchange pension scheme Life cover Paid sick leave Health Assured employee assistance and wellness program Enhanced maternity, paternity and adoption leave Salary sacrifice schemes: Cycle to work Private medical insurance Holiday purchase scheme of additional 5 days per year Offers and discount scheme designed to save money on everyday shopping and essentials MotorSave Scheme Refer a friend Liftshare Virtual GP Free on-site parking At , our philosophy is simple: always deliver the right model for our clients. Whether that means leveraging our in house teams or trusted supply chain partners, we focus on harnessing the power of the digital world to reduce cost and risk while enhancing the customer experience. One way we achieve this is through our IDEA model- Integrated Digital Estates Assets . This framework helps clients assess the maturity of their Facilities Management and property processes, ensuring we implement the most effective delivery model for their needs. By combining deep subject matter expertise, supply chain management, and world class technology, we partner with ambitious organisations to unlock the full value of their estates. Our approach empowers clients to sharpen their competitive advantage while driving efficiency, reducing costs, and managing risk more effectively.
Nov 06, 2025
Full time
Overview As a Customer Success Manager at Bellrock Technologies, you will be a trusted partner to our customers-ensuring they realise maximum value from our SaaS platforms. You'll manage a portfolio of accounts, build strong relationships, and help customers adopt and optimise their use of Concerto, Mobiess, Wiggledesk, and future offerings. You'll work closely with cross-functional teams including Product, Enablement, Support, and Sales to deliver a seamless customer experience. You'll also play a key role in driving engagement with our new Customer Community platform and contributing to the continuous improvement of our customer success practices. Responsibilities Customer Relationship Management Own and nurture relationships with a portfolio of customers, acting as their primary point of contact. Understand customer goals and align product usage to deliver measurable outcomes. Conduct regular MBRs and QBRs to review performance, surface opportunities, and maintain strategic alignment. Become a subject matter expert in Bellrock Technologies' product suite. Guide customers through best practices, use cases, and product capabilities. Identify customer training needs and collaborate with the Product Enablement Manager to ensure delivery. Customer Community & Engagement Support the launch and growth of the Customer Community platform. Encourage customer participation, share insights, and help build a vibrant peer-to-peer support environment. Deliver best practice workshops and product health checks to drive adoption and value. Communication & Advocacy Contribute to customer communications including release notes, webinars, and community updates. Capture and share customer feedback to inform product development and service improvements. Advocate for customer needs internally and help prioritise enhancements that drive impact. Retention & Growth Monitor customer health and proactively address risks to satisfaction or renewal. Identify and support upsell opportunities in collaboration with the Sales team. Help reduce churn and increase customer lifetime value. Skills & experience 3+ years in a SaaS customer-facing role (Customer Success, Account Management, or similar). Strong relationship-building and communication skills. Experience using CRM tools (preferably HubSpot) and customer success platforms. Ability to analyse customer data and translate insights into action. Familiarity with IWMS or CAFM platforms is a plus. Bachelor's degree in Business, Marketing, Computer Science, or a related field. Customer obsessed and outcome driven. Confident communicator and active listener. Organised and able to manage multiple priorities. Curious, proactive, and eager to learn. Collaborative team player who thrives in a fast-paced environment. Benefits and Perks 25 days annual leave plus bank holidays + 1 additional day as a thank you (enjoy it, it's on us) Salary exchange pension scheme Life cover Paid sick leave Health Assured employee assistance and wellness program Enhanced maternity, paternity and adoption leave Salary sacrifice schemes: Cycle to work Private medical insurance Holiday purchase scheme of additional 5 days per year Offers and discount scheme designed to save money on everyday shopping and essentials MotorSave Scheme Refer a friend Liftshare Virtual GP Free on-site parking At , our philosophy is simple: always deliver the right model for our clients. Whether that means leveraging our in house teams or trusted supply chain partners, we focus on harnessing the power of the digital world to reduce cost and risk while enhancing the customer experience. One way we achieve this is through our IDEA model- Integrated Digital Estates Assets . This framework helps clients assess the maturity of their Facilities Management and property processes, ensuring we implement the most effective delivery model for their needs. By combining deep subject matter expertise, supply chain management, and world class technology, we partner with ambitious organisations to unlock the full value of their estates. Our approach empowers clients to sharpen their competitive advantage while driving efficiency, reducing costs, and managing risk more effectively.
About Hook We're building the future of customer growth. At Hook, we use AI and Machine Learning to help businesses predict revenue with accuracy, drive customer loyalty, and capture massive value from their existing customers. We're a Series A company who ranked 33 out of 100 on the Sifted fastest growing startups and we have raised $multi-million in funding from some of the top investors in Europe and the US (e.g. Balderton Capital and Lightspeed) and have an enviable list of customers that we're working with including some of the fastest growing companies in the world. We're looking for ambitious people that want to be part of our meaningful vision of changing how businesses engage with their customers, and of building one of the world's leading workplaces for great people along the way. The Role: We are looking for an experienced Customer Success Manager/Account Manager to partner with our ever-growing customer base. What makes this role unique is that many of our customers are customer success professionals themselves, so you'll be working with people who deeply understand the challenges and opportunities in CS. That means you'll need to bring credibility, insight, and technical depth to every conversation. In this role, you'll own the customer lifecycle end-to-end: from initial strategy sessions to adoption, value realisation, and renewals. You'll be responsible for ensuring our customers achieve measurable success with Hook, while also shaping how we define and deliver customer success as a discipline. Hook's Customer Growth function is not about reactive support, it's about being a strategic, data-driven partner. We believe the future of Customer Growth lies in blending commercial ownership, technical expertise, and consultative problem solving. This is a chance to be part of that future and to help define how it looks. If you love solving customer problems, excel at juggling multiple projects, and have a knack for turning complex data and product features into clear business outcomes, we'd love to speak to you. What you'll be doing Drive customer outcomes and renewals : project manage success plans, run strategic reviews, and lead all renewal/commercial conversations. Act as a product and technical expert : quickly develop deep knowledge of Hook's platform, and coach customers on best practices for adoption and integration. Partner with customer success leaders (your peers!) : build credibility with CSMs, revenue leaders, and executives to help them achieve value from Hook. Map and influence stakeholders : engage cross-functionally with customers across revenue, operations, product and data teams. Collaborate internally : work with Product, Engineering and Sales to ensure deliverables are met and feedback is actioned. Contribute to the future of Customer Growth at Hook : continuously iterate on our processes and approach, helping us set the benchmark for customer success excellence at scale. Who are we looking for? Prior experience in aCustomer Success or Account Management role, ideally in a SaaS/technology environment. Strong technical aptitude: comfortable learning complex software quickly, understanding integrations, and explaining technical concepts in simple terms. Proven track record achieving commercial targets, including renewals and expansion. Exceptional communication skills, with confidence presenting to both large audiences and senior stakeholders. Experience building outcome-driven customer success plans and managing multiple workstreams simultaneously. Organised and proactive: able to prioritise accounts effectively while also thriving in a fast-moving environment with evolving playbooks. Benefits ️ 27 days holiday (option to buy and sell holiday) + bank holidays Generous stock options Private health insurance so you can get the best care you need Flexible monthly wellness allowance that you can use monthly on things like gyms, yoga, mental health & healthy food Annual learning & development budget for every employee Flexible working - we'll all come together three days a week but otherwise you can work from home or come into our awesome office in Liverpool Street The best equipment for everyone to work with Our founder and team are incredibly passionate about creating a company culture that is diverse, inclusive, productive and enjoyable for all our colleagues. As part of a growing start-up team, we expect a lot from you and will work hard to make sure you have everything you need to be at your best.
Nov 05, 2025
Full time
About Hook We're building the future of customer growth. At Hook, we use AI and Machine Learning to help businesses predict revenue with accuracy, drive customer loyalty, and capture massive value from their existing customers. We're a Series A company who ranked 33 out of 100 on the Sifted fastest growing startups and we have raised $multi-million in funding from some of the top investors in Europe and the US (e.g. Balderton Capital and Lightspeed) and have an enviable list of customers that we're working with including some of the fastest growing companies in the world. We're looking for ambitious people that want to be part of our meaningful vision of changing how businesses engage with their customers, and of building one of the world's leading workplaces for great people along the way. The Role: We are looking for an experienced Customer Success Manager/Account Manager to partner with our ever-growing customer base. What makes this role unique is that many of our customers are customer success professionals themselves, so you'll be working with people who deeply understand the challenges and opportunities in CS. That means you'll need to bring credibility, insight, and technical depth to every conversation. In this role, you'll own the customer lifecycle end-to-end: from initial strategy sessions to adoption, value realisation, and renewals. You'll be responsible for ensuring our customers achieve measurable success with Hook, while also shaping how we define and deliver customer success as a discipline. Hook's Customer Growth function is not about reactive support, it's about being a strategic, data-driven partner. We believe the future of Customer Growth lies in blending commercial ownership, technical expertise, and consultative problem solving. This is a chance to be part of that future and to help define how it looks. If you love solving customer problems, excel at juggling multiple projects, and have a knack for turning complex data and product features into clear business outcomes, we'd love to speak to you. What you'll be doing Drive customer outcomes and renewals : project manage success plans, run strategic reviews, and lead all renewal/commercial conversations. Act as a product and technical expert : quickly develop deep knowledge of Hook's platform, and coach customers on best practices for adoption and integration. Partner with customer success leaders (your peers!) : build credibility with CSMs, revenue leaders, and executives to help them achieve value from Hook. Map and influence stakeholders : engage cross-functionally with customers across revenue, operations, product and data teams. Collaborate internally : work with Product, Engineering and Sales to ensure deliverables are met and feedback is actioned. Contribute to the future of Customer Growth at Hook : continuously iterate on our processes and approach, helping us set the benchmark for customer success excellence at scale. Who are we looking for? Prior experience in aCustomer Success or Account Management role, ideally in a SaaS/technology environment. Strong technical aptitude: comfortable learning complex software quickly, understanding integrations, and explaining technical concepts in simple terms. Proven track record achieving commercial targets, including renewals and expansion. Exceptional communication skills, with confidence presenting to both large audiences and senior stakeholders. Experience building outcome-driven customer success plans and managing multiple workstreams simultaneously. Organised and proactive: able to prioritise accounts effectively while also thriving in a fast-moving environment with evolving playbooks. Benefits ️ 27 days holiday (option to buy and sell holiday) + bank holidays Generous stock options Private health insurance so you can get the best care you need Flexible monthly wellness allowance that you can use monthly on things like gyms, yoga, mental health & healthy food Annual learning & development budget for every employee Flexible working - we'll all come together three days a week but otherwise you can work from home or come into our awesome office in Liverpool Street The best equipment for everyone to work with Our founder and team are incredibly passionate about creating a company culture that is diverse, inclusive, productive and enjoyable for all our colleagues. As part of a growing start-up team, we expect a lot from you and will work hard to make sure you have everything you need to be at your best.
