Since we started our journey to build a no nonsense 4X4, we've come a long way. We've established INEOS Automotive as a serious contender in 4X4 development and manufacturing. We've partnered with some of the biggest names in the automotive industry. We've made our way from vision to prototype. We've secured a world-class production facility and delivery team. We've delivered Grenadiers to customers all around the world. We're building our double cab pick up, the Quartermaster.
People and Culture
Easy never changed anything. Not in manufacturing, science, engineering or energy - and certainly not elite sport. At INEOS we tackle every challenge head-on, and we help extraordinary athletes achieve extraordinary things. When it comes to making positive change, we know nothing gets done without grit, rigour and humour. Our Automotive team consists of around 1500 employees, 10 locations and 44 nationalities, we're an international team working together to challenge the ordinary.
If this sounds like you, let's talk.
Position Overview
Our Customer Service Escalations Supervisor will be a part of our global Customer Service team. Responsible for managing, facilitating, and reporting on the resolution of escalated customer complaints received either through INEOS's Call Centre Partner, an INEOS Dealership or via the INEOS Senior Team. The team's goal is to achieve a 'White Glove' Service for all customers and while we work towards this the team are continuously working on data driven improvements that will enhance the customer experience.
Responsibilities include (but are not limited to):