Credit Risk Performance Manager - Fixed Term Contract

Based in Sky's office in Osterley, the credit risk team are key to the commercial objectives of the company. We support customers by ensuring they aren't taking on unsustainable debt, as well as protecting the bad debt position of the P&L's we support.

We are part of the Connectivity org, and support on our Glass product, as well as other regions outside the UK. It's an exciting time to be in Credit Risk with Sky!

1. Strategic Ownership: Lead and own risk requirements for roadmap initiatives, ensuring alignment with organizational priorities and compliance standards.
2. Reporting & Insights: Develop, manage, and deliver daily, weekly, and monthly reporting, providing actionable insights. Identify performance trends and areas requiring deeper analysis.
3. Data Analysis & Trend Monitoring: Collaborate across the risk team to perform detailed deep dives into emerging trends, using data to inform decisions and strategies.
4. Continuous Improvement: Identify and implement opportunities for continuous improvement, particularly within Real-Time Management (RTM) processes.
5. Cross-Team Collaboration: Partner with the Manual Credit Referrals team to align on credit risk goals and provide necessary support for their success.
6. Stakeholder Engagement: Build and maintain strong relationships with Sales, Marketing, Commercial, and Trading teams to ensure alignment and effective collaboration.

1. Analytical Expertise: Strong understanding of analytical and statistical techniques to interpret data, uncover insights, and drive informed decision-making.
2. Technical Proficiency: Proficiency in tools such as Tableau and MS Office (especially Excel), with the ability to create compelling visualizations and reports. Knowledge of SQL or Python is desirable but not essential.
3. Presentation & Communication Skills: Ability to confidently present findings and insights to wider teams, simplifying complex topics for diverse audiences to ensure clarity and engagement.
4. Cross-Functional Leadership: Demonstrated ability to engage, influence, and drive cross-functional teams, effectively managing both strategic relationships and operational execution.
5. Adaptability: Resilience and flexibility in the face of changing objectives, with the ability to communicate shifts in strategy positively and constructively.
6. Curiosity & Root Cause Analysis: A natural curiosity to delve deep into data to identify root causes of trends and issues, ensuring accurate diagnosis and effective solutions.
7. Continuous Improvement Mindset: A drive to identify and act on areas for optimization and innovation, fostering a culture of growth and efficiency.

We understand the importance of flexibility in today's working environment. That's why we've adopted a hybrid working approach, combining collaboration at our unique office spaces with the convenience of working from home. For this role, you'll typically work three days a week in the office (Mondays, Tuesdays, and Thursdays), with the option to work remotely on other days.

During the recruitment process, we'll provide more details on how this approach supports collaboration, productivity, and work-life balance. Your office base: Osterley. Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers.

There's a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place! A generous pension package! Private healthcare Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences.

We take pride in our approach to diversity and inclusion: we've been recognised by The Times and Stonewall for this, and we've committed £30million to support the fight against racial injustice. We've also set ambitious targets for increasing ethnic diversity and representation throughout our organisation and we'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.

Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about.

Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

There's more to our work than work. We've built an inclusive culture where we can learn from each other and innovate together. There's plenty of opportunities for you to explore what you're passionate about.