Administrator

Job Title: Administrator

Salary: £23,500 per annum

Hours: 37 per week

Location: Northampton office

Contract: 6-month Fixed Term Contract

Are you organised, detail-orientated and focused on delivering a great service?

Join our Fundraising Supporter Care Team as an Administrator on a 6-month Fixed Term Contract, and help ensure our valued members, donors, and supporters receive the best possible experience.

About Us:

Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.

What We Offer:

• 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays.
• Access to UK Healthcare, including dental, eyecare, health screenings, and therapies.
• 24/7 GP access via phone and video.
• Life assurance and confidential counselling helplines.
• Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave).
• Access to Benefit Hub for discounts on everyday shopping.
• Enhanced pension scheme.
• Opportunities for training and personal development.
• Hybrid working.

Key Responsibilities:

As an Administrator, you will support our Income Team by accurately processing financial transactions and maintaining essential records. Your key tasks will include:

• Processing income on the Raiser's Edge database with accuracy and consistency.
• Preparing income batches for processing.
• Maintaining and updating supporter records to high standards.
• Handling telephone, email, and written enquiries professionally and efficiently.
• Providing administrative support to the wider team as needed.
• Responding to income-related queries within agreed timescales.
• Ensuring compliance with Data Protection, HMRC, and audit regulations.
• Supporting the organisation's values in all aspects of your work.

About You:

We're looking for someone with strong administrative skills and a keen eye for detail. To excel in this Administrator role, you should have:

• Previous experience in general administration.
• Experience using databases with the ability to process and check data accurately.
• Strong knowledge of Microsoft Office, including Word, Excel, and Outlook.
• Excellent written and verbal communication skills.
• Confidence in handling telephone and email queries effectively.
• Strong organisational and time management skills.
• A collaborative and positive approach to teamwork.
• Flexibility to adapt to a range of tasks and responsibilities.

The full job description is available in the candidate pack.

We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders. As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.

Hybrid Working and Flexibility: This role offers hybrid working, with the expectation to attend the office 3 days per week. During the first 8 weeks of the role, you will be required to attend the office 5 days per week for training. We are open to part-time applications or job shares - please indicate your preferred working arrangement in your application.

How to apply:

Please submit a CV and supporting statement. Your supporting statement should be no longer than one side of A4 and demonstrate how you meet the following areas of the role.

• Previous experience in general administration duties
• Experience of using databases and knowledge of Microsoft Office (Word, Excel and Outlook)
• Excellent verbal and written communication skills

Important Information:

• We may close applications early if we receive a high volume, so early submissions are encouraged.
• If you require sponsorship for this role, please clearly indicate this in your application.
• Depending on the role, a DBS check may be required.
• If you need reasonable adjustments during the application or interview process, please contact us for support.
• We are happy to consider alternative application formats for those who find the online form challenging.

If you're ready to bring your administrative expertise to a supportive and purpose-driven team, apply now!