Fluent Arabic Cashier/Teller

It is essential for all applicants to have a minimum of 5 years UK banking experience and must have worked in private banking. Unfortunately, our client cannot provide sponsorship and therefore only applicants that have eligibility to work in the UK for 3+ years in the future will be considered.

Our client, an international bank in London, is looking for a Fluent Arabic Cashier/Teller to join their team on a permanent basis. This is an office based position.

The successful candidate will be responsible for acquisition of new client relationships and development of existing client relationships, achieving high levels of service standards and maximize client satisfaction, demonstrating awareness of budgets and accounts and profitability and compliance with FCA and anti-money laundering regulations.

Responsibilities include (but not limited to):

• Initiate, develop and retain client relationships while contributing actively to the business development and financial goals of the unit.
• Continue building investment knowledge and become conversant with the full range of private banking services.
• Responsible for account opening for new to bank customers as well processing all client instructions in line with Policy and Procedure.
• Complete security call-backs to clients and confirm any instructions received by email or instructions over guideline thresholds in line with Policy.
• Responsible to renew Fixed Deposits in line with policy and with client instructions.
• Coverage of the banking services hall.
• Identify cross selling opportunities and refer business to the appropriate department within the bank.
• Understand when to bring in certified member of staff when regulated activity is required.
• Complete credit responsibilities such as reviewing excess reports and working with clients to cover any overdue balances, negotiating credit terms in line with Credit Policy, assisting the Credit Team in preparing Facility Applications and Credit Reviews.
• Responsible for ensuring up-to-date compliance, and accurate KYC information held on record for all clients.
• Effectively complete annual KYC reviews in line with Policy.
• Maintain strict control of confidential documents / secured negotiable items to prevent loss or misuse.
• Document all client meetings.
• Be able to recognize and address customer complaints, report them and follow Complaints Policy in line with regulatory requirements.
• Effectively monitor clients account activity and report any suspicious transaction immediately to the supervising manager(s) and/or submit a Suspicious Activity Report.
• Accountable for regular monitoring of client satisfaction and service quality levels by ensuring that client expectations are consistently met and exceeded.

Skills / Attributes Required:

• 5 years Banking experience, ideally within a Private Bank.
• Must be proactive in setting and maintaining high client service levels.

For more information on this role please contact Judith Webb by sending your CV quoting ref 16855JW.