Capture ManagerLeidosFarnborough Description Capture Manager Join our UK Team who are committed to a Mission! Leidos require a Capture Manager to join our Bid Team. We are looking for someone with experience in Capture / Pursuit Management who thrives on working in an active, fast-paced environment to challenging deadlines. You must be self-motivated and able to work to tough deadlines, managing competing stakeholder demands.You will be aligned with the UK Capture Operations team, and report to the UK Head of Capture. The team work mainly with MoD, Homeland Security, Policing and Justice sectors and sell primarily to the Public Sector.The Capture Manager is accountable for winning a specific business opportunity and will provide the leadership to the pursuit team through to award of the contract. You will: Define the customer engagement management strategy and engage senior company executives in contact activity as required Personally engage with customers and stakeholders to understand their issues, concerns, and hot buttons Build and lead a high performing Capture team that brings relevant expertise and capabilities and actively drive them to achieve bid milestones within budget and schedule Lead the development of winning strategies that differentiate us , are competitively focused and are compelling to the client and their requirements, as well as satisfy internal business objectives and risk posture Assemble an industry team that compliments Leidos capabilities to both win the opportunity and ensure execution of the program Develop the business case for continuing to pursue and bidding for the opportunity including bid budget Work with the Bid Manager to plan, appropriately tailor, and use relevant processes throughout the bid, ensuring that there is a process in place that develops a high-quality proposal in a timely manner with checks on the development of content. Lead the development of winning strategies that differentiate us , are competitively focused and are compelling to the client and their requirements, as well as satisfy internal business objectives and risk posture Develop the business case for continuing to pursue and bidding for the opportunity including bid budget Lead internal stakeholder management and keep the senior leadership teams informed and engaged including timely escalation of issues needing resolution Work with the bid and proposal team to ensure win themes, hot buttons, and evaluation criteria are properly addressed across all proposal elements Lead any post-submission activities and support the program team as required, ensuring smooth hand over to the project manager Our ideal candidate must have a strong track record: As a Capture Manager / Pursuit Lead in UK public sector winning complex services opportunities of greater than £20m Be capable of developing and maintaining senior stakeholder relationships internally and with customers and industry partners Experience and success working on £20m + deals in the UK Public Sector Exceptional leadership, relationship management, and communication skills Proven effective in working across organisational boundaries (e.g. between corporate divisions and/or multi-nationally based divisions) Strong negotiating skills Ability to work at the strategic and big picture level Sound commercial acumen and ability to build a compelling business case Ability to manage to a challenging deadline Ability to travel/ be deployed across the UK for several months at a time Desirable Skills Required: Previous experience of the bid teams working across multiple sites Project management skills including ability to schedule and effectively time manage Clearance Requirements: UK Security Clearance is required for this role Discover yourself at Leidos UK! Join our team and we'll unleash your talents to solve the most challenging technical problems. What we do for you: At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance.We provide an employment package that attracts, develops and retains only the best in talent. Our reward scheme includes: • Contributory Pension Scheme • Private Medical Insurance • 33 days Annual Leave (including public and privilege holidays) • Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme)• Flexi-Time Commitment to Diversity: We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone.If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs. Who We Are: - we work to make theworld safer, healthier,and more efficient through technology, engineering and science. Leidos is agrowing company delivering innovative technology and solutions focused on safeguarding critical capabilities and transformation in frontline services, our work in the United Kingdom includes addressing some of the most complex problems in defence, healthcare, government, safety and security, and transportation. What Makes Us Different: Purpose: you can use your passion and abilities at Leidos to keep the people you care about safe. We are at the forefront of machine learning, AI, cyber security and solutions. Using your skills in the technology frontline by helping to build a safer world. You can inspire change. Collaboration: having flexibility to do your job is one of our core benefits, enabling you to become part of our extraordinary team. We have been empowering our people to work flexibly for years. Whether you work from home, the office or on customer sites, we will give you the digital tools and the flexibility to work smarter and align your needs andours. People: Leidos empowers people from every background to be themselves and gives you the tools to learn new skills by enabling growth whilst developing . We believe that extraordinary people need opportunities to grow, to be inspired and to inspire others. At Leidos, we invest in technical academies, career rotations and a career development plans that enhance your future.If you're already scheming step 20 while everyone else is still debating step 2 good. You'll fit right in. Original Posting: For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. Pay Range: £74,700.00-£98,300.00The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Nov 04, 2025
Full time
Capture ManagerLeidosFarnborough Description Capture Manager Join our UK Team who are committed to a Mission! Leidos require a Capture Manager to join our Bid Team. We are looking for someone with experience in Capture / Pursuit Management who thrives on working in an active, fast-paced environment to challenging deadlines. You must be self-motivated and able to work to tough deadlines, managing competing stakeholder demands.You will be aligned with the UK Capture Operations team, and report to the UK Head of Capture. The team work mainly with MoD, Homeland Security, Policing and Justice sectors and sell primarily to the Public Sector.The Capture Manager is accountable for winning a specific business opportunity and will provide the leadership to the pursuit team through to award of the contract. You will: Define the customer engagement management strategy and engage senior company executives in contact activity as required Personally engage with customers and stakeholders to understand their issues, concerns, and hot buttons Build and lead a high performing Capture team that brings relevant expertise and capabilities and actively drive them to achieve bid milestones within budget and schedule Lead the development of winning strategies that differentiate us , are competitively focused and are compelling to the client and their requirements, as well as satisfy internal business objectives and risk posture Assemble an industry team that compliments Leidos capabilities to both win the opportunity and ensure execution of the program Develop the business case for continuing to pursue and bidding for the opportunity including bid budget Work with the Bid Manager to plan, appropriately tailor, and use relevant processes throughout the bid, ensuring that there is a process in place that develops a high-quality proposal in a timely manner with checks on the development of content. Lead the development of winning strategies that differentiate us , are competitively focused and are compelling to the client and their requirements, as well as satisfy internal business objectives and risk posture Develop the business case for continuing to pursue and bidding for the opportunity including bid budget Lead internal stakeholder management and keep the senior leadership teams informed and engaged including timely escalation of issues needing resolution Work with the bid and proposal team to ensure win themes, hot buttons, and evaluation criteria are properly addressed across all proposal elements Lead any post-submission activities and support the program team as required, ensuring smooth hand over to the project manager Our ideal candidate must have a strong track record: As a Capture Manager / Pursuit Lead in UK public sector winning complex services opportunities of greater than £20m Be capable of developing and maintaining senior stakeholder relationships internally and with customers and industry partners Experience and success working on £20m + deals in the UK Public Sector Exceptional leadership, relationship management, and communication skills Proven effective in working across organisational boundaries (e.g. between corporate divisions and/or multi-nationally based divisions) Strong negotiating skills Ability to work at the strategic and big picture level Sound commercial acumen and ability to build a compelling business case Ability to manage to a challenging deadline Ability to travel/ be deployed across the UK for several months at a time Desirable Skills Required: Previous experience of the bid teams working across multiple sites Project management skills including ability to schedule and effectively time manage Clearance Requirements: UK Security Clearance is required for this role Discover yourself at Leidos UK! Join our team and we'll unleash your talents to solve the most challenging technical problems. What we do for you: At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance.We provide an employment package that attracts, develops and retains only the best in talent. Our reward scheme includes: • Contributory Pension Scheme • Private Medical Insurance • 33 days Annual Leave (including public and privilege holidays) • Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme)• Flexi-Time Commitment to Diversity: We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone.If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs. Who We Are: - we work to make theworld safer, healthier,and more efficient through technology, engineering and science. Leidos is agrowing company delivering innovative technology and solutions focused on safeguarding critical capabilities and transformation in frontline services, our work in the United Kingdom includes addressing some of the most complex problems in defence, healthcare, government, safety and security, and transportation. What Makes Us Different: Purpose: you can use your passion and abilities at Leidos to keep the people you care about safe. We are at the forefront of machine learning, AI, cyber security and solutions. Using your skills in the technology frontline by helping to build a safer world. You can inspire change. Collaboration: having flexibility to do your job is one of our core benefits, enabling you to become part of our extraordinary team. We have been empowering our people to work flexibly for years. Whether you work from home, the office or on customer sites, we will give you the digital tools and the flexibility to work smarter and align your needs andours. People: Leidos empowers people from every background to be themselves and gives you the tools to learn new skills by enabling growth whilst developing . We believe that extraordinary people need opportunities to grow, to be inspired and to inspire others. At Leidos, we invest in technical academies, career rotations and a career development plans that enhance your future.If you're already scheming step 20 while everyone else is still debating step 2 good. You'll fit right in. Original Posting: For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. Pay Range: £74,700.00-£98,300.00The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Basic information Location Bristol, Edinburgh, Glasgow, London, Manchester Business Line Job Type Permanent / FTC Date published 06-Mar-2025 18190 Connect to your Industry Join the world's leading people transformation business and help us build adaptable, connected, modern, digital businesses of the future with our clients. We believe that placing people at the heart of transformation is critical to helping organisations achieve their ambitions in a way that is sustainable. We are passionate about partnering with clients to accelerate agile ways of working, deliver truly digital experiences to customers and employees and build their transformation muscle so they have the culture, capability and confidence to navigate the future of work. Our vision is to support our clients with their largest, most complex and challenging transformation programmes. As a team we: Architect human-centred programmes that truly activate transformation and deliver business outcomes at pace. Re-imagine how organisations, teams and ecosystems collaborate in response to the shifting role of humans at work. Deliver data-driven insight to enable productive, engaged and high-performing workforces. Help business leaders be authentic, accountable, visible Transformation Leaders. Design future services in a way that embeds a deep understanding of users and how to drive behaviour change. We pride ourselves in our experience and expertise in our two capabilities - Future Organisation and Transformation Activation - as well as our ability to bring together these disciplines to deliver great, innovative and lasting outcomes for our clients. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte? It'show we approach the thousands of decisions we make everyday. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, whereverwe arein the world, welead the way,serve with integrity, take care of each other ,fosterinclusion, andcollaborate for measurable impact. These five shared values lead every decision wemake and action we take, guiding us to deliver impact how and where it mattersmost . Connect to your opportunity The Future Organisation team works with clients to design organisations and workforces that are fit for the future. We build adaptable, connected, modern digital businesses supported by data driven insight and workforce analytics. All of our teams within OWT are also part of wider industry communities.We believe that industry communities help our people build strong networks across our firm and also contextualise our OWT capabilities within specific trends and market dynamics relevant to different industries.This opportunity is for a role in Private Sector. As an Associate Director in the team, you will work closely with the Directors and Partners to play a key role in making a difference by really influencing and shaping the strategic development of the team. You will also have the commercial experience necessary to build and develop significant new business opportunities for the Firm focused on the development of senior client relationships within Human Capital. In doing so, you will build a level of eminence in the marketplace that gives you the platform to support the Firm's growth ambitions over the long-term as well as building high-performance teams around you to support these growth plans. To be successful in this role, you will be a subject matter expert leading multiple, high-profile projects and bids, whilst developing innovative thought leadership. You will have the opportunity to learn from the best in the business and also help recruit the best people. The technical nature of your Organisation and Work design experience is expected to include: Lead Technology & Transformation projects, focusing on organisation design. The role will focus on transforming some of the world's largest organisations in Private sector. Help clients solve complex issues by performing analysis, providing recommendations and utilising a combination of experience, industry knowledge, tools and technology. Leading several multi-disciplinary work streams of Consultants, Senior Consultants and Managers to deliver against client objectives. Planning, scoping and shaping elements of FO projects and programmes. Experience in managing end-to-end project lifecycle and risk management and demonstrates strong commercial and financial acumen. Having a broader perspective of potential issues encountered when managing diverse teams and the strategies to overcome them, having a clear understanding of the firm's commitment to creating a more inclusive culture. Work with a range of stakeholders both internally within Deloitte and in client organisations, as a subject matter expert on Organisation and Work design. People management experience, including managing high-performing teams; coaching and mentoring; supporting development of junior team members. Providing insight, innovation and thought leadership to clients on the latest thinking relating to Human Capital / Future Organisation trends. Contribute to internal practice development by participating in proposition, methodology and point of view development activities and supporting knowledge capture and sharing. Support business development by contributing to new business proposals and taking roles in industry and account teams. Actively contribute to the growth of the business by identifying and delivering sales opportunities. Connect to your skills and professional experience Overall, your experience should include contribution to large scale organisation transformation programmes, ideally using traditional and/or agile methodologies with a "digital product and technology enabled" focus. Experience of working on projects ideally in a consulting organisation, or in an internal consultant role. Experience and knowledge of working in/with Private Sector. Innovative mindset and keen interest in newest thinking around transformation, the future of work, and technology disrupters. Experience of working in multi-disciplinary teams and fast-paced project environments and demonstrate personal resilience. Brings an awareness of Organisation design and Private Sector market trends and a passion and appetite to explore further and bring new thinking into everyday. Have an ability to manage senior stakeholders effectively and manage complex and diverse client scenarios, focusing on high quality and delivery through others even in high pressured, time critical situations. Possess excellent facilitation, communication and data analysis skills and have a natural ability to influence others. Have a track record in account development, business and relationship development and the ability to identify and act upon opportunities to build and develop Deloitte's practice footprint, including commercial and financial management of projects. Be acutely aware of risk management and managing risks associated with people, process, systems, change and commercials. Ability to analyse and translate strategy into the implications for an organisation's operating model and capability requirements. Experience designing work, roles and organisations for the future of functions - from customer-facing 'front office' to enabling and responsive 'back office'. Proven skills in the design of roles, teams and overall organisational structures. Knowledge of effectively implementing end-to-end organisational transformation - connecting data driven design into new business reality. Ability to develop insights using structured approaches to analysis. Experience facilitating engaging and impactful workshops. Ability to explore options in a structured way, deploying techniques such as design thinking, systems thinking and service design. Connect to your business - Technology and Transformation Distinctive thinking, deep expertise, innovation and collaborative working. That's what connects us. That's what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters. Human Capital People are what powers enterprise. That's why we need to focus on the human experience in an ever-changing, digital world. We help clients utilise technology to support their workforce, organisation, and HR Transformations. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g click apply for full job details
Oct 31, 2025
Full time
