2nd Line Support Analyst

2nd Line Support Analyst
Swindon (Hybrid Working Available)

Are you a proactive and tech-savvy professional with a passion for problem-solving and delivering exceptional IT support? We re looking for a 2nd Line Support Analyst to join our team in Swindon. If you thrive in a fast-paced environment and enjoy helping others, this is the perfect opportunity to grow your career in IT.

Key Responsibilities:

• Ticket Management Own, update, and resolve support tickets efficiently to ensure seamless IT operations.
• Customer Support Deliver outstanding customer service with a professional, positive, and friendly approach.
• Technical Troubleshooting Use your expertise to diagnose and resolve complex IT issues.
• Team & Personal Development Continuously improve technical skills and contribute to team growth.
• Performance Excellence Meet Key Performance Indicators (KPIs) to maintain high service standards.

What We re Looking For:

• Personable & Professional Friendly, approachable, and committed to great customer service.
• Strong Technical Knowledge Proficient in Microsoft Cloud technologies (365 & Azure).
• Advanced IT Skills Solid understanding of Virtualisation, Networking, Firewalls, Cyber Security, Backup & Antivirus solutions.

Why Join Us?

• Career Growth Progress your IT career within a supportive and dynamic team.
• Hybrid Working Enjoy a flexible work environment to suit your lifestyle.
• Continuous Learning Access ongoing professional development opportunities.
• Great Work Culture Be part of a friendly, collaborative, and innovative workplace.

If you're ready to take the next step in your IT support career, we d love to hear from you!

Apply now and join us in delivering top-tier IT solutions!