Housing Regulation & Performance Manager

Housing Regulation & Performance Manager

About us at Hounslow

We'd love you to join us at the London Borough of Hounslow! Our people are deeply committed to providing excellent services to our residents, doing all we can to make lives as good as they can be.

We are an outstanding council, serving an outstanding borough. With brilliant, visionary leadership, a dynamic Cabinet and a can-do culture, we've built strong partnerships which have transformed how we serve one of London's most diverse boroughs. Hounslow is the world in one place and full of potential. We are stepping up for our residents like never before.

About our Commitment to Diversity and Inclusion

We live by five core values: Lead with Heart, Do New, Pass on the Power, Harness the Mix and Be a Rock. All our work has equality, diversity and inclusion at its very heart, best articulated in "Harness the Mix". It's about breaking down barriers between our parts and people and unlocking the problem-solving power of our amazing mix of minds. We serve a diverse community, we have a diverse workforce and we are committed to being an inclusive employer.

We work hard to create representation across our workforce and leadership community, we have thriving employee network groups and our learning and development programmes help us lead, model and breathe ways of working that eliminate inequality, inequity, injustice and bias.

As part of this and under our commitments as a Disability Confident Employer, we make reasonable adjustments to accommodate our candidates. There's space for you to tell us what you need within our application form.

About The Role

This is an exciting opportunity to be part of our Housing Performance/Improvement Team as a Housing Regulation & Performance Manager. In this role you will lead the development, delivery and implementation of a performance management and improvement programme based on rigorous analysis and interrogation of the council's statutory and regulatory housing data, and management information.

Your professional accountability is to lead on a programme of improvement based on evidence collected through our data, developing action plans and remediations that will deliver outcomes and stetch goals within tight timescales, having appropriate regard to strict budgets, milestones and tolerances for risk. You will put in place assurance frameworks to evidence our outcomes and demonstrate that we deliver a high quality, safe, modern and preventative housing service, which has a positive impact on the lives of our tenants and residents.

About The Team You'll Be Working In

• You will line-manage directly one Housing Improvement Analyst and indirectly two Housing Performance Assistants.
• Be fully accountable for the management, planning and coordination of housing tenant satisfaction measure performance recording and reporting activities, and programme management of improvement activities arising from these, delegating operational tasks to the housing improvement analyst, as necessary.
• Represent the service corporately and with partners, deputising for your manager and head of service as required.
• Lead, motivate and develop your team to provide expert performance and project management design, advice, support and challenge to the wider housing service to drive up standards across the directorate, ensure statutory and legislative compliance and improve the customer experience for residents.
• Performance frameworks and the approach to project management will need to align to the Council's corporate standards, but be scaled sensitively to reflect the needs of the task at hand.
• Monitor team, project and programme resources including delegated budgets, ICT and mobile working equipment, and customer information; ensure that all data held by the team is fair, accurate and secure so that resources are put to appropriate use to deliver efficient services and projects; reconciling the methods and record keeping for these across different performance, project and programme management schemes, which may be scaled to reflect varied council needs.

About You

If the points below resonate with you, we'd love you to put in an application:

• You are an expert in housing with significant knowledge and experience of preparing and implementing performance and project frameworks, procedures, reports and presentations, data and statistical analyses, and audit evidence in a local authority setting.
• You have excellent numerical analytical, project and programme management and problem-solving skills, are able to spot flaws in figures, data or plans but take a collaborative approach to finding solutions and are able to operate effectively through prioritisation, delegation of tasks and organisation of available resources seamlessly able to switch between project management paradigms and methodologies scaling them to the requirements of the task, with experience of managing or supervising staff.
• You will have guided and contributed to performance monitoring and reporting, continuous improvement, and project and programme management, including carrying out internal reviews, benchmarking exercises, developing improvement plans, and implementing and monitoring changes using project and programme methodologies, ideally within social housing or another highly-regulated public sector, environment.

Closing date: 10 March 2025.