Basic information Location Bristol, Edinburgh, Glasgow, London, Manchester Business Line Job Type Permanent / FTC Date published 06-Mar-2025 18190 Connect to your Industry Join the world's leading people transformation business and help us build adaptable, connected, modern, digital businesses of the future with our clients. We believe that placing people at the heart of transformation is critical to helping organisations achieve their ambitions in a way that is sustainable. We are passionate about partnering with clients to accelerate agile ways of working, deliver truly digital experiences to customers and employees and build their transformation muscle so they have the culture, capability and confidence to navigate the future of work. Our vision is to support our clients with their largest, most complex and challenging transformation programmes. As a team we: Architect human-centred programmes that truly activate transformation and deliver business outcomes at pace. Re-imagine how organisations, teams and ecosystems collaborate in response to the shifting role of humans at work. Deliver data-driven insight to enable productive, engaged and high-performing workforces. Help business leaders be authentic, accountable, visible Transformation Leaders. Design future services in a way that embeds a deep understanding of users and how to drive behaviour change. We pride ourselves in our experience and expertise in our two capabilities - Future Organisation and Transformation Activation - as well as our ability to bring together these disciplines to deliver great, innovative and lasting outcomes for our clients. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte? It'show we approach the thousands of decisions we make everyday. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, whereverwe arein the world, welead the way,serve with integrity, take care of each other ,fosterinclusion, andcollaborate for measurable impact. These five shared values lead every decision wemake and action we take, guiding us to deliver impact how and where it mattersmost . Connect to your opportunity The Future Organisation team works with clients to design organisations and workforces that are fit for the future. We build adaptable, connected, modern digital businesses supported by data driven insight and workforce analytics. All of our teams within OWT are also part of wider industry communities.We believe that industry communities help our people build strong networks across our firm and also contextualise our OWT capabilities within specific trends and market dynamics relevant to different industries.This opportunity is for a role in Private Sector. As an Associate Director in the team, you will work closely with the Directors and Partners to play a key role in making a difference by really influencing and shaping the strategic development of the team. You will also have the commercial experience necessary to build and develop significant new business opportunities for the Firm focused on the development of senior client relationships within Human Capital. In doing so, you will build a level of eminence in the marketplace that gives you the platform to support the Firm's growth ambitions over the long-term as well as building high-performance teams around you to support these growth plans. To be successful in this role, you will be a subject matter expert leading multiple, high-profile projects and bids, whilst developing innovative thought leadership. You will have the opportunity to learn from the best in the business and also help recruit the best people. The technical nature of your Organisation and Work design experience is expected to include: Lead Technology & Transformation projects, focusing on organisation design. The role will focus on transforming some of the world's largest organisations in Private sector. Help clients solve complex issues by performing analysis, providing recommendations and utilising a combination of experience, industry knowledge, tools and technology. Leading several multi-disciplinary work streams of Consultants, Senior Consultants and Managers to deliver against client objectives. Planning, scoping and shaping elements of FO projects and programmes. Experience in managing end-to-end project lifecycle and risk management and demonstrates strong commercial and financial acumen. Having a broader perspective of potential issues encountered when managing diverse teams and the strategies to overcome them, having a clear understanding of the firm's commitment to creating a more inclusive culture. Work with a range of stakeholders both internally within Deloitte and in client organisations, as a subject matter expert on Organisation and Work design. People management experience, including managing high-performing teams; coaching and mentoring; supporting development of junior team members. Providing insight, innovation and thought leadership to clients on the latest thinking relating to Human Capital / Future Organisation trends. Contribute to internal practice development by participating in proposition, methodology and point of view development activities and supporting knowledge capture and sharing. Support business development by contributing to new business proposals and taking roles in industry and account teams. Actively contribute to the growth of the business by identifying and delivering sales opportunities. Connect to your skills and professional experience Overall, your experience should include contribution to large scale organisation transformation programmes, ideally using traditional and/or agile methodologies with a "digital product and technology enabled" focus. Experience of working on projects ideally in a consulting organisation, or in an internal consultant role. Experience and knowledge of working in/with Private Sector. Innovative mindset and keen interest in newest thinking around transformation, the future of work, and technology disrupters. Experience of working in multi-disciplinary teams and fast-paced project environments and demonstrate personal resilience. Brings an awareness of Organisation design and Private Sector market trends and a passion and appetite to explore further and bring new thinking into everyday. Have an ability to manage senior stakeholders effectively and manage complex and diverse client scenarios, focusing on high quality and delivery through others even in high pressured, time critical situations. Possess excellent facilitation, communication and data analysis skills and have a natural ability to influence others. Have a track record in account development, business and relationship development and the ability to identify and act upon opportunities to build and develop Deloitte's practice footprint, including commercial and financial management of projects. Be acutely aware of risk management and managing risks associated with people, process, systems, change and commercials. Ability to analyse and translate strategy into the implications for an organisation's operating model and capability requirements. Experience designing work, roles and organisations for the future of functions - from customer-facing 'front office' to enabling and responsive 'back office'. Proven skills in the design of roles, teams and overall organisational structures. Knowledge of effectively implementing end-to-end organisational transformation - connecting data driven design into new business reality. Ability to develop insights using structured approaches to analysis. Experience facilitating engaging and impactful workshops. Ability to explore options in a structured way, deploying techniques such as design thinking, systems thinking and service design. Connect to your business - Technology and Transformation Distinctive thinking, deep expertise, innovation and collaborative working. That's what connects us. That's what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters. Human Capital People are what powers enterprise. That's why we need to focus on the human experience in an ever-changing, digital world. We help clients utilise technology to support their workforce, organisation, and HR Transformations. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g click apply for full job details
About Us We are a mission-driven accessibility start-up dedicated to transforming how neurodivergent individuals navigate their educational and professional journeys. Since launching our first product, Present Pal, back in 2018, Estendio has empowered students across over 150 universities in the UK and US to excel in their presentations and communication skills. Building on this success, we recently launched our second product, Tailo, an AI-powered reading platform designed to create a tailored reading experience for every mind. Our mission is to become the world's leading accessibility company, and we're entering an exciting stage of rapid growth as we scale over the next year. About the Role We're seeking a Business Systems Engineer to design, integrate, and scale the internal systems that support our go-to-market and operational teams. This role focuses on back-office technology, data flow, and automation-connecting tools such as our CRM, customer portals, and analytics platforms to ensure smooth and reliable operations as we grow. Our internal ecosystem is built primarily on the AWS platform. You'll use services such as Lambda, API Gateway, S3, CloudFront, Route 53, SES, and RDS (MySQL/PostgreSQL) alongside SaaS integrations to build scalable, secure, and maintainable systems. Cloudflare is also used for DNS, email routing, CDN, and domain management. You'll sit within the Engineering organisation, collaborating closely with Marketing, Sales, and Operations to translate business needs into sustainable, secure, and automated systems that support GTM and operational workflows. Responsibilities Integrations & Automation Design, implement, and maintain integrations across CRM, license portals, analytics platforms, and other internal systems. Automate workflows to reduce manual effort and improve data consistency across tools. Build and manage serverless automations and APIs using AWS Lambda, API Gateway, and Step Functions. Use infrastructure as code (Terraform or CloudFormation) for consistent provisioning and deployment. Marketing & Sales Support Collaborate with marketing to set up and optimise landing pages, UTM tracking, lead capture flows, and attribution dashboards. Ensure CRM and marketing tools (e.g., HubSpot, Salesforce) are well-integrated and deliver accurate data. Support analytics pipelines and attribution tracking, including server-side tagging. Manage CDN and caching configurations through CloudFront and Cloudflare for performance and reliability. Operational Infrastructure Maintain and enhance customer and partner portals hosted on AWS (S3, CloudFront, or container-based setups). Manage domains, DNS, and routing via Route 53 and Cloudflare. Configure and maintain email routing through SES and Cloudflare, including SPF, DKIM, and DMARC. Support authentication, access management, and secure connectivity between systems. Data & Reporting Develop and maintain dashboards and reports for marketing, sales, and operational KPIs. Work with BI tools such as Looker, Metabase, or QuickSight for reporting and analysis. Design and maintain data flows between CRMs, analytics tools, and internal databases. Manage RDS (MySQL/PostgreSQL) instances for data storage, performance, and reporting. Ensure data integrity and consistency across systems and pipelines. About You You have a strong foundation in engineering principles and technical skills with a zest for problem-solving and the ability to develop solutions. This is a new role, reporting to our VP of Engineering, taking on projects and responsibility for our internal systems. Great opportunity to shape the internal IT function. You'll thrive in a startup environment where pace, learning and adaptability are part of the culture - and you're excited to work alongside a close-knit, mission-driven team. Essential Solid understanding of web technologies (HTML, CSS, JavaScript, PHP, TypeScript) and CMS/landing page platforms. Experience building and maintaining integrations using APIs and webhooks. Familiarity with CRM platforms such as HubSpot or Salesforce. Working knowledge of AWS services including Lambda, API Gateway, S3, CloudFront, Route 53, SES, and RDS (MySQL/PostgreSQL). Experience managing Cloudflare DNS, CDN, and email routing. Strong SQL skills and practical experience with MySQL and PostgreSQL. Experience with BI tools such as Looker, Metabase, or QuickSight. Understanding of analytics, tracking, and marketing attribution. Ability to collaborate across technical and business teams to deliver reliable solutions. Desirable Experience with low/no-code integration tools such as Zapier, Make, or Workato. Familiarity with ETL pipelines or data orchestration tools. Familiarity with Amplitude Analytics, Google Tag Manager Experience with Terraform, CloudFormation, or other IaC tools. Exposure to authentication and SSO systems (Cognito, SAML, or OIDC). Experience with AI or LLM-based automation (e.g., integrating GPT or similar models into internal workflows). Background in SaaS or B2B environments. What We Offer Flexibility: Working remotely with occasional meetings and Quarterly company get togethers Impact: An opportunity to build out the internal IT function as we grow and scale Collaboration: Work closely with a small, passionate team that values innovation and collaboration Why Join Us? 9-day fortnight (every second Friday off) 33 days holiday (including public holidays) Remote-first with Quarterly Company Meet-Ups Wellbeing cashback plan and assistive tech support £150 home working setup budget Make a real impact - building inclusive tech for every mind Location Remote (Based in the UK) Please Note: You must be based in the UK and have the right to work in the UK Our Hiring Process We're committed to creating an inclusive and supportive recruitment process. Diversity, equity, and inclusion are at the heart of who we are and what we do. If you need any adjustments at any stage, just let us know. Stage 1: Informal Chat - An initial call to get to know each other and explore fit. (20-30 Minutes) Stage 2: Technical Skills & Culture Interview - A deeper dive into your experience, skills & values during an interview with the Hiring Manager and CTO (1 Hour) Stage 3: Team Meet - A final stage - An informal chat with senior operational team members to get a feel for collaboration, values alignment, and ways of working (45-60 mins) We believe interviews are a two-way process, and finding a great fit for you and our team-ask us anything you like. Sounds like you? We'd love to hear from you.
Oct 31, 2025
Full time
About Us We are a mission-driven accessibility start-up dedicated to transforming how neurodivergent individuals navigate their educational and professional journeys. Since launching our first product, Present Pal, back in 2018, Estendio has empowered students across over 150 universities in the UK and US to excel in their presentations and communication skills. Building on this success, we recently launched our second product, Tailo, an AI-powered reading platform designed to create a tailored reading experience for every mind. Our mission is to become the world's leading accessibility company, and we're entering an exciting stage of rapid growth as we scale over the next year. About the Role We're seeking a Business Systems Engineer to design, integrate, and scale the internal systems that support our go-to-market and operational teams. This role focuses on back-office technology, data flow, and automation-connecting tools such as our CRM, customer portals, and analytics platforms to ensure smooth and reliable operations as we grow. Our internal ecosystem is built primarily on the AWS platform. You'll use services such as Lambda, API Gateway, S3, CloudFront, Route 53, SES, and RDS (MySQL/PostgreSQL) alongside SaaS integrations to build scalable, secure, and maintainable systems. Cloudflare is also used for DNS, email routing, CDN, and domain management. You'll sit within the Engineering organisation, collaborating closely with Marketing, Sales, and Operations to translate business needs into sustainable, secure, and automated systems that support GTM and operational workflows. Responsibilities Integrations & Automation Design, implement, and maintain integrations across CRM, license portals, analytics platforms, and other internal systems. Automate workflows to reduce manual effort and improve data consistency across tools. Build and manage serverless automations and APIs using AWS Lambda, API Gateway, and Step Functions. Use infrastructure as code (Terraform or CloudFormation) for consistent provisioning and deployment. Marketing & Sales Support Collaborate with marketing to set up and optimise landing pages, UTM tracking, lead capture flows, and attribution dashboards. Ensure CRM and marketing tools (e.g., HubSpot, Salesforce) are well-integrated and deliver accurate data. Support analytics pipelines and attribution tracking, including server-side tagging. Manage CDN and caching configurations through CloudFront and Cloudflare for performance and reliability. Operational Infrastructure Maintain and enhance customer and partner portals hosted on AWS (S3, CloudFront, or container-based setups). Manage domains, DNS, and routing via Route 53 and Cloudflare. Configure and maintain email routing through SES and Cloudflare, including SPF, DKIM, and DMARC. Support authentication, access management, and secure connectivity between systems. Data & Reporting Develop and maintain dashboards and reports for marketing, sales, and operational KPIs. Work with BI tools such as Looker, Metabase, or QuickSight for reporting and analysis. Design and maintain data flows between CRMs, analytics tools, and internal databases. Manage RDS (MySQL/PostgreSQL) instances for data storage, performance, and reporting. Ensure data integrity and consistency across systems and pipelines. About You You have a strong foundation in engineering principles and technical skills with a zest for problem-solving and the ability to develop solutions. This is a new role, reporting to our VP of Engineering, taking on projects and responsibility for our internal systems. Great opportunity to shape the internal IT function. You'll thrive in a startup environment where pace, learning and adaptability are part of the culture - and you're excited to work alongside a close-knit, mission-driven team. Essential Solid understanding of web technologies (HTML, CSS, JavaScript, PHP, TypeScript) and CMS/landing page platforms. Experience building and maintaining integrations using APIs and webhooks. Familiarity with CRM platforms such as HubSpot or Salesforce. Working knowledge of AWS services including Lambda, API Gateway, S3, CloudFront, Route 53, SES, and RDS (MySQL/PostgreSQL). Experience managing Cloudflare DNS, CDN, and email routing. Strong SQL skills and practical experience with MySQL and PostgreSQL. Experience with BI tools such as Looker, Metabase, or QuickSight. Understanding of analytics, tracking, and marketing attribution. Ability to collaborate across technical and business teams to deliver reliable solutions. Desirable Experience with low/no-code integration tools such as Zapier, Make, or Workato. Familiarity with ETL pipelines or data orchestration tools. Familiarity with Amplitude Analytics, Google Tag Manager Experience with Terraform, CloudFormation, or other IaC tools. Exposure to authentication and SSO systems (Cognito, SAML, or OIDC). Experience with AI or LLM-based automation (e.g., integrating GPT or similar models into internal workflows). Background in SaaS or B2B environments. What We Offer Flexibility: Working remotely with occasional meetings and Quarterly company get togethers Impact: An opportunity to build out the internal IT function as we grow and scale Collaboration: Work closely with a small, passionate team that values innovation and collaboration Why Join Us? 9-day fortnight (every second Friday off) 33 days holiday (including public holidays) Remote-first with Quarterly Company Meet-Ups Wellbeing cashback plan and assistive tech support £150 home working setup budget Make a real impact - building inclusive tech for every mind Location Remote (Based in the UK) Please Note: You must be based in the UK and have the right to work in the UK Our Hiring Process We're committed to creating an inclusive and supportive recruitment process. Diversity, equity, and inclusion are at the heart of who we are and what we do. If you need any adjustments at any stage, just let us know. Stage 1: Informal Chat - An initial call to get to know each other and explore fit. (20-30 Minutes) Stage 2: Technical Skills & Culture Interview - A deeper dive into your experience, skills & values during an interview with the Hiring Manager and CTO (1 Hour) Stage 3: Team Meet - A final stage - An informal chat with senior operational team members to get a feel for collaboration, values alignment, and ways of working (45-60 mins) We believe interviews are a two-way process, and finding a great fit for you and our team-ask us anything you like. Sounds like you? We'd love to hear from you.
