3rd Line Exec Support Engineer

This 3rd Line Exec Support Engineer will report to the End User Service Manager and will work within the Information Systems directorate based in our London office. You will be a permanent employee.

You will attract a salary depending on your skills, experience, and qualifications and a bonus of 7.5%. This role is based in our London HQ 5 days per week to ensure support to our Executives is always on hand.

Close Date: 28/02/2025

We also provide the following additional benefits:

• Reservist Leave - Additional 18 days full pay and 22 unpaid
• Personal Pension Plan - Personal contribution rates of 4% or 5% (UK Power Networks will make a corresponding contribution of 8% or 10%)
• Tenancy Loan Deposit Scheme, Season Ticket Loan
• Tax efficient benefits: Cycle to Work, Home & Tech, and Green Car Leasing Schemes
• Occupational Health support
• Switched On - scheme providing discount on hundreds of retailers' products
• Discounted gym membership
• Employee Assistance Programme

JOB PURPOSE:

An Executive Desktop Support Technician to provide daily technical support for Senior Executives and their Administrative Assistants. We are looking for a very high level of technical proficiency and requires someone with executive presence and strong communication skills. You must quickly and effectively diagnose and resolve issues related to PCs, mobile devices, printers, videoconferencing, TEAMS, business application software, telecommunication issues, and potentially local network issues.

Responsibilities:

You will be located with executive personnel and will perform general IT maintenance tasks, resolving moderate to complex problems immediately; if needed, more complex IT issues will be coordinated with higher level support staff and Suppliers, with the team member owning and tracking the issues through to resolution. You will also recommend hardware and software solutions, including new product acquisitions and upgrades. You will be needed to conduct training programs designed to educate our Exec team about basic and specialized applications and Hardware.

You will support executive-level conferences and events at the headquarters location and occasional offsite events (i.e. board meetings, leadership meetings) around the UK. The team member will be at the front line of corporate technology implementations, learning the new technologies, preparing the executive team for use, and supporting the technologies through their lifecycle. You will be part of the larger EUS 3rd line team and will perform other 3rd line responsibilities when not busy with our executive team. This can include:

• Receive technical end user calls/tickets direct from 2nd Line support for non-Exec personnel.
• Help with projects.
• Assist with Major IT Incidents as and when required.
• Provide application support (please refer to skills, qualifications, and experience).
• AD support and Maintenance.

Required Experience:

• Bachelor's Degree in Computer Science (equivalent) and/or 3+ years' relative experience with a large, global enterprise.
• At least one relevant industry certification to include MCSA, A+, Network+, Security+.
• Experience supporting internal desktop systems software and hardware, application training, and overall incident ownership and management.
• Experience working in support of desk side services with specific focus on supporting executive VP/VIP levels and their assistants.
• Experience supporting Microsoft Desktop/Laptops, Apple technologies and Devices and network connectivity.
• Experience with Enterprise Voice/TEAMS and Microsoft Outlook/Exchange, including advanced troubleshooting.
• Experience of iOS and Android mobile devices and experience with MDM solutions.
• Experience with SCCM for endpoint management and software delivery.

Preferred Qualifications:

• Familiar with ITIL and ITSM processes.
• Familiarity with Service Now.
• Ability to multi-task, manage time and follow through with assignments.

Health & Safety Responsibilities:

Managers and supervisors carry both legal and company responsibilities for ensuring the health and safety of their employees, those under their control, and those who might be affected by the work undertaken, i.e. public, visitors, and employees of other organisations. This includes briefing individuals working for them and ensuring there is the necessary understanding, competence, and application of requirements to work safely and without harming the environment.

Employees will ensure they understand the health and safety risks involved in their work activities and their responsibility to apply the controls needed to manage those risks to acceptable levels. Similarly, where work activities can have an adverse impact upon the environment, and where there are legal requirements, employees will understand those impacts and the controls they must ensure are applied.

We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

If you have any queries in connection to this vacancy or your application, please contact us at quoting the vacancy reference number and a member of the team will get in touch with you as soon as possible.