Customer Service Desk Coordinator - HP

Winner of the Investors in Sales 2023 and Winner of the PrintIT Awards for Employee Experience 2021, Apogee Corporation provides Managed Workplace, Managed Print and Managed IT Services with Europe's Largest Multi-Brand solution. As an independent subsidiary of HP Inc, we have the advantage of being part of one of the world's leading technology companies, with instant access to the latest innovation all supported by our market leading service operations.

We are committed to our sustainability objectives and are involved in frequent community and charity initiatives to support our vision. We are passionate about diversity, equity, and inclusion with a culture of originality. Our recent investment of £250,000 in employee training and development highlights our commitment to investing in enhancing the skills, knowledge, and experience of our employees.

Our culture allows you to innovate and develop your career with the support of an expanding corporate and progressive organisation. We are looking for inspiring and pioneering individuals, who want to make a difference in their careers as well as in the world around them. We are proud of all our employees, who are at the heart of what we do. If you become part of our journey, everything is possible, and the opportunities are endless.

Aylesford, Maidstone

Monday to Friday 8am - 5pm, 8.30am - 5.30pm and 9am - 6pm - 43 days office, one day remote working

The role of Customer Service Desk Coordinator-HP is to ensure that our priority clients' accounts are monitored and managed effectively, ensuring SLA's and KPI's are consistently achieved, and our customers receive a high-level dedicated service by answering queries and customer issues via a portal system.

1. Strong Administration and organisational skills
2. Excellent customer service skills with the ability to communicate effectively with both internal colleagues and external customers
3. Ability to Monitor and maintain bespoke customer portals
4. Logging service calls on internal systems
5. Liaising with internal departments and external suppliers
6. Liaising with customers contacts
7. Creating and running regular and ad-hoc reports in excel, so experience with Excel is required
8. Ability and willingness to learn, develop and continuously improve
9. High level of accuracy and attention to detail

• Flexible working options
• 33 days holiday including bank holidays
• Holiday purchase scheme
• Enhanced family friendly benefits (maternity, adoption, paternity and IVF)
• 2 paid days off per year for voluntary work to support our local communities
• Pension scheme
• Life assurance 4 x salary
• Sponsorship for professional development and memberships
• Employee Assistance Programme, including access to a virtual GP and financial wellbeing support
• Mental health first aider support programme
• Cycle2work scheme
• Discounted Gym Membership
• Eye care voucher scheme
• Free flu vaccinations
• Employee social events and recognition activities throughout the year
• HP Employee discount programmes
• Mobile phone discounts

We are a Disability Confident Committed Employer.

Please take the time to look at our excellent Glassdoor and Trustpilot reviews. We have been awarded "Customer Experience Foundation Membership" showing our commitment to excellent customer service.

Apogee Corporation is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. We welcome all applicants and are open to considering flexible working options.