Senior Customer Success Manager Curvestone exists to transform how high-stakes, regulated industries work. Finance, insurance, and law firms shouldn't be slowed down by outdated, manual processes - they deserve modern, intelligent systems that let them move faster and serve clients better. That's why we're building at the forefront of applied AI: automation that is secure, regulator-ready, and proven to handle the critical workflows others can't. Our mission is to become the platform of choice for automating the workflows that run regulated businesses. By turning clunky, manual reviews into smart, scalable processes, we help firms unlock efficiency, resilience, and confidence in how they operate. This is a real-world application of the way in which AI can transform the way professional services work. Opportunity We are hiring a Senior Customer Success Manager to own strategic enterprise accounts and help shape the future of Customer Success at Curvestone. You will work closely with our Head of Customer Success to deliver measurable ROI for clients and ensure that Curvestone AI becomes deeply embedded in their critical workflows. This is a hands on, high impact role where you will both manage senior client relationships and contribute to building the playbooks, processes, and scalable programmes that will underpin our growth. Why should you choose Curvestone for the next stage in your career? Work with a transformational AI product that's reshaping how regulated industries operate. Tackle a huge market in finance, insurance, and law - with demand for change accelerating fast. Backed by recent funding and early customer wins, we're now building out our go to market function - the perfect moment to join and make your mark. Step in as the first CSM hire and play a defining role in how the function scales up Be part of a tight, ambitious team culture where you'll learn fast, make an impact, and celebrate wins. We offer a competitive package, including base salary, commission, and equity. What You'll Do Lead customer onboarding, ensuring smooth implementation and fast time to value Partner with clients to understand their use cases and processes, map success outcomes, and embed Curvestone AI into their operations Own and grow a portfolio of enterprise accounts (six figure ACVs), ensuring adoption, retention, and expansion Build trusted relationships with senior stakeholders (e.g. Heads of Compliance, General Counsel, CIOs) Run regular success reviews, QBRs, and executive check ins Collaborate cross functionally with Solution Engineering, Product, and GTM teams to deliver a seamless customer journey Collaborate with Sales on renewals and upsells, ensuring commercial outcomes Design and implement CS processes, playbooks, and scalable enablement resources Capture and prioritise customer feedback for Product and Engineering Act as a senior member of the CS team, supporting and mentoring junior colleagues About you 4+ years of proven Customer Success experience in Enterprise SaaS (B2B), ideally managing six figure ACV accounts Proven track record of driving renewals and leading upsell/expansion opportunities, not just supporting them Experience managing a portfolio of enterprise accounts, with measurable success in adoption, retention, and growth Strong client facing skills, with the ability to build trusted relationships at senior levels (e.g. Heads of Compliance, General Counsel, CIOs) Comfortable navigating technical workflows and product integrations at a high level Analytical mindset, able to work with customer health metrics, usage dashboards, and CRM tools to track and improve outcomes Comfortable working in a fast paced startup environment, thriving with autonomy and ambiguity Desirable Experience in regulated industries (legal, compliance, finance, insurance) Experience with or strong interest in AI / GenAI products or data driven platforms Familiarity with usage based SaaS pricing models Experience mentoring junior CS team members Background as an early CS hire or helping to build out a CS function What Success Looks Like (First 90 Days) Build strong relationships with your initial portfolio of enterprise customers Lead successful onboarding for at least one new account, ensuring fast time to value Deliver a QBR and success review that clearly demonstrates ROI and drives expansion opportunities Partner with the Head of CS to refine and document the first set of Curvestone CS playbooks Provide actionable client insights that directly influence the product roadmap Our client ICP: Curvestone serves regulated, document heavy industries where compliance is business critical. Typical clients are in financial services (mortgage networks, lenders, wealth managers), insurance, and law firms. We engage with mid to large sized firms that need to scale compliance and oversight without scaling headcount. The buyers we target include: Compliance & Risk Leaders - seeking consistency, audit readiness, and Consumer Duty assurance. COOs / Operations Leaders - focused on efficiency, cost savings, and process automation. Technology / Transformation Leaders - looking for extendable platforms that integrate with existing systems. Interview process: Step 1: Intro Call - A short screening conversation focused on background, motivation, and overall fit Step 2: Hiring Manager interview - A more detailed discussion on skills, mindset, and alignment with the CSM role at Curvestone. Step 3: Technical interview with Head of Customer Success Step 4: Final Conversation - A closing stage with a senior leader or team member, ensuring alignment on values, expectations, and mutual fit
Oct 30, 2025
Full time
Senior Customer Success Manager Curvestone exists to transform how high-stakes, regulated industries work. Finance, insurance, and law firms shouldn't be slowed down by outdated, manual processes - they deserve modern, intelligent systems that let them move faster and serve clients better. That's why we're building at the forefront of applied AI: automation that is secure, regulator-ready, and proven to handle the critical workflows others can't. Our mission is to become the platform of choice for automating the workflows that run regulated businesses. By turning clunky, manual reviews into smart, scalable processes, we help firms unlock efficiency, resilience, and confidence in how they operate. This is a real-world application of the way in which AI can transform the way professional services work. Opportunity We are hiring a Senior Customer Success Manager to own strategic enterprise accounts and help shape the future of Customer Success at Curvestone. You will work closely with our Head of Customer Success to deliver measurable ROI for clients and ensure that Curvestone AI becomes deeply embedded in their critical workflows. This is a hands on, high impact role where you will both manage senior client relationships and contribute to building the playbooks, processes, and scalable programmes that will underpin our growth. Why should you choose Curvestone for the next stage in your career? Work with a transformational AI product that's reshaping how regulated industries operate. Tackle a huge market in finance, insurance, and law - with demand for change accelerating fast. Backed by recent funding and early customer wins, we're now building out our go to market function - the perfect moment to join and make your mark. Step in as the first CSM hire and play a defining role in how the function scales up Be part of a tight, ambitious team culture where you'll learn fast, make an impact, and celebrate wins. We offer a competitive package, including base salary, commission, and equity. What You'll Do Lead customer onboarding, ensuring smooth implementation and fast time to value Partner with clients to understand their use cases and processes, map success outcomes, and embed Curvestone AI into their operations Own and grow a portfolio of enterprise accounts (six figure ACVs), ensuring adoption, retention, and expansion Build trusted relationships with senior stakeholders (e.g. Heads of Compliance, General Counsel, CIOs) Run regular success reviews, QBRs, and executive check ins Collaborate cross functionally with Solution Engineering, Product, and GTM teams to deliver a seamless customer journey Collaborate with Sales on renewals and upsells, ensuring commercial outcomes Design and implement CS processes, playbooks, and scalable enablement resources Capture and prioritise customer feedback for Product and Engineering Act as a senior member of the CS team, supporting and mentoring junior colleagues About you 4+ years of proven Customer Success experience in Enterprise SaaS (B2B), ideally managing six figure ACV accounts Proven track record of driving renewals and leading upsell/expansion opportunities, not just supporting them Experience managing a portfolio of enterprise accounts, with measurable success in adoption, retention, and growth Strong client facing skills, with the ability to build trusted relationships at senior levels (e.g. Heads of Compliance, General Counsel, CIOs) Comfortable navigating technical workflows and product integrations at a high level Analytical mindset, able to work with customer health metrics, usage dashboards, and CRM tools to track and improve outcomes Comfortable working in a fast paced startup environment, thriving with autonomy and ambiguity Desirable Experience in regulated industries (legal, compliance, finance, insurance) Experience with or strong interest in AI / GenAI products or data driven platforms Familiarity with usage based SaaS pricing models Experience mentoring junior CS team members Background as an early CS hire or helping to build out a CS function What Success Looks Like (First 90 Days) Build strong relationships with your initial portfolio of enterprise customers Lead successful onboarding for at least one new account, ensuring fast time to value Deliver a QBR and success review that clearly demonstrates ROI and drives expansion opportunities Partner with the Head of CS to refine and document the first set of Curvestone CS playbooks Provide actionable client insights that directly influence the product roadmap Our client ICP: Curvestone serves regulated, document heavy industries where compliance is business critical. Typical clients are in financial services (mortgage networks, lenders, wealth managers), insurance, and law firms. We engage with mid to large sized firms that need to scale compliance and oversight without scaling headcount. The buyers we target include: Compliance & Risk Leaders - seeking consistency, audit readiness, and Consumer Duty assurance. COOs / Operations Leaders - focused on efficiency, cost savings, and process automation. Technology / Transformation Leaders - looking for extendable platforms that integrate with existing systems. Interview process: Step 1: Intro Call - A short screening conversation focused on background, motivation, and overall fit Step 2: Hiring Manager interview - A more detailed discussion on skills, mindset, and alignment with the CSM role at Curvestone. Step 3: Technical interview with Head of Customer Success Step 4: Final Conversation - A closing stage with a senior leader or team member, ensuring alignment on values, expectations, and mutual fit
Overview Company Overview: Panopto is a leader in visual and audio-based learning. We empower learners with interactive video and focus on understanding user goals to deliver meaningful solutions. Backed by a leading private equity firm, we are a team of approximately 200 professionals focused on high-impact work. About This Opportunity: We are always on the lookout for exceptional talent to join our team. While there may not be an immediate opening for this role, we proactively build a pool of qualified professionals for upcoming opportunities. We invite passionate, results-driven individuals for Senior Strategic Account Manager, Corporate opportunities. If this sounds like you, we'd love to hear from you. Role Summary Grow your career as a Senior Strategic Account Manager, Corporate at Panopto. You will establish and expand enduring partnerships with our most strategic commercial and enterprise clients, focusing on customers leveraging Panopto's Learning Management System (LMS) and/or Video Content Management System (VCMS). You will serve as a trusted advisor to executive leadership, understanding institutional priorities, challenges, and long-term objectives. Your core purpose is to architect and execute strategic engagement plans that maximize value for customers and drive sustainable revenue growth for Panopto. This role requires a proactive, results-oriented leader with a track record of exceeding expectations and fostering cross-functional collaboration. If you thrive in a fast-paced environment and enjoy creating value for customers, this role may be your opportunity to grow. You will work with a dynamic team, develop your skills, and contribute to a culture that values innovation and customer success. Work You'll Do Strategic Account Management: Develop and execute comprehensive strategic account plans for assigned clients to achieve client goals and drive revenue growth. Relationship Building: Build and maintain long-term relationships with key executive stakeholders (e.g., CTO, CIO) and other executives, IT leaders, and operational staff within client organizations. Organizational Alignment & Value Realization: Understand clients' strategies, challenges, and priorities and position Panopto's LMS/VCMS as enablers of operational and financial objectives. Revenue Acceleration & Growth: Identify and lead high-impact opportunities for upsell and cross-sell, negotiating complex, high-value contracts and exceeding revenue targets. Cross-Functional Collaboration: Collaborate with internal teams, including Executive Leadership, Product Development, Marketing, Sales, and Customer Success to ensure excellent customer experiences and successful strategic initiatives. Performance Monitoring & Reporting: Track account performance metrics and provide regular reports and insights to clients and internal management, identifying areas for improvement. Complex Problem Solving & Advocacy: Serve as the escalation point for complex customer challenges, resolving issues swiftly and advocating for client needs. Thought Leadership & Market Intelligence: Stay informed on industry trends, policy shifts, competitive dynamics, and technology within LMS/VCMS to guide customer strategies and inform product roadmap. Enterprise-Level Negotiations: Lead and close complex renewal and expansion negotiations with strong presentation and negotiation skills. Mentorship: Provide guidance to less experienced team members and foster a culture of excellence in strategic account management. Qualifications Bachelor's degree in Business Administration, Marketing, Sales, SaaS or related field; MBA or Master's preferred. Minimum of 7 years of progressive experience in strategic account management or enterprise sales, with a track record of securing and expanding multi-million dollar accounts. Hands-on experience influencing executive stakeholders using LMS/VCMS solutions. Exceptional executive presence and communication, negotiation, and presentation skills, with the ability to explain complex technical and business concepts to C-suite audiences. Strong strategic thinking, financial acumen, and analytical abilities to develop and execute account plans that drive significant outcomes. Proficiency with advanced CRM (e.g., Salesforce Enterprise) and Customer Success platforms, including forecasting and strategic planning tools. Understand operational, financial, and policy dynamics in large organizations; results-driven, entrepreneurial mindset; ability to thrive in fast-paced, collaborative environments. Preferred Qualifications Experience in an LMS or VCMS provider environment. Proven success navigating complex procurement processes in commercial and enterprise settings. Compensation & Benefits $110,000 - $120,000 per year. This position is eligible for commission, with total on-target earnings of up to $200,000 as part of the compensation package. Base pay may vary by knowledge, skills, experience, and location. The Total Rewards package includes competitive base pay and benefits such as health insurance, retirement plans, and time-off programs. Panopto is remote-first with global offices. Panopto is an Equal Opportunity Employer. We value diversity and are committed to providing reasonable accommodations for applicants with disabilities. If accommodation is needed, please contact the People Experience team for assistance. Panopto uses AI tools in recruitment to assist with resumes and assessment results, but final hiring decisions are made by humans. You have the right to request a manual review of your application if you have concerns about AI usage. Data collected during the process will be retained only as long as necessary to fulfill the hiring purpose and then deleted. Vendor tools may include skill assessments or resume analysis. Panopto is dedicated to a fair and equitable hiring process for all candidates. The Team You will be an integral part of a dynamic, high-performing team, reporting to the Director of Account Management. We operate with a customer-obsessed mindset and partner with Customer Experience and executive leadership to ensure our clients succeed and thrive with Panopto. Our people and culture: Panopto's mission is to lead in visual and audio-based learning. We cultivate a diverse, fair, and inclusive culture that empowers every team member to contribute their unique perspective and to challenge ideas (not people). This collaborative spirit drives continuous improvement and innovation. Our purpose: Since 2007, Panopto has been a pioneer in video capture, management, and inside-video-search technology. We serve over 1,600 companies and universities worldwide and offer a remote-first work environment with offices globally. EEO & Remote Work: Panopto is an Equal Opportunity Employer. We do not discriminate in hiring and provide accommodations as needed. Remote-work eligibility varies by role and location. This position supports a remote-first approach.
