Design Researcher

JOB TITLE: Design Researcher

LOCATION: Chester / Manchester / Leeds / Halifax
SALARY: £57,546 - £63,940

HOURS: Full-Time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time in the office.

About the opportunity
Here at Lloyds Banking Group, we value Design Research. We're a large, experienced team of 40+ researchers. We shape product and service development. Everyone has different strengths and passions maybe you're an expert in accessibility, skilled in quantitative research, or have a solid background in user experience (UX).

We'll encourage you to test and learn new ways of doing research and foster a culture of mentoring, collaborating, and learning from other researchers.

Working in a multi-disciplinary design, product, and engineering team, you'll develop and lead the research strategy for a key area of our business. You'll also be supported by our wider Design Research and Analytics community.

You'll be responsible for managing the research plan and roadmap for your service or product area. You'll deliver research to solve customer problems, unlock new opportunities, and guide what is created. You'll enjoy working on varied research across the product development lifecycle, from generative to evaluative research.

What you'll need

• Experience working closely with design and product teams to identify and prioritise the right research questions.
• Able to create research roadmaps and plans to keep the team on track, helping set both short term objectives and strategic direction.
• Deep qualitative research experience using techniques such as usability testing (moderated and unmoderated), concept testing, and depth interviews.
• Synthesise insights in an impactful and actionable manner to generate a shared understanding of user needs and opportunities.
• Able to communicate and influence wider business stakeholders with clarity and conciseness.
• Experience combining qualitative and quantitative methods.
• Ethnographic experience (such as contextual enquiry or diary studies).
• Experience triangulating research and data from different sources to tell compelling customer stories.
• Experience with accessibility research and/or vulnerable customers.
• Willingness to share your expertise and learn from others.

About Working For Us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups.

We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%.
• An annual performance-related bonus.
• Share schemes including free shares.
• Benefits you can adapt to your lifestyle, such as discounted shopping.
• 30 days' holiday, with bank holidays on top.
• A range of wellbeing initiatives and generous parental leave policies.

Ready to start growing with purpose? Apply today and let's create something extraordinary together!