What are we looking for in you?
- Demonstrate customer focus - delivering excellence in customer service, understanding the importance of delivering tailored one-on-one customer service and driving this through your team, always putting the customer at the heart of all that you do.
- A confident leader, one who will inspire the team, leading by example to make Accessorize a great place for all who work and shop with us.
- A proven track record of managing a successful retail store, delivering excellence in customer service, both personally and through their team.
- Someone who demonstrates passion, drive, and resilience, with a can-do approach.
- Possess a creative approach to support the store and develop the team to reach their full potential.
- The ability to communicate openly and effectively.
- A solution-driven individual, with the ability to make decisions to benefit the business, with a sense of ownership to take responsibility.
In this role you will
- Drive the overall performance of the store, through managing and developing your team, demonstrating the Accessorize values, and ensuring your store is delivering an exceptional customer experience.
- Generate profit by exceeding your KPIs, keeping P&L and controllable costs in line with budget, and maximizing local market opportunities.
- Ensure your team is motivated and knowledgeable, supporting everyone to achieve excellence in their roles.
- Maximize commercial opportunities to drive sales within your store, implementing Visual Merchandising and Window Guidelines to a high standard.
- Promote and deliver piercing services to our customers with your team.
- Be flexible in your approach to your role, supporting other stores and team members to achieve a common goal.
- Ensure an inclusive environment, promoting equality and kindness with your team.
Joining us, your benefits would include
- A competitive salary and exciting bonus scheme.
- A staff uniform allowance - enabling you to have fun wearing our accessories.
- Generous staff discount across all our brands - Accessorize, Monsoon, Monsoon Childrenswear, and Monsoon Home.
- An additional day's holiday to celebrate your birthday.
If this all sounds great and this could be the role for you, let us know and apply today.