Oct 30, 2025
Full time
Overview Company Overview: Panopto is a leader in visual and audio-based learning. We empower learners with interactive video and focus on understanding user goals to deliver meaningful solutions. Backed by a leading private equity firm, we are a team of approximately 200 professionals focused on high-impact work. About This Opportunity: We are always on the lookout for exceptional talent to join our team. While there may not be an immediate opening for this role, we proactively build a pool of qualified professionals for upcoming opportunities. We invite passionate, results-driven individuals for Senior Strategic Account Manager, Corporate opportunities. If this sounds like you, we'd love to hear from you. Role Summary Grow your career as a Senior Strategic Account Manager, Corporate at Panopto. You will establish and expand enduring partnerships with our most strategic commercial and enterprise clients, focusing on customers leveraging Panopto's Learning Management System (LMS) and/or Video Content Management System (VCMS). You will serve as a trusted advisor to executive leadership, understanding institutional priorities, challenges, and long-term objectives. Your core purpose is to architect and execute strategic engagement plans that maximize value for customers and drive sustainable revenue growth for Panopto. This role requires a proactive, results-oriented leader with a track record of exceeding expectations and fostering cross-functional collaboration. If you thrive in a fast-paced environment and enjoy creating value for customers, this role may be your opportunity to grow. You will work with a dynamic team, develop your skills, and contribute to a culture that values innovation and customer success. Work You'll Do Strategic Account Management: Develop and execute comprehensive strategic account plans for assigned clients to achieve client goals and drive revenue growth. Relationship Building: Build and maintain long-term relationships with key executive stakeholders (e.g., CTO, CIO) and other executives, IT leaders, and operational staff within client organizations. Organizational Alignment & Value Realization: Understand clients' strategies, challenges, and priorities and position Panopto's LMS/VCMS as enablers of operational and financial objectives. Revenue Acceleration & Growth: Identify and lead high-impact opportunities for upsell and cross-sell, negotiating complex, high-value contracts and exceeding revenue targets. Cross-Functional Collaboration: Collaborate with internal teams, including Executive Leadership, Product Development, Marketing, Sales, and Customer Success to ensure excellent customer experiences and successful strategic initiatives. Performance Monitoring & Reporting: Track account performance metrics and provide regular reports and insights to clients and internal management, identifying areas for improvement. Complex Problem Solving & Advocacy: Serve as the escalation point for complex customer challenges, resolving issues swiftly and advocating for client needs. Thought Leadership & Market Intelligence: Stay informed on industry trends, policy shifts, competitive dynamics, and technology within LMS/VCMS to guide customer strategies and inform product roadmap. Enterprise-Level Negotiations: Lead and close complex renewal and expansion negotiations with strong presentation and negotiation skills. Mentorship: Provide guidance to less experienced team members and foster a culture of excellence in strategic account management. Qualifications Bachelor's degree in Business Administration, Marketing, Sales, SaaS or related field; MBA or Master's preferred. Minimum of 7 years of progressive experience in strategic account management or enterprise sales, with a track record of securing and expanding multi-million dollar accounts. Hands-on experience influencing executive stakeholders using LMS/VCMS solutions. Exceptional executive presence and communication, negotiation, and presentation skills, with the ability to explain complex technical and business concepts to C-suite audiences. Strong strategic thinking, financial acumen, and analytical abilities to develop and execute account plans that drive significant outcomes. Proficiency with advanced CRM (e.g., Salesforce Enterprise) and Customer Success platforms, including forecasting and strategic planning tools. Understand operational, financial, and policy dynamics in large organizations; results-driven, entrepreneurial mindset; ability to thrive in fast-paced, collaborative environments. Preferred Qualifications Experience in an LMS or VCMS provider environment. Proven success navigating complex procurement processes in commercial and enterprise settings. Compensation & Benefits $110,000 - $120,000 per year. This position is eligible for commission, with total on-target earnings of up to $200,000 as part of the compensation package. Base pay may vary by knowledge, skills, experience, and location. The Total Rewards package includes competitive base pay and benefits such as health insurance, retirement plans, and time-off programs. Panopto is remote-first with global offices. Panopto is an Equal Opportunity Employer. We value diversity and are committed to providing reasonable accommodations for applicants with disabilities. If accommodation is needed, please contact the People Experience team for assistance. Panopto uses AI tools in recruitment to assist with resumes and assessment results, but final hiring decisions are made by humans. You have the right to request a manual review of your application if you have concerns about AI usage. Data collected during the process will be retained only as long as necessary to fulfill the hiring purpose and then deleted. Vendor tools may include skill assessments or resume analysis. Panopto is dedicated to a fair and equitable hiring process for all candidates. The Team You will be an integral part of a dynamic, high-performing team, reporting to the Director of Account Management. We operate with a customer-obsessed mindset and partner with Customer Experience and executive leadership to ensure our clients succeed and thrive with Panopto. Our people and culture: Panopto's mission is to lead in visual and audio-based learning. We cultivate a diverse, fair, and inclusive culture that empowers every team member to contribute their unique perspective and to challenge ideas (not people). This collaborative spirit drives continuous improvement and innovation. Our purpose: Since 2007, Panopto has been a pioneer in video capture, management, and inside-video-search technology. We serve over 1,600 companies and universities worldwide and offer a remote-first work environment with offices globally. EEO & Remote Work: Panopto is an Equal Opportunity Employer. We do not discriminate in hiring and provide accommodations as needed. Remote-work eligibility varies by role and location. This position supports a remote-first approach.
Risk & Compliance Lead Department: InfoSec Employment Type: Full Time Location: London, UK Reporting To: Adam Grimshaw As our Risk & Compliance Lead, you will be at the forefront of building and scaling a best-in-class enterprise risk and compliance function for a forward-thinking SaaS company operating in the digital asset space. You'll own the design, implementation, and continuous improvement of a unified risk and compliance framework - balancing global regulatory expectations, operational resilience, and business agility. You will champion a risk-led, outcomes-focused approach that embeds transparency, accountability, and proactive governance across the business. Your work will empower Elliptic to grow confidently while maintaining trust with regulators, customers, and partners. By enabling teams to make informed, risk-aware decisions, you'll be instrumental in ensuring resilience and integrity sit at the core of everything we do. You'll collaborate closely with technical, commercial, and legal counterparts to ensure operational and regulatory risks are understood and mitigated. Your leadership will be central to maintaining Elliptic's trusted status as a secure, resilient, and responsible partner for financial institutions and technology providers navigating the digital asset ecosystem. Key Responsibilities Strategy and ownership Own Elliptic's Risk and Compliance strategy, frameworks, and annual plan Define risk appetite and tolerances with leadership; translate into KRIs and control objectives Enterprise risk management Maintain risk taxonomy, registers, and assessment cadence across business, product, data, third party, and operational risks Facilitate risk identification with domain owners, evaluate inherent/residual risk, and drive treatment plans Compliance framework (SaaS appropriate) Identify applicable obligations and industry standards for a SaaS provider and maintain a single control framework mapped to them Keep policies and standards current, actionable, and adopted across teams Control assurance and continuous improvement Plan and run a risk based assurance programme to test control design and effectiveness Manage issues, nonconformities, and lifecycle with clear ownership and due dates Operational resilience and incident governance Partner with Platform, SRE, and Security to validate backup, recovery, continuity, and disaster recovery capabilities Chair or contribute to post incident reviews to ensure learnings are captured and risks addressed Third party and product risk Set methodology and thresholds for vendor and product risk, partnering with Procurement, Legal, and Product to embed controls in lifecycle workflows Assurance and audits Coordinate external audits and certifications as needed; ensure our evidence strategy is efficient and reusable Provide executive reporting on risk posture, top risks, trends, and remediation progress Ways of working and culture Enable teams through guidance, training, and practical tooling; make compliance easy and transparent Directly lead the Risk and Compliance Analyst as a supporting role. Delegate analysis, evidence collation, routine testing, and first draft policy updates while retaining ownership of strategy, framework design, risk appetite, and executive reporting. Work closely with Engineering, Platform/SRE, Product, Legal, Procurement, Sales/CS, and Data. Skills, Knowledge & Expertise Proven ownership of an ERMF or equivalent risk programme in a SaaS or technology business Designing and operating a unified control framework mapped to multiple obligations or standards Knowledge of data protection and data governance practices relevant to SaaS Planning and executing risk based assurance and control testing, and managing CAPA to closure Partnering with engineering and product teams to embed quality and compliance controls into their operations Clear, concise written communication and executive risk reporting Strong stakeholder management across technical and non technical teams Experience with ISO 27001, SOC 2, or similar certifications, and familiarity with ISO 9001/22301/14001 as contributing inputs Exposure to model risk governance or validation practices Experience with evidence automation or compliance tooling Job Benefits Hybrid working and the option to work from almost anywhere for up to 90 days per year £500 Remote working budget to set up your home office space $1,000 Learning & Development budget to use on anything (agreed with your manager) that contributes to your growth and development Holidays: 25 days of annual leave + bank holidays An extra day for your birthday Enhanced parental leave: we provide eligible employees, regardless of gender or whether they become a parent by birth or adoption, 16 weeks fully-paid leave Private Health Insurance - we use Vitality!
