Senior Analyst

To stay close to customers, our support teams are in the office three days a week as we believe that skills are developed through collaboration, and that spending time together makes us more creative and connected.

Please note this role is a 12 month fixed term contract

What's in it for you

Being a part of M&S is exactly that - playing your part to bring the magic of M&S to our customers every day. We're an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us.

Here are some of the benefits we offer that make working for M&S just that little bit more special

• After completing your probationary period, you'll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
• Competitive holiday entitlement with the potential to buy extra holiday days!
• Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
• A generous Defined Contribution Pension Scheme and Life Assurance.
• A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
• Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
• Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.
• Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
• A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.

What you'll do

At M&S, customers are at the heart of everything we do, and our mission is to understand and engage them personally!
As a Senior Analyst in the Digital Growth Insights team, to meet that ambition we are tackling key challenges facing M&S by maximising billions of data points across our millions of customers. From redefining our personalised offers, to building cross-channel marketing experiments, to understanding how our customers engage across our varied digital channels, we are working on big problems that require innovative thinking and sharp problem solving.

As part of the team, you will work very closely with the stakeholders across departments, to understand their business goals and develop insights that help them unlock areas of opportunities and get them closer to their targets. By using sophisticated analytics and insight, you will be helping business partners understand not only what customers do, but helping understand why customers do what they do. This work is essential in enabling areas to make informed, accurate and timely decisions from the targeted information you help supply them.
You will also work alongside a group of analysts to implement analytical solutions in a demanding and fast paced commercial environment. With an intuitive grasp of data and analytics, you will be passionate about driving innovative analytical thinking and proving the benefits of a data driven approach.

• Work closely with partners to fully understand requirements and provide collaborative solutions based on a commercial and analytical understanding.
• Work on insights that help identify areas of opportunity & growth for respective teams and partner with stakeholders to support in operationalising these opportunities and measuring success.
• Provide analytical expertise to support the delivery of data and digital products, working closely with the relevant business teams.
• Support and encourage experimental approaches to technological and analytical challenges.
• Act as a data and analytical consultant to help identify opportunity, drive understanding or solutions across the business.

Who you are

• Being passionate about analytics and demonstrate a detailed understanding of the customer, their behaviour, characteristics, and relationship with M&S.
• Demonstrate an analytical 'curiosity' through innovative, data driven insights about business questions.
• Excellent knowledge of advanced SQL across big data tables. Knowledge of Python/R preferred but not essential.
• Knowledge of manipulating and redefining data sets and applying analytical methodologies.
• Ability to communicate effectively with the business partners to understand their needs and interpret how they could be fulfilled using the available data.

Everyone's Welcome

We are ambitious about the future of retail. We're disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We're transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.