General Manager

Salary Up to £70,000 per annum depending on experience.

"A desire to make a positive difference wherever we operate has always been at the heart of our business. It was 30 years ago when we were a small maintenance contractor with a single van; and it still is now we are a truly national company."

R&M & Voids works to a stock size of approx. 7000 for our client Croydon Borough Council. Approx £5m per annum turnover.

Contract duration - 1st August 23 contract commencement - contract term to 2030

Responsive repairs (including Damp & Mould and Disrepair), Voids & Planned works

About the Role:

You will be operational lead on a Social Housing R&M contract with our client Croydon Borough Council, responsible for delivering Repairs and Maintenance including empty property refurbishments to a stock size of approx. 7,000 properties. The General Manager will be responsible for creating a high performing culture and fostering a professional and effective working relationship with our client whilst ensuring a safe and customer focused, quality service.

Key Responsibilities:

• Providing effective leadership, a demonstrable strong approach to mentoring and motivation of staff within the Branch team by setting a clear direction for the contract and leading by example. Set targets and objectives that encapsulate the Division's strategy.
• Develop sustainable key Client/Stakeholder relationships, ensuring a high quality of customer engagement and involvement.
• Ensure the customer experience is central to all activities and embedded in all stakeholders of the Branch/Contract operation to ensure an efficient and productive service is delivered to service users and clients.
• Follow appropriate training to fully understand the business operating systems to ensure compliant effective cost control and efficient operational performance.
• Review, monitor and control Branch/Contract performance to ensure delivery of P&L is in line with or exceeding agreed budget levels. Ensure at a minimum monthly structured reviews of the Branch/Contract that demonstrate stringent controls.
• Demonstrate control over all business governance, risk management processes and adherence to delegated authorities.
• Ensure compliance with Health & Safety Regulations by working closely with the H&S Manager to ensure compliance.
• Embed company values and procedures through the principles of Mears Red Thread, to be monitored through your monthly Branch/Contract meetings, annual appraisals and annual staff surveys (Say What You See).

Experience:

• Experience of delivering a social housing maintenance contract
• Leading a team to deliver operational excellence
• Building effective and professional relationships with all stakeholders

Benefits we can offer you:

• 25 days annual leave plus bank holidays
• Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
• Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
• Family friendly policies
• Company Van, Fuel Card, and Uniform

Apply below or to discuss your application further; contact: Laura Bourne

Mears Group is a disability confident employer and recognises our people as our greatest asset, we Hire Individuality, recognising and valuing everyone as individual and ensuring equal access to opportunities for all regardless of social economic background or individual make up.

To drive a Mears vehicle, you must be aged over 21, have held your license over 3 months and have less than 9 points.

Candidates should be aware that all our roles are subject to relevant DBS/Security checks before commencement of employment.

We are the people behind the smile! At Mears we look for people who share our vision and values - to make a positive difference to the communities we serve. We do this by improving homes, improving communities and improving lives. We are proud of our business and the opportunities we provide to colleagues working across the UK. Our Values - Customers / Innovation / Teamwork / Responsibility