Oct 30, 2025
Full time
Risk & Compliance Lead Department: InfoSec Employment Type: Full Time Location: London, UK Reporting To: Adam Grimshaw As our Risk & Compliance Lead, you will be at the forefront of building and scaling a best-in-class enterprise risk and compliance function for a forward-thinking SaaS company operating in the digital asset space. You'll own the design, implementation, and continuous improvement of a unified risk and compliance framework - balancing global regulatory expectations, operational resilience, and business agility. You will champion a risk-led, outcomes-focused approach that embeds transparency, accountability, and proactive governance across the business. Your work will empower Elliptic to grow confidently while maintaining trust with regulators, customers, and partners. By enabling teams to make informed, risk-aware decisions, you'll be instrumental in ensuring resilience and integrity sit at the core of everything we do. You'll collaborate closely with technical, commercial, and legal counterparts to ensure operational and regulatory risks are understood and mitigated. Your leadership will be central to maintaining Elliptic's trusted status as a secure, resilient, and responsible partner for financial institutions and technology providers navigating the digital asset ecosystem. Key Responsibilities Strategy and ownership Own Elliptic's Risk and Compliance strategy, frameworks, and annual plan Define risk appetite and tolerances with leadership; translate into KRIs and control objectives Enterprise risk management Maintain risk taxonomy, registers, and assessment cadence across business, product, data, third party, and operational risks Facilitate risk identification with domain owners, evaluate inherent/residual risk, and drive treatment plans Compliance framework (SaaS appropriate) Identify applicable obligations and industry standards for a SaaS provider and maintain a single control framework mapped to them Keep policies and standards current, actionable, and adopted across teams Control assurance and continuous improvement Plan and run a risk based assurance programme to test control design and effectiveness Manage issues, nonconformities, and lifecycle with clear ownership and due dates Operational resilience and incident governance Partner with Platform, SRE, and Security to validate backup, recovery, continuity, and disaster recovery capabilities Chair or contribute to post incident reviews to ensure learnings are captured and risks addressed Third party and product risk Set methodology and thresholds for vendor and product risk, partnering with Procurement, Legal, and Product to embed controls in lifecycle workflows Assurance and audits Coordinate external audits and certifications as needed; ensure our evidence strategy is efficient and reusable Provide executive reporting on risk posture, top risks, trends, and remediation progress Ways of working and culture Enable teams through guidance, training, and practical tooling; make compliance easy and transparent Directly lead the Risk and Compliance Analyst as a supporting role. Delegate analysis, evidence collation, routine testing, and first draft policy updates while retaining ownership of strategy, framework design, risk appetite, and executive reporting. Work closely with Engineering, Platform/SRE, Product, Legal, Procurement, Sales/CS, and Data. Skills, Knowledge & Expertise Proven ownership of an ERMF or equivalent risk programme in a SaaS or technology business Designing and operating a unified control framework mapped to multiple obligations or standards Knowledge of data protection and data governance practices relevant to SaaS Planning and executing risk based assurance and control testing, and managing CAPA to closure Partnering with engineering and product teams to embed quality and compliance controls into their operations Clear, concise written communication and executive risk reporting Strong stakeholder management across technical and non technical teams Experience with ISO 27001, SOC 2, or similar certifications, and familiarity with ISO 9001/22301/14001 as contributing inputs Exposure to model risk governance or validation practices Experience with evidence automation or compliance tooling Job Benefits Hybrid working and the option to work from almost anywhere for up to 90 days per year £500 Remote working budget to set up your home office space $1,000 Learning & Development budget to use on anything (agreed with your manager) that contributes to your growth and development Holidays: 25 days of annual leave + bank holidays An extra day for your birthday Enhanced parental leave: we provide eligible employees, regardless of gender or whether they become a parent by birth or adoption, 16 weeks fully-paid leave Private Health Insurance - we use Vitality!
About Us Zutec is a fast-growing technology company, providing cloud-based software for the construction property industry. Zutec' offers best of breed solutions for Document Management, Quality Management, Handover Management and Asset Management. Today we have digitised over 35 million building documents, 1.5m+ building units, powering £250bn in building assets across the UK and Ireland. Our user-friendly and secure cloud-based software and mobile solutions save asset owners, contractors, housebuilders and developers time and money while meeting compliance throughout the building lifecycle. We are a global company with offices in London & Dublin. It is an exciting time to join Zutec as we are progressively growing our team, providing opportunities for further career development and advancement for high achievers. The Role Reporting to the Head of Customer Operations, the Enterprise Software Customer Success Manager will be responsible for ensuring our most strategic enterprise customers achieve measurable value and long-term adoption of Zutec's solutions. This is a customer relationship and adoption-focused role - it is not a sales or commission carrying position. You will be the strategic partner for your accounts, spending meaningful face time with customers, building senior relationships, and helping them embed Zutec software into their core workflows. You will act as the internal bridge, working closely with Account Management, Product, Onboarding/Services, and Support teams to ensure customers are supported across their lifecycle. Specific duties include: Own the customer relationship post-onboarding, driving adoption, satisfaction, and long-term retention. Design adoption plans with customers, leveraging and adapting content from Marketing, Onboarding, and our Knowledge Base - and working with those teams to create new content where needed. Deliver high-level demos of Zutec's core solutions to illustrate adoption use cases during QBRs and customer sessions. Monitor usage and user journeys, identify risk signals, and take proactive action to address adoption challenges. Define, measure, and communicate customer ROI/value plans. Capture and analyse customer feedback (NPS, CSAT) and drive actions internally to improve the customer experience. Build strong stakeholder networks across customer organisations - from C-suite sponsors to project managers and day-to-day users. Lead and facilitate Quarterly Business Reviews (QBRs), ensuring cross-functional participation. Act as the customer voice internally, sharing feedback with Product and collaborating on roadmap alignment. Partner closely with Account Management to complement their commercial strategy - aligning on renewals, account health, and the customer relationship. Collaborate with Onboarding/Services to support smooth handovers and ensure configuration needs are captured. Work with Support to track escalations, identify trends, and ensure resolution aligns with customer expectations. What are we looking for? You're passionate about customer relationships and know how to embed software into complex organisations. You thrive on building trust, showing value, and being hands-on with customers. Must-Haves 5-7+ years' experience in Customer Success for B2B enterprise software. Strong enterprise software experience - able to competently demo core use cases to customers. Proven ability to design adoption plans and drive measurable customer value. Excellent stakeholder management: confident engaging with C-suite, operations leaders, and day-to-day end users. Strong commercial awareness - understands how Customer Success drives renewals, retention, and long-term account health. Analytical mindset: able to use data, adoption metrics, and ROI modelling to inform actions and tell the value story. Experience working in dynamic, scaling businesses - adaptable, flexible, and comfortable with change. Nice-to-Haves Knowledge of construction technology (ConTech), PropTech, or asset management platforms. Experience in regulatory or compliance-driven industries. Background in workflow-driven SaaS (e.g., project management, compliance, asset management). Familiarity with Jira and Microsoft Office (Excel/PowerPoint/Teams). Experience with Customer Success platforms and a strong plus if you have owned or led the selection/implementation of a CS platform Behaviours / Traits Customer-obsessed: you build strong, trust-based relationships and prioritise customer success above all else. Relationship builder: you invest face time with customers, understand their challenges, and create champions across the organisation. Proactive problem solver: you anticipate risks and act early to maintain healthy adoption and account stability. Credible communicator: you can represent Zutec externally with confidence and authority. Flexible and collaborative: you partner cross-functionally and adapt quickly to change. Success in this role will be measured by: Customer retention and churn outcomes User adoption and stickiness across accounts Overall account health and customer sentiment What we Offer? Opportunity to work across cutting-edge SaaS, mobile, and ML-driven technologies Collaborative, growth-focused environment with modern DevOps practices Competitive compensation and benefits Flexibility: hybrid/remote options depending on role Career development in quality engineering, DevOps, and ML Ops Zutec has a fantastic benefits package which is regularly reviewed and updated. Our benefits cover health and wellbeing, culture and career development. Some of our benefits include: Private healthcare Life Assurance Cycle to work scheme Enhanced Maternity/Paternity Leave Employee Assistance Programme Annual bonus opportunity Professional studies subscription Hybrid working Summer and winter company parties A very competitive holiday allowance Charity and volunteering days Access to mental health first aiders Company Pension scheme Why Zutec? Throughout Zutec, our people contribute a powerful blend of talent, knowledge and experience that is embodied within the solutions and services we offer. Our core corporate values can be summed up by the acronym DATA - we like to say we’re a 'DATA'-driven company. Different - We celebrate diversity. Being bold enough to question convention is crucial to finding better ways to operate. We build on the unique strengths and ideas of our people to create solutions. Agile - Technology never stands still, and neither do we. We are always on the lookout for new ways to do things and help our customers derive more value from their business and data to maintain a cutting edge. Transparent - We are clear and open in the way that we function and communicate. We advocate respect and transparency to get the best from our colleagues, clients and industry regulators. Better visibility empowers better insights and decisions. Achievement - We are passionate about outcomes and continual improvement. And we know these things matter to our people and our customers, so we focus on development. We help all our stakeholders gain tangible, measurable benefits that contribute towards quality and growth. At Zutec, our commitment to diversity and inclusion is at the core of who we are and what we do. We know that having diverse and inclusive teams has a positive impact on our business and customers and helps to generate better ideas to solve the complex problems of an ever-changing world. Being different is central to our DATA values, where we celebrate diversity and build on the unique strengths of our people. We know we’re all equally different, so no matter who you are, how you think, or where you're from - you are welcome here!
Oct 30, 2025
Full time
About Us Zutec is a fast-growing technology company, providing cloud-based software for the construction property industry. Zutec' offers best of breed solutions for Document Management, Quality Management, Handover Management and Asset Management. Today we have digitised over 35 million building documents, 1.5m+ building units, powering £250bn in building assets across the UK and Ireland. Our user-friendly and secure cloud-based software and mobile solutions save asset owners, contractors, housebuilders and developers time and money while meeting compliance throughout the building lifecycle. We are a global company with offices in London & Dublin. It is an exciting time to join Zutec as we are progressively growing our team, providing opportunities for further career development and advancement for high achievers. The Role Reporting to the Head of Customer Operations, the Enterprise Software Customer Success Manager will be responsible for ensuring our most strategic enterprise customers achieve measurable value and long-term adoption of Zutec's solutions. This is a customer relationship and adoption-focused role - it is not a sales or commission carrying position. You will be the strategic partner for your accounts, spending meaningful face time with customers, building senior relationships, and helping them embed Zutec software into their core workflows. You will act as the internal bridge, working closely with Account Management, Product, Onboarding/Services, and Support teams to ensure customers are supported across their lifecycle. Specific duties include: Own the customer relationship post-onboarding, driving adoption, satisfaction, and long-term retention. Design adoption plans with customers, leveraging and adapting content from Marketing, Onboarding, and our Knowledge Base - and working with those teams to create new content where needed. Deliver high-level demos of Zutec's core solutions to illustrate adoption use cases during QBRs and customer sessions. Monitor usage and user journeys, identify risk signals, and take proactive action to address adoption challenges. Define, measure, and communicate customer ROI/value plans. Capture and analyse customer feedback (NPS, CSAT) and drive actions internally to improve the customer experience. Build strong stakeholder networks across customer organisations - from C-suite sponsors to project managers and day-to-day users. Lead and facilitate Quarterly Business Reviews (QBRs), ensuring cross-functional participation. Act as the customer voice internally, sharing feedback with Product and collaborating on roadmap alignment. Partner closely with Account Management to complement their commercial strategy - aligning on renewals, account health, and the customer relationship. Collaborate with Onboarding/Services to support smooth handovers and ensure configuration needs are captured. Work with Support to track escalations, identify trends, and ensure resolution aligns with customer expectations. What are we looking for? You're passionate about customer relationships and know how to embed software into complex organisations. You thrive on building trust, showing value, and being hands-on with customers. Must-Haves 5-7+ years' experience in Customer Success for B2B enterprise software. Strong enterprise software experience - able to competently demo core use cases to customers. Proven ability to design adoption plans and drive measurable customer value. Excellent stakeholder management: confident engaging with C-suite, operations leaders, and day-to-day end users. Strong commercial awareness - understands how Customer Success drives renewals, retention, and long-term account health. Analytical mindset: able to use data, adoption metrics, and ROI modelling to inform actions and tell the value story. Experience working in dynamic, scaling businesses - adaptable, flexible, and comfortable with change. Nice-to-Haves Knowledge of construction technology (ConTech), PropTech, or asset management platforms. Experience in regulatory or compliance-driven industries. Background in workflow-driven SaaS (e.g., project management, compliance, asset management). Familiarity with Jira and Microsoft Office (Excel/PowerPoint/Teams). Experience with Customer Success platforms and a strong plus if you have owned or led the selection/implementation of a CS platform Behaviours / Traits Customer-obsessed: you build strong, trust-based relationships and prioritise customer success above all else. Relationship builder: you invest face time with customers, understand their challenges, and create champions across the organisation. Proactive problem solver: you anticipate risks and act early to maintain healthy adoption and account stability. Credible communicator: you can represent Zutec externally with confidence and authority. Flexible and collaborative: you partner cross-functionally and adapt quickly to change. Success in this role will be measured by: Customer retention and churn outcomes User adoption and stickiness across accounts Overall account health and customer sentiment What we Offer? Opportunity to work across cutting-edge SaaS, mobile, and ML-driven technologies Collaborative, growth-focused environment with modern DevOps practices Competitive compensation and benefits Flexibility: hybrid/remote options depending on role Career development in quality engineering, DevOps, and ML Ops Zutec has a fantastic benefits package which is regularly reviewed and updated. Our benefits cover health and wellbeing, culture and career development. Some of our benefits include: Private healthcare Life Assurance Cycle to work scheme Enhanced Maternity/Paternity Leave Employee Assistance Programme Annual bonus opportunity Professional studies subscription Hybrid working Summer and winter company parties A very competitive holiday allowance Charity and volunteering days Access to mental health first aiders Company Pension scheme Why Zutec? Throughout Zutec, our people contribute a powerful blend of talent, knowledge and experience that is embodied within the solutions and services we offer. Our core corporate values can be summed up by the acronym DATA - we like to say we’re a 'DATA'-driven company. Different - We celebrate diversity. Being bold enough to question convention is crucial to finding better ways to operate. We build on the unique strengths and ideas of our people to create solutions. Agile - Technology never stands still, and neither do we. We are always on the lookout for new ways to do things and help our customers derive more value from their business and data to maintain a cutting edge. Transparent - We are clear and open in the way that we function and communicate. We advocate respect and transparency to get the best from our colleagues, clients and industry regulators. Better visibility empowers better insights and decisions. Achievement - We are passionate about outcomes and continual improvement. And we know these things matter to our people and our customers, so we focus on development. We help all our stakeholders gain tangible, measurable benefits that contribute towards quality and growth. At Zutec, our commitment to diversity and inclusion is at the core of who we are and what we do. We know that having diverse and inclusive teams has a positive impact on our business and customers and helps to generate better ideas to solve the complex problems of an ever-changing world. Being different is central to our DATA values, where we celebrate diversity and build on the unique strengths of our people. We know we’re all equally different, so no matter who you are, how you think, or where you're from - you are welcome here!
