IT Helpdesk Engineer

IT Helpdesk Engineer

About the Role

We are looking for an IT Helpdesk Engineer to help with the IT onboarding and operations. As a key member of the IT & Security Team, you'll be responsible for managing the IT inventory, helping with general IT & Security tasks and acting as the first line of support for our internal tickets. The ideal candidate should be experienced in managing IT systems and with a strong willingness to learn and grow in the information security field.

Responsibilities

• Onboard and off-board employees and contractors following established procedures.
• Set up, configure, and maintain computers, monitors, and peripherals.
• Provide desk-side and remote support to resolve user issues and requests.
• Support workstations, laptops, mobile devices, and commonly used applications.
• Maintain and manage the inventory of IT-related equipment.
• Troubleshoot and resolve 1st-level technical issues related
• Ensure secure operations by configuring and managing security settings on endpoints.
• Participate in IT-related projects, including migrations and system upgrades.
• Document IT processes, troubleshooting steps, and solutions.
• Collaborate with cross-functional teams for IT-related implementations and optimizations.
• Provide status updates and reports to the IT manager as required.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent relevant experience.
• At least 1-2 years of experience in IT and desktop support.
• Proficiency in Windows, macOS, and mobile platforms (iOS and Android).
• Knowledge of identity management platforms and application management
• Basic knowledge of networking and protocols.
• Familiarity with security best practices, endpoint protection, and compliance tools.
• Strong customer service skills and ability to handle high-volume support environments.
• Hands-on experience with hardware setup, maintenance, and troubleshooting.
• Excellent written and verbal communication skills.
• Strong organizational and multitasking abilities.
• A proactive attitude toward learning and problem-solving.

Company Benefits

• 30 days holiday paid leave
• Competitive compensation package + pension scheme
• Exchange policy to another Payhawk office (Amsterdam, Paris, Berlin, Barcelona, Sofia)
• Flexible working hours
• Regular team-wide events
• Office membership benefits
• Opportunity to use the Payhawk product