Regional Service Delivery Manager

12 February 2025

Regional Service Delivery Manager - Somerset/London

Function: Logistics

Location: Field Based

Contract type: Perm

Job Ref: 1161

Salary: £62,622 potential to rise to £73,673 over 3 years

Closing Date: Wednesday 26th February 2025

We have an exciting opportunity for a passionate and experienced individual to join our team as a Regional Service Delivery Manager. You will oversee logistics operations for either the North or South region, ensuring operational excellence and driving service levels.

In this role, you will develop strategies to optimise efficiency and drive service levels up while reducing costs. Your efforts will directly contribute to driving value for the NHS and supporting trusts in delivering exceptional patient care.

You will manage the day-to-day relationship with our 3PL partner, ensuring they meet performance standards and contractual obligations. Additionally, you will be responsible for budget control, ensuring effective resource allocation and cost management.

If you have a strong background in logistics and supply chain management, with a proven track record in driving service levels and budgetary management, we would love to hear from you!

Every day you will

• Be at the forefront of our logistics operations, overseeing both warehouse and transport.
• Monitor and analyse performance data to identify opportunities for improvement and implement cost-saving measures.
• Build and maintain strong relationships with our 3PL partners, ensuring they meet our high standards and contractual commitments.
• Manage budget effectively, allocating resources and controlling costs to enhance service quality and operational efficiency.
• Enjoy tackling challenges in a dynamic and rewarding environment.

What can we offer you?

We want to reward you for your passion, enthusiasm, and hard work so we offer much more than a competitive salary:

• Hybrid working opportunities for flexibility in collaboration.
• Annual bonus schemes, long service, and VIP colleagues awards.
• 27 days holiday plus bank holidays, with the option to purchase an additional 5 days.
• In-house training and access to external qualifications for your development.
• 1 day of paid well-being leave and free access to the 24/7 Employee Assistance Programme.
• Generous pension scheme (with us contributing 12% when you contribute 6%).
• Flexible Benefits Scheme to choose from various benefits such as Life Insurance, Critical Illness Cover, Income Protection, Health Cash Plan, Dental Insurance, and additional pension contributions.
• 2 days of paid volunteering leave allowing you to give back to your community.
• Access to many discounts from the Blue Light Card to NHS Discounts.

NHS Supply Chain, who are we?

Our role is to support the NHS to save lives and improve health. We are a part of the NHS family, sourcing, delivering and supplying healthcare products, services, and food for NHS trusts and healthcare organisations across England and Wales.

We serve every NHS Trust and operate a national network of distribution centres, managing relationships with more than a thousand suppliers and delivering over 8,000,000 orders each year to more than 17,000 locations.

What skills will help you thrive in this role?

• Proven experience in logistics/supply chain management, preferably within large-scale logistics or distribution networks.
• Strong leadership and team management skills, with the ability to motivate and inspire others.
• Excellent analytical and problem-solving abilities, focused on continuous improvement.
• Exceptional communication and interpersonal skills to build strong relationships with stakeholders at all levels.
• Experience in cost control, including budgetary management and resource allocation.
• A team player with a strong focus on stakeholder engagement and collaboration.

Want to develop your career with the NHS Supply Chain? Then apply below or reach out for an informal discussion about the role by emailing us at .

Our Inclusive Commitment

At NHS Supply Chain, we are committed to building an inclusive environment where difference is valued and celebrated. Developing our people is key to our success, so if this role sounds like the right next step in your career but your experience doesn't match perfectly with the job advert, we encourage you to still apply.

If you require additional support to complete our application form, reach out to our Talent Acquisition team at .

We reserve the right to close any vacancy from further submissions when we have received sufficient applications. Please apply without delay if you wish to be considered for this role.

Location: Suffolk Park, Bury Saint Edmunds IP32 7FQ, UK