Divisional Director of Operations

We are an award winning organisation providing care at two main hospital sites-Chelsea and Westminster Hospital and West Middlesex University Hospital-and a number of community-based services across London, such as sexual health and HIV clinics.

With 6,700 members of staff, we are proud to care for a diverse population of one million people. We are committed to ensuring that our workforce is just as diverse with a strong mix of skills and abilities.

Our staff are at the very heart of our organisation and we recognise the valuable contribution that each and every person working at the Trust makes. One of our Trust priorities is to be an employer of choice-a place where people want to start their career and to grow with us through continued education, professional development and support.

Main area Management Grade VSM Contract Permanent Hours Full time - 37.5 hours per week (The role requires 5 day working across the 7 day week.) Job ref 289-CR-1686

Site Cross Site - Chelsea and Westminster & West Middlesex Town London Salary £132,000 - £135,000 Per annum all inclusive Salary period Yearly Closing 23/02/:59 Interview date 03/03/2025

Job overview

This is an exciting opportunity for an experienced senior leader to join us as Divisional Director of Operations of our Planned Care Division.

As a high performing acute trust we have many areas to be proud of; however we are never complacent and we still have much to do. If you have a proven track record of successfully leading and transforming services in large complex organisations we want to hear from you.

We are looking for a highly driven, goal and action orientated individual with a talent for inspiring and motivating teams. You will have had significant experience of operational leadership in a healthcare environment and have demonstrable examples of your ability to drive performance through your leadership approach. You will have excellent communication skills, the ability to establish strong working relationships and to inspire our teams to deliver and improve.

Main duties of the job

• Operational management
• Management of services
• Corporate and clinical governance
• Financial and physical resources
• Performance management
• Strategic, service and change planning and delivery
• Human resource management
• Development of the culture within the division

Working for our organisation

Chelsea and Westminster Hospital NHS Foundation Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites-Chelsea and Westminster Hospital and West Middlesex University Hospital-along with award-winning clinics across North West London.

Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children's services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us 'Good' in safety, effectiveness, care, and responsiveness, and 'Outstanding' in leadership and resource use.

We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex.

We welcome applications for flexible working arrangements, accommodating requests where possible to support our staff and patient needs.

The Trust is committed to equality and welcomes applications from all, regardless of background. Adjustments can be made for disabled candidates. Early application is advised as vacancies may close once sufficient applications are received. If you haven't heard from us within three weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probationary period.

Some roles may require weekend shifts at multiple sites.

Detailed job description and main responsibilities

• Operational management
• Management of services
• Corporate and clinical governance
• Financial and physical resources
• Performance management
• Strategic, service and change planning and delivery
• Human resource management
• Development of the culture within the division

Person specification Experience

• Evidence of successful working across whole organisational teams
• Proven and significant leadership experience
• Substantial experience of managing both clinical and/or non-clinical services
• Experience in liaison and negotiation at organisational level internally as well as externally, with a range of stakeholders
• Foundation Trust experience highly desirable
• Worked at Director level or equivalent

Skills and Knowledge

• Dynamic personality with the ability to build trusted stakeholder relationships and wide support networks.
• Exceptional communicator, able to create impact and demonstrate proactive customer relationship awareness.
• Demonstrable ability to create constructive teams within the directorate and across the wider CSS organisation.
• Leading a large workforce successfully
• Strong external communication skills, with experience of handling media.
• Problem solving: having the capacity to analyse problems in a logical and structured way.

Personal Qualities

• Have good insight and be able to handle constructive criticism.
• Exercise tenacity in dealing with issues.
• Emotional resilience and robustness.
• Be innovative and responsive to change.
• Be industrious and versatile.
• Be tactful, diplomatic and at ease with all kinds of people.

Education and qualifications

• Medical or Dental Practitioner with postgraduate qualifications and/or appropriate management qualification.
• Degree level or equivalent education, ideally with relevant post-graduate management qualifications.
• Evidence of recent professional and personal development.
• Significant evidence of continued professional development towards Board level in a specialist area.

Important

• The closing date given is a guide only. There may be some occasions when we have to close a vacancy once sufficient applications have been received. You are therefore advised to submit your application as early as possible to avoid disappointment.
• Please check your emails regularly as this is how we will communicate with you throughout the recruitment process.
• If you have not heard from us within 3 weeks after the closing date, we regret that this usually means your application was not successful.
• In submitting an application, you authorise the Trust to confirm any previous NHS service details via the Inter Authority Transfer (IAT) process, should you be appointed to the post.
• During the recruitment process your identity documentation (ie passport, driving licence, visa etc) will be scanned using a device which recognises UV, infrared and machine-readable zone security features of the documents provided.
• Employment at the Trust is offered subject to successful completion of a six month probationary period.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Name Laura Bewick Job title Managing Director Email address Additional information

Please contact EA Kasia Jagusiak () to arrange an informal discussion about the role.