Overview Company Overview: At Panopto, we are driven by a powerful purpose: to be the leader in visual and audio-based learning. We do this by empowering learners with interactive video and by obsessively understanding our users' goals and delivering solutions that truly matter. Backed by a leading private equity firm, we are a team of approximately 200 professionals dedicated to doing the most impactful work of our careers. Position Summary: We are looking for a strategic, business-minded Business Systems Manager to lead our business systems function within the Information Technology team. This player-coach role will manage one Salesforce Systems Administrator and serve as a thought partner to leadership across Sales, Marketing, and Customer Experience. The ideal candidate is not just a technical doer-they are a systems thinker who understands how business systems support strategic outcomes. You'll be responsible for aligning Salesforce and integrated systems to company priorities, ensuring operational efficiency, data accuracy, and high-impact enablement across go-to-market teams. If you are someone with experience in SaaS, sales operations, revenue systems, or business analysis-and you're eager to lead while shaping long-term impact-this could be your next step. How You'll Contribute Lead, mentor, and develop a Salesforce Systems Administrator and other supporting team members, while also contributing hands-on to the administration of our tech stack. Manage Salesforce integrations with our GTM tech stack, including CPQ, Docusign, Outreach, Gong, and ChurnZero. Partner with Sales, Marketing, and Customer Experience leaders to assess, scope, and prioritize initiatives that drive revenue and operational efficiency. Triage incoming system requests, prioritize work based on business impact-not just ticket flow. Evaluate and optimize system architecture to reduce technical debt and enable future scale. Create and maintain dashboards, workflows, and automations that unlock actionable insights. Guide cross-functional project scoping, stakeholder communication, UAT testing, and adoption plans. Track and stay current with Salesforce releases, best practices, and ecosystem innovations. Define and document processes, data flows, and key business rules to ensure long-term system health. Act as a key contributor in our annual planning process, ensuring business systems align with evolving priorities. Advocate for continuous improvement and help shift the team mindset from reactive to proactive. Manage relevant controls and procedures supporting compliance frameworks, e.g., SOC 2, ISO 27001, ISO 9001. Required Qualifications 5-7+ years of experience in Salesforce administration, business systems, sales operations, or business analysis. 1 or more relevant Salesforce certifications (e.g., Salesforce Certified Platform Administrator, Salesforce Certified Business Analyst, Salesforce Certified CPQ Administrator) Direct people leadership experience is a plus but not required-strong leadership potential and desire to grow as a manager are key. Strong knowledge of Salesforce Sales Cloud (Service Cloud, APEX, and CPQ experience is a must, Salesforce CPQ a bonus). Demonstrated ability to influence, prioritize, and make trade-offs based on business goals. Skilled at translating complex requirements into system and process improvements. Comfortable working in a fast-paced, high-change environment where adaptability and collaboration are critical. Excellent communication, project management, and cross-functional stakeholder engagement skills. Highly collaborative working style with strong attention to detail, problem solving abilities, and strong sense of ownership. Strategic mindset with hands-on willingness-a true player-coach. Salary and Benefits $130,000 - $140,000 a year. The salary range for this position is $130,000 - 140,000 USD per year. This position is also eligible for a bonus as part of the compensation package. Base pay offered may vary depending on various factors, including, but not limited to: job-related knowledge, skills, experience, and other eligibility factors such as geographic location. The Total Rewards package includes competitive base pay and an opportunity to enroll in a variety of benefit programs such as health insurance, flexible spending accounts, retirement savings plans, life and disability insurance programs, and programs that provide for both paid and unpaid time away from work. At Panopto, we know that great people make an organization great. We value our people and offer employees benefits that are market competitive for our industry. Learn more about what working at Panopto can mean for you. Panopto is an Equal Opportunity Employer. We value and encourage diversity and solicit applications from all qualified individuals which will receive consideration for employment without regard to race, color, religion, sex, marital status, sexual orientation, gender identity or expression, national origin, age, disability or protected veteran status, or any other legally protected criteria, in accordance with applicable law. Panopto is committed to providing reasonable accommodation to applicants with disabilities. If you require accommodation for interviewing or otherwise participating in the employee selection process, please provide more detail on how we can further support you by reaching out to the People Experience department. The Team The Business Systems team at Panopto is a strategic force multiplier that enables our go-to-market teams to scale efficiently and effectively. Sitting at the intersection of Sales, Marketing, and Customer Experience, we provide the insights, systems, and processes that power performance across the full customer lifecycle. We're responsible for aligning data, technology, and strategy-ensuring every team has the tools and intelligence they need to drive growth. From CRM and system administration to pipeline analysis, performance metrics, and strategic planning, we focus on turning complexity into clarity and helping the business move faster with confidence. As a key member of this team, you'll be part of a collaborative, data-driven group that thrives on solving problems, uncovering opportunities, and making a meaningful impact on the company's success. Beyond the Requirements At this point, we hope you're feeling excited about the job description you're reading. Even if you don't feel that you meet every single requirement, we still encourage you to apply. We're eager to meet people that believe in our mission and can contribute to our team in a variety of ways - not just candidates who check all the boxes. We want people to feel comfortable expressing their true selves and to come, stay, and do their best work here. Recruiting Tips From crafting an impressive resume to presenting your best self during our interviews, we're dedicated to ensuring you feel well-prepared and self-assured as you embark on opportunities at Panopto. Discover some valuable recruiting tips from our team. The standard interview process at Panopto involves several steps, outlined below, to ensure we approach the process thoughtfully and consistently: Application Review -> Recruiter Call -> Video Interview & Assessment -> Hiring Manager Call -> Interview Loop -> Debrief -> Offer Our people and culture Panopto's mission is to be the leader in visual and audio-based learning in a capture and post-capture world. Our user base is as diverse as the world's universities and businesses. Panopto's commitment to fostering a fair, equitable, and inclusive culture empowers each member of our team to express their authentic selves, contribute their distinct perspectives and make a meaningful impact both individually and collectively. This inclusive environment not only encourages creativity and the free exchange of ideas but also harnesses the power of varied viewpoints. It drives us to continuously improve and innovate, ultimately elevating the quality of our products and services. Our purpose We believe that video can have a transformative effect on learning. So we built a video knowledge management platform that helps businesses and universities improve the way that they train, teach, and share knowledge. Since 2007, we have been a pioneer in video capture software, video management, and inside-video-search technology. Panopto has been adopted by more than 1,600 companies and universities worldwide with over 11 million end users. Today, Panopto's knowledge management platform is the largest repository of expert learning videos in the world. A proud remote-first company, Panopto is headquartered in Pittsburgh, with offices in London, Hong Kong, Singapore, and Sydney, and has received industry recognition for its innovation, rapid growth, and company culture. Panopto is an Equal Opportunity Employer. We value and encourage diversity and solicit applications from all qualified individuals which will receive consideration for employment without regard to race, color, religion, sex, marital status, sexual orientation, gender identity or expression, national origin, age, disability or protected veteran status, or any other legally protected criteria, in accordance with applicable law. Panopto is committed to providing reasonable accommodation to applicants with disabilities. If you require accommodation for interviewing or otherwise participating in the employee selection process . click apply for full job details
Oct 29, 2025
Full time
Overview Company Overview: At Panopto, we are driven by a powerful purpose: to be the leader in visual and audio-based learning. We do this by empowering learners with interactive video and by obsessively understanding our users' goals and delivering solutions that truly matter. Backed by a leading private equity firm, we are a team of approximately 200 professionals dedicated to doing the most impactful work of our careers. Position Summary: We are looking for a strategic, business-minded Business Systems Manager to lead our business systems function within the Information Technology team. This player-coach role will manage one Salesforce Systems Administrator and serve as a thought partner to leadership across Sales, Marketing, and Customer Experience. The ideal candidate is not just a technical doer-they are a systems thinker who understands how business systems support strategic outcomes. You'll be responsible for aligning Salesforce and integrated systems to company priorities, ensuring operational efficiency, data accuracy, and high-impact enablement across go-to-market teams. If you are someone with experience in SaaS, sales operations, revenue systems, or business analysis-and you're eager to lead while shaping long-term impact-this could be your next step. How You'll Contribute Lead, mentor, and develop a Salesforce Systems Administrator and other supporting team members, while also contributing hands-on to the administration of our tech stack. Manage Salesforce integrations with our GTM tech stack, including CPQ, Docusign, Outreach, Gong, and ChurnZero. Partner with Sales, Marketing, and Customer Experience leaders to assess, scope, and prioritize initiatives that drive revenue and operational efficiency. Triage incoming system requests, prioritize work based on business impact-not just ticket flow. Evaluate and optimize system architecture to reduce technical debt and enable future scale. Create and maintain dashboards, workflows, and automations that unlock actionable insights. Guide cross-functional project scoping, stakeholder communication, UAT testing, and adoption plans. Track and stay current with Salesforce releases, best practices, and ecosystem innovations. Define and document processes, data flows, and key business rules to ensure long-term system health. Act as a key contributor in our annual planning process, ensuring business systems align with evolving priorities. Advocate for continuous improvement and help shift the team mindset from reactive to proactive. Manage relevant controls and procedures supporting compliance frameworks, e.g., SOC 2, ISO 27001, ISO 9001. Required Qualifications 5-7+ years of experience in Salesforce administration, business systems, sales operations, or business analysis. 1 or more relevant Salesforce certifications (e.g., Salesforce Certified Platform Administrator, Salesforce Certified Business Analyst, Salesforce Certified CPQ Administrator) Direct people leadership experience is a plus but not required-strong leadership potential and desire to grow as a manager are key. Strong knowledge of Salesforce Sales Cloud (Service Cloud, APEX, and CPQ experience is a must, Salesforce CPQ a bonus). Demonstrated ability to influence, prioritize, and make trade-offs based on business goals. Skilled at translating complex requirements into system and process improvements. Comfortable working in a fast-paced, high-change environment where adaptability and collaboration are critical. Excellent communication, project management, and cross-functional stakeholder engagement skills. Highly collaborative working style with strong attention to detail, problem solving abilities, and strong sense of ownership. Strategic mindset with hands-on willingness-a true player-coach. Salary and Benefits $130,000 - $140,000 a year. The salary range for this position is $130,000 - 140,000 USD per year. This position is also eligible for a bonus as part of the compensation package. Base pay offered may vary depending on various factors, including, but not limited to: job-related knowledge, skills, experience, and other eligibility factors such as geographic location. The Total Rewards package includes competitive base pay and an opportunity to enroll in a variety of benefit programs such as health insurance, flexible spending accounts, retirement savings plans, life and disability insurance programs, and programs that provide for both paid and unpaid time away from work. At Panopto, we know that great people make an organization great. We value our people and offer employees benefits that are market competitive for our industry. Learn more about what working at Panopto can mean for you. Panopto is an Equal Opportunity Employer. We value and encourage diversity and solicit applications from all qualified individuals which will receive consideration for employment without regard to race, color, religion, sex, marital status, sexual orientation, gender identity or expression, national origin, age, disability or protected veteran status, or any other legally protected criteria, in accordance with applicable law. Panopto is committed to providing reasonable accommodation to applicants with disabilities. If you require accommodation for interviewing or otherwise participating in the employee selection process, please provide more detail on how we can further support you by reaching out to the People Experience department. The Team The Business Systems team at Panopto is a strategic force multiplier that enables our go-to-market teams to scale efficiently and effectively. Sitting at the intersection of Sales, Marketing, and Customer Experience, we provide the insights, systems, and processes that power performance across the full customer lifecycle. We're responsible for aligning data, technology, and strategy-ensuring every team has the tools and intelligence they need to drive growth. From CRM and system administration to pipeline analysis, performance metrics, and strategic planning, we focus on turning complexity into clarity and helping the business move faster with confidence. As a key member of this team, you'll be part of a collaborative, data-driven group that thrives on solving problems, uncovering opportunities, and making a meaningful impact on the company's success. Beyond the Requirements At this point, we hope you're feeling excited about the job description you're reading. Even if you don't feel that you meet every single requirement, we still encourage you to apply. We're eager to meet people that believe in our mission