Associate Product Owner - Flight Team

We're the people behind global loyalty currency, Avios, and home to three ambitious, growing businesses; IAG Loyalty, BA Holidays and The Wine Flyer . Each business has its own goals and strategy, but collectively we create brilliant experiences for our global customers.

We're on a truly exciting journey of growth and transformation - we're going places! This is where you come in.

As an Associate Product Owner, you'll play a key role in managing digital products within the Flight Team. You'll be responsible for overseeing all reward flight products across our web channels, while also supporting the Avios app and other business areas. Our goal is to create an exceptional experience that helps customers easily find and book the best reward flights.

This involves designing inspiring customer journeys, developing powerful flight search features, and maintaining a robust set of flight APIs to enable seamless interactions.

You will collaborate with Software Engineers, QA Engineers, and Designers to deliver your product roadmap, managing the team's agile delivery model and leading key ceremonies. Clear communication is vital, and you'll convey product goals through well-defined user stories. You'll set and prioritise the roadmap, informed by business priorities, customer insights, and analytics, ensuring the product delivers maximum value. Alongside ensuring the live product operates safely and meets DORA targets, you'll support the Product Manager with stakeholder updates, providing transparency on progress and future plans. Additionally, you'll manage the product budget, ensuring spending is efficient and aligned with business objectives.

• Experience working with or learning about agile product teams and methodologies.

• A keen interest in creating exceptional B2C product experiences.

• The ability to see how your product fits into the broader context of the area, channel, and business.

• Strong skills in coaching and guiding teams to deliver on product roadmaps.

• High potential to develop across the diverse skillset required for product ownership.

• Willingness and flexibility to travel abroad.

The role has a blended base, between our Central London office and home. We trust you to make the right decision about the type of work that is best done in each location. We expect you'll achieve a 50/50 split between the two and there may be times where you'll want to visit our other locations to tell their stories, too (fully reimbursed).

• You only want to focus on your to-do list; we're a small, high-performing team, we help each other to succeed.

• You value perfection over fast iteration and progress; IAG Loyalty moves fast, we learn and iterate as we go; our environment isn't right for everyone.

• You're looking to create but not build; this is an end-to-end role, you need to be comfortable owning your space, from ideation through to delivery and review.

If you think you have what it takes but don't meet every single point above, please do still apply. We'd love to chat and see if you could be a great fit.

Equity, Diversity and Inclusion at IAG Loyalty

Our vision, 'to create the world's most rewarding experiences,' applies not only to our customers but for our colleagues too. It's about taking belonging seriously, actively fostering a culture where everyone feels welcomed and valued by embracing diverse identities, personal histories, and perspectives.

This commitment makes IAG Loyalty a rewarding place to work and enhances our ability to solve complex problems, drive innovation, and better serve our customers and communities.

Please let us know if we can make any reasonable adjustments to support your interview process with us.