Security and Keyholding Alarm Response Officer

Role: Security and Keyholding Alarm Response Officer - CB2

Hours: 20:00-08:00 (Nights)

Shift Pattern: 4 on 4 off

Pay Rate: 12.10 per hour

Location: CB2

Our customer is a female-majority board leading in diversity and inclusivity across the security industry. Providing professional integrated bespoke security and facilities management services across an array of sectors, including educational settings, student accommodation, healthcare, charitable, corporate / estate management, Logistics and distribution, social housing, utilities, and shopping centres / retail parks.

Duties:

• Manage and operate the centralised car park management system whilst providing courteous and professional customer service both in person, by telephone and over the intercom for all car parks.

• Computer literate and who will be able to operate the centralised parking management system, intercom, CCTV, and mechanical parking equipment, following the appropriate training which will be provided by the Authority.

• Answering telephone calls from customers

• Responding to face-to-face customer enquiries

• Part of the shift will include Keyholding Alarm Response duties

• Locking and unlocking sites using alarms and keys.

Requirements:

• Excellent observation skills and attention to detail
• Strong communication and interpersonal skill
• Ability to remain calm and composed in stressful situations
• Physical fitness and ability to stand or walk for extended periods of time
• DS licence is essential for the role

City Group is committed to equal opportunities. We welcome applications from candidates irrespective of ethnic origin, gender, marital status, religious belief, sexual orientation, disability, or age.