and can contribute to our team in a variety of ways - not just candidates who check all the boxes. We want people to feel comfortable expressing their true selves and to come, stay, and do their best work here. Recruiting Tips From crafting an impressive resume to presenting your best self during our interviews, we're dedicated to ensuring you feel well-prepared and self-assured as you embark on opportunities at Panopto. Discover some valuable recruiting tips from our team. The standard interview process at Panopto involves several steps, outlined below, to ensure we approach the process thoughtfully and consistently: Application Review -> Recruiter Call -> Video Interview & Assessment -> Hiring Manager Call -> Interview Loop -> Debrief -> Offer Our people and culture Panopto's mission is to be the leader in visual and audio-based learning in a capture and post-capture world. Our user base is as diverse as the world's universities and businesses. Panopto's commitment to fostering a fair, equitable, and inclusive culture empowers each member of our team to express their authentic selves, contribute their distinct perspectives and make a meaningful impact both individually and collectively. This inclusive environment not only encourages creativity and the free exchange of ideas but also harnesses the power of varied viewpoints. It drives us to continuously improve and innovate, ultimately elevating the quality of our products and services. Our purpose We believe that video can have a transformative effect on learning. So we built a video knowledge management platform that helps businesses and universities improve the way that they train, teach, and share knowledge. Since 2007, we have been a pioneer in video capture software, video management, and inside-video-search technology. Panopto has been adopted by more than 1,600 companies and universities worldwide with over 11 million end users. Today, Panopto's knowledge management platform is the largest repository of expert learning videos in the world. A proud remote-first company, Panopto is headquartered in Pittsburgh, with offices in London, Hong Kong, Singapore, and Sydney, and has received industry recognition for its innovation, rapid growth, and company culture. Panopto is an Equal Opportunity Employer. We value and encourage diversity and solicit applications from all qualified individuals which will receive consideration for employment without regard to race, color, religion, sex, marital status, sexual orientation, gender identity or expression, national origin, age, disability or protected veteran status, or any other legally protected criteria, in accordance with applicable law. Panopto is committed to providing reasonable accommodation to applicants with disabilities. If you require accommodation for interviewing or otherwise participating in the employee selection process . click apply for full job details
Our talented Salesforce global team is pivotal in driving business success through innovative Salesforce solutions. In this role, you will design, develop, and implement customized solutions within the Sales Cloud to meet our dynamic sales needs in our direct and indirect markets across EIMEA. You'll have the opportunity to propose, execute, and manage enterprise-level Salesforce Cloud solutions, always prioritizing configuration first, application purchase second, and customization last. As a key player in our IT and commercial services team, you will participate in user sessions to capture requirements, act swiftly as an incident manager to resolve system issues, and recommend enhancements by collaborating with Project Managers and Business Analysts. You'll develop comprehensive implementation plans, showcase solution functionality to stakeholders, and ensure our platform stays cutting-edge by managing system upgrades and implementing the latest features and security updates. You will also play a critical role in the day-to-day configuration, support, maintenance, and improvement of our Salesforce platform. Join us at WD-40 Company and be part of a team that thrives on innovation, collaboration, and continuous improvement! Note: visa sponsorship is not available for this role. What You'll Be Doing Designs, develops, and implements customized solutions within the Salesforce platform to meet business requirements. Proposes, executes, and manages the implementation and configuration of enterprise-level Salesforce Cloud solutions, prioritizing configuration first, application purchase second, and customization last. Participates in user sessions to assist in documenting requirements in the form of user stories. Acts as an incident manager, swiftly addressing and resolving system issues to minimize downtime and ensure continuous business operations. Recommends enhancements to applications in anticipation of business needs by partnering with Project Managers and Business Analysts to formulate and define scope or required business case analysis. Develops implementation estimates and plans for phases of the delivery lifecycle, including development, testing, training, communication, deployment, and post-production support. Demonstrates solution functionality to business stakeholders as needed or requested as part of or in addition to Sprint activities. Produces solutions that are in alignment with guiding principles, security, and privacy standards practiced by the organization. Designs and participates in end-user acceptance testing. Presents solution options to business users, evaluating the pros and cons of declarative configuration against code and customization. Performs impact analysis for scope change requests, documents changes to requirements, configuration, and data mapping/configuration. Participates in developing training content for administration and end users. Proactively drives continuous adoption of approved methodologies and tools relative to project execution (Agile) and service delivery (ITIL) in support of high-quality outcomes, regulatory requirements, reduced costs, increased efficiencies, and improved system performance. Ensures the platform remains current by managing system upgrades and implementing the latest features and security updates. Performs core administration functions including user management, data management, report generation, process automation, security management, training, and routine system maintenance. What You'll Bring To The Role Bachelor's degree in Computer Science, Information Technology, Management of Information Systems, or significant years of technology field experience. Active Salesforce certifications. Hands-on experience with Salesforce configuration and proven understanding of a full software development lifecycle. Hands-on experience with implementation and integration of packaged applications with Salesforce and its ecosystem. Experience with Lightning development. Ability to effectively use Trailhead and other training or support solutions provided by Salesforce to advance adoption or knowledge of solutions being deployed. Strong understanding of the practical and innovative application of Customer Relationship Management systems in support of business and IT needs. Solid understanding of the financial and operational regulatory requirements of a publicly traded company and how to apply a CRM. Able to plan out and lead multiple long-term (multi-year) complex technical cross-functional projects using a variety of tools and methodologies. Significant knowledge of complimentary applications to use in place of customizations and/or how to find them. Knowledge of SaaS, IaaS, PaaS platforms. Strong written and verbal communication and presentation skills, presenting information in an efficient form to both technical and non-technical audiences. Total Rewards Our competitive and comprehensive benefits package provides you protection, security, and peace of mind. We offer life-enhancing health, wellness, and financial programs, including profit incentive rewards, healthcare, generous pension contributions. In addition, we want you to recharge and take time off, so enjoy short-day Fridays, paid holidays, and an additional paid week off between Christmas and New year to spend with family and friends! About Us At WD-40 Company, we believe that purpose-driven and values guided people create amazing outcomes. Our "why" is refreshingly simple - we exist to create positive lasting memories in everything we do. Why You Should Apply A strong values-aligned organization where contributions are acknowledged and rewarded, and where 91% experiences a sense of belonging. A learning-based culture where 85% of our people believe they can achieve their career objectives . Over 94% employee engagement as of the Februrary 2025 global employee survey results. 99% of our people report that they "love to tell people that they work for WD-40 Company"! Please, only consider employment with WD-40 Company if you feel as strongly about our values as we do: We live, breathe, and play by our values every day . Thank you for considering WD-40 Company in your career search! At WD-40 Company we foster a culture of inclusion where all individuals are recognized, valued, respected, and experience a sense of belonging. All qualified applicants will receive consideration for employment without regard to individual characteristics that make us unique such as our backgrounds, experiences, qualities, talents, traits, beliefs, and preferences.
Oct 29, 2025
Full time
Our talented Salesforce global team is pivotal in driving business success through innovative Salesforce solutions. In this role, you will design, develop, and implement customized solutions within the Sales Cloud to meet our dynamic sales needs in our direct and indirect markets across EIMEA. You'll have the opportunity to propose, execute, and manage enterprise-level Salesforce Cloud solutions, always prioritizing configuration first, application purchase second, and customization last. As a key player in our IT and commercial services team, you will participate in user sessions to capture requirements, act swiftly as an incident manager to resolve system issues, and recommend enhancements by collaborating with Project Managers and Business Analysts. You'll develop comprehensive implementation plans, showcase solution functionality to stakeholders, and ensure our platform stays cutting-edge by managing system upgrades and implementing the latest features and security updates. You will also play a critical role in the day-to-day configuration, support, maintenance, and improvement of our Salesforce platform. Join us at WD-40 Company and be part of a team that thrives on innovation, collaboration, and continuous improvement! Note: visa sponsorship is not available for this role. What You'll Be Doing Designs, develops, and implements customized solutions within the Salesforce platform to meet business requirements. Proposes, executes, and manages the implementation and configuration of enterprise-level Salesforce Cloud solutions, prioritizing configuration first, application purchase second, and customization last. Participates in user sessions to assist in documenting requirements in the form of user stories. Acts as an incident manager, swiftly addressing and resolving system issues to minimize downtime and ensure continuous business operations. Recommends enhancements to applications in anticipation of business needs by partnering with Project Managers and Business Analysts to formulate and define scope or required business case analysis. Develops implementation estimates and plans for phases of the delivery lifecycle, including development, testing, training, communication, deployment, and post-production support. Demonstrates solution functionality to business stakeholders as needed or requested as part of or in addition to Sprint activities. Produces solutions that are in alignment with guiding principles, security, and privacy standards practiced by the organization. Designs and participates in end-user acceptance testing. Presents solution options to business users, evaluating the pros and cons of declarative configuration against code and customization. Performs impact analysis for scope change requests, documents changes to requirements, configuration, and data mapping/configuration. Participates in developing training content for administration and end users. Proactively drives continuous adoption of approved methodologies and tools relative to project execution (Agile) and service delivery (ITIL) in support of high-quality outcomes, regulatory requirements, reduced costs, increased efficiencies, and improved system performance. Ensures the platform remains current by managing system upgrades and implementing the latest features and security updates. Performs core administration functions including user management, data management, report generation, process automation, security management, training, and routine system maintenance. What You'll Bring To The Role Bachelor's degree in Computer Science, Information Technology, Management of Information Systems, or significant years of technology field experience. Active Salesforce certifications. Hands-on experience with Salesforce configuration and proven understanding of a full software development lifecycle. Hands-on experience with implementation and integration of packaged applications with Salesforce and its ecosystem. Experience with Lightning development. Ability to effectively use Trailhead and other training or support solutions provided by Salesforce to advance adoption or knowledge of solutions being deployed. Strong understanding of the practical and innovative application of Customer Relationship Management systems in support of business and IT needs. Solid understanding of the financial and operational regulatory requirements of a publicly traded company and how to apply a CRM. Able to plan out and lead multiple long-term (multi-year) complex technical cross-functional projects using a variety of tools and methodologies. Significant knowledge of complimentary applications to use in place of customizations and/or how to find them. Knowledge of SaaS, IaaS, PaaS platforms. Strong written and verbal communication and presentation skills, presenting information in an efficient form to both technical and non-technical audiences. Total Rewards Our competitive and comprehensive benefits package provides you protection, security, and peace of mind. We offer life-enhancing health, wellness, and financial programs, including profit incentive rewards, healthcare, generous pension contributions. In addition, we want you to recharge and take time off, so enjoy short-day Fridays, paid holidays, and an additional paid week off between Christmas and New year to spend with family and friends! About Us At WD-40 Company, we believe that purpose-driven and values guided people create amazing outcomes. Our "why" is refreshingly simple - we exist to create positive lasting memories in everything we do. Why You Should Apply A strong values-aligned organization where contributions are acknowledged and rewarded, and where 91% experiences a sense of belonging. A learning-based culture where 85% of our people believe they can achieve their career objectives . Over 94% employee engagement as of the Februrary 2025 global employee survey results. 99% of our people report that they "love to tell people that they work for WD-40 Company"! Please, only consider employment with WD-40 Company if you feel as strongly about our values as we do: We live, breathe, and play by our values every day . Thank you for considering WD-40 Company in your career search! At WD-40 Company we foster a culture of inclusion where all individuals are recognized, valued, respected, and experience a sense of belonging. All qualified applicants will receive consideration for employment without regard to individual characteristics that make us unique such as our backgrounds, experiences, qualities, talents, traits, beliefs, and preferences.
