Administrator, HROD Benefits

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Job Description - Administrator, HROD Benefits (H)

Firm Summary

White & Case is an elite global law firm serving leading companies, financial institutions and governments worldwide. Our long history as an international firm means we are perfectly placed to help our clients resolve their most complex legal challenges wherever they may be.

With lawyers and staff operating from more than 47 locations, working in virtually every country of the world, we have invested heavily in building a high-quality full-service practice competing at the top of the market. We are distinguished by our on-the-ground presence in the world's key financial markets and our strengths in handling complex cross-border work.

It's not just about our global network of offices and shared services centers; it's the global interconnectedness of the Firm that our people, and our clients, value most. We work well together across geographic and practice boundaries. It's one of the reasons we attract and retain cross-border work. And why we attract a diverse group of people.

Our lawyers are globally minded, enterprising, collaborative and committed to excellence. Diversity is a core value of our Firm and it has been recognized with numerous awards and top rankings around the world. Our people represent 90 nationalities and speak 80 languages.

Position Summary

An HR Operations Delivery Benefits Administrator plays a vital role in supporting the day-to-day business of the Team in accordance with the Global Benefits Policies and reporting (Manila, APAC, US and London Benefits). Responsible for the administration of employee benefits such as insurance, pensions and savings plans. Audit and validation of Benefits invoices prior to submission to Accounts Payable Team for payment processing. Maintains accuracy of employee benefits records and claims in regard to payroll activities (benefits coverage, eligibility, reimbursements, deductions). Provide customer service by administering and responding to queries to resolve benefit-related issues which includes coordinating with HR partners, Benefits Centers of Expertise, SMEs, and vendors.

Duties and Accountabilities

1. Resolves US benefit-related issues using established procedures and completes cases in a timely manner.
2. Coordinates and administers daily US and UK (London) Benefits processing and case resolution; including, but not limited to Benefits enrollments, health insurance policies, wellbeing and wellness accounts, claims and reimbursements, eligibility, savings and investment plans.
3. Reviews that all Benefits invoices and premium billings conform with employee eligibility and vendor contract prior to forwarding to Payroll for the timely payment of the invoice.
4. Prepares the US Payroll Deductions Reports and ensures the accuracy of all benefits deductions and any retro-adjustments for all employees on US Payroll for the upcoming pay date.
5. Identifies International Health Insurance Plan (IHIP) eligible US and non-US employees/partners and sends notification for enrollment containing details of coverage, premium cost and enrollment procedure.
6. Prepares and reconciles US Pension reports against Payroll Register files and communicates discrepancies or audit findings to Retirement Benefits Manager and Payroll.
7. Prepares local billing which includes Firm premium, employee contribution and Firm subsidy information as well as LTD and Life Insurance enrollment.
8. Able to create and generate ad-hoc reports within the Benefits Portals, PeopleSoft and ServiceNow platforms to provide accurate data to management when requested.
9. Completes assigned cases in an accurate and timely manner.
10. Maintains records and confidentiality procedures in accordance with HIPAA.

Qualifications

1. Minimum of 1-year general administrative experience.
2. Verbal and written English proficiency is a must.
3. Work experience with APAC / EMEA / US counterparts preferred.
4. Amenable to work in rotating shifts (APAC, EMEA and US time zones), Hybrid set-up.
5. Background in US, Global / Local Benefits Administration, and Billing is an advantage.
6. Working knowledge of relevant Global Benefits policies and regulations; US Benefits is an advantage.
7. Strong MS Excel skills and able to produce reports through use of various excel functionalities and formulas; preferably knowledge and experience in creating Macro tools.
8. Working knowledge of Microsoft Office tools MS Visio, MS PowerPoint, MS Word as well as Case Management Tool.
9. Ability to gain a strong understanding of the administrative process as it relates to benefit plans and policies and demonstrates willingness to learn and adaptability to change.
10. Team player: Actively participates as a member of a team to move the team toward the completion of goals. Maintains strong, personal connections with team members and key stakeholders. Aligns personal work and performance with the broader team to achieve mutual outcomes.
11. Ability to effectively interact and engage with all levels of the Firm, along with well-developed oral and written communication skills.
12. Shows positivity and enthusiasm in carrying out work functions with strong time management skills and ability to stay calm under pressure when juggling multiple tasks.
13. Strong analytical capabilities to provide data trend analysis and identify process improvements.

Location & Reporting

This role is based in Manila, Philippines and reports to the HROD Benefits Manager.

1 The above is only a general description of the essential duties associated with this position and does not represent an exhaustive or comprehensive list of all duties.

Philippines-Manila

Expected Workplace: Hybrid

Feb 3, 2025, 11:15